2017 FORD EDGE Service Brakes, Hydraulic Problems

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recalls repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that the recall repair parts were not yet available. The contact stated that the rearview camera image was cloudy while reversing. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 49,000.

Mileage: 49,000

The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 35 MPH and depressing the brake pedal, the brake pedal depressed to the floorboard. There was no warning light illuminated. The contact was able to drive the vehicle approximately 5 MPH to an independent mechanic. The vehicle was diagnosed, and it was determined that the driver's side front flexible brake line had ruptured and was leaking brake fluid. The vehicle was not yet repaired. The contact stated that it was the second failure of a flexible brake line, but the first failure had occurred on the rear passenger’s side brake line. The contact stated that the first failure had occurred in 2024. The contact had not yet received the recall notice for NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) in 2024. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2017 Ford Edge. The contact stated that while in reverse(R), the rear-view camera image displayed either a blank or distorted image. The contact received notification of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts to do the recall repairs were not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was parked, the vehicle rolled backwards. The contact jumped into the vehicle and attempted to stop the vehicle. The contact stated that the gear shifter failed to shift. The contact stated that the vehicle crashed into a brick wall before the vehicle finally stopped. In addition, the air bags did not deploy. No warning lights were illuminated. The contact stated that the failure occurred while the vehicle was parked at the contact's residence. The contact was on the outside of the vehicle, removing items from the vehicle. The contact stated that upon reaching while on the passenger's side, the vehicle began to roll backwards. The contact grabbed and turned the steering wheel in the direction of the brick wall, hoping that the impact would stop the vehicle. The contact stated that the vehicle had been parked for more than 15 minutes prior to the failure. A Police report was filed; however the information was unavailable. The contact sustained injuries to the right shoulder; however the contact did not receive medical treatment. The contact later received a recall notification NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) however the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that occasionally, the rearview camera image was distorted. Additionally, the contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal traveled to the floorboard with the low brake fluid warning light illuminated. The contact stated that while the vehicle was parked, there was brake fluid leaking from the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the flexible rear brake hose had failed and needed to be replaced. The vehicle was not repaired. The contact stated that there were intermittent failures with the trunk latch. The contact stated that occasionally the trunk latch was inoperable while attempting to open the trunk manually or while using the foot-activated feature. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to perform the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failures. The approximate failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2017 Ford Edge. The contact stated that while driving home at 25 MPH, the rear brake hose ruptured. The brake pedal was depressed, but the vehicle was slow to respond. The contact was able to stop in the driveway. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called the dealer and confirmed that parts for the recall repair were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not available, and there was no ETA for parts. Additionally, the contact was informed about repairs and a possible refund. The failure mileage was approximately 50,673.

Mileage: 50,673

The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera image failed to function properly and intermittently turned off and on. The contact received notification of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were still unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was not available.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while depressing the brake pedal, an excessive amount of pressure was needed to depress the brake pedal. The failure had persisted, and the contact now had to pump the brakes to build up pressure while attempting to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to a certified mechanic, who was able to duplicate the failure and informed the contact that brake fluid was leaking from the vehicle. The brakes were replaced. The contact stated that the brake hose had previously been replaced. The mechanic advised the contact not to drive the vehicle until the recall repair was completed. The contact drove the vehicle to the residence and had not driven the vehicle since. The dealer was contacted and confirmed that the parts for recall repairs were not available. The vehicle was undrivable. The manufacturer was not informed of the failure. The failure mileage was 79,236.

Mileage: 79,236

The contact owns a 2017 Ford Edge. The contact stated while attempting to depress the brake pedal, the contact smelled natural gas entering the cabin of the vehicle. The contact stated that while attempting to stop the vehicle immediately, the vehicle failed to respond as intended. No warning light was illuminated. Neither the dealer nor an independent mechanic was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 165,000.

Mileage: 165,000

The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 10 MPH in a parking lot and depressing the brake pedal, the vehicle failed to stop. The contact stated there were no warning lights illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed, and determined that the passenger’s side rear brake line had failed and needed to be replaced. The vehicle was repaired. The contact was aware of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); which was associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the check engine warning light was illuminated and that coolant was constantly being added to the coolant reservoir. The contact stated that there was no evidence of a coolant leak. The contact stated that the vehicle almost stalled with the engine and coolant overheating warning lights flashing on the instrument cluster. The vehicle was taken back to the same independent mechanic however, the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.

Mileage: 12,000

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that there were no parts available for the recall repair. The manufacturer was contacted, but the contact was unable to speak with a representative. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact stated while attempting to start the vehicle, the parking brake warning light illuminated. In addition, the contact stated that when the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to move, and the brake fluid warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the parking brake could not be reset. The vehicle was not repaired. The contact was advised to take the vehicle back to the dealer where the vehicle was purchased for assistance. The contact stated that the dealer had gone out of business. The dealer was made aware of the failure. The contact stated that while waiting for the scheduled diagnostic testing appointment, the contact discovered how to release the parking brake. The contact stated that there was a particular way to release the parking brake. The contact later received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

Mileage: 165,000

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention). The contact stated that while driving at undisclosed speeds, the vehicle stalled. After several attempts, the vehicle restarted. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.

Mileage: 200,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal to stop the vehicle, the vehicle failed to respond as intended. There were no warning lights illuminated. Additionally, the contact stated that the rearview camera image was blank while reversing. The contact received notifications of NHTSA Campaign Numbers: 25V544000(Service Brakes, Hydraulic) and 25V572000(Back Over Prevention); however, the parts to do the recall repairs were not yet available. An unknown dealer and the manufacturer were contacted. The vehicle was not repaired. The failure mileage was approximately 175,071.

Mileage: 175,071

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 20V469000 (Service Brakes, Service Brakes, Hydraulic), 22V413000 (Power Train), 25V544000 (Service Brakes, Hydraulic), and 25V572000 (Back Over Prevention). The contact stated that while driving out of the driveway at 10-15 MPH, the brake pedal was depressed and went to the floorboard. The check engine warning light was illuminated. The local dealer was contacted and confirmed that parts were not yet available for the recall repairs. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 97,000.

Mileage: 97,000

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the brake pedal was depressed but traveled down to the floorboard. The contact stated that while driving, the brake pedal was vibrating. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion; after refueling the vehicle, the vehicle was restarted and jerked and then stalled. The oil pressure warning light illuminated and remained illuminated. After several attempts, the vehicle restarted. The contact depressed the accelerator pedal several times to prevent the vehicle from stalling. The vehicle then functioned normally. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 94,000.

Mileage: 94,000

The contact owned a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention) and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulics) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that on several occasions, the rear-view camera fail to operate while needed or would randomly function while not needed. The local dealer was made aware of the issue and confirmed that parts were not yet available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the Lane Departure: Blind Spot Detection feature occasionally failed to alert of approaching vehicles in the blind spot, which nearly caused a crash while driving on the highway. The manufacturer was made aware of the issues. The vehicle was not repaired. The failure mileage was approximately 93,000.

Mileage: 93,000

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact stated that while the vehicle was parked and the parking brake was disengaged, the brake pedal almost went to the floorboard and remained lowered. The check engine warning light was illuminated. Additionally, the contact stated there was condensation under the rear driver’s side tire. The vehicle was then towed to a dealer however, the vehicle was not yet diagnosed. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 88,750.

Mileage: 88,750

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The brake warning light was illuminated. The contact stated that the front brake pads had previously been replaced. The vehicle was towed to an independent mechanic, who determined that the flywheel had fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 210,000.

Mileage: 210,000

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 104,000.

Mileage: 104,000

The contact owned a 2017 Ford Edge. The contact received a notification of NHTSA Campaign Number: 20V469000 (Service brakes, Service Brakes, Hydraulic); and several other recall notifications. The contact requested to be removed from the recall distribution list because the vehicle was totaled. The manufacturer was contacted several times.

The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH downhill, the brakes became inoperable. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The driver turned the steering wheel from side to side to slow the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle drove through a stop sign and eventually came to a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall associated with the VIN. The failure mileage was approximately 113,000.

Mileage: 113,000

The contact owns a 2017 Ford Edge. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the brake pedal failed to function as intended. The contact's wife stated that the brake pedal felt unusually soft and spongy while depressed. The contact's wife stated that the brake pedal was depressed to the floorboard; however, the vehicle failed to stop. The contact's wife stated that the failure caused her to drive through several red lights. The contact's wife drove the vehicle into a parking lot and depressed the brake pedal to the floorboard and the vehicle eventually stopped. The vehicle was parked and then towed to an independent mechanic where the vehicle was diagnosed with a leak in rear brake hoses. The contact was informed that both brake hoses needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,898.

Mileage: 77,898

The contact owns a 2017 Ford Edge. The contact stated while driving 20–30 MPH, the brake pedal was depressed and went to the floorboard. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the brake line on the driver's side needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an unknown speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the same local dealer, where it was diagnosed that the brake line had fractured on the passenger's side. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 34,000.

Mileage: 34,000

The contact’s wife owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the parking brake inadvertently actuated. The contact stated that he was notified by his wife of the failure. The contact was able to direct his wife on how to disable the parking brake. The contact’s wife was able to disable the parking brake to proceed driving the vehicle. The vehicle was taken to Monroe Brakes, but the failure could not be duplicated. The contact then stated that on a separate occasion while his wife was driving at an undisclosed speed, the wheels locked. As a result, smoke was seen coming from the wheels. The contact’s wife was able to veer to the side of the road and disabled the parking brake. The electric parking brake warning light illuminated; the emergency brake limited function warning was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the brake actuator, the brake motor, and passenger’s side wiring assembly needed to be replaced. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the brake pedal was depressed and remained on the floorboard. The contact stated that a loud popping sound was heard, and the vehicle came to a stop with the stopping distance extended. The brake warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the front driver’s side brake hose needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 69,857.

Mileage: 69,857

The contact’s son owns a 2017 Ford Edge. The contact stated that his son received notification of the NHTSA Campaign Number: 22V469000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer where the recall was repaired however, the contact stated that a month later while his son was driving at an undisclosed speed, he depressed the brake pedal and the vehicle failed to stop. The contact stated that his son had to apply pressure and pump the brake pedal multiple times to coast the vehicle to a stop. The brake warning light was illuminated. The contact stated that upon inspecting the vehicle, he noticed that the rear passenger’s side brake line had ruptured. The contact stated that he replaced the brake line. The vehicle was repaired however, the failure recurred. The contact stated that upon inspecting the vehicle he noticed that the rear driver’s side brake line had ruptured. The brake warning light was illuminated. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 97,000. The contact stated that rear brake hoses were not a part of the recall despite being the same material. Shortly after the replacement of the front brake hoses, both rear brake hoses ruptured and were replaced.

Mileage: 97,000

2017 FORD EDGE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 20V-469. THE CONSUMER STATED THE RECALL REPAIR PARTS WERE UNAVAILABLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH and attempting to make a turn, the brake pedal was depressed but failed to respond and went all the way to the floorboard. The message "Brake Fluid Reservoir Low" was displayed. The contact continued driving in the straightforward lane. The contact engaged the electronic parking brake and the vehicle stopped. The contact was able to continue driving to his residence at a slow speed. The contact then noticed that there was no brake fluid in the brake fluid reservoir. The local dealer was contacted and informed the contact that parts for recall repair were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,534. Parts distribution disconnect.

Mileage: 91,534

The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the brake pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact veered to the side of the road. The contact shifted to neutral(N) and engaged the parking brake. The vehicle was taken to the local dealer where it was diagnosed that the rear passenger’s side flexible brake hose was fractured. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 92,000.

Mileage: 92,000

The contact owns a 2017 Ford Edge. The contact stated while at a drive through, the brake pedal was depressed and went all the way to the floorboard. There was no warning light illuminated. The contact then pumped the brake pedal until the brake pedal retracted. The contact was able to continue to drive for half a mile however, the failure reoccurred. The contact veered to the side of the road and noticed that the brake line was gushing onto the front driver's side tire. The vehicle was towed to the dealer where it was repaired under NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact stated while driving 40 MPH and approaching a stop sign, the brake pedal was depressed and went all the way to the floorboard and remained on the floorboard. The contact pumped the brake pedal until the brake pedal retracted. The contact was able to drive to an independent mechanic. The independent mechanic test drove the vehicle and noticed that the brake line was gushing onto the passenger's side rear tire. The independent mechanic diagnosed that the rear brake line hose had failed. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the failure was not covered under the previous recall. The failure mileage was approximately 6,000.

Mileage: 6,000

While driving the vehicle, the brake pedal became mushy and the vehicle had a hard time stopping. At this point, not warning light was on the dash. After pulling over, brake pedal testing was performed and the pedal went to the floor as well as the low brake fluid light illuminated. Upon inspection, the brake fluid reservoir was empty and there was a huge puddle of brake fluid beneath the rear passenger wheel. It is obvious that the brake line ruptured while driving. Thankfully, the driver was not at high speeds nor on a highway. This vehicle had recall work performed in 07/2021 where the front brake lines were replaced. However, the recall did not apply to the rear brake lines. The vehicle was towed to a Ford dealership for repairs. Rear passenger side brake line was defective and that the rupture to the brake line was NOT caused by road debris, etc. Ford also declined to cover the repairs. Also, the Ford Service Department confirmed that the part (rear passenger side brake line) was defective and that the rupture to the brake line was NOT caused by road debris, etc. Ford also declined to cover the repairs.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated while driving 50 MPH, the brakes failed to operate as needed and the contact had to apply the automatic emergency braking to stop the vehicle. The dealer was made aware of the failure and informed the contact that they could diagnose the vehicle but did not provide a repair date. Wood Ford of Carthage (2920 S Grand Ave, Carthage, MO 64836) was also made aware of the failure and informed the contact that they would schedule an upcoming appointment for diagnostic testing but repairs would not be made until March 9th. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 89,370. VIN tool confirms parts not available.

Mileage: 89,370

The contact owns a 2017 Ford Edge. The contact received a recall notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and an appointment date was scheduled for July 2, 2021. The contact stated that the recall repair part was however given to another vehicle owner to repair their vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that the part for the recall repair was on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact stated that the brakes failed. The contact stated while driving 20 MPH and attempting to stop the vehicle, the brake pedal was engaged, and the brake pedal went to the floorboard. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the brake master cylinder and brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 35,000.

Mileage: 35,000

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 30 mph, the brake pedal was depressed and went to the floorboard. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed however, the brake pedal was mushy. The brake pedal went to the floorboard. The contact stated that the vehicle ran over a curb and an embankment. The parking brake was engaged to stop the vehicle. There was no warning light illuminated. The vehicle was towed to the local dealer to be diagnosed. the contact was informed that the brake master cylinder needed to be replaced. The vehicle was repaired however, the failure recurred. The failure mileage was approximately 24,000. Consumer stated vehicle was taken to dealer and inspected and determined brake lines ruptured. Consumer never received a recall prior to the incident. Complaint number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).” *JB

Mileage: 24,000

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to the recall was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact's husband owned a 2017 Ford Edge. The contact had initially received a recall notice for NHTSA Campaign Number: 20V469000(SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); however, the part for the recall repair was unavailable. The contact stated that while her son was driving and had approached a stop sign, the brake pedal failed upon depression and collided with another vehicle. The contact was uncertain if any warning lights illuminated prior to the failure. The airbags deployed upon impact. The contact nor any other individuals involved in the accident were injured. A police report was filed. Due to the failure, the vehicle was towed to an independent mechanic where it had been deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been destroyed. The failure mileage was unknown. * (RECALL RELATED INCIDENT) TS

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was available after going to the 3rd dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Vehicle has been repaired.

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the brake pedal was applied however, was slow to respond. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. And confirmed that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle it was discovered that the brake pedal extended to the floor while depressed and the vehicle would not immediately stop. Upon inspection, it was discovered that brake fluid was leaking from the front passenger’s side braking assembly. The vehicle was taken to an independent mechanic who diagnosed that the front passenger’s side brake hose had failed. The hose was replaced and the failure was remedied. The manufacturer was notified of the failure. The contact was later informed that the vehicle was included in the NHTSA campaign number 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 15,000.

Mileage: 15,000

The contact owns a 2017 Ford Edge. The contact received a notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part for the repair was unavailable. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Ford Edge. The contact received notification NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. While driving at an undisclosed speed, the brakes warning light was illuminated. The contact placed brake fluid in the vehicle however, the next day while reversing out of the driveway, the brakes locked up. The contact used the parking brake to stop the vehicle. The vehicle was not diagnosed. The contact noticed brake fluid leaking from the front passenger’s side of the vehicle. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.

Mileage: 47,000

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called a local dealer where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ELK GROVE FORD (9645 AUTO CENTER DR, ELK GROVE, CA 95757, (916) 249-1630) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE CONSUMER STATED WAS CONTACTED AND INFORMED THE RECALL PARTS WERE AVAILABLE 5/21. ALSO, THE CONSUMER WENT TO GET BRAKE FLEXIBLE HOSES IN WHICH THE PARTS WERE NOT AVAILABLE. THE CONSUMER WAS INFORMED THEY WOULD BE AVAILBLE IN 2 WEEKS.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT GROOVE FORD LOCATED AT 10039 E. ARAPAHOE RD, CENTENNIAL, CO 80112, (720)815-9607, PHIL LONG FORD OF DENVER, LLC LOCATED AT 7887 W TUFTS AVE, DENVER, CO 80123 (844)250-4168, O'MEARA FORD LOCATED AT 400 W. 104TH AVE, NORTHGLENN, CO 80234, (303)254-5000, BARBEE'S FREEWAY FORD, INC. LOCATED AT 4471 E. EVANS AVE, DENVER, CO 80222, (303)584-6600) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD LLC (9801 PULASKI HWY, MIDDLE RIVER, MD 21220) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE BRAKES FAILED TO OPERATE AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 78,000

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MARCOTTE FORD SALES INC (1025 MAIN ST, HOLYOKE, MA 01040; (800) 842-0699) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER BARBER FORD LOCATED AT 640 E 8TH ST, HOLLAND, MI 49423 WAS NOTIFIED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FREDERICK MOTOR COMPANY - PRE-OWNED (1415 W PATRICK ST, FREDERICK, MD 21702, (301) 663-6111) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALPHORN FORD LINCOLN (N2985 18TH AVE, MONROE, WI 53566) AND THE MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE BRAKES FELT SPONGEY WHILE DEPRESSED. VIN TOOL CONFIRMS THE APPROXIMATE FAILURE MILEAGE WAS 36,300. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 36,300

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AND PRESSING THE BRAKE PEDAL, THE BRAKING SYSTEM WOULD NOT IMMEDIATELY ACTIVATE TO SLOW OR STOP THE VEHICLE. THE DRIVER HAD TO PRESS THE BRAKE PEDAL SEVERAL TIMES TO ACTIVATE THE BRAKING SYSTEM. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 38,000.

Mileage: 38,000

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: AWAITING# (SERVICE BRAKES, HYDRAULIC) (MANUFACTURER CAMPAIGN NUMBER: 20S42) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER FORD OF QUEENS LOCATED AT 139-48 QUEENS BLVD, QUEENS, NY 11435 AND THE MANUFACTURER WERE NOTIFIED OF THE ISSUE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE AND NO ESTIMATED TIME FOR PARTS AVAILABILITY WERE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.