2021 FORD ESCAPE Structure Problems

Driver door, door check arm popping and hardly opens and closes won’t allow driver window to roll down all the way

Driver door check bracket is making loud crunching sound and making door difficult to open and close. This is cause for concern about integrity of door and ability to use vehicle. Not been inspected yet.

Drivers door popping noise when opening and closing the door, not closing properly, window not being able to roll up and down. Vehicle was brought to dealership for inspection and the problem was confirmed that there is arm bracket failure in the front door. No warning lights come on and no injury has occurred but car is not being driven for safety reasons at this time. We never received a letter about the one time repair and until the problem happened had no idea about this. We are on a list with local dealership and have been waiting for Ford to get parts and approve repair. We have no idea how many people are in front of us on this list.

The door check bracket is broken

The contact called for a customer who owns a 2021 Ford Escape. The contact stated that while opening and closing the front driver’s side door, there was a loud banging and clucking sound coming from the door. The vehicle was taken to a certified mechanic, where it was diagnosed and determined that the bolts on the door arm mounted onto the door assembly had fractured and detached. The contact was informed that the door assembly might need to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,000.

Mileage: 22,000

The contact called for a customer who owns a 2021 Ford Escape. The contact stated that while opening and closing the front driver’s side door, there was a loud banging and clucking sound coming from the door. The vehicle was taken to a certified mechanic, where it was diagnosed and determined that the bolts on the door arm mounted onto the door assembly had fractured and detached. The contact was informed that the door assembly might need to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,000.

Mileage: 22,000

My back passenger door will not lock. If I lock it from my ford app or key fob that back door stays unlocked. This puts my safety at risk because I’m a young female living in a big city known for sex trafficking. I could be followed to my car and I could lock the door but that door stays unlocked someone could kidnap me. Or what if I’m driving the car and the door flies open, that can cause a deadly accident. There was no warning signs or messages just a mere coincidence that I noticed it wasn’t locking. We took it into ford and they have found the issue but don’t want to cover it even though we pay for the primary care. I noticed that past models have been recalled for this issue and should be recalled again that this is something that should not be taken lightly. A lock on a door is not wear and tear when it doesn’t get used.

Problem Description Component/System Failed: The driver-side front door has been inoperable since April 2024, unable to open or close, linked to Ford’s Customer Satisfaction Program 23B56 (faulty door welds/hinges). Vehicle is available for inspection. Safety Risk: I must climb over the passenger seat to enter/exit, risking injury, especially in emergencies. My disabled veteran father, who shares the car, cannot drive it due to inaccessibility, severely limiting his mobility. An inoperable door could delay evacuation, endangering us both. Confirmed by Dealer: Empire Ford, New Bedford, MA, confirmed the issue in October 2024, tying it to 23B56. They quoted 2-3 weeks for parts but haven’t repaired it as of April 10, 2025. Inspections: Only Empire Ford inspected it in October 2024. They admitted to marking the work order as done without repairs, restarting the process. No other inspections by Ford, police, or insurers occurred. Symptoms/Warnings: No warning lights or messages. Around April 2024, the door became hard to open/close, then failed completely, remaining stuck closed. No prior noises or partial issues noted. Details: In October 2024, I took my Escape to Empire Ford for the 23B56 repair. They said parts would take 2-3 weeks. After months without updates, I learned they falsely marked the job complete, forcing a restart. Six months later, the door is still broken, and they only say parts are “ordered,” offering no timeline. This aligns with NHTSA’s PE23013 investigation into Escape door welds. The delay makes the car unsafe and unusable for my father. I request NHTSA’s help to push Ford for a prompt fix or loaner vehicle.

See attached document for complaint.

Schedule repair maintenance with Spirit Ford Dundee MI on my 2021 Ford Escape on 1/16/2024 for water leaking in the spare tire compartment which created moisture to collect on interior windows and smell like mold. Spirit Ford said that it was leaking from the rear light and that was replaced. We drove the car as it was fixed and never had a reason to look back in the spare tire compartment as we thought it was fix. Last week [XXX] when the weather was started warming for a day after having snow/rainy days we noticed the car smelling again and looked in spare tire compartment to find that was full of water all the way to the top. So apparently the issue was never fixed correctly. Schedule an appointment for repair maintenance on the vehicle 03/10/2025 for issue again. As of 4pm on 3/10/25 the car had not been looked at. I received a call around 5pm and was told that they ran it through the water testing and did not see anything leaking. On 03/11/2025 around 1:30pm my husband informed that the vehicle repair is now out of warranty and will not be covered and would cost $729 to replace the lift gate seal. I asked why the repair was not covered as it was never repaired correctly the first time when vehicle repair was under warranty and was told well, they replaced the light. But that 1st repair did not fix the water issue now we as the consumer is responsible for the repair when it should have been fixed correctly the first time. If the issue was never fixed the 1st time, how am I to trust them again to fix it for the $729 that I shouldn't have to pay as I stated before should have been fixed. But let's not forget Ron basically blamed us for driving it since last repair and implying that is why the water was leaking in the same place. We had to pay for a diagnostic fee of $165 to tell us that it could be the seal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford Escape. The contact stated that there was an abnormal sound coming from the front driver's side door. The door failed to stay ajar when needed. Additionally, the contact stated that the door swung open unexpectedly while parked on an angle. There was no warning light illuminated. The dealer was contacted, and the vehicle was diagnosed, and it was determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The left front door stopper makes an abnormal sound, a popping noise when the door comes open.

My driver side door began making popping noise and it has been discovered the weld has broken.

The check arm on my ford escape broke off at the welding attachment point which lead to me having to drive down the road for 10 miles with my door ajar in order to get home It started making a popping noise a few days ago then I opened my door tonight and it completely broke off

My door was on the recall list and needs to be replaced. I had this checked in September 2024 but the doors are on back order. My broken door is a safety hazard it is not shutting properly and has been known to open.

Front driver side door started clicking when open/closed about a month ago. Yesterday it started a loud thumping sound when opening. Upon closer investigation, four points where the door was welded to the arm mechanism have broken. The loud thumping sound is the internal brace hitting the door.

Bracket that holds the check arm device in the door broke loose. It is not properly welded to the inside of the doors. Left stranded because the door could not be shut. Other 2021 Ford Escapes are having the same issues. There was no warning to indicate a problem with the door.

A cracking sound is heard when the door is opened and closed

Door check bracket pulled off of door.

Hinge on the front driver door the weld broke loose

I HAVE TO KEEP PRESSING THE GAS HANDLE TO PUT GAS IN MY CAR BECAUSE THE [XXX] CARBON SENSOR [XXX] THINGY IS BROKE. also the door keeps clicking and TikTok says it’s going to fly off. Now that’s just dangerous. The clicky thingy is from something that is welded into the door keeps coming off of the car. Now that’s [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The driver side door arm has broken without any reason. It now makes noise opening and closing and will need to be replaced

The spot weld on my driver's side door looks like it broke where the hinge is attached to the door. It's going to totally break.

Driver front and passenger front door hinge making noise when opening. Dealer said a lot of people are having same issue but ford is only fixing ones when door falls off when weld completely breaks. Reported this to dealer on11/11/23 and was finally notified to bring in last week. Was called yesterday and was told not fixing at this time as was not safety issue yet! They said if door falls off it would warrant repair. This vehicle is under new vehicle warranty still and should be fixed without question. Dealer agrees it needs fixed but says they cant do anything now. I consider a possible door falling off a safety issue! Hopefully my wife does not fall out of vehicle when door falls off and maybe she can put it in back and drive to dealer with no door. Way to go ford!

The drivers door check arm welds are breaking, the plate is flexing inside the door.

The door check system on the door assembly of my Ford Escape is attached to the body by three spot welds. These welds have come off and now it's not possible to lower the window. I was in a situation where I had to open the door to adjust my mirror on the road, this is very unsafe and can lead to accidents.

The contact owns a 2021 Ford Escape. The contact stated while driving at various speeds, the vehicle was veering to the right independently. The vehicle was taken to the dealer, where both the rear shock absorbers and the front passenger's side tie rod were replaced. Additionally, the contact stated while driving 60 MPH and at higher speeds, the front end of the vehicle was vibrating. The contact stated that upon inspecting the vehicle while parked, she opened the hood and noticed that the engine was vibrating significantly while running. The contact stated that she also noticed a black stain on the engine. The vehicle was taken to a second dealer Casco Bay Ford1 (213 US-1, Yarmouth, ME 04096), and to a third dealer Rowe Ford Sales (91 Main St, Westbrook, ME 04092), where the contact was informed that the engine was operating as designed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,000.

Mileage: 14,000

The contact owns a 2021 Ford Escape. The contact stated that when the driver's side door was opened, there was a loud banging sound coming from the door. The vehicle was taken to the dealer where it was diagnosed with fractured spot welds. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

Mileage: 45,000

The six Spot welds on the driver's door failed. The hinge bracket is adrift inside the car door. Al Packer Ford body shop advised this is a common flaw in the 2021 Ford Escapes.

Door check bracket detaches from driver door when it is opened.

The contact owns a 2021 Ford Escape. The contact stated that upon entering the vehicle, he heard an abnormal clicking sound coming from the door. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The failure mileage was 61,000.

Mileage: 61,000

Door hinge on driver side front came loose from weld and won’t let window roll down.

Driver door check arm bracket welds broke in door

2-23-24 2021 Gold Ford Escape AKA Goldie Purchased on 9-8-23 Miles at purchase 52,771 Current miles 60,054 2-22-24 I took my daughter to school. When I opened the door I heard a popping noise. When I got home I open the door to get out and heard a really big POP. I went to close the door it would not close. I gently tried to close it again but stopped because I did not want to make matters worse. I called a tow truck. The driver mentioned the door check was broken. My service advisor called to let me know the spot wells and door check were broken. She said I would have to take to body shop. My escape is available for inspection. I took Goldie to body shop 2-23-24. Advisor took pictures and said he would have technician look at it then send me a quote. He mentioned I may need a new door. After getting home I did some research on my issue and found the same issues are currently ongoing and Ford has not announces any solution to the matter. After reading the same issues online I am afraid to drive it. Anything faulty with a door in unsafe for me, my family and anyone else. The dealership I purchased Goldie from is aware of the issue because I had it towed there. The body shop knows because I went there and he took pictures to get me an estimate. The popping noise is all I heard which began est. 2-20-24

The door stop arm welds broke on drivers side door. I cannot roll down window because of this failure on ford's part.

The contact owns a 2021 Ford Escape. That contact stated that there was an abnormal clicking sound coming from the front driver’s side door. Upon inspection of the door, the contact observed that the door hinge attachment point had detached. The vehicle was taken to a dealer where an inspection confirmed that the seem weld inside the door had fractured and the door needed to be replaced. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was 38,584.

Mileage: 38,584

The door has spot wells I believe 6 total. 2 of them so far have come undone. It is the welds for the bracket that keeps the door from flying open.

The contact owns a 2021 Ford Escape. The contact stated while attempting to close the front driver’s side door, but the door check arm was no longer attached to the door, preventing the door from closing securely. No warning light was illuminated. The contact took the vehicle to the dealer, but the vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 37,000.

Mileage: 37,000

Driver door hinge is not welded properly and when driving door opens

The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door was very difficult to open and close. Additionally, the window would not properly roll up or down. The contact stated that the failure progressed, and the door could not be opened from inside the vehicle. The vehicle was taken to the local dealer and the contact was informed that the door needed to be replaced. The door was replaced; however, the failure reoccurred a year after the repair. The manufacturer was not notified of the failure. The failure mileage was 30,000.

Mileage: 30,000

This is 1 of 3 2020 - 2021 Ford Escapes that my company owns and is affected by this known issue with NHTSA and Ford Motor Company as it relates to Ford Technical Service Bulletin (TSB) SSM 50150. The spot welds at the check arm attachment points on the driver door have failed. This has lead to a horrible noise and feeling when opening and closing our door. Sometimes the door does not shut all the way making this a safety issue. The door is now hard to open and close. The window is also inoperable as it either won't roll down at all or, if it does roll down, it will now roll back up. This issue has been inspected by 2 dealerships and they are not allowing our PremiumCARE extended Warranty to cover this. We have had 10's of Escapes with 100,000+ miles and this has never been an issue. This has occurred in this 2021 Escape and 2 of our other 2020 Ford Escapes (I will file complaints separately for them so NHTSA understands this is a massive issue Ford needs to fix ASAP and reimburse any customers who have paid out of pocket to get this fixed). NHTSA needs to issue a recall immediately.

Passenger door hitch weld came off. I can’t open the door all the way and the window can’t be open..

The contact owns a 2021 Ford Escape. The contact stated that the front driver's and passenger's side doors failed to close properly. The contact had to forcefully close the doors. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's and passenger's door welds had fractured. The independent mechanic replaced the front driver's and passenger's side door check arms. The contact stated that the front driver's side door check arm was previously replaced; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,700.

Mileage: 97,700

Door is cracking only at 38k miles and the thing pops when I open and shut it on drivers side sounds like it’s going to fall right off

The contact's brother owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud sound while opening. Additionally, the contact stated that the spot welds on the check arm bracket were fractured. The contact stated that the front driver's side door could only be closed from the inside while raising the check arm. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The dealer was notified of the failure and charged and diagnostic fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 42,000.

Mileage: 42,000

driver side door check bracket, makes cracking , crunching noise feels /sounds like it is ready to fall off.

Drivers side “Door Check/Hinge”. Originally, the door made several loud “popping” noises and was hard to open/shut. Eventually, it wouldn’t shut properly. Vehicle repaired and then traded later. Drivers side door had the risk of coming off or not shutting completely. Yes. Yes. No. First appeared in April ‘22

My door all of a sudden started making loud cracking sounds when I tried to open it. This progressively got worse and now the door will only partially open and the window will not go down. I believe I have a broken spot weld in the left front door at the check arm attachment.

Went to get in my 2021 Ford Escape opened the door a heard a metal sound clunking noise. Happened all of a sudden. Thought maybe someone hit my door but no sign of it being hit. Then Googled Ford Escape and that noise and found this has been a problem. Why has there not been a recall for this problem.

The contact owns a 2021 Ford Escape. The contact stated that the front driver's side door made an abnormally loud popping sound while opening and closing. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000.

Mileage: 22,000

The front door hinge spot weld and rivets have broekn loose. I called Stivers Ford in Montgomery Alabama and the Service Representative told me that my Escape was out of warranty and it was my problem to repair. I do not think this is fair as this is a structural problem in the door.

Drivers door is making a creaking/popping sound and sometimes won’t close. The window will not always go up.

The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the front driver’s side door weld had fractured. The contact stated that the door sounded like metal grinding each time the door was opened or closed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 16,949.

Mileage: 16,949

The contact owns a 2021 Ford Escape. The contact stated that while closing the door, the door made an abnormal sound and failed to close as intended. The vehicle was taken to the dealer and diagnosed with a fractured door weld. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 41,000.

Mileage: 41,000

My 2021 ford escape door started to make popping sounds and my window wouldn’t roll down had it a dealer and they said the welds on my door broke off !

The contact owns a 2021 Ford Escape. The contact stated that the front driver's side window failed to go up or roll down. Additionally, the contact stated that while the vehicle was parked, he opened the front driver's side door, and the door flew open as if there was an internal fracture. The contact also stated that he had to slam the door to close the door securely, and there were holes near the door latching point. The vehicle was taken to the dealer, where it was determined that the door needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 98,000. The VIN was unavailable.

Mileage: 98,000

Door started cracking. Next day door made a loud crack and my door would not shut. I had to take it to my garage because Ford Manderbach Ford in Hamburg PA would not cover it due to no recall. My garage put door back together and spot welded everything back together. My bill was $95.

*corporate vehicle The check arm for our driver's side door appears to have separated from the frame. Our door feels like it may fall off. If our door falls off, we feel there are safety concerns (can list later if needed). Our story seems to corroborate many other complaints on this website.

The door check in the drivers door snapped after two years. Ford is not willing to take care of the situation but this is a known issue. Since this item has to do with the door and door latching, I do not feel comfortable driving my vehicle

The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door of the vehicle, the door made an abnormal popping sound. The contact stated while opening the door for a second time, the door made an abnormal grinding sound. The contact stated that the front driver's side door check arm weld had fractured internally, which prevented the window from rolling up and down as needed. Additionally, the door failed to close as intended and made an abnormal clicking sound while opening. The vehicle was taken to the dealer, who determined that the front driver's side door check arm weld had fractured internally. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 43,200.

Mileage: 43,200

The contact owns a 2021 Ford Escape. The contact stated that when he was exiting the vehicle and opened the front driver's side door, he heard a popping sound. The contact stated that the front driver's side window was inoperable, the window would not go up or down. The vehicle was taken to the dealer. The vehicle was diagnosed with a fractured check arm. The vehicle was not repaired. The manufacturer was made aware of the failure and they provided no assistance. The failure mileage was approximately 43,294.

Mileage: 43,294

Drivers side front door making creaking noise upon opening and closing. Does not properly close after 3 days since initial noise was noticed. Window does not go down. Believed to be faulty spot weld due to Fords negligence

Drivers door limiter broke away from the door creating an issue opening and closing the door. Also unable to roll the drivers window down very far.

Left door weld broke. Making a popping noise. The window will not go up or down.

The contact owns a 2021 Ford Escape. The contact stated that while parked, the driver's side door hinge had fractured which caused the contact to not be able to open the door or roll the window open. No warning light was illuminated. The vehicle was taken to a Ford dealer to be diagnosed. The contact was informed that the door needed to be replaced. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 50,000.

Mileage: 50,000

The door weld seems to have come off and causes the door to not latch properly and I cannot roll my window down this is a problem on both driver and passenger side. It appears there is a loose weld in the doors.

Upon opening the driver side door there was a pop. Every time the door has been opened to appx 50% full width the same popping noise occurs. The weld is popped in the hinge but this is not visible without taking the door apart. The door will close properly and the window works at this time.

Driver door popping do to spot welds broke on door check/limiter

Spot welds failed in the check arm bracket for the driver door.

Drivers door bracket broken and makes ratcheting noise. Currie Ford in Frankfort Ill contacted and I was advised it will need a new door. Issue raised up to cover claim. Vehicle only has 40000 miles on it. See SSM 50150

Driver side Door Check assembly weld broken.

The contact owns a 2021 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound. Additionally, the contact stated that the door failed to open wide enough or close securely. The vehicle was taken to the dealer several times and the dealer applied a lubricant to the door, and the door was adjusted; however, the failure persisted. The contact also stated that the door only opened 6-8 inches wide, causing him to slide in or out when entering or exiting the vehicle. The dealer informed the contact of the door weld failure, and that the manufacturer had determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 17,000.

Mileage: 17,000

Left Driver door making popping sound when opening or closing due to spot welds failing. Left Driver door has no catch when opening until door is completely open. Left Driver door electronics affected due to spot welds failing this includes window up/down function and locking/unlocking. Claim filed with Ford customer concern and spoke to dealer. Ford wants $2600.00 to repair and will contribute $900.00 because vehicle is out of warranty.

When opened the driver side door on July 29, 2023 my door made a horrible popping noise that is continuing every time I open or close the driver side door.

The door weld on the door is causing it to pop when you open and close the door.

In the fall of 2022, the driver door on my 2021 Ford Escape would not close properly and I took to the Ford Dealership as I told them it felt unsafe as I felt the door wanted to fall off when driving as the door was physically moving in and out. They laughed at me and said that would never happen. After two visits, they realized the weld had broken on the door and said they would order a new one. They said they had never seen that on a passenger vehicle. It took 12 weeks for the door to arrive and they first said they would cover the rental vehicle and then came back the next day and said they would not cover a rental vehicle even when I said I felt unsafe driving it. So I kept driving it because it was my only vehicle. Ford Corporate tried to charge me $571.00 to pay for my part of the repair. They also dismissed that it was a larger problem. I have documentation regarding these interactions. The dealer stepped in and covered my portion of the repair. After they replaced the door, I reported the door appeared to be falling of the hinges and they investigated and said because they do not replace doors at the dealership often, they improperly installed the door as one of the hinge bolts was already missing. In April, 2023, I traded my 2021 Escape in for a 2022 Escape as I did not feel safe because of the door and the dealer agreed. It cost an additional $5,000 to get out of the lease, but it was worth my safety.

At 38,000 miles I got into my car and it started making a popping noise on my drivers side door when opening it and closing it. After further inspection, I cannot put my window down and I am met with resistance whenever trying to open or close it. This poses safety concerns in the event of a car crash. Apparently this is not a recall item at this time and I am awaiting my dealership to even see if it’s covered as it is past 36,000 miles.

since I have owned this SUV the break has been bad I have taken it in with no help from ford now the weld on my drive side door has broken away from the frame. ford has told me that there nothing they can do about it, and I have to pay for the repairs. i have had the car for 2 1/2 years and i have read on line that this has happen to a lot of people

The contact owns a 2021 Ford Escape. The contact stated while driving 65 MPH, there was an abnormally loud sound coming from underneath the hood. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the shutter deflectors to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 300.

Mileage: 300