2014 DODGE DURANGO Seat Belts Problems

The passenger side seatbelt retractor broke, will not release seat belt at all. I am aware that NHTSA did testing in this particular year and model, and some are covered and some are not included in the recall, to be determined by the last 8 digits of the vin #. I wish to dispute that my particular vehicle SHOULD be included in the recall. I can prove it is broken, a manufacturing defect. This is a MAJOR safety concern. I wish for an exception to the validity on the testing that was done on your end, which was found to only be an issue on certain “batches”. Apparently, this is a defect and should be repaired as soon as possible and I should not be charged. I can no longer drive this vehicle as long as I have a person in the passenger side. In case of an accident, because I was aware of this defective part in my Dodge Durango, I could personally be held responsible for anything that happens to my passenger and also for any repairs that happened as a result of the decision made by HHTSA, to pick and choose only particular “vin numbers”on the same make and year of the the 2014 Dodge Durrango. I ask for a reversal on this previously made decision. And to make dodge take care of the replacement of the part necessary and labor. It clearly IS a manufacturing defect, no matter what “batch” was decided as defective

Extended warranty was issued on driver and passenger front seat belt assembly due to crack in upper seat belt plastic guide, preventing proper retraction. I would like the report the same issue on 3rd row rear passenger seat belts as well.

Head rest deployed outside of “extended warranty “ its a safety hazard. This part should be total recalled. The rear passenger door latch gets stuck or pops open randomly. It will not close when this happens and it has come open upon locking and driving! Again dangerous where children sit. This is with child lock on or off the problem continues. The third complaint is the seat belts will not retract in the front seat but the dealership requires me to pay a fee to have it assessed. This is a “recalled”issue but it isn't for my vin These three things seem to all fall shortly after buying the vehicle within the last four yrs. Exact dates unknown.

What component or system failed or malfunctioned, and is it available for inspection upon request? 3rd for left and right seatbelts do not retract or lock. How was your safety or the safety of others put at risk? I have children and they ride in that row if the seatbelts do not retract or lock they will fail in a crash. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealership confirmed problem Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dodge dealership has inspected vehicle on 1/3/2025 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. Recently purchased vehicle and noticed 2nd time driving it. Front seat belts jave the same issue but are covered under an extended part warranty. This issue puts children's safety at risk and should also be covered however all we got from the dealer was an offer of a discount. This is a known issue with this year make and model that dodge is profiting off of because it is a safety issue. They should recall the vehicle for this since children could be at risk of ejection during a crash. As a nurse this really irritates me that they know about this and could add it to the extended part warranty and have refused to do so.

I have a 2014 Dodge Durango. The driver side seat belt will no longer retract. I took vehicle to the nearest dealership, and they said a repair would not be covered under warranty and quoted me at $375.00 for a $50 part and the rest being labor for about 1.5 hours of work. I asked about any warranty since it was a safety issue but they said it was not covered. I am really disappointed to hear that the seat belt retraction not working and therefore causing the seatbelt to no function properly is not a safety concern for dodge. I got home and started doing research and can see that there have been numerous complaints about this same issue: [XXX] and a related recall: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Dodge Durango. The contact stated that while attempting to use the driver’s side seat belt, the seat belt failed to retract or work as intended. The vehicle was taken to a dealer where it was diagnosed that the seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The 3rd row seat belt restraints failed. The left side was able to be fished back in but the right side was NOT able to be fished back in to get it to reset. I don’t want to use either until they are replaced. I did see there was a recall with this same issue with other models but not my VIN.

The driver's side seatbelt no longer retracts. The seatbelt lays loose across the driver's chest. There appears to be a break in a clip causing some pinching on the seatbelt keeping it from retracting. Searching the internet this appears to be a common issue with 2014/2015 Durangos.

Driver side seatbelt will not retract. This vehicle has not been in any accidents. Took to local shop and they stated that it would cost $750 to fix. If it is a law that I have to wear the seatbelt and if I do not wear it I get a ticket it should be manditory that if tthe vehicle has not been any accidents like mine has not then Dodge should be responsible for the maufunction of this part.

The contact owns a 2014 Dodge Durango. The contact stated that upon entering the rear of the vehicle, she became aware that rear passenger seat belts failed to retract. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the seat belt assemblies. The vehicle was not repaired. After investigating the failure, the contact related the failure to Warranty Recall X90. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

Mileage: 80,000

The seatbelt pulled out and won’t go back in.

Occupant Restraint Control (ORC) module failure. Existing Recall for other 2014 Dodge Durangos

Defect pertains to the front driver seatbelt assembly. The overmold of the seatbelt pillar loop has cracked causing part deformation that pinches the webbing. Webbing is able to be extracted from the seatbelt retractor assembly, but, to some extent has retraction issues. This was an issue on the front passenger seatbelt assembly several years ago, and was replaced by the dealership. It has now occurred on the driver side seatbelt assembly. I am concerned that this problem could lead to poor coupling of an occupant to the vehicle who is buckled in a position with this defect and unaware. If an occupant leans forward in their seat, a significant amount of webbing slack can be left in the system leading to a poor webbing path over the occupant torso, and/or poor coupling between the upper torso of the occupant and the belt / vehicle. This may also change the dynamics between the webbing and crash locking tongue and lead to unexpected performance characteristics.

Unknown All outboard seatbelts are not retracting. When inspected further there are cracks in the plastic holding the seat belt up and they retract fine behind that. All 4 seat belts will need replaced to work properly.

Passenger side 3rd row seat belt does not retract. Both outboard seats in middle row must be manually retracted and drivers seat belt is becoming sluggish to retract and needs to be manually retracted at times

The driver’s seatbelt will not retract. Should I get into an accident or need to slam on my brakes, by seatbelt will not lock in place as it should. Due to this malfunction. This is a serious safety issue! Seatbelts are suppose to save lives, but how can it, if it’s not working properly?!?!? I contacted Chrysler/Dodge regarding this, they told me there was no recall. Which is shocking, since there have been other complaints regarding the same issue. I was told to have it diagnosed by a car dealership then it would be fixed. Not sure if I would be reimbursed for the cost of repairs or how that’s suppose to work. But are they also going to pay for my lost day of work wages, to take it into the repair shop?! Then to take it back for the repairs? I highly doubt that. I believe something this concerning should’ve already been deemed a safety recall.

My front passenger seat belt no longer functions properly. It doesn't retract, which means that it doesn't provide adequate protection to passengers in the front seat. I have not taken this to the Dealer for inspection, however I have tried to fix this and am unable to get it to work properly.

SEAT BELTS DO NOT RETRACT WITHOUT HELP

Passenger side seat belt fails to retract preventing proper utilization of the seat belt, limiting the effectiveness of the restraint device.

The third row seat belts no longer retract and have the same issue that my front driver and passenger seat belts had. Those were both fixed under an extended warranty, but the rear belts which appear to have the same mechanism and same fault (crack in the plastic) were not included.

The front passenger and third row passenger seat belts are locked and unusable. I can't have anyone sit in the front seat as it is locked at a position that it will not click in and will just dangle. The third row passenger seat belt also will not retract or come out.

Driver side third row seat belt will not retract. It came out and stayed out all of the way. It is unusable . I've tried everything to get it to go back in.

The second and third row seat belts have cracks like the recall to the front driver and passenger side seat belts. Dealer said current recall does not include the other rows and it is dangerous for both children, car seats and adults when riding as passengers. Cost just for the third row is quoted at $1,300. I have 2 daughters that I do not feel Safe in the car in the event of an accident.

Drivers seat belt won't retract

AS I WAS GETTING IN MY CAR I NOTICE THE PASSENGER SIDE HEADREST WAS APART/DEPLOYED WITHOUT ANY ACCINDENT. ALSO HAVING ISSUES WITH THE PASSENGER SEAT BELT NOT RETRACTING.

Rear seat belt guides plastic is cracked preventing seat belt from retracting

A passenger seated in the third row drivers side seat extended the seatbelt to fasten. Once we were in transit, the passenger leaned forward, causing the belt to extend. When they leaned back into seat, the belt did not retract. Upon trying to get the retraction to engage, the seatbelt became fully extended and would not retract, putting passenger safety at risk. We were able to stop the vehicle without further incident to address. Upon inspection, it appears that part of the mechanism behind the interior panel is broken. We were able to move the passenger to the other rear seat position since the vehicle was one seat short of being at passenger capacity. We will have the belt evaluated by the dealership upon returning from our travels. This is the first instance of the issue in this vehicle, however based on consumer feedback research, this seems to be a common issue in this year/make/model of vehicle.

We had problems with the driver seat belt we had dealership look at it and there were no recalls. We had it replaced . NOW the passenger seatbelt will not retract - there should be recalls for my vehicle as I have seen where other Dodge Durango’s had recalls for the same issue. I cannot transport anyone in my passenger seat until it is fixed. Highly disappointed - we have a Dodge Durango - Chrysler Van and Dodge Ram - we give our business to these brands and the seatbelts are not under recall when they are failing to restrain people. This should be covered under recall!

THIS SPECIFIC MODEL I'M CURRENTLY LEASING IS A LIMITED MODEL. I'VE HAD IT FOR MAYBE 3 YEARS. ACCORDING TO THE MANUAL, WERE ONLY TO USE E85 FUEL SO THAT IT COULD RUN SMOOTHLY. UNFORTUNATELY, NOT MANY GAS STATIONS WHERE I LIVE CARRY THAT SPECIFIC GAS TYPE AND NOT MANY GAS STATIONS IN FLORIDA AND OTHER STATES ALONE, PROVIDE E85 FUEL WE ARE GIVEN NO CHOICE BUT TO USE THE ALTERNATIVE GAS. IT'S BECOMING A NUISANCE WHEN WE WANT TO TRAVEL. WHEN THE CHECK ENGINE LIGHT FIRST APPEARED THE GAS GAUGE ALSO STOPPED FUNCTIONING. THE TRUCK ISN'T ABLE TO REACH A FULL TANK. SOMETHING IS PREVENTING IT. THIS IS BECOMING AN INCONVENIENCE FOR ME AND MY FAMILY TO HAVE TO SEARCH AND GO TO JUST 2 GAS STATIONS MILES APART FROM EACH OTHER TO BE ABLE TO PUT GAS IN! MAJORITY OF THE TIMES THE GAS STATIONS THAT DO OFFER THIS TYPE OF GAS ARE DOWN DUE TO MAINTENANCE. SINCE I'VE BEEN PUTTTING IN THE ALTERNATIVE FUEL WHICH IS THE 87, THE TRUCK ISN'T FUNCTIONING PROPERLY AND NOW I'M STARTING TO HAVE ALL SORTS OF PROBLEM WITH MY TRUCK. IT'S A HEADACHE. I REALLY LOVE MY TRUCK AND DON'T WANT TO GET RID OF IT. I HAD A MECHANIC CHECK IT OUT AND WAS TOLD THAT MY MY FUEL INJECTOR AND FUEL SENSOR NEED TO BE REPLACED. THE COSTS ARE EXPENSIVE AND I DON'T THINK IT'S FAIR.

Mileage: 75,000

THE FRONT PASSENGER SIDE SEATBELT WON'T RETRACT.

Mileage: 68,000

DRIVERS SIDE SEATBELT WILL NOT RETRACT

Mileage: 130,000

FRONT SEAT BELT RETRACTORS HAVE LOCKED MAKING THEM UNUSABLE. I AM THE ONLY OWNER, NO ACCIDENTS AND 81000 MILES. DEALER SAYS NOT COVERED UNDER WARRANTY AND COST TO REPAIR IS OVER $600 EACH. THIS IS A NOTED ISSUE ON THE SAME YEAR JEEP TOO. THIS SHOULD BE A RECALL ITEM. MY CAR IS CHILD FREE ALSO. THIS IS UNSAFE AND SHOULD NOT BE OCCURRING,

Mileage: 80,000

SEAT BELTS WONT RETRACT, FORWARD COLLISION SYSTEM WORKS ONLY HALF THE TOME OR LESS.

Mileage: 95,000

SEATBELT FOR DRIVER NO LONGER RETRACTS OR LOCKS WHEN BRAKE IS APPLIED. DOESN'T RETRACT BACK WHEN VEHICLE IS OFF AND SEATBELT IS REMOVED JUST FLOPS. BACK LIFT GATE OPENS AND THEN CLOSES AND SUSPENDS HALFWAY WILL HIT YOUR HEAD IF YOU'RE STANDING UNDER IT. INTERIOR OVERHEAD LIGHTS DO NOT TURN OFF WHILE VEHICLE IS IN MOTION AND RUNNING. DON'T TURN OFF FOR ABOUT 5-10 MINUTES AFTER VEHICLE TURNED OFF AND IS LOCKED.

Mileage: 60,000

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT RETRACTOR MALFUNCTIONED AND THE SEAT BELT FAILED TO RETRACT AND SECURE THE DRIVER. THE VEHICLE WAS TAKEN TO HOLZHAUER MOTORS LOCATED AT 1200 S. 2ND ST, CHEROKEE, IA 51012-2139, AND DIAGNOSED THAT THE RETRACTOR ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000

I WAS DRIVING DOWN THE STREET AND 1 VEHICLE IN FRONT OF ME ABOUT 3 TO 4 CAR LENGTHS. THE WOMAN WAS GOING SAME SPEED, I LOOKED TO MY RIGHT TO ASSURE A DOG WAS NOT GOING TO RUN INTO THE STRRET, 2 SECONDS, AN LOOKED BACK AT ROAD AND PERSON IN FRONT HAD STOPPED, WITH NO TURN SIGNAL ON AND NO ONCOMING TRAFFIC. I FIRMLY APPLIED BRAKES AND TRIED TO VEER AROUND THE CAR BUT THERE WAS NOT SUFFICIENT SPACE AND HIT THE BACK OF CAR SO HARD IT TOSSED AROUND ITEMS IN THE CAR BREAKING FRONT WINDSHIELD, KNOCKING OFF MY GLASSES. THE FORCE WAS SO HARD IT THRUST MY BODY HARD ONTO STEERING WHEEL AND LEG INTO DASH. THE AIRBAGS DID NOT DEPLOY FOR DRIVER OR PASSENGER. THE SEAT BELT DID NOT HOLD MY BODY TO THE SEAT. I HAVE A VERY SERIOUS CONTUSION ON LEFT LEG WHERE PUTTING WEIGHT ON THE LEG IS TERRIBLE PAIN. I HAVE A FRACTURED STURNUM(CHESTBONE) MAKING BREATHING, WALKING, GETTING UP OR DOWN, REACHING FOR SOMETHING EXTREMELY DIFFICULT AND EXTREMELY PAINFUL. YOUR SITE BY VIN NUMBER STATES THERE WAS A RECALL ON AIRBAGS, I NEVER RECEIVED ANY NOTICE OF A RECALL ON AIRBAGS OR SEATBELT. I PHONED LOCAL DEALERSHIP FOR HISTORY AND THEY REPORTED THERE HAS NEVER BEEN A RECALL ON THIS MAKE AND MODEL. I TALKED WITH INSURACE AGENT AND AN ATTORNEY AND THEY HAD NO INFORMATION OF RECALLS ON THIS VEHICLE. NOW I DONT KNOW WHAT TO BELIEVE, BUT I DO KNOW SOMETHING IS WRONG AS EITHER THE AIRBAG OR SEAT BELT SHOULD HAVE PREVENTED ME FROM BEING THRUST FORWARD SO HARD TO FRACTURE MY STERNUM AND CAUSE SERIOUS INJURY TO LEFT KNEE. I WOULD LIKE AN INVESTIGATION AS TO WHY THE AIRBAG AND SEATBELT DID NOT WORK PROPERLY. I DONT BELIEVE THIS VEHICLE IS SAFE. PLEASE CONDUCT THE INVESTIGATION.

Mileage: 72,000

THE SEAT BELT COMPONENT CRACKS CAUSING IT TO PUSH ON THE SEAT BELT AND THEREFORE, NOT ALLOWING THE SEAT BELT TO RETRACT. THIS HAPPENED ALMOST A YEAR AGO, WE HAVEN'T BEEN USING THE SEAT. WE JUST FINALLY HAD IT LOOKED AT AND WE'RE TOLD THAT BOTH OF THEM IN THE 3RD ROW ARE CRACKED BUT THE DRIVER SIDE IS CURRENTLY STILL WORKING. I HAVE PHOTOS BUT I CAN'T UPLOAD IT ON THIS FORM. THE PICTURE WITH THE CRACK ON THE SIDE IS THE ONE NOT WORKING. THE ONE WITH THE CRACK IN THE MIDDLE STILL WORKS. *TR

Mileage: 56,900

RS I AM TOLD IT WILL COST $954 ($300 LABOR - $654 IN PARTS) TO FIX BOTH SEATBELTS WHEN I FEEL THIS IS A SAFETY ISSUE AND SHOULD BE UNDER SOME SORT OF WARRANTY/RECALL

Mileage: 70,400

WHEN I PURCHASED CAR 12/3/19 REAR PASSENGER SIDE SEAT BELT DID NOT RETRACT SO CHILD COULDN'T OCCUPY SEAT, THIS WAS FIXED IMMEDIATELY. THEN 8 MONTHS LATER THE RIGHT SIDE PASSENGER SEAT BELT BROKE AND WOULDN'T RETRACT AND NOW FRONT DRIVERS SEAT WON'T RETRACT AND THE DODGE DEALERSHIP SAYS THAT IT WOULD COST $600 TO FIX AND I SAID NO ITS A SAFETY ISSUE AND SHOULD BE COVERED AND VEHICLE WAS AT 92000 MILES ?? SO AS OF NOW IT IS STILL NOT REPAIRED AND I CONTACTED DODGE CORPORATE OFFICE AND THEY STILL WON'T REPAIR RIDICULOUS I TOLD THEM LAST DODGE I WILL PURCHASE , THIS IS MY 4TH DODGE SADLY PROBABLY MY LAST

UPON PARKING AND REMOVING THE SEATBELT, I NOTICED IT WOULD NOT RETRACT. UPON FURTHER VISUAL INSPECTION, THERE IS A CRACK ON BOTH SIDES OF THE PART THAT HOLDS THE STRAP. DEALERSHIP STATES THIS IS NOT COVERED UNDER WARRANTY. HOWEVER, THIS SEEMS LIKE A HUGE SAFETY CONCERN IF THE PART IS FAULTY AND THERE HAD BEEN AN ACCIDENT. PLEASE SEE PICTURE.

Mileage: 70,000

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE SEAT BELTS WOULD NOT PROPERLY RETRACT. THE CONTACT INDICATED THAT THE FAILURE WAS DUE TO THE B PILLAR PLASTIC BELT HOLDER/POST HAD CRACKING. THE FAILURE WAS PRESENT ON BOTH THE DRIVER AND PASSENGER SIDE SEATS ON THE FRONT AND 3RD ROW. THE CAUSE OF THE CRACK WAS NOT DETERMINED. THE LOCAL DEALER CHAPMAN DODGE/CHRYSLER(3800 N. 89TH ST. SCOTTSDALE AZ) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000. *BF *TP

Mileage: 70,000

AIRBAG LIGHT AND SERVICE AIRBAG SYSTEM WARNING CONSTANTLY ON. AIRBAG SYSTEM DEACTIVATED. VERY DSNGEROUS IF COLLISON WERE TO HSPORN. TOLD MY VIN IS NOT INCLUDED IN RECALL P67, WHICH IS THE ISSUE I AM HAVING. THIS SEEMS TO BE A COMMON PROBLEM WITH MULTIPLE REPORTS OF NOT BEING INCLUDED IN THE RECALL YET EXPERIENCING THE SAME SAFETY ISSUE THAT IS COVERED UNDER RECALL P67.

Mileage: 99,000

THE SHOULDER GUIDE THAT GUIDES THE SEATBELT ON ITS TRACK FOUND CRACKED ON THE DRIVER SIDE, AND STARTING TO CRACK ON THE PASSENGER SIDE WHILE THE VEHICLE WAS STATIONARY. NOTICED WHEN THE SEATBELT WOULD NOT RETRACT ALL THE WAY PROPERLY. FOUND UPON INVESTIGATION OF THE SEATBELT SYSTEM.

Mileage: 80,000

I HAVE 2 ACTIVE RECALLS ON THIS VEHICLE, THEY ARE T59, BRAKE BOOSTER WATER SHIELD MAY HAVE BEEN INCORRECTLY INSTALLED, AND P67, OCCUPANT RESTRAINT CONTROL (ORC) MODULE MAY DEVELOP AN INTERNAL FAULT. I HAVE 1 ACTIVE CAMPAIGN ON THIS VEHICLE, IT IS U06, AUTOPARK FUNCTIONALITY. I JUST PURCHASED THIS VEHICLE ON JUNE 23RD, 2018 AT PERFORMANCE DODGE LA VISTA, NEBRASKA. I WAS INFORMED BY THE PERFORMANCE DODGE LA VISTA, NEBRASKA SERVICE DEPARTMENT THAT THE RECALLS WERE PERFORMED, AND NOT REPORTED, DUE TO LACK OF PERSONNEL IN THE RECALLS REPORTING DEPARTMENT. MEANWHILE, I DRIVE A NEW/USED VEHICLE, WONDERING IF THE DEALERSHIP ACTUALLY ADDRESSED THE OPEN RECALLS, AND CAMPAIGN ON MY VEHICLE, WITH MY SAFETY AT RISK. THIS IS HIGHLY UNACCEPTABLE, IT IS NOW SEPTEMBER 16TH, 2018, AND THE RECALLS, AND CAMPAIGN ARE STILL OUTSTANDING ON MY VEHICLE. I AM LOOKING TO YOU FOR ASSISTANCE IN THIS MATTER. I AM ALSO WORRIED IF THE WORK WAS NOT ACTUALLY COMPLETED, AND JUST REPORTED AS COMPLETE BY THE DEALERSHIP, THE THOUGHT OF THIS IS FRIGHTENING, AGAIN, SINCE MY SAFETY, AND THAT OF MY FAMILY, IS AT RISK WHEN OPERATING THIS VEHICLE. THANK YOU FOR LISTENING, AND I HOPE TO HEAR FROM YOU REGARDING A RESOLUTION TO THIS MATTER SOON. GOOD DAY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 103,900

DRIVER SIDE SEAT BELT WILL NOT UNLATCH/LOCK. HAVE TO SIT IN MY CAR FOR 5 MINS. AT TIMES BEFORE IT WILL UNLOCK. AFRAID IF I WAS IN A ACCIDENT I WOULD NOT BE ABLE TO GET OUT OF THE CAR.

Mileage: 45,000

THE PASSENGER SIDE SEAT BELT STOPPED WORKING. IT WILL NOT RETRACT OR ALLOW THE SEATBELT TO BE PULLED OUT. OUT OF NOWHERE, IT JUST STOPPED WORKING.

Mileage: 74,356

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE A LOCAL DEALER BOB BAKER CHRYSLER JEEP DODGE RAM (5555 CAR COUNTRY DR., CARLSBAD, CA 92008) WHERE IT WAS ADVISED THAT THE OCR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V643000 (SEAT BELTS, AIR BAGS) AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE VIN WAS NOT AVAILABLE.

Mileage: 50,000

THE SEAT BELT WILL NOT RETRACT NOR LOCK UP (TENSION) WHEN STOPPING SUDDENLY. I HAVE TAKEN IT IN TO THE DEALERSHIP FOR THIS ISSUE ONCE ALREADY. THEY TOLD MY HUSBAND IT WAS DUE TO ME YANKING ON THE SEATBELT. WHICH IS SOMETHING I DO NOT DO. I CANNOT EVEN FEED IT BACK INTO THE SLOT. I DISCOVERED THE SEATBELT WOULD NOT LOCK UP WHILE EXITING A PARKING LOT. A VEHICLE TURNED IN FRONT OF ME AND I HAD TO SLAM ON MY BRAKES. I BELIEVE I WAS ONLY GOING ABOUT 20 -25 MILES PER HOUR. I WAS BARELY ABLE TO STOP MYSELF FROM HITTING THE STEERING WHEEL. THE SEAT BELT NEVER LOCKED. THIS IS A 2014, WITH A LITTLE OVER 49,000 MILES. THE SEATBELT SHOULD NOT BE HAVING ISSUES LIKE THIS. NOW IT IS GOING TO COST ME A GOOD DEAL OF MONEY TO FIX. BEING THAT THIS IS A SAFETY FEATURE, I FEEL IT SHOULD BE COVERED FROM THE MANUFACTURER.

Mileage: 49,000

DRIVER SEATBELT RETRACTOR BROKEN. CAR WAS STATIONED OUTSIDE OF HOUSEHOLD.

Mileage: 24,000

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE CONTACT CALLED JIM COGDILL DODGE AT 856-690-1611 AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL, BUT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V643000 (SEAT BELTS, AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

THE AIRBAG LIGHT WILL FREQUENTLY ILLUMINATE AND DISABLE SEAT BELT TENSIONERS AND AIRBAG FUNCTION. SAME THING THAT IS UNDER RECALL WITH OTHER DURANGO VEHICLES (RECALL P67). DODGE CLAIMS MY SPECIFIC VEHICLE IS UNAFFECTED AND NOT UNDER RECALL BUT I FIND IT HARD TO BELIEVE SINCE THE EXACT SAME ISSUE IS OCCURRING. ANY GRAND CHEROKEE MODEL MADE THE SAME DAY AS MY VEHICLE, OR THE EXACT SAME DURANGO IF MANUFACTORED TWO MONTHS LATER, IS COVERED UNDER THE RECALL, BUT THEY CLAIM MY DURANGO IS NOT. THE GRAND CHEROKEE USING THE IDENTICAL MODULE IN THEIR VEHICLE. PART TO BE FAULTY HAS BEEN FOUND TO BE THE ORC MODULE (OCCUPANT RESTRAINT CONTROL) BY A LOCAL SHOP, SAME PROBLEM AS SIMILAR RECALLS YET THEY CLAIM MINE IS NOT A PART OF. WITH CURRENT SITUATION, DRIVING THE VEHICLE SAFELY IS NON EXISTENT UNTIL REPAIRED. AIRBAG AND SEATBELT MALFUNCTION WOULD LEAD TO SERIOUS INJURY IF AN ACCIDENT WERE TO OCCUR.

Mileage: 44,000

ON 3/6/17 THE PASSENGER SIDE FRONT SEAT ACTIVE HEAD REST DEPLOYED WITHOUT CAUSE OR CRASH. WHEN DRIVING IN NORMAL CONDITIONS THE PASSENGER SIDE HEAD REST TETHERED TO THE SEAT SUDDENLY AND UNEXPECTEDLY DEPLOYED CAUSING DAMAGE TO THE HEAD REST. ATTEMPTS TO REPAIR THIS AND OR FIND THE CAUSE AT THE DODGE AUTONATION DEALER LOCATED AT 21027 I-45 NORTH, SPRING, TX 77388 (877-791-6569) WHERE THE VEHICLE WAS PURCHASED MET WITH A DECLINED REPAIR DUE TO THE DAMAGE WAS LISTED AS "TRIM". AT THE TIME THE AHR DEPLOYED A PASSENGER WAS IN THE SEAT AT THE TIME BUT WAS NOT INJURED DUE TO THE "TETHERS" HELD THE FRONT FACE OF THE HEAD REST FROM PROJECTING OUTWARD/FORWARD. I WAS NOTIFIED BY THE SERVICE DIRECTOR AT THE DODGE DEALER FRANKIE FREEZE THIS HAS HAPPENED BEFORE AND HE HAS PERSONALLY SEEN THIS TYPE OF DEPLOYMENT WITHOUT CAUSE. IN THE SERVICE MANUAL IN THE EVENT THE AHR DEPLOYS THERE IS A "RESET" PROCESS. DUE TO THE HIGH VELOCITY OF THE HEAD REST DEPLOYMENT THE UNIT ITSELF WAS DAMAGED TO INCLUDE THE HEAD REST COVER AND WAS NOT ABLE TO BE "RESET". NO VISIBLE DAMAGE IS APPARENT TO THE VEHICLE ITSELF (CRASH), AND NO VISIBLE CODES OR WARNING LIGHT (I.E. AIRBAG LIGHT) ARE DISPLAYED. AT THIS TIME I HAVE DISPUTED THE CLAIM BY DODGE THAT THIS IS A "TRIM" ISSUE AND THE SERVICE DEPARTMENT CAN NOT DETERMINE WHY THE HEAD REST DEPLOYED AND REFERRED THE ISSUE AND DEPLOYMENT TO A INVESTIGATOR. I SUSPECT BUT HAVE NO EVIDENCE OF THE DEPLOYMENT OF THE HEAD REST WAS CAUSED BY THE RIGHT REAR REAR PASSENGER OPENING THE FACTORY INSTALLED VIDEO SYSTEM INSTALLED IN THE FRONT PASSENGER SEAT (REAR ENTERTAINMENT SYSTEM). IT IS POSSIBLE THE BACK OF THE FLIP OPEN MONITOR PLASTIC SHROUD STRUCK THE BACK OF THE HEAD REST WHEN OPENED CAUSING IT TO DEPLOY. THE VEHICLE WAS IN OPERATION IN NORMAL TRAFFIC CONDITIONS AT NIGHT WITH LITTLE TO NO LIGHTING IN THE VEHICLE. A DISTINCT AND LOUD POP WAS HEARD FROM THE SEAT.

Mileage: 50,500

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.