High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
My driver side front LED turn signal has failed after 42,890 miles. My safety and others safety is affected as my drivers side front LED turn signal is no longer functioning which makes it hard for others to know I’m turning left. The turn signal has stopped functioning on Monday, Aug 25th 2025 resulting in it not functioning since. Warning light shows on dashboard in “stored messages” on instrument cluster (pics and video of both can be provided). The vehicle has not been inspected by the dealership or anyone else yet. The vehicle is scheduled to go into the shop late September for brakes (will have them look at code for led turn signal being out). Reading over my extended warranty from the manufacturer and asking a representative; they informed me that the replacement of a headlight assembly was not covered under warranty, but gave no proper explanation why. Only that it’s not listed under covered parts; yet covered parts does state a “concealed headlamp module.”
My driver side front LED turn signal has failed after 42,890 miles. My safety and others safety is affected as my drivers side front LED turn signal is no longer functioning which makes it hard for others to know I’m turning left. The turn signal has stopped functioning on Monday, Aug 25th 2025 resulting in it not functioning since. Warning light shows on dashboard in “stored messages” on instrument cluster (pics and video of both can be provided). The vehicle has not been inspected by the dealership or anyone else yet. The vehicle is scheduled to go into the shop late September for brakes (will have them look at code for led turn signal being out). Reading over my extended warranty from the manufacturer and asking a representative; they informed me that the replacement of a headlight assembly was not covered under warranty, but gave no proper explanation why. Only that it’s not listed under covered parts; yet covered parts does state a “concealed headlamp module.”
Uconnect box requires service
Driver side DRL malfunction and impacts visibility at night. No warning/error codes. Starter Relay causing no crank/Fuel pump failure causing me to stall out in the middle of a intersection
Uconnect box requires service
Driver side DRL malfunction and impacts visibility at night. No warning/error codes. Starter Relay causing no crank/Fuel pump failure causing me to stall out in the middle of a intersection
I am writing to formally request assistance regarding a persistent and unresolved issue with my vehicle’s Uconnect system, which has now escalated into a serious safety concern. I purchased my vehicle in April 2022. Within two weeks, I began receiving an error message stating: “Uconnect Box requires service. Please visit an authorized dealer.” Since then, I have brought the vehicle to Cutter Dodge Honolulu on multiple occasions, beginning on June 1, 2022, to address this issue. Each time, I was informed that the error was due to a pending software update and that no immediate fix was available. Despite repeated service visits, including 6/30/22, 8/18/22, 11/22/22, 6/13/23, 9/1/23, 10/25/23, 12/14/23, 2/1/24, 10/3/24, and most recently on 5/22/25, the issue has never been resolved. I consistently reported the Uconnect error, and each time, I was reassured that an update would eventually be released. I trusted the expertise of the dealership and continued to follow their guidance, despite the inconvenience and growing frustration. On [XXX], during a routine oil change and inspection, the situation worsened significantly. My entire radio system and associated safety features, including lane change alerts and front braking warnings, ceased functioning. I was referred to another location, where a technician (Mark from Store #45473) informed me that the entire radio system needed replacement. However, I was told that my warranty had expired, by only 77 miles, and that I would need to contact Customer Care to seek authorization for repairs. Since then, I have attempted to reach Customer Care at 800-334-9200 multiple times, but I have been repeatedly transferred and disconnected without resolution. I am deeply concerned that despite reporting this issue consistently since 2022, no action was taken until my warranty expired. I now face a situation where my vehicle is not only unreliable but potentially unsafe. The lack of functioning safety features and the ongoing Uc INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
I am writing to formally request assistance regarding a persistent and unresolved issue with my vehicle’s Uconnect system, which has now escalated into a serious safety concern. I purchased my vehicle in April 2022. Within two weeks, I began receiving an error message stating: “Uconnect Box requires service. Please visit an authorized dealer.” Since then, I have brought the vehicle to Cutter Dodge Honolulu on multiple occasions, beginning on June 1, 2022, to address this issue. Each time, I was informed that the error was due to a pending software update and that no immediate fix was available. Despite repeated service visits, including 6/30/22, 8/18/22, 11/22/22, 6/13/23, 9/1/23, 10/25/23, 12/14/23, 2/1/24, 10/3/24, and most recently on 5/22/25, the issue has never been resolved. I consistently reported the Uconnect error, and each time, I was reassured that an update would eventually be released. I trusted the expertise of the dealership and continued to follow their guidance, despite the inconvenience and growing frustration. On [XXX], during a routine oil change and inspection, the situation worsened significantly. My entire radio system and associated safety features, including lane change alerts and front braking warnings, ceased functioning. I was referred to another location, where a technician (Mark from Store #45473) informed me that the entire radio system needed replacement. However, I was told that my warranty had expired, by only 77 miles, and that I would need to contact Customer Care to seek authorization for repairs. Since then, I have attempted to reach Customer Care at 800-334-9200 multiple times, but I have been repeatedly transferred and disconnected without resolution. I am deeply concerned that despite reporting this issue consistently since 2022, no action was taken until my warranty expired. I now face a situation where my vehicle is not only unreliable but potentially unsafe. The lack of functioning safety features and the ongoing Uc INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
Daytime running light out on driver side. I researched this on internet and just about every Dodge Durango owner is experiencing same.
Daytime running light out on driver side. I researched this on internet and just about every Dodge Durango owner is experiencing same.
We have been to the dealership multiple times about the electrical issues that we are having with the vehicle. The dealership has not been able to correct the issue so we are pursuing the lemon law. We received an offer from Dodge to buy this vehicle back but they are not being reasonable with the amount they are willing to give. We would not be going through this if it wasn’t for the electrical issues that we are having therefore we do not feel like we should be penalized for something that we cannot control. We are scared that the vehicle will catch fire due to all of the electrical issues that we have with this vehicle.
We have been to the dealership multiple times about the electrical issues that we are having with the vehicle. The dealership has not been able to correct the issue so we are pursuing the lemon law. We received an offer from Dodge to buy this vehicle back but they are not being reasonable with the amount they are willing to give. We would not be going through this if it wasn’t for the electrical issues that we are having therefore we do not feel like we should be penalized for something that we cannot control. We are scared that the vehicle will catch fire due to all of the electrical issues that we have with this vehicle.
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
Water get inside the taillights and the lights stop working. Dangerous in night
Water get inside the taillights and the lights stop working. Dangerous in night
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to place gear shifter in park and then back to drive and proceed to acquire service. When this happens, it requires you come to a complete stop which can be really put you in harms way. The cluster lights flashed with warning messages in all of the situations. It happened to me twice 10/24/22 after leaving the dealer on the way home, the service engine light illuminated and remained on. The dealer's service rep said multiple codes were detected by the reader. When we brought it in to the dealer the first time 10/20/22, a total of 27 malfunction codes were in the system. How can that be and not be something serious? The powertrain control module was replaced, but when it happened again 2 more times on Monday, less than 15 min. apart, that didn't fix it. Same thing occurred yesterday that occurred five other times but put us in a dangerous situation. This time we were on a busy four-lane road SR 200 A1A in a 45 mile an hour zone and the vehicle just stopped in the middle of the road lane, locked up we could not move it and it could not be pushed off the road. We were a sitting duck for oncoming traffic and several cars almost failed to stop when approaching us. We have had it less than 3 months and it only has 1700 miles. We are unsafe driving it as this happens randomly and we don't know when or where. If this happens on the interstate or a large bridge we could be killed.
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for over an hour each time. The other 3 times the vehicle was moving and it just jumped into neutral with no warning, the cluster flashed messages saying to place gear shifter in park and then back to drive and proceed to acquire service. When this happens, it requires you come to a complete stop which can be really put you in harms way. The cluster lights flashed with warning messages in all of the situations. It happened to me twice 10/24/22 after leaving the dealer on the way home, the service engine light illuminated and remained on. The dealer's service rep said multiple codes were detected by the reader. When we brought it in to the dealer the first time 10/20/22, a total of 27 malfunction codes were in the system. How can that be and not be something serious? The powertrain control module was replaced, but when it happened again 2 more times on Monday, less than 15 min. apart, that didn't fix it. Same thing occurred yesterday that occurred five other times but put us in a dangerous situation. This time we were on a busy four-lane road SR 200 A1A in a 45 mile an hour zone and the vehicle just stopped in the middle of the road lane, locked up we could not move it and it could not be pushed off the road. We were a sitting duck for oncoming traffic and several cars almost failed to stop when approaching us. We have had it less than 3 months and it only has 1700 miles. We are unsafe driving it as this happens randomly and we don't know when or where. If this happens on the interstate or a large bridge we could be killed.