2002 DODGE DURANGO Suspension Problems

I have had my front wheel hub replaced 12 times yet my car isn't part of any recall

The hub on my 02 Durango has had to be replaced 8 times since I bought it in 2018 but everyone says my car isn't part of recall.

THE HUB UNIT BROKE WHILE DRIVING THE CAR DID NOT WANT TO GO IT TOOK A LONG TIME TO MOVE FORWARD AND THE STEERING WAS OFF. THERE WAS A POUND CLANKING NOISE RIGHT AFTER I STARTED TO MAKE A LEFT TURN AND THEN IT BROKE.

Mileage: 165,000

WHEN I SHIFT AUTOMATIC TRANSMISSION INTO GEAR IT MAKES A TICKING NOISE AND ALSO WHEN I TURN THEY'RE ALWAYS KIND OF A THUMP FEEL TO THE ENTIRE VEHICLE. I ALSO CAN TAKE MY KEY OUT OF IGNITION NO MATTER IF ITS IN DRIVE, PAR, REVERSE ETC...

Mileage: 58,000

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE UPPER BALL JOINT FRACTURED AND IMPACTED THE FRONT PASSENGER SIDE WHEEL. THE CONTACT WAS ABLE TO COAST THE VEHICLE CAUTIOUSLY HOME. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS NOT INFORMED OF NHTSA CAMPAIGN NUMBER: 04V596000 (SUSPENSION) UNTIL AFTER EXPERIENCING THE FAILURE. THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 208,453. PARTS DISTRIBUTION DISCONNECT.

Mileage: 208,453

HEAVY RUST BUILDUP ON FRAME BEHIND UPPER CONTROL ARM MOUNTS. AFTER REMOVING RUST, FRAME METAL IS VERY THIN WITH HOLES THROUGHOUT. POSSIBLY LEADING TO FLEXING & CRACKING. DEFINITELY REDUCING CRASH ABILITIES.

Mileage: 198,000

DURING BREAKING, STEERING, AND TURNING, I HEAR A "CLACKING" SOUND AND THERE IS A FEELING OF SOMETHING STICKING. WHEN THE SUV IS PARKED ON MY DRIVE WAY, I RELEASE THE HAND BREAK AND I CAN HEAR A STRONG "CLACK" SOUND. I HAD TIMES WHERE THE BREAKING SYSTEM WAS DIFFICULT TO PRESS. I TOOK THE SUV TO PEP BOYS AND THEIR EVALUATION SHOWS THAT IT NEEDS UPPER AND LOWER BALL JOINTS, FRONT BRAKES, AND SHOCK AND STRUTS. STEERING: TERRIBLE AND EXTREMELY DIFFICULT TO TURN (SUPER HARD TO STEER). SOME PARTS WHERE CHANGED BY PEP BOYS IN AN "URGENT" SITUATION. THE STEERING "BEARINGS" ?(A PART THAT GOES FROM THE STEERING WHEEL DOWN TO THE MOTOR) WAS CHANGED. (I HAVE A COPY OF THE WORK DONE).

Mileage: 153,500

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 75 MPH, THE REAR DRIVER SIDE TIRE VIBRATED, ACCOMPANIED BY A GRINDING NOISE AND LOUD SOUND. THE CONTACT EXITED THE VEHICLE AND DISCOVERED THE WHOLE TIRE WAS MISSING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR AXLE AND DRUM NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE DRIVING A HIGHWAY SPEEDS AND GOING OVER A BUMP IN THE ROAD THE REAR OF THE VEHICLE WILL JUMP SIDEWAYS WHICH COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT. *TR

Mileage: 95,278

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED EXCESSIVELY. ALSO, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD SKID AND JERK FORWARD. THE FAILURE WAS RECURRING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 07V555000(POWER TRAIN) AND 08E064000(SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT ALL RECALL FOR THE VEHICLE HAD BEEN SATISFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. UPDATED 06/10/14 MA THE CONSUMER STATED WHEN SHE ATTEMPTED TO STOP, THE VEHICLE LOCKED UP AND SKIDDED FORWARDED.

Mileage: 215,000

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE FRONT PASSENGER'S SIDE LOWER CONTROL ARM BECAME FRACTURED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, WHO STATED THAT THE UPPER CONTROL ARM, LOWER CONTROL ARM AND THE BALL JOINTS NEEDED TO BE REPAIRED. THE CONTACT DID NOT HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN I.D. NUMBER: 08E064000 (SUSPENSION). THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 2/27/14*CN THE OWNER OF THE VEHICLE REQUIRES A SPANISH RESPONSE. UPDATED 3/6/2014 *JS

TL* THE CONTACT OWNS A 2002 DODGE DURANGO 4X4. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN WITH CAUTION TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED BY A CERTIFIED MECHANIC, WHO REPLACED THE FRONT DRIVER'S SIDE UPPER BALL JOINT WHICH SEPARATED FROM THE VEHICLE. THERE WAS A RECALL RELATED TO THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT); HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

STARTED HEARING NOISES UNDER MY GAS, BRAKE PEDALS. BIG KNOCKING NOISES. FOUND OUT ABOUT A RECALL THAT MY TRUCK NEEDED REGARDING THE BALL JOINTS THAT COULD CAUSE THEM TO BRAKE AND LOSE THE TIRES. WHEN TO THE DEALERSHIP AND WAS TOLD THAT I HAD PASSED THE MILEAGE OF 100,000, AND WOULD HAVE TO PAY OUT OF POCKET. IT WAS ONLY 2463 MILES OVER. I THOUGHT RECALLS DON'T HAVE A TIME LIMIT TO GET FIXED? SO NOW I HAD TO FIND A CAR SHOP TO FIX BOTH BALLJOINTS, ON BOTH SIDES. TO TOP IT OFF THE RIGHT SIDE NEEDED A NEW HUB ACCESSORY REPLACED ALSO THAT I AGAIN HAD TO PAY ON MY OWN. WHY ARE SO MANY THINGS GOING WRONG NOW? AND BY READING ONLINE I'M NOT THE ONLY ONE WITH THESE SAME ISSUES. *TR

Mileage: 102,463

FRONT END MAKES A REALLY BAD NOISE BACKING UP AND THEN GOING FORWARD. SOUNDS AS IF THERE IS A POPPING NOISE GOING ON AND RIPPLING EFFECT SUCH AS..EXAMPLE IF YOU PUT A CLOSE PIN ON A BICYCLE TIRE TO GET IT TO MAKE NOISE. I'VE HAD IT LOOKED AT BY A DEALER AND A GARAGE AND BOTH SEEM TO CANT ANY THING WRONG WITH IT .THIS HAS BEEN GOING ON FOR THE LAST 3 YEARS NOW....CAN IT BE THE BALL JOINTS? *TR

Mileage: 30,000

REAR LEFT AXEL FELL OFF MY DODGE DURANGO AND CAUSED AN ACCIDENT. I WAS TRYING TO GET CHRYSLER TO GIVE ME A COPY OF THE INSPECTION THAT WAS DONE BY A INSPECTOR HIRED BY AND WAS DENIED. THIS MODEL OF SUV HAS HAD WHEEL PROBLEMS IN THE PAST AND I WANTED TO BE SURE IT WAS NOT A DEFECT. I WAS TOLD THE INFORMATION IS PROPRIETARY AND I WOULD LEGAL DOCUMENTATION TO GET THE INSPECTORS REPORT. THE CASE #"S ARE: [XXX] AND [XXX]. I ALSO SAVED ALL EMAILS REGARDING THIS PROBLEM. I CAN EMAIL THEM TO YOU OR MAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 98,000

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH THE CONTACT HEARD A GRINDING NOISE. THE PASSENGER SIDE OF THE VEHICLE DROPPED TO THE GROUND AND THE TIRE CAME OFF OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE SUSPENSION FRONT CONTROL ARM UPPER BALL JOINT HAD SEPARATED. THE TECHNICIANS ALSO STATED THAT THE FRONT CONTROL ARM UPPER BALL JOINT, SWAY BAR, BRAKE PADS, SUSPENSION CROSS BAR, WHEEL, BRAKES AND CALIPERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THERE WAS A RECALL NHTSA CAMPAIGN ID NUMBER: 04V596000 (SUSPENSION FRONT:CONTROL ARM:UPPER BALL JOINT) BUT THE DEALER INFORMED HER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD COVER A PORTION OF THE REPAIRS BUT THEY COULD NOT COVER THE ENTIRE COST. THE APPROXIMATE FAILURE MILEAGE WAS 142,299. UPDATED 02/18/11 *BF PHOTOS INCLUDED UPDATED 12/06/2011 *LN

Mileage: 142,299

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 10-15 MPH, HE HEARD A NOISE. WHEN THE VEHICLE WAS TAKEN TO LOCAL REPAIR SHOP, THE CLUTCH PACK RETAINING CLIP ON THE REAR DIFFERENTIAL WAS REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. UPDATED 1/21/11 *CN THE CLUTCH PACK RETAINER FAILED AND HAD TO BE REPLACED AS WELL AS THE ENTIRE REAR DIFFERENTIAL POST UNIT. UPDATED 03/23/11

Mileage: 95,000

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE AIR BAG LIGHT AND THE CHECK ENGINE REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE AIR BAG FAILURE. THE DEALERS DIAGNOSIS LOCATED THE FAILURE TO THE AIR BAG SENSOR ELECTRICAL WIRES. NO CODES WERE DISPLAYED REGARDING THE CHECK ENGINE LIGHT. THE VEHICLE WAS TAKEN TO A TIRE GARAGE, BECAUSE THE FRONT TIRES FELT UNSTABLE WHILE DRIVING. THE TIRE MECHANIC STATED THE FRONT HUB CAP CAUSED THE VEHICLE TO FEEL UNSTABLE WHILE DRIVING. THE VEHICLE WASN'T REPAIRED. THE MANUFACTURER WILL BE CONTACTED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 73,000.

Mileage: 21,000

I WAS MAKING A RIGHT HAND TURN AND THEN AN IMMEDIATE LEFT AT ABOUT 10MPH I HEARD A POP ON DRIVER'S SIDE FRONT WHEEL AND THEN LOST CONTROL OF MY CAR. I WAS ABLE TO REGAIN CONTROL OF MY CAR BUT IT WOULD NOT TURN TO THE LEFT I WAS ABLE TO GET THE CAR TO SIDE OF THE ROAD EVEN THOUGH STEERING WAS EXTREMELY DIFFICULT. I CHECKED THE TIRE IT WAS FULLY INFLATED BUT THE TOP OF TIRE WAS TILTED OUT AT THE TOP I COULD NOT DRIVE THE VEHICLE ANY MORE DUE STEERING DIFFICULTIES. I CALLED A TOW TRUCK AND HAD THE CAR TOWED TO MECHANIC. I WAS TOLD BY TOW TRUCK OPERATOR AND THE MECHANIC THAT THE UPPER BALL JOINT ON ARM HAD SEPARATED FROM THE ARM CAUSING ME TO LOSE CONTROL OF THE CAR. A FRIEND STATED THAT DURANGO HAD BEEN RECALLED FOR THIS ISSUE. I CONTACTED MY MECHANIC AND HE IN TURN CONTACTED DODGE. HE WAS INFORMED THAT THERE WAS NO RECALL FOR MY CAR. I CHECKED YOUR WEBSITE AND SAW THAT OTHER DURANGO HAD IN FACT BEEN RECALLED FOR THIS EXACT ISSUE. I CONTACTED DODGE AND WAS ALSO INFORMED THAT THERE WAS NOTHING THEY COULD DO BECAUSE MY DURANGO WAS NOT A PART OF THE RECALL. I HAD MY MECHANIC FIX THE UPPER BALL JOINT. I HAD THEM CHECKED THE UPPER BALL JOINT ON THE OTHER SIDE AND IT WAS ALSO COMING OUT. I HAD TO PAY TO HAVE BOTH UPPER BALL JOINTS REPLACED ON THE FRONT END OF MY CAR. *TR

Mileage: 89,443

THE FRONT SUSPENSION IS HAVING MULTIPLE PROBLEMS, MY 02 DURANGO HAS BEEN THROUGH 2 PREVIOUS CV JOINTS ON THE DRIVER'S SIDE AND 1 PREVIOUS ON THE PASSENGER SIDE, AND NOW BOTH HAVE FAILED ONCE AGAIN. DRIVER'S SIDE FRONT HUB ASSEMBLY/BEARING HAS GONE BAD FOR 2ND TIME, ALSO THE UPPER & LOWER BALL JOINTS HAVE GONE BAD FOR THE 2ND TIME EACH. I NEED 2 NEW LOWER BACK BUMPERS FOR THE UPPER CONTROL ARM (BOTH FRONT). MY VEHICLE NOW HAS 103K MILES. AT APPROXIMATELY 60K MILES THE FRONT PROPELLER SHAFT WENT BAD AND ONCE REPLACED, IT SOMEHOW PUT A HOLE IN THE Y - PIPE FOR THE EXHAUST, AND THAT MUST BE REPLACED AS WELL, I WAS TOLD THE NEW/AFTERMARKET SHAFT WERE SLIGHTLY LARGER TO ACCOMMODATE THE POWER, THUS WHICH TOOK THE SPACE. ALL OF THIS WILL BE QUITE EXPENSIVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 103,400

I WAS IN AN ACCIDENT BECAUSE THE 2002 DODGE DURANGO'S BRAKES DID NOT WORK AND THE ABS AND BRAKE LIGHT CAME ON. THIS WAS THE SCARIEST THING I HAVE EVER EXPERIENCED. I HAVE HAD IT CHECKED BY AUTO ZONE, DODGE DEALER, LOCAL MECHANIC...AND NO ANSWERS. THE BRAKES LITERALLY WENT TO THE FLOOR. I HAVE 3 CHILDREN AND HAVE NO OTHER CHOICE BUT TO DRIVE THIS DEATH TRAP. I HAVE ALSO HAD PROBLEMS WITH THE BALL JOINTS/ ELECTRICAL ISSUES. I HAD THE ABS FUSE PULLED, BUT NOT SURE IF THIS IS A SOLUTION. HAS THERE BEEN OTHER COMPLAINTS OF BRAKE FAILURE IN THESE VEHICLES. *TR

I JUST FOUND OUT TODAY THAT I WILL NEED TO INSTALL A COMPLETELY NEW SET OF FRONT WHEEL BEARINGS, TIE RODS AND BALL JOINTS AFTER FACTORY RECALL. ACCORDING TO REPAIR SHOP THEY INSTALLED THE SAME FAULTY COMPONENTS TO REPLACE THE ONES THAT WERE RECALLED. I WAS TOLD THEY SHOULD HAVE INSTALLED THE CORRECT UNITS WITH GREASE FITTINGS, THEY DID NOT. GOING TO COST $980.00 TO REPAIR. *TR

Mileage: 124,314

WHEN I PURCHASED THIS CAR I HAD CONCERNS THAT IT HAD EITHER BEEN IN A ACCIDENT OR A FLOOD. I WROTE TO THE ATTORNEY GENERALS OFFICE, AND ASKED TO CANCEL MY CONTRACT BECAUSE I FELT THAT I HAD BEEN DECEIVED. I FELT THAT THERE WEREN'T ANY OTHER OPTIONS FOR ME, I WAS NOW STUCK WITH A LEMON, AND I HOPED AND PRAYED THAT THE CAR WOULD LAST UNTIL I COULD AFFORD TO PAY FOR IT. WHEN I PURCHASED TIRES , I WAS INFORMED THAT THE BALL JOINTS HAD COMPLETELY SHREDDED THE INSIDES OF MY TIRES ON THE FRONT END, AND HAD TO BE REPLACED IMMEDIATELY . I CONTACTED A DODGE DEALERSHIP AND WAS INFORMED THAT THE UPPER BALL JOINTS ON THE FRONT-END WERE RECALLED, AND REPLACED IN 2004, WHICH WAS TWO YEARS BEFORE I PURCHASED THE CAR IN 2006. I FEEL THAT SINCE DODGE HAS HAD THIS CAR ON MORE THAN TWO OCCASION BECAUSE OF THE FRONTEND, (THE DEALERSHIP WHICH REPAIRED THE CAR AFTER ACCIDENT HAS LOST THEIR LICENSE TO SERVICE DODGE VEHICLES) I WAS REGULARLY USING THIS VEHICLE TO DRIVE MY KIDS TO SCHOOL. I AM A SINGLE PARENT, AND CAN'T AFFORD TO HAVE THEIR DEFECT CORRECTED. I AM AFRAID TO DRIVE THE DURANGO LONG DISTANCE.. I HAVE WRITTEN A LETTER OF COMPLAINT WITH THE CHRYSLER OFFICE IN MICHIGAN, BUT HAVE NOT RECEIVED A RESPONSE. I HAVE ALSO ATTEMPTED TO REACH THE CUSTOMER SERVICE LINE WITH NO RESULTS. *TR

Mileage: 66,279

UPPER BALL JOINT FAILURE. LOUD NOISE AND DECREASED STEERING FUNCTION. RECALL ON 2002 DURANGO 4X4 BUT NOT ON 2002 DURANGO WITHOUT 4X4. PERHAPS SAME PARTS WERE USED IN BOTH TYPE 2002 DURANGO. RECALL SHOULD BE ON BOTH. ESTIMATE REPAIR COST $1500. *TR

Mileage: 47,500

UPPER BALL JOINT FAILURE. LOUD NOISE AND DECREASED STEERING FUNCTION. RECALL ON 2002 DURANGO 4X4 BUT NOT ON 2002 DURANGO WITHOUT 4X4. PERHAPS SAME PARTS WERE USED IN BOTH TYPE 2002 DURANGO. RECALL SHOULD BE ON BOTH. ESTIMATE REPAIR COST $1500. *TR

Mileage: 47,500

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A CLUNKING, WHINING, AND HUMMING SOUND COMING FROM THE FRONT END OF THE VEHICLE. HE DROVE TO THE REPAIR SHOP AND THE MECHANIC STATED THAT BOTH THE UPPER AND LOWER BALL JOINTS AND A TIE ROD NEEDED TO BE REPLACED. THE MECHANIC PERFORMED A WHEEL ALIGNMENT. NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT: CONTROL ARM:UPPER BALL JOINT) WAS REFERENCED. THE CONTACT WAS ALSO INFORMED THAT THE ENTIRE COOLING SYSTEM NEEDED TO BE REPLACED BECAUSE THE DEALER COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE COOLING SYSTEM HAS NOT WORKED PROPERLY SINCE THE REPAIR. THE SWITCH TO OPERATE THE BLOWER MOTOR FAN ONLY WORKS ON HIGH. THE FAILURE MILEAGE WAS 110,000. UPDATED 07/15/08.*LJ THE BRAKES WERE REPLACED NUMEROUS TIMES. UPDATED 07/15/08.

Mileage: 110,000

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A CLUNKING, WHINING, AND HUMMING SOUND COMING FROM THE FRONT END OF THE VEHICLE. HE DROVE TO THE REPAIR SHOP AND THE MECHANIC STATED THAT BOTH THE UPPER AND LOWER BALL JOINTS AND A TIE ROD NEEDED TO BE REPLACED. THE MECHANIC PERFORMED A WHEEL ALIGNMENT. NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT: CONTROL ARM:UPPER BALL JOINT) WAS REFERENCED. THE CONTACT WAS ALSO INFORMED THAT THE ENTIRE COOLING SYSTEM NEEDED TO BE REPLACED BECAUSE THE DEALER COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE COOLING SYSTEM HAS NOT WORKED PROPERLY SINCE THE REPAIR. THE SWITCH TO OPERATE THE BLOWER MOTOR FAN ONLY WORKS ON HIGH. THE FAILURE MILEAGE WAS 110,000. UPDATED 07/15/08.*LJ THE BRAKES WERE REPLACED NUMEROUS TIMES. UPDATED 07/15/08.

Mileage: 110,000

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE RATTLED, SHOOK, AND VEERED LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR AND THEY STATED THAT THE TIE ROD ASSEMBLY FAILED. THE REPAIRS COST $2,690.47; HOWEVER, THE WARRANTY DID NOT COVER ALL OF THE REPAIR WORK. THE CURRENT MILEAGE WAS 99,961 AND FAILURE MILEAGE WAS 99,930. UPDATED 03-11-08 *BF THE UPPER BALL JOINTS WERE NOISY, THE SHOCKS WERE LEAKING OIL, THE POWER STEERING LINES WERE LEAKING. THE REAR WIPER MOTOR FAILED, THE FRONT PINION SEAL WAS LEAKING. THE POWER STEERING RACK AND PINION HAD AN INTERNAL FAILURE. UPDATED

Mileage: 99,930

I PURCHASED A 2002 DODGE DURANGO IN JAUARY OF 2007. I HAVE NOT HAD ANY PROBLEMS WITH IT UNTIL I NOTICED THAT THE TRUCK WAS PULLING TO THE RIGHT. I TOOK THE TRUCK TO A LOCAL SERVICE CENTER AND THEY INFORMED ME THAT THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. THEY ALSO INFORMED ME THAT THERE HAD BEEN A RECALL FOR THE UPPER BALL JOINTS FOR CHRYSLER. WHEN I CONTACTED THE LOCAL DEALER THEY TOLD ME THAT THE RECALL HAD BEEN PERFORMED ON MY TRUCK IN 2005. WHEN I INFORMED THE SERVICE CENTER THAT THE RECALL HAD BEEN DONE THEY WERE AMAZED TO FIND THAT THEY BALL JOINTS HAD WORN SO QUICKLY AND THE PROBLEM WITH THE BALL JOINTS "STILL" PRESENTS VERY DANGEROUS SITUATION FOR DODGE DURANGO OWNERS. *TR

Mileage: 86,300

I PURCHASED A 2002 DODGE DURANGO IN JAUARY OF 2007. I HAVE NOT HAD ANY PROBLEMS WITH IT UNTIL I NOTICED THAT THE TRUCK WAS PULLING TO THE RIGHT. I TOOK THE TRUCK TO A LOCAL SERVICE CENTER AND THEY INFORMED ME THAT THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. THEY ALSO INFORMED ME THAT THERE HAD BEEN A RECALL FOR THE UPPER BALL JOINTS FOR CHRYSLER. WHEN I CONTACTED THE LOCAL DEALER THEY TOLD ME THAT THE RECALL HAD BEEN PERFORMED ON MY TRUCK IN 2005. WHEN I INFORMED THE SERVICE CENTER THAT THE RECALL HAD BEEN DONE THEY WERE AMAZED TO FIND THAT THEY BALL JOINTS HAD WORN SO QUICKLY AND THE PROBLEM WITH THE BALL JOINTS "STILL" PRESENTS VERY DANGEROUS SITUATION FOR DODGE DURANGO OWNERS. *TR

Mileage: 86,300

VEHICLE HAS JUST OVER 74,000 MILES AND A VERY SLIGHT SHUDDER AND VIBRATION FROM FRONT WHEELS EVOLVED INTO HARD VIBRATION AT SPEEDS OVER 35 MPH. I TOOK THE VEHICLE TO A REPAIR FACILITY WHERE I WAS TOLD THAT BOTH FRONT HUBS AND BEARINGS HAD TO BE REPLACED BECAUSE OF WEAR, AND THE TIE ROD ENDS ON BOTH SIDES WERE WORN BEYOND REPAIR AND HAD TO BE REPLACED. THE COST OF REPAIR TO MY VEHICLE IS APPROXIMATELY $1024.00. *TR

Mileage: 74,500

VEHICLE HAS JUST OVER 74,000 MILES AND A VERY SLIGHT SHUDDER AND VIBRATION FROM FRONT WHEELS EVOLVED INTO HARD VIBRATION AT SPEEDS OVER 35 MPH. I TOOK THE VEHICLE TO A REPAIR FACILITY WHERE I WAS TOLD THAT BOTH FRONT HUBS AND BEARINGS HAD TO BE REPLACED BECAUSE OF WEAR, AND THE TIE ROD ENDS ON BOTH SIDES WERE WORN BEYOND REPAIR AND HAD TO BE REPLACED. THE COST OF REPAIR TO MY VEHICLE IS APPROXIMATELY $1024.00. *TR

Mileage: 74,500

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 40 MPH, THE VEHICLE VEERED TO THE RIGHT AND CRASHED INTO THE GUARD RAIL. THE CONTACT SUSTAINED LEG AND ARM INJURIES. A POLICE REPORT WAS FILED. THE UPPER BALL JOINTS AND TIE RODS FAILED AND CAUSED THE CRASH. THE DEALER AND MANUFACTURER WERE UNABLE TO EXPLAIN WHY THIS OCCURRED AND STATED THAT NO RECALLS WERE AVAILABLE. IN 2005, THE VEHICLE WAS REPAIRED UNDER RECALL NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT), IN WHICH THE TIE RODS AND BALL JOINTS WERE REPLACED. THE VEHICLE HAD 46,000 MILES AT THAT TIME. THE FAILURE AND CURRENT MILEAGES WERE 69,000.

Mileage: 69,000

I HEARD A CLUNKING NOISE FROM FRONT OF VEHICLE WHEN BRAKING OR TURNING. WHEN I TOOK IT FOR SERVICE, I WAS TOLD THE RIGHT FRONT STEERING CONTROL ARM WAS BROKEN AND CATASTROPHIC CONSEQUENCES WERE IMMINENT IF I DROVE. THE VEHICLE WAS REPAIRED BY THE DODGE DEALER. I WAS LATER ADVISED THAT NHTSA CAMPAIGN 04V596000 WAS ASSOCIATED WITH THIS FAILURE. *TR

Mileage: 114,000

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE IS MAKING A LOUD NOISE. WHEN SHE MAKES A TURN, THE STEERING WHEEL FAILS TO RETURN AUTOMATICALLY AND SHE MUST PULL HARD TO GET IT BACK IN POSITION. THE CONTACT STATED THAT THERE IS A RECALL ON HER VEHICLE, HOWEVER, THE DEALER STATED THAT HER VEHICLE WAS EXCLUDED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 117,000.

Mileage: 117,000

REAR LEAF SPRING (DRIVER'S SIDE) BROKE OFF FROM THE SHACKLE CAUSING THE VEHICLE TO WANDER TO THE RIGHT! *JB

DT*: THE CONTACT STATED WHILE BACKING OUT OF A DRIVE WAY AT 5 MPH, THE STEERING WAS TOO HARD TO OPERATE. NO WARNING LIGHTS WERE ILLUMINATED PRIOR TO THE INCIDENT. THE VEHICLE WAS ALREADY SUBJECT TO A NHTSA RECALL #04V596000 REPAIR WHERE THE UPPER BALL JOINTS WERE REPLACED. THE CONTACT NOTICED THERE WERE NO GREASERS TO MAINTAIN THE BALL JOINT LUBRICATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE BALL JOINT SHOULD BE REPLACED AGAIN TO CORRECT THE PROBLEM. THE MANUFACTURER WAS CONTACTED WHO COINCIDED WITH THE DEALERSHIP. THE CONTACT EXPRESSED CONCERN BECAUSE THE VEHICLE HAD LESS THAN 50,000 MILES SINCE THE RECALL WAS PERFORMED AND ANOTHER REPLACEMENT WOULD NOT GUARANTEE THE BALL JOINT'S ENDURANCE.

Mileage: 52,000

2002 DODGE DURANGO SLT 2WD: BALL JOINTS WERE REPLACED AFTER RECALL WAS ISSUED, HOWEVER ABOUT 6 MONTHS AFTER THEY WERE REPLACED, THE EXACT SAME NOISES BEGAN OCCURRING AGAIN. TOOK CAR TO DEALER WITH THE COMPLAINT AND THEY DENIED THE NEW BALL JOINTS WERE WORN. UPON GETTING NEW FRONT TIRES INSTALLED AT SEARS (ABOUT 3 MONTHS AFTER THE DEALERSHIP INSPECTED THE JOINTS) THEY INSPECTED THE CAR WITHOUT BEING ASKED (IT IS PART OF THEIR SERVICE) AND ON THE REPORT THEY ISSUED, IT SAID THE BALL JOINTS WERE INDEED WORN. THE RECALL NOTICES I HAVE READ ABOUT THE REPLACEMENT OF THE ORIGINAL BALL JOINTS STATE THAT IF THE JOINTS FAIL YOU CAN LOSE CONTROL OF THE VEHICLE, SO OBVIOUSLY I AM IN FEAR THAT MY CAR CAN FAIL AT ANY GIVEN TIME. I AM WRITING THIS TO MAKE IT AWARE THAT I HAVE ALREADY HAD THE RECALL REPLACEMENT, BUT FEAR THAT THE REPLACEMENTS ARE ALSO DEFECTIVE AS INDICATED BY AN INDEPENDENT, UNSOLICITED INSPECTION. *NM

Mileage: 39,491

SUSPENSION CLUNKING/POPPING. *JB

WE HAD AN APPOINTMENT TO REPLACE THE TIRES ON OUR 2002 DODGE DURANGO, 2X4 SXT. THE FIRESTONE MECHANIC CAME INTO THE WAITING ROOM AND INFORMED US THAT THE PASSENGER SIDE UPPER BALL JOINT WAS VERY BAD AND THE DRIVERS SIDE SHOWED SIGNS OF WEAR. THIS VEHICLE HAS 43500 MILES ON IT. THERE IS A RECALL ON THE 4X4 MODELS OF THE DURANGO, BUT NOT THE 2X4 MODELS. WHILE THEIR WAS NO INJURIES OR DEATHS INVOLVED, THIS IS A POTENTIALLY DEADLY PROBLEM AND NEEDS TO BE ADDRESSED FOR ALL THE DURANGOS. *NM

Mileage: 43,500

NO SPECIFIC EVENTS LEAD UP TO THIS FAILURE. THIS IS SIMPLY A DEFECTIVE, POORLY MANUFACTURER'S PART. I WAS LUCKY TO AVOID A SERIOUS INCIDENT IN THIS CASE, OTHERS MAY NOT BE. THE MAIN LEAF OF THE REAR LEAF SPRINGS BREAK AT THE FRONT EYE WHICH IS WHERE IT MOUNTS TO THE FRAME. IF THIS HAPPENS, THE REAR END IS FREE TO MOVE BACK AND FORTH AS MUCH AS THE SHACKLE WILL LET IT, EFFECTIVELY ALLOWING YOUR REAR AXLE TO STEER THE REAR OF YOUR VEHICLE WHEREVER IT MAY CHOOSE (READ: VERY DANGEROUS.) I REPLACED THE LEAF SPRING WITH THE ISSUE (THE DRIVER'S SIDE) WITH A DODGE OEM PART ($175 FOR THE PART, 1.9 LABOR HOURS ACCORDING TO THE DEALERSHIP IF I WERE TO HAVE THEM REPLACE IT.) I'M A VERY COMPETENT MECHANIC, SO THE LABOR HOUR INQUIRY WAS JUST FOR MY RECORDS. UPON COMPLETING THE CORRECTION TO THE SIDE WITH THE FAILURE, AND DURING THE TEST DRIVE, I EXPERIENCED LITERALLY AN IDENTICAL FAILURE ON THE OPPOSITE SIDE. AGAIN, I WAS LUCKY TO BE DRIVING SLOW AND PAYING ATTENTION ENOUGH TO NOTICE THE ISSUE BEFORE IT TURNED INTO A SERIOUS INCIDENT. I HAVE BOTH DEFECTIVE LEAF SPRINGS IN MY POSSESSION. THEY ARE BOTH OFF OF THE SAME VEHICLE, A 2002 DODGE DURANGO WITH JUST 60,000 MILES. THIS VEHICLE HAS NEVER BEEN USED TO TOW, HAUL, OR COMPLETE ANY OTHER STRENUOUS ACTIVITY. THIS IS A VERY SERIOUS SAFETY ISSUE, WHEN JUST ONE BREAKS, THE REAR END HAS ENOUGH MOVEMENT TO STEER INTO THE CAR NEXT TO YOU. IF BOTH WERE TO BREAK, THIS COULD VERY POSSIBLY LEAD TO A CHAIN OF FAILURES RESULTING IN A SERIOUS INCIDENT. *NM

Mileage: 60,000

DT: THE CONTACT'S WIFE HAD AN ACCIDENT. SHE LOST CONTROL WHILE DRIVING AROUND A CURVE IN THE ROAD. SHE HEARD A POPPING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE PULLED TO THE RIGHT. SHE WENT OFF THE ROAD, HITTING THE SIDE WALK, BLEW THE FRONT RIGHT TIRE, AND THEN HIT A SMALL EMBANKMENT. THE VEHICLE WAS TOWED TO A BODY SHOP. THE MECHANIC TOOK THE FRONT RIGHT TIRE OFF, AND THE BALL JOINT WAS BROKEN. THERE WAS NHTSA RECALL 04V596000 ON THE BALL JOINT, AND IT WAS REPLACED ABOUT ONE MONTH AGO. *AK

Mileage: 40,000

DT: THE CONSUMER STATED THE VEHICLE WAS TAKEN TO REPAIR SHOP AND THE MECHANIC TOOK IT FOR A DRIVE. WHEN THE VEHICLE WAS DRIVEN OVER A BUMP THE MECHANIC LOST CONTROL. THE LOWER BALL JOINTS HAD TO BE REPLACED. CONSUMER HAD TROUBLE CONTROLLING THE VEHICLE GOING OVER BUMPS. IT HAD OCCURRED FOR ABOUT A MONTH AND KEPT GETTING WORSE. *AK

Mileage: 50,000

I RECEIVED A RECALL NOTICE FROM DAIMLER CHRYSLER PERTAINING TO THE UPPER BALL JOINTS ON MY 2002 DODGE DURANGO. I TRIED TO SCHEDULE THIS 3 TIMES WITH MY DEALER. BRENNER MOTORS 1812-30 PAXTON ST HARRISBURG PA,17104 717-232-4271. IT HAS BEEN 9 MONTHS SINCE MY FIRST CONTACT AND THEY KEEP TELLING ME THEY ARE WAITING FOR PARTS. *NM

DT: THE FRONT LOWER BALL JOINTS WERE LOOSE. THEY WERE SO LOOSE THAT THE VEHICLE COULD NOT BE ALIGNED. THEY HAVE TO BE REPLACED. THERE WAS A RECALL ON THE UPPER BALL JOINTS, BUT NOT FOR THE LOWER BALL JOINT. *AK *TT

Mileage: 41,000

I HAVE 45,000 MILES ON MY DODGE DURANGO. EVER SINCE I BOUGHT THE CAR NEW I HAVE NOT BEEN ABLE TO KEEP THE VEHICLE ALIGNED. I HAVE GONE THROUGH SEVERAL SETS OF NEW TIRES. I RECENTLY HAD THE BALL JOINTS REPLACED. FIRESTONE TIRE DEALERSHIP TOLD BE THE WHEEL WAS READY TO FALL OF DODGE FIXED IT UNDER WARRANTY BUT MADE IT SOUND LIKE NO BIGGIE. MY CAR WAS STILL MAKING A BAD NOISE WHEN I TURNED AND THEN IT STARTED DOING IT WHEN I DROVE STRAIGHT. I WAS THEN TOLD MY WHEEL BEARINGS WERE COMPLETELY SHOT...THEY WERE WORST ON THE RIGHT SIDE THE SAME SIDE THAT MY BALL JOINTS WERE IN THE WORST SHAPE. I PAID TO HAVE THE WHEEL BEARING REPLACED. THEN I TOOK MY CAR TO FIRESTONE TO GET IT ALIGNED AND THEY TOLD ME MY UPPER CONTROL ARM ON THE RIGHT SIDE WAS SHOT AND IT WAS NOT HOLDING THE ALIGNMENT. SO NO I HAVE TO HAVE THIS REPLACED. I FEEL THERE IS MORE THAN JUST BALL JOINT PROBLEMS WITH THE DURANGO AND DAKOTAS AND I WOULD LIKE YOU TO LOOK INTO THE WHOLE SUSPENSION AND FRONT END AND SEE WHAT IS GOING ON WITH THESE CARS... *NM

I OWN A 2002 DODGE DURANGO AND HAVE HAD THE BALL JOINTS REPLACED 3 WEEKS AGO. I ALSO HAD THE CAR REALLIGNED. THE CAR IS NOW OUT OF ALLIGN PULLING TO THE RIGHT WHEN I BRAKE AND MAKING AN AWFUL CLUNKING NOISE WHEN I BRAKE. I WAS TOLD IT WAS A SUSPENSION ISSUE AND THAT IS WHY THE VECHILE WILL NOT STAY ALLIGNED. I HAVE ALREADY GONE THROUGH 3 SETS OF TIRES SINCE I BOUGHT THE CAR!

Mileage: 43,000

NHTSA RECALL CAMPAIGN 04596000 CONCERNING UPPER BALL JOINT WEAR. VEHICLE WAS TAKEN TO THE DEALER FOR RECALL REPAIRS. A FEW HOURS LATER DRIVER CONTACTED THE DEALER, AND WAS INFORMED THAT THE VEHICLE WAS READY, AND THAT RECALL REPAIRS WERE PERFORMED. DRIVER PICKED UP THE VEHICLE, AND WAS ADVISED THAT REPAIRS HAD NOT BEEN PERFORMED, AND TO COME BACK ANOTHER DAY. *AK

CONSUMER RECEIVED NHTSA RECALL CAMPAIGN 04V596000 FOR UPPER BALL JOINTS. WHEN TAKEN VEHICLE TO DEALER FOR SERVICE DEALER HAD NO PARTS. CURRENTLY, DEALER STILL HAS NO PARTS AVAILABLE.*AK CALLED ANOTHER DEALERSHIP AND THEY REPLACED BALL JOINTS THE NEXT DAY. *BF *NM

NHTSA RECALL CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THE DEALER HAD NO PARTS AVAILABLE IN ORDER TO REPAIR, WHICH COULD BE DANGEROUS BECAUSE THE WHEELS COULD FALL OFF.*AK CONSUMER RECEIVED RECALL NOTICE ON 2 DURANGOS AND HAVE BEEN TRYING TO GET THEM REPAIRED FOR SEVERAL WEEKS. CHRYSLER HAS NO TIME FRAME WHEN THEY WILL BE SHIPPED. *BF *NM

I HAVE A 2002 DODGE DURANGO 2 WHEEL DRIVE THAT HAS 45000 MILES ,THE FRONT END MAKES LOUD SQUEKING NOISE,NO MATTER WHERE OR WHAT YOU ARE DOING WITH IT, JUST GETTING IN IT DOES THIS. DODGE CHECKED BALLJOINTS AND SAID THEY ARE FINE,NOT TO WORRY???I HAVE HAD TO HAVE THE FRONT END ALIGNED 5 TIMES 3 TIMES UNDER WARRANTY AND IT STILL IS WEARING OUT TIRES AND PULLING TO ONE SIDE OR THE OTHER, AGAIN DODGE SAYS THERE IS NO PROBLEM.I GUESS WHEN I,DIE BEHIND THE WHEEL THEN THEY WONT HAVE A PROBLEM!!!!! ALL I WANT IS FOR THEM TO FIX THIS, NO QUESTIONS ASKED THEY DONT HAVE TO ADMIT TO ANYTHING. PLEASE HELP ME.*AK

Mileage: 45,000

NHTSA CAMPAIGN 04V59600; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THERE ARE NO AVAILABLE PARTS IN ORDER TO REPAIR, WHICH COULD BE DANGEROUS BECAUSE THE WHEELS COULD FALL OFF. *JB *NM

RECALL CAMPAIGN 04V596000 CONCERNING BALL JOINT WEAR. CONSUMER HAD AN APPOINTMENT FOR MARCH 4, 2005 FOR RECALL REPAIRS. DEALER INFORMED THE CONSUMER THAT THE PARTS WERE AVAILABLE. ON MARCH 3, 2005. CONSUMER WAS INFORMED BY THE DEALER THAT THE APPOINTMENT WAS CANCELED DUE TO NO PARTS, AND THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. *AK

THE UPPER BALLS JOINTS WERE REPAIRED PRIOR TO RECEIVING A RECALL, AND THE MANUFACTURER PART OF THE PAYMENT. CONSUMER RECENTLY WENT THROUGH INSPECTION,AND THE LOWER BALL JOINTS WERE FOUND TO BE DEFECTIVE. NO RECALL FOR THE LOWER BALL JOINTS.*AK

Mileage: 60,000

WHILE DRIVING 40 MPH FRONT DRIVER'S SIDE TIRE CAME OFF THE VEHICLE, RESULTING IN A COLLISION. VEHICLE HAD TO BE TOWED. DEALERSHIP INFORMED THE CONSUMER OF THE FRONT LOWER BALL JOINT FAILURE. PROBLEM WAS NOT RESOLVED.*AK

Mileage: 37,000

WHILE DRIVING 40 MPH FRONT DRIVER'S SIDE TIRE CAME OFF THE VEHICLE, RESULTING IN A COLLISION. VEHICLE HAD TO BE TOWED. DEALERSHIP INFORMED THE CONSUMER OF THE FRONT LOWER BALL JOINT FAILURE. PROBLEM WAS NOT RESOLVED.*AK

Mileage: 37,000

NHTSA RECALL CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO PARTS AVAILABLE IN ORDER TO REPAIR, WHICH WAS DANGEROUS BECAUSE THE FRONT WHEELS COULD FALL OFF.*AK

CONSUMER RECEIVED RECALL 04V596000 FOR THE UPPER BALL JOINTS, AND TO DATE HAS NOT BEEN ABLE TO HAVE THE VEHICLE REPAIRED SINCE NO PARTS WERE AVAILABLE. *AK

Mileage: 22,000

NHTSA RECALL CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO AVAILABLE PARTS FOR RECALL REPAIRS. THIS WAS DANGEROUS BECAUSE THE WHEELS COULD FALL OFF.*AK

CONSUMER RECEIVED RECALL 04V596000 FOR UPPER BALL JOINTS. WHEN CONTACTING DEALER CONSUMER WAS EXPLAINED THAT THEY WOULD NOT RECEIVE PARTS FOR APPROXIMATELY 6-8 WEEKS. *AK

I MANAGE THE FLEET FOR THE FBI JACKSONVILLE DIVISION AND WHILE SERVICING ONE OF OUR VEHICLES, AN 02 2-WD DURANGO, NOTICED THAT THE FRONT SUSPENSION MADE A CREAKING NOISE WHEN I LOWERED THE VEHICLE BACK TO THE GROUND FROM OUR FRAME LIFT AND INSPECTION OF THE SUSPENSION REVEALED THAT THE UPPER BALL JOINTS WERE WORN OUT. THEY HAD ABOUT 1/4 INCH OF PLAY AND THE VEHICLE ONLY HAD 30,000 MI. ON IT. THE BOOTS WERE NOT TORN NOR HAS THIS VEHICLE BEEN USED UNDER SEVERE CONDITIONS. WE ONLY HAVE ONE OTHER 02 DURANGO AND IT IS A 4WD BUT AT 22,000 MI. THE UPPER BALL JOINTS ARE SHOWING SOME WEAR/PLAY. AFTER HAVING TO ACTUALLY JACK THE VEHICLE UP IN THE DEALER SERVICE LANE AND SHOW THEM THE PLAY THEY REPLACED THE CONTROL ARMS UNDER WARRANTY ON THE 2WD AND I HAVEN'T TAKEN THE 4WD ONE IN YET. THIS HAS TO BE A DEFECT, EITHER THE JOINTS DIDN'T GET ANY LUBE WHEN MANUFACTURED OR THEY HAVE A PROBLEM WITH THE MATERIALS TO CAUSE THEM TO WEAR SO QUICKLY. I DIDN'T GET THE OLD PARTS SO I CAN'T SAY FOR SURE. I HAVE NOT SEEN ANY RECALL ON THESE, I BELIEVE THERE IS ONE ON THE LATER MODELS FOR A SIMILAR PROBLEM. WHEN I TAKE THE NEXT ONE IN I WILL SEE IF THEY WILL LET ME HAVE THE ORIGINAL CONTROL ARMS BUT I'M DOUBTFUL THEY WILL. I CONSIDER OURSELVES LUCKY TO HAVE CAUGHT THIS BEFORE IT CAUSED AN ACCIDENT.*AK

Mileage: 30,000

CONSUMER RECEIVED RECALL CAMPAIGN 04V596000 CONCERNING BALL JOINT WEAR. NO PARTS WERE AVAILABLE. SERVICE MANAGER DENNIS DZEK. *AK

04V596000/BALL JOINT WEAR. OWNER RECEIVED NOTIFICATION FROM THE MANUFACTURER IN DECEMBER 2004. OWNER CONTACTED THE DEALER AND WAS INFORMED THAT PARTS NEEDED TO REPAIR THE DEFECT WERE UNAVAILABLE. THE NEXT AVAILABLE OPENING FOR THE DEFECT REPAIR WILL BE IN MAY,2005. PROVIDE FURTHER DETAILS. *JB

Mileage: 35,400

WHEN DRIVING ANY SPEED, THE CONSUMER WOULD HEAR A KNOCKING NOISE COMING FROM THE UPPER/LOWER BALL JOINT. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *NM

Mileage: 61,000

WHEN DRIVING ANY SPEED, THE CONSUMER WOULD HEAR A KNOCKING NOISE COMING FROM THE UPPER/LOWER BALL JOINT. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *NM

Mileage: 61,000

CONSUMER RECEIVED NHTSA RECALL 04V596000 CONCERNING BALL JOINT WEAR. AFTER HAVING THE UPPER BALL JOINTS REPLACED, WHILE DRIVING, VEHICLE SWERVED ON ITS OWN. CONSUMER HAD DIFFICULTY MAINTAINING CONTROL OF THE VEHICLE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DTERMINED THAT VEHICLE NEEDED AN ALIGNMENT. *AK

CONSUMER RECEIVED NHTSA RECALL 04V596000 CONCERNING BALL JOINT WEAR. CONSUMER CONTACTED THE DEALER FOR AN APPOINTMENT, AND MECHANIC INFORMED THE CONSUMER THAT THE NEXT AVAILABLE APPOINTMENT WOULD BE MARCH 31, 2004. *AK

CONSUMER RECEIVED RECALL 04V596000 CONCERNING UPPER BALL JOINT WEAR. NO PARTS WERE AVAILABLE. SERVICE MANAGER BOB. *AK

NHTSA CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED A UPPER BALL JOINT RECALL. THIS VEHICLE IS NOT INCLUDED IN THE RECALL, HOWEVER THE CONSUMER HEARD A CLICKING NOISE AND EXPERIENCED SHAKING FROM THE UPPER BALL JOINT. THE VIN IS OUTSIDE THE REMEDY SCOPE. *JB THE CONSUMER WAS DISAPPOINTED IN THE RESPONSE HE RECEIVED FROM NHTSA. THE CONSUMER REPLACED BOTH UPPER CONTROL ARM ASSEMBLIES BECAUSE THEY WERE DANGEROUSLY WORN OUT. *TC

WHILE DRIVING 65 MPH, THE FRONT OF THE VEHICLE BECAME UNSTABLE. THE CONSUMER GOT OUT OF THE VEHICLE AND DISCOVERED THAT THE OUTSIDE WALL OF THE PASSENGER SIDE FRONT TIRE WAS NOTICEABLY WARNED. THE OWNER CONTACTED THE MANUFACTURER WHO INSTRUCTED THE OWNER TO HAVE THE VEHICLE TOWED TO THE NEAREST DODGE DEALER. THE DEALER REFUSED TO TOW THE VEHICLE TO THE DEALERSHIP AND WOULD NOT RENDER ANY FURTHER ASSISTANCE. PROVIDE FURTHER DETAILS. *JB

Mileage: 50,000

WHILE DRIVING 25 MPH VEHICLE JERKED AND VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT BOTH FRONT UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK *NM

THE UPPER BALL JOINT IS MAKING A CLICKING NOISE, CAUSING THE VEHICLE TO HAVE DIFFICULT CONTROL ESPECIALLY WHEN MAKING TURNS. CONSUMER WILL TAKE VEHICLE TO DEALER FOR REPAIRS FOR THE SECOND TIME.*AK

BOTH BALL JOINTS ON MY 2002 DURANGO VIN [XXX] MILES 47000 [APPROX]. *JB SEPTEMBER 04 MARIETTA DODGE SCOOT THE SERVICE MANAGER SAID THEY SHOULD NOT BE BAD ON A 2 YEAR OLD VEHICLE WITH AVERAGE MILES. BUT I AM TOLD THAT MY VEHICLE IS NOT COVERED UNDER THE RECALL. IT IS EXTRMELY CLEAR IT SHOULD BE. UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mileage: 44,500

THE FRONT LEFT SIDE BALL JOINT WAS MAKING A GRINDING NOISE CAUSING THE WHEEL TO SHAKE AND MAINTAIN CONTROL. CONSUMER TOOK VEHICLE TO DEALER FOR REPAIRS FOR THE SECOND TIME IN A MONTH.*AK

WHILE STEERING TO THE RIGHT CONSUMER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT. CONSUMER APPLIED THE BRAKE PEDAL AND VEHICLE VIBRATED UNCONTROLLABLY. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH FRONTAL UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK

ON OCTOBER 22ND 2004 I TOOK MY 2002 DODGE DURANGO IN FOR ROUTINE SERVICE, AN OIL CHANGE, TIRE ROTATION ETC. IT HAD BEEN RIDING ROUGHER THAN NORMAL AND I HAD NOTICED THAT THE TIRES WERE WEARING UNEVENLY SO I ASKED THEM TO LOOK IT OVER AND SEE IF THERE WAS ANYTHING WRONG. UPON EXAMINING THE VEHICLE THE MECHANIC FOUND THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED ALONG WITH THE CONTROL ARM. MY VEHICLE HAS ONLY 38316 MILES AND HAD TO PUT NEARLY $1000 FOR SOMETHING THAT SHOULD NOT HAVE WORN OUT THAT QUICKLY. HAD I NOT GONE IN FOR ROUTINE MAINTENANCE AT THAT TIME SOMETHING FAR MORE SERIOUS COULD HAVE HAPPENED AND TO MAKE MATTERS WORSE I NOW NEED TO REPLACE MY TIRES.*AK

Mileage: 38,316

CONSUMER STATED THAT IN JANUARY 2004 SHE HEARD A NOISE COMING FROM THE REAR END OF THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER, WHO REPAIRED THE VEHICLE. THEN, AGAIN WHILE TAKING A LONG DRIVE, THE CONSUMER HEARD THE SAME KIND OF NOISE. SHE TOOK THE VEHICLE BACK TO THE DEALER, WHO TOLD HER THAT THEY COULD NOT FIND ANYTHING WRONG. BUT THE NOISE KEPT GETTING LOUDER AND LOUDER. THE CONSUMER TOOK IT BACK A THIRD TIME. DEALER KEPT THE VEHICLE THREE WEEKS, REBUILDING THE FRONT END. THIS WAS IN MAY 2004. CURRENTLY, THE CONSUMER HEARD THE SAME KIND OF NOISE. BUT THIS TIME THE CONSUMER WAS ADVISED THEY COULD NOT SOLVE THE PROBLEM. *AK *JB

THE FRONT END HAS ALWAYS BEEN LOOSE AND RATTLED. A PART OF THE STEERING CONTROL ARM HAS BEEN REPLACED BUT DID NOT RESOLVE THE SUDDEN PULLING IN EITHER DIRECTION - TOWARD THE RIGHT WHEN CHANGING LANES TO THE RIGHT OR EXITING THE FREEWAY, AND THE SAME THING WHEN MOVING TO THE LEFT, WHEN THE LEFT FRONT CROSSES THE PROTION OF THE ROAD WERE THE LANES JOIN. THE LEFT FRONT RATTLES BAD ENOUGH TO FEEL IN THE STEERING AND FLOOR BOARD, AS WELL AS BEING EXTREAMLY AUDIBLE. THE DEALERSHIP STATES THERE IS NOTHING WRONG WITH THE VEHICLE. *NM

Mileage: 1,000

UPPER BALL JOINTS ARE POPPING AND CRACKING WITH EVERY TURN OF MY 2002 DODGE DURANGO. IF THEY FAIL, IT COULD MEAN THE LIFE OF ME, MY HUSBAND AND OUR 4 CHILDREN. DODGE DEALERSHIP WILL NOT RECALL THIS AND I DON'T HAVE THE MONEY TO FIX IT. IT IS CLEARLY A DEFECT IN THE DURANGO. *AK

NOISE AND KNOCKING SOUND COMING FROM FRONT END WHILE DRIVING, COULD ALSO FEEL THE KNOCKING THRU STEERING WHEEL. TOOK VEHICLE TO GOODYEAR TO HAVE TIRES ROTATED AND WAS TOLD BY THEM THAT ALL BALL JOINTS WERE WORN AND WOULD PROBABLY FAIL SOON, POSSIBLY CAUSING AND ACCIDENT. CALLED DEALER AND THEY SAID THEY WOULD REPLACE THE PARTS UNDER WARRANTY (ONLY 28,000 MILES ON VEHICLE), BUT COULDN'T GUARANTEE THAT THEY WOULDN'T HAVE TO BE REPLACED AGAIN IN 30,000 MILES. CONTACTED DODGE AND FOUND OUT THERE WAS NO RECALL ON THIS PROBLEM AND "THERE WAS NOT ENOUGH EVIDENCE OF A PROBLEM TO SUPPORT A RECALL AT THIS TIME", BUT THAT IS NOT WHAT I READ ON THE INTERNET.

Mileage: 28,000

I'D LIKE TO ADD MY VEHICLE TO THE LIST OF DURANGO'S THAT HAVE HAD THE UPPER BALL JOINT REPLACED. MY DURANGO IS A 2002 WITH 38,000 MI. VERY DISAPPOINTING THAT MY DEALER NEVER MENTIONED THE ONGOING PROBLEM. I HAVE MY VEHICLE IN EVERY 3 MONTHS FOR AN OIL CHANGE AND NOT ONCE DID THEY INSPECT IT. NOW I AM 2,000 MI OVER THE WARRANTY AND NO OFFERS FROM DODGE OR THE DEALER TO FIX IT SO I HAD A LOCAL MECHANIC FIX IT FOR ME.*AK

Mileage: 37,977

VISITED YOUR WEBSITE TO CHECK ON REPORTS BECAUSE WE HAVE A 2002 DURANGO R/T WHICH IS OMMITING A SMALL CONSTANT SQEAKING NOISE FROM BOTH SIDES AT THE FRONT OF THE VEHICLE AND AM HORRIFIED TO READ ABOUT THE PROBLEMS PEOPLE HAVE BEEN HAVING WITH BALL JOINTS. I AM EXTREMELY WORRIED NOW AND WANT TO KNOW IF I CAN GET THE DEALERS ANYTHING ABOUT IT AT NO COST TO ME OR IF IT IS STILL AT THE STAGE WHERE IT HAS NOT BEEN ACKNOWLEDGED BY THEM AND WILL NOT BE UNTIL SOMEBODY DIES AS USUAL. THE ISSUE WITH THE WIPER MOTOR I PRESUME I CAN MAKE AN APPOINTMENT WITH A LOCAL DEALER AND HAVE THIS CHANGED FREE OF CHARGE. I LOOK FORWARD TO YOUR REPLY, MANY THANKS NEILL GRIFFIN . *AK

Mileage: 45,500

TOOK VEHICLE TO DEALER FOR A SCHEDULED APPOINTMENT TO HAVE THE TIRES CHANGED. UPON HAVING THE TIRES CHANGED MACHANIC DETERMINED THAT THE TOP BALL JOINTS BROKE. *AK

CONSUMER NOTICED THAT THE RIGHT FRONT WHEEL HAD A LOT OF PLAY IN IT WHILE THE VEHICLE WAS LIFTED HAVING AN OIL CHANGE PERFORMED. VEHICLE WAS TAKEN TO A DEALERSHIP TO HAVE THE WHEEL INSPECTED. DEALERSHIP INDICATED AFTER INSPECTING THE VEHICLE THAT FRONT BALL JOINTS, LEFT OUTER TIE ROD, AND THE RIGHT FRONT WHEEL BEARING NEEDED TO BE REPLACED.*AK

Mileage: 45,000

CONSUMER NOTICED THAT THE RIGHT FRONT WHEEL HAD A LOT OF PLAY IN IT WHILE THE VEHICLE WAS LIFTED HAVING AN OIL CHANGE PERFORMED. VEHICLE WAS TAKEN TO A DEALERSHIP TO HAVE THE WHEEL INSPECTED. DEALERSHIP INDICATED AFTER INSPECTING THE VEHICLE THAT FRONT BALL JOINTS, LEFT OUTER TIE ROD, AND THE RIGHT FRONT WHEEL BEARING NEEDED TO BE REPLACED.*AK

Mileage: 45,000

CONSUMER NOTICED THAT THE RIGHT FRONT WHEEL HAD A LOT OF PLAY IN IT WHILE THE VEHICLE WAS LIFTED HAVING AN OIL CHANGE PERFORMED. VEHICLE WAS TAKEN TO A DEALERSHIP TO HAVE THE WHEEL INSPECTED. DEALERSHIP INDICATED AFTER INSPECTING THE VEHICLE THAT FRONT BALL JOINTS, LEFT OUTER TIE ROD, AND THE RIGHT FRONT WHEEL BEARING NEEDED TO BE REPLACED.*AK

Mileage: 45,000

AFTER NOTICING STRANGE NOISES FROM THE FRONT SUSPENSION OF THE 2002 DURANGO, I TOOK IT TO THE DELAERSHIP. THYE COULD NOT IDENTIFY ANY PROBLEMS. OVER THE NEXT FEW MONTHS THE NOISES HAVE BECOME MORE PRONOUNCED, AND NOW SEEM TO COEM FROM EVERY TIRE/ CORNER OF THE VEHILCE. TOOK THE TRUCK IN A SECOND TIME- NOTHING COULD BE FOUND, DEALER SAID THEY TEST DROVE THE VEHICLE DOWN THE VERY SAME ROAD THAT I HEAR THE NOISES- LIKE A LOOSE MECHANICAL CONNECOION, AND A FEW SQUEAKS, AND RATTLES. WILL TAK CAR IN FOR THIRD TIME 7/30/04- I HOPE THEY CAN FIX THE PROBLEM ON THIS $35000 TRUCK.*AK

Mileage: 33,000

UPPER BALL JOINTS CHECKED, FOUND OVER .500 VERTICAL TRAVEL IN BOTH, RETAINED DEFECTIVE PARTS. MILAGE AT TIME OF REPAIR WAS 80,000. DUE TO LACK OF REPLACEMENT BALL JOINTS, BOTH UPPER CONTROL ARM ASSEMBLIES WERE REPLACED AT A COST OF OVER $1000, PAID BY ME. REPAIR DATE WAS 1-24-2004. THE DEFECTIVE PARTS WERE REPLACED WITH EXACTLY THE SAME UNIT. CURRENT MILAGE ON MY VEHICLE IS APPROX 106,000. I WILL NEED TO REPLACE THE BALL JPINT ASSEMBLIES FOR A SECOND TIME WITHIN THE NEXT 12 MONTHS. WHEN IS NHTSA GOING TO FORCE CHRYSLER TO RECALL THIS DANGEROUSLY DEFECTIVE VEHICLE AND REPAIR THEM WITH REDESIGNED BALL JOINTS?*AK

Mileage: 81,138

HEAR RATLING IN FRONT SUSPENSION. DEALER INVESTIGATION REVEALED PREMATURE WEAR OF BALL JOINTS. DEALER SUGGESTED TO WAIT, AS A POSSIBLE RECALL MAY OCCUR.*AK

Mileage: 45,000

2002 DODGE DURANGO UPPER BALL JOINT EXCESSIVE WEAR. *JB

Mileage: 55,000

PREMATURE WEARING OF BALL JOINTS . *AK

Mileage: 18,981

WHILE THE VEHICLE WAS PARKED CONSUMER NOTICED UNEVEN WEAR AND TEAR ON ALL FOUR TIRES. CONSUMER CONTACTED THE DEALER, AND MECHANIC DETERMINED THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK

WHILE THE VEHICLE WAS PARKED CONSUMER NOTICED UNEVEN WEAR AND TEAR ON ALL FOUR TIRES. CONSUMER CONTACTED THE DEALER, AND MECHANIC DETERMINED THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK

OVER A PERIOD OF TIME, I NOTICED EXTENSIVE NOISE IN THE FRONT END OF MY 2002 DURANGO. IT GOT WORSE AND WAS MOST PROMINENT WHEN STRIKING POTHOLES OR CHANGES IN THE SURFACE ELEVATION WHEN DRIVING OR MOVING THE VEHICLE. AT 35,000 MILES I TOOK IT IN TO THE SELLING DEALERSHIP FOR A CHECK UP. I WAS CONCERNED ABOUT THE BALL JOINT SITUATION, AS IT WAS QUITE A PUBLIC AFFAIR. THE FRONT END NOISE BECAME SO LOUD THAT IT SOUNDED AS IF SOMEONE WAS STRIKING THE UNDERCARRIAGE WITH A SLEDGE HAMMER.*AK IT WAS DETERMINED THAT ALL FOUR OF THE BALL JOINTS, UPPER AND LOWER, HAD FAILED, WERE WORN OUT. THEY WERE ALL REPLACED AT NO COST TO ME, AS THE REPAIR WAS STILL UNDER WARRANTY. I JUST WANTED TO REPORT THIS, AS THE UPPER BALL JOINTS ARE NOT THE ONLY PROBLEM WITH THIS SUSPENSION SYSTEM. I TRUST THAT THE NEWER BALL JOINTS, NOT TRW, WERE PLACED ON MY VEHICLE. IF THIS IS A REPAIR THAT MUST OCCUR EVERY 36K MILES OR SO, THIS WILL GET EXPENSIVE. THANK YOU.

I WANT TO JOIN THE GROWING LIST OF CONSUMERS COMPLAINING ABOUT THE DODGE DURANGO UPPER BALL JOINT PROBLEM. ON APRIL 15, 2004 I HAD TO PAY FOR REPLACEMENT UPPER BALL JOINTS AT A COST OF $468.16 - THE TRUCK HAD ABOUT 40,000 MILES ON IT. DODGE NEEDS TO DO SOMETHING ABOUT THIS PROBLEM NOW. WHEN THE MECHANIC PUT THE TRUCK UP ON THE RACK, THE RIGHT FRONT WHEEL WOBBLED VERY BADLY. SHE SAID "THIS IS VERY SERIOUS." THERE WERE NO STEERING PROBLEMS AND NO WARNING NOISES, I JUST TOOK THE TRUCK IN TO BE CHECKED FOR MY OWN PEACE OF MIND. DOES THE WHEEL HAVE TO FALL OFF AS A FIRST WARNING. *AK

Mileage: 39,000

CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP TO GET THE TIRES BALANCED AND ALIGNED AND IT WAS DETERMINED THAT BALL JOINTS WERE DEFECTIVE. *AK THE VEHICLE COULD NOT BE ALIGNED DUE TO THE BALL JOINTS. THE DODGE DEALER DENIED THAT THERE WAS A PROBLEM WITH THE BALL JOINTS. FINALLY THE DEALER FOUND PLAY ON ONE SIDE AND WANTED TO REPLACE BOTH UPPER BALL JOINTS. (THE DEALER REP STATED THAT THEY WERE TRAINED TO CHECK THEM A CERTAIN WAY AND THEY WOULD NOT HAVE FOUND PLAY THE WAY THAT THEY WERE CHECKING THEM) THE TRANSMISSION WOULD INTERMITTENTLY NOT UPSHIFT, HOWEVER THE DEALER WAS UNABLE TO DUPLICATE. *SC *JB

Mileage: 31,000

NO OBVIOUS SYMPTOMS, JUST GETTING AN INSPECTION TO RENEW LICENSE. MECHANIC SAYS IT FAILED DUE TO BAD UPPER RIGHT BALL JOINT. HE SHOWED ME THE WHEEL AND IT WOULD MOVE SIDEWAYS A FULL 1" BACK AND FORTH! THIS JOINT IS READY TO FAIL COMPLETELY AND I HAVE HAD NO WARNING, NO NOISE, NO LOOSE FEELING IN THE STEERING, NOTHING. ONLY 46,000 MILES ON VEHICLE, DIDN'T EXPECT A PROBLEM LIKE THAT. THANK GOD THAT MISSOURI REQUIRES AN INSPECTION EVERY OTHER YEAR! I WILL REQUEST THE MECHANIC SAVE THE PART WHEN REPLACED.*AK

LOUD POPPING NOISE IN SUSPENSION OF 2002 DODGE DURANGO; LOOSENED STEERING. *AK

I HAVE A 2002 DODGE DURANGO THAT IS EXPERIENCING EVERY PROBLEM THAT IS KNOWN WITH DODGE BALL JOINTS AND BRAKES. APR-2004 I HAVE BEEN EXPERIENCING WHILE DRIVING, THE STEERING WHEEL FREEZING WHILE TURNING LEFT AND THE STEERING LOCKS AT 20-25MPH. I TOOK THE TRUCK TO GREENFIELD DODGE AND INFORMED THEM OF THE PROBLEMS, ALSO THE PROBLEMS WITH THE FRONT BRAKES. THEY NOTED THAT THEY "TEST DROVE THE VEHICLE FOUND THE LOWER BALL JOINTS TO HAVE EXCESSIVE PLAY (.075). THE SERVICE GROUP INFORMED ME THAT THIS INCIDENT WAS NOT COVERED UNDER MY WARRANTY. AFTER SEVERAL HOURS THEY FINALLY DECIDED TO REPLACE THE PART. THEY INFORMED ME THAT THE CAR WOULD BE READY AT 7:00PM THAT EVENING THE CAR WOULD BE READY. AFTER WAITING SEVERAL HOURS I MADE ARRANGEMENTS TO GET TO THE SERVICE SHOP, WHERE THEY TOLD ME THAT THEY NEVER BROUGHT THE CAR IN BECAUSE "OTHER THINGS CAME UP". I HAD NO WAY TO GET HOME SO I HAD TO RENT A CAR FROM THE DEALER SHIP. THE NEXT DAY I PICKED UP THE CAR AND HAD TO PAY $30 FOR THE RENTAL AND $108 FOR MY DEDUCTIBLE. REGARDING THE BRAKES. I DECIDED TO HAVE THE BRAKES FIXED AT MIDAS BECAUSE I WAS NOT HAPPY WITH THE SERVICE AT DODGE. THE MECHANIC AT MIDAS REMOVED THE PADS AND THE CALIBER AND INFORMED ME THAT THE PINS THAT GO INTO THE CALIBER WERE STRIPPED. HE STATED THAT THIS IS A COMMON THING THAT THEY HAVE SEEN WITH THE DODGE TRUCKS. THEY HAD TO TAP AND INSTALL A HELI-COIL. I PICKED UP THE CAR AND HAD TO PAY $30 FOR THE RENTAL AND $108 FOR MY DEDUCTIBLE. THE ENTIRE FEE FOR THE BRAKE SERVICE WITH THE ADDITIONAL PARTS THAT INCLUDED A HELI-COIL KIT AND SERVICE CAME TO $292.13. THE TWO DAY EXPERIENCE LEFT A VERY BAD TASTE IN MY MOUTH AND WALLET.*AK

WHILE DRIVING AT ANY SPEED CONSUMER HEARD A SQUEAKING NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK

LETTER REPORTING THE REPLACEMENT OF THE FRONT RIGHT BALL JOINT ASSEMBLY AT 19K MILES. *PH THE DEALER REPLACED THE BALL JOINT FREE OF CHARGE. *SC *JB

DURING A VEHICLE STATE INSPECTION, THE MECHANIC FOUND THE UPPER BALL JOINTS WERE NOT IN COMPLIANCE BECAUSE THEY WERE WORN OUT. PLEASE PROVIDE FURTHER DETAILS. *JB *MR

Mileage: 42,078

I PURCHASED A 2002 DODGE DURANGO 2WD SPORT IN AUG. OF 2001. IN JULY OF 2002, I NOTICED THAT THE SUSPENSION ON THE LEFT WAS MAKING NOISE AND DIDN'T FEEL RIGHT. IT WAS FOUND THAT THE A-FRAME AND BALL JOINT ON THE LEFT WERE FAILING AND HAD TO BE REPLACED. THANKFULLY, I CAUGHT THIS PROBLEM BEFORE THE SUSPENSION FAILED COMPLETELY. I WAS VERY CONCERNED THAT A VEHICLE SO NEW WOULD HAVE THIS KIND OF ISSUE. THANKFULLY, I HAD WARRANTY COVERAGE TO PAY FOR THE EXPENSIVE REPAIRS.*AK

Mileage: 11,000

2002 DURANGO BALL JOINTS: AFTER NUMEROUS ATTEMPTS BY DEALER, OVER ONE YEAR PERIOD, TO DIAGNOSE AND REPAIR "POPPING SOUND/FRONT SUSPENSION/SLOW SPEED/WHEN TURNING ABRUPTLY, VEHICLE WAS TAKEN TO ANOTHER DEALER FOR DIAGNOSIS. L&R CONTROL ARMS REPLACED DUE TO BAD BUSHINGS. SVC. MGR. INDICATED TO ME INTEGRAL RIGHT UPPER BALL JOINT LOOSE IN IT'S SOCKET. *NM

UPPER BALL JOINTS WEAR OUT EXCESSIVELY. *AK

Mileage: 26,763

WHILE DRIVING HEARD A VERY LOUD CLICKING, POPPING SOUND COMING FROM THE FRONT END ON THE DRIVER'S SIDE. CONSUMER TOOK VEHICLE TO THE DEALER, WHERE THE MECHANIC DETERMINED THAT UPPER AND LOWER BALL JOINTS WERE WORN OUT. *AK

WHILE DRIVING HEARD A VERY LOUD CLICKING, POPPING SOUND COMING FROM THE FRONT END ON THE DRIVER'S SIDE. CONSUMER TOOK VEHICLE TO THE DEALER, WHERE THE MECHANIC DETERMINED THAT UPPER AND LOWER BALL JOINTS WERE WORN OUT. *AK

CONSUMER TOOK VEHICLE TO BE INSPECTED, AND MECHANIC DETERMINED THAT UPPER BALL JOINTS WERE WEARING OUT PREMATURELY. CONSUMER HAD THE UPPER BALL JOINTS REPLACED. *AK

FAILED BALL JOINTS: ARM, UPPER CONTROL HAD TO HAVE THE ABOVE PARTS REPLACED ON 2002 DODGE DURANGO AT 36956MILES ON THE VEHICLE. HEARD A CLUNKING NOISE WHEN TURNED THE WHEEL ONE DIRECTION, WHICH PROMPTED ME TO TAKE IT TO THE SHOP. WHEN VEHICLE WAS PURCHASED IT HAD BEEN A DEMO AND HAD 28179MILES.I'M SURE THEY REPLACED THE BAD BALL JOINTS WITH THE SAME MODEL OF BALLJOINTS THEREFORE I'M AFFRAID THEY ARE GOING TO FAIL AGAIN. I HAVE A 1 YEAR OLD DAUGHTER AND THE VEHICLE IS USED TO TAKE HER TO AND FROM DAYCARE AS WELL AS TO TRANSPORT ME TO WORK.I AM SCARED TO DRIVE MY CAR AND AM LOOKING INTO TRADING IT OFF FOR A FORD.

Mileage: 36,956

WHILE DRIVING 30 MPH VEHICLE HIT A POT HOLE . CONSUMER APPLIED THE BRAKES, LOST CONTROL OF THE VEHICLE, AND HIT A CURB. PASSENGER'S SIDE WHEEL FELL OFF. CONSUMER HAD THE VEHICLE TOWED TO DEALER FOR INSPECTION, AND MECHANIC REPLACED BOTH UPPER AND LOWER BALL JOINTS. *AK EA03-023

WHILE DRIVING 45 MPH A LOUD BANGING NOISE WAS HEARD COMING FROM THE DRIVER AND PASSENGER SIDE WHEELS. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED BOTH UPPER AND LOWER BALL JOINTS. *AK

WHILE DRIVING 45 MPH A LOUD BANGING NOISE WAS HEARD COMING FROM THE DRIVER AND PASSENGER SIDE WHEELS. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED BOTH UPPER AND LOWER BALL JOINTS. *AK

WHILE DRIVING THERE WAS A SQUEAKING NOISE IN THE RIGHT FRONT END. DEALERSHIP INSPECTED VEHICLE, BUT COULD NOT LOCATE THE CAUSE OF THE SQUEAK. CONSUMER FELT THE SQUEAK MIGHT BE DUE TO THE UPPER BALL JOINTS. *AK

Mileage: 30,000

WHILE DRIVING AT ANY SPEED AND WHEN CROSSING A BUMP IN THE ROAD TIRES GRABBED THE BUMP. WHEN TURNING CORNERS THERE WAS A CLANKING SOUND COMING FROM THE FRONT WHEELS. ALSO, THERE WERE TIMES WHEN TURNING LEFT REAR END OF THE VEHICLE WOULD WANT TO GO IN THE OPPOSITE DIRECTION.*AK

Mileage: 6,000

I HAVE NOTICED STRANGE SOUNDS EMINATING FROM THE FRONT SUSPENSION OF MY DODGE DURANGO SINCE OCTOBER OF 2003. INITIALLY I ASSUMED THESE SOUNDS WERE FROM COLD SHOCKS SINCE IT FIRST OCCURED WITH THE ONSET OF COLD WEATHER.*AK AFTER SEEING THE STORY ON CBS, I AM NOW CONCERNED ABOUT THE BALL JOINTS. I WOULD LIKE TO HAVE THE BALL JOINTS CHECKED BUT I AM AFRAID TO HAVE THE DEALERSHIP CHECK THEM.

I HAVE NOTICED STRANGE SOUNDS EMINATING FROM THE FRONT SUSPENSION OF MY DODGE DURANGO SINCE OCTOBER OF 2003. INITIALLY I ASSUMED THESE SOUNDS WERE FROM COLD SHOCKS SINCE IT FIRST OCCURED WITH THE ONSET OF COLD WEATHER.*AK AFTER SEEING THE STORY ON CBS, I AM NOW CONCERNED ABOUT THE BALL JOINTS. I WOULD LIKE TO HAVE THE BALL JOINTS CHECKED BUT I AM AFRAID TO HAVE THE DEALERSHIP CHECK THEM.

WHILE DRIVING AT LOWER SPEED CONSUMER HEAR LOUD NOISE COMING THROUGH THE FRONT END. DEALER HAS INSPECTED SEVERAL TIMES, MECHANIC INDICATED TO THE CONSUMER WE DIDN'T HEARD ANY NOISE IN YOUR CAR, IS FINE.

WHILE MAKING RIGHT HAND TURNS CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT END. DEALER INFORMED CONSUMER THAT PROBLEM PERTAINED TO FRONT UPPER BALL JOINT FAILURE. CONSUMER HAD THE VEHICLE REPAIRED. *AK

Mileage: 58,000

WHILE DRIVING AT LOW SPEED, AND TURNING THE LEFT OR RIGHT CONSUMER HEARD LOUD CLUNKY NOISE COMING FROM THE FRONT END. MECHANIC, AT DELUSIVE INDICATED VEHICLE IS OPERATING AS DESIGNED.

WHILE DRIVING THE VEHICLE CONSUMER HEARD A NOISE COMING THROUGH THE FROM END. VEHICLE WAS TAKEN TO THE DEALERSHIP, MECHANIC INDICATED NEED TO BE REPLACE THE BALL JOINTS AT OWNER EXPENSES. AND CONSUMER DON'T HAVE THE MONEY.

WHILE DRIVING THE VEHICLE CONSUMER HEARD A NOISE COMING THROUGH THE FROM END. VEHICLE WAS TAKEN TO THE DEALERSHIP, MECHANIC INDICATED NEED TO BE REPLACE THE BALL JOINTS AT OWNER EXPENSES. AND CONSUMER DON'T HAVE THE MONEY.

WHEN BACKING OUT WITH STEERING WHEEL TURNED TO THE RIGHT VEHICLE MADE A CLICKING NOISE. DEALER WAS CONTACTED. *AK

INQUIRED THE STATUS OF COMPLAINT THAT WAS FAXED PERTAINING TO 2002 DODGE DURANGO UPPER BALL JOINTS. *PH INVESTIGATION EA 03-023. *NM

I OWN A 2002 DODGE DURANGO WITH 35,000 MILES THAT HAS ALWAYS BEEN PROPERLY MAINTAINED. I HAVE ALREADY HAD THE DEALER REPLACE 2 WORN BALL JOINTS LAST WEEK, I'VE HAD THE BRAKE PADS REPLACED TWICE, AND ONE ROTOR ON ONE SIDE (IN FRONT) TURNED, AND I AM STILL HEARING STRANGE NOISES. I WOULD LIKE AN INVESTIGATION DONE ON MY VEHICLE, AS I AM DRIVING MY DAUGHTER AND MYSELF AROUND EVERYDAY, AND MY FACTORY WARRANTY IS ABOUT TO EXPIRE. ITS OBVIOUS DAIMLER CHRYSLER IS NOT CONCERNED WITH SAVING PEOPLES LIVES, AS I HAVE JUST WITNESSED THE MARCH THIRD EVENING EDITION OF CBS NEWS WITH DAN RATHER. I AM RATHER CONCERNED THAT THE TRANSPORTATION SAFETY ADMINISTRATION HAS LET DAIMLER CHRYSLER GET AWAY WITH NOT RECALLING THESE PROBLEMS CONSIDERING THE LARGE AMOUNT OF COMPLAINTS WITH THESE SUSPENSION SYSTEMS. PLEASE HELP ME AND CONTACT ME. THANK YOU. EMAIL ME AT [email protected] OR PHONE ME (858)220-0419. IM NOT REAL SURE WHAT TO DO AT THIS POINT. THANK YOU. SIGNED, A CONCERNED PARENT AND DRIVER.*AK

Mileage: 34,000

I OWN A 2002 DODGE DURANGO WITH 35,000 MILES THAT HAS ALWAYS BEEN PROPERLY MAINTAINED. I HAVE ALREADY HAD THE DEALER REPLACE 2 WORN BALL JOINTS LAST WEEK, I'VE HAD THE BRAKE PADS REPLACED TWICE, AND ONE ROTOR ON ONE SIDE (IN FRONT) TURNED, AND I AM STILL HEARING STRANGE NOISES. I WOULD LIKE AN INVESTIGATION DONE ON MY VEHICLE, AS I AM DRIVING MY DAUGHTER AND MYSELF AROUND EVERYDAY, AND MY FACTORY WARRANTY IS ABOUT TO EXPIRE. ITS OBVIOUS DAIMLER CHRYSLER IS NOT CONCERNED WITH SAVING PEOPLES LIVES, AS I HAVE JUST WITNESSED THE MARCH THIRD EVENING EDITION OF CBS NEWS WITH DAN RATHER. I AM RATHER CONCERNED THAT THE TRANSPORTATION SAFETY ADMINISTRATION HAS LET DAIMLER CHRYSLER GET AWAY WITH NOT RECALLING THESE PROBLEMS CONSIDERING THE LARGE AMOUNT OF COMPLAINTS WITH THESE SUSPENSION SYSTEMS. PLEASE HELP ME AND CONTACT ME. THANK YOU. EMAIL ME AT [email protected] OR PHONE ME (858)220-0419. IM NOT REAL SURE WHAT TO DO AT THIS POINT. THANK YOU. SIGNED, A CONCERNED PARENT AND DRIVER.*AK

Mileage: 34,000

2002 DODGE DURANGO RIGHT TIE ROD BROKE IT WAS FOUND THAT THE RIGHT INNER TIE ROB SHAFT THREADS WERE STRIPPED AND TH ELEFT FRONT TIE ROD LOOSE AT 25626 MILES. BALL JOINTS CHECKED AND THEY FOUND PLAY IN BOTH UPPER BALL JOINTS. ALSO KNOCKING NOISE WHEN TURNING STEERING WHEEL THE RACK AND PINION WAS ALSO FOUND TO HAVE TO BE REPLACED REPLACED. WE HAD TO PAY FOR A RENTAL CAR THAT WAS NOT COVERED EVEN THOUGH THE CAR IS SUPPOSABLE COVERED UNTIL 36000 MILES??? CAR WAS IN SHOP FOR OVER A WEEK AND PARTS WERE JUST 20 MILES AWAY IN OTHER DEALERSHIP. DURANGO DOES HAVE A PROBLEM WITH THE STEERING WHY IS NOTHING BEING DONE? THANK GOODNESS NOTHING HAPPENED WHILE WE WERE ON THE HIGHWAY OR ELSE THE CAR COULD HAVE FLIPPED.*AK

Mileage: 25,626

FAILED STATE INSPECTION, UPPER BALL JOINT. DRIVER SIDE UPPER BALL JOINT HAD TO BE REPLACED AT ONLY 23,300 MILES.*AK

Mileage: 23,387

VEHICLE HAD THE YEARLY STATE INSPECTION AND DIDN'T PASS IT. THE TECHNICIAN STATED THAT THE UPPER BALL JOINTS NEEDED TO REPLACED. *AK *SC

Mileage: 24,000

MULTIPLE PROBLEMS WITH 2002 DODGE DURANGO. POWER LOCKS INTERMITTENTLY LOCK AND UNLOCK WITHOUT ACTIVATING THEM. BAD CREAKING NOISE FROM FRONT SUSPENSION, POSSIBLE BALL JOINT PROBLEMS. CHECK ENGINE LIGHT GOES ON AND OFF INTERMITTENTLY. BRAKES REALLY SOFT, HORRIBLE STOPPING DISTANCE. ENGINE RUNS REALLY ROUGH IN MORNING FOR FIRST 10-15 MINUTES. ONLY 21000 MILES. *AK

TOOK MY VEHICLE TO DEALER FOR ROUTINE SERVICE. WHEN I WENT TO PICK UP THE VEHICLE, I WAS TOLD THAT THE BALL JOINTS WERE IN SUCH BAD CONDITION THAT THEY COULD NOT RELEASE THE VEHICLE TO ME WITHOUT REPLACING THEM BECAUSE OF THE POTENTIAL FOR AN ACCIDENT. THEY SAID THAT THE REPLACEMENT PARTS WERE BACKORDERED BECAUSE OF SO MANY SIMILAR SITUATIONS AND THAT IT MIGHT TAKE A WEEK OR MORE UNTIL I RECEIVED MY VEHICLE BACK. THE VEHICLE HAD ROUGHLY 20,000 MILES ON IT AND IT WAS STILL UNDER WARRANTY. IF THIS IS SUCH A COMMON AND HAZARDOUS PROBLEM, WHY NO RECALL? *AK

Mileage: 20,000

TOOK MY VEHICLE TO DEALER FOR ROUTINE SERVICE. WHEN I WENT TO PICK UP THE VEHICLE, I WAS TOLD THAT THE BALL JOINTS WERE IN SUCH BAD CONDITION THAT THEY COULD NOT RELEASE THE VEHICLE TO ME WITHOUT REPLACING THEM BECAUSE OF THE POTENTIAL FOR AN ACCIDENT. THEY SAID THAT THE REPLACEMENT PARTS WERE BACKORDERED BECAUSE OF SO MANY SIMILAR SITUATIONS AND THAT IT MIGHT TAKE A WEEK OR MORE UNTIL I RECEIVED MY VEHICLE BACK. THE VEHICLE HAD ROUGHLY 20,000 MILES ON IT AND IT WAS STILL UNDER WARRANTY. IF THIS IS SUCH A COMMON AND HAZARDOUS PROBLEM, WHY NO RECALL? *AK

Mileage: 20,000

WHILEVEHICLE WAS BEING SERVICED BY DEALER, TECHNICIAN DETERMINED UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK

WHILE DRIVING AT 15 MPH, THE FRONT PASSENGER SIDE WHEEL SNAPPED OFF WITHOUT ANY WARNING. THE DEALER INDICATED THAT THE LOWER BALL JOINT SEPARATED FROM THE AXLE. *AK THE VEHICLE WAS FORCED INTO A PARKED VEHICLE. *SC *JB EA03-023

Mileage: 10,000

WITH JUST OVER 16K MILES ON MY 2002 DODGE DURANGO, I NOTICED MY FRONT PASSENGER SIDE TIRE WEARING BADLY ON THE OUTER EDGE. UPON JACKING THE VEHICLE UNDER THE LOWER CONTROL ARM, I FOUND THAT THE UPPER BALL JOINT HAD EXCESSIVE LOOSENESS WHEN THE TIRE/SPINDLE ASSEMBLY WAS SHAKEN. I ALSO FOUND SLIGHTLY LESS PLAY ON THE DRIVERS SIDE. THE UPPER CONTROLARM/BALL JOINT ASSEMBLYS WERE REPLACED UNDER WARRANTY BUT I AM CONCERNED OF WHETHER THIS WILL HAPPEN AGAIN IN ANOTHER 16K MILES.HOW CAN I BE ASSURED THE DEALER REPLACED THE PARTS WITH AN IMPROVED VERSION? THE WORN TIRE DUE TO THIS OBVIOUS DEFECT IS INCIDENTAL DAMAGE ACCORDING TO THE DEALER AND IS NOT COVERED UNDER THE WARRANTY AND SO I MUST REPLACE IT MYSELF. I AM NOT HAPPY ABOUT THIS EITHER.*AK

Mileage: 16,200

HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITTENT HESITATION ?IDLE SHAKE? SAG WHEN STEPPING ON ACCELERATOR/GAS PEDAL. 7. INTERMITTENT HARSH ENGAGEMENT OF TRANSITION (WARM OR COLD) 8. INTERMITTENT NOISY 3-4 UPSHIFTS . (WARM OR COLD) 9. INTERMITTENT DELAYED DOWN SHIFTS (ALMOST LIKE DROPPING IT IN 1ST WHILE GOING 35 MPH) 10. INTERMITTENT DELAYED UP SHIFTS. (TRANSMISSION FEELS LIKE ITS SLIPPING) 11. UNEXPECTED ACCELERATION (WARM OR COLD) 12. LOUD POPPING NOISE WHILE TURNING. . (WARM OR COLD) 13. TRANSMISSION FAILS TO HOLD IN PARK/ PARK GEAR FAILS TO HOLD!

Mileage: 24

MY 2002 DODGE DURANGO LEFT AND RIGHT UPPER BALL JOINTS WORE OUT PREMATURELY. THEY COULD NOT BE FIXED AND HAD TO BE REPLACED AT $625.82 AT A DODGE DEALERSHIP. I UNDERSTAND THIS IS UNDER INVESTIGATION FOR DEFECTIVE EQUIPMENT. *AK

Mileage: 48,824

AT 27K MILES MY DODGE DURANGO NEEDED BOTH THE UPPER AND LOWER BALL JOINTS REPLACED FOR BOTH THE LEFT AND RIGHT SIDE. *JB

Mileage: 27,000

WHILE STOPPED IN TRAFFIC THE CONSUMER'S VEHICLE WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE. THE CONSUMER'S VEHICLE COLLIDED WITH THE VEHICLE IN FRONT OF IT. UPON IMPACT, AIR BAGS DID NOT DEPLOY. CONSUMER WAS WEARING A SEAT BELT BUT STILL SUFFERED INJURIES TO THE RIGHT KNEE. A POLICE OFFICER ARRIVED ON THE SCENE. ALSO, NHTSA PE 03-032, FRONT SUSPENSION UPPER BALL JOINT FAILURE: WHILE VEHICLE WAS GETTING REPAIRED MECHANIC FOUND THAT UPPER BALL JOINTS WERE WEARING OUT AT AN ALARMING RATE. *AK

Mileage: 22,000

DURING INSPECTION, MECHANIC NOTICED THE PASSENGER FRONT TIRE WOBBLED. DEALER STATED THE PASSENGER FRONT UPPER BALL JOINT WAS WORN OUT AND HAD TO BE REPLACED. PARTS ARE ON BACK ORDER. *PH

BALL JOINTS WERE FOUND TO BE FAILING AND THE ENTIRE UPPER CONTROL ARMS HAD TO BE REPLACED AT 44,700 MILES. *AK

Mileage: 44,700

BALL JOINTS WERE FOUND TO BE FAILING AND THE ENTIRE UPPER CONTROL ARMS HAD TO BE REPLACED AT 44,700 MILES. *AK

Mileage: 44,700

BALL JOINTS WERE FOUND TO BE FAILING AND THE ENTIRE UPPER CONTROL ARMS HAD TO BE REPLACED AT 44,700 MILES. *AK

Mileage: 44,700

WE OPERATE A FLEET OF NINE 2002 DODGE DURANGO SUVS. THESE VEHICLES ARE USED AS PARAMEDIC EMERGENCY RESPONSE VEHICLES. BASED ON INFORMATION WE'VE SEEN IN THE NATIONAL MEDIA, WE'VE BEEN PAYING CLOSE ATTENTION TO THE FRONT SUSPENSION, SPECIFICALLY THE BALL JOINTS. EIGHT OF THE NINE VEHICLES CURRENTLY HAVE LESS THAN 50,000 MILES, BUT WE HAVE ALREADY REPLACED THE BALL JOINTS AND CONTROL ARMS ON ONE OF THE NINE (AT JUST UNDER 50,000 MILES). THE DEALER REPORTED THAT THE ORIGINAL EQUIPMENT WAS "CLOSE TO FAILURE."*AK

Mileage: 49,500

2002 DODGE DURANGO: BOTH UPPER BALL JOINTS REPLACED AT 18,000 MILES. DEALER INITIALLY REFUSED REPAIR CITING "NO PROBLEM FOUND". I HAD TO PROVE THE BALL JOINTS WERE DEFECTIVE BY JACKING THE VEHICLE AND DEMONSTRATING EXCESSIVE PLAY BY MOVING THE WHEEL THAT WAS OFF THE GROUND. ONLY THEN DID THE DEALER ADMIT THE BALL JOINTS WERE DEFECTIVE AND REPLACED THEM. YOU NEED TO KNOW THERE ARE MORE DURANGO OWNERS OUT HERE WITH DEFECTIVE BALL JOINTS. IN MY OPINION, THEY SHOULD LAST 100,000 MILES+, NOT 18,000.*AK

Mileage: 18,201

I PURCHASED A 2002 DODGE DURANGO IN JUNE 2002. MY DURANGO STARTED SQUEAKING AND POPPING AT ABOUT 17,000 MILES. I HAVE COMPLAINED OF SQUEAKING AND POPPING IN THE FRONT-END. EVERY TIME IT WAS BROUGHT TO THE DEALERSHIP FOR REPAIR, THEY NEVER FOUND ANYTHING WRONG AND SAID THEY COULD NOT HEAR THE SQUEAKING NOISE, BUT AS SOON AS I DROVE OFF THE LOT THERE IT WAS AS SURE AS IT WAS WHEN I BROUGHT IT IN. I WOULD TELL THEM THAT THEY NEEDED TO DRIVE THE VEHICLE IN ORDER TO HEAR IT SQUEAK. MY DURANGO GOT TO THE POINT WHERE THE FRONT-END FELT LIKE I HAD EVERY LITTLE CONTROL OF THE VEHICLE. NOT TO MENTION IT FELT VERY UNSAFE TO DRIVE. IT WOULD ALSO SQUEAK WITHOUT EVEN DRIVING IT. ALL YOU HAD TO DO WAS GET OUT OF THE VEHICLE AND IT WOULD SQUEAK. ON OCTOBER 2, 2003 I HAD NO CHOICE BUT TO BRING MY VEHICLE IN AGAIN BECAUSE IT WAS BEGINNING TO FEEL TO UNSAFE TO DRIVE. AT THAT TIME THEY DISCOVERED THAT BOTH THE RIGHT AND LEFT UPPER CONTROL ARM BALL JOINTS HAD EXCESSIVE PLAY AND NEEDED TO BE REPLACED. *JB

Mileage: 17,842

ELECTRONIC CONTROLS OF SAFETY EQUIPMENT DO NOT FUNTION PROPERLY. TURN SIGNALS,LIGHTS,CRUISE. GAUGES,WINDOWS,RADIO,AIRBAG ETC.. ALL HAVE MALFUNTIONED SINCE THE CAR WAS PICKED UP FROM THE DEALER. IT IS OBVIOUS THAT A ELECTRICAL PROBLEM EXISTS IN THE VEHICLE BUT DODDGE/CHRYSLER IS UN WILLING TO ADDRESS THE ISSUE .THIS IS AN ONGOING ISSUE. I HAVE NUMEROUS WITNESSES AND HAVE STARTED VIDEO RECORDING THE PROBLEMS.

Mileage: 60

PURCHASED DURANGO NEW JAN 2002 IN KENTUCKY. WITHIN 6 MONTHS DODGE RECALLED IT TO REPLACE WHOLE BACK AXLE ASSEMBLY (DODGE STATED IT WAS TOO SMALL FOR DURANGO). SINCE OWNING, WHEN PUTTING INTO REVERSE THE TRANSMISSION HESITATES, AND THE VEHICLE BARELY MOVES (DEALER STATED COULD NOT FIND ANY PROBLEM). IN ALASKA THE CHECK ENGINE LIGHT COMES ON WHEN GOING FROM WARM GARAGE INTO COLD OUTDOORS, STAYS ON FOR A WEEK (DEALER COULD NOT FIND ANYTHING WRONG). LOUD POUNDING NOISE WHEN TRAVELING ABOVE 40 MPH WITH BACK WINDOWS DOWN. DURANGO HAS LESS THAN 20,000 MILES AND BACK SEAT SHOWS CONSIDERABLE WEAR WHERE SEAT BELT LATCH CONTACTS SEAT (POOR DESIGN/PLACEMENT OF LATCH). *PH

Mileage: 7

2002 DODGE DURANGO PREMATURE BALL JOINT WEARING AND UPPER CONTROL ARM REPLACEMENT. *AK

Mileage: 39,000

2002 DODGE DURANGO PREMATURE BALL JOINT WEARING AND UPPER CONTROL ARM REPLACEMENT. *AK

Mileage: 39,000

ANTI-LOCK BRAKES ON MY 2002 DODGE DURRANGO HAVE PUT ME INTO THE MIDDLE OF AN INTERSECTION DURRING A RED LIGHT ,AT STOPS ON DIRT ROADS THE REAR WHEELS LOCK LIKE THE FRONT BRAKES AREN'T WORKING AND IT LOOKS LIKE A CRACKED WELD ON THE CONTROL ARM BRACKET ON THE LEFT FRONT. DODGE SAY'S NOTHING IS WRONG AND THEY WON'T FIX IT ,I HAVE A PREGNANT WIFE AND 4 KIDS WHO RIDE IN THIS SUV AND I CAN'T GET DODGE TO FIX IT, OH AND THE STEERING FEELS LOOSE ON IT TO ,ROAD WALKS.*AK

Mileage: 9,000

CONSUMER HAD PROBLEMS WITH THE LOWER BALL JOINT. DEALER STATED WE DID NOT HAVE ANY RECALL, AND CAR WAS FINE. *AK

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING BALL JOINTS ARE WEARING. DEALER NOTIFIED. *AK

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING BALL JOINTS ARE WEARING. DEALER NOTIFIED. *AK

CONSUMER STATES THAT WHILE DRIVING THE VEHICLE AT ANY SPEED THE VEHICLE WOULD PULL TO THE RIGHT.DEALER NOTIFIED.*AK

WHEN MAKING A TURN THERE IS A LOUD NOISE COMING FROM THE FRONT SUSPENSION.*AK

Mileage: 17,000

CONSUMER STATES THAT WHEN SHE DRIVES TRUCK IT FEELS FUNNY, IT FEELS AS THOUGH SOMETHING IS GOING TO BREAK IN THE STEERING WHEEL. THE STEERING ALSO FEELS FUNNY. IT DID NOT FEEL LIKE THAT WHEN SHE FIRST PURCHASED THE VEHICLE. SHE HAS TAKEN TRUCK TO THE DEALERSHIP, AND THE MECHANIC KEPT TELLING HER THAT THAT FEELING WAS NORMAL, BUT SHE KNEW DIFFERENTLY, AND DID NOT THINK SO.*AK

HAD TO HAVE THE UPPER BALL JOINTS/CONTROL ARMS & LOWER BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO SXT 4X4 UNDER WARRANTY DUE TO FAILING PA STATE SAFETY INSPECTION. THE VEHICLE HAD 27K MILES ON IT AT THE TIME. THE VEH NOW HAS 40K ON IT & I'M EXPERIENCING A KNOCKING NOISE COMING FROM THE FRT END AGAIN. A PRIVATE SHOP STATED THAT THE THE LOWER BALL JOINTS HAVE EXCESIVE MOVEMENT & MUST BE REPLACED AGAIN. I TOOK THE VEH BACK TO THE DEALER & THEYE STATED THAT THEY WILL NOT COVER THEM UNDER WARRANTY AGAIN DUE TO THE MILEAGE. THIS VEH IS ONLY 17 MONTHS OLD WITH 40,000 ALL HWY MILEAGE & WAS NEVER TAKEN OFF ROAD. THIS IS UNACCEPTABLE IN MY OPINION & A SEVERE SAFETY ISSUE IF THE BALL JOINT DOES SEPARATE. *AK

Mileage: 27,000

HAD TO HAVE THE UPPER BALL JOINTS/CONTROL ARMS & LOWER BALL JOINTS REPLACED ON MY 2002 DODGE DURANGO SXT 4X4 UNDER WARRANTY DUE TO FAILING PA STATE SAFETY INSPECTION. THE VEHICLE HAD 27K MILES ON IT AT THE TIME. THE VEH NOW HAS 40K ON IT & I'M EXPERIENCING A KNOCKING NOISE COMING FROM THE FRT END AGAIN. A PRIVATE SHOP STATED THAT THE THE LOWER BALL JOINTS HAVE EXCESIVE MOVEMENT & MUST BE REPLACED AGAIN. I TOOK THE VEH BACK TO THE DEALER & THEYE STATED THAT THEY WILL NOT COVER THEM UNDER WARRANTY AGAIN DUE TO THE MILEAGE. THIS VEH IS ONLY 17 MONTHS OLD WITH 40,000 ALL HWY MILEAGE & WAS NEVER TAKEN OFF ROAD. THIS IS UNACCEPTABLE IN MY OPINION & A SEVERE SAFETY ISSUE IF THE BALL JOINT DOES SEPARATE. *AK

Mileage: 27,000

WHILE DRIVING CONSUMER SUDDENLY LOST POWER STEERING AND CONTROL OF VEHICLE. THIS WAS CAUSED BY LOWER BALL JOINT FAILURE. THE DEALERSHIP REPLACED THE BALL JOINTS, RIGHT HUBS AND BEARINGS. EA03-023

Mileage: 15,840

WHILE DRIVING FRONT END SHAKES UNCONTROLLABLY. DEALER NOTIFIED. *AK

MAIN SUPPORT BRACKET ON FRONT FRAME OF VEHICLE WAS ONLY PARTLY WELDED FROM FACTORY. THIS HELD THE SUPPORT SUSPENSION ON VEHICLE. BEFORE IT BROKE I DID REPORT POSSIBLE FRONT END PROBLEM WITH THE DEALERSHIP. THEY SAID THERE WAS NO PROBLEM. THE VEHICLE BROKE DOWN OUT OF TOWN ON MAY 7 03. IT IS STILL BROKE. THEY SAID IT NEED A BRAND NEW FRAME FROM FACTORY. THIS VEHICLE ONLY HAS 31000 MILES ON IT. I HAVE ONLY PUT 2500 MILES ON VEHICLE SINCE I HAD IT. 2002 DURANGO. I FEEL THERE ARE MORE VEHICLES OUT THERE LIKE THIS.*AK

Mileage: 31,000

DODGE, DURANGO, 2002 MANUFACTURER'S RECALL A08. DEALER CHANGED THE ENTIRE REAR END SUSPENSION. WHICH WAS MISSING FROM THE NHTSA DATA BASE. *AK *JB

CONSUMER WAS INFORMED WHILE HAVING OTHER REPAIR WORK PERFORMED, THAT THE UPPER SHOCK NUT WAS LOOSE.*JB

WHEN ROLLING DOWN WINDOW VEHICLE WILL VIBRATE.*AK