High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
While towing a rented trailer from Tractor Supply, the trailer detached because it was not properly secured by store staff. The trailer struck the rear bumper of my 2021 Ford Expedition, causing visible body damage and raising concerns about hidden damage to the drivetrain and transmission due to the sudden force of the impact. After the incident, the vehicle was taken to a Ford dealership for inspection. Documentation exists showing that additional drivetrain and transmission evaluation is needed to determine the full extent of damage. The rear-view camera is also under active NHTSA recall (25V048), and its poor image quality complicates safe reversing after the incident. The safety risk is significant: the trailer detachment created a roadway hazard and impact, while the rear camera defect reduces visibility and increases crash risk when backing. The vehicle has been inspected by a Ford dealership and is being reviewed under an insurance claim with Tractor Supply’s insurer. Full documentation of the service visit and inspection is available upon request.
While towing a rented trailer from Tractor Supply, the trailer detached because it was not properly secured by store staff. The trailer struck the rear bumper of my 2021 Ford Expedition, causing visible body damage and raising concerns about hidden damage to the drivetrain and transmission due to the sudden force of the impact. After the incident, the vehicle was taken to a Ford dealership for inspection. Documentation exists showing that additional drivetrain and transmission evaluation is needed to determine the full extent of damage. The rear-view camera is also under active NHTSA recall (25V048), and its poor image quality complicates safe reversing after the incident. The safety risk is significant: the trailer detachment created a roadway hazard and impact, while the rear camera defect reduces visibility and increases crash risk when backing. The vehicle has been inspected by a Ford dealership and is being reviewed under an insurance claim with Tractor Supply’s insurer. Full documentation of the service visit and inspection is available upon request.
The contact owns a 2021 Ford Expedition. The contact stated that while driving 60 MPH in the rain with the windshield wipers engaged, the driver's side windshield wiper arm was jerking. The contact stated that upon pulling over to the side of the road and inspecting the vehicle, the contact noticed that the driver's side windshield wiper arm was lying on the windshield. The contact removed and placed the part inside the vehicle. After the rain had stopped, the vehicle was taken to the dealer, where it was determined that the driver's side windshield wiper arm needed to be replaced. Additionally, the dealer determined that the passenger's side windshield wiper arm needed to be replaced because the wiper arm had worn out. The dealer ordered the parts. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 19,000.
The contact owns a 2021 Ford Expedition. The contact stated that while driving 60 MPH in the rain with the windshield wipers engaged, the driver's side windshield wiper arm was jerking. The contact stated that upon pulling over to the side of the road and inspecting the vehicle, the contact noticed that the driver's side windshield wiper arm was lying on the windshield. The contact removed and placed the part inside the vehicle. After the rain had stopped, the vehicle was taken to the dealer, where it was determined that the driver's side windshield wiper arm needed to be replaced. Additionally, the dealer determined that the passenger's side windshield wiper arm needed to be replaced because the wiper arm had worn out. The dealer ordered the parts. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 19,000.
The contact owns a 2021 Ford Expedition. The contact stated while driving 30 MPH during the snow, the driver's side and passenger’s side windshield wipers ceased to work as intended. The vehicle was taken to an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.
The contact owns a 2021 Ford Expedition. The contact stated while driving 30 MPH during the snow, the driver's side and passenger’s side windshield wipers ceased to work as intended. The vehicle was taken to an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.
The wiper arms keep popping off the motor. We can pop them back on, but they are still popping off.
The wiper arms keep popping off the motor. We can pop them back on, but they are still popping off.
On April 14, 2022, a recall was issued for the wiper blade arms for my Ford Expedition. Unfortunately, I did not receive a notice until June of that year, due to a separate recall concerning potential under the hood fire risks. In September 2022, my vehicle was brought in for both recall repairs, but there was a supply shortage of wiper blades, rendering any immediate resolution impossible. Despite subsequent visits for regular check-ups, the wiper blade shortage persisted. On two different occasions (Jan & March 2023) my wiper blades did not work properly. After the wiper blades moved back and forth to clear my window, they got stuck at an angle and completely obstructed my view. I went to my local dealership to temporarily correct the issue. Fast forward to July 2023, and the eagerly awaited wiper blades have finally arrived. However, installing them has revealed a new problem: the blades do not fully retract. Although the wiper motor itself functions correctly, this issue stems from a combination of programming and quality concerns. It appears that a small part within the wiper blade, which prompted the recall, has led the motor to adapt to functioning without that part. Consequently, when the new recall blades are fitted, they do not retract properly, obstructing my view. Upon identifying the problem, the manager at my Ford Dealership promptly reported the issue to Ford, requesting coverage for the cost of a new motor to align with the recall blades. Despite their efforts, Ford has refused to take responsibility for an issue that is clearly not my fault. It is important to note that at the time of the recall, my motor was still under warranty. Additionally, during subsequent visits for oil changes, I was still within the warranty period. Unfortunately, due to the delay in receiving the recall blades, my motor's warranty has now expired based on the mileage of my vehicle. To receive a new motor, I have to pay for it since Ford refuses.
On April 14, 2022, a recall was issued for the wiper blade arms for my Ford Expedition. Unfortunately, I did not receive a notice until June of that year, due to a separate recall concerning potential under the hood fire risks. In September 2022, my vehicle was brought in for both recall repairs, but there was a supply shortage of wiper blades, rendering any immediate resolution impossible. Despite subsequent visits for regular check-ups, the wiper blade shortage persisted. On two different occasions (Jan & March 2023) my wiper blades did not work properly. After the wiper blades moved back and forth to clear my window, they got stuck at an angle and completely obstructed my view. I went to my local dealership to temporarily correct the issue. Fast forward to July 2023, and the eagerly awaited wiper blades have finally arrived. However, installing them has revealed a new problem: the blades do not fully retract. Although the wiper motor itself functions correctly, this issue stems from a combination of programming and quality concerns. It appears that a small part within the wiper blade, which prompted the recall, has led the motor to adapt to functioning without that part. Consequently, when the new recall blades are fitted, they do not retract properly, obstructing my view. Upon identifying the problem, the manager at my Ford Dealership promptly reported the issue to Ford, requesting coverage for the cost of a new motor to align with the recall blades. Despite their efforts, Ford has refused to take responsibility for an issue that is clearly not my fault. It is important to note that at the time of the recall, my motor was still under warranty. Additionally, during subsequent visits for oil changes, I was still within the warranty period. Unfortunately, due to the delay in receiving the recall blades, my motor's warranty has now expired based on the mileage of my vehicle. To receive a new motor, I have to pay for it since Ford refuses.
My car has a very scary safety recall. The important notice that I received states that Ford Motor Company has authorized your dealer to provide you with vehicle pickup and delivery, a rental vehicle or other alternate transportation all for FREE. I live in a very large city and can't find one dealership that says they buy into this free service. Not even the dealership where I purchased the vehicle. I do not have transportation to drop my vehicle and need this free service that is offered. I have contacted FORD with no response or help in finding a dealership that complies with their offer.
My car has a very scary safety recall. The important notice that I received states that Ford Motor Company has authorized your dealer to provide you with vehicle pickup and delivery, a rental vehicle or other alternate transportation all for FREE. I live in a very large city and can't find one dealership that says they buy into this free service. Not even the dealership where I purchased the vehicle. I do not have transportation to drop my vehicle and need this free service that is offered. I have contacted FORD with no response or help in finding a dealership that complies with their offer.
on 5/20/2022 I contacted my local dealership regarding recall 22V250 to discuss getting this issue repaired. I was scheduled an appointment on 6/16/2022 at 7:40 a.m. On 6/15/2022 I was told by the dealership that they were not going to repair my vehicle because I was not having any issues with it and I had to wait until there was a problem. When I made the appointment on 5/20/22 I was told that they would be able to repair it even if it was not broken and they would get the part ordered. I was told yesterday by the service manager that they had three parts in but they belonged to someone else and that since mine was not broken they could not fix it.
on 5/20/2022 I contacted my local dealership regarding recall 22V250 to discuss getting this issue repaired. I was scheduled an appointment on 6/16/2022 at 7:40 a.m. On 6/15/2022 I was told by the dealership that they were not going to repair my vehicle because I was not having any issues with it and I had to wait until there was a problem. When I made the appointment on 5/20/22 I was told that they would be able to repair it even if it was not broken and they would get the part ordered. I was told yesterday by the service manager that they had three parts in but they belonged to someone else and that since mine was not broken they could not fix it.