2015 DODGE DURANGO Air Bags Problems

The contact's fiancé owns a 2015 Dodge Durango. The contact stated that upon start of the vehicle, the front, passenger side headrest air bag deployed without impact. The contact stated that the air bag hit the contact's fiancé in the neck. The contact's fiancé had suffered from neck pain as a result of the incident, but did not seek medical assistance. The dealer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 130,000. The VIN was not available.

Mileage: 130,000

The active headrest failed. It is a safety issue due to it failing out of nowhere with no signs of an issue. It broke free and pushed my head forward aggressively causing neck pain. I am a licensed mechanic and verified the cause of failure.

Passenger seat Headrest popped out for no reason. Got a headache from it cause of the impact it caused. Was only driving in my neighborhood at 25mph. No accident occurred

My system keeps saying my seat needs Serviced for airbag system. Something electric is burning and something is happening with my radio system. It keeps changing to different stations or settings while music is playing

Passenger Occupant Detection system is faulty. Airbag service system indicator light comes and goes. The vehicle has been seen by an independent service center and they say this is a common issue with dodge and thus issue should be covered by dodge.

While driving down the road the passengers headrest exploded and now I can’t get it to close back. Almost caused an accident.

Head rest on driver side with air bag started coming apart for no reason. I don’t see a recall Also, water keeps poking into rear tail light. No matter how many times I’ve drained it. I’ve heard this issue is called vehicle fires due to water getting into the electrical. I don’t want my vehicle to catch on fire with me or my grandkids inside. There is zero recalls and thousands of complaint regarding this issue. Dodge really need to do something about this before someone loses their life

Air bag stating it needs serviced the light will come on periodically it is not present every-time vehicle is driven.

1. I had just entered my 2015 Dodge Durango Citadel and shut the driver side door when the driver side headrest safety restraint burst open unexpectedly hitting the back of my head and thrusting it forward. Thus far, I have suffered muscle pain and soreness requiring an x-ray and some medications. 2. I had not yet started the engine. The car was sitting still in the parking lot and it was not running when the incident occurred. It frightens me thinking how bad this could have turned out had I been driving down the interstate at 70 mph or if one of my grand daughters had been sitting in that seat. 3. Post incident my husband drove the vehicle to the dealership where it was purchased, they removed the headrest and informed him Dodge had issued an extended warranty on the headrest so there would be no charge (the headrest is still at the dealership). They had to order a new headrest however, they sent him home driving the Dodge Durango with a disabled airbag system (UNSAFE). This has been a known issue with Chrysler-Jeep-DODGE since 2010 and there has been no recall. 4.The vehicle has not been inspected by anyone. I have notified my insurance company and Dodge Customer Service. There were NO warning lamps, messages or other symptoms of the problem prior to the incident. 5. I have a call in to the dealership requesting a loaner vehicle to drive as mine is unsafe with a disabled airbag system.

Passenger Occupant Detection system is faulty. Airbag service system indicator light comes and goes. The vehicle has been seen by an independent service center and they say this is a common issue with dodge and thus issue should be covered by dodge.

Car was parked and off when the passenger headrest airbag deployed. No one was in the vehicle during the incident. The driver and passenger seat belt guide are cracked.

The contact owns a 2015 Dodge Durango. The contacts stated while driving at 40 MPH, the front driver’s side headrest was deployed inadvertently. There was no warning light illuminated. The contact sustained pain in the neck and a headache. The contact did not seek medical assistance. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,340.

Mileage: 107,340

The contact owns a 2015 Dodge Durango. The contact stated while the driver was driving at 35 MPH with the contact seated in the front passenger’s side seat, the front passenger’s side headrest was inadvertently deployed. There were no warning lights illuminated. The contact sustained a headache but did not seek medical assistance. The dealer was notified of the failure and advised the contact that the vehicle would be repaired at her own expense because the vehicle was out of warranty. The manufacturer was notified of the failure via email. The vehicle was not diagnosed or repaired. The failure mileage was approximately 109,000.

Mileage: 109,000

My driver head rest seat deployed without an accident. It’s very difficult driving this way and unsafe

2015 Doge Durango, front passenger seat headrest malfunction "Active Head Restraint" and deployed while not in an accident. Headrest is available for inspection if requested. This occurred while the vehicle was being operated and caused a violent distraction. This could cause an accident as a result which would affect all in the vehicle. Additionally a direct impact/blow to the head from this defective headrest could lead to a head injury and/or cause an accident to occur. This has been reproduced in the same way by numerous consumers and third parties. Currently the defective headrest in question has not been inspected but communication with the manufacturer in progress. In regards to warning signs prior to the malfunction. There were no visible and/or audible signs this was about to occur. The headrest has received normal use which is very minimum. Research about this issue has shown this issue is documented and is present in multiple versions of the 2015 Dodge Durango but is not limited to just that year. Please investigate this issue as this is literally an accident waiting to happen.

Active head restraint randomly deployed on passenger headrest under normal driving conditions.

As the driver, I reached into the back seat to hand my son something and both front seat head rests deployed! There was not accident or anything that should have caused this. This could have hurt me if my head was rested on the head rest at the time and now I have two head rests that are deployed and can’t fix them! I shouldn’t have to pay for something that shouldn’t have happened without an accident occurring.

While driving the driver side headrest deployed without any warning

HIT A TELEPHONE POLE ON FRIDAY 7/24 NO AIRBAGS DEPLOYED VEHICLE IS TOTALED BRUISED CHEST ARMS LEGS FEET HANDS ON A TOWN STREET*DT*JB

Mileage: 73,000

THE HEAD REST TO THE PASSENGER FRONT SEAT EJECTED. IT'S CUSHION IS BROKEN APART FROM WHAT HOLDS THE COMPONENT. WHILE ON PARK AND THE SEAT WAS EMPTY.

Mileage: 70,000

THE AIR BAG LIGHT GOES ON/OFF. DEALER SAYS IT IS A FAULTY WIRING OR CONNECTION AND HAVE TO TAKE OUT THE PASSENGER SEAT. THEY TOLD ME THAT THE AIR BAG SYSTEM IS OFF WHEN IT DETECTS SOME FAULT. THEY ARE CHARGING ME $400.00 TO TRY TO FIX THE PROBLEM. I HAVE NO CHOICE BUT TO FIX. REAR SHOCKS ARE LEAKING, WHY I DO NOT KNOW.

Mileage: 40,000

VEHICLE WAS STATIONARY IN OUR GARAGE. WIFE WENT TO GET INTO PASSENGER SIDE SEAT AND HEADREST EXPLODED. *TR

Mileage: 65,000

I WAS DRIVING DOWN THE STREET AND MY HEADREST IN MY CAR POPPED AND HIT MY DAUGHTER IN THE HEAD. *TR

Mileage: 86,340

ON APRIL 26, 2020 THE ACTIVE HEAD RESTRAINT (AHR) ON THE PASSENGER SIDE OF MY VEHICLE UNEXPECTEDLY DEPLOYED WHILE IN OPERATION AT NORMAL CONDITIONS/SPEED LIMITS (30-35 MPH) ON A RESIDENTIAL STREET. NO ACCIDENTS OR INJURIES WERE INCURRED, HOWEVER THE HEAD REST HAS BEEN FULLY DETACHED AND IS NOW HANGING OPEN, REVEALING ALL EXPOSED MATERIALS INSIDE. PER THEDODGEDEALERSHIP AND MOPAR (EXTENDED WARRANTY SERVICES), REPAIR WAS NOT COVERED AND THERE WOULD BE OUT-OF-POCKET CHARGES FOR PARTS AND SERVICE UP TO $900. UPON FURTHER RESEARCH, THIS COSTLY SAFETY ISSUE IS BEING EXPERIENCED BY OTHERDODGEVEHICLE OWNERS SOME OF WHOM HAVE GOTTEN THE FCA TO COVER ASSOCIATED COSTS; AND THERE IS ALSO A CLASS ACTION LAWSUIT IN FL AS OF FEB. 2020. HOPEFULLY THIS DANGEROUS DEFECT AND AN UNREASONABLE SAFETY RISK IS GRANTED A RECALL TO REMEDY THE SITUATION SOON BEFORE SOMEONE IS SERIOUSLY HURT. THANK YOU FOR ALL THAT YOU DO AND YOUR SUPPORT IN THE MATTER. *TR

Mileage: 60,000

WENT OUT TO VEHICLE IN THE MORNING TO GO TO WORK,NOTICED PASSENGER HEADREST AIRBAG WAS DEPLOYED. VEHICLE WAS NOT USED DURING THE EVENING,PARKED AFTER COMING HOME FROM WORK. *TR

Mileage: 51,576

VEHICLE WAS IN PARK. GOT INTO VEHICLE WHILE IT WAS UNATTENDED FOR SEVERAL HOURS OVER NIGHT. PASSENGER HEADREST WAS DEPLOYED. *TR

Mileage: 62,000

DRIVER SIDE HEADREST DEPLOYED WHILE DRIVING VEHICLE ON THE HIGHWAY. HEADREST FASTENER WAS DAMAGED IN THE PROCESS MAKING THE FASTENER UNREPAIRABLE. DEALER STATES THERE IS NO CURRENT OPEN RECALL ON THIS ISSUE EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ONLINE. I TOOK IT TO THE DEALER TO SEE IF THERE WAS A RECALL AND THEY SAID IT WOULD BE $700 TO REPLACE. THE INVOICE SAYS THEY " INSPECTED THE HEADREST. CAN NOT BE RESET. TABS IN BACK ARE BROKEN. WILL REQUIRE NEW HEADREST." WHEN WE LOOKED AT WHAT HELD THE HEADREST TOGETHER, WE SAW TWO TINY PLASTIC PIECES HOLDING IT TOGETHER THAT BROKE. WE WERE JUST DRIVING ALONG AND IT DEPLOYED.

Mileage: 64,000

GAS CONTINUES TO PUMP AFTER THE TANK IS FULL AND SPILL OUT AND ALL DOWN THE SIDE OF THE DURANGO UNTIL I SHUT IT OFF. THE HANDLES DOESN'T ALWAYS CLICK OFF ON ITS OWN. SERVICE AIR BAG SENSOR KEEPS COMING ON AND OFF. DEALER DOESN'T KNOW ANYTHING ABOUT EITHER PROBLEM.

Mileage: 118,000

I WAS DRIVING HOME FROM WORK ON A CITY STREET JUST EXITING A ROUNDABOUT GOING NO MORE THAN 15 MILES PER HOUR AND MY HEADREST EXPLODED FORWARD HITTING ME IN THE BACK OF THE HEAD. IT WAS QUITE JARRING. IT FELT LIKE SOMETHING HEAVY AS IN MY BACK SEAT AND SHOT FORWARD HITTING MY DRIVERS SEAT. THERE WERE NO CARS AROUND ME, AND NOTHING HIT MY CAR.

Mileage: 30,000

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. WHILE DRIVING 5 MPH, THE DRIVER'S HEADREST AIR BAG DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,425.

Mileage: 75,425

DRIVER'S ACTIVE HEADREST POPPED WHILE DRIVING DOWN A SMOOTH, PAVED ROAD AT APPROXIMATELY 30 MPH. THE LOUD NOISE AND JOLTING OF THE SEAT ALMOST CAUSED AN ACCIDENT.

Mileage: 48,000

PLEASE SERVICE AIRBAG NOTIFICATION AND WARNING INDICATOR WILL COME AT START OF VEHICLES.

Mileage: 45,000

THE CHECK AIR BAG IS ON. UPON TAKING THE VEHICLE TO DODGE. THE SERVICE DEPARTMENT STATED THE CAUSE IS SEAT HARNESS FAILURE. DODGE CHECKED THE CODES AND STATED THEY FOUND B0020-13 AND B1C11-13. DODGE STATED THIS NOT A RECALL ISSUE. THEY ORDERED PART NUMBER 68100768AD WIRING : SEAT BACK AND PART NUMBER 5PN14DX9AA HEADREST: ACTIVE HEAD RESTR. ALTHOUGH WITH ALL OF THE AIR BAGS CONCERNS AND DODGE'S PROBLEMS WITH THEM AND RECALLS. THIS REPAIR WILL COST UP TO 900.00. AND WILL HAVE THE VEHICLE IN THE SHOP FOR POTENTIALLY 3 DAYS. DAY ONE FINDING THE ISSUE AND THEN POTENTIALLY 1-2 DAYS AFTER THE PARTS ARE ORDERED AND COME IN. THE LAST STATEMENT DODGE MADE WAS " NEED TO REPLACE HEADREST SEAT HARNESS AND RETEST FOR ANY FURTHER NEEDS."

Mileage: 113,407

1. AIR BAG CONTINUOUSLY POPS UP WHENEVER DRIVING, I HAVE RECEIVED MULTIPLE EMAILS FROM WESTGATE AND TAKEN TO THEM WITH NO REPAIR. RECENT ACCIDENT AIRBAG DID NOT WORK. 2. I AM UNABLE TO OPEN GAS TANK FROM INSIDE, I LITERALLY HAVE TO GET OUT GO TO BACK OF TRUCK AND PULL A LEVER, I FOUND OUT HOW TO DO THIS BY ANOTHER OWNER WHO DID IT ON YOUTUBE. I ALMOST GOT HIT BY CAR TWICE. 3. I WAS IN A CAR ACCIDENT WHERE I RAN INTO A MINI MALL, I PULLED UP AND PARKED THEN THE CAR JUST TOOK OFF ON OWN, IT HAPPEN SO FAST AND ONLY THING I OUR POLICE COULD THINK WAS I PUSHED WRONG PEDDLE BUT I DID NOT, I DID TAKE TO WESTGATE FOR REPAIRS, THERE WAS A RECALL AND WAS NEVER REIMBURSED FOR $500 DEDUCTIBLE OR PAIN/SUFFERING

Mileage: 55,000

MY 2015 DURANGO'S "ACTIVE HEADREST RESTRAINT" DEPLOYED WHILE THE VEHICLE WAS COMPLETELY OFF. IN FACT, WE DID NOT EVEN HAVE THE KEYS WITH US. MY WIFE WAS WIPING DOWN THE SEATS AND CENTER CONSOLE, WHEN IT VERY SUDDENLY AND LOUDLY "POPPED" OPEN. WE HAVE THE EXTENDED WARRANTY, WHICH CHRYSLER REFUSED TO ACCEPT FOR THE REPAIR. VEHICLE HAD 21,000 MILES AND WAS PARKED (TURNED COMPLETELY OFF) IN A DRIVEWAY. I SUSPECT THIS HAD SOMETHING TO DO WITH RECENT TEMPERATURE CHANGES, BECAUSE THIS WAS THE FIRST DAY BELOW 50 DEGREES AFTER A COUPLE WEEKS OF 90 DEGREE AVERAGE DAYS IN THE SUN.

Mileage: 21,000

DRIVING ON FREEWAY COMING BACK FROM PAYSON AREA AND WE HEARD A POP NOISE AT DRIVERS SEAT HEADREST AND SAW THAT THE HEADREST POPPED OPEN. WE DIDN'T KNOW IT WAS AN AIRBAG UNTIL A DODGE DEALER SAID THAT IT WAS THE AIRBAG AND IT'S NOT UNDER WARRANTY AND CAN'T TAKE CARE OF IT. KEPT ASKING IF WE WERE IN A COLLISION WHEN THE HEADREST BROKE AND WE WERE NOT! WE WERE DRIVING AT ABOUT 65 MILES AN HOUR WHEN THAT HAPPENED. WE WERE ALSO TOLD THAT OUR MOTOR MOUNTS HAVE TO BE REPLACED AND THE VEHICLE IS ONLY 3 YEARS OLD. WE HAVE KEPT OUR VEHICLES FOR LONGER THAN THIS BEFORE AND NEVER HAD TO REPLACE MOTOR MOUNTS. NOT SURE IF THEY ARE DEFECTIVE OR IF THESE PROBLEMS ARE JUST BECAUSE IT IS A DODGE. I HAVE NEVER OWNED DODGE BEFORE. I'VE BEEN DRIVING THE VEHICLE WITH THE HEADREST OPEN FOR ABOUT 2 MONTHS NOW AS ONE DODGE DEALER IN TEMPE MADE ME GO TO THE ONE IN AVONDALE SINCE THAT IS WHERE I PURCHASED IT FROM AND I HAD TO MAKE APPOINTMENTS EACH TIME AND IT TOOK FOREVER TO GET THE APPOINTMENTS FOR EACH. NOW MY NECK HURTS AS A RESULT OF DRIVING MY VEHICLE WITH MY HEAD LEANING FORWARD AND STILL I HAVEN'T HEARD FROM THE WARRANTY COMPANY OR THE DEALERSHIP. I CALLED AN 800 # AFTER THE DEALER TOLD ME THEY COULDN'T DO ANYTHING AND THEY WERE TO CALL ME BACK WITHIN 3 DAYS AND NOW IT'S BEEN ABOUT 2 WEEKS AND NO WORD FROM THEM. THE DATE BELOW IS APPROXIMATE. PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 55,000

THE SERVICE AIR BAG SYSTEM LIGHT KEPT COMING ON EVERY TIME I DROVE IT. I TOOK IT TO THE DEALER AND THEY SAID THERE IS A DEFECT IN THE WIRING HARNESS AND PASSENGER SEAT AIR BAG AND THEY NEED TO BE REPLACED. SINCE THIS WAS A DEFECT I FELT I SHOULDN'T HAVE TO PAY FOR IT BUT BECAUSE MY WARRANTY RAN OUT I HAVE NO CHOICE. NOT RIGHT!!

Mileage: 45,000

THE SERVICE AIRBAG WARNING AND LIGHT COMES ON AND STAYS ON FOR A WHILE (LIKE 2 TO 3 WEEKS) THEN JUST DISAPPEARS WHILE IN MOTION AND STATIONARY.

Mileage: 30,000

SINCE APPROXIMATELY 32,000 MILES THE AIRBAG LIGHT HAS ILLUMINATED RANDOMLY. AFTER 48,000 MILES, THE LIGHT TURNS ON ALMOST IMMEDIATELY AFTER STARTING AND WILL STAY ON AND DING RANDOMLY DURING THE DRIVE.

TL* THE CONTACT OWNS A 2015 DODGE DURANGO. WHILE DRIVING AT VARIOUS SPEEDS THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG WARNING LIGHT REMAINED IN STORED MEMORY MODE, WHICH MADE IT IMPOSSIBLE TO DIAGNOSE THE VEHICLE. THE DEALER ALSO STATED THAT THE SIDE AIR BAGS WERE MALFUNCTIONING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 04/14/16*LJ *TR

Mileage: 4,000

BOUGHT A 2015 DURANGO IN MAY 2015 HAVE HAD IT 45DAYS AND IT HAS BEEN IN THE SERVICE DEPT AT THE DEALERSHIP MORE THAN WITH ME. IT STARTED WITH A FUEL SENSOR, THEN THE SUNROOF WOULDN'T CLOSE, IT FRIED THE USB PORT, THE AIR BAG WARNING LIGHT KEEPS GOING ON & OFF WHILE DRIVING, NOW THE SEAT NOR STEERING WHEEL WILL MOVE AT ALL OR IF YOU DOES MOVE BY SOME MIRACLE THE SEAT DECIDES TO REPOSITION ITSELF WHILE YOU ARE DRIVING.

Mileage: 500