2020 FORD ESCAPE Power Train Problems

Total failure of transmission. The transmission on this car failed while driving making it unable to move and creating a risk of collision with other vehicles. No warning displayed on dash until after failure. Noticed some minor vibrations when decelerating at speed was at 25mph. Mileage was approx 80,000 miles. Mechanic diagnosed the possible cause as the failure of the transmission fluid pump or failure of "lifetime" transmission fluid. Cost to replace was $9,000

I completed my 70,000 maintenance on my vehicle on Monday. Friday when I got in my car after shopping, the dash light for parking brake kept coming on. When I put it in drive, the engine light, park assist light, collision assist light, and multiple warning lights kept cycling on my car’s screen. I drove back to the dealership and they kept the car from Friday morning until Monday afternoon before a diagnosis was handed to me. The write up states that the vehicle is “is slipping in every gear” due to “internal mechanical failure.” I am at 70,000 miles and I purchased that car on Jan 4, 2021. Therefore I am out of warranty. I have only had the dealer work on my car except for purchasing tires from an outside source. This is a catastrophic failure of a part that should not be failing. The tech is not even guaranteeing that this will fix the problem.

I am smelling gas every time I put gas and it won't start after putting gas there's a strong smell of gas inside my vehicle the recall has not been fixed yet I am a single mother and this is a safety risk issue how do I go forward powertrain is also still coming up I have other things popping up saying recalls were never fixed please help

Since the remedy was completed for the last recall for the fuel injectors cracking my Ford Escape 2020 has had many issues resulting in warning lights on in 5 different modules. My escape will not pass NY state inspection and the dealer wants 600$ just to diagnose these issues. I have a powertrain/AWD fault that results in not AWD and vehicle has no power and does not run smoothly. The RPMs jump constantly between 2 and 3. Others warning lights and errors include traction control, tire pressure sensor failure, ABS, electric park fault, and also issues with the power steering. Got an appraisal down by my dealer and was told the escape is only worth $3,000 now. I owe 16,000.

At about 95,000 miles, I began experiencing transmission issues. On several occasions, the transmission would not go into second gear and left the vehicle unable to move forward unless I let off the accelerator and it shifted back into first gear. At about 96,000 miles, when placing the vehicle into Park, the Park light would flash and a growling/grinding noise is present for about 5-10 seconds. In my experience, the park light flashing is an indication that the vehicle has not shifted into the Park gear yet. On 11/25/2025, my local Ford dealer confirmed these issues, stating the vehicle had “harsh engage, shift flare 1-2 shift”. The fluid sample was dark and contained metal shavings. The Ford dealer has recommended a complete transmission replacement. The dealer stated they have seen numerous Ford Escapes/Broncos/Mavericks with my model years and mileage experience similar failures. Because the transmission lags between 1st and 2nd gear, the vehicle could be at low speeds during a lag, and may roll back during a lag, causing a collision. Additionally, it is possible that the vehicle may not be properly engaging its parking gear due to these issues, which may leave the vehicle in an unsafe condition.

By dong my own research, I found out it was the AWD Module. It's not grounded correctly. There are multiple, long detailed forum posts on this. Here is one: [XXX] I verified my AWD drive module was indeed not getting enough power do to the grounding issue, which sends a cascade of other faults including the anti lock breaks, collision detection, driving modes, cruise control, auto hold, hill park assist. ALL are non-operational. Now my AWD module does not even show up with a OBD scanner. This should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

the transmission experienced total failure. Ford repair claimed that the failure was due to the torque converter caused the failure. the car experience issues with not shifting into a higher gear at highway speeds and failure to go into neutral when going from forward to reverse.

UnknownOn my dash my AWD fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year and dealer states that I am responsible for fixing a manufacturing issue. I’m not sure where my car was manufactured but my car is affected. I have about 83,600 miles and don’t seem to understand why I have to pay since in the customer satisfaction program it states that the module needs to be replaced before sale and customers that have already purchased the vehicle should have it replaced no charge to them. I’ve only just gotten this car last year February 2024 and not sure if the owner before got the notice or not but I have not received a notice stating anything about the AWD system malfunctioning. It is definitely a safety risk if I was to be driving in a snow or ice storm and my traction control stopped working; without the AWD the car is harder to accelerate and control sometimes. I haven't gotten if fixed since they want me to pay for something that they failed to make sure was working correctly. I can't afford to fix it since money is already tight but it is my only way of transportation. I have some photos of the lights/warnings and I have a document of the customer satisfaction Program from 2021.

Upon starting our vehicle, we received several warning lights relating to collision control and that the AWD system had failed. This happened on a Saturday so we had to wait until Monday to bring the car in to the dealer for service. The service department told us that the diagnostic testing indicated that the AWD module and the PTU actuator motor needed to be replaced. Our vehicle is under six years and under 29,000 miles, along with being garage kept and having regular maintenance.

When the interior of the car gets hot, the gear select dial will not rotate out of park. This has occurred on 5 separate occasions. Eventually the interior of the car cools down enough to shift, but that can take anywhere from minutes to hours, leaving the vehicle and its passengers stranded until the selector shifts. This same problem has been reported by several others on the Ford Escape forum.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that after refueling, the vehicle hesitated while attempting to start, with the power train warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 18,474.

Mileage: 18,474

On my dash my AWD fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year and dealer states that I am responsible for fixing a manufacturing issue. I’m not sure where my car was manufactured but my car is affected. I have about 83,600 miles and don’t seem to understand why I have to pay since in the customer satisfaction program it states that the module needs to be replaced before sale and customers that have already purchased the vehicle should have it replaced no charge to them. I’ve only just gotten this car last year February 2024 and not sure if the owner before got the notice or not. Since winter is starting soon I really need to get this fixed it’s a safety hazard and I’m not understanding why it is not a recall since it showed up suddenly and stopped my drive modes from working and traction that’s very important in the winter.

It appears that either the rear differential is locked up, or the traction control system has decided to lock all tires for the same rotation. When making any turns at slow speed, the tires grind and pop on the road. If turning in grass it will rip up the grass where the turn was made. In addition, the RPMs and vehicle lurch at normal cruising speed and when accelerating. I understand this as an issue with the torque converter. When the tires locked up, it put excessive force e on this component. It was stated in a similar TSB with the exact issue. There was a lack of fluid in the rear differential when it left the factory. Determination on repair was based on an inspection of the differential fluid and its levels. The cascade of failures happened after a road trip from FL to NY, I believe the miles were around 45,000. Upon arrival, NY roads were covered in snow for the next 5 months of travel, masking the severity of a locked drive train. No recalls were out, we thought maybe we needed tires. Now at 66k miles, there is a strain on the entire drive train and tires, whenever turning, accepting, I would further speculate, that this has put excessive wear on the CV/half shafts, wheel bearings, and related components. Although there’s a system failure, No codes have been thrown. Vehicle Speed Sensors and system, and or the ABS system should have noted some kind of error. While numerous complaints have arose accross varying ford models, no recalls issued. Ford may honor some repair costs. The location and nature of the initial failing unit, the rear differential, as its not part of routine maintenance, Would lead to an increase accross all related components and systems, which would lead to vehicle failure. Possibly causing loss of life or serous physical harm.

The gear shift module for my 2020 Ford Escape is detaching and sinking below where it is attached in the car. The gear shift isn't working correctly and sometimes operates as if it is in a different gear than what I shift the circular knob to be in gear for... P N R D (park, neutral, reverse, drive). Sometimes I put it into reverse but the car acts like it is in drive. This has cause some very dangerous near accidents with myself and my children in the car. The 2020 Ford Escape has been the worst car I have ever owned and is constantly falling apart. It has had over 10+ recalls since I purchased my car. I hope they will get this problem recalled before I am injured in a serious accident. I have attached pictures to show what it SHOULD look like if attached properly and what is looks like in MY BROKEN CAR.

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. An independent mechanic was contacted regarding the failure and the mechanic acknowledged that several other similar vehicles had experienced the same failure with the transmission. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

Mileage: 50,000

On 9/15/2025, my 2020 Ford Escape SE began experiencing serious electrical and shift system issues: hard downshifting, “Shift System Fault” warning, inability to go into park, and failure to shut off without disconnecting the battery. I confirmed a related PCM recall was active and had the vehicle towed to Art Hill Ford for diagnostic and recall service. The dealership refused to perform the PCM recall, claiming my issue “didn’t match” the symptoms — despite clear electrical failure. Instead, they diagnosed a park pawl solenoid issue without scanning or physically inspecting the vehicle. I was told the issue was resolved, paid ~$1,400, and picked up the vehicle. Within 24 hours, new and dangerous transmission issues arose: harsh downshifting, loss of power, sudden high RPMs, and dashboard warnings. I became stranded in the middle of the road and had to have the car towed again. After this second visit, the dealer claimed there were metal shavings in the transmission and now says I need a full transmission replacement (~$10,000). These shavings were not reported during their first transmission disassembly — which is highly suspicious and may indicate the damage was caused during or after their service. Replacing transmission fluid on high-mileage vehicles (mine has ~132,000 miles) is known to be risky and can cause internal failure if not done carefully. My transmission had no mechanical problems prior to this visit. I now believe the dealership’s misdiagnosis, failure to perform the PCM safety recall 1st, and service caused a safety-critical failure that they are refusing to take responsibility for. I am a veteran with a pregnant wife — we depend on this vehicle. Ford corporate has not provided assistance. This situation has left me without transportation and potentially with catastrophic repair costs due to service-related damage.

The primary component that failed is the turbocharger system, which has malfunctioned five times since October 2024. Additional failures include the catalytic converter, and there is now suspected motor damage. These components are currently in possession of the dealership and are available for inspection upon request. The safety of myself and my children was repeatedly put at risk. The first turbocharger failure left us stranded in early morning traffic, with no engine power and limited ability to exit the roadway safely. Subsequent failures occurred within 24 hours of service completion. These breakdowns created dangerous roadside conditions, especially during high-traffic hours and in areas without safe pull-off zones. The problem has been reproduced and confirmed multiple times by the dealership’s service department. Each turbocharger replacement has failed within days, and the vehicle is currently awaiting its fifth turbocharger in two months. The dealership has also confirmed damage to the catalytic converter and now suspects motor damage. The vehicle has been inspected repeatedly by the dealership, which is in contact with Ford Motor Company. However, Ford has not provided a permanent solution or acknowledged the root cause. No inspections have been conducted by police or insurance representatives at this time. Prior to second breakdown; the FordPass app displayed an oil life warning at 0%, which was reportedly reset by the service department, raising concerns about system accuracy. The vehicle has also triggered diagnostic codes P0420 (Catalyst System Efficiency Below Threshold) and P0234 (Turbocharger Overboost Condition), both of which are consistent with the mechanical failures observed. Additionally, Manufacturer Recall 25S76 was acknowledged, but when asked whether the fuel injectors had been inspected, the technician stated they would only be replaced if a fuel leak or smell was present. This reactive approach contradicts the intent of the recall.

Purchased certified vehicle from Wray Ford on 2/23/24. Car was previously leased by FMCC and still listed as a Ford Fleet Vehicle in Michigan as of 9/12/25. VIN confirms it falls under Ford safety recall 24S79, which was never performed. Vehicle experienced unintended acceleration and non-responsive braking, behaving autonomously. FordPass Connect, FMCC, and Wray Ford all confirmed it was unsafe to drive based on 38 diagnostic codes from July/August 2025. June 2025 data and other dates were blacked out. No warning lights or alerts appeared in the FordPass app prior to the crash on 8/25/25.Allstate Insurance removed the vehicle from Wray Ford without authorization, falsely claimed a $10,000 salvage offer, and altered the accident date in the online portal. Damage estimates were manipulated: initial $4,500 based on five photos, later inflated to $13,195 using the same photos. Shreve Collision’s manager confirmed no estimate was performed, contradicting Allstate’s claims. Allstate appears to be shielding Ford from liability. The vehicle is no longer in my possession, but documentation and diagnostic records are preserved. I believe Ford concealed a critical defect and suppressed diagnostic data, putting my safety and others at serious risk.I have contacted FORD and they are stalling and have misrepresented to me many things. They admitted that they can access FORDPASS CONNECT DATA remotely and their agent stated driving this vehicle is not an option. I have almost been involved in prior accidents because of hidden defect in my car. My son has audio recordings, transcripts, Ford Pass Connect Data. We believe Allstate changed the date of the accident to throw off a forensic examinator. I have proof of Allstate changing the accident date and removing documents. This is really a serious breach by Allstate and Ford. I am 80 years old, and if it was not for my son I would have never known this and my son is half owner of the car and is very concerned for my safety.

Powertrain control module failure causing vehicle to lose power and engine to run at 5 to 6 RPMs. and transmission not shifting properly. Vehicle is going into limp mode and will also shut down while driving but the engine stays running and the cruise does not shut off. There is not remedy for the recall that I believe is causing these issues. This has been going on for 6 month. This vehicle has been nothing but a problem.

My car togs a lot. My tire sensors keep going out. I've smelt gas before while driving. It's very slow going up hill. I hear grinding sounds intermittently

Summary: Failure of AWD/transfer case control module causing loss of multiple safety and driveline functions. Vehicle is currently being repaired at Ford dealership so will have already been corrected. While driving, multiple dash warnings appeared: “Service AdvanceTrac,” “AWD Not Available,” “Hill Start Assist Not Available,” and “Drive Mode Not Available.” The vehicle lost all all-wheel-drive functionality as well as traction/stability features. Dealer diagnosed an internal failure of the AWD/transfer case control module. Safety Impact: This failure disables critical safety systems (AdvanceTrac stability control, Hill Start Assist, AWD traction). In poor weather or emergency maneuvers, loss of these systems could increase the risk of crash. Repair Estimate: Dealer quoted ~$1,070 for replacement of AWD control module (parts, labor, and programming). Concern: This is a major driveline and safety system failure at only 40,000 miles. Ford previously acknowledged AWD module defects in 2020 Escapes under Customer Satisfaction Program 21B19, which suggests this may be a broader issue that warrants investigation or recall.

There are many thousands of Ford Escape owners with this same issue. The shifter knob will not shift out of park in hot weather, sometimes taking 20 to 30 minutes for the vehicle's interior to cool sufficiently to shift into drive. Ford is ignoring this problem. I don't understand why they are looking the other way and not fixing this well-known issue.

Vehicle has active alerts for powertrain control module, and low boost pressure with the turbocharge along with emissions codes P0299, P0496 and P0456. The vehicle is constantly going into deep sleep mode. While driving the vehicle started to enter safe mode. And displayed an alert that said please turn ignition on. The dash and screen went black like vehicle was off but it was still running. This happened multiple times. My vehicle also will not start after pumping gas so I have to leave vehicle running every time I pump gas. My vehicle will not pass NY state inspection because of the recalls.

2020 ford escape titanium with 28111 miles on it throwing A VERY COMMOM error “AWD fault” the amount of these at this point should be recalled.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 15 MPH, the vehicle experienced a complete loss of automotive power with the “Service Vehicle Soon” light illuminated. The vehicle came to a complete stop in the middle of the roadway. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was informed that the powertrain was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 62,000.

Mileage: 62,000

Around the 38,000 mile mark on our 2020 Ford Escape we received many different errors (AWD Fault, ABS, AdvanceTrac Service, Hill assist, etc). I found out via NHTSA and other forums that this is a common issue in the vehicle from the AWD module, and although it is AWD related, it is not eligible for the Powertrain warranty per Ford because it is an electrical component. I declined the $1200 repair at the dealership so I could first call Ford Customer Service, at the recommendation of the dealership, though the Service Tech did mention it is a safety concern because the ABS is apparently also controlled by the AWD. After a couple different calls to Ford, they have refused to acknowledge that it is a manufacturer defect, or pay for the repair. With no help from Ford, I have no other option than to file a complaint here. Based on other resources online, the issue seems to stem from improper grounding of the wiring on the AWD module.

2020 Ford Escape SEL was taken into Ford Service Center for oil change and to address acceleration issue that started two days prior, (check engine light had come on the day before drop off). One week after dropping my vehicle off to be assessed, I was told I needed a small part and it would be complete in 3 days. Another week went by, so I reached out and was told that I need a new engine because of a known Ford issue. Unknown to me, coolant was leaking into the engine and destroyed it. I was assured by the Ford technician that this was a known issue and the problem did not arise from something I did/did not do. I was quoted over $9k and weeks worth of work. I easily drove the vehicle to the Service Center, but was told it is now no longer drivable. I drive a LOT for work and had only had the vehicle for 15 months, still owing over $16k on my auto loan. I had no choice but to purchase a new (NOT FORD) vehicle and am now stuck with two vehicle payments. Vehicle is still sitting at the Ford Service Center while I pay on it monthly.

The contact called on behalf of the owner of a 2020 Ford Escape. The contact stated that while her daughter was driving at various speeds, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light and multiple warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and found metal shavings inside the transmission, with a burn odor coming from the transmission. The contact's daughter was informed that the transmission needed to be replaced. The vehicle was not repaired. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was notified of the failure and referred contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

AWD FAULT, PRE-COLLISION ASSIST AND HILL START ASSIST WARNINGS DISPLAYING IN CLUSTER.

Car was jerking during acceleration. RPM needle was bouncing while accelerating. It felt like there was a loss of power. Brought it to a Ford Dealership and they were unable to find a problem directly related to this issue. They took care of other problems such as the fuel sensor. Brought it to a transmission specialist and they said the torque converter was bad and need to be replaced. Car has 89k miles on it.

Shortly after having new tires installed at the dealership the following warnings displayed: AWD Fault Service Required, Hill Start Assist, Pre-Collision and Traccontrol. Mileage was around 10,700, June 2025. Dealer unable to look at until July 2025. Advised that the RDU motor needed replacement. Replacement was completed 7/23/25. The vehicle was 5 months past the Powertrain warranty. So out of pocket was over $1,900. Given the low mileage on the vehicle it seems that this should not have happened. Research here and other websites indicate this is a known issue. The dealer indicated the same.

Power Train Fault Indicator came on indicating that the Turbo Charger was in an underboost condition. This caused the vehicle to lose power on the highway which could have placed my family in a unsafe condition.

Component: Powertrain / Transmission Vehicle: 2020 Ford Escape Mileage at failure: 53,500 Transmission began violently jerking, hesitating, and mis-shifting around 53,000 miles. Brought to Ford of Sunnyvale on May 2, 2025 where the dealership diagnosed complete transmission failure. Instead of replacing, they installed a software update that masked the problem for a few weeks before it returned worse. Vehicle is now unsafe to drive — surging, delayed shifting, unpredictable acceleration — especially dangerous for highway merging or family use. This is a known issue with Ford’s 8F35 transmission. Ford TSB 22-2281 documents widespread failures and need for planetary gear replacement. What’s more concerning is that this failure occurred within what should have been the 5-year/60k powertrain warranty. Ford denied full coverage based on a hidden warranty start date from demo use. I was never informed at lease that the warranty had started 6 months earlier. My wife drives our two small children in this car, and it is now unsafe and undrivable. Ford should be held accountable not only for the mechanical failure, but for masking the problem and compromising customer safety.

I started experiencing transmission issues with my vehicle around 80,000 miles. When I initially brought it to a Ford dealership for inspection, I was told there was nothing wrong—despite also reporting other concerns with the vehicle. The jerking and shifting issues continued over the following months and became more frequent. Once the vehicle reached just over 100,000 miles, I returned to the dealership and was then informed that the transmission had failed. This was frustrating, as I had been reporting symptoms for a long time with no resolution. To this day, no warning lights or dashboard messages have appeared to indicate any transmission issues.No warning lights, messages, or diagnostic codes appeared before or during the progression of this issue. The only symptom has been the physical jerking and irregular shifting, which first appeared around 80,000 miles. I have a case number with Ford.

When it's hot outside, the car will not shift out of park.

Transmission shredded internally after piston blew.

The contact owns a 2020 Ford Escape. The contact stated that when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the DPFE sensor needed to be replaced. The vehicle was then taken to an independent mechanic to be repaired. The vehicle was repaired but the failure reoccurred approximately five months later when the check engine warning light illuminated. Additionally, the contact stated that when the vehicle was started, the check engine warning light illuminated, and several minutes later, the power train warning light illuminated and a message to "Refer to the Owner’s Manual” was displayed and the vehicle failed to accelerate above 40 MPH. The contact stated that the vehicle went into "LIMP Mode". The vehicle was pulled over to the side of the road and turned off. The vehicle was then towed to an independent mechanic where DTC: P0402 and P1061 were retrieved, and the vehicle was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,819.

Mileage: 56,819

turn on vehicle dashboard lights up where my AWD not working, my collision assist not working, Trac not working, drive mode not working. This started about a week ago from end of June. I did find a recall for 2020 Escape EcoBoost but my vin is not on there. I cannot access my drive mode my collision light does not work and I am driving in front wheel.

For 6 months, after a routine visit and safety recall preformed by ford, I have had an issue with the park brake engaging on its own. When pressing the button to disengage it, the car would not disengage and would remain locked. The only way to disengage it would be to throw the car into reverse, press the button to disengage the park brake and step on the gas pedal as fast as you could. After 6 months of trying to diagnose the issue, ford pittsville came up inconclusive, replacing multiple parts of the e-brake such as the buttons themselves, the wires connecting the brakes, and checking over the brakes. The issue itself was unrecreatable but the only common denominator was remote starting the car via the app. The most recent investigation this past month conducted by ford revealed that the pin for my brake and e brake was loose after they (ford) had replaced it. They fixed the connection and delivered my car to me. I hadnt even driven the car yet, only remote started it due to the heat. When the car was started, it immediately popped up with a new issue. The powertrain had failed, with codes popping up via fords system indicating the: park brake, brake system, gear shift, and 5 other codes that i cannot recall at the moment showing on their system. Ford diagnosed the problem, finding the gear shift itself was not engaging due to a loose pin (code: P0929:77). I was told that the car was safe to drive but there has been zero communication on when the part would be ordered or taken care of. I have tried to follow up multiple times with the dealership in the past two weeks and update them about the cars current state, including now with the error still showing, my steering feels loose and my car feels as if it is drifting while i drive.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 35 MPH, the power train warning light illuminated, and the "AWD Fault" message was displayed. The vehicle taken to the dealer where it was diagnosed and determined that an unknown module needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The manufacturer was notified of the failure. The failure mileage was 21,804.

Mileage: 21,804

AWD Fault

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed on two occasions, the powertrain warning light illuminated, and the vehicle lost motive power. The contact stated that upon starting the vehicle on one of the occasions, the message "No Hill Assist" and another unknown message were displayed. The vehicle was taken to a dealer, where it was diagnosed that an active shutter switch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of failure. The failure mileage was approximately 47,000.

Mileage: 47,000

The contact owns a 2020 Ford Escape. The contact stated that while shifting into reverse, the vehicle drove forward instead of reversing. During the most recent failure, after starting the vehicle, the contact shifted the vehicle into park, and the vehicle collided with the contact's home. No warning lights illuminated. No air bags deployed. No injuries were sustained, and no medical attention was provided. A Police report was not filed. The vehicle was taken to the dealer, where it was diagnosed that the valve body was binding internally, and sticking shift valves assembly had failed. The vehicle was repaired under warranty. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 33,704.

Mileage: 33,704

The contact owns a 2020 Ford Escape. The contact stated that the chrome on the gear shifter had started to peel, creating sharp edges on the shifter knob. The contact stated that while attempting to move the gear shifter, the contact sustained minor cuts to the fingers from the peeling gear shifter. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

Mileage: 70,000

Two issues. 1: transmission shakes, shudders, and loses power intermittently at shift points. 2: check arm spot welds broke loose at the door. Safety issue. Ford has a service bulletin for this SM 51553 And SM 50150

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the contact attempted to shift gear, and the vehicle jerked abnormally. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was also referred to the NHTSA Hotline for assistance. The approximate failure mileage was 131,000.

Mileage: 131,000

Rotary style gear shift does not go into gear on hot days. Gear shift is stuck in park and will not rotate to drive or another gear, leaving motorist stranded.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware of an abnormal odor on the interior of the vehicle. The contact stated that the odor was entering the interior of the vehicle through the vents. The contact stated the abnormal odor had a sweet smell. The vehicle was taken to the dealer; however, the failure was not duplicated. In addition, the contact stated the transmission was slipping. The contact was informed that a software update needed to be performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.

Mileage: 43,000

May 2025 The following fault codes illuminated on vehicle start up. * AWD FAULT SERVICE REQUIRED * Hill Start Assist Not Available * Service Advance Trac * Pre-collision Assist Not Available. Wrench light illuminated on dash board. AWD and safety features disabled intermittently. OBD Codes: - C0090:18-6C Power Transfer Unit Actuator - Circuit Current Below Threshold - C0095:18-64 Rear Diff Unit Actuator ‘A’ - Circuit Current Below Threshold - C00A2:01-6C Drive-in Control Module Power Transfer Unit Control Circuit Driver. - C00A3:01-6C Driveline Control Module Rear Diff Unit ‘A’ Control Circuit Driver - P0562:00-AF - System Voltage Low on AWD Module. Appears to be AWD module failure.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 70 MPH, the message "Vehicle Shutting Down - Place Vehicle in Neutral to Restart" was displayed on the instrument panel. The contact stated that the failure had occurred several times in one day. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact stated that upon further investigation, the contact noticed on the Ford App that a message "Powertrain Malfunction - Reduced Power" was displayed. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

Mileage: 75,000

2020 ford escape in 2023 transmission started slipping amd stuttering around 60,000 miles on it. Ford service said nothing wrong. Problem persisted and now at 103,000 miles they admit need a whole new transmission. Service bulletin released in 2022 did not fix the issue and now that warranty is out they want the customer to replace it. The car is unsafe as you can't count on acceleration as the transmission slips going up inclines and oftent times when accelerating to pass or turn into traffic. Additionally a new class action lawsuit seems to state all of the same issues I have had and am having. Ford knows about the issue and refuses to recall the transmission or help monetarily with the repairs.

The contact owns a 2020 Ford Escape. The contact stated that the gear shifter was stuck in park(P). The contact stated that the failure occurred while the temperature was hot. The contact stated after parking the vehicle, the gear shifter remained stuck in park(P). The contact waited for 30 minutes before the gear shifter was able to be shifted to the desired gear. The vehicle was taken to several independent mechanics and to the local dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2020 Ford Escape. The contact stated while driving 70 MPH, the RPM increased, and the check engine and power train warning lights illuminated. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the failure had occurred several times. The vehicle was taken to an independent mechanic and the dealer; however, the failure was not duplicated. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 59,000.

Mileage: 59,000

On hot days the gear shift gets stuck in park. The car interior has to cool down before the shifter will turn in to gear.

AWD module failed at 20,000 miles

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from underneath the rear of the vehicle. No warning light was illuminated. The vehicle was taken to a local Pep Boys; however, the cause of the failure was not identified. The contact stated that after the attempted diagnostic test, while driving at undisclosed speeds, the vehicle independently swerved in various directions and hesitated while accelerating with the accelerator pedal depressed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,000.

Mileage: 78,000

When outdoor temperatures are above 85 degrees, the interior of the vehicle becomes warm enough that the vehicle may not shift out of Park. Our most recent experience was while on vacation in Florida last week. The outdoor temperature was around 90 degrees, though likely warmer in the parking lot. The vehicle was parked on a flat surface facing the sun, wheels facing forward, no reflector in the windshield, windows closed. When starting the engine, vehicle started normally, all functions appeared normal, but could not shift out of Park. Tried rocking the vehicle back and forth, turning the wheel, brake lights functioned, no movement of the shifter- as though the round shifter of the vehicle was electronically locked. This does not seem like a safety issue, but my wife is [XXX] and could have happened in a location where she would not have help available. Forums on the Intrnet have multiple complaints. Ford told me that they do not know of an "issue" but did find that my car was misbuilt - the cable coming off of this switch is a two part cable, at least two different cable sets were used in the manufacture of the 2020 Escape. My vehicle used the A part of one set and the B part of a different set. Ford gave replacement parts for free, I paid $600 for diagnostics and labor. Latest incident happened after the correct cable set was installed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 50 MPH, the vehicle was hesitating and shuddering. The contact stated that there was no warning light illuminated. The contact stated that the shuddering was almost constant and occurred at various speeds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 106,000.

Mileage: 106,000

AWD MODULE on 2020 Ford Escape failed at 21,000 miles. There has been a customer satisfaction repair done in 2022 when it started happening to select vehicles. I drive low mileage but should have been a recall issued due to the amount of complaints and fixes online

The contact owns a 2020 Ford Escape. The contact stated that overtime she became aware that there was a sharp piece on the transmission dial, causing cuts on her fingers while turning the dial. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 37,000.

Mileage: 37,000

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the message "All Wheel Drive Fault" was displayed, and the vehicle only operated in 2WD. The contact was concerned that during winter weather the vehicle was unsafe to drive in 2WD only. The vehicle was taken to the local dealer and was diagnosed with AWD module failure. The contact was informed that the AWD module needed to be replaced. The vehicle was not yet repaired. The failure mileage was 50,000.

Mileage: 50,000

AWD module fault. $2200 repair. Reading online many 2020 ford escape are having this issue of the part failing. Most are still under warrenty when it goes but in my case I wasn't. This part should he investigated because there shouldn't be this many reports of the part malfunctioning without a recall.

AWD module not working was on screen after starting vehicle plus other codes about adaptive cruise control

The contact owns a 2020 Ford Escape. The contact stated while driving up an incline at various speeds, the turbo failed to operate as needed and the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated after the failure. The contact stated that the vehicle had been taken to the dealer on three separate occasions where the turbo was replaced each time only for the failure to return. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 75,800.

Mileage: 75,800

The silver base of gear selector is chipping leaving sharp plastic edges causing pain to right thumb and repeated punctures with bleeding when operating the gear selector. Ford dealer and corporate report this repair is not covered under warranty since 3 year/36,000-mile warranty has expired. The issue became known at 4.5 years/ 32,519 miles. Ford previously had a service bulletin to repair the window lever buttons for the same issue at no cost to the owner. This issue is more dangerous because it involves gear selection which may impact safety when operating the vehicle.

There is a courtesy replacement on the main fuel injector. I just recently had to replace my turbo. No my car bogs down won't go and smells like eggs which is the catalytic converter. The injection brakes the converter which brakes the turbo and Ford is not interested in helping very much. How can

On a cross country road trip the vehicle started leaking transmission fluid. Took it to the dealer where they told me the Torque Converter seal has be installed incorrectly at the factory. This has been leaking since the vehicle was new. The splash shield is fabric and absorbs all the leaking fluid until it is saturated leading to possible transmission failures.

I was driving for uber and I smelled something biting along with my passengers, we had just gone through an area with a lot of smoke, so we figured it was that. After I dropped them off I noticed smoke billowing from my engine. The next day I had noticed my car was low on coolant, so I drove to Ace Hardware to grab some. After I put the coolant in the car I went to Publix to get some groceries and when I got back I smelled the smoke again. I did some research and there was a class action lawsuit against for Ford for the Escape with 1.5L engines and the fuel injectors cracking which caused coolant intrusion damaging the engine and causing them to over heat. I had my car towed to the dealership and the ECT light came on along with a parking brake warning.. This car has been nothing but a headache, nothing but repairs since I’ve had it. There is also a CSP, Customer Satisfaction Protocol for The fuel injectors cracking and I was never told about it all the times I’ve been to the dealership. I’m thinking that’s what caused the overheating..

This 2020 Ford Escape-with less than 67k miles on it-is mostly inoperable, as of this date. This car was financed, from a Fort Lauderdale. FL used car dealership, on or around [XXX]. The check engine light was on. I went to Autozone to see what codes this could be attributed to. I was given printouts, reflecting codes P0171 & P2BF1 [air flow ratio and/or fuel injector related issues]. Additionally, the oil life on the car was at 0%. I then checked to see if there were any open recalls. There were and on 12/3/24, 2 recall repairs were done at Grieco Ford (Oil separator Pan: 22V191; Drain Tube replacement: 22S73). The car was fine. An oil change took place on 12/14/24, where the engine coolant was topped off. There were no issues and the car was driven periodically, since its purchase, to Miami, because my Mother suffered a stroke on 10/21/24 and was in her 2nd intensive rehab. As her only child, I am her POA and advocate. However, on [XXX] serious overheating occurred, when I drove less than 1.5 miles away from home, and no engine coolant was in the reservoir. The car was sputtering and losing power. I had to pull over several times just to make it back home. Additionally, a seemingly oily/milky substance was around the radiator. As of [XXX], the motor mounts are worn causing the engine to violently shake and the original radiator is warped due to potential oil/coolant leaks the vehicle could have experienced, well before these recall repairs were executed. Also, there is another recall on this vehicle regarding fuel injector leaks. Ford has failed at any meaningful strides in fixing the litany of engine malfunctions; electrical system failures; and this car's computers disconnect in diagnosing issues adequately. I found out all of these AFTER financing this car due to limited options had due to a Chapter 7 bankruptcy. I already paid $270 for January's-full coverage-insurance payment & have to pay a $410 CAR PAYMENT ON A CAR I CAN'T DRIVE!!!!!!!!!!!!!!!

While driving on the highway, the engine started to sputter when gas pedal was depressed, turned around and drove it straight to a mechanic. At the mechanic, they were unable to shift the car out of park, and noted the transmission had "catastrophic failure, irrepairable" We called Ford, and they said while there is a recall for 2020 Ford Escapes, this one was built in a different factor and was not covered.

The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, there was a loud clanking noise coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the exhaust cap and catalytic converter had failed and needed to be replaced. The vehicle was repaired. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer where it was determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated while the vehicle was parked, the contact noticed a gasoline odor coming from the vehicle. The vehicle was taken back to the dealer where it was diagnosed that the purge valve had failed and needed to be replaced. The vehicle was repaired; however, the gasoline odor was still present. Additionally, the contact stated that the AWD warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the AWD system failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made of the failure. The approximate failure mileage was 95,000.

Mileage: 95,000

The contact owns a 2020 Ford Escape. The contact stated while driving at undisclosed speeds, the vehicle seized in gear. The contact stated that the vehicle failed to reverse. The contact stated that the vehicle failed to shift into park or drive. The check engine warning light flashed on and off. The wrench symbol was displayed. The powertrain inactive message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 24V330000 (Power Train). The vehicle was towed to the local dealer, where an unknown diagnosis was completed. The vehicle was not repaired. The manufacturer was contacted, opened a case, but no additional assistance was provided. The failure mileage was approximately 103,635.

Mileage: 103,635

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle downshifted with no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 20V550000 (Power Train). A case was opened, and the manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 100,000.

Mileage: 100,000

CVT transmission is faulty and the gears shudder and slip. It also lags between shifting, causing near accidents. My local ford dealer tried to fix it last year and couldn’t, it seems like they don’t even know how to fix it. It should be a recall, it makes driving frustrating and unsafe.

Clunking sound from rear of vehicle when making slow turns. Dealer states needs a new rear drive unit no warning lights present in dash

The awd module is faulty. It's causing thr collision assistance, the lane assistance, the awd and a few other things to not work or throw a faulty warning. I've been doing some digging and it seems to be a very common thing. The ford escape titanium is already in recall I believed

My car says that collision assist, All wheel drive is unavailable and is locked to front wheel drive only.

Wrench light came on car lost power running high RPMs and hard shifting

Dashboard light with wrench icon and message AWD Fault Service Required appeared, along with multiple other alerts including Service AdvanceTrac, Pre-Collision Assist Disabled, Hill Start Assist Not Available. Could feel handling of vehicle had changed, no other indications of issue. Upon inspection at dealership, it was determined AWD Control Module needed to be replaced. Dealership noted this had been an issue with multiple other 2020 Ford Escapes. Repair not covered under Powertrain Warranty, despite the fact that malfunction of this module can cause loss of power distribution to the wheels. While there had been a Customer Satisfaction Program notice issued for select 2020 Ford Escapes (21B19, issued April 9, 2021 and expiring April 2022), my VIN was not included.

All Wheel Drive (AWD) triggered a fault and stopped functioning while drive, resulting in loss of traction and wheel slippage in slippery conditions. Ford dealership diagnosed a faulty AWD module and admitted this is a very common problem with all 2020 Ford Escapes but that it is NOT covered under warranty. Ford is well aware of these issues with their AWD modules but has so far refused to initiate a recall of their know-faulty AWD modules.

A 2020 Ford Escape that was purchased in new condition in September of 2020. The vehicle has had numerous issues with transmission failure as well as the failure of other engine/transmission components causing drivability and safety issues such as hard shifting, not shifting, and not accelerating properly. I was not informed of Ford's buyback program until August 28, 2024, when a friend who had previously experienced similar issues with a Ford vehicle alerted me to its existence. She assisted me in contacting Ford Consumer Affairs and initiating a buyback request (case #[XXX]). On October 20, 2024 we called Ford Motor Corp Consumer Affairs to follow up on the case and they advised the application for buyback was denied since it had not been submitted within the 30 month period as outlined in Texas Lemon Law. We were advised that the only way I could seek remedy was via BBB complaint. I need assistance to advocate for my consumer rights related to Lemon Law and Magnuson-Moss Warranty Act. It is my belief that Ford Motor Corp has repeatedly failed to perform their due diligence with regard to the transmission, engine, and other components installed in my vehicle. June 3, 2022 - Vehicle taken to Bob Tomes Ford service department. Diagnosed transmission failure and the transmission was replaced at 14,158 miles. I received the vehicle back on July 2, 2022. August 2, 2022 - Vehicle taken to Bob Tomes Ford service department for shifting/drivability issues and failed communications of OBD system. Vehicle had 14,557 miles and I received it back on August 29, 2022. April 21, 2023 - Vehicle taken to Bob Tomes Ford service department for check engine light at 18,554 miles. I received the vehicle back on May 22, 2023. August 6, 2024 - Vehicle taken to Bob Tomes Ford service department for hard shifting and drivability issues at 20,281 miles and as of November 4, 2024 the vehicle is still in the service department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ford Escape Titanium 2020 purchased 8/2020. Transmission issues began 5/21/21. Car slowed on highway with gas pedal pushed to the ground then surged and lunged. Several warning lights and I had it towed to a dealership. BCE module reprogram. car continued lunging, surging as well as shuddering. Stopped in several times to be told nothing wrong, no recalls, couldn't replicate. 4/19/2023 car still surging , esp at speeds of 30-50mph or less. Dealership found no issue. 6/20/238/2023 wrench light along with surging at or below 50mph. Couldn't replicate. 8/23/2023 insisted Mechanic drive with me. Issue noted immediately! Had car 2 months. dealer contacted Ford - no recall but engineers getting similar reports. Replaced spark plugs and transfer case control. Did not fix issue.12/5/23 post inspection told rear shocks wearing out (36,000 miles). 2/5/24 surging 20-40 mph and Check Engine light on. Dealer replaced/purge vapor management valve and cannister purge valves. Continued to express safety concerns. 2/23/24 car speed slowed from 70 to 10 mph on highway and was surging going up ramps. Insisted transmission techs and manager ride with me and immediately registered issues. Asked them to check Driver side door due to problems reported online. told no recall. Complete transmission overhaul (NOT REPLACED) and returned 3/25/24. On 4/11 driver door started making noises. Scheduled 4/19 service on 4/16 was unable to shut car door and had towed to dealership. Door recall that day. Dealer had car from 4/16 through 7/11 to replace doors and rear shocks. Service department initiated buyback. Ford denied and will not provide written reason. I Called Ford customer service and with permission recorded call with rep and then her manager who would not forward my call to another department and told me my only recourse was to file a complaint with the BBB. Car still shuddering and surging. So was loaner car- dealer and mechanic insinuated it may be "characteristic" of model!!!!

AWD Module failure

We have a 2020 Ford Escape that has less than 90,000 miles and while driving we began having some jarring and spuddering when trying to accelerate. The car seems to have issues gearing up. We have identified the issue by a mechanic as transmission and through research have found this is a known issue by Ford and they are under lawsuits. We are now looking at a 6-$10,000 repair on a car 4 years old. According to Ford no intentions to correct the issue.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the AWD (All Wheel Drive) fault warning light and several unknown warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed AWD module. The contact was informed that the AWD module needed to be replaced. The vehicle was currently being repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 57,000.

Mileage: 57,000

Got an Advanced Trac warning on my dashboard. Lost my AWD traction control forward collision assist. Took it to my service station. They did a diagnostic testing and told me it could be a power train problem and may be covered under warranty and recommended that I take it to the Ford dealership because this appears to be a common problem with Ford Escapes. They also told me that my shocks are starting to leak which is also a common problem with Ford Escapes. Took my car to the Ford dealership along with the receipt from my service station and they also did a diagnostic there. Told me the problem was my AWD module and that it wasn’t under warranty and would cost $800.00 plus to repair. I sent them multiple complaints from the NHTSA with the same problem . Told them to do the repair because I felt unsafe driving my car. Asked who I could complain to because this is a recurring problem and they directed me to Ford customer service . They were no help at all and were unable to direct me to anyone else for help. Told me to file a complaint with the NHTSA. I am filing this complaint because I am wondering how many people have to pay out of pocket for problems that appear to be a Ford product problem before they either voluntarily acknowledge the problem or are forced to do a recall. I have not had the shocks replaced yet because that will be another $600.00 plus bill. I have lost all confidence in my car and Ford. I am retiring soon and this car would be paid off by then but now I may have to get rid of this car and buy another one and have a car payment in retirement. Extremely unhappy with Ford and will never buy another Ford. This is unfair to anyone who buys a product and experiences common problems that the manufacturer chooses to not recognize and fix! Ford needs to step up and acknowledge the problems and pay for the repair!

There is a Powetrain Malfunction, loss of Hill Start Assist , AWD failure, Loss of Precollision Assist, loss of traction control, causing notifications to "Service Immediately" This has been confirmed by Ford to be an AWD module failure and requires costly replacement. Multiple Ford dealers have been unable to accommodate timely appointments to correct this issue. This issue affects the ability to drive the vehicle safely. The vehicle had no known issues prior to the dash lights and system messages appearing. The problem and notifications appeared suddenly while driving down the highway, noticeably jolting while the vehicle was in movement. This issue makes the vehicle unable to navigate up inclined roadways. The loss of traction control affects the steering control of the vehicle, especially in roadways experiencing non ideal weather conditions. After these things occurred, the engine started to experience a misfire, most likely due from having to work harder to navigate up Inclined roadways. This vehicle is actively at the dealer for these repairs, pending invoice.

The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.

Mileage: 12,000

One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 45 MPH, the " Power train malfunction and reduced power" and the "4-WD Power Train Fault" messages were displayed on the instrument panel; the power train fault warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 24V330000 (Power Train); however, the VIN was not included. The vehicle was taken to a dealer where the contact was informed that the Hybrid Powertrain Control Module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 54,000.

Mileage: 54,000

My AWD module stopped working for no reason WHILE DRIVING! My car’s dashboard lit up like a Christmas tree stating for me to pull over safely, AWD fault service required, Hill start failure, pre-collision failure, and the stability and traction control failure light was on as well. My car was towed to my local Ford dealership. I researched what in the world could be going on with my car. I typed in the exact warnings displayed by my car and MULTIPLE articles about the AWD module failing for countless other 2020 Ford Escape cars! I also saw there was a RECALL on this module back in 12/2021-04/2022. They are saying my car is not apart of that recall though??? How when my car’s AWD module FAILED JUST LIKE THE RECALL STATED! This is happening/happened to hundreds of other 2020 Escape owners! This recall should be EXTENDED to every owner of the 2020 Escape experiencing AWD failure! This is a HUGE SAFETY RISK! Your car literally just stops working while driving. I got extremely lucky that I was already pulling into a gas station when this happened to me. I can’t imagine what could’ve happened if I were driving on the interstate when this occurred, which is EXACTLY what I was going to be doing after fueling up!

The contact owns a 2020 Ford Escape. The contact stated while driving 20 MPH, the vehicle was vibrating and shaking abnormally. The contact pulled over to the side of the roadway and turned off and restarted the vehicle and the shaking ceased. The contact stated that the failure had become a persistent failure. The vehicle was taken to a dealer and independent mechanic to be diagnosed. The contact was informed that the vehicle had experienced an All-Wheel drive (AWD) failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 46,000.

Mileage: 46,000

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with AWD module failure. The contact was informed that the AWD module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact researched and discovered the Customer Satisfaction Program: 21B19; however, the contact was informed that the VIN was not associated with the program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 51,000.

Mileage: 51,000

The contact owns a 2020 Ford Escape. The contact stated while driving at various speeds, the vehicle was jerking. The contact stated that the failure occurred increasingly while driving from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter and the main control assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,000.

Mileage: 87,000

While driving car at highway speeds and RPMs at or below 2500 and either driving uphill or into a strong headwind car seems to get a flat spot in acceleration and does not downshift to compensate. Powertrain malfunction light illuminates and vehicle enters reduced power mode. After turning off ignition and waiting a few minutes the light clears and car drives normally until the next time. Rarely does a DTC pop up on code reader to identify issue. Has happened multiple times and been in mechanic and dealer at least 4 times with no resolution.

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted with the transmission warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 34,000. The VIN was not available.

Mileage: 34,000

What component or system failed or malfunctioned, and is it available for inspection upon request? The AWD module failed after 35000 miles. Dealership said it needed to be replaced. How was your safety or the safety of others put at risk? The failure shut off my collision assist, traction control, AWD, and hill assist. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown, it seems to be a fairly common issue with 2020 Ford Escapes from what I've seen online. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Just the dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Unknown, I had warnings on my dash stating AWD fault service required and soon after began reporting the other errors.

The contact owns a 2020 Ford Escape. The contact stated that on several occasions after shifting into reverse, the vehicle erroneously drove forward. The contact stated that on another occasion while driving at highway speeds, the vehicle erroneously shifted into neutral. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that while the vehicle was in for routine maintenance, it was discovered that there was hydraulic fluid leaking from the rear shock absorbers. The shock absorbers were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.

Mileage: 60,000

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the "All Wheel Drive" warning light remained illuminated. The vehicle was taken to the local dealer who determined that the rear differential was faulty and needed be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V011000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 41,000.

Mileage: 41,000

2020 Has a 8f35 transmission with the same torque converter issues and low speed shudder under 35 same as bulletin 21-2081... ford edge with same transmission ford recommended replacement at 90000 miles didn't offer to even attempt to work on it. No warning lights are on

The AWD module failed after 22,000 miles. This affects the awd and many other options not to work. Trac control, Hill assist, Awd etc. Dealership wont cover due to 3 years. Dealership is fixing with $1160 out of pocket to me. This part is a known issue with Ford and many other complaints have been made.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle parked, the contact was unable to start the vehicle. The vehicle was restarted after an hour. On another occasion, while turning left, the vehicle lost motive power. The vehicle was turned off and restarted. The vehicle was taken to a dealer where it was diagnosed that the battery needed to be replaced and codes for the PCM, and headlamp were retrieved. The vehicle was repaired. The vehicle was taken to a dealer where it was diagnosed that the A/C compressor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.

Mileage: 31,000

My car spontaneously started throwing out Service AdvanceTrac, PowerTrain Malfunction, AWD Fault, Pre-Collision Assist Not Available, and Hill Start Assist warnings. Those all cleared themselves, but the AWD Fault remained. I took it to my local Ford dealer, who replaced the AWD module the same day. The very next day my check engine light came on with the code for the Catalytic Converter and the PowerTrain Catalyst System fell below the efficiency threshold. My car barely has 40,000 miles on it and it is well-maintained. Upon reading some of the other complaints about this year, I see that I am not alone and have read several other complaints explaining the exact same thing that happened with my car. It appears as though there were other 2020 escapes within a certain manufacturing date range that DID qualify for a recall related to these issues, however mine did not for some reason.

Had new Ford factory transmission installed due to only getting 72000 miles on original trans. New transmission, after being installed, has been deemed defective from the factory so dealer will have to order and install a replacement. Ford 8 speed transmission.

Took car to dealership for separate covered customer satisfaction program involving door weld. door weld was resolved however the dealer stated that some check engine lights came on. after having my car for three weeks they diagnosed it as needing to replace the AWD Module and 2 related updates. It is publicly known by Ford that this issue has occurred in other 2020 Ford Escapes. This was addressed for some 2020 Ford Escapes in their customer service program 21B19. However my VIN did not qualify as it did not meet the manufacture dates. Nevertheless, the problem, vehicle year, and manufacture year are identical and this is not an issue that occurs with normal wear and tear within 30000 miles. The known issues with the 2020 Ford Escape AWD Module should be expanded to cover this.

My car spontaneously began displaying error messages saying that pre-collision assistance, hill start asssitance, vehicle stabilization, and AWD were in error and wouldn’t work. I took it to a Ford dealership and they diagnosed the AWD system as faulty and it will need to be replaced. If continued to be driven without replacing it, the AWD fault would cause the car to not be able to move forward. They were surprised a car this new would need this. Upon further research, I am among hundreds, if not more, of 2020 Escape owners with this problem. This is a widespread safety issue.

AWD module has failed and per FORD is not covered in replacement cost. Multiple error messages about forward collision, AWB and adaptive cruise control. This module was covered un a previous customer satisfaction program (Customer Satisfaction Program 21B19) and in multiple issues noted in on line forums should be taken up for a recall. Vehicle appears to run more poorly and thus could put myself and passengers at risk for accident. The error shows up every time the vehicle starts up. I see there are over 40 complaints listed here and I am sure there are more.

Different warning lights were coming on in my suv while I was on vacation a couple weeks ago. The lights consist of AWD, Pre-collision assist, traction control and hill assist. The door and window is also broken but that will be fixed for free because of a recall. I’m extremely frustrated because I just got this car in February. Now all this is breaking down at the same time. We did not get the warranty on it because we had to buy a car last minute and couldn’t afford the extra fee. I drive all over because I own a cleaning business. My frustration is that there was a recall on certain vehicles with the same exact issues that my suv is having. So I feel like this is a manufacturing problem. I don’t want to spend a $1000,00 or more if this is in fact a manufacturing issue. Especially if my car was made around Covid time. I’m getting a diagnostic test done on it now. It’s at the ford dealership where I bought it. So I’m waiting on that. I’m hoping to find out tomorrow how much it is going to cost. I would really appreciate an investigation into this. For all this to go out all at the same time is frustrating and makes no sense. I just can’t afford it and I need my car for work. Ford gave me a case #[XXX]. I hope this is right. The first couple of numbers could possibly be wrong. If they are, I can call ford again. Thank you, [XXX] P.S. I can send you a picture of the diagnostic paper work when I receive it tomorrow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

transmission problems : High RPMs as vehicle fails to shift up Lurching/“bucking” forward at intervals Hesitation

The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD and check engine warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the AWD control module. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21B19. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 43,000.

Mileage: 43,000

All Wheel Drive module is malfunctioning. AWD needs serviced light came on. Upon further research it appears that AWF modules that were manufactured at the facility where mine was manufactured, were recalled for dates within 2 days of mine being manufactured. Based on internet searches, it seems this has been a frequent issue and Ford will not replace/recall this module within the other recall. My vehicle only has 13,000 miles on it and is 4 years old. This should not be a problem and is going to be a great expense to get fixed. Ford should recall this part as it is a knows consistent issue with the AWD module that was manufactured out of the same facility.

What component or system failed or malfunctioned, and is it available for inspection upon request? AWD module failure How was your safety or the safety of others put at risk? While driving the vehicle shifted out of AWD and began losing power as several errors began flashing in dash! They were AWD fault service required Service advance trac Pre collision assist not available AWD off Has the problem been reproduced or confirmed by a dealer or independent service center? Yes @ Loveland ford Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes @ Loveland ford Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes wrench and swervy car light came on first happened around June 13 2024 Shown that this year make and model has had this issue and a customer satisfaction program was in place but has since expired and told that since mine did not experience the problem during that time I do not qualify for the replacement

I just bought this car less than 6 months ago, and the other day I had an “AWD Fault Service Required” light come on. Come to find out it’s a bad AWD computer module. I get to searching online and see hundreds of people with the same problem. I am not sure what I’m going to do, but if this is as common of an occurrence as forums lead me to believe it is, someone should look into this as a recall. There is already a recall for this exact problem for this same model of cars built within a specific factory and timeframe. It’s happening to enough people that this umbrella should probably be extended

A clunking noise in the rear at turns to the right starting up from a stop. Local automotive shop diagnosed contaminated rear differential fluid. Changed fluid and told me to contact dealership. Differential should not have the issue at only 30,000 miles. Dealership confirmed issue and recommended TSB 24-2185 be performed at this time. However RDU vent nose part unavailable at this time and had to pay for a special order shipment when it was produced by third party vendor. Did not change fluid and Escape is clunking at right and left turns now and feels unsafe to drive as I herk and jerk down the road.

The vehicle is flashing warning lights for Powertrain Failure, AWD System Failure, Collision-Assist Failure, AdvanceTrac Failure, Hill-Assist Failure. Apparently, these are all linked to a faulty AWD module. Ford is claiming that it is not covered by their Powertrain warranty even though it is a major component of that system. This issue is becoming more and more prevalent with Ford customers. This item should be a recall. Please assist us in making that happen.

2020 Escape has a turn style shifter that becomes stuck in park and will not shift into gear on hot summer days making the car inoperable leaving unsuspecting drivers stranded. The issue happens almost weekly to daily to my vehicle. The dealership has found no cause for this issue as when the shifter is acting up and is inoperable, the dealership has no opening to serivce vehicle.

Premature failure of valve cover gasket and transmission. Valve cover gasket allowing oil to seep in to spark plug “tubes” causing misfires. Transmission showing excessive wear for only 72000 miles.

last year in the summer of 2023 I first experienced my 2020 Ford Escape not being able to shift from park to reverse, neutral, or drive. It was a very hot day and my car had sat idle for 8 hours in the sun while I was working. I got into my vehicle and started the car. I tried to turn the dial type shifter to drive and it was locked. I immediately looked online on my phone to see if this was something like turning the wheel one way and then the other and it would unlock. I found some people said to press on the brake and release because maybe it had not completely disengaged when the vehicle was turned off, but that did not work. I then found something else that said to to engage the parking brake and then disengage, that did not work either. Now while stuck in the parking lot alone since all have left and I could not move, a client of the agency I work at, starts banging on my window and screaming at me. Luckily security was still inside and came out to assist me, but it could have gotten ugly because my car that is now only 4 years old, but was 3 years old then, won't function properly. I called the Ford Dealership I deal with, and they tell me that they have never heard of this problem. All the while I am sitting in the car now with the AC on, because it is so hot, and now my car shifts into gear when I try after 10-20 minutes. I found a forum where many people have had this issue and yet, Ford still tells me they have no idea what this is. Now this summer 2024 I have had this issue multiple days in row when it is hot and my car has sat for hours. I again called my local dealership and they still say that they have never heard of this issue and told me to have my car towed to the service center. And yet here is this [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Escape. The contact stated that while operating the vehicle, the message "Service All-Wheel Drive" remained displayed. The vehicle was taken to the local mechanic who diagnosed that the All-Wheel Drive Module was faulty and needed to be replaced. The vehicle was later driven to the local dealer who replaced the All-Wheel Drive Module and vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 74,700.

Mileage: 74,700

Took in the vehicle to be inspected and Ford said the AWD module isn't working. It states my AWD is off and not functioning.

I am getting the following error messages: awd fault service required/ service AdvanceTrac /pre collision assist not available / hill assist not available/ AWD off / powertrain malfunction/ reduced power.

The transmission of the car makes a loud rattling noise only on cold starts, almost sounds like metal is rubbing together. Car has 63K miles, and drives fine but will make rattling noise at cold start, typically around 1.3K RPM. Once the car has ran for a bit in idle, the RPM drops to around 1K and the noise subsides. There are no warning lamps and the vehicles has not been inspected. I am unaware how my safety could be at risk, the problem seems to only be during the cold start for now. This problem has been reported by the NHTSA in SSM 49411, but I wanted to notify that I have had a similar issue with the same vehicle.

The contact owns a 2020 Ford Escape. The contact stated that the gear shift knob was seized on several occasions. After waiting for hours, the gear shifter was able to operate as needed. There were no warning lights illuminated. The contact called the local dealer, and the contact was informed that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.

Mileage: 50,000

I was driving home and all error lights came on. When I got home, my ford app said transmission failure, awd failure, hill start failure and pre collision failure. All of these are necessary to not get in an accident. I called the ford dealer and brought the car in for diagnosis ($200). Ford called a few hours later and said the AWD module is bad and needs to be replaced ($1k).My ford only has 36k miles over 4 years and I’m the original owner. The vehicle has never been off road or abused in anyway. I see hundreds of people online complaining about this module going bad at such a short time. This should be a recall since ford knew about it with the 2020 vehicles but won’t replace with their 5year 60k mile power train warranty. It’s actually affecting my cars performance as I cannot use AWD and car runs sluggish.

Ford service center diagnosed a failed AWD module. It was only examined by the Ford techs at the dealership where I bought it. Total price was approx $1200 which was covered by extended warranty plan, but I had to pay a $250 deductible. The mileage when the warning illuminated was approx 38,900. While driving, AWD OFF was illuminated on dash. As well as POWERTRAIN FAULT, HILL START ASSIST OFF, PRE-COLLISION ASSIST UNAVAILABLE, SERVICE ADVANCETRAC, AND SEE MANUAL. I was put at risk because all of my safety features seemed to be failing. I have heard many others having the same issue all with low miles.(40,000 or less) I believe this component requires a recall because I had only owned the car 3 weeks when this happened. I havent even made a payment on it yet!!

At 25,768 miles, multiple warning messages appeared including: service advanced track, 4WD fault, no cruise control ability, no pre-collision assist, hill side assist fault, and no traction control. BC self test was performed by a mechanic. The vehicle was purchased 3 months prior at the same dealership that performed the test. Results: No communication with AWD module found. The issue was AWD module faulty. AWD module was replaced and reprogrammed. The issue was not covered under the power train warranty (available for 5 years, 40,000 miles) due to the problem relating to the electrical system.

Vehicle 4 years old under 100,000 miles now having transmission issues, vehicle took into for dealership for review (check engine light on)car owner informed service member that specializes in transmission repair not in for 3 weeks as of March 2024. Vehicle now experiencing slipping when acceleration/ deceleration, slipping to stop. Vehicle showing signs of issues as reported with current Ford Lawsuit Accusing Automaker of Concealing Fusion, Escape 6F35 Transmission Problems.

The contact owns a 2020 Ford Escape. The contact stated that on almost a dozen occasions while driving at approximately 60 MPH, multiple unknown warning lights illuminated, and the instrument and head unit panels turned off and on and failed to work as intended. On another occasion, while driving at an unknown speed, the vehicle started bucking and lost motive power. The vehicle was taken to a dealer where it was diagnosed that the AWD module and throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 51,486.

Mileage: 51,486

AWD control module needs to be replaced at nearly $1000. Just replaced the emissions sensor for $500. Both are known issues and one was a recall but not for my VIN.

All wheel drive control module controls the powertrain but is apparently not covered under powertrain warranty. Very expensive repair on a relatively new vehicle.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, various unknown warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the driveline control module and the battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 48,000.

Mileage: 48,000

The contact owns a 2020 Ford Escape. The contact stated that while his wife was utilizing the shifter knob, she cut her hand on the chrome shifting knob. The chrome edge was very sharp. There were no warning lights illuminated. The contact's spouse did not seek medical attention. The vehicle was taken to the local dealer, where it was diagnosed that the chrome knob needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 19,000.

Mileage: 19,000

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to hesitate and jerk. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission, requiring the transmission to be replaced. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,000. The VIN was not available.

Mileage: 118,000

While driving home from work the car stopped reacting to the gas pedal and I was going fast enough to coast into a parking lot. Had I been on the bridge or turnpike it could have been a disaster.

The contact owns a 2020 Ford Escape. The contact stated that she had parked the vehicle in the driveway and went to manually open the garage door to reverse inside the garage. The contact stated that while opening the garage door, the vehicle started rolling back. The contact stated that the front driver's side door knocked her down, and the front driver's side tire rolled up her right foot. The vehicle crashed into the contacts residential garage. The contact stated that she sustained a crushing wound on the heel of her right foot that was 7 inches long and 1 inch wide. The contact stated that her right heel blew wide open and the tendons and muscles were detached from the bone. The contact stated that she underwent surgery and 3 months of basic bed rest. The vehicle was taken to an autobody repair shop, where it was repaired. The vehicle was also taken to the dealer, where the cause of the failure could not be determined, and the dealer informed the contact that she might have failed to park the vehicle before the incident. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

Mileage: 10,000

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was in reverse, the vehicle made a howling noise coming from the rear end of the vehicle. The vehicle was also emitting a clicking noise when the brake pedal was depressed to shift out of park(P). The failure was intermittent. The contact's spouse, an independent mechanic, stated that it seemed as though there might have been a failure with the parking brake. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the howling noise while the vehicle was shifted into reverse due to not being able to duplicate the sound. The dealer stated that the clicking noise while depressing the brake pedal was diagnosed as a parking brake failure. The vehicle had not been repaired due to not being covered under recall or warranty. The manufacturer was made aware of the failure where it was confirmed that the repairs were not covered by a recall or warranty. The failure mileage was unknown.

The vehicle without warning lost power as I was driving in the middle of a road way. The engine stayed running but only revs. No check engine lights or messages. Thankfully I was headed down hill and was able to coast through the intersection that was turning yellow and had just turned red as I coasted through. I coasted and pulled over to a side street and proceeded to put vehicle in park and shut it off. I then tried to start and put it back into drive. Nothing. I shut it off again waited 10 minutes then started and it started driving. Then lost all ability to give power to the wheels. Vehicle was taken to the dealership where they said it had metal in the transmission fluid. The vehicle was scheduled to have a fluid exchange for the transmission the next day. They couldn't get it out of park either then it did slam into drive for them. They said it needed a new transmission. For the cost of $7,500 it now has a new transmission from ford. The only warning I finally got was through the Ford pass app after the vehicle has finally been at the dealership for a couple days. That is when it indicated a power train fault and problem with transmission.

Mileage: 129,485

The contact owns a 2020 Ford Escape. The contact stated that while attempting to reverse, the gear shifter was shifted into reverse(R), but the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the electronic selectable one-way clutch (SOWC), was replaced; however, the failure recurred. The vehicle was taken to a second dealer, Schicker Ford of St. Louis (3300 S Kingshighway Blvd, St. Louis, MO 63139) where the electronic selectable one-way clutch (SOWC) was replaced a second time; however, the failure persisted. The vehicle was taken back to the second dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,189.

Mileage: 52,189

AWD Module failed, deactivated all traction control, all wheel drive, pre-collision alert, emergency breaking. Module failure is known issue to Ford

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact started the vehicle, and the power train malfunction indicator lamp warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed gear shifter module. The contact was informed that the gear shifter module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.

Mileage: 19,000

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact started the vehicle, and the power train malfunction indicator lamp warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed gear shifter module. The contact was informed that the gear shifter module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.

Mileage: 19,000

I've started to get a message on my dashboard - AWD fault. This car was built in 2020 with less than 25,000 miles and no accidents. A search on Ford forums revealed multiple complaints about 2020 Ford Escapes with the same issue. The dealerships in each incident said there was no recall, and prices for repairs ranged from $900 to $1100. Our Ford dealership said there was no recall, and we would have to pay for a repair to a AWD module on a 4 year old car.

I've started to get a message on my dashboard - AWD fault. This car was built in 2020 with less than 25,000 miles and no accidents. A search on Ford forums revealed multiple complaints about 2020 Ford Escapes with the same issue. The dealerships in each incident said there was no recall, and prices for repairs ranged from $900 to $1100. Our Ford dealership said there was no recall, and we would have to pay for a repair to a AWD module on a 4 year old car.

The warning lights came on and I suddenly did not have all wheel drive. This happened while driving in the snow with my 2 year old son in the vehicle with me. I took it to Horn Ford in Brillion, WI and they sad it’s a bad all wheel drive module and that even though it’s part of the drivetrain, it’s not covered under warranty. They said it’ll be covered after my transmission blows up! On top of that, they had my car for two days and only fixed two out of four recalls and charged me $135 for “diagnostics”! Ford put my child and me at risk and could not care less. This needs to be corrected before someone dies.

The AWD module malfunctioned and had faults. Issue was confirmed by dealer with no explanation and had no cause for failure. AWD fault and Service AdvanceTrac warnings appeared and reappeared each time the vehicle was turned on. Vehicle could only use front wheel drive and cruise control was also affected. The dealer kept the malfunctioning module so unknown if it will be inspected.

AWD module needs to be replaced in my 2020 Ford Escape. Seen a bunch of other posts online with people having the same thing. Happened at 32K miles. Have a series of messages every time I start car relating to this issue: Service Advance Trac, AWD Fault Service Required, AWD Off, See Manual, Hill Start Assist Not Available, Pre-Collision Assist Not Available.

The AWD module failed-- it is at the dealer for repair now. Several errors popped-- pre-collision, hill assist, AWD, traction control all turned off The dealer determined the AWD module needed to be replaced. The error codes popped up and I brought it to the dealer within three days. Ford states this part is not covered under the "bumper to bumper" warranty, which expired four months ago. It is not part of the powertrain warranty, which is still active. The same make/model/year produced at the same plant had a Customer Satisfaction Program to replace this part, but it only covered a very small window of dates.

My AWD module went out and several features of my vehicle were in-operable. I have read that this is a common problem with this vehicle, and it tends to happen around the same mileage. The failure of this module makes the pre-collision assistance fail

I have paid for Ford to look into a AWD error code that came up and they had stated that my PTU has failed and they did a fix for that but I still have the same issue. The vehicle deactivates AWD and defaults to 2 wheel drive until Ford can get it in

Out of no where I got codes for a AWD system fault, pre collision fault and hill start and traction assist fault.

The contact's wife owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Maintenance 2" was displayed. The contact stated that he saw white smoke coming out of the exhaust pipe. Additionally, the contact stated that the message "Transmission Not in Park" was displayed. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that there was an oil leak, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.

Mileage: 68,000

Vehicle cannot engage park. Shift sys fault appears and throws a code that states that park may not be available. Ford has refused to help.

Transmission dropped out of gear on the highway and would not accelerate. Had to coast to the side. Indicator stated shift system fault. Turned off and restarted and it worked again going forward but there was no reverse gear. Code states “ The powertrain control system has detected one of the transmission clutches did not apply within the expected time as expected. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. Additional alerts that may provide additional information may accompany this alert.” and also “ The powertrain control system has detected one of the transmission shift solenoids is not responding as expected or is stuck in the off position. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. Additional alerts that may provide additional information may accompany this alert.” The vehicle has not been inspected yet but does constantly show shift system fault and makes rattle and clicking noises when shifting.

While driving on the highway my dash kept flashing all these different errors , my car kept changing the way it was driving . I got off went to ford dealer ! They said probably a sensor can’t look at it for 10 days and yes it is fine to drive . I did not think so ! I brought to my mechanic , replaced AWD module ! Which has been found to be an issue in this vehicle ! I felt unsafe . There have been recalls on this issue ! They say had do be built on a certain date ! Really , not if you keep searching ! It should be covered under drive train. Safety issue ! The lights going off are a distraction in itself .

I was just driving one day and then the hill start assist warning, pre-collision assist not available, and Powertrain malfunction/reduced power warnings all popped up. Upon further research there have been MULTIPLE people with this exact issue. Ford states the AWD module needs to be replaced. I have yet to do so but will do so in the near future.

When the Escape interior reaches a certain temperature (between 90-101 degrees), the gear selector (a knob-like device), will not move--you cannot move from Park into any other gear. I have to either pump the brakes OR turn on the AC to get the interior a little cooler, before I can move the gear selector. There are reports of others dealing with this, mostly 2020-2021 Escapes. If you have to move the car in an emergency, it will not be happening.

The AWD module failed. This was confirmed at a Ford dealership after a lengthy diagnostic. The car started to alarm by showing first a powertrain failure and then disabling AWD, pre-collison assist warnings and hill assist. This placed the car in "limp" mode while i was entering the interstate on the on ramp making it a safety issue. In my research, I am seeing others who have had the same issue in the 2020 Escape and feel this should be recalled. My car is still at the Ford dealership awaiting a part, but I am happy to submit the service report once completed.

Driver side door front is making a creaking sound like a popping noise when opening.

2020 Ford Escape Titanium Multiple error messages shown; forced into front wheel drive. Took my car to the dealer and was told my car’s awd module needed to be replaced. I did get it replaced and paid out of pocket because it apparently is not covered under the powertrain warranty ($705.33).

When putting vehicle into reverse the gears jump and there is an gear malfunction warning that appears on my screen. The car jumps and jerks several times. Also, when car is in drive whether it is at a stop or driving, the car starts to shudder like it's about to stall- ESPECIALLY when idling or at a stop.

Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.

Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.

The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD module warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the AWD system and advised that the vehicle was stuck in 2WD. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21B19 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.

Mileage: 42,000

At a little over 4,000 miles and less then a year in to owning my car the transmission went out. Now at at little over 36,000 and now the driver door isn't opening easily, and is making a popping noise. This shouldn't be happening with a car this new

AWD Module Failure and needs to be replaced. Service lights came on, and awd was disabled, pre-collision was disabled, and hill-start assist was not available. I looked this up, and al ot of people have had the same problem. The vehicle was just outside the warranty (37,688) and cost over $1100 to repair. AWD should be considered to be in the Powertrain warranty that is still active.

AWD Fault Service Required message on screen which then triggered multiple other warning messages such as auto start and stop disabled, traction control is disabled, AWD is no.longer functional and neither is my cruise control. Ford already had a recall because of this issue but mine was not included. I tried to do a powertrain warranty claim but they said The AWD modual isn't part of the powertrain.

I have been the only driver/owner since May of 2020. Vehicle has not been in any type of accident. 2020 Ford Escape has approximately 18,000 miles. I did purchase (bumper to bumper) warranty. Vehicle is scheduled for service on July 10, 2023. Ford dealerships are understaffed and can only service vehicles on urgency of issue or issues. July date was soonest and was from the 3rd Ford dealership I called. Issues started on May 13, 2023. While vehicle is parked and while it’s being driven, the following warnings occur: •AWD Off •AWD Service Required •Powertrain Malfunction •Powertrain Service Required •Pre-collision Assist Not Available •Service Advance Trac •See Manual •Passenger window opens/closes on its own When vehicle is in park: •Power Lift-gate opens halfway or does not open •Doors unlock and lock on their own

The contact owns a 2020 Ford Escape. The contact stated while attempting to shift into drive, the gear selector failed to shift out of park. There was no warning light illuminated. The vehicle was towed to the dealer and the shifter cable was replaced; however, the failure reoccurred. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and a case was filed. The contact was informed that the vehicle needed to be diagnosed. The failure mileage was 44,447.

Mileage: 44,447

I was in an accident on March 18 around 10 pm eastern time. I was t-boned and the side air bag never deployed. I have also since had issues with my powertrain light coming on and the vehicle loosing power.

2020 ford escape. 2021 had recall on rear axle. Was supposed to be fixed. Now at 61k miles and both rear hubs are shot due to recall from 2021

vehicle has problems awd off service advance trac precollision assist not available hill star assist not available and the powertrain mall function reduces power and i have a problem with the rear subwoofer which was obtained by the does and the problem continues. The vehicle has been in the ford for two weeks and they have not been able to solve it. I just bought it with 14,000 miles and it has all these problems and he could not enjoy the car, it is a lemon car

The contact owns a 2020 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the vehicle failed to accelerate above 10 MPH. The vehicle was taken to the local dealer, where an unknown repair was completed; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle hesitated to respond while driving and depressing the accelerator pedal. The check engine warning light was illuminated. Additionally, one of the rear seat belts was fractured. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 19,000. VIN tool confirms parts not available.

Mileage: 19,000

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 30 MPH and going over a bridge, the vehicle lost traction. The vehicle spun 360 degrees and spun off the bridge and then back onto the roadway. The contact attempted to steer the vehicle in a forward direction; however, the vehicle failed to steer forward direction while turning the steering wheel. The contact that she heard an abnormal "thumping" noise coming from underneath the floorboard. The contact was able to regain control of the vehicle. The contact stated that the AWD, Pre-Collision Assist, and power train malfunction" warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the AWD Module needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Ford Customer Satisfaction Program: 21B19 AWD Module (Power Train). The failure mileage was approximately 64,000.

Mileage: 64,000

Unknown- transmission seems to shift roughly. Transmission message popped up briefly for a second and then disappeared

The contact owns a 2020 Ford Escape. The contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(R). The transmission and check engine warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with diagnostic trouble code (DTC): P0766 (Shift Solenoid "D" Performance/Stuck Off) and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 21-2421 (FWD - 1.5L - 8F24 Transmission - No Reverse Engagement with DTCs P0766 And P2703) however, the vehicle was not covered under the TSB. The failure mileage was approximately 19,000.

Mileage: 19,000

The contact owns a 2020 Ford Escape. The contact stated that during cold starts, a rattling sound was present coming from underneath the vehicle. Additionally, while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. The failure was also present when accelerating from a stationary position. Also, while operating the vehicle, the there was an abnormal fuel odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who examined the vehicle but found no cause for the failure. The contacted stated that the failure persisted. The contact later received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.

Mileage: 55,000

The contact owns a 2020 Ford Escape. The contact stated while driving 25-35 MPH, the steering wheel shuddered significantly between 1200 and 1500 rpms. There was no warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed as a transmission shudder; however, the dealer informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The contact stated that the failure had been reoccurring while driving. Additionally, the contact received a recall notification of NHTSA Campaign Number: 22V859000 ( Fuel System, Gasoline), however, the parts to do the recall repair were not yet available. The stated that there was a strong gasoline odor inside the vehicle. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,000. VIN tool confirms parts not available.

Mileage: 4,000

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 25 MPH, the transmission shifted earlier than designed to shift and the vehicle started shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,800.

Mileage: 4,800

Driving on freeway at 70 when cruise went off and car slowed down “power train malfunction,detecting erratic signals from timing sensor” came on tried to get speed back up could get to about 67 and exited 1st ramp. Stopped in parking lot called dealer. They said it would be fine after turned off an back on. “Wrench repair light went off service light stayed on. After time both lights were off and drove home safely. Next time I drove was fine until drive home didn’t take freeway but busy road with 55 mph limit.started. Losing power again then when stopped at light stalled. It took eight tries to restart and slow acceleration finally got to speed but was hesitating . Took to dealer next morning said was probably reset on gear code. After he said that may not the be problem but drive and see. At first stop had only very slow speed, rpm we’re high but only going about 3 mph. I had to cross a busy 55 mph road and was so scared it would stall again. Got home safely dealer cannot get back in for 5 days. I drive 70 or on 55 mph roads usually with at least 1 or 2 children the youngest 5 months. I am too afraid of driving this car again incase it looses power or stalls and someone isn’t paying attention. Also when these cars stall and you are in traffic you can’t just put in neutral and push out of the way. You feel like a sitting just waiting to get squashed. This problem is very dangerous for driver passenger and other cars. Please help.

The contact owns a 2020 Ford Escape. The contact stated while at a stop light, the vehicle inadvertently shifted into reverse independently. There were no warning lights illuminated. The contact also stated that the driver’s seat would go down and go forward while driving. The contact stated she could not readjust the seat after several attempts. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer several times and the dealer test drove the vehicle but could not determine the cause of the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 2,000.

Mileage: 2,000

WHEN I'M DRIVING ON THE EXPRESSWAY, I'M GETTING A RED LIGHT THAT A PICTURE SHOWS UP WITH ALL OF MY DOORS OPEN. I HAVE TAKEN MY VEHICLE TO NORTGATE FORD IN CINCINNATI BUT IT DIDN'T HAPPEN TO THEM. MY ESCAPE IS UNDER FULL WARRANTY AND THEY WON'T FIX IT. IT HAPPENS ALL THE TIME WITH EVEN MY HUSBAND DRIVING MY ESCAPE. THE DEALERSHIP WANTS ME TO TAKE A PICTURE OF IT BUT THAT'S IMPOSSIBLE TO DO WHEN I'M DRIVING.

PURCHASED A 2020 FORD ESCAPE ON 10-31-2020. ON 11-23-20-11-24-20 I GOT MESSAGES ABOUT THE TRANSMISSION AND MY WIFE COULDN'T PUT THE CAR IN REVERSE AFTER GOING TO THE STORE. TOOK THE CAR TO THE DEALER THEY DIDN'T EVEN CHECK THE TRANSMISSION ONLY THE ENGINE AND COMPUTER SYSTEM. ENDED UP BACK IN THERE THE SAME DAY 5 TIMES BECAUSE THE ANTI CRASH AND BRAKE SYSTEMS WASN'T WORKING. THE SERVICE TECH THEN DROVE IT AROUND THE CORNER 5 DIFFERENT TIMES TO GET THE COMPUTER SYSTEM TO KICK IN. EIGHT DAYS LATER 12-4-20 I GET STUCK IN MY FRIENDS DRIVEWAY. THE CAR WOULDN'T GO IN REVERSE. FINALLY IT DID AFTER 20 MINUTES. I TAKE THE CAR BACK AND IT NEEDS A NEW TRANSMISSION. THE COMPUTER SYSTEM AND POWER TRAIN, CRASH ASSISTANCE, ANTI COLLISION SYSTEM WASN'T WORKING EITHER. THEY HAD JUST RECEIVED THE VEHICLE ON 10-27-20. THE CAR WAS PICKED OUT FOR ME BY THE SALES REP AND IT WASN'T FROM OFF THE LOT IT WAS IN THE BACK. I TRULY BELIEVE THEY KNEW THE WHOLE CAR WAS BAD. THEY'VE HAD MY CAR SINCE THE 12-4-20 AND I'M STILL RESPONSIBLE FOR IT AND THE LOANER CAR. THE SALES MANAGER AND GENERAL MANAGER TOLD ME I'LL HAVE TO SUE THEM USING THE LEMON LAW OF ANYTHING ELSE GOES WRONG. IT WILL AND THEY KNOW IT. I HAVE SEVERAL REPORTS THAT THE TRANSMISSIONS ON THE 2020 ESCAPE IS ONE OF THE MAIN ISSUES. I ALSO HAVE ALL THE REPORTS SENT TO MY PHONE FROM FORD PASS. I ALSO HAVE A VEHICLE HISTORY REPORT THAT THE BRAKES, POWER TRAIN SYSTEM, AND RESTRAINTS AND DRIVER ASSISTANCE NEEDS REPAIRED ALSO. THIS OCCURRED IN JACKSONVILLE, FLORIDA. ALL THESE ISSUES MAKE THIS VEHICLE UNSAFE FOR ANYONE.

Mileage: 1,602

2020 FORD ESCAPE CONSUMER WRITES IN REGARDS TO VIBRATIONS AND A LOUD NOISE WHILE DRIVING. *LD *JS *JS THE CONSUMER STATED THE DEALER SET THE VEHICLE TO SPORT MODE (SSM 49151) BUT, THE VIBRATION PERSISTED. THE CONSUMER STATED THE DEALER ADVISED THE VEHICLE WAS OPERATING AS DESIGNED. *JS

TL* THE CONTACT OWNS A 2020 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL CLUNKING SOUND COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE RPM FELL AND THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE SPEED INCREASED ABRUPTLY HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS PARKED FOR SEVERAL HOURS AND WHEN RESTARTED, THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO HERITAGE FORD (2100 SISK RD, MODESTO, CA 95350; (844) 362-2226) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 2,703.

Mileage: 2,703

VEHICLE SHIFTS VERY HARD WHEN NORMALLY DRIVING AND WHEN AUTO START AND STOP FEATURE FUNCTIONS. THE TRANSMISSION DOES NOT KNOW WHAT GEAR IT WANTS TO STAY IN, OFTEN TIMES JERKING VERY HARD, WHICH MOVES THE ENTIRE CAR AT A COMPLETE STOP OR TOSSES THE DRIVER IN THEIR SEAT WHEN MOVING AND SHIFTING. THE VEHICLE ALSO STALLED SEVERAL TIMES, LOOSING THROTTLE AND FUNCTION, ALMOST CAUSING ME TO GET T-BONED BY 2 SEPARATE CARS IN TRAFFIC. OVERALL, THE VEHICLE HAS ISSUES WITH TRANSMISSION SHIFTS, ENGINE REALIZABILITY, AND GENERAL SAFETY FEATURES AS A WHOLE. SOMEONE CAN AND WILL GET SERIOUSLY INJURED IF THIS IS NOT INVESTIGATED AND ADDRESSED. VEHICLE HAS BEEN TAKEN INTO THE DEALER WHO CAN'T FIX THE ISSUE, DESPITE IT HAPPENING SEVERAL TIMES, AND HAS INSISTED THE CUSTOMER DRIVE THE MALFUNCTIONING VEHICLE. FORD MOTOR COMPANY WAS NOTIFIED ABOUT THE COMPLAINT AND IS PROCESSING A BUY BACK ON MY PERSONAL VEHICLE. I JUST DON'T WANT OTHERS TO GET HURT.

Mileage: 450

UNDER UNKNOWN CIRCUMSTANCES WHEN ATTEMPTING TO ACCELERATE THE CAR EXPERIENCES SIGNIFICANT LAG WHICH PUTS ME AT RISK OF COLLISION. I ATTEMPTED TO ASSOCIATE IT WITH THE AIR CONDITIONING BUT IT DOES NOT SEEM TO BE ASSOCIATED WITH ANY SYSTEM. VEHICLE SEEMS TO LOST HALF THE POWER AND I AM UNABLE TO SAFELY MOVE INTO TRAFFIC.

Mileage: 2,000

ON THE 1.5L ENGINE WHEN YOU ARE ACCELERATING IN THE NORMAL DRIVING MODE YOU EXPERIENCE A VIBRATION IN THE STEERING WHEEL SIMILAR TO A FLAT TIRE. THE 2.0L ENGINE WITH THE SAME TRANSMISSION DOES NOT EXPERIENCE THE SAME PROBLEM.

Mileage: 1,300

MY 2020 FORD ESCAPE'S AUTOMATIC TRANSMISSION MAKES ODD WHIRRING SOUNDS AND SHIFTS HARD OFTEN WHILE DRIVING. AUTOMATIC TRANSMISSION STILL HAS A HARD TIME SHIFTING SMOOTHLY EVEN WHEN THE VEHICLES BEEN WARMED UP AND DRIVEN FOR AT LEAST 10 MINUTES. THE REAR VIEW CAMERA HAS A MIND OF ITS OWN AND DOESN'T ALWAYS WORK. EVEN WHEN IT IS WORKING THE FEED IS USUALLY TERRIBLE QUALITY. WHEN IT DOESN'T WORK YOU CAN'T SEE ANYTHING OUT OF THE REAR VIEW CAMERA, THE IMAGE QUALITY TURNS GREYISH AND IMAGES LAG.

Mileage: 4,090

SINCE DAY ONE OF OWNERSHIP, IT HAS A VIBRATION IN THE STEERING WHEN APPROACHING 25MPH THEN THE VIBRATION CONTINUES ALL THE WAY TO 75MPH. ALSO AT APPROX. 25MPH AN LOW HUMMING SOUND STARTS. THE HUMMING SOUND GETS LOADER AS SPEED INCREASES ALONG WITH THE ROAD NOISE. THE HUMMING AND VIBRATION STOP AS SOON AS YOU TAKE YOUR FOOT OFF THE ACCELERATOR. BUT RESUMES AGAIN AS SOON AS THE ACCELERATOR IS PRESSED. THIS VIBRATION FEELS AS IF A WHEEL IS LOOSE OR COMING OFF OR THE THE ENGINE AND TRANSMISSION ARE GOING TO FAIL CAUSING A SERIOUS PROBLEM. THIS BY NO MEANS IS NORMAL. BOTH DEALERSHIPS PERSONNEL THAT DROVE THE VEHICAL SAID ITS NOT NORMAL.