1998 DODGE RAM 3500 Exterior Lighting Problems

TAKATA RECALL SITTING IN PARK AND THE TRANSMISSION BUCKED TRIED TO GO FORWARD EVEN AGAINST THE BRAKES

Mileage: 350,000

TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT STATED THAT THE HEADLIGHTS AND RUNNING LIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING MELTED TO THE CONNECTOR AND THE INTERNAL SWITCH WAS MELTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

THIS INCIDENT INVOLVED FAILURE OF THE HEADLIGHT SWITCH AS DESCRIBED IN SAFETY RECALL #819 FOR 1995-1997 MODEL VEHICLES, RESULTING IN SMOKE AND MELTING OF CONNECTOR AND WIRES. INACTION BY DODGE AND A COPY OF THE COMPLAINT FOLLOWS: THANK YOU FOR CONTACTING THE RAM CUSTOMER ASSISTANCE CENTER IN REGARDS TO YOUR 1998 RAM 3500. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED. ALTHOUGH A MORE FAVORABLE REPLY COULD NOT BE PROVIDED, SHARING YOUR CONCERN WITH US IS APPRECIATED. THANKS AGAIN FOR YOUR EMAIL. [XXX] CUSTOMER SERVICE REPRESENTATIVE RAM CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THE FOLLOWING INFORMATION: REFERENCE NUMBER: [XXX] EMAIL CASE NUMBER:[XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM7555581V19546L0KM& ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - DODGE BRAND SITE BRIEF DESCRIPTION: RECALL #819 HEADLIGHT SWITCH FAILURE COMMENTS: ALTHOUGH MY DEALER REP SAID THAT RECALL #819 DID NOT APPLY TO MY VEHICLE, I EXPERIENCED AN IDENTICAL FAILURE ON NOVEMBER 23, 2011 AFTER DRIVING THE VEHICLE FOR 16 HOURS WITH THE HEADLIGHTS ON. THE HEADLIGHT SWITCH CONNECTOR AND SEVERAL WIRES WERE BURNT. BECAUSE IT IS OBVIOUS THAT THIS ISSUE WAS NOT RESOLVED FOR MY VEHICLE (I AM THE ORIGINAL OWNER), I BELIEVE THAT DODGE SHOULD PROVIDE SUPPORT FOR THE REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 93,500

THIS INCIDENT INVOLVED FAILURE OF THE HEADLIGHT SWITCH AS DESCRIBED IN SAFETY RECALL #819 FOR 1995-1997 MODEL VEHICLES, RESULTING IN SMOKE AND MELTING OF CONNECTOR AND WIRES. INACTION BY DODGE AND A COPY OF THE COMPLAINT FOLLOWS: THANK YOU FOR CONTACTING THE RAM CUSTOMER ASSISTANCE CENTER IN REGARDS TO YOUR 1998 RAM 3500. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED. ALTHOUGH A MORE FAVORABLE REPLY COULD NOT BE PROVIDED, SHARING YOUR CONCERN WITH US IS APPRECIATED. THANKS AGAIN FOR YOUR EMAIL. [XXX] CUSTOMER SERVICE REPRESENTATIVE RAM CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THE FOLLOWING INFORMATION: REFERENCE NUMBER: [XXX] EMAIL CASE NUMBER:[XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM7555581V19546L0KM& ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - DODGE BRAND SITE BRIEF DESCRIPTION: RECALL #819 HEADLIGHT SWITCH FAILURE COMMENTS: ALTHOUGH MY DEALER REP SAID THAT RECALL #819 DID NOT APPLY TO MY VEHICLE, I EXPERIENCED AN IDENTICAL FAILURE ON NOVEMBER 23, 2011 AFTER DRIVING THE VEHICLE FOR 16 HOURS WITH THE HEADLIGHTS ON. THE HEADLIGHT SWITCH CONNECTOR AND SEVERAL WIRES WERE BURNT. BECAUSE IT IS OBVIOUS THAT THIS ISSUE WAS NOT RESOLVED FOR MY VEHICLE (I AM THE ORIGINAL OWNER), I BELIEVE THAT DODGE SHOULD PROVIDE SUPPORT FOR THE REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 93,500

TL*THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT BEGAN TO NOTICE A BURNING PLASTIC SMELL FROM THE HEADLIGHT AREA WHEN THE HEADLIGHTS WERE TURNED ON FOR AN EXTENDED PERIOD OF TIME. THE FAILURE OCCURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT NO REPAIRS WERE PERFORMED; THE FAILURE WAS REPAIRED BY THE CONTACT. THE CURRENT MILEAGE WAS APPROXIMATELY 220,000. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

TL*THE CONTACT OWNS A 1998 DODGE RAM 3500. OVER THE PAST FIVE YEARS, THE CONTACT HAS REPLACED THE HEADLIGHT SWITCH SEVEN TIMES. THE SWITCH CURRENTLY NEEDS TO BE REPLACED FOR THE EIGHTH TIME. HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V024000 (EXTERIOR LIGHTING: HEADLIGHTS: SWITCH). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 280,000 AND FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

PLASTIC HEADLIGHT LENSES HAVE BECOME CLOUDY IN MY 1998 DODGE RAM 3500, REDUCING THE AMOUNT OF LIGHT SUBSTANTIALLY. THE DEALER WHERE IT WAS PURCHASED WANTS TO CHARGE ME $186 TO REPLACE THEM. THIS IS A SAFETY ISSUE. DODGE USED INFERIOR MATERIALS IN THE MANUFACTURE OF THE TRUCK AND THEY SHOULD REPLACE THEM FREE OF CHARGE. THEY ARE FAMILIAR WITH THE PROBLEM, SO IT IS NOT AN ISOLATED INCIDENT. *NM

Mileage: 71,744

HEADLIGHT SWITCH OVERHEAT/FIRE NO HEADLIGHTS, DRIVING LIGHTS. FAILURE WITHOUT WARNING REPLACED WIRING AND HEADLIGHT SWITCH WITH FACTORY NEW PARTS. NO RECALL AVAILABLE FOR MY MODEL, PREVIOUS YEARS HAD RECALL FOR HEADLIGHT SWITCH BURNOUT. *JB

Mileage: 134,701

HEADLIGHT SWITCH FAILURE WHILE DRIVING DOWN HIGHWAY AT 65 MPH. FORCED TO DRIVE DOWN HIGHWAY W/O LIGHTS, PUTTING MYSELF AND MY FAMILY AT RISK. CAUSE: HEADLIGHT SWICH FAILURE, TOLD AT DEALER THIS IS A COMMON FAILURE. BURNT HARNESS WIRE BLOCK. REPLACED SWITCH, AND WAS TOLD THE ONLY PART AVAILABLE FOR THE BURN WIRE BLOCK--TO REPLACE THE ENTIRE WIRE HARNESS. COST OVER $1000 PLUS LABOR.*AK

Mileage: 45,000

DRIVING DOWN INTRASTATE HIGHWAY IN 5TH GEAR, COMPLETE LOSS OF POWER (AS IF SHIFTING INTO NEUTRAL). VEHICLE TAKEN TO TRANSMISSION SHOP...NUT HOLDING 5TH GEAR BACKED OFF--DISENGAGING 5TH GEAR. THIS IS A WELL KNOW PROBLEM WITH DODGE DIESELS. DODGE INTRODUCED A RETROFIT KIT TO HOPEFULLY RESOLVE PROBLEM. IF THE PROBLEM REQUIRES A RETROFIT, WHY NOT RECALL THE TRANSMISSIONS AND FIX THE PROBLEM. A NUT BACKING OUT COST ME $1400 PLUS 2 WEEKS OF NO VEHICLE...AN PHELPS. *AK

Mileage: 45,000

BURNING ODOR AND LIGHT SMOKE FROM DASHBOARD. ALL LIGHTS GOING ON AND OFF. TURNED OF HEADLIGHTS AND BURNING ODOR AND SMOKE STOPPED. WENT TO DODGE DEALER TO CHECK FOR RECALL - MANUFACTURER'S RECALL 819 WAS FOR SIMILAR PROBLEM BUT ONLY APPLIED TO MODEL YEARS 1994 - 1997. THIS TRUCK WAS 1998 MODEL. PURCHASED NEW HEADLIGHT SWITCH AND REPLACED THE BURNED SWITCH ALONG WITH SOME BURNT WIRING.*AK

Mileage: 79,500

WHILE TRAVELING AT NIGHT, BOTH HEADLIGHTS WOULD GO OUT. DEALER NOTIFIED. PH

HEADLIGHTS KEEP GOING OUT BECAUSE A WIRE IS MELTING THE SWITCH. CONSUMER STATES HEADLIGHT DOESN'T HAVE A RELAY. THERE IS A RECALL FOR 1997. *AKCONSUMER WAS ADVISED BY THE SERVICE MANAGER THAT SOME OF THE EARLY 1998 MODEL DIDN'T HAVE THE RELAY PROTECTION ON THE LIGHT SWITCH. THERE HAS BEEN A RECALL ON THE 1997 MODELS, THE PROBLEM WAS CORRECTED ON THE 1998'S. THEY REFUSE TO CORRECT THE RELAY SWITCH ON CONSUMERS VEHICLE EVEN THOUGH THE VEHICLE DOES NOT HAVE THE CORRECTED SWITCH. CONSUMER HAS PAID FOR THREE NEW SIWTCHES PLUS PIGTAILS. THE LAST TIME THE SWITCH BURNED OUT IT CAUSED A DEAD SHORT IN THE WIRING. *JG

THREE TIMES WITHIN PAST YEAR; MAY/ NOVEMBER 2000, AND MAY 2001 HEADLIGHTS/ DASHBOARD LIGHTS WENT OUT WHILE VEHICLE WAS IN OPERATION. DEALERSHIP HAS EXAMINED VEHICLE, AND COULD NOT DETERMINE CAUSE OF THIS DEFECT. *AK *SLC

THIN STREAM OF WHITE SMOKE EMITTING FROM DASHBOARD. HEADLIGHT SWITCH SHORTED OUT CAUSING WIRES TO BURN BEHIND DASH. VERY CLOSE TO AN ELECTRICAL FIRE. HAVE HEARD OTHER DODGE PICKUP OWNERS HAVING SAME DIFFICULTY (AT LEAST 3 THAT I KNOW). PLEASE INVESTIGATE THIS PROBLEM!*AK