2021 FORD EDGE Power Train Problems

8F35 transmission problem - shuddering and jerking - harsh shifting(delayed acceleration, slipping between gears) The car goes into drive when it’s in park. It goes into drive when it is also in reverse. Incredibly dangerous software glitch

The transmission whines and jerks. The dealership verified. It was rebuilt and now it’s doing the same thing again

Transmission and transfer cases. The car sputters when taking off from a stop.

The transmission failed while driving down the road. The vehicle jumped gears while traveling at approximately 30 miles per hour. My husband was luckily able to maneuver it to a safe location, but almost wrecked in the process of it jumping gears while we were accelerating with the flow of traffic. The problem has been confirmed by the Ford Dealer- the transmission failed and has grinded up clutch parts all in it. There were no prior warnings that anything was failing, but we did notice a shudder that day when we would accelerate to around 30-35 mph. Upon research afterwards, we learned that there is a TSB for that exact 8F35 transmission and that Ford refuses to recall the known problem in the 2019 - 2021 Ford Edge. I was so scared for the safety of my family with my 6 year old child in the back seat. A 4 year old vehicle should not need a new transmission. And Ford should not be putting people in danger for a known problem.

Car shudders and jerks during acceleration

The vehicle hesitates when engaging accelerator;shifting roughly,stuttering ,mostly under 50 mph.

Vehicle is jolting/jerking when switching gears, stalls out. When put into park mode it starts to reverse and says brake is on and does not release from brake resulting in not being able to turn vehicle off.

I bought the car in October of 2024 with 92,000 miles. Around 99,000 miles or so it started running kinda rough drove like it had less power and is shifting hard. It affected the drivability of the car. I took it to the ford dealership and they quoted me $5,200 for a torque converter. The car is out of warranty and I cannot afford to fix it and I still owe money on the car. If I knew this was going to be an issue I would not have bought the car. I currently have 107,000 miles on the car and the issue is only getting worse.

I'm am the original owner of my 2021 Edge ST and have kept up with all my scheduled maintenance. Earlier this year, I had my transmission fluid replaced per the 40k maintenance schedule. Since then (and even a little prior to) I can feel the transmission, for lack of a better term, "jutting" and making a very slight "whine" when I've decelerated but then gone to reapply acceleration. It mainly seems to be a problem with second gear. I have also had the fuel neck replaced twice now under warranty. The first time was shortly after purchasing the vehicle, it kept tripping the gas pump at every station and I would have to manually trickle the gas in. Then again a year or two ago it started tripping again and they replaced it. I've also had various rattling noises that start out of no where and persist. My moon roof even came from the factory missing pieces that had to get installed only a month after I had the vehicle. The roof is starting to rattle again this year. I have identified that by rolling the sun shade open and closed and finding with the shade opened and rolled up, the rattling stops.

The contact owns a 2021 Ford Edge. The contact stated that while driving at speeds above 30 MPH, the vehicle hesitated while accelerating and shuddered abnormally. The vehicle was taken to the local mechanic who replaced the spark plugs; however, the failure persisted. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an Extended Warranty coverage related to the failure. The failure mileage was 70,000.

Mileage: 70,000

The contact owns a 2021 Ford Edge. The contact stated while driving 30 MPH on a decline, the RPM increased quickly; however, the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the transmission and ABS control module. The contact was informed that the transmission needed to be either rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 38,000.

Mileage: 38,000

I am filing this complaint regarding a serious transmission issue with my 2021 Ford Edge. The vehicle exhibits shuddering and hesitation during acceleration, which presents a potential safety hazard in daily driving conditions. I brought the issue to a Ford dealership, and they confirmed that the problem is either a defective transmission or a failing torque converter. Despite the vehicle being relatively new and not yet paid off, I have been told that repairs may not be covered under warranty, potentially leaving me with thousands of dollars in out-of-pocket costs. This issue is deeply concerning, not only because of the financial burden but also due to the apparent pattern of similar problems in previous model years of the Ford Edge, which leads me to believe that Ford may have been aware of this design or manufacturing defect and failed to resolve it in newer models. A transmission failure or torque converter malfunction at speed could result in a loss of vehicle control, increasing the risk of a crash or injury. Given the number of similar reports online and in consumer forums, I urge the NHTSA to investigate this issue thoroughly and determine whether a recall or broader corrective action is warranted. Thank you for your attention to this matter.

While driving under multiple circumstances, while rolling from a stop or in gear already, the transmission will unsafely move on its own power. It will stutter if I hit the gas. It will not go sometimes and other times it will be so delayed that after I left my foot off the gas, the transmission will then go.

See attached document for complaint.

See attached document for complaint.

Faulty torque converter causing transmission failure. This seems to be a common issue with Ford Edge at the 70k mile mark.

The contact owns a 2021 Ford Edge. The contact stated while driving at an undisclosed speed, there was an abnormal banging and slamming sound coming from the vehicle while turning right or accelerating from a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V011000 (Power Train) however, the VIN was not included. The local dealer was contacted; the vehicle was diagnosed, and it was determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 78,491.

Mileage: 78,491

Car passed 100,000 and at 104,000 I got a "Service Car Soon" warning with a wrench. About a mile later, the RPMs started revving hard (at 6) so I slowed to 60 mph getting it to 4 RPMs. I drove maybe 100-150 more miles when it died at the Denver Int'l Airport. After hauling it back to Oklahoma, the Kissee Ford dealer in Claremore said that the transmission was blown.

The contact owns a 2021 Ford Edge. The contact stated that while accelerating, the vehicle jerked and went into low-power mode. While at a stop, the contact depressed the accelerator pedal, and the vehicle surged forward. After using the phone charger, the phone charger overheated. The contact unplugged the phones. The contact stated that the steering wheel was hot to the touch. There was an abnormal burning odor detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was related to the turbo-eco boost and engine. The sensors, valves, brackets, and hoses were replaced, but the failure recurred. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 44,000.

Mileage: 44,000

The contact owns a 2021 Ford Edge. The contact stated while stopped at a car wash, the vehicle independently shifted out of neutral into reverse, without warning. The contact depressed the brake pedal and the vehicle stopped. The vehicle was taken to the dealer to be diagnosed; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 19,000.

Mileage: 19,000

My 2021 Ford Edge SEL with 22,000 miles on it, bought new less than 2 years ago, would intermittently show a warning notification on the dash saying “AWD temporarily disabled”. The car drove different when the warning came on. It was slow to accelerate and more difficult to turn. It happened twice in a span of 2 months. I brought it to the dealer and they diagnosed it as a “faulty rear differential”. They told me this is a known Ford issue and directed me to a service bulletin put out by Ford regarding this issue stating Ford is aware. My car did not have normal warning signs- no noises, no vibration, no smell, and I would have never known something was wrong if the warning didn’t pop up those two random times. I was told if the equipment failed while driving, the car could’ve seized up and wouldn’t move. They acknowledged that this is a real safety concern as there were no issues with the car except when the AWD disabled itself temporarily. The car drove normal when it started working again not long after. My car will have been at the dealer 6 days by the time I get it back, estimating about $1500 in repairs (thank you warranty). The car is serviced and maintained regularly and well cared for. This should NOT have happened and put mine and my family’s safety at risk.

When driving on a dry, paved side street, the ABS was “temporarily disabled” per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.