2021 FORD EDGE Electrical System Problems

Screen went black, had to replace the computer behind the screen for 1,500 dollars.

The vehicle was sluggish to reverse as I left my office but after I left it was operating normally to gas station about 3 miles away. I stopped at gas station to fuel up. After, I started car and it would not go back in reverse. When i shifted from park back to reverse, it moved maybe 5". Was sputtering and clanking. I drove forward maybe 2', while sputtering, jerking, and clanking. I managed to make it home (<3 miles) and on shifting it wanted to stall, and on braking it was sputtering, jerking, and clanking with downshifting. At home, when I put it in reverse, i got an error message "Gear select will engage at low speeds", and as I tried to reverse, the car went FORWARD almost causing me to crash into my house. After several attempts to back up and begin to go out of my drive, it was sputtering and jerking too much so I decided to try to reverse back to the carport, and it would not move. It sits where it stopped.

The vehicle hesitates when engaging accelerator;shifting roughly,stuttering ,mostly under 50 mph.

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approximately two minutes. Additionally, the contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and other collision mitigation systems failed to function as needed while driving. The dealer was contacted and confirmed that the part to do the recall repair was not yet available. A second dealer was contacted, Chiefland Ford (916 N Young Blvd, Chiefland, FL 32626) and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

Mileage: 45,000

The contact owns a 2021 Ford Edge. The contact stated that while driving at an undisclosed speed, the "Key Not Detected" message was displayed, after which the vehicle independently turned off while in motion. The contact pulled over to the shoulder of the roadway; however, upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the information display center went black, resulting in the loss of safety features and alerts for pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.

Mileage: 10,000

The contact owns a 2021 Ford Edge. The contact stated that while driving at an undisclosed speed, the "Key Not Detected" message was displayed, after which the vehicle independently turned off while in motion. The contact pulled over to the shoulder of the roadway; however, upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the information display center went black, resulting in the loss of safety features and alerts for pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.

Mileage: 10,000

I took my car into the dealership because my crash sensor light kept coming on & my cruise control wouldn’t work. The dealer said that the crash sensor bracket was fractured & the dealer wouldn’t repair it under warranty. The bracket wasn’t repaired, they wanted $595.00 to repair it. This is the same complaint as NHTSA ID# 11506284 on [XXX]. VIN# [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SINCE I BOUGHT THE CAR LAST YEAR I BEEN AT THE DELAERSHIP MORE THAN 3 TIMES ALREADY COMPLAINING ABOUT THE SCREEN AND THE TWO ON THE BACK OF EACH SEAT . THE MAIN SCREEN FREZEES ALL THE TIME NOT ALLOWING ME TO USE THE CAMERAS NOR GPS ETC. THE TWO AT THE BACK ARE 24/7 ON . DEALERSHIP STATES FORD HAS NO IDEA HOW TO REAPIR THE VEH . THAT I SHOULD WAIT AND THEY IGNORED MY PETITIONS FOR MY WARRANTU AMD PACKAGES INFORMATION ALONG WITH ANYTHING IN WRITING . THEY JUST CALL .. NO PAPERWOK .

When driving on a dry, paved side street, the ABS was “temporarily disabled” per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.

The contact owns a 2021 Ford Edge. The contact stated that while driving at various speeds the crash sensor illuminated. The contact stated that the crash sensor light was flashing on and off. The cruise control was inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the crash sensor needed to be replaced. The contact was informed that the crash sensor bracket was fractured. The warranty was declined due to the damage. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 26,000.

Mileage: 26,000

IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed , but wouldn't let me . i called ricart ford in ohio and took it to them . they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership . Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work , the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back . Then it made a sound and sounded like the gearbox, also car alarm went off , while running in park , nothing touching keys. Also the all wheel drive light will come on and say dissabled.

After the over-the-air update due to the rear-camera recall, the front-facing camera no longer works after approximately 15 seconds of the car being turned on. Turn on car: front camera is fine. 15 seconds: front camera no longer turns on It is supposed to be operational under 7MPH for corners or parking.

Horn is hard to hear.