2015 DODGE GRAND CARAVAN Seats Problems

The part that failed on the 2015 Dodge Grand Caravan was the Active Head Restraint (AHR) on the passenger seat. It suddenly deployed while driving smoothly. The vehicle was going about 15 mph and there was no sudden impacts or movement that would have caused the AHR to deploy. It is available for inspection upon request. The safety of the passenger was put at risk by the potential impact of the headrest unexpectedly hitting their head that could cause physical harm. The deployment also caused a loud noise that acted as a distraction to the driver. The problem has not been reproduced as far as I know. I have seen others on multiple websites reporting the same failure of the AHR. The headrest has not been inspected as of the day of this incident report. There were no warnings or symptoms that would have led me to believe something was potentially wrong with the headrest.

The passenger headrest deployed when traveling down the road without being in a collision. The passenger has hit in the back on head with headrest going down the road. I took the vehicle to my closest dealership and they advise me to call stellantis customer care and report it. I has informed that the X87 warranty extension recently expired. I was told it would have to be an out of pocket expense even though it is a safety risk.

The driver's headrest deployed without collision. The incident occurred at an auto service center and I noticed when the vehicle was returned to me. The mechanic inspected the headrest and stated a part in the headrest broke causing it to deploy. He advised to call the dealer for repair. The incident has been reported to the dealer and I am waiting for a return call. There were no warnings for seat malfunction or symptoms prior to deployment. Headrest is available for inspection. This defect puts the driver at risk for concussion, head and neck injuries that could affect the ability to control the vehicle.

The front passenger headrest deployed for no reason. We had just parked the van and my 13 year old daughter was behind the passenger seat when the headrest deployed and something hit her in the face. We were in no accident nor rear-ended.

The active head restraint deployed on it's own. I was stopped at a light and the headrest slammed into the back of my head. I was alone in the vehicle, and nothing struck the seat or my vehicle. Upon inspection, the plastic clips that hold the metal bar in place have broken. It caused a headache and neck pain, as it jarred me unexpectedly. This affected my safety, and had I been moving at the time it could have caused an accident, putting others at risk as well. I called the dealer I purchased the vehicle from and was quoted over $600 for the part (replacement headrest) and labor, but have not taken it in for them to inspect it. There were no claims filed, so no inspections have occurred. There were no warnings, neither lights or messages, or any other problems with any part of the driver's seat. It just exploded.

Drivers side heat rest deployed sitting still. Plastic holding metal strike pin broke. Luckily no one was in the drivers seat. I just got out of it a few minutes before it happened.

My van was parked in my driveway overnight and both of the headrests deployed. I am grateful I was not driving it. I couldn’t get them to close they are stuck open. When called dealer was told was not covered even though I have Mopar coverage. Since it’s so much to fix it out of pocket the safety feature is virtually useless because I can’t have it fixed.

Passenger head rest safety mechanism deployed for unknown reason.

WAS EXITING SCHOOL PARKING LOT AND THE HEADREST LIKE EXPLODED!

Mileage: 95,000

DRIVERS SIDE HEADREST POPPED OUT. SEPARATELY, VAN STARTED SHAKING AT 1500 RPMS. NEEDED $550 WORTH OF REPAIRS TO THE #3 FUEL INJECTOR

Mileage: 80,000

FRONT PASSENGER ACTIVE HEADREST SYSTEM DEPLOYED WITH NO EXPLANATION. THE VEHICLE WAS BEING DRIVEN NORMALLY IN A PARKING LOT AND THE HEADREST JUST WENT OFF.

Mileage: 110,000

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER'S SIDE HEADREST EXPLODED INADVERTENTLY WITHOUT WARNING AND WITHOUT THE VEHICLE BEING INVOLVED IN A CRASH. THERE WAS NO INJURY SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,788.

Mileage: 48,788

I WAS SITTING IN MY PARKED CAR, ENGINE OFF, WAITING FOR SOMEONE. THE DRIVER'S SIDE HEADREST POPPED OPEN SUDDENLY. I CANNOT PUT IT BACK IN POSITION BECAUSE THE PLASTIC TABS INSIDE ARE BROKEN. I AM THANKFUL I WAS LEANING FORWARD READING A BOOK AND THAT I WAS NOT DRIVING AS THIS COULD HAVE BEEN PAINFUL AND/OR DANGEROUS.

Mileage: 94,312

FRONT SEAT ACTIVE HEAD RESTRAINT DEPLOYED ON ITS OWN. VEHICLE WAS PARKED WITH NOBODY INSIDE WHEN IT HAPPENED. I DID RECEIVE A LETTER IN MAIL THAT IT IS AN ISSUE AND LETTER HAD BEEN SUBMITTED WITH THIS.

WHILE DRIVING MY FRONT DRIVER SEAT HEADREST DEPLOYED FOR NO APPARENT REASON.

Mileage: 28,234

CAME OUT TO MY CAR AND THE DRIVER SIDE HEADREST WAS DEPLOYED. MY CAR HAS BEEN IN NO VEHICLE ACCIDENTS. MY MINIVAN WAS STATIONARY IN MY DRIVEWAY.

Mileage: 68,677

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL ON THE OUTSIDE OF HIS DRIVEWAY, WHEN APPROACHING THE VEHICLE, HE NOTICED THAT THE FRONT DRIVER'S SIDE HEAD REST WAS DETACHED FROM THE SEAT. OPELIKA CHRYSLER DODGE JEEP RAM LOCATED AT 801 COLUMBUS PKWY, OPELIKA, AL 36801, (334) 749-8113, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 68,677.

Mileage: 68,677

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE DRIVER SIDE FRONT HEADREST DEPLOYED WITHOUT IMPACT. THE CONTACT WAS SLAMMED IN THE BACK OF THE HEAD DUE TO THE FAILURE AND SUFFERED A MINOR HEADACHE. THE CONTACT CALLED JAMES CHRYSLER DODGE JEEP RAM OF CEDAR LAKE(13007 WICKER AVE, CEDAR LAKE, IN 46303) BY PHONE AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE; HE WAS THEN GIVEN AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Mileage: 150,000

THE HEADREST DEPLOYED AND WILL NOT GO BACK IN. THIS IS A FEATURE TO PREVENT WHIPLASH IN A CRASH, BUT THE VEHICLE WAS PARKED WHEN THE HEADREST DEPLOYED. THIS IS DANGEROUS AND NOW I AM CONCERNED ABOUT MY SAFETY DRIVING IF IT HAPPENS TO THE OTHER ONE UNEXPECTEDLY.

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, SHE BECAME AWARE THAT THE DRIVER'S HEADREST WAS DEPLOYED. THE CONTACT STATED THAT HER SON INFORMED HER THAT A PIECE IN THE HEADREST WAS DETACHED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

Mileage: 58,000

WHILE MY HUSBAND WAS DRIVING THE PASSENGER SIDE HEADREST DEPLOYED FOR NO REASON! I HAPPENED TO BE SITTING IN THE SEAT AT THE TIME AND THANKFULLY IT DIDN'T HURT ME BUT IT SCARED THE CRUD OUT OF ME!! WE WERE ACTUALLY ONLY GOING ABOUT 5MPH AS WE WERE COMING OUT OF THE PARKING LOT OF A CHIC-FIL-A.

Mileage: 82,111

THE FRONT PASSENGER HEADREST POPPED OPEN. I WASN'T DRIVING OR EVEN IN THE CAR WHEN IT HAPPENED THANKFULLY. I CAME OUT TO THE CAR AND IT HAD POPPED. IT HAS BEEN HOT HERE AND WONDERED IF THAT CAUSED IT, BUT IF THAT IS THE CASE IT IS VERY SCARY AS IT MAKES ME WONDER IF THAT'LL HAPPEN TO OTHER PARTS OF THE CAR. AS IS I'M WORRIED ABOUT THE DRIVER SIDE AS THAT SEAT STOPPED WORKING WITHIN A MONTH OF ME PURCHASING IT. AND NOW IT ISN'T WORKING AGAIN.

Mileage: 89,000

WHILE DRIVING TO WORK, THE DRIVER SIDE HEAD REST DEPLOYED. I WAS NOT INVOLVED IN AN ACCIDENT, JUST IDLING AT A STOPLIGHT. THANKFULLY, I DID NOT SUSTAIN ANY INJURIES. I CALLED THE DEALERSHIP I PURCHASED FROM AND THE SERVICE DEPARTMENT SAID THAT THE REPAIR COST WOULD BE OUT OF MY POCKET. HOW IS THIS OK WHEN IT CLEARLY HAS TO BE A MANUFACTURER MALFUNCTION. THIS SERIOUSLY NEEDS SOME ATTENTION AND A RECALL ISSUED.

Mileage: 66,000

DRIVERS SIDE HEADREST DEPLOYED WITHOUT BEING IN AN ACCIDENT. VEHICLE WAS PARKED AND UNATTENDED WHEN DEPLOYMENT OCCURRED.

Mileage: 50,000

THE HEADREST ON THE PASSENGER SEAT POPPED OPEN WHILE I WAS DRIVING, SCARED ME. NOW I AM AFRAID, MY DRIVERS SIDE WILL DO THE SAME WHILE I AM DRIVING CAUSING A TERRIBLE HAZARD FOR ME. I WENT TO DEALERSHIP AND THEY SAID NOT THEIR PROBLEM AND WANTED TO CHARGE ME $900 TO FIX IT. THIS SHOULD BE RECALLED. I DID NOT HAVE THEM DO IT DUE TO THE COST TO ME.

Mileage: 38,000

2015 DODGE GRAND CARAVAN WAS PARKED IN OUR DRIVEWAY, NOT STARTED. I WAS SEATED IN DRIVER SEAT AFTER JUST ENTERING THE VEHICLE, DOOR STILL OPEN, I ACTIVATED THE PASSENGER SIDE POWER SLIDING DOOR SO MY FAMILY COULD ENTER THE REAR. MY WIFE OPENED THE FRONT PASSENGER DOOR BUT HAD NOT ENTERED THE VEHICLE, SHE WAS ASSISTING THE KIDS ENTERING THE REAR. THE PASSENGER SEAT HEADREST SUDDENLY BURST OPEN AND EXTENDED FORWARD. EVERYONE JUMPED AT THE SUDDEN NOISE. I LOOKED OVER AND SAW THE HEADREST DISTENDED AND DIDN'T KNOW IT COULD DO THAT. I INSPECTED THE HEADREST AND SAW ARMS AND LATCHES THAT INDICATED IT COULD BE MOVED. I ATTEMPTED TO RETURN IT TO NORMAL BUT IT WOULD NOT MOVE VERY EASILY. WE DECIDED TO LEAVE IT AS WE WERE ON OUR WAY SOMEWHERE. LATER I AGAIN ATTEMPTED TO PUT IT BACK TOGETHER BUT IT WOULD NOT STAY TOGETHER. I LOOKED ONLINE FOR POSSIBLE REPAIR INFORMATION AND FOUND IT TO BE DESCRIBED AS A SAFETY FEATURE TO HELP PREVENT WHIPLASH INJURY AND THAT IT SHOULD NOT DEPLOY WITHOUT A CRASH. NO OTHER SAFETY FEATURES DEPLOYED. THE VEHICLE STILL OPERATED NORMALLY. I CONTACTED DODGE DIRECTLY THROUGH ONLINE CHAT AND SPENT OVER 30 MINUTES DESCRIBING EVERYTHING IN DETAIL AND WAS TOLD A MANAGER WOULD BE CONTACTING ME IN 1-2 DAYS. AFTER A WEEK, NO CALL WAS RECEIVED. I AGAIN CONTACTED DODGE AND WAS GIVEN THE RUN AROUND WITH REQUEST FOR ALL THE INFORMATION AGAIN EVEN THOUGH THE AGENT PULLED UP THE FILE AND TOLD ME WHAT HAD HAPPENED. THEY REFUSED TO SEND IT TO A MANAGER AGAIN UNLESS I SPENT ANOTHER 30+ MINUTES DESCRIBING EVERYTHING IN DETAIL AGAIN. I TOLD THEM I WAS PULLING UP THE NHTSA WEBSITE TO FILE A COMPLAINT AND THEY IMMEDIATELY GAVE ME A CASE NUMBER AND FORWARDED THE ISSUE WITHOUT HAVING TO PROVIDE ANY INFORMATION AGAIN. I TOLD THEM IT SEEMED THEY WERE RUNNING ME IN CIRCLES.

Mileage: 65,000

PASSENGER SIDE HEADREST DEPLOYED ON ITS OWN.

Mileage: 70,000

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONTAL HEAD REST DEPLOYED AFTER HER GRANDSON HELD ON TO THE HEADREST FOR SUPPORT WHILE EXITING THE VEHICLE. THE FAILURE OCCURRED WHILE THE VEHICLE WAS PARKED. THE CONTACT TOOK THE VEHICLE TO GRIFFIN CHRYSLER DODGE JEEP RAM (961 E, US-74 BUS, HAMLET, NC 28345) WHERE SHE WAS INFORMED THAT A PLASTIC PART ATTACHED TO THE HEADREST FRACTURED CAUSING THE FAILURE. THE CONTACT WAS INFORMED THAT THE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.

Mileage: 103,000

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE FRONT PASSENGER'S SIDE HEAD REST DEPLOYED AND STRUCK THE CONTACT IN THE BACK OF THE HEAD. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.

Mileage: 49,000

ON THURSDAY JUNE 4, 2020 I WAS OPERATING A 2015 DODGE CARAVAN OWNED BY THE DANVILLE PUBLIC SCHOOLS TRANSPORTATION DIVISION. WHILE STOPPED AT A TRAFFIC LIGHT I RAISED THE HEIGHT OF THE HEAD REST ONE CLICK TO PLACE THE HEAD REST HIGHER UP THE BACK OF MY HEAD. WHEN THE LIGHT CHANGED TO GREEN I PROCEEDED TO THE NEXT INTERSECTION AND HAD TO STOP FOR A SECOND RED LIGHT. AS I PULLED AWAY FROM THE SECOND LIGHT (AFTER A GREEN INDICATOR) THE HEAD REST SUDDENLY POPPED OPEN MAKING IMPACT WITH THE REAR OF MY HEAD. THE VEHICLE WAS IN MOTION WHEN THE HEAD REST DEPLOYED. I MENTIONED THE HEAD REST TO OUR SHOP TECHNICIAN WHO BEGAN TO MAKE INQUIRY INTO THE POSSIBLE CAUSE. THE SHOP TECHNICIAN SPOKE TO THE LOCAL DODGE DEALERSHIP ABOUT THE ISSUE AND WAS ADVISED THERE WERE NO RECALLS OR SAFETY BULLETINS ON THE ISSUE AND THAT NEW REPLACEMENTS WERE AVAILABLE FOR AROUND $600 AND THAT OUR BEST OPTION WOULD BE TO RETRIEVE ONE FROM A JUNK YARD. A CLOSER LOOK ON LINE INDICATED ISSUES WITH DODGE AHR HEAD REST. THE LOCKING PIN SHOULD BE RELEASED BY A SOLENOID POWERED LATCH THAT IS TRIGGERED BY THE SENSOR SYSTEM IN THE EVENT OF A CRASH. THE PLASTIC RETAINERS THAT HOLD THE LOCKING PIN FAILED AND BROKE AWAY CAUSING THE FRONT SECTION OF THE HEAD REST TO DEPLOY WITHOUT TRIGGERING THE SOLENOID. PLEASE SEE THE ATTACHED PHOTOS OF THE DAMAGED RETAINER POINTS AND THE LOCKING PIN. THIS 2015 DODGE VAN HAS 58,976 ORIGINAL MILES. *TR

Mileage: 58,976

THE HEADREST DEPLOYED WHILE DRIVING DOWN A RESIDENTIAL STREET. *TR

Mileage: 70,000

THE HEAD RESTRAINT FOR INSIDE THE HEADREST FOR BOTH THE DRIVER AND PASSENGER SEAT HAVE BRACKETS THAT WILL RANDOMLY FAIL.

Mileage: 78,800

AUG 3, 2019 JUST GOT OFF INTERSTATE-44. I WAS STOPPED, & WAS GETTING GAS AT MURPHY USA, IN A COMMERCIAL LOT, ON A CITY STREET. VEHICLE WAS PARKED, STATIONARY AND NOT RUNNING. I WAS OUTSIDE THE VEHICLE. MY 3 SON'S WERE INSIDE THE VAN. MY 15 YEAR OLD SON HAD HIS HEAD ON THE PASSENGER HEADREST WHEN IT RANDOMLY DEPLOYED FOR NO REASON AT ALL. NO WRECK, NO REASON. THE HEADREST POPPED SO LOUDLY I THOUGHT IT WAS A GUNSHOT NEAR US. IT FRIGHTENED US ALL. MY 15 YR OLD SON HAD NECK PAIN FROM THE UNEXPECTED EXPULSION FORWARD WHEN HIS HEADREST RANDOMLY DEPLOYED FOR NO REASON...HIS PAIN CONTINUED AS HE BEGAN TO GET MORE STIFF SO HE WAS SCHEDULED , SEEN AND ADJUSTED AT THE CHIROPRACTOR. HE HAD A FEW APPOINTMENTS TO GET THE PAIN TO STOP. I CALLED GRAVEN CHRYSLER OF LEBANON MO WHERE I PURCHASED THE VAN TO GET IT REPAIRED. I WAS TOLD I WOULD BE RESPONSIBLE FOR THE REPLACEMENT DUE TO NO RECALL YET!. THE VAN HAS APPROX. 56,000 MILES AND I HAVE EXTENDED WARRANTY WITH BUMPER TO BUMPER. I WAS THEN TOLD BOTH HEADRESTS WOULD BE REPLACED UBDER THE WARRANTY YET THAT WAS OVER 6 MONTHS AGO. I WAS STILL TOLD TODAY THEY CANNOT GET NEW PARTS IN. MAYBE NEXT MONTH? I AM SCARED TO DRIVE MY VEHICLE! HAD THIS HAPPENED WHILE I WAS DRIVING -IT IS LIKELY I'D HAVE WRECKED AND KILLED MANY PEOPLE! !!THIS IS A MAJOR, DANGEROUS, DEFECT IN MANUFACTURING! IT IS AN EXTREMELY HAZARDOUS CONDITION TO DRIVE WITH DEFECTIVE HEADRESTS! MY SON WAS INJURED, I 'VE FEARED DRIVING IT FOR 6 MONTHS AND AFTER 6 MONTHS STILL NOTHING HAS CHANGED OR BEEN FIXED,! IT IS EMBARRASSING FOR US TO HAVE TO TELL PEOPLE ABOUT HE DEFECT AND ASK THEM TO SIT IN THE BACK. THIS HAS TO QUALIFY FOR A RECALL! THIS SHOULD SHAME CRYSLER DODGE! IT CERTAINLY IS NOT ACCEPTABLE BUSINESS PRACTICE AND LEAVING A SPREADING A POOR REPUTATION FOR OUR LOCAL DEALER, AS WELL AS FOR ALL CHRYSLER DODGE BRANDS. SOMEONE WILL WRECK IF THEY HAVEN'T YET!

Mileage: 55,000

THE DRIVER'S SIDE HEADREST DEPLOYED UNEXPECTEDLY. MY VEHICLE WAS PARKED IN MY GARAGE. THE CAR WAS STATIONARY, NOT RUNNING AND HAD NOT BEEN IN ANY KIND OF COLLISION. WHEN I INSPECTED THE INSIDE OF THE HEADREST, THE PLASTIC BRACKETS THAT HOLD THE METAL PIN WERE COMPROMISED. THE METAL PIN IS STILL IN PLACE, BUT THE PLASTIC PRONGS THAT WERE SUPPOSED TO HOLD ONTO THE PIN TO KEEP THE HEADREST IN PLACE BOTH FAILED. ONE CRACKED AND IS PARTIALLY ATTACHED. THE OTHER PRONG CAME OFF COMPLETELY. I BELIEVE THE PLASTIC BROKE FROM BEING UNDER PROLONGED TENSION. WHY WOULD SOMETHING THAT IS DESIGNED TO BE A SAFETY FEATURE BE MADE OUT OF SOMETHING AS FLIMSY AS PLASTIC? I'M SO THANKFUL THAT I WASN'T DRIVING WHEN THIS INCIDENT OCCURRED BECAUSE IT COULD HAVE CAUSED SERIOUS INJURIES. THERE ARE MANY OTHER REPORTS OF DODGE CUSTOMERS HAVING THIS SAME ISSUE. THE ACTIVE HEAD RESTRAINT (AHR) SYSTEM SHOULD BE RECALLED DUE TO SAFETY CONCERNS. THE HEADREST SHOULD NOT DEPLOY BY ITSELF. UNFORTUNATELY, FROM WHAT I HAVE READ, DODGE IS CLAIMING NO RESPONSIBILITY AND THE ISSUE IS NOT COVERED UNDER WARRANTY. THE REPAIR IS AROUND $900, BUT MOST PEOPLE CAN'T AFFORD THAT AND DON'T WANT TO PAY IT ANYWAY BECAUSE THE PROBLEM COULD HAPPEN AGAIN. DODGE SHOULD BE REPAIRING THESE HEADRESTS AT NO COST TO THE CUSTOMERS.

Mileage: 23,981

THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT COLLISION. I DID NOT HEAR IT DEPLOY SO I'M ASSUMING IT HAPPENED WHEN THE VAN WAS PARKED AND I WAS NOT IN IT. UNSURE IF VAN WAS RUNNING OR OFF. THE REASON IT DEPLOYED IS PLASTIC PARTS THAT SHOULD BE ATTACHED TO METAL PIN INSIDE BROKE. DANGEROUS DESIGN! I HAVE READ ABOUT THIS ISSUE WITH MANY OTHER PEOPLE'S 2015 DODGE GRAND CARAVAN. THE $900.REPAIR COST FOR THESE DEFECTIVE HEADRESTS IS RIDICULOUS! ESPECIALLY KNOWING IT MAY HAPPEN AGAIN.

Mileage: 60,930

THE DRIVER SIDE HEAD REST DEPLOYED WHILE I WAS DRIVING. THE PIN THAT WAS HOLDING THE HEADREST IN PLACE GAVE WAY DUE TO THE PLASTIC HOLDING THE PIN FAILED. IT LOOKS LIKE HEAT STRESS ON THE PLASTIC.

Mileage: 50,000

DRIVERS SIDE HEAD RESTRAINT DEPLOYED WHILE DRIVING NORMALLY CAUSING NECK INJURY.*DT CAR WAS NOT REPAIRED.*JB

Mileage: 46,000

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 5 MPH, THE FRONT PASSENGER SIDE HEAD REST ERRONEOUSLY ACTIVATED. UPON INSPECTION, IT WAS DETERMINED THAT THE INTERNAL BRACKET FRACTURED, CAUSING THE HEAD REST TO DEPLOY. THE PASSENGER SEAT WAS NOT OCCUPIED DURING THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. CONSUMER CONTACTED THE DEALER WHERE VEHICLE WAS PURCHASED WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000. CONSUMER IS CURRENTLY USING ZIP TIES TO HOLD HEAD SET IN PLACE AND AIR BAG SAFETY FEATURE IS DISABLED *JB

Mileage: 70,000

THE VEHICLE WAS PARKED IN A PARKING LOT. MY WIFE OPENED THE FRONT PASSENGER DOOR AND WAS ABOUT TO GET IN AS MY SON WAS GETTING IN THROUGH THE SLIDING PASSENGER-SIDE DOOR. WITHOUT ANY KIND OF IMPACT THE HEADREST ON THE FRONT PASSENGER SEAT FORCEFULLY DEPLOYED. THANKFULLY MY WIFE WASN'T IN THE SEAT YET, SO NO ONE WAS HURT. WHEN I EXAMINED THE HEADREST, I FOUND THAT THE PLASTIC PART THAT IS SUPPOSED TO PREVENT THE HEADREST FROM DEPLOYING HAD FAILED AND HAD BROKEN INTO A NUMBER OF SMALL PIECES. MY VAN ISN'T KEPT IN A GARAGE, SO IT SPENDS ALL OF ITS TIME OUTSIDE IN IOWA WEATHER, WHICH THIS PAST YEAR HAS RANGED FROM COLDER THAN -30F TO HIGHER THAN 90F. IT SEEMS LIKE THE PLASTIC COULDN'T HANDLE IT.

Mileage: 52,650

OUR VAN WAS STATIONARY, NO MOVING AND THE DRIVER HEADREST DEPLOYED.

Mileage: 52,000

THE DRIVER HEADREST DEPLOYED WITHOUT A CRASH, JUST HAPPENED OUT OF NOWHERE. IT WAS STATIONARY.

Mileage: 52,501

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. PASSENGER SIDE HEADREST UNIT ERRONEOUSLY DEPLOYED. PASSENGER SUSTAINED HEAD INJURY CAUSE OF THE FAILURE WAS UNKNOWN THE CONTACT STATED THAT WHILE AT A STOP LIGHT THE PASSENGER SIDE ACTIVE HEADREST UNIT ERRONEOUSLY DEPLOYED CAUSING A HEAD INJURY TO THE PASSENGERS. NO MEDICAL TREATMENT WAS REQUIRED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS 128,000.*JB

Mileage: 128,000

WHILE IN PARK THE PASSENGER SEAT HEADREST DEPLOYED.

Mileage: 120,000

DRIVERS SIDE ACTIVE HEADREST DEPLOYED WHILE VEHICLE WAS SITTING IN THE GARAGE. IN PICTURES IT CAN BE SEEN THAT THE PLASTIC FATIGUED AND FAILED AT THE RETENTION PIN.

Mileage: 76,000

THE HEADREST DEPLOYED WHILE PARKED AND UNOCCUPIED. THE PLASTIC RETENTION LOOPS SNAPPED AND BROKE.

Mileage: 70,000

ON THIS 2015, FLORIDA BASED, DODGE GRAND CARAVAN WITH 58,640 MILES, THE PASSENGER SIDE ACTIVE HEAD RESTRAINT DEPLOYED WITH THE CAR PARKED IN THE DRIVEWAY AND NO ONE IN IT. IT COULD NOT BE RESET AS THE THIN PLASTIC BRACKET THAT HELD A METAL RESTRAINING BAR IN PLACE DISINTEGRATED UNDER THE PRESSURE OF THE DEPLOYMENT SPRING AND RELEASED. IN FACT IT APPEARED THAT MULTIPLE PLASTIC PARTS HAD BROKEN. CHECKING THE INTERNET, THIS APPEARS TO HAVE HAPPENED IN HUNDREDS OF OTHER VEHICLES IN MULTIPLE MODELS AND MODEL YEARS AND DODGE/CHRYSLER HAS MADE NO ATTEMPT TO FIX THE PROBLEM OR WARN THE OWNERS. THERE ARE ALSO AT LEAST TWO SEPARATE LAW FIRMS PURSUING CLASS ACTION LAWSUITS REGARDING THIS. THERE ALSO APPEAR TO BE HUNDREDS OF COMPLAINTS ON THIS SITE. IF THIS HAPPENED ON THE DRIVER'S SIDE WHILE THE CAR WAS IN MOTION, AN ACCIDENT COULD HAVE RESULTED. THE DODGE DEALER SAID THEY HAVE NO OBLIGATION TO FIX THIS AND THAT REPLACING EACH HEAD RESTRAINT WOULD COST CLOSE TO $900. THEY ALSO COULD NOT SAY THE DRIVER'S SIDE HEAD RESTRAINT WOULDN'T ALSO DEPLOY UNEXPECTEDLY. ONE WONDERS IF THERE HAVEN'T ALREADY BEEN SIGNIFICANT OR EVEN FATAL ACCIDENTS RELATED TO THIS. GETTING HIT BY THE HEADREST WOULD CAUSE INJURY ALONE THIS APPEARS POORLY DESIGNED. THE IDEA OF PUTTING A THIN PLASTIC BRACKET UNDER CONSTANT STRONG SPRING PRESSURE FOR YEARS IS JUST ASKING FOR TROUBLE, ESPECIALLY FOR VEHICLES IN FLORIDA WHERE TEMPERATURES IN PARKED VEHICLES CAN REMAIN WELL OVER 120 ALL DAY. HOW CAN THIN PLASTIC BE EXPECTED TO TAKE THIS FOR THE LIFE OF THE VEHICLE? THESE PARTS SHOULD BE METAL. I PUSHED THE DEPLOYED HEADREST BACK TOGETHER AND SECURED IT WITH TWO CABLE ZIP TIES. AS DODGE CAN'T TELL ME IF THE OTHER HEADREST WON'T ALSO DEPLOY, I HAVE ALSO SECURED IT WITH CABLE ZIP TIES TO GUARD AGAINST ITS UNEXPECTED DEPLOYMENT. WHERE IS THE NHTSA IN ALL THIS? AT LEAST CHANGE THE DESIGN.

Mileage: 58,640

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER'S SEAT HEADREST COMPLETELY DETACHED WITHOUT WARNING. THE CONTACT HEARD A POP SOUND AS THE HEADREST DETACHED, WHICH CAUSED THE DRIVER'S HEAD TO PROPEL FORWARD AND ALMOST STRIKE THE STEERING WHEEL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

MY DAUGHTER ENTERED THE VAN THROUGH THE FRONT SEAT AND CRAWLED THROUGH THE CENTER BACK TO HER SEAT BEHIND THE FRONT PASSENGER SEAT. AS SOON AS SHE WAS GETTING INTO HER CAR SEAT THE FRONT PASSENGER HEADREST DEPLOYED. WE WERE PARKED AND IN AN UNSTARTED VEHICLE IN MY DRIVEWAY- NO COLLISION INVOLVED. THANK GOD IT DEPLOYED JUST SECONDS AFTER MY DAUGHTER WAS CLEAR OF IT. THERE WAS NO CONTACT BEING MADE WITH IT. MY HUSBAND TRIED TO REASSEMBLE IT BUT THERE'S A PLASTIC BRACKET THAT IS BROKEN. NOW AFTER LOOKING INTO IT, I SEE THERE IS A LAWSUIT PENDING OVER THIS AND AROUND 100 COMPLAINTS. I AM NERVOUS ABOUT THE DRIVER'S SIDE ONE DEPLOYING WHILE DRIVING. THIS IS AN ISSUE!!!

Mileage: 50,000

DRIVER'S SIDE HEADREST DEFECTIVE PLASTIC HOUSING. DID NOT DEPLOY, THE PLASTIC MOLD BROKE. GOOGLE SEARCH REVEALS THIS IS A COMMON PROBLEM IN THE CARAVANS/TOWN & COUNTRY MODELS AS FAR BACK AS 2011. THERE ARE SEVERAL YOUTUBE VIDEOS ON HOW TO "FIX" IT. NOT A RESULT OF A CRASH, WE WERE LOADING UP FOR A TRIP, NO ONE WAS EVEN IN THE SEAT, NOR WAS THE VEHICLE ON.

Mileage: 41,000

TAKATA RECALL. PASSENGER HEADREST EXPLODED, SOUNDED LIKE A GUNSHOT AND NEARLY CAUSED AN ACCIDENT. I AM DISABLED AND DRIVE WITH HAND CONTROLS. I AM VERY MUCH AFRAID OF THE SAME THING HAPPENING WITH MY DRIVER'S HEADREST. REPLACEMENT CHARGE WAS $1006.64. I HAVE THE INVOICE BUT CAN'T SCAN! I WAS JUST DRIVING IN MY SUBDIVISION WHEN IT HAPPENED. INVOICE DATE IS 7-2-18.

Mileage: 30,209

ENTERING THE VEHICLE I SAT DOWN IN THE SEAT AND THE DRIVERS HEADREST DEPLOYED HITTING ME IN THE BACK OF THE HEAD. THE CAR WAS NOT RUNNING, THE PASSENGER HEADREST DID NOT DEPLOY. UPON CLOSER EXAMINATION, PART OF THE PLASTIC HEADREST BROKE RELEASING THE PIN THAT IS RETAINED BY A SOLENOID. THE HEADREST CANNOT BE RESET BECAUSE THE PLASTIC THAT RETAINS THE PIN IS BROKEN. THE DEALER SAYS THE HEADREST IS NOT COVERED UNDER WARRANTY. IS IT NOT PART OF THE SAFETY RESTRAINT SYSTEM? SHOULD IT NOT BE COVERED? A SEARCH OF GOOGLE SHOWS THAT THIS IS NOT THE FIRST ONE TO BREAK AND U-TUBE EVEN SHOWS HOW TO JURY-RIG A REPAIR. PROBABLY NOT VERY SAFE!

Mileage: 49,000

MY VEHICLE IS EQUIPPED WITH HEADREST AIR BAGS. A YEAR AGO MY PASSENGER SIDE HEADREST AIR BAG ENGAGED WHILE THE VEHICLE WAS PARKED IN A PARKING LOT AND WE WERE INSIDE A RESTAURANT. THERE WAS NO DAMAGE TO THE VEHICLE TO INDICATE IT TO GO OFF. I CONTACTED DODGE AND THE DEALERSHIP AND BOTH TOLD ME THAT THEY WOULD NOT DO ANYTHING ABOUT THIS. FAST FORWARD TO LAST WEEK, I WAS SITTING AT A RED LIGHT WHEN ALL OF A SUDDEN MY DRIVER SIDE HEADREST SLAMMED ME IN THE BACK OF THE HEAD WHEN IT SPONTANEOUSLY WENT OFF. I HAVE NOW BEEN TRYING TO GET DODGE TO DO SOMETHING ABOUT BOTH HEADRESTS ONCE AGAIN, AND I AM NOT BEING CONTACTED BACK. I AM TRYING TO GET THE DEALERSHIP TO HELP AND THEIR COMMUNICATION IS HORRIBLE SO I HAVE NO IDEA IF I AM EVEN GETTING A RESOLUTION TO THIS. I FEEL THAT THIS ISN'T A RANDOM SITUATION AND FEEL VERY UNSAFE DRIVING MY VEHICLE WITH MYSELF AND CHILDREN IT IT.

Mileage: 121,000

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS STATIONARY, THE CLIPS INSIDE THE HEADRESTS FRACTURED AND CAUSED THE HEADREST AIR BAGS TO DEPLOY ON THE FRONT DRIVER AND PASSENGER SEATS. THERE WERE NO INJURIES. MOBERLY MOTOR COMPANY (1520 N MORLEY ST, MOBERLY, MISSOURI 65270) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE HEADRESTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 346-091-77. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.

Mileage: 59,000

THE ACTIVE-RESTRAINT HEAD RESTS DEPLOYED WHILE DRIVING THROUGH A PARKING LOT MAKING A LOUD BANG THAT SOUNDED LIKE A GUN SHOT. THE DEPLOYMENT OF THE ACTIVE-RESTRAINT HEAD RESTS WAS A DISTRACTION TO THE DRIVER AND IF ANYONE HAD BEEN IN THE PASSENGER SEAT IT COULD HAVE CAUSED AN INJURY. THE VAN IS STILL UNDER WARRANTY AND THE DEALERSHIP COULD NOT TELL US IF RESETING THE HEADREST WOULD BE COVERED UNDER OUR WARRANTY OR NOT.

Mileage: 32,825