High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
TOOK VEHICLE IN TO HAVE NHTSA ACTION NUMBER PE03020 - BOLT REPLACE DUE TO BACK OF SEAT FALLING BACKWARDS DURING DRIVING. BOLT BROKE ALLOWING THE SEAT BACK TO FALL BACKWARDS. WAS INFORMED BY AIRPORT FORD (DEALERSHIP) THAT DUE TO THE BROKEN BOLT THAT THE SEAT FRAME WAS DAMAGED AND I WOULD HAVE TO PAY $350 TO GET THE FRAME FIXED. FORD DEALER INDICATED THAT THEY COULD NOT REPLACE BOLT DUE TO DAMAGE TO SEAT FRAME - WHICH WAS CAUSED BY THE BOLT BREAKING. CALLED FORD MOTOR CO AND THEY SAID THAT AS FAR AS THEY KNEW THE DAMAGED SEAT FRAME CAUSED THE BOLT (WHICH WAS ON THE RECALL) TO BREAK. SO THE DEALER RETURNED THE VEHICLE WITHOUT REPLACING THE BOLT WITH THE SEAT IS STILL BROKEN. WORDING FROM DEALERSHIP "INSPECT- FOUND UNABLE TO REPLACE BOLT-SHEERED OFF INSPEC CONDITION OF MOUNTING AREA INTO SEAT BOTTOM FRAME SEAT BACK ARE BOTH DAMAGED. - FORD DECLINE REPLACED BOTH FRAME SECTIONS DUE TO TIME LENGTH OF OPEN RECALL OPEN SINCE 2003. CUST DECLINE REPAIRS - NO ACTION TAKEN - RETURN VEH TO CUSTOMER IN CONDITION VEHICLE CAME HERE WITH. FORD IS WANTING ME TO PAY $350.00 TO FIX SOMETHING THAT THEIR $2.00. DEFECTIVE BOLT DAMAGED. *TR
TOOK VEHICLE IN TO HAVE NHTSA ACTION NUMBER PE03020 - BOLT REPLACE DUE TO BACK OF SEAT FALLING BACKWARDS DURING DRIVING. BOLT BROKE ALLOWING THE SEAT BACK TO FALL BACKWARDS. WAS INFORMED BY AIRPORT FORD (DEALERSHIP) THAT DUE TO THE BROKEN BOLT THAT THE SEAT FRAME WAS DAMAGED AND I WOULD HAVE TO PAY $350 TO GET THE FRAME FIXED. FORD DEALER INDICATED THAT THEY COULD NOT REPLACE BOLT DUE TO DAMAGE TO SEAT FRAME - WHICH WAS CAUSED BY THE BOLT BREAKING. CALLED FORD MOTOR CO AND THEY SAID THAT AS FAR AS THEY KNEW THE DAMAGED SEAT FRAME CAUSED THE BOLT (WHICH WAS ON THE RECALL) TO BREAK. SO THE DEALER RETURNED THE VEHICLE WITHOUT REPLACING THE BOLT WITH THE SEAT IS STILL BROKEN. WORDING FROM DEALERSHIP "INSPECT- FOUND UNABLE TO REPLACE BOLT-SHEERED OFF INSPEC CONDITION OF MOUNTING AREA INTO SEAT BOTTOM FRAME SEAT BACK ARE BOTH DAMAGED. - FORD DECLINE REPLACED BOTH FRAME SECTIONS DUE TO TIME LENGTH OF OPEN RECALL OPEN SINCE 2003. CUST DECLINE REPAIRS - NO ACTION TAKEN - RETURN VEH TO CUSTOMER IN CONDITION VEHICLE CAME HERE WITH. FORD IS WANTING ME TO PAY $350.00 TO FIX SOMETHING THAT THEIR $2.00. DEFECTIVE BOLT DAMAGED. *TR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER) AND HAD THE BOLTS REPLACED. A FEW WEEKS AGO, THE SEAT RECLINED ALL THE WAY BACK AND NOT FORWARD. THE CONTACT REMOVED THE SEAT CUSHION AND NOTICED THAT THE BOLT IN THE MECHANISM WAS IN PLACE; HOWEVER, THE FRAME FAILED. THE DEALER CONFIRMED THE FRAME FAILURE AND STATED THAT THEY WOULD REPAIR IT AT THE CONTACT'S EXPENSE. THE CONTACT BELIEVES THAT WHEN THE DEALER REPAIRED THE BOLT, THEY MAY HAVE WEAKENED THE FRAME, WHICH MEANS THE REPAIR SHOULD BE PERFORMED FOR FREE. THE CONTACT WAS ADVISED TO PURCHASE A NEW SEAT. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 65,000.
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS:FRONT ASSEMBLY:RECLINER) AND HAD THE BOLTS REPLACED. A FEW WEEKS AGO, THE SEAT RECLINED ALL THE WAY BACK AND NOT FORWARD. THE CONTACT REMOVED THE SEAT CUSHION AND NOTICED THAT THE BOLT IN THE MECHANISM WAS IN PLACE; HOWEVER, THE FRAME FAILED. THE DEALER CONFIRMED THE FRAME FAILURE AND STATED THAT THEY WOULD REPAIR IT AT THE CONTACT'S EXPENSE. THE CONTACT BELIEVES THAT WHEN THE DEALER REPAIRED THE BOLT, THEY MAY HAVE WEAKENED THE FRAME, WHICH MEANS THE REPAIR SHOULD BE PERFORMED FOR FREE. THE CONTACT WAS ADVISED TO PURCHASE A NEW SEAT. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 65,000.
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHILE DRIVING AT AN UNKNOWN SPEED, THE LEFT SIDE OF THE DRIVER'S SEAT DETACHED FROM THE BASE, CAUSING THE CONTACT TO FALL BACK AGAINST THE REAR SEATS. PRIOR TO THE FAILURE, HE NOTICED THAT THE SEAT WOULD ONLY RECLINE IN ONE VERTICAL POSITION. THERE WAS NO CRASH INVOLVED AND THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHILE DRIVING AT AN UNKNOWN SPEED, THE LEFT SIDE OF THE DRIVER'S SEAT DETACHED FROM THE BASE, CAUSING THE CONTACT TO FALL BACK AGAINST THE REAR SEATS. PRIOR TO THE FAILURE, HE NOTICED THAT THE SEAT WOULD ONLY RECLINE IN ONE VERTICAL POSITION. THERE WAS NO CRASH INVOLVED AND THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHEN THE CONTACT ENTERED THE VEHICLE, THE BACK OF THE SEAT RECLINED AND WOULD NOT REMAIN UPRIGHT. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS: FRONT ASSEMBLY: RECLINER). THE CURRENT MILEAGE WAS 67,477 AND FAILURE MILEAGE WAS 55,000. UPDATED 10/31/07. *JB
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHEN THE CONTACT ENTERED THE VEHICLE, THE BACK OF THE SEAT RECLINED AND WOULD NOT REMAIN UPRIGHT. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS: FRONT ASSEMBLY: RECLINER). THE CURRENT MILEAGE WAS 67,477 AND FAILURE MILEAGE WAS 55,000. UPDATED 10/31/07. *JB
FRONT DRIVER SIDE SEAT HAS BEEN BROKE WITH RECLINER PROBLEM SINCE THE RECALL ON IT IN 2003, THEY NEVER CORRECTED THE PROBLEM AND TRIED TO CHARGE ME WHEN THE MAILED ME THE RECALL. ADDITIONALLY, THERE WAS A NEW RECALL AS OF APRIL 2006 ON THE SAME EXACT THING THAT THEY WILL NOT HONOR. *JB
FRONT DRIVER SIDE SEAT HAS BEEN BROKE WITH RECLINER PROBLEM SINCE THE RECALL ON IT IN 2003, THEY NEVER CORRECTED THE PROBLEM AND TRIED TO CHARGE ME WHEN THE MAILED ME THE RECALL. ADDITIONALLY, THERE WAS A NEW RECALL AS OF APRIL 2006 ON THE SAME EXACT THING THAT THEY WILL NOT HONOR. *JB
REAR ENDED , SUBSTAINED SURIOUS INJURIES, 2000 FORD EXPLORE DRIVER SEAT ROKE WHEN OTHER CAR REAR ENDED ME , IT WAS THE RECLINER BOLT. *AK
REAR ENDED , SUBSTAINED SURIOUS INJURIES, 2000 FORD EXPLORE DRIVER SEAT ROKE WHEN OTHER CAR REAR ENDED ME , IT WAS THE RECLINER BOLT. *AK
CONSUMER RECEIVED RECALL# 03V281000 NOTICE CONCERNING HIGH BACK SEATS. CONSUMER TOOK THE VEHICLE TO THE DEALER WHO KEPT THE VEHICLE ALL DAY. UPON RETURNING TO DEALER TO PICK UP VEHICLE CONSUMER REALIZED THAT DEALER DID NO REPAIRS BECAUSE THE PARTS WERE NOT AVAILABLE.*AK
CONSUMER RECEIVED RECALL# 03V281000 NOTICE CONCERNING HIGH BACK SEATS. CONSUMER TOOK THE VEHICLE TO THE DEALER WHO KEPT THE VEHICLE ALL DAY. UPON RETURNING TO DEALER TO PICK UP VEHICLE CONSUMER REALIZED THAT DEALER DID NO REPAIRS BECAUSE THE PARTS WERE NOT AVAILABLE.*AK
CONSUMER STATES THAT THE REAR SEAT IS NOT LOCKED ON TRACK CAUSING THE SEAT TO MOVE BACKS AND FORTH WHILE VEHICLE IS IN MOTION. *MR
CONSUMER STATES THAT THE REAR SEAT IS NOT LOCKED ON TRACK CAUSING THE SEAT TO MOVE BACKS AND FORTH WHILE VEHICLE IS IN MOTION. *MR