2022 FORD ESCAPE PHEV Engine Problems

I am writing to formally express my concern regarding the safety of my 2022 Ford Escape Plug-in Hybrid Electric Vehicle (PHEV), which I believe may have been rushed to market without sufficient development or reliability testing. As Ford’s first iteration of the Escape PHEV, it appears to suffer from multiple critical defects that suggest the technology was not fully ready for consumers. In less than 2.5 years of ownership, I have experienced the following serious safety-related issues: The vehicle is currently under recall for a defective high-voltage battery, and there have been multiple other recalls related to the PHEV technology, raising serious concerns about the reliability and safety of the overall hybrid system. NHTSA Recall Number 24V954. I experienced brake issues within the first 18 months of which have not been fixed and still making odd noises Most alarmingly, the engine failed while I was driving on the highway with under 32,000 miles on the vehicle, causing a sudden and dangerous loss of power. This incident placed me and others at serious risk of harm. While the dealership did repair the engine under warranty, Ford has not offered any meaningful assistance beyond that, nor have they provided alternative transportation or a solution that addresses my ongoing safety concerns. Ford corporate has refused to communicate with me in writing and will only speak by phone, making it extremely difficult to document discussions, obtain clear answers, or hold them accountable for their responses. Due to a lack of support from Ford, I was forced to borrow my mother’s vehicle for two weeks while mine was being serviced, as there were 17 other customers on a waitlist for a loaner vehicle at the dealership. Despite these serious problems, I still don't have a vehicle and I no longer feel safe driving the car, and a financial burden, as I now owe more on the car than it is worth on trade-in. I have not picked up the car due to safety concerns. I believe these issues

Vehicle enters into a conserve power warning and will not start. While operating the vehicle in drive vehicle will lose power and deactivate all safety and control features. Contacted Ford and no remedy or assistance will be provided.

I responded several times to ford's letters (ford customer relationship center), including today and was told "ford will not fix the problem at this time" putting my family's life at risk, especially our 2 year old son that the engine can go on fire. should i take legal action?

The contact owns a 2022 Ford Escape PHEV. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Shortly after we purchased our car, we started hearing strange noises and experiencing intermittent reduction in handling, especially when the car is running on gas. We were made aware of recall Number23S27, and the symptoms we experienced are similar to those mentioned in the recall. We have taken the car to the Ford dealer several times and each time we were told that, while it may very well be related to the recall, there is nothing they can do due to the in availability of parts from Ford. Given the serious nature of the recall and the failure of the manufacturer to provide a timely solution (they promised a fix in Q4 of 2023), we are filing this complaint seaking redress.

The contact owns a owns a 2022 Ford Escape. The contact stated while driving 40 MPH and depressing the brake pedal to come to a complete stop, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact stated that the failure recurred while driving. The vehicle was taken to the local dealer, where the cause of the failure could not be determined. Additionally, the contact stated while driving 50 MPH, the instrument cluster and the infotainment system became inoperable. The contact stated that the vehicle lost electrical power. The contact veered to the side of the road. The contact stated that she was able to restart the vehicle and continued driving. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Mileage: 3,000

The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner. May 26,2023 Manufacturer Recall Number 23S27 NHTSA Recall Number 23V380 Recall Incomplete, remedy not yet available, despite the remedy being announced to be available by October 2023.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape PHEV. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When on the EV setting: Battery Charged by Engine, gas and electrical smells are evident in the cabin. This first began in August 2023 at highway speeds and was reported the to the dealer during a pre trip inspection in Sept 2023. has been consistently increasing each time that EV mode is selected. most recent occurrence was last week when driving in a residential area at a stoplight. Had to shut off vehicle when the smell became overwhelming. Reported to Ford and to dealer

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I want to know why there has been no remedy for the 23V380 recall. A remedy was anticipated in October 2023. Also, I got notice of a new recall Ford campaign #23E09 regarding reprogramming the PCM for emissions. When I enter 23E09 on your Web site it takes me to the 23V380 recall. Are they related? Either way Ford is still saying there is no remedy yet for either.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The fire risk in the engine compartment recall has been issued for this vehicle since May 2023. The remedy is supposed to be available by Oct 2023. Yet at my recent visit to the dealer for the recall repair in Dec 2023 revealed that no remedy is available. The owner of this vehicle is forced to operate the vehicle with the risk of catastrophic engine failure and subsequent fire. It is a major safety concern.

Recall still does not have a remedy from May. Promised a solution in October and then November but now there is still no remedy

I want to hold Ford accountable for Recall 23S27. Ford continues to miss their own planned dates to come up with a solution. I want them to buy back their Lemon at Fair Trade-In Value per KBB, which is $30,500. This reminds me of the Ford Pinto fiasco many years ago. Thanks, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Ford Motor Company has not yet offered a remedy for the following recall within the timeline indicated in their recall notification: Manufacturer Recall Number23S27 NHTSA Recall Number 23V380 The recall notification states that the remedy is expected in October 2023 and is related to unpredictable catastrophic engine failure for hybrid and plugin hybrid vehicles. It is incumbent upon Ford to offer its remedy or begin to buy back impacted vehicles due to the public safety risk posed by this engine defect and significant distress to owners whose vehicles may sudden catastrophically fail and combust.

There is an open recall on my car that can fail the engine and also it poses a risk of fire and ford said that remedy will be available by october 2023. No remedy is available yet.

Received a safety recall early June 2023 advising of potential premature engine failure increasing the risk of a fire. Parts were anticipated to be available by October 2023. No updates received.

I purchased this 2022 Ford Escape plug-in hybrid vehicle New in October 2022. In May 2023 I received a recall notice 23S27 / NHTSA Recall 23V380 from Ford Motor Company. According to this recall notice, the parts for the repair to the Engine were expected to be available in October 2023. I have not received any further communication from Ford Motor Company regarding this recall and it is now November 2023. This exceeds a reasonable time to expect repair of this defect. In addition, entering my vehicle information into the Kelley Blue Book web site showed that there are 6 recalls associated with my vehicle. However, entering the VIN number (absolutely correctly) at this NHTSA web site yields: "An error occurred with your request. Recall information for your vehicle is not available at this time. Please contact Ford Motor Company by phone at 1-866-436-7332 or go to their website http://www.Fordowner.com for recall information about your vehicle." I Called the Ford Motor Company number listed by NHTSA above (866-436-7332) and entered the recall notice number listed on the recall notice, 23S27 (as instructed as 23727), and the automated system reply is: "We did not recognize that entry." I searched under owner.ford.com, clicked on recalls and entered my VIN and found 2 recalls which included this one (23S27 / NHTSA Recall 23V380). For both recalls, it states: "Recall incomplete, remedy not yet available." This exceeds a reasonable time for correction of this defect. It is especially important that this be corrected soon as an UNDER HOOD FIRE and SUDDEN LOSS OF POWER are MAJOR SAFETY CONCERNS.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V38000 (Engine) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.