This Problem Across All Years
EVER SINCE WE PURCHASED THE TRUCK USED FROM DODGE DEALER IN TUCSON ARIZONA WE HAVE HAD CONCERNS WITH SUSPENSION AND STEERING OF THE TRUCK. WHEN DRIVING THE TRUCK STEERING IS BOUNCY AND UNSTABLE. WE THOUGHT IT WAS ALIGNMENT SO WE TOOK IT IN AND TRUCK CONTINUES THE SAME. WHEN PULLING OUT 34' 5TH WHEEL STEERING IS VERY SHAKY AND VIBRATES A LOT. AFTER YEARS OF BRINGING UP CONCERN WITH DODGE DEALER WE TOOK TO ANOTHER SHOP WHERE THEY GAVE US A HUGE LIST OF THINGS NEEDING TOO GET FIXED. WE WENT BACK TO DODGE DEALER WHERE THEY GAVE US A 2ND OPINION AND CAME UP WITH ADDITIONAL CONCERNS WITH TRUCK. WE HAVE CHANGED SHOCKS, STRUTS, BE ALL JOINTS AND OTHER THINGS WITH THE SUSPENSION AND TRUCK CONTINUES TO RUN THE SAME WAY. BUT RECENTLY WE GOT BRAKES, DRUMS, AND MASTER CYLINDER SINCE WE RAN OUT OF BRAKES WHILE PULLING OUT 34' 5TH WHEEL. ALL THIS THINGS WERE RECOMMENDED SO THAT THE TRUCK WOULD RUN WELL. WE HAVE SPENT THOUSANDS OF DOLLARS AND ISSUE IS STILL UNRESOLVED. WE WOULD LIKE SOMEONE TO HELP US SINCE ALL THE RECOMMENDED REPAIRS HAVE BEEN DONE AND STILL HAVING SAME PROBLEM. WE TRAVEL QUITE A BIT WITH OUR ANIMALS AND WOULD HATE TO HAVE A DEADLY ACCIDENT DUE TO TRUCK PROBLEMS. PLEASE LET US KNOW WHAT WOULD BE THE BEST STEP TO REPAIRING OUR TRUCK TO SAFE CONDITIONS. STEERING SHAKY AND BRAKES FAILURE EVEN AFTER ALL RECOMMENDED REPAIRS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
EVER SINCE WE PURCHASED THE TRUCK USED FROM DODGE DEALER IN TUCSON ARIZONA WE HAVE HAD CONCERNS WITH SUSPENSION AND STEERING OF THE TRUCK. WHEN DRIVING THE TRUCK STEERING IS BOUNCY AND UNSTABLE. WE THOUGHT IT WAS ALIGNMENT SO WE TOOK IT IN AND TRUCK CONTINUES THE SAME. WHEN PULLING OUT 34' 5TH WHEEL STEERING IS VERY SHAKY AND VIBRATES A LOT. AFTER YEARS OF BRINGING UP CONCERN WITH DODGE DEALER WE TOOK TO ANOTHER SHOP WHERE THEY GAVE US A HUGE LIST OF THINGS NEEDING TOO GET FIXED. WE WENT BACK TO DODGE DEALER WHERE THEY GAVE US A 2ND OPINION AND CAME UP WITH ADDITIONAL CONCERNS WITH TRUCK. WE HAVE CHANGED SHOCKS, STRUTS, BE ALL JOINTS AND OTHER THINGS WITH THE SUSPENSION AND TRUCK CONTINUES TO RUN THE SAME WAY. BUT RECENTLY WE GOT BRAKES, DRUMS, AND MASTER CYLINDER SINCE WE RAN OUT OF BRAKES WHILE PULLING OUT 34' 5TH WHEEL. ALL THIS THINGS WERE RECOMMENDED SO THAT THE TRUCK WOULD RUN WELL. WE HAVE SPENT THOUSANDS OF DOLLARS AND ISSUE IS STILL UNRESOLVED. WE WOULD LIKE SOMEONE TO HELP US SINCE ALL THE RECOMMENDED REPAIRS HAVE BEEN DONE AND STILL HAVING SAME PROBLEM. WE TRAVEL QUITE A BIT WITH OUR ANIMALS AND WOULD HATE TO HAVE A DEADLY ACCIDENT DUE TO TRUCK PROBLEMS. PLEASE LET US KNOW WHAT WOULD BE THE BEST STEP TO REPAIRING OUR TRUCK TO SAFE CONDITIONS. STEERING SHAKY AND BRAKES FAILURE EVEN AFTER ALL RECOMMENDED REPAIRS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WHILE DRIVING AT VARIOUS RATES OF SPEED AND UPON HITTING A BUMP FRONT WHEELS VIBRATED VIOLENTLY. VEHICLE BECAME UNCONTROLLABLE, VIBRATING ERRATICALLY. ONCE SLOWING DOWN OR STOPPING VEHICLE BECAME OPERABLE AGAIN. UPON STARTING AGAIN THE VIBRATION STARTED. VEHICLE WAS TAKEN TO THE DEALER SIX TIMES, BUT PROBLEM RECURRED. *AK
WHILE DRIVING AT VARIOUS RATES OF SPEED AND UPON HITTING A BUMP FRONT WHEELS VIBRATED VIOLENTLY. VEHICLE BECAME UNCONTROLLABLE, VIBRATING ERRATICALLY. ONCE SLOWING DOWN OR STOPPING VEHICLE BECAME OPERABLE AGAIN. UPON STARTING AGAIN THE VIBRATION STARTED. VEHICLE WAS TAKEN TO THE DEALER SIX TIMES, BUT PROBLEM RECURRED. *AK
LEFT FRONT WHEEL HUB ASSEMBLY WAS DEFECTIVE, AND CONSUMER WAS UNABLE TO DRIVE VEHICLE. CONSUMER CONTACTED THE DEALER, WHO INFORMED THE CONSUMER THAT DUE TO MANY COMPLAINTS ON THIS ISSUE PARTS WERE NOT AVAILABLE. *AK
LEFT FRONT WHEEL HUB ASSEMBLY WAS DEFECTIVE, AND CONSUMER WAS UNABLE TO DRIVE VEHICLE. CONSUMER CONTACTED THE DEALER, WHO INFORMED THE CONSUMER THAT DUE TO MANY COMPLAINTS ON THIS ISSUE PARTS WERE NOT AVAILABLE. *AK
VEHICLE WOULD WANDER AND IT WAS DIFFICULT TO MAINTAIN A STRAIGHT LINE WHILE DRIVING AT ANY SPEED. DEALERSHIP HAS EXAMINED VEHICLE THREE TIMES FOR THIS PROBLEM, AND REPLACED DRAG LINK WHICH RAN FROM FRAME TO AXLE THAT PREVENTS SIDE TO SIDE MOVEMENT, BUT DID NOT PREVENT PROBLEM FROM REOCCURRING. THIS HAS OCCURRED AT 97000/ 102000, AND 104000 MILES WITHIN THE LAST 9 MONTHS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
VEHICLE WOULD WANDER AND IT WAS DIFFICULT TO MAINTAIN A STRAIGHT LINE WHILE DRIVING AT ANY SPEED. DEALERSHIP HAS EXAMINED VEHICLE THREE TIMES FOR THIS PROBLEM, AND REPLACED DRAG LINK WHICH RAN FROM FRAME TO AXLE THAT PREVENTS SIDE TO SIDE MOVEMENT, BUT DID NOT PREVENT PROBLEM FROM REOCCURRING. THIS HAS OCCURRED AT 97000/ 102000, AND 104000 MILES WITHIN THE LAST 9 MONTHS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
ALMOST IMPOSSIBLE TO DRIVE. THE BRAKE CALIPER WERE NOT PROPERLY ATTACHED. BAD BALL JOINTS WHICH HAD TO BE REPLACE.
ALMOST IMPOSSIBLE TO DRIVE. THE BRAKE CALIPER WERE NOT PROPERLY ATTACHED. BAD BALL JOINTS WHICH HAD TO BE REPLACE.
VEHICLE WAS COMING TO A STOP AND UPPER BALL JOINT ON THE LEFT SIDE POPPED OUT. IT FELT LIKE VEHICLE HIT A POTHOLE. FRONT TIRE WAS OUT AT BOTTOM AND TOP TOWARD THE CENTER OF VEHICLE. ALSO, STEERING WHEEL WENT TO A 25 DEGREE TO KEEP IT STRAIGHT IN ROAD. THIS WAS SECOND TIME THIS HAPPENED TO RIGHT SIDE. FIRST TIME DEALER FIXED IT. BUT, CONSUMER DID NOT WANT THEM TO REPAIR IT AGAIN BECAUSE PROBLEM WAS NOT BEING RECTIFIED. CONSUMER WAS TRYING TO GO THROUGH ARBITRATION. *AK THIS HAS HAPPENED ON THE LEFT AND RIGHT SIDES, CONSUMER FILED ARBITRATION AND IT WAS RULED THAT CHRYSLER BUY BACK THE VEHICLE. *SLC
VEHICLE WAS COMING TO A STOP AND UPPER BALL JOINT ON THE LEFT SIDE POPPED OUT. IT FELT LIKE VEHICLE HIT A POTHOLE. FRONT TIRE WAS OUT AT BOTTOM AND TOP TOWARD THE CENTER OF VEHICLE. ALSO, STEERING WHEEL WENT TO A 25 DEGREE TO KEEP IT STRAIGHT IN ROAD. THIS WAS SECOND TIME THIS HAPPENED TO RIGHT SIDE. FIRST TIME DEALER FIXED IT. BUT, CONSUMER DID NOT WANT THEM TO REPAIR IT AGAIN BECAUSE PROBLEM WAS NOT BEING RECTIFIED. CONSUMER WAS TRYING TO GO THROUGH ARBITRATION. *AK THIS HAS HAPPENED ON THE LEFT AND RIGHT SIDES, CONSUMER FILED ARBITRATION AND IT WAS RULED THAT CHRYSLER BUY BACK THE VEHICLE. *SLC
VEHICLE WAS COMING TO A STOP AND UPPER BALL JOINT ON THE LEFT SIDE POPPED OUT. IT FELT LIKE VEHICLE HIT A POTHOLE. FRONT TIRE WAS OUT AT BOTTOM AND TOP TOWARD THE CENTER OF VEHICLE. ALSO, STEERING WHEEL WENT TO A 25 DEGREE TO KEEP IT STRAIGHT IN ROAD. THIS WAS SECOND TIME THIS HAPPENED TO RIGHT SIDE. FIRST TIME DEALER FIXED IT. BUT, CONSUMER DID NOT WANT THEM TO REPAIR IT AGAIN BECAUSE PROBLEM WAS NOT BEING RECTIFIED. CONSUMER WAS TRYING TO GO THROUGH ARBITRATION. *AK THIS HAS HAPPENED ON THE LEFT AND RIGHT SIDES, CONSUMER FILED ARBITRATION AND IT WAS RULED THAT CHRYSLER BUY BACK THE VEHICLE. *SLC
VEHICLE WAS COMING TO A STOP AND UPPER BALL JOINT ON THE LEFT SIDE POPPED OUT. IT FELT LIKE VEHICLE HIT A POTHOLE. FRONT TIRE WAS OUT AT BOTTOM AND TOP TOWARD THE CENTER OF VEHICLE. ALSO, STEERING WHEEL WENT TO A 25 DEGREE TO KEEP IT STRAIGHT IN ROAD. THIS WAS SECOND TIME THIS HAPPENED TO RIGHT SIDE. FIRST TIME DEALER FIXED IT. BUT, CONSUMER DID NOT WANT THEM TO REPAIR IT AGAIN BECAUSE PROBLEM WAS NOT BEING RECTIFIED. CONSUMER WAS TRYING TO GO THROUGH ARBITRATION. *AK THIS HAS HAPPENED ON THE LEFT AND RIGHT SIDES, CONSUMER FILED ARBITRATION AND IT WAS RULED THAT CHRYSLER BUY BACK THE VEHICLE. *SLC
VEHICLE HAS EXCESSIVE ROAD WANDER; ALSO NOTED BY OTHER ROADTREK OWNERS. CHRYSLER IS REPORTED TO BE AWARE OF THE PROBLEM, BUT OFFERS NO REMEDY TO MODELS AFTER 1997 ON SERVICE BULLETIN #021197, DATED 11/28/1997, SERVICE GROUP 02. *AK
VEHICLE HAS EXCESSIVE ROAD WANDER; ALSO NOTED BY OTHER ROADTREK OWNERS. CHRYSLER IS REPORTED TO BE AWARE OF THE PROBLEM, BUT OFFERS NO REMEDY TO MODELS AFTER 1997 ON SERVICE BULLETIN #021197, DATED 11/28/1997, SERVICE GROUP 02. *AK