14
Complaints
12
Crashes
0
Fires
0
Deaths
!

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Air Bags Complaints

Showing 14 of 14
Jan 31, 2021 Crash 140,000 mi

TRAVELING APROX 45-50 MPH ON HIGHWAY WHEN A SUBURBAN PULL OUT IN FRONT OF WITH ABOUT 55 FEET AND I HIT THE TRAILER THEY WERE PULLING HEAD ON AND THEN IT SPUN ME SIDEWAYS AND INTO A 5 FT DEEP DITCH AND CAME TO ABRUPT STOP FROM THE FRONT NOSE DOWN. NONE OF OUR AIRBAGS DEPLOYED, FOR EITHER MYSELF OR MY PASSENGER. WE WERE BOTH TAKEN BY AMBULANCE AND SUSTAIN CONTUSIONS, BACK AND NECK INJURIES.BOTH VEHICLES WER EIN MOTION AND IT OCCURED ON A HIGHWAY WITH A SPEED LIMIT OF 55 AND I HAD THE RIGHT OF WAY, THEY PULLED OUT FROM A SIDE ROAD.

Jan 31, 2021 Crash 140,000 mi

TRAVELING APROX 45-50 MPH ON HIGHWAY WHEN A SUBURBAN PULL OUT IN FRONT OF WITH ABOUT 55 FEET AND I HIT THE TRAILER THEY WERE PULLING HEAD ON AND THEN IT SPUN ME SIDEWAYS AND INTO A 5 FT DEEP DITCH AND CAME TO ABRUPT STOP FROM THE FRONT NOSE DOWN. NONE OF OUR AIRBAGS DEPLOYED, FOR EITHER MYSELF OR MY PASSENGER. WE WERE BOTH TAKEN BY AMBULANCE AND SUSTAIN CONTUSIONS, BACK AND NECK INJURIES.BOTH VEHICLES WER EIN MOTION AND IT OCCURED ON A HIGHWAY WITH A SPEED LIMIT OF 55 AND I HAD THE RIGHT OF WAY, THEY PULLED OUT FROM A SIDE ROAD.

Oct 25, 2019 Crash 70,000 mi

TRAFFIC ON HWY CAME TO A SUDDEN STOP FROM AROUND 60 MPH. I APPLIED THE BRAKES VERY HARD AND CAME TO A SAFE STOP. THE VEHICLE BEHIND ME DID NOT STOP AND REAR ENDED ME AT A HIGH RATE OF SPEED. THERE WERE 3 PASSENGERS IN MY VEHICLE, ALL WEARING SEATBELTS, AND NOT A SINGLE AIRBAG WENT OFF!!! THE SENSORS TO PREVENT CAR FROM STARTING AFTER AN ACCIDENT ACTIVATED AND CAR WOULD NOT START. BECAUSE MY FOOT WAS FIRMLY ON THE BRAKE STILL AT TIME OF IMPACT, THERE WERE NO LIFE THREATENING INJURIES, BUT WERE SOME INJURY. THE NYS POLICE AT THE SCENE WERE SURPRISED THE AIRBAGS DID NOT GO OFF.

Oct 25, 2019 Crash 70,000 mi

TRAFFIC ON HWY CAME TO A SUDDEN STOP FROM AROUND 60 MPH. I APPLIED THE BRAKES VERY HARD AND CAME TO A SAFE STOP. THE VEHICLE BEHIND ME DID NOT STOP AND REAR ENDED ME AT A HIGH RATE OF SPEED. THERE WERE 3 PASSENGERS IN MY VEHICLE, ALL WEARING SEATBELTS, AND NOT A SINGLE AIRBAG WENT OFF!!! THE SENSORS TO PREVENT CAR FROM STARTING AFTER AN ACCIDENT ACTIVATED AND CAR WOULD NOT START. BECAUSE MY FOOT WAS FIRMLY ON THE BRAKE STILL AT TIME OF IMPACT, THERE WERE NO LIFE THREATENING INJURIES, BUT WERE SOME INJURY. THE NYS POLICE AT THE SCENE WERE SURPRISED THE AIRBAGS DID NOT GO OFF.

Mar 11, 2017 Crash 64,000 mi

THIS VEHICLE WAS IN AN ACCIDENT WITH A SEMI TRUCK ON A SURFACE STREET. BOTH VEHICLES WERE IN MOTION; THE SEMI TURNED INTO OUR VEHICLE. THE ENTIRE DRIVER SIDE FRONT QUARTER PANEL AND A PILLAR WERE DESTROYED, THE FRONT BUMPER SUSTAINED SIGNIFICANT DAMAGE, AND THE B AND C PILLARS ON THE DRIVER SIDE ALONG WITH PARTS OF THE DOORS WERE IMPACTED. THE VEHICLE WAS A TOTAL LOSS, MY WIFE REQUIRED EMERGENCY CARE, AND THE EXPEDITION SUSTAINED OVER 25K IN DAMAGE BUT THE AIRBAGS NEVER DEPLOYED. NONE OF THE FIRST RESPONDERS COULD UNDERSTAND WHY BASED ON THEIR EXPERIENCE RESPONDING TO ACCIDENTS. I ATTEMPTED TO CONTACT FORD DIRECTLY ABOUT THIS OVER TWO WEEKS AGO BUT HAVE GOTTEN ZERO RESPONSE TO DATE.

Mar 11, 2017 Crash 64,000 mi

THIS VEHICLE WAS IN AN ACCIDENT WITH A SEMI TRUCK ON A SURFACE STREET. BOTH VEHICLES WERE IN MOTION; THE SEMI TURNED INTO OUR VEHICLE. THE ENTIRE DRIVER SIDE FRONT QUARTER PANEL AND A PILLAR WERE DESTROYED, THE FRONT BUMPER SUSTAINED SIGNIFICANT DAMAGE, AND THE B AND C PILLARS ON THE DRIVER SIDE ALONG WITH PARTS OF THE DOORS WERE IMPACTED. THE VEHICLE WAS A TOTAL LOSS, MY WIFE REQUIRED EMERGENCY CARE, AND THE EXPEDITION SUSTAINED OVER 25K IN DAMAGE BUT THE AIRBAGS NEVER DEPLOYED. NONE OF THE FIRST RESPONDERS COULD UNDERSTAND WHY BASED ON THEIR EXPERIENCE RESPONDING TO ACCIDENTS. I ATTEMPTED TO CONTACT FORD DIRECTLY ABOUT THIS OVER TWO WEEKS AGO BUT HAVE GOTTEN ZERO RESPONSE TO DATE.

Jan 26, 2016 Crash

I WAS IN STOP AND GO TRAFFIC AND REAR-ENDED ANOTHER VEHICLE, VEERED TO THHE SIDE OF THE ROAD AND HAD TO RUN THROUGH AN IRON GATE TO AVOID INJURIES TO PEDESTRIANS AND ULTIMATELY CRASHED INTO A TREE. SEAT BELT WAS ATTACHED THE ENTIRE TIME, BUT NOT ONE AIR BAG MADE AN ATTEMPT TO DEPLOY.

Jan 26, 2016 Crash

I WAS IN STOP AND GO TRAFFIC AND REAR-ENDED ANOTHER VEHICLE, VEERED TO THHE SIDE OF THE ROAD AND HAD TO RUN THROUGH AN IRON GATE TO AVOID INJURIES TO PEDESTRIANS AND ULTIMATELY CRASHED INTO A TREE. SEAT BELT WAS ATTACHED THE ENTIRE TIME, BUT NOT ONE AIR BAG MADE AN ATTEMPT TO DEPLOY.

Oct 28, 2015 Crash 16,000 mi

TL* THE CONTACT OWNED A 2014 FORD EXPEDITION. WHILE AT A STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER INJURIES AND A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000.

Oct 28, 2015 Crash 16,000 mi

TL* THE CONTACT OWNED A 2014 FORD EXPEDITION. WHILE AT A STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER INJURIES AND A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000.

Oct 10, 2015 12,000 mi

OWN A 2014 FORD EXPEDITION. WHEN A PASSENGER IS SEATED IN THE FRONT PASSENGER'S SIDE SEAT, THE WARNING CHIME DOES NOT ACTIVATE WHEN THE PASSENGER'S SEAT BELT IS NOT LATCHED. THE VEHICLE WAS DIAGNOSED AND ROCHESTER FORD DEALER SERVICE STATED A PART WAS NOT PUT IT WAS OPTIONAL AND THEY DID NOT REPAIR IT. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN BUT REPORTED AT 12,000 MILES.

Oct 10, 2015 12,000 mi

OWN A 2014 FORD EXPEDITION. WHEN A PASSENGER IS SEATED IN THE FRONT PASSENGER'S SIDE SEAT, THE WARNING CHIME DOES NOT ACTIVATE WHEN THE PASSENGER'S SEAT BELT IS NOT LATCHED. THE VEHICLE WAS DIAGNOSED AND ROCHESTER FORD DEALER SERVICE STATED A PART WAS NOT PUT IT WAS OPTIONAL AND THEY DID NOT REPAIR IT. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN BUT REPORTED AT 12,000 MILES.

Mar 21, 2014 Crash 6,096 mi

1. THE ACCIDENT DESTROYED THE FRONT END OF VEHICLE, WHICH WAS TOTALED BY INSURANCE COMPANY. 2. THE FORD EXPEDITION HAS A TOTAL OF 8 AIRBAGS. 3. THE DRIVERS AIRBAG DID NOT DEPLOY ALTHOUGH EACH OF THE REMAINING 7 AIRBAGS SUCCESSFULLY DEPLOYED. 4. THIS FAILURE TO DEPLOY RESULTED IN INJURIES. 5. THIS BASIC FAILURE OF THE AIRBAG SAFETY FEATURE HAS NOT BEEN EXPLAINED. 6. FORD CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mar 21, 2014 Crash 6,096 mi

1. THE ACCIDENT DESTROYED THE FRONT END OF VEHICLE, WHICH WAS TOTALED BY INSURANCE COMPANY. 2. THE FORD EXPEDITION HAS A TOTAL OF 8 AIRBAGS. 3. THE DRIVERS AIRBAG DID NOT DEPLOY ALTHOUGH EACH OF THE REMAINING 7 AIRBAGS SUCCESSFULLY DEPLOYED. 4. THIS FAILURE TO DEPLOY RESULTED IN INJURIES. 5. THIS BASIC FAILURE OF THE AIRBAG SAFETY FEATURE HAS NOT BEEN EXPLAINED. 6. FORD CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR