2017 FORD EDGE Engine And Engine Cooling Problems

See attached document for complaint.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that there was coolant intrusion into the cylinder, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure became a recurring failure, and the contact parked the vehicle. The vehicle was no longer driven due to safety concerns. The approximate failure mileage was 74,000.

Mileage: 74,000

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was running rough. The check engine warning light was illuminated. Additionally, a fuel odor was detected while the vehicle was being started, and the contact was outside the vehicle. The contact stated that the failure resulted in poor fuel mileage. The vehicle was taken to an independent mechanic, who performed a tune-up and replaced the spark plugs, but the failure persisted. The vehicle was taken to a second independent mechanic, who replaced another spark plug, but the failure recurred. The vehicle was then taken to a third independent mechanic, who determined that there was coolant intrusion into the cylinders, causing spark plug damage, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.

Mileage: 51,000

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the engine message was displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and was informed that there was coolant inside the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 65,000

Mileage: 65,000

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, there was a misfire coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the check engine warning light was reset; however, the failure persisted. The vehicle was taken to a certified mechanic, where several unknown repairs were performed, and the fuel injectors were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic, where it was diagnosed that there was coolant intrusion in the oil and in the engine. The mechanic recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The manufacturer informed the contact that the repair could not be covered. The failure mileage was approximately 76,000.

Mileage: 76,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at 65 MPH, the vehicle stalled, with an abnormally strong odor coming from the engine compartment, with the check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 60,536.

Mileage: 60,536

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was intermittently illuminated while driving. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle received an oil change, and the contact checked the fluids. The contact stated that all the fluid levels were sufficient. The following day that the fiancé checked the fluids, and the coolant level was low. The fiancé refilled the coolant reservoir. The vehicle was taken to the dealer where it was diagnosed with a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under recall or special programs. The contact referenced Technical Service Bulletin: 22-229 (Engine Damage due to Coolant Leak); however the contact was advised that the Technical Service Bulletin was sent to the original owner of the vehicle. The contact stated that the vehicle was purchased used. The manufacturer was not made aware of the failure but provided no assistance. The failure mileage was approximately 74,000.

Mileage: 74,000

The contact owns a 2017 Ford Edge. The contact stated that while at a stoplight, the engine revved high, idled hard, and shook abnormally. There were unknown warning lights illuminated. The contact stated that the failure was a known issue, and the failure was related to Technical Service Bulletin: 22-2229. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion into the engine. The contact was informed that the cylinders were full of coolant. The dealer retrieved DTC: P0302, indicating a misfire in cylinder #2. The mechanic recommended an engine replacement, but the vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 116,025.

Mileage: 116,025

The contact owns a 2017 Ford Edge. The contact stated that upon start the vehicle, the check engine warning light remained illuminated while the vehicle was idling. The vehicle was taken to a local independent mechanic to be diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 81,000.

Mileage: 81,000

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 75 MPH, the message "Engine Coolant Hot" was displayed and the engine warning light was illuminated. The vehicle went into LIMP Mode and the vehicle failed to exceed 10 MPH. The vehicle was pulled over to the side of the road and turned off. The vehicle was restarted after a while and operated as needed. The vehicle was taken to a dealer, where it was diagnosed that the spark plug needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 64,100.

Mileage: 64,100

The contact owns a 2017 Ford Edge. The contact stated that while replacing the spark plugs, the contact noticed that the coolant level was significantly low, and the check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine had failed due to coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,899.

Mileage: 52,899

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that coolant intrusion into several cylinders had caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program Number: 21N12. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 86,000.

Mileage: 86,000

The contacts son owns a 2017 Ford Edge. The contact stated that while his son was driving approximately 35 MPH, there was a misfire coming from the engine. The check engine warning light illuminated shortly afterwards. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinder head, caused by a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 55,000.

Mileage: 55,000

The contact owns a 2017 Ford Edge. The contact stated while driving 35 MPH, the engine light illuminated. The contact stated that the failure was related to Technical Service Bulletin: 19-2208. The vehicle was taken to an independent mechanic who determined that the ignition coil and spark plug was not firing properly in cylinder #3. The vehicle was taken to an independent mechanic, and it was determined the spark plugs were corroded. The vehicle was taken to a local dealer, where it was diagnosed and determined that engine block needed to be replaced. There was no coolant in the reservoir. The contact stated that coolant was leaking into the cylinders. There was white smoke emerging from the exhaust pipe. The vehicle was not repaired. The contact was waiting for warranty approval. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 66,000.

Mileage: 66,000

The contact owns a 2014 Ford Edge. The contact stated that upon start the vehicle, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,275.

Mileage: 126,275

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine cylinders. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 118,395.

Mileage: 118,395

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to check the coolant level. Upon visual inspection, the contact observed that the coolant level was abnormally low after a recent service. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #2, causing a misfire, and resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 83,000.

Mileage: 83,000

The contact owns a 2017 Ford Edge. The contact stated that the heating system was inoperable. The vehicle was taken to an independent mechanic, where the contact was informed that the coolant reservoir was empty, and coolant was added to the vehicle; however, the failure persisted. Additionally, the contact stated that there was white smoke coming out of the exhaust pipe upon starting the vehicle. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion into cylinder #2. The vehicle was taken to the dealer, where the same assessment was made. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

Mileage: 72,000

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked and occupied, the contact’s husband heard an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact stated that an independent mechanic was contacted. The vehicle was taken an independent mechanic where it was diagnosed and determined that the engine block was damaged, there was coolant leaking into cylinder #1 and #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to two independent mechanics and to the dealer, and it was determined that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 74,635.

Mileage: 74,635

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, there was white smoke coming from the exhaust pipe. No warning light was illuminated. The vehicle was driven to the shoulder of the roadway and turned off. The vehicle was restarted and taken to the dealer where it was diagnosed with engine failure. The contact was informed that the failure was due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.

Mileage: 87,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warming light illuminated, and the vehicle displayed low coolant level. The engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a mechanic who diagnosed the vehicle and determined that coolant was leaking, and the engine had failed. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer, who confirmed the failure. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.

Mileage: 75,000

The contact owns a 2017 Ford Edge. The contact stated that on several occasions while driving at undisclosed speeds, the check engine warning light illuminated. The contact stated that on several occasions, coolant was added to the vehicle, and the vehicle took longer to start. The vehicle was taken to a dealer, where it was diagnosed that there was coolant intrusion in the engine, and the engine block was cracked. The contact was informed that the engine needed to be replaced. The contact related to the failure of the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure. The failure mileage was 81,000.

Mileage: 81,000

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was idling roughly. Additionally, the check engine warning light was illuminated while driving. The vehicle was taken to the dealer, who diagnosed the vehicle with coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the engine was running rough. The contact became aware of an abnormal coolant consumption. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the head gasket was leaking coolant into the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.

Mileage: 54,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated, and the engine was overheating. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.

Mileage: 115,000

The contact owns a 2017 Ford Edge. The contact stated while driving on the highway at 65 MPH, the vehicle experienced a loss in motive power, with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the head gasket was blown, causing coolant intrusion in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,400.

Mileage: 50,400

The contact owns a 2017 Ford Edge. The contact stated that the vehicle intermittently failed to start immediately, and several attempts were needed to start the vehicle. The contact stated that whenever the vehicle was started, there was black exhaust coming from the exhaust pipes. The contact stated that there was a misfire while driving at various speeds and while the vehicle was idling. The temperature gauge indicated that the engine was overheating. The contact noticed coolant leaking into the reservoir. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the coolant reservoir was empty due to coolant intrusion in cylinder #1. The contact stated that DTC: P301 and P304 were retrieved. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact's daughter owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to Speedy Auto, where it was diagnosed and determined that there was a misfire in cylinder #2 due to coolant intrusion in the engine. The contact was referred to the dealer for further assistance. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.

Mileage: 106,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The independent mechanic refilled the coolant reservoir. The contact stated that on a separate occasion, while driving 70 MPH, the engine overheated, causing the contact to wait for a while for the engine temperature to cool down. The vehicle was restarted; however, the failure reoccurred on 4 separate occasions. The contact stated that while the vehicle was at the residence, her husband checked the vehicle and the coolant reservoir was empty, and the vehicle failed to restart. The vehicle was not repaired after the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where DTC: P0302 was retrieved, indicating a misfire in cylinder #2. The mechanic informed the contact that there was a small amount of coolant leaking into the engine. The mechanic advised the contact to have another vehicle inspection performed in several years. The vehicle was not repaired, and the failure persisted. The vehicle was taken to Auto Zone, where DTC: P0302; was retrieved. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,500.

Mileage: 69,500

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts. The check engine warning light was temporarily illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was a misfire in cylinder #3. The dealer determined that a tune-up was needed. The tune-up was performed; however, the failure recurred, and the contact noticed that there was an abnormal burning coolant odor coming from the vehicle. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in the engine due to a crack in the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline for assistance. The failure mileage was approximately 79,000.

Mileage: 79,000

The contact's mother-in-law owns a 2017 Ford Edge. The contact stated that while her mother-in-law was driving at an undisclosed speed from a right turn into traffic, the accelerator pedal was depressed, but the vehicle delayed accelerating as needed, almost causing a crash. The driver continued driving in the right lane. The contact stated that upon test-driving the vehicle the following day, the vehicle failed to accelerate and was undrivable. The contact stated that the vehicle later failed to start and was towed to the dealer. The dealer diagnosed that the engine had failed and needed to be replaced due to coolant intrusion into the engine. The contact stated that the vehicle had previously experienced excessive coolant consumption and was overheating. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered because the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 65,512.

Mileage: 65,512

The contact owns a 2017 Ford Edge. The contact stated while reversing at slow speeds, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the cylinder, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 104,000.

Mileage: 104,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated to start. The check engine warning light was illuminated. The contact stated that the spark plugs and the engine coils were replaced by an independent mechanic; however, the check engine warning light remained illuminated. The mechanic then performed a pressure test and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to an unknown dealer, where it was confirmed that there was coolant intrusion into the engine block. The contact was informed that the vehicle was not covered under a recall or a warranty. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The contact was then referred to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle had experienced rough idles upon startup, and there was white smoke coming out of the exhaust pipes. The vehicle was taken to the local mechanic, who diagnosed that there was coolant intrusion in the engine cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and the local dealer were notified of the failure and informed that the vehicle was not eligible for related extended warranty coverage. The failure mileage was 50,000.

Mileage: 50,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked into the third cylinder, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted and referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 114,000.

Mileage: 114,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The contact stated while driving at an undisclosed speed, there was a misfire coming from the engine while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the spark plugs, and ignition coils were replaced. Despite the engine repair, the failure returned, and the vehicle was taken back to the independent mechanic. The mechanic performed another diagnostic test and discovered that there was coolant intrusion into the engine. The vehicle was then taken to a local dealer where the vehicle was diagnosed with the same failure as the independent mechanic and the contact was informed that the engine long block needed to be replaced and the contact was provided an estimate for a new engine. The manufacturer was notified of the failure but offered the contact no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 93,000.

Mileage: 93,000

The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into several cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 108,000.

Mileage: 108,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the independent mechanic, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.

Mileage: 60,000

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly. The contact stated that there was a misfire in the engine that nearly caused the vehicle to stall while driving. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, and the contact was informed that the coolant level was very low. The contact stated that the failure was recurring. The contact returned the vehicle to the same mechanic who diagnosed the vehicle and determined that coolant was leaking into the engine and the engine was misfiring. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 46,126.

Mileage: 46,126

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact proceeded to use a diagnostic scanner and retrieved a code for a misfire in cylinder #3. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and it was confirmed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,920.

Mileage: 99,920

The contact owns a 2017 Ford Edge. The contact stated that during start up, the vehicle was shuddering and vibrating abnormally with the check engine warning light illuminated. The vehicle was taken to the local dealer who replaced the purge valve and spark plugs but the failure persisted. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders. The contact was advised that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,000.

Mileage: 77,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into various cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 117,000.

Mileage: 117,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.

Mileage: 60,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the heat was inoperative. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,070.

Mileage: 82,070

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who observed a misfire in cylinder #2, due to coolant intrusion, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,000.

Mileage: 68,000

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the cylinder head, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 73,000.

Mileage: 73,000

The contact owns a 2017 Ford Edge. The contact stated that after having an oil change performed on the vehicle, the check engine warning light illuminated. In addition, the engine was shaking abnormally while starting the vehicle. The vehicle was taken back to the dealer, where a diagnostic test was performed. The diagnostic test indicated a possible engine failure. The contact was informed that due to the high volume of customers, it would be weeks before an extensive diagnostic test could be performed on the vehicle. The vehicle was taken to another dealer where an extensive diagnostic test was performed. The diagnostic test showed coolant intrusion into cylinder #1. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was 66,400.

Mileage: 66,400

The contact owns a 2017 Ford Edge. The contact stated that while driving at approximately 60 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine, which caused a crack in the cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,800.

Mileage: 89,800

The contact owns a 2017 Ford Edge. The contact stated that while driving on the highway at 60 MPH, the transmission was taking longer than normal to shift to higher gears, with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a blown head gasket, and coolant intrusion into cylinder #4. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was previously repaired by an independent mechanic and the spark plugs and ignition coils were replaced. The failure reoccurred. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 106,000.

Mileage: 106,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion had caused a misfire in cylinders #2 and #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,000.

Mileage: 97,000

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the vehicle was idling rough. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and was aware that the failure was a known failure by the manufacturer. The failure mileage was approximately 45,000.

Mileage: 45,000

The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the vehicle started losing coolant. The check engine warning light was illuminated. On another occasion, the engine started to overheat, and the coolant reservoir needed to be refilled weekly. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

Mileage: 67,000

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

Mileage: 55,000

The contact owns a 2017 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that upon checking the coolant reservoir, the contact became aware that the coolant level was low. No warning lights were illuminated. The contact used a diagnostic scanner and retrieved fault codes for a misfire in cylinders #1 and #2. The contact researched the failure and concluded that the failure might be because of coolant intrusion into the engine. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.

Mileage: 110,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who observed a misfire in cylinder #4, and diagnosed a failure with the head gasket. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was idling in the driveway, the temperature gauge was showing that the indicator had raised to HOT, and the message "Engine Coolant over Temperature" was displayed on the instrument cluster. The contact shifted the gear selector into drive(D) and accelerated and the temperature gauge lowered back to the normal engine temperature. The contact stated that the failure also occurred while stopped for a traffic light or traffic sign. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC: P0217 and P1285 were retrieved, showing that there was a coolant leak at the water pump weep hole. The dealer determined that the water pump, timing chain, and other hardware needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 121,122.

Mileage: 121,122

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that there was a misfire in the engine and there was coolant leaking into cylinder #2. The contact was informed that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 64,000.

Mileage: 64,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle idled roughly, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.

Mileage: 54,000

The contact owns a 2017 Ford Edge. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The contact stated that there was an engine misfire, and coolant level was low. The vehicle was taken to the local mechanic who was unable to diagnose the vehicle or determine the cause of the failure. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that coolant was present in the engine. The contact was informed that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.

Mileage: 58,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust. The vehicle was taken to an independent mechanic, and the contact was advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 84,400.

Mileage: 84,400

The contact owns a 2017 Ford Edge. The contact stated that when he started the vehicle he saw that the check engine light had illuminated and was idling roughly. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and the engine needed to be replaced. The contact was advised by the dealer that there was a manufacturer technical service bulletin for the failure 22-2229 (Engine and Engine Cooling), but the vehicle was no longer under warranty and he would have to pay for the repair. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the Safety Hot Line. The failure mileage was approximately 55,000.

Mileage: 55,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant leak into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 56,000.

Mileage: 56,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on occasion. The vehicle was taken to a local dealer where it was diagnosed that there was coolant intrusion into the cylinder block and that the engine would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.

Mileage: 38,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #4, and there was coolant intrusion in the cylinder head. The mechanic determined that the engine needed to be replaced and related the failure to TSB Number: 22-2229. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 107,000.

Mileage: 107,000

The contact owns a 2017 Ford Edge. The contact stated while driving at approximately 65 MPH, the engine started to overheat. There was an abnormal odor of coolant being distributed through the vents. The contact was able to pull over and noticed that the temperature gauge was past high. The check engine warning light was illuminated. The contact stated that the failure was like Technical Service Bulletin: 19-2346 and 19-2208. The vehicle was taken to an independent mechanic who determined related the failure to DTC: P0302 - Cylinder #2 misfire was detected. The spark plugs and ignition coils were replaced. The vehicle was taken to the local dealer, where it was diagnosed that coolant was leaking into the engine, and an engine replacement was recommended. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The approximate failure mileage was 55,908.

Mileage: 55,908

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate, with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that there was coolant intrusion into the engine causing a misfire in cylinders #1 and #2. The contact was informed that the engine's long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for an Extended Warranty related to the failure. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, the vehicle stalled and there was an abnormal sound coming from the engine compartment, with white smoke coming out of the exhaust pipe. Additionally, there was an abnormal odor coming from the inside of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the engine and that the engine needed to be replaced. The contact researched and was made aware of Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000.

Mileage: 55,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where the spark plugs were replaced; however, the check engine warning light illuminated after a while. The vehicle was taken back to the same independent mechanic, where it was diagnosed with coolant intrusion in the engine. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

Mileage: 125,000

The contact owns a 2017 Ford Edge. The contact stated that there was an abnormal sound coming from underneath the vehicle while driving. Additionally, the contact stated that there was an oil leak on the ground. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinders #1, #2 and #3. The dealer determined that the engine and the long block had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.

Mileage: 83,000

The contact owns a 2017 Ford Edge. The contact stated that the heating system was inoperable. The contact stated that the vehicle was taken to an independent mechanic at the gas station, where the contact was informed that there was no coolant in the coolant reservoir. The mechanic added coolant to the vehicle; however, the failure reoccurred. The check engine warning light was illuminated. The vehicle was taken back to the mechanic, where it was diagnosed with coolant intrusion into cylinder #3. The vehicle was not repaired. The vehicle was then taken to the dealer, where the engine was being taken apart for further diagnostic testing. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,790.

Mileage: 54,790

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer and the vehicle was diagnosed with engine failure due to coolant intrusion into cylinder #1. The vehicle was repaired by the dealer. The manufacturer was notified of the failure and was provided a case number. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 77,000.

Mileage: 77,000

The contact owns a 2017 Ford Edge. The contact stated that the heating system was inoperable. The contact stated that the vehicle was taken to an independent mechanic at the gas station, where the contact was informed that there was no coolant in the coolant reservoir. The mechanic added coolant to the vehicle; however, the failure reoccurred. The check engine warning light was illuminated. The vehicle was taken back to the mechanic, where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was not repaired. The vehicle was then taken to the dealer, where the engine was being taken apart for further diagnostic testing. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

Mileage: 40,000

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the contact noticed that the engine would rattle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant leaked into the cylinder causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired, and the dealer stated that the vehicle failure was associated with TSB 22-2133 and referred the contact to the dealer. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 72,000.

Mileage: 72,000

The contact owns a 2017 Ford Edge. The contact stated while driving 10 MPH and making a left turn, the vehicle began shaking violently. The coolant warning light was illuminated. The vehicle was steered to the side of the road and inspected, and the contact became aware that the coolant reservoir was empty. The vehicle was towed to the dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

Mileage: 140,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was taken to a dealer for a routine oil change, and the mechanic observed that there was an internal water pump leak. The mechanic provided a diagnostic test and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 38,000.

Mileage: 38,000

The contact owns a 2017 Ford Edge. The contact stated while driving at approximately 20 MPH, the vehicle shuddered. The check engine warning light was illuminated. The contact stated that the failure had been recurring while driving. The contact stated that upon adding coolant to the vehicle, the vehicle operated as needed. The contact stated that the vehicle was experiencing excessive coolant consumption. The contact related the failure to an unknown Customer Satisfaction Program; however the VIN was not included. The vehicle was taken back to the residence. The contact used a vehicle scanner and retrieved diagnostic trouble codes indicating that the engine had failed and needed to be replaced. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.

Mileage: 64,000

The contact owns a 2017 Ford Edge. The contact stated that while driving 35 MPH, the high engine temperature and low coolant level warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that coolant was leaking into cylinders #2 and #4, and the engine needed to be replaced. The manufacturer was notified of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 63,000.

Mileage: 63,000

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local O'Reilly's Service Center which diagnosed that the vehicle had experienced a #3-cylinder misfire. The spark plugs were replaced but the failure persisted. The vehicle was later taken to the local dealer who diagnosed that the cylinder head was faulty and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 83,700.

Mileage: 83,700

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light illuminated. Additionally, the contact stated while starting the vehicle, the engine revved significantly. The vehicle was taken to an independent mechanic, where it was diagnosed that the canister purge valve had failed and needed to be replaced. The contact stated that the canister purge valve was replaced several times; however, the failure persisted. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 113,996.

Mileage: 113,996

The contact owns a 2017 Ford Edge. The contact stated that when starting the vehicle the engine would begin to idle, and the check engine warning light was illuminated. The vehicle was taken to a local dealer but no codes were displayed. The contact proceeded to drive her vehicle for 3 weeks until the check engine warning light was illuminated again this time however the dashboard displayed a message that read "engine temperature elevated". The contact again drove her vehicle to a local dealer where it was diagnosed a second time, The contact was advised that coolant had leaked into the engine of her vehicle and that she would have to replace it. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 83,523

Mileage: 83,523

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption. Additionally, the contact stated while driving at various speeds, there was an abnormal white smoke coming out of the exhaust pipe, and there was an abnormal water flow sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a cylinder misfire due to coolant intrusion in the cylinders. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,900.

Mileage: 66,900

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the engine had experienced rough idling, the coolant reservoir was continuously low and the check engine light had remained illuminated. The vehicle was taken to the local dealer who diagnosed that engine coolant was present inside the engine cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 35,000.

Mileage: 35,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. In addition, when attempting to accelerate, the vehicle would hesitate and jerk before accelerating. The vehicle was taken to the dealer who diagnosed that there was a misfire with cylinder #3 due to coolant leaking into the cylinder. The dealer stated the failure related to the Technical Service Bulletin 22-2229 however the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was 87,000.

Mileage: 87,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at approximately 40 MPH the check engine light illuminated. The contact stated that he had scheduled service with a local dealer for a state inspection. The contact asked the dealer about the check engine warning light illuminated. The dealer diagnosed the vehicle and determined that coolant had intruded into the engine block. The contact was advised that he needed to replace the engine. The vehicle was not repaired. The contact had researched online and related the failure to manufacturer technical service bulletin number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated. The contact refilled the coolant reservoir, and the vehicle was driven to the residence. The vehicle was towed to the dealer where it was diagnosed with a coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the engine had experienced rough idling. Also, while driving at various speeds, the vehicle had experienced hesitation while accelerating with the check engine warning light illuminated, and the engine overheated. The contact discovered that the coolant was quickly being consumed after refilling the coolant reservoir. The vehicle was taken to the local dealer who diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated while driving at approximately 35 MPH, the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic who determined that cylinder #2 needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and the engine needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to Technical Service Bulletin Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 88,000.

Mileage: 88,000

The contact's son owns a 2017 Ford Edge. The contact stated that while her son was driving at an undisclosed speed, the driver noticed that there was smoke coming from the engine compartment. No further information was provided. The vehicle was towed to United Auto Care, where the head gasket was replaced twice due to a coolant leak; however, the failure persisted. The vehicle was taken back to the mechanic to be diagnosed. The dealer was notified of the failure and informed the contact that the engine was faulty and needed to be replaced. The dealer related the failure to TSB Number: 19-2346; however, the dealer informed the contact that the repair could not be performed due the third-party warranty. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the low coolant pressure warning light was illuminated. Upon closer inspection, the contact had not seen any leaks, but the coolant level was very low. The vehicle was taken to a local dealer where it was diagnosed that there was coolant intrusion into in the engine. The vehicle was not repaired due to the vehicle not being under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.

Mileage: 140,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light was illuminated. After a visual inspection of the engine compartment, the contact became aware that the coolant reservoir was abnormally low. The vehicle was taken to the dealer, who determined that the coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.

Mileage: 84,000

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was shaking abnormally. The vehicle failed to accelerate as intended intermittently. The contact stated while starting the vehicle there was a white cloud of exhaust coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic where it was diagnosed with pressure test #2 combustion pushing into cooling system failure. The vehicle had not been repaired. The vehicle was taken to another dealer the following day who confirmed the diagnostic result of the first dealer. The contact was informed that the engine needed to be repaired. The dealer informed the contact that the vehicle was not covered under warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 57,240.

Mileage: 57,240

The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was parked, there was a strong fuel odor coming from the vehicle. Additionally, there was fuel leaking from the rear of the vehicle. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The failure mileage was 51,000.

Mileage: 51,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts and there was an abnormal amount of white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was determined that there was a misfire in cylinder #4. The mechanic replaced the spark plugs and the ignition coils; however, the failure persisted. The vehicle was taken to Firestone, where it was diagnosed with coolant intrusion in the engine. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the failure was related to TSB Number: 22-2229; however, the vehicle was not covered under the TSB. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 71,000.

Mileage: 71,000

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was towed to the dealer. The dealer informed the contact that there was a coolant intrusion into the engine and that the engine needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 134,000.

Mileage: 134,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and DTC code: P0301 (cylinder #1 misfire) was retrieved, and a coolant leak was found. The contact was advised by the local dealer that the long block might need to be replaced, which would replace the engine and the failure was linked to TSB: 22-2229. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.

Mileage: 64,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was hesitating and shaking abnormally while being started. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic where it was diagnosed with an engine misfire. The vehicle was not repaired. The vehicle was taken to another dealer where it was diagnosed and determined that the engine block had failed and that there was coolant intrusion into cylinder #3, causing the misfire. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was not covered under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 56,000.

Mileage: 56,000

See attached document for complaint.

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle from a cold start, the vehicle was idling rough with white smoke coming from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle had been taken to another independent mechanic to be diagnosed. The contact was informed that there was a coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to Technical Service Bulletin Number: 19-2346; Coolant Intrusion into The Engine Block (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 125,000.

Mileage: 125,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the engine cylinder had failed. The contact was informed that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the independent mechanic however, the vehicle was not diagnosed or repaired. The mechanic referred the contact to the dealer for further assistance. The vehicle was taken to the dealer where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 66,000.

Mileage: 66,000

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle the check engine light had remained illuminated and the vehicle would not properly accelerate while driving at various speeds. The vehicle was taken to the local dealer who diagnosed that the engine coolant was present inside the engine cylinders causing severe damage to the engine. The contact was advised that the engine needed to be replaced. The engine was replaced and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 109,000.

Mileage: 109,000

The contact owns a 2017 Ford Edge. The contact stated while driving 50 MPH, the vehicle went into LIMP Mode while in traffic. The contact was able to pull over safely. The contact stated that the service engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.

Mileage: 66,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the contact also noticed smoke coming from the engine compartment with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the catalytic converter and the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,909.

Mileage: 77,909

The contact's niece owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound and accelerated slowly with the accelerator pedal being depressed. There was no warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was leaking coolant. There were no warning lights illuminated. There was an unknown alarm that was turning on and off. The contact stated that the vehicle started rough. The contact stated that the failure was related to Technical Service Bulletin: 19-2208/ 22-2229. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack in the engine block and coolant had intruded into the cylinders. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 80,000.

Mileage: 80,000

The contact owns a 2017 Ford Edge. The contact stated while driving 55–60 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion in the engine. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 58,000.

Mileage: 58,000

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, the vehicle was started and there was smoke coming from the exhaust. The check engine warning light was illuminated. The contact was occasionally adding coolant to the coolant reservoir prior to the vehicle being taken to an independent mechanic. The vehicle was driven to an independent mechanic and the mechanic informed the contact that there was an internal coolant leak into the engine and that the engine might need to be replaced. The independent mechanic informed the contact that there was an unstated TSB associated with the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact spoke with the Ford Customer Service Department and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

Mileage: 70,000

See attached document for complaint

The contact owns a 2017 Ford Edge. The contact stated that during startup the vehicle began to shake and vibrate and while driving the check engine light had remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine coolant had leaked into the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 63,000.

Mileage: 63,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.

Mileage: 101,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at approximately 30 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed with a coolant intrusion in the engine. The dealer recommended that the engine be replaced. The dealer informed the contact that the coolant level would become low, possibly cause an engine fire, and that the vehicle should not be driven. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 48,000.

Mileage: 48,000

The contact's daughter owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion inside cylinder #1 had caused engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,200.

Mileage: 58,200

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was sputtering. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion in the engine. The local dealer recommended that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 72,400.

Mileage: 72,400

The contact owns a 2017 Ford Edge. The contact stated that on several occasions when the vehicle was started, there was an abnormal amount of smoke coming from the rear of the vehicle. The check engine warning light was illuminated. Additionally, the contact stated that the coolant level was topped off twice within three days. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,250.

Mileage: 49,250

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and vibrated, displaying symptoms consistent with a cylinder misfire. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.

Mileage: 95,000

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle started, there was a large amount of white smoke coming from the exhaust pipe. The contact stated that the coolant reservoir was refilled every three days. In addition, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #4. The contact was informed that the large block needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 77,000.

Mileage: 77,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and jerked, displaying symptoms consistent with a misfire. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a misfire in cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.

Mileage: 38,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated intermittently. The vehicle was taken to the dealer, where it was diagnosed that the engine was misfiring and there was coolant intrusion in cylinder #1. The dealer determined that the long block needed to be replaced, and the dealer related the failure to TSB Number: 19-2346. The vehicle was not repaired. Additionally, the contact stated that the vehicle was experiencing rough starts, and there was smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders and in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 72,412.

Mileage: 72,412

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and sputtered before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #2 due to coolant intrusion, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with cylinder #2 misfire. The dealer replaced the spark plugs. Additionally, the contact stated while driving 25 MPH, the vehicle started to overheat. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was then taken to an independent mechanic, where the same assessment was made. The mechanic determined that the failure was related to TSB Number: 19-2346. The vehicle was not repaired. The manufacturer was contacted and informed the contact that it was a known failure; however, no assistance was provided. The failure mileage was approximately 67,200.

Mileage: 67,200

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #3. The vehicle was not repaired. The contact stated that the vehicle continued to shudder. The vehicle was taken to a dealer where it was diagnosed with a cracked cylinder, causing fluid to leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 105,500.

Mileage: 105,500

The contact owns a 2017 Ford Edge. The contact stated while having a routine oil change, the check engine warning light illuminated. While driving at various speeds, the check engine warning light flashed on and off. The vehicle was taken to an independent mechanic, who determined that cylinder #3 had misfired and there was coolant leaking and recommended that the engine be replaced. The vehicle was taken to another independent mechanic, who replaced the ignition coils and spark plugs. The vehicle was taken to another independent mechanic, who determined that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 137,000.

Mileage: 137,000

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was in for an oil change, the independent mechanic diagnosed the vehicle and informed the contact that there was a coolant leak into the spark plug which could damage the engine and the engine might need to be replaced, if the vehicle was not repaired. There was no warning light illuminated. The contact researched online and became aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 73,477.

Mileage: 73,477

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle experienced rough driving, with the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed an engine misfire in cylinder #2. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.

Mileage: 95,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a blown head gasket and coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 48,000.

Mileage: 48,000

The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the vehicle was shaking and vibrating abnormally with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that coolant was intruding into the cylinders, causing severe damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 58,000.

Mileage: 58,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was taken to the dealer, who determined that there was coolant intrusion into cylinder #3, causing an engine misfire, resulting in damages to the engine. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

Mileage: 80,000

The contact's friend owns a 2017 Ford Edge. The contact stated that the vehicle was driving rough. The check engine warning light was illuminated. The contact stated that while driving at undisclosed speeds, the engine was overheating, and the vehicle was sputtering. Additional coolant was added to the reservoir, but the coolant was quickly consumed. The vehicle was taken to the local dealer, where it was diagnosed and determined that the engine was misfiring. The vehicle was consuming coolant, and the engine needed to be replaced. The contact stated that the failure was related to TSB: 19-2208. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.

Mileage: 64,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the fuel injectors and spark plugs were replaced; however, the failure persisted. A second diagnostic test was performed, and the mechanic discovered coolant intrusion into cylinder #1. The vehicle was then taken to a dealer where the failure was confirmed, and the contact was provided an estimate for the engine replacement. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 93,000.

Mileage: 93,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was intermittently illuminated. The vehicle had been taken to an independent mechanic where it was diagnosed that there was a misfire in cylinder #3. The spark plug was replaced. After the vehicle was repaired, while the contact's daughter was driving approximately 50 MPH, the engine began overheating, with the check engine warning light illuminated. The vehicle then went into LIMP Mode. The driver coasted to the side of the road to allow the engine to cool down before continuing to drive. The contact had topped off the coolant reservoir. The vehicle was returned to the mechanic and was diagnosed and determined that there was coolant intrusion in cylinder #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,600.

Mileage: 70,600

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the spark plugs were replaced; however, the failure recurred. The vehicle was taken to an independent mechanic, where the ignition coils were replaced; however, the failure persisted. The contact stated that upon scanning the vehicle with an OBD II scanner, the contact retrieved DTC codes related to sparks plugs and ignition coils. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The contact stated that while driving at various speeds, the coolant temperature warning light illuminated, and the engine started overheating. The vehicle was taken to an independent mechanic, where it was determined that the head gasket was leaking coolant. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.

Mileage: 45,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered and vibrated before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #2 had caused the cylinder to misfire, resulting in damages to the engine. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 77,000.

Mileage: 77,000

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.

Mileage: 67,000

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was running rough, and the vehicle was shaking abnormally. The engine warmed up for approximately 4-5 minutes during warmer weather and the shaking ceased. The contact stated that the failure lasted longer during colder weather conditions. The coolant level was lower than expected. The check engine warning light was intermittently illuminated. The vehicle had been taken to the dealer and it was diagnosed and determined that coolant was leaking into cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 78,000.

Mileage: 78,000

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. In addition, the contact stated there was a cloud of heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact initially called a local dealer and was informed that the vehicle could not be seen for two weeks before a diagnostic test could be performed. The vehicle was then taken to an independent mechanic where a diagnostic test was performed and a tune-up was performed on the vehicle. Despite the repair, the check engine light returned to the instrument panel. A mobile, Ford mechanic arrived at the residence to perform various recall repairs to the vehicle and the contact described the issues experienced with the vehicle. The mechanic stated that there was possibly a coolant intrusion into an engine cylinder. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The contact was advised to call the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be repaired or replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 94,000.

Mileage: 94,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to drive in idle mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as coolant leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 85,000. The VIN was not available.

Mileage: 85,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that cylinder #4 was misfiring due to coolant intrusion through the cylinder wall. The dealer related the failure to TSB Number: 22-2229 and determined that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the vehicle was not covered under warranty. The failure mileage was approximately 58,928.

Mileage: 58,928

The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to a local Pep Boys, where it was diagnosed that there was coolant intrusion into the engine. The vehicle was taken to the dealer, where the same assessment was made. The dealer determined that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 81,500.

Mileage: 81,500

The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the high coolant temperature message was displayed. The contact became aware that the coolant level was low and added coolant. The vehicle was slow to start and began to shake. The contact restarted the vehicle. The accelerator pedal was depressed but the vehicle was slow to respond. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to coolant intrusion into cylinder #2. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 119,000.

Mileage: 119,000

The contact owns a 2017 Ford Edge. The contact stated that during a routine oil change, it was discovered that the coolant level was low, due to coolant intrusion into the engine. The check engine warning light was illuminated. A dealer was not contacted. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-229. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

Mileage: 102,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light had illuminated and while attempting to decelerate, the vehicle started shaking and then stalled. The contact made several attempts to restart the vehicle and regain power. The failure had become more persistent. The vehicle was taken to an independent mechanic where it was diagnosed that the radiator coolant was leaking into the combustion chambers. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer where the diagnosis was confirmed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and filed a case. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact called the dealer, and an appointment was scheduled for a diagnostic test. The dealer performed the diagnostic test and determined that coolant had leaked into the engine. Due to the failure, the mechanic diagnosed the vehicle with engine failure and provided the contact with an estimate for an engine replacement. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 63,000.

Mileage: 63,000

The contact owns a 2017 Ford Edge. The contact stated that while driving 35 MPH, the engine overheating message was displayed. The vehicle failed to accelerate over 20 MPH. The contact stated that several unknown warning lights were blinking, and a beeping sound was heard. The vehicle was taken to an independent mechanic and the contact was informed that there was coolant and oil mix in the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.

Mileage: 40,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.

Mileage: 100,500

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 55 MPH, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #2 had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The VIN was not available. The failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was idling, the vehicle was shaking and shuddering abnormally. The check engine warning light was illuminated. The vehicle had been taken to the dealer where it was diagnosed and determined that coolant was leaking into the #2 spark plug. The dealer suggested that the engine be replaced or purchase a new vehicle. An independent mechanic also confirmed the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 72,000.

Mileage: 72,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact allowed the vehicle to cool down. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 97,500.

Mileage: 97,500

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the heater failed to operate. The check engine warning light was illuminated, and the temperature gauge displayed that the engine was overheating. The contact pulled over and turned off the vehicle. The contact waited until the engine cooled down and restarted the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the coolant level was low and added coolant to the coolant reservoir. The contact was informed to monitor the vehicle for leaks, but no leaks were found. The contact stated that later while driving, the vehicle was shaking with the check engine warning light illuminated. Additionally, the heater was inoperable again. The contact checked the coolant level and discovered that the coolant was low. The vehicle was taken back to the independent mechanic, who referred the contact to an engine specialist. The vehicle was then taken to the engine specialist, who diagnosed that there was coolant intrusion into the engine and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 60 MPH, and the coolant warning light illuminated. The vehicle was taken to the wife's place of employment and coolant was added to the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed. The vehicle was then taken to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 75,108.

Mileage: 75,108

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine experienced a misfire. The contact stated that the coolant was leaking into cylinder #3. There was white smoke coming from the exhaust. Additionally, there was an abnormal slushing noise coming from the dashboard. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 116,000.

Mileage: 116,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at undisclosed speeds, coolant was leaking into cylinder number two and the vehicle misfired. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 64,000.

Mileage: 64,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the RPM decreased without warning. The contact was able to pull to the side of the road. The contact opened the hood and noticed that the coolant level significantly low and water had entered the oil gasket. The contact stated that the engine had misfired. The coolant temperature warning light was illuminated. The vehicle was driven to the local dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer informed the contact that the vehicle was unsafe to drive. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2017 Ford Edge. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the contact became aware of a coolant odor inside the cabin of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 79,000.

Mileage: 79,000

The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, there was a hesitation in acceleration while depressing the accelerator pedal. Days later, the check engine warning illuminated. The vehicle was driven to a local dealer where it was diagnosed that engine coolant had leaked into the engine, causing the engine to need to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.

Mileage: 82,000

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion in the engine had caused engine damage. The dealer informed the contact that it was a common failure and determined that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,000.

Mileage: 108,000

The check engine light gave codes P0302 & P0316 and I had noticed the coolant level being low. After doing some research, I see that Ford issued a TSB 22-2229 as the fix for the problem which includes a new engine block because of a poor design for the coolant flow causing the block to crack. This should fall on to Ford to repair rather than people that expect and need their vehicle to last.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the engine overheated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant leaking into the cylinder and that the engine needed to be replaced. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was out of warranty and that there was no active recall on the VIN regarding the failure. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 77,000.

Mileage: 77,000

The contact owns a 2017 Ford Edge. The contact stated that while performing the weekly inspection of the vehicle, he noticed that that coolant level was low. The contact added coolant to the vehicle. The contact stated that while starting the vehicle, the vehicle hesitated to start. The contact noticed that the coolant level was low. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Numbers: 19-2208 and 22-2229. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 124,000.

Mileage: 124,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into the cylinder bores had damaged the short block, requiring the engine to be replaced. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 69,000.

Mileage: 69,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was inspected, and the contact became aware that the coolant reservoir was low; however, after refilling the coolant reservoir, the light remained illuminated. The contact noticed liquid coming from the tailpipes of the vehicle as well. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking from cylinder #3 onto the head gasket causing engine failure. The vehicle had not been repaired. The vehicle was taken to the dealer where it was determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and it was confirmed there was no recall on the VIN related to the failure. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 43,300.

Mileage: 43,000

2017 Ford Edge 2.0 Ecoboost engine failed. Car is 6 years old and two shops have confirmed it needs to be totally replaced due to coolant intrusion. Currently still drivable, but is burning through Coolant and per dealership can be a fire hazard. Confirmed by Ford dealership. Check engine light turned on and car has 72,000 miles.

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The contact stated that the vehicle had experienced rough starts and rough idling. The vehicle was taken to the local dealer who diagnosed that the engine had failed due to coolant leaking into the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 64,179.

Mileage: 64,179

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed and accelerating, the vehicle hesitated. The check engine warning light was illuminated. The vehicle was taken to a local mechanic where a diagnostic test was performed. The mechanic determined that the anti-freeze level was low and leaking into the engine, causing a misfire in cylinder #1. The vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer but was not yet repaired due to the cost. The manufacture was notified of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 103,423.

Mileage: 103,423

I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.

The contact owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The contact's daughter was able to reach her destination, but afterwards, the vehicle failed to start. The vehicle was towed to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, requiring a replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-229 The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.

Mileage: 70,000

Check engine light keeps turning on and off, took it to Ford to get diagnosed. There’s a coolant leak into the cylinder 2 causing a misfire and a cracked gasket. Whole engine needs to be replaced to fix this issue, over $6500 worth of repairs that I cannot afford and Ford won’t help with costs. My car is still currently drivable but isn’t safe to drive long distance as it could break at any time while I have myself and 16 month old child in the vehicle. I have a website with other Ford Edge owners having the same engine issue and needing to replace them. This is the link; [XXX] Please hold Ford accountable to announce a recall on the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the engine temperature gauge stated that the engine was overheated. Upon inspection it was discovered that the coolant level was low. Coolant was added but the failure reoccurred approximately one week later. The vehicle was taken to the local mechanic who determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.

Mileage: 80,000

Driving my car this year in April 2023. My car overheated while driving. I pulled over and checked the coolant it was bone dry, thankfully I had more in my car which I refilled. I brought my car to a friend that was a mechanic and he told me my coolant was leaking into the cylinder. I brought it to the Ford dealership to confirm his findings. I was told the same thing along with I need a nrw engine. I bought the car in Feb 2021 paid 17,000. It had 75000 miles on it. I haven't been able to get it repaired I was quoated around $5600. Ford has thousands of unhappy consumers in the same situation with needing a new engine. Ford will not do a recall and they kept selling cars with faulty engines. 2015-2018 Ford Edge and other models. This is not fair to thier customers!!!!!

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started to shake violently with white smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring a replacement of the engine. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 58,000.

Mileage: 58,000

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning illuminated. The contact stated that the vehicle was driven to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact researched online and related the failure to Technical Service Bulletin - 2.0L EcoBoost number 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 51,194.

Mileage: 51,194

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to shudder and made an abnormal sound from the engine compartment before briefly losing motive power. However, after releasing the accelerator pedal, the vehicle returned to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had caused a failure in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnosis and recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 88,000.

Mileage: 88,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2017 Ford Edge. The contact stated that at start-up, the vehicle was idling very rough. The contact stated while driving at 5 MPH, the vehicle sputtered and hesitated while accelerating. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed by the dealer. The contact was informed that the failure was due to coolant leaking into cylinder #1. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

Mileage: 90,000

My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.

The contact’s daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that his daughter had to refill the coolant once a week. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The spark plugs were replaced and a tune up was performed; however, the failure recurred. The vehicle was taken to a service shop where it was determined that cylinder #3 had failed and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer to contact the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 103,000.

Mileage: 103,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine light would intermittently appear on the instrument panel. The vehicle was taken to a dealer and the contact was informed that coolant had intruded into the engine and the long block needed to be replaced. The manufacturer was notified of the failure and provided a case number. The manufacturer then referred the contact to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 60,251.

Mileage: 60,251

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was idling rough. After a visual inspection of the engine compartment, the contact became aware that the coolant reservoir level was low. Upon refilling the coolant reservoir, the contact became aware that the engine was consuming coolant abnormally quick. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 93,000.

Mileage: 93,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle shook uncontrollably and overheated. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the failure was due to a cracked head gasket which allowed coolant to leak into the engine cylinder. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 97,500.

Mileage: 97,500

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling rough. The contact stated the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was 48,450.

Mileage: 48,450

Defective engine design allows coolant to infiltrate into the cylinder combustion chamber.

Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.

Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.

The contact owns a 2017 Ford Edge. The contact stated that the engine would shake upon the start of the vehicle as the check engine warning light illuminated. The contact called Bert Ogden Ford(13752 Lupine Rd, Lyford, TX 78569) where she was informed that a callback would be received however had not heard back. The contact also stated that while the vehicle was idle in a parking lot, the temperature increased and the engine was shut off. After the engine had cooled, the contact attempted to restart the vehicle but the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed due to a gasket leak. The manufacturer was notified of the failure and they referred her to a different dealer. The vehicle was driven to another dealer where they confirmed the engine failure diagnosis and informed that the VIN was not included in any recalls. The vehicle had yet to be repaired and remained in the dealer's possession. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2017 Ford Edge. The contact stated while her husband was driving approximately 40 MPH, the check engine warning light illuminated. The contact's husband was able to drive to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was taken to the dealer, where the same assessment was made; the engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair cost. Additionally, the manufacturer provided an extended warranty coverage for 3 years or 36,000 miles. The failure mileage was approximately 48,076.

Mileage: 48,076

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the vehicle was sputtering and needed several attempts to start. The contact stated while driving approximately 55 MPH, there was white smoke coming from the exhaust. The service engine warning light illuminated, and the engine was overheating. The contact pulled over, turned off the vehicle, and had the vehicle towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the vehicle was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 69,000.

Mileage: 69,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and vehicle started to hesitate while driving. The contact also stated that there was heavy white smoke coming from the tailpipe. The vehicle was taken to a dealer and diagnosed with coolant intrusion into cylinder #2, which caused engine damage. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.

Mileage: 52,000

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.

Mileage: 103,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.

Mileage: 86,000

The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, there was smoke coming from the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall related to the failure. The failure mileage was approximately 70,500.

Mileage: 70,500

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact stated that the dealer referenced TSB: 22-22229. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the dealer. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2017 Ford Edge. The contact stated that while driving 40–50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the engine coils were replaced, and a coolant flush was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that there was coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.

Mileage: 83,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle experienced rough starting, an engine misfire, with the check engine warning light remaining illuminated while driving. The vehicle was taken to the local dealer who determined there was a crack in cylinder #2, causing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2017 Ford Edge. The contact stated while cold starting the vehicle, the vehicle idled very rough for several minutes before operating normally. The contact stated that she became aware that the low coolant level and check engine warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC codes: P0756; P1450; P0136; P0102 were retrieved. The dealer determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle had not been repaired. The contact had researched online and related the failure to the manufacturer Technical Service Bulletin: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 107,632.

Mileage: 107,632

The contact's son owns a 2017 Ford Edge. The contact stated while his son was driving 50-60 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact's son veered to the side of the road. An unknown warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in cylinder #4, and that the failure was related to TSB Number: 19-2208. The vehicle was then towed to the dealer, where the same assessment was made, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was referenced in TSB: 22-2229. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 104,000.

Mileage: 104,000

The contact owns a 2017 Ford Edge. The contact stated while driving 45-55 MPH, the A/C started blowing hot air and the vehicle was jerking. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure recurred. The contact stated that coolant was added to the vehicle. The contact stated that the failure recurred several times while driving, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic several times, and the oxygen sensors, the purge valve, the ignition coils, and the spark plugs were replaced; however, the failure persisted. The check engine warning light was illuminated. The contact received a notice for Ford Campaign Number: 22N12, and the vehicle was taken to a second dealer, Hodges Ford (13452 GA-251, Darien, GA 31305), for the repair. The dealer determined that the coolant and the washer fluid were leaking into the engine, and that the engine needed to be replaced. The dealer informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,614.

Mileage: 58,614

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.

Mileage: 45,500

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust. Additionally, the vehicle idled roughly and stalled. The check engine light was illuminated. The contact stated that the vehicle was consuming coolant excessively. The contact stated that the failure had been reoccurring. The dealer and the manufacturer had not been informed of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to Ford Technical Service Bulletin Number: 19-2346. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle had experienced rough starts and would not properly accelerate while depressing the accelerator pedal. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed an engine misfire in cylinder #3. The contact also stated that the coolant reservoir was empty. The cause of the failure was not determined. The manufacturer and the local dealer were notified of the failure, but no assistance was offered. The failure mileage was 90,000.

Mileage: 90,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer suggested that the vehicle needed a tune-up however, the failure recurred with the check engine warning light illuminated. The vehicle was taken back to the dealer however, the failure could not be duplicated. The vehicle was taken back to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. Th vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that half of the cost would be covered. The contact was advised to call the NHTSA Hotline. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure recurred. The vehicle was then taken to a dealer where a diagnostic test discovered that coolant had leaked into cylinder #2. The manufacturer had been notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 105,000.

Mileage: 105,000

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the engine misfired, and the vehicle shuddered and wobbled. The contact stated that the failure persisted while driving. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders, and the long block needed to be replaced. The dealer related the failure to Ford Technical Service Bulletin Number: 22-2229. The vehicle was repaired. The manufacturer was contacted and informed the contact that the repair could not be covered under the TSB because the VIN was not included. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting. Additionally, the vehicle hesitated while depressing the accelerator pedal. In addition, a white colored smoke began to emit from the vehicle as the check engine light appeared on the instrument panel. The contact took the vehicle to the dealer where they discovered that coolant had leaked into cylinder #1 and that the engine block needed to be replaced. The manufacturer was notified of the failure where a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was jerking while depressing the accelerator pedal with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic where spark plug #3 and engine coil were replaced. The failure recurred and the same parts were replaced a second time. The contact then discovered that the coolant reservoir was empty. The vehicle was then taken to the dealer who discovered a coolant leak inside the engine causing engine failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that there was a misfire in cylinder #1. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who determined that a coolant leak had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB Number: 22-2134 (Engine and Engine Cooling). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 48,000.

Mileage: 48,000

The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 45 MPH, the vehicle overheated. The check engine warning light was illuminated. The contact added additional coolant to the vehicle. The vehicle was taken to the local dealer where it was diagnosed that an engine replacement was needed. The mechanic informed the contact that coolant was leaking into the engine and the pistons. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 72,000.

Mileage: 72,000

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who replaced a vacuum seal, and the check engine warning light was no longer illuminated. Approximately a week later, the failure reoccurred. The vehicle was taken to the local mechanic who diagnosed that cylinder #1 and #3 was misfiring. The spark plugs and ignition coil were replaced. The vehicle was later taken back to the local dealer who determined that coolant was present in the engine block, and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 104,000.

Mileage: 104,000

The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 30 MPH, the vehicle suddenly decelerated and failed to properly accelerate. The vehicle was parked at the residence and later examined by an independent mechanic who discovered there was no anti-freeze in the engine. The mechanic determined that the water pump had failed. The vehicle was later towed to the local dealer who confirmed that the water pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 46,750.

Mileage: 46,750

The contact owns a 2017 Ford Edge. The contact stated that the vehicle had experienced rough starts. Additionally, while driving at various speeds, the vehicle would not properly accelerate, with the check engine warning light illuminated. The vehicle was taken to the local mechanic who determined that coolant had leaked into cylinder #3. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The approximate failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated while his grandmother was driving 35 MPH, the temperature gauge started rising quickly and she saw steam coming from under the hood. The contact stated that the check engine warning light was illuminated. The driver was able to park the vehicle at her friend's residence and called the contact to inspect the vehicle. Upon inspecting the vehicle, the contact noticed that the coolant level was low, and added a gallon of coolant to the reservoir. The contact stated there was no evidence of a coolant leak on the ground. The contact took the vehicle to the local dealer, where it was diagnosed with needing the long block engine to be replaced due to coolant leaking into the engine cylinders. The vehicle was not repaired. Upon investigation, the contact associated the failure with TSB: 22-2133. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed that there was a misfire in cylinder #3. The spark plug and coil was replaced. The vehicle was repaired; however, approximately 2 days and 30 miles later, the engine started running rough. The contact called and informed the dealer that coolant was leaking into the cylinder from the engine block and the vehicle was emitting white smoke while driving. The vehicle had since failed to start the engine and the vehicle had become inoperable. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,000.

Mileage: 61,000

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was taken to an independent mechanic for routine maintenance, the mechanic diagnosed that an ignition coil needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact also stated that after starting the vehicle, the vehicle was shuddering with blue smoke coming from the exhaust. Additionally, the contact also noticed that there was rapid coolant loss without a leak. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to a local dealer for further diagnostic tests. The vehicle was taken to a local dealer, where it was diagnosed and determined that another coil needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated intermittently. The vehicle was then taken back to the dealer, where it was diagnosed that the engine needed to be replaced; however, the warranty had expired. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 59,000. The VIN was unavailable.

Mileage: 59,000

The contact owns a 2017 Ford Fusion. The contact stated that on several occasions, the vehicle was hesitating while attempting to start the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ignition coils and spark plugs needed to be replaced. The contact's husband completed the repairs; however, the failure reoccurred. The contact also stated that they were needing to refill the coolant more frequently. The contact stated that a personal diagnostic reader was used and retrieved failure codes for misfire in cylinder#1. The manufacturer was made aware of the failure and informed that the warranty had expired. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that coolant was leaking into the engine and referred the contact to the dealer for assistance. The vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing a similar failure to TSB: 22-2229; however, the vehicle had exceeded the mileage. The contact was referred to the manufacturer for assistance. The manufacturer was contacted but provide no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,138.

Mileage: 87,138

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle nearly stalled. The contact observed a cloud of white smoke coming from the exhaust pipe. The contact stated that the check engine warning was illuminated. Additionally, there was a message indicating a misfire in cylinder #4. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle had been repaired. The contact researched online and related the failure to Manufacturer Communication: 22-2229 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 74,559.

Mileage: 74,559

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a misfire under the hood of the vehicle. The P0302 and P0304 warning lights were displayed on the instrument panel. The contact stated that based on the codes displayed, she replaced the ignition coil and spark plugs; however, the failure recurred. The vehicle was then taken to the dealer where it was diagnosed that coolant had leaked into cylinder #2, and that the engine long block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 88,697.

Mileage: 88,697

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the engine misfired. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The contact related the failure to Technical Service Bulletin- 22-2229 (Coolant in Cylinders) however, the vehicle was not covered under the TSB. The manufacturer made aware of the failure. The failure mileage was approximately 54,000.

Mileage: 54,000

Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was notified that there was a misfire in cylinder #3. The vehicle was taken to the dealer and the contact was informed that the engine block was deformed, causing coolant to leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 58,267.

Mileage: 58,267

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact's husband used a code reader which showed a misfire in cylinder #2. The contact's husband also discovered that coolant had started leaking from the engine. The vehicle was taken to a dealer where it was confirmed that coolant had leaked into cylinder#2 causing engine failure. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 78,000.

Mileage: 78,000

Drove for two weeks, check engine light comes on. Dealership says coolant is leaking on engine & it needs replaced. Vehicle is not safe to drive until engine is replaced. Owned the car 5 months now & only got to drive it two weeks.

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was shuddering as the check engine warning light flashed on the instrument panel. The vehicle was initially taken to an independent mechanic where the spark plugs, the intake manifold, the engine coils and other unknown engine parts were replaced; however, the failure persisted. The vehicle was then taken to an unknown dealer where it was diagnosed that an unknown fluid had leaked into the engine cylinder, which resulted in engine failure. The vehicle was not repaired. The vehicle was taken back to the independent mechanic where the engine was replaced. However the failure persisted. The vehicle was taken to the independent mechanic who informed the contact that were unable to duplicate the failure as there was no warning light illuminated. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 39,000.

Mileage: 39,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at 55 MPH, the check engine warning light was illuminated and the vehicle started shuddering. Additionally, the contact stated that there was a strong gasoline odor inside the vehicle. The contact veered to the side of the road. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the cylinders as the engine was cracked. The dealer diagnosed that the long block or the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.

Mileage: 85,000

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, he heard an abnormal sound on the driver’s side of the engine. The contact stated that the check engine warning light was illuminated. The contact stated that in approximately 10-15 minutes the vehicle would start up. The contact stated while inspecting the vehicle, he noticed the coolant leaking into the engine. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 129,000.

Mileage: 129,000

This issue is related to TSB22-2229. This is a known issues where the engine coolant is leaking into cylinder 2 which when occurs leads to replacing the engine. This issue has lead to an extension of the warranty on other Ford models, but not the Edge.

The contact owns a 2017 Ford Edge. The contact stated the check engine warning light illuminated and the vehicle was taken to independent mechanic where it was diagnosed that the vehicle needed a tune up. The vehicle was then taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that after the vehicle was released, she noticed that the vehicle performed differently. The contact then stated that check engine and coolant warning lights illuminated, and white smoke was coming from the exhaust pipe. The contact then stated that she heard a loud noise under the undercarriage of the engine. The manufacturer was notified of the failure and the contact was advised to contact a different dealer and was provided a case number. The vehicle was taken to a different dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified again but the contact received no answer. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2017 Ford Edge. The contact stated that on multiple occasions while driving, the temperature warning light intermittently illuminated then the engine started to overheat. The contact was able to maneuver the vehicle to a safe area where he checked under the hood of the vehicle and noticed that the coolant reservoir was empty and had leaked into the engine. The vehicle was taken to the dealer where it was diagnosed that the engine block was cracked which allowed coolant to leak into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed of warranty coverage. The failure mileage was approximately 52,000.

Mileage: 52,000

The contact owns a 2017 Ford Edge. The contact stated that the coolant temperature warning light was illuminated. While driving at an undisclosed speed, the engine experienced a misfire. The contact's husband changed the spark plugs and coil pack. The coolant warning light continued to flash off and on. The contact stated the vehicle was consuming an excessive amount of coolant. The vehicle was taken to the local dealer and was diagnosed with a crack in the engine and that the engine was leaking coolant. The vehicle was repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 92,000.

Mileage: 92,000

I have a 2017 Ford Edge with 37,383 miles on it. The check engine light came on one day as I was driving however the car was running fine. I thought it was a fault light as I’ve never had an issue with this veh. I took it in to the dealership and was told that it needed a new engine. Luckily it was covered under warranty HOWEVER it took 3 months to get my veh. back….3 weeks later the same thing happened on my 2018 Ford Escape with only 24,000 miles on it!

Check engine light came, I took it to get a diagnostic. The diagnostic read a cylinder 1 misfire a day later it began to run hot, I checked the coolant which was almost empty but I did not see anything leaking. White smoke began to come out of the tailpipe and engine began knocking, When I tried to start the car the next day to take it into get checked out the vehicle would not start, I had to get the vehicle towed and when the mechanic looked at it I was told the engine needed to be replaced.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2 and that coolant was leaking into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Technical Service Bulletin: 22-2229 (Coolant in Cylinders) however, the vehicle was not covered by the TSB. The failure mileage was approximately 84,000.

Mileage: 84,000

I started experiencing a rough idle and engine misfire. The check engine codes indicated cylinder 3 misfire. Was advised several times to replace spark plugs and coils but after no success had further diagnostics that showed crack in cylinder 3 allowing coolant to leak into the engine. Required new engine at 96k miles.

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light illuminated and the vehicle was driving rough. Additionally, the engine was misfiring. The vehicle was taken to the local mechanic who diagnosed that coolant had leaked into cylinder #2. The vehicle was then taken to the local dealer who confirmed the diagnosis and indicated that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 83,000.

Mileage: 83,000

The contact owns a 2017 Ford Edge. The contact stated that while at a complete stop, both the check engine and low coolant warning lights illuminated on the instrument panel as the vehicle began to overheat. The contact checked his fluid levels and saw that his coolant level was low despite a recent service visit. The contact placed coolant into the vehicle and managed to drive home. The vehicle was then towed to a dealer where he was informed that coolant had leaked into his oil reservoir and that the head gasket needed to be repaired. The manufacturer was notified of the failure and referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 72,000.

Mileage: 72,000

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the sound of splashing liquid was present coming from the engine compartment when starting the vehicle, stopping the vehicle, and during acceleration. Eventually the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that coolant had leaked into the engine combustion chamber and engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 67,000.

Mileage: 67,000

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. A DTC reader indicated a misfire in cylinder #3; and the contact replaced the spark plugs and the ignition coils. Despite the repair, the failure recurred the next day. The contact also began to notice that the coolant was being consumed very quickly with a thick white smoke coming from the exhaust pipe. The check engine warning light became illuminated again. The dealer was notified of the failure and scheduled an appointment. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 78,000.

Mileage: 78,000

The contact owns a 2017 Ford Edge. The contact stated that while driving, the vehicle started vibrating. The contact turned off and restarted the vehicle and the vehicle overheated. The contact stated that the failure had recurred several times. The contact added coolant and drove to an independent mechanic. The contact was informed that coolant had intruded into the engine cylinders and the engine needed to be replaced. The vehicle was not repaired. The VIN was not under recall. The manufacturer was notified of the failure. The failure mileage was 88,000.

Mileage: 88,000

The contact owns a 2017 Ford Edge. The contact stated that after stopping at the service station and running inside; upon returning to the vehicle, the vehicle failed to restart. There was no warning light illuminated. The contact called her dad for assistance in getting the vehicle to the dealer. While at the dealer, the vehicle was diagnosed and the contact was informed that coolant had leaked into the engine causing the head gasket to be blown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2017 Ford Edge. The contact stated that while her spouse was driving, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as a misfire. The spark plugs were changed however, the failure continued. The vehicle was taken back to the independent mechanic who stated that the failure could be related to coil damage and that coolant was leaking into the cylinder. The vehicle was taken to another independent mechanic that confirmed the coolant leaking and stated that the engine needed replacement. The vehicle was not repaired. The dealer was contacted about recalls and referred the contact to the manufacturer for assistance. The manufacturer was contacted about the failure and advised the contact of no recalls and to contact NHTSA. The approximate failure mileage was 106,000.

Mileage: 106,000

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed after refueling, the vehicle would misfire. The contact veered to the side of the road and turned off the vehicle for a while. The contact then restarted the vehicle and continued to drive. The contact stated that the failure had been reoccurring after refueling the vehicle. The contact stated that the failure was increasing in frequency and intensity. The contact's husband, an independent mechanic, diagnosed that the head gasket needed to be replaced and antifreeze was leaking into cylinder #2 and making an abnormal sound. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 59,000.

Mileage: 59,000

The engine in the 2017 Ford Explorer has a history of seizing, catching fire and failure without notice. This could cause serious injury or death. This is a very well known problem at Ford Motor Company and they are doing nothing to fix it. In fact they are hiding from it. The internet is loaded with information on this. The coolant leaks into the engine and destroys it. This has happened so much there are no more engines available in the country. It's not a matter if, it's a matter of when it will happen. 40,000 miles? 60,000 miles? My car has 77,000 miles. Ford is asking customers replace the engine at $7700 to the customer. There should be a recall and replacement process from Ford Motor Company fully funded by Ford. They engineered a bad engine. Sold it to the public. And they are ignoring the safety of the public for money. I have dealt with Morrie's Minnetonka Ford in Minnetonka Minnesota and they say Ford will not recall the engine despite the danger to the public. As usual it's all about the money. Happy to assist you with any details. [XXX] [XXX] Minnetrista, MN [XXX] [XXX] [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I have a ecoboost engine on my Ford Edge that has known issues from Ford. Currently after driving past the 60k mile warranty cylinder 4 on my engine started leaking coolant into the engine block. I took my car to Ford to get it checked because I started to get notifications that the engine was overheating while in the car with my toddler. The mechanic informed me later that there was a TSB 19-2346 on my car and many others like it. I was told Ford would no help in anyway with replacing the engine. There was supposed to be a sensor inside my car to let me know about the coolant levelling dropping the way they have been but there wasn’t even that. The car only let me know of the issue at the end when it started overheating to dangerous levels

Engine defect - Coolant leaking into cyclinder- requires whole new engine

Service light came on then overheat light - took to dealer to check. Told by service guy that the tech has performed a long pressure test on the coolant system to find a leak. There are no external leaks so we checked and found coolant intrusion inside the cylinder head. The fix for that is a complete engine assembly.

The contact owns a 2017 Ford Edge. The contact stated that there was an abnormal sound coming from the engine at start-up. The check engine warning light was illuminated. The contact had taken the vehicle to a dealer where a pressure test was performed. The test showed that coolant had been leaking into the cylinder block. Due to the failure, the contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 75,000.

Mileage: 75,000

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE DRIVING HE HEARD A LOUD KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT LEAKED INTO THE ENGINE CAUSING THE ENGINE TO MISFIRE. THE VEHICLE WAS NEXT TAKEN TO TOWN AND COUNTRY FORD (7800 E LLOYD EXPY, EVANSVILLE, IN 47715) WHERE THE MECHANIC INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. ADDITIONALLY, THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

Mileage: 87,000

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE THE VEHICLE WAS IDLING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS A COOLANT FAILURE, CYLINDER NUMBER 2, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT CALLED ORLEANS FORD (1405 S MAIN ST, MEDINA, NY 14103, (585) 798-4316) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 87,000.

Mileage: 87,000

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT OBSERVED AN ABNORMAL ODOR WITHIN THE CABIN WITHOUT WARNING. IN ADDITION, THE CONTACT AND THE PASSENGER (HIS WIFE) EXPERIENCED A CHEMICAL TASTE WITHIN THEIR MOUTHS, BURNING IN THEIR THROATS, AND HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER (DIEHL'S FORD SALES 11782 NATIONAL PIKE, GRANTSVILLE, MD, 21536). THE CONTACT WAS INFORMED OF TSB 17-0035 (ENGINE AND ENGINE COOLING). THE DEALER CONDUCTED A SMOKE TEST AND DIAGNOSED THAT THE EXHAUST SPOILER OVER THE REAR HATCH SEALS FAILED. WITH THE AIR CONDITIONER ON RECIRCULATION MODE, THE VEHICLE RE-ABSORBED THE EXHAUST FUMES INTO THE CABIN. THE DEALER REPAIRED THE SPOILER, AND SEALS, AND ASKED THE CONTACT TO TEST DRIVE THE VEHICLE. THE REMEDY FAILED. DUE TO TEST DRIVING THE VEHICLE THREE TIMES PER THE DEALER, THE CONTACT HAD TO GO TO THE HOSPITAL TO RECEIVE MEDICAL ATTENTION. THE HOSPITAL STATED THAT THE CONTACT RECEIVED CARBON MONOXIDE POISONING ACCORDING TO A BLOOD TEST. THE RESULTS WERE NOT SEVERE, BUT THE PHYSICIAN RECOMMENDED TO AVOID THE VEHICLE, BREATHE FRESH AIR, AND GET PLENTY OF REST. THE DEALER STILL HAD THE VEHICLE AND, THIRTY DAYS LATER, A REMEDY STILL COULD NOT BE PROVIDED AFTER MULTIPLE ATTEMPTS. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE THE SAME DAY THAT THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER PROVIDED CASE NUMBER: 12525112. THE MANUFACTURER WAS UNABLE TO DIAGNOSE THE VEHICLE FEWER THAN THREE ATTEMPTS WITHIN THIRTY DAYS. THE CONTACT ASKED FOR THE VEHICLE TO BE BOUGHT BACK UNDER THE LEMON LAW. THE FAILURE MILEAGE WAS 1,500.

Mileage: 1,500