2016 FORD EDGE Engine And Engine Cooling Problems

The contact owns a 2016 Ford Edge. The contact stated that while driving at 40 MPH, the engine warning light illuminated. The driver became aware that the coolant level was low. While driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic who confirmed that the failure was due to a misfire in cylinders #2 and #3. The contact stated that the spark plugs were replaced, and coolant was added, but the failure reoccurred. The contact stated that coolant was leaking into the engine. The mechanic informed the contact that the engine needed to be replaced. The contact called an unknown local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall coverage for the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, there was black smoke coming out of the exhaust pipes. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the engine had been replaced twice within two years, and it was the third time the vehicle experienced engine failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact smelled a sweet-smelling odor inside the cabin of the vehicle. The contact checked the engine and became aware that the coolant reservoir was almost empty. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that there was coolant intrusion into the engine block. The spark plugs were replaced; however, the coolant intrusion into the engine persisted. The contact stated that the vehicle became difficult to start. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed with coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 72,000.

Mileage: 72,000

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

Mileage: 55,000

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-2133 (Coolant intrusion in Cylinders, White Exhaust Smoke); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance and closed the case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,163.

Mileage: 68,163

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into cylinder #3 had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

Mileage: 56,000

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Homestead Auto, where it was diagnosed with coolant intrusion into the cylinders. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2016 Ford Edge. The vehicle was taken for a routine oil change and the mechanic stated that the water pump was leaking. After further inspection, it was determined that coolant was leaking into the engine. The vehicle was not repaired. The contact stated that coolant was added to the reservoir twice within 3,000 miles. The manufacturer was not informed of the failure. The failure mileage was approximately 85,400.

Mileage: 85,400

The contact owns a 2016 Ford Edge. The contact stated while driving 15-55 MPH, the vehicle was jerking abnormally. Additionally, the contact stated that while activating the heater, the heater was intermittently inoperable and was blowing cold air. The check engine warning light was illuminated. The vehicle was taken to Homestead Auto Repair, where it was diagnosed with coolant intrusion in cylinder #3, and the mechanic recommended that the engine long block be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was violently shaking while cold starting the engine. The contact stated that the failure persisted, with the check engine warning light illuminated. The vehicle was taken to the local dealer where a mechanic discovered coolant intrusion in cylinder #3. Upon investigation, the contact linked the failure to Technical Service Bulletin: 22-2229. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.

Mileage: 68,000

The contact owns a 2016 Ford Edge. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where spark plug #1 and the coil pack were replaced; however, the failure recurred. The vehicle was taken back to the mechanic, where the coil pack was replaced; however, the failure persisted. The vehicle was taken to Groat Brothers Auto Supply, where it was diagnosed that there was coolant intrusion in the first cylinder, and the contact was sent pictures of the failure. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that there was no TSB related to the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 113,000.

Mileage: 113,000

The contact owns a 2016 Ford Edge. The contact stated that while driving 70 MPH, the vehicle vibrated abnormally with the check engine warning light illuminated. The contact stated that on a separate occasion, while driving 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated there was an abnormal sound coming from the engine. The contact stated that two weeks later, while starting the vehicle, there was white smoke coming from the exhaust, with an abnormally sweet odor coming from the exhaust. The vehicle was not diagnosed or repaired. Most recently, the contact stated that while driving 50 MPH, the vehicle jerked and stalled. The contact was able to coast to the side of the road. The vehicle restarted, and the contact was able to drive the vehicle to the residence. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a local independent mechanic, where it was confirmed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired due to the cost. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact stated that the failure persisted. The vehicle remained at the residence and had not been driven since the latest failure. The failure mileage was approximately 127,000.

Mileage: 127,000

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to a dealer for repairs. The vehicle was taken to a local dealer, where it was confirmed that the engine needed to replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle lost automotive power. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The contact researched online and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.

Mileage: 51,000

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure might be related to a head gasket leak. The vehicle was not repaired. The vehicle was driven back to the residence. The vehicle was then towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced due to coolant intrusion. The dealer informed the contact that the manufacturer had denied coverage of the repair due to the age of the vehicle. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,148.

Mileage: 50,148

The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.

Mileage: 52,000

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.

Mileage: 40,000

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The contact stated that there was evidence of coolant loss; however, no visible leak was on the ground. The contact added additional coolant. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant leak. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective long block which had caused the engine failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty or recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 89,315.

Mileage: 89,315

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and DTC: P0302 and P0316 were retrieved. Additionally, the contact was informed that there was coolant intrusion in cylinder #2. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 114,094.

Mileage: 114,094

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that the check engine warning light was flashing intermittently on the instrument panel. The contact became aware of heavy white smoke coming from the exhaust pipes while starting the vehicle. The vehicle was taken to an independent mechanic where a misfire was detected in cylinder #3. The contact stated that the engine was replaced. The dealer and the manufacturer were notified of the failure and stated that there were no recalls on the VIN related to the failure. The failure mileage was 70,528.

Mileage: 70,528

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light remained illuminated, and the vehicle was taken to a local dealer to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant intrusion. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,024.

Mileage: 84,024

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, prompting the contact to momentarily discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 67,000.

Mileage: 67,000

The contact owns a 2016 Ford Edge. The contact stated that while driving on the highway at 45 MPH, the vehicle experienced a loss of automotive power, causing the acceleration to be reduced to 25 MPH, while also causing the vehicle to shake aggressively. The vehicle was driven to the residence and then towed to a local dealer where it was diagnosed that the engine had experienced coolant intrusion and that it would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 88,000.

Mileage: 88,000

The contact owns a 2016 Ford Edge. The contact stated upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed and the dealer retrieved DTC codes: P0301 and P0316. The dealer determined that there was a coolant intrusion in cylinder #1, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 123,749.

Mileage: 123,749

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, a message indicating that the engine was overheating was displayed. The contact was able to drive to the destination. The contact stated upon inspecting the coolant reservoir, the coolant reservoir was empty. The contact's husband added coolant to the coolant reservoir; however, the failure recurred the following day. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #3. The mechanic determined that the engine needed to be replaced, as per TSB Number: 19-2208. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.

Mileage: 96,000

The contact owns a 2016 Ford Edge. The contact stated while the vehicle was parked, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 101,000.

Mileage: 101,000

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming out of the exhaust pipe. The message "Service Engine" was displayed. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The manufacturer was notified of the failure and related the failure to TSB Number: 19-2346; however, the vehicle was not covered under the TSB. The failure mileage was approximately 69,000.

Mileage: 69,000

The contact called on behalf of his son who owns a 2016 Ford Edge. The contact stated that while his son was driving approximately 65 MPH, the temperature gauge had risen significantly to hot, and the vehicle started to shut down. The contact stated that his son was able to pull over onto the side of the road, to allow the engine to cool down. The contact stated that after restarting the vehicle, and continuing to drive, the failure persisted. The check engine warning light was illuminated with DTC Code: P0302 displayed. The vehicle was taken to an independent mechanic where the vehicle was diagnosed. The contact was informed that there were cracks between two of the cylinders, allowing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.

Mileage: 44,000

The contact owns a 2016 Ford Edge. The contact stated that while inspecting the vehicle, she noticed that the coolant level was low. The coolant reservoir was below the recommended coolant level. There were no warning lights illuminated. The vehicle was taken to the local dealer for additional coolant maintenance and inspection. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the vehicle started sputtering after refueling. The engine warning light was illuminated and was turning on and off. The vehicle was taken back to the local dealer, to be diagnosed. The dealer used a camera and determined that there was coolant leaking into the engine. The dealer determined that coolant was leaking into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was driving rough, and the low coolant warning light was illuminated. The contact stopped and parked the vehicle. The contact refilled the coolant reservoir. The contact stated that the low coolant warning light illuminated again. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinders and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown Technical Service Bulletin. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under the unknown Technical Service Bulletin or any unknown recalls. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.

Mileage: 109,000

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated and the message "Coolant Temperature High" was displayed. The vehicle was taken to the local mechanic who diagnosed and determined that there was coolant inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2016 Ford Edge. The contact stated that while his daughter was driving at unknown speeds, the check engine warning illuminated. The vehicle was taken to an independent mechanic, who determined there was an error code related to a coolant intrusion into the cylinder. The contact called the local dealer, who informed him there was no recall coverage. The vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline. The manufacturer was not contacted. The failure mileage was approximately 45,000.

Mileage: 45,000

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the vehicle had backfired, and the dealer determined that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the engine was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 73,000.

Mileage: 73,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, there was a cloud of white exhaust coming from the tailpipe causing an odor of exhaust to emit from the vehicle. The contact, an independent mechanic, had inspected the vehicle and noticed water leaking into the cylinders. The contact replaced the water pump, thermostat, and temperature sensors. The failure persisted. The contact stated that after some research, the contact learned it was a known failure that required the engine to be replaced. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was coolant cooling leaking into the cylinder and the vehicle made an abnormal sound. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was driven to the independent mechanic and was diagnosed and determined that engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

Mileage: 85,000

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed a misfire in cylinder #3. The cylinder #3 spark plug, and ignition coil were replaced; however, while driving 55 MPH, the message "Engine Over Heating" was displayed. Upon inspection, it was discovered that there was no coolant in the coolant reservoir. The contact added coolant and the vehicle was driven to the residence. The cause of the failure was not yet determined. The local dealer was notified. The manufacturer was not yet contacted. The failure mileage was 122,000.

Mileage: 122,000

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light illuminated intermittently. The contact stated that while refueling, the accelerator pedal had to be slightly depressed to prevent the vehicle from stalling. The vehicle had been taken to the dealer where it was diagnosed and determined that ignition coil #3 had failed and needed to be replaced. The vehicle was repaired. The contact stated that after the repair, the vehicle would emit excessive exhaust fumes when accelerating and while starting the vehicle. The contact stated that the vehicle was choking and hesitating while starting the vehicle. Additionally, coolant had to be added every other day. The contact stated that the check engine warning light remained illuminated. The contact became aware of Technical Service Bulletin: 22-2134, NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment). The dealer was contacted and informed the contact that due to the failure being persistent, the short block needed to be replaced. The dealer confirmed that the VIN was not included in TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in a recall. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 14,500.

Mileage: 14,500

The contact owns a 2016 Ford Edge. The contact stated while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact diagnosed the vehicle and determined that the spark plugs had failed and needed to be replaced. The spark plugs were replaced but the failure reoccurred. The vehicle was then taken to a local dealer where it was diagnosed and determined that there was coolant intrusion in cylinders #1, #2, #3, and #4, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2016 Ford Edge. The contact stated while cold starting the vehicle, there was white smoke coming from the exhaust pipe. The contact stated that the failure was intermittent but had become a recurring failure. Additionally, the temperature gauge was indicating that the engine was HOT. The contact checked the coolant level and noticed that the coolant level was very low. The contact was adding a quart of coolant every several weeks. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact was informed by the mechanic that the failure was related to Technical Service Bulletin Number: 19-2346 Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The contact stated that the engine was being replaced. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

Mileage: 75,000

The contact owns a 2016 Ford Edge. The contact stated that the engine was running abnormally while the vehicle was idling. Additionally, the contact stated while driving 50-55 MPH, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with misfire at start-up with the cylinder #2 misfire. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown Ford campaign number. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.

Mileage: 84,000

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light illuminated approximately one week after an oil change. The contact stated that while the vehicle was idling in the driveway, the vehicle started running rough. The vehicle was taken to the dealer where it was determined that coolant was leaking into cylinder #1, and that the engine needed to be replaced. The contact was informed that the failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 101,229.

Mileage: 101,229

The contact owns a 2016 Ford Edge. The contact stated that while driving 40 MPH, there was white smoke coming from the rear of the vehicle, and the coolant temperature warning light was illuminated. The vehicle was steered to the side of the road and turned off for approximately 40 minutes and anti-freeze was added to the vehicle. The vehicle was towed to a mechanic where it was diagnosed with coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 76,050.

Mileage: 76,050

The contact owns a 2016 Ford Edge. The contact stated when the vehicle was started there was a large cloud of white smoke coming from the vehicle. The contact stated that the vehicle was idling and vibrating abnormally. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 180,000.

Mileage: 180,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine misfired with white exhaust smoke and the vehicle hesitated while accelerating. The contact discovered that the engine coolant reservoir was empty. The contact replaced the spark plugs and coil packs for cylinders #2 and #3 however, the failure persisted. The vehicle was not yet diagnosed and repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under a TSB for the failure. The approximate failure mileage was 78,000.

Mileage: 78,000

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine temperature became elevated. The vehicle was taken to the local service center who diagnosed a misfire in cylinder #3. The spark plugs, coil pack, and the boot for cylinder #3 were replaced; however, the failure reoccurred. The contact was later informed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 64,000.

Mileage: 64,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started jerking and then stalled. The contact stated that the engine and coolant temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to the dealer. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 139,000.

Mileage: 139,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at approximately 40 MPH, the engine overheated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that there was coolant in the cylinder, which caused the head gasket to blow and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The approximate failure mileage was 83,000.

Mileage: 83,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the RPMs were fluctuating, and the engine was misfiring. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic, where it was diagnosed that the head gasket was blown, there was coolant intrusion in cylinder #1, and the engine was misfiring. The mechanic determined that the head gasket needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.

Mileage: 63,000

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the engine overheated, and coolant was leaking from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the coolant was present inside the cylinders. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 90,000.

Mileage: 90,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine was misfiring, and the vehicle was jerking significantly while accelerating. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure; however, the vehicle was not covered under an unknown Ford Campaign Number. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.

Mileage: 115,000

The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.

Mileage: 84,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at 40 MPH, the coolant low warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that cylinder #3 was misfiring. Additionally, coolant was leaking from the vehicle. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the engine needed to be replaced. The vehicle was then taken to the dealer, where it was also determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 61,000.

Mileage: 61,000

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, there was white smoke coming from the exhaust pipe. The contact stated that the vehicle was vibrating and was idling roughly. The contact stated that the check engine warning was illuminated. Additionally, the contact stated that the coolant reservoir was refilled weekly. The contact had not taken the vehicle to a local dealer however, the dealer was contacted and informed the contact that the failure was probably caused due to coolant leaking into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 19-23246 - Coolant in Cylinders, White Exhaust Smoke And/or Illuminated MIL (Engine and Engine Cooling). The contact stated that the vehicle was no longer able to be driven and would not start. The manufacturer was informed of the failure. The failure mileage was approximately 72,000.

Mileage: 72,000

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the vehicle was running rough with white smoke coming from the exhaust system. The contact stated that the check engine warning light was illuminated. The vehicle was driven to an Auto Parts store and diagnosed using a handheld scanner and it was determined that there was a coolant leak into cylinder #2. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact researched online related the failure to Technical Service Bulletin Number: 19-2346 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was approximately 84,000.

Mileage: 84,000

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust pipe. The vehicle was towed to the dealer, where it was diagnosed and determined that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Manufacturer Communication Number: 19-2346. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 20,300.

Mileage: 20,300

My 2016 Ford Edge with 86k miles encountered a well-known EcoBoost engine problem (TSB 22-2229) where there was coolant intrusion into the cylinder causing a rough start and codes P0302 (cylinder #2 misfire) and P1316 (misfire in first 1000 RPM). My understanding is that this problem can potentially lead to an engine fire. The dealership I bought the Edge from replaced the engine block at my expense, not because the block itself was damaged, but because the newer block doesn't cause the head gasket failure or leakage between the coolant system and the cylinders. I requested a buyback from Ford but it was denied with no explanation given other than the list of general criteria for denial. It would appear based on those general criteria that it was probably denied because the vehicle is out of warranty, I encountered problem after warranty expiration/18k miles, and only one repair job (replacing the engine) appears to have repaired it. But it is clearly a defective engine - only question is how long Ford has known about it. I requested just a refund of the repair cost (engine replacement), but that was also denied. Ford customer care said they would give me an extended warranty as a "goodwill gesture" but this does not cover the sunk cost of the engine replacement and they could not promise me it would cover this same problem if it occurred again.

The contact's sister owns a 2016 Ford Edge. The contact stated while her sister was driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #3. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,000.

Mileage: 113,000

The contact owns a 2016 Ford Edge. The contact stated that the Evaporative Emission Control (EVAP) system was previously replaced. The contact stated that a month later, the check engine warning light illuminated. The contact stated while driving at various speeds, the vehicle was shuddering abnormally. The contact stated that the failure also occurred while coming to a complete stop. Additionally, there was white smoke coming out of the exhaust pipe. The contact stated that the check engine warning light had been illuminating intermittently. The contact's father and husband reset the check engine warning light several times, performed several inspections and tests, and replaced the fuel filters and air filters; however, the failure persisted. A certified Ford independent mechanic inspected the vehicle and determined that there was coolant intrusion in cylinder #2. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The contact drove to the residence. The vehicle was taken to the dealer the following day to be diagnosed. The dealer diagnosed that there was coolant intrusion in the cylinders, and that cylinder #1 was misfiring. The dealer determined that the engine long block needed to be replaced. The dealer sent a diagnostic report to the warranty company; however, the warranty company declined to cover the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.

Mileage: 84,000

I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.

Mileage: 108,000

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the engine ran slowly, and then ran as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine cylinder, and that the long block, the drive belt idler, the 2 ball joints pinch bolts, 4 Turbo starts, two coolants, 6 ignition coils, the tread locker, the thermostat gasket, the flex plate, the coolant outlet O-Ring, and 4 intake manifold gaskets needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to rumble and vibrate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the short block, and the short block needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnostic results. The vehicle was not repaired. After investigating the failure, the contact related it to TSB: 22-2229. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.

Mileage: 140,000

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.

Mileage: 79,791

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle as shaking and vibrating abnormally with the check engine warning light flashing on and off. The contact stated that there was swishing liquid sound coming from the dashboard. Additionally, the engine was overheating. The vehicle was taken to the local dealer who diagnosed that the engine had experienced a misfire and coolant was present inside cylinder #2 and #3. The contact was informed that the engine was faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,000.

Mileage: 103,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that he used a code reader to diagnose the vehicle and retrieved code: P0304. The vehicle was taken to the dealer where it was determined that coolant had leaked into cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The contact referenced TSB: 22-2229 and the manufacturer was notified of the failure. The contact was informed that the TSB did not include his VIN, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 84,000.

Mileage: 84,000

The contact's daughter owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine overheated with the check engine warning light illuminated. Upon inspection, the contact discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where the vehicle was diagnosed with a blown head gasket. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.

Mileage: 129,000

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2016 Ford Edge. The contact stated while driving 30 MPH, the vehicle started overheating. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The contact checked the coolant level and noticed that the coolant level was low. The contact added coolant, but the failure continued, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who replaced all spark plugs, but the failure reoccurred. The independent mechanic referred the contact to the local dealer. The vehicle was taken to the dealer for diagnostic test. The mechanic stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 61,000.

Mileage: 61,000

The contact owns a 2016 Ford Edge. The contact stated that the vehicle had experienced rough starting and upon inspection it was discovered that the engine coolant was low. Later while driving, the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed that there was coolant intrusion inside cylinder #1, and the engine might need to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 54,000.

Mileage: 54,000

The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The contact was able to drive to the residence. However, the contact stated that the following day, the engine misfired while starting the vehicle. Additionally, the contact noticed that the coolant level was low. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine block, and the engine needed to be replaced. The dealer informed the contact that it was a known failure and a manufacturer defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 128,546.

Mileage: 128,546

The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.

Mileage: 115,000

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the dealer stated the engine was misfiring. The contact stated cylinder #3 coil and spark plug was replaced; however, the failure recurred. The vehicle was taken to the dealer, and the dealer stated that coolant was leaking into the engine, and that the engine needed to be replaced. The vehicle was not replaced. The manufacturer was contacted, and the manufacturer stated that they are aware of the failure and that there was no recall associated with the failure. The failure mileage was 79,274. The contact stated that the engine was replaced and Ford covered a portion of the repair costs.

Mileage: 79,274

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle started vibrating, and the engine was running roughly. The contact stated that the check engine warning light was illuminated. The contact stated that the temperature gauge needle had gone into the red zone. The contact pulled over and opened the hood to allow the engine to cool down. The contact stated that the failure had occurred before, resulting in an engine replacement due to coolant leaking into the engine block and cracking the cylinder block. The contact had taken the vehicle to a local dealer, where it was diagnosed that coolant was leaking into cylinder #2. The mechanic determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.

Mileage: 67,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at an unknown speed, the vehicle started to hesitate and felt bumpy. The check engine warning light illuminated. Additionally, the contact stated that she noticed a light grey smoke coming from the exhaust pipe but faded. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel rail pressure was too low and there was an internal leak from the engine and the engine needed to be replaced. The dealer was notified of the failure and the contact was informed that a diagnostic test could not be performed due to no warning lights being illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to call the NHTSA Hotline. The failure mileage was approximately 115,098.

Mileage: 115,098

The contact owns a 2016 Ford Edge. The contact stated that while starting the vehicle there was an abnormal amount of white smoke coming from the exhaust tip. The contact stated that after commencing driving, the smoke would dissipate. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic, where the vehicle was diagnosed with coolant intruding into the cylinders. The mechanic determined that the engine needed to be replaced. The was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 173,000.

Mileage: 173,000

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with coolant leaking into cylinder #4. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.

Mileage: 40,000

In 2018 I bought my 2016 Ford Edge which had 60,000 miles on it. I bought the extended warranty plan. I drove it for approximately 30 days and I started having issues with it losing coolant and smoking. I took it back to the dealership and was told it needed a new motor, so they put a new motor in it. Well, I just notice recently that the check engine light comes on (misfire in #2 cylinder ). it was smoking and using coolant. this was the same thing it did in 2018 when they replaced it then. So I took it back to the same place that replaced the motor in 2018 and I just found out on 6/23/2022 that my 2016 Ford Edge needs an engine. Coolant is leaking into #2Cylinder. My car is out of the extended warranty. I need help something is not right with theses motors. The estimate to replace it is $5000 - $6000. There needs to be a recall on this issue.

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 25 MPH, the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed the vehicle and determined a failure with the spark plugs. The spark plugs were replaced; however, the failure reoccurred. The contact then took the vehicle back to the dealer who diagnosed the vehicle and determined that coolant was leaking into the engine. The dealer informed the contact that the vehicle was not included in an unknown recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.

Mileage: 92,000

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle stalled. The check engine warning light illuminated on the instrument panel. The contact took the vehicle to the local dealer who diagnosed with a faulty ignition coil and an unknown fluid leak. The vehicle was not repaired; however, the mechanic reset an unstated module. The manufacturer was not notified of the failure. The approximate failure mileage was 94,492.

Mileage: 94,492

I had a engine warning light come on so I knew about the one recall for brake lines so I took my vehicle to a Ford dealership in Murfreesboro to fix the recall and to find out why the engine warning light came on, so they gave me a ride home. They asked me to leave my vehicle so these 2 things could be completed and checked out. 2 days had gone by and they finally call to tell me, my car was ready so I got a ride to the dealership to find out what was going on! One of the employees said recall was completed but he said my engine would need to be replaced, because coolant was coming through a cylinder and going into my engine and it would cost me $8,700.00 to fix!! Now mind you I have only had my car for 2 yrs! I’m disabled and need my car for my doctors appointments! I’m still paying on my car and I have to carry full coverage insurance because it’s financed!! So he told me I could mess my vehicle up further if I continue to drive it this way, so the vehicle is sitting in front of our house and I have not driven it since! My complaint # 1145819! I’m widowed so I have to rely on my children to take me where I need to go, which is a big inconvenience for us all! My sister had the same EXACT problem with her 2016 Escape and it was recalled, why not my 2016 Edge, it’s doing the EXACT same thing just different models! Please help me I’m paying on my auto which is financed and full coverage insurance on a vehicle that doesn’t run!! I need my vehicle very badly, can we trade vehicles? Or I’ll be happy if you can just fix the problem, they will have to tow it though because it’s not running now!! It has over 100,000 PLEASE, PLEASE, PLEASE HELP ME! I’m disabled, widowed, and on a fixed income so please have MERCY on me!!! I can’t deal with anymore disappointments!! My phone is set up to not answer any calls not in my contacts, so please leave a message and I’ll call you right back! PLEASE HELP ME!!! Can you possibly make an exception, because of my predicament???

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. There was white smoke emerging from the exhaust. The contact stated that the engine was making a whining sound. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in the cylinder. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 104,000.

Mileage: 104,000

The contact owns a 2016 Ford Edge. The contact stated while driving 70 MPH and depressing the accelerator pedal, the vehicle started to shudder and shake with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic who inspected the vehicle and determined that the coolant level was extremely low. The contact stated that the coolant level was topped off however, the failure persisted. The contact took the vehicle to the local dealer who diagnosed the failure as a coolant leak entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Mileage: 70,000

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT NOTICED AN ABNORMAL EXHAUST ODOR ENTERING THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE ISSUE WAS MORE PREVALENT WHILE USING THE AIR CONDITIONING UNIT IN THE VEHICLE. THE CONTACT WAS DIAGNOSED WITH CARBON MONOXIDE POISONING AND SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 2,066.

Mileage: 2,066