2015 DODGE JOURNEY Seats Problems

Driver side headrest deployment while parked without collision

My daughter sat inside the passenger seat while the car was parked, and the passenger headrest deployed onto the back of her head.

The contact owns a 2015 Dodge Journey. The contact stated while driving 25 MPH, the passenger’s side headrest exploded without impact or warning. The vehicle was taken to the local dealer, where it was diagnosed and determined that the safety mechanism was erroneously tripped. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 134,000.

Mileage: 134,000

Both front headrests have deployed. Car was sitting in driveway at night, came out in the morning and headrests were open/deployed. Plastic pieces inside snapped and will not lock back together. I have found hundreds of similar issues that people had with the same model of vehicle.

Passenger Side Head Rest deployed. Plastic Clips Broke.

Driver’s headrest deployed, popped open while vehicle was turned on but in park. My safety was at risk , had I been driving not exactly sure how I would have reacted. Especially since when it deployed ( exploded open) it did so to the back of head causing blunt pain from back of head down neck. Initially thought I had been rear ended due to loud noise and force of head being pushed forward. There was no forewarning at all. Due to pain, was not able to verify with dealer of insurance agent as of yet.

Driver side headrest has deployed, and there was no warning or notification prior to this happening. I should not have to pay hundreds of dollars on a replacement if clips or what may it be to hold device together are faulty. 1st vehicle with this problem, and now my 2nd Jeep Compass has this issue as well. No accidents, just deployed.

Headrest deployed while driving!

The passenger headrest burst open in its own with no incident causing it to do it.

Drivers seat head rest deployed at a stop light which caused my head to jerk forward.

Front passenger headrest deployed for no reason and it cannot be put back. Will be taking to dealership. Seems to be a common issue.

My driver side headrest popped forward. Apparently this is a safety feature if you are in an accident, I have not been in an accident. I noticed on 8-28 the headrest felt different while driving and when I got to work I looked at it and the front of the headrest was detached. After looking online this has happened to many dodge owners, I’m glad it didn’t happen while I was driving.

Spontaneous deployment of active head restraint of passenger side of vehicle occurred. The passenger seat was occupied when spontaneous deployment occurred which caused passenger to experience head and back pain. The deployment of active head restraint was not the result of collision as the active head restraint spontaneously deployed while the car was in motion. No safety dash features predicted the spontaneous deployment of head rest.

Went car this morning and notice the front passenger head rest was pop/broken. There are no accident, hit misuse to car. This is a family car.

The front passenger seat head rest has snapped open or apart while it was parked & no one in the seat. It appears there is a broken clamp or snap that holds it together. This seems like it could be a safety hazard if there was a collision, the headrest might push a passengers head forward instead of restraining.

Driver seat headrest deployed without any accident or driving.

I was driving and I had a passenger. We were just driving like normal. All of a sudden the passenger headrest snapped. It was pretty loud. The pieces inside the headrest are broken and will not snap back together. Luckily there were no injuries despite the force when it broke.

While my car was stationary, my passenger headrest safety mechanism (or Active Head Restraints (AHR)) deployed. The soft piece of the headrest unexpectedly and violently popped out from the plastic unprompted. Luckily, nobody was in that seat, but the noise startled me so badly I thought I was hit. Upon inspection, two PLASTIC clips that hold the strap in place had snapped and broken, releasing the mechanism. I promptly called a Chrysler dealer and they scheduled me for a warranty replacement. The serviceman said this is a known issue, and that a lady suffered this same issue a couple weeks ago but on the driver's side. He said that although this is a known issue, there is no recall. When asked if I could have the driver's side preemptively replaced, he said it would have to be at my expense. If I had been driving and it happened on the driver's side, I likely would've gotten into an accident and/or been injured. If this is a known issue (and if you research online, it is), why is there no recall? What if this causes a crash and death?

The Passenger Head Rest Exploded While Driving Scared Me Like To Had And Accident Glad No One Was Sitting In It They Could Have Been Injured Made A Loud Boom Shook The Car I Have PTSD From Vietnam Did Not Help None At All

Headrest just popped open, the 2015 journey is equipped with headrests that open upon impact to reduce whiplash and protect the neck. My driver side one popped for no reason while driving, which can be a dangerous situation if moving or on the highway.

The headrest deployed while parked in my drive way. It’s supposed to be a safety feature for accidents but I’d the drivers side deploys next when I drive it will cause an accident. I am now uncomfortable driving unsure of when it will happen again.

On Nov.18,2021 while driving my 2015 dodge journey suddenly felt like something slammed into the back of my driver seat, and into the back of my head. Come to find out my headrest airbag deployed. I feel this should be repaired at the expense of manufacturer. It is a defect that can cause injury to driver. I was not in an accident was just driving down the road. I have had pain in my neck and head since this occured.

We went to get in our vehicle and the headrest had deployed while no one was in the vehicle. It has not been in an accident.

I was just driving and the head rest came apart on the front passenger side. I can’t get it to go back together.

The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!

The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.

While driving in a heavy downpour, the front passenger head rest deployed into automatic restraint position. Vehicle speed was below 30 mph and nothing but rain was impacting the vehicle. Thankfully no one was in the seat at the time or this could have caused a head injury to an unsuspecting passenger.

Leaned seat forward to clean behind, headrest deployed and won't reattach.

My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.

I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.

DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMEDIATELY!!!

I was driving and my driver's side headrest deployed. The following week my son moved the seat to vacuum and the passenger side head rest deployed.

STARTED VEHICLE AS NORMAL. PULLED OUT OF DRIVEWAY ON TO RESIDENTIAL STREET AND HEAD WHAT SOUNDED LIKE SOMETHING HARD HITTING THE SIDE OF THE VEHICLE. WHEN I HAD THE CHANCE TO STOP AND INVESTIGATE IT WAS NOTICED THAT THE FRONT PASSENGER SIDE HEADREST HAD DEPLOYED

Mileage: 104,000

I WAS SITTING AT A STOPLIGHT ON MY WAY HOME FROM WORK. THE HEADREST MADE A STRANGE CRACKING SOUND, AND THEN POPPED FORWARD WITHOUT WARNING.

Mileage: 77,500

I WENT OUT TO THE CAR ONE MORNING AND THE DRIVER HEADREST HAD POPPED OPEN.

Mileage: 60,000

WAS DRIVING DOWN A NEW ROAD AT 35 MPH WITH NO POTHOLES AND MY DRIVER SIDE HEADREST EXPLODED AND STRUCK ME IN THE BACK OF THE HEAD. NOW THERE ARE BROKEN PIECES WITHIN THE ASSEMBLY AND IT WILL NOT CLOSE BACK! IT NOW PUSHES MY HEAD FORWARD WHILE *DT CONSUMER STATED HE REACHED OUT TO DODGE/CHRYSLER DEALERSHIP. VEHICLE IS NOT COVERED UNDER WARRANTY NOR IS THERE A RECALL FOR THIS ISSUE.*JB

Mileage: 56,715

MY PASSENGER SIDE HEADREST RANDOMLY DEPLOYED WHILE I WAS DRIVING. CAN'T RESET IT OR PUSH IT BACK IN. SCARED ME HALF TO DEATH ON THE FREEWAY

Mileage: 62,913

I WAS DRIVING HOME FROM PICKING MY SON UP FROM SCHOOL. AFTER MY SON GOT IN THE VEHICLE AND WE BEGAN TO DRIVE OFF THE FRONT PASSENGER SIDE HEADREST DEPLOYED. WE WERE JUST LEAVING THE SCHOOL CAMPUS AND TURNING ON TO THE CITY STREET IN FRONT OF THE SCHOOL. WE HAVE NOT BEEN ABLE TO PUT THE HEADREST BACK INTO IT'S CORRECT POSITION. THIS HAPPENED ON OR AROUND THE 02.27.20. WE DID NOT HAVE TIME TO CHECK INTO HAVING IT FIXED/CORRECTED BEFORE COVID-19 HIT.

Mileage: 79,567

WAS SITTING IN A DRIVE THROUGH AND MY PASSENGER SIDE SEAT HEADREST IN FRONT POPPED OUT! CAN NOT GET IT TO GO BACK ON! THIS SHOULD BE RECALLED I HAVE SEEN SEVERAL COMPLAINTS ON THIS!

AFTER PUMPING GAS I GET BACK IN MY CAR TO THE DRIVERS SIDE HEAD REST DEPLOYED. IT WAS IN PARK, I WAS NOT DRIVING, THERE SHOULD BE NO REASON THIS SHOULD OF HAPPENED. IVE TRIED TO PUT IT BACK AS STATED IN THE OWNERS MANUEL AND IT WILL NOT LOCK BACK IN PLACE. IVE CALLED THE DEALERSHIP AND THIS COST $500 OR MORE TO REPAIR. DODGE NEEDS TO HAVE A RECALL ON THIS!!! IF I WOULD HAVE BEEN DRIVING THIS COULD OF CAUSED ME TO GET IN AN ACCIDENT. THIS REALLY NEEDS TO BE INVESTIGATED!!!

Mileage: 28,439

WE SLID A FOLDING TABLE IN FROM THE BACK OF THE CAR AND BUMPED THE PASSENGER HEADREST AND THE ACTIVE HEADREST RESTRAINT DEPLOYED.

Mileage: 86,880

THE PASSENGER HEADREST POPPED WHILE I WAS RIDING IN THE SEAT.

Mileage: 81,000

MY CHILDREN AND I WERE STOPPED STUCK IN TRAFFIC ON I-75 N IN ATLANTA, GA HEADED TO THE NORTH GEORGIA PREMIUM OUTLETS WHEN MY DAUGHTER'S HEADREST DEPLOYED WHILE SHE WAS SLEEPING. THE DEPLOYMENT OF THE HEADREST WAS SUDDEN AND CAUSED HER TO WAKE UP FROM HER SLEEP. SHE STATED THAT IT WAS VERY PAINFUL AND CAUSED HER NECK AND HEAD TO HURT.

Mileage: 126,900

PASSENGER HEAD REST IS DEPLOYED, VEHICLE WAS STATIONARY.

Mileage: 49,000

BOTH OF THE HEAD RESTS IN THE FRONT HAVE DEPLOYED AND THE PLASTIC PIECE THAT HOLDS IT IN PLACE HAS BROKEN INTO PIECES. BOTH HAPPENED WHILE CAR WAS STATIONARY.

Mileage: 120,464

HEADREST ON PASSENGER SIDE DEPLOYED WHILE THE VEHICLE WAS STATIONARY IN THE DRIVEWAY NOBODY IN IT.

Mileage: 112,000

THE HEAD REST ON MY PASSENGER SIDE JUST POPPED OFF AND NEEDS TO BE REPLACED. IT SEEMS THAT THE PLASTIC BREAKS SO EASILY. ALSO THE PLASTIC PARTS ON THE SIDE OF THE TWO FRONT SEATS BREAK AND CRACK SO EASY. ON MY CAR IT'S HANGING IN BY A SINGLE PIECE.

Mileage: 45,762

CAR WAS IN PARK AS IT WAS BEING CLEANED, WE MOVED THE FRONT PASSENGER SEAT AND THE HEADREST DEPLOYED. UNABLE TO PUT IT BACK IN PLACE THE BECAUSE PLASTIC BRACKETS THAT HOLD THE METAL PIN ARE BROKEN.

Mileage: 107,930

CAME OUT TO MY CAR THIS MORNING, 09/06/2020, TO FIND THE HEADREST HAD DEPLOYED. THE CAR WAS PARKED IN OUR DRIVEWAY OVER NIGHT. I HAD DRIVEN THE CAR THE DAY BEFORE AND THE HEADREST HAD NOT DEPLOYED. THERE WERE NO ACCIDENTS TO CAUSE THIS.

Mileage: 71,256

FRONT PASSENGER SIDE HEADREST SPONTANEOUSLY POPPED OPEN WHILE STOPPED AT A RED LIGHT. NO ONE WAS IN THE PASSENGER SEAT, NOTHING HIT THE SEAT OR HEADREST, NO SUDDEN HARD BREAKING OCCURRED AND NOTHING HIT THE CAR. NOR WAS THERE ANY FORM OF ACCIDENT BEFORE OR DURING THIS INCIDENT. ABOUT 6 MONTHS LATER, THE DRIVER'S SEAT HEADREST SPONTANEOUSLY POPPED OPEN WHILE MY HUSBAND WAS SITTING IN THE SEAT. THE CAR WAS IN PARK AND WAS NOT RUNNING. SAME AS WITH THE PASSENGER SIDE, NOTHING HIT IT, THE SEAT OR CAR. NOR HAD THERE BEEN AN ACCIDENT AT ANY POINT.

Mileage: 60,000

I WAS DRIVING ADOWN A CITY STREET AND THE PASSENGER SEAT HEADREST DEPLOYED WITHOUT ANY CAUSE.

Mileage: 84,000

ON THE PASSENGER SEAT THE HEAD REST JUST POPPED OPENED FOR NO REASON. THE VEHICLE WAS STATIONARY AT MY HOUSE MY HOUSE WHICH IS ON E WARREN ST WITHIN 1 DAY OF THE HEAD REST POPPING OPEN. THIS NEED TO BE PLACED AS A RECALL. THE REPAIR COST IS TO EXPENSIVE.

Mileage: 11,195

WENT TO GET INTO MY JOURNEY AND NOTICED THE PASSENGER HEADREST HAD BEEN DEPLOYED. THE VEHICLE WAS UNOCCUPIED AND SITTING IN MY GARAGE. THE VEHICLE HAD NO REASON FOR IT TO DEPLOY.

Mileage: 106,000

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT UPON ENTERING HIS VEHICLE, THE PASSENGER'S SIDE HEAD REST DEPLOYED WITHOUT WARNING. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

I WAS PARKED IN MY DRIVEWAY WITH THE CAR ON AND I WAS TALKING THE MY KIDS IN THE BACK SEAT TURNED AROUND TO LOOK AT THEM WHEN I TURNED AROUND I HEAR A LOUD POP LIKE SOMEONE HAD HIT THE HEADREST BUT NOBODY HAD. LOOKED AT THE HEADREST AND IT HAD DEPLOYED WITHOUT WARNING. THE AIRBAG LIGHT CAME ON AND SHORTLY AFTER THE INCIDENT. THANKFULLY I WAS NOT DRIVING OTHERWISE IT WOULD HAVE HIT ME IN THE BACK OF MY HEAD.

I HAD JUST GOTTEN INTO MY CAR IT WAS STILL IN PARK I STARTED MY CAR AND PROCEEDED TO MAKE A PHONE CALL WHILE THE CAR WAS ON AND PARKED. WHILE TAKING I HEARD A LOUD EXPLOSION SOUND. IT SCARED ME AND I THOUGHT SOME ONE HAD SHOT A GUN. IT TURNED OUT THAT THE PASSENGERS SIDE HEAD REST HAD DEPLOYED FOR NO REASON. I AM THANKING GOD MY FATHER WAS NOT WITH ME THAT DAY AS HE NORMALLY IS. MY DAD HAS A SEVER TBI IF THIS HAD HAPPENED WHILE HE WAS IN THAT SEAT THERE IS NO DOUBT THAT THE FORCE WITH WHICH IT HAPPENED WOULD HAVE KILLED HIM.

Mileage: 40,250

DRIVER'S SIDE HEADREST DEPLOYED FOR NO REASON WHILE SITTING IN THE PARKING LOT AT WORK. NO ONE WAS IN THE VEHICLE AT THE TIME.

Mileage: 70,000

THE HEADREST EXPLODED WHILE THE VEHICLE WAS IN MOTION AND WITHOUT THE VEHICLE BEING IMPACTED BY ANOTHER CAR.

Mileage: 27,000

THE PASSENGER HEADREST IS DEPLOYED OR SPRUNG OUT. THE PLASTIC HOLDING THE METAL PIN IS BROKEN. IT HAPPENED WHEN THE CAR WAS PARKED. *TR

Mileage: 59,044

I WAS DRIVING STRAIGHT DOWN THE HIGHWAY, APPROXIMATELY 40-45MPH, WHEN I HEARD A LOUD NOISE IN MY CAR (BANG) THEN FELT THE FRONT LEFT (DRIVER'S) HEADREST HIT THE BACK OF MY HEAD. UPON FURTHER OBSERVATION, I REALIZED THAT THE HEADREST HAD DEPLOYED ON ME. I WAS NOT HIT NOR WAS ANYTHING TOUCHING THE HEADREST. I CALLED THE DEALERSHIP AND WAS QUOTED OVER $400 TO REPLACE THIS SAFETY FEATURE IN MY CAR. *TR

Mileage: 66,000

WHILE DRIVING STRAIGHT TO WORK LAST NIGHT,I HEARD A LOUD POP. THE POP WAS ALMOST AS LOUD AS A GUN GOING OFF BESIDE MY FACE. IT SCARED ME,BECAUSE I WAS UNSURE WHAT HAD JUST OCCURRED. I LOOKED OVER AND NOTICED MY HEADREST ON PASSENGER SIDE HAD POPPED IN HALF AND UNABLE TO BE PUSHED BACK INTO PLACE. LUCKILY,MY OLDEST CHILD OR HUSBAND WASN'T WITH ME,OR IT WOULD PROBABLY WOULD HAVE CAUSED AN INJURY,OR AT LEAST SOME SORENESS. I'M NOT SURE IF THIS IS A RECALL,BUT SEEMS LIKE IT SHOULD BE,ESPECIALLY IF NOTHING TRIGGERED IT. PLEASE ENSURE THIS ISSUE GETS SORTED OUT. THANK YOU FOR YOUR TIME. *TR

Mileage: 80,000

MY HEAD REST DEPLOYED WHILE DRIVING DOWN THE ROAD AND WILL NOT GO BACK INTO PLACE I THINK THE CLIP THAT HOLD IT IN BROKE WHEN IT DEPLOYED. THIS COULD HAVE CAUSED AN ACCIDENT OR INJURY HAD I BEEN LEANING AGAINST IT. *TR

UPON ENTERING OUR VEHICLE, WE NOTICED THAT THE PASSENGER HEADREST HAD DEPLOYED. WE HAVE NOT BEEN IN AN ACCIDENT, HAD NOT MOVED THE SEAT OR EVEN TILTED IT FORWARD. THIS APPEARS TO JUST HAVE HAPPENED OVERNIGHT, WHILE THE CAR WAS SITTING. *TR

Mileage: 108,000

THE HEADREST ON THE PASSENGER SEAT HAD DISLODGED WITHOUT ANY MAJOR FORCE. THE PLASTIC THAT HOLDS THE BAR HAS CRACKED LEAVING THE HEADREST UNABLE TO SECURE BACK IN PLACE. THE TINY BAR THAT IS LOCKED INTO PLACE WITH TWO PLASTIC PIECES ARE STILL INTACT AND THE TWO PLACES THAT HOLD THE BAR HAS CRACKED OFF BOTH SIDES. WHILE MY DAUGHTER WAS SITTING IN THE BACK SEAT AND SHE LEANED ON THE HEADREST CAUSING THIS TO ACTIVATE AND HIT MY WIFE'S HEAD FROM THE BACK WHILE WAITING FOR ME IN THE CAR. *TR

Mileage: 95,427

MY DRIVER SIDE HEAD REST HAS DEPLOYED FOR NO APPARENT REASON. THE CAR WAS PARKED IN MY DRIVEWAY.

Mileage: 102,121

WHILE JUST DRIVING DOWN THE ROAD THE PASSENGER SIDE HEADREST DEPLOYED. IT DID NOT ELECTRONICALLY RELEASE, BUT THE PLASTIC GOING AROUND THE RETAINING PIN BROKE. PASSENGER WAS HIT IN THE BACK OF THE HEAD BUT NOT SERIOUSLY INJURED.

Mileage: 116,000

THE HEADREST DEPLOYED WHILE DRIVING WITH NO IMPACT. IT IS SPRING LOADED AND POPPED OUT VERY FAST, IT LOOKS LIKE PLASTIC HOLDING A DOING BACK BROKE CAUSING IT TO RELEASE, COULD HAVE CAUSED AN ACCIDENT

Mileage: 98,000

WHILE TRAVELLING AT A LOW RATE OF SPEED, THE PASSENGER HEADREST DEPLOYED OPEN. BROKEN CLIPS INSIDE AND WAS OPENED FOR NO APPARENT REASON.

Mileage: 28,765

MY FAMILY AND I WERE TRAVELING DOWN THE HIGHWAY AND UNEXPECTEDLY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. THANKFULLY, MY SON WAS NOT INJURED FROM THIS. I HAVE READ MULTIPLE FORUMS ON THE INTERNET AND THIS DOESN'T SEEM TO BE AN ISOLATED INCIDENT. PLEASE LOOK INTO THIS AS SOME CAN BE INJURED FROM AN UNEXPECTED BLOW TO THE BACK OF THE HEAD.

Mileage: 80,000

THE DRIVERSEAT DEPLOYED WHILE RETURNING THE SEAT BACK TO AN UPRIGHT POSITION IN CAN NO LONGER BE RETAINED. THE RETAINING PINS APPEAR TO BE COMPLETELY BROKEN REQUIRING A NEW HEADREST. THIS ISSUE HAS CAUSED UNNECESSARY DIFFICULTY WHILE DRIVING AND EXTREME DISCOMFORT TO THE DRIVER.

Mileage: 92,800

STOPPED AT MCDONALD'S ON WAY BACK FROM KANSAS CITY TO OMAHA. WHEN FAMILY WENT IN HEADREST WAS FINE. WHEN WE CAME OUT HEADREST WAS POPPED OUT.

Mileage: 50,000

I'M CURRENTLY LIVING IN HAWAII AND I WAS DRIVING DOWN THE ROAD AND HIT A SLIGHT BUMP IN THE ROAD AND MY PASSENGER SIDE HEADREST SPRING FORWARD. THINKING IT WAS SOMETHING MINOR I DID NOT THINK ANYTHING ABOUT IT UNTIL I REALIZED MY AIRBAG LIGHT CAME ON, ON THE DASHBOARD. IF I AM TO HIT A BUMP IN THE ROAD THE LIGHT WILL GO OFF TEMPORARILY BUT COME BACK ON.

Mileage: 51,300

A WHILE BACK MY PASSENGER SIDE HEADREST EXPLODED, NOT SURE WHEN OR HOW? MY CAR WAS UNDER WARRANTY SO THE DEALERSHIP I PURCHASED IT FIXED IT, HOWEVER RECENTLY WHEN DRIVING DOWN THE INTERSTATE OUT OF NO WHERE MY DRIVER SIDE HEADREST ALSO EXPLODED, IT SCARED THE CRAP OUT OF ME AS I WAS PREGNANT AT THE TIME! I DIDN'T HIT ANYTHING, NOR WERE THERE ANY HOLES! IT'S AT THE DEALERSHIP NOW BECAUSE MY CAR STALLED ON ME TODAY, HAVEN'T HAD VERY GOOD LUCK WITH THE CAR AT ALL! I BELIEVE THEY WERE CHEAPLY MADE, HAVE HAD SEVERAL PROBLEMS WITH THIS VEHICLE SINCE I PURCHASED IT BRAND NEW IN 2015! HOPEFULLY MY WARRANTY WILL COVER THE DRIVER HEADREST AS THEY GAVE ME A HARD TIME LAST TIME!

Mileage: 44,000

PURCHASED VEHICLE IN APRIL OF 2015, TRANSMISSION PUMP WENT OUT ON IT IN JULY 2016 WHILE ON VACATION MOVING THROUGH THE ENTRANCE GAITS AT WHERE WE WERE STAYING. WAS FIXED UNDER WARRANTY ON VACATION. DEALERSHIP DID NOT EVEN GIVE US A LOANER WHILE WAITING. THE FOLLOWING APRIL 2017, IT HAPPENED AGAIN WHILE DRIVING TO WORK ONLY THEY HAD REPLACE ENTIRE TRANSMISSION. NOW MY VEHICLE JERKS WHEN SWITCHING GEARS AND STALLS RANDOMLY WHEN I COME TO A STOP. I AM AT 76K MILES. THIS NEW TRANSMISSION IS STILL UNDER WARRENTY SINCE IT HAS NOT BEEN A YEAR. THIS CAR IS A LEMON!!! I WILL BE GETTING RID OF IT SOON. I WAS HOPING TO KEEP IT AFTER I PAID IT OFF, BUT I DON'T THINK IT WILL LAST FOR ME TO SEE IT GET PAID OFF! I HAVE ALSO HAD A SEAT TRACK FIXED AND THE RADIO AND NAVIGATION REPLACED, AS WELL AS THE WIRING HARNESS FOR THE STEERING WHEEL AND CRUISE CONTROL. ALL DURING WARRENTY THANKFULLY. MAKES ME ANGRY BECAUSE I DO NOT WANT TO START OVER ON A LOAN AND I WILL NOT BE ABLE TO BUY AT THE SAME INTEREST RATE.

TAKATA RECALL I WAS DRIVING ONE DAY FROM WORK TO HOME IN CITY STREETS AND MY PASSENGER SIDE HEADREST POPPED OUT AND WHEN I LOOK THE CONNECTOR WHICH HOLD THE HEADREST WITH THE LOCK WAS BROKEN AND I CALL THE CUSTOMER SUPPORT THEY SAID THEY WILL FIX IT WITHOUT ANY CHARGE AS I KNOW IT HAPPEN WITH SO MANY OTHER DODGE JOURNEY AND WHEN I FINALLY WENT TO FIX THAT WITH DEALER SHIP THEY WANT TO CHARGE ME BY SAYING THE SEATS ARE TEMPERED WHICH IS NOT ALL WE DID PUT THE LEATHERS SEATS ON IT NOTHING ELSE BUT THEY REFUSE TO FIX IT EVEN THOUGH ONLINE IT HAPPEN WITH SO MANY DODGE THEY RECALL FOR 2011 TO 2014 DODGE JOURNEY BUT NOT FOR 2015 AND I AM GLAD NOBODY WAS SITTING ON THAT SEAT OTHERWISE IT WILL HIT THERE HEAD I HOPE YOU CAN DO SOMETHING ABOUT IT THANKS.

Mileage: 35

MY HEADREST ON THE PASSENGER SIDE POPPED OPEN AND CAN'T BE RESET. LOOKS LIKE A PLASTIC PIECE BROKE ON THE INSIDE. THE VEHICLE HAD A PASSENGER IN THE SEAT. WE WERE DRIVING ON A CITY STREET, STOPPED AT A RED LIGHT.

Mileage: 30,000

MY SON WAS SLIDING/FOLDING THE MIDDLE ROW PASSENGER SIDE SEAT UP AND WHEN IT FOLDED UP IT HIT THE FRONT PASSENGER SEAT REALLY HARD CAUSING THE HEADREST TO DEPLOY. THE SILVER BAR IS INSIDE THE TWO TEETH AND THE BLACK PLASTIC PIECES THAT HOLD THE SILVER BAR ARE BROKEN. THE CAR WAS STATIONARY IN THE DRIVEWAY NOT RUNNING AND NOT MOVING AT TIME OF INCIDENT.

Mileage: 52,300

I WAS DRIVING DOWN THE ROAD AND NOTICED THAT MY HEADREST WAS TOUCHING THE BACK OF MY HEAD MORE THAN NORMAL AND WHEN I STOPPED THE VEHICLE I LOOKED AT THE HEADREST AND IT HAD 'DEPLOYED' AND WILL NOT SHUT / GO BACK DOWN.

Mileage: 110,000

HEADREST DEPLOYED AND DISCONNECTED WHEN MY SON (9YEAR OLD) ELBOWED THE SEAT GETTING OUT, A PLASTIC PIECE WAS HOLDING A MEDAL ROD AND THE PLASTIC SPLIT PUSHING THE HEADREST FORWARD. CAR WAS PARKED STATIONARY.

Mileage: 35,000

WHILE DRIVING DOWN THE ROAD THE PASSENGER HEADREST DEPLOYED FOR NO REASON. IT HIT MY FIANCE IN THE BACK OF THE HEAD. WE WERE SLOWING DOWN FOR A STOP SIGN ON A COUNTRY ROAD FROM APPROXIMATELY 45 MPH. WHEN WE GOT HOME WE EXAMINED THE HEADREST AND NOTICED BROKEN PLASTIC PIECES IN SIDE AND A METAL PIN LAYING IN THERE. I AM THE ORIGINAL OWNER AND THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT.

Mileage: 60,000

1. THE DRIVER SEAT BELT DOES NOT STAY LOCKED IN. PERIODICALLY I WOULD PUT THE SEATBELTS ON AND IT WILL UNBUCKLE AS IF IT WASN'T SECURED IN. I HEARD IT CLICK. IT HAS HAPPENED SEVERAL TIMES. LUCKILY I WAS NOT MOVING AT THE TIME. 2. I RECEIVED AN TUNE UP AT APPROXIMATELY 95K MILES. ONE IF THE PISTONS WAS MISFIRING. I BELIEVE THE 6TH ONE WAS. BRAND NEW PARTS AND WAS INSTALLED BY A PROFESSIONAL MECHANIC. THERE IS A KNOCKING NOISE THAT WILL NOT GO AWAY. THE BELTS HAVE BEEN CHECKED. 3. WHILE OUT OF TOWN I WAS PARKING AND WHILE IN REVERSE IT BECAME HARD TO TURN. I LATER FOUND OUT THAT THERE WAS NO FLUID IN THE POWERSTEERING. THERE WAS A LOW FLUID INDICATION. .I IMMEDIATELY FILLED THE CAR UP WILL POWER STEERING FLUID. SINCE THEN IT HAS BEEN HARDER TO TURN MY WHEEL. IT STARTED OFF I COULD NOT TURN RIGHT WITHOUT A STRUGGLE. THEN IT WAS THE LEFT SIDE . THE ONLY WAY TO TURN IS TO ACCELERATE AND TURN. THIS CAME OUT OF NOWHERE. THE AGGRESSIVE PROGRESS IN THE LOSS IF STEERING ABILITY IS TROUBLING ESPECIALLY WITH SMALLER CHILDREN.

Mileage: 111,000

MY CAR STEERING WHEEL MAKE NOISE WHEN I TURN THE STEERING AND WAS TOLD IT'S IN RECALL I TAKE TO THE DEALER 3TIMRS ND THEY NEVER FIXED IT

THE PASSENGER SEAT HAS CRACKED AND CRUMBLED. DRIVER SEAT RECLINER LEAVER IS BROKEN. CAN FALL FORWARD ON HEAVY BREAK STOP. DODGE REFUSES TO REPLACE THEM. MAJOR SAFETY PROBLEMS!

ON 7/26/17 I WAS DRIVING ON A LOCAL ROAD IN EASTCHESTER NY GOING UNDER 25 MPH WHEN THE HEADREST RESTRAINT DEPLOYED AND INJURED THE BACK OF MY HEAD. WENT TO ER AND NEED TO SEE A SPECIALIST FOR INJURY. CONTACTED DODGE/CHRYSLER AND WAS TREATED LIKE I WAS AT FAULT. LEASE DEALER STEPPED IN AND VERIFIED THERE WAS NO COLLISON. DODGE HAS AN ENGINEER SCHEDULED TO INSPECT IT 7/31/17. WAS TOLD TO GO THROUGH MY INSURANCE FOR INJURIES BUT THERE WAS NO COLLISION!! ALSO, WAS TOLD TO USE UBER. LEASE DEALERSHIP FINALLY GAVE ME A LOANER. YOUTUBE VIDEO LINK IN THIS MESSAGE OF CAR. HTTPS://YOUTU.BE/0FO2WK6JLLC

Mileage: 16,000

WHILE MY HUSBAND WAS DRIVING HOME FROM WORK ON 3/14/17, HE STOPPED TO HELP A FELLOW OFFICER THAT WAS STRANDED, HE GOT OUT OF THE VEHICLE AND WAS HELPING THE OTHER OFFICER HE SMELLED SMOKE AND LOOKED BACK AND SAW THAT IT WAS OUR CAR ON FIRE. THE FIRE OCCURRED IN THE FRONT DRIVERS SIDE DOOR PANEL, HE WAS ABLE TO DRIVE THE VEHICLE HOME,AFTER HE THOUGHT THE FIRE WAS OUT. THE NEXT DAY HE DROVE THE CAR TO THE AUTO SHOP,WHILE ON THE WAY THERE THE FIRE RESTARTED,HE WAS ABLE TO MAKE IT TO THE BODY SHOP. THE VEHICLE SAT AT THE DEALER SHIP FOR 13 OR 14 DAYS BEFORE WE FINALLY GOT THE OKAY FROM CHRYSLER TO FIX IT. THE MECAHANICAL PART WAS FIXED, HOWEVER THE SEVER SMELL FROM THE SMOKE,BURNT RUBBER,AND PLASTIC WAS NOT. WE DID TAKE THE VEHICLE BACK,AND THE DEALERSHIP DID DO EVERYTHING THEY COULD TO GET THE SMELL OUT, THE SMELL IS STILL THERE. THIS IS THE ONLY VEHICLE WE HAVE.SO WE HAVE HAD NO CHOICE, BUT TO DRIVE IT. MY BOYS BOTH HAVE SEVERE ASTHMA AND ALLERGIES, SO RIDING IN A CAR WITH A CONSTANT ODOR OF SMOKE AND BURNT STUFF IS EXTREMELY UNHEALTHY. MY HUSBAND HAS ALSO HAD A COUGH FROM THE SMOKE INHAILATION THAT OCCURRED, HE IS CURRENTLY COUGHING STUFF UP OUTTA HIS LUNGS. I HAVE MADE AT LEAST 20-25 PHONE CALLS TO CHRYSLER, AND HAVE NOT RECEIVED ONE BACK, WE HAVE NOT EVEN RECEIVED THE REPORT FROM THE FIRE INSPECTOR THAT THEY SENT. I WOULD REALLY JUST LIKE TO GET SOME ANSWERS AND KNOW MY RIGHTS. ANY AND ALL HELP WOULD BE GREATLY APPRECIATED.

Mileage: 28,000

I WAS REAR-ENDED AFTER COMING TO A STOP ON A HIGHWAY IN RUSH HOUR TRAFFIC. UPON IMPACT, MY BODY LUNGED FORWARD AND THE BACKWARDS LANDING ON THE SEAT, CAUSING IT TO RECLINE ALMOST ONTO THE 2ND ROW SEAT. WHEN MY BODY WENT BACKWARD, IT CAUSED ME TO UNHAND THE STEERING WHEEL. IT IS UNKNOWN WHAT MAY HAVE CAUSED THE SEAT TO RECLINE OTHER THAN THE IMPACT OF MY BODY ON THE SEAT. I HAVE A POLICE REPORT.

Mileage: 41,300

THE PLASTIC AROUND THE DRIVER AND PASSENGER SEATS HAS BROKEN OFF EXPOSING SHARP METAL, AS WELL AS BINDS THE SEATBELT UP PREVENTING PROPER USE. THE SEATS WERE USED AS THEY SHOULD BE, THE PLASTIC CLIP THAT LOOKS TO HAVE SECURED IT IS TOO FAR TO THE SIDE TO WITHSTAND A DRIVER OR PASSENGER GETTING OUT OF THE VEHICLE IF THEY TURN TO THE SIDE. I WAS TALKING WITH A PERSON AT WORK ABOUT THIS ISSUE AS THEY OWN A JOURNEY AND HAVE THE SAME EXACT PROBLEM. OUR VEHICLE ONLY HAD 13K MILES WHEN THIS HAPPENED, SO IT'S NOT AN OLD PLASTIC ISSUE. I MANAGED TO CUT MY LEG WHEN WEARING SHORTS DUE TO THIS ISSUE, SO IT IS A SAFETY PROBLEM.

DRIVERS SEAT, PASSENGER SEAT PLASTIC AROUND SEAT BELT ON SIDE OF SEAT BREAKS AND SEAT BELT GETS STUCK IN BETWEEN CRACKED AREA. MIDDLE ROW SEATS SIDE PLASTIC PIECE BREAKS ALSO, POPPING OFF EXPOSING METAL SHARP PIECE WHICH CAN CUT YOUR LEG OR HAND OF CLOSE TO THAT PIECE. VEHICLE IS 2015 AND HAS HAD RECALLS, CONTINUES BRAKE PROBLEMS AND JUST RECENTLY THROTTLE BODY AND CAM PROBLEMS.

Mileage: 36,000