This Problem Across All Years
Received a notice on a "Customer Satisfaction Program 24N03" Instead of issuing a recall for the Hydroboost power steering pressure and jumper lines they instead extended the warranty. People have had their braking and power steering go out while driving and this is simply unsafe and unacceptable. They need to replace their faulty "quick connector" to a hard connector before people are injured. My dealership refuses to do this as it is not a recall. Thank you for your consideration
Received a notice on a "Customer Satisfaction Program 24N03" Instead of issuing a recall for the Hydroboost power steering pressure and jumper lines they instead extended the warranty. People have had their braking and power steering go out while driving and this is simply unsafe and unacceptable. They need to replace their faulty "quick connector" to a hard connector before people are injured. My dealership refuses to do this as it is not a recall. Thank you for your consideration
The contact owns a 2022 Ford E-350. The contact stated while driving 60 MPH and depressing the brake pedal, the vehicle failed to stop as needed. There was no warning light illuminated. The contact desperately depressed on the brake pedal and the vehicle eventually came to a complete stop. The vehicle was towed to the dealer and the mechanic stated that the power steering pump needed to be replaced, and that the vehicle was previously repaired under NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,361.
The contact owns a 2022 Ford E-350. The contact stated while driving 60 MPH and depressing the brake pedal, the vehicle failed to stop as needed. There was no warning light illuminated. The contact desperately depressed on the brake pedal and the vehicle eventually came to a complete stop. The vehicle was towed to the dealer and the mechanic stated that the power steering pump needed to be replaced, and that the vehicle was previously repaired under NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The vehicle was repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 12,361.
2022 FORD E-350. CONSUMER WRITES IN REGARD TO POWER STEERING SAFETY RECALL.
2022 FORD E-350. CONSUMER WRITES IN REGARD TO POWER STEERING SAFETY RECALL.
During early morning hours (approx. 2 am) of 10/09/22, while traveling westbound on I-70 through Utah at posted speed (80 mph) I hit a series of road repairs (patches) while in the right-hand lane, with the driver-side (left) front wheel. The front end of the vehicle shook violently, leaving limited control of steering which resulted in the vehicle drifting quickly into the passing (left hand) lane. Fortunately, no one was in the passing lane and control was regained, but only after rapid deceleration through hard braking. The incident was freighting to say the very least, and has resulted in driver distress when traveling over bridges with expansion joints, experiencing changes to road surfaces, and/or anticipating poor road surfaces. Driver anxiety is a direct result of this incident. The vehicle is a new Ford F-350 diesel 4WD with fewer than 2000 total miles at the time the incident took place. An internet search suggests a probable cause associated with a “death wobble”? But on a brand new vehicle? Makes no sense and is very concerning as apparently Ford has been aware of this problem for years? Ford customer service department was contacted (10/10/22) via phone, and a case number [XXX] provided. The Ford dealership through which the vehicle was purchased (Keller Ford in Hanford, CA) was contacted per the recommendation of the Ford customer service representative and the vehicle is scheduled to be left with the Keller Ford service department on 10/12/22. Why isn’t Ford required to notify owners of this phenomenon so that at a minimum operators are aware of the potential problem and are at least prepared for its occurrence? I have owned many Ford vehicles in the 45+ years I have driven, starting with a 1956 Ford F-100 I purchased in 1978. I general, I am happy with Ford products. But in this instance (my first purchase of a new vehicle) I am not. This problem needs to be fixed immediately! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
During early morning hours (approx. 2 am) of 10/09/22, while traveling westbound on I-70 through Utah at posted speed (80 mph) I hit a series of road repairs (patches) while in the right-hand lane, with the driver-side (left) front wheel. The front end of the vehicle shook violently, leaving limited control of steering which resulted in the vehicle drifting quickly into the passing (left hand) lane. Fortunately, no one was in the passing lane and control was regained, but only after rapid deceleration through hard braking. The incident was freighting to say the very least, and has resulted in driver distress when traveling over bridges with expansion joints, experiencing changes to road surfaces, and/or anticipating poor road surfaces. Driver anxiety is a direct result of this incident. The vehicle is a new Ford F-350 diesel 4WD with fewer than 2000 total miles at the time the incident took place. An internet search suggests a probable cause associated with a “death wobble”? But on a brand new vehicle? Makes no sense and is very concerning as apparently Ford has been aware of this problem for years? Ford customer service department was contacted (10/10/22) via phone, and a case number [XXX] provided. The Ford dealership through which the vehicle was purchased (Keller Ford in Hanford, CA) was contacted per the recommendation of the Ford customer service representative and the vehicle is scheduled to be left with the Keller Ford service department on 10/12/22. Why isn’t Ford required to notify owners of this phenomenon so that at a minimum operators are aware of the potential problem and are at least prepared for its occurrence? I have owned many Ford vehicles in the 45+ years I have driven, starting with a 1956 Ford F-100 I purchased in 1978. I general, I am happy with Ford products. But in this instance (my first purchase of a new vehicle) I am not. This problem needs to be fixed immediately! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2022 Ford E-350. The contact stated that while driving approximately 65 MPH, the steering wheel became stiff and the vehicle would pull in either direction. Additionally, there was an abnormal odor inside the cabin of the vehicle. The contact then noticed that the brake pedal had to be pressed very hard in order to stop the vehicle. After stopping to inspect under the hood, the contact discovered a power steering fluid leak in the engine compartment. The vehicle was driven to the local dealer who diagnosed that the power steering pressure line had detached. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The contact indicated that the vehicle was previously repaired under the NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The failure mileage was 6,300.
The contact owns a 2022 Ford E-350. The contact stated that while driving approximately 65 MPH, the steering wheel became stiff and the vehicle would pull in either direction. Additionally, there was an abnormal odor inside the cabin of the vehicle. The contact then noticed that the brake pedal had to be pressed very hard in order to stop the vehicle. After stopping to inspect under the hood, the contact discovered a power steering fluid leak in the engine compartment. The vehicle was driven to the local dealer who diagnosed that the power steering pressure line had detached. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The contact indicated that the vehicle was previously repaired under the NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The failure mileage was 6,300.
The contact owns a 2022 Ford E-350. The contact stated while driving 35 MPH uphill, the vehicle lost power steering functionality. The contact downshifted manually to slow the vehicle however while depressing the brake pedal, the vehicle failed to stop in a reasonable time. The contact stopped the vehicle while using the parking brake. The contact pulled over and had the vehicle towed to the dealer to be diagnosed. The contact was informed that the power steering unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 11,000. The VIN was unavailable.
The contact owns a 2022 Ford E-350. The contact stated while driving 35 MPH uphill, the vehicle lost power steering functionality. The contact downshifted manually to slow the vehicle however while depressing the brake pedal, the vehicle failed to stop in a reasonable time. The contact stopped the vehicle while using the parking brake. The contact pulled over and had the vehicle towed to the dealer to be diagnosed. The contact was informed that the power steering unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 11,000. The VIN was unavailable.
Without warning my brakes and steering failed on a Freedom Elite RV on a Ford Motor chassis. The vehicle only had 2396 miles on it at the time of occurrence. It turned out to be a pressure hose that broke. Luckily I was in a residential neighborhood with no traffic and driving very slowly when it happened. I shudder to think what would have happened on a hill or in traffic.
Without warning my brakes and steering failed on a Freedom Elite RV on a Ford Motor chassis. The vehicle only had 2396 miles on it at the time of occurrence. It turned out to be a pressure hose that broke. Luckily I was in a residential neighborhood with no traffic and driving very slowly when it happened. I shudder to think what would have happened on a hill or in traffic.
Without warning my brakes and steering failed on a Freedom Elite RV on a Ford Motor chassis. The vehicle only had 2396 miles on it at the time of occurrence. It turned out to be a pressure hose that broke. Luckily I was in a residential neighborhood with no traffic and driving very slowly when it happened. I shudder to think what would have happened on a hill or in traffic.
Without warning my brakes and steering failed on a Freedom Elite RV on a Ford Motor chassis. The vehicle only had 2396 miles on it at the time of occurrence. It turned out to be a pressure hose that broke. Luckily I was in a residential neighborhood with no traffic and driving very slowly when it happened. I shudder to think what would have happened on a hill or in traffic.