2021 FORD E-450 Steering Problems

See attached document for complaint.

The contact owns a 2021 Ford E-450. The contact stated while parking the vehicle, the steering wheel and brake pedal became stiff, and the vehicle failed to slow down as intended. The contact stated that the brake pedal was continuously depressed for the vehicle to come to a stop. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering hose and fluids needed to be flushed and refilled. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 14,104.

Mileage: 14,104

My RV is make from 2021 Ford E-450. The power steering fluid leaked out and hard to steer the RV, and lost break. Ford has a recall 2021E-450 under similar situation, but my Vin did not received any recall notice.

We received the two recall notice letters from Ford Motor Company, 20V795 & 22V089, for our 2021 Jayco Redhawk class C RV. Upon receiving the first recall notice, 20V795, an appointment was made with our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO, on Oct 1, 2021 to have it inspected and recall taken care of. Upon arrival that morning, was told they did not have the parts, would have to order them & their technician just called in "sick". Appointment was rescheduled once they had the recall parts in for Nov 15, 2021, again at our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO. Upon arrival that morning to drop the unit off for the recall repair, was turned away again & told I'd have to reschedule as they had a break-in overnight & their technicians' had some tools stolen & would not be working today & they would have the service manager call me to reschedule the appointment once again, which never happened. In March of 2022, we received the second recall notice, 22V089, advising to take it to the local Ford dealer for inspection & repair. I called the Ford Dealer, now Alpine Ford, in Pueblo, CO, several times having to leave a message without a return call. On April 6, 2022, I spoke with [XXX] in Service at Alpine Ford & was informed Alpine Ford would not do the recalls as the new owners refused to do them after purchasing the dealership & referred me to Camping World. I had an appointment at Camping World in Colorado Springs this same day & they contacted Ford Dealers in Pueblo, Colorado Springs, Canon City, & all refused to handle the recalls. I called Ford Corporate & expressed my displeasure with dealers failing to comply with recall notices causing safety concerns for use of the unit & was told the were not "refusing" to do the recalls just did not have any technicians or locations except maybe O'Mera Ford in Northglenn, CO, who might handle it, which is unacceptable as they are 2 hours & 100 miles away. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

The contact owns a 2021 Ford E-450. The contact received notification of NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The contact stated that the vehicle was taken to the dealer where the vehicle was inspected however, while making a turn into a service station, the steering wheel became difficult to maneuver. No warning lights were illuminated. The contact then stated that she was directed to a leak coming from the vehicle. The contact notified the dealer, and the vehicle was towed to an independent mechanic where it was diagnosed that the hydro-boost power failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and covered the cost of the tow, but no further assistance was provided. The failure mileage was 4,826.

Mileage: 4,826

2021 FORD E-450. CONSUMER WRITES IN REGARD TO SAFETY RECALL NOTICE 22S08. THE CONSUMER REQUESTED ASSISTANCE LOCATING A DEALER WITHIN A REASONABLE DISTANCE TO PERFORM THE RECALL REPAIR.

The contact owns a 2021 Ford E-450. The contact received notification of NHTSA Campaign Numbers: 20V795000 (Engine) and 22V089000 (Steering, Service Brakes, Hydraulics) however, the parts to do the recall repairs were not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available and Parts distribution disconnect respectively.

Regarding the recall #22S08 Hydroboost or Hydromax power steering pressure line. We took our Motorhome in to have the recall addressed and for service before a planned camping trip. Apparantly the recall was worded "to inspect OR replace" and our vehicle was only inspected. On our ruined Mother's Day vacation, we were driving highway speeds at a downgrade coming into Nevada and lost all power steering which took our motorhome and trailer we were pulling off of the highway and dangerously close to falling off the highway and tumbling down a hill. We went to exit at the next offramp to look at the power steering issue and found that we also had no brakes. By downshifting, we were able to stop safely. There were no warning lights or signals, and no warning signs what so ever. The motorhome is currently being looked at and hopefully repaired at a Rush Truck Center in Las Vegas. Ford Motor Company and the original dealership have been notified. Our main concern is the word "OR" in the recall verbiage, which we blame Ford Motor Co. The problem is clearly this part must be replaced, not just inspected. A change in the verbiage literally will save lives. We really should have been dead on the side of the road, but we were lucky and are contemplating hiring a lawyer, as we feel that the unacceptable recall wording by Ford unneccessarily put our lives at risk. Our Ford Claim number is: CAS-36721973-S8H5X3

The contact owns a 2021 Ford E-450. The contact received notification of NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Mileage: 8,000

The contact owns a 2021 Ford E-450. The contact received notification of NHTSA Campaign Number: 22V089000 (Steering, Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle then experienced a loss of power steering assist. The dealer was made aware of the failure but informed the contact that they were not equipped to perform recall repairs on RVs. The manufacturer was made aware of the failure and informed the contact that the nearest dealer able to perform the recall repair was more than 100 miles away. The vehicle was not repaired. The failure mileage was approximately 3,000.

Mileage: 3,000

The contact owns 2021 Ford E-450. The contact stated that while driving at various speeds on the freeway, the contact mentioned that any time another vehicle or object was near the vehicle, it lost steering capabilty. The contact would have to regain control of the steering wheel in order for the steering wheel to resume back to normal. No warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and kept for three days however unable to duplicate the issue. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and was informed to take the vehicle to another dealer to have a second diagnosis test ran. The failure mileage was approximately 11,015

Mileage: 11,015