2019 FORD EDGE Power Train Problems

The transmission has severe shuddering when accelerating up to 40mph. I’ve had the torque converter replaced twice and the issue has remained. Over time the speed of shuddering has expanded up to 40mph before it drives smoothly.

AFter replacing torque converter 3 months ago, I now need a complete transmission replacement due to losing gears 3-5 and reverse.

While driving my vehicle on the first day of 2026 at a speed between 20 to 40 mph, I suddenly noticed that the car stopped responding to the gas pedal and would not accelerate. I immediately felt a loss of power. I pulled over to the side of the road, turned the engine off completely, and then restarted it. When I tried to shift into reverse, the car didn’t respond. I switched to Drive, and it moved forward, but a message appeared on the dashboard stating: “Powertrain Malfunction / Reduced Power.” Shortly after, the check engine light came on. I checked the fault through ford app and the message was “ The powertrain control system has detected one of the transmission shift solenoids is not responding as expected or is stuck in the on position. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear” I left the car parked and had it towed to a local repair shop for diagnosis. The vehicle has not yet reached 57,000 miles. Thankfully, this issue occurred while I was driving at a low speed on a side street. I can’t imagine what could have happened if I had lost power on a highway—it could have led to a serious accident. The problem occurred suddenly, with no prior warning signs. The car is currently being inspected at the shop

Transmission needs to be rebuilt and car has less than 70k miles. Torque converter is failing and leaking fragments through the transmission.

I had to have the torque converter replaced about 3 months ago and now the transmission is slipping and not shifting into gear.

While accelerating at points in gear shift change at the speeds of 20 mph, 30 mph, and 40 mph, the transmission bucks, which I found out the hard way during an ice storm, creates a un-smooth shift which leads you spinning the wheels while over accelerating to correct/lessen the bucking making the vehicle less safe and controllable. I work at a Ford dealership and know this issue is happening on Ford/Lincoln models sharing this same transmission with mileage anywhere from 25,000 - 80,000 +.

Vehicle was hesitating when accelerating at slow speeds from 20 to 40 mph. Took it to Lafontaine Ford dealership and they said I had a bad dpfe sensor which was replaced at a cost of $800. There were no engine codes on the dash. Drove the car the following week and still noticed a slight hesitation/stuttering when accelerating. No engine codes again. This time the dealership confirmed through diagnostic testing that the torque converter wasn’t working correctly and needs to be replaced at a cost of $5000. Now I’m wondering whether the first repair was even needed. I have seen where hundreds probably more, dissatisfied customers have experienced the same problem and Ford has done nothing even though there is a class action lawsuit concerning this issue. And Ford wonders why sales are declining. At the very least they should do is have the customer pay for the part and Ford will pay for the labor to install it.

After extensive research, this seems to be a very widespread issue spanning across many years of production. I am experiencing a very sharp/sudden jerk or lurch when accelerating at slower speeds. It is not as noticeable / doesn't happen at highway speeds. It's as if the transmission is trying to decide what gear it wants to be in. It has almost caused an accident I would have been claimed at fault for by shuddering and failing to accelerate while driving. There are no engine codes/warning lights. Multiple Ford techs were unable to diagnose the issue and a local shop quoted $8000+ for a transmission replacement. This has happened since the car was bought brand new- currently at ~78k miles.

Torque converter on my 2019 Ford edge they want $4000 to fix it I have 61,000 miles it stutters when I drive it at Low speeds. It’s hesitant when I take off

The car would stall every time I put it in drive or reverse. It would also randomly stop while moving and cars have almost hit me due to this. There are no warning lights on the dash to see what it could be. It would shake like crazy and not move. According to forums, these transmissions fail or the torque converter becomes locked up. There are also law suits pending due to this issue. I was stuck in an intersection with cars trying to drive by me and feared for my safety. I would like to have someone inspect the transmission due to my safety and my family’s safety. There were no warnings of the failure and still nothing appearing on the dash.

The transmission stutters at 20 to 40 mph. Per the Ford dealership in Toledo, Ohio that is a transmission problem and known by the Ford dealerships and Ford manufacture with the Edges. The employee told me that the Fords are known for transmission problems, and the Ford manufacturer has done nothing to fix the issue. I’m wondering why there is not a recall on this and they’re they are not being fixed when they are still being made. The cost of the repair is anywhere from $3900 to $8000 depending on what they find once they tear it apart. They estimate is attached.There are numerous complaints online and you whoever is receiving these complaints have received numerous complaints for the Ford edge transmission, especially for the 2019’s. I would appreciate a response and resolution to this problem.

My 2019 Ford Edge was having engine problems. I was experiencing shuttering at speeds 20-40 mph. My vehicle odometer is at about 104,000 miles. I took the vehicle into Kendall Ford of Marysville, in Marysville Washington. I requested a diagnostic to determine what was causing the shuttering. I offered a Technical Service Bulletin be performed, as it was a bulletin I found when googling the issues I was experiencing. After the diagnostic the dealership performed Ford Technical Service Bulletin (TSB) TSB 21-2081. After the TSB was performed and did not resolve the issue the dealership said the root cause of the issue is the Torque Converter. I am currently scheduled to have the maintenance to replace the torque converter on 12/15/2025. I read online there are customers and lawyers investigating this same type of issue by Ford and gathering data for a class action lawsuit as this issue is considered a safety hazard, in which Ford is negligent in taking ownership of the issue and notifying the owners via a safety recall.

I purchased a 2019 Ford Edge in 2021. About a year ago my service engine light came on. I took it to my dealer and was told there was a torque converter issue, but it would not leave me on the side of the road. I have tolerated this stuttering issues more than a year now every time I drive this vehicle. The maintenance on this car has been well maintained. I took my car in for routine maintenance this week and asked about the torque converter issue and was told it would be $6,000 to replace/repair and there could be more issues related to the same that could come up later. It is time for new tires and brakes but doing all of this is more than the value of the car. It appears the torque converter issue is a known problem with the Ford Edge as well as other makers. However, no maker wants to make this a recall issue. How can something that is known and impacting multiple buyers not a recall issue? Because it won't leave me on the side of the road, does that mean it isn't a safety issue? If I have $8000 to repair my car I would just go buy something else. It is also my understanding there is a class action lawsuit regarding this issue. The issue has not caused an accident yet, but the vehicle does not perform as expected and I don't know when the "stutter" will turn to a "stop" and put my family and me in harms way.

The automatic transmission in my 2019 Ford Edge SEL, stumbles in the middle gears as it shifts through the 8 shift points of the transmission. My car has 68,000 miles on it.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked while shifting gears. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the torque converter had failed and needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

Mileage: 71,000

I purchased a 2019 Ford Edge in October of 2023. In the winter/spring of 2025, the vehicle developed an acceleration stuttering issue. Without being fully aware of the issue, I tried a variety of fixes. Fuel injection cleaners were the main attempt at a simple fix. Shortly thereafter, the cars gave an alert for a "evap" issue. I thought this may be the problem, so I scheduled a fix with my local dealer. That issue was determined to be a wiring issue and the stuttering was still present when I received the vehicle back. The issue continued until I was able to schedule another appointment at the dealership in December of 2025. Upon diagnosis, the dealership notified me that there was a torque converter issue and quoted me $4640 to get started on fixing the issue. I have read that these fixes have been made but it did not fix the issue, so I declined. The issue has not caused an accident yet, but the vehicle does not perform as expected and I don't know when the "stutter" will turn to a "stop" and put my family in harms way.

Car will not shift and shutters, this is putting myself and others at risk. The problem was confirmed by a dealership. There is now a check engine light in the vehicle

Torque converter failed at 82000 miles. Had been showing hesitation for some time. Found out this is a common problem for this year and model. No recall yet. I just paid $4226 to replace torque converter at the Ford dealership! There were no warning lights or messages.

Purchased 2019 ford edge 9/14/2025, used with 53 thousand miles. On 12/06/2025, the transmission is leaking from a gasket and slow to accelerate with a burning smell and dirty transmission fluid. Miles now 58 thousand miles.

My vehicle has the 8F35 transmission and is experiencing severe jerking and shuddering. With the current snow and slick roads, the car feels unsafe to drive. The sudden jerks make me fear I could lose control, slide into another car, or end up in a ditch. I’m also worried about the loss of power this transmission issue causes, which increases the risk of an accident—especially when pulling out onto the highway. I’m genuinely afraid it may jerk, stall, and cause a serious collision. Regarding TSB 21-2389, my local Ford dealership told me the reprogramming would not fix the issue and didn’t attempt it. They stated that I need a torque converter replacement, which is a $3,300 repair that Ford should be responsible for. Allowing vehicles with known safety-related transmission problems to remain on the road is unacceptable. I also followed up in June of this year about TSB 25-2154. I have a voicemail from the dealership’s GM saying they would take care of the issue after I contacted him, but nothing came of it. They refused to help unless I paid out of pocket due to the vehicle’s mileage. This is my primary daily driver, so the mileage continues to rise out of necessity, not neglect. I’m doing everything I can to drive as safely as possible, but this is becoming increasingly dangerous. I’m asking Ford to take responsibility for this known defect and properly address it. A recall is necessary to keep these vehicles safe to operate.

At approximately 70,000 miles, the car has started to surge and shudder at nominal speeds (between 20-40 MPH, but will continue to shudder even with my cruise control on in highway conditions.) This is a known issue with this vehicle and has been reported by multiple people. I took it into the dealership and it's going to cost me $5000 just to replace the converter. There is no reason that my car should be experiencing before even getting close to 100,000 miles.

Torque converter shutter causing delay acceleration, which can cause issues in traffic. I understand from the transmission shop that the whole transmission is likely to fail because of it which could cause an accident

Car bucks and shudders when i accelerate. Ford dealer wants over $8,000 to replace torque converter.

Transmission and torque converter went out at only 83,000 miles. Many other ford edge owners have had the same problem with their transmission and converter as well. This caused me car to hesitate and sputter on the highway which could have caused an accident.

1) Torque converter 2) studdering and shuddering at take off and acceleration 3) confirmed at dealership on 11/28/2025 4) ford dealership service technician is only inspection 5) no messages only physical symptoms of the shuddering and studdering at take off and acceleration.

Tranmssion was Jerking has been to dealer mutiple times for reprogramming and torque converter replacement and now at 123,000 the transmission needs to be replaced

My 2019 Ford Edge's transmission completely failed. It is $8,067.89 to replace. It only had 110,000 miles on it when the transmission stopped working. The car stopped working in the middle of traffic. It would go forward instead of backward and vice versa, and then completely stopped going. We're lucky we weren't stranded far away from home or on the highway when this decided to happen.

Vehicle would not go into reverse suddenly when leaving parking lot, when putting in drive it would jerk forward, yellow tool light came on. Took to dealership immediately and they claim transmission is gone. Ford extended warranty wants a full tear down to rebuild

Know issue by ford company defective torque converter with service report bulletins for recommended fix’s for there transmission shuddering 20mph to 35mph..failing under @ 83,000 miles. Ford has an open class action lawsuit. And is stiffing people with extremely high repair bill. On average 7,000 to fix. Something needs to be done about this please

My vehicle began jumping when switching from drive to reverse. When I placed the car into reverse, it stalled and would not switch into reverse or neutral. The car stalled in the middle of a parking lot. The check engine light did not come on initially, and when it did, it did not remain on for very long. The car prompted a Shift Solenois B Stuck On error (P0757:00-E8), as well as an inability to engage neutral error (P073D:00-6C) and transmission friction element error (P2701:00-6C). The valve body has been replaced, but the transmission is still promoting the same errors.

Completed a transmission change, new battery, oil change, and spark plug change and the car is still jerking when changing gears and touch screen keeps turning off

Was unable to accelerate quickly. Very scary. Torque converter lurching.

Power train malfunction warning and chugging while accelerating

The Edge loses power and jerks and shudders during accelerations. This can major issues when trying to merge

Vehicle began shuddering and was inspected by Don Hinds Ford Fishers (Scott Krouse). Was told that a new Torque Converter was needed by Don Hinds Ford Fishers Shuddering makes acceleration a challenge which puts everyone at risk of an accident, even death. No warning lights appeared, making this more dangerous.

Torque convertor failed at approximately 72,000 miles. Car began to stutter between 20 and 30 MPH. This has been confirmed by the Ford dealership and is a known issue. There were know warning lamps or messages.

Car began to violently shudder starting at around 15 mph up to 35 mph when accelerating. As time went on range of speed where it would shudder increased.

2019 Ford Edge with 69k miles experiencing shuddering from stop to 30mph. Took to Ford dealership where Torque Converter and Transmission issues found consistent with the existing Advisory. Transmission was replaced at a cost of $10k. Ridiculous amount of complaints and common issues for Edge owners all over the internet.

My car started to stutter whenever I was at a red light and had to accelerate or when I was turning and had to coast and then accelerate. I thought it was my tires and had Goodyear check my tires.. Then it continued. I thought it was a bad tank of gas so when I filled up again, it was still happening. I brought it into the dealership on Friday, October 3rd. It has been at the dealership ever since. they told me that I need a new torque converter bed. Unfortunately, my extended warranty expired on September 12, 2025. I was driving around with it with the symptoms thinking it was other things. I brought it in when it got worse. It has been at the dealership for a whole week. I went online to check the whole situation out and found out that FORD is very aware of this design problem. It’s the same problem that they’ve been aware of for years. It’s a design flaw in this model car. They are no longer making it. This is the reason why. They are telling me it’s gonna cost anything from $7100-$8500. I went online and found a lot of other people that have had the same issue and they have paid $1600.

2019 Ford edge 40000 miles and has shuttering and jerky shifting below 30mph. Dealer says torque converter is bad also auto start stop not working. Car is well taken care of and garaged. This seems to be common issues with this model and year vehicle should be a recall

What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission How was your safety or the safety of others put at risk? Had the transmission gone out on the road, she could have been in an accident Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, independent service center Has the vehicle or component been inspected by the manufacturer, police, insurance representative, or others? NO Were there any warning lamps, messages, or other symptoms of the problem before the failure, and when did they first appear? No warning or CEL before or during the slippage

Transmission constantly skips or does not engage and is often quite jolting. Have taken it to the dealer several times when it first started happening and they said it was driving fine. Have just over 60,000 miles and it has progressively gotten worse.

What happened: The torque converter/transmission system failed. My 2019 Ford Edge (VIN [XXX] , 75,000 miles) experiences a shudder and vibration under 60 mph during normal driving, with no diagnostic trouble codes present. This matches the condition described in Ford Technical Service Bulletin (TSB) 25-2154 for the 8F35 transmission. The vehicle is available for inspection upon request. Safety risk: The shudder occurs during acceleration and highway merging. It causes the vehicle to hesitate and lurch, which puts myself, passengers, and nearby drivers at risk — especially when merging into traffic or crossing intersections. Loss of smooth power delivery creates a hazard that could result in a collision. Dealer confirmation: The problem has been diagnosed and confirmed by an authorized Ford dealer, who quoted approximately $2,800 for repair (torque converter replacement and PCM reprogram). Manufacturer involvement: The issue was presented to Ford Motor Company, who acknowledged the TSB exists but denied goodwill assistance to cover the repair, even though this is a known defect. Inspections: The vehicle has been inspected by the Ford dealer’s service department. No inspections have been performed by police or insurance representatives. Warning signs/symptoms: There were no warning lamps or error messages. The first symptoms (shuddering and jerking below 60 mph) appeared around [insert month/year you first noticed]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am a loyal Ford customer reporting a serious issue with my 2019 Ford Edge, which has about 53,000 miles and is equipped with the 8F35 transmission. The vehicle is experiencing shuddering, bucking, and jerking during acceleration, especially at speeds up to 35 mph. In addition, the auto Start/Stop accumulator switch no longer functions. These issues directly match the conditions described in Technical Service Bulletin 21-2081 and Safety Recall 20S49, yet my VIN is not included in the Safety recall because the part was not assembled at the Oakville plant. I strongly believe this exclusion is unfair and irrelevant—my vehicle has the same defective part and is experiencing the same failures. Ford now recommends replacing the torque converter because the lock-up clutch broke apart, which means metal debris already entered the transmission. This is not a minor issue, and I do not want a temporary or partial fix. I am requesting a full replacement of the transmission—not a refurbished unit—as this damage is systemic and not my fault. These problems have created unsafe driving conditions and have already cost me approximately $7,000 in repairs. I’ve paid $1,300 out of pocket, and while Ford has offered about $2,700 discount, I am still left with about $4,000 balance for a defect I did not cause.

Complete transmission failure without a known cause. 2019 with just over 120,000 miles but I feel like the transmission should have held up for much longer and it is not the first time I had to have work done. A few years prior, I'd taken it in for a transmission service where they needed to drain and flush the system as well as work on the programming.

The torque converter is bad and is sputtering, jerking, not shifting, hard shifts, this is not safe. This is a danger to me and others when the car is jerking and not shifting correctly, safety hazard! Ford dealer confirmed the torque converter is bad. Hundreds, if not thousands of others complaining about their Ford Edge having the same issue. No warning or other problems, or symptoms, it just started jerking and sputtering.

November 2023 - Started noticing there was some unsteady shifting/jerking around 25-35 mph. Car had appx. 68k miles. Took it to 3 different places with all 3 diagnosing as the torque converter. Was told to replace immediately, as could fail at any moment and cause car to stop. July 2025 - Same symptoms. Car has 103k miles on it. Received diagnosis of, “The technician is saying the planetary gearset failure with metallic debris intermixed within the transmission fluid. Due to the age, mileage, condition, and symptoms present on the vehicle the technician is recommending replacing the transmission.” Again, losing transmission would car to come to stop, possibly in traffic lanes. So, this is two major issues with the transmission in 100k miles. Also seems to be a rather common issue with this model, as it didn’t take long to find message boards related to this, and it's now up to 4 pages: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The transmission "stutters" causing shifting and acceleration issues. I have complained since shortly after purchasing it new but the exact cause was never diagnosed and/or repaired under warranty as it should have been. Ford has been uncooperative and only has ever offered me the possibility of financial aid if I paid $2200 to have the transmission removed and examined for the defect(s). This a serious safety issue.

Problem noticed when vehicle was shaking/jolting during acceleration and shifting inconsistently. The 2019 Edge was taken to a trusted independent service center for diagnostics. They found the transmission fluid is full of metal pieces. No warning lamps/messages.

The vehicle started “bucking” during acceleration 2weeks ago. I took it to a mechanic and diagnostic tool did not show any codes for the engine. The rec was have a transmission diagnostic done so I took it to a transmission shop. The diagnostic shows a faulty torque converter which had already allowed enough debris to flow into and ruin the transmission. The rec is a new transmission at the cost of $11,000 to replace. I do know there was a TSB 25-2154 issued by Ford in May 2025 and there is a current class action suit/investigation. This is a faulty product which could potentially cause harm/accidents and it seems Ford is not adequately addressing it.

All lights came on randomly ford house said it was the torque converter

My transmission needed to be overhauled at 65,000 miles, at a cost of $7147 at a Ford dealer. I have all documentation. Symptoms of a power train problems started much earlier than 65,000 miles, possibly around 60,000 miles in summer of 2024. The car was 'pulsing' and losing power when accelerating onto a highway, and in other situations where maneuverability was important. My regular mechanic thought it likely due was misfiring cylinders, and he changed the spark plugs. I asked about the transmission, and he said it was highly unlikely due to the low mileage. But the change in spark plugs did not help the situation. I had no engine warning lights to indicate any transmission problems. The pulsing remained. Late spring 2025, I was getting a new engine light on in the car that I did not recognize. In July, I felt the power drop out (twice) completely during moderate highway traffic traveling from Maine back to Massachusetts in July, which prevented me from keep with the flow of traffic for those instances. Prior to going to the dealer, I went to an independent shop who confirmed my suspicion of the transmission issue through a test drive and with a diagnostic code reader. The shop owner said he had seen this in Ford Escapes before, but mine was the first Edge has had seen. He speculated that since the 2019 cars were now coming of age with similar mileage, he would be seeing a lot more of these issues. He estimated that it would definitely be over $6000 to fix. I chose to have the dealer fix the transmission (higher cost out of pocket) in case of any future recalls where I could be reimbursed. Based on research on the web, this appears to be a common problem with Ford vehicles of this type, built in this timeframe with the 8 speed automatic transmission. I'm surprised there has not been a recall for these transmissions yet. It seems like a poor design that has impacted many consumers. This should be investigated.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the transmission struggled to shift into gear. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the torque converter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

Mileage: 60,000

Transmission is very jerky. Dealership confirms that the torque converter needs replaced.

my ford edge egr valve failed causing the engine coolant to burn in the engine cylinders and coming out the exhaust if it over headed could have caused engine failure. was repaired with the same parts that failed hope the engine does not have damage that won't be seen till later i looked it up found out there are lots of ford edges and escape doing this plus i had to pay 100 dollars deductible i think ford should recall all these cars and replace with an upgraded part that won't fail my edge only has 34000 miles on it

The technical bulletin TSB 21-2389. It’s requiring me to get a new torque converter.

Has the 8f35 transmission which keeps stuttering/jerking at or about 35-45mph. Took it to a transmission specialty shop and to Ford dealership to get quoted over $10k for a new transmission. The vehicle has 67,500 miles

Our Ford Edge ST has 43,000 on it and there are times that when we if shift from Park to Reverse or Reverse to Drive, it sound and feels like the transmission dropped out of the vehicle and sounds like a bullet from a gun. Since it is out of the 3 year/36,000 warranty, Ford wants $200 to diagnose it and what it will cost to repair it. I haven’t taken to Ford, based on the fact that this as it is a known issue.

2019 Ford Edge 67K miles. A few months ago experienced 'hesitation" & some jerking once accelerated. It would continue until around 40 mph. Took to dealer, determined initially it was the Purge Valve. This was repaired; however, rec'd a call that torque converter locking & slipping. The fluid has metal parts. They said there was damage to the transmission. They didn't recommend repairing because the same issue will happen. A new transmission in process of being done. Been in service dept. since 8/11/25. Not finished with repairs yet. Found out via search that this issue is common with this year of vehicle & mileage & owners suggest filing a complaint. The warranty has expired & cost of repair is very expensive. Search also seems to have other model years having the same issue.

2019 Ford Edge with 8F35 transmission, there were no warning lights or codes. Shuddering and jerking both while accelerating and at cruising speeds. At steady highway speed, engine speed would jump by hundreds of RPM a few times times per minute. Problem started at about 70,000 miles and gradually got worse. Changed transmission fluid at 85,000 miles, despite owner's manual recommendation to change at 100,000 miles. Fluid was completely brown, with no trace of red. Shuddering improved but not eliminated.

Transmission started shuddering when changing gears. Started happening at around 55,000 miles. Have done a transmission fluid replacement, and replaced the torque converter as well since mechanic said the torque converter was going bad. Slight improvement, however still being problematic.

Ce vehicule est tres dangereux en accelerant et decelerant sur les autoroutes car hesitation a l’acceleration et en decelerant …probleme de transmission et mon vehicule a 53000 km ce n’est pas normal j’espere que vous prendrez cette plainte au serieux car ce n’est pas une usure normal pour un vehicule d’autant plus que j’ai fait remplacer fluide a transmission!!!!

Transition its not stable.Had to overhaul it with less then 60k mils

Transmission is juttering and slipping significantly. Low power on take off and no check engine light on. Dealer states there is nothing wrong but clearly something is wrong with the Transmission.

The car was starting to jerk it felt like it was not getting gas or something. I took it to the Food Dealership and they told me the torque converter needed to be replaced. The estimate was 4818 plus tax. I researched this issue and found several complaints and feel there should be a recall. I even got an extended warranty but it expired. There were no warning lights or notifications stating there was a problem.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was slipping, shuddering, and lurching while driving 40 MPH and attempting to slow down. The contact stated that the rear axle was binding. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and offered to assist with the repair. The failure mileage was approximately 70,000.

Mileage: 70,000

Torque converter went out, had shudder and high rpm’s needed to take off. Acceleration affected. Replaced by Belvidere IL ford dealer, part inspected by endurance warranty specialist.

My vehicle has 78000 miles on it and needs a new transmission

The contact owns a 2019 Ford Edge. The contact stated that while driving 40 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission shuddered until accelerating to 50 MPH, and then the vehicle drove as intended. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an undisclosed recall however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 62,500.

Mileage: 62,500

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle jerked while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer for routine maintenance and was offered a fuel injection cleaning. The contact assumed that the fuel injection cleaning might resolve the jerking failure; however, the failure persisted. The vehicle was then taken to an independent mechanic who discovered NHTSA Campaign Number: 20V550000 (Power Train) and linked the failure to the recall. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was informed that the vehicle was not under the recall. The failure mileage was approximately 55,000.

Mileage: 55,000

Vehicle start bucking at low speeds around 65,,000 miles, felt like transmission wasn’t shifting gears. Transmission needed to be rebuilt. Ford said there was. TSB about it. 3 weeks later this doing the same thing and now fluid is leaking on drivers side behind front wheel.

There is a shudder while driving and the rear parking system gives a warning and doesn’t work. Both issues have recalls in the same and other years of this vehicle but according to my vin there’s no recalls. I have received a recall report for my vehicle but my vin says no recalls

Torque converter failed at 88,000 miles. This is a known problem in this vehicle.

The contact owns a 2019 Ford Edge. The contact stated while driving and exceeding 40 MPH, the vehicle hesitated. Additionally, while attempting to make a left or right turn, there was an abnormal thumping sound coming from the wheels. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as intended. There was no warning light illuminated. An independent mechanic was contacted, and the vehicle was taken to the independent mechanic to be diagnosed. The contact was informed that transmission fluid was leaking from the transmission and the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 76,402.

Mileage: 76,402

The torque converter within the power train system failed, causing the vehicle to shutter while traveling at speeds up to 45 mph, then eventually not even allowing the vehicle to reach 45 mph at all. My safety was put at risk because it could cause a wreck if traveling at higher speeds and the vehicle all of a sudden slows to a lower speed. This is a known problem to Ford, there are many complaints from people who own a Ford Edge with the torque converter going out, but Ford has yet to issue a recall. My car is currently at the service department of a Ford dealership with the torque converter being confirmed as the culprit. This is week 3 that my car has been sitting there waiting for the repairs, because the torque converter is on back order. There were no warning lamps that came on to alert me there was any issue with my vehicle. The only way we found out was by taking it to have it looked at because of the shuttering. No warning lamps or messages whatsoever.

Last year, the 2.0 ecoboost had a coolant intrusion. After 2 times ford dealer talking with someone in company, the repacerd egr valve, egr cooler and finally had a long block motor installed. Then a little while later had to replace transmission, then the steering box. My extended warranty covered this but it ran out at the end of May. I think I should be compensated either by extended warranty or money. Any of those problems could have resulted in an accident. First took to Lynn layton ford in decatur, took back a couple of weeks and could not get to it, took to eddie pruitt ford in hartselle, where they took care of the problems.

Torque converter issue, saying I need to replace the transmission. Only 72k miles on it

Bucking under acceleration

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and shifted between gears before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The contact stated that the transmission was replaced three times within 6 years. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 62,000.

Mileage: 62,000

The vehicle hesitates, bucks, and surges when accelerating from low speed 0-25 mph making it difficult and hazardous merging into traffic and other driving situations. The hesitation, bucking, and surging is getting progressively worse and occurs at higher speeds now. The car has 60k miles. The fluid levels were checked and no problems found. The Ford dealer claims the issue is not familiar and they are advise it would take several days before an expensive diagnostic could be performed. Ford dealer said there were no recalls for this vehicle and no service bulletins for my complaint

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate as intended. No warning lights were illuminated. In addition, the vehicle jerked abnormally and was driving sluggishly. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The contact stated that the transmission had been replaced two times with low mileage. The first transmission was replaced at 26,000 miles. The contact was provided a financial discount for the repair. The second transmission was replaced at 26,500 miles. The contact stated that the repair was covered under warranty. The contact was concerned that, because of the persistent failure, the third transmission would fail with low mileage. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 26,000.

Mileage: 26,000

Car began to jerk, shudder and lurch during acceleration. Sometimes jerking strong enough to make steering difficult. Took car to dealership and was diagnosed as a torque converter issue. Was told this is a common issue with this transmission and was quoted nearly $5000 to repair. No lights or warnings come on. The problem began very abruptly. Currently the car has yet to be repaired so parts would be available to inspect if needed.

The contact owns a 2019 Ford Edge. The contact stated that while driving 30 MPH, the vehicle jerked before slamming into gear. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to several independent mechanics. However, no cause for the failure was found. The vehicle was taken to the dealer where it was diagnosed that the torque converter had failed. The vehicle has not been repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The contact associated the failure to manufacturer recall number: 20S49. The failure mileage was approximately 45,000.

My 2019 Ford Edge transmission has been shuddering, jerking, and harsh shifting at low speeds. I’m afraid when driving the transmission is going to fall out of. the car on the road - doesn’t make me feel safe driving it. Took it to dealer and they tell me it is normal wear and tear on the vehicle, which I question. Call Ford and they tell me there is no recall on this vehicle about its transmission, there should be - it is unsafe. There was no Service Engine Lights, just knocking, jerking as I start to drive the vehicle. Please reach out Ford and heave them fix the issue under a recall.

Shuddering when driving, hard shifting down, transmission feels to be slipping. no warning lights on yet. I am worried about it not shifting and causing an accident or slipping the gear & causing an accident.

Needs new torque converter at 66,000 miles.

Vehicle has hard shifting, delayed response when changing gears. Sudden shudders or almost a bucking type motion when attempting to go after stopping at red lights. Torque converter was replaced in January of 2024. Vehicle began have same issues and same parts were replaced in April of 2025. It is now July of 2025 vehicle is completely obsolete and unable to shift out of any gear or even into neutral. All work performed at a ford certified dealership. Vehicle now being worked on for the third time with the same issues and parts being replaced car has been inoperable for a month at a time for three consecutive years.

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop, the vehicle shuddered, and the failure ceased while driving 45-50 MPH. The vehicle was taken to the dealer, where a tune-up was performed, and the fuel lines were cleaned; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The contact was informed that the transmission needed to be taken apart. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

Mileage: 65,000

Bucking at low speeds. Only 48,000 miles on car. In the shop now to replace the torque converter.

75,000 miles - rough shifting, appears to be torque converter like everyone else.

Vehicle shudders and shakes at low speeds. Been doing this since 43k miles and it now reflects it as a possible torque converter problem.

Transmission shudder. Will most likely have to pay for a new transmission or torque converter out of pocket in a vehicle with 52k miles and regular maintenance. It is unsafe to drive in its condition as the vehicle could break down/blow up at any given moment. Problem has been inspected and confirmed by licensed mechanic. Absolutely no warning signs. No check engine light or codes appeared. I purchased the car in February 2025 and the shudder started in June 2025. It is my vehicle to commute to work In and I bought it with the intent of getting over 100K miles out of it. I haven’t even hit 10k. This is ridiculous, there are so many people I have been in contact with that have the same issues and have had to pay 3-9k to replace a part that should not be malfunctioning at such low miles!! Ford needs to be held responsible for their mistakes and compensate those who trusted them and bought Edges off of them.

The car is experiencing shuddering and jerking during acceleration. My research indicates that is a common and prevalent transmission problem in the 2019 and 2020 models. There is a unsafe lag time until adequate speed can be achieved. An independent shop preformed fluid service and took note of the problem. There were no codes related to the transmission.

when depressing the gas pedal from start to about 35 mph the suv bucks constantly. I get no bucking at highway speeds. Had it scanned and said a misfire on cylinder 4. I replaced all plugs and the coil pack. Still the bucking. Took it to a mechanic. They did a compression test. 166 to 170 then a BG air induction clean. Still to no avail.

The car has 70,000 miles on it. The cars transmission feels like its hesitating or slipping in low speed or when you first take off. Its dangerous turning into highways. Theirs recalls on this same make amd model and year but this car by vin says heir is no recalls. But its doing the same thing as the other recalled cars. Took it to ford dealer. Ted britt, in Fairfax, va. They said it was not under recall. They printed out a report and also said theirs no codes on car. They stated the transmission might have to be recalibrated, or I need a new transmission. Took it to another mechanic shop the car did not have check engine light on but did have codes stored. The mechanic said they can service transmission and check fluid levels. The dealer never said anything to me about when I should get it serviced or at how many miles. So I dont know who to believe. Looked online said that year has recalls and that the trans should be serviced at 30 to 50 thousand miles. So why wouldn't the dealer say that if that could affect the safty of this vehicle. I only use the dealer to get serviced. It just makes me not trust ford because of all the recalls they have they cant afford to fix more cars. Im also contacting better buisness bureau and documenting everything. I have two diagnostic reports 1 from deal 1 from a mechanic shop. Both saying different things. This should be under recall the mechanic from the shop told me to file a report he said he can fix transmission but does not want to touch it because what he seen it falls under manufactur defect.

The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that while in reverse(R), the back over prevention camera intermittently displayed a blank image on the screen. The contact notified the independent mechanic where the vehicle was purchased about the failure. The contact was advised that the vehicle could be serviced there under warranty. Despite the warranty, the contact was unable to bring the vehicle to the mechanic and the warranty expired. The manufacturer was then notified of the failure and the contact was referred to a dealer to schedule an appointment. The contact was also referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.

Mileage: 68,000

The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle was jerking at slow speeds and the vehicle hesitated while driving. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V390000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,911.

Mileage: 70,911

The contact owns a 2019 Ford Edge. The contact stated that while his daughter was driving 35 MPH and depressing the accelerator pedal, the vehicle hesitated and stalled. The contact was informed by his daughter that the vehicle felt like it was in START/STOP Mode. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, opened a case, and transferred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 66,000.

Mileage: 66,000

Transmission needs replacement after only 82,000 miles with regular oil changes and routine maintenance. Ford dealership quote $9600 plus tax for repair. It is unacceptable for Ford to manufacture and sell vehicles with known transmission issues. This could lead to myriad of safety issues.

Two instances now where I am driving vehicle start shuttering. Jerks then speeds up and selecting random gears. Checked fluid levels all fine. Had another incident on the freeway where I suddenly went from 70 mph to a screaming vehicle that rapidly slowed down to 30 mph. I was forced to idle back on the shoulder. Vehicle is back in the shop again.

In my 2019 ford edge sel the transmission is slipping gears at a continuously inconsistent rate. It flutters from 2000rpm to 3000 rpm the entire time it is driven. Sometimes it will slip gears so bad my car will stop very harshly with a loud bang. There are no warning lights present. When driving on the highway and this happens it causes safety concerns because I am abruptly slowing down. The vehicle does not fully stop or turn off. The collision sensor has gone off when it happens. When driving at lower speeds the transmission flutter is at its worst. Normally when slowing down/ stopping at the stop sign or red light then accelerating when it’s clear to continue driving. I have not had the vehicle inspected yet but my transmission is getting flushed next week to see if that helps while I can save up to buy a new one. This is a constant issue that randomly started a few weeks ago. I did not drive my car often but relocated and live an hour away from my job. Now that I’m driving it more frequently it has developed some sketchy habits.

Purchased a 2019 Ford Edge that now has 62,000 miles. In April of 2025, the transmission started to stutter/slipping, shifting rough, and hesitate between 20 and 40 mph. Our car was not part of the Ford recall. Ford should repair this issue without charge.

The contact owns a 2019 Ford Edge. The contact stated that while driving 30 MPH, the vehicle hesitated and stalled while depressing the accelerator pedal. No warning lights illuminated. The contact pulled over to the right side of the road, turned the vehicle off, then turned the vehicle back on, and the vehicle began to work as intended. The contact mentioned she drove a couple of miles at 35 MPH, the contact had to pull over a total of four times, exited the vehicle, detached the battery twice, and the failure persisted. The contact mentioned that while attempting to retrieve items from her open trunk, the trunk abruptly closed, causing her to become trapped. The contact attempted to open the truck with the key fob; however, was unsuccessful and started yelling, causing a bystander to assist. The bystander was able to manually open the trunk in order to release the contact from the entrapment. The contact sustained scratches and was sore from the incident however did not receive medical attention. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed that the torque transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The approximate failure mileage was 100,264.

Mileage: 100,264

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle shuddered abnormally and failed to properly accelerate. The contact stated that the failure was present while driving approximately 30 MPH before self-correcting. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 62,000.

Mileage: 62,000

The contact owns a 2019 Ford Edge. The contact stated while stopped at a traffic light and attempting to depress to accelerator pedal, the vehicle failed to respond as intended; however, after several seconds the vehicle worked as intended. There was no warning lights illuminated. A dealer was contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was then taken to a dealer where it was diagnosed with the same failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact was referred by the manufacturer to report the failure to the NHTSA Hotline. The approximate failure mileage was 63,000.

Mileage: 63,000

Transmission stops working / does not engage. At low RPMs, heavy jolts. Safety concern. Dealer assistance not correcting to date.

The Start / Stop fuel savings system stopped working in 2021. The engine idles constantly whether the drives are long or short. Ford said they would fix the system when parts were available. No fix to date when I set an appointment for basic service.

Shuttering of gears & jumping had tss and oss sensors changed never fixed the issue. Vehicle has been well maintained with manufacturer guidelines. But now needs a transmission. Confirmed by transmission specialist. No warning lights or notice. Had it towed to shop due to being unsafe to drive. Vehicle went into limp mode

Auto shudders at low speeds; 15-40 mph Dangerous car; revs high and low Told need new torque converter

The contact owns a 2019 Ford Edge. The contact stated while driving at slow speeds on several occasions, the vehicle started shuddering, and the RPM fluctuated while shifting gear. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the spark plugs, and the ignition coils needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to a dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The failure mileage was unavailable.

At around 44000 miles, the car shutters at low speeds while accelerating. It also seems to get worse the longer the car is being driven.

Transmission/Torque converter is failing. The vehicle shudders at low speeds, it struggles to reach the speeds it needs making it hard to follow the flow of traffic or pull out into the road after coming to a stop. Brought the car in to a Ford dealership where they confirmed the issue, tried module reprogramming and tested again and confirmed it still was not fixed. There were no warning messages, the shuddering was first felt in mid to late May 2025, called on June 3rd 2025 to schedule an appointment with the Ford dealership, services performed on 6/18/25 and 6/19/25. Ford now stating the entire transmission needs to be replaced, the car is 6 years old with 75k miles.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH and while depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated that while accelerating 50 MPH or above, the vehicle started to work as intended. The check warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the crankcase hose needed to be replaced and the engine needed to be reprogramed. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced or rebuilt. The crankcase hose was replaced; however, the transmission was not rebuilt or replaced. The manufacturer was notified of the failure and informed the contact that the vehicle warranty had expired. No additional assistance was provided. The contact was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 116,000.

Mileage: 116,000

Transmission lost fluid causing transmission to go bad. Ford has a recall on the transmission but not for my VIN

TRANSMISSION FLUID FULL AND BLACK IN COLOR. TORQUE CONVERTER CAME APART WHICH RESULTED IN MATERIALS ON DIP STICK AND BAD SHUDDER SHIFTING ON THE 1-2 AND 2-3. DEALERSHIP WAS FULLY AWARE OF THIS ISSUE. I WENT TO THE DEALERSHIP SEVERAL TIMES REQUESTING ASSISTANCE WITH THE SHUDDERING ISSUE, BUT WAS TOLD THAT IT WOULD BE SEVERAL MONTHS BEFORE THEY COULD FIX. EACH SERVICE LEVEL STATES THAT THE TRANSMISSION SHOULD BE CHECKED, BUT I WAS TOLD THAT DUE TO THE LOCATION OF THE DIPSTICK THAT THEY DO NOT CHECK. THERE WERE NO WARNING LIGHTS TO INDICATE AN ISSUE, BUT THE DEALERSHIP DID DIAGNOSE WITH THE CODE: 61439 TORQUE CONVERTER NEEDS REPLACING

The transmission, particularly from 3 to 4 and some from 5 to 6 jerks. This is a continuing issue with this model. My shop has told me it was the Torque Converter and is common with 2019 Edges.

This is an additional complaint, among all the others for the faulty transmission and/or torque converter. 72K miles and have had it a month and the rough shifting at low speeds issue has reared it's head.

I bought my edge 19 days ago and now I’m 16,000 dollars in debt, and my transmission suffered catastrophic failure. Previous owner had it serviced often and I serviced it as soon as I purchased it. Dealer won’t take it back, and I’m left paying $350 a month for the next 5 years, and I am not able to afford another car. I have zero transportation thanks to fords horrible 8 speed.

Transmission has had the lumpy shifting issue at lower speeds/gears since we bought it used from a local Ford Dealer. This appears to be a common problem if the reports in various internet forums is to be believed. PCM was upgraded, didn't help. Now the lumpiness has increased to bucking, making the car close to undriveable. In addition when accelerating hard there is a considerable delay in actual increased movement, almost caused a wreck at one point.

Vehicle has 85K miles and shudders at 10-30 mph. Powertrain malfunction/Reduced Power warning light comes and goes randomly. Recently got Service Engine Warning stating torque converter clutch failed to apply. Diagnostic ran stating torque converter solenoid needs to be replaced. Have seen other owners with same make/model that have same issue or have had complete transmission failure or replacement.

The transmission has gone out at 111,000 miles. We had taken it to the dealer for it dying without warning and losing power like it wasn’t getting fuel. They put a sensor in it and said it was fixed. When we left the dealership it seemed fine but in a few days the whistling came back. Ford wants $9800.00 to fix the same problem in other 2019 but my VIN is not on the recall list. The Edge was jerking and shifting hard. Going forward when it was in reverse which are the same problems the recall on other 2019 Ford Edges. I am asking that you review this matter as I have found hundreds of people not being compensated by Ford’s unsafe design for the transmission in the 2019 Ford Edge vehicles. When I spoke to the dealer and Fords customer service, they basically said it was my problem not theirs. Ford wants $9,800.00 to repair it The transmission went out on June 1, 2025, after coming home from church.

The contact owns a 2019 Ford Edge. The contact stated while driving at undisclosed speeds, the accelerator pedal was depressed; however, the vehicle hesitated and shuddered violently before accelerating. The contact stated that there were no warning lights illuminated. The contact had taken the vehicle to a local dealer and was advised that an anti-shudder additive was added to the transmission; however, the failure reoccurred. The contact stated that the failure also occurred after the vehicle was stopped and the accelerator pedal was depressed. The vehicle was taken back to the same dealer to be diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

At less than 60000 miles, the car began to shutter at lower speeds. It is the torque converter. Everyone that I have spoke with has the same issues.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, there was shuddering coming from the engine while shifting gear. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that a transmission flush was needed, and turbine sensor needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.

Mileage: 85,000

The 8F35 transmission has started shuddering and jerking around 30-45 MPH. It makes accelerating on roads and highways very dangerous as the vehicle is hard to control. The shuddering and jerking is getting progressively worse. Took the vehicle in for TSB 21-2389 which reportedly addresses the issue, but it did not resolve it. Now Ford is quoting me $10k to replace the transmission. There are thousands of Ford owners with both the 6F35 and 8F35 transmission running into the same issue and being quoted thousands of dollars for a faulty transmission. Please please please do something to stop this mispractice.

Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles

The Torque Converter has gone bad in my 2019 Ford Edge with only 78k miles on it. After doing some research, discussing with 3 different mechanics (a dealer and 2 private transmission mechanics) it is a known issue that the torque converters go bad on these vehicles.

The contact owns a 2019 Ford Edge. The contact stated that while shifting gear or during acceleration, there was an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving 55 MPH, the vehicle stalled, and the contact was forced to pull over. Upon restarting the vehicle, the transmission warning light illuminated. The contact drove in LIMP Mode to an independent mechanic and was informed that the transmission needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 20V550000 (Power Train); which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 34,000.

Mileage: 34,000

Transmission is sluggish, seems to be slipping starting off up to 25 mpg or so. Ford dealer says the torque converter is bad and recommends a complete transmission replacement

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

My torque converter needs replaced and my car could have transmission failure any time. The part is on back order. There are many people experiencing the same issue I am with the same transmission. It has been confirmed by a dealer.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle jerked and vibrated and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the contact was able to pull over to the side of the road. There were no warning lights illuminated. The contact stated that an unknown transmission message was displayed. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 MPH, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,345.

Mileage: 35,345

My torque converter is bad. They said I need whole new transmission. Cost is $10,000 and my car is worth $14,000. It’s a 2019 ford sel 2.0 52,000 miles.

The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds and turning to the left, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed and determined that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.

Mileage: 58,000

The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle sputtered before accelerating. The contact had to use excessive force to depress the accelerator pedal to the floorboard for the vehicle to accelerate as needed. There were no warning lights. The failure occurred intermittently while driving at various speeds. The contact stated that while driving at speeds of 70 MPH or higher, the RPM gauge only slightly moved; however, the vehicle failed to respond as needed. The contact stated that the spark plugs were replaced; however, the failure became persistent. The vehicle was taken to the dealer who diagnosed that the torque converter and transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.

Mileage: 116,000

6 months and 8000 miles over 5 yr 60000 mile warranty low speed shudder. Torque converter replaced $4000 repair

Known issue with powertrain / transmission in this year & model /make. Told to me by my service advisor

1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.

Ford Edge has a major issue with their drive system pertaining primary to the power train/Transmissions/torque converter. Looking at the complaints on google, you will see that Ford is reluctant to address these issues even when they should be covered under warranty or extended warranty. The issue becomes a safety problem when trying to make a left-hand turn in front of oncoming traffic The vehicle may or may not accelerate in a normal matter resulting in a near miss situation. The vehicle has a tendency to stall/shutter due to issues between the torque converter and the transmission. The problem is known to Ford and their dealerships, but they are refusing to take the corrective action required to address the problem. This should be a mandatory recall. We have had my wife's 2019 Ford Edge at the dealership 6 time for numerous attempts to resolve this issue. It will be going back again this week for trip number 7. In the meantime, I am forced to purchase her another vehicle so that she has something safe to drive. I have been a loyal Ford customer for the past several years. The last 3 vehicles I purchase included an F150, Fusion and this edge. Ford needs to step up and correct this issue before someone is in a tragic accident.

Transmissions failed and needs to be replaced. It's a common known issue which Ford is not addressing. Please step in and hold Ford accountable. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission / Powertrain shudder in 25-45 mpa. There is service bulletein but that is not fixing the issue. Still issue is there after $1500 service. This is our second vehicle with same problem.

I own a 2019 Ford Edge SEL with 80,000 miles on it. A couple of months ago I started noticing a jerking, bucking while driving between 25 to 40 miles per hour. It acted like it was trying shift gears but was having issues getting into the next gear. I had it checked at my local repair shop that has worked on this vehicle in the past. At that time, they told me to continue to drive it and monitor the shifting problems. I did and yesterday I took it back and that time they diagnosed as a bad torque convertor and that I needed a new/rebuilt transmission at approximately $8,800.00. After doing some research online, Ford owner's websites, I was surprised to see how many people the same problem and how little Ford have was helping. This is NOT an owner's problem, this is a Ford problem and should be corrected by Ford. It's poor quality and could lead to accidents and perhaps injuries. I would like you to require Ford to stand behind their products and repair/reimburse owners for any and all problems with this model. Thank you

Jerks when accelerating. Does not accelerate properly when accelerating from a stopped position. Reactions times slower due to the torque converter. FORD has diagnosed it as the torque converter. There are forums online stating this exact problem with other 2019 Edges.

The contact’s wife owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds, the vehicle jerked when the accelerator pedal was depressed, and the vehicle lost power. The check engine, power train, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the wastegate was stuck closed in the turbocharger valve, and the turbocharger valve needed to be replaced. The vehicle was repaired but the failure reoccurred four months later while driving at an undisclosed speed. The contact stated that during the failure, the vehicle lost power and failed to accelerate as intended. The vehicle was taken to an independent mechanic again where it was diagnosed that the wastegate was stuck closed again, and turbo turbocharger valve needed to be replaced. On another occasion, the contact stated that while driving 30 MPH, his wife observed white smoke coming from the exhaust pipe. The contact stated that his wife then observed that the EGR and check engine warning lights were illuminated. The message "Engine Overheating” was displayed. The vehicle was steered off the highway and restarted three times after cooling down and was taken back to the same independent mechanic, where it was diagnosed that the EGR valve had failed, the coolant level was low, and there was coolant passing through the exhaust EGR coolant system and had leaked into the exhaust system. The contact was informed that the EGR system needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 33,654.

Mileage: 33,654

Transmission is jerking and bucking at low speeds

my wife was driving on [XXX] made a left turn on to [XXX] had enough time but because the Transmision slip on the car slowed down and the car coming from [XXX] have at a high speed was able to hit the caron the right back panel i had power train malfunctions alerts messages from the car. Ford could not find the problem now at 54000 miles I need a new transmission the model needs a recall for the Transmission this is a frequent problem that is well documented on the internet. And Ford knows about it and is not doing anything about it. I had to pay for a new Transmission when it should have been covered under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During normal driving conditions in stop and go traffic the engine coolant over-temperature warning message displayed on the dashboard. Also, for a couple days prior to this incident, the vehicle exhibited hesitation when attempting to accelerate, and the engine was very close to stalling multiple times. There wear no other symptoms of the problem prior to the failure. The vehicle was towed to a local Ford dealership, where it was confirmed the issue was related to existing TSB 20-2234 (2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke From Tailpipe And/Or External Coolant Leak), and repairs were completed.

Transmission failed. Low mileage on car.

While driving on the highway my Ford Edge starting shuttering/sputtering when I gave the vehicle gas. I went to the car dealer and they recommended changing the spark plugs. The car still sputtered and started getting worst when ever I gave the vehicle gas. Even at 30 - 40 mph the car sputtered. I took the car to the dealership today, April 9, 2025 and was told there was an issue with the "Torque Converter". I googled this and found a Ford Forum and found other people having the same issue. Some and issue with the cost of repair, some could not find the part, some with concerns of why no recall, and some with concerns getting issue fixed and it breaking down again. I ask that you investigate this issue, request a recall, and a secondary insurance if it breaks again after getting repaired. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle failed to respond as needed. The contact was able to coast the vehicle into a garage. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact called another local dealer, Loudon Motors Ford, LLC (3476 Union Ave SE, Minerva, OH 44657); and the contact was informed about the cost of the repair fees. The vehicle was not diagnosed or repaired. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was 104,000.

Mileage: 104,000

Last year I paid $2000 to fix an Exhaust Gas Recirculation Cooler. There is a current TSB on this issue. The car overheated. They claim it’s not covered under the drive train warranty. Now a year later, my torque converter is bad and they are quoting me $4000 to fix. This is a 2019 model year with 61,000 miles. Im certain that one problem led to the other. They refused to fix the EGR cooler under warranty because i was one month over the 5 years, even though we purchased it in July - their warranty starts when the car hits the dealers lot.

Vehicle jerks during acceleration at lower speeds (up to 40mph). Taken to 2 independent auto shops and they both diagnosed it as early signs of transmission failure. One states fluid is dark and has smells like burned clutch material and the line pressure is nearly half of what is should be. Check engine light is on with evap system related codes. Odometer at 89k miles.

My car is a 2019 Ford Edge I almost got into a accident because the transmission went out of gear and the car would slow down and sometimes just speed up

Jerking and bucking around 30-50 mph when trying to drive.

Torque converter issues causing stuttering and possible further transmission issues

There is a known issue with the transmission of this vehicle. Ford issued a Technical Service Bulletin to try and resolve the issue by reprogramming the solenoids, but the issue persists & leads to catastrophic drive train failure if left unrepaired. I just purchased this vehicle with only 72k miles & now the dealer is quoting me almost $10k more in repairs. There should be a recall issued to fix the known transmission issue at no cost to the owner, whether under warranty or not. This is a serious and well known issue that affects the majority of these vehicles.

While driving approximately 30mph the vehicle started to shutter, and a wrench mechanical light appeared on the dash, also stating that a shifting error had occurred. I immediately pulled over and the vehicle automatically shifted gears into the park position, I shut it off then restarted it and drove it to my local dealer for a diagnostic check. Was told that the transmission needed to be replaced. I had taken it in for service approximately two months prior and complained of slippage, they applied some sort of fluid I presume to stop it, and we encountered no further problems until about three months later when the wrench symbol showed up and I took it in for diagnosis with them now stating that I needed an $9000 transmission. They saw this issue the first time when I complained about the transmission slippage, they should’ve been obligated to at least notify me of the possible outcome of a new transmission. They hid the known defects which I believe is against the law or should be, so they need to be held responsible for a well known defect in this make and model vehicle, before lives are lost or injuries are occurred if there hasn’t already! If there are any class action lawsuits open please leave information in reply section. This has to be addressed immediately before lives are ruined due to their negligence concerning these issues which are very reoccurring throughout the country where these vehicles are being sold.

2019 Ford Edge Titanium AWD, 91k miles. 8F35 Transmission is severely jerking and shuddering at lower speeds around 20-35 MPH. This causes erratic driving and lack of control when accelerating up to speed, especially on the highway. Has caused near-accidents for my family and I due to the car's erratic behavior. Ford has issued TSB 21-2389 to reprogram the PCM, but that does not resolve the issue. Ford dealership has told me the rear differential and torque converter need to be replaced to the cost of $9200.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the contact noticed a burning odor inside the vehicle. In addition, the contact noticed an abnormal whining sound coming from the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed with transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired; however, the parts were ordered to repair the vehicle. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 56,500.

Mileage: 56,500

We purchased this vehicle in the summer of 2019. We’ve had it barely six years. For one year, it was barely driven as my husband was deployed. It doesn’t even have 100k miles. We were informed by ford that the transmission needs to be completely replaced as the torque converter is slipping. It’s absolutely insane that a $60k car can’t be depended on to last 100k miles. After doing some research, it seems like this is a very well known problem within the ford edge community. And the fact that ford has no responsibility to fix this is an abomination. Look on Facebook and there’s countless stories of the same issue. This is absolutely not acceptable. We had zero intention of purchasing another vehicle. We had planned on driving this ford edge for many more years as that’s what’s to be expected with a car that’s really only been driven for 5 years. We are out of thousands of dollars. Will never purchase a ford vehicle again. Which sorta breaks my heart because within my family, we’ve only ever purchased ford. Never even considered a different model. Our next purchase was going to be a ford truck. Very disappointed that ford seems well aware of complaints and deficiencies and aren’t doing anything to rectify it.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 30-35 MPH, the vehicle hesitated while attempting to accelerate, and briefly lost automotive power before slamming into gear. No warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the transmission was faulty, and the torque converter had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The contact stated that the failure persisted. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle hesitated while attempting to accelerate, and lost automotive power. During the failure, the “Powertrain Malfunction" message was displayed. The vehicle was towed to the local dealer to be diagnosed and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle had experienced several power train failures over the years. The failure mileage was 300.

Mileage: 300

The transaxle, torque converter, and/or PCM/TCM have suddenly, and rapidly started wearing and degrading to the point of requiring replacement. Available for inspection upon request. The vehicle had troubles shifting, finding/selecting gears, and as a result, would lurch or come to abrupt stops at low speeds, have difficulty accelerating which made it difficult to enter or exit intersections where there is great risk of collision. I had to very carefully choose and wait for the opportune time to enter/exit roadways where no other vehicles were coming in case the vehicle would not accelerate for 3-5 seconds when using the accelerator pedal. Problem has been reproduced since first occurrence and a dealer has inspected the components indicating that replacement is needed. There were no indications, warnings, alerts, or messages to suggest that an issue was occurring until AFTER the first several instances of failure to shift. I tried to use a scanner to find OBD2 codes, but there were none. A generic alert via the driver display was given, but it took 500+ miles for a more specific warning and OBD2 codes to be generated. From my understanding, there have been hundreds of drivers that have experienced the same issues with the same/similar models of Ford Edge vehicles that use the same transmission. NOTE: I had experienced shifting difficulty/roughness, RPM variation, slow gear changes, delayed acceleration at ~60k miles. I had brought the vehicle in for service where transmission fluid was flushed. Approximately another 55k miles later is when my vehicle experienced the severe failures described above. This is similar to many other vehicle owners experiencing these issues at ~60k miles.

Since purchasing the vehicle in April 2020 with 19,195 mile on it, the transmission would always hunt to shift gears around 40 to 43 mph. When I asked the dealers about it they said it was at a shift point and with the eight speed transmission that was normal. Going faster of accelerating or going slower was always pretty good. Around the first of November 2024 it changed to all shifting below 40 mph and progressively got so bad that in traffic it was totally unpredictable, At times in heavy traffic we were nearly rear ended because of the up and down shifting. At that time there was about 91,000 miles on it. I went to my service garage and they check all the codes and did not find anything. They thought it was a torque converter issue and recommended having a transmission shop check it out. I took it to a local shop that we have used for over 35 years and they confirmed the converter was the issue and driving in town was ok but don't go on long trips away from home. The transmission shop ordered a new torque converter and did further research with suppliers and other shops. They received input that if the torque converter fails, shortly after the planetary gear will also fail. Since the transmission would be out, it was recommended to inspect the gears. It was discovered that two were very loose and one was extremely loose sideways and up and down. They said it was on it's last leg and they showed me the gear and what was wrong. With that, they replaced both the converter and planetary gear. If the planetary gear would have failed it is hard to tell what would have happened, especially on a highway or in heavy traffic. I feel this is a major safety concern of items that should have a life expectancy of 200,000 miles or more, not 91,000. I am not the only one with this problem either. There are many others dealing with the same issues and the repairs can cost more the the value of the car, not to mention the possible cause of an accident.

The power train fail on the expressway left lane just shut down it was very dangerous. A Ford dealer service department concluded that the true temperature of transmission fluid was not reading over heating but the fluid it’s self read overheated… also the reported that the transmission fluid was spewing out and had pieces of metal in it. As well as the internal computer not running as it should.

The car shudders and jerks/lunges forward around 35-40 mph and I am afraid that I’m going to rear end someone should it lunge forward!

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was jerking, and shuddering, with the service warning light illuminated. Additionally, the transmission occasionally failed to shift properly. The vehicle was taken to the local dealer who diagnosed the vehicle with PCM failure. The contact stated that there were metal shavings inside the transmission fluid and the transmission fluid was burnt. The contact was informed that the transmission needed to be replaced. The vehicle was not yet repaired. Additionally, the rear driver’s and passenger’s side seat belt latch and buckle failed to remain securely closed. The contact was informed that the belt buckles needed to be replaced by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 200.

Mileage: 200

Right around 82k miles car started developing a stuttering while driving. It happens at low speeds between 20-30mph. It seems like a transmission issue, which can be very dangerous driving at highway speeds. There is also a small hesitation between 50-60 mph. No CEL , no warnings on the dashboard.

Transmission was jerking and would not switch smoothly between gears. Had three different places diagnose, was told by all three the torque convertor needed replacing. Was told to do so immediately as there was possibilty that transmission could fail at any time, leaving car powerless. Seems to be a common issue, based on the number of comments in threads: [XXX] Also have seen websites gathering info regarding possible class action lawsuits. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving at slower speeds, the vehicle surged, and the failure progressed while driving at faster speeds. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired; however, the parts were ordered. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,000.

Mileage: 79,000

The contact owns a 2019 Ford Edge. The contact stated that while driving on a two-lane street at 50 MPH, the vehicle was struggling to shift into gear while accelerating. No warning lights were illuminated. The contact drove the vehicle to a local dealer, where it was diagnosed with a faulty torque converter. The torque converter was replaced; however, several days later while driving 50 MPH, the contact lost control of the steering and heard an abnormal sound of wind inside the vehicle, and the steering wheel became loosened while accelerating. No warning lights were illuminated. The contact was able to coast to a parking lot and parked the vehicle. The contact called her husband, who arrived on the scene to drive the vehicle. The local dealer was contacted, and a service manager inspected the vehicle at the residence. The dealer informed the contact that the vehicle needed to be taken for further diagnostic tests. The contact was informed that the vehicle was ready for pickup after replacing a steering wheel sensor and rebooting another software. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.

Mileage: 64,000

See attached document for complaint.

Upon purchasing the vehicle from a used car dealer, within the first week the car had to go to the mechanic. There was shuddering/buck in the acceleration of the car. The vehicle was not performing like it was supposed to . Acceleration was low while rpm’s ran high. The dealer mechanic serviced the transmission 3 separate times with over a month of being in the shop. Just recently I took my vehicle to ford and was notified that the transmission was slipping in 3rd and fifth gears. PERFORM TEARDOWN ON TRANSMISSION. RECOMMEND TORQUE CONVERTER. FOUND SCORING ON INPUT SHAFT, FLUID PUMP. CLUTCH SUPPORT TOWER HAS SCORRING. TEAR DOWN MAIN CONTROL CLEAN AND INSPECT. DEBRIS AND MULTIPLE STICKING VALVES.,TCC REGULATOR VALVE. E CLUTCH HUB, F CLUTCH SUN GEAR AND SHELL ASSEMBLY, B&C CLUTCH SHELL ASSEMBLY FOUND SCORING ON SPLINES. DUE TO HIGH MILAGE RECOMMEND TRANS REPLACEMENT. The total repair cost out of pocket after warranty covers partial is 5300 dollars. I don’t have that kind of money and believe my vehicle could possibly be affected by recall.

The contact owns a 2019 Ford Edge. The contact stated that while stopped at a red light and attempting to accelerate, after accelerating to 15 MPH, the vehicle stalled. No warning lights were illuminated. The contact safely parked the vehicle on the side of the road and attempted to restart the vehicle. The contact stated that upon starting the vehicle, the transmission failed to shift into gear. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 169,000.

Mileage: 169,000

Just recently as I was driving, I got off the freeway and my vehicle started jerking really hard when changed gears. It has been doing it ever since. I tried taking it to the dealership to assess the issue and they said it would be about a week before they could even look at the possible transmission issues and that I would have to leave the vehicle with them in order to get it in line to be assessed. After looking into my particular vehicle is seems that this is a common issue with the 2019 edge.

82000 miles on car. Torque converter and throttle body needs to be replaced

The contact owns a 2019 Ford Edge. The contact stated that between 20 -30 MPH the vehicle felt as if it was surging. The contact described that the surging felt like condensation was in the fuel tank. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the torque converter for the transmission failed and needed to be replaced. The vehicle was not repaired but was scheduled to be repaired soon. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 80,997.

Mileage: 80,997

VERIFIED TRANSMISSION BUCKS/JERKS AND SHUDDERS ALSO TRANSMISSION WHINES UNDER LOAD. MONITORED PIDS AND VERIFIED TORQUE CONVERTER SLIPS WHEN COMMANDED ON AND SUPPORT WHINE NOISE TO BE FAILING OUTPUT PLANET CARRIER/PINION.

Dealership stating transmission needs to be replaced. Just had it serviced in December 2024. The replacemnt cost is $9,300. Not worth fixing. Vehicle was shifting hard then went into limp mode. Vehicle was towed.

vehicle shuddering at speeds between 25-40...vehicle has a little over 58k miles on it...found no recalls but numerous issues of same degree...Ford not wanting to take responsibility for bad product! Costing the owners thousands in repairs!

Vehicle is exhibiting harsh engagement and hard shifting. No warning lights. Happens mainly between between 0mph to 30 mph. Can feel the car jerk. Ford Dealer confirmed hard shifts and jerking and found the issue with the torque convertor. Recommend transmission replacement. Car was only at 68k miles.

At approximately 55,000 miles the car started to experience transmission bucking/jerking at the lower range of the transmission gears. The car jerks back and forth until it reaches a speed of 45-50 mph. Ford has recognized the issue in this model and has issued several technical/service bulletins to the dealers including Service Bulletin 21-2081 in March 2021. Their only solution is to reprogram the transmission. I had this service completed by a local Ford dealer in September 2024. Reprograming did not totally solve the issue. About a week ago the car start experiencing more severe bucking and the range expanded to the 15-50 mph. Car has 60,000 miles on it. Acceleration is affected during this.

MY TRANSMISSION HAS GONE OUT 2 TIMES. ONCE IN THE MIDDLE OF A INTERSECTION. ALMOST GOT REARENDED. IT HAS BEEN AT THE DEALERSHIP FOR 4 MONTH, AND THEY CANNOT GET IT RIGHT. NO WARNING LAMPS OR MESSAGES. JUST HESITATES, AD NO POWER, THEN THE TRANSMISSON BLOWS UP, AND YOU CANNOT MOETHE VEHICLE . I HAVE SEVERAL REPAIR ORDERS

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the engine was shuddering. The vehicle was taken to the dealer where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced again. The vehicle was not repaired. Additionally, the contact stated that the failure had first occurred in 2023 and the torque converter was replaced. The manufacturer was made aware of the issue, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 41,202.

Mileage: 41,202

Slipping transmission, the torque converter clutch performance stuck in off .

I OWN A 2019 FORD EDGE SEL WITH 56,675 MILES AND MY TRANSMISSION WAS DIAGNOSED AT A FORD DEALERSHIP TO BE REPLACED. NO ENGINE LIGHTS CAME ON. THIS PROBLEM WOULD OCCUR BETWEEN 25 - 40 MPH AND WAS CHUGGING AND NOT BEING ABLE TO SHIFT INTO THE NEXT GEAR.

Vehicle was not shifting smoothly when driving it. This had been an ongoing issue but was getting worse, especially in low gears. No lights or identification. I brought it to the dealership and they identified that I needed to have the torque convertor replaced. They did a transmission overhaul. Identified there were still issues occurring and shifting was not smooth. Installed new pistons, pump, shaft. Overhauled the automatic transmission assembly. There were identified Ford TSBs for these issues. They identified debris in transmission fluid, removed transmission, flushed and rebuilt. My vehicle was in service for two months, so not sure exactly when it was resolved but I do know when it was dropped off. The service department kept me updated and I had a loaner, but this occurred over the holiday season.

In May of 2024 Transmission downshifting hard at 35 mph as slowing down car milage was 67529. Took to dealer who performed diagnostics and verified a transmission problem; inspected fluid which was okay, performed TSB and reprogrammed PCM and reinstalled transmission strategy in module. Repairs done under warranty. Perform adaptive learn and noted it will feel different while driving for next few hundred miles. Six months later in November of 2024 transmission would hesitate, shudder, jerk between 20-40 mph and car mileage was 75937. Took back to dealer who did diagnostics, monitor PIDS and found the torque converter has failed causing shutter and also found the vehicle is flair shifting between gears. Checked fluid level and proper level is in transmission but fluid has meta debris. Dealer Service Representative advised it needs new transmission and would cost $800 or more to fix problem. Warranty expired at 72000 miles. We bought car new and had dealer perform all maintenance procedures and oil changes, etc. as noted in required maintenance schedule. We asked to speak with Service Manager who we saw in her office and we were told we'd need to make an appointment in late December or early January. We got no help from dealer or manufacturer, despite several technical service bulleting available at NHTSA showing transmission problems with 2019 Ford Edge. We finally got rid of the car but would say Ford Edges have definite transmission issues that may indicate a need for recall.

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 60 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The contact stated that upon depressing the accelerator pedal again, the vehicle responded as needed. The contact stated that the failure also occurred while depressing the brake pedal. Additionally, the contact stated that the transmission was downshifting unintendedly while driving. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.

Mileage: 54,000

trans was shuddereing at 112000 miles replaced trans for 8000 dollars at dealership ..new trans has 80000 miles on it and now shuttering when accelerating ..trans needs replaced again..

In 2019 Ford removed the Low gear option from the shifter dial. Customers were forced to manually shift using paddle shifters to access engine braking in steep grade situations. Current Ford TCM programming for 2019 and newer vehicles skips from first to third gear at 4mph, 900-1000 rpm, providing no engine braking ability in speeds below 25 mph when using paddle shifters. My vehicle manual states “SelectShift does not automatically upshift, even if the engine is approaching the RPM limit, unless the accelerator pedal is at full travel.” Despite contradictions to how the Ford owners manual says my car should operate, the dealership says it’s working as intended. I believe this violates NHTSA standard Section S3.1.2 of that states that “[in] vehicles having more than one forward transmission gear ratio, one forward drive position shall provide a greater degree of engine braking than the highest speed transmission ratio at vehicle speeds below 25 miles per hour." Third gear does not provide more engine braking ability than Drive in speeds below 25mph. This is a safety issue which could lead to potential brake failure in long, steep grade situations and provides no engine braking ability.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 40 MPH, the vehicle shuddered. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.

Mileage: 81,000

Transmission problem. Vehicle shudders while accelerating and cruising at highway speeds. No codes found, torque converter is shuddering between 1-300 rpms while accelerating and while cruising at highway speeds. This could cause catastrophic failure at any second. Reproduced and Confirmed by Ford Dealership. Has not been inspected by anyone else. No warning lamps or messages. 2 weeks prior there was a slight vibration when it shifted while accelerating that happened 3 times. Drove 400+ miles up to Syracuse NY fine. Drove back home and experienced massive shuddering when I was almost home. Dropped off car at local dealership that was thankfully within a few miles.

The Transmision hesitates and jerks while shifting at speeds from 25-40 mph. This is unsafe while pulling into traffic, and causes unnecessary wear on the drivetrain!. I have read about many others who have the same issues, with little help from Ford. We have an appointment at our Ford dealership. No warning lights light up when it acts up.

The contact owns a 2019 Ford Edge. The contact stated that the vehicle jerked upon acceleration or deceleration. No warning lights were ever illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the transmission was slipping, and the vehicle struggled to remain in the intended gear. Additionally, while driving at highway speeds, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle was taken to a certified mechanic who confirmed the transmission failure diagnoses. The transmission was replaced. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 104,000.

Mileage: 104,000

The contact owns a 2019 Ford Edge. The contact stated while driving 30-40 MPH and depressing the accelerator pedal, the vehicle jerked and lurched forward. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

Purge flow valve had replaced by Ford Service on 10/5/24. Car wouldn’t start after getting gas. Check engine light came on. Code was Po496. Currently, upon acceleration @15-20 mph car starts jerking, buck, slipping, very hard to go hill. Took to Ford Service for diagnostic on 10/15/24. Told torque converter shuddering on PIDS. Recommend replacing torque converter @ a cost of $5200. Per, reviewing many complaints on this same model & yr many haven’t had success with just replacing torque converter. It doesn’t fix issue. Transmission had to be replaced. Ford does have a TSB 21-2389 that supersedes TSB 21-2081 out. It states cars with 8F35 transmission may have this issue due to the software in the power train control module. Instructing, to reprogram the PCM & the transmission solenoid strategy. After reviewing all complaints on this issue, this solution does not correct problem. I was also told by Ford service; this wouldn’t fix the issue. From what I’ve read the way this transmission is engineered will likely cause it to always do this. Because Ford Frankensteined the 6F35 (previous models) by inserting 2 gears in between existing ones, the transition from 1-2-3 will never be as fluid as 3-4, 4-5, and so on. Basically what is 1-3 on mine (8F35) is 1-2 on a 6F35. This quite frankly is a terrible transmission & only a matter of time before transmission goes completely out & someone gets killed. This year & model has numerous issues not listed here. Seems like as soon as warranty expires problems start popping up. Some issues pop up before warranty expires. This is getting dangerous & very expensive!

Transmission needs repaired/replaced and car doesn't even have 100,000 miles. It appears to be a known issue and Ford is doing nothing about it

We purchased our 2019 Ford Edge Titanium in March of 2022 with 71K miles on it from a local used car dealer. The vehicle was jerky in the lower speeds (up to 40 mph) - best described as if the transmission did not know what gears to go in, so it would jump back and forth, causing uncontrollable hesitations and accelerations - jumping back and forth between gears. The dealer said this was normal for the newer 10 speed transmissions and that it had to learn each new driver. At that time, there weren't reported issues online about these transmissions, so I accepted the dealers explanation as normal. The jerking and jumping between gears got worse and at 91K miles, the vehicle even stopped going in reverse, which made it even more dangerous. We replaced the transmission with another used transmission (believe 18K miles on it) and that one was even worse with the jerkiness and jumping back and forth, so we replaced it with another used transmission (believe 45K miles on it) which is now having the exact same issues. We have 95K miles on our vehicle and are now needing a 3rd transmission replacement. No safety warning lights came up. While it's a big inconvenience with the vehicle being constantly in repair, the bigger issue is the incredible safety issue with the hesitations and jumping in and out of gears, reverse not working, etc. that can put multiple people's lives in danger when the vehicle is not reacting and performing without hesitation. We have had close calls on crashes due to the transmission hesitations and jerky gear shifting and it distracts us from paying attention to the road, other vehicles, and pedestrians. We encourage anyone from NHTSA to contact us to talk through it, inspect the vehicle, and/or talk with our repair shop about these now common faulty transmissions. If bodily injury occurs due to known faulty transmissions, I would file a significant product liability lawsuit against Ford and the transmission manufacturer for their negligence.

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle jerked and hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

Mileage: 55,000

Our 2019 Ford Edge SEL has been experiencing a problem related to the driveline where during shifts, the car can buck or jerk and causes harsh shifts. In addition, during a long car ride with children in the car while going steady state down the road, the engine started to rev and the car began to slow down as if the transmission was slipping. The car lost significant power and was forced to pull the car over and stop. I shut the car off and waited about a minute. We then turned the car back on and it seem to work. The dealer diagnoses was the need for a new torque convertor for a repair cost of $4000. This should not be a normal replacement on a car with under 70,000 miles. Looking at Ford Forums, this is EXTREMELY common. This needs to be a recall. This is dangerous and can cause an accident. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 65 MPH with cruise control activated and his two kids in the vehicle, the cruise control inadvertently deactivated and the transmission seemed to have fallen out of gear, and the vehicle started bucking and jerking and then lost motive power and started to decelerate. The contact pulled over off the highway and restarted the vehicle. The contact stated that the failure was an ongoing failure with the transmission. Additionally, the contact stated that the transmission was shifting roughly while changing gears. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the torque converter needed to be replaced. The vehicle was also taken to an independent mechanic and the contact was informed that the transmission needed to be replaced. The contact was advised that a temporary fix would be to flush and refill the transmission fluid. The vehicle was not repaired. The contact referenced TSB 21-2081 as probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

Mileage: 60,000

The transmission shifts very harshly from stop and go. It shakes, slips, and shutters while driving. From around 55-60 mph the car shakes and the rpm jumps around like it’s trying shift gears, occasionally the car will jump as if you’re driving on the white bumpy line. When you let off the accelerator the car shakes. When slowing down to stop, the car downshifts very harshly and makes it feel as if you’re slamming on the brakes. I’m not sure what kind of risk this could cause for me or others. Multiple dealers have said that it must be the transmission needing to be replaced. It has not been inspected by a dealer, that’s just what they’ve told me. The only warning light that has appeared a few times is a “drive not available” warning light when shifting into drive, it immediately shifts the car into park when the warning appears. The car started being jumpy and jerky shortly after being purchased in 2022 with 50,000 miles. Reverse also seems to engage harshly causing the car to make a loud pop noise and a slight jolt occurs. The vehicle now has around 78,000 miles.

See attached document for complaint.

See attached document for complaint.

The contact owns a 2019 Ford Edge. The contact stated that while driving at low speeds, the vehicle hesitated to respond while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be repaired. The manufacturer was notified of the failure and agreed to partially cover the repair. The vehicle had remained in the possession of the dealer for an extended period. The vehicle was not repaired. The failure mileage was approximately 40,000.

Mileage: 40,000

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle downshifted with the transmission speed sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic was provided the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.

Mileage: 114,000

My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.

Mileage: 117,329

The contact owns a 2019 Ford Edge. The contact stated that after shifting the gear selector to reverse, the vehicle abruptly lurched backwards. Later, while driving at highway speeds, the vehicle lurched forward while changing gear and while decelerating. Additionally, while depressing the brake pedal to stop, the vehicle lurched forward. The vehicle was taken to the local dealer who discovered metal shavings in the transmission fluid and transmission planetary gears were damaged. The contact was informed that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.

Mileage: 113,000

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally. The vehicle was taken to an independent mechanic where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was taken to a second independent mechanic for a second opinion, where it was diagnosed with torque converter failure. The vehicle was not repaired. In addition, the contact was advised by the independent mechanics not to drive the vehicle because it would be dangerous to do so. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was informed that she would be responsible for the diagnostic test fees. The failure mileage was approximately 42,000.

Mileage: 42,000

The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and the vehicle jerked while shifting into gears. No further information was provided. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000(Power Train); however the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 78,000.

Mileage: 78,000

Started experiencing transmission problems including harsh shifting, shuttering, lurching, hesitating, or slowing down when shifting gears at about 80,000 miles. Put myself and child in danger on the freeway. Took the vehicle into the ford dealership repair shop and they are reporting that I need a new transmission. I bought an extended warranty and their rep will be coming out to inspect this week. No warning lights came on.

I literally financed a 2019 Ford Edge with 88k miles on [XXX] from SUTTON FORD in Matteson IL. I didn’t even have the car 5 hours and the transmission started having serious shifting issues and almost caused me to get in a crack with my son in the car. Took it back to SUTTON FORD and they are telling me the transmission is bad and needs to be replaced. I think this is a problem considering how long I’ve had them vehicle and it is a safety concern that needs to be addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle has bad shifting and LURCHES AT STOPS Transmission. Torque converter, oil cooler all need replaced Problem has been confirmed by both a independent service center and dealership Inspected by dealership Took for inspection because of issue. Ford has informed me there is not a recall on this vehicle and warranty expired in Mar 24, Vehicle has 43, 715 miles and I am being told I have to foot the $7,876.36 repair bill. There is a Ford Technical Service Bulletin - 21-2081 but they say this does not apply to this vehicle.

The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.

My 2019 Ford Edge SEL is having transmission issues that ford knows about, as many customers have the same issue starting between 37K to 60K miles. The transmission is jerky between 1st to 2nd, 2nd to 3rd, and 3rd to 4th gear. It starts from 15mph to 40 mph. No check engine light comes on. Sometimes it doesn't want to shift into the next gear briefly and I don't drive the vehicle hard at all. Vehicle has been taken to Ford for them to say that it needs a software update and possibly a torque converter to be replaced. i have 54K miles on the vehicle and I purchased it used in August of 2022 with 41K miles on it because of the inventory shortage.

Vehicle began shuddering and losing power while driving. Issues are related to automatic transmission gear shifts. Gears seem to be slipping or not shifting correctly. Tachometer is revving without acceleration at times. Check engine and ford app errors indicate powertrain issue. When slowing down, car randomly acted as if the brake had been pushed hard. If I had not been on a road without other vehicles, a crash would have been likely. Car has been taken to local dealer, who had not yet diagnosed, but has already indicated this is a common issue with 2019 edges and will likely be an expensive fix.

Vehicle began shuddering when accelerating from approx. 20 mph to 50 mph several months ago. It was not always consistent at first, but steadily began worsening. Firestone was unable to diagnose. We though maybe dirty fuel system, but fuel injector cleaner made no difference. Took it to Ford dealer and diagnosed as failing torque converter. Upon further research determined that Ford had issued recalls for other models and years but not ours for this part, but I found numerous reports in discussion forums online of this same part failing in our year and model. Part is currently backordered with no ETA and fortunately we have 1 month and approx. 2000 mi remaining of powertrain warranty so it will be covered. However, Ford cannot provide ETA on the part and I have concerns of manufacturing quality for the replacement part we are awaiting as well as concerns for other drivers with the same vehicle. I called Ford customer service and they advised to submit a report to NHTSA and the only way for me to formally submit a complaint directly to Ford is by snail mail to a PO Box. So, I'm submitting this report in hopes an investigation will be opened about this issue and pressure will be applied to Ford to boost inventory of this critical part and begin a recall process.

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact researched and was made aware of Technical Service Bulletin Number: 21-2389. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.

Mileage: 73,000

I purchased a 2019 Ford Edge (ecoboost) with 49,000 miles. At approximately 55,000 miles the transmission began shifting erratically, cause the vehicle to lurch and then arbitrarily stop. I had the transmission fluid drained and replaced and the transmission performance appeared to improve for approximately 6,000 miles. The erratic shifting, lurching and stopping returned. This behavior placed myself and my passengers at extreme risk as the arbitrary changes in speed (and stopping) would occur without notice, while driving in traffic. I brought the car to my mechanic (who is a recently retired Ford service manager). He was able to confirm the problem and directed me to a transmission mechanic with expertise in Ford transmissions. He inspected the transmission and confirmed several defective components in the transmission. He further indicated that after-market upgraded parts have been produced as a result of the prevalence of this issue. The mechanic indicated that the transmission must be rebuilt. No warning lamps were present until the vehicle went into a constant state of erratic shifting, lurching and stopping.

Not only 2017 ford edge have bad torque converter but the 2019 also has same issues

The transmission when slowing down when it down shifts it Jumps so hard fells like engine is going to jump out of hood after this happens it like it is stuck in a higher gear so trans slips then hits real hard have to stop super early to avoid car from rear ending car in front of you

Bought the vehicle used in July 2022 with around 80,000 miles. After 2 weeks of owning, vehicle started to shift weird and didn't seem to be driving normal. No warning or codes popped up but called dealership to see if they knew what was going on. Took it in and had them hook it up to their systems and still had no codes. Then after test driving, said that it was the torque converter. They replaced it and the vehicle seemed to drive fine until about 11 or 10 months later. The vehicle started to have similar issues but worse. Misfiring when driving in traffic, transmission seemed like it was skipping gears, was worried it was going to shut off and I was going to loose power steering when on the interstate one time. Called the dealership and was told they couldn't do anything unless I paid at this point. Took it to a small transmission shop and had them check it out. The flushed the whole transmission and said they fluid was terrible and their was metal scapes in the fluid as well. Told me it was best to get rid of it but I still owed too much money on it to do anything. Now a year later, I am back to the same issues. Transmission is causing problems, not shifting into gears properly, shifting very hard, jerking when shifting. Scared to drive it in traffic incase it breaks down or completely blows the transmission. I have found a Ford Forum with over 80 other individuals who are having the same issues and begging Ford to do something about this.

Transmission is "bucking and jerking" at low speeds and between 2nd and third gear.... its worse when travelling under 35mph

Failing torque converter and valve body at approx. 91,000 miles and just under 5 years old. When accelerating (at any speed), the vehicle chugs and struggles to speed up. No warning lights or check engine lights came on. Ford initially diagnosed the problem and wanted to replace JUST the torque converter and valve body. Upon bringing it to dedicated transmission shop it was confirmed the torque converter and valve body are failing. It is not yet confirmed if there is any other work needed as they are checking if Ford will even sell them parts to fix the issue. I was told this has become a known and common occurrence with this specific model of transmission, and there is not even a full remedy of the issue with repair, as they won't replace any other parts in the transmission when the torque converter and valve body are replaced - leading to repeat repairs of the same transmission.

Transmission is acting up. Erratic shifts. Car stumbles as accelerating. Seems to be a lot of complaints about this. Only fix is a new transmission for a considerable amount of money.

The car jerks forward. When gas is initially applied nothing happens then jerks. The car is dangerous when turning while traffic is traveling towards you. It doesn't engage immediately and I'm afraid of going right in front of car. No date specific. It happens at 0 to 40mph

The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the vehicle made an abnormal sound and shuddered. The check engine warning light was illuminated. Additionally, the contact stated while attempting to pull into a parking spot, the vehicle failed to respond while shifting into reverse(R) and into drive(D). The contact stated that after turning off and restarting the vehicle several times, the vehicle jolted while responding. The contact stated that the vehicle later failed to start. The vehicle was towed to the dealer, where the battery was replaced, and the vehicle restarted; however, the dealer informed the contact that the transmission failure persisted. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,412.

Mileage: 118,412

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle sputtered and almost stalled. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the torque converter, valve body, and pump had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 85,000.

Mileage: 85,000

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle sputtered and almost stalled. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the torque converter, valve body, and pump had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 85,000.

Mileage: 85,000

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle downshifted without a warning light illuminated. The contact was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 62,000.

Mileage: 62,000

The ford dealer states the problem is in the slip clutch converter. As I begin driving the vehicle it slips, perks, tac goes up and down, engages and is engages up and down constantly. It never throws a code on this and it is a danger for fear of it quitting in the middle of the hwy. The jerking, slipping, kicking out of and into gear constantly. With no code being thrown on it. It shows no recalls on our car but others it dies. Ford wants us to pay 3,400.00 dollars to fix it when it is a manufacturers problem. We don't have that kind of money. As I read the 296 complaints on the ford edge they are about the same problem and this issue needs to be addressed and paid for by ford. It affects the gas mileage also. It is available for jnspection.All maintenance has been done on vehicle when needed. It affects me, my passengers and other people around me because it can cause pile up and hurt lot of people. The problem has been reproduced at ford. No warning lamps, messages or other symptoms of the problem prior to the failure and it first started about 8 months ago. Was reported to Ford for the problem and nothing was done about it. It was brought into the Ford Dealership and they confirmed it was the clutch slip converter is what it was. Never heard of such. It is getting worse and worse With the slipping and perking and things. What do we do. Ford needs to stand behind their product as I have been a Ford man all my life and now this. I am thinking long and hard about going to chevy.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated when the vehicle was started, the transmission was bucking. The contact stated that the failure was present when the vehicle was purchased. The contact stated in 2020, an unknown recall repair was completed for the Power Train; however, the failure persisted. The vehicle was taken to the dealer; however, there were no fault codes displayed. The contact was informed that if there were no fault codes displayed, the vehicle could not be properly diagnosed. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000.

Mileage: 1,000

The contact owns a 2019 Ford Edge. The contact stated that while driving in a low gear, the vehicle was hesitating and driving rough. The vehicle was taken to the local mechanic who discovered that the transmission fluid was black and was burnt. The transmission fluid was flushed and refilled; however, the failure persisted. The transmission was later replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 86,091.

Mileage: 86,091

I have a 2019 Ford Edge with about 68,000 miles on it that is having transmission issues. The dealer has said it needs a new torque converter. However, they cannot guarantee it will be covered by the warranty. I am [XXX], and cannot afford this if I end up having to pay for it!! After researching 2019 Ford Edge issues online, I see that there are MANY with the same issue, and that having it repaired does not fix the problem - it will happen again! If the transmission fails while I am driving it will be a huge safety risk for me and drivers around me. It is not shifting correctly, and causing me to not be able to speed up when necessary which puts me and others at risk. There are no warning or engine lights on at this time. This is a known problem and Ford should fix it!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

Mileage: 113,000

The transmission failed - completely out of the blue, unexpectedly without warning.The vehicle has been maintained, oil changes on schedule, all recommended service work up to date. No issues whatsoever prior to this incident. While driving on interstate highway at 75 mph (posted speed limit = 75 mph) in traffic across three lanes, vehicle began shifting gears indiscriminately while engine was revving and simultaneously the vehicle was losing power. Driver changed lanes, put on flashers, pulled over to shoulder of highway. After pulling over, the warning light came on and message said, "shift sys fault," followed by a reference to see manual. We researched the messages using smart phones and looked in manual. We determined the vehicle needed service. After 15-20 min, we restarted the vehicle and drove 23-25 miles to auto shop. We parked the vehicle at the shop. Yes, the vehicle is available for inspection. The independent service technician / owner investigated for 10 days consulting specialist, ran computer software updates for purpose of diagnosis, and determined the transmission needs replaced. He recommended taking the vehicle to the dealership to confirm. We scheduled an appointment at the local dealership, paid diagnostic fee, and received confirmation recommending new transmission. There were NO warning lamps, NO messages, NO indication of problems prior to failure. They first appeared on this drive. Our safety and the safety of others was at risk due to the high speed (our rate of speed and the rate of other vehicles around us at the time). In addition, the immediate loss of power without warning, the engine revving, gear shifting, loss of control etc. We were fortunate we were able to pull over safely, and to proceed at low speed with blinkers.

See attached document for complaint

See attached document for complaint

2019 Ford Edge Titatnium is experiencing shudder/buck/jerk while driving up to 35 mph as described in Technical Service Bulletin 21-2081. Dealership said it sounds like the same issue but for some reason my VIN is not part of the recall so they will not check without paying. Dealership asked me to contact Ford directly but they could not assist.I believe this is a safety risk as the shudder/jerking is intensifying and I'm afraid it could stall when driving in traffic resulting in bodily injury.No warning lamps or messages or other symptoms prior to start of issue.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 25 MPH or slower, the vehicle was bucking, and the vehicle was jumping. There were no warning lights. The contact stated while driving approximately 20 MPH or faster, the failure ceased. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 30,000.

Mileage: 30,000

Car buck and jerks, unexpected low speed and sometimes hi speed, never know what is going to happen when you hit the gas or brake. Ford wants to replace transmission. Car has 55,500 miles, this should be a known defect. Ford refuses to fix under any warranty, This is a very dangerous defect. I have seen many people complain with this same defect.

In May/2024- driving on Xway—“wrench” appeared as warning. I was in rural area & called Ford dealer 2 1/2 hrs away. They confirmed the Ford Pass warning was torque converter. I was told I could drive it home as long as I drive slower, ie: 60 mpg. Took it in to dealer, Trans tech confirmed torque converter @ fault. Replaced it, I drove the car off lot after 3 weeks in the shop. Still felt hesitancy. Took it back, Trans tech said it was the valve body. Replaced, but still hesitating. Tech said fluid may have “particles” in trans fluid. Flushed. Still not driving smoothly per service manager My 2019 Edge has been in Ford dealership since 5/6/24. It is now 7/29/24.

Unable to engage and maintain 1st gear on any grade. The design of the rotary shifter eliminated the 1st from the gear shifter leaving only paddle shifting and Sport mode. While in Sport mode with paddle shifters engaged, the car automatically shifts to 2nd gear at 4mph and around 900-1000 rpm (just above idle). When trying to downshift, the gear just flashes, making me unable to downshift to first gear. This forces the frequent engaging of brakes at steep grades, leading to brake overheating and potential brake failure. The design is a safety issue. First gear is an absolute necessity in certain situations and Ford has disabled my ability to use it.

The torque converter went out at 96,000 miles. The car recently received a transmission fluid change at 72,000 miles. The car began to shake and shift very hard. When the car was parked it would not longer shift or go into neutral.

The contact owns a 2019 Ford Edge. The contact stated while driving on several occasions at speeds below 30 MPH, the vehicle hesitated and lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

Mileage: 200

Torque converter malfunction confirmed through transmission shop. When problem initially presented it would intermittenly lag when pressing the accelerator. That turned into a constant jerk/shudder during driving with it being severely pronounced during any kind of acceleration in any gear. The problem only got worse and did so quickly. On several occasions I experienced enough lag that I was almost hit due to the delay in the car moving. I then had to leave ample time to turn in the event the car didn't engage again. The problem was confirmed through an independent transmission shop and is currently up for repair and a Ford dealership. The symptoms were present for 8 months without the car ever throwing a code. It never indicated needing any service.

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the vehicle shuddered and unexpectedly downshifted. There were no warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed that the torque converter and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was contacted regarding the warranty on the vehicle and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 43,453.

Mileage: 43,453

Transmission shifting is rough and jerky. Started at 65k miles, just out of warranty. Regular service has been performed every 30k miles. Numerous people have reported the same issue with no solution or fix from Ford.

My car Continuously jerks while driving. It's like stuttering, I am afraid it will not pick up speed one day while driving and making turns. This is a scary and safety issue as I do not want to be in a position of making a turn and getting hit. I know that I am not the only one complaining about this issue. Please look into all complaints and rectify this problem. Thank you. Sincerely [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mileage: 106,937

Transmission would often shutter and slip when first driving. Between 30-45 mph is when it was most noticeable, and later would do it at higher speeds. Caused very apparent hesitation when accelerating. Took it to the dealership, was told it was the torque converter. After digging around online it seems other owners are having issues at relatively low mileage, and often times more than once, or are told to completely replace the transmission.

Since I bought this vehicle in 2021 (used) it has been making a thud/clunk sound when turning the electronic transmission shifter from either reverse or parking to drive. I am afraid this electronic component is not working as it should and could potentially slip into other gears due to wear and tear. I have already flushed the transmission fluid thinking it could fix the issue but the dealership never reported it to be an issue. It obviously is but none of the Ford service departments from both Florida and Virginia have identified any issues. There are multiple Ford Edge owners that have been reporting this issue but it seems that Ford is trying to hide this as nothing has been done to fix it, nor a recall has been issued for my vehicle.

Car shuts down after fueling, shudders while driving. Read forum https://www.fordforums.com/threads/2019-ford-edge-sel-trans-issues.315266/ Ford needs to own up to issues since ppl are being jeopardized while driving. I am retired, help my elderly parents and young grand children. I can't afford these "fixes" or new vehcile. Need help. 1st time I realized the problem I was pulling out of gas station and stalled in traffic

2019 ford edge sel, while accelerating the vehicle jerks, causing vehicle to slowly accelerate. According to multiple ford dealerships, multiple transmission shops, and ford motor company themselves, there was a manufacturing problem with the welds on the torque converter, which caused the torque converter to come apart and emit metal shavings into the fluid which ended up in the transmission causing it to jerk and hesitate. This I was told was only a problem with the 2019-2021 ford edge sel.

My 2019 Ford Edge is at 90,000 miles. The RPMs between 2-3 have been stuttering any time I try to accelerate up to 40 mph and the car has been jumping as if trying to reach the next RPM. I took it to a Ford Dealership and they stated that it was an internal failure in my transmission (cause unknown) and that the transmission would need to be replaced for $10K.

the transmission is faulty. Shudders at low speed. $4500 to fix at the dealer. Less than 100k miles on it. We have never had a car with transmission problems and looking at message boards we are not alone. The service advisor at the dealership also told us they have a lot of transmission repairs in line to do. Seems like this vehicle should have been recalled.

Car only has 45,000 miles on it. It is stuttering/ hesitating. No codes and no lights on indicating a problem. Ford dealership said I need a new torque converter for 3000 dollars. I have only had car for two years and only put 6000 miles on it in that time. This part should not be broken already. Car is just over 5 years old meaning no warranty.

My vehicle is at 72,000 miles and has issues with bucking, shuttering, and jerking at lower speeds. Was told I would need a new torque converter or possibly new transmission. I have no warning lights. The jerking has become more persistent in the last 3 months.

The vehicle would not accelerate and caused my to bump into a wall. The vehicle is spluttering and the interior filled with chemical smoke caused by a coolant leak and it burning by the motor. the 1.5L vehicles are under an extended warrenty because of the EGR cooler malfunctioning. There was zero coolant in the car. The car illuminated malfunction indicator said powertrain malfunction. My car has 62000 miles on it and is no longer covered by warrenty

My car at 90,000 miles started jerking while driving and has stalled. The dealership said I need a new torque converter or transmission. This can fail while driving, stalling out on the road. The dealership inspected the car. No lights or warnings at all.

I, as well as MANY other ford edge owners are having to spend thousands to replace the torque converter that is KNOWN for giving up at any point after 85k miles. For the last 6 months my car has suddered hard when accelerating usually between 30 and 50 mph. No lights come on. No codes have been able to be pulled. After 6 months, I leave my house for work and my engine light immediately comes on stating the car is having powertrain issues leaning towards the torque converter. The shuddering has been an ongoing issue and no one has been able to diagnose it until now. Now I will have to pay thousands just to get this fixed.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and started jerking violently. The vehicle was pulled into a parking space and inspected. The vehicle was restarted but the transmission failed to shift as needed for the vehicle to accelerate as intended. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.

Mileage: 92,000

The transmission is shuttering and jerking at lower speeds when shifting. Feels unsafe when jerks into gear. It happens everyday it is driven. Took to dealer to reprogram pcm as stated in service bulletin but is as bad if not worse new. No warning lamps.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle briefly shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2081. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 59,000.

Mileage: 59,000

Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.

The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 30 MPH, the vehicle hesitated to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted, and the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 74,000.

Mileage: 74,000

The contact owns a 2019 Ford Edge. The contact stated that when accelerating from idle at a stop light, the transmission began to buck and surge forward as there was a hesitation to accelerate. The failure occurs mostly between 1st and 2nd gear. Once the vehicle reaches speeds of 30 MPH or more while in 3rd gear the failure no longer occurs. There were no warning lights. The failure had become more persistent. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure however they had not received a returned call as of yet. The failure mileage was 79,000.

Mileage: 39,000

Transmission jerks and acts as if it doesn't want to shift into place at speeds between 20-40 MPH. As per Fords protocol had the PCM reprogrammed, but that has not helped. I am being told it is the torque converter, possibly the transmission itself. Apparently this is a common and costly issue with this transmission.

transmission jerks at 15 mph to 45 mph

I have a 2019 Ford Edge Se with just over 64,000 miles on it. For the past few months the car has not been driving smoothly. When the issue first started I took the car to the dealership where it was purchased brand new. They had a 2 month waiting list for the car to be looked at. Now the car is out of warranty by less then 300 miles. The dealership has had my car for over a week to look at it. After many calls and text with the service department they will begin work this week. The issue with the Car is it jerks when switching gears most of the time. Mostly noticed between 2nd & 3rd AND 3rd & 4th gears. The car isn't throwing any code and no warning lights are on and up to date on oil changes and has brand new tires. The car is very well maintained and the Ford app says it's in excellent condition. Even though it's not. Ford diagnosed I need a new torque converter. 4,714.38 later. I was reading on line this is a common problem with this make, model, and mileage and Ford hasn't done anything about the. The service department acted surprised. I have only driven ford's I have a [XXX] husband and a young child who also ride in this car everyday. Something needs to be done. This is the website with the same issues [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission failure- misdiagnosed 5x, twice diagnosed as failed torque converter. Causes safety issues on the road when driving speeds 20-40mph. The problem has been reproduced and confirmed by Ford dealership. Ford Motor Co is aware of the issues which resulted in the need for an entire transmission replacement. No warning lights appeared, the drive style changed drastically with severe shuddering from 20-30mph and then increasing from 20-40mph as time went on. Ford replaced the torque converter once, and the issue came back within 13 months of a brand new torque converter.

Vehicle is a 2019 Ford Edge SEL Ecoboost. Service Engine light illuminated. Trouble code (DTC) reported is P0741 indicating the Torque Converter is stuck. Online research indicated this is a commonly reported problem described in Ford SSM 49345. This was confirmed by a local transmission specialist (AAMCO). My vehicle is low miles (42k) but 4 months out of the 5 year powertrain warranty. The problem has not yet been repaired. [XXX] Left unrepaired, the issue can cause a full transmission failure. If driving at high speeds when such a failure is detected the car can go into "limp mode" (a sudden slow down of max speed) which could be dangerous to the driver and other motorists during highway driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving on several occasions, while the transmission was shifting gear the vehicle was jerking. Additionally, the contact stated that while driving on several occasions the vehicle was jerking and the transmission was shifting hard. The transmission warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

Mileage: 115,000

2019 ford edge sel ecoboost 2.0L. Studders when accelerating. Only 90k miles on it and needs a new transmission and torc converter. There are thousands of edges with this problem make for fix it.

My vehicle lurches forward at takeoff, up shifts and downshifts hard around 40mph, and occasionally slips when shifting at higher speed. Hundreds of others are experiencing the same issue, and not having it repaired due to cost. Vehicle is at 89k miles, and does is unwilling to work with consumers.

The options above were not exact for my vehicle issue. But here is the letter i am mailing to FORD. [XXX]. [XXX], Queen Creek, AZ 85142May 20, 2024 RE: 2019 FORD EDGE VIN 2FMPK3K90K[XXX] with 60K miles in 12/2023 Ford Motor Company Customer Relationship CenterTo P.O. Box 6248 Dearborn, MI 48126 We've purchased several used Fords growing up and loved them and found them to be reliable like your Commercials and Mission Statements claims: Ford Motor Company's mission statement is "to help build a better world where people can move freely and pursue their dreams". The company's core values are "put people first", "do the right thing", "create tomorrow", "play to win", "be curious", "built Ford tough", and "one Ford". So we decided to purchase our very first BRAND NEW Ford Edge vehicle on [XXX] at Ford Auto Nation, not knowing we were sold a lemon. We do all necessary maintenance to all vehicles to avoid costly expenses. We started noticing some shuddering and took the vehicle to FORD but they wanted $200 for diagnosis and would not apply to repairs. Upon taking the vehicle to 2 local Auto Repair Shops on 12/2023 to 01/2024 they used the computerized diagnostic tool/On-Board Diagnostics (OBD) system and could not collect any data from sensors and stating Zero Trouble Codes (DTCs) were generated. 1 mechanic recommended we change spark plugs and do other maintenance for $350 that would be used for later repairs Unfortunately issue remains. They wanted to hold on to the car for another week to do further inspections. Instead, I chose to take to FORD. [XXX] FORD charges $200 for Diagnose (Receipt Attached) and does not apply to the repairs. After the 1st week without any status update via several texts and calls, and not getting any updates. I was finally advised that the Transmission was shot and expected to pay $7K. My heart fell. How can a 5 year old vehicle with 60K miles h INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

Between speeds of 20 miles per hour and 40 miles per hour , the car shudders and shakes. The Ford dealership has admitted that there is an issue with the transmission such that it will need to be replaced, and they have seen this same problem in multiple vehicles of same make, model and year. Although there has apparently been an internal Technical Service Bulletin related to this issue; the vehicle has not been recalled for this issue even though the recommended software fix from the bulletin does not work.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 10 - 40 MPH, the vehicle was shuddering and there was a grinding sound while turning to the left or the right. The contact was informed by his wife that the Auto START/STOP was not functioning properly, and while the vehicle was stopped, the vehicle remained running. The dealer was not contacted. The contact discovered Technical Service Bulletin: 21-2389; however, the vehicle was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 51,000.

Mileage: 51,000

my 2019 Ford Edge EcoBoost has 51,000 miles and when shifting gears the car starts to jerk. The dealership did a reprogram on this issue and now it is even worse. I am not sure what is going on with these vehicles but this seems to be a known problem where they are replacing transmissions and torque converters and it does not fix the problem.

shudder/buck/jerk while driving up to 35 mph i do see there is a service bulletin online regrading the matter https://static.nhtsa.gov/odi/tsbs/2021/MC-10189788-0001.pdf

My Edge has 90k miles. Slightly stutters and bucks while driving slow. Ford service did a transmission update but it did not fix the problem. They said I need a new torque converter. I was just reading other owners saying they also need new converters.

Vehicle started shuddering at acceleration between 15-40 mph. Ford dealer diagnosed the torque converter needs replaced. No warning lights. Struggling to accelerate is dangerous on the road with traffic.

Torque converter slip requiring a new transmission confirmed by an independent service center and third party warranty company. There were no warning lights. It's a 2019 Ford Edge with 45,000 miles. This is a KNOWN issue with these year/make/models and Ford should be required to do something about it.

Around 60-65k miles started jerking between 20-40 mph. Dealer says it needs new transmission and rear differential. On [XXX] seeing many other people with same car same year similar mileage same issues. Recall from several years ago food not appear to solve the problem. Being quoted over $12k to repair by Miracle Ford of Gallatin, TN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Loss of power on take off, Shudder and hesitation randomly at times hesitated enough to be a concern when taking off.

The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds under 45 MPH, the vehicle hesitated and jerked intermittently. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.

Mileage: 79,000

The car will shuttle between 1700-2500 RPMs while in low gears. In reviewing online (NHTSA) it should be a software update. I went to get the update for $400. After the update was applied the service center stated the software update did nothing. From the service center: The issue is internal. With the updates it did not chance the outcome, the transmission would need to be replaced to fix the concern. The quoted me the replacement transmission and cooler at just shy of $10k. This car is barely worth that in good working condition. The car drives, it just shutters, I would not drive it more than 10 miles. There are no warning lights. The ECG was recently replaced $1500 and the Ford facility did nothing to fix the transmission. I have called three facilities in my area, and ALL OF THEM say there is a 3-4 week timeline just to assess the problem. I had to take it to a transmission specialist to assess. Ford is avoiding this problem. How many 2019 Ford Edge owners need to report this issue so that something can be done?

The contact owns a 2019 Ford Edge The contact stated while driving approximately 30 MPH, there was an abnormal shuddering coming from the transmission. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was currently being diagnosed. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure and was referred to NHSTA Hotline for further assistance. The failure mileage was approximately 85,000.

Mileage: 85,000

Powertrain Malfunction/Reduced Power Several Repairs and full module replacement it is still not repaired. FORD keeps trying and charging me for new things but is unable to find a permanent solution.

UNKNOWN My SUV started to shudder. I brought it to a mechanic, and he started that while preforming a transmission flush, a bunch of black gunk came out. He advised us that the transmission needed to be replaced or rebuilt. Ford needs to issue a recall on all 2019 Ford Edge’s. I’m worried it will blow up or cause an accident while I’m driving it.

Transmission Components Failing. Ford said Torque Converter and Valve Body Failing Car shuddering when accelerating and gear change Been reported by dealer No warning lights or signals given

In June of 2023 the car was sputtering in 2-3 gear. It went in to replace the torque converter. This was replaced and 10 months later the transmission goes out. I believe that the transmission when out due to the torque converter going out. At the time of the torque converter was replaced the car was still under warranty. I believe Ford is responsible as regularly scheduled maintenance was performed per there maintenance schedule, and at their dealership.

There is transmission issues with shift i between upshifting especially at lower speeds. looking this up seems to be an inherent problem with Ford 8 spd transmissions

At approximately 61,000 miles, car would hesitate and sputter while driving. No warning lights appeared on dashboard to indicate any issues. I took the car Ford for inspection, and was told by Ford that I needed a new torque convertor. I had the dealership complete repairs at a considerable cost.

I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!

The cars transmission shudders when traveling between gears 2 through 4 and then it’s not as noticeable at highway speeds.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, requiring the torque converter to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

Mileage: 100,000

While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.

The contact owns a 2019 Ford Edge. The contact stated that the message "Service Four-wheel Drive" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to corroded wiring. An unknown repair was performed, and the message was no longer displayed. Additionally, the contact stated while driving 40-50 MPH, the transmission was skipping gears, and the vehicle was lurching forward. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.

Mileage: 78,000

The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle jerked twice and lost motive power. The accelerator pedal was depressed and went to the floorboard; however, the vehicle failed to accelerate. The transmission warning light was illuminated. The vehicle coasted to a parking lot was shut off, and restarted, but failed to move while the transmission was shifted into reverse (R) and drive (D). The vehicle was towed to Firestone, where it was diagnosed that the transmission was faulty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 118,625.

Mileage: 118,625

After 60k miles the vehicle shifts so hard it jerks when getting off the highway and also in town. The vehicle was purchased brand new. The vehicle was looked at by the dealership who was able to reproduce the issue. They advised that an update to the software was needed and the transmission would need replaced. Took for a 2nd opinion, at a transmission specialist, they were unable to reproduce the issue (after the software update) and advised that they did not feel comfortable replacing the transmission when they are unable to reproduce the issue. The issue mainly happens coming off highway to driving in city when going from 70mph to 30mph or going up hill from a stop. There are no warning lights that come on for this issue. This issue was observed by multiple family members. It appears as though this is not the first 2019 Ford Edge with the issue. There is a whole thread about this specific issue on [XXX] , where it was suggested to put in a complaint here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and provided the contact with an estimate for the repair. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.

Mileage: 80,000

My vehicle shudders, bucks, and jerk switching gears at slow speed.

The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk

The vehicle bucks and hesitates when shifting into and out of lower gears. Likely the torque converter. Merging into a busy highway and attempting to accelerate but not actually gaining speed leaves you as a sitting duck to be hit by another driver. Likewise, coming to a stop at a traffic light is jerky and sudden instead of gradual and smooth, opening the door to potentially being rear-ended

The contact called on behalf of his father-in-law who owns a 2019 Ford Edge. The contact stated that while the vehicle was being driven at an undisclosed speed, the vehicle shuddered and jerked. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Numbers: 21-2081 and 21-2389. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.

Mileage: 69,000

The car began sputtering and shaking between 20-30 miles and 60-80 miles December 2023 around 65.000 miles. After taking it to a local repair shop and trying a fuel system flush, changing spark plugs and ignition coil, it was determined that the transmission failed. I took it to the dealership where I purchased the vehicle and was once again told that the transmission needed to replaced. I was also told that I should stop driving it because it could fail while driving. I bought the car brand new, took it to the dealer for all the recommended maintenance, and the transmission needs to be replaced on a four year old car with only 66,000 miles on it. The only warning was the sputtering whild driving. I called Ford and was told there was nothing they could do about it. I was told that when I fixed it to hold on to my receipt in the event Ford issues a recall.

The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the maintenance warning light illuminated, and the vehicle was shaking. The contact drove the vehicle to his intended destination. The contact parked the vehicle and turned the vehicle off. The contact restarted the vehicle and noticed that the wrench warning light was off. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact continued to drive, and the wrench warning light illuminated. The vehicle was taken to the dealer for a scheduled service appointment. The contact stated that after the service appointment was completed, the contact started the vehicle, and the maintenance warning light was off. The contact stated that two days later, while driving, the check engine warning light illuminated. The contact called the dealer and informed the dealer of the failure. However, the contact was advised that the check engine warning light was illuminated due to a possible failed powertrain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,500.

Mileage: 78,500

My transmission went out and the dealership charges 8,800 to repair. I don't have that kind of money. My car has less than 100,000 and i can't believe my transmission went out. This is un heard of. I just want to see what can be done about this

The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving over 35 MPH, the vehicle started to shake non-stop. The contact believed that the failure was associated with NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.

Mileage: 63,000

When decelerating on an interstate offramp we felt/heard a hard down shift. When we accelerated form a dead stop there was a scraping sound. Reaching a parking lot we attempted to shift to park at which time we received a short message, the shift knob vibrated and the vehicle would not shift to park. After a second attempt the vehicle did shift and I was able to turn it off. After calling the Dealer we attempted to return home (<5 miles), the transmission would not shift into park. After turning the vehicle off and back on it would and we were able to drive home with the scraping sound noted in low gear. Vehicle was towed to dealer where it was determined the transmission (8F35) had free metal in it (no source determination) indicating a catastrophic failure and replacement was required. I am concerned that if such a failure occurred at high-speed loss of control could result in a serious accident with property damage and physical injury from a collision. The vehicle had under 100,000 so the transmission should not have failed in this time period. Cost of repair was $8,584. It is my understanding this is a new model (8F35) transmission and research identifies other incidences of the transmission failing between 60,000 and 100,000 miles. When asked, Ford refuses to admit there is any design flaw in the transmission or offer corrective action.

The contact owns a 2019 Ford Edge. The contact stated while reversing and depressing the accelerator pedal, the vehicle was sluggish and there was a delay while responding. A message indicating a gear failure was displayed. Additionally, the contact stated that the vehicle failed to respond while shifting into drive(D). The vehicle was pushed into the driveway. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was test driven. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.

Mileage: 117,000

I started experiencing problems with my 2019 ford edge jerking when changing gears and over a few weeks it got worse. The jerking starts no matter what gear and no matter the speed, once you begin to accelerate or slow down and pick up speed the car has a horrible series of jerks! I took the car to a body shop and they told me it was the transmission so I scheduled an appointment with a transmission specialist well they told me it wasn’t the transmission because no codes come up in the computer. Well I was still experiencing problems with my car driving so I went to the ford dealership and they had me to come back over two days because they were unsure of the problem since the computer didn’t give a code. Finally the service manager tells me it’s the torque converter and will cost $3225 but Ford does not have any torque converters available and they are in a nationwide background free with no eta on when they will manufacture anymore! Not even Autozone or auto part stores have this torque converter! So I have to either replace my whole transmission or buy a new car! My car is not old and still have a significant amount on my car loan so it makes trading it in super hard! This is unacceptable! So I’m supposed to ride around with my car not only not switching gears correctly but the more I drive it the more I risk the transmission locking up on me in the middle of the highway and Ford has no fix for a problem that they created! This is absolutely unacceptable!!!! There should be a recall on this part as there are several forums online of people with 2019 ford edge with the EXACT same problem and in the same bind of not being able to find the piece to fix their cars!! Please help!

The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate at speeds under 30 MPH, the vehicle would shudder, shake, and vibrate. The vehicle was taken to the local dealer who diagnosed that the transmission torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 88,000.

Mileage: 88,000

Vehicle began shuddering and jerking under acceleration around 95k miles. In some cases the vehicle will stall out when accelerating which makes left turns and merging dangerous. Vehicle was diagnosed as having a failing torque converter. Cost to replace was quoted over $3,000. The 2017-18 models were recalled for this issue but not the 2019 models despite having the same engine and transmission.

The contact's son owns a 2019 Ford Edge. The contact stated while his son was driving 15-20 MPH, the vehicle was jerking. There was no warning light illuminated. The contact stated that the vehicle responded as needed while exceeding 20 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, who inspected the vehicle. The mechanic informed the contact that there were metal shavings in the transmission fluid. The mechanic determined that the transmission needed to be replaced or rebuilt. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2019 Ford Edge. The contact stated that while her husband was driving at an undisclosed speed, the vehicle jerked erratically. Additionally, the contact stated that the vehicle was not accelerating as intended. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 64,000.

Mileage: 64,000

The first, second and third gears are not fun

The torque converter failed at 62,050 miles. It is currently at the dealer and unable to be repaired to to the part being on national backorder. So it should be able to be inspected on demand as of the submission of this form until an unknown amount of time before the part is available. This failure put others on the road at risk as well as me and my family because of a sudden inability to accelerate. This caused other drivers to have to slam on their brakes to avoid hitting us because we weren't able to move out of the way in time. The Ford dealership has confirmed the torque converter is the failure. The vehicle has been inspected by a Ford technician but the torque converter unit has not been removed yet to my knowledge as we're awaiting a new part before being able to do so. There was no indication that a problem was going to occur or had occurred after the fact.

August 2023, my vehicle started making slight jerking motions when accelerating. I thought it shouldn’t be anything serious especially since the vehicle warning lights did not alarm. The Ford App health status for my vehicle report showed no issues. After a month of continuous weird jerking, I took the vehicle to a Ford dealership service department in walnut creek. In Sept 2023, the transmission was diagnosed to need replacement due to the torque converter. My vehicle mileage was 64,613 miles at the time of inspection by the dealership. This is way too soon for a transmission to need a repair without any warning. I believe the transmission is faulty especially since I have low wear and tear on this 2019 Ford Edge. It was purchased brand new and has not had any issue or system failure warning. The only reason I discovered this major problem is due to the odd jerking motions while driving.

Vehicle has had transmission reprogrammed by Ford. Whole vehicle jerks from 20-40mph. Torque converter seems to be slipping as transmission needle bounces all over the place. Vehicle has 70,000 miles.

Coolant has leaked into the engine and the exhaust system, presumably through head gasket or the TurboBoost assembly, as described in Ford TSB 22-2133 and TSB 22-2229 (June, 2022). Car, with less than 61,000 miles, is currently being examined by local Ford dealership. Vehicle experienced misfiring before an "engine overheated" warning while driving at freeway speed, which was followed by "coolant low" after the vehicle was pulled over. There were no prior other warnings or check engine lights. Coolant loss through exhaust system was extensive, as when vehicle front end was lifted for towing there was clear evidence of coolant stream leaking from the rear of the muffler under the car. The TSB references 2.0 engines with EcoBoost manufactured before April-May, 2019. This Ford Edge was manufactured 11/2018.

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop and depressing the accelerator pedal, the transmission was slipping, and the vehicle hesitated while responding. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline assistance. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2019 Ford Edge. The contact stated while driving 15 MPH, the vehicle started jerking and stalled. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact stated that the vehicle failed to respond while shifting into reverse(R) and into drive(D). There was no warning light illuminated. The contact was unable to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 91,000.

Mileage: 91,000

The contact owns a 2019 Ford Edge. The contact stated that the media center screen went blank. The contact stated that the buttons were missing on the screen upon starting or while driving the vehicle. The contact stated the driver's side seat belt failed to retract as needed. The contact had to manually feed the seat belt. While driving in low gear, the vehicle was jerking. The vehicle was slow to shift into the intended gear. When the brake pedal was depressed at a stop, the brake released without application. The fuel mileage was lower than expected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown sensor was replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer informed the contact that the repair was not covered under the warranty. The contact stated that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train). The failure mileage was approximately 72,850.

Mileage: 72,850

Low coolant levels and white smoke that enters the vehicle from the tailpipe. No evidence of leaks

Transmission, it hard to get it in reverse. It jumps into drive noises when I put into drive. When put in part It still rolls sometimes. When I put it in reverse it rolls forward.

The contact owns a 2019 Ford Edge. The contact stated while driving 25 MPH, the vehicle shuddered and lurched significantly. Additionally, the tachometer rose to 2,000 RPMs and started fluctuating. There was no warning light illuminated. The contact stated that the vehicle operated as intended while accelerating to 40 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer to be diagnosed; however, the dealer had not diagnosed the vehicle. The vehicle was taken to an independent mechanic, where the TCM was rebooted; however, the failure persisted. The mechanic determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2103. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 30,000.

Mileage: 30,000

After 60,0000 miles the car started having engine problems, and Ford told us that it would need a new transmission and Engine. When asked about the warranty they said there is none (Purchased car new from Ford). In doing research we noticed that there where similar issues for previous year models of the Edge.

I purchased the vehicle in June 2023 and have barely put 2000 miles on it. I’m 8/21 I noticed white smoke coming out of both exhausts when I started the vehicle. I drove about 1 mile before power train default light came on and it began idling extremely rough. I tried to take it to the dealer the next day and it continued overheating and shutting down. It’s outside of the dealer standard warranty and the purchased extended warranty doesn’t even cover the EGR leak. So a car purchased 2 months ago is now costing us $1600 to repair

Vehicle had history of making clunking sound when moving from stopped position to moving. Intermittent issues with pausing/ hesitating acceleration. June 2023, progressed to bucking, shuddering, fluctuating RPM. No lights, codes Had serviced, tune up, etc. Dx'ed needing new transmission due to faulty torque converter. Vehicle parked until ordered transmission arrives ( has been on back order, was to be released 8/11/2023, waiting to be received).

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the "AWD Fault - Contact Service Department" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rear drive unit actuator motor, actuator bolts, fuel strap bolts, drive shaft bolts, rear wheel bearing bolts and rear axle nuts needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 12,500.

Mileage: 12,500

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was designed with the START/STOP feature; however, the feature was inoperable. Additionally, the contact stated while driving at various speeds, the vehicle sputtered. There was no warning light illuminated. The contact stated that the failure mainly occurred while changing gears below 50 MPH. The vehicle failed to shift into gear, and the RPMS revved up. The contact veered to the side of the road. The contact was able to continue driving however, the vehicle failed to exceed 20 MPH. The power train warning light was illuminated, and the message "Check Manual" was displayed. The contact stated that while driving from a complete stop, the vehicle would jerk and would hesitate to respond. Additionally, the contact stated that the vehicle would stop abruptly when coming to a complete stop. The vehicle was taken to several independent mechanics, where it was diagnosed that the failure was related to the transmission and to NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall. The failure mileage was approximately 81,500.

Mileage: 81,500

The contact owns a 2019 Ford Edge. The contact stated while accelerating from a complete stop, the vehicle shuddered and hesitated to respond. There was no warning light illuminated. The contact stated that the failure also occurred while driving at various speeds. The vehicle was taken to an independent mechanic, where the failure could not be duplicated. The dealer was notified of the failure and advised the contact that there would be a cost for a diagnostic test. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

Mileage: 80,000

I bought a brand new 2019 Ford Edge with 11 miles. I have serviced it regularly with no issues. On 11/8/2022, I was sitting at a stop light and had the automatic start/stop mode engaged when another car rear ended me at high impact while they were on a cell phone. It did extensive rear damage. Including needing new exhaust system. When driving my vehicle to the Ford collision center, I noticed a jerking motion when going from stop or slow mode to start. They diagnosed it as a torque converter and stated I needed a new transmission. When filing with insurance it wasn’t covered because Ford stated they couldn’t confirm it was accident related. 1st… it coincided with accident and written documents support the filed complaint when brought straight from accident. Documentation also supports regular services and no issues as late as three weeks prior to accident. I inquired to rear impact causing gears to shift or slip while in the auto start/ stop mode? No one could answer my question. My car was at 70,000 miles at the time of the accident. I feel that this is something to look into and consider. This impact did in fact cause some issue with the transmission slipping and has something to do with the Siri start stop mode. No brand new regularly serviced vehicle should need a new transmission at 70,000 miles.

The contact owns a 2019 Ford Edge. The contact stated that while driving at speeds under 46 MPH, the vehicle experienced a transmission shudder, causing the vehicle to shake and vibrate abnormally. The failure was more prevalent while driving uphill. The vehicle was taken to the local dealer who performed a transmission software update under the TSB: 21-2389; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 66,000.

Mileage: 66,000

While driving under 35 mph car shudders, goes up and down to 300 rpms. Car has 45,650 miles, it started around a year ago but not as noticeable but now has increasingly gotten worse. Car is scheduled to go in monday, june 12. After speaking with other owners of same model, they had same issue and claim ford does a reprogramming of the transmission but it doesn't seem to work that they returned to end up having transmission being replaced. I will follow up with documentation after my service.

I took my car in to have it serviced after I noticed it shuddering when accelerating. Mostly at a lower speed, 1st-3rd gear. I am now being told that I have to have the torque converter replaced which is going to cost me around $4700. This is from the Ford dealership by the way. My vehicle is right at 70k miles so something like this should not be broken already. After doing some research it appears that a lot of other 2019 Ford Edges are having the same issues due to bad transmission fluid at the time of production. I think that there should be a recall done so that people can get the transmission flushed and filled with new fluid, or get help paying for the converter to be replaced. And of course, my power train warranty ran out on it on 5/19/23.

Edge was running fine first trip of the day. Second trip, it lurched several times when placing it in drive. Drove to a gas station, filled tank, car barely got out of the parking lot and on to a busy street before transmission failed. Took it to a repair shop who states it needs a new transmission. 2019 Edge with under 90,000. Bought used 3 months ago.

My 2019 Ford Edge feels like the automatic transmission is slipping upon acceleration from a stop. This happens thru 1st/2nd gear. Sometimes there is a bumping noise underneath. The gas mileage has decreased significantly. I have to be careful when pulling out into traffic as the stalling could cause an accident. I did research online and found a recall (NHTSA Recall ID: 18V390000, 17V42700) which includes 2017-2018 Ford Edges. The recall is for failed torque converter connections. My edge was built 9/2018. I have called the dealership to take the Edge in for service and the serviceman ironically, over the phone, immediately diagnosed the problem as the torque converter. A transmission should last 150,000 to 200,000 miles. I feel my Edge should have fallen into the above mentioned recall.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 55 MPH, the vehicle started to lunge forward. The contact stated that the RPM’s was elevated; however, the vehicle failed to respond as needed. The contact stated that the wrench symbol was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutch packs had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.

Mileage: 91,000

What component or system failed or malfunctioned, and is it available for inspection upon request? FaultyTorque Converter, which should not be going out on a 2019 model with 70k miles. Yes. How was your safety or the safety of others put at risk? Torque Converter can go out at any given moment. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford Dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. No warnings or codes. Pictures uploaded are screenshots from other people having the same issue. These should last the life of the vehicle.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 50 MPH, the vehicle inadvertently downshifted. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission software to be updated. The vehicle was repaired but continued to experience failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,000.

Mileage: 83,000

The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH in the snow, the AWD malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the wire leading to the rear differential was fractured. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact the vehicle could not be covered under warranty. The failure mileage was approximately 58,000.

Mileage: 58,000

It won’t go to reverse occasionally after driving from 2 to 5 hours. When i switch to reverse, transmission won’t engage to reverse. Happened occasionally. I informed the service advisor during the service.

It won’t go to reverse occasionally after driving from 2 to 5 hours. When i switch to reverse, transmission won’t engage to reverse. Happened occasionally. I informed the service advisor during the service.

The contact owns a 2019 Ford Edge. The contact stated while driving at an unknown speed, the vehicle started to jerk and failed to accelerate as needed. The contact drove back to the residence; however, while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer and was diagnosed, and the mechanic determined that the transmission needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 20V550000 (Power Train) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 90,000.

Mileage: 90,000

When driving my vehicle at speeds between 23 and 32 the transmission chugs like it can't decide which gear to be in, so it is always shifting between gears. I've talked to the local dealer and they can't figure it out, telling me that there isn't anything wrong with it instead of checking with Ford or other dealers. This has been an on going problem since I leased it, in 2019, and then bought it Sept. 2022.

Was driving vehicle at 45 mph but once the vehicle slowed down to under 25 mph it would start sputtering. Drove about a half a mile and engine light came on stating Engine Coolant Over Temperature. I pulled immediately over into the emergency lane and turned car off. There was thick clouds of smoke rolling out of the exhaust pipes. Even under the hood was some smoke. Once vehicle stopped smoking so badly I opened the hood. I checked the oil and smoke could be seen coming from the oil stick. Looking at the coolant reservoir, it seemed to be empty. I had just had the fluids looked at a week prior to this! Called Ford Roadside Assistance and was told it would be upto 3 hours before a tow truck could arrive. I was on a heavy traffic highway in northern virginia with a child. I called a local tow truck driver who came in about an hour. I paid 300 to have it towed to my home town 74 miles away. Then was told by Criswell Ford they could not get to my vehicle for weeks since they had 1 mechanic. Had it towed again by Ford to Marlow Ford. They claim the EGR Cooler failed per technical service bulletin but states no engine damage. I cannot believe this didn't cause engine damage with extreme Temps. Where did the coolant go to? I have 42,500 miles on engine and still owe 12k. No vehicle should be doing this. They recalled the Edge from previous years with this issue. Why don't they uphold all years that this egr cooler is failing and not just do a service bulletin. I'm afraid the engine has damage to the intake and will show its ugly self once warranty is no longer at 5/60k. Any help would be appreciated.

The contact's husband owns a 2019 Ford Edge. The contact stated that while driving approximately 55-60 MPH, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle was shaking and jerking while driving. The vehicle was taken to the dealer; however, no error codes were retrieved. The dealer recommended that she replace the tires and the battery. The vehicle was then taken to Champion Chrysler Dodge Jeep Ram (4505 W 96th St, Indianapolis, IN 46268) where she was advised to take the vehicle to a Ford dealer. The vehicle was taken to Pearson Ford (10650 N Michigan Rd, Zionsville, IN 46077) where it was diagnosed with fuel injection line failure. The contact declined the fuel injection line repair and took the vehicle back to Champion Chrysler Dodge Jeep Ram where the technician test-drove the vehicle and determined that the transmission needed to be replaced. Champion Chrysler Dodge Jeep Ram advised her to contact the warranty company for assistance. The warranty company referred her to a transmission specialist who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.

Mileage: 70,000

Sunday September 4th my 2019 Ford Edge with 35,995 miles, started idling rough, and white smoke started coming out of the tailpipes. I completed my drive to my sisters house and left it to set and cool down for about 5 hours. When I left to head home it lurched forward while coming to a stop sign and went dead. I started it back up and a bunch of white smoke came out of the tailpipes and it smelled awful so I barely pulled it off to the side. My brother in law came and picked us up and he said the car was way too hot to have been sitting for that long. I had my son in the back seat and this all scared him to death. Through all of this not one dashboard light came on. No engine overhearing light, no check coolant light, no check engine light - NOTHING. I had it towed to the dealership the next day. Dealership says they replaced the EGR cooler and reprogrammed the PCM. Hopefully I have no further issues.

Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.

While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.

When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.

Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.

Found 2 pea sized, spots of something on garage floor over 2 months period of time. Car had seemed to OK with exception of occasional delay in shifting gears. Returning from long drive home, car started jerking and studdering upon acceleration as merging onto highway. This happened several times throughout drive home. Could have been easily rear ended on busy highway, we were very nervous. The system light went on only during the intense jerking, when car was turned off, system light never turned back on when restarted. Vehicle Health report, did not detect any issues. Brought into dealership, they had 5 weeks total, was told needed new transmission and front brakes. They said “luck of the draw” was the cause of the transmission problem. $4800.00 Upon pickup of Edge, studdering noted in brakes. Returned car, another $500, they said rear brakes now needed. This was all after after a $1900 electrical fix. Total spent for this 2019 Edge has been $8000.00 plus for repair. Not right.

2019 ford Edge SEL, FWD, Transmission problem. while driving on the high way, kicking and clunking and slipping, harsh upshift and downshift as well as harsh engagement. All the sudden loss of a power, and vehicle comes to stop. it is very very dangerous on a busy crowded highway which can cause serious accidents and purhaps death. I have contacted ford, and they refused to fix it . Ford is aware of it and they said they can not do anything about it till there will be a recall. My vehicle has only 400 miles passed the 60000 miles, but they refuse to honor the warranty repair on a defect design transmission that are having lots of issues with. I guess they are waitting for something bad to happen before they do anything.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the gear shifter seized while shifting gear and the vehicle lost motive power. The vehicle was taken to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 68,000.

Mileage: 68,000

I HAVE HAD MY 2019 FORD EDGE AT THE DEALERSHIP TWICE WITH A COLLANT PROBLEM. THEY HAVE PUT MY EDGE ON THEIR ANALSIS MACHINE AND CHECKED FOR LEAKS WITH ANYTHING PERTAINING TO THE COOLANT. THEY HAVE NOT FOUND ANYTHING AS TO WHY IT IS LEAKING OR EVAPORATING. THE DEALERSHIP TOLD ME THERE WAS A COOLANT FORD USED IN SOME 2019S MODELS THAT WAS EVAPORATING QUICKLY AND WAS DISCONTINUED IN USE. IVE HAD TO HAVE THEM DRAIN THE OLD COOLANT OUT AND HAVE IT REPLACED BUT SINCE IT IS NOT COVERED UNDER WARRANTY IVE HAD TO PAY OUT OF POCKET FOR THE COST. IM ATTACHING 2 PHOTOS 1 TAKEN IN DEC AND 1 TAKEN IN JAN

Problem with Torque Converter, Transmission Ford has 60000 miles warranty on transmission Consumer has just 600 miles over but Ford refused to cover transmission. Consumer sent over bill repair. Ford Edge 2017 and 2018 has recalls for torque converter, but not 2019.

Mileage: 60,600

Transmission engagement concerns, harsh upshifting. The car bucks when going through the gears. Dealership cannot reproduce the problem. Delays in acceleration while pulling out onto busy roads are a safety concern. No one else has inspected the problem. There are no warning lights.

DUE TO CLOSE GEAR RATIO OF 2ND AND 3RD IN THE 8F57 TRANSMISSION, THERE IS UNWANTED HARSH/BUCKING SHIFT FROM 2ND TO 3RD EVERYTIME, EVEN AFTER THE LATEST TSB 20-2190 UPDATE. ALSO, AFTER 30 TO 40 MINS OF NORMAL DRIVING, THE 8F57 TRANSMISSION STARTS TO EXHIBIT SEVERE HESITATION TO DOWN SHIFT AND UP SHIFT ESPECIALLY WHEN GOING ON TO A GRADE/SLOPE.

Mileage: 500

EVERY TIME AFTER HARD ACCELERATION (ENGINE RPM > 4000), THE INTERIOR AIR VENTS AUTOMATICALLY OPEN FOR 5 TO 10 SECONDS (WHEN THE HVAC IS OFF) TO LET COOL AIR IN AND THEN AIR VENTS CLOSE OFF. AFTERWARDS, THERE IS REALLY A STRONG EXHAUST GAS SMELL FILL UP THE CABIN OF THE EDGE ST. REALLY UNBEARABLE.

Mileage: 1,200

ON SEVERAL OCCASIONS, MY VEHICLE WILL NOT ALLOW ME TO SWITCH GEARS, OR EVEN GET OUT OF PARK. MY VEHICLE HAS BEEN DRAGGED OUT OF MY GARAGE, HAS STOPPED IN THE MIDDLE OF A BUSY INTERSECTION, AND HAS BEEN TOWED A FEW TIMES DUE TO THIS ISSUE. IN ADDITION TO, THERE IS A RATTLING AT HIGHER SPEEDS, CARPET COMES UP, PIECES FALL APART FROM THE CAR. I HAVE REPORTED IT TO FORD AND WAS DISMISSED.

REAR DRIVE UNIT (RDU) PRODUCES A VERY LOUD AND ANNOYING METALLIC SCRAPING NOISE WHEN ANY DOOR IS OPENED. SSM 48007 - 2019 EDGE/NAUTILUS - CLICKING NOISE FROM RDU WHEN DOOR(S) OPENED, KEY ON, AND/OR ENGINE RUNNING ' BUILT ON 22-JAN-2019 AND THROUGH 03-MAR-2019 2019 EDGE AND NAUTILUS VEHICLES, EQUIPPED WITH AWD AND BUILT ON 22-JAN-2019 ANDTHROUGH 03-MAR- 2019, EXHIBIT A NOISE FROM THE REAR OF THE VEHICLE WHEN A DOOR IS OPENED OR AFTER KOEO/KOER. THE REAR DRIVE UNIT (RDU) IN THESE VEHICLES USES A BRUSHLESS DC MOTOR TO VARY THE AMOUNT OF TORQUE TO THE REAR AXLE, AND DURING FUNCTIONAL VERIFICATION, IT PRODUCES A NOTICEABLE NOISE THAT IS A NORMAL FUNCTION OF THE RDU. IF THE NOISE APPEARS ABNORMALLY LOUD, IT IS RECOMMENDED TO COMPARE THE NOISE FROM THE CUSTOMER'S VEHICLE WITH A 2019 AWD EDGE OR NAUTILUS BUILT BEFORE 22-JAN-2019 OR AFTER 03- MAR-2019, IN A SIMILAR ENVIRONMENT (I.E. BOTH OUTSIDE). IF THE NOISE IN THE CUSTOMER'S VEHICLE IS DETERMINED TO BE SIGNIFICANTLY LOUDER THAN A SIMILAR VEHICLE BUILT OUTSIDE THE BUILD DATES, DO NOT DISASSEMBLE THE RDU FOR FURTHER DIAGNOSIS, AN UPDATED RDU ASSEMBLY IS AVAILABLE.

Mileage: 125

LOST ALL POWER WHILE DRIVING ON HIGHWAY. I WAS ABLE TO COAST VEHICLE TO SHOULDER OF HIGHWAY AND THEN RESTART VEHICLE

Mileage: 6,500

TL* THE CONTACT OWNS A 2019 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING TOWED, WITH THE TRANSMISSION SHIFTED INTO NEUTRAL, AN ABNORMAL SQUEALING SOUND WAS HEARD COMING FROM THE VEHICLE. THE CONTACT DISCOVERED THAT 25 MILES INTO THE TOW, THE TRANSMISSION HAD INDEPENDENTLY SHIFTED INTO PARK. THE CONTACT STATED THAT THERE WAS NO ONE INSIDE OF THE VEHICLE WHILE THE VEHICLE WAS BEING TOWED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER OC WELSH FORD (4920 INDEPENDENCE BLVD HWY 278 HARDEEVILLE SC) HOWEVER, THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,132. THE VIN WAS INVALID.

Mileage: 1,132

TRANSMISSION ISSUES, SLIPS, SEEMS TO GET STUCK BETWEEN GEARS, CONSTANTLY SHIFTING, JERKY STARTS, JERKY STOPS, SHIFTING IS VERY OBVIOUS, ALWAYS UP AND DOWN ALWAY IN MOTION. STARTED NOTICING ON BACKROADS, BROUGHT IT INTO KRAUSE FORD IN WOODSTOCK GA. THEY HAD IT A FEW DAYS, SAID FORD THOUGHT IT WAS BAD GAS, NOT BAD GAS, THEY DID SOMETHING, PROBABLY CLEARED MEMORY. RAN AGAIN FOR A FEW DAYS THEN STARTED TO DEGRADE AND TO BACK TO THE SAME PROBLEMS. BROUGHT IT BACK IN SENT THEM ONE OF THE INCIDENTS ON THIS SITE. (8-15-2019) FIRST TIME I BROUGHT IT IN IN JUNE THEY ASKED ME TO WAIT UNTIL LATE JULY (30TH)

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY SHIFT INTO GEAR AND WOULD NOT IMMEDIATELY ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO TENVOORDE FORD (185 ROOSEVELT RD, ST CLOUD, MN), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 22346131L6R802. THE FAILURE MILEAGE WAS 6,000. *BF *JB

Mileage: 6,000