This Problem Across All Years
So this is not about an actual incident that occurred but is more so about about an issue with a manufacturer ive uncovered , being a mechanic and working primarily on dodge vehicles ive noticed at least for the last 2 years of modules the part numbers they list for their car line have not had the correct modules in them , in my own case I needed a module for my own car ,Ive bought 2 from junkyards using dodges own service library and the cars vins they came from that were once on the road and both cars had the wrong module numbers , I have since ordered a brand new module using the exact part number from a dealership brand new in the box and that module is also not the correct part number..my concern is who else is driving these cars from at least the last 2 years with the wrong module in the car, I have read all 3 modules using witech dodges own software and all 3 are not the ones that are supposed to be in them..I also know there are 152 on backorder of the correct ones that should have been in them with 0 being made...im not really one for conspiracy but this is kinda crazy. I know for sure that things like vehicle weight and stuff are programmed into these and the wrong calibration of that alone could easily cause the system to not function as designed causing crashes that could have been avoided if the system were functioning properly , the part number in question should have been 68399772AE,68399772AF and if they ever get a supplier for the latest revision they list that part number is 68399772AG, the supersession they list is from at least 2021 model years forward so it may have been even longer but I only have proof for the 23 year cars.the cars affected are chrysler 300, dodge challenger and dodge charger all trim levels as far as I've seen should have 68399772AE and none do. The file uploaded is a picture of a brand new 68399772AE out of the box and what was actually in the box. I have more of junkyard car modules that also weren't correct.
So this is not about an actual incident that occurred but is more so about about an issue with a manufacturer ive uncovered , being a mechanic and working primarily on dodge vehicles ive noticed at least for the last 2 years of modules the part numbers they list for their car line have not had the correct modules in them , in my own case I needed a module for my own car ,Ive bought 2 from junkyards using dodges own service library and the cars vins they came from that were once on the road and both cars had the wrong module numbers , I have since ordered a brand new module using the exact part number from a dealership brand new in the box and that module is also not the correct part number..my concern is who else is driving these cars from at least the last 2 years with the wrong module in the car, I have read all 3 modules using witech dodges own software and all 3 are not the ones that are supposed to be in them..I also know there are 152 on backorder of the correct ones that should have been in them with 0 being made...im not really one for conspiracy but this is kinda crazy. I know for sure that things like vehicle weight and stuff are programmed into these and the wrong calibration of that alone could easily cause the system to not function as designed causing crashes that could have been avoided if the system were functioning properly , the part number in question should have been 68399772AE,68399772AF and if they ever get a supplier for the latest revision they list that part number is 68399772AG, the supersession they list is from at least 2021 model years forward so it may have been even longer but I only have proof for the 23 year cars.the cars affected are chrysler 300, dodge challenger and dodge charger all trim levels as far as I've seen should have 68399772AE and none do. The file uploaded is a picture of a brand new 68399772AE out of the box and what was actually in the box. I have more of junkyard car modules that also weren't correct.
I purchased a DODGE 2023 CHALLENGER SRT HELLCAT WIDEBODY JAILBREAK with manual transmission in October 2023. In April of 2024 I noticed that the AC did not work when the vehicle was NOT in motion and the OUTSIDE temperature was more than 90 degrees. I took it to a local dealer ship and they kept troubleshooting the vehicle with Dodge and could not fix the issue. Come to find out, all 2023 manual transmission Challenger Hellcats have the same issue. This is effecting approximately 628+ vehicles. Dodge Care states they are aware of the issue and are working on it internally, however no ETA or timeline has been given to the customers of the affected vehicles. Dodge provide me with the following case numbers that you can use to investigate: Case: [XXX] Star Case: [XXX] Their contact phone number is: 855-778-8326 The weblink below is 10 pages (and growing) of customer experiencing the same issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I purchased a DODGE 2023 CHALLENGER SRT HELLCAT WIDEBODY JAILBREAK with manual transmission in October 2023. In April of 2024 I noticed that the AC did not work when the vehicle was NOT in motion and the OUTSIDE temperature was more than 90 degrees. I took it to a local dealer ship and they kept troubleshooting the vehicle with Dodge and could not fix the issue. Come to find out, all 2023 manual transmission Challenger Hellcats have the same issue. This is effecting approximately 628+ vehicles. Dodge Care states they are aware of the issue and are working on it internally, however no ETA or timeline has been given to the customers of the affected vehicles. Dodge provide me with the following case numbers that you can use to investigate: Case: [XXX] Star Case: [XXX] Their contact phone number is: 855-778-8326 The weblink below is 10 pages (and growing) of customer experiencing the same issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I had recently had my backup camera/and radio repaired as they are synchronized to work together at a dealership. On [XXX] the issue has happened again, and it is available for inspection upon request. My safety, and others could be put at risk due to potential collisions. The issue has been reproduced, and confirmed upon the first incident of this happening at Capital CDJR Of Indian Trail, NC whom also did the first repair. At this point the vehicle has not been inspected as it started again this morning. The backup camera went glitchy, then said camera system not available, then went glitchy again. This occurred on [XXX]. This is my second time filing a complaint for this issue. Thank your organization for keeping our roads safe. I hope this issue doesn't have any negative safety incidents for myself, or others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I had recently had my backup camera/and radio repaired as they are synchronized to work together at a dealership. On [XXX] the issue has happened again, and it is available for inspection upon request. My safety, and others could be put at risk due to potential collisions. The issue has been reproduced, and confirmed upon the first incident of this happening at Capital CDJR Of Indian Trail, NC whom also did the first repair. At this point the vehicle has not been inspected as it started again this morning. The backup camera went glitchy, then said camera system not available, then went glitchy again. This occurred on [XXX]. This is my second time filing a complaint for this issue. Thank your organization for keeping our roads safe. I hope this issue doesn't have any negative safety incidents for myself, or others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I somewhat recently purchased a car from Capital Chrysler Dodge Jeep Ram in Indian Trail, NC that is still under warranty. Less than a year old, a little over 5k miles. Recently my backup camera is saying not available or it is very glitchy, also trunk lid liner loose. This is my daily driver. Dangerous to operate, as it drastically decreases my rear visibility. Took it in a couple of weeks ago, waited over two hours for them to say it needed further diagnosis because they don't know what the issue is, or how to fix it They didn't initially offer me a car to drive as this is my only vehicle. When I said that I was contacting the NHTSA, FTC, NCDOJ consumer division, and the DOT, they said drop it off, we'll give you a car to drive. Now they are not responding to my calls or emails, after they said bring it in at my convenience. Like they're not interested in providing warranty work to a potentially dangerous situation. I have to contacted NCDOJ consumer division, The FTC, the NCDOT as thinking about possible legal counsel, if this matter is not resolved. Thanks in advance for your help. People need to be warned about quality issues with these vehicles. Some very major.
I somewhat recently purchased a car from Capital Chrysler Dodge Jeep Ram in Indian Trail, NC that is still under warranty. Less than a year old, a little over 5k miles. Recently my backup camera is saying not available or it is very glitchy, also trunk lid liner loose. This is my daily driver. Dangerous to operate, as it drastically decreases my rear visibility. Took it in a couple of weeks ago, waited over two hours for them to say it needed further diagnosis because they don't know what the issue is, or how to fix it They didn't initially offer me a car to drive as this is my only vehicle. When I said that I was contacting the NHTSA, FTC, NCDOJ consumer division, and the DOT, they said drop it off, we'll give you a car to drive. Now they are not responding to my calls or emails, after they said bring it in at my convenience. Like they're not interested in providing warranty work to a potentially dangerous situation. I have to contacted NCDOJ consumer division, The FTC, the NCDOT as thinking about possible legal counsel, if this matter is not resolved. Thanks in advance for your help. People need to be warned about quality issues with these vehicles. Some very major.
The computer system has a malfunction I'm driving it says shifter service the shifter starts blinking red car wipers goes on car will shut off in traffic into anti theft mode and ask fir code and will not start it has happened 3 times or more within 30 days the has been in the shop 3 times within 30 days twice where I purchased it the car is not safe I'm scared for my life and others when operating this car as of today I'm afraid to drive my car and I've told asked the dealer for another car the first it happened. Here recently I couldn't stop the car my grandkids in the car on 20 west this started around November 29 and has been continuing I've reported to the dealer the bank that purchased the car for me and filed a claim with my insurance the car is not safe and I have receipts and a video to show and messages to the manager on duty and my salesperson.
The computer system has a malfunction I'm driving it says shifter service the shifter starts blinking red car wipers goes on car will shut off in traffic into anti theft mode and ask fir code and will not start it has happened 3 times or more within 30 days the has been in the shop 3 times within 30 days twice where I purchased it the car is not safe I'm scared for my life and others when operating this car as of today I'm afraid to drive my car and I've told asked the dealer for another car the first it happened. Here recently I couldn't stop the car my grandkids in the car on 20 west this started around November 29 and has been continuing I've reported to the dealer the bank that purchased the car for me and filed a claim with my insurance the car is not safe and I have receipts and a video to show and messages to the manager on duty and my salesperson.