2014 DODGE DURANGO Seats Problems

Active Head Rest Inadvertent Deployment

While stopped at a stop sign, the passenger headrest airbag deployed.

The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming from the front driver’s side headrest, and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.

Mileage: 168,122

Driver side front headrest exploded/deployed while the car was parked. The plastic latch inside the headrest is broken so resetting it is impossible. This is concerning and highly dangerous! Upon researching this, it’s a known issue for Dodge models and yet isn’t a recall? My car was parked when this happened.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 MPH, the front passenger’s side headrest erroneously deployed. During the failure, there was a loud explosion distracting the contact and the headrest unit struck the rear of the passenger’s head, causing a headache. No medical treatment was required. The vehicle was taken to the local dealer, and it was determined that the headrest unit needed to be replaced. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an extend warranty coverage related to the failure. The failure mileage was 169,000.

Mileage: 169,000

The contact owns a 2014 Dodge Durango. The contact stated that while adjusting the front passenger’s side headrest, the active head restraint (AHR) unexpectedly deployed. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,500.

Mileage: 72,500

Driving 2014 Dodge Durango when the active headrest restraint on the passenger seat activated. No accident or impact to the vehicle during incident. Resulted in passenger receiving a solid "punch" to the back of the head and neck resulting in headaches for a week. If this had happened on the driver's seat (and it still could !), I can imagine an accident is possible due to the utter surprise of the noise and being punched in the head while driving. At the time of the incident, we had no idea what had happened but have since learned that our experience is not unprecedented and there are numerous similar reports of "exploding" Dodge/Jeep headrests on NHTSA. Wanting to report incident to NHTSA before taking to dealer for repair (hopefully). No warnings of impending AHR activation and no indication of activation in UConnect after the incident. There is an active NHTSA investigation PE 19014 on this exact component failure.

Active headrest restraint deployed without warning or cause

The passenger-side headrest AHR randomly failed and deployed the headrest (while driving at low speeds on local roads). Pictures have been taken and the headrest is left in place as-is for the dealership to inspect during service hours. The defective plastic retention bracket assembly suddenly broke and released the headrest, and can not be reset. There are no warnings for this now widely known manufacturer defect, yet Dodge has no reasonably effective resolution. Had the seat been occupied at that moment the active head-restraint failed, it would have caused serious head injuries to my family or myself. Had it been the driver-side headrest that malfunctioned at that moment, that could have injured me while driving and created a serious traffic accident. A limited extended warranty to repair a faulty component after an incident on a known cost-cutting defect that randomly injures occupants (at least 71 injuries have been caused by this known defect) with great potential to lead to fatal traffic accidents is unacceptable.

Active Head Restraint failure in passenger side headrest. It is available to be inspected. This is a known issue for the 2014 Dodge Durango from 2011 to 2018 among other Dodge/Jeep vehicles.

Passenger seat, headrest exploded part of cars, active restraint system, hitting my son in the head

While vehicle was being driven, passenger headrest spontaneously deployed/exploded, hitting passenger in the head with strong force, causing significant head, neck and shoulder pain.

The component that failed was the passengers headrest. It automatically deployed while driving with no collision or hit. I was able to stop and park right away because it hit my daughter on the head. I just wanted to make sure she was good. This happened today 07/16/2024 so will call my dealer tomorrow to see if they can do something about it and hopefully they can fix it. For now, I thank God my daughter is good. I did no report with insurance, or police. I had no warning before it happened.

The passenger headrest opened up during normal driving and hit the passenger in the head, hard. Upon inspection the brackets that hold some sort of spring-loaded mechanism appear to have cracked/broken to allow the head rest to open up.

Passenger side active headrest deployed without accident while sitting in driveway no one in or around vehicle and also not running.

I was driving along thankfully at a low rate of speed when suddenly my passenger seat head rest popped really loud and sprang open. Scared the Crap out of me, and caused me to swerve really hard and almost out of my lane. Thank God no one was sitting in the passenger seat at the time!!

The passenger side head rest deployed for no reason. Has not been in any accidents. Shop states it would cost me $850 to get fixed. I believe this is a defect of the part since I was just going down the road when this happened. As I said before I have not been in any accidents. Please send me a replacement for this vehicle or put out a recall on this. I have seen that there is multiple people having this issue.

The passenger side active head restraint headrest deployed while driving. Upon activation, it struck the passenger in the head causing dizziness and pain. According to a few online forums, this has been an issue for some time. No one has inspected my vehicle so far but me. The headrest is unable to be reset. There was no warning and no lights or messages indicating the failure.

Was driving and noticed my headrest was actually touching my head, it had deployed like it should when you hit an accident. Nothing was hit.

While driving down the interstate, the passenger headrest deployed and hit my husband in the back of the head, jarring him and hurting his neck. This is the second time this has happened, the first time was on the driver’s side and dodge repaired the issue. The plastic clips holding the metal latching mechanism snapped and the headrest deployed. I called the dealership and was told there were no recalls. There were no warning lights or signs that this was going to happen. At this time I have not turned it into insurance or filed a police report because it was a faulty piece of equipment within the car. If this would have happened on the driver side, it could have caused a wreck or knocked the driver unconscious. Even in the passenger seat, this causes serious injury concerns to the neck and head.

Upon arriving home, I parked the car in the garage. As I was collecting my belongings to exit the car, the driver's headrest "exploded" sharply striking me in the back of the head. While I was uninjured - beyond the resulting headache - this appears to be a defect with the vehicle. On inspection, it appears the plastic retaining bar failed causing the headrest to separate.

Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn’t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.

Rackin pinion, Lumbar drivers seat stopped working, 120v outlet came out, jerking at pulling off, all dash components do things when ever. Electrical issues within radio and dash.

Headrest deployed under normal driving conditions

The passenger head rest popped/exploded and juts forward and will not close back. I was advised that it is an airbag recall issue. However after checking my vin nothing is shown listed here. On a google search it says there is a ten year unlimited mile recall.

Jan 24 , 2023. Drivers Active Headrest was deployed. No incidents/accidents and must be replaced looks like the plastic retaining hooks malfunctioned. must be replaced. UNKNOWN exactly what happened. Hea

We were driving down the interstate, and the active head restraint deployed for no reason. I was in the passenger seat. It hit me hard in the back of the head. I didn’t know what had happened. It felt like we had been hit by a car. I can’t imagine this happening if you were in the drivers seat! This is so dangerous! I am having head/neck issues now! I have an appointment with Dodge to inspect my headrest this week. I have been scared to drive my car. I’m worried the drivers side will do the same! I had no idea this could even happen until I researched afterwards. I saw that others have had this happen to them too.Dodge needs to recall these headrests!

While traveling east upon Illinois Route 62 at an estimated speed of 50 mph without warning the driver’s side active head rest (AHR) activated and deployed striking the driver in the back of the head causing a minor headache. At this time, the active head rest is available for examination and the local Dodge Dealer will be notified for assistance with the repair. Since the incident just occurred, the active head rest has not yet been inspected. Prior to the active head rest being deployed there was no warning lights or messages. Fortunately, there was no reported traffic accidents or other injuries reported.

The passenger headrest exploded/ ruptured when the car was turned on. The headrest is unusable, during detonation of the failed part it can and will startle the person in the seat and or cause damage to them. We will be taking it to the dealership for further evaluation.

The contact owns a 2014 Dodge Durango. The contact stated that when she entered the vehicle, she noticed that the front passenger's side headrest and the front driver's side headrest had deployed. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 69,000.

Mileage: 69,000

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the driver's side front headrest detached, striking him in the back of his neck. The contact suffered a headache and a sore neck; however, no medical attention was received. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 197,000.

Mileage: 197,000

headrest activated while the vehicle is parked in my garage.

I was at a stop sign driving home from work. As I stopped at the stop sign, the front passenger side seat, headrest exploded from the backing portion of it. It sounded like a gun shot. Now I am afraid the Driver's side will eventually do the same. I am calling the Dodge Dealership that I have my vehicle service tomorrow morning.

Passenger side Head rest deployed for no reason No safety issues. Have not ‘contacted dealer. No inspections conducted. No warnings

The front passenger active headrest restraint deployed randomly, without cause. It appears the hinges inside that hold it closed developed cracks and failed, allowing it to deploy. Yes, it is available for inspection upon request. It smacked the passenger in the back of the head fairly hard and caused a distraction for everyone in the car as it was sudden and loud. The vehicle has not been taken in for service, I will replace the part on my own. No one has inspected the headrest. There were no warnings of any sort before this happened.

Without warning, the Driver-seat active head restraint (AHR Head Rest) deployed WHILE DRIVING ON THE HIGHWAY nearly resulting in an accident. There were no sudden stops, sudden movements of the vehicle, nor were there any bumps or pot-holes; I was simply driving down the highway. It's like a punch to the back of the head, while driving, creating an extremely unsafe situation, especially in heavy traffic. Vehicle has not yet been inspected.

The headrest restraint system popped the headrest into the back of the passengers head while driving under normal conditions.

Active headrest system popped without accident

Active headrest restraint deployed unexpectedly. Wife was driving down the highway and got onto the rumble strip for 50 feet or so and the drivers side headrest deployed hitting her in the back of the head. She's got a stiff neck now. I called the dealership and there's no recall for this even though it's been under investigation for 2.5 years. What gives? Someone is going to be seriously injured one of these days

The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 MPH, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently deployed. There was no warning light illuminated. The contact's daughter continued to drive the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

Mileage: 50,000

Passenger headrest restraint popped open while driving down the road.

Driver seat headrest deployed while the vehicle was parked. No one inside.

The headrest deployed without warning on the passenger seat.

Headrest popped while sitting parked

Passenger side head rest sprung apart while driving down the road. Hit passenger in the back of the head.

While driving down a smooth paved road approximately 40 mph, the passenger side headrest deployed for no reason. My 13yr old son was sitting in the seat and the headrest hit him in the head causing a headache and possible concussion. I'm submitting this just minutes after the incident and have not had it assessed or repaired. There were no warning lights displayed when this occurred. My vehicle is available for inspection upon request.

The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 35 mph when the driver's headrest suddenly detached and exploded from the driver seat. There was no impact to cause the detachment. The contact received injuries to their neck and back area. No medical assistance has been had as of yet. The contact contacted the dealership who stated the headpiece would be replaced under an extended warranty. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage 59,000.

Mileage: 59,000

The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 35 mph when the driver's headrest suddenly detached and exploded from the driver seat. There was no impact to cause the detachment. The contact received injuries to their neck and back area. No medical assistance was received as of yet. The contact contacted the dealer who stated the headpiece would be replaced under an extended warranty. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage 59,000.

Mileage: 59,000

The contact owns a 2014 Dodge Durango. The contact stated that while parked, the driver's side headrest was deployed without warning or impact. The contact stated that while his wife was driving the driver's side headrest was deployed without warning or impact. The driver sustained injuries to the head and neck. Medical attention was provided. The driver's headrest was replaced with the passenger's side headrest after the first deployment by an independent mechanic. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 50,000.

Mileage: 50,000

While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.

While driving approximately 40mph the safety system in the passenger headrest exploded and hit my wife in the head.

Passenger headrest exploded (popped open) while parked.

AS I WAS GETTING IN MY CAR I NOTICE THE PASSENGER SIDE HEADREST WAS APART/DEPLOYED WITHOUT ANY ACCINDENT. ALSO HAVING ISSUES WITH THE PASSENGER SEAT BELT NOT RETRACTING.

I was driving and the headrest deployed without a collision luckily I didn't have my head against the headrest as that would had made the impact harder maybe causing and actual accident. Upon searching online I found out it hasn't only happened to my Durango apparently this has happened to many other vehicle manufactured by Dodge, Jeep and Chrysler with many of these headrest activations taking place while the vehicle was parked. I haven't contacted Dodge since this accident happened today Sunday August 1 2021. As a first responder I think this is a issue that must be addressed now by you guys since I read online that Dodge said it was not a safety concern. Mixing highway speeds with a defective headrest that is supposed to be a "safety feature" to prevent an whiplash effect can result in a Motor Vehicle Accident with major injuries or including death. As this could be the same as your airbags deploying without a collision. A blow to the head could result in a concussion with or without loss of consciousness.

Driverside headrest popped or deployed on it's own. No crash happened. Vehicle was parked outside my home and not in use. Had I been in the vehicle at the time, potential head trauma could have occurred such as wound, concussion or whiplash. Had I been driving the vehicle when this happened, this could have caused a crash and even more potential harm to myself, my children, passengers and other motorists. The vehicle has not been inspected but I have contact local dodge dealer who stated that there was no recall on the known issue and that the cost to "assess" the headrest would cost me $140 to diagnose and any replacement costs would be in addition to the $140. There was no warning whatsoever that this could happen. No engine lights or anything. Again, I was not driving the vehicle. It was parked in my driveway.

Passenger side headrest exploded open will driving on parking lot, no collision took place it just broke open When plastic part failed internally. It had enough force to injury a persons head or neck.

2014 Dodge Durango Incident date 7/22/21 As my wife and daughter were entering the vehicle, the driver's side headrest exploded. There was no accident/collision. The vehicle was parked in our home's driveway, my wife and daughter were simply entering it to go run an errand. Had my wife already been in the vehicle, she would have been struck in the head by the impact. We are now worried that at any moment, the passenger side headrest may explode. This, I feel, is a serious issue.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 mph, the front passenger’s side seat headrest inadvertently deployed, striking the passenger in the back of the head. During the failure, there was no injury. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The approximate failure mileage was 100,000. The Vin was not available.

Mileage: 100,000

I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.

Out of nowhere, my headrest exploded. Apparently this is some sort of safety feature to avoid whiplash in an accident. My vehicle has never been in an accident and this happened for no reason. It slammed me in the back of the head out of nowhere while driving. I didn't know what happened. I thought I got hit. I see there are many complaints over the years online and yet, Dodge has not taken any responsibly and this isn't listed on the recall list. I'm scared to put my elderly mother in the car in fear that her headrest will explode and cause an injury

While driving I heard a pop behind me. I realized when I got home that the head rest had broken.

We were driving down the road and the back of the passenger head rest exploded open for no apparent reason. I have contacted Chrysler about this but we have a restrictions on vehicle which I need to clear up with State of Tennessee but I have notice others complain about their head rest exploding.

Passenger headrest deployed without notice or warning signs as I was parked in a parking lot today 6/27/2021. My son got into the backseat and reached forward to get phone charger and the passenger seat headrest deployed.

Drivers seat head rest activated for no reason. Popped out and forward. Needs to be repaired.

WHILE TRAVELING ON FREEWAY DRIVER SEAT HEADREST DEPLOYED STRIKING BACK OF MY HEAD.

Mileage: 122,005

DRIVERS SIDE HEADREST EXPLODED INTO THE BACK OF MY HEAD WHILE DRIVING DOWN THE ROAD SPEED WAS 30MPH. NO BUMPS OR ACCIDENTS. HIT ME HARD ENOUGH IN THE BACK OF THE HEAD THAT I BECAME LIGHTHEADED.

Mileage: 41,000

THE ACTIVE HEAD RESTRAINT IN THE HEAD REST DEPLOYED STRIKING ME IN THE BACK OF THE HEAD WHILE DRIVING RESULTING IN A HEADACHE.*DT

Mileage: 126,500

PASSENGER SEAT HEAD REST SUDDENLY POPPED OUT WHEN I WAS DRIVING ON THE FREEWAY

Mileage: 40

HEADREST DEPLOYED WITHOUT REASON WHILE DRIVING. THERE WAS NO FORWARD OR REAR IMPACT TO VEHICLE.

Mileage: 110,000

I WAS DRIVING ON AN AIR FORCE BASE, HEADING HOME AFTER I PICKED UP MY CHILDREN FROM THEIR AFTER SCHOOL PROGRAM. THE ACTIVE HEADREST SUDDENLY BURST OPEN, WHILE I WAS DRIVING, HITTING ME IN THE BACK OF THE HEAD AND NECK. IT WAS SO SUDDEN AND UNEXPECTED THAT I SWERVED OUT OF MY LANE. FORTUNATELY, I WAS ABLE TO REGAIN CONTROL OF THE CAR WITHOUT CAUSING AN ACCIDENT. HOWEVER, IT DISTRESSED MY CHILDREN, PUT US ALL IN DANGER, NOT TO MENTION THE OTHER CARS ON THE ROAD. MY NECK FELT LIKE I HAD WHIPLASH SO I WENT HOME, ICED IT AND MADE A DOCTOR'S APPOINTMENT. I WISH THE MANUFACTURER HAD CONTACTED US ABOUT THERE BEING A RECALL, SO THAT IT DIDN'T CREATE THIS UNSAFE SITUATION.

Mileage: 62,840

WHILE SITTING IN THE CAR WITH MY FAMILY AT WALMART WAITING FOR FROCK PICK UP THE PASSENGER SEAT HEADREST AIR BAG BURST OPEN. WE WERE NOT IN ACCIDENT OR HAD WE WENT OVER ANY LARGE SPEED BUMPS. ACTUALLY THE CAR WAS IN PARK.

Mileage: 106,000

THE VEHICLE WAS OCCUPIED BY MY WIFE AND TWO SMALL CHILDREN. THEY WERE STATIONARY SITTING AT IDLE IN A PARKING LOT WHEN THE ACTIVE HEAD RESTRAINT SYSTEM IN THE DRIVER SEAT DEPLOYED NARROWLY MISSING MY WIFE'S FACE AS SHE WAS TURNED AROUND LOOKING AT THE CHILDREN IN THE REAR OF THE VEHICLE. THERE WAS NO FORCE OR INADVERTENT CONTACT MADE TO THE SEAT OR IN THE VICINITY OF THE HEADREST THAT WOULD CAUSE ACCIDENTAL DEPLOYMENT AT THE TIME OF OCCURRENCE. THE HEADREST IS NOW UNSERVICABLE AND UNABLE TO BE RESET AS THE PLASTIC HARDWARE IN THE TRIGGER MECHANISM FAILED.

Mileage: 70,000

DRIVING HOME AND HEADREST FORCEFULLY DEPLOYED STRIKING BACK OF MY HEAD. I WAS IN FAIRLY HEAVY TRAFFIC AND, AT FIRST, THOUGHT I HAD BEEN REAR ENDED. I DISCOVERED WHAT HAD HAPPENED ONCE I GOT HOME AND SAW THAT THE HEADREST WAS NOT INTACT.

Mileage: 130,000

HEADREST DEPLOYED WITHOUT A REAR COLLISION OR HARD BRAKING. VEHICLE WAS STATIONARY WHEN THE HEADREST SAFETY MECHANISM DEPLOYED.

Mileage: 100,000

DRIVER SIDE HEADREST ASSEMBLY EXPLODED.

Mileage: 23,000

WE WERE DRIVING HOME FROM THANKSGIVING BREAK ON THE HIGHWAY WHEN WE HEARD A LOUD POP. MY HUSBAND THOUGHT MY DAUGHTER HAD THROWN SOMETHING AT HIS HEAD. WE LOOKED BACK AND SHE WAS ASLEEP. WE TURNED ON THE LIGHTS TO SEE WHAT HAPPENED AND WE FOUND THE HEAD TEST HAD POPPED OUT. MY HUSBAND HAD A SLIGHT HEADACHE AFTER BUT WE CANNOT GET THE HEADREST FIXED.

Mileage: 75,000

THE SECOND INCIDENT WAS MYSELF DRIVING ON THE FREEWAY THE DRIVER SIDE HEADREST BURST FORWARD WHILE IN MOTION HITTING ME IN THE BACK OF THE HEAD CAUSING ME TO SWERVE FROM THE FAR LEFT LANE ACROSS TWO LANES BEFORE GAINING CONTROL OF THE VEHICLE AGAIN. LUCKY FOR ME IT WAS LATE AT NIGHT AND NO OTHER TRAFFIC WAS AROUND OTHERWISE I COULD HAVE ENDED UP IN A COLLISION. ALSO REFER TO TRACKING NUMBER 11389462. AS THIS WAS THE SECOND HEADREST TO MALFUNCTION.

Mileage: 81,000

ONE DAY WHILE MY WIFE WAS DRIVING WITH MY 23 YEAR OLD DAUGHTER IN THE FRONT PASSENGER SEAT THEY WAS SITTING AT A RED LIGHT AND THE HEADREST BURST FORWARD HITTING MY DAUGHTER IN THE BACK OF THE HEAD. EVER SINCE THAT DAY SHE NOW HAS ISSUES WITH VERTIGO AND HAS DIZZY SPELLS AT LEAST 2 TIMES A MONTH.

Mileage: 64,000

I WAS PULLING OUT OF THE PARKING LOT OF MY PLACE OF EMPLOYMENT AND AS I STOPED TO MAKE A RIGHT TURN TO THE STREET. THE DRIVER SIDE HEADREST DEPLOYED AND HIT ME IN THE BACK OF MY HEAD AND NECK

Mileage: 101,778

ON 12/5/2020 AT ABOUT 1200 HOURS, I WAS DRIVING NORTHBOUND AT ABOUT 40 MPH ON LITCHFIELD RD IN GOODYEAR, AZ IN MY 2014 DODGE DURANGO WHEN THE FRONT PASSENGER-SIDE HEADREST DEPLOYED AGAINST THE BACK OF MY WIFE'S HEAD FOR NO APPARENT REASON. I LOOKED AROUND AND THERE WERE NO VEHICLES WITHIN A QUARTER-MILE OF MY VEHICLE WHEN THIS OCCURRED. ON ARRIVAL HOME, I INSPECTED THE FAULTY HEADREST AND IT APPEARED AN INTERIOR PLASTIC RETENTION PIECE WAS BUSTED. I CONTACTED MY DODGE DEALER, WHO ADVISED A REPLACEMENT WAS NOT AVAILABLE UNTIL MAY 2021. I CONTACTED CHRYSLER CUSTOMER CARE AND THEY WE'RE EQUALLY AS USELESS AS THE DEALER. I AM COMPLETELY ANNOYED, DISSATISFIED AND A BIT ENRAGED.

Mileage: 65,000

AS I WAS DRIVING DOWN THE ROAD THIS MORNING, TAKING MY KIDS TO SCHOOL, THE PASSENGER SEAT HEADREST COMPLETELY POPPED ITSELF OUT. CAME APART FROM FROM FRONT TO BACK AND IS LOCKED SO THAT IT CANNOT BE PUT BACK TOGETHER. IT HIT MY PASSENGER IN THE BACK OF THE HEAD.

Mileage: 68,000

RIGHT FRONT SEAT HEADREST HAS DEPLOYED FOR NO REASON WHILE DRIVING.

THE HEADREST BURST OPEN ON THE DRIVER SEAT FOR NO REASON, WHEN THE VEHICLE WAS ON BUT STATIONARY, PARKED IN MY GARAGE.

Mileage: 120,000

I WAS SIMPLY DRIVING BETWEEN 25-35 MPH, BY MYSELF, WHEN THE PASSENGER SIDE HEADREST SUDDENLY DEPLOYED. I THOUGHT SOMETHING OR SOMEONE HIT MY CAR. AFTER LOOKING AROUND I NOTICED THAT IT WAS THE PASSENGER HEADREST. I HAVE NO IDEA WHAT CAUSED IT TO ACTIVATE??? DEALER SAYS THE ONLY WAY TO FIX IT IS TO BRING IT TO THEM???

Mileage: 130,000

ACTIVE HEAD RESTRAINT ACTIVATED WITHOUT WARNING WITH OCCUPANT IN THE SEAT. VEHICLE WAS IN MOTION AND BEING DRIVEN NORMALLY IN TOWN. ACTIVE HEAD RESTRAINT HIT OCCUPANT AND CAUSED PAIN. TOOK TO DEALERSHIP AND WAS TOLD NOTHING THEY COULD DO OTHER THAN CHARGE ME 750 DOLLARS TO REPAIR THE ISSUE.

Mileage: 72,000

AS I WAS DRIVING DOWN THE HIGHWAY THE PASSENGER SEAT HEAD REST DEPLOYED HITTING ME IN THE BACK OF THE HEAD. THE INNER PARTS OF THE HEAD REST SNAPPED AND IT'S NOT RATTLING.

Mileage: 68,800

MY PASSENGER SIDE HEADREST BROKE AT THE PLASTIC CLIPS AND IS JUST HANGING THERE. WE JUST NOTICED WHEN WE GOT IN THE CAR TODAY... THANK GOODNESS NO ONE WAS RIDING IN THE SEAT. I'M NOW WORRIED ABOUT THE DRIVER'S SIDE HEADREST "EXPLODING" WHILE WE'RE DRIVING.

Mileage: 79,040

TRAVELING IN PARKING LOT LESS THAN 10MPH WHEN SUDDENLY THE PASSENGER HEADREST DEPLOYED WITH A LOUD BANG. FORTUNATELY THERE WAS NO ONE SITTING IN THE SEAT AT THE TIME, AS IT COULD HAVE CAUSED A SERIOUS INJURY. THERE WAS NOTHING THE CAUSED THE HEADREST TO DEPLOY. AFTER EXAMINATION, THE CHEAP PLASTIC PIECES HOLDING THE HEADREST IN IS PROPER PLACE WERE BROKEN. I AM NOW GREATLY CONCERN THIS WILL ALSO HAPPEN ON THE DRIVERS SIDE AND MAY CAUSE AN INJURY OR ACCIDENT. IT WAS CLEARLY A FAILURE OF A DEFECTIVE PART. SINE THAN I HAVE HEARD OF MANY SIMILAR INCIDENTS. THIS CLEARLY A SAFETY ISSUE AND SHOULD HAVE A RECALL FROM CHRYSLER/DODGE

Mileage: 78,153

KNOWN SAFETY ISSUE WITH THE ACTIVE HEAD RESTRAINT OF THE 2014 DODGE DURANGO. THE HEAD RESTRAINT IS KNOWN TO DEPLOY WITHOUT CAUSE, HITTING THE DRIVER IN THE BACK OF THE HEAD. THIS JUST HAPPENED TWO DAYS AGO (8/16/2020) TO THE DRIVER SIDE HEAD RESTRAINT OF MY 2014 DODGE DURANGO CITADEL WITH 60,000 MILES. NOTHING PROVOKED THE MALFUNCTION, AS THE VEHICLE WAS PARKED.

Mileage: 60,000

THE PASSENGER SEAT HEADREST POPPED ALL THE WAY OUT. THERE HAS BEEN NO WRECK, COLLISION, FORCE OF ANY KIND. THE CAR WAS IN PARK AT THE TIME. IT CAN NOT BE CLOSED.

Mileage: 89,000

WHILE DRIVING DOWN THE ROAD MY DRIVING SIDE HEAD REST POPPED OPEN HITTING ME IN THE BACK OF THE HEAD.

Mileage: 136,500

MY CAR WAS PARKED IN THE GARAGE. I WENT TO WORK ON MONDAY MORNING AND NOTICED MY HEAD REST WAS HANGING OPEN. THE HEAD REST FRONT PORTION POPPED OFF FROM THE BACK PORTION AND WILL NOT GO BACK TOGETHER. THE GARAGE ESTIMATE TO FIX THIS IS $900!! I THINK THIS SHOULD BE TAKEN CARE OF BY CHRYSLER SINCE I WASN'T EVEN DRIVING MY VEHICLE - IT'S JUST A FAULTY HEADREST.

Mileage: 83,000

DRIVER SIDE FRONT HEADREST DEPLOYED UN-COMMANDED. PLASTIC BRACKET HOLDING PIN FAILED. VEHICLE WAS PARKED OVERNIGHT IN DRIVEWAY AND SHUT DOWN. NO IMPACTS OCCURRED. APPEARS TO BE MATERIAL FAILURE OF THE PLASTIC BRACKET HOLDING THE RETAINING PIN.

Mileage: 73,058

THE PASSENGER HEADREST DEPLOYED WITHOUT REASON. THE VEHICLE WAS NOT IN MOTION AND PARKED IN MY DRIVEWAY.

Mileage: 86,336

FRONT PASSENGER SIDE HEADREST DEPLOYED ON ITS OWN. I WAS NOT IN THE CAR WHEN IT HAPPENED. NO ACCIDENT OF ANY SORT.

Mileage: 106,000

WHILE PARKING THE PASSENGER SIDE "ACTIVE HEAD REST RESTRAINT" DEPLOYED DUE TO A FAILED PLASTIC PIECE THAT HOLDS A STEEL PIN INTO AN ELECTRONICALLY CONTROLLED SERVO. I WOULD LIKE A NEW HEAD REST SENT TO ME FREE OF CHARGE FOR INSTALLATION. THANK YOU.

Mileage: 80,342

DRIVING DOWN RURAL ROAD AT APPROX. 40MPH, SUDDENLY FELT SNAP TO BACK OF HEAD. FORCE WAS SUCH THAT DRIVER THOUGHT PERHAPS SHE HAD BEEN REAR-ENDED. PULLED OVER TO SIDE OF ROAD. NOTED DRIVER SIDE HEAD REST HAD SPLIT/SEPARATED WITH LARGE V SHAPED SEPARATION IN HEAD REST.*DT CONSUMER STATED SHE HAD A STRAINED NECK AND CONCUSSION.*JB

Mileage: 97,820

WHILE I WAS DRIVING ON THE FREEWAY DOING 65 MPH THE DRIVER'S SEAT HEADREST DEPLOYED. IT BURST FORWARD HITTING ME ON THE BACK OF THE HEAD SO HARD I STRUGGLED TO KEEP CONTROL. I WAS IN MOTION, NOT INVOLVED IN ANY TYPE OF IMPACT. THERE WAS NO REASON FOR THE HEADREST TO DEPLOY.*DT CONSUMER HAS CONTACTED THE DEALER AND WILL BE REPLACING THE HEADSET NEXT WEEK.*JB

Mileage: 130,000

HEAD RESTRAINT ON DRIVER SIDE DEPLOYED WHILE IN DRIVEWAY. PLASTIC RETAINER FAILED ALLOWING THE RESTRAINT TO ACTIVATE.

Mileage: 56,000

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE FRONT PASSENGER'S SIDE HEADREST DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT STATED THAT HIS BROTHER-IN-LAW WAS RENDERED UNCONSCIOUS. THE CONTACT STATED THAT HIS BROTHER-IN-LAW SUSTAINED NECK INJURIES HOWEVER, MEDICAL ATTENTION WAS NOT SOUGHT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,302.

Mileage: 72,302

WHILE PARKED, MY DRIVERS SIDE HEADREST DEPLOYED LIKE IT WOULD IN AN ACCIDENT, WE WERE NOT HIT BY ANY OTHER CAR NOR WAS I IN ANY SORT OF ACCIDENT. JUST PARKED WHEN IT HIT ME IN THE BACK OF THE HEAD CAUSING AN INSTANT MIGRAINE AND NECK PAIN. THERE IS NO WAY TO REATTACH IT. *TR

Mileage: 86,802

THE DRIVERS HEADREST ACTIVE HEAD RESTRAINT DEPLOYED DURING NORMAL DRIVING CONDITIONS. IT APPEARS THAT THE PLASTIC HOLDING THE PIN TO KEEP IT IN PLACE BROKE RELEASING THE PIN AND THE HEADREST. SO THE FEATURE DESIGNED TO KEEP THE DRIVER SAFE BECAME THE HAZARD. *TR

Mileage: 69,200

THE HEADREST ON MY 2014 DODGE DURANGO STARTED TO SEPARATE ON ONE SIDE AND WOULD NOT SNAP BACK IN PLACE. WITHIN A WEEK, IT SELF-DEPLOYED WHILE I WAS DRIVING AND HIT ME IN THE BACK OF THE HEAD. THERE HAD BEEN NO IMPACT OR CAUSE FOR THE HEADREST TO DEPLOY. ON INSPECTION, I FOUND THE PLASTIC BRACKET THAT HELD THE METAL HOUSING HAD FAILED AND WAS BROKEN IN SEVERAL PIECES. THE METAL HOUSING IS STILL LOCKED SHOWING THAT THE HEADREST HAD NOT DEPLOYED DUE TO IMPACT. *TR

Mileage: 42,000

HEAD REST SPONTANEOUSLY DEPLOYED, NO COLLISION OR ACCIDENT. VEHICLE STATIONARY IN DRIVEWAY. *TR

Mileage: 127,608

I WAS DRIVING DOWN ROAD AND THE HEAD REST OUT OF THE BLUE POP OPEN. SCARED THE HECK OUT OF ME AND I PULLED OVER TO FIND IT BROKEN AND DONE THIS OUT OF NOWHERE. *TR

Mileage: 147

2014 DODGE DURANGO JUST LEFT HIGHWAY AT HIGHWAY SPEEDS ON TO EXIT RAMP. STOPPED AT END, MADE RIGHT TURN STARTED TO GO... " BANG " PASSENGER SIDE HEADREST MAKES LOUD NOISE HITS WIFE IN BACK OF HEAD . CAUSING NECK ACHE AND HEAD ACHE FOR TWO DAYS . I DID NOT LOOSE CONTROL BUT TOOK EYES OFF ROAD WHEN IT HAPPENED.THIS WAS A VERY DISTRACTING THING TO HAPPEN WHILE DRIVING ! PULLED OVER TOOK PICTURES , CALLED DODGE IMMEDIATELY .THEY SENT A COMPANY OUT TO INVESTIGATE , HAVE NOT HEARD BACK AT ALL . (( NOT TRYING TO DO YOUR JOB... TRUST ME)) PLEASE GOOGLE : DODGE HEADREST DEPLOYED MANY OTHER DODGE CARS HAVE SAME PROBLEM . THANK YOU FOR YOUR TIME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 99,500

WHILE TRAVELING ON VACATION, AND AT THE TIME PARKED IN A REST AREA, THE FRONT PASSENGER HEADREST RANDOMLY EXPLODED IN MY 2014 DODGE DURANGO. LUCKILY NOBODY WAS SITTING IN THE SEAT AT THE TIME AND NO INJURY OCCURRED. WE BOUGHT THIS VEHICLE NEW AND IT HAS NEVER BEEN IN A CRASH. NOTHING OCCURRED TO CAUSE THIS HEADREST TO DO THIS. PLASTIC PIECES ARE BROKEN AND THE HEADREST CANNOT BE RESET, IT HAS TO BE REPLACED. THE ESTIMATE FOR THIS REPAIR IS OVER $700. MY WIFE DRIVES THIS VEHICLE AS A DAILY DRIVER AND I AM CONCERNED THAT THE DRIVERS SEAT HEADREST WILL DO THE SAME THING WHILE WE ARE DRIVING, CAUSING AN ACCIDENT.

Mileage: 70,000

I DROVE OVER A POTHOLE ON A CITY STREET. I WAS TRAVELING AT 35 MPH, WHICH RESULTED IN FRONT PASSENGER HEADREST TO POP OUT. LUCKILY NO ONE WAS IN THE SEAT. THE HEADREST WILL NOT CLOSE BACK. *TR

Mileage: 114,000

TRAVELLING ON HIGHWAY AT 60 MPH PASSENGER HEADREST SUDDENLY DEPLOYED. THERE WAS NO BRAKING OR UNUSUAL ACTIVITY. OUR 12 YEAR OLD SON WAS IN THE PASSENGER SEAT, WAS KNOCKED ON THE HEAD BY IT, BUT NO INJURY. VEHICLE HAS AROUND 120,000 MILES, HAS HAD NO OTHER MAJOR ISSUES, AND BEEN IN NO PRIOR ACCIDENTS. I FIND THIS "SAFETY FEATURE" COMPLETELY UN-NECESSARY, AND AN EXPENSIVE OVER-KILL. A STANDARD HEADREST IS SUFFICIENT.

Mileage: 120,000

WHILE STOPPED AT A DRIVE THROUGH THE HEADREST OF THE DRIVER SIDE FRONT SEAT DEPLOYED HEATING ME IN THE BACK OF THE HEAD CAUSING A GOOD AMOUNT OF HEAD PAIN

Mileage: 126,000

THE PASSENGER HEADREST DEPLOYED WHILE A PASSENGER WAS SITTING IN SEAT. I ( THE OWNER OF THE CAR) WAS PARKED IN A PARKING LOT AND THE CAR WAS NOT IN MOTION. WE HAD DRIVEN TO A RESTAURANT AND WERE WAITING, PARKED IN A SPACE, IGNITION RUNNING, FOR OUR FOOD TO BE BROUGHT OUT TO THE CAR. WE HEARD A LOUD BANG, MY DAUGHTER SHRIEKED AND THEN WE FIGURED OUT THAT THE HEADREST POPPED OUT. SHE HAS A HEADACHE, SORE NECK BUT MINOR INJURIES, HOWEVER, HAD THE CAR BEEN IN MOTION AND THE DRIVER'S HEADREST DEPLOYED, THE SITUATION COULD HAVE BEEN DIFFERENT.*DT CONSUMER STATED HEADREST HAS BEEN REPLACED.*JB

Mileage: 75,000

PASSENGER SIDE HEADREST DEPLOYED WHILE DRIVING ON A HIGHWAY. SEAT WAS UNOCCUPIED, CAR GOING ABOUT 35 MPH, WITH NO COLLISION OR BRAKING OCCURRING TO SET OFF THE HEADREST.

Mileage: 73,000

WIFE WAS DRIVING IN A RESIDENTIAL AREA GOING APROX15MPH. DID NOT HIT ANYTHING ORWAS NOT STRUCK BY ANYTHING. WAS STRUCK IN THE HEAD THROWING HER HEAD VIOLENTLY FORWARD, BY THE DRIVERS SIDE HEADREST DEPLOYING. SHE WAS SHOCKED AS SHE HAD NO IDEA WHAT HAD HAPPENED. SHE IMMEDIATELY FELT PAIN AND LIGHT HEADEDNESS. RETURNED HOME LESS THAN BLOCK FROM THE HEADREST DEPLOYING. I TOOK HER TO ER, AFTER 2 HRS DETERMINED SHE HAD A CONCUSSION AND STRAINED MUSCLES IN HER NECK, BASICALLY WHIPLASH.

Mileage: 87,940

MARCH 22 2020 I GOT INTO MY VEHICLE DRIVERS SIDE AND WHEN I SAT DOWN THE HEAD REST DEPLOYED AND KNOCK ME ON THE BACK OF THE HEAD.HAD NOT EVEN STARTED THE VEHICLE IT WAS PARKED IN MY DRIVE WAY. I CALLED THE LOCAL DEALER AND HE TELLS THAT THERE IS NO RECALL FOR THE HEAD REST BUT ON LINE I SEE OTHER OWNERS HAVE HAD THIS PROBLEM HAPPEN TO THEM BUT WHILE DRIVING. CRAZY! I COULD NOT IMAGINE IF THIS HAD HAPPENNED WHILE I WAS DRIVING.. MY VEHICLE ONLY HAS 47960 THIS SHOULD NOT BE HAPPENING. HE'S TELLING ME THAT THIS WILL BE OUT OFMY POCKET. HUGE SAFTEY PROBLEM AND HOPE DODGE STEPS TO THE PLATE. I HAVE BEEN A HUGE DODGE OWNER MY LAST DURANGO I OWNED FOR 19 YEARS BEFORE I BOUGHT THIS ONE.. I HOPE I HEAR FROM SOMONE SOON!!

Mileage: 47,960

AS I WAS DRIVING ON THE HIGHWAY, THE PASSENGER SIDE HEADREST DEPLOYED.

Mileage: 160,000

PASSENGER SIDE HEADREST DEPLOYED WHILE OPERATING VEHICLE. THERE WAS HEADREST DAMAGE IN THE PROCESS, MAKING THE FASTENER UNREPAIRABLE. I DO NOT SEE A CURRENT OPEN RECALL ON THIS ISSUE, EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ONLINE.

Mileage: 67,000

DRIVER SIDE HEADREST INADVERTENTLY DEPLOYED WHILE OPERATING VEHICLE. HEADREST FASTENER DAMAGE IN THE PROCESS MAKING THE FASTENER UNREPAIRABLE. DEALER STATES THERE IS NO CURRENT OPEN RECALL ON THIS ISSUE EVEN THOUGH THERE EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ONLINE.

Mileage: 65,482

THE HEAD REST POP OPEN PUT OF NO WHERE. TRY TO EXPLAIN THIS TO THEM AND NO ONE IS WILLING TO HELP. HOWEVER AFTER DOING MY RESEARCH, I FOUND OUT I'M NOT THE ONLY ONE WITH THE PROBLEM AND THAT IS VERY COMMON. WHEN I BROUGHT THIS UP TO THEIR ATTENTION I WAS TOLD THAT THERE IS NOT A RECALL ON IT SO THEREFORE THEY WON'T BE ABLE TO HELP.

I WAS CLEANING MY CAR (STATIONARY IN DRIVEWAY) ON 11/3/2019 AND NOTICED A PIECE OF PLASTIC ON THE FLOORBOARD. I LOOKED UP TO SEE WHERE IT MIGHT HAVE CAME FROM AND NOTICED THE DRIVER SEAT HEADREST WAS SEPARATING. I ATTEMPTED TO PUSH THE TWO PIECES BACK TOGETHER AND THE HEADREST FULLY DEPLOYED. UPON INSPECTION I COULD SEE THAT THE CLIP THAT HOLDS A METAL PIN HAD FAILED. THE PLASTIC PIECE I FOUND WAS PART OF THIS CLIP. VERY GRATEFUL I WAS NOT DRIVING WHEN THIS HAPPENED. THIS VEHICLE IS ONLY 4 YEARS OLD. IT IS NOT STORED IN THE HEAT OR SUN. NOW WE GET TO WAIT FOR THE EVENTUAL FAILURE OF THE PASSENGER SIDE ACTIVE HEAD RESTRAINT. SAFETY DEVICES SHOULD NOT CAUSE INJURY.

Mileage: 75,000

WHILE VEHICLE WAS SITTING STATIONARY IN MY DRIVEWAY OVER NIGHT, THE PASSENGER SIDE HEADREST DEPLOYED. THE VEHICLE WAS UNOCCUPIED AND NOT IN MOTION. THE VEHICLE HAS 121,000 MILES ON IT. ONLINE RESEARCH REVEALED THIS IS A COMMON OCCURRENCE WITH OVER 30 INCIDENTS ALREADY DOCUMENTED. THIS SAFETY RELATED ITEM NEEDS TO BE IDENTIFIED FOR RECALL.

Mileage: 121,000

WHILE DRIVING THE CAR,MY DAUGHTER WAS IN THE PASSENGER SEAT AND WITHOUT WARNING, THE HEADREST ON THE PASSENGER SIDE BROKE AND HIT HER IN THE HEAD.

Mileage: 54,850

DRIVER'S SIDE HEADREST DEPLOYED WHILE THE VEHICLE WAS IN MOTION IN REVERSE IN OUR DRIVEWAY (NO ACCIDENT). THE HEADREST STRUCK THE DRIVER IN THE BACK OF THE HEAD, STARTLING THE DRIVER AND CAUSING A SAFETY HAZARD. UPON FURTHER INSPECTION OF THE HEADREST, THE PLASTIC PIECES HOLDING THE ROD THAT SECURES THE HEADREST FAILED.

Mileage: 65,807

THE HEADREST ALL OF A SUDDEN POPPED OUT/ EXPLODED WHILE I WAS DRIVING AND HIT THE BACK OF MY HEAD

Mileage: 104,000

WHILE DRIVING ON LITTLE ROAD IN PASCO COUNTY FLORIDA ON JULY 25TH , MY PASSENGER SIDE HEADREST DEPLOYED AS IF IN A CRASH, STRIKING MY FATHER IN THE HEAD. THE UNIT STILL HAS THE METAL PIN ATTACHED BY CLAMPS AND BASICALLY SNAPPED. THE PLASTIC IS BROKEN.

THE DRIVER HEADREST ACTIVE HEAD RESTRAINT SAFETY DEVICE DEPLOYED WITHOUT WARNING DURING NORMAL DRIVING. THERE WAS NO IMPACT, ETC., THAT WOULD CAUSE THE DEVICE TO DEPLOY. THE DEVICE ERRANTLY DEPLOYED. THE HEADREST CAME IN SHARP AND SUDDEN CONTACT WITH THE REAR OF MY HEAD WHILE IN MOTION ON A CITY STREET, NOT TURNING. THROUGH ONLINE RESEARCH I NOTED THAT THIS SEEMS TO BE A COMMON ISSUE.

Mileage: 68,008

I JUST PULLED OUT OF WORK AND I WAS DRIVING DOWN THE ROAD. MY DRIVER SEAT HEAD REST POPPED OPEN AND HIT THE BACK OF MY HEAD. I DIDN'T HIT ANYTHING OR NOTHING HIT ME. I WAS DRIVING MAYBE 40MPH WITH NO OTHER CARS AROUND ME. I DIDN'T EVEN REALIZE WHAT HAPPENED UNTIL I PULLED INTO THE PARKING LOT OF THE STORE I WAS GOING INTO TO. MY HEAD REST IS STILL INTACT JUST SPLIT OPEN!

Mileage: 75,500

WHILE DRIVING, WITH NO WARNING, THE ACTIVE HEAD RESTRAINT DEPLOYED ON THE DRIVERS SEAT, KNOCKING ME IN THE BACK OF THE HEAD WITH FORCE, MOMENTARILY CAUSING ME TO LOSE CONTROL.

Mileage: 64,000

I WAS DRIVING TO CHURCH AT ABOUT 20 MPH WHEN I HEARD A NOISE AND FELT A BUMP STRIKING MY HEAD. THE DRIVERS HEADREST WAS DEPLOYED. IT SEEMS LIKE SOME PLASTIC CLIPS OR PARTS INSIDE JUST BROKE...

Mileage: 46,000

THE PASSENGER SIDE ACTIVE HEAD REST COME APART, LUCKILY IN THE DRIVEWAY. IT PUSHED FORWARD ABOUT 3". THE PLASTIC THAT LOCKS AROUND THE HINGE PIN BROKE. THE DEALER WANTS $700.00 DOLLARS TO REPLACE, PLUS WHEN WILL THE DRIVERS SIDE HEAD REST COME APART. CLEARLY THIS WILL BE A $1,400.00 REPAIR WHEN COMPLETE

Mileage: 62,831

I WAS PULLING OUT OF A FAST FOOD DRIVE THRU ONTO THE MAIN ROAD AND MY PASSENGER SEAT HEADREST DEPLOYED. MY DAUGHTER WAS SITTING ON FRONT SEAT. THE CAR DID NOT HAVE ANY IMPACT AND WAS LESS THAN 5 MPH OUT OF THE DRIVE THRU.

Mileage: 100,200

SECOND ROW PASSENGER SIDE BENCH SEAT NO LONGER LATCHES TO THE VEHICLE. MECHANISM IS NOW JAMMED AND WILL NOT FUNCTION. VEHICLE SEAT IS FREE FLOATING AND WILL NOT LATCH TO THE VEHICLE. OCCURRED DURING NORMAL USE, AS THIRD ROW PASSENGERS WERE EXITING FROM THE VEHICLE.

Mileage: 96,500

DRIVER HEADREST DEPLOYED BY ITSELF WITH NO REASON, STARTING THE VEHICLE HEADREST DEPLOYED

THE FRONT PASSENGER HEAD REST SUDDENLY AND VIOLENTLY POPPED OPEN WHILE IN MOTION ON A STRAIGHT, SMOOTH, CITY STREET WITHOUT ANY OUTSIDE FORCE BEING APPLIED TO IT. IF ANYONE HAD BEEN SITTING THERE, IT WOULD HAVE JOLTED THE PERSON'S HEAD FORWARD. I WORRY THAT THIS WILL ALSO HAPPEN TO THE DRIVER'S SIDE AT SOME POINT. THIS IS A SAFETY ISSUE.

Mileage: 50,000

DRIVING ON A 45MPH CITY ROAD. I WAS A PASSENGER, HUSBAND WAS DRIVING AND I HEARD A LOUD NOISE AND FELT SOMETHING HIT ME IN BACK OF HEAD. THOUGHT WE WERE HIT BY ANOTHER CAR BUT WE WERE NOT, WE WERE STILL DRIVING AT SAME SPEED. MY HEADREST HAD EJECTED FOR NO REASON AND HIT ME ON BACK OF HEAD AND NECK.

Mileage: 62,000

WHILE DRIVING DOWN THE INTERSTATE AT 70MPH THE FRONT PASSENGER SIDE HEAD REST "DEPLOYED" WITHOUT WARNING, STRIKING AND INJURING MY WIFE WHO REQUIRED MEDICAL TREATMENT TO RESOLVE THE INJURY. INSPECTION OF THE HEAD REST REVEALED THAT THE PLASTIC THAT HOLDS THE METAL RETAINING PIN FOR THE ACTIVE HEAD REST SYSTEM HAD FAILED, RESULTING IN THE RAPID FORWARD MOVEMENT OF THE HEAD REST CAUSING INJURY. DODGE/FCA SO FAR IS REFUSING TO COVER THE OBVIOUS MATERIALS FAILURE AND POOR DESIGN UNDER WARRANTY.*DT*TR *DT*JB

Mileage: 129,000

THE PASSENGER HEADREST ACTIVE HEAD RESTRAINT SAFETY DEVICE DEPLOYED WITHOUT WARNING DURING NORMAL DRIVING. THERE WAS NO IMPACT, ETC., THAT WOULD CAUSE THE DEVICE TO DEPLOY. THE DEVICE ERRANTLY DEPLOYED. HAD A PASSENGER BEEN IN THE VEHICLE THIS COULD HAVE RESULTED IN SERIOUS INJURY. THE VEHICLE WAS IN MOTION ON A CITY STREET. THROUGH ONLINE RESEARCH I NOTED THAT THIS SEEMS TO BE A COMMON ISSUE.

Mileage: 61,000

AS I WAS DRIVING TO MY SON'S FOOTBALL GAME, MY HEADREST DEPLOYED AND VIOLENTLY HIT ME IN THE BACK OF THE HEAD. I HADN'T HIT ANYTHING OR A POTHOLE. I LOST CONTROL OF THE CAR MOMENTARILY, BUT THANKFULLY WAS NOT AROUND OTHER VEHICLES AND WAS ONLY GOING ABOUT 30 MPH. IT SOUNDED LIKE MY AIRBAG HAD DEPLOYED, BUT AFTER LOOKING AROUND TO FIND WHAT HAPPENED, I NOTICED MY PASSENGER SIDE HEADREST WAS OUT AND SO I FELT BEHIND MY HEAD AND SURE ENOUGH IT HAD DEPLOYED AS WELL. I ENDED UP GOING TO THE ER BECAUSE OF A HEAD INJURY AS I WAS DISORIENTED AND DIZZY AND HAD LIGHT SENSITIVITY. I HAVE BEEN DIAGNOSED WITH WHIPLASH AND HAVE HAD HEADACHES EVERYDAY SINCE THE ACCIDENT. I AM ALSO SEEING A CHIROPRACTOR BECAUSE MY BACK IS ALL MESSED UP AS WELL.*DT*JB

Mileage: 100,000

AS I WAS DRIVING TO MY SON'S FOOTBALL GAME, MY HEADREST DEPLOYED AND VIOLENTLY HIT ME IN THE BACK OF THE HEAD. I HADN'T HIT ANYTHING OR A POTHOLE. I LOST CONTROL OF THE CAR MOMENTARILY, BUT THANKFULLY WAS NOT AROUND OTHER VEHICLES AND WAS ONLY GOING ABOUT 30 MPH. IT SOUNDED LIKE MY AIRBAG HAD DEPLOYED, BUT AFTER LOOKING AROUND TO FIND WHAT HAPPENED, I NOTICED MY PASSENGER SIDE HEADREST WAS OUT AND SO I FELT BEHIND MY HEAD AND SURE ENOUGH IT HAD DEPLOYED AS WELL. I ENDED UP GOING TO THE ER BECAUSE OF A HEAD INJURY AS I WAS DISORIENTED AND DIZZY AND HAD LIGHT SENSITIVITY. I HAVE BEEN DIAGNOSED WITH WHIPLASH AND HAVE HAD HEADACHES EVERYDAY SINCE THE ACCIDENT. I AM ALSO SEEING A CHIROPRACTOR BECAUSE MY BACK IS ALL MESSED UP AS WELL.*DT*JB

Mileage: 100,000

UPON WASHING MY CAR, THE PASSENGER SIDE FRONT SEAT ACTIVE HEADREAST ACTIVATED WHILE SITTING IN THE DRIVEWAY. NO ONE WAS IN THE SEAT AND THE CAR WASNT IN MOTION. THERE ALSO WASN'T ANY REAR IMPACT. TOOK THE CAR TO THE DEALER BEEN GETTING THE RUN AROUND IF ITS COVERED UNDER WARRANTY.

Mileage: 52,500

THE FRONT PASSANGER SIDE HEADREST COMPLETELY BECAME UNDONE WITH SUCH FORCE THAT IT PUSHED THE BACK OF MY HEAD FORWARD WHILE WE WERE DRIVING TO OUR DESTINATION. FELT LIKE SOME ONE PUNCHED ME IN THE BACK OF MY HEAD WITH SUCH FORCE THAT IF I WAS THE PERSON DRIVING, IT COULD HAVE CAUSED AN MAJOR ACCIDENT. WE WERE ON A MAJOR HIGHWAY (TURNPIKE) GOING ABOUT 70 MPH AND I'M GLAD THAT IT WAS NOT THE DRIVER'S SIDE.IT STARTLED ME AND MY WIFE AS WELL IT COMPLETELY UNEXPECTED.NOW THE QUESTION IS THAT IF THIS HAPPENED ON THE PASSENGER SIDE, ITS JUST A MATTER OF TIME THAT IT CAN HAPPEN ON THE DRIVERS SIDE??? THIS HEADREAST LOOKS LIKE ITS SPRINLOADED AND THE PIN THAT HOLDS THIS HEADREST TOGETHER FAILED. THE UNIT IS BROKEN AND THE PLASTIC HOUSING INSIDE THE HEADREST THAT HOLDS THE PIN IS BROKEN AS WELL. PLEASE THIS NEEDS TO BE LOOKED AT AS IT IS AN ACCIDENT WAITING TO HAPPEN BECAUSE IT JUST CAN HAPPEN AT ANY TIME AND IT WOULD BE UNFORTUNATE FOR ANYONE TO GET HURT IF THEY ARE DRIVING DURING THE DAY OR ESPECIALLY AT NIGHT TIME.

Mileage: 120

WHILE STOPPED WITH THE VEHICLE IN PARK AFTER JUST COMING OFF OF THE INTERSTATE AT A TRUCK STOP, THE PASSENGER SIDE ACTIVE HEADREST POPPED. NO DAMAGE HAD OCCURRED TO THE VEHICLE, NO LARGE BUMPS OR CURBS WERE HIT. LUCKILY WE WERE STOPPED AND NO INJURY OCCURRED. UNFORTUNATELY THIS IS A HUGE EXPENSE TO FIX AT A DEALERSHIP (OVER $700 JUST FOR THE PART PLUS SHOP HOURS MAKING IT ABOUT A $1000 EXPENSE NOT COVERED BY WARRANTY!) THIS IS A HUGE SAFETY CONCERN - 1. IF WE ARE NOW IN A COLLISION PRIOR TO REPAIR WILL OUR AIRBAGS DEPLOY AS THIS IS PART OF THE WHOLE SYSTEM (AND THE ONE IS ALREADY SPRUNG SO COULD DAMAGE OCCUR BECAUSE OF THAT) 2. IF WE HAD BEEN DRIVING AND IT WERE TO DEPLOY AND HIT SOMEONE IT THE BACK OF THE HEAD IT COULD EASILY CAUSE AN ACCIDENT CAUSING INJURY OR EVEN DEATH TO OCCUPANTS AND TO OCCUPANTS OF OTHER VEHICLES! THIS COULD BE EXTREMELY DANGEROUS!

Mileage: 31,000

THE ACTIVE RESTRAINT HEADREST ON PASSENGER SIDE FRONT SEAT DEPLOYED WHILE SITTING OVER NIGHT IN THE DRIVEWAY. VEHICLE HAS 104,000 MILES AND THERE HASN'T BEEN ANY REAR END IMPACTS. IT APPEARS THAT THE PART THAT HOLDS THE PIN HAS BROKEN ALLOWING THE HEADREST TO DEPLOY AND THE PIN IS STILL IN THE LATCH IT'S SELF. THERE IN NOT ANY CURRENT RECALL ON THIS BUT IF IT HAPPENS WHILE SOMEONE IS SETTING IN THE SEAT IT COULD CAUSE A HEAD OR NECK INJURY OR IF IT IS THE DRIVER CAUSE AN ACCIDENT.

Mileage: 104,000

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE HEADREST DETACHED AND PUSHED AGAINST THE BACK OF THE DRIVER'S HEAD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BLAISE ALEXANDER CHRYSLER JEEP DODGE (1080 E COLLEGE AVE, STATE COLLEGE, PA 16801, 814-234-4321) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO CALL BACK; HOWEVER, THE CONTACT DID NOT RECEIVE A RESPONSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. **TR *TR

Mileage: 80,000

WHILE DRIVING AT APPROX. 40 MILES PER HOUR, THE DRIVERS SIDE HEAD REST EXPLODED CAUSING MY HEAD TO MOVE SLAM FORWARD. I THOUGH SOMEONE HAD HIT ME FROM BEHIND BUT LOOKED AND THERE WAS NO ONE THERE. PULLED OVER TO THE SIDE OF THE ROAD TO FIND THE HEAD REST APART. I CONTACTED A LOCAL DEALER AND THEY ASKED IF I RAN INTO A CURB, HIT A LARGE BUMP OR WAS INVOLVED IN AN ACCIDENT AND WAS SORRY TO HEAR THAT HAPPENED. AFTER RESEARCH ON THE INTERNET, THERE ARE SEVERAL REPORTS OF THESE HEADREST EXPLODING RANDOMLY ON SEVERAL DODGE MODELS SPECIFICALLY THE DURANGO. MY VEHICLE IS A 2014 WITH 29K MILES ON IT, NEVER IN AN ACCIDENT AND BARELY DRIVEN.

Mileage: 29,000

WITHOUT WARNING, THE PASSENGER SIDE FRONT SEAT ACTIVE HEAD REST DEPLOYED WITHOUT CAUSE OR CRASH. THE VEHICLE WAS NOT MOVING, WE WERE JUST GETTING INSIDE. THE PASSENGER SIDE HEAD REST TETHERED TO THE SEAT SUDDENLY AND UNEXPECTEDLY DEPLOYED CAUSING DAMAGE TO THE HEAD REST. NO VISIBLE DAMAGE IS APPARENT TO THE VEHICLE ITSELF (CRASH), AND NO VISIBLE CODES OR WARNING LIGHTS (I.E. AIRBAG LIGHT) ARE DISPLAYED. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT.

Mileage: 51,000

DRIVING 65 MPH DOWN I10 IN HOUSTON TX THE HEADREST POPPED OPEN FOR NO GIVEN REASON.

Mileage: 51,000

WITHOUT WARNING MY PASSENGER SIDE HEADREST POPPED OPEN. DON'T KNOW EXACTLY WHEN IT HAPPENED AS MOST OF THE TIME THERE IS NO ONE IN THE PASSENGER SEAT. NOT INVOLVED IN ANY ACCIDENTS. HEADSET JUST POPPED OPEN AND IS STUCK.

Mileage: 52,000

THE TOUCH SCREEN WORKS PART OF THE TIME AND OTHER TIMES NOT. ALSO AIR WORKS SOMETIMES AND NOT OTHER TIMES, SOMETIMES HALF THE CAR IS COLD WHILE AT THE SAME TEMP THE OTHER HALF OF THE CAR IS HOT AIR FROM THE VENT. ALSO THE SEAT SET UP DOES NOT KEEP SETTINGS.

Mileage: 65,000

VEHICLE PARKED OVERNIGHT. UPON ENTERING THE DRIVERS HEADREST WAS NOTED TO BE EXPLODED OPEN AS THE PLASTIC MOUNTS HOLDING THE PIN KEEPING THE ACTIVE RESTRAINT CLOSED HAD DISINTEGRATED. IF CAR HAD BEEN UNDERWAY THIS MIGHT HAVE BEEN LETHAL..

Mileage: 63,400

I WAS DRIVING 40-50 MPH ON HWY 146 NEAR KEMAH, TX. SUDDENLY AND WITHOUT WARNING THE DRIVER SEAT HEADREST ROSE UP SEVERAL INCHES AND THE FRONT OF THE HEADREST SHOT OUT AND HIT ME IN THE BACK OF THE HEAD.

Mileage: 33,000

WHILE MY WIFE WAS DRIVING DOWN THE HIGHWAY THE ACTIVE HEAD REST POP OUT, HITTING HER IN THE BACK OF THE HEAD. SHE WAS STARTLED, SHE THEN PULLED OFF TO THE SIDE OF THE ROAD TO SEE WHAT HAD HAPPENED

Mileage: 64,400

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, AN ABNORMAL NOISE CAME FROM THE VEHICLE. THE CONTACT NOTICED THAT THE FRONT PASSENGER HEADREST FRACTURED. THE VEHICLE WAS TAKEN TO NYLE MAXWELL CHRYSLER (13401 RANCH RD 620 N, AUSTIN, TX 78717), BUT A DIAGNOSTIC TEST WAS NOT PROVIDED. THE TECHNICIAN SAW THE FAILURE AND INFORMED THE CONTACT THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600. *BF *TR

Mileage: 45,600

WHILE MY VEHICLE WAS PARKED IN MY GARAGE THE PASSENGER SIDE HEAD REST DEPLOYED WITHOUT IMPACT OR WARNING. FAILURE MILAGE WAS 46400. HAD LOCAL CHRYSLER DODGE INSPECT FAILURE AND WAS TOLD THAT HEAD REST NEEDED TO BE REPLACED AT A COST OF 709.49 IN ORDER TO HAVE THE AIR BAG LIGHT RESET.10/

Mileage: 46,400

ACTIVE HEAD RESTRAINT MALFUNCTIONED AND DEPLOYED WHILE DRIVING SLOWLY THROUGH A PARKING LOT. SPEED BUMPS WERE ENCOUNTERED, BUT I CANNOT REMEMBER IF THE AHR DEPLOYED WHILE PASSING ONE. PASSENGER SUFFERED HEAD INJURY.

Mileage: 35,000

WHILE DRIVING ON THE HIGHWAY SOMETHING EXPLODED LOUD INSIDE THE CAR. I SCREAMED AND AT THE FRONT PASSENGER'S SEAT, I SAW MY DAUGHTERS HEAD AND BODY MOVING FORWARD AS SHE WAS IMPACTED BY THE SEAT. THEN I NOTICED THAT THE HEADREST POPPED AND HIT MY DAUGHTER STRONGLY IN THE HEAD. I WENT RIGHT AWAY TO BIG O DODGE 2645 LAURENS RD, GREENVILLE, SC 29607. THE TECHNICIAN LOOKED AT THE HEADREST AND TOLD ME TO MAKE AN APPOINTMENT BECAUSE THEY WERE TOO BUSY. THEY GAVE ME AN APPOINTMENT FOR A WEEK LATER AND ALSO TOLD ME TO CALL CHRYSLER 800-992-1997 TO SEE IF THEY COVER THE PART. I TALKED TO ARIANA GONZALEZ 9:45AM AND SHE SAID SHE WAS GOING TO CALL BIG O DODGE TO VERIFY WHAT CAN BE DONE, BUT SHE NEVER CALLED ME BACK. I CALLED AGAIN CHRYSLER AND TALKED TO JOEL AND HE SAID THEY CAN'T DO ANYTHING ABOUT IT UNTIL THE CAR IS DIAGNOSED. I EMPHASIZED THAT THIS IS REALLY DANGEROUS AND THAT I AM AFRAID THAT THIS HAPPENS TO MY DRIVER'S SEAT WHILE I AM DRIVING. THIS IS A GREAT SAFETY HAZARD. IF THIS EXPLODES IN THE DRIVER'S SEAT WHILE DRIVING IT CAN CAUSE AN ACCIDENT. THIS IS MY DAILY USE VEHICLE AND I NEED THIS TO BE SOLVED RIGHT AWAY, AND PREVENT MANY OTHER PEOPLE USING DOGDE FROM BEING HARMED.

Mileage: 52,000

AFTER MAKING A LEFT TURN AT AN INTERSECTION, THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. NO OTHER SAFETY SYSTEMS ACTIVATED, AND NO WARNING LIGHTS APPEARED ON THE DASH. THE DRIVER-SIDE HEADREST DID NOT DEPLOY. SPEED WAS LESS THAN 30 MPH. LOOKING AT THE HEADREST, IT APPEARS THAT THE PLASTIC CLIPS THAT HOLD IT IN PLACE FAILED, CAUSING THE DEPLOYMENT. SEE THE ATTACHED PHOTOGRAPHS. THE VEHICLE HAD 38,402 MILES AT THE TIME OF THE INCIDENT

Mileage: 38,402

MY WIFE WAS DRIVING THE VEHICLE WHEN THERE WAS AN EXPLODING SOUND IMMEDIATELY FOLLOWED BY HIT TO THE BACK OF HER HEAD. SHE IS CURRENTLY IN A LOT OF PAIN FROM HER NECK AND HAS A NICE HEADACHE TO ACCOMPANY IT. THE VEHICLE WAS IN MOTION WHEN THE HEADREST DEPLOYED ON IT OWN.

Mileage: 29,000

THE HEADREST OF THE PASSENGER SEAT SUDDENLY DEPLOYED WITHOUT ANY ACCIDENT WHEN THE VEHICLE DOESN'T MOVE . PLEASE ALSO NOTE THAT THE VEHICLE WAS NEVER USED OFF-ROAD. MY CAR HAS ONLY 35000 KM ON ITS ODOMETER AND NEVER BEEN INVOLVED TO ANY ACCIDENTS. IT SEEMS LIKE MANUFACTURER DEFECT. THE HEADREST DEPLOYED BECAUSE ALL PLASTIC LATCHES WERE DAMAGED DUE TO POOR QUALITY OF MATEREAL. I HAVE CONTACTED WITH MY LOKAL DEALER BUT HAD NO ANY HELP. I'M AFRAID THAT SAME COULD HAPPEN WITH DRIVER'S SIDE HEADREST WHILE DRIVING THAT ABLE TO LEAD FATAL ACCIDENT. PLEASE HELP PEOPLE TO BE SAFE, CHRYSLER DOESN'T WHANT TO HEAR US AT ALL ! PLEASE RAISE AN INVESTIGATION TO INITIATE RECALL.

Mileage: 21,750

MY DRIVER SIDE HEADREST DEPLOYED ON ITS OWN WHILE DRIVING DOWN THE ROAD. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND IT IS ONLY 3 YEARS OLD. THE DEPLOYMENT ALMOST CAUSED ME TO WRECK BUT I WAS ABLE TO MAINTAIN MY VEHICLE TO COME TO A STOP IN THE OTHER LANE. I HAVE CONTACTED THE DEALER AND DODGE WITH NO HELP. THERE EQUIPMENT MALFUNCTION AND I HAVE TO PAY $684 TO HAVE IT REPAIRED. KEEP IN MIND IT IS SUPPOSE TO DEPLOY IN A REAR END COLLISION AND THERE WAS NO COLLISION. IT WAS A SPONTANEOUS DEPLOYMENT.

Mileage: 56,000

ON 3/6/17 THE PASSENGER SIDE FRONT SEAT ACTIVE HEAD REST DEPLOYED WITHOUT CAUSE OR CRASH. WHEN DRIVING IN NORMAL CONDITIONS THE PASSENGER SIDE HEAD REST TETHERED TO THE SEAT SUDDENLY AND UNEXPECTEDLY DEPLOYED CAUSING DAMAGE TO THE HEAD REST. ATTEMPTS TO REPAIR THIS AND OR FIND THE CAUSE AT THE DODGE AUTONATION DEALER LOCATED AT 21027 I-45 NORTH, SPRING, TX 77388 (877-791-6569) WHERE THE VEHICLE WAS PURCHASED MET WITH A DECLINED REPAIR DUE TO THE DAMAGE WAS LISTED AS "TRIM". AT THE TIME THE AHR DEPLOYED A PASSENGER WAS IN THE SEAT AT THE TIME BUT WAS NOT INJURED DUE TO THE "TETHERS" HELD THE FRONT FACE OF THE HEAD REST FROM PROJECTING OUTWARD/FORWARD. I WAS NOTIFIED BY THE SERVICE DIRECTOR AT THE DODGE DEALER FRANKIE FREEZE THIS HAS HAPPENED BEFORE AND HE HAS PERSONALLY SEEN THIS TYPE OF DEPLOYMENT WITHOUT CAUSE. IN THE SERVICE MANUAL IN THE EVENT THE AHR DEPLOYS THERE IS A "RESET" PROCESS. DUE TO THE HIGH VELOCITY OF THE HEAD REST DEPLOYMENT THE UNIT ITSELF WAS DAMAGED TO INCLUDE THE HEAD REST COVER AND WAS NOT ABLE TO BE "RESET". NO VISIBLE DAMAGE IS APPARENT TO THE VEHICLE ITSELF (CRASH), AND NO VISIBLE CODES OR WARNING LIGHT (I.E. AIRBAG LIGHT) ARE DISPLAYED. AT THIS TIME I HAVE DISPUTED THE CLAIM BY DODGE THAT THIS IS A "TRIM" ISSUE AND THE SERVICE DEPARTMENT CAN NOT DETERMINE WHY THE HEAD REST DEPLOYED AND REFERRED THE ISSUE AND DEPLOYMENT TO A INVESTIGATOR. I SUSPECT BUT HAVE NO EVIDENCE OF THE DEPLOYMENT OF THE HEAD REST WAS CAUSED BY THE RIGHT REAR REAR PASSENGER OPENING THE FACTORY INSTALLED VIDEO SYSTEM INSTALLED IN THE FRONT PASSENGER SEAT (REAR ENTERTAINMENT SYSTEM). IT IS POSSIBLE THE BACK OF THE FLIP OPEN MONITOR PLASTIC SHROUD STRUCK THE BACK OF THE HEAD REST WHEN OPENED CAUSING IT TO DEPLOY. THE VEHICLE WAS IN OPERATION IN NORMAL TRAFFIC CONDITIONS AT NIGHT WITH LITTLE TO NO LIGHTING IN THE VEHICLE. A DISTINCT AND LOUD POP WAS HEARD FROM THE SEAT.

Mileage: 50,500

1) WHEN TURNING ON VENTILATION SEATS - DRIVER AND PASSENGER SEAT BLOW HOT AIR INSTEAD OF COOL AIR. CAUSED A MILD BURN FOR DRIVER AND PASSENGER. IN SERVICE - WIRING DEFECT. 2) TAILLIGHTS (LED) STOPPED WORKING WHEN DRIVING AND BRAKING. ONLY TURN ON WHEN IN PARK. IN SERVICE. 3) SUNROOF STOPPED WORKING TWICE. HAD TO TURN CAR IN FOR SERVICE 2 TIMES. FIRST TIME WORKED WITH A REPLACED PART. WAITED OVER 2 WEEKS FOR THE PART TO ARRIVE. THEN 2 WEEKS LATER, IT BROKE. IN SERVICE - WIRING DEFECT.

Mileage: 19,200