2016 FORD ESCAPE Steering Problems

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the driver became aware that the electric power steering was not functioning properly, which required the driver to increase the efforts to steer the vehicle. The contact stated that the vehicle returned to normal functionality, but the failure had been recurring while driving. No warning lights were illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The contact related the failure to an unknown recall that did not include the year of the vehicle. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.

Mileage: 122,000

The contact owns a 2016 Ford Escape. The contact stated that the power steering assist failed to function as intended, and the steering wheel was stuck while attempting to turn the steering wheel to the left or the right. There were no warning lights illuminated. The failure had progressively worsened, and it was difficult to maneuver the vehicle. The vehicle was taken to the dealer, who diagnosed that the power steering system had failed and needed to be repaired. The vehicle was taken to another dealer, AutoNation Ford Panama City (730 W 15th St, Panama City, FL 32401); who confirmed the diagnosis from the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

Mileage: 110,000

My steering wheel became loose on my 2016 Ford Escape while driving the car. I went home due to this safety hazard so not to cause a major accident. I went online to see if there was a recall on my car for this safety item. I found out my car had no recalls however, the 2014-2018 Ford Fusion and the Lincoln MKZ were recall for steering wheels detachments. I went to Coggin Ford (Jacksonville, FL) to inspect my car. Ford did not find a recalls on my car and found the steering wheel bolt that holds the steering wheel to the steering column was loose. They removed the bolt and installed lock-tight just like in the recall of the other vehicles. I have a video of the loose steering wheel prior to delivering the car to Ford, Ford sent a video on the required service to fix the loose steering wheel, and I have invoice showing Ford repaired the loose steering wheel. I scanned the invoiced into the system. Ford service video is in an MP4 format and unable to change, if you give me an email address, I can forward the service request video to you to view. I took a video of the loose steering wheel with my cell phone however, the video is too large to forward in this document. If I could get a cell number, I could forward this video to you.

The contact owns a 2016 Ford Escape. The contact stated that upon reversing out of the driveway, the power steering assist failed with the "Steering Assist Fault Service required" message displayed on the instrument panel. The dealer was notified of the failure and instructed the contact to bring the vehicle to the dealer. The vehicle was taken to the dealer and the contact was informed that the steering angle sensor module was defective. The mechanic replaced the part and then discovered that the steering was not operating as needed. The manufacturer was notified by the dealer about the issue and the contact was informed that the gear assembly needed to be replaced. The contact reached out to the manufacturer and was informed that the VIN was not under recall. The contact was then provided an estimate for the repair. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 33,000.

Mileage: 33,000

Driving for about two weeks with a "sticky" steering wheel. Driving down the road one night, received Steering Fault, Service Now message. Power Steering was barely responsive. Parked car overnight, came out to car in morning, received Steering Loss, Stop Safely message. Power Steering was not functioning in the vehicle at all. Complete loss of power steering is a safety hazard while driving down the road. The problem was reproduced at the dealer and an independent shop. Recommendation to replace steering rack and outer tie rods.

The component that malfunctioned was my transmission according to the mechanic. I was driving and all the sudden my car stopped and wouldn't go, then the accelerator started going to the max but nothing happened. My first thought was a flat tire and after I checked my tires it wasn't flat. I started my car back up and it did the same thing eventually stalling and not moving at all. The wheel locked and would not move to steer or release. I had to get it towed. This is a huge safety issue concern because it stopped in the middle of the road while I was driving putting my life and others at risk. It's available for inspection upon request.The problem was confirmed by a mechanic in which he said there was a recall at some point on the transmission for my vehicle but he was unsure if it was still active. There were no warning lamps or signs and there still isn't present on my dash. Thus making there being no warning signs at all a safety issues for myself and others.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 15 MPH pulling out of a parking lot, the vehicle lost power steering functionality. The contact stopped, turned off, and restarted the vehicle to attempt to reset the power steering functionality. The contact stated that the power steering functionality failed to return to normal functionality. The contact drove the vehicle to a local dealer. The dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 74,000.

Mileage: 74,000

Drove 170 miles round trip to airport and back. Shut off car to unload friend. When car was restarted I had no power steering. Message indicated steering power assist problem. Let car cool for about 2 hours. Restarted and drove without problem. Dealer stated that it would be best if it were not working when I brought it in.

The steering is all electric, doesn’t use power steering fluid. When I am driving, at random times, the steering wheel locks up and has almost caused me to get into two accidents. It lasts for a few seconds until I can regain control by gripping the wheel very tightly.

I am having the same problems with the 2016 Ford Escape that is listed in Recall Campaign/NHTSA#15518/15V340 with a loss of electrical power that controls the steering with the steering wheel; turning to the right or left. Loss indication from steering assist. The exact same problems listed under this recall. Vehicle is not safe to drive because cannot control the steering wheel. I need it repaired because it is my only transportation back and forth to physician offices and hospital. Being elderly, it is a danger to me.

The contact owns a 2016 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the power steering assist warning light illuminated. In addition, the power steering wheel was not functioning as intended. The contact stated that the failure had occurred several times. The vehicle was taken to the dealer where it was diagnosed with a failed steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was unknown.

Problem: The steering loss stop safety light came on as I was on the highway with a total loss of steering. (Steering locked up). Traffic of said highway was going from 4 lane to two lane with two northbound semi’s as I was headed southbound. Steering locked up and pulled me into northbound lane. How the semi’s missed me was a higher power looking out for me. I’m trying to figure out how to get it home as we speak. I haven’t tried to have any professionals look at the car nor did I seek a police officer as I made around the semi’s and they kept going. This is a terrible situation to be put in no matter if a malfunction happens it SHOULD NOT prevent me from or have the potential to completely loose control of the vehicle. I would expect Ford to help me with this situation at THEIR cost asap prior to seeking legal options. Yes warning light and bells for steering loss stop safety. No prior warning.

Mileage: 193,706

The car has a clicking noise and recently I lost power steering. I didn’t see any codes but was not looking as I was terrified I couldn’t get home.

The Power Steering Control Module failed as I was driving with my children in the car and I lost all power steering abilities. The car was taken to the dealership service department and reproduced and confirmed by the dealership. This part was replaced and it happened again 5 days after receiving the vehicle back. The Light that comes on states "Power Steering Assist Failure." this light began to happen when driving in very congested conditions and intermittently. After the repair and when the light came back on I was driving with my 4 year old in the car and completely lost power steering.

Mileage: 111,396

The power steering control module (PSCM) that replaced my original PSCM failed while I was driving with my 4 year old in the car and I lost power steering completely. We have been told it was reproduced by the dealership service center at 1hour 32 minutes of the car running. The car is at the dealership for the 3rd time for this issue and the warning light that came on was Steering Assist Fault Service Required.

Mileage: 111,396

I crashed car because is park according with transmission and car still moved and hit fence, I contact ford for this incident and still waiting someone contact me. So I decide lawsuits against Ford

As I was turning onto a street the power steering assist fault light briefly flashed and the car lost all power steering causing me to nearly hit oncoming vehicles. It was impossible to steer the car. After stopping and waiting several minutes the power steering returned. This is the second incident I have had like this with this car.

INGINE LIGHT/SUSPENSION LIGHTS WENT ON. CAR JERKS AND SHAKES ON THE ROAD AND PULLS TO THE RIGHT MAKING IT HARD TO KEEP THE STEERING WHEEL STRAIGHT

While driving my 2016 Ford Escape my steering became hard to turn and a steering fault light came on the dash. I was able to make it home but the car is very hard to turn which is very scary and unsafe. The car only has a little over 100,000 miles on it and we have already replaced a transmission at around 90,000. I don't think buying another Ford is in our future due to all the issue we have experienced and at our cost. I called the dealer to address the issue and they are 3 months out so how do I get out and back to work with the issues that I am facing?

Jerking, unwanted jolting, locked up steering

While sitting at a stop light the electric power assist warning light came on and I lost all power steering. I tried turning the car off and on several times to reset system but had no effect. It is extremely hard for me to steer and impossible for my wife If this had happened while the car was in motion an accident could have occurred. This car is a 2016 with approx. 50,000 miles and has been immaculately maintained and in like new condition. This is a known error with fords electric steering assist on many models and a recall needs to be implemented on this year and model. This a quite an expensive burden placed on owners of an almost new vehicle.

The contact owns a 2016 Ford Escape. The contact stated that when they turned on the vehicle, the steering assist fault warning message displayed. The power steering had failed and the vehicle was now operating with manual steering only. The contact had made an appointment with the dealer however the vehicle had not been seen as of yet. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 17,000.

Mileage: 17,000

The contact owns a 2016 Ford Escape. The contact stated that the steering wheel was significantly difficult to steer. The message Steering Default was displayed. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. Additionally, the contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred and the vehicle was towed to an unknown dealer where it was diagnosed with transmission failure. The vehicle was then towed to an independent mechanic where the transmission was rebuilt; however, the contact stated that upon attempting to drive the vehicle, she shifted into drive(D) however, the vehicle failed to respond and remained idling. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Escape. The contact stated while attempting to shift into reverse(R), the gear shifter remained in drive(D). The contact stated that upon moving the gear shifter into reverse(R) successfully, she heard an abnormal loud popping sound coming from the hood. The contact also saw smoke coming from underneath the hood of the vehicle. There was no warning light illuminated. The vehicle was towed to an unknown dealer where the transmission was replaced. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. Additionally, the contact stated while driving 10-15 MPH, the vehicle lost power steering functionality. A warning message indicating that the vehicle needed assistance was displayed. The contact veered to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle regained power steering functionality. The contact was able to drive to her residence however, the failure reoccurred while driving. The vehicle was towed to an unknown local dealer and was being repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

I was driving and my car felt like it changed from drive to neutral without any physical prompt on my part. The for escape kept rolling away and I was able to bring it to a parking lot. I was able to turn the vehicle off and tried turning it back on again. It felt like it was changing gears without being touched. It kept trying to move forward and reversing when it was on park. I was scared so I turned the car off and put the emergency break because of the strange shifting between gears that was happening. I had to have the vehicle towed as it is now inoperable. It is at the shop and is currently untouched . A few days later I found found has recalled my vehicle for transmission issues. I am now careless with no help in sight.

The contact owns a 2016 Ford Escape. The contact stated while at a traffic light, the steering wheel locked inadvertently. The warning message "Steering Wheel Default" was displayed. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact was able to continue driving; however, the failure reoccurred after restarting the vehicle. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 108,000.

Mileage: 108,000

The ecm become disconnected driving down the road causing the car to loose complete power. 1 week later steering failure warning alert on info cluster immediately followed by complete steering failure alert on info cluster. Loss of steering and control of car. Towed to Asheville Ford & Lincoln in Asheville NC for inspection. Receipt from Asheville Ford & Lincoln provided. Confirmed steering failure. The vehicle was NOT in any accident since my purchase of the car. Prior to my purchase of this car, it was in an accident reported by previous owner and not disclosed by the dealership. I located insurance receipts in glovebox of car where a body shop had done repairs resulting from an accident. My car was under extended warranty at that time however my claim was denied because I used a zip tie to secure the ecm back to the car when it disconnected. I couldn’t get the car in the shop to have it repaired right away and while waiting for an appointment from Ford, the incedent with the steering failure happened. I have plenty of notes, receipts and documentation of this situation and previous repairs made to the car prior to me purchasing it. Please let me know if any further info is needed and I’ll be glad to provide it. Ford instead voided my warranty without any written or verbal notice to me about anything. Still haven’t received a reason my claim was denied in writing.

I received the "Steering Assist Fault Service Required" message as I was parking. Because the wheels became stiff I had to wait an hour to drive again. At the same time I received the 911 assist error. This was not the first time that it happened to me. Previously I took the car to the dealership and they did not fix it.

The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the power steering failed which made the vehicle harder to steer. The contact stated that the power steering warning light was illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 14V284000 (Steering). The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 50,096.

Mileage: 50,096

I WAS IN A DRIVE THRU AT MCDONALD'S AND I TURNED MY WHEEL TO PULL AROUND AND MY STEERING WHEEL LOCKED UP AND HAS BEEN DOING THIS ON AND OFF WHEN I DRIVE.

Mileage: 109,000

STEERING FAILED WHILE DRIVING. IT BECAME VERY DIFFICULT TO TURN THE STEERING WHEEL WHILE DRIVING. MADE LOUD GRINDING SOUND AND VERY DIFFICULT TO MOVE THE WHEEL. AS THE VEHICLE BECAME UNDRIVABLE, IT HAD TO BE TOWED.

Mileage: 62,473

MY WIFE WAS RETURNING FROM THE STORE WHEN THE STEERING GOT STIFF. AS IF THE POWER-ASSISTED STEERING HAD FAILED. SHE MANAGED TO GET IT HOME SINCE SHE WAS ON OUR ROAD AND ONLY HAD TO TURN INTO OUR DRIVEWAY. I TOOK IT OUT AND THE STEERING WAS OK FOR ABOUT A MILE. THEN IT DID THE SAME FOR ME. FORD HAS HAD THIS ISSUE WITH SEVERAL OF THEIR VEHICLES FOR SOME TIME NOW. MANY HAVE BEEN RECALLED AND THIS ONE SHOULD BE. I HAVE READ MANY COMPLAINTS AND REVIEWS ABOUT THIS ISSUE. I BELIEVE THIS IS A SERIOUS ISSUE. IF THE STEERING FAILS AT AN INOPPORTUNE TIME PEOPLE COULD BE KILLED.

Mileage: 68,000

WENT TO LEAVE MY HOUSE FOR WORK AND STARTED MY ESCAPE AND HAD NO STEERING. THE STEERING WHEEL WAS FROZEN STUCK. I HAVE NEVER HAD THIS PROBLEM AS I BOUGHT THE CAR BRAND NEW. HAD IT TOWED TO A MECHANIC AND WAS TOLD THERE ARE TONS OF COMPLAINTS ABOUT FROZEN STEERING WHEELS IN THE ESCAPES AND THERE IS NO FIX FOR THE PROBLEM. ONLY THING I CAN DO IS START THE CAR AND LET IT WARM UP FOR AN HOUR, OR UNTIL THE STEERING BOX GETS TO 42 DEGREES AND THE STEERING WHEEL WILL UNFREEZE. THEN WHILE DRIVING DOWN THE ROAD THE STEERING WHEEL TRIES TO LOCK UP AND NOT TURN. THIS IS A HUGE SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AND CORRECTED BEFORE LIVES ARE LOST!!!!!!!!!

Mileage: 177,000

THIS VEHICLE HAS AN ELECTRIC POWER STEERING THAT TURNS OFF WHILE DRIVING MAKING IT IMPOSSIBLE TO STEER PROPERLY. TO GET THE STEERING TO WORK AGAIN YOU NEED TO GET TO THE SIDE OF THE HIGHWAY (WHICH IS NOT EASY), MAKE A COMPLETE STOP, TURN THE IGNITION OFF AND THEN BACK ON TO GET THE STEERING TO WORK SAFELY AGAIN. THIS HAS HAPPENED OVER 100 TIMES, INCLUDING FIVE TIMES THIS WEEK. IN LOOKING AT FACTORY RECALLS, MANY 1000S OF FORDS, OF MANY YEARS AND MODELS HAVE HAD FACTORY RECALLS FOR THIS SAME ISSUE. BUT, NOT THIS SPECIFIC VIN NUMBER. I NEED TO GET A FACTORY RECALL WHICH INCLUDES THIS VIN NUMBER BEFORE THEIR IS A FATAL ACCIDENT INVOLVING THIS CAR.

Mileage: 110,000

2016 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE RACK AND PINION SYSTEM. *LD THE CONSUMER STATED THE RACK AND PINION SYSTEM NEEDS TO BE REPLACED DUE TO A FAULTY SNESOR. THE VEHICLE HAD 23,907 MILES ON IT. *JS

POWER STEERING NOT WORKING AND POWER STEERING ASSIST FAILURE LIGHT APPEARED. ALMOST IMPOSSIBLE TO CONTROL STEERING.

Mileage: 84,500

2016 FORD ESCAPE W/ONLY 64K MILES. I DROVE TO PICK UP MY DAUGHTER IN CHICAGO ABOUT 2.5 HOURS AWAY FROM HOME WITH ABSOLUTELY NO SIGNS OF PROBLEMS. ON THE WAY BACK, I STOPPED AT THE GAS STATION, ON THE OASIS, AND SHUT OFF THE VEHICLE. WHEN I STARTED IT BACK UP (JUST A FEW MINUTES LATER) THE WARNING POPPED UP ON THE DASH AND IT BECAME NEARLY IMPOSSIBLE TO STEER THE VEHICLE... DROVE STRAIGHT (LITERALLY) TO THE FORD SERVICE DEPT & $2030 LATER (CUZ OF COURSE WARRANTY IS DEPLETED), I CAN STEER AGAIN. I SERIOUSLY DON'T UNDERSTAND WHY I HAVE TO PAY SUCH A HEFTY CHARGE JUST BECAUSE FORD MOTOR DIDN'T LEARN FROM THEIR 'POWER STEERING ASSIST' RECALL BACK IN 2014 AND ACTUALLY CORRECT THE PROBLEM.

Mileage: 64,000

CAR STARTED NORMALLY WHEN LEAVING THE HOME WITH AUTOSTARTER. DROVE TO A GAS STATION, PARKED, WENT INSIDE, CAME BACK OUT AND THE CAR PROMPTED WITH A "POWER STEERING ASSIST FAULT" ERROR. ATTEMPTED TO DRIVE, NO POWER STEERING. TURNED OFF CAR, RESTARTED AND ISSUE REMAINED. UPON GETTING THE CAR TO A MECHANIC, REPORTED FULL POWER STEERING FAILURE REQUIRING FULL REPLACEMENT OF POWER STEERING RACK AND PIN.

Mileage: 37,000

STEERING MADE CREAKING NOISE. WHEN I TOOK IT INTO THE DEALERSHIP IT WAS DETERMINED THAT THE BRAC AND PINION STEERING HAD FAILED. THE VEHICLE HAS 46,000 MILES. THERE HAVE BEEN NEARLY 200 REPORTS OF THIS FAILURE.

Mileage: 46,000

WAS DRIVING 55MPH IN CORNER MY 2016 FORD ESCAPE AND STEERING ASSIST FAILURE CAME UP ON DASH AND I LOST ALL POWER STEERING TO THE CAR AND ALMOST CAUSING AN ACCIDENT

DIFFICULTY WITH TURNING STEERING WHEEL. CLANKY NOISE WHEN TURNING. CHECKED AND SEVERAL PEOPLE WHO DRIVE 2016 FORD ESCAPES ARE HAVING OR HAVE HAD THE SAME PROBLEM EVEN WORSE. SOME PEOPLE COMPLETELY NOT ABLE TO TURN THE WHEEL. HAD THIS HAPPEN TO ME BEFORE WITH THIS ESCAPE AND HAD ISSUE REPAIRED BUT SEEMS THAT THERE SHOULD BE A RECALL FOR THIS ISSUE BECAUSE THOUSANDS OF PEOPLE HAVE HAD THIS ISSUE AND IT IS QUITE DANGEROUS ESPECIALLY WHILE DRIVING ON THE HIGHWAY

Mileage: 108,000

STEERING ASSIST FAILURE WARNING LIGHT CAME ON WHEN WE WERE DRIVING DOWN THE ROAD. TRIED RESETTING IT LIKE THE MANUAL SAID BUT IT ONLY WORKED FOR A LITTLE WHILE AND CAME ON AGAIN. IT IS VERY HARD TO STEER

Mileage: 26,490

POWER STEERING ASSIST FAULT. ON JULY 25, I STARTED MY 2016 FORD ESCAPE TO BACK OUT OF MY DRIVEWAY. I WAS UNABLE TO TURN THE STEERING WHEEL TO MANUEVER OUT OF THE DRIVEWAY. I TURNED OFF IGNITION, PLACED IN PARK TO EXIT VEHICLE TO INSPECT TIRES, AS I THOUGHT I PERHAPS HAD A FLAT TIRE, AFFECTING THE STEERING. I THEN RESTARTED THE CAR AND ON THE DASH INFORMATION RECEIVED A MESSAGE TO THE EFFECT OF "POWER STEERING ASSIST FAULT". I CHECKED THE OWNER MANUAL AND IT SAID THIS WAS A FAULT OF THE STEERING AND TO TAKE CAR FOR SERVICE. SINCE THE CAR WAS UNMANEUVERABLE AND UNABLE TO BE DRIVEN, I CALLED FOR TOW SERVICE TO TAKE CAR TO DEALER. DEALER INSPECTED VEHICLE AND INFORMED ME IT WOULD BE A $2200 REPAIR, BUT THAT THEY WOULD CALL FORD TO SEE WHAT COULD BE DONE. THEY THEN CAME BACK WITH A $1200 QUOTE FOR REPAIR. SINCE I NEEDED VEHICLE, I AGREED AND THE FINAL INVOICE WAS $1000. I ASKED SERVICE MANAGER IF THIS WAS INVOLVING A SAFETY RECALL WITH FORD AND SHE SAID AT THIS TIME IT WAS NOT, BUT TO HOLD ON TO MY RECEIPTS IN CASE FORD MADE ONE. FORD/LINCOLN HAS HAD RECALLS ON OTHER VEHICLES IN THEIR FLEET FROM OTHER YEARS, SO THEY SHOULD BE AWARE THIS IS A SAFETY PROBLEM AND SHOULD ISSUE A RECALL ON THESE VEHICLES.

Mileage: 55,000

MY WIFE WAS DRIVING ON A HIGHWAY AT 70 MPH IN MY 2016 FORD ESCAPE. SUDDENLY THE CAR FLASHED "STEERING ASSIST FAULT" AND IMMEDIATELY LOST POWER STEERING. THE STEERIMG WHEEL FELT LIKE IT LOCKED, AND BECAME SUPER DIFFICULT TO DRIVE. WE CAME VERY CLOSE TO HAVING A MAJOR ACCIDENT, AS THE VEHICLE WAS NOT RESPONDING NORMALLY. THE CAR HAD BEEN DRIVING COMPLETELY WELL BEFORE THIS. IT HAS JUST 60,000 MILES ON IT. WE ARE WAITING ON THE MECHANIC'S CALL, BUT HE INITIALLY THOUGHT IT WAS A FAULTY SENSOR AS THE VISUAL INSPECTION DIDN'T TURN UP ANY PROBLEMS. WHAT A DANGEROUS THING TO HAPPEN WITH NO WARNING IN A 2 AND A HALF YEAR OLD CAR.

Mileage: 60,000

POWER STEERING FAULT MESSAGE POPPED UP WHILE DRIVING THE VEHICLE ON THE INTERSTATE AND WE LOST POWER STEERING. WE WERE FORCED TO TAKE THE CAR TO A SHOP 10 HOURS AWAY FROM OUR HOME TO BE REPLACED. WE WILL BE MAKING THE 20 HOUR ROUND TRIP TO GET THE VEHICLE NEXT WEEK AS WE HAS TO RENT A VEHICLE TO GET HOME.

Mileage: 47,354

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. EVERY TIME THE VEHICLE'S WHEELS WERE TURNED, A GRINDING NOISE WAS HEARD AND THE STEERING ABILITY BECAME DIFFICULT. THE VEHICLE WAS TAKEN TO KOONS FORD/LINCOLN (2540 RIVA RD, ANNAPOLIS, MD 21401) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,109.

Mileage: 69,109

STEERING ASSIST FAULT - SERVICE REQUIRED MESSAGE SHOWED UP DURING A ROAD TRIP APPROX 325 MILES AWAY FROM HOME ON STARTUP AFTER A REST STOP. STEERING WAS ALMOST IMPOSSIBLE. FAULT CLEARED AFTER RESTARTING CAR SEVERAL TIMES, AND STEERING PERFORMANCE WAS BACK TO NORMAL. CONTINUED HOME, WHILE STOPPING THE CAR FOR FUEL ONCE AND TURNING OFF AND BACK ON THE ENGINE, WITH NO FAULT. UPON ARRIVING HOME, FAULT APPEARED NEXT TIME ON VEHICLE STARTUP. FAULT DOES NOT CLEAR ANYMORE. STEERING IS VERY DIFFICULT.

Mileage: 36,865

WHEN STARTING THE CAR AN ALERT POPPED UP STATING "STEERING ASSIST FAILURE". THE STEERING WAS VIRTUALLY IMPOSSIBLE TO MOVE. TURNING OFF THE IGNITION AND RESTARTING THE MESSAGE CLEARED. THE CAR HAS ONLY 27100 MILES. FORD STATES THAT THE STEERING GEAR HAS FAILED. IF THIS HAD HAPPENED WHILE MOVING IT COULD HAVE BEEN SERIOUS

Mileage: 27,100

VEHICLE HAD JUST BEEN DRIVING, I STOPPED, TURNED CAR OFF, AND AFTER 5 MINUTES TURNED CAR BACK ON. WHEN THE CAR WAS TURNED ON, CAR WAS STATIONARY AND A MEMO FLASHED ON DASHBOARD INDICATING 'AUTOMATIC STEERING FAILURE'. AFTER PUTTING THE CAR IN REVERSE I NOTED THE VEHICLE STEERING WHEEL WAS LOCKED AND WOULDN'T MOVE OUT OF ITS STATIONARY POSITION. CAR WAS TOWED TO FORD DEALERSHIP. MECHANIC INDICATED THAT THE AUTOMATIC POWER STEERING RACK FAILED AND NEEDED TO BE REPLACED.

Mileage: 26,200

WHEN DRIVING ON THE EXPRESSWAY AT NEARLY 70 MPH THE STEERING WHEEL SUDDENLY TURNED TO THE RIGHT AND WAS VERY HARD TO TURNBACK TO THE LEFT. COULD HAVE CAUSED AN ACCIDENT.

Mileage: 7,411

WHEN DRIVING ON THE EXPRESSWAY AT NEARLY 70 MPH THE STEERING WHEEL SUDDENLY TURNED TO THE RIGHT AND WAS VERY HARD TO TURNBACK TO THE LEFT. COULD HAVE CAUSED AN ACCIDENT.

Mileage: 7,411

WHEN DRIVING ON EXPRESSWAY AT NEARLY 70 MPH THE STEERING WHEEL SUDDENLY TURNED TO THE RIGHT AND WAS VERY HARD TO TURN TO THE LEFT. COULD HAVE CAUSED AN ACCIDENT.

Mileage: 7,411

THE CAR HAS ONLY 36,400 MILES AND THE STEERING SENSOR IS COMING ON AND WHEN DOSE IT MAKES THE CAR HARDER TO STEER. YOU HAVE TO RESTART THE CAR TO RESET THE POWER STEERING SENSOR. IT SEEMS TO HAPPEN ABOUT EVERY DAY NOW.

Mileage: 36,340

3 TIMES THIS LAST THREE DAYS I'VE GOTTEN A STEERING ASSIST FAULT AFTER STARTING VECHILE.FIRST TIME STEERING WAS DIFFICULT FOR ONLY A VERY SHORT PERIOD.2ND AND 3RD TIMES I HAD TO STOP AND RESTART VECHILE THEN IT WAS OK.ALL THREE TIMES WHERE FROM STARTUP.

Mileage: 28,000

I HAD THE VEHICLE PARK AT WORK AND WHEN I START THE CAR THE INFORMATION CENTER FROM THE VEHICLE ANNOUNCED THAT THE POWER STEERING IT NEEDS REPAIR. THE VEHICLE IS ONLY 18 MONTHS OLD AND THE POWER STEERING IS GONE.

2ND REFERENCE TO 11032043, ROBERTS FORD COULD NOT FIND ANY FAULTS IN THE ECU, ONLY SHOWED A SENSOR ERROR. WAS DRIVING THE SUV ON 10/15/17 AT 1215HRS WHEN I TURNED A 22 DEG TURN AT 15MPH AND STEERING WHEEL LOCKED UP, WENT THOUGH A DITCH, MISSED A TREE AND FINALLY STOPPED 7 FT FROM SOMEONE'S HOME. #FORDMOTORS NOT VERY HAPPY, 25 YEARS OF FORD PRODUCTS AND ALL I GET IS, WE WILL LOOK INTO IT. OH, WOKE UP THIS MORNING, TURNED THE CAR ON, GUESS WHAT, NO POWER STEERING.

Mileage: 23,000

IN THE LAST MONTH I HAVE HAD A FAULT CODE, STEERING ASSIST FAILURE. 4 TIMES IN MY DRIVEWAY UPON START UP, ALMOST DROVE OFF DRIVEWAY DOWN 20 FOOT CREEK. ONE OF THEM WHILE TRAVELING FROM A 55MPH STATE ROUTE TRYING TO TURN RIGHT, SLOWED TO BELOW 20 MPH AND TRIED TO TURN WHEEL. THE STEERING WHEEL DID NOT TURN, I TRAVELED ACROSS TWO LANES OF TRAFFIC AND ONTO A GRAVEL ENTRANCE FOR TRACTORS INTO THE FIELD. I HAD TO LOCK THE BRAKES UP AND SLID INTO THE CORN FIELD. ONCE STOPPED, I TURNED THE ESCAPE OFF AND LET IT SIT FOR 10 MINUTES, RESTARTED THE ESCAPE AND BACKED OUT ONTO THE ROAD SAFELY. I AM AT ROBERTS FORD IN ALTON, IL. THE CODE IS NOT SHOWING, (SO SAYS THE SERVICE WRITER, SO FORD IS NOT WILLING TO REPAIR. THE DATE BELOW IS THE LAST TIME IN WHICH THIS HAS HAPPEN. SAFETY BEFORE PRODUCTION, MUST BE THEY DON'T CARE ABOUT MY FAMILY OR THE PUBLIC. TIME FOR SOCIAL MEDIA.

Mileage: 22,000

CAR SUDDENLY STARTED SHUDDERING AT 45 MPH, LOST ALL POWER, SERVICE ENGINE NOW LIGHT ON, CAR WAS NO RESPONDING TO ANY ACTIONS .

Mileage: 41,900

2016 FORD ESCAPE WITH 5770 MILES. STARTED CAR AND HAD STEERING ASSIST FAULT. NO POWER STEERING. HAD TO BE TOWED TO DEALER. THEY REPLACED THE STEERING UNIT DUE TO A STEERING CONTROL UNIT FAILURE. IF IT WOULD HAVE HAPPENED WHILE DRIVING I PROBABLY WOULD HAVE BEEN INVOLVED IN AN ACCIDENT AS IT WAS NEAR IMPOSSIBLE TO TURN THE STEERING WHEEL. REPAIR COVERED BY WARRANTY. VEHICLE WAS STATIONARY AT THE TIME OF FAILURE.

Mileage: 5,770

POWER STEERING GEAR FAILED CAUSING CAR TO LOOSE POWER STEERING. CAR WAS BEING BACKED OUT OF A PARKING SPACE WHEN THIS HAPPENED. PULLED THE CAR OVER. TURNED THE CAR OFF AND WAITED 2 MINUTES. TURNED CAR BACK ON AND POWER STEERING WAS BACK ON. DROVE TO DEALER WITHOUT ANY FURTHER ISSUE. THEY REPLACED STEERING GEAR.

Mileage: 16,000

IN JULY,, 2016 THE "STEERING ASSIST FAULT" SENSOR LIGHT CAME ON AS I WAS BACKING OUT OF DRIVEWAY. I WAS UNABLE TO TURN WHEEL. THE CAR WAS TOWED TO DEALERSHIP WHERE PURCHASED WHERE THEY FOUND A "FAULTY STEERING RACK" THAT, I ASSUME WAS REPAIRED. TODAY, MARCH 8, 2017 I WAS PARKING THE VEHICLE IN TOWN AND THE "STEERING ASSIST FAULT" SENSOR LIGHT CAME ON AGAIN. I WAS UNABLE TO TURN THE WHEEL. IT WAS, AGAIN, TOWED TO THE SAME DEALERSHIP. LUCKILY, BOTH TIMES I WAS NOT IN TRAFFIC BUT ON A SIDE STREET. IF THIS HAD HAPPENED WHILE ON A HIGHWAY OR A MAJOR ROAD THINGS MAY HAVE TURNED OUT DIFFERENTLY AND COULD HAVE BEEN LIFE-THREATENING.

Mileage: 5,213

VEHICLE PULLS TO THE RIGHT WHEN ACCELERATING FROM A FULL STOP ON PAVED HIGHWAY. VEHICLE ALSO PULLS TO RIGHT DURING LOWER GEAR SHIFTS UNDER MODERATE ACCELERATION ON PAVED HIGHWAY.

Mileage: 1,500

THE 2016 FORD ESCAPE DID NOT HAVE THIS PROBLEM WHEN I FIRST BOUGHT IT, I CHECKED FOR IT. IT NOW HAS APPROXIMATELY 15,000 MILES HAS DEVELOPED WHAT I WOULD CALL TORQUE STEER. IT PULLS TO THE RIGHT UPON FAIRLY HARD OR SUDDEN ACCELERATION FROM A STOPPED POSITION. MY AUTHORIZED FORD DEALER SAYS IT IS NORMAL FOR THE VEHICLE TO DO THIS AND CLAIM THERE IS NO PROBLEM AND NO REPAIRS NEEDED.

Mileage: 15,000

WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH MY VEHICLE DIED. NO POWER STEERING. VERY DANGEROUS. THE SCREEN SAID 'ENGINE FAULT'. MANAGED TO GET TO THE SHOULDER AND IT RESTARTED RIGHT AWAY. DROVE A LITTLE FURTHER, SAME THING. MANAGED TO GET IT HOME BUT IT DID THIS 4 TIMES OVER THE COURSE OF THE WEEKEND. IT IS AT THE SHOP TODAY BUT THERE ARE NO LIGHTS ON NOW SO I DON'T KNOW IF THEY WILL BE ABLE TO FIND THE PROBLEM.

Mileage: 11,874

STEERING ASSIST FAILURE. NO WARNING SIGNS OR ANYTHING. COMPLETE LOSS OF STEERING WITH ONLY 1186 MILES ON THE CAR. OWNED IT LESS THAN 2 MONTHS.

Mileage: 1,186

IN FOLLOW UP TO MY ORIGINAL COMPLAINT NUMBER 10885168, STEERING ASSIST MALFUNCTION WHILE OPERATING ON THE MASSACHUSETTS TURNPIKE, WHICH RESULTED IN A LOSS OF POWER STEERING, THE DEALERSHIP CONFIRMED THE VEHICLE NEEDS A NEW STEERING RACK AT 2500 MILES.

Mileage: 2,557

DRIVING MY FAMILY HOME FROM A VACATION, I LOST MY POWER STEERING ON THE MASSACHUSETTS TURNPIKE. THE VEHICLE HAS 2557 MILES ON IT. THE DASHBOARD INDICATED, "STEERING ASSIST OFF - SERVICE REQUIRED - I WAS TRAVELING AT HIGHWAY SPEED WHEN THIS OCCURRED AND FEARED FOR MY SAFETY, THE SAFETY OF MY FAMILY AND THE SAFETY OF OTHERS ON THE TURNPIKE. I CALLED MY DEALER WHO REFERRED ME TO FORD ROADSIDE ASSISTANCE. THE VEHICLE WAS FLAT BEDDED IN TO MY FORD DEALERSHIP. I CHECKED THE NHTSA WEBSITE TO SEE IF THERE WERE ANY KNOWN ISSUES RELATED TO STEERING WITH MY YEAR AND MODEL FORD. ALTHOUGH THERE WAS NONE FOR THE 2016 AT THIS TIME, THERE WAS A HUGE RECALL WITH THE 2014 FORD ESCAPE FOR THIS SAME STEERING ASSIST ISSUE. HOPEFULLY, NOBODY WILL GO THROUGH WHAT I DID. THIS ISSUE COULD HAVE EASILY CALLED A MAJOR ACCIDENT.

Mileage: 2,557