This Problem Across All Years
PLEASE REFER TO COMPLAINT TICKET #10193720. ON 7/21/07 I TOOK MY VEHICLE BACK TO THE DEALERSHIP. THEY TOLD ME THAT THEY HAD FIXED THE PROBLEM AND THAT I SHOULD NOT ENCOUNTER ANY MORE PROBLEMS. ON 8/17/07 I TOOK MY VEHICLE IN TO HAVE THE GAS TANK REPAIRED. THERE IS A RECALL ON THE FUEL SYSTEM. THE GAS PUMP WILL NOT HOLD SO THAT THE GAS CAN GO INTO THE TANK. I WENT TO THE GAS STATION AFTER PICKING UP MY VEHICLE AND I STILL HAVE THE SAME PROBLEM. ON 8/17/07 AT ABOUT 7PM IN THE EVENING AS WE WERE DRIVING THROUGH THE LINCOLN TUNNEL MY CAR STOPPED. LUCKILY, THE CAR STARTED UP AND I WAS ABLE TO DRIVE THROUGH THE TUNNEL. THE CAR IDLES VERY HARD. CURRENTLY, 8/18/07 I AM WORKING WITH THE DEALER TO HAVE MY CAR REPAIRED BEFORE SOMEONE GETS KILLED. THIS IS A HUGH PROBLEM. I PURCHASED A NEW CAR AND I CAN NOT GO ANYWHERE WITHOUT IT STOPPING. I AM AFRAID TO DRIVE THIS VEHICLE. IT IS VERY UNSAFE. PLEASE HELP!!! THIS VEHICLE WAS PURCHASED AT AUTOLAND, 170 ROUTE 22, SPRINGFIELD, NJ 07081...973-467-6244 *TR
PLEASE REFER TO COMPLAINT TICKET #10193720. ON 7/21/07 I TOOK MY VEHICLE BACK TO THE DEALERSHIP. THEY TOLD ME THAT THEY HAD FIXED THE PROBLEM AND THAT I SHOULD NOT ENCOUNTER ANY MORE PROBLEMS. ON 8/17/07 I TOOK MY VEHICLE IN TO HAVE THE GAS TANK REPAIRED. THERE IS A RECALL ON THE FUEL SYSTEM. THE GAS PUMP WILL NOT HOLD SO THAT THE GAS CAN GO INTO THE TANK. I WENT TO THE GAS STATION AFTER PICKING UP MY VEHICLE AND I STILL HAVE THE SAME PROBLEM. ON 8/17/07 AT ABOUT 7PM IN THE EVENING AS WE WERE DRIVING THROUGH THE LINCOLN TUNNEL MY CAR STOPPED. LUCKILY, THE CAR STARTED UP AND I WAS ABLE TO DRIVE THROUGH THE TUNNEL. THE CAR IDLES VERY HARD. CURRENTLY, 8/18/07 I AM WORKING WITH THE DEALER TO HAVE MY CAR REPAIRED BEFORE SOMEONE GETS KILLED. THIS IS A HUGH PROBLEM. I PURCHASED A NEW CAR AND I CAN NOT GO ANYWHERE WITHOUT IT STOPPING. I AM AFRAID TO DRIVE THIS VEHICLE. IT IS VERY UNSAFE. PLEASE HELP!!! THIS VEHICLE WAS PURCHASED AT AUTOLAND, 170 ROUTE 22, SPRINGFIELD, NJ 07081...973-467-6244 *TR
IN OCTOBER OF 2005 I WAS AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN I TOOK MY FOOT OF THE BRAKE AND ONTO THE GAS AND THE TRUCK WAS DEAD. I HAD TO PUT IT IN NEUTRAL AND IT STARTED BACK UP. ABOUT A WEEK WENT BY AND I AGAIN HAD THE VEHICLE AND WAS AT THE GROCERY STORE AND IT WOULD NOT START AT ALL. WE CALLED THE DEALERSHIP AND STATED TO THEM TRUCK DOESNT START STALLS IN DRIVE. WE DROPPED OFF THE VEHICLE ON 11/22/05. THEY HAD IT FOR A DAY AND TOLD US THAT THEY COULD NOT FIND ANYTHING WRONG WITH IT IT WASNT "THROWING AND CODES" SO THERE WAS NOTHING THEY COULD DO. BROUGHT TRUCK BACK AGAIN ON 11/28/05 SAME PROBLEM THEY HOOKED IT UP TO COMPUTER NO CODES COULDNT FIX ANYTHING IT STARTED FINE FOR THEM, SINCE ITS NOT EVER SINGLE TIME YOU START THE TRUCK. DROVE TRUCK FOR SOMETIME NO PROBLEMS IN THE BEGINNING OF THE YEAR. HAD SOME MORE TIMES IT DIDNT START TALKED TO SERVICE MANAGER IN NOVEMBER OF 2006 STATED THAT VEHICLE HAD BEEN STALLING AND NOT STARTING AGAIN OVER THE PAST MONTH. WE BROUGHT THE VEHICLE TO DEALERSHIP ON NOVEMBER 14TH, 2006 AND TOLD THEM TO KEEP THE VEHICLE TIL THEY FIND SOMETHING WRONG WITH IT. THE SERVICE MANAGER STATED HE WOULD DRIVE VEHICLE AS IF IT WAS HIS OWN. UPON ENTERING VEHICLE THE TRUCK DID NOT START FOR SERVICE MANAGER. HE STATED IT STILL DIDNT THROW ANY CODES BUT THEY WOULD KEEP TIL THEY COULD FIND SOMETHING WRONG WITH IT. THEY REPLACED THE PCM AND STATED THIS SHOULD HOPEFULLY FIX THE PROBLEM. WE GOT THE VEHICLE BACK ON NOV 30TH, 2006. FRIDAY DECEMBER 1ST THE TRUCK DID NOT START FOR US IN THE MORNING. WE CONTACTED DEALERSHIP ON MONDAY DECEMEBER 4TH AND WAS TOLD THAT THEY WOULD HAVE TO KEEP THE VEHICLE TIL IT DIDNT START SO THEY COULD CONNECT IT BACK TO COMPUTER BUT THATS ALL THEY CAN DO. SINCE WE HAVE ALREADY BEEN INCONVENIECED AT THIS POINT FOR OVER A YEAR AND A HALF NOW WE ARE OPTING TO KEEP THE TRUCK AND CONTACT THE MANUFACTURER WITH A LETTER OF NOTICE OF FINAL OPPORTUNITY AND CONTACTED THE ATTORNEY GENERAL TO FILE COMPLAINT. *NM
IN OCTOBER OF 2005 I WAS AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN I TOOK MY FOOT OF THE BRAKE AND ONTO THE GAS AND THE TRUCK WAS DEAD. I HAD TO PUT IT IN NEUTRAL AND IT STARTED BACK UP. ABOUT A WEEK WENT BY AND I AGAIN HAD THE VEHICLE AND WAS AT THE GROCERY STORE AND IT WOULD NOT START AT ALL. WE CALLED THE DEALERSHIP AND STATED TO THEM TRUCK DOESNT START STALLS IN DRIVE. WE DROPPED OFF THE VEHICLE ON 11/22/05. THEY HAD IT FOR A DAY AND TOLD US THAT THEY COULD NOT FIND ANYTHING WRONG WITH IT IT WASNT "THROWING AND CODES" SO THERE WAS NOTHING THEY COULD DO. BROUGHT TRUCK BACK AGAIN ON 11/28/05 SAME PROBLEM THEY HOOKED IT UP TO COMPUTER NO CODES COULDNT FIX ANYTHING IT STARTED FINE FOR THEM, SINCE ITS NOT EVER SINGLE TIME YOU START THE TRUCK. DROVE TRUCK FOR SOMETIME NO PROBLEMS IN THE BEGINNING OF THE YEAR. HAD SOME MORE TIMES IT DIDNT START TALKED TO SERVICE MANAGER IN NOVEMBER OF 2006 STATED THAT VEHICLE HAD BEEN STALLING AND NOT STARTING AGAIN OVER THE PAST MONTH. WE BROUGHT THE VEHICLE TO DEALERSHIP ON NOVEMBER 14TH, 2006 AND TOLD THEM TO KEEP THE VEHICLE TIL THEY FIND SOMETHING WRONG WITH IT. THE SERVICE MANAGER STATED HE WOULD DRIVE VEHICLE AS IF IT WAS HIS OWN. UPON ENTERING VEHICLE THE TRUCK DID NOT START FOR SERVICE MANAGER. HE STATED IT STILL DIDNT THROW ANY CODES BUT THEY WOULD KEEP TIL THEY COULD FIND SOMETHING WRONG WITH IT. THEY REPLACED THE PCM AND STATED THIS SHOULD HOPEFULLY FIX THE PROBLEM. WE GOT THE VEHICLE BACK ON NOV 30TH, 2006. FRIDAY DECEMBER 1ST THE TRUCK DID NOT START FOR US IN THE MORNING. WE CONTACTED DEALERSHIP ON MONDAY DECEMEBER 4TH AND WAS TOLD THAT THEY WOULD HAVE TO KEEP THE VEHICLE TIL IT DIDNT START SO THEY COULD CONNECT IT BACK TO COMPUTER BUT THATS ALL THEY CAN DO. SINCE WE HAVE ALREADY BEEN INCONVENIECED AT THIS POINT FOR OVER A YEAR AND A HALF NOW WE ARE OPTING TO KEEP THE TRUCK AND CONTACT THE MANUFACTURER WITH A LETTER OF NOTICE OF FINAL OPPORTUNITY AND CONTACTED THE ATTORNEY GENERAL TO FILE COMPLAINT. *NM
BLINKING COMPUTERIZED DASH. DASH GOES BLANK , NO TAC , OR SPEEDOMETER , OR FUEL/HEAT GAUGES, ESP/BAS. *NM
BLINKING COMPUTERIZED DASH. DASH GOES BLANK , NO TAC , OR SPEEDOMETER , OR FUEL/HEAT GAUGES, ESP/BAS. *NM
***MODEL IS INCORRECT BECAUSE TRUE MODEL, 3500 PICKUP, IS NOT OFFERED AS SELECTION*** BACK UP LIGHTS WOULD ONLY WORK WHEN SHIFTER WAS HELD IN REVERSE. BACK UP LIGHTS EVENTUALLY BECAME INOPERATIVE DIAGNOSED BY MECHANIC AS BAD TRANSMISSION SWITCH. NOT REPLACED YET. GRAB HANDLE BROKE WHILE IN USE BY ELDERLY GENTLEMAN. HANDLE WAS REPLACED AND MOUNT REINFORCED WITH METAL BACKING. CD PLAYER/ RADIO FAILS TO WORK. NOTHING DONE AT THIS TIME. DOOR SEALS TORN BY UPPER DOOR HINGE. LOOKS TO BE DESIGNED INCORRECTLY AND INTERFERES WITH LIP OF DOOR RESULTING IN TEARING, AIR AND WATER LEAKAGE. NOTHING DONE AT THIS TIME. *NM
***MODEL IS INCORRECT BECAUSE TRUE MODEL, 3500 PICKUP, IS NOT OFFERED AS SELECTION*** BACK UP LIGHTS WOULD ONLY WORK WHEN SHIFTER WAS HELD IN REVERSE. BACK UP LIGHTS EVENTUALLY BECAME INOPERATIVE DIAGNOSED BY MECHANIC AS BAD TRANSMISSION SWITCH. NOT REPLACED YET. GRAB HANDLE BROKE WHILE IN USE BY ELDERLY GENTLEMAN. HANDLE WAS REPLACED AND MOUNT REINFORCED WITH METAL BACKING. CD PLAYER/ RADIO FAILS TO WORK. NOTHING DONE AT THIS TIME. DOOR SEALS TORN BY UPPER DOOR HINGE. LOOKS TO BE DESIGNED INCORRECTLY AND INTERFERES WITH LIP OF DOOR RESULTING IN TEARING, AIR AND WATER LEAKAGE. NOTHING DONE AT THIS TIME. *NM
SINCE DECEMBER OF 2004, WHEN I PURCHASED MY DREAM TRUCK, IT HAS A MULTITUDE OF ELECTRICAL/MECHANICAL PROBLEMS. LOSS OF POWER;IGNITION FAILURE;ENGINE SHUT DOWN; WINDOWS OPENING; NO DASH LIGHTS; RADIO DOESN'T WORK; TAIL LIGHTS STAYING ON. NO DOWN SHIFTING UP HILLS; DASH BOARD IS HOT TO THE TOUCH. *JB
SINCE DECEMBER OF 2004, WHEN I PURCHASED MY DREAM TRUCK, IT HAS A MULTITUDE OF ELECTRICAL/MECHANICAL PROBLEMS. LOSS OF POWER;IGNITION FAILURE;ENGINE SHUT DOWN; WINDOWS OPENING; NO DASH LIGHTS; RADIO DOESN'T WORK; TAIL LIGHTS STAYING ON. NO DOWN SHIFTING UP HILLS; DASH BOARD IS HOT TO THE TOUCH. *JB
2005 DODGE DURANGO SLT 2WD ON 4/11/2005 WHILE DRIVING WITH MY 2 YR OLD SON THE VEHICLE STALLED WHILE ACCELERATING THROUGH A BUSY INTERSECTION. I WAS ALMOST HIT BY 2 VEHICLES. THE VEHICLE WAS TOWED TO JACK CARUSO''S REGENCY DODGE. IT TOOK THE DEALERSHIP 2 DAYS AND SEVERAL FUSES BEFORE COMING TO THE CONCLUSION THAT IT THE WIRING AT THE BACK OF THE RIGHT SIDE CYLINDER HEAD NEEDED TO BE REPAIR AND A CAPACITOR NEEDED TO BE REPLACED. ON 6/15/2005 WHILE DRIVING WITH MY 2 YR OLD SON THE VEHICLE STALLED AGAIN WHILE ACCELERATING THROUGH A BUSY INTERSECTION. AGAIN, I WAS ALMOST HIT BY ON COMING TRAFFIC. THE VEHICLE WAS TOWED, AGAIN, TO JACK CARUSO''S REGENCY DODGE. WHEN I CALLED THE DEALER 6/16/2005 I WAS ADVISED THAT IT WAS THE SAME PROBLEM BUT THEY WERE PERFORMING ADDITIONAL DIAGNOSTIC''S TO SEE IF ANYTHING ELSE WAS WRONG. AT THIS POINT I ADVISED I NO LONGER FEEL SAFE DRIVING THIS TRUCK. THIS IS MY ONLY MEANS OF TRANSPORTATION FOR MY SON AND MYSELF. I DO NOT WANT TO HAVE WORRY EVERY TIME I GET TO AN INTERSECTION IF THEY VEHICLE IS GOING TO STALL. I ASKED THE DEALER ABOUT REPLACING THE VEHICLE; I WAS INSTRUCTED TO CALL CHRYSLER CORPORATE HEAD QUARTERS. AFTER SPEAKING WITH A SERVICE REPRESENTATIVE I WAS INFORMED THAT REPURCHASING THE VEHICLE WAS NOT AN OPTION BASED ON THE INFORMATION GATHERED FROM MY SERVICE REPRESENTATIVE AND MYSELF, UNDER FLORIDA LEMON LAW YOU MUST HAVE 3 PROBLEMS WITH IN 24 MONTHS. I HAVE EXPERIENCED 2 PROBLEMS WITH IN 66 DAYS. UNACCEPTABLE. MY CONCERN IS THAT SOMEONE WILL HAVE TO BE SERIOUSLY INJURED BEFORE CHRYSLER RECTIFIES THE SITUATION.
2005 DODGE DURANGO SLT 2WD ON 4/11/2005 WHILE DRIVING WITH MY 2 YR OLD SON THE VEHICLE STALLED WHILE ACCELERATING THROUGH A BUSY INTERSECTION. I WAS ALMOST HIT BY 2 VEHICLES. THE VEHICLE WAS TOWED TO JACK CARUSO''S REGENCY DODGE. IT TOOK THE DEALERSHIP 2 DAYS AND SEVERAL FUSES BEFORE COMING TO THE CONCLUSION THAT IT THE WIRING AT THE BACK OF THE RIGHT SIDE CYLINDER HEAD NEEDED TO BE REPAIR AND A CAPACITOR NEEDED TO BE REPLACED. ON 6/15/2005 WHILE DRIVING WITH MY 2 YR OLD SON THE VEHICLE STALLED AGAIN WHILE ACCELERATING THROUGH A BUSY INTERSECTION. AGAIN, I WAS ALMOST HIT BY ON COMING TRAFFIC. THE VEHICLE WAS TOWED, AGAIN, TO JACK CARUSO''S REGENCY DODGE. WHEN I CALLED THE DEALER 6/16/2005 I WAS ADVISED THAT IT WAS THE SAME PROBLEM BUT THEY WERE PERFORMING ADDITIONAL DIAGNOSTIC''S TO SEE IF ANYTHING ELSE WAS WRONG. AT THIS POINT I ADVISED I NO LONGER FEEL SAFE DRIVING THIS TRUCK. THIS IS MY ONLY MEANS OF TRANSPORTATION FOR MY SON AND MYSELF. I DO NOT WANT TO HAVE WORRY EVERY TIME I GET TO AN INTERSECTION IF THEY VEHICLE IS GOING TO STALL. I ASKED THE DEALER ABOUT REPLACING THE VEHICLE; I WAS INSTRUCTED TO CALL CHRYSLER CORPORATE HEAD QUARTERS. AFTER SPEAKING WITH A SERVICE REPRESENTATIVE I WAS INFORMED THAT REPURCHASING THE VEHICLE WAS NOT AN OPTION BASED ON THE INFORMATION GATHERED FROM MY SERVICE REPRESENTATIVE AND MYSELF, UNDER FLORIDA LEMON LAW YOU MUST HAVE 3 PROBLEMS WITH IN 24 MONTHS. I HAVE EXPERIENCED 2 PROBLEMS WITH IN 66 DAYS. UNACCEPTABLE. MY CONCERN IS THAT SOMEONE WILL HAVE TO BE SERIOUSLY INJURED BEFORE CHRYSLER RECTIFIES THE SITUATION.