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Complaints

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Nov 20, 2020 Steering 53,000 mi

TLA* THE CONTACT OWNS A 2012 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER RESTARTING THE VEHICLE, THE FAILURE WAS CORRECTED AND THE VEHICLE OPERATED AS DESIGNED. THE VE...

Nov 20, 2020 Steering 53,000 mi

TLA* THE CONTACT OWNS A 2012 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER RESTARTING THE VEHICLE, THE FAILURE WAS CORRECTED AND THE VEHICLE OPERATED AS DESIGNED. THE VE...

Feb 21, 2019 Visibility/wiper

I TURNED ON MY BACK WINDOW DEFROSTER AND WAS DRIVING DOWN THE ROAD WHEN THE WINDOW EXPLODED/SHATTERED THEREBY ALMOST CAUSING ME TO GET INTO AN ACCIDENT.

Feb 21, 2019 Visibility/wiper

I TURNED ON MY BACK WINDOW DEFROSTER AND WAS DRIVING DOWN THE ROAD WHEN THE WINDOW EXPLODED/SHATTERED THEREBY ALMOST CAUSING ME TO GET INTO AN ACCIDENT.

Sep 24, 2018 Structure 36,000 mi

MY 2012 FORD ESCAPE HYBRID HAS RUST COVERING THE ENTIRE UNDERSIDE OF THE VEHICLE. I NEVER NOTICED IT UNTIL YESTERDAY WHEN I NOTICED SOME RUST UNDER THE WHEEL WELL. WHEN I LOOKED UNDER THE CAR I WAS HORRIFIED. THE RUST IS REALLY BAD AND IT'S EATING THROUGH TO THE INTERIOR. WHEN I LOOKED CLOSELY I SAW...

Sep 24, 2018 Seats 36,000 mi

MY 2012 FORD ESCAPE HYBRID HAS RUST COVERING THE ENTIRE UNDERSIDE OF THE VEHICLE. I NEVER NOTICED IT UNTIL YESTERDAY WHEN I NOTICED SOME RUST UNDER THE WHEEL WELL. WHEN I LOOKED UNDER THE CAR I WAS HORRIFIED. THE RUST IS REALLY BAD AND IT'S EATING THROUGH TO THE INTERIOR. WHEN I LOOKED CLOSELY I SAW...

Sep 24, 2018 Structure 36,000 mi

MY 2012 FORD ESCAPE HYBRID HAS RUST COVERING THE ENTIRE UNDERSIDE OF THE VEHICLE. I NEVER NOTICED IT UNTIL YESTERDAY WHEN I NOTICED SOME RUST UNDER THE WHEEL WELL. WHEN I LOOKED UNDER THE CAR I WAS HORRIFIED. THE RUST IS REALLY BAD AND IT'S EATING THROUGH TO THE INTERIOR. WHEN I LOOKED CLOSELY I SAW...

Sep 24, 2018 Seats 36,000 mi

MY 2012 FORD ESCAPE HYBRID HAS RUST COVERING THE ENTIRE UNDERSIDE OF THE VEHICLE. I NEVER NOTICED IT UNTIL YESTERDAY WHEN I NOTICED SOME RUST UNDER THE WHEEL WELL. WHEN I LOOKED UNDER THE CAR I WAS HORRIFIED. THE RUST IS REALLY BAD AND IT'S EATING THROUGH TO THE INTERIOR. WHEN I LOOKED CLOSELY I SAW...

Mar 14, 2018 Latches/locks/linkages 40,000 mi

TL* THE CONTACT OWNS A 2012 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE HOOD SUDDENLY FLEW UP AND CRASHED INTO THE WINDSHIELD WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO GAUDIN FORD (6625 W. ROY HORN WAY, LAS VEGAS, NV 89118, 702-534-3094) WHERE THE TECHNICIAN S...

Mar 14, 2018 Latches/locks/linkages 40,000 mi

TL* THE CONTACT OWNS A 2012 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE HOOD SUDDENLY FLEW UP AND CRASHED INTO THE WINDSHIELD WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO GAUDIN FORD (6625 W. ROY HORN WAY, LAS VEGAS, NV 89118, 702-534-3094) WHERE THE TECHNICIAN S...

Jan 15, 2018 Service Brakes 120,000 mi

5 WEEKS AGO THE BRAKE WARNING LIGHT ON THE DASH LIT UP. I CALLED THE FORD DEALERSHIP AND THEY COULD NOT GET ME IN FOR 3 WEEKS. I WAS PLANNING ON GOING ON A VACATION AROUND THAT TIME, SO DECIDED TO WAIT UNTIL AFTER I GOT BACK. UNFORTUNATELY, 2 DAYS PRIOR TO MY TRIP, WHILE DRIVING ON A CITY STREET T...

Jan 15, 2018 Service Brakes 120,000 mi

5 WEEKS AGO THE BRAKE WARNING LIGHT ON THE DASH LIT UP. I CALLED THE FORD DEALERSHIP AND THEY COULD NOT GET ME IN FOR 3 WEEKS. I WAS PLANNING ON GOING ON A VACATION AROUND THAT TIME, SO DECIDED TO WAIT UNTIL AFTER I GOT BACK. UNFORTUNATELY, 2 DAYS PRIOR TO MY TRIP, WHILE DRIVING ON A CITY STREET T...

Oct 15, 2017 Power Train 145 mi

TAKATA RECALL CAR WOULD NOT ACCELERATE AND COMPUTER WRENCH SIGHN 10LIGHT APPEARED AT A RED LIGHT IN THE CITY CAR DRIVE VERY SLOW PULLED OVER SHUT CAR OFF AND IT STARTED WITH WRENCH LIGHT WENT OFF .

Oct 15, 2017 Power Train 145 mi

TAKATA RECALL CAR WOULD NOT ACCELERATE AND COMPUTER WRENCH SIGHN 10LIGHT APPEARED AT A RED LIGHT IN THE CITY CAR DRIVE VERY SLOW PULLED OVER SHUT CAR OFF AND IT STARTED WITH WRENCH LIGHT WENT OFF .

Sep 25, 2017 Fuel/propulsion System

RECALL #16S41/NHTSA 16V-777 REC NOTICE IN DECEMBER 2016 HAVE CALLED DEALER AND CORP ALSO AND KEEP GETTING TOLD PART NOT DONE YET OR NO WAY TO FIX I DO SMELL GAS EVERYTIME I FILL UP AND NOW I SMELL IT ON RANDOM TIMES ESPECIALLY WHEN RAINING AND GOING THRU PUDDLE SMELL OF FUMES GAS IN VEHICLE LAST C...

Sep 25, 2017 Fuel/propulsion System

RECALL #16S41/NHTSA 16V-777 REC NOTICE IN DECEMBER 2016 HAVE CALLED DEALER AND CORP ALSO AND KEEP GETTING TOLD PART NOT DONE YET OR NO WAY TO FIX I DO SMELL GAS EVERYTIME I FILL UP AND NOW I SMELL IT ON RANDOM TIMES ESPECIALLY WHEN RAINING AND GOING THRU PUDDLE SMELL OF FUMES GAS IN VEHICLE LAST C...

Nov 7, 2016 Engine 48,000 mi

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME ...

Nov 7, 2016 Fuel/propulsion System 48,000 mi

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME ...

Nov 7, 2016 Unknown Or Other 48,000 mi

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME ...

Nov 7, 2016 Engine 48,000 mi

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME ...

Nov 7, 2016 Fuel/propulsion System 48,000 mi

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME ...

Nov 7, 2016 Unknown Or Other 48,000 mi

I OWN A 2012 FORD ESCAPE AND HAVE HAD IT IN THE SHOP OVER TEN TIMES. I HAVE BROUGHT IT IN FOR TRANSMISSION ISSUES AND CHECK ENGINE LIGHTS COMING ON. MULTIPLE TIMES THEY HAVE GAVE ME AN OIL CHANGE AND CLEANED THE SOLENOIDS. MY TRANSMISSION STILL SPUTTERS AND ONCE AGAIN MY CHECK ENGINE LIGHT HAS COME ...

Sep 10, 2016 Structure 49,731 mi

TRAVELING ON 4 LANE STREET AND MAKING A RIGHT TURN ONTO A 2 LANE STREET; AS I WAS MAKING THE TURN MY LOCKED DRIVER SIDE DOOR FLEW OPEN-TERRIFYING. JUST THAT AM HAD READ IN THE LOCAL PAPER THERE WAS A RECALL OF THESE CARS FOR THIS REASON. GOT HOME AND CALLED VISTA FORD OF OXNARD WHERE I HAD PURCHASE...

Sep 10, 2016 Structure 49,731 mi

TRAVELING ON 4 LANE STREET AND MAKING A RIGHT TURN ONTO A 2 LANE STREET; AS I WAS MAKING THE TURN MY LOCKED DRIVER SIDE DOOR FLEW OPEN-TERRIFYING. JUST THAT AM HAD READ IN THE LOCAL PAPER THERE WAS A RECALL OF THESE CARS FOR THIS REASON. GOT HOME AND CALLED VISTA FORD OF OXNARD WHERE I HAD PURCHASE...

Feb 12, 2016 Air Bags Crash

WE WERE TRAVELING ON A MAJOR FREEWAY IN LOS ANGELES CALIFORNIA WHEN ON JULY 2 ,2015 WE WERE REAR ENDED AT 110 MPH, WE THEN SPUN COMPLETELY AROUND 3 TIMES AND FINALLY COMING TO A STOP AFTER HITTING HEAD ON A CONCRETE SHOULDER WALL. THE DRIVER SUFFERED 3 BROKEN RIBS AND WHIPLASH. THE PASSENGER SUFFER...

Feb 12, 2016 Air Bags Crash

WE WERE TRAVELING ON A MAJOR FREEWAY IN LOS ANGELES CALIFORNIA WHEN ON JULY 2 ,2015 WE WERE REAR ENDED AT 110 MPH, WE THEN SPUN COMPLETELY AROUND 3 TIMES AND FINALLY COMING TO A STOP AFTER HITTING HEAD ON A CONCRETE SHOULDER WALL. THE DRIVER SUFFERED 3 BROKEN RIBS AND WHIPLASH. THE PASSENGER SUFFER...

Apr 29, 2015 Electrical System Crash 17,252 mi

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEA...

Apr 29, 2015 Engine Crash 17,252 mi

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEA...

Apr 29, 2015 Equipment Adaptive/mobility Crash 17,252 mi

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEA...

Apr 29, 2015 Electrical System Crash 17,252 mi

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEA...

Apr 29, 2015 Engine Crash 17,252 mi

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEA...

Apr 29, 2015 Equipment Adaptive/mobility Crash 17,252 mi

4/29/15 THIS ESCAPE WAS PURCHASED 8/17/12 DELIVERED WITH 35 MILES, PRESENTLY AT 17532 WAS SCHEDULED A WEEK IN ADVANCE, AND TO BE SERVICED ON 4/06/15, VERBAL/WRITTEN CONSENT TO REPAIRS. THE MILEAGE WAS 17532 AT THE TIME OF DELIVERY TO INVER GROVE FORD, AN AUTHORIZED FORD MOTOR CO. DEALERSHIP. PLEA...

Feb 26, 2015 Steering 4,222 mi

I WAS DRIVING AND WITHOUT ANY WARNING OR INDICATORS THE POWER STEERING FAILED CAUSING SUDDEN LOSS OF POWER STEERING ASSIST. I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD WITH GREAT EFFORT. IT IS THE SAME THING THAT HAPPENED WITH SOME 2011 FORD ESCAPE MODELS MADE AT THE SAME PLANT IN KANSA...

Feb 26, 2015 Steering 4,222 mi

I WAS DRIVING AND WITHOUT ANY WARNING OR INDICATORS THE POWER STEERING FAILED CAUSING SUDDEN LOSS OF POWER STEERING ASSIST. I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD WITH GREAT EFFORT. IT IS THE SAME THING THAT HAPPENED WITH SOME 2011 FORD ESCAPE MODELS MADE AT THE SAME PLANT IN KANSA...

Oct 28, 2014 Visibility 22,461 mi

REAR DRIVERS SIDE WINDOW, EXPLODED WHEN I CLOSED THE HATCH. THE VEHICLE WAS PARKED IN THE GARAGE AND I HAD UNLOADED WHAT WAS IN THE VEHICLE AND THEN CLOSED THE HATCH AND HEARD A LOUD POP AND THEN SHARDS OF GLASS FLEW EVERYWHERE. LUCKILY I WAS NOT HURT BUT DID HAVE MARKS ON MY CHEST AREA FROM THE F...

Oct 28, 2014 Visibility 22,461 mi

REAR DRIVERS SIDE WINDOW, EXPLODED WHEN I CLOSED THE HATCH. THE VEHICLE WAS PARKED IN THE GARAGE AND I HAD UNLOADED WHAT WAS IN THE VEHICLE AND THEN CLOSED THE HATCH AND HEARD A LOUD POP AND THEN SHARDS OF GLASS FLEW EVERYWHERE. LUCKILY I WAS NOT HURT BUT DID HAVE MARKS ON MY CHEST AREA FROM THE F...

Jun 23, 2014 Vehicle Speed Control Crash 48,000 mi

IN BOTH INCIDENTS AND THERE WERE TWO I WAS DRIVING ABOUT 15 MPH OR LESS WHEN THE VEHICLE JUST ACCELERATED AND I WAS UNABLE TO STOP IT USING THE BRAKES. IN THE FIRST INCIDENT THERE WAS A VEHICLE IN FRONT OF ME AND ONE COMING AT ME IN THE OTHER LANE TOO. I SWERVED TO THE RIGHT AND WAS FORCED TO JUMP ...

Jun 23, 2014 Vehicle Speed Control Crash 48,000 mi

IN BOTH INCIDENTS AND THERE WERE TWO I WAS DRIVING ABOUT 15 MPH OR LESS WHEN THE VEHICLE JUST ACCELERATED AND I WAS UNABLE TO STOP IT USING THE BRAKES. IN THE FIRST INCIDENT THERE WAS A VEHICLE IN FRONT OF ME AND ONE COMING AT ME IN THE OTHER LANE TOO. I SWERVED TO THE RIGHT AND WAS FORCED TO JUMP ...

Jun 20, 2013 Service Brakes 15,000 mi

AFTER STARTING THE CAR AND BACKING OUT OF MY GARAGE THE BRAKES DO NOT WORK. ALL OF THE WARNING LIGHTS COME ON SAYING CHECK BRAKES. THERE ARE NO CODES WHEN EVALUATED BY THE DEALERSHIP. IF THE CAR IS TURNED OFF AND THEN ON, THE BRAKES WORK AND THE WARNING LIGHTS GO OFF. THIS WEEK, I WAS NOTIFIED BY T...

Jun 20, 2013 Service Brakes 15,000 mi

AFTER STARTING THE CAR AND BACKING OUT OF MY GARAGE THE BRAKES DO NOT WORK. ALL OF THE WARNING LIGHTS COME ON SAYING CHECK BRAKES. THERE ARE NO CODES WHEN EVALUATED BY THE DEALERSHIP. IF THE CAR IS TURNED OFF AND THEN ON, THE BRAKES WORK AND THE WARNING LIGHTS GO OFF. THIS WEEK, I WAS NOTIFIED BY T...