2017 FORD EXPEDITION Service Brakes Problems

41 complaints about Service Brakes

41
Complaints
2
Crashes
0
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Service Brakes Complaints (41)

Oct 12, 2025

In March, 2024, as part of a mandatory Ford and NHTSA safety recall for a leaking master cylinder, we had our Ford Expedition serviced at Lugoff Ford, Lugoff, SC to replace the faulty brake parts. Ford Recall Reference: 22S11/22S11D - NHTSA Reference: 22V-150. At the time of the recall and replacement there was no indication of the master cylinder leaking. On [XXX] our brakes failed on a trip necessitating an emergency brake repair. The servicing shop found evidence that the master cylinder had failed, leaking brake fluid - the exact safety issue that the recall and repair in March 2024 was to fix. We are formally reporting this incident as a potential failure of a manufacturer's recall remedy. That a Ford-mandated safety repair failed in this manner indicates that the replacement parts or the repair procedures specified in the recall campaign are highly likely to be inadequate. This poses a significant risk to the thousands of other Ford Expedition owners who have had this recall service performed, as they may be unknowingly operating vehicles with a latent defect. We urge you to investigate the effectiveness of this recall and determine if other owners have experienced similar premature failures post-repair. This situation is unacceptable. A safety recall should increase a vehicle owner's confidence in their vehicle, not introduce a new failure point. We trusted Ford to correct a known defect, and that trust was broken. Repair due to recall miles: approx 150,000 Failure of brake system due to replaced part failure: approx 163,000 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 9, 2025

The contact owns a 2017 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 22V648000(Visibility, Electrical System), 25V236000 (Service Brakes, Hydraulic), and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the brake pedal was depressed, but the vehicle failed to respond as intended. The contact stated that upon releasing and depressing the brake pedal once again, the vehicle responded as intended. It was unknown whether a warning light was illuminated. The contact also stated that the auxiliary plug had failed to function as intended, and there was no electrical charge upon plugging in a phone charger or USB cord. Additionally, the contact stated that the rearview camera image was distorted while the vehicle was in reverse(R), which prevented the driver from safely operating the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 65,000.

Mileage: 65,000

Aug 28, 2025

My wife was driving the vehicle. While attempting to stop, the brakes failed. The brake warning light came on and alarmed. She was not able to stop safely without using the parking brake. Brake fluid was gone and completely drained into the brake booster. My family was completely at risk. Thankfully there were no injuries or damage. The vehicle was towed to a Ford dealership. The dealership diagnosed it as brake fluid pumping from brake cylinder into brake booster.

Aug 18, 2025

brake master cylinder fluid leaked into the brake booster causing complete brake failure.

Jun 4, 2025

brakes were functional at time of parking suv. upon reentering and starting vehicle, the add brake fluid light and alert came on. the brake peddle was non existent with feel. the brake reservoir was empty but no visual leaks from any of the brake calipers or lines were evident. after refilling the brake master cylinder to the full line. the fluid again drained to an unknown location with no visual leaks.

Sep 9, 2024

On [XXX], My 2017 Ford Expedition suddenly lost all brake fluid in the master cylinder, where it drained into the Brake Booster. We had no braking function whatsoever. I filled up with another quart of brake fluid, drained into brake booster as well. The vehicle was towed to the local dealer in Lagrange, GA, where the work was completed on 7/8/2024. I was preparing to drive my family home to FL when we noticed the issue. We had to stay an extra night in the hotel. Thank goodness we had not been on the road and were only leaving the hotel. There is already a recall for the same issue, with vehicles made through 1/31/2017. My vehicle, by VIN, was made on 2/3/2017 at the same plant. Ford is refusing to acknowledge the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 26, 2024

Brake pedal goes to floor, all brake fluid is leaking into an unknown area.

Jul 9, 2024

Brake master cylinder rear seal failed and engine vacuum drew all fluid from reservoir into brake booster as vehicle idled in park. Both front and rear brakes were inoperable because one reservoir serves both systems and that reservoir was emptied by engine vacuum. Pedal went to floor with zero brake actuated. At highway speed this would result in a severe accident due to the rapid loss of fluid with no prior change in braking effort. Vehicle could only be slowed with parking brake. Ford dealer service department inspected and confirmed loss of fluid into booster. Brake warning light and low fluid message displayed as reservoir was drained by engine vacuum.

Nov 21, 2023

Brake Master Cylinder is LEAKING out the back of master cylinder and into brake booster, lost almost ALL of the brake fluid in short trip as soon as it started.. Its an Identical issue to current Recall 22S11 or 22S14 on many if not all 2016 2017 Expeditions. My truck was built at the same Kentucky plant that produced the trucks with this exact issue, build date [XXX] built in the same time frame the trucks have the issue . But Ford reports it as Not a recall.. Its Doing the EXACT SAME issue that is part of recall 22S14 and 22S11.. and is an incredible huge Safety Risk causing potential death to the driver or other motorist if the truck runs out of brake fluid .. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 26, 2023

Near total loss of brakes. Pulled in to a parking spot and brakes very squishy, upon returning brake light was on. No indication of brake fluid on ground. Added approximately 25oz of fluid topping off reservoir, upon returning home (1.5mi) the pedal travel was much longer than normal, and no fluid remaining in reservoir again. Replaced master cylinder and power booster. Upon removing the power booster was full of oil.

Jun 19, 2023

While driving down the highway, the low brake fluid light sounded and the brake light came on . we slowly loss brakes while driving down the HWy. We added brake fluid, which there was no brake fluid in there at all .When we added the fluid, we pump the brakes and they tighten . Shortly after adding more fluid , the fluid and brakes were gone and white smoke came out of the tail pipe. We never could see exactly where it was leaking at. We added about a quart and a half of fluid . After adding the more fluid, we managed to get it up to the dealership where it was purchased . We explain to what was going on and he knew of the situation because he said it was a recall last year on the master cylinder if I’m saying it, right. I told him that we never received a recall letter but we left the vehicle and he did research by our Vin number, and said we were not part of the recall, but I read a recall number 22S14 about the break failure in expeditions. We called the local number attached to the recall and they once again told us that our vehicle was not part of the recall because I guess it was not out of the Kentucky plant . We are having the same issue with our brakes, but it’s not covered in the current recall. My vehicle is currently in the shop and waiting to be repaired. Can someone research and see if our vehicle can be part of the recall now and be repaired under the/a recall. thank you.

Mar 18, 2023

In December we took our vehicle in for a scheduled recall repair. Upon installation, we were told by the dealer that all parts were not available. So they released our vehicle back to us. No follow up between and on March 17, the braking system failed. An accident was narrowly avoided.

Jan 4, 2023

2017 FORD EXPEDITION. CONSUMER WRITES IN REGARD TO BRAKE FAILURE.

Oct 31, 2022

Winner Ford still doesn't have the part to fix my March 2022 recall of Brake Master cylinder.

Oct 17, 2022

The recall has not been fixed. Winner Ford, Dover DE 19901, still does have the part for the Brake master cylinder. The other recall for the fan and blower has been fixed BUT it went bad last year 2021 and I had it repaired using at Winner Ford, Dover DE 19901 and paid $100 deducted using my extended warranty. I inquired today October 17, 2022 at Winner Ford Service department, Dover DE 19901 to have the $100 refunded. I feel that it should be refunded especially since there is still no remedy and it could go bad again.

Sep 27, 2022

My brake fluid is low warning light came on and I checked it and my brake fluid was completely empty there was no apparent leaking from anywhere within eye sight. I refilled it and a week later the same thing happened. Then I get a letter in the mail saying there is a recall about leaking break fluid and no dealer ship in my area has any availability within a reasonable amount of time. I have two kids and work full time I cannot go without a vehicle and I do not feel save driving it my breaks stopped working due to the leaking fluid which is FORDS fault.

Aug 26, 2022

At the present I have a vehicle that can not be driven. The low brake fluid alarm and light came. So I stopped purchase some brake fluid and fill the master cylinder up. Not 5 minutes later the alarm goes off and low brake fluid light is on. Now I have no or little brakes. Brake Pedal goes straight to the floor. Too dangerous to drive. My vehicle is now in my drive way after another bottle of brake fluid and slowly driving home. Don't know where the fluid is going Don't see any on the ground. I was told my vehicle vin # was not included in the recall.

Aug 23, 2022

Recall on 2017 Ford Expedition - Brake master cylinder. I have had 2 appointments canceled by Ford because they do not have the part in. Am I supposed to wait untill I have an accident because all the brake fluid leaked out. The PIN number on my driver's side door is not working. The driver's door opens after touching one number.

Aug 16, 2022

On 8/15/22 I was driving when all of a sudden my brake pedal went all the way to the floor, the braking system dash light chimed and lit up a warning, and the dash read low brake fluid. I pulled over with almost zero brakes, was able to add a bottle of brake fluid. I was able to limp the car home and when I got there again no brake fluid and all warning lights on again. We added another bottle of brake fluid and let the car sit. After an hour we went back and started the car and got the same warnings. We popped the hood and again zero brake fluid, even though we have added 2 bottles. There was nothing visibly leaking. We were able to get the car a mechanic that verified there is a leak in the master cylinder and it needs to be replaced along with the brake booster. The vehicle is available for inspection. There is a recall on this model truck for the same problem but I was told my vehicle was built 10 days past the date allowed in the recall. Having this happen with no warning was extremely dangerous given that I had almost no braking power. It was a challenge moving the car off the road and back home. I had no indication anything was wrong prior to 8/15/22 until the pedal went to the floor that day. Vehicle has only been inspected by my mechanic.

Jul 19, 2022

While driving with two of our younger children, our 18 year old daughter noticed the brake warning light came on and the brakes failed to the point that the pedal had to be depressed completely to the floor to get any braking power, which was considerably diminished. After taking the car in to the mechanic, we learned we needed a new master cylinder and brake booster because the original set was defective. We also then learned of the current related recall for 2016-2017 Ford Expeditions (NHTSA Recall No. 22V-150) yet our VIN is somehow inexplicably excluded. We had the repair done (see attached invoice) as otherwise the vehicle was unsafe for driving. We are just grateful that no one was hurt as it was a terrifying experience. The recall needs to be expanded immediately before someone is seriously injured, or worse.

Jul 14, 2022

Brake master cylinder began leaking and filled the brake booster with fluid. Vehicle lost all ability to brake while driving down road. Took to dealership as I believe it should be included in existing recall for same issue. They repaired the issue with a new master cylinder and brake booster. but I paid for it as I was told it isn’t included in recall.

Jul 6, 2022

Brake master cylinder is allowing brake fluid to leak. I almost rear ended someone because out of nowhere, the brake alert light and chime came on, then the brake petal went “soft”and I had to literally had to push ut to the floor for my expedition to stop. It is in the shop now being repaired.

Jun 27, 2022

The contact owns a 2017 Ford Expedition. The contact stated while driving 55 MPH, the brake pedal was depressed but failed to respond and went all the way to the floorboard. The warning message "Low Brake Fluid" was displayed. The vehicle was taken to a local Pep Boys where the brake fluid was refilled; however, the failure reoccurred while driving an hour later. The contact refilled the brake fluid in the vehicle and was able to drive to her residence. However, the failure reoccurred the next day. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 94,121. VIN tool confirms parts not available.

Mileage: 94,121

Jun 20, 2022

RECENTLY MY WIFE WAS DRIVING OUR GRANDCHILDREN TO SCHOOL. SHE PUT HERE FOOT ON THE BRAKE PETAL AND IT WENT TO THE FLOOR. SHE GOT AN ALARM ON HER DASH ABOUT LOW BRAKE FLUID AND LOSS OF BRAKES. SHE WAS ABLE TO GET HE CAR STOPPED. WE HAD THE VEHICLE TOWED TO OUR FORD DEALER. THEY REPLACED THE MASTER BRAKE CYLINDER AND THE BOOSTER ASSEMBLY. WE NOW SEE THAT THERE IS A RECALL FOR 2017 FORD EXPEDITION FOR EXACTLY THIS PROBLEM. The recall is NHTSA recall number 20V-332. THE FORD DEALER IS TELLING US THIS RECALL IS NOT FOR OUR CAR WHEN WE EXPERIENCED THIS EXACT SAME PROBLEM AS OUTLINED IN THIS RECALL.

Jun 20, 2022

BRAKE MASTER CYLINDER LEAK FLUID INTO BOOSTER THERE IS A CAMPAIGN NUMBER, 22V150000 AND THE RECALL NUMBER IS 22S11

Jun 14, 2022

exactly as specified in the recall. I first heard a tone, followed by brake failure warning light, then another brake failure light. Luckily I was parking almost immediately and braking was spongy. After turning off the vehicle and trying to restart, upon pressing the brake petal it went completely to the floor rendering me completely stranded. Vehicle did start. Wrecker was called. There was no visible brake fluid leakage on the car or the pavement.

Jun 13, 2022

Left home for work and low brake fluid light came on. Went to nearby part store purchased brake fluid. Filled reservoir. Drove about 2 miles light came back on. Pulled over to check and reservoir was completely empty. No visible sign of leak. Had to coast to a slow roll and pull emergency brake to stop.

Mar 22, 2022

Breaks failed due to Master Cylinder failure. Had repaired locally as car barely made repairs shop blocks away after adding break fluid. Was told since I did not use authorized Ford facility I could not be reimbursed for repairs. I see a recall was issued for my Model Year but no recall for my vehicle. It had same problem. If a forced refund is possible I’d be interested. This was in 2019 but still have $823 invoice.

Feb 5, 2022

Loss of power brake assist. Warnings appear peddle get hard still have braking. Can leave car sit not running or still be driving and system resets self. Still have fluid in master cylinder. This has happened twice.

Oct 14, 2021

Vehicle has 124,058 miles. On this date - Oct 14, 2021, brake pedal got soft, audio and visual warning saying low brake fluid level. Luckily was just slowly pulling into driveway after driving at 55-60 on US 341. Checked brake fluid level. It was indeed very low. Added DOT4 fluid. Drove vehicle slowly in back area and depressed brake pedal several times. Pedal still not quite right. Thought maybe had air in lines. But soon audio/visual warning came on. Checked brake fluid level. Low again. Looked underneath for any obvious leaks - none. Check fire wall - nothing. So assumed fluid was going in to booster. Looked on internet and found other complaints just like this. This is EXTREMELY dangerous. Has anyone been killed yet? The brake parts need to be built like aircraft parts.

Aug 26, 2021 Crash

Brake failed in parking lot and vehicle crashed into another car. A low brake fluid light came on and very shortly (1 minute) after the brake failed completed. Vehicle was serviced at dealer two months ago. Contacted Ford corporate and Ford dealer. Ford corporate said there is nothing they can do. Ford dealer unresponsive. This is a major safety issue. I have never heard of real issues with complete brake failure on a newer car. Very dangerous.

Jul 20, 2021

Breakfast fluid leaking, brake fluid light on. Found brake master cylinder leaking inside of brake booster.

Jun 14, 2021

Wife started car. Pushed on the brake to put it in gear. Brake pedal went to floor. Checked master cylinder. Cylinder was completely empty. Brake fluid leaked past seals in master cylinder into the brake booster, then got sucked into engine and burned. No warning lights came on at all.. Luckily wife was at the pool down the road from our house when it happened. She drove 5 mph back to the house. A four year car should not have a faulty brake master cylinder. Master cylinders should last for at least 10 years. Ford has a major problem brewing.

May 1, 2021

TOTAL BRAKE FAILURE WHILE BACKING UP , ALMOST HIT ANOTHER VEHICLE, SHIFTED TO FORWARD TO AVOID ACCIDENT , LOSS OF BRAKE FLUID IN MASTER CYLINDER TO BRAKE BOOSTER. EXACT SYMPTOMS AS RECALL 20S31 WITH 2014 TO 2017 F150. THE EXPEDITION IS ON AF150 CHASSIS . ACCORDING TO DEALER NOT UNDER RECALL BUT PROBABLY SHOULD BE. OUT OF WARRANTY. REPAIRED ON MY DIME. REPLACED MASTER CYLINDER AND CLEANED BOOSTER. VEHICLE WAS IN MOTION AT TIME OF INCIDENT. JUST GLAD I WASN'T ON THE BOAT RAMP OR HIGHWAY

Mileage: 105,000

Sep 10, 2020

THE BRAKE SYSTEM WENT OUT WHILE DRIVING MY 2017 FORD EXPEDITION. THE WARNING LIGHT CAME ON INDICATING LOW BRAKE FLUID. I CALLED FORD ABOUT THE ISSUE TO WHICH THEY TOLD THE ISSUE WAS NOT COVERED UNDER THE WARRANTY. AFTER SOME RESEARCH THERE IS A RECALL ON THE MASTER BRAKE CYLINDER AND BRAKE BOOSTER SYSTEM ON THE F150 ECOBOOST. NHTSA CAMPAIGN NUMBER: 20V-332. FORD'S REFERENCE NUMBER FOR THIS RECALL IS 20S31. THE MY EXPEDITION HAS THEY SAME ISSUE . THE F150 AND EXPEDITION ARE THE SAME UNDER THE HOOD. THE VEHICLE IS SAFETY HAZARD DUE TO THIS ISSUE.

Mileage: 75,000

Aug 21, 2020

STARTED CAR, APPLY BRAKE TO SHIFT INTO GEAR. ALL OF THE SUDDEN, THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR AND THE LOW BRAKE FLUID LIGHT CAME ON AND THE CAR STARTED TO ROLL SO I APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. AND PUT BACK INTO PARK.

Mileage: 83,000

Mar 23, 2020

TL* THE CONTACT OWNS A 2017 FORD EXPEDITION. THE CONTACT STATED THAT WHILE IN THE DRIVE WAY THE CONTACT STARTED THE VEHICLE AND DEPRESSED THE BRAKE PEDAL TO PLACE THE GEAR SHIFTER INTO DRIVE AND WITHOUT WARNING THE BRAKE PEDAL WENT TO THE FLOOR. THE VEHICLE WAS TOWED TO SARASOTA FORD LOCATED AT (707 S WASHINGTON BLVD, SARASOTA, FL 34236, (941) 366-3673, WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. THE VIN WAS NOT AVAILABLE.

Mileage: 54,000

Jan 12, 2020 Crash

EXITING THE 215 NORTHBOUND, WE STOPPED AND PARKED AT A STORE. WHILE PARKED THE INDICATOR LIGHT CAME ON FOR LOW TIRE PRESSURE. I DID NOT PAY THAT MUCH ATTENTION BECAUSE THE CAR INDICATOR LIGHT HAS COME ON BEFORE AND THE CAR HAD RECENTLY HAD ITS ROUTINE MAINTENANCE CHECK. WHEN DRIVING WAS RESUMED THE CAR BEGAN TO WOBBLE. ASSUMING WE HAD A FLAT, WE ATTEMPTED TO DRIVE TO A MORE ILLUMINATED AREA TO INSPECT THE CAR AND CALL ROAD SIDE SERVICES. THE CAR AT THIS POINT WAS BEGINNING TO DECELERATE ALMOST TO A STOP SO I INCHED CAR ONTO AN UNPAVED AREA. I ASSUMED THE CAR'S SLOWING AND STOPPING ON ITS OWN WAS A SAFETY FEATURE. AS I PULLED TO THE SIDE OF AN UNPAVED CITY ROAD, I HAD MY FOOT ON THE BRAKE BUT NOT IN THE PARKING GEAR. THE CAR WAS STATIONARY AS MY SISTER EXITED THE CAR AND TO INSPECT THE TIRES. THE RIGHT REAR PASSENGER TIRE WAS FULLY DEFLATED. MY TWO DAUGHTERS WERE ABOUT TO GET OUT OF THE CAR SO HAD UNFASTENED THEIR SEATBELTS. THIS IS WHEN THE CAR MADE A QUICK SUDDEN JERK FORWARD, I PRESSED MY FOOT ON BRAKE TO MAKE SURE THE CAR WAS AT A COMPLETE STOP AND THAT WAS WHEN IT FELT LIKE A FORCE HAD PUSHED THE CAR TO TOP SPEED, AN SUDDEN UNINTENDED AND FORCEFUL ACCELERATION. I ATTEMPTED TO BRAKE BUT I HAD NO CONTROL. I WAS TRYING TO AVOID HITTING THE POLE, BUT ALSO HAD NO CONTROL OVER THE STEERING WHEEL. THE CAR COLLIDED WITH A WATER VALVE/POLE AND CHAIN LINK FENCE AT TOP SPEED.

Mileage: 130,000

Jul 2, 2019

THE BRAKES WENT OUT SUDDENLY. AFTER TAKING TO A MECHANIC WE WERE INFORMED THAT THE MASTER CYLINDER HAD A CATASTROPHIC FAILURE WHICH RESULTED IN LEAKING BRAKE FLUID CORRODING THE BRAKE BOOSTER. RESEARCH HAS LED ME TO BELIEVE THAT THIS IS A COMMON PROBLEM FOUND IN THESE VEHICLES. THANKFULLY MY WIFE WAS ONLY BACKING OUT OF THE DRIVEWAY WHEN IT HAPPENED SO SHE DID NOT HAVE AN ACCIDENT.

Mileage: 68,000

Oct 9, 2018

BELOW PLEASE FIND MY ACCOUNT OF A VERY FRIGHTENING EVENT THAT TOOK PLACE WHEN MY 2017 FORD EXPEDITION MALFUNCTIONED. IN LATE AUGUST, 2018 WE WERE ON VACATION IN SEATTLE, WA., VISITING MY SON AND HIS FAMILY. FIVE OF US WERE IN MY EXPEDITION AND MY SON WAS DRIVING. WE PULLED UP TO PARK BY HIS HOUSE ON A STEEP ROAD. HE PUT THE VEHICLE INTO PARK, APPLIED THE PARKING BRAKE, REMOVED THE KEYS, AND PROCEEDED TO GET OUT. THERE WERE THREE ADULTS AND TWO CHILDREN (AGES 7 AND 4). ALL THREE ADULTS GOT OUT AND WERE HELPING THE CHILDREN OUT WHEN THE CAR ROLLED FORWARD ON ITS OWN. I WAS OUT OF THE VEHICLE ON THE PASSENGER SIDE. I TRIED TO HOLD THE DOOR HANDLE TO STOP THE VEHICLE FROM ROLLING BUT IT TOOK OFF. MY SON WHO WAS OUTSIDE OF THE VEHICLE ALSO REALIZED WHAT WAS HAPPENING, JUMPED BACK IN, AND APPLIED THE BRAKES TO STOP THE CAR. IT ROLLED ABOUT 12 FEET DOWNHILL BEFORE HE COULD STOP IT. THE TWO CHILDREN WERE STILL IN IT. THE STREET WAS ON A VERY STEEP INCLINE THAT I WOULD GUESS TO BE ABOUT 25 DEGREES. IF MY SON HAD NOT STOPPED THE CAR IT COULD HAVE ROLLED ABOUT 100 YARDS THROUGH TWO INTERSECTIONS AND INTO A HOUSE WITH THE TWO CHILDREN IN IT. I DON'T EVEN WANT TO THINK ABOUT WHAT COULD HAVE HAPPENED TO THEM. WE TOOK THE EXPEDITION TO A FORD DEALERSHIP IN SEATTLE (FORD OF KIRKLAND) TO GET IT CHECKED OUT. THEY STATED THAT THEY COULD NOT FIND ANYTHING WRONG. AFTER RETURNING HOME FROM VACATION, WE TOOK IT TO THE LOCAL DEALERSHIP (BOLTON FORD, LAKE CHARLES, LA. WHERE IT WAS PURCHASED NEW) AND THEY SAID THAT THEY COULD FIND NOTHING WRONG. WHAT DO I DO NOW? CAN FORD EXPLAIN WHAT HAPPENED AND REASSURE ME THAT IT WILL NOT HAPPEN AGAIN?

Mileage: 22,000

Mar 19, 2018

AFTER DRIVING IN MODERATE RAIN FOR 15 MILES AND THEN BRAKING IN MODERATE RAIN, A LOUD GRINDING NOISE WAS HEARD, BRAKE PEDAL BECAME HARD AND NO BRAKING ACTION WAS AVAILABLE. I WAS ABLE TO SAFELY GET THE VEHICLE TO THE SHOULDER AND COME TO A TOP USING UPHILL GRADE OF THE ROAD WAY. THE VEHICLE WAS TAKEN TO THE WOODHOUSE FORD DEALERSHIP IN BLAIR, NE. BRAKE MESSAGE LIGHT WAS ON. THE SERVICE TECHNICIAN WROTE THE FOLLOWING: "USIND IDS FOUND CODE C109D-20 AS THE ONLY CODE STORED. PERFORMED VACUUM SYSTEM CHECKS. CHECKED FOR LEAKS THROUGH LINES, PASSED. TESTED VACUUM SUPPLY FROM INTAKE AT IDLE, ABOUT 19". TESTED VACUUM FROM VACUUM PUMP, FOUND VACUUM PUMP TO INTERMIT FAIL TO PRODUCE VACUUM. HOISTED VEHICLE, REMOVED AND REPLACED VACUUM PUMP. REASSEMBLED VACUUM LINES AND ROA TESTED VEHICLE TO VERIFY REPAIR. POST ROAD TEST VEHICLE BRAKE SYSTEM FUNCTIONS PROPERLY AT THIS TIME WITH NORMAL PEDAL FEEL."

Mileage: 13,283