This Problem Across All Years
ting to formally report an ongoing and unresolved safety issue with my vehicle that poses a serious risk both to myself and others on the road. The core issue appears to involve high-voltage faults and CAN bus voltage exceeding threshold limits—likely tied to the vehicle’s telematics system. Despite this, the vehicle is currently not communicating properly, and the diagnostics data are inconsistent or inaccessible. Here are the key concerns: •The vehicle has shut down multiple times while in motion, creating a dangerous situation. •It is only achieving ~10 MPG, a drastic drop from expected efficiency. •I was explicitly told not to drive it until the problem is resolved due to safety concerns. •The dealership has refused to repair the issue and has provided false information regarding diagnostic codes, which I’ve recorded for documentation. •This problem has persisted for nearly a year without resolution. At this point, I’m left with a vehicle that is unsafe to operate and a dealer network unwilling to take accountability. I’m requesting a formal investigation into this matter, as it may reflect a broader systemic or manufacturer-level issue affecting others as well. I can provide supporting documentation, service records, and recordings of diagnostic readouts as needed. Thank you for your attention to this matter.
ting to formally report an ongoing and unresolved safety issue with my vehicle that poses a serious risk both to myself and others on the road. The core issue appears to involve high-voltage faults and CAN bus voltage exceeding threshold limits—likely tied to the vehicle’s telematics system. Despite this, the vehicle is currently not communicating properly, and the diagnostics data are inconsistent or inaccessible. Here are the key concerns: •The vehicle has shut down multiple times while in motion, creating a dangerous situation. •It is only achieving ~10 MPG, a drastic drop from expected efficiency. •I was explicitly told not to drive it until the problem is resolved due to safety concerns. •The dealership has refused to repair the issue and has provided false information regarding diagnostic codes, which I’ve recorded for documentation. •This problem has persisted for nearly a year without resolution. At this point, I’m left with a vehicle that is unsafe to operate and a dealer network unwilling to take accountability. I’m requesting a formal investigation into this matter, as it may reflect a broader systemic or manufacturer-level issue affecting others as well. I can provide supporting documentation, service records, and recordings of diagnostic readouts as needed. Thank you for your attention to this matter.
since the purchase of my vehicle one year ago, my vehicle has consistently had codes that listed output to each headlamp, can bus code, it has also had engine control module code. This started a year ago and as of yesterday it still had codes. The code also include telematics and my infotainment system says fatal error. I have filed multiple complaints withFCA US LLC and have gone to the dealership multiple dealerships many of times. THE DEALERSHIP I PURCHASED IT FROM HAS BASICALLY REFUSED TO FIX IT EVEN THOUGH IT’S UNDER WARRANTY. I AM CONCERNED ABOUT THE HIGH VOLTAGE AND THE COMMUNICATIONS IN THE VEHICLE ALONG WITH THE ENGINE CONTROL MODULE. IT SEEMS NO ONE SYSTEM SHOWS. I HAVE RECALLS YET THERE SEEMS TO BE TWO ON THE VEHICLE. ALSO MY SOFTWARE ON THE VEHICLE IS AT STAGE NUMBER 24 AND IT SHOULD BE AT 39 AND NO ONE SEEMS TO BE ABLE TO UPDATE IT
since the purchase of my vehicle one year ago, my vehicle has consistently had codes that listed output to each headlamp, can bus code, it has also had engine control module code. This started a year ago and as of yesterday it still had codes. The code also include telematics and my infotainment system says fatal error. I have filed multiple complaints withFCA US LLC and have gone to the dealership multiple dealerships many of times. THE DEALERSHIP I PURCHASED IT FROM HAS BASICALLY REFUSED TO FIX IT EVEN THOUGH IT’S UNDER WARRANTY. I AM CONCERNED ABOUT THE HIGH VOLTAGE AND THE COMMUNICATIONS IN THE VEHICLE ALONG WITH THE ENGINE CONTROL MODULE. IT SEEMS NO ONE SYSTEM SHOWS. I HAVE RECALLS YET THERE SEEMS TO BE TWO ON THE VEHICLE. ALSO MY SOFTWARE ON THE VEHICLE IS AT STAGE NUMBER 24 AND IT SHOULD BE AT 39 AND NO ONE SEEMS TO BE ABLE TO UPDATE IT
The contact owns a 2023 Dodge Charger. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning lights illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the wiring harness had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 17,000.
The contact owns a 2023 Dodge Charger. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning lights illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the wiring harness had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 17,000.
The contact owns a 2023 Dodge Charger. The contact stated while driving 20-30 MPH and depressing the brake pedal, the engine revved to 1,500 RPMs several times. Additionally, the contact stated that the hill assist caused the rear wheels to lock up, and the vehicle lurched forward, nearly striking the rear of a stopped vehicle. There was no warning light illuminated. The contact stated that the failure recurred while at a complete stop. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure recurred. The vehicle was taken back to the dealer, who performed a relearning on the vehicle; however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35.
The contact owns a 2023 Dodge Charger. The contact stated while driving 20-30 MPH and depressing the brake pedal, the engine revved to 1,500 RPMs several times. Additionally, the contact stated that the hill assist caused the rear wheels to lock up, and the vehicle lurched forward, nearly striking the rear of a stopped vehicle. There was no warning light illuminated. The contact stated that the failure recurred while at a complete stop. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure recurred. The vehicle was taken back to the dealer, who performed a relearning on the vehicle; however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35.
The contact owns a 2023 Dodge Charger. The contact stated while driving 20-30 MPH and depressing the brake pedal, the engine revved to 1,500 RPMs several times. Additionally, the contact stated that the hill assist caused the rear wheels to lock up, and the vehicle lurched forward, nearly striking the rear of a stopped vehicle. There was no warning light illuminated. The contact stated that the failure recurred while at a complete stop. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure recurred. The vehicle was taken back to the dealer, who performed a relearning on the vehicle; however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35.
The contact owns a 2023 Dodge Charger. The contact stated while driving 20-30 MPH and depressing the brake pedal, the engine revved to 1,500 RPMs several times. Additionally, the contact stated that the hill assist caused the rear wheels to lock up, and the vehicle lurched forward, nearly striking the rear of a stopped vehicle. There was no warning light illuminated. The contact stated that the failure recurred while at a complete stop. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure recurred. The vehicle was taken back to the dealer, who performed a relearning on the vehicle; however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35.
Forward collision warning: activates randomly. I had to decrease the warning sensitivity to near to reduce the rate at which I was receiving false alarms. Powertrain: noticeable delay after shifting down when using paddle shifters in manual mode. Electrical: The in dash audio radio station seeks down without user input.
Forward collision warning: activates randomly. I had to decrease the warning sensitivity to near to reduce the rate at which I was receiving false alarms. Powertrain: noticeable delay after shifting down when using paddle shifters in manual mode. Electrical: The in dash audio radio station seeks down without user input.