High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
CAR WAS SITTING, ENGINE RUNNING, IN PARK FOR 10 MINUTES AND THEN SUDDENLY WITH NO ONE INSIDE, MOVED FORWARD AND CRASHED INTO THE WINDOW OF A BUSINESS. THERE WAS A WITNESS THERE.
CAR WAS SITTING, ENGINE RUNNING, IN PARK FOR 10 MINUTES AND THEN SUDDENLY WITH NO ONE INSIDE, MOVED FORWARD AND CRASHED INTO THE WINDOW OF A BUSINESS. THERE WAS A WITNESS THERE.
WE PURCHASED 2004 FORD EXCURSION WITH THE 6.0L DIESEL ENGINE NEW IN FEBRUARY 2004. IT HAS BEEN TO THE DEALER NOW 2 TIMES FOR THE BACK UP SENSOR, APPROXIMATELY 5 TIMES FOR THE TURBO, UNABLE TO COUNT THE NUMBER OF TIMES FOR THE LACK OF POWER, THE VENT WINDOWS NOT WORKING, 3 TIMES FOR THE MOTOR ON THE POWER DRIVERS SEAT, BALL JOINTS 1 TIME, AND NOW OTHER FRONT END PARTS. THIS VEHICLE IS PRIMARILY USED TO GO TO CHURCH AND TRAVEL WITH THE ENTIRE FAMILY ON THE WEEKENDS FOR DAY TRIPS. WE HAVE HAD IT TO GRAHAM FORD SEVERAL TIMES, GERMAIN FORD SEVERAL TIMES, (BOTH ARE IN COLUMBUS, OHIO) AND THE LAST PLACE WE HAVE IT IS DONLEY FORD IN MOUNT VERNON, OHIO. WE CAN GET A FULL HISTORY OF ALL REPAIRS ON THIS VEHICLE IF NEEDED. THERE HAVE BEEN SO MANY THINGS GONE WRONG WITH THE TRUCK THAT IT IS DIFFICULT TO KEEP TRACK. THE SERVICE ADVISOR IS NOW TELLING MY WIFE TO "JUST TRADE IT IN". WE JUST WANT ALL OF THE PROBLEMS FIXED CORRECTLY AND FIND THE CAUSE OF THE ELECTRICAL FAILURES/ISSUES/PROBLEMS INSTEAD OF JUST FIXING WHAT BREAKS AND NOT FIXING THE CAUSE. WE PAID 50,000 BUCKS FOR THIS VEHICLE AND HAVE HAD NOTHING BUT PROBLEMS. THE START WAS WHEN WE WANTED TO GO TO MAINE AND COULD NOT TAKE IT BUT HAD TO TAKE OUR OLDER CONVERSION VAN. *TR
WE PURCHASED 2004 FORD EXCURSION WITH THE 6.0L DIESEL ENGINE NEW IN FEBRUARY 2004. IT HAS BEEN TO THE DEALER NOW 2 TIMES FOR THE BACK UP SENSOR, APPROXIMATELY 5 TIMES FOR THE TURBO, UNABLE TO COUNT THE NUMBER OF TIMES FOR THE LACK OF POWER, THE VENT WINDOWS NOT WORKING, 3 TIMES FOR THE MOTOR ON THE POWER DRIVERS SEAT, BALL JOINTS 1 TIME, AND NOW OTHER FRONT END PARTS. THIS VEHICLE IS PRIMARILY USED TO GO TO CHURCH AND TRAVEL WITH THE ENTIRE FAMILY ON THE WEEKENDS FOR DAY TRIPS. WE HAVE HAD IT TO GRAHAM FORD SEVERAL TIMES, GERMAIN FORD SEVERAL TIMES, (BOTH ARE IN COLUMBUS, OHIO) AND THE LAST PLACE WE HAVE IT IS DONLEY FORD IN MOUNT VERNON, OHIO. WE CAN GET A FULL HISTORY OF ALL REPAIRS ON THIS VEHICLE IF NEEDED. THERE HAVE BEEN SO MANY THINGS GONE WRONG WITH THE TRUCK THAT IT IS DIFFICULT TO KEEP TRACK. THE SERVICE ADVISOR IS NOW TELLING MY WIFE TO "JUST TRADE IT IN". WE JUST WANT ALL OF THE PROBLEMS FIXED CORRECTLY AND FIND THE CAUSE OF THE ELECTRICAL FAILURES/ISSUES/PROBLEMS INSTEAD OF JUST FIXING WHAT BREAKS AND NOT FIXING THE CAUSE. WE PAID 50,000 BUCKS FOR THIS VEHICLE AND HAVE HAD NOTHING BUT PROBLEMS. THE START WAS WHEN WE WANTED TO GO TO MAINE AND COULD NOT TAKE IT BUT HAD TO TAKE OUR OLDER CONVERSION VAN. *TR
I OWN A 2004 FORD EXCURSION WHICH HAS ON TWO OCCASIONS FAILED TO START AND WAS TOWED TO FAIRVIEW FORD. THE FIRST OCCURRENCE THE DEALER REPLACED THE CAMSHAFT SENSOR AND REFLASHED THE COMPUTER. THE SECOND INCIDENT THE CAR WAS ALSO TOWED BY ROADSIDE ASSISTANCE FROM MY DRIVEWAY. THE TOW TRUCK DRIVER WAS ALSO UNABLE TO START THE VEHICLE. I WAS CONTACTED LATER IN THE DAY BY MY SERVICE ADVISOR SAYING THAT THE VEHICLE STARTED FINE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. ON A THIRD OCCURRENCE THE VEHICLE STALLED IN A PARKING LOT AND WOULD NOT RESTART FOR MY WIFE. AFTER SHOPPING FOR APPROXIMATELY 45 MINUTES MY WIFE RETURNED AND WAS ABLE START THE VEHICLE AND IT WAS DRIVEN STRAIT TO THE DEALER. THE DEALER WAS AGAIN UNABLE TO DUPLICATE THE PROBLEM. I HAVE ALSO GIVEN FAIRVIEW FORD SIX ATTEMPTS TO FIX MISALIGNED DOORS THAT ARE VISIBLY MISALIGNED AND CAUSE THE DOOR TO HAVE TO BE SLAMMED TO CLOSE THEM. THE DOORS WERE MISALIGNED WHEN PURCHASED AND THE DEALER IS UNABLE TO FIX THEM. AT ONE POINT AFTER THE DEALER TRIED TO ALIGN THE FRONT DRIVERS SIDE DOOR I COULD STICK MY FINGERS IN BETWEEN THE DOOR AND THE BODY ALL THE WAY TO THE OUTSIDE WITH THE DOOR CLOSED. THE VEHICLE HAS BEEN IN THE SHOP A TOTAL OF 35 DAYS AND NOW HAS 16K MILES. MY WIFE IS AFRAID TO DRIVE THE VEHICLE WITH MY THREE YOUNG CHILDREN FOR FEAR OF STALLING AND CAUSING AN ACCIDENT. *NM
I OWN A 2004 FORD EXCURSION WHICH HAS ON TWO OCCASIONS FAILED TO START AND WAS TOWED TO FAIRVIEW FORD. THE FIRST OCCURRENCE THE DEALER REPLACED THE CAMSHAFT SENSOR AND REFLASHED THE COMPUTER. THE SECOND INCIDENT THE CAR WAS ALSO TOWED BY ROADSIDE ASSISTANCE FROM MY DRIVEWAY. THE TOW TRUCK DRIVER WAS ALSO UNABLE TO START THE VEHICLE. I WAS CONTACTED LATER IN THE DAY BY MY SERVICE ADVISOR SAYING THAT THE VEHICLE STARTED FINE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. ON A THIRD OCCURRENCE THE VEHICLE STALLED IN A PARKING LOT AND WOULD NOT RESTART FOR MY WIFE. AFTER SHOPPING FOR APPROXIMATELY 45 MINUTES MY WIFE RETURNED AND WAS ABLE START THE VEHICLE AND IT WAS DRIVEN STRAIT TO THE DEALER. THE DEALER WAS AGAIN UNABLE TO DUPLICATE THE PROBLEM. I HAVE ALSO GIVEN FAIRVIEW FORD SIX ATTEMPTS TO FIX MISALIGNED DOORS THAT ARE VISIBLY MISALIGNED AND CAUSE THE DOOR TO HAVE TO BE SLAMMED TO CLOSE THEM. THE DOORS WERE MISALIGNED WHEN PURCHASED AND THE DEALER IS UNABLE TO FIX THEM. AT ONE POINT AFTER THE DEALER TRIED TO ALIGN THE FRONT DRIVERS SIDE DOOR I COULD STICK MY FINGERS IN BETWEEN THE DOOR AND THE BODY ALL THE WAY TO THE OUTSIDE WITH THE DOOR CLOSED. THE VEHICLE HAS BEEN IN THE SHOP A TOTAL OF 35 DAYS AND NOW HAS 16K MILES. MY WIFE IS AFRAID TO DRIVE THE VEHICLE WITH MY THREE YOUNG CHILDREN FOR FEAR OF STALLING AND CAUSING AN ACCIDENT. *NM
VEHICLE HAS HAD A VIBRATION SINCE IT WAS NEW. HAVE PUT 4 DIFFERENT SETS OF TIRES AND 2 DIFFERENT SETS OF WHEELS AND VIBRATION STILL EXISTS. FORD HAS TRIED TO NARROW DOWN WHERE VIBRATION IS COMING FROM, BUT THE DEALERSHIP IS AT A LOSS. KEEP POINTING THEIR FINGER AT THE TIRES, HOWEVER THE DEALERSHIP BALANCED THE TIRES THEMSELVES AND AGREED THAT THE VIBRATION STILL EXISTS.
VEHICLE HAS HAD A VIBRATION SINCE IT WAS NEW. HAVE PUT 4 DIFFERENT SETS OF TIRES AND 2 DIFFERENT SETS OF WHEELS AND VIBRATION STILL EXISTS. FORD HAS TRIED TO NARROW DOWN WHERE VIBRATION IS COMING FROM, BUT THE DEALERSHIP IS AT A LOSS. KEEP POINTING THEIR FINGER AT THE TIRES, HOWEVER THE DEALERSHIP BALANCED THE TIRES THEMSELVES AND AGREED THAT THE VIBRATION STILL EXISTS.
DT: VEHICLE WAS INVOLVED N AN ACCIDENT DUE TO BRAKE FAILURE. THE ABS WENT OUT. WHEN OPENED THE HOOD FOR INVESTIGATION THE MASTER CYCLINDER SEPARTED FROM THE BRAKE BOOSTER CYLINDER. NO LOCK ON BOLT AND THE NUT SHEARED ITSELF OFF. CALLED FORD AND LEFT MESSAGE. HAD TO PUT NEW TRANSMISSION AT 16,000 MILES AS WELL. HAD 2 MECHANICS LOOK AT THIS AND SUGGESTED FORD SHOULD TAKE NOTICE. *AK *TT
DT: VEHICLE WAS INVOLVED N AN ACCIDENT DUE TO BRAKE FAILURE. THE ABS WENT OUT. WHEN OPENED THE HOOD FOR INVESTIGATION THE MASTER CYCLINDER SEPARTED FROM THE BRAKE BOOSTER CYLINDER. NO LOCK ON BOLT AND THE NUT SHEARED ITSELF OFF. CALLED FORD AND LEFT MESSAGE. HAD TO PUT NEW TRANSMISSION AT 16,000 MILES AS WELL. HAD 2 MECHANICS LOOK AT THIS AND SUGGESTED FORD SHOULD TAKE NOTICE. *AK *TT
I HAVE A 2004 FORD EXCURSION WITH 9000 MILES ON IT PRESENTLY AND HAVE HAD NUMEROUS INCIDENTS WITH THE VEHICLE LOSING POWER AND GETTING STUCK IN THE MIDDE OF THE ROAD AND HIGHWAY. THIS PROBLEM FIRST OCCURED IN DECEMBER 2004 WITH 5000 MILES ON IT . SINCE THEN IT HAS BEEN BACK TO THE DEALERSHIP NUMEROUS TIMES FOR THE SAME PROBLEM AND I HAVE BEEN TOLD THEY CAN NOT FIND THE PROBLEM. THE PROBLEM DID OCCUR WHEN THEY DROVE THE TRUCK . THEY PUT A EGR VALVE AND REPROGRAMMED THE COMPUTER, SINCE THEN THEY ARE STUMPED AND SAID THEY CANT FIND THE PROBLEM. IT WAS JUST AT THE DEALERSHIP FOR A MONTH , IT ALSO HAD A RECALL TO OVERHAUL THE TRANSMISSION , SINCE I GOT THE TRUCK BACK THE LOSS OF POWER HAS OCCURRED TO MY WIFE AND KIDS . I FEEL THIS VEHICLE IS VERY UNSAFE AND SHOULD NOT BE ON THE ROAD FOR MY FAMILIES SAFETY AS WELL AS OTHERS. I SINCE SPOKE WITH FORD CUSTOMERS RELATIONS AND THEY TOLD ME THEY COULD NOT DO ANYTHING BECAUSE THE DEALERSHIP CAN NOT FIND THE PROBLEM. THIS TRUCK IS NOT EVEN 1 YEAR OLD YET , TO THE DATE IT WAS MANUFACTURED. *AK
I HAVE A 2004 FORD EXCURSION WITH 9000 MILES ON IT PRESENTLY AND HAVE HAD NUMEROUS INCIDENTS WITH THE VEHICLE LOSING POWER AND GETTING STUCK IN THE MIDDE OF THE ROAD AND HIGHWAY. THIS PROBLEM FIRST OCCURED IN DECEMBER 2004 WITH 5000 MILES ON IT . SINCE THEN IT HAS BEEN BACK TO THE DEALERSHIP NUMEROUS TIMES FOR THE SAME PROBLEM AND I HAVE BEEN TOLD THEY CAN NOT FIND THE PROBLEM. THE PROBLEM DID OCCUR WHEN THEY DROVE THE TRUCK . THEY PUT A EGR VALVE AND REPROGRAMMED THE COMPUTER, SINCE THEN THEY ARE STUMPED AND SAID THEY CANT FIND THE PROBLEM. IT WAS JUST AT THE DEALERSHIP FOR A MONTH , IT ALSO HAD A RECALL TO OVERHAUL THE TRANSMISSION , SINCE I GOT THE TRUCK BACK THE LOSS OF POWER HAS OCCURRED TO MY WIFE AND KIDS . I FEEL THIS VEHICLE IS VERY UNSAFE AND SHOULD NOT BE ON THE ROAD FOR MY FAMILIES SAFETY AS WELL AS OTHERS. I SINCE SPOKE WITH FORD CUSTOMERS RELATIONS AND THEY TOLD ME THEY COULD NOT DO ANYTHING BECAUSE THE DEALERSHIP CAN NOT FIND THE PROBLEM. THIS TRUCK IS NOT EVEN 1 YEAR OLD YET , TO THE DATE IT WAS MANUFACTURED. *AK
WHILE DRIVING,THE AUTOMATIC 4 WHEEL DRIVE ENGAGED WITHOUT WARNING. THE 4 WHEEL DRIVE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE DRIVER DROVE TO THE DEALER. THE MECHANIC INFORMED THE DRIVER THAT THE PROBLEM CAN NOT BE DUPLICATE. THE DRIVER INFORMED THE MECHANIC THIS PROBLEM HAS HAPPEN BEFORE AND HAS NOT BEEN RESOLVED. PLEASE FILL FURTHER DETAILS. *JB
WHILE DRIVING,THE AUTOMATIC 4 WHEEL DRIVE ENGAGED WITHOUT WARNING. THE 4 WHEEL DRIVE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE DRIVER DROVE TO THE DEALER. THE MECHANIC INFORMED THE DRIVER THAT THE PROBLEM CAN NOT BE DUPLICATE. THE DRIVER INFORMED THE MECHANIC THIS PROBLEM HAS HAPPEN BEFORE AND HAS NOT BEEN RESOLVED. PLEASE FILL FURTHER DETAILS. *JB