2019 FORD EDGE Unknown Or Other Problems

Have only had 2019 Ford Edge SEL for just about 3yrs..Around the middle of Nov, 2025 vehicle started sputting/jerking up to about 40mph then would drive fine at higher speeds...While driving over the weekend jan 3rd 2026 vehicle started smoking extremely bad, no check engine light to let me know anything was wrong, still no lights at this time... had to abruptly stop on the highway to merge over to get to the side safely thinking any minute vehicle could catch fire. Assuming it was a oil leak, had it towed to the mechanic shop where I was informed it was transmission fluid everywhere. After looking up systems I came across a forum where owners of this vehicle are calling for recall for the exact same problem. Mechanic stated take to Ford dealership bc these edges have had transmission issues and he didn't want to replace converter or any other part then months later need new transmission which he quoted at 9600. Not only my safety was put at risk but every person on the road that day, it was smoking so bad couldn't see clearly out winshield, people honking telling me vehicle was on fire underneath. After all the chaos, fluid everywhere, smoke, burnt smell, jerking, ect.. still NO alert on dash of any kind!

At approximately 10:30 a.m. on 12/28/2025, while traveling on the highway, the panoramic sunroof of my 2019 Ford Edge SEL spontaneously exploded without warning. The failure was accompanied by a sound similar to a gunshot. The weather was clear and sunny, with an ambient outdoor temperature of approximately 20°F. The vehicle had been pre-warmed, and the interior climate control was set to 73°F. There were no vehicles immediately in front of me, no overhead bridges, and no evidence of road debris or external impact. Upon the failure, the tempered glass shattered completely, the majority of the glass was forced into the passenger cabin, landing primarily in the backseat. This created an immediate safety hazard, distraction, and risk of injury from glass debris while maintaining vehicle control at high speeds. There is no "impact crater" or point of origin suggesting a rock chip as the front portion of the roof shattered completely; the glass appears to have failed due to internal tension or thermal stress. I am reporting this as a structural defect of the Vista Roof glass assembly.

The transmission has consistently been stuttering and slipping. It’s most notable at low speeds accelerating from 0 to 30, 40mph. Around 2-3k rpms it stutters every day. This have been going on since about 90,000 miles.

2019-2021 Ford Edge & Lincoln Nautilus equipped with the 8F35 transmission for defective failures. Ford issued TSB 21-2389, but it does not resolve the issue.

I am submitting this complaint regarding my 2019 Ford Edge, which now requires a full transmission replacement despite having fewer than 90,000 miles. A major transmission failure at this mileage is highly abnormal for a vehicle of this age and maintenance history. Prior to the failure, I experienced shuddering and irregular shifting, yet the vehicle’s warning lamps did not consistently illuminate to indicate that there was a problem. The lack of warning indicators prevented early detection and contributed to the severity of the issue. I received a repair estimate from Don Seelye Ford in Kalamazoo, MI, totaling $11,534.07 for the transmission replacement and related service. This cost is excessive and entirely unexpected for a vehicle with under 90,000 miles, and it places a significant financial burden on me as the owner. Given the premature nature of this failure, the safety concerns it created, and the extremely high repair cost, I am requesting a full review of this matter and consideration for assistance or coverage.

Sunroof spontaneously shattered.

Was told by mechanic that my engine has a coolant leak and has caused engine failure. The car has been jerking whenever I accelerate. The remote start does not function from my key fob and I have been unable to pair the Ford pass app with that. The USB ports for Android Auto also don't seem to work. If I drive over a small bump on the road, it disconnects my phone from Android Auto. I then have to unplug the cable then replug back into my phone or the USB port to hopefully get it to work again.

some vehicles may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events Transmission slipping in multiple gears when warm, torque-converter slippage, burnt fluid. Estimated repair cost Rear differential binding during slow-speed turns. Estimated repair cost

Rear backup camera image went fuzzy, then blank. Can no longer get a camera image when in reverse repeatedly.

Completed a transmission change, new battery, oil change, and spark plug change and the car is still jerking when changing gears and touch screen keeps turning off

My backup camera consistently blurs out with colored lines inconsistently. This has happened since I bought the vehicle over 3 years ago

-My 2019 Ford Edge Transmission went out it won’t shift at all and when it does it is shifting harsh the car has been not drivable for 2 month and I only got it in Jan 2025. Yes this vehicle can be inspected upon request. -There were no warnings at all it just started not shifting when I went to back up and after giving it gas it shifted hard had to drive it around the parking lot trying to figure out what was wrong until a warning light came on I could of taken it to work and it could of went out on me on the freeway and it could of caused and accident -I sent it up to Kirk’s auto in Livonia Mi and they quoted me $6,800 and that’s with out a warranty package on the new transmission -I also tried to get my transmission rebuilt so I sent it to Westland transmission in Westland Mi and was told there is no way to rebuild that type of transmission and it would be $7,200 to drop a new one in -no the vehicle was never inspected by the manufacturer, police, or insurance representatives - I am highly upset Ford I still have a note on the car because I just bought it and now I have to try to come up with $7,200 to fix the car with

Vehicle had a studdering problem, spark plugs replaced, dealership said the spark plugs were masking an “underlying issue with the transmission shudder and torque converter and transmission was at the end of its life”. The unknown of the state of the transmission is the safety concern to me and others. The vehicle has been inspected by Ed Morse Ford. There was no indication other than shudder on acceleration, until the dealership looked at it. The shudder recently started end of August 2025, and has gradually gotten worse until taking to dealership (October 13 2025)

2019 Ford edge 40000 miles and has shuttering and jerky shifting below 30mph. Dealer says torque converter is bad also auto start stop not working. Car is well taken care of and garaged. This seems to be common issues with this model and year vehicle should be a recall

Back up camera often gets stuck on and will show what is behind you while driving forward. Or the screen will be blue and not show anything in forward or reverse. It has happened approximately 35 times since purchasing it in March 2025.

I am a loyal Ford customer reporting a serious issue with my 2019 Ford Edge, which has about 53,000 miles and is equipped with the 8F35 transmission. The vehicle is experiencing shuddering, bucking, and jerking during acceleration, especially at speeds up to 35 mph. In addition, the auto Start/Stop accumulator switch no longer functions. These issues directly match the conditions described in Technical Service Bulletin 21-2081 and Safety Recall 20S49, yet my VIN is not included in the Safety recall because the part was not assembled at the Oakville plant. I strongly believe this exclusion is unfair and irrelevant—my vehicle has the same defective part and is experiencing the same failures. Ford now recommends replacing the torque converter because the lock-up clutch broke apart, which means metal debris already entered the transmission. This is not a minor issue, and I do not want a temporary or partial fix. I am requesting a full replacement of the transmission—not a refurbished unit—as this damage is systemic and not my fault. These problems have created unsafe driving conditions and have already cost me approximately $7,000 in repairs. I’ve paid $1,300 out of pocket, and while Ford has offered about $2,700 discount, I am still left with about $4,000 balance for a defect I did not cause.

My car started jerking when I drive and it would stall. I went to the dealership and at first they stated that it was probably nothing. They told me I can leave it with them but it would take 2 weeks to be assessed. I was responsible for my own rental car during this "assessment period". After the assessment they determined it was the transmission and it had to be totally rebuilt and it would take another 2 week. Despite fortunately being under power train warranty, the dealership would only cover part of the rental for another 2 weeks.

I was driving to work on a busy street, started accelerating and the car completely shut down on me. I had to come to a complete stop on the main road during morning rush hour. Was close enough to idle into a parking lot. All my dashboard lights started flashing with an "Engine Coolant Over Temperature" alert. No throttle response. Had to have the vehicle towed to the Ford dealership where they determine that the coolant was leaking into the engine. Replaced the EGR cooler ($2300). Drove off the lot and the vehicle was shuttering upon acceleration. A( A known issue with the Ford 2.0 ecoboost engines but yet there is no recall) after diagnosing, Ford came back and said I need to replace the torque convertor ($3100). This is a 2019 vehicle with 84,277 miles on it. These issues SHOULD NOT be happening. Ford has done nothing but issue TSB's on them.

HVAC dual climate control won’t blow hot on passenger side when heat is on

Rear camera stays after shifting out of reverse

Back up camera stays on after the vehicle is shifted into drive.

The car's back up camera fails (no picture, only snow) when below 40 degrees or above 90 degrees. This has been occurring for years. There is a recall for 2021 Ford Edges for back up camera failures - it should be extended to 2019 or earlier.

The car shudders and jerks/lunges forward around 35-40 mph and I am afraid that I’m going to rear end someone should it lunge forward!

For several months, my vehicle had been shaking while driving and when idle; felt as though the transmission was slipping. When reported to the dealership and after constantly having the vehicle serviced, no issue could be found. Recently the vehicle stalled while attempting to reverse. The vehicle had to be turned off and restarted before the gears could be switched properly. No indicator lights came on before or after the incident. The vehicle was taken to the dealership and diagnostics resulted in the following: "Torque converter shutter gears 4 & 5 slipping. Abnormal signals and solenoid. Metal debris found in fluid. Replacement of transmission suggested." The advisor stated that the vehicle is unsafe to drive until the transmission has been replaced.

vehicle shuddering at speeds between 25-40...vehicle has a little over 58k miles on it...found no recalls but numerous issues of same degree...Ford not wanting to take responsibility for bad product! Costing the owners thousands in repairs!

Transmission failed due to issue with planetary gear. According to the mechanics, this is not a part that can be accessed or maintained by the consumer. Yet the entire transmission is shot because of it. Cost to repair is $12,000. Ford is paying $5,000. Shouldn't they pay more since it's a defective part? I see reports of transmission issues across Ford Edge models.

My Ford Edge 2019 only has 68,000 miles and I felt it jerking at 30 mph. I checked with Ford, there is no recall. A transmission shop says the whole thing needs to be replaced because Ford uses cheaper parts on the transmission. Total cost will be $8,000. For a car with low miles. Online forums shows a lot of people have the same issues. Can they be forced to recall these?? Or help me pay for mine to be fixed?

The vehicle is only five years old with only approx. 47,000 miles on it and we had to have the transmission replaced in September 2024. It's primarily used for driving locally but every year we use it to take a vacation but normally don't put more than 400-500 miles on it during the trip. The Ford dealership we had the transmission replaced at stated it was a factory defect yet we never received any notice about any kind of recall and the dealership we bought it from never mentioned anything about it. Having to have the transmission replaced with so few miles seems pretty odd.

The EGR Cooler (K2GZ-9F464-A) on my 2019 Ford Edge Titanum EcoBoost 2L cracked acutely while driving my children to school. No warning lights came on at any point. Once the car was in park, I noticed large amounts of smoke pouring out of the exhaust pipes. I had my children in the car strapped into car seats. Should the car have caught fire my children's lives would have been in jeopardy. Our lives would have also been at risk for injury should my car have completely failed while driving. This part failure has been confirmed by a repair shop. July 09, 2020, there was a TSB by Ford issued for: 2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke from Tailpipe And/Or External Coolant Leak. However, this known failure with TSB information was not dispelled to me (the public) through Ford Pass App or by Ford Corporate or the Ford Dealer, where I purchased the car in 2020. A simple PCM software update would have prevented this issue for occurring. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The issue occurred on 10/02/2024.

The vehicle is a 2019 Ford Edge AWD. At 39,500 miles white smoke comes out of tailpipe, engine coolant quickly disappears, engine runs rough and check engine comes on. At this point the vehicle is undrivable and won’t respond to gas pedal inputs. Appears to be a known engine issue; however, dealer says it’s an exhaust gas recirculation pump and parts needing replacement, with approximate cost of $2000. This is a premature failure of an engine and may cause a safety concern if driving at highway speeds. Vehicle is out of 5 year warranty with 4/2019 build date.

I HAD TAKEN MY VEHICLE TO MITCHELL SELIG FORD DEALERSHIP FOR A PROBLEM WITH COOLANT BURNING WHITE SMOKE OUT OF MY EXHAUST PIPES. THEY DID A DIAGNOSTIC CHECK AND THEY FOUND THE EGR COOLER LEAKING INTO THE EXHAUST CAUSING ENGINE MISFIRE AND WHITE SMOKE. WHEN I DISCOVERED THE SMOKE I WAS ON THE HIGHWAY AND MY CAR HAD STALLED TWICE IN THE MIDDLE OF TRAFFIC THAT COULD'VE RESULTED IN A HORRIBLE ACCIDENT. LUCKILY NO ONE HIT ME AND I WAS ABLE TO RESTART MY CAR. I HAD TO REFILL MY COOLANT MULTIPLE TIMES TO AVOID MY ENGINE CATCHING ON FIRE.

I purchased vehicle 4/11/2023 with 41,000 miles. I started to experience concerns with acceleration periodically and clunking in the rear end prior to warranty ending, ford dealership inspector stated that they didn’t find anything. After 80, 000 miles it occurred more often, shuttering between 2-3rmps. Lack of ability to accelerate was a safety concern. A different Ford Dealership inspector reported torque converter clutch stuck open and circuit.Fluid drained indicating debris and heavy metallic and dark, prior to recommended ford manual service.

While driving on a 65 mph road the car quit accelerating and the speed dropped quickly. This unexpected change in speed experienced by a young driver almost caused her to be rear ended and others to have an accident swerving around her. The check engine light came on right as this happened. Dealership replaced EGR Cooler but it did not fix the problem. Vehicle is jerking and shuddering during acceleration.

My car has issues with bucking and other issues with the transmission slipping and clutch slipping in the torque converter

Mileage: 110,448

I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!

The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk

Infotainment system blacked out while driving and then began showing rear camera intermittently while driving. SB issued suggests this issue requires AIN software update. Dealer says SYNC module, TCU and rear camera need to be replaced. Seems to be discrepancy in whether or not this is a covered recall. Please advise.

Transmission, it hard to get it in reverse. It jumps into drive noises when I put into drive. When put in part It still rolls sometimes. When I put it in reverse it rolls forward.

The panoramic Sunroof/Moonroof exploded/imploded while driving at highway speed on interstate 75 in Kentucky. The sound created by the event was terrifying! I thought either a bomb had explode or a high powered bullet had struck the vehicle. A few glass shards got into the cabin, the sunscreen was closed at the time which prevented most of the broken glass from injuring anyone. The vehicle was inspected by a Ford company body shop and one insurance representative. There were no warning or symptoms prior the the failure.

The Moon roof spontaneously combusted with my two babies in the back seat. There were no cracks or chips and I wasn’t even driving 15 mph.

I was driving down the road when out of nowhere my sunroof started raining glass in the inside of my car!! There was no Crack or stone that hit it nothing!! There needs to be a recall on this had I known this was an issue I never would have bought a vehicle with a sunroof gad I known!! The Ford dealership said they hadn't heard about anything like this happening but where I was suppose to have it fixed they had another ford 2019 edge same thing happend! I now have to pay 500 dollars for something that's not my fault! I did research and there have been issues with the sunroof randomly exploding and shattering! Please do better ford! There so quick to put a recall on something that isn't safety related but an exploding sunroof isn't an issue?!? Not happy!!

This incident is related to the rear view camera and the sync/radio interface in my vehicle. The recent recall for ford explorers in relation to the rear cameras are also present in the ford edge. In addition to these issues, when I am driving my rear view camera will turn on while driving. This has occurred on the freeway and has impacted how my car reacts to collision assists, lane keeping/departure functions. I have taken my car to ford and they have neglected the issue and said there is nothing they can do. I have left voicemails to get my car looked at again and reported to ford but seeing the recall headlines today about ford suvs I wanted to report that this is also happening yo ford edges and has caused issues for me. I believe this to be a glitch in the sync software. This has been an ongoing issue but has most recently occurred to me yesterday. I have video of this behavior as well but included a photo - you can see the car is in drive and the rear view camera is active.

So bacially my friends have had a problem with there st ford edge 2019-2022 where if there is salt on the rear window it shatters it or if the rear defroster heats up to fast it will shatter the rear window on the ford edge st it could be unsafe if it shatter while driving most happened when in park and closed the doors.

The moon roof broke. As we were driving down the highway we heard a metallic ping. After we parked I was hit in the head by a piece of glass from the roof. When I looked the drivers front corner on the mood roof broke right then. As I looked each of the four corners were broken.

I was leaving for work and I got to the end of my road and realized I forgot my wallet at home. I turned around and came back to my house. I parked in my driveway where there is a wooden gate. I parked my car, turned it off. Got out of the car and it was rolling forward toward me and my gate. Luckily the gate stopped it from rolling and I jumped into it and put the emergency brake on first then I notice the knob was in P(Park). I was not injured but the front of my passenger bumper which hit my gate got scuffed up. They say at ford there is mp recall bit when I googled my scenerio it has happened to several other people and now ford has issued a recall.

The sunroof Glass exploded out of the car, If the sliding sun visor was not closed Glass would have been in eyes. 6

Our 2019 Ford Edge started to have repeating issue with the Sync touch screen. The screen would turn blue and nothing can be done to reset it in the car. One time a when the screen went blue, I pulled over and turned the car for at least 30 minutes. And it still had an issue when I restarted the car. I went as far as disconnecting the battery in order to get the Sync system to reset. Ford needs to come up with a system update to fix this reoccurring problem.

The vehicle caught fire. It started smoking from under the hood on the driver's side while I was driving slowly in traffic. I pulled over and the smoke continued and caught fire a few seconds later. The fire department was nearby and came quickly to put the fire out. -My safety was put at risk by the car catching fire spontaneously. -The problem has not been reproduced or confirmed by a service center -The vehicle has not yet been inspected by any authorities or agencies -There were no warning lights or indications that anything was wrong before it caught on fire

Transmission engagement concerns, harsh upshifting. The car bucks when going through the gears. Dealership cannot reproduce the problem. Delays in acceleration while pulling out onto busy roads are a safety concern. No one else has inspected the problem. There are no warning lights.

1. Engine In February 2021, while commuting from work, vehicle began to shudder at acceleration. White smoke began to emit from exhaust and smelled heavily of coolant. Vehicle died and was towed to dealership. Gaskets A, B, and D were totally replaced. MILEAGE: 55,000 In August 2021, the vehicle cut off while driving around 10 MPH. Received notice that the coolant temperature was too high. Vehicle was taken to dealership and could not replicate the issue. MILEAGE: 64,000 Engine producing a clicking sound that the dealership cannot pinpoint. 2. Transmission Vehicle shudders at acceleration. RPM jumps while accelerating. 60k Mile maintenance performed and Transmission flushed. Has not corrected this issue. Dealership recommended total replacement of transmission. MILEAGE: 65,000 3. Other: Entertainment system TC unit totally replaced in August 2021, as system malfunctioned and no longer connected to satellites for navigation.

VEHICLE WAS GOING APPROXIMATELY 45 MPH WHEN THE PANORAMIC SUNROOF EXPLODED DROPPING CHARDS OF GLASS OVER THE 3 OCCUPANTS BODY. A LOUD NOISE WAS HEARD PRIOR TO THE GLASS EXPLODING

Mileage: 35,150

EVERY TIME AFTER HARD ACCELERATION (ENGINE RPM > 4000), THE INTERIOR AIR VENTS AUTOMATICALLY OPEN FOR 5 TO 10 SECONDS (WHEN THE HVAC IS OFF) TO LET COOL AIR IN AND THEN AIR VENTS CLOSE OFF. AFTERWARDS, THERE IS REALLY A STRONG EXHAUST GAS SMELL FILL UP THE CABIN OF THE EDGE ST. REALLY UNBEARABLE.

Mileage: 1,200

WHEN DOING A HARD ACCELERATING, FOR EXAMPLE PASSING A VEHICLE OR SPEEDING UP TO ENTER A HIGHWAY, A ODOR LIKE SMELL LIKE EXHAST FUMES FILLS THE CABIN. THE ODOR CANNOT BE SEEN BUT IT DOES SMELL, SOMETIMES THE SMELLS GOES AWAY QUICKLY AND OTHER TIMES IT WILL LINGER FOR OVER 10 SECONDS AT WHICH POINT I HAVE TO OPEN THE WINDOWS. WHILE NORMAL DRIVING THIS DOES NOT HAPPEN. BOTH MY WIFE AND DAUGHTER SAY ITS BAD. I TOOK THE VEHICLE TO A FORD DEALERSHIP AND THEY DID NOTHING.

Mileage: 100

REAR VIEW CAMERA. THE SCREEN WENT TO BLUE WHEN I PUT ME CAR IN REVERSE. I BACKED OUT OF DRIVEWAY AND PUT CAR IN DRIVE SCREEN WENT BLACK, THEN BLUE. WHEN I CAME TO STOP SIGN THE CAMERA CAME ON SHOWING THE STREET BEHIND ME. STARTED DRIVING AND CAMERA STAYED ON WHILE DRIVING. SECOND STOP SCREEN WENT BLUE THEN BLACK. CAR IS STILL IN DRIVE, PROCEEDED ON MY WAY. CAMERA STARTED FLASHING BETWEEN BLUE, BLACK AND SHOWING ROAD BEHIND ME. THIS HAS HAPPENED 3 TIMES ONCE IN APRIL, THIS INCIDENT IN JUNE AND ONCE IN AUGUST. I DID RESET TO SEE IF THAT WORKED AND IT DID FOR A COUPLE OF WEEKS. WITH COVID-19 RESTRICTIONS. I AM NOT DOING A LOT OF TRAVELING I CAN'T DUPLICATE IT OR WHY IT HAPPENS, I THOUGHT MAYBE CAR HAD TO BE WARM THAT ISN'T IT. JUST WHEN IT WANTS TO DO IT. THIS ALSO PREVENTS ME FROM USING SCREEN FOR RADIO OR ANY OTHER CONTROLS ON THE SCREEN. I DID REPORT THIS INCIDENT TO THE DEALERSHIP WHERE I PURCHASED MY CAR, BUT NEVER HEARD BACK FROM THEM AT ALL

Mileage: 24,000

ON MONDAY MARCH 9, 2020 AS WE WERE TRAVELLING NORTH, AT APPROX. 65-MPH IN THE RIGHT HAND LANE OF US 41, ABOUT 2 MILES SOUTH OF OSHKOSH.WI, ABOUT TO EXIT THE EXPRESSWAY, IN THE RAIN WITH THE WIND BLOWING FROM WEST TO EAST, WE EXPERIENCED A SHOTGUN LEVEL EXPLOSION GOING OFF OVER OUR HEADS (FORTUNATELY, THE SUNSCREEN WAS CLOSED SO WE DID NOT GET BATHED WITH GLASS). WE HAD NEVER ONCE OPENED THE MOONROOF SINCE WE PURCHASED THE VEHICLE IN MAY OF '19. I LOOKED OUT THE PASSENGER'S SIDE MIRROR AND SAW WHAT LOOKED LIKE A SWARM OF BEES BLOWING OFF TO THE RIGHT (TURNED OUT TO BE THOUSANDS OF SMALL PIECES OF GLASS FROM THE EXPLODED MOONROOF). WE GOT THE CAR BACK HOME TO ANN ARBOR, MI WHERE IT WAS REPAIRED BY OUR FORD DEALER. FORD HAS REFUSED TO PAY FOR THE REPAIR (EVEN THOUGH THE VEHICLE IS 9 MONTHS OLD WITH 16,000 MILES ON THE ODOMETER AND STILL UNDER WARRANTY). FORD CLAIMS THAT SOMETHING MUST HAVE HIT THE ROOF TO DAMAGE IT. MY WIFE AND I WERE JUST COMPLETING AN 8 HOUR TRIP IN THE VEHICLE WHERE NOTHING HIT THE MOONROOF. THERE WAS NO DAMAGE TO EITHER THE WINDSHIELD OR TO THE SMALLER, REAR PANE OF THE MOONROOF.

Mileage: 16,000

WHILE DRIVING ON HIGHWAY ON DEC4TH HEARD A LOUD NOISE WHICH SOUND LIKE A EXPLOSION THEN GLASS CAME FALLING IN MY CAR ' TOOK BACK TO DEALER SHIP WITH 3,100 MILES ON THE CAR AND THEY SAID ITS NOT COVERED IN WARRANTY AND THAT IT WAS SOME HOW MY FAULT..AND THAT THEY SEEN SCRATCHES..MY QUESTION IS HOW IF ALL THE GLASS IS IN THE CAR AND IF SOMETHING HIT IT WHERE IS IT,WHY IS IT NOT IN THE CAR '..OH THIS IS MY THIRD AS LAST CAR FROM THIS DEALER SHIP BECAUSE ,AFTER CALLING MY INSURANCE COMPANY AND THE CALLED SHE SAID HE WAS RUDE. ..NOT ONE PERSON ASK WAS I OKAY THIS IS GLASS FALLING FROM A PANORAMIC SUNROOF THANK GOD I DIDN'T GET HURT GLASS DIDN'T FALL IN MY EYES OR EARS'..LAST THING FORD IS AWARE OF THIS PROBLEM .AFTER I TOLD THEM I WAS COMING TO GET THE CAR I ASK WAS THE GLASS STILL IN CAR AND OF COURSE IT WAS 'THE CUSTOMER SERVICE IS OUTSTANDING

Mileage: 3,183

I PURCHASED A BRAND NEW 2019 FORD EDGE WITH 10 MILES ON 11/23/2019 FROM STONE MOUNTAIN FORD (SMF) IN STONE MOUNTAIN GEORGIA. FOUR DAYS LATER, I WENT INTO MY GARAGE TO GET IN MY CAR. I NOTICED THE TOP LOOKED WET... WHICH I THOUGHT WAS STRANGE SINCE IT HAD BEEN PARKED INSIDE A LOCKED GARAGE ALL NIGHT. I STOOD ON MY TIPTOES AND NOTICED THE ROOF WAS STRANGELY CRACKED WITH PIECES RAISED UP TOWARDS THE CEILING OF THE GARAGE. THE SUNROOF HAD EXPLODED.

Mileage: 234

I BOUGHT A BRAND NEW 2019 FORD EDGE TITANIUM ON JULY 31, 2019, I HAVE ENJOYED THE CAR RIGHT UP TO THE MOMENT ON OCTOBER 13, 2019 AT APPROX. 3:30P.M. WHEN MY SUN/MOON ROOF EXPLODED AS I WAS DRIVING ON THE HIGHWAY AT 55MPH WITH MY ADULT DAUGHTER IN THE CAR. I TOO HAD THE SHADE CLOSED SO WE WEREN'T SHOWERED IN GLASS. I WAS SO SHOCKED AND IT TOOK A BIT FOR US TO REALIZE WHAT HAD HAPPENED JUST IN TIME TO SEE A LARGE PIECE OF THE GLASS FLY OFF THE TOP OF MY CAR INTO THE AIR BEHIND ME. THANK GOODNESS THERE WERE NO CARS DIRECTLY BEHIND ME. I AM MORE THAN DISAPPOINTED IN FORD AS THEY ARE NOT STEPPING UP ON THIS ISSUE, BUT RATHER STATED THAT "SOMETHING MUST HAVE HIT THE SUN/MOON ROOF AND WEAKENED THE GLASS SO IT IS NOT AN ISSUE THAT THEY ARE RESPONSIBLE FOR. I KNOW NOTHING HIT THE GLASS AND GIVEN THAT IT HAS LESS THEN 5000 MILES ON IT, IT FEELS VERY MUCH LIKE A MANUFACTURER DEFECT PROBLEM. AFTER SEEING MULTIPLE COMPLAINTS I AM EVEN MORE CONVINCED THAT FORD SHOULD BE TAKING RESPONSIBILITY FOR THIS. THIS WAS THE SECOND CAR I BOUGHT FROM FORD, THE FIRST WAS A 2014 ESCAPE TITANIUM (NO SUN/MOON ROOF) BUT I HAD TO HAVE THE TRANSMISSION WORKED ON 3 TIMES AND THE ENGINE ONCE IN THE FIRST YEAR. I SUBMITTED A COMPLAINT TO FORD ON THAT AND WAS POLITELY BRUSHED OFF. YET I GAVE THEM A SECOND CHANCE BECAUSE I REALLY LIKE THE EDGE AND THOUGHT SURELY IT COULDN'T HAPPEN AGAIN. ALTHOUGH THE ISSUES AREN'T THE SAME IT IS VERY UNSETTLING TO BE HAVING ANY ISSUE WITH MY NEW CAR. I NOW FEEL LIKE I AM STUCK WITH A CAR FOR THE NEXT 6 YEARS THAT I CAN'T TRUST. EVERY TIME I DRIVE IT I'M WONDERING IF IT IS GOING TO HAPPEN AGAIN OR WILL IT BE SOMETHING ELSE. HOW MANY SUN/MOON ROOF EXPLOSIONS WITH POTENTIAL RISK TO THE PEOPLE IN THE CAR AND IN THE VICINITY OF THE CAR BEFORE FORD TAKES RESPONSIBILITY FOR THIS ISSUE. MY OPINION OF FORD AND MY LOCAL DEALERSHIP HAVE DIMINISHED SIGNIFICANTLY. .

Mileage: 4,300

HORN BARELY AUDIBLE. FORD CLAIMS IT IS OK..

Mileage: 40

WHILE MY MOM(WHO IS 82 AND IT IS HER CAR) AND I WERE TRYING TO GET ITEMS OUT OF HER HATCH AREA ONE OF US SOMEHOW ACTIVATED THE HANDS FREE LIFTGATE. FIRST I HEARD THE CHIME SOUND AND WONDERED WHY IT WAS CHIMING, THEN THE GATE STARTED TO COME DOWN. I SIMULTANEOUSLY TRIED TO PUSH OR HOLD IT UP AS I WAS PUSHING MY MOM OUT OF THE WAY. WE BOTH GOT CLEAR OF IT, BUT IT COMPLETELY SHUT. THERE NEEDS TO BE SOME SENSOR OR SOMETHING THAT ACTIVATES WHEN IT FEELS AND OBJECT IN ITS PATH. MY MOM NOW WILL NOT USE HER HATCH ON HER BRAND NEW 2019 FORD EDGE. SHE HAD A FRIEND GET 26 STICHES IN HER HEAD WHEN HER HATCH CAME DOWN ON HER.

Mileage: 500

VEHICLE HORN IS BARELY AUDIBLE. IF ON ROADWAY OR HIGHWAY VEHICLES NEXT TO YOU CANNOT HEAR THE HORN. VEHICLE HAD BRACKET FOR TWO HORNS BUT ONLY ONE IS PRESENT. PREVIOUS 2016 FORD EDGE HAD TWO HORNS. SAFETY ISUE NOT HAVING A CLEARLY AUDIBLE HORN. SEEMS TO BE A PROBLEM WITH ALL 2019 / 2019 EDGE AND EXPLORER MODELS.

Mileage: 100

WHEN TRAVELING ON FREEWAY, LANE CENTERING SHOULD STEER AWAY FRO LEFT LANE. IT DOESN'T CORRECT UNTIL YOU GET ONTO RUMBLE STRIP ON FREEWAY

Mileage: 6,000

2/5/19, ATTEMPTED TO USE PARALLEL PARK ASSIST FOR THE FIRST TIME. FOLLOWING PROMPTS ON THE DISPLAY, PULLED FORWARD AND STOPPED. NEXT SCREEN PROMPTED TO REMOVE HANDS FROM STEERING WHEEL,VEHICLE PROCEEDED TO BACK UP SLOWLY AND TURNED INTO DESIGNATED SPACE,CAR ACCELERATED WITH NO TIME TO APPLY BRAKES AND IMPACTED CAR PARKED BEHIND ME AND STALLED. VEHICLE SPEED PUSHED THE PARKED VEHICLE 30 FT. THAT VEHICLE STOPPED WHEN IT HIT A PARKED CAR,2 SPACES BEHIND IT. I CALLED THE DEALER THAT DAY TO ADD THE INCIDENT TO A SCHEDULED SERVICING ON 2/8/19. SERV DEPT RAN DIAGNOSTICS,NO MALFUNCTION TO THE SYSTEM. A TEST DRIVE SHOWED PARKING ASSIST DID NOT SENSE THE CURB DURING PARALLEL PARKING,BUT REGISTERED FOR PERPENDICULAR PARKING. RESULTS WERE UNACCEPTABLE,IT CAME TOO CLOSE TO THE VEHICLE NEXT TO IT, NO PROMPT TO STOP AND PULL FORWARD. HE BACKED INTO THE CURB, NO PROMPT FROM ASSIST FEATURE. FINDINGS WERE FORWARDED TO FORD MOTOR. 2/17/19,WHILE AT A RED LIGHT,NO OTHER VEHICLES,THE LIGHT CHANGED TO GREEN,AND WHEN BRAKES RELEASED,COLLISION AVOIDANCE SOUNDED AND SENSORS LIT UP. VEHICLE WAS NOT MOVING. I RECEIVED A LETTER THAT FORD DOES NOT BELIEVE THE SUBJECT VEHICLE QUALIFIES FOR COMPENSATION BECAUSE THE DEALERSHIP TEST DROVE THE VEHICLE AND COULD NOT BE DUPLICATE COMPLAINT. 5/29/19,THE SERV MNG EXPLAINED THAT ANOTHER SERVICE DEPARTMENT VERIFIED ALL SENSORS AND WIRING ARE OPERATIONAL. A TECHNICIAN TEST-DROVE IT AND ASSURED ME THAT EVERYTHING WORKED PROPERLY. I DROVE MY VEHICLE TO A PARKING LOT, AND TRIED TO USE PARK ASSIST. IT INDICATED AN EMPTY SPOT, AND PROCEEDED TO AUTO-PARK. THE SENSORS DID NOT INDICATE A CAR ALREADY PARKED THERE. IT GAVE NO WARNING TO STOP,I MANUALLY TERMINATED THE ASSIST. THE SERVICE DEPT ASKED FOR THE VEHICLE, SO A FIELD SERVICE ENGINEER COULD TEST THE SYSTEM. THEY CONCLUDED THE SYSTEM DOES NOT WORK AS IT SHOULD AND NO UPDATE IS AVAILABLE AT THIS TIME.

Mileage: 10,426