2014 FORD ESCAPE Engine And Engine Cooling Problems

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, a warning light for the low coolant level was illuminated. The contact checked the coolant reservoir and became aware that the coolant level was low. The coolant level was topped off. The contact stated that a warning light was illuminated while driving, and the contact pulled over and turned off the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that a bypass hose needed to be installed on the coolant reservoir. The vehicle was repaired; however, the loss of coolant continued, and there was no leak found. The vehicle was taken back to the same dealer, who was unable to diagnose the vehicle but determined that an air bubble had formed in the system and the failure had worked itself out. The overheating and coolant loss reoccurred, and the contact took the vehicle back to the same dealer where it was diagnosed and determined that there was coolant intrusion in cylinders #2 and #4, causing damage to the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to a defect of the engine with the intrusion of coolant. The contact relayed the information to the dealer and was advised that the vehicle was no longer covered under warranty. The failure mileage was approximately 140,000.

Mileage: 140,000

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was taken for an oil change, and the fluids were checked by the independent mechanic. When the vehicle was started several days later, the “Low Coolant" message was displayed. The vehicle was taken to the same independent mechanic, and the contact was informed that the coolant level was not low at the time. The contact continued to drive the vehicle, and while driving at an undisclosed speed, the vehicle started bucking with a warning chime, and several unknown warning lights were illuminated. The coolant level was low, with the engine overheating. The vehicle was pulled over to the side of the road and inspected, and the coolant level was low. The contact added coolant to the reservoir and continued driving, and the check engine warning light illuminated. The vehicle was taken to an Auto Parts Store, where a handheld diagnostic machine failed to retrieve a fault code but suggested that the thermostat needed to be replaced. The vehicle was taken to a dealer, where it was diagnosed that there was a coolant leak and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact believed that the failure was linked to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure was approximately 75,000.

Mileage: 75,000

The contact owns a 2014 Ford Escape. The contact stated that while driving 55 MPH on the highway, the engine overheated and the vehicle stopped unintentionally. The contact was able to pull over safely. There were no warning lights illuminated. The vehicle was towed to the residence. The vehicle was previously taken to an undisclosed local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who determined that there was an internal leak in the head gasket. The contact called the manufacturer and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2014 Ford Escape. The contact stated that while his daughter was parking the vehicle, the driver noticed smoke coming from the engine compartment and a coolant odor. There was no warning light illuminated. The vehicle was towed to the residence. The contact added coolant to the vehicle and drove the vehicle; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 17V209000(Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a vehicle safety complaint with the NHTSA Hotline. The failure mileage was approximately 178,998.

Mileage: 178,998

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, there was white smoke coming from the exhaust pipes. The vehicle was taken to the local dealer who diagnosed that there was coolant inside the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (ENGINE AND ENGINE COOLING) and was referred to the NHTSA Hotline to report the failure. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 117,000.

Mileage: 117,000

The contact owns a 2014 Ford Escape. The contact stated that the coolant level was low; however, there was no warning light illuminated. The contact added coolant to the coolant reservoir; however, after driving for approximately 20 minutes and then parking the vehicle overnight; however, while attempting to start the vehicle the following morning, the vehicle failed to start. The vehicle was towed to the dealer who diagnosed the vehicle and determined that there was engine failure due to coolant intrusion into cylinder #4. The contact was informed that the cylinder head gasket had melted, causing the engine to seize. The dealer informed the contact of the failure and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer confirmed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 83,900.

Mileage: 83,900

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. There was an abnormal knocking sound coming from the engine. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the engine rod had failed. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The failure recurred, and the contact parked the vehicle. The vehicle was no longer driven due to the safety concerns. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated that the coolant temperature warning light was illuminated, and upon checking the coolant tank, the coolant level was low. The coolant reservoir was refilled; however, several days later the coolant level was low again. The contact stated that while driving 40 MPH, the engine started overheating, causing the engine to seize. The contact was forced to pull over onto the side of the road, and the vehicle was towed to a local independent mechanic and was inspected. The contact was notified of coolant intrusion into the engine and that the engine needed to be replaced. A local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.

Mileage: 65,000

The contact owns a 2014 Ford Escape. The contact stated that the engine was overheating and there was oil leaking from the top of the engine. There were no warning lights illuminated. The local dealer was contacted and scheduled an appointment, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated that the check engine warning light was illuminated. The message that coolant was needed was displayed. The contact added coolant to the reservoir. While driving 25 MPH, the vehicle was driving rough. The contact was concerned about the vehicle catching on fire. The vehicle was taken to the local dealer for NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was taken back to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who determined that a pressure test was needed to check for leaks. The mechanic informed the contact about potential codes and referred the contact to Ford and the NHTSA Hotline for assistance. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 38,268.

Mileage: 38,268

The contact owns a 2014 Ford Escape. The contact stated that upon attempting to accelerate on a neighborhood street at 10 MPH, the vehicle started losing automotive power, and the vehicle proceeded to slow down, and then shut off. The engine coolant light was illuminated, with the low coolant message displayed on the instrument panel. The vehicle was towed to a dealer where the vehicle was diagnosed, and the contact was advised that due to coolant intrusion, the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 168,000.

Mileage: 168,000

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 17V209000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming from the exhaust, requiring the contact to top off the coolant reservoir occasionally. The check engine warning light was occasionally illuminated, with the “Coolant Level Low” message displayed. The approximate failure mileage was 60,000. Parts distribution disconnect.

Mileage: 60,000

The contact owns a 2014 Ford Escape. The contact stated that while pulling out of the driveway and attempting to make a turn onto the street, the vehicle stalled. The vehicle was towed to the used car dealer where it was purchased. The dealer added coolant to the coolant reservoir and informed the contact that the vehicle was experiencing excessive coolant consumption due to a possible coolant leak. The contact was advised to monitor the coolant level. The vehicle was not diagnosed or repaired. Additionally, the contact stated while driving at various speeds, there was an excessive amount of fumes entering the cabin of the vehicle through the A/C vents, causing the contact health concerns. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,000.

Mileage: 119,000

The contact owns a 2014 Ford Escape. The contact stated while operating the vehicle, the engine overheated and the message "Coolant Low" was displayed. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that there was coolant inside the cylinders. The contact stated that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 104,000.

Mileage: 104,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the "Shut Down Engine, Engine Overheating" message was displayed on the instrument panel. The contact pulled over to the side of the road and waited several hours for the vehicle to cool down and the vehicle eventually returned to normal operation. The vehicle was taken to an independent mechanic where it was diagnosed that there was an internal coolant leak into the engine; however, the independent mechanic could not locate the leak. The vehicle was not repaired. The vehicle was taken to another independent mechanic where it was diagnosed and determined that the engine needed to be replaced and that there was a coolant leak into the engine; however, the location of the leak was not found. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 44,768.

Mileage: 44,768

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware of white smoke coming from the engine compartment. The vehicle was driven to the residence. The vehicle was later taken to an independent mechanic where it was diagnosed with a coolant leak from the radiator hose. The contact was informed that the radiator hose needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the coolant reservoir was being refilled every other day for several years. The manufacturer was made aware of the failure but provided no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 141,000.

Mileage: 141,000

The contact owns a 2014 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle was shaking and vibrating abnormally. The contact stated that the check engine warning light was illuminated with the message "Pull Over Engine Overheating" displayed. The contact had taken the vehicle to a local dealer who was not able to duplicate the failure. The vehicle was not repaired. The contact stated that the failure had reoccurred and had taken the vehicle to an independent mechanic who diagnosed the vehicle and informed the contact that the engine needed to be replaced due to coolant intrusion into the engine block. The vehicle was not repaired. The contact stated that prior to the engine failure the transmission failed. The contact was informed that the transmission needed to be replaced. The manufacturer was informed of the failure. The failure mileage was approximately 220,000.

Mileage: 220,000

The contact owns a 2014 Ford Escape. The contact stated that upon starting the vehicle, there was an abnormal amount of smoke coming out of the exhaust pipes. The contact stated that the check engine warning light remained illuminated. The vehicle was taken to a local independent mechanic to be diagnosed and the contact was informed that there was coolant leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact related to NHTSA Campaign Number: 17V209000 (ENGINE AND ENGINE COOLING); to the cause of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 121,656.

Mileage: 121,656

The contact owns a 2014 Ford Escape. The contact stated while his daughter was driving approximately 50-55 MPH, the message "Engine Failure" was displayed intermittently. The driver continued driving to a safe location. The contact stated upon noticing smoke coming from underneath the hood, the driver pulled to the side of the road and opened the hood. The contact stated that the driver saw flames on the ignition coils, behind the engine compartment, and on the firewall. The contact's daughter picked up snow and was able to extinguish the fire with snow. The fire department was contacted and arrived at the scene, but no further action was required. The contact's daughter did not sustain any injuries. No police report was filed. The vehicle was towed to Pep Boys, who referred the contact to the dealer and to an independent mechanic. The vehicle was towed to the residence. An independent mechanic was contacted and informed the contact that the failure could be related to NHTSA Campaign Number: 17V209000( Engine and Engine Coolant). The contact became aware that the VIN was included in the recall. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 160,000.

Mileage: 160,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the coolant temperature warning light illuminated. Additionally, an abnormal coolant odor was detected coming from the exhaust pipe. The contact added coolant to the reservoir, but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 91,000.

Mileage: 91,000

The contact owns a 2014 Ford Escape. The contact stated that the vehicle had been experiencing excessive coolant consumption, and the cooling fan was engaging increasingly, prompting the contact to add more coolant to the vehicle. The contact also noticed a strong coolant odor inside the cabin intermittently while driving. Additionally, the contact stated while driving at various speeds, the vehicle jerked intermittently. The vehicle was taken to the dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated while her daughter was driving at an undisclosed speed, the LIMP Mode warning light illuminated and indicated to stop the vehicle. In addition, the low coolant level warning light illuminated. The contact's daughter drove the vehicle to the shoulder of the road. The contact stated that the vehicle was consuming an excessive amount of coolant; however, there was no visual indication of a coolant leak. The vehicle was towed to the dealer where it was diagnosed with a failed heater hose. The contact was informed that the heater hose needed to be replaced. The vehicle was repaired. In addition, the contact stated that the engine was replaced in August 2023 due to coolant intrusion into the engine. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2014 Ford Escape. The contact stated that the heater occasionally failed to function as needed. The contact added coolant to the reservoir and the heater started to operate as needed. The contact stated that the following day the failure recurred. The contact repeated the process of adding coolant 6 more times. There was no warning light illuminated. The contact stated that after repeating the process the 6th time while driving 35 MPH, the engine started overheating. The vehicle was towed to an independent mechanic and the mechanic performed a pressure test but had not found an oil or coolant leak. The independent mechanic performed other tests but was unable to determine the cause of the failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,323.

Mileage: 80,323

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was parked, there was coolant leaking from the bottom of the vehicle. The check engine warning light was illuminated, and the "Low Coolant" message was displayed on the instrument panel. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 136,500.

Mileage: 136,500

The contact owns a 2014 Ford Escape. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a dealer where it was scanned for codes and the failure was related to the coolant in the engine. The vehicle was not repaired The manufacturer was notified of the failure, opened a case, and referred to the NHTSA Hotline. The VIN was not included in NHTSA Campaign Number: 17V209000 (ENGINE AND ENGINE COOLING) as the contact was relating the failure to the recall. The failure mileage was 31,000.

Mileage: 31,000

The contact owns a 2014 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact used a code reader and retrieved a DTC code for an engine misfire in cylinder #3. The contact cleared the code; however, the check engine warning light returned. The contact stated that upon the start of the vehicle, there was heavy white smoke coming from the exhaust pipes and the engine. Due to the failure, the contact immediately shut off the vehicle and had the vehicle towed to a dealer. The contact was informed that there was a coolant intrusion in cylinder #3, resulting in engine failure. The engine was replaced. The contact stated that shortly after the engine repair, the vehicle failed to accelerate as needed while depressing the accelerator pedal. There was no warning light illuminated. The contact reversed the vehicle into a parking spot and then had the vehicle towed back to the dealer. While at the dealer, a mechanic discovered metal shavings inside the transmission fluid, causing transmission failure. The manufacturer was not notified of the failure. The vehicle remained at the dealer unrepaired. The failure mileage was 113,081.

Mileage: 113,081

The contact owns a 2014 Ford Escape. The contact stated that coolant was leaking from the coolant reservoir. The contact stated that the vehicle was taken to several independent mechanics however, the vehicle was not able to be repaired. The vehicle was then taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the coolant hoses and the coolant reservoir were aftermarket parts and should be replaced with OEM parts. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 148,000.

Mileage: 148,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, there was no warm air coming from the defroster or air vents while the heater was activated. The contact was adding coolant to the coolant reservoir two to three times a month for the system to operate as designed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 75,000.

Mileage: 75,000

The contact owns a 2014 Ford Escape. The contact stated that while depressing the accelerator pedal excessively, the vehicle would respond as needed. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that coolant was leaking into a cylinder and the cylinder was cracked. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact became aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The dealer was contacted and confirmed that the VIN was not included in the recall. The contact called a second dealer, Brandon Ford (9090 E Adamo Dr, Tampa, FL 33619, (813)246-3673); and it was confirmed that the VIN was not included in the recall. The manufacturer was made aware of the failure and file a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was consuming an excessive amount of coolant. While driving approximately 42 MPH, the engine started sputtering, the check engine warning light illuminated, and the message to “Service the Engine” was displayed. The vehicle was taken to the dealer to be diagnosed and it was determined that the #2 coil and spark plug needed to be replaced. The coils and spark plugs were replaced; however, the failure persisted. While driving at approximately 40-45 MPH, there was smoke coming from under the hood of the vehicle. The contact had pulled over to the side of the road and waited for the engine to cool down. A certified mechanic arrived at the vehicle location to diagnose the vehicle. The contact was informed that there was a coolant intrusion into the engine, causing contamination to the spark plugs and ignition coils. The mechanic informed the contact that the fuel gasket had failed due to the leaking and caused a fire. The mechanic cleaned the area and covered it with electrical tape to prevent another fire. The mechanic referred the contact to the dealer for assistance. The dealer confirmed that the VIN was not under recall and referred the contact to the manufacturer. The manufacturer was made aware of the failure and confirmed the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 114,000.

Mileage: 114,000

The contact's wife owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. Additionally, the contact stated that the vehicle had failed to start after several attempts. The message "Low Coolant" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed that coolant had leaked into an unknown engine cylinder, which damaged the engine's long block. The vehicle was not repaired. No further information was provided. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.

Mileage: 110,000

The contact owns a 2014 Ford Escape. The contact stated while driving at approximately 35 MPH, the "High Engine Temperature - Stop Safely" warning light was illuminated. The contact pulled over and waited for the engine to cool down to continue driving. The contact stated that the failure was intermittent but was a recurring failure. The contact checked the coolant level in the coolant reservoir and the coolant level was at the "minimum" mark; however, when the cap was opened on the reservoir, the coolant almost overflowed and then the level lowered. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the vehicle was experiencing coolant system failures. The engine sensor and thermostat were replaced. The vehicle was repaired. The contact stated that the engine overheating failure had reoccurred. The contact stated that prior to the recent failures the engine had been replaced in 2018. The manufacturer was informed of the failure. The failure mileage was 164,100.

Mileage: 164,100

The contact owns a 2014 Ford Escape. The contact stated that while driving approximately 65 MPH, the vehicle started to lose motive power and failed to respond while depressing the accelerator pedal. Additionally, the contact noticed that there was smoke coming from under the hood of the vehicle. The contact pulled to the side of the road and discovered that there was fluid leaking from underneath the vehicle onto the ground. No further information was provided. The manufacturer and the local dealer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 163,000.

Mileage: 163,000

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 40 MPH, the "Low Coolant" message was displayed on the instrument panel. No warning light was illuminated. The failure had occurred on several occasions and the contact consistently added coolant before driving the vehicle. The vehicle was taken to a dealer where it was diagnosed that there was a coolant leak; however, the location of the leak was unknown. The dealer stated that the heater hose assembly needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 159,450.

Mileage: 159,450

The contact owns a 2014 Ford Escape. The contact stated that the low coolant level warning light was illuminated. The contact stated that coolant was added approximately every 7 days. The vehicle was taken to the dealer where it was diagnosed and repaired; however, the contact was unaware of the diagnostic result or what repair was performed. The contact stated that the failure recurred 9-months after the repair. The vehicle had been taken to the dealer who was unable to determine the cause or location of a coolant leak. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,721.

Mileage: 141,721

The contact owns a 2014 Ford Escape. The contact stated that on two occasions while driving at approximately 35 MPH, several unknown warning lights illuminated. Additionally, the message " Coolant Low - Stop Vehicle" was displayed. The contact added coolant to the coolant reservoir and the vehicle was driven to the residence. The vehicle was parked, and the contact observed condensation underneath the front of the vehicle. The vehicle was then diagnosed using a handheld diagnostic machine and the contact was notified to check the coolant. The contact had a mechanic friend to remove the coolant reservoir and became aware there were holes on the bottom of the coolant reservoir. The coolant reservoir was replaced. Additionally, the contact stated that coolant had leaked onto the spark plugs, causing an engine misfire. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The contact researched and became aware of TSB: 22-2229. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,615.

Mileage: 134,615

The contact owns a 2014 Ford Escape. The contact stated that while driving approximately 25 MPH, the message "Engine Overheated" was displayed and the vehicle started losing motive power and stalled. The vehicle was towed to the local mechanic who diagnosed and determined that the cylinder head was cracked and needed to be replaced. The vehicle was repaired but approximately three months later the failure reoccurred, and the vehicle was towed to the local dealer. The vehicle was not yet repaired. No further information was available. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2014 Ford Escape. The contact stated while driving 25 MPH, the engine overheated and the vehicle stalled, nearly causing a crash. The messages "Engine Coolant Low" and “Overheating - Safety Stop" were displayed. The vehicle was towed to an independent mechanic, where it was diagnosed that the cylinder head was fractured, causing oil intrusion in the engine. The contact stated that the mechanic took the engine apart and replaced the cylinder head. Additionally, the contact stated that after refueling the vehicle, the vehicle failed to restart. The contact was able to restart the vehicle after several attempts. The contact activated the hazard lights and drove the vehicle. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the vehicle was sputtering and hesitating. The contact stated that the failure also occurred during start-up. The message low coolant level was displayed, and the check engine warning light was illuminated. The vehicle had been taken to a certified mechanic where it was diagnosed that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was returned to the mechanic where it was diagnosed and determined that the head gasket had failed, and there was a fracture in the engine and there was a coolant and exhaust odor. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer had not been made aware of the failure. The failure mileage was 130,000.

Mileage: 130,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired, with the check engine warning light illuminated. Additionally, the contact stated that the engine overheated. The contact stated that the vehicle was parked and allowed for the engine to cool down. The vehicle was later started and taken to the dealer. The vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 71,669.

Mileage: 71,669

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine started overheating. The contact pulled over to the shoulder of the roadway and turned off the vehicle. After a visual inspection, the contact became aware that the coolant reservoir was empty even though the contact had refilled the reservoir the day before. The engine overheating warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the message "Low Coolant" was displayed. The contact stated that there was coolant leaking from the vehicle. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown. The VIN was not available.

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was taken for an oil change, and the vehicle was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 81,600.

Mileage: 81,600

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the engine had overheated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that engine coolant had leaked into the cylinders, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the "Low Engine Coolant" message was displayed. The check engine and ABS warning lights were illuminated. The contact added coolant to the coolant reservoir, but the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,200.

Mileage: 78,200

The contact owns a 2014 Ford Escape. The contact stated while driving 25-26 MPH, the message "Engine Fault" was displayed, and the contact noticed an abnormal burning odor. The contact pulled over to the side of the road and turned off the vehicle. The contact stated that upon inspecting the vehicle, there was coolant leaking onto the ground. The contact drove to the residence and parked the vehicle. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. Additionally, the contact stated that rear passenger's side taillight failed to operate as needed, and the taillight bulb had been replaced several times; however, the failure persisted. The contact also stated that the infotainment system and the rearview camera were inoperable. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 171,000.

Mileage: 171,000

The contact’s mother owns a 2014 Ford Escape. While the contact's mother was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 117,000.

Mileage: 117,000

The contact owns a 2014 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the temperature gauge indicated that the engine was overheating. The vehicle was taken to the local dealer who replaced an oxygen sensor, but the failures persisted. The manufacturer was notified of the failure. The failure mileage was 68,000.

Mileage: 68,000

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 55 MPH, the temperature gauge indicated that the engine was overheating. The contact stated that the vehicle stalled and failed to restart. The contact stated there was no warning light illuminated. The contact had the vehicle towed to the residence. The contact stated that prior to the failure an oil change was being performed by a local dealer who advised the contact that coolant was leaking into the engine and that it was a well-known failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Manufacturer Communication Number: 19-2139 - Coolant Intrusion Into The Cylinders (Engine and Engine Cooling). The failure mileage was approximately 130,000.

Mileage: 130,000

The contact owns a 2014 Ford Escape. The contact stated while driving 35 MPH, the temperature gauge indicated that the engine was overheating, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to restart after cooling down. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed failures with the coolant hose and coolant valve. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 160,000.

Mileage: 160,000

The contact owns a 2014 Ford Escape. The contact stated while attempting to start the vehicle, the vehicle failed to respond as intended. After several days, while driving, the contact became aware that the engine was misfiring, and the coolant fluid was low. The contact was able to inspect the fluids, and immediately after opening the coolant reservoir, the coolant level went up. The vehicle was taken to a local dealer where it was diagnosed with air bubbles; however, the failure persisted. The local Toyota dealer was contact, and the contact was advised to take the vehicle to a Ford dealer for assistance. The vehicle was taken to the local Ford dealer where it was diagnosed with a coolant intrusion into cylinder #3. The vehicle was not repaired. The contact related the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the vehicle was not included. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,300.

Mileage: 85,300

The contact owns a 2016 Ford Escape. The contact stated while driving at 50 MPH, the engine overheated, and the vehicle stalled with the high-temperature warning light illuminated. The vehicle was towed to an independent where the vehicle was diagnosed with a cracked plastic coolant reservoir. The contact was informed that the coolant reservoir needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was towed to the same independent mechanic where the vehicle was diagnosed as a failure with the coolant tubes. The contact was informed that the coolant tubes needed to be replaced. The vehicle was repaired but the failure persisted. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,768.

Mileage: 50,768

The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware of a leak underneath the vehicle. The vehicle was taken to the dealer, and the dealer discovered a coolant leak; however, the dealer was unable to determine the location of the leak. The contact was instructed to wait several weeks and then insert a dye to determine the source of the leak. The dealer insisted that a faulty sensor needed to be replaced because the engine temperature could not be determined. The sensors were replaced; however, the failure persisted. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the vehicle would shake without warning. The contact also stated that the coolant needed to be frequently replenished. The failure persisted and the contact stated that the vehicle was starting to hesitate while depressing the accelerator pedal. Upon investigation, the contact discovered that coolant was leaking into one of the cylinders. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 75,000.

Mileage: 75,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed the vehicle lost motive power and the engine overheated, with the check engine warning light illuminated. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed as failure with the head gasket and the engine block. The contact was informed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to the dealer for a diagnostic test however, the result was undisclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated while driving at approximately 55 MPH, she observed smoke issuing from under the hood and from under the vehicle. No warning lights had been illuminated. The contact was able to pull over and shut the vehicle off, however upon exiting the vehicle she saw that flames were coming from under the vehicle from an area just behind the front tires. The contact called the fire department, and the police department also was on the scene and issued an incident report. The vehicle was towed to an impound lot and was not repaired. The manufacturer was not informed of the failure. The failure mileage was 133,355.

Mileage: 133,355

There's coolant intrusion in my engine due to - as best I can figure - a manufacturing defect that Ford acknowledges in their 2.0L EcoBoost engines (per TSB 22-2229), but NOT in their 1.5L and 1.6L EcoBoost engines (mine is a 1.6L and was produced in parallel with the 2.0L, though they later replaced it with a 1.5L). This is an acknowledged defect, plain and simple, and a safety issue because the engine can catastrophically fail during use due to it! The only fix is literally replacing the engine. Ford won't do anything because it's past the drivetrain warranty.

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the high engine temperature warning light illuminated. The vehicle was taken to an independent mechanic. The contact was informed about NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.

Mileage: 94,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated and was shaking abnormally. The vehicle was towed to an independent mechanic where it was diagnosed with a failed freeze plug. The contact was informed that the freeze plug needed to be replaced. The vehicle was not repaired. The contact was informed about NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown.

The contact owned a 2014 Ford Escape. The vehicle was taken to an independent mechanic for a service appointment which included a system scan and replacement of the coolant valves. The contact stated that after the repair was completed and the mechanic was test-driving the vehicle, the engine caught on fire. A nearby Police Officer alerted the mechanic to pull the vehicle over to the shoulder of the road because the vehicle was on fire. The mechanic drove the vehicle to the shoulder of the road and exited the vehicle. The Police Officer extinguished the fire by using a fire extinguisher that was in the trunk of the officer's vehicle. No injuries were sustained. The vehicle was towed back to the independent mechanic. The contact was informed that the cause of the fire was the engine and the engine coolant. The vehicle was destroyed due to the fire. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2014 Ford Escape. The contact stated while operating the vehicle, the "Coolant Low" message was displayed. Upon inspection, the contact discovered that the coolant reservoir was extremely low, but no visible evidence of a coolant leak was present. The contact added coolant to the reservoir, but the failure continued to occur. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 60,000.

Mileage: 60,000

I have had coolant issues with this car for 7+ years. No matter what work I have done to it, it still looses coolant. I'm currently topping off the reservoir every 3-4 days. Pressure test does not find a leak but it must be going somewhere!! Within the past 3 months I have had: - heater hose replaced ($500+ at dealership) - valve cover gasket and turbocharger wastegate control solenoid replaced ($800+) - coolant tube and vac system replaced ($1000+ at dealership) I have had other extremely expensive repairs done over the years, including recalls, and the car still looses coolant somehow.

Coolant intrusion around 130,000 miles. I swapped the motor from a 2013 Escape that had 107,000 miles on it and the coolant intrusion is happening with that one after driving 15,000 more miles.

The contact owns a 2014 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the high temperature gauge alert was red and the notification to stop and the turn off engine soon warning light was illuminated. The contact's wife parked the vehicle and turned the vehicle off. The engine had overheated. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 112,000.

Mileage: 112,000

The contact owns a 2014 Ford Escape. The contact stated that a message indicating that the coolant level was low was displayed. The contact stated that the vehicle was experiencing excessive coolant consumption because he was adding coolant to the vehicle more frequently than usual. Additionally, the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that coolant was leaking in a cylinder. The dealer determined that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where no coolant leak was found; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the water pump was leaking and needed to be replaced. The dealer provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 116,000.

Mileage: 116,000

After remote starting the vehicle, the vehicle timed out. Upon entering and starting the vehicle, a check engine light and overheating notification were received. The vehicle was undrivable and this occurred during single-digit temperatures. The vehicle was left overnight (single-digit cold weather) and upon return the following day, the vehicle was started and still had a check engine light and engine overheating notification. The vehicle was towed to the dealership for diagnosis. The dealership determined that coolant was leaking into cylinders 1 and 2. The dealer indicated that the necessary repair would be an entire engine replacement and was quoted $10,000 dollars. The repair estimate was declined and the vehicles check engine light was cleared and ran fine.

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to blow white smoke out of the exhaust PIPE. The contact stated that the low coolant level warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was a coolant leak and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was approximately 161,000.

Mileage: 161,000

The contact owns a 2014 Ford Escape. The contact stated that the service engine warning light was illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic where a coolant leak was discovered between cylinders #2 and #3. The vehicle was then taken to the dealer and the failure was confirmed. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The engine was replaced out of pocket. Recently, another coolant leak was discovered during an engine inspection. The vehicle was repaired; however, there was a strong fuel odor coming from the vehicle. The vehicle was taken back to the dealer and the contact was informed that the fuel odor was not detected. The vehicle was not repaired. The failure mileage was 124,173.

Mileage: 124,173

The contact owns a 2014 Ford Escape. The contact stated while her daughter was driving 55 MPH, the vehicle shut off inadvertently. There was no warning light illuminated. The contact's daughter was able to veer to the side of the road. The contact's daughter inspected the coolant level and noticed that the coolant level was significantly low. The contact's daughter added coolant to the vehicle and was able to continue driving. The contact stated that coolant was being added to the vehicle every two weeks. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into the turbo, and the turbo needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2014 Ford Escape. The contact stated while driving at approximately 65 MPH, the head gasket overheated, and the vehicle shut off. The contact was able to veer off the highway. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the orange antifreeze caused the head gasket to fail. The mechanic advised the contact that the head gasket needed to be replaced. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 164,000.

Mileage: 164,000

A repeated low coolant light continues to show up after refilling the system and having it flushed. The system message center presented a message that said "Stop Safely Now" due to low coolant. The engine temperature gauge was reading completely cold.

The contact owns a 2014 Ford Escape. The contact stated while driving 45 MPH, the "High Engine Temperature - Stop Safely" message was displayed on the instrument panel with the temperature gauge indicating that the engine was hot. The contact pulled over and allowed the engine to cool down. Upon inspection, the contact discovered that the coolant reservoir was empty. The contact replenished the coolant and drove the vehicle home. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 78,000.

Mileage: 78,000

The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated and jerked upon the depression of the accelerator pedal. The vehicle was taken to a dealer, and it was initially discovered there was a leak in the expansion tank as well as a defective thermostat. The contact stated that both parts were replaced. Despite the repair, the contact continued to experience failure with the check engine warning light displayed on the instrument panel and an abnormal burning odor was coming from the vehicle. After several visits to the dealer, it was discovered that coolant had leaked into one of the engine cylinders. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Escape. The contact stated while driving uphill at 35–45 MPH, there was white smoke coming from the tailpipe. The vehicle went into LIMP Mode and lost motive power. The engine temperature rose to a HOT level. There were no warning lights illuminated. The contact was able to veer off the roadway. The contact stated who is an independent mechanic completed a diagnostic test and indicated that there were codes for the cylinder head, overheating, and cam position sensor fault. There was coolant entering the cylinder head and exiting through the tailpipe. The manufacturer was contacted and informed the contact about a software program and referred the contact to the local dealer and the NHTSA Hotline. The failure mileage was approximately 153,000.

Mileage: 153,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the "High engine temperature, stop safely" message was displayed before the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was coasted to the side of the road. Upon inspection, the contact discovered that the coolant reservoir was empty. The contact had to add water or coolant to the coolant reservoir for the vehicle to restart. The vehicle was taken to an independent mechanic; however, the cause of the failure could not be determined. The vehicle was not repaired. The contact stated that the vehicle previously had two unknown repairs for coolant intrusion; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 112,000.

Mileage: 112,000

After no signs of overheating or leaks the coolant level of the car has dropped significantly after topping off several times. The heat stopped working and the coolant reservoir never stayed filled. We took it to the dealership for diagnosis. The service representative told us the coolant was leaking directly into the engine and the only solution is to replace the cracked engine block.

The contact owns a 2014 Ford Escape. The contact stated that while starting the vehicle, the Coolant Low message was displayed. The contact needed to add coolant every other day; however, the failure persisted. The vehicle was taken to an independent mechanic, who was unable to locate the coolant leak. The mechanic also determined that oil was leaking from the valve cover. The valve cover gasket was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The failure mileage was approximately 101,000.

Mileage: 101,000

The contact owns a 2014 Ford Escape. The contact stated while his wife was driving 40 MPH, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the heater hose. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then determined that coolant intrusion had damaged cylinder #3, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 45 MPH, he heard an abnormal sound coming from the engine compartment. The contact observed that the temperature gauge was indicating that the engine was overheating. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle was losing motive power and was able to pull into a parking lot. The contact stated that he opened the hood and observed that the radiator hoses had split. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the radiator hoses needed to be replaced. The vehicle was repaired. The contact stated that the same overheating failure had occurred again and returned the vehicle to the same dealer who stated that the hoses were not damaged. The vehicle had not been repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 78,000.

Mileage: 78,000

The contact's daughter owns a 2014 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the engine was misfiring, and the vehicle was hesitating. Additionally, the engine power was reduced. The contact was unaware if there was a warning light illuminated. The contact's daughter was able to drive to her destination. The contact's daughter then noticed that the coolant level was low and added coolant to the reservoir. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle shuddered with blue smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.

Mileage: 88,000

The contact owns a 2014 Ford Escape. The contact stated that after a visual inspection of underneath the vehicle, he observed a coolant leak originating near the engine compartment. The low coolant warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with compression in the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 71,000.

Mileage: 71,000

My car began to overheat and enter limp mode, when diagnosed the codes that appeared correlated directly with a safety recall issued in 2017. I brought my car to ford 2x to have them service the recall. I was given my car back, with the check engine light on and still overheating.i went to another dealership, who diagnosed my car again and I paid 712$ for a “water outlet connector “ and this did not resolve the issue. Ford decided to keep the car for 2 months, unable to diagnose the issue, they kept dropping it off to me and it would overheat… they towed it 2x back to the dealership for overheating after they drove 100+ miles on it. Instead of fixing the issue, they kept telling me it was not overheating and dropped it off to me with the check engine light on, the same codes, and overheating… stopping abruptly at high speeds. I brought it back to ford after it cut power at 50 mph with my daughter in it… Now I am being told, I have a cracked cylinder head and the recalled part has nothing to do with the cracked cylinder head … which was not cracked prior too all the repairs done. I was not informed that it was cracked, until November 6 2023. My car has been serviced since July 21st 2023. A cracked cylinder head, is a direct result of a faulty recalled part… which ford replaced a coolant level sensor and stand pipe to prevent this issue. It is not resolved. The estimated the repair at 5800$ and failed to give me any invoices. Refusing to work on my vehicle.

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was losing coolant, but there were no visible coolant leaks. The engine and temperature gauge warning lights were illuminated. Additionally, while driving at an undisclosed speed, the oil light illuminated. The contact stated that while attempting to accelerate, she noticed white smoke coming from the two exhaust tips. The contact checked the oil, and the oil was at the correct level. The vehicle was taken to three independent mechanics, and the contact was informed that the engine may need to be replaced. The contact called the local dealer and was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 158,000.

Mileage: 158,000

The contact owns a 2015 Ford Escape. The contact stated while driving 45 MPH, the engine was overheating. Additionally, the contact stated that the vehicle was consuming an excessive amount of engine oil. The message to “Pull Over Safely” was displayed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.

Mileage: 114,000

The contact owns a 2014 Ford Escape. The contact stated that when the vehicle was started, the temperature gauge indicated that the engine was overheating. The contact checked under the hood and became aware that oil had leaked out and was covering the engine. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Escape. The contact stated that while driving 40 MPH, the check engine warning light illuminated, and the message "Pull Over Immediately - Coolant Issue" was displayed. The contact stated that she purchased coolant that her father added to the vehicle. The contact stated that the failure had been recurring while driving, and she had been adding coolant to the vehicle approximately every 12 days. The vehicle was taken to an independent mechanic, where an unknown diagnosis was provided and unknown repairs were performed; however, the failure persisted. The dealer was notified of the failure, and an appointment was scheduled for diagnostic testing. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 48,000.

Mileage: 48,000

The contact owns a 2014 Ford Escape. The contact stated that while starting the vehicle, the vehicle would idled roughly for 10 minutes or more, and he noticed that a significant amount of white smoke was emitted from the tail pipe. There was no warning light illuminated. Additionally, the contact stated that he had noticed that the vehicle was experiencing abnormal coolant consumption, which required him to add coolant to the vehicle every week. The contact had taken the vehicle to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine block. The vehicle was not repaired. The contact stated that the failure recurred increasingly, and the vehicle had failed to start. The dealer was not notified of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 97,000.

Mileage: 97,000

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was idle, there was white smoke coming out of the exhaust pipe. There was no warning light illuminated. The vehicle was taken to the Toyota dealer where it was purchased. The Toyota dealer diagnosed that engine oil was leaking from the valve cover gasket. The dealer replaced the valve cover gasket, the coolant hoses, and the coolant reservoir; however, the failure recurred. The vehicle was taken back to the Toyota dealer, where the engine was replaced; however, the failure persisted, and the engine was replaced a second time. The contact stated that upon taking the vehicle to the Toyota dealer for an oil change, the dealer informed the contact that the Eco booster was leaking. There was no further information provided. The vehicle was not repaired. The local Ford dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 113,154.

Mileage: 113,154

The contact's daughter owns a 2014 Ford Escape. The contact stated after her daughter had driven and parked the vehicle, the vehicle started overheating and there was steam coming from the cowl. There was no warning light illuminated. The vehicle was taken to two different independent mechanics, where the vehicle was inspected, but the cause of the failure could not be determined. The coolant bypass was replaced; however, the failure persisted. The vehicle was taken to the dealer, who informed the contact that the failure could be related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the vehicle was not diagnosed nor repaired. Additionally, the contact stated that the front driver's side door failed to close securely. The contact stated that the latch needed to be pushed manually in order to lock the door. The contact related the failure to NHTSA Campaign Number: 20V331000(Latches/Locks/Linkages); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 85,000.

Mileage: 85,000

The contact owns a 2014 Ford Escape. The contact stated while operating the vehicle with the air conditioner activated with heat selected, the air failed to get warm or hot. The vehicle was taken to an independent mechanic who diagnosed that the failure was due to a faulty engine head gasket caused by a coolant leak into the engine cylinders. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 116,601.

Mileage: 116,601

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the vehicle had experienced rough idling and was taken to the local mechanic who diagnosed that engine coolant was present inside cylinder #3. The contact was advised to take the vehicle to the local dealer for service. After retrieving the vehicle, while driving approximately 25 MPH, the message "Engine Overheating" had displayed. Upon inspection it was discovered that there was no coolant inside the reservoir however, there was no visible coolant leaks found. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 74,000.

Mileage: 74,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the coolant warning light illuminated. The contact then stated that the coolant level was low. Additionally, the contact stated that within two months, she had added coolant to the vehicle twice. The vehicle was then taken to an independent mechanic where the vehicle was given a tune-up and the contact was informed that the timing chain needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into that engine and the engine needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was informed that the cost for the repair would be out of pocket. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

Mileage: 77,000

Our ford escape has been leaking coolant excessively and is experiencing intermittent over-heating of the cylinder head. Ford has a recall for this matter however our local ford dealership refuses to service our vehicle, there are also two other recalls that they are refusing to acknowledge.

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started to run rough. The contact stated that the vehicle was vibrating with smoke coming from the engine compartment. The contact stated that the "low coolant" and check engine warning lights were illuminated. The contact stopped and had the vehicle towed to a local dealer. The dealer diagnosed the vehicle and determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant Intrusion In Cylinders (Engine and Engine Cooling). The failure mileage was approximately 137,000.

Mileage: 137,000

The contact owns a 2014 Ford Escape. The contact stated that while attempting to accelerate from a stop light, the vehicle would not immediately respond. The contact stated that the vehicle also hesitated while attempting to accelerate. Additionally, after refilling the coolant reservoir, the coolant reservoir was empty after three days. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 173,000.

Mileage: 173,000

The contact owns a 2014 Ford Escape. The contact stated that while stopped at a red light, the message that the engine was overheating was displayed. The contact pulled over and shut off the vehicle to allow the engine to cool down. After waiting several hours, the contact attempted to add coolant to the coolant reservoir; however, the coolant immediately leaked out of the vehicle. Due to the failure, the vehicle was towed to an independent mechanic where a coolant leak failure was confirmed. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall. The vehicle remained in the possession of the mechanic unrepaired. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, there was white smoke coming from underneath the hood of the vehicle, and the vehicle would not properly accelerate while depressing the accelerator pedal. The check engine light warning light illuminated, and the low coolant message was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 30,000.

Mileage: 30,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle hesitated and started sputtering. The check engine warning light started flashing then remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was currently at the independent mechanic. An undisclosed dealer and the manufacturer were notified of the failure, but no further assistance was provided. The failure mileage was approximately 55,000.

Mileage: 55,000

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was consuming an abnormal amount of coolant. The vehicle was taken to the dealer to be serviced. The vehicle was diagnosed with coolant intrusion into the cylinders; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 140,000.

Mileage: 140,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was running rough. The contact stated that the engine had misfired. The engine warning light was illuminated. The contact stated that the coolant level was low. The vehicle was taken to an independent mechanic who topped off the coolant. The contact also received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate mileage at the time of the failure was 45,000. Parts distribution disconnect.

Mileage: 45,000

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 30 MPH, a message indicating that the coolant level was low was displayed. The check engine warning light was illuminated. The contact stated that she had been adding coolant to the vehicle weekly; however, the failure persisted. Additionally, the contact stated that the vehicle failed to start after several attempts. The contact was able to restart the vehicle; however, the failure recurred intermittently. The vehicle was taken to the dealer, where a heater hose was installed; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #3 and the pistons. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was unknown.

Mileage: 128,907

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was stationary, she became aware of a coolant leak. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the coolant bypass valve to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to an independent mechanic, where it was diagnosed with needing the coolant bypass valve to be replaced a second time. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to an independent mechanic, where it was diagnosed with needing the coolant bypass hoses to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to an independent mechanic, where it was diagnosed with needing the coolant bypass hoses to be replaced for a second time. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle to another independent mechanic, where it was diagnosed with needing the coolant bypass radiator hose and the coolant reservoir to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the first independent mechanic, where it was diagnosed with needing the coolant temperature sensor and the water outlet to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 111,000.

Mileage: 111,000

2014 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 17V-209. THE CONSUMER STATED WHILE DRIVING AN 1.5 HOURS TO THE BEACH BACK AND FORTH THE VEHICLE STOPPED ACCELERATING AND THE VEHICLE TO A FORD DEALERSHIP. THE MECHANIC STATED THE ENTIRE ENGINE HAD TO BE REPLACED DUE TO A CRACKED ENGINE AND OVERHEATING.

The contact owns a 2014 Ford Escape. The contact stated while exiting a parking lot, the vehicle started overheating with the check engine warning light illuminated. The vehicle was towed to the dealer and the dealer stated that coolant was leaking into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) and referred the contact to the NHTSA Hotline. The failure mileage was 86,000.

Mileage: 86,000

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Upon inspection, the contact determined that cylinder #3 was misfiring. The contact stated that after removing the spark plug, it was discovered that coolant had leaked into cylinder #3. The local mechanic was contacted and informed the contact that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 114,000.

Mileage: 114,000

The contact owns a 2014 Ford Escape. The contact stated that while attempting to operate the heating system, the vent displayed cool air. The contact then stated that she noticed that every three weeks, she had to replace the coolant back into the radiator. No warning lights were illuminated. The vehicle was taken to the dealer where the vehicle had not yet been diagnosed; however, the contact was informed by the dealer that coolant had leaked from an unknown location of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and to contact the NHTSA Hotline. The failure mileage was approximately 110,000.

Mileage: 110,000

The contact owns a 2014 Ford Escape. The contact stated that the vehicle failed to start as needed. While driving at various speeds, the vehicle stalled with unknown warning lights illuminated. The vehicle was taken to the local dealer and an independent mechanic, and the contact was informed that anti-freeze was intruding into the engine. The vehicle was repaired but the failure recurred. The vehicle was taken to the local dealer who provided an unknown diagnosis. The vehicle was not repaired due to parts being backordered. The manufacturer was not contacted. The failure mileage was approximately 86,000.

Mileage: 85,000

The contact owned a 2014 Ford Escape. The contact stated while driving 45 mph, he noticed smoke exiting from the rear of the vehicle. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and exited the vehicle safely. The contact opened the hood and saw fire located around the engine. The contact stated a bystander attempted to extinguish the fire but the vehicle was engulfed in the fire. The fire department extinguished the fire but no fire report was filed. The contact stated the police officers did arrive at the location and deemed the vehicle a total loss but no report was filed. The contact stated no one was injured or sought medical attention. The vehicle was not drivable. The vehicle was towed to the tow yard. The vehicle was not diagnosed. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.

Mileage: 91,000

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle the engine temperature gauge had increased to high and the message "engine overheating" had displayed before the vehicle began to shake and vibrate. The vehicle was towed to the local mechanic who diagnosed that the engine coolant had leaked into the engine cylinder one and that the engine was severely damaged and needed to be replaced. The local dealer was notified of the failure and confirmed the engine would need to replaced for the failure noted by the independent mechanic. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 25,000

Mileage: 25,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the coolant level warning light illuminated. The contact pulled over and checked the coolant level and noticed that there was coolant in the coolant reservoir. The contact stated that after resuming driving the coolant level warning light illuminated, and the vehicle stalled. The contact added more coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that the water pump needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was contacted, and the manufacturer stated that there was no recall on the vehicle for the failure. The failure mileage was 150,000.

Mileage: 150,000

The contact owns a 2014 Ford Escape. The contact stated while driving 40 MPH, the engine coolant level low and high temperate warning lights were illuminated with a message to pull over displayed. The contact pulled over safety. The contacted added more coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that the cylinder head assembly needed to be replaced. The contact was also informed that the vehicle was already serviced under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 122,664.

Mileage: 122,664

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and steam was coming from the engine compartment. The contact stated that a fluid leak was seen underneath the vehicle while parked. The coolant reservoir was refilled. The vehicle was taken to a local dealer to be serviced under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact made the mechanic aware of the failure, and the vehicle was diagnosed, and it was determined that the engine needed to be replaced because of coolant intrusion. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 81,830.

Mileage: 81,830

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact was informed by the dealer that a coolant sensor would be placed inside the vehicle to remedy the recall. Since the recall, the coolant warning light would frequently appear on the instrument panel. The contact was then informed by the dealer to frequently replenish the engine coolant, no further inspection on the vehicle was performed. The contact then took the vehicle to an independent mechanic where he was informed that coolant had leaked into the oil. The manufacturer was also notified of the failure and the contact was informed that he may be reimbursed for the cost of repair if the failure led to a recall. The vehicle was not repaired. The failure mileage was approximately 75,000.

Mileage: 75,000

The contact owns a 2014 Ford Escape. The contact stated that the engine was misfiring. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs. The vehicle was repaired but the failure persisted. The contact called an independent mechanic and was informed that the fuel injector was faulty. The contact added fuel injector cleaner, but the failure persisted. The vehicle was taken to the local dealer where it was determined that antifreeze was leaking into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 78,000.

Mileage: 78,000

The contact owns a 2014 Ford Escape. The contact stated while driving 45 MPH, there was significant white smoke coming out of the exhaust pipe. Additionally, the message "Engine Power Reduced" was displayed. The contact pulled into a gas station and verified that the engine oil and coolant level were normal; however, the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the cylinder head gasket was leaking coolant into the engine. Additionally, the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) since the VIN was not included. The failure mileage was approximately 110,000.

Mileage: 110,000

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, after shifting the vehicle into drive, the engine started to overheat and went into LIMP Mode. The check engine warning light and the low coolant warning light were both illuminated. The contact took the vehicle to a certified mechanic who stated that the exhaust from the coolant was getting into the engine, causing a fracture in the head gasket. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 56,000.

Mileage: 56,000

The contact owns a 2014 Ford Escape. The contact stated that the vehicle had previously stalled and was taken to an independent mechanic, where the spark plugs, and coils were replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving approximately 55 MPH, the vehicle went into Limp Mode with the "High-Engine Temperature - Stop safely" message displayed, and the battery warning light illuminated. The vehicle was taken back to the mechanic, where it was diagnosed that there was a crack in the cylinder head of the engine. The vehicle was not repaired. The contact referenced the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 138,000.

Mileage: 138,000

The contact owns a 2014 Ford Escape. The contact stated while driving at 45 MPH, the low coolant warning light was illuminated. The contact then pulled into a gas station and turned off the vehicle. The message "High Engine Temperature. Stop Safely" was displayed. The contact stated that her husband who was following her at the time also pulled into the gas station and opened the hood of the vehicle. The contact's husband saw flames coming from the engine compartment. The contact was able to extinguish the fire by pouring soda on the flames. There were no injuries sustained. The vehicle was then towed to the dealer. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 17V209000 (Engine And Engine Cooling). The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to follow up on the case. The failure mileage was approximately 111,344.

Mileage: 111,344

The contact owns a 2014 Ford Escape. The contact stated while driving 45 MPH, the service engine soon warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced due to piston #3 being fractured. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 42,987. The consumer stated the vehicle was taken to Mike Castrucci Ford-Lincoln, but no repairs were made to the vehicle.

Mileage: 42,987

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the message low coolant was displayed, and the engine temperature started overheating. After adding more coolant to the reservoir, the failure later reoccurred. The vehicle was taken to the local dealer who diagnosed that engine coolant had leaked into the engine cylinders. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 75,000.

Mileage: 75,000

The contact owns a 2014 Ford Escape. The contact stated that upon starting her vehicle, a coolant level low message was displayed on the instrument panel. The contact had taken the vehicle to four separate independent mechanics who were unable to diagnose the failure. The contact then took the vehicle to a dealer where the mechanic discovered that coolant had intruded into the engine cylinder and led to engine failure. The manufacturer was notified of the failure and informed her that there were no recalls on the VIN. The vehicle remained unrepaired and in the possession of the dealer. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns 2014 Ford Escape. The contact stated while starting the vehicle, the vehicle started shaking and the contact noticed black smoking coming from the vehicle. The contact stated that the vehicle stalled when she shifted the to reverse. The service required check engine coolant message was displayed. The contact added coolant into the reservoir and the vehicle was taken to dealer. The dealer stated that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The manufacturer was contacted, and a case was filed. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 59,000.

Mileage: 59,000

The contact owns a 2014 Ford Escape. The contact stated while driving 55 MPH, the vehicle was overheating however, the contact was able to pull over into an Auto Zone and added more coolant to the reservoir. The vehicle was taken an independent mechanic and no failure was found. The mechanic added more coolant. The dealer was contacted and stated there was no recall on the vehicle for the failure. The manufacturer was contacted and stated that the vehicle was not under recall for the failure. The failure mileage was 124,000.

Mileage: 124,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, an audible chime was heard with an unknown message displayed before the vehicle decelerated to 25 MPH. The contact stated after turning off and restarting the vehicle, the failure was self-corrected but recurred. The vehicle was taken to the local dealer who was unable to duplicate the failure. The contact discovered later that the coolant reservoir was constantly low and coolant needed to be added frequently. On several occasions, coolant had leaked from the engine. The cause of the failure was not determined. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number 17V209000 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 90,000.

Mileage: 90,000

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The contact stated that there was a knocking sound coming from the engine compartment. The contact stated that the vehicle then failed to properly accelerate and sometimes drove rough. The vehicle was taken to the local dealer who diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 36,000.

Mileage: 36,000

The contact owns a 2014 Ford Escape. The contact stated that on numerous occasions while attempting to start the vehicle, the engine failed to turn over. The check engine warning light was illuminated. The contact stated that several unknown warning lights were illuminated while attempting to start the vehicle. The vehicle was taken to Pep Boys where a diagnostic test was performed and produced an unknown code indicating the ECM was faulty. The contact referenced the Manufacturer Recall Number 15C03 (Electrical System). The dealer was not notified. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 125,000.

Mileage: 125,000

The contact owns a 2014 Ford Escape. The contact stated that the cooling system was losing coolant. The low coolant warning light was illuminated. The driver added additional anti-freeze. While driving at various speeds, the vehicle misfired, overheated, and stalled. The contact detected white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic who informed the contact about an unknown recall. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 14V495000 (Electrical System). The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the message "high temperature" was displayed. When the failure occurred, the motive power was suddenly reduced and the vehicle would not properly accelerate. Additionally, the transmission warning and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic who indicated that although the "high temperature" message was displayed, the engine was not overheating. The cause of the failure was not determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 78,000.

Mileage: 78,000

The contact owns a 2014 Ford Escape. The contact stated while driving 70-75 MPH, the vehicle began to overheat. A message indicating that the engine was overheating was displayed. The contact veered to the side of the roadway until the engine cooled down. The contact then pulled into a gas station where he refilled the coolant. The contact later noticed that coolant was leaking from the vehicle. The contact replaced the coolant reservoir, coolant hoses, and two coolant temperature sensors himself. Additionally, the contact stated while driving 60 MPH, the check engine warning light illuminated and the oil pressure warning light was illuminating intermittently. The contact pulled into a gas station and inspected the vehicle. The contact noticed that oil was leaking underneath the vehicle and onto the ground. The vehicle was towed to an independent mechanic where it was diagnosed that the cylinder head was cracked and was leaking oil. The vehicle was not repaired. The contact associated the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling).The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the coolant warning light would illuminate on the instrument panel. The contact called the dealer and was informed her vehicle was not under warranty. The contact also stated that while driving at 15 MPH, the vehicle shut off as the temperature gauge indicated that the engine was hot. There was white smoke coming from the exhaust pipe. The contact had the vehicle towed to an independent mechanic where she was informed that the cylinder had cracked and had leaked coolant into the engine which resulted in engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. The vehicle had been repaired. The failure mileage was approximately 98,000.

Mileage: 98,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an unknown speed, she noticed that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The contact was informed that cylinder #3 showed signals of coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The failure mileage was 1,047.

Mileage: 1,047

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the vehicle would not properly accelerate due to a #2 engine cylinder misfire. Additionally, there was blue smoke coming from the exhaust. The vehicle was taken to the local dealer who diagnosed that the vehicle had experienced an internal coolant leak into the engine cylinder. The contact indicated that the failure eventually caused damage to the engine head gasket and the vehicle was inoperable. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 110,000.

Mileage: 110,000

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle overheated and cannot simply be fixed. The check engine warning light illuminated with a message to stop the vehicle immediately displayed. The temperature gauge was on HOT. The contact turned the vehicle off for 5 minutes, then restarted and drove to the local independent mechanic. The vehicle was diagnosed with an expansion tank crack and sensor failure. The mechanic related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The expansion tank and sensors were replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000. Mechanic changed 3 sensors and the expansion tank and has cost consumer over $400. Engine is overheating and can only be fixed by the manufacturer.

Mileage: 53,000

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated and there was smoke coming from underneath the hood. Additionally, the temperature gauge indicated that the engine was overheated. Upon inspection, it was discovered that the engine coolant was constantly low however, there were no visible leaks present. The vehicle was taken to the local dealer who diagnosed that coolant had leaked into the engine cylinder causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Escape. The contact stated while driving 35-45 MPH with her granddaughter in the front passenger’s seat, the vehicle began to stall. The warning "Low Coolant Level; Service Vehicle Immediately" message was displayed. The contact veered to the side of the road. The contact was able to restart the vehicle and drove back to her residence. The contact's son refilled coolant in the vehicle. However, the failure reoccurred while driving the next day. The contact's son, an independent mechanic, diagnosed that the coolant sensors, the engine spark plugs, and unknown parts needed to be replaced. The vehicle was repaired; however, the failure persisted. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle had previously been repaired for a coolant leak failure in 2017 and 2018. The manufacturer referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 122,000.

Mileage: 122,000

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle lost motive power. Additionally, while depressing the accelerator pedal, the turbo boost made a loud high-pitched sound. The contact stated that the low engine coolant warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle with a DTC code for misfires in cylinder #1 through cylinder #4. The mechanic determined that the valve cover gasket needed to be replaced. The vehicle was repaired. The failure reoccurred and the vehicle was towed to a different independent mechanic who diagnosed that there was coolant in the cylinders. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 106,000. The VIN was not available.

Mileage: 106,000

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle overheated and the coolant needed to be refilled daily. The vehicle was taken to two independent mechanics who related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated that while checking the oil, the contact noticed that the coolant level was very low. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The approximate failure mileage was 71,000.

Mileage: 71,000

I am having to add coolant in the reservoir. There is a indicator on the dashboard states coolant low. I don't know where the coolant is going. They're no visible leaks. I have not had a recall for this matter. Recalled are 2014 Ford Escape. They can overheat due to lack of antifreeze. Lack of coolant circulation could cause the engine to overheat and experience a crack in the cylinder head. A cracked head can cause pressurized oil leaks, oil that can leak onto hot engines. There have been reported fires.

My warning light comes on and it says coolant is low. I add some coolant and the warning light goes off. In a month the same thing happens again. I add coolant again. I have to keep adding coolant approximately every month. There is no puddle under car and the heat temperature gauge stays the same in normal range. Also My Daughter’s 2014 Escape also does the same thing. Hers started doing it in November.

My 2014 Ford Escape warning light comes on and says coolant is low so I add coolant and the warning light goes away. In another month this happens again so I add coolant again and light goes off. This happens approximately every month. The temperature gauge stays the same, it stays normal. My moms 2014 Escape does the same thing.

The contact owns a 2014 Ford Escape. The contact stated that initially, the coolant valve had become defective which resulted in her vehicle overheating as indicated by the temperature gauge. The contact took the vehicle to an independent mechanic where they replaced the coolant valve and coolant tank. Despite the repairs, the failure persisted and the vehicle was taken back to the mechanic where the diagnostic trouble code indicated that the coolant bypass was defective. The contact had the coolant bypass valve replaced and later discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. Also, the contact stated that while her daughter was at a red light, the vehicle shut off without warning. The contact's husband was called to the scene and was able to restart the vehicle. Once home, the vehicle was towed to the same independent mechanic where the vehicle was diagnosed with a defective transmission. The transmission was replaced. Additionally, she also stated that her vehicle would fail to start up after filling the vehicle with fuel. After multiple attempts, the contact was able to restart the vehicle and drove the vehicle back to the independent mechanic where he diagnosed the vehicle with a defective fuel pump. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V005000 (Fuel System, Gasoline). The contact then called both the dealer and the manufacturer and was informed that her vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 90,000. Consumer's daughter was sitting at the red light the car shut off, when she turned the car back on she was in drive but the car went into reverse. She almost hit the car behind her. She had to try and shift into drive but was only able to get it into neutral and move the car to the side so the other cars could get past. She had to remain with her foot on the brake because it would not shift into park. My husband had to come and help her. Vehicle

Mileage: 90,000

The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and produce smoke from the engine compartment. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was awaiting diagnostic testing. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 118,000. THE CONSUMER STATED THE VEHICLE LEAKED COOLANT. ALSO, THE ENGINE WAS RUNNING ROUGH AND BLOWING SMOKE. THE ENGINE NEEDED TO BE REPLACED.

Mileage: 118,000

The contact owns a 2014 Ford Escape. The contact stated that while his son was driving at an undisclosed speed, the vehicle overheated and there was smoke coming from the vehicle. The vehicle was towed to the independent mechanic, who diagnosed that the turbo and wiring harness was burnt, and there was coolant leaking in cylinders # 2 and # 3. The mechanic replaced the turbo, wiring harness, and valve cover gasket; however, after the repairs, the mechanic discovered there was a cracked head gasket. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was approximately 106,000.

Mileage: 106,000

The contact owns a 2014 Ford Escape. The contact stated that the coolant was leaking. Additionally, the vehicle failed to heat up. The contact added coolant to the coolant reservoir however, the coolant level was low the next day. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed the contact that the coolant system was pressurizing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The approximate failure mileage was 81,000.

Mileage: 81,000

The contact owns a 2014 Ford Escape. The contact stated that while at a complete stop, the vehicle would intermittently fail to accelerate upon the depression of the accelerator pedal without warning. As the failure persisted, the contact checked the engine and discovered that there was no coolant in the engine. Due to the failure, the contact had the vehicle towed to a dealer where the mechanic discovered that the coolant sensor was defective. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which he linked to the failure. The manufacturer was notified of the failure and informed him that his vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 126,000.

Mileage: 126,000

The contact's niece owned a 2014 Ford Escape. The contact stated that while his niece was driving at 60-65 MPH, she saw smoke coming from underneath the hood of the vehicle. The coolant warning light illuminated. The contact stated that as his niece veered to the side of the road and exited the vehicle, she saw fire underneath the vehicle. The contact's niece was able to extinguish the fire with the assistance of the fire department. A police report was filed. The vehicle was towed to a tow yard where it was totaled. The used car dealer was notified of the failure. The manufacturer was notified of the failure and advised the contact that they could not assist as the VIN was not included in the recall for NHTSA Campaign Number: 17V209000 (ENGINE AND ENGINE COOLING). The approximate failure mileage was 125,000.

Mileage: 125,000

Vehicle began shaking when idling and was taken to independent repair shop. Upon their inspection oil was found around the spark plugs which was an indication that there was a cracked cylinder head caused by overheating and requiring a new engine. There had been no sensor alert that coolant levels were low.

Vehicle continues to lose coolant. No visible leaks. Vehicle previously tested for coolant loss. Dealership performed pressure test. Tested satisfactory. Problem has persisted. FORD has issued a recall for coolant loss. Contacted FORD, told my vehicle is not on the recall list. My vehicle has the 1.6l ecoboost engine that has a known problem of coolant leaking into the cylinders. FORD customer service is unable to explain why my vehicle is not part of the recall, only saying my VIN is not part of the coolant recall. At some point my vehicle will suffer catastrophic engine failure or a fire. FORD has put coolant level sensors in vehicles with this engine. This does not solve the leaking problem, but at least monitors coolant level. My VIN strangely does not qualify for this.

The contact owns a 2014 Ford Escape. The contact stated that while driving at slow speeds, the vehicle overheated. There was an abnormal odor and detection of heat inside the vehicle. A message to pull over and check the engine was displayed. The vehicle was taken to the local dealer where it was diagnosed that there was anti-freeze in the engine and the engine needed to be replaced. The repair parts were not available. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The contact mentioned being extremely concerned about driving the vehicle and a possible fire. The failure mileage was 51,187.

Mileage: 51,187

I was driving on the highway and all of the sudden the temperature gauge maxed out and the console said engine overheating. I pulled off to the side and as soon as I put the car in park, the gauge returned to normal. The coolant reservoir was full and the radiator was not unreasonably hot. The check engine light came on at the beginning and went away as soon as I pulled off. I do not know what caused this problem, but it has not been recreated since then.

The contact owns a 2014 Ford Escape. The contact stated while driving 65 MPH, the vehicle started overheating with a warning light on the instrument panel. The contact pulled over to the side of the road and opened the hood and saw coolant leaking all over the engine. The contact added some water in the vehicle and waited a few minutes and drove back to the residence. The contact’s husband works as a mechanic and diagnosed the vehicle with a cracked coolant reservoir. The vehicle was repaired, and the entire cooling system was replaced however, the failure persisted. The contact took the vehicle to an independent mechanic to be inspected however, the mechanic was unable to duplicate the failure. The contact was informed that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact's father owns a 2014 Ford Escape. The contact stated that while his father was driving at an undisclosed speed, the vehicle overheated and loss motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic who informed the contact that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was then towed to the dealer and diagnosed that there was coolant found in cylinder number 2 from a cracked head gasket. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was 44,778.

Mileage: 44,778

The coolant replacement valve need to be replaced every 6 months and there are other year of this vehicle that has been recalled but, I do not see it recalled on the 2014. I have replaced this part almost 5 times since I bought this car from my dealership.

The contact owns a 2014 Ford Escape. The contact stated while driving at various speeds, the vehicle was leaking coolant. The contact stated that the low coolant warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where it was diagnosed with a cracked valve in the coolant system. The contact was informed that the coolant system needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been serviced under NHTSA campaign number: 17V209000 (Engine and Engine Cooling) prior to owning the vehicle however, the contact was relating the failure to the recall. The manufacturer had been informed of the failure and informed the contact that recall had already been serviced. The failure mileage was approximately 103,000.

Mileage: 103,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING COOLANT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HUB CITY FORD, INC. (2909 NW EVANGELINE THROUGHWAY, LAFAYETTE, LA 70507) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC STATED THAT THERE WAS NOTHING THAT NEEDED TO BE REPLACED. THE CONTACT WANTED A SECOND OPINION AND TOOK THE VEHICLE TO COURTESY FORD SOUTH (1201 US-167, ABBEVILLE, LA 70510) WHERE IT WAS DIAGNOSED WITH THE COOLANT RESERVOIR NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,328.

Mileage: 75,328

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE COOLANT WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE HAD TO REFILL COOLANT RESERVOIR REPEATEDLY. NEITHER THE LOCAL DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

Mileage: 66,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE STATED THE VEHICLE ENGINE COOLING SYSTEM FAILED. THE CONTACT STATED THAT A MESSAGE WAS RECEIVED ON THE INSTRUMENT PANEL STATING THAT THE COOLANT SYSTEM WAS LOW AND SERVICE WAS REQUIRED. THE CONTACT STATED THAT COOLANT NEEDED TO BE ADDED EVERY TWO WEEKS TO THE VEHICLE FOR THE ENGINE NOT TO FAIL. THE CONTACT ALSO STATED THAT THE COOLANT FAILURE STARTED IN MARCH OF 2019. THE VEHICLE WAS TAKEN TO BELL FORD (2401 W BELL RD, PHOENIX, AZ 85023) HOWEVER, A DIAGNOSTIC WAS NOT PERFORMED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 101,000.*LN*JB*DT*JB Thermostat and engine coolant temperature sensor needs to be replaced.

Mileage: 101,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE LOW COOLANT WARNING LIGHT WAS ILLUMINATED AND SHE HEARD AN ABNORMAL SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED ON AUGUST 12, 2020 WHILE STARTING THE IGNITION, SHE SAW WHITE SMOKE EXITING THE EXHAUST PIPE. THE CONTACT STATED SHE WHILE INSPECTING THE VEHICLE, SHE NOTICED THE COOLANT WAS RUNNING LOW. THE CONTACT STATED SHE CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED TO ADD COOLANT AND THAT THE VEHICLE WAS SAFE TO DRIVE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO LOCAL DEALER TASCA FORD LOCATED AT 250 WEBSTER SQUARE RD, BERLIN, CT 06037, (860) 828-3546, WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 60,500.

Mileage: 60,500

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE OVERHEATED WHILE DRIVING. THE CONTACT STATED THAT THE LOW COOLANT LEVEL WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THERE WAS EVIDENCE OF A COOLANT LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COOLANT RESERVOIR AND CYLINDER HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. CLONINGER FORD OF HICKORY (1241 US-70, HICKORY, NC 28602, (828) 328-2221) WAS CONTACTED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 64,400.

Mileage: 64,400

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE REVERSING OUT OF HER DRIVEWAY, THE INSTRUMENT PANEL SHOWED THE ENGINE TEMPERATURE WAS HIGH AND THE VEHICLE STARTED TO JERK. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AFTER A FEW MINUTES AND THE WARNING LIGHT DISAPPEARED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE TEMPERATURE SENSOR PROVIDED AN INCORRECT ENGINE TEMPERATURE READING. THE MECHANIC REFERRED THE CONTACT TO FAIRWAY FORD (2761 E STONE DR, KINGSPORT, TN 37660, 423-578-3600). THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,333. *LN *BF THE CONSUMER STATED THERE WAS TRANSMISSION FAILURE AS WELL. *TR

Mileage: 83,333

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHITE SMOKE WOULD EMIT FROM THE ENGINE UPON STARTING THE VEHICLE. THE CONTACT ALSO STATED THAT HE HAD NOTICED THAT BOTH OIL AND COOLANT HAD LEAKED FROM HIS VEHICLE AS THE LOW COOLANT WARNING MESSAGE HAD ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT HE HAS TO CONSTANTLY ADD COOLANT TO THE VEHICLE. THE CONTACT HAD NOT SPOKEN TO A DEALER IN REGARDS TO HIS FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, HIS VEHICLE HAD NOT BEEN INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA, THEY OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILLAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE COOLANT WARNING LIGHT ILLUMINATED, THE ENGINE STARTED TO OVERHEAT CAUSING THE VEHICLE TO STALL. THE CONTACT MENTIONED THAT THERE WAS WHITE SMOKE COMING FROM THE REAR OF THE VEHICLE EXHAUST PIPE. THE VEHICLE WAS TOWED TROTTER FORD LINCOLN (3801 BOBO RD, PINE BLUFF, AR 71603) WHERE IT WAS DIAGNOSED THAT THERE WAS COOLANT IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT INFORMED THE MECHANIC THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) 2 YEARS AGO. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE UNEXPECTEDLY STARTED TO RELEASE ODORS OF OIL AND SMOKE WAS SEEN COMING FROM THE UNDERNEATH THE HOOD. THE VEHICLE'S WARNING MESSAGE INSTRUCTED THE CONTACT TO PULL OVER. THE CONTACT OPENED THE HOOD AND NOTICED SMOKE AND DISCOVERED THE COOLANT RESERVOIR WAS EMPTY. THE CONTACT STATED THAT COOLANT WAS ADDED TO THE VEHICLE. THE VEHICLE WAS TAKEN TO LICCARDI FORD, INC. (1615 US-22 WATCHUNG, NJ 07069) FOR DIAGNOSES AND REPAIRS. THE CONTACT STATED THAT DEALER INFORMED HER THAT THE FAILURE WAS RELATED TO A RECALL. THE CONTACT STATED THE DEALER INFORMED HER THE COOLANT SENSORS WAS REPAIRED HOWEVER, THE CONTACT STATED THAT SHE CHECKED THE COOLANT RESERVOIR AND DISCOVERED THAT THERE WAS NO COOLANT IN THE VEHICLE. THE VEHICLE SENSORS FAILED TO WARN OF LOW OR NO COOLANT LEVEL. THE CONTACT STATED THE FAILURE WAS DUE TO THE RECALL WHICH THE VIN WAS INCLUDED IN AND SERVICED UNDER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.

Mileage: 155,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR KEPT RANDOMLY FLASHING AND THE VEHICLE WAS RUNNING HOT. AN INDEPENDENT MECHANIC PROVIDED A COOLANT PRESSURE CHECK AND FOUND COOLANT IN THE RESERVOIR. THE MECHANIC STATED THAT THE HEAD GASKET WAS CRACKED AND THE COMPRESSION SENSOR MAY NEED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER (NORTH BAY FORD, 1999 SOQUEL AVE, SANTA CRUZ, CA 95062, (831) 457-5858) REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED THE NEXT DAY. THE CONTACT ALSO STATED THAT THE THERMOSTAT WAS NOT REGULATING THE HEAT AND THE COOLANT LEVEL WAS FLUCTUATING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,992. *BF *TR

Mileage: 40,992

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING LOW SPEEDS, THE CONTACT NOTICED SMOKE COMING FROM THE TAILPIPE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED AND REPAIRED THE TURBO CHARGER, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.

Mileage: 61,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE EXPERIENCED DECELERATION AND LOSS OF ENGINE POWER. THE VEHICLE OCCUPANT SAW BLACK SMOKE EMITTING FROM THE VEHICLE. UPON INSPECTION OF THE ENGINE COMPARTMENT THE VEHICLE OCCUPANT SAW FLAMES. THE VEHICLE OCCUPANT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TOWED TO COURTESY FORD WHERE IT WAS CONFIRMED THE FAILURE WAS DUE TO THE RECALL. THE DEALER CONFIRMED WITH THE CONTACT THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. PARTS DISTRIBUTION DISCONNECT.

Mileage: 92,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE DEALER (UNIVERSITY FORD DURHAM, 601 WILLARD ST, DURHAM, NC 27701) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OIL LEAK THAT CAUSED THE HEATING SYSTEM TO FAIL. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND REPAIRED AGAIN, BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 37,225.

Mileage: 37,225

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE OPERATING THE VEHICLE, THE ENGINE OVERHEATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FORD OF UNIONTOWN, 1 SUPERIOR WAY, UNION TOWN, PA) WHERE IT WAS DIAGNOSED THAT THE COOLANT RESERVOIR HAD CRACKED AND CAUSED COOLANT TO LEAK OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 58,000.

Mileage: 58,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS CONSTANTLY OVERHEATING AND COULD NOT BE DRIVEN LONGER THAN A MILE WITHOUT THE FAILURE OCCURRING. THE DEALER (FRIENDLY FORD, 660 N DECATUR BLVD, LAS VEGAS, NV 89107, 1-888-347-5142) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TESTING AND REPAIR APPOINTMENT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GALPIN FORD, 15505 ROSCOE BLVD, VAN NUYS, CA 91343, (818) 787-3800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE STATIONARY, THE VEHICLE WOULD NOT START WHEN PROMPTED. AFTER APPROXIMATELY 15 MINUTES OF DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WAS ABLE TO START. FURTHERMORE, THE FAILURE OCCURRED AFTER FILLING THE FUEL TANK. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,100. *TT

Mileage: 66,100

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE OVERHEATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF FOR A COUPLE OF HOURS. THE VEHICLE WAS TOWED TO HEMBROOKE FORD (1900 HAMNER AVE, NORCO, CA 92860, PHONE NUMBER: (877) 384-5006) WHERE IT WAS DIAGNOSED THAT THERE WAS NO LEAK IN THE COOLING LINE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE HEMBROOKE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED BECAUSE THE DEALER WANTED TO CHARGE FOR A SECOND DIAGNOSTIC FEE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

Mileage: 59,000

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TASCA FORD (1300 PONTIAC AVE, CRANSTON, RI 02920, PHONE NUMBER: (401) 681-1300), BUT WAS NOT REPAIRED DUE TO LACK OF PARTS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/13/2017 *LN CONSUMER STATED SHE WAS ADVISED PARTS NOT AVAILABLE UNTIL END OF YEAR 2017 UPDATED 7/24/18*JB *TR

TL* THE CONTACT OWNED A 2014 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, FLAMES ERUPTED UNDERNEATH THE VEHICLE AND UNDER THE HOOD. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THE DRIVER NOTICED FLAMES COMING FROM UNDER THE HOOD AND FROM THE ENGINE COMPARTMENT. THE FRONT OF THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO WATERFORD TOWING LOT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER AND THE DEALER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. THE VIN WAS NOT AVAILABLE. *LN *TR

Mileage: 65,000

THE WHOLE CAR BEEN DOWN; FORD CONSTANTLY TELL ME NOTHING WRONG, BUT THE MIDSIZE SUV HAS BEEN IN AND OUT OF SHOP JAN.25-FEB.18-FEB.22-AND APR.12 OF 2016 NOW YOU ALL TELL ME WHAT'S WRONG WITH THIS CAR? I LOST 4 DAYS OF WAGES PLUS 4 DAYS OF WORK AND NO ONE KNOWS WHO SHOULD BE REPLACING MY LOST WAGES ; PLUS FEES I PAID WELLS ROADSIDE SERVICES FOR THE TWO JUMPS AND 1TOW. FORD PAID FOR THIS LAST FLATBED TOW, AND FORD ACCOMMODATED THE LOANERS FOR BECAUSE OF MY WARRANTY PLEASE CALL [XXX] TO HAVE HIM TO ACCOMMODATE AS WELL THANK YOU. ( THAT VEHICLE DOES NOTHING : ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A STRONG ODOR COMING FROM THE EXHAUST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

Mileage: 4,000

THE CAR TAKES APPROXIMATELY 18-22 MINUTES TO ATTAIN A SAFE AND PROPER INSIDE VEHICLE TEMPERATURE. EVEN WITH A REMOTE START INSTALLED IT WILL USUALLY TWO STARTS FOR THE CAR TO REACH A TEMPERATURE THAT IS NOT DANGEROUS TO MY INFANT NEPHEW. I CAN NO LONGER PICK HIM UP WITHOUT WARMING CAR UP FOR HALF AN HOUR. I BROUGHT BACK TO FULLERTON FORD DEALERSHIP IN NJ AND WAS TOLD BY SERVICE MANAGER [XXX] THAT HE HAD THE SAME PROBLEM WITH HIS ESCAPE. HE WAS ABLE TO JUST GET ANOTHER CAR. THE AVERAGE PERSON LIKE MYSELF IS TOLD TO CONTACT FORD CORPORATE AND FILE A COMPLAINT. I ASKED IF IT WAS POSSIBLE TO GET ANOTHER FORD ESCAPE OR EDGE AD WAS TOLD BY SALES MANAGER [XXX] I WOULD LOOSE MY INITIAL DOWN PAYMENT OF 4000 DOLLARS, THEY ALSO SAID THEY WOULD NEED ANOTHER 4000 DOLLARS AND INCREASED PAYMENTS. NOTHING I CAN DO EXCEPT LEAVE CAR IN DRIVEWAY DURING WINTER AND MAKE PAYMENTS. THE SERVICE INVOICE CLEARLY STATES "NO FIX AVAILABLE". YET THEY CONTINUE TO SELL THIS VEHICLE TO GENERAL PUBLIC AND DUPE US. THE DEALERSHIPS THAT CONTINUE TO SELL THIS VEHICLE SHOULD BE BOYCOTTED AND HELD RESPONSIBLE. THEY HAVE ALSO LIED ABOUT MPG ON STICKER. THEY CLAIM IT WILL BE BETWEEN 26-32 MPG. TOTAL LIE. THEY BLAMED THE WINTER FUEL MIXTURE. I TRIED A HIGHER OCTANE AND STILL HAVE NO SUCCESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 500

DUE TO COLD WEATHER, WALKED OUT AND STARTED CAR, RIGHT FOOT ON BRAKE, RIGHT INDEX FINGER ON STARTER BUTTON, LEFT FOOT ON OUTSIDE PARKING LOT AND LEFT HAND HOLDING CELL PHONE. AFTER STARTING CAR, CLOSED DOOR, WENT BACK INTO OFFICE FOR OVER 3-5 MINUTES, DID FIVE WEB SEARCHES BEFORE SISTER WHO WORKS IN OFFICE CAME IN TO MY OFFICE AND TOLD ME MY CAR HAD BACKED A PERFECT U, MISSED 6 VEHICLES PARKED OUTSIDE AND HIT OUR OFFICE BUILDING. MY CAR IS JUST THE DISTANCE OF THE SIDEWALK AND WALL PLUS A FEW FEET WITH WINDOW BETWEEN US, I HEARD THE CAR RUNNING WHILE IN OFFICE. WHEN I GOT TO CAR OUT SIDE IT WAS IN REVERSE, DOORS LOCKED AND IDLING, NO EXPLANATION OF HOW IT WENT FROM OPPOSITE DIRECTION THAN DIRECTION I PULLED IN, MISSED ALL VEHICLES. FORD SAYS THERE IS NOTHING WRONG WITH MY CAR, I HAD THREE ADDITIONAL PEOPLE IN MY OFFICE PICTURES AND VIDEO OF TRACKS THAT ARE VERIFICATION THAT IT DID IT BY ITSELF, AS BEST WE CAN FIGURE THE PARK ASSIST TOOK OVER, HAD I ACCIDENTALLY KNOCKED IT INTO REVERSE IT WOULD HAVE STARTED BACKING UP WITH ME HALF IN AND HALF OUT OF THE CAR, ALSO AM SURE THAT IT WAS IN PARK AS CAN'T START IT IN REVERSE, I AM FRUSTRATED WITH THE DEALERSHIP HERE THAT IS NOT REALLY WILLING TO FIGURE OUT WHAT ACTUALLY HAPPENED, ALL THEY WILL TELL ME IS THE CHECK ENGINE LIGHT DIDN'T COME ON. I AM REQUESTING INFORMATION AS TO WHETHER OR NOT THIS HAS BEEN REPORTED BY ANYONE ELSE AND WHERE I MIGHT BE ABLE TO GET FURTHER INFORMATION AS TO WHAT CAN BE CHECKED OUT TO FIGURE OUT WHAT MIGHT HAVE MADE IT START MOVING ON IT'S OWN. *TR

Mileage: 5,303