2013 DODGE DURANGO Seats Problems

Seat headrest popped out while driving. First it was the passanger seat and the driver seat followed. Part is broken and unable to be popped in.

The passenger seat head rest exploded without any impact to the vehicle. Fortunately, no one was sitting in the passenger seat at the time it exploded because it could have caused a head injury. After checking on the head rest, the plastic pin that kept it together broke.

The head rest exploded out of no where - sounded like a gunshot while I was driving and pushed my whole head forward .

What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger Active Head Restraints (AHR) deployed for no reason. I was sitting in in the passenger side seat talking to my wife, in the driveway, when the AHR deployed without cause. The head restraint struck me on the back left side of head with force. My neck is starting to stiffen up. Yes it is available for inspection. I will send pictures. How was your safety or the safety of others put at risk? The force generated during the deployment of an Active Head Restraint (AHR) system is significant, I know because I was hit on the back of the my head thankfully I was not driving. My safety concern is two fold, one injury from AHR deploying inadvertently and elderly person might be at more risk for this type of injury. Two, AHR deploys striking driver while the car is in motion causing an accident. Also, this might be related to an open investigation by the National Highway Traffic Safety Administration (NHTSA Action Number: PE19014) Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Active headrest deployed on its own. Never been in an accident. Dealer has verified. Unable to use seat because headrest sits too far forward. Fortunately my son wasn't sitting in the seat when it happened.

While causally driving down the road, without warning, the passenger headrest on my 2013 Dodge Durango violently "exploded" forward. Thankfully, my son who was riding in the passenger seat, was sleeping with his head bent forward so it didn't hit him. Upon inspection (by myself), the active head restraint feature is held together by PLASTIC, which obviously failed. I searched on the internet and this appears to be a common problem, and each time it's due to this plastic clip failing. This is totally unacceptable. I have the headrest available for inspection. It was brought to the dealer who wants $950 to replace it. They said the warranty expired less than a year ago. Again based on internet research, apparently Dodge/Chysler just recently extended the warranty to 10 years for 2014 models (and possibly 2013?). How convenient to extend a warranty short of the period covered. Not only shouldn't I be responsible for the cost of replacement for such a dangerous feature, but what happens when I'm driving and the driver's side suddenly fails and I'm violently hit in the back of the head and swerve into on-coming traffic? Ironic that these "active head restraint" features are causing injuries instead of preventing them. These headreasts need to be recalled IMMEDIATELY before more people are injured or killed.

The contact owns a 2013 Dodge Durango. The contact stated that while pulling the vehicle out of a parking lot, the front driver’s headrest deployed without an accident or impact. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.

Mileage: 170,000

The contact owns a 2013 Dodge Durango. The contact stated while driving 55–60 MPH, there was an abnormal exploding sound detected. The contact pulled over and noticed that the driver's side headrest air bag had exploded without warning or impact. The contact sustained a headache, but medical attention was not provided. The contact called the local dealer, who stated that repairs were not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case and informed the contact that the repairs would be at her own expense. The failure mileage was approximately 171,088.

Mileage: 171,088

The active head rest restraint deployed on the driver side while driving. The plastic holding the rod failed causing this to happen. Not very safe and concerned about the passenger side deploying.

Was sitting in the car while parked and the drivers side headrest deployed.

The contact owns a 2013 Dodge Durango. The contact stated that while the vehicle was parked, the driver's side headrest deployed prematurely. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,820.

Mileage: 95,820

The active restraint in the driver’s side headrest deployed on it’s own without the vehicle being in a collision.

The contact owns a 2013 Dodge Durango. The contact stated that while reversing into a parking space, the driver's side front seat headrest was deployed without impact. The contact sustained an injury to her head; however, no medical attention was received. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 146,000.

Mileage: 146,000

Passenger active head restraint deployed unexpected and without collision.

I was driving about 40 miles per hour when the front passenger seat headrest exploded. The front cushion of the headrest just blew off. The seat no longer has a functional headrest. Now the airbag light is on.

Was parked at school when the headrest on the passenger front seat just deployed and hit my husband in the back of the head. It just popped, sounded like a shot went off.

The passenger headrest deployed with no warning. My daughter was sitting in the seat while we were driving at 40 mph when the headrest shot forward and hit her head. There was no accident and no collisions of any kind to cause this to happen.

While my wife was driving the passenger seat headrest popped out for no apparent reason. The headrest will not pop into place. We are concerned with the remaining headrest in the car for fear they will pop out at any moment. Please let’s try to resolve this problem before someone looses a life due to a problem we know exists. Will you all also please send info on possible solutions. There are many forums stating solutions but the headrest will not pop back in. The suv was not involved in any collision for this to have happened. Please help

The headrest has opened and nothing caused that to happen.

Driver seat Headrest “exploded” open while I was driving, no one else was in the car, there were no warning lights that this was going to happen. The headrest remains in the same state if inspection is needed.

Passenger side head restraint "exploded". We were backing out of a parking space and the thing popped open; no collision or sudden stop, just backing up.

I was sitting in the vehicle while it was in park, idling, and the driver’s seat active headrest suddenly deployed. Nothing struck the vehicle to cause it to jar suddenly. I was sitting in my kids’ school parking lot dropping them off. When looking inside the deployed headrest, it seems like there is a broken plastic piece that possibly works to keep the headrest “latched.”

THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER’S SIDE FRONT SEAT HEADREST AIR BAG DEPLOYED INADVERTENTLY. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

Mileage: 95,000

THE FRONT DRIVER SIDE HEADREST DEPLOYED WHILE DRIVING DOWN THE ROAD AT 45MPH

Mileage: 57,000

THE DRIVER'S SIDE HEADREST SAFETY FEATURE DEPLOYED WHILE I WAS SITTING STATIONARY (PARKED) ON A CITY STREET. THE SAFETY FEATURE IS DESIGNED TO DEPLOY DURING A REAR END ACCIDENT TO PREVENT WHIPLASH. THE HEADREST BURST OPEN STRIKING ME IN THE BACK OF THE HEAD WITHOUT THERE BEING ANY REAR END COLLISION OR MOVEMENT OF THE VEHICLE. THERE WAS ALSO NO ONE SITTING IN THE BACK SEAT THAT COULD HAVE CAUSED THE HEADREST TO DEPLOY. I CONTACTED TWO DODGE DEALERSHIPS TO INQUIRE ABOUT RECALLS FOR THIS ISSUE. THE TWO DEALERSHIPS WERE UNAWARE OF ANY RECALLS OR ISSUES FOR MY VEHICLE. THE REPLACEMENT/REPAIR COST WOULD BE AT MY EXPENSE.

Mileage: 107,000

MY WIFE WAS SITTING IN THE PASSENGER SEAT AND GOT HIT IN THE BACK OF HEAD BY THE HEADREST. I WAS DRIVING APPROXIMATELY 45MPH ON A CITY STREET WHEN IT DEPLOYED VIOLENTLY FOR NO REASON WHATSOEVER. WE HAVE NEVER BEEN IN AN ACCIDENT WITH THIS VEHICLE SO THERE'S NO REASON THIS SHOULD HAVE HAPPENED. IT GAVE HER A PRETTY GOOD HEADACHE TOO.

Mileage: 96,000

MY HUSBAND WAS DRIVING AND THE HEADREST POPPED OPEN AS IF HE HAD AN ACCIDENT. HE WAS DRIVING ON A HIGHWAY IN THE MIDDLE OF A CITY, STAYED IN ONE LANE. THERE WAS NO ACCIDENT OR SUDDEN STOP OR ANYTHING SIMULATING AN IMPACT. THE HEADREST HIT MY DAUGHTER IN THE HEAD CAUSING A HEADACHE.

Mileage: 89,745

FRONT PASSENGER SEAT HEADREST DEPLOYED ON IT'S OWN WHILE VEHICLE WAS PARKED.*DT*DT

Mileage: 107,000

THE ACTIVE HEADREST RESTAINT DEPLOYED FOR NO REASON WHILE CAR WAS BEING DRIVEN. LOOKS LIKE THE PLASTIC HOLDING THE PIN FAILED.

Mileage: 162,000

HEADREST DEPLOYED WITHOUT IMPACT - DEPLOYED WHILE VEHICLE RUNNING BUT IN PARK. LOUD POP AND SEAT HIT ME IN THE BACK OF THE HEAD.

Mileage: 129,700

THE PASSENGERS HEADREST WAS DEPLOYED WITHOUT WARNING. CAR WAS IN THE GARAGE WHEN THIS OCCURED. NO ONE WAS INJURED AND NO ACCIDENT OCCURED. THIS COULD HAVE CAUSED BODILY DAMAGE IF PASSENGER WAS IN PLACE. DODGE HAS INFORMED US THERE IS NO REPLACEMENT BECAUSE THEY DISCONTINUED THIS PART. PASSENGER SEAT NO LONGER SAFE BECAUSE NO REPLACE IS AVAILABLE. HEADREST SHOULDN'T DEPLOY ON ITS OWN.

Mileage: 112,193

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD POPPING SOUND COMING FROM THE REAR OF THE VEHICLE. THE CONTACT CONTINUED DRIVING TO HER RESIDENCE. THE CONTACT STATED WHEN EXITING THE VEHICLE, SHE BECAME AWARE THE FRONT DRIVER SIDE HEADREST WAS GAPED OPEN. THE CONTACT CALLED MARMIE CHRYSLER DODGE JEEP RAM LOCATED AT 1724 10TH ST, GREAT BEND, KS 67530, (620) 792-2571 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 103,000.

Mileage: 103,000

THE ACTIVE HEAD RESTRAINT ON THE PASSENGER SIDE DEPLOYED SUDDENLY WITHOUT WARNING. WE WERE TRAVELING ON A CITY STREET AT APPROXIMATELY 30 MPH. THE PASSENGER WAS HIT ON THE BACK OF THE HEAD AND HAD A SEVERE HEADACHE. THERE WAS NO NOR HAS THERE BEEN ANY REAR COLLISION. AFTER EXAMINING THE INSIDE OF THE RESTRAINT I COULD SEE BROKEN PIECES OF PLASTIC THAT APPEARED TO HAD BEEN KEEPING IT TOGETHER.

Mileage: 106,530

ON JULY 10, 2020, WHILE DRIVING 45 MPH ON A STRAIGHT HIGHWAY, MY DRIVER SIDE HEADREST DEPLOYED INTO THE BACK OF MY HEAD CAUSING A SEVERE HEADACHE. I WAS NOT INVOLVED IN AN ACCIDENT. IT JUST RANDOMLY DEPLOYED. I HAVE SINCE RESEARCHED AND FOUND THAT THIS IS NOT THE FIRST INCIDENT AND THAT THERE HAS BEEN NO RECALL ISSUED FOR IT. I AM NOW FORCED TO PAY FOR A REPAIR THAT IS CAUSED BY A FAULTY PIECE OF EQUIPMENT. IT IS ONLY A MATTER OF TIME BEFORE THE PASSENGER HEADREST DOES THE SAME. I HAVE THREE TEENAGERS, AND I AM VERY CONCERNED THAT THIS COULD HAPPEN TO THEM AND CAUSE AN ACCIDENT.*DT*JB

Mileage: 114,000

DRIVING THE VEHICLE ON HIGHWAY WHEN THE PASSENGER SIDE HEADREST POPPED OPEN. AIRBAGS DID NOT DEPLOY.

Mileage: 70,000

THE PASSENGER HEADREST DEPLOYED WITH ACCIDENT. NOBODY WAS IN THE VEHICLE WHEN IT DEPLOYED, IT WAS PARKED. IT WAS IMMEDIATELY NOTICED WHEN A PASSENGER ATTEMPTED TO REENTER THE VEHICLE AND COULD NOT SIT PROPERLY.

Mileage: 106,142

PASSENGER HEADREST DEPLOYED ON ITS OWN HITTING PASSENGER IN HEAD. HEADREST NOW WILL NOT CLOSE AND APPEARS TO HAVE BROKEN PLASTIC PIECES INSIDE, CAUSING IT TO REMAIN AT AN ODD ANGLE. VEHICLE WAS PARKED AT TIME OF DEPLOYMENT. *TR

Mileage: 91,730

HEAD REST POPPED OPEN. *TR

Mileage: 88,720

I PURCHASED A 2013 DODGE DURANGO FROM NEW SMYRNA BEACH CHRYSLER DODGE JEEP AT THE END OF JULY 2018. THE MORNING AFTER WE PURCHASED IT THE CAR WASN'T ACTING RIGHT AND WOULDN'T START. AFTER HAVING MY VEHICLE UP THERE UNTIL THE END OF AUGUST THEY FINALLY REPLACE THE FUEL RELAY PUMP. I GOT A LETTER SAYING THAT THERE'S A RECALL ON THE VEHICLE AND THE PART THAT WAS PUT IN WAS A PART OF THE RECALL. MY VEHICLE STARTED ACTING FUNNY AND DOING THE SAME THINGS THAT IT DID LESS THAN TWO YEARS AGO. IT'S BEEN STRUGGLING TO START AND I HAVE VIDEO OF IT FROM LESS THAN TWO YEARS AGO AND NOW DOING THE SAME THING. I HAD MY VEHICLE TOWED TO THE DEALERSHIP AND THEY TOLD ME THAT MY BATTERY WAS DEAD AND THEY COULDN'T DO ANYTHING UNTIL I REPLACED IT. MY BATTERY WAS NOT DEAD WHEN I LEFT MY HOUSE AND THIS IS WHAT THE RECALL DOES IT DRAINS THE BATTERY. I WAS ALMOST IN AN ACCIDENT LESS THAN TWO WEEKS AGO WHEN MY CAR STALLED WHILE I WAS DRIVING HOME WITH MY FOUR CHILDREN IN THE CAR. THE DEALERSHIP MADE ME PURCHASE A NEW BATTERY AND ARE ASKING ME TO GET AN AUTHORIZATION FROM CHRYSLER TO COVER THE CHARGE AND THE PART OF I HAVE TO NOW PAY FOR THAT TOO. I LOOKED MY CAR UP AND IT'S SHOWING OTHER RECALLS AS WELL. I REACHED OUT TO GIBS LAW FIRM BECAUSE THEY HAVE A HUGE CLASS ACTION SUIT BECAUSE OF MY SAME ISSUE. MY FAMILY IS STRUGGLING AND MY HUSBAND IS MISSING WORK BECAUSE WE DON'T HAVE OUR VEHICLE. *TR

Mileage: 5

2013 DODGE DURANGO. I WAS LEAVING WORK, GOT IN CAR, PUT ON SEAT BELT AND HEAD REST DEPLOYED. I CAN SEE THAT THE BRACKETS HOLDING THE PIN IN PLACE BROKE CAUSING IT TO DEPLOY.*DT*JB

HEAD REST POPPED OUT WHILE DRIVING. *TR

Mileage: 112,000

HEAD REST POPPED OUT AND INTO BACK OF HEAD WHILE DRIVING ON BOTH DRIVER SIDE AND PASSENGER SIDE. OCCURRED AT DIFFERENT TIMES, NOT SIMULTANEOUSLY.

WHILE DRIVING DOWN THE ROAD THE PASSENGER SIDE REST DEPLOYED HITTING MY WIFE IN THE BACK OF THE HEAD. ON FURTHER INSPECTION THE PLASTIC HOLDING THE LATCH HAD BROKEN.

Mileage: 117,000

THE VEHICLE WAS STATIONARY, PARKED IN A GARAGE OVERNIGHT WHEN THE HEAD RESTRAINT PARTIALLY DEPLOYED. UPON TOUCHING THE HEADREST TO INVESTIGATE THE HEAD RESTRAINT FULLY DEPLOYED.

Mileage: 112,000

WHILE DRIVING, MY HEADREST SUDDENLY DEPLOYED AND GAVE MY HEAD A JOLT AND LEFT ME WITH NECK PAIN AND DISCOMFORT IN MY SHOULDER.

Mileage: 89,000

VEHICLE WAS STATIONARY IN MY DRIVEWAY, I WAS SITTING IN THE DRIVER SEAT. VEHICLE WAS RUNNING, BUT IN "PARK", DRIVER'S DOOR OPEN. MY HUSBAND REACHED IN FROM OUTSIDE TO HUG ME GOODBYE, AND THE DRIVER'S SIDE HEADREST POPPED OPEN. POWERFUL ENOUGH TO MOVE MY HEAD FORWARD, BUT NOT POWERFUL ENOUGH TO CAUSE PAIN OR INJURY. WE TRIED TO PUT IT BACK TOGETHER (NOT REALIZING THAT THERE WAS AN AIRBAG IN THERE), AND WERE UNSUCCESSFUL. I DROVE APPROXIMATELY 4 MILES TO WORK AFTERWARDS, ADJUSTING THE SEAT A BIT SO AS NOT TO IMPEDE MY POSTURE.

Mileage: 104,749

I WAS DRIVING APPROXIMATELY 25 MPH, & SLIGHTLY TAPPED ON THE BRAKE TO SLOW DOWN, AND MY HEADREST DEPLOYED & POPPED OUT AND HIT ME IN THE BACK OF THE HEAD WHILE I WAS DRIVING DOWN THE ROAD. IT STARTLED ME, BUT ALSO POPPED OUT HARD ENOUGH TO CAUSE A HEADACHE. *DT*JB

Mileage: 80,000

WITHIN ONE WEEK TIME FRAME, BOTH FRONT HEADRESTS SUDDENLY AND LOUDLY SNAPPED APART WITH A LOUD BANG AND PROPELLED FORWARD WITH GREAT FORCE. MY HUSBAND WAS IN THE DRIVERS SEAT WHEN IT HAPPENED ON THAT SIDE BUT LUCKILY DID NOT HAVE HIS HEAD RESTING ON IT. WE WERE MERGING ONTO THE INTERSTATE WHEN IT HAPPENED AND THE HORRIBLE NOISE MADE US SLAM ON THE BRAKES AND ALMOST COME TO A STOP. IT WAS A HUGE SHOCK AND VERY SCARY. SOUNDED LIKE A GUNSHOT GOING OFF. THE SECOND PASSENGER HEADREST EXPLODED OPEN TODAY WITH MY SONS HEAD RESTING IN IT. IT JERKED HIS HEAD FORWARD AND HIT HIM ON THE TEMPORAL SIDE OF HIS HEAD. COMPLAINTS OF A HEADACHE SO FAR. WE WERE PARKED WHEN THIS HAPPENED. *DT *DT *DT *TR CONSUMER STATED HER HUSBAND CALLED BOTH LOCAL DODGE DEALERSHIP THAT THEY HAD BOUGHT THE CAR FROM AND THEN ALSO CALLED CHRYSLER AFTER DODGE. THERE WAS NOTHING THAT COULD BE DONE. CONTACT DID NOT HAVE AN ACTIVE WARRANTY THROUGH THEM AND THERE WERE NO SPECIFIC RECALLS OUT ON THE HEADRESTS AT THIS TIME. THE TWO FRONT HEADRESTS WERE REPLACED WITH NON-DODGE BRAND GENERIC ONES. CONTACT KEPT THE ORIGINAL MALFUNCTIONING ONES JUST IN CASE THEY WOULD NEED TO BE LOOKED AT SOME POINT.*JB *DT*JB

Mileage: 120,000

MY DRIVERS SIDE HEADREST CAME APART AND HIT MY HUSBAND IN THE BACK OF THE HEAD. ALL HE DID WAS SIT IN THE SEAT, THERE WAS NO IMPACT OF ANY SORT AND THE VEHICLE WAS NOT IN MOTION.

Mileage: 75,000

I WENT TO MY NEIGHBORS HOUSE PUT MY VEHICLE IN PARK AND LEFT IT RUNNING, I GOT OUT WENT INSIDE FOR NOT EVEN 5 MINUTES, WHEN I OPENED THE DRIVER DOOR I NOTICED THE HEADREST SAFETY THING HAS DEPLOYED.

Mileage: 120,262

AS WE WERE GETTING IN THE TRUCK THE DRIVER SIDE AIRBAG ON THE HEAD REST EXPLODED. THANK GOD I WASN'T IN THE SEAT JUST YET WHEN IT WENT OFF.

Mileage: 135,715

AFTER ARRIVING HOME AND PLACING THE CAR IN PARK I WAS STRUCK IN THE BACK OF THE HEAD. THE ACTIVE HEADREST RESTRAINT FAILED CAUSING IT TO RELEASE. THE PLASTIC HOLDING TABS APPEAR TO BE BROKEN OFF.

Mileage: 64,000

2013 DODGE DURANGO SXT. CONSUMER WRITES IN REGARD TO DRIVER SIDE HEAD-REST OPENING WHILE DRIVING. *AS *JS

WHILE DRIVING AT NORMAL SPEEDS AND WITH NO COLLISION, FRONT PASSENGER ACTIVE HEAD RESTRAINT ON 2013 DODGE DURANGO CITADEL SPONTANEOUSLY DEPLOYED. LUCKILY, PASSENGER SEAT WAS NOT IN USE AT THE TIME. HEAD RESTRAINT CANNOT BE RESET, BECAUSE PLASTIC HOLDING BRACKET IS NOW BROKEN.

Mileage: 131,228

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS IN THE DRIVE POSITION AND WAITING FOR THE GARAGE DOOR TO OPEN, THE FRONT PASSENGER SIDE HEAD REST AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT. AFTERWARDS, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE PASSENGER SUSTAINED A HEAD AND NECK INJURY THAT REQUIRED MEDICAL ATTENTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (POSNER PARK CHRYSLER DODGE, 42650 HIGHWAY 27, DAVENPORT, FL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000.

Mileage: 117,000

THE VEHICLE WAS TRAVELING IN A STRAIGHT LINE ON SOUTHBOUND INTERSTATE 5, AND TRAVELING AT FREEWAY SPEEDS. THE FRONT PASSENGER SEAT HEAD REST UNEXPECTEDLY DEPLOYED- STRIKING THE PERSON SEATED IN THAT SEAT IN THE HEAD. THANKFULLY, IT WAS NOT THE DRIVER'S SIDE HEADREST AS THIS UNEXPECTED IMPACT TO THE HEAD MAY HAVE CAUSED A REACTION RESULTING IN LOSS OF CONTROL OF THE VEHICLE. WHEN CHECKING ONLINE, THERE APPEAR TO MULTIPLE OCCURRENCES OF THIS TYPE OF UNNECESSARY DEPLOYMENT OF THIS TYPE OF SAFETY DEVICE ON DODGE VEHICLES OF THIS ERA.

Mileage: 49,600

BACKING OUT OF GARAGE AND TH DRIVERS SIDE HEAD REST EJECTED. NO REAR IMPACT OR ANYTHING. IT HIT ME IN THE BACK OF THE HEAD AND SCARED ME TO DEATH. TOOK THE CAR BY THE DODGE DEALERSHIP AND THEY SAID IT WAS NOT UNDER WARRANTY AND THEY ZIP TIED IT TOGETHER.

Mileage: 75,000

HEADREST DEPLOYED WITHOUT IMPACT TO VEHICLE. HEADREST DAMAGED AS A RESULT. NOT ABLE TO RESET DUE TO DAMAGE CAUSED. IN NEED OF REPLACEMENT. VEHICLE WAS STATIONARY AND NOT RUNNING AT THE TIME OF DEPLOYMENT.

Mileage: 52,000

FRONT PASSENGER ACTIVE RESTRAINT HEADREST DEPLOYED WHILE DRIVING WITHOUT COLLISION OR OTHER KNOWN EVENT ON CITY STREET AT POSTED SPEED. MY TEENAGE SON SITTING IN SEAT WHILE RESTRAINED WAS STRUCK IN BACK OF THE HEAD WHEN HEADREST DEPLOYED FORWARD, BUT HE WAS NOT INJURED BY THIS EVENT. THE HEADREST CANNOT BE REPAIRED OR RESET, AND FIAT CHRYSLER AMERICA (DODGE) HAS DISCONTINUED THIS PART AND NO LONGER KEEPS IT IN STOCK FOR REPLACEMENT NOR DO THEY OFFER AN ALTERNATIVE PART TO MAKE THE SEAT/HEADREST SAFE AND SERVICEABLE.

Mileage: 55,000

I WAS DRIVING MY 2013 DODGE DURANGO CITADEL. WHILE DRIVING APPROXIMATELY 45 MPH THE PASSENGER SIDE HEADREST BECAME DISLODGED AND SPRUNG OPEN OUT OF NO WHERE. THANKFULLY, NO ONE WAS IN THE SEAT AS THEY COULD HAVE BEEN SEVERELY INJURED. AFTER CONTACTING THE DEALERSHIP IT APPEARS THE PLASTIC RETAINING PIN RECEIVER HAD BROKE. SMALL PIECES OF PLASTIC WERE INSIDE THE HEADREST AND IT IS UNABLE TO BE RESET. THE DEALERSHIP DOES NOT COVER THIS UNDER ANY WARRANTY AND IT WOULD BE ALMOST $800 TO REPAIR. I BELIEVE THIS HEADREST IS ALSO CONNECTED TO MY AIRBAG DEPLOYMENT SYSTEM. IT IS UNKNOWN IF ANY FURTHER ISSUES COULD HAPPEN FROM THIS.

Mileage: 2

VEHICLE WAS PARKED. MALE DRIVER EXITED VEHICLE AND LEANED BACK INTO DRIVER'S SEAT TO RETRIEVE BELONGINGS FROM BEHIND PASSENGERS SEAT. UPON DOING SO HE PLACED HIS HAND ON THE HEADREST OF THE DRIVER'S SEAT. IT WAS AT THIS TIME THAT THE ACTIVE HEAD RESTRAINT SYSTEM ACTIVATED ON THE DRIVER SEAT. UPON EXAMINATION BY MECHANIC IT WAS DETERMINED THAT PLASTIC HINGES HAD BROKEN IN THE HEADREST. VEHICLE PURCHASED NEW 8/2013, 150K MILES. REPLACEMENT HEADREST: $650 PLUS LABOR.

Mileage: 150,000

AS ME AND MY MOTHER WAS SITTING IN BURGER KING DRIVE THRU THE PASSENGER FRONT SEAT HEADREST SUDDENLY DISENGAGED AND HIT MY MOTHER IN BACK OF THE HEAD.

Mileage: 81,541

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ANTI-WHIPLASH CUSHION DETACHED FROM THE HEADREST ON THE FRONT PASSENGER SEAT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

Mileage: 69,000

THE PASSENGER SIDE SEAT ACTIVE HEAD REST DEPLOYED ON IT'S OWN WHILE DRIVING DOWN THE HIGHWAY. I TOOK A LOOK INSIDE TO RESET IT AND NOTICED THE PLASTIC HOUSING THAT HOLDS THE LOCKING ROD IN PLACE HAD BROKE AND THE LOCKING MECHANISM HADN'T OPENED, THUS ALLOWING THE HEADREST TO BE UNABLE TO BE RESET SINCE THE LOCKING ROD JUST GETS PULLED BACK OUT DO TO THE TENSION ON THE SPRINGS.

Mileage: 58,000

AS I WAS DRIVING I HEARD A POP AND DIDN'T KNOW WHAT IS WAS. AFTER LOOKING I SAW THAT IT WAS MY DRIVER SEAT HEADREST. IT HAD POPPED OPEN AND I THOUGHT I COULD JUST CLOSE IT BUT I COULDN'T. ABOUT A WEEK LATER THE PASSENGER SIDE DID THE SAME THING WITH NO ONE BEING IN THE SEAT. I THOUGHT THAT MAYBE THIS WAS A FLUKE HAPPENING, BUT I HAVE READ THAT THERE ARE QUITE A FEW CUSTOMERS OUT THERE THAT HAVE THE SAME PROBLEM. I WOULD LIKE TO KNOW MY OPTIONS.

Mileage: 60,000

WHILE DRIVING ON THE HIGHWAY I FELT MY HEAD JERK FORWARD AND HEARD A POP FROM MY HEADREST. AT THE TIME I WAS DRIVING STRAIGHT GOING ABOUT 68 MPH. WHEN I FELT THE IMPACT BEHIND MY HEAD MY INSTINCT WAS TO HIT MY BRAKE THINKING SOMEONE HAD HIT ME FROM BEHIND, BUT ONCE I LOOKED AROUND THERE WAS NO ONE CLOSE BEHIND OR TO THE SIDES OF ME. I PULLED OFF THE HIGHWAY AND LOOKED AT THE HEADREST AND NOTICED IT HAD POPPED OPEN. THIS ONLY OCCURRED ON THE DRIVER SEAT HEADREST. AGAIN, I WAS NOT INVOLVED IN ANY COLLISION AT OR AROUND THE TIME OF THE INCIDENT. I HAVE BEEN IN COLLISIONS YEARS PRIOR TO THIS, BUT NONE FROM BEHIND.

Mileage: 69,500

I DROPPED THE KEYS BETWEEN THE CAR SEAT AND THE CONSOLE. I MOVED THE SEAT TO THE FARTHEST POSITION THAT I WOULD GO BACK. I TURNED TO SIT ON THE OUTSIDE OF THE DOOR FRAME IN ORDER TO PUT MY LEFT HAND IN TO REACH THE KEYS. THERE WAS NOTHING MOVING BEFORE I MOVED MY HAND. AS SOON AS I TOUCHED THE KEYS THE SEAT CAME DOWN ON TO MY LEFT RING FINGER. I T JUST MOVED IN A DOWNWARD POSITION. I CALLED 911 BECAUSE I WAS UNABLE TO FREE MY HAND. THE WINSLOW POLICE DEPARTMENT RESPONDED AND ASSISTED WITH FREEING MY HAND. THE CAR WAS PARKED IN THE DRIVEWAY AND NOT MOVING AT THE TIME. I WENT TO THE PATIENT FIRST CARE CENTER AND THEY DID X-RAYS ON MY HAND.

Mileage: 54,000

VEHICLE WAS BACKED INTO A PARKING SPOT AT A RESTAURANT WITH NO POSSIBILITY OF A REAR END COLLISION WHEN THE ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE DEPLOYED. FORTUNATELY WE WERE PARKED, OTHERWISE IT COULD HAVE VERY EASILY CAUSED AN ACCIDENT. I HAVE NOTICED A NUMBER OF COMPLAINTS ABOUT THE ISSUE FROM OTHERS AS WELL. THE PLASTIC THAT HOLDS THE RETENTION ROD BROKE CAUSING THE RELEASE, SO THE WHOLE UNIT HAS TO BE REPLACED AT MY COST. YOU CAN SEE THE BROKEN PLASTIC IN THE PROVIDED PICTURE. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT DEPLOYED WHILE SOMEONE WAS DRIVING DOWN THE HIGHWAY. I HAVE BEEN IN CONTACT WITH THE LOCAL DEALERSHIP WHERE IT WAS PURCHASED 3 DAYS PRIOR TO THE INCIDENT.

Mileage: 108,000

WHILE DRIVING IN A PARKING LOT AT APROX 15 MPH DRIVERS SIDE HEAD REST EXPLODED SLAMMING INTO THE BACK OF MY HEAD CAUSING SOME PAIN . THIS STARTLED ME AND IF IN A DIFFERENT SCENERIO COULD HAVE CAUSED AN ACCIDENT. WHEN DEALER CONTACTED THEY STATED CLIPS COULD OF BROKEN, AND NOT COVERED BY THE WARRANTY.

Mileage: 89,000

MY WIFE AND I WERE DRIVING DOWN THE ROAD WHEN THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. WHEN IT DEPLOYED IT HIT HER IN THE BACK OF THE HEAD AND GAVE HER WHIPLASH. I RESEARCHED IT ONLINE AND IT APPEARS THAT THIS IS A COMMON PROBLEM WITH DODGE VEHICLES. I ATTEMPTED TO RESET THE SPRING LOADED ACTIVE HEADREST TO DISCOVER THAT THE REASON IT HAD DEPLOYED IS BECAUSE THE PLASTIC RETAINING PIN RECEIVER WAS BROKEN. I HAVE ATTEMPTED TO CONTACT DODGE (CASE#32447405) WITH NO RESOLVE. I FEEL LIKE THE HEADREST SHOULD CERTAINLY BE RECALLED. IF AN OLDER PERSON HAD BEEN HIT IN THE HEAD OR IF IT WERE ON THE DRIVERS SIDE OF THE VEHICLE IT MAY HAVE CAUSED SERIOUS INJURY, A CRASH, OR DEATH. I CAN EMAIL PHOTOS UPON YOUR REQUEST. YOUR PURSUIT OF THIS MATTER WOULD BE GREATLY APPRECIATED.

Mileage: 50,025

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 55 MPH, THE HEADREST DETACHED FROM THE DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH REAR COLLISION SENSORS THAT CAUSED THE FAILURE. AUTONATION CHRYSLER DODGE JEEP RAM & FIAT IN PHOENIX, ARIZONA CONFIRMED THAT THE REAR COLLISION SENSORS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 76,000.

Mileage: 76,000

THE ACTIVE HEADREST/HEAD RESTRAINT DEPLOYED WHILE DRIVING, HITTING MY WIFE IN THE BACK OF THE HEAD. SHE WAS TRAVELING APPROXIMATELY 30-35MPH. THIS CAUGHT HER OFF GUARD BUT FORTUNATELY DID NOT AFFECT HER DRIVING AND SHE MAINTAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN ACCIDENT. AFTER INSPECTING THE HEAD RESTRAINT I NOTICE THE PLASTIC THAT APPARENTLY HOLDS A METAL ROD BROKE ALLOWING THE HEAD RESTRAINT TO DEPLOY. IN RESEARCHING THE ACTIVE HEAD RESTRAINT ISSUES, I RAN ACROSS A RECALL FOR CHRYLSER BUT IT DID NOT PERTAIN TO MY MAKE AND MODEL AND IT WAS FOR POSSIBLE NON DEPLOYMENT DURING REAR END COLLISION. SAFETY RECALL N38 /NHTSA 13V-282 ACTIVE HEAD RESTRAINTS

Mileage: 49,000

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT WIRING HARNESS WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE REOCCURRED APPROXIMATELY 4,000 MILES LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

Mileage: 36,000

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,349.

Mileage: 36,349

1. OWNED CAR SINCE JAN 2013. LEATHER STARTED CRACKING IMMEDIATELY. TOOK INTO DEALERSHIP AND THEY SAID I HAD TO GET FIXED. WENT BACK TO SHOP FOR SOMETHING ELSE AND MENTIONED THE CRACKING AGAIN AND WAS TOLD I COULD HAVE GOTTEN FIXED BUT MY COVERAGE HAD EXPIRED. THE CRACKING IS REALLY BAD ON THE ARMREST IN CAR. HAVE BEEN OVER TO DEALERSHIP AND CALLED REGARDING THE RECALL I HAVE. IT IS ALWAYS ON BACKORDER AND SOMEONE WILL CALL WHEN IN. I HAVE NOT RECEIVED A CALL AND I SEE THIS IS A SERIOUS RECALL. IS THIS REALLY IMPORTANT TO THE DEALERSHIP THAT THESE RECALLS GETS REPAIRED. I WOULD LIKE TO GET THIS REPAIRED IMMEDIATELY AS WELL AS MY CRACKING LEATHER WHICH HAS BEEN OVERLOOKED.

SINCE DAY ONE OF OWNING THE DURANGO I HAVE HAD A BAD VIBRATION IN THE STEERING WHEEL, LARRY H MILLER DODGE IN AVONDALE TOLD ME I HAD BAD TIRES SO I REPLACED THE TIRES (@450 MILES) THEN THEY TOLD ME THAT I HAD BAD WHEELS SO I REPLACED THEM WITH NEW TIRES AND WHEELS. I STILL HAVE THE VIBRATION AND MY VEHICLE HAS BEEN IN THE DEALER OVER 7 TIMES NOW. TODAY LHMD SERVICE MANAGER EXPLAINED TO ME THAT THEY TOOK WHEELS OFF OF A NEW DURANGO ON THE LOT AND THE VIBRATION WAS WORSE, THEY WENT ON TO TELL ME THAT "ALL DURANGO'S HAVE THIS VIBRATION" . THE VIBRATION CAN BE FELT IN THE STEERING WHEEL AND COULD CAUSE LOSS OF CONTROL OF VEHICLE IF VIBRATION GETS WORSE (OR IF DEFECTIVE PART THAT IS CAUSING VIBRATION FAILS). I WOULD LIKE TO KNOW WHERE I SHOULD GO FROM HERE. *TR

Mileage: 250