1997 FORD AEROSTAR Electrical System Problems

I FOUND TWO INCOMPLETE RECALLS. I CALLED THE DEALER 9/28/2020 AT [XXX] AND SPOKE TO [XXX]. SHE PUT THE VIN IN HER SYSTEM, SAW THE TWO RECALLS AND SAID THE PARTS WOULD BE ORDERED. NO RESPONSE. I CALL [XXX] 10/5/2020 AT THE SAME NUMBER AND SHE SAID ABOUT THE SAME THING. THEN I CALLED 10/8/2020 AND ANOTHER SERVICE ADVISOR PRINTED OUT THE ISSUE WITH MY PHONE NUMBER [XXX] AND SAID [XXX] WOULD CALL ME AFTER LUNCH. NO RESPONSE. I TRIED CALLING THE FORD CUSTOMER SERVICE 800 392-3673 AND AFTER PRESSING '#' FOR TWO COMMERCIALS, THE RECORDER HUNG UP. THE VEHICLE HAS BEEN RUNNING FINE, BUT THESE ARE TWO RECALLS THAT ARE CONCERNS. (00S56 & 99S02). THANK YOU VERY MUCH. [XXX]AUGUSTA, GA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 160,000

NEED TO KNOW WERE TO START TO GET ALL THE PROBLEMS ON MY VAN TAKEN CARE OF ALL THE RECALLS, OF POWER TRAIN THE ELECTRICAL AND WHATEVER ELSE WAS REPORTED TO ME ON MY REPORT OF THE RECALLS ON THIS 1997 AREOSTAR VAN THANK YOU MARYJEAN. *TR

MY 1997 FORD AERO STAR VAN PRODUCED A PUFF OF SMOKE FROM THE STEERING COLUMN NEAR THE IGNITION SWITCH. I TOOK IT TO MY MECHANIC WHOM CHECKED THE RECALL NOTICES AND FOUND ONE RESULTING IN AN ELECTRICAL OVERLOAD SHORT CIRCUIT AND OVERHEATING IN THE STEERING COLUMN ELECTRICAL COMPONENTS. WHEN THE KEY WAS TURNED OFF IT SUBSIDES. SINCE THIS OCCURRENCE THE INSTRUMENT PANEL HAS NOT WORKED AND BLEW ALL FUSES, THE FUEL PUMP DOES NOT TURN ON WITH THE KEY AFTER MULTIPLE ATTEMPTS IT ENGAGES SOME TIMES. THE FORD DEALER DID THE RECALL WORK BUT DID NOT FIX OR EXAMINE THE STEERING COLUMN OR THE COMPONENTS THAT BURNED OR OVER HEATED AS A RESULT OF THE OVERLOAD. [XXX] UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MY 1997 FORD AERO STAR VAN PRODUCED A PUFF OF SMOKE FROM THE STEERING COLUMN NEAR THE IGNITION SWITCH. I TOOK IT TO MY MECHANIC WHOM CHECKED THE RECALL NOTICES AND FOUND ONE RESULTING IN AN ELECTRICAL OVERLOAD SHORT CIRCUIT AND OVERHEATING IN THE STEERING COLUMN ELECTRICAL COMPONENTS. WHEN THE KEY WAS TURNED OFF IT SUBSIDES. SINCE THIS OCCURRENCE THE INSTRUMENT PANEL HAS NOT WORKED AND BLEW ALL FUSES, THE FUEL PUMP DOES NOT TURN ON WITH THE KEY AFTER MULTIPLE ATTEMPTS IT ENGAGES SOME TIMES. THE FORD DEALER DID THE RECALL WORK BUT DID NOT FIX OR EXAMINE THE STEERING COLUMN OR THE COMPONENTS THAT BURNED OR OVER HEATED AS A RESULT OF THE OVERLOAD. [XXX] UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MY 1997 FORD AERO STAR VAN PRODUCED A PUFF OF SMOKE FROM THE STEERING COLUMN NEAR THE IGNITION SWITCH. I TOOK IT TO MY MECHANIC WHOM CHECKED THE RECALL NOTICES AND FOUND ONE RESULTING IN AN ELECTRICAL OVERLOAD SHORT CIRCUIT AND OVERHEATING IN THE STEERING COLUMN ELECTRICAL COMPONENTS. WHEN THE KEY WAS TURNED OFF IT SUBSIDES. SINCE THIS OCCURRENCE THE INSTRUMENT PANEL HAS NOT WORKED AND BLEW ALL FUSES, THE FUEL PUMP DOES NOT TURN ON WITH THE KEY AFTER MULTIPLE ATTEMPTS IT ENGAGES SOME TIMES. THE FORD DEALER DID THE RECALL WORK BUT DID NOT FIX OR EXAMINE THE STEERING COLUMN OR THE COMPONENTS THAT BURNED OR OVER HEATED AS A RESULT OF THE OVERLOAD. [XXX] UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MY 1997 FORD AERO STAR VAN PRODUCED A PUFF OF SMOKE FROM THE STEERING COLUMN NEAR THE IGNITION SWITCH. I TOOK IT TO MY MECHANIC WHOM CHECKED THE RECALL NOTICES AND FOUND ONE RESULTING IN AN ELECTRICAL OVERLOAD SHORT CIRCUIT AND OVERHEATING IN THE STEERING COLUMN ELECTRICAL COMPONENTS. WHEN THE KEY WAS TURNED OFF IT SUBSIDES. SINCE THIS OCCURRENCE THE INSTRUMENT PANEL HAS NOT WORKED AND BLEW ALL FUSES, THE FUEL PUMP DOES NOT TURN ON WITH THE KEY AFTER MULTIPLE ATTEMPTS IT ENGAGES SOME TIMES. THE FORD DEALER DID THE RECALL WORK BUT DID NOT FIX OR EXAMINE THE STEERING COLUMN OR THE COMPONENTS THAT BURNED OR OVER HEATED AS A RESULT OF THE OVERLOAD. [XXX] UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CONSUMER IS ABLE TO TURN IGINTION AND START VEHICLE WITHOUT KEY IN IT, CAUSING A SAFTEY HAZARD.*AK

INTERMITTENT DISCHARGE OF BATTERY, CONTACT DEALER CANT FIND PROPLEM, FORD HAVE 3 SERVICE BULLETINS OUT ON PROBLEM,HAPPENS ON VEHICLES BUILD BEFORE CERTAIN TIME. *AK

THE ELECTRICAL SYSTEM INVOLVING THE HORN CONTINUALLY FAILS. THE HORN REGULARY GOES OFF WHILE THE VEHICLE IS NOT RUNNING. I HAVE REPLACED BOTH HORNS, THE LOW AND HIGH FREQUENCY. I HAVE REPLACED THE HORN RELAY. WITH EACH REPLACEMENT, THE HORN BURNS OUT BECAUSE IT IS OPERATED FOR EXTENDED PERIODS BECAUSE IT IS SET OFF BY SOMETHING IN THE SYSTEM. THIS USUALLY OCCURS AT NIGHT.

KEY IS STUCK IN THE IGNITION SWITCH.CONSUMER CONTACTED DEALER. *AK

VEHICLE DENIED RECALL WORK DUE TO LACK OF PARTS (99V-029) IGNITION SWITCH. MJS

CONSUMER HAS CONTACTED THE DEALER 4 TIMES REGARDING RECALL 99V029000, IGNITION SWITCH SHORT. DEALER INFORMED CONSUMER THAT PARTS WERE NOT AVAILABLE. *AK

CONSUMER IS NOT SATISFIED WITH RECALL REPAIR POLICY, WHEN REPAIR WAS MADE. (99S02)

ELECTRICAL HARNESS BURNED.

SPARK PLUGS FAILED TWO TIMES.

SMOKE OCCASIONALLY APPEARS COMING OUT FROM AROUND THE DASH PANEL BY THE HEATING AND A/C CONTROLS. SMELLS LIKE ELECTRICAL COMPONENTS BURNING OR BURNING WIRE INSULATION. SMOKE GOES AWAY AFTER 5-10 MINUTES. DOESN'T SEEM TO MATTER IF HEAT, A/C OR JUST THE FAN IS ON. IS AN INTERMITTENT PROBLEM. DEALER STATES THEY COULD NOT FIND THE PROBLEM OR DUPLICATE GRIPE.

WHEN THE AIR CONDITIONER IS ON THE KEY GETS VERY HOT WHEN IT IS TAKEN OUT OF THE IGNITION SWITCH. *AK