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Complaints

Showing 20 of 58
Mar 26, 2024 Steering 49,000 mi

The contact stated that the Police Department owns a 2016 Ford Explorer. The contact stated that while a Police Officer was attempting to drive the vehicle; however, the steering wheel seized. There was no warning light illuminated. The vehicle was towed to the Government mechanic who previously dia...

Mar 26, 2024 Steering 49,000 mi

The contact stated that the Police Department owns a 2016 Ford Explorer. The contact stated that while a Police Officer was attempting to drive the vehicle; however, the steering wheel seized. There was no warning light illuminated. The vehicle was towed to the Government mechanic who previously dia...

Sep 10, 2020 Power Train 99,603 mi

TL* THE CONTACT OWNS A 2016 FORD EXPLORER POLICE INTERCEPTOR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE DOWNSHIFTED INDEPENDENTLY WITH THE RPMS INCREASING RAPIDLY. THE CONTACT STATED HE WAS UNAWARE IF THERE WAS ANY WARNING LIGHT ILLUMINATED. THE CONTACT STATED PULLED OVER TO THE SIDE OF T...

Sep 10, 2020 Power Train 99,603 mi

TL* THE CONTACT OWNS A 2016 FORD EXPLORER POLICE INTERCEPTOR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE DOWNSHIFTED INDEPENDENTLY WITH THE RPMS INCREASING RAPIDLY. THE CONTACT STATED HE WAS UNAWARE IF THERE WAS ANY WARNING LIGHT ILLUMINATED. THE CONTACT STATED PULLED OVER TO THE SIDE OF T...

Apr 12, 2019 Structure 38,944 mi

THE PLASTIC PIECES ON THE "A" AND "B" PILLAR, DRIVER AND PASSENGER SIDE ARE COMING OFF.

Apr 12, 2019 Structure 35,257 mi

THE PLASTIC PIECES ON THE "A" PILLAR ARE COMING OFF

Apr 12, 2019 Structure 38,944 mi

THE DRIVER AND PASSENGER "A" AND "B" PILLARS ARE COMING OFF.

Apr 12, 2019 Structure 38,944 mi

THE PLASTIC PIECES ON THE "A" AND "B" PILLAR, DRIVER AND PASSENGER SIDE ARE COMING OFF.

Apr 12, 2019 Structure 35,257 mi

THE PLASTIC PIECES ON THE "A" PILLAR ARE COMING OFF

Apr 12, 2019 Structure 38,944 mi

THE DRIVER AND PASSENGER "A" AND "B" PILLARS ARE COMING OFF.

Jan 12, 2019 Electrical System 26,406 mi

I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE...

Jan 12, 2019 Steering 26,406 mi

I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE...

Jan 12, 2019 Electrical System 26,406 mi

I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE...

Jan 12, 2019 Steering 26,406 mi

I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE...

Oct 16, 2018 Seats 30,000 mi

THE SEAT MANUAL TILT LEVER FOR THE DRIVER SIT IS BUSTED. IT LOCKS AND DOES NOT ALLOW ADJUSTMENT. THE LOCAL DEALERSHIP SAID IT WAS NOT COVERED UNDER WARRANTY. THE COST TO REPLACE THE UNIT WAS EXTREME. WE HAVE HAD THREE 2016 EXPLORERS POLICE PACKAGE FALL VICTIM TO THE SAME ISSUE. THE ISSUE BEGAN ABOUT...

Oct 16, 2018 Seats 30,000 mi

THE SEAT MANUAL TILT LEVER FOR THE DRIVER SIT IS BUSTED. IT LOCKS AND DOES NOT ALLOW ADJUSTMENT. THE LOCAL DEALERSHIP SAID IT WAS NOT COVERED UNDER WARRANTY. THE COST TO REPLACE THE UNIT WAS EXTREME. WE HAVE HAD THREE 2016 EXPLORERS POLICE PACKAGE FALL VICTIM TO THE SAME ISSUE. THE ISSUE BEGAN ABOUT...

Aug 21, 2018 Electrical System 38,297 mi

FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY.

Aug 21, 2018 Fuel/propulsion System 38,297 mi

FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY.

Aug 21, 2018 Electrical System 38,297 mi

FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY.

Aug 21, 2018 Fuel/propulsion System 38,297 mi

FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY.

Jun 21, 2018 Engine 28,975 mi

TWO POLICE OFFICERS WERE PATROLLING IN A CITY ENVIRONMENT TOGETHER IN A 2016 FORD INTERCEPTOR UTILITY AND HAD SYMPTOMS OF CARBON MONOXIDE POISONING. THIS VEHICLE PREVIOUSLY HAD ALL CARBON MONOXIDE RELATED FORD RECALL WORK COMPLETED. THE OFFICERS' SYMPTOMS INCLUDED HEADACHE, DIZZINESS, SHORTNESS OF B...

Jun 21, 2018 Engine 28,975 mi

TWO POLICE OFFICERS WERE PATROLLING IN A CITY ENVIRONMENT TOGETHER IN A 2016 FORD INTERCEPTOR UTILITY AND HAD SYMPTOMS OF CARBON MONOXIDE POISONING. THIS VEHICLE PREVIOUSLY HAD ALL CARBON MONOXIDE RELATED FORD RECALL WORK COMPLETED. THE OFFICERS' SYMPTOMS INCLUDED HEADACHE, DIZZINESS, SHORTNESS OF B...

Oct 16, 2017 Unknown Or Other

WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. *BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PO...

Oct 16, 2017 Power Train

WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. *BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PO...

Oct 16, 2017 Unknown Or Other

WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. *BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PO...

Oct 16, 2017 Power Train

WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. *BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PO...

Sep 13, 2017 Engine 32,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED.

Sep 13, 2017 Unknown Or Other 32,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED.

Sep 13, 2017 Engine 32,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED.

Sep 13, 2017 Unknown Or Other 32,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED.

Aug 3, 2017 Unknown Or Other 32,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 534

Aug 3, 2017 Unknown Or Other 3,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 704

Aug 3, 2017 Unknown Or Other 4,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 052

Aug 3, 2017 Unknown Or Other 25,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED.

Aug 3, 2017 Unknown Or Other 9,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 541

Aug 3, 2017 Unknown Or Other 25,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 090

Aug 3, 2017 Unknown Or Other 100 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. NA6-067

Aug 3, 2017 Unknown Or Other 32,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 534

Aug 3, 2017 Unknown Or Other 3,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 704

Aug 3, 2017 Unknown Or Other 4,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 052

Aug 3, 2017 Unknown Or Other 25,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED.

Aug 3, 2017 Unknown Or Other 9,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 541

Aug 3, 2017 Unknown Or Other 25,000 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 090

Aug 3, 2017 Unknown Or Other 100 mi

LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. NA6-067

Jul 31, 2017 Structure

THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING.

Jul 31, 2017 Engine

THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING.

Jul 31, 2017 Unknown Or Other

THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING.

Jul 31, 2017 Structure

THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES.

Jul 31, 2017 Engine

THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES.

Jul 31, 2017 Unknown Or Other

THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES.

Jul 31, 2017 Structure

THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING.

Jul 31, 2017 Engine

THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING.

Jul 31, 2017 Unknown Or Other

THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING.

Jul 31, 2017 Structure

THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES.

Jul 31, 2017 Engine

THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES.

Jul 31, 2017 Unknown Or Other

THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES.

Jun 1, 2017 Unknown Or Other 120 mi

ODOR OF FRESH GAS NOT EXHAUST COMING FROM VEHICLE WHETHER IT IS RUNNING OR NOT. IT CAN BE SMELLED POSSIBLY COMING FROM THE VENTS WHEN AIR CONDITIONING IS ON AND ALSO AFTER VEHICLE SITS OVER NIGHT. LOCAL FORD DEALERSHIP SUPPOSEDLY RAN A "SMOKE" TEST TO CHECK FOR GAS LEAKING COULD NOT FIND ONE. THERE ...

Jun 1, 2017 Unknown Or Other 120 mi

ODOR OF FRESH GAS NOT EXHAUST COMING FROM VEHICLE WHETHER IT IS RUNNING OR NOT. IT CAN BE SMELLED POSSIBLY COMING FROM THE VENTS WHEN AIR CONDITIONING IS ON AND ALSO AFTER VEHICLE SITS OVER NIGHT. LOCAL FORD DEALERSHIP SUPPOSEDLY RAN A "SMOKE" TEST TO CHECK FOR GAS LEAKING COULD NOT FIND ONE. THERE ...