2016 FORD EDGE Service Brakes, Hydraulic Problems

The contact owns a 2016 Ford Edge. The contact stated that while reversing out of a driveway at 5 MPH, the brake lines ruptured. There were no warning lights illuminated. The vehicle was taken to an independent mechanic for the rear brake hose replacement. The local dealer was contacted regarding a refund, which was declined due to the recall remedy not being available. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The manufacturer was not contacted. The failure mileage was approximately 91,000.

Mileage: 91,000

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts for the recall repairs were not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact stated that while driving at 15 MPH in the rain, the brake pedal was applied however, there was a delay in responding, and crashed into a Subaru Forester. There was an abnormal squeaking and squealing sound detected. The vehicle was drivable. While approaching a stoplight, there was an abnormal squealing noise, and there was an increase in stopping distance. There were no warning lights illuminated. The contact sustained a sprained neck, and medical attention was provided. There was no reported fire or air bag deployment. A police report was filed. The vehicle was taken to a brake center where it was determined there was an ABS failure related to NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) however the parts were not available. The hood was unable to be opened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 111,000.

Mileage: 111,000

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was shifted into reverse(R), the rear-view camera intermittently displayed a blank or distorted image. The dealer was contacted but offered no assistance. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the contact depressed the brake pedal, and the brake pedal felt spongy and depressed to the floorboard. There was no warning light illuminated. The contact was able to stop and exit the vehicle. The contact then observed a puddle of fluid by the passenger’s side rear wheel well. The vehicle was towed to a local dealer, where the vehicle was diagnosed and determined that the passenger’s side rear flexible brake line had ruptured. The dealer replaced the brake line, and the vehicle was repaired. The manufacturer was not informed of the failure. The contact recently received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); and related the failure to the recall. The failure mileage was 117,490.

Mileage: 117,490

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called a local dealer and was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the braking distance was extended before the vehicle came to a stop. The brake light was illuminated. While in reverse, the back-over prevention camera displayed a black screen. The dealer was contacted. The manufacturer was made aware of the failures. The failure mileage was approximately 38,000.

Mileage: 38,000

See attached document for complaint. I am writing to file a formal complaint regarding the handling of safety recalls 25V572 and 25V544 on my vehicle, and to urgently request your assistance in having all repairs authorized at a local Ford dealership, due to the profound unprofessionalism and neglect I have experienced from the selling dealership, Pure Honda Ferndale. My vehicle is a 2016 Ford Edge Sport with approximately 101,003 miles. I purchased it from Pure Honda Ferndale just prior to being notified of these active recalls, after which the vehicle was understandably grounded. The core of my issue lies with the conduct of the dealership's management. Before the recall notice and the vehicle being pulled from sale, I was in direct communication with the General Manager, Mr. Sheldon Taylor. He personally assured me that he would resolve several preexisting issues, including arranging for a vehicle exchange or repairs. These issues include the dealership selling me defective and outdated tires and a rim package that no local tire shop will service, as well as a noticeable and hazardous defect in the SYNC system where the screen experiences complete blackouts, particularly when using the navigation and radio. However, once the reca ll was enforced, Mr. Taylor ceased all communication and delegated my case to a sales representative, who has since also ignored my repeated calls and the recall notices I have provided. I have been left with a vehicle I cannot safely drive due to the open recalls and an infotainment system that fails unpredictably, creating significant distraction and safety risk. The dealership that sold me this problematic vehicle now refuses to take responsibility for its prior promises. Given the complete breakdown in communication and the lack of professional accountability from Pure Honda Ferndale, I do not trust them to manage my vehicle's critical safety repairs or address this additional SYNC system defect. Therefore, I respectfully request that the NHTSA assist me in obtaining permission t

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle failed to stop immediately. The contact stated that the brake pedal needed to be depressed extremely hard. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal was depressed and almost went to the floorboard. The contact stated that the brake warning light was illuminated. The contact stated that brake fluid was dripping from the rear of the vehicle. Additionally, the contact stated that the parking brake was engaging independently. The contact had received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact had taken the vehicle to a local dealer and was informed that the part was not yet available and that another letter would be sent when the part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 195,000.

Mileage: 195,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact noticed that the brake pedal was extremely spongy. The contact stated that several unknown warning lights were illuminated. The contact stated that because of the failure, the contact had to drive the vehicle below the speed limit. The contact stated that the brake fluid reservoir was continuously refilled; however, there was no evidence of a brake fluid leak. The contact stated that the brake fluid may be leaking into the engine. In addition, the contact stated that the dealer was made aware of the failure several times; however, the contact was informed that the parts were not yet available. The contact stated that for two years, the dealer informed the contact that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) and 22V413000 (Power Train). The manufacturer was made aware of the failure but did not assist. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed in the rain, the vehicle started jerking. The contact stated that upon depressing the brake pedal, the vehicle failed to respond and crashed into a tree. The front driver's side air bag and the knee air bag deployed. The contact sustained neck and ankle injuries and was transported to the local emergency room for medical attention. A police report was filed; however, the report number was not provided to the contact. The vehicle was towed to an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic), which the contact related to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); through the Turo App; however, the part to complete the recall repair was not yet available. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The dealer informed the contact that parts for the recall repair were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed several times to the floor before the vehicle came to a complete stop. The vehicle was taken to an independent mechanic where it was diagnosed with a brake fluid leak on the passenger's side rear wheel. The contact was informed that the rear brake line needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred several times. Additionally, the vehicle was repaired twice with brake line failure; however, the contact was unable to recall which brake line was repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 169,000.

Mileage: 169,000

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the brake pedal depressed to the floorboard, and the vehicle failed to stop as intended. The contact pumped the brake pedal before the vehicle came to a stop. The low brake fluid warning light was illuminated. The vehicle was taken to the dealer, who determined that the front passenger’s side brake hose was leaking brake fluid. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard as the brake fluid warning light would appear on the instrument panel. The vehicle was taken to two independent mechanics where the brake master cylinder, brake calipers, brake booster, and ABS system were all replaced; however, the failure returned soon after each repair. The vehicle was then taken to a dealer where the vehicle was serviced under NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulics); however, the repair failed to correct the brake issue. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 136,000.

Mileage: 136,000

The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, her husband noticed that the brake pedal felt spongy. The brake pedal also extended to the floorboard whenever it was depressed. The vehicle was later taken to an independent mechanic who determined that the rear passenger’s side brake fluid line had ruptured causing brake fluid to leak from the vehicle. The independent mechanic performed a temporary fix to the brake line and the contact was advised to call the local dealer for assistance. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 49,000.

Mileage: 49,000

The contact owns a 2016 Ford Edge. The contact stated that on two occasions while driving at approximately 40 MPH, the brake pedal was depressed but the brake pedal remained floored. The contact stated that the vehicle did not slow down as intended and the brake warning light was illuminated. The vehicle was driven to the residence. The vehicle was taken to an independent mechanic where the contact was informed that the brake lines needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that the brake lines were replaced twice. The contact stated there was condensation underneath the front driver's side of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the brake lines needed to be replaced again. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

Mileage: 140,000

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.

Mileage: 97,000

front brake hose (driver side) is heavily leaking brake fluid. the recall for the issue does not show on my VIN when I search it. also the brake hose was never fixed and it still the old part on it

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer and several unknown dealers were contacted. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact's wife owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

5 days after front brake hose replacement due to rupture and subsequent replacement by Petrus Ford in Stuttgart, AR after finding out about recall, rear passenger side brake hose ruptured.

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 25 MPH, while depressing the brake pedal, the brake pedal went to the floor and did not reset which resulted in loss of braking. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the brake hoses replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included. The failure mileage was approximately 80,341.

Mileage: 80,341

When driving and try to brake noticed that pedal distance has increased and was hard to stop the car. When stopped to review vehicle, noticed brake fluid on the right side of it. Take it to Ford dealer (CrossRoads Ford of Kernersville) and they confirmed rupture on right brake hose. Correction was to replace both front brake hoses. This failure is exactly the same as the one for safety recall "NHTSA Campaign Number: 20V469000". VIN for my vehicle is not part of recall however same failure happens with same risks, showing that Ford fails on tracking/providing accurate VIN numbers for this safety failure.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.

Mileage: 60,000

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal felt soft when depressed, causing the stopping distance to be extended 200 feet. The low brake fluid message appeared on the instrument panel. The contact pumped the brake pedal several times to regain normal function and veered to the side of the road. The vehicle was not diagnosed nor repaired. The contact stated the failure reoccurred several times while driving. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The approximate failure mileage was 55,000. Parts distribution disconnect. After three weeks of not examining the car the dealer decided to put the car on the rack where they discovered the problem being the brake master cylinder and booster. The dealer said our warranty would cover it and they were going to get the parts. There was not a recall on the issue but hearing conversations in the dealership convinced us that the issue should be a recall. We were provided a rental car for 5 days. After we pushed the issue Ford agreed to provide a rental car 60 days because parts are not available. Different stories were told about the part availability until I did research and found tools were available but dealers were not selling or sharing because they have the same issues. There should be buffer on service part tools and the Ford dealers are attempting to contain the situation in house instead of escalating the problem. Currently there are two unresolved issues 1. Recall for brake lines where we were told they had parts and to bring car in . Got to dealer and there were no parts. 2. Dealer inspec

Mileage: 55,000

The contact owns a 2016 Ford Edge. The contact received a notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Service brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA for assistance. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ERNEST MCCARTY FORD, INC. (1471 1ST ST N, ALABASTER, AL 35007, (205) 663-3831) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT ALSO STATED THAT WHILE HIS WIFE WAS DRIVING 45 MPH, ANOTHER VEHICLE ABRUPTLY PULLED OUT IN FRONT OF HER AND EXCESSIVE FORCE WAS NEEDED TO BE APPLIED TO THE BRAKE PEDAL TO STOP THE VEHICLE. THERE WAS NO WARNING LIGHT. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE WAS APPROXIMATELY 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 50,000

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CROSSROADS FORD OF FUQUAY-VARINA (3217 N MAIN ST, FUQUAY-VARINA, NC 27526, (919) 552-2228) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. TAYLOR FORD (13500 TELEGRAPH RD, TAYLOR, MI 48180) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 40-45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE BRAKE FLUID WARNING LIGHT WAS ILLUMINATED. THE CONTACT NOTICED THE BRAKE RESERVOIR WAS EMPTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TOWED TO ANGELA KRAUSE FORD (1575 MANSELL RD, ALPHARETTA, GA 30009, (770) 649-5100 WHERE IT WAS CONFIRMED THAT THE BRAKE LINE HAD RUPTURED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 46,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 46,000

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO ROBERT HORNE FORD (3400 S TOMAHAWK RD, APACHE JUNCTION, AZ 85119; (855) 429-6080) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45-50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE VEHICLE TO THE SAME DEALER AND THE BRAKE LINE AND A MASTER CYLINDER WERE REPLACED. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY THE BRAKE PEDAL WAS DEPRESSED AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER AND ANOTHER BRAKE LINE WAS REPLACED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL TO BRING THE VEHICLE TO A STOP, THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE CONTACT STATED THAT THERE WAS AN ABNORMAL POPPING SOUND HEARD. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES BEFORE THE VEHICLE CAME TO A STOP. THE CONTACT STATED THAT THE BRAKE AND BRAKE FLUID LEVEL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS SAFELY DRIVEN TO THE RESIDENCE. THE CONTACT STATED THAT THE NEXT DAY SHE NOTICED BRAKE FLUID WAS LEAKING DOWN ON THE TIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222) AND WAS INFORMED THAT PARTS WOULD NOT BE AVAILABLE UNTIL THE EARLY PART OF 2021. THE CONTACT STATED THAT THE MANUFACTURE HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT YET TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 131,000

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, 980-224-5854). THE CONTACT WAS INFORMED THAT THE BRAKE LINES NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS REPAIRED THREE TIMES AT THE SAME DEALER HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Mileage: 45,000