2024 FORD ESCAPE Electrical System Problems

The contact owns a 2024 Ford Escape. The contact stated that the front driver’s and front passenger’s side seat heaters failed to adjust the temperature once the heater maintained a high level. The contact had owned prior Ford vehicles that automatically lowered the seat temperature once a certain temperature was maintained for a while. The contact had to manually adjust the seat temperature to avoid a potential burn due to the prolonged seat temperature. The dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

Following ongoing unresolved ADAS and Pre-Collision Assist failures that have required repeated service visits and manufacturer engineering involvement, my vehicle underwent a master modem/system reset while in dealership custody. After this reset, vehicle access, safety alert history, and diagnostic data were erased, preventing verification, monitoring, or reconstruction of safety-critical events. Safety Issue Description On or about December 11, 2025, while the vehicle remained in service for unresolved safety system failures, the dealership performed a master reset of the vehicle’s modem/telemetry system. Immediately afterward: •My FordPass access was removed •All historical vehicle alerts and safety warnings were erased •No active alerts are displayed, despite documented prior ADAS failures •The vehicle now shows no alert history, no mileage data, and no retrievable safety logs •The vehicle appears as a new/uninitialized vehicle in the FordPass system This reset occurred without resolving the underlying safety defect and while engineering had previously indicated no fix was available. Systems Affected The loss of telemetry, alert history, and diagnostic logging impacts multiple Advanced Driver Assistance Systems (ADAS), including but not limited to: •Forward Collision Warning •Automatic Emergency Braking •Lane Departure Warning •Lane Keeping Assistance •Blind Spot Warning •Rear Cross-Traffic Warning These systems rely on integrated camera, sensor, and software data that can no longer be verified, reviewed, or audited. Why This Is a Safety Concern The master reset eliminated evidence of prior safety warnings and failures, impairing: •Driver awareness of active or recurring safety conditions •Manufacturer and regulator ability to diagnose or confirm defect behavior •Event reconstruction in the event of a collision or near-miss •Oversight of whether safety systems are functioning as designed

The safety-critical driver-assistance systems on my 2024 Ford Escape have remained in a failed state since March 2025. The Blind Spot Detection (BLIS), Cross-Traffic Alert, Park Aid, Pre-Collision Assist, and Front Camera systems all display warnings and do not function reliably. The vehicle has now been in the dealership for over 62 cumulative days for this safety defect, including 38+ continuous days on the current repair order. Ford engineering has taken control of the case and has stated there is no fix available and no estimated timeline for repair. A major electronic module was replaced under engineering direction in November, but the same safety-system faults continue. The vehicle’s alert history and FordPass data have remained frozen and non-updating for months, indicating a continued system-level electronic failure. The vehicle is still at the Ford dealership under engineering control with no repair available, which confirms the defect is ongoing, unresolved, and unrepairable at this time. These persistent failures impact multiple crash-avoidance systems and create a significant safety risk during lane changes, cross-traffic backing, parking maneuvers, and forward-collision situations. I request NHTSA review this as a potential defect trend involving the 2024 Ford Escape driver-assistance systems.

Our vehicle has its 4th 12 volt battery since we purchased the car in March, 2024. The first indication that battery is defaulting is the interior lights do not light when driver or passenger door is opened. The 4th battery was installed on Oct. 7, 2025, after car sat for 3 1/2 days in airport parking lot and battery was dead upon our arrival. I believe our safety is at risk when interior lights do not light when entering car at night, because driver remains on street trying to acclimate to no light in car, making driver vulnerable to being hit by traffic not seeing driver. Also, requiring a jump start to the car causes risk to health, having to wait for assistance. Our car interior is black, making problem even worse. The Ford dealers we have used to replace the batteries are aware. Boshears Ford in Marshall, MI, and Lakeview Ford, Battle Creek, MI

The 2024 Ford Escape continues failing to record safety events. Alert history and messages sections are NOT updating after warnings . Because the alert-history system is failing, the vehicle does not store warnings. This prevents accurate diagnosis and hides safety-critical failures. ADAS systems are unreliable, making lane changes, reversing, and merging unsafe. Ford dealership and engineering hotline have been working on the vehicle since Nov 3 and have repeatedly reproduced ADAS failures. Safety alerts have continued since March 2025. Ford engineers and dealership technicians have inspected the vehicle multiple times, including the current visit (Nov 3–present). Engineering hotline continues to escalate. ADAS warnings have appeared since March 24, 2025. Today’s event shows that the Alert History and Messages features STILL do not log warnings even after repairs. “Following multiple failed repairs and an IPMA module replacement, the 2024 Ford Escape still fails to record critical safety alerts. As of today, the Alert History shows only a single old entry and does not log new ADAS warnings. The Messages section also shows numerous unread messages but does not display new alert data. This confirms the ADAS system and data-logging subsystem are still malfunctioning after weeks in the dealership and engineering involvement.”

See attached document for complaint.

“While driving a 2026 Ford Escape Hybrid loaner (provided while my 2024 Escape is in the shop for ongoing ADAS failures), the vehicle displayed a new safety system malfunction warning at startup. This is the third ADAS-related failure on this loaner (previous events on Nov 13 and Nov 23). Weather was clear and dry, and the warning appeared immediately at key-on, not while driving, indicating a system defect—not environmental obstruction. This now confirms a recurring pattern across multiple Ford Escapes and model years. My primary vehicle has had ADAS failures for months and remains in the shop since Nov 3 with no fix. This loaner failure further supports a platform-wide safety defect involving the camera/IPMA system.”

Ford internal engineer emails from Aug 5–6, 2025 show Ford KNEW about this safety defect months earlier. The engineer told the dealer it was “ok and safe to drive with the warning messages” and admitted “engineering is aware of some customers still experiencing driver assist issues and software update is in the works.” The dealer also reported THREE other Escapes with the same failures. Ford Customer Service also emailed me saying “the dealership and engineers have not been able to resolve the concerns.” My vehicle is now 40+ days out of service with Ford engineering still unable to fix the ADAS failures after module replacement.

In May/June 2024 at approximately 8350 miles the Accessory Protocol Interface Module ("APIM" failed. On the Center Display, I lost display and audio. This failure also impacted hands-off features, radio, use of traction /snow/slippery features, map, vehicle manuel, bluetooth, etc. The dealer service department (Autonation Westlake, Ohio) replaced the APIM at that time In September 2025 at approximately 48,300 miles there was complete failure of of the Center Display impacting the same features noted above. In addition the interior lights are not properly working. The service department of the dealer (Autonation Westlake, Ohio) informed me that their diagnotics revealed the failure of the Audio Control Module and the possibly the APIM. The service department replaced the Audio Control Module. This did not correct the problem. The service department said that the APIM, which had been previously replaced, needed to be replaced. After nearly eight weeks, the APIM has not been replaced. The service department has been unable to send the code to Ford Motor to get the replacement part. The Center Display and many other features are not working as of today's date 11/21/2025.

Version, perfectly formatted, non-repetitive, and aligned with the newest updates (vehicle still in shop, engineering cannot fix, extended delays, failed module replacement). Yes, use today’s date (Nov 21, 2025) as the incident date. ⸻ ✅ Complaint #7 – NHTSA 900-Character Version (Copy/Paste Ready) Incident Date: 11/21/2025 After a dealership-installed replacement of the IPMA/Front Camera module (authorized by Ford engineering) 11/14/2025 , the ADAS safety systems (BLIS, Cross-Traffic, Pre-Collision Assist, Park Aid, and alert history logging) are still malfunctioning. The vehicle has now been out of service since Nov 3 and the dealer reports that Ford engineering is still unable to identify a fix. The alert history remains corruptive and fails to record events. This is still unresolved ADAS issues and prolonged repair delays. Dealer has been exceptional in communication and left (2) voicemail stating Engineering hotline continues working on it but Ford’s inability to provide a remedy leaves the vehicle unsafe and unusable until further notice. Nov 3 - ongoing in shop.

1. Component or System Failed: ADAS safety systems including Blind Spot Detection, Cross-Traffic Alert, Front Camera/IPMA, Pre-Collision Assist, and Park Aid. 2. How Safety Was Put at Risk: driving for months with intermittent or absent collision-avoidance systems, increasing risk of lane-change accidents and front-impact hazards. 3. Reproduced or Confirmed by Dealer: Yes — dealership and engineers confirmed errors in June, July, August, and November. 4. Inspected by Manufacturer: Yes — Ford Field Service Engineers were involved as early as June 2025. 5. Warning Messages: • Front Camera Fault • Cross-Traffic System Fault • Pre-Collision Assist Not Available • Blind Spot Fault (Recurring daily per my reports)

1. What component or system failed or malfunctioned, and is it available for inspection? The ADAS system (IPMA front camera module, BLIS, Cross-Traffic, Park Aid, and alert-history logging) continues to malfunction even after Ford installed a new IPMA/IPA module on Nov 14. Vehicle is at the dealership and available for inspection. 2. How was your safety or the safety of others put at risk? Safety alerts fail to appear, the ADAS system does not record events, and blind-spot/lane-change warnings are missing, creating a collision risk. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer and Ford Engineering Hotline confirmed defects continue after module replacement. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. Ford Engineering Hotline and dealership technicians have inspected and attempted repairs. 5. Were there any warning lamps, messages, or other symptoms prior to failure, and when did they first appear? Yes. ADAS warning messages began March 24, 2025. After the Nov 14 module install, alerts persist and the alert-history remains incomplete.

Answer #1 — Component or System Failed The safety-sensor system failed, including the IDPM/PA module (Park Aid module), Blind Spot Detection system, Cross-Traffic Alert sensors, and the vehicle’s alert-history recording system. The vehicle and replaced module are available for inspection upon request. Answer #2 — How Safety Was Put at Risk The vehicle intermittently loses blind spot monitoring, cross-traffic alerts, and parking assistance, which can cause missed hazards, unsafe lane changes, and inaccurate detection of surrounding vehicles. The system also fails to record or retain safety alerts, preventing accurate diagnosis and leaving safety events untracked. Answer #3 — Has the Problem Been Reproduced or Confirmed? Yes. The dealership and Ford engineering hotline have both confirmed continued faults even after replacing the IDPM/PA module. Alerts continue to appear intermittently, and the dealership states they are still unable to correct or stabilize the system. Answer #4 — Has the Vehicle Been Inspected by Manufacturer or Others? Yes. • Multiple inspections by the Ford dealership • Diagnostics and direction from Ford corporate engineering hotline • The issue remains unresolved despite repeated repairs, module replacement, and engineering involvement. Answer #5 — Warning Lamps, Messages, First Appearance Yes. Warnings include: • Blind Spot Detection with Cross Traffic Fault • Park Aid Malfunction • Missing or incomplete alert-history logs and system cannot be cleared after new install • Recurring safety warnings since March 2025, continuing today after module replacement. This extends the current out-of-service period to 17 consecutive days, with no confirmed fix and an open engineering case from Ford. This further supp

1. Component or System Failed •Blind Spot Detection •Cross-Traffic Alert •Park Aid Sensors •Forward Collision Assist •ADAS / IPMA module •Alert-history recording system 2. How Safety Was Put at Risk Intermittent or missing ADAS warnings cause: •Unsafe lane changes •Missed hazards •Loss of blind-spot awareness •Loss of cross-traffic alerts •Failure to record safety events These issues increase risk of side-impact collisions. 3. Reproduced or Confirmed by Dealer Yes. Ford dealer and Ford Engineering Hotline confirmed the defects both before and after the module replacement. 4. Inspected by Manufacturer Yes. Ford Field Service Engineers + Ford Hotline inspected and escalated the case. 5. Warning Lamps / Messages •Blind Spot Detection with Cross Traffic Fault •Park Aid Malfunction •Forward Collision Assist Unavailable •Missing or incomplete alert-history logs

Repeated failures of BLIS, Cross-Traffic Alert, Pre-Collision Assist, Parking Aid, Front Camera/IPMA, cruise control, and Miles-to-Empty (MTE). Likely ADAS module/IPMA-related. Vehicle is currently at Ford dealership and available for inspection. ADAS failures caused no blind spot, no cross-traffic, and no forward collision warnings. Nearly collided during a lane change when BLIS did not detect a vehicle beside me. Safety systems fail unpredictably at highway speeds, increasing risk to me and other drivers. Yes. Ford dealership reproduced the problems on multiple visits, and Ford Hotline engineers confirmed the ADAS faults. Ford authorized replacement of the IPMA (front camera/ADAS module). Yes. The Ford dealership technicians and (2) Ford engineering Hotline have inspected the ADAS system multiple times. Ford’s technical support confirmed the faults and authorized replacement of the IPMA module, indicating manufacturer-level inspection and intervention. No police or insurance inspections were conducted because no crash occurred. Yes—BLIS faults, Cross-Traffic faults, Pre-Collision Assist Not Available, Front Camera Fault, Parking Aid Malfunction. First appeared on 3/24/2025 around 3,900 miles. Alerts appeared regularly until 9/16/2025, then stopped recording despite faults still occurring.

Repeated failures of BLIS, Cross-Traffic Alert, Pre-Collision Assist, Parking Aid, Front Camera/IPMA, cruise control, and Miles-to-Empty (MTE). Likely ADAS module/IPMA-related. Vehicle is currently at Ford dealership and available for inspection. ADAS failures caused no blind spot, no cross-traffic, and no forward collision warnings. Nearly collided during a lane change when BLIS did not detect a vehicle beside me. Safety systems fail unpredictably at highway speeds, increasing risk to me and other drivers. Yes—BLIS faults, Cross-Traffic faults, Pre-Collision Assist Not Available, Front Camera Fault, Parking Aid Malfunction. First appeared on 3/24/2025 around 3,900 miles, 2 weeks after I bought the car new. Alerts appeared regularly until 9/16/2025, then stopped recording despite faults still occurring. Yes. Ford dealership reproduced the problems on multiple visits, and 2 Ford Hotline engineers confirmed the ADAS faults. Ford authorized replacement of the IPMA (front camera/ADAS module). Yes. Ford dealership technicians and Ford engineering Hotline inspected and diagnosed the failures. IPMA replacement was authorized by Ford. No police or insurance involvement. Yes—BLIS faults, Cross-Traffic faults, Pre-Collision Assist Not Available, Front Camera Fault, Parking Aid Malfunction. First appeared on 3/24/2025 around 3,900 miles. Alerts appeared regularly until 9/16/2025, then stopped recording despite faults still occurring.

For the second time now (first time was also reported to NHTSA) the backup camera froze on display touch screen and stayed there while driving forward down the road. No functions requiring the touch pad can be accessed while backup camera frozen. Car was shut off for couple hours and when restarted was still frozen on screen It did reset next day and has worked fine since. Checked with Ford and no known recall yet for this car though Ford has recalls for several other models with same problem. My 2023 Maverick had the same problem, was recalled. Waiting for recall on this car but nothing yet.

The contact owns a 2024 Ford Escape. The contact while attempting to start the vehicle, several safety features in the vehicle became inoperable. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the computer processing unit had failed, and the contact was informed to wait for the manufacturer to provide a remedy to the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a solution was being created. The approximate failure mileage was 4,000.

Mileage: 4,000

I am experiencing persistent issues with the windows on my 2024 Ford Escape, specifically on both the driver and passenger sides, which struggle to raise and lower, producing unusual noises and leaving marks on the glass. Despite two visits to the Ford dealership where I purchased the vehicle, which is located far from my residence, the problem remains unresolved. During my second visit, I was initially offered a loaner car but had to wait over 3 hours only to be told that none would be provided, with the technician concluding that no trouble codes were found. Subsequently, I scheduled an appointment at a different Ford service center; however, they require me to leave my car for an unspecified duration without offering a loaner vehicle, which is unacceptable given my reliance on the car. Consequently, I am expressing my extreme frustration and dissatisfaction with the service provided by Ford.

While driving down the interstate at 60mph, screen displayed two error messages: “parking brake function limited” and “collision assistance unavailable.” I completely lost brake function for ~10 seconds. Only didn’t crash because no one was stopped ahead of me. Took to dealership who “couldn’t replicate” the issue, later told me they had fixed it by reprogramming the software. Two inconsistent answers gave me no sense of trust in the repair. This issue could kill somebody if at the wrong time and they were completely indifferent. I’ve since traded the car but have no faith Ford has any desire at all to investigate or resolve what could be a fatal error to someone.

I am experiencing problems with the driver's side window getting stuck when I attempt to roll it up or down. Following a couple of visits to the Ford dealership, the service team was unable to find any diagnostic trouble codes or issues. The window's performance is compromised in both directions. Additionally, I have observed the passenger side airbag warning light flashing couple of times. I bought the vehicle on [XXX], Only 6 Months with this vehicle and during my June 6th, 2025 oil change, the service team recommended replacing the wiper blades, which seems excessive considering the low rainfall in San Diego, California. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Blind spot fault, Pre-collision assist fault, Cross-traffic system fault warning icons appeared on dashboard in June 2024. Been to the Ford service dept. four times with no resolution.

The car would act like it would die or cut off after idling for a while at a drive thru or school pick up. Took the car twice to the dealership they couldn't replicate it. Then the car died and shut off in the middle of a busy intersection at a red light. I was nearly hit head on and rear ended. I got the car started and out of the way and I had it towed to the dealership. The cars check engine light was on. It had never shut off before or had the engine light come on until then. It said crank shaft sensor and the PCM weren't allowing proper engine control. And the dealership has had it sense then. Bought the car in August 2024 and January 2025 the dealership has had my car. It is now march 2025. I have invoices. They say it's fixed every time I would pick the vehicle up and it never is.

The contact owns a 2024 Ford Escape. The contact stated that his wife had driven approximately 500 miles during a trip from Tennessee to Michigan, where she made stops as needed. The contact stated that after his wife arrived to the destination, she noticed that she had sustained third-degree burns on the right buttock and on the right upper leg from the front driver's side seat heater. The contact stated that his wife was a nurse and was self-treating at the residence. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 14,000.

Mileage: 14,000

I stopped one day to get some gas and when I tried to start my 2024 Ford escape back up it failed to turn over. I started to get notices from my Ford pass app stating that I was having some issues with my turbine. The vehicle was leaving me stranded every time I tried to start it and it would try to stall on me. The engine didn't seem like it had enough power to run at a proper and normal status as an engine should properly run. When I would start the vehicle it would only start one time and then proceeded to stall on me and leave me stranded everywhere I went. The problem was never fixed. Then the dash lights started to tell me that the driver needed rest and flash a coffee cup in front of my eyes after I just got in the vehicle about 5 minutes before the lights came on. There was an awful smell that came out of the engine. I'm glad that my car didn't catch on fire before they repossessed it and I stopped making payments because the car was messed up and I'm not paying for a messed up vehicle but there was a serious issue with my 2024 Ford escape and I'm glad that they came and took it from me hopefully that kept me alive instead of burning up to death. Thank you