2016 CHRYSLER TOWN AND COUNTRY Structure Problems

Issue 1) Side slide door on driver side won't open. I could not get my child out and had to crawl across. Won't unlock, won't open manually, won't open electronically, won't unlock with fab. Issue 2) driver window has failed 3 times now. Like clock work every 2 and a half to 3 years it goes out.

First incident. Driver side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit van. Door had to be dismantled and failed latch replaced. Approximately 7 years old and roughly 52,000 miles. This was around 9/2023. Second incident. Passenger side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit / enter van. Scheduled to go in for failed latch replacement at Chrysler dealer. Approximately 9 years old and roughly 63,000 miles. Either one of these unexpected failed door latch incidents could have led to injury or possibly death.

I received a letter from Chrysler regarding TSB #23-017-20 regarding the rear sliding doors unable to be opened either electrically or manually a few years ago. Recently the cars left/rear door wouldn't work. Unable to open it at all. It's a 2016 Town and Country with 147,421 miles on it. Well within the TSB requirements. I called a local Chrysler dealer. They told me if they decided the cars problem wasn't part of the recall they would charge me $250.00 for diagnostics. It clearly is related since it has the same symptoms. Sounds like their way of avoiding the repairs since Chrysler will only reimburse the dealer for 1.2 hrs when actually repair time is past 3 hours. I then called 1-800-247-9753 the number on Chrysler's service bulletin they mailed me. After a 30 minute conversation were they told me the car didn't qualify. I convinced them it did when I referred the letter they sent me. They said to contact a dealer which I told them I had. I explained their response and they said they would put a complaint regarding the dealer and there was nothing else they could do. I called another local dealer and they never bothered to call me back. I called a local car repair place since the letter says they would reimburse someone else if the repair is done somewhere else. They refused to sell the place the part to them. I entered my vin number on Chrysler's web site that they provide to reimburse customers. The vin number came back as not qualifying for the service bulletin. These are their ways to avoid servicing these cars under the Service Bulletin. I have proof the car is within the mileage limit and at this time it still is. I had to replace the part myself. My wife needed the car and couldn't wait for Chrysler. There are many places online were people with the same problem were denied the repair even though they did qualify. Thanks

The sliding drivers side door is locked shut and will not open. I have seen a notice for this vehicle model but for some reason this VIN does not show it.

Defective door-latching system; in particular: the driver side, (left side), passengers sliding door; which resulted in occupant being trapped in vehicle until we were able to extricate through other door. There is a pending class action lawsuit regarding this defect: UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF MICHIGAN Case 2:21-cv-11696-JEL-DRG; failure occurred with no warning and does not allow for manual operation of the door system. This defect poses an extreme safety hazard, as it is possible that both passenger doors could be affected, essentially trapping the occupants in the mid and rear seating compartments.

The contact owns a 2016 Chrysler Town and Country. The contact stated that after arriving at her destination, she became aware that both the driver's and passenger's side sliding doors were jammed. Upon applying great force, the contact was able to open the driver's side door, and after visual inspection, she observed the sliding door was off the track with electrical wires exposed. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer was also unable to open the passenger’s side sliding door. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.

Mileage: 93,000

Both Passenger rear doors will not open. It is available for inspection. My passengers had to crawl over the rear seat to exit the vehicle. If for instance there had been a fire or an accident they may or may not be able to get out safely. Yes I have taken it to two dealers who wanted $ 3,000.00 to repair them. No warning lamps. No messages. They actually began closing on my passengers while trying to enter the car. The back hatch door is also presenting issues as it opens randomly mostly after a rain storm. It will also begin to close on us while we are putting our groceries into the back.

The driver side sliding door stopped unlocking, manually or automatically, it also stopped opening manually or automatically by button. I contacted my dealer who referred me to TSB 23-036-21 REV. A. They said the repair would be 100% covered by the manufacturer, however, after repair, they tell me that certain parts required for repair we not covered by the extended warranty. They replaced the actuator as the repair required, as well as the latch. The actuators are specified in the TSB, the latches are not. But the dealer insisted that to repair this they followed manufacturer instructions and the latch was necessary to fix the door. They gave me the FCA Chrysler hotline, which I called and they tell me that the latches ARE required to be replaced for repair, but that the customer is required to pay for this part which is nearly $800. If latch repair is necessary to make the van doors operate safely, it should be included in the TSB. I need help with getting resolution here.

The passenger side sliding door will not open. The lock became stuck in the locked position and it will not unlock. It cannot be unlocked by hand, the unlock button inside the van, or with the key fob. This is dangerous because nobody can get out through that door in the case of an emergency.

The contact owns a 2016 Chrysler Town and Country. The contact stated that the passenger side sliding door emits a buzzing noise. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.

Mileage: 160,000

my left sliding door just opens at any giving time i have been sitting in my house on several occasions and my neighbors ring my doorbell to tell me my door is open i get out of my vehicle and the door just opens up out of nowhere thats the left sliding door. The right sliding door makes a buzzing sound when i lock it and unlock it. suppose i have my grandchild in the back when that door just decides to open on it's own

The rear drivers side door suddenly stopped opening. Happened at 56k miles.

The contact owns a 2015 Chrysler Town and Country. The contact stated that the driver's side sliding door was making an abnormal sound and failed to open and close as needed. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

Mileage: 55,000

Both driver’s and passenger’s side sliding doors have failed automatic locking mechanisms. Sliding doors on both sides have locked and have been unable to open either manually or by using push-buttons in the vehicle or on the key fob. A technician told me this is caused by a failed actuator. I managed to get the doors open, but now they buzz when opening the doors and the locks don’t seem to work. Two safety concerns: 1) We won’t be able to get the doors open in an emergency. 2) The door lock or latch will fail when the vehicle is in use and someone will fall out.

Driver side sliding door cannot be opened either remotely or manually, Something is non-functional inside the door. In order to exit the vehicle, people must climb over to the front seat or across the vehicle to the passenger side sliding door. If this were to happen on the passenger side, the only way out is through the front doors. This must be a design issue as the vehicle has NOT been in any accident--people in the rear seats are at risk if they need to exit quickly. Previously told by a mechanic shop, this was an actuator problem. Chrysler has now extended the warranty on the actuator, but now they say it is a latch issue not covered by the extended warranty, and want $1100 to repair it. Latch, actuator, or whatever reason, no vehicle door should ever get into this type of mode. I have now spent $320 on two different analyses over the past 2-1/2 years.I will not pay $1100 for something that Chrysler should be responsible for.

Back sliding door inoperable, dealership sold the vehicle this way, neglected to disclose the issue. When we noticed we refused the sale, dealership added to the sale contract that it would be fixed before delivery, vehicle was not fixed before delivery after several attempts, and a third party off site company attempted to fix the issue. Dealership had the vehicle for 36 days before coming to a temporary fix, door still has issues opening and closing. Sometimes won’t open at all or just close instantly after opening pinching/crushing anyone who isn’t fast enough to get out of the way in the door. Door has also come completely off the track at one point. The door will not stop if it starts to close, it will slide closed into you or a child, the censors do not work as designed apparently. I sincerely hope for a fix as I am terrified of my children being trapped in emergency situation, or in general entry exit of vehicle.

Passenger sliding door lock intermittently inoperable and makes a loud buzzing sound when locking. Drivers side sliding door will not open manually or with automatic controls.

Sliding door lock actuator is inoperable. The door will not unlock or open which could trap the occupants. The problem has not been reproduced/confirmed by the dealer or service center, however, research on this issue states that motorsafety.org has an article that it is researching this to issue a recall. There were no warning lights. After removing the door panel, the issue has been resolved, however, the door makes a buzzing noise when it's locked now. Since the initial problem, the door has been stuck one other time. The initial problem occurred 4 weeks ago.

Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.

The rear sliding driver’s side door could not be opened. There was no warning that this would happen. With this malfunction, exiting the vehicle from the back seat would be difficult and possibly life threatening in a crash.

This summer our driver’s side sliding door stopped working. It will not open manually or with the buttons in the car or on the remote. Around the same time, the lock on the passenger side sliding door started to buzz every time it unlocked. This weekend, the passenger side sliding door became stuck closed as well. Neither door is functional. I have a child in a 5 point harness that must be in one of the middle seats. It is very difficult to get her in and out. In the case of an emergency, we would be struggling to get the 4 kids out of the back. I see that you are doing an investigation, so I wanted to be sure and report the problem. We have not pursued a repair yet as it is not in our budget.

The driver side sliding door is stuck in the locked position and will not unlock using the key fob, the door locks on the front doors, the manual door lock on the door itself, or by pulling on the handle to open the door. This door will not open at all and is a very dangerous safety hazard if we were to be involved in an accident or have a vehicle fire and the door cannot be opened. There is no warning notice or error given thru the vehicle's message center on the dash.

Right sliding door buzzes when unlocking.

On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would not allow access or egress to passengers in the rear of the vehicle. I had an independent ASE Certified Master Mechanic asses the issue. The only way to get the door open was to remove the door panel from the inside and manually push the lock actuator back into the correct position. Upon further inspection and testing it was noted that flipping the child safety lock back and forth several times seemed to have reset the actuator and the lock and door has worked correctly since.

The sliding door on the driver’s side is stuck and cannot be opened either automatically or mechanically. This is extremely dangerous in event of an emergency.

The sliding rear doors became stuck and will not open. In the event of an emergency, the children will not be able to exit the vehicle quickly. The problem is confirmed by a dealer. The vehicle has not been inspected by the manufacturer, police or insurance representatives. There were no warning lamps or messages.

THE TRANSMISSION HYDRAULIC PUMP FAILED AND CAUSED COMPLETE FAILURE OF THE TRANS AT 105000 MILES. THE ROCKER ARMS FAILED AT 97000 MILES. THE FRONT LOWER AARM BUSHINGS FAILED AT ABOUT 60000 MILES. THE REAR SLIDER DOORS DON'T LOCK AND WHEN THE DEALER TRIED TO REPAIR THEM THEY MADE IT WORSE NOW THE WINDOWS IN THOSE DOORS ARE FAILING. ALSO A CODE FOR THERMOSTAT HOUSING POPPED UP AFTER THE ROCKER ARM REPAIR. WHAT A TERRIBLE VEHICLE. IT'S ONLY 5 YEARS OLD AND I'M A STICKLER ABOUT MAINTENANCE.

Mileage: 105,000

REAR PASSENGER DOOR WILL NOT LOCK CAUSING A SAFETY HAZARD FOR BOTH CHILDREN AND ADULT PASSENGERS. THIS IS AN ONGOING PROBLEM WHILE DRIVING, OR WHILE THE VEHICLE IS STATIONARY.

Mileage: 87,000

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN MANUALLY OR ELECTRONICALLY. THE FAILURE OCCURRED ON THE PASSENGER'S SIDE SLIDING DOOR PRIOR TO THE FAILURE ON THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO GILLMAN CHRYSLER JEEP DODGE RAM (10585 W. SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832) 553-0100) WHERE THE DRIVER'S SIDE SLIDING DOOR ACTUATOR WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

HELLO, I PURCHASE MY 2016 TOWN AND COUNTY AS A BRAND NEW VEHICLE. I HAD HOPES THAT THIS WOULD BE THE LAST FAMILY VEHICLE THAT I WOULD PURCHASE TO TRANSPORT MY BUSY FAMILY. HOWEVER, THE TIME THAT I HAVE USED THIS MINI VAN HAS BEEN A SERIES OF PROBLEMS. THE MAIN ONE IS THE REOCCURRING PROBLEMS WITH THE PLASTIC EXTERIOR PARTS TO THIS VEHICLE CONSTANTLY COMING OFF. THE B PILLAR APPLIQUE, LEFT - MOPAR (5020665AD) AND RIGHT B PILLAR APPLIQUE, RIGHT - MOPAR (5020664AD) ARE THE TWO PARTS THAT I AM REPLACING CONSTANTLY. THE LAST INCIDENT WAS BOTH PARTS CAME OFF ON A BUSY HIGHWAY AND ALMOST HIT ANOTHER VEHICLE. THESE PLASTIC PARTS ARE UNSAFE AND A HAZARD. THEY ARE NOT DESIGNED TO STAY ON THE VEHICLE. I TOOK MY VEHICLE IN TO THE DEALERSHIP AND THE QUOTE WAS OVER 300 DOLLARS TO REPLACE. THIS IS AN EXAMPLE OF HOW CHEAP AND POORLY DESIGNED THIS VEHICLE IS. I AM NOT A HAPPY 2016 TOWN AND COUNTRY OWNER. I WANT THE MANUFACTURER/ MOPAR TO DO SOMETHING ABOUT THIS BEFORE SOMEONE GETS HURT!

Mileage: 60

DRIVER SIDE SLIDING DOOR MECHANISM WOULD NOT WORK USING KEY FOB OR INSIDE AUTOMATIC BUTTON MOUNTED ON INSIDE. MANUAL LOCK ALSO WOULD NOT WORK. IN THE EVENT OF AN EMERGENCY OR ACCIDENT WE WOULDN'T HAVE BEEN ABLE TO EXTRACT OUR 2-YEAR OLD GRANDSON QUICKLY AS WE WOULD HAVE HAD TO GET OUR 5-YEAR OLD GRANDSON OUT OF HIS CAR SEAT FIRST THEN CRAWL OVER HIS SEAT TO GET HIS BROTHER OUT. IN AN EMERGENCY WE MAY NOT HAVE THE TIME TO EXTRACT OUR GRANDCHILDREN. FROM RESEARCH I'VE DONE IT APPEARS THIS PROBLEM HAS EXISTED SINCE 2003 & CHRYSLER HAS DONE ABSOLUTELY NOTHING TO CORRECT THIS DESIGN FLAW PUTTING PEOPLE'S LIVES AT RISK. I PAID OVER $1,200 TO REPLACE THE MECHANISM. IN MY OPINION THIS IS CLEAR NEGLIGENCE BY CHRYSLER/ DODGE. THE ONLY SAVING GRACE WAS THE REPAIR SHOP (PEP BOYS) FIXED THE WRONG DOOR, WHEN I COMPLAINED TO THEIR CORPORATE OFFICE THEY AGREED TO REPAIR THE DRIVER'S SIDE DOOR. ALTHOUGH, I STILL HAD TO PAY FOR LABOR OF $457.00. THE FIRST TIME THIS HAPPENED AT OUR HOME, HAD TO GET THE OLDEST GRANDSON OUT FIRST, REMOVE HIS SEAT THEN GET THE 2-YEAR OLD OUT. NOT EASY FOR A 65 YEAR OLD WITH BAD KNEES. IF MY WIFE HAD BEEN ALONE WHEN THIS HAPPENED SHE WOULDN'T HAVE BEEN ABLE TO GET THEM OUT. I HOPE YOUR AGENCY LOOKS INTO THIS BEFORE A TRAGEDY BEFALLS SOMEONE UNABLE TO EXIT THE VEHICLE DUE TO AN OBVIOUS THAT HAS BEEN IGNORED FOR REARS.

Mileage: 60,000

PASSENGER REAR SLIDING DOOR LOCKED AND COULD NOT BE OPENED. DEALER REPLACED LATCHING MECH-COST 650.00 IN2018. THEN IN 2020 THE DRIVER SIDE SLIDING REAR DOOR DID THE SAME THING, DEALER REPLACED LATCHING MECH-COST 950.00. THIS SHOULD BE A SAFETY ISSUE AS THE DOORS CAN ONLY BE OPENED BY THE DEALER.

Mileage: 82,000

DRIVER SIDE SLIDING DOOR MAKES A LOUD BUZZING SOUND WHILE LOCKING OR UNLOCKING THE VEHICLE. I WAS TOLD BY THE DEALERSHIP THAT THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND AN EXPENSIVE REPAIR (AROUND $650). EVENTUALLY THE LOCK WILL NOT FUNCTION AT ALL AND YOU WON'T BE ABLE TO LOCK OR UNLOCK THE DOOR. THIS IS A LIFE SAFETY ISSUE THAT SHOULD BE ADDRESSED BY CHRYSLER.

Mileage: 32,000

PASSENGER-SIDE SLIDING DOOR LOCK DOES NOT WORK CORRECTLY AND SOMETIMES GETS STUCK. IT MAKES A LOUD BUZZING NOISE WHEN TRYING TO LOCK AND UNLOCK. THIS IS A KNOWN ISSUE WITH THIS VEHICLE BUT NO RECALL HAS BEEN ISSUED.

Mileage: 80,000

THE LOCK ACTUATOR FOR THE PASSENGER SIDE REAR DOOR STOPPED FUNCTIONING PROPERLY. THE DOOR LOCK STUCK IN THE LOCKED POSITION AND THE DOOR COULD NOT BE OPENED. A BODY SHOP GOT THE ACTUATOR UNSTUCK, BUT WITHIN A FEW DAYS IT WAS STUCK AGAIN, THIS TIME IN THE UNLOCKED POSITION. I STARTED RESEARCHING THE PROBLEM ONLINE AND FOUND A WAY TO GET THE LOCK UNSTUCK AND I USED THAT TRICK WHEN IT STUCK IN THE LOCKED POSITION, BUT OVER TIME THE ACTUATOR HAS ALSO STARTED BUZZING. NOW WHEN THE POWER DOOR LOCKS ARE ACTIVATED, INSTEAD OF LOCKING OR UNLOCKING THE ACTUATOR ON THIS DOOR JUST BUZZES LOUDLY AND THE LOCK MECHANISM DOESN'T MOVE. IT'S BEEN BUZZING FOR MONTHS NOW, SO I DECIDED TO DO SOME MORE RESEARCH AND SEE IF IT WAS AN ISSUE I FELT COMFORTABLE FIXING MYSELF. ONCE I STARTED LOOKING, I FOUND SEVERAL FORUMS WERE A LOT OF PEOPLE WERE HAVING THIS SAME ISSUE, AND IT WAS RECOMMENDED THAT EVERYONE REPORT THIS ISSUE TO POSSIBLY CREATE A RECALL IF THE FAILURE RATE OF THE ACTUATOR IS HIGH ENOUGH. I ALSO FOUND THAT THE PART THAT NEEDS REPLACED IS INEXPENSIVE, IT'S LESS THAN $50. HOWEVER, DUE TO THE DEGREE OF DIFFICULTY IN ACCESSING THE PART, THE ENTIRE DOOR PANEL HAS TO BE TAKEN APART TO ACCESS IT, THE AVERAGE REPAIR QUOTE FOR THIS REPAIR IS IN THE $700-$800 RANGE. THIS SEEMS LIKE A REALLY POOR DESIGN CHOICE FOR A PART THAT SEEMS TO HAVE SUCH A HIGH FAILURE RATE. IF YOU NEED ANY ADDITIONAL INFORMATION OR A SHORT VIDEO OF THE BUZZ, SINCE A PICTURE WILL NOT REALLY SHOW THE ISSUE PLEASE LET ME KNOW. THANK YOU!*DT *AS

Mileage: 60,000

ONE DAY THE REAR DRIVERS SIDE DOOR WOULDN'T OPEN IN OUR 2016 TOWN AND COUNTRY.. IT COULDN'T BE LOCKED, UNLOCKED, OR OPENED MANUALLY. TWO WEEKS LATER THE REAR PASSENGERS DOOR STARTED MAKING THE SAME NOISE. I TOOK IT TO THE DEALERSHIP, AND THE MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THIS PARTICULAR MAKE AND MODEL. I WAS TOLD THE ACTUATORS WOULD NEED TO BE REPLACED IN BOTH DOORS ($1000) A DOOR. I ASKED THE MECHANIC IF THE CAR DOORS COULD BE MADE FUNCTIONAL WITHOUT FIXING THE AUTOMATIC ACTUATORS, AND THEY TOLD ME BASICALLY THEY HAVE TO BREAK THE DOOR IN ORDER TO OPEN IT OR FIX IT. THIS IS A HUGE SAFETY CONCERN. IF WE WERE IN A CAR ACCIDENT THERE WOULD BE NO WAY OF OPENING EITHER PASSENGER DOOR. I ASKED THE MECHANIC WHAT WE WERE SUPPOSED TO DO IN THE EVENT OF AN EMERGENCY, AND HE ADVISED ME THE ONLY WAY TO OPEN THE DOOR WOULD BE TO REPLACE THE ACTUATORS. I CONTACTED CHRYSLER WHO'S ONLY ANSWER WAS THAT MY CAR WAS OUT OF WARRANTY, AND THERE WAS NOTHING THEY WERE GOING TO DO. AFTER LOOKING ONLINE TO SEE IF THERE WERE ANY OTHER COMPLAINTS, AND THE INTERNET WAS LOADED WITH COMMENTS FROM CUSTOMERS IN THE SAME BOAT. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS TRAPPED INSIDE A CAR WITHOUT ANY POSSIBLE MEANS OF ESCAPE!

EVERY TIME IT AUTOMATICALLY LOCKS OR KEY FOB IS USED TO UNLOCK IT- MY REAR PASSENGER SLIDING DOOR MAKES A LOUD BUZZING. ALSO- THAT DOOR DOESN'T LOCK, EVEN WHEN THE LOCK BUTTON IS PUSHED MULTIPLE TIMES FROM THE KEY FOB.

OUR PASSENGER SIDE SLIDER DOOR, DOES NOT FULLY CLOSE AND CREATES A CLICKING NOISE WHEN CLOSING. THIS ONLY HAPPENS WHEN THE TEMPERATURE OUTSIDE IS WARM AND THE CAR HAS BEEN SITTING. IF WE KEEP THE CAR IN THE GARAGE IT DOES NOT HAPPEN. THE DOOR IS ALSO NOW STARTING TO COME AJAR WHILE DRIVING CAUSING THE INTERIOR LIGHTS AND DOOR AJAR LIGHT ON THE DASHBOARD TO ENGAGE. WE ARE WORRIED THE DOOR COULD PHYSICALLY COME OPEN WHILE DRIVING ENDANGERING THE CHILDREN IN THE BACK. WE PURCHASED THIS CAR IN 2018 AND HAVE EXPERIENCED THIS ISSUE FROM THE BEGINNING OF OUR OWNERSHIP. THE DEALERSHIP WAS UNABLE TO REPLICATE AND WE HAVE JUST KEPT THE CAR IN THE GARAGE TO KEEP IT COOL, HOWEVER IT IS BECOMING MORE OF AN ISSUE AND THE DOOR WILL RANDOMLY COME AJAR NOW WHILE DRIVING.

Mileage: 58,000

THE CAR IS 4 YEARS OLD AND THE DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCKED POSITION AND WILL NOT UNLOCK AND CANNOT BE OPENED. IN THE EVENT OF AN ACCIDENT OR FIRE NO ONE WILL BE ABLE TO GET OUT OF THE CAR ON THE DRIVERS SIDE OF THE VEHICLE

Mileage: 62,000

THE DRIVER'S SIDE SLIDING DOOR IS STUCK IN THE LOCKED/CLOSED POSITION. I TRIED TO OPEN IT WITH MY KEY, THE BUTTONS ABOVE THE REAR-VIEW MIRROR, AND MANUALLY WITH NO LUCK. TOOK TO DEALER, AND WAS TOLD IT IS A COMMON PROBLEM THAT THEY FIX REGULARLY, BUT THERE IS NOT RECALL. I JUST FIXED THE PASSENGER SIDE DOOR LESS THAT A YEAR AGO, AND NOW I AM DEALING WITH THE DRIVER'S SIDE. IN THE CASE OF AN EMERGENGY/ACCIDENT, HOW ARE MY KIDS SUPPOSED TO GET OUT A A VAN WITH A DOOR THAT WILL NOT OPEN MANUALLY? IT IS ONLY A 2016.

WHEN EVER THE REAR LEFT SLIDING DOOR LOCKS OR UNLOCKS, THERE IS A VERY LOUD BUZZING SOUND. *TR

Mileage: 150,000

THE AUTO DOOR LOCKS ON THE REAR SLIDING DOORS JAMMED AND STOPPED WORKING. AFTER MANUALLY UNLOCKING THE DOORS, THEY NOW BOTH WORK, BUT THE LOCK ACTUATORS ON BOTH SLIDING DOORS MAKE A LOUD BUZZING SOUND. THE PASSENGER SIDE REAR DOOR DOES IT WHEN IT UNLOCKS, AND THE DRIVER SIDE REAR DOOR DOES IT WHEN IT LOCKS. *TR

Mileage: 60,000

THE DRIVER SIDE PASSENGER DOOR WILL NOT UNLOCK/OPEN. IT LIMITS MY ABILITY TO GET TO MY CHILD QUICKLY IN THE EVENT OF AN EMERGENCY, ON SIDE OF ROAD, ETC. *TR

Mileage: 59,000

BOTH SLIDING DOORS WOULD NOT OPEN. THEY FOUND THAT THE LEFT SIDE ACTUATOR WAS JAMMED AND THE RIGHT SIDE WAS GRINDING. THE DOORS WOULD NOT OPEN AT ALL - NOT EVEN MANUALLY. THIS WAS A HUGE SAFETY ISSUE. NO ONE COULD GET OUT OF THE VAN WITHOUT CLIMBING ONTO THE FRONT OR OUT THE BACK HATCH. *TR

Mileage: 70,432

TL* THE CONTACT CALLED ON BEHALF OF HER MOTHER WHO OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR SLID OPEN WITHOUT WARNING. THE CONTACT STATED THAT THE AUTO LOCK FEATURE ON DRIVER AND PASSENGER SIDE OF THE VEHICLE WAS INOPERABLE. ADDITIONALLY, THE DRIVER'S SIDE SLIDING DOOR WAS ALSO INOPERABLE. LARRY H. MILLER DODGE RAM OF PEORIA LOCATED AT (8665 W BELL RD, PEORIA, AZ 85382, (480)865-3986, INFORMED THE CONTACT THAT THE VEHICLE SHOULD BE DIAGNOSED AS TO THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE DEALER HAD PREVIOUSLY DIAGNOSED THE VEHICLE AND STATED THAT THERE WAS NO DEFECT WITH THE VEHICLE PRIOR TO THE WARRANTY EXPIRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER DOOR FAILED TO OPEN. THE CONTACT MENTIONED THAT THE KEY FOB WAS USED AND ATTEMPTED TO UNLOCK THE REAR DRIVER DOOR MANUALLY FROM THE INSIDE OF THE VEHICLE AND THE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO DAVID CHRYSLER DODGE JEEP RAM (1801 US-202, GLEN MILLS, PA 19342) WHERE IT WAS DIAGNOSED THAT THE MODULE IN THE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS UNABLE TO UNLOCK THE DRIVER'S SIDE REAR SLIDING DOOR USING THE KEYFOB. THE CONTACT WAS ALSO UNABLE TO UNLOCK THE SLIDING DOOR MANUALLY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

Mileage: 114,000

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS UNABLE TO UNLOCK THE DRIVER'S SIDE REAR SLIDING DOOR USING THE KEYFOB. THE CONTACT WAS ALSO UNABLE TO UNLOCK THE SLIDING DOOR MANUALLY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

Mileage: 114,000

SLIDING DOOR MAKES A LOUD BUZZING NOISE WHEN I UNLOCK ANY OF THE DOORS AS WELL AS WHEN I OPEN THE BACK HATCH. SINCE I DON'T OPEN THE DOORS WHEN THE CAR IS MOVING I DON'T KNOW WHETHER OR NOT IT WOULD MAKE THE NOISE WHEN MOVING BUT IT DOES WHEN I AM NOT MOVING.

Mileage: 70,000

THE AUTOMATIC SLIDING DOOR NO LONGER LOCKS. IT HAS BEEN TRACED BACK AT AN SMALL HYDRAULIC PIN THAT PUSHES THE LOCK OPEN AND CLOSED. TO FIX THIS PART IT HAS BEEN QUOTED BETWEEN $800-$1000. DUE TO THE FACT, THEY HAVE TO REMOVE THE DOOR COMPLETELY, THEN BREAK THE PANEL AND THE TRIM FROM THE INSIDE TO REACH THE PARTS. NOW WE ARE BEING CHARGED TO REPLACE THE PANEL AND THE EXISTING TRIM. HAVE LOOKED INTO THIS AND OTHERS ARE EXPERIENCING SAME / SIMILAR ISSUES. ALL OTHER DOORS LOCK, BUT WHEN LOCKED THE SLIDING DOOR CAN BE OPENED BY ANYONE.

Mileage: 60,000

TL* THE CONTACT OWNS 2016 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE BEGAN TO FAIL WITH WARNING LIGHTS. THE CONTACT HAD TO RESTART THE VEHICLE AND DROVE THE VEHICLE TO FAULKNER CHRYSLER DODGE JEEP RAM FIAT,6643 CARLISLE PIKE, MECHANICSBURG, PA 17050(,717-697-9448) WHERE IT WAS DIAGNOSED WITH A SPARK PLUG FAILURE AND THE SPARK PLUG WAS REPLACED. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING BACK ORDER PART FOR THE ENGINE CYLINDER #6. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.

Mileage: 93,000

THE DRIVERS SIDE SLIDING PASSENGER DOOR SUDDENLY IS STUCK IN THE LOCK SHUT POSITION. THERE IS NO WAY OF OPENING THE DOOR MANUALLY OR WITH THE KEY FAB REMOTE. THE OTHER SLIDING DOOR ALSO PRODUCES A LOUD SOUND WHEN IT LOCKS AND UNLOCKS. I TOOK IT IN THE GET FIXED, THE SHOP SAYS THAT THE ACTUATOR IN BOTH DOORS WAS BROKEN AND NEEDED TO BE REPLACED. ONLINE I ALSO FOUND A LOT OF OTHER TOWN AND COUNTRY OWNERS HAVING THIS SAME ISSUE. THIS COULD BE A BIG SAFETY HAZARD IF EVER SOMEONE NEEDED TO BE EVACUATED FROM THE VEHICLE AND THE DOOR IS STUCK SHUT.

Mileage: 60,000

THE DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK MANUALLY OR AUTOMATICALLY. I CANNOT OPEN THE DOOR AT ALL. IT JUST STOPPED WORKING WITH NO APPARENT CAUSE.

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR WAS STUCK IN THE LOCKED POSITION AND COULD NOT BE OPENED ELECTRONICALLY OR MANUALLY. BAKERSFIELD CHRYSLER JEEP FIAT (3101 CATTLE DR, BAKERSFIELD, CA 93313, (661) 832-3000) STATED THAT THERE WERE NO RECALLS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

THE DRIVER SIDE SLIDING DOOR STOPPED WORKING FROM ONE DAY TO THE NEXT. I USED THE DOOR ON SUNDAY, OCTOBER 20TH AND WENT TO USE IT THE FOLLOWING MORNING AND IT WOULD NOT OPEN VIA THE KEYFOB OR THE OVERHEAD BUTTON. WHEN I TRIED TO MANUALLY OPEN THE DOOR, IT WOULD NOT BUDGE. THE LOCK MECHANISM WILL NOT MOVE. I DID SOME RESEARCH ONLINE AND IT LOOKS LIKE AN ONGOING ISSUE WITH THESE VEHICLES BUT IT PRESENTS A SAFETY ISSUE IF THE VEHICLE GETS IN AN ACCIDENT, IT COULD IMPEDE PASSENGERS EXITING THE VEHICLE AND SUSTAINING FURTHER INJURY.

Mileage: 55,000

THE PASSENGER SIDE SLIDING DOOR EMITS A LOUD BUZZING SOUND WHEN THE VEHICLE IS UNLOCKED. THE VOLUME IS LOUD ENOUGH THAT IT CAUSES AUDIO DISCOMFORT. RESEARCH INDICATED THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS ISSUE IN THE 2016 DODGE AND CHRYSLER MINIVANS, AND SEVERAL INDIVIDUALS HAD REPORTED IT TO THIS SITE SO WE ARE FOLLOWING THAT SUGGESTION.

Mileage: 39,579

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT DETECTED AN ABNORMAL BUZZING NOISE COMING FROM THE PASSENGER SIDE SLIDING DOOR, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS INVALID.

Mileage: 38,000

BOTH REAR POWER DOOR LOCKS FAILED. THE PASSENGER SIDE POWER LOCK FAILED TO FUNCTION ABOUT 6 MONTHS AGO, BUT COULD BE OPERATED MANUALLY, AND THE DOOR COULD BE OPENED AND CLOSED SAFELY. ON THE MORNING OF AUGUST 5, 2019 WE ATTEMPTED TO OPEN THE DRIVER SIDE REAR DOOR TO LOAD ITEMS FOR DEPARTURE. THE LOCK WAS JAMMED IN LOCK POSITION, AND COULD NOT BE OPENED MANUALLY. THE DOOR WAS JAMMED CLOSED AND TOTALLY INOPERABLE. THE DOOR HAD BEEN FULLY FUNCTIONAL THE PREVIOUS DAY. THE DISCOVERY WAS MADE WHILE THE VEHICLE WAS PARKED IN OUR GARAGE. WE HAD TO WAIT 3 DAYS FOR A SERVICE APPOINTMENT AT OUR LOCAL DEALER. THEY HAD THE VEHICLE FOR 2-1/2 DAYS BEFORE COMPLETING REPAIRS. BOTH LOCK ACTUATORS WERE REPLACED. THE INABILITY TO OPEN THE SIDE DOOR CREATED A HAZARDOUS SITUATION.

Mileage: 63,223

SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.

Mileage: 50,000

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPERATE. THE CONTACT DROVE TO WETZEL CHRYSLER JEEP DODGE RAM (5500 NATIONAL RD E, RICHMOND, IN 47374, 765- 966-7000) WHERE THE CONTACT PAID FOR DIAGNOSTIC TESTING AND REPAIRS; HOWEVER, THE FAILURE RECURRED THE FOLLOWING DAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

Mileage: 64,000

PASSENGER SLIDING DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE OF CAR MANUAL OR AUTOMATIC SEEMS LIKE THIS COULD BE DANGEROUS IF NEED TO EXIT CAR QUICKLY AND CAN'T GET OUT

Mileage: 37,956

I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT

Mileage: 20,000

SLIDER DOOR ON THE DRIVER SIDE STUCK IN LOCKED POSITION. WILL NOT OPEN. LOCK HAS SPONGY FEEL TO IT AND WILL NOT UNLOCK MANUALLY OR ELECTRONICALLY. THIS POSES A SAFETY ISSUE DUE TO THE PASSENGER ON NOT ABLE TO QUICKLY EXIT THE VEHICLE IN CASE OF EMERGENCY. ALSO, THE SLIDER DOOR ON THE PASSENGER SIDE SEEMS TO MALFUNCTION FREQUENTLY-OPENING AND CLOSING MULTIPLE TIMES WITH NOTHING STUCK IN THE TRACK AND NOTHING BLOCKING THE SENSOR. IT IS LIKELY A MATTER OF TIME BEFORE THE DOOR BECOMES COMPLETELY NON-FUNCTIONAL LIKE THE DRIVER SIDE SLIDER DOOR.

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WAS COMPLETELY DEFECTIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ZEIGLER CHRYSLER DODGE JEEP RAM FIAT ALFA MASERATI (4200 PARKWAY PLACE, GRANDVILLE, MI 49418, 616-588-4200) AND ASKED FOR A REPAIR QUOTE. THE VEHICLE WAS NOT DIAGNOSED AND THE DEALER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 77,000.

Mileage: 77,000

THIS VEHICLE WILL NOT ALLOW FOR THE REAR DOORS TO OPEN MANUALLY WHEN THE ELECTRONIC SYSTEM FAILS. THIS POSES A SIGNIFICANT SAFETY RISK FOR ENTRY AND EXIT OF THE VEHICLE WHEN THE "ACTUATOR/MOTOR, ELECTRIC DOOR LOCK" FAILS ON THE SLIDING DOORS. ON 6/15/2019 THE SECOND INCIDENT OCCURRED WITH THE VEHICLE.

Mileage: 41,700

SLIDING DOOR ON THE PASSENGER SIDE OF THE VEHICLE WILL NOT OPEN. TRIED MANUALLY FROM INTERIOR AND EXTERIOR, BUTTONS ON INSIDE AND KEY FOB. CLICKING CAN BE HEARD WHEN USING THE KEY FOB, BUT MECHANISM WILL NOT UNLOCK. COULD NOT GET MY DOG OUT OF HIS CRATE WITHOUT GOING TO DRIVER'S SIDE OF THE VAN, FOLDING DOWN SEAT INTO THE FLOOR AND HAVING SOMEONE HELP ME PULL THE CRATE AROUND SO IT'S DOOR COULD BE OPENED. VAN WAS PARKED.

Mileage: 43,300

AIR BAG LIGHT HAS COME ON AND WON'T GO OFF. REAR PASSENGER SLIDING DOOR IS LOCKED DOWN AND CANNOT BE OPENED

Mileage: 74,400

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS USING THE KEYLESS ENTRY, THE VEHICLE'S DOORS AND LIFTGATE FAILED TO OPEN AND CLOSE. ADDITIONALLY, THE MANUAL BUTTON HAD TO BE PUSHED FOUR TIMES BEFORE THE DOORS OPENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORMANDIN CHRYSLER JEEP DODGE RAM FIAT (900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 266-9500) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 586519, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000.

Mileage: 20,000

DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN EITHER WITH THE REMOTE, PUSH BUTTON OR MANUALLY. IF AN ACCIDENT DISABLED THE PASSENGER SLIDING DOOR, OCCUPANTS IN THE REAR WOULD BE TRAPPED INSIDE.

Mileage: 68,000

WHILE CLEANING VAN IN MAY 2018 THERE WERE SEVERAL PAINT BUBBLES FOUND ON THE LEADING EDGE OF THE HOOD ABOVE BOTH HEADLIGHTS. ISSUE WAS REPORTED TO FCA AMERICA AND TAKEN TO LOCAL CHRYSLER DEALER. AS OF MARCH 2019 PROBLEM REMAINS UNRESOLVED DESPITE BEING COVERED UNDER CHRYSLER RUST/PERFORATION WARRANTY.

Mileage: 37,682

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR FAILED TO OPEN FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

THE SLIDING DOOR QUIT OPENING. IT WILL NOT OPEN ELECTRONICALLY OR MANUALLY.

Mileage: 56,000

DRIVER'S SIDE, POWER SLIDING DOOR, WILL NOT OPEN. THIS IS A SAFETY HAZARD. IN AN EMERGENCY OR ACCIDENT, ONLY THE OTHER SLIDING DOOR WILL OPEN OR IF BLOCKED, ALL WILL BE TRAPPED AND UNABLE TO EXIT THE VEHICLE. VEHICLE IS ONLY 2.5 YEARS OLD AND 49K MILES. DEALERSHIP AND OTHER REPAIR BUSINESS SAY NO WARRANTY COVERAGE. PRICE TO FIX IS EITHER $1,371 OR $1,495. I'M SEEING LOTS OF OTHER OWNERS COMPLAINING ABOUT THIS SAFETY ISSUE AND BEING CHARGED THIS GROSS AMOUNT OF MONEY. LIVES ARE AT RISK. PLEASE MAKE THIS A RECALL ISSUE AS PASSENGERS RISK BECOMING TRAPPED AND UNABLE TO EXIT.

Mileage: 49,000

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SLIDING DOORS COULD NOT BE OPENED OR CLOSED USING THE DOOR HANDLES. THE CONTACT STATED THAT THE DOORS COULD ONLY BE OPENED BY USING THE KEY FOB. NORTHGATE CHRYSLER DODGE JEEP RAM (LOCATED AT 8536 COLERAIN AVE, CINCINNATI, OH 45251, (513) 385-3900) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

THE LEFT PASSENGER DOOR SLIDE WILL NOT OPEN, UNLOCK OR OPEN FROM OUTSIDE, INSIDE OR BY THE BUTTONS.

Mileage: 35,000

THE DOOR LATCH ASSEMBLY ON THE POWER SLIDING DOOR JAMS. THE DOOR IS UNABLE TO BE OPENED MANUALLY OR ELECTRICALLY. BECOMES A SAFETY ISSUE BECAUSE OF THE DIFFICULTY IN EXITING THE VEHICLE QUICKLY IN AN EMERGENCY.

Mileage: 38,000