2014 DODGE JOURNEY Seats Problems

While parked the drivers seat headrest ARS system activated. Hitting the driver in the back of the head.

Head rest deployed without any type of impact

I got into my car today , August 12, 2024, and my son noticed something wrong with the front passenger seat headrest. It had somehow deployed. I was not in an accident. The little black pieces that are apparently supposed to hold a pin were completely broken. I don't know if it is because it has been so hot where I live or what, but if someone had been in that seat, they could have gotten injured. I never heard a sound of it happening, so it must have been when I was parked. There were no warning signs and the seat hadn't even been moved.

As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force. I almost lost control of the vehicle, and it really hurt. My headrest still is apart. Going to see if a dealership can do anything tomorrow. This was so scary it is a huge saftey issue.

Headrest on passenger side popped open very loudly and hit my daughters head while we were sitting in a drive thru

Driver head rest brust for no cause while driving it felt like a air bag went of in the back of the head.

My drivers side headrest busted open and hit me hard in the back of the head. I was driving around 45 mph when I heard a loud pop and I got hit in the back of the head. This caused me to panic and swerve, thinking I got hit by another driver. My mother, child, and myself were in the car at this time and it was a safety hazard, not only to me, but them as well. Being hit by by the head rest set off a bad migraine and neck pain. I have not had it looked at as I can not afford to do so.

Headrest deployed while sitting in the driveway. The vehicle was in parked and not running. I was getting ready to go to the store. I got in and fastened my seatbelt then the headrest deployed. The ignition was off.

THE HEADREST DEPLOYED FOR NO REASON. IT HURT MY NECK REALLY BAD. LUCKILY I WAS AT A RED LIGHT OR IM MIGHT HAVE CRASHED

When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!

2014 Dodge Journey front passenger headrest just deployed. After just starting to crank the vehicle.

Front passenger seat headrest deployed for no reason. I understand there are thousands of complaints involving this with various Chrysler vehicles, and a recall needs to happen

I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn’t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got online to see how to put it back together and realized this is a common and expensive issue for dodge journeys and that the head rest can’t be pushed back together. I can have it inspected if need be. No warning lamps came on yet.

HEAD REST BROKE WHEN WE LEANED BACK TO GRAB A TOY. THE LINKAGE TO THE WIPERS (TO SPRAY THE WINDSHIELD) BROKE A FEW DAYS AGO. WE NOTICED IT WHEN SPRAYING THE WINDSHIELD.

Mileage: 147,037

ON 5/6/21, WHILE THE VEHICLE WAS RUNNING AND STATIONARY, WAITING TO TURN LEFT THROUGH AN INTERSECTION ON CITY STREETS, THE AHR (ACTIVE HEAD RESTRAINT) RANDOMLY DEPLOYED IN THE DRIVER HEADREST. MY HUSBAND, WHO WAS DRIVING AT THE TIME, THOUGHT WE HAD BEEN REAR ENDED DUE TO THE LOUD NOISE IT MADE AND THE FORCE WITH WHICH IT HIT THE BACK OF HIS HEAD. THE VEHICLE HAS NEVER BEEN IN A COLLISION AND IS UP TO DATE ON MAINTENANCE. RESEARCHING THE AHR ONLINE BROUGHT UP DOZENS OF ARTICLES ABOUT THIS PROBLEMS OCCURRING IN DODGE JOURNEYS (YR 2010- 2018) BUT IT HAS YET TO OFFICIALLY BE LISTED FOR RECALL EVEN THOUGH A CLASS ACTION LAWSUIT WAS FILED FOR THE ISSUE. WE CALLED OUR LOCAL DODGE DEALERSHIP AND THEY INFORMED US THE HEADREST COULD NOT BE REPAIRED ONCE DEPLOYED AND THAT A NEW ONE WAS NEEDED, QUOTING US ROUGHLY $575.00 TO DO SO.

Mileage: 160,605

THE FRONT PASSENGER SIDE HEADREST DEPLOYED RANDOMLY WHILE THE CAR WAS AT REST IN THE CURB LANE. UPON LOOKING AT THE INSIDE OF THE HEADREST, THE PLASTIC BRACKETS THAT PREVENT IT FROM DEPLOYING HAVE CRACKED AND BROKEN.

Mileage: 87,000

DRIVER'S SIDE ACTIVE HEADREST DEPLOYED WHILE VEHICLE WAS SITTING IN THE DRIVEWAY, UNOCCUPIED. REPORTED INCIDENT TO DEALER ONLINE BUT THEY NEVER RESPONDED. I ASKED ABOUT IT IN PERSON, THEY SAID THEY COULD REPLACE THE HEADREST FOR $480... NO, THANK YOU!

Mileage: 20,000

PUT CAR IN REVERSE. BACKING OUT OF DRIVEWAY. HEADREST EXPLODED INTO MY HEAD. POPPED OUT ABOUT 3 TO 4 INCHES. PUSHED MY HEAD FORWARD A FOOT. CAR WAS IN MOTION. NO CONTACT WITH ANYTHING.

Mileage: 83,700

DRIVERS SIDE HEADREST RESTRAINT DEPLOYED WHILE DRIVING IN NORMAL CONDITIONS

Mileage: 92,000

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE HEADREST DEPLOYED WITHOUT WARNING. THE CONTACT STATED SHE TOOK THE VEHICLE TO HELFMAN DODGE CHRYSLER JEEP RAM FIAT (7720 KATY FWY #A, HOUSTON, TX 77024) WHERE THE CONTACT WAS INFORMED THAT THE DEALER COULD NOT OFFER HER ANY ASSISTANCE BECAUSE OF A LIABILITY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Mileage: 40,000

HEAD REST AIR BAG DEPLOYED WHILE CAR WAS JUST SITTING STILL IN YARD. WENT OUT TO GO TO TOWN AND SAW IT HAD DEPLOYED

Mileage: 82,000

THE VEHICLE WAS STATIONARY AND TURNED OFF, THE HEADREST TO THE SEAT WAS FOUND DEPLOYED AND THE PLASTIC CLIPS BROKEN OFF. HEADREST IS NOT ABLE TO BE REPAIRED WITHOUT REPLACEMENT. THE HEADREST IS QUITE POWERFUL, AND IF WAS IN THE CAR WAS IN MOTION WHEN THIS HAPPENED COULD HAVE CAUSED SERIOUS INJURY OR AN ACCIDENT.

Mileage: 51,293

THE PASSENGER SIDE HEADREST DEPLOYED FOR NO REASON. THE CAR WAS NOT ON AND IT "POPPED" WITHOUT ANYONE TOUCHING IT AND THANK GOD NOONE WAS IN THE SEAT AT THE TIME. BUT YET I HAVE A DODGE DEALERSHIP TRYING TO CHARGE ME OVER 400.00 TO REST A HEADREST. REALLY DODGE???

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER'S HEADREST EXPLODED AND SEPARATED WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*DT *TR

Mileage: 123,000

THE FRONT PASSENGER HEADREST DEPLOYED FOR NO REASON. THE CAR WASN'T EVEN RUNNING WHEN IT HAPPENED.

Mileage: 92,000

DRIVER SIDE ACTIVE HEAD RESTRAINT DEPLOYED WHILE STOPPED AT STOPLIGHT. FORTUNATELY WAS SITTING FORWARD ENOUGH IT DID NOT HURT MY WIFE. FROM CLOSER INSPECTION IT APPEARS PLASTIC GAVE OUT ALLOWING ACTIVE HEAD RESTRAINT TO DEPLOY.

Mileage: 109,000

I WAS RIDING DOWN THE HIGHWAY BY MYSELF AND HEARD A LOUD SNAPPING NOISE. I LOOKED TOWARDS MY PASSENGER SEAT AND NOTICED THAT THE HEADREST HAD EJECTED FROM ITS CASING. I HAVE CALLED THE DEALERSHIP AND WAS TOLD THAT I WOULD HAVE TO $500+ TO GET A NEW HEADREST. THIS IS HIGHLY UNACCEPTABLE AND DANGEROUS. I CAN UNDERSTAND IF I DAMAGED IT OR GOT INTO AN ACCIDENT, BUT NO ONE WAS SITTING IN THE SEAT WHEN THIS HAPPENED. IF MY WIFE WOULD HAVE BEEN SITTING THERE, WE WOULD PROBABLY BE AT THE HOSPITAL WITH NECK INJURIES CONSIDERING THE FORCE THAT IT EJECTED AT. DODGE NEEDS TO FIX THIS BEFORE THIS HAPPENS TO SOMEONE WHO IS DRIVING AND CAUSES AN ACCIDENT OR EVEN A FATALITY. *TR

Mileage: 106,820

EVERY SINGLE ONE OF MY CARS HEADRESTS RATTLE AND MOVE LOOSELY IN POSITION. THERE ARE ALSO NO RUBBER SUPPORT PIECES AROUND THE INCERT/ADJUSTMENT BEAMS TO SECURE THE HEADREST IN PLACE PROPERLY.

Mileage: 60,000

HEADREST DEPLOYING RANDOMLY. NO ACCIDENT. COMMAND OUT TO CAR ONE DAY AND HEADREST WAS DEPLOYED. AFTER RESEARCH AND LOOKING HEADREST PLASTIC CLIP HAVE FAILED AND CAUSED HEADREST TO DEPLOY

Mileage: 65,000

ACTIVE HEAD RESTRAINT DEPLOYED WHILE THE CAR WAS STATIONARY. UPON INVESTIGATION, SMALL CLIPS WITHIN THE HEADREST SNAPPED, CAUSING THE HEADREST TO DEPLOY, EVEN THOUGH THERE WAS NO COLLISION TO THE VEHICLE, SHOOTING TOWARD THE PASSENGER'S HEAD

Mileage: 70,000

I WAS SITTING IN THE DRIVE THRU WHEN MY SON AND I HEARD A POP NOISE THAN HE SAID THAT HURT HIS HEAD. THE HEADREST JUST POPPED OUT FOR NO REASON. I DON'T KNOW WHY THIS HAPPEN BUT IT SHOULDN'T HAVE HAPPEN.

Mileage: 64,000

DRIVER SEAT ACTIVE HEADREST RESTRAINT DEPLOYED WITHOUT CAUSE WHILE VEHICLE WAS PARKED IN GARAGE. THIS WAS CAUSED BY THE PLASTIC RETAINING PIN BRACKETS BREAKING.

Mileage: 68,988

MY 2014 DODGE JOURNEY HAS NEVER BEEN IN ANY KIND OF ACCIDENT. ONE DAY I CAME OUT TO MY PARKED JOURNEY AND NOTICED THE HEADREST ON THE PASSENGER SEAT POPPED OUT OF PLACE. THE PLASTIC BRACKETS THAT LATCH TO THE METAL BAR BROKE. I CONTACTED DODGE TO MAKE THEM AWARE OF THE ISSUE AND SAID THERE WAS NOTHING THEY COULD DO.

Mileage: 63,000

MY DAUGHTER AND I WERE DRIVING ON A SMOOTH STREET, WHEN SUDDENLY THE PASSENGER SIDE HEADREST POPPED FORWARD. IT STRUCK MY DAUGHTER IN THE BACK OF THE HEAD QUITE HARD CAUSING HER TO HAVE A SORE NECK, AND POSSIBLY NEED MEDICAL ATTENTION IF IT IS NOT BETTER IN A DAY OR SO. THIS IS COMPLETELY UNACCEPTABLE. IN THE LONG LINE OF PROBLEMS WITH THIS VEHICLE AND NUMEROUS RECALLS, THERE IS NOW AN INJURY. I FEEL LIKE I HAVE TO WORRY ABOUT MY DRIVER SIDE HEADREST DOING THE SAME WHILE I AM DRIVING. THIS CAR IS LITERALLY FALLING APART. AS A LIFE LONG DODGE OWNER, I DON'T THINK I COULD EVER BUY ANOTHER.

Mileage: 63,000

WIFE WAS SITTING IN CAR IN SUPERMARKET PARKING LOT ...TALKING ON PHONE...CAR WAS PARKED AND NOT RUNNING...NO IMPACTS INVOLVED...DRIVERS SIDE HEADREST ACTIVATED...INSPECTION OF HEADREST SHOWS INTERIOR PLASTIC FRAME HOLDING STEEL PIN SHATTERED...HEADREST HAD TO BE REPLACED...WOULD HAVE BEEN A SAFETY ISSUE IF CAR WAS BEING DRIVEN...LUCKILY AIR BAG DIDN'T DEPLOY

Mileage: 62,400

THE DRIVER SEAT SEAT BELT ALARM COMES ON AND STAYS ON, EVEN WHEN THE SEAT BELT IS ON. ALSO, THE ENTIRE ELECTRICAL SYSTEM IN THE DRIVER SEAT ISN'T WORKING. THE SEAT DOESN'T MOVE IN ANY DIRECTION ANYMORE. THE REAR SEAT BEHIND THE DRIVER SEAT IS STUCK IN THE FORWARD POSITION RIGHT BEHIND THE DRIVERS SEAT WHICH IS ALSO STUCK. ALSO, THE HORN HASN'T WORKED SINCE I PURCHASED THE VEHICLE. SEEMS LIKE THERE ARE LOTS OF ELECTRICAL ISSUES THROUGH OUT THE VEHICLE. THE SEAT BELT ALARM BEGIN WHEN I CRUNK THE VEHICLE UP IN THE MORNING. I WASN'T IN MOTION. THE MIDDLE SEAT BEHIND THE DRIVER SEAT FLEW FORWARD WHILE VEHICLE WAS IN MOTION AND GOT STUCK AND HAS BEEN STUCK EVER SINCE. MY SONS LEGS ARE TOO LONG TO SIT IN THAT REAR SEAT AND I HAVE A CARSEAT IN THE OTHER. WITH THESE STUCK SEATS THERE ISN'T MUCH ROOM. THE ELECTRICAL ISSUES IN THE DRIVER SEAT MAKES ME WONDER IF IT'S NOT REGISTERING WHEN I'M WEARING A SEAT BELT, IS THE AIR BAG GOING TO GO OFF IF IT NEEDED TO?

IN AUGUST 2017 I CAME OUT TO GET INTO THE CAR AND THE DRIVERS SIDE HEADREST HAD PARKED IN THE DRIVEWAY DEPLOYED OVERNIGHT. NEXT DAY WE WERE SITTING IN THE CAR WAITING FOR FOOD TO BE DELIVERED AND THE PASSENGER SIDE HEADREST DEPLOYED STRIKING MY DAUGHTER IN THE FACE HARD ENOUGH TO LEAVE A BRUISE. HEADREST WILL NOT RESET AND DEALERSHIP STATES THAT IT IS A MANUFACTURER DEFECT BUT WILL NOT REPLACE THEM. VEHICLE WAS AT 80000 MILES AT THE TIME SO NO LONGER UNDER FULL WARRANTY, BUT THE MANUFACTURER SHOULD HAVE TO REPLACE FAULTY SAFETY EQUIPMENT REGARDLESS.

Mileage: 80,000

HEAD RESTRAINT AUTOMATICALLY DEPLOYED WHILE I WAS DRIVING GOING 70 MPH ON THE HIGHWAY HITTING ME IN THE BACK OF THE HEAD. THE DEALER KARL KLEMENT CHRYSLER JEEP DODGE IN DECATUR TEXAS REFUSES TO REPAIR IT AT NO COST BECAUSE THERE IS NO RECALL.

Mileage: 56,000

THE PASSENGER SIDE HEADREST IN MY 2014 JOURNEY DEPLOYED WITHOUT CAUSE. IT SLAMMED MY WIFE IN THE BACK OF THE HEAD. I WAS DRIVING DOWN A SMOOTH HIGHWAY AT APPROXIMATELY 50 MPH.

Mileage: 26,100

RECIVED RECALL OF THE ABS MODUEL, PASSENGER SEAT SOMETIME FALLS FOR NO REASON. HAS BEEN TAKEN TO THE DEALER DUE TO THE CAR TO GOING INTO GEAR AND NOT COMING OUT OF GEAR. WAS TOLD BY DEALER THAT IT WAS A COMPUTER ISSUE. THEY ADVISED IT HAD BEEN FIXED BUT IT STILL GET STUCK FROM TIME TO TIME. I DO NO FEEL SAFE IN THIS CARE AND FEEL LIKE I AM STUCK IN A VEHICLE I CAN'T TRUST. IN THESE INSTANCES THE SEAT WE WHERE ON THE HIGHWAY. MOVING FROM GEAR TO PARK OR PARK TO GEAR THE VEHICLE WAS STATIONARY.

Mileage: 10,525