2012 FORD EXPLORER Electrical System Problems

Total loss of Electric power steering assistance while driving on the interstate.

Hello I’m a concerned citizen and I have a question about the Ford recall on the back up cameras, I have 2012 Explorer and my camera has been acting up for a while the same way that ford has mentioned, so I was wondering why isn’t the Explorer not included in this recall.

The contact's wife owns a 2021 Ford Explorer. The contact stated that while his wife was driving, on at least three occasions, the steering wheel became very stiff. The contact's wife was not able to turn the steering wheel, so the vehicle was stopped and restarted each time. The contact stated that an unknown message was displayed, and the power steering assist warning light illuminated. The vehicle was taken to a dealer, where DTC: U3000 was retrieved, and the tech was asked to check for bad connections. The failure was not duplicated, and the vehicle was not repaired. The vehicle was taken to a second dealer, where it was diagnosed and determined that the ground wire had corrosion around the grounding bolts and that the bolts needed to be cleaned a reinstalled. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.

Mileage: 111,000

My vehicles power steering alert came on suddenly while driving home. My cars steering wheel completely locked up while I had my children in my vehicle. It was very scary knowing we could have been in a wreck due to this issue. It’s. Not under recall but under the customer satisfaction program but I do not have funds to cover this. No dealership near me is able to tow and a tow would be a lot for me. I had a family friend tow us when my steering went out in town but was still charged an arm. I need this looked at because there’s been recalls for this before. My families lives were put at risk and that’s completely unacceptable.

Sometimes putting it in reverse the rear camera doesn’t come on. Have to wait sometimes a minute before camera will come on. It doesn’t happen all the time. I read that ford is having problems and has a recall on some vehicles but my year doesn’t show up.

Back-up camera will display images backward and poses a collision hazard as driver won’t know which direction cars or pedestrians are coming from.

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 70 MPH in the passing lane, the vehicle lost power steering functionality. The contact stated while the driver was decelerating, the vehicle started shuddering significantly. Several unknown warning lights were illuminated, and a message advising of a power steering failure and to service the vehicle immediately was displayed. The tail lights and the hazard lights became inoperable. The driver was able to pull to the side of the road. The driver was able to continue driving at a lower speed. The contact stated that his daughter and his [XXX] grandchild were passengers in the vehicle during the failure. The contact stated that the vehicle was uncontrollable while driving at higher speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering gear motor and an unknown parts needed to be replaced. The contact related the failure to Ford Campaign Number: 15N01; however, the dealer informed the contact that the manufacturer declined to cover the repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a recall on the trim. There are no replacement parts and now there is a tiny leak, The leak is hitting the center console. I have to have a plastic bag over it at all times. it at one point leaked into the hazards lights and I woke up multiple days in a row to find my hazards on and then I had to manually dry it and eventually they'd go back on . Other buttons on the display have stopped working. The fan for the heater will not turn off at all ever.

See attached document for complaint

The contact owns a 2012 Ford Explorer. The contact stated that after receiving a map update on the main control panel, the display screen immediately blacked out. The contact stated that when updating the ATI system map, the main control panel screen completely blacked out. The contact was unable to use any of the electrical systems including the Back Over Prevention camera. The vehicle was taken to the dealer and it was diagnosed that the ATI system had failed due to the map update. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.

Mileage: 90,000

We were driving along when all of a sudden power steering completely went out and then warning lights came on for first time. There was no warning until already happened. We were in middle of traffic and almost impossible to get to side of road. Almost got slammed by other vehicle trying to get to side of road.Had to tow car to shop and found out electric power steering component failed and have to replace rack and pinion for thousands of dollars. There was a recall for this problem but we were never notified.

The part that is needed for the suv to work called the body module chip is not made by Ford anymore and I am still paying on this vehicle

While I was driving the service advance trac light came on as well I stopped the car turned the key off went to leave and another light popped up in red saying service power steering now. There was a csp called the epas efforts on my vehicle and Ford dealer said it had been fixed in 2014 but I didn’t own the car so I’m not sure if it was

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undetermined speed, the warning indicator lights illuminated. The service power steering, traction control, anti-lock brakes became inoperable. The turn signal handle failed to remain down. The vehicle was taken to an independent mechanic who cleared the codes. The contact called the local dealer who referred her to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was contacted who informed her she failed to meet the requirements for the customer satisfaction program and referred her to the NHTSA Hotline. The failure mileage was approximately 151,000 The consumer stated the local mechanic completed the job and the power steering, traction control, anti lock brakes, and turn signal have been working properly ever since..

Mileage: 151,000

While driving down the middle of a busy interstate suddenly the power steering was lost and a power steering assist warning appeared. Vehicle was almost impossible to control with no steering. After making it off the roadway and into a local business and turning the car off, when I turned it back on the warning was gone and the steering worked normally. This is definitely a life threatening failure and it happens without warning.

The truck has been in shop 5 times or actually 5 different dealerships. The recall has yet to be fixed but I continually pay to have the problem INVESTIGATED. The dash flashes loss of fuel pressure, service advance track soon, Battery level and mechanic wrench . I have this on video as it is constant occurrence. Each time ford takes it in they can't make the issue happen or recreate it. As told several times happens sporadic and not under any certain conditions. Over and over paying diagnostic fee and what they say will repair the issue only it happens pulling off the lot at 5 star ford Dallas Texas took it in under default to Bob Tomas Mckinney where they scanned it and found 17 communication errors left it there nothing was done but more exploration of issues going down the list of com failures and paying for each 3 anyway and it did it again leaving me stranded 3 times to count eventually leaving at Don Davis Ford Arlington Texas where it was again said repaired and is currently at Planet Ford Dallas where historically I paid $2850 and NOTHING was done as it again left me stranded and towed there where it can sit until it's fixed meaning this loss of horsepower the electric flashes and the gears in transmission ACTUALLY FUNCTION AS PER REQUESTED EACH TIME IN SERVICE

Service AdvanceTrac Warning light illuminated, power steering fail...second time this happened around the same time last year. Also, right and left turn signals do not stay on while turning.

ABS Trac light came on while driving Car was taken to the dealership twice to fix the problem but Ford wasn't able to find the problem. I know there is a problem with the Ford Focus ABS Module due to recalls and I think on the Ford Explore but Ford isn't saying anything about this problem with the ABS module.

WATER IS LEAKING FROM THE ROOF THAT CAUSES ELECTRICAL ISSUES. BAD DESIGN BY FORD IN WHICH SEAL SEAMS NOT PROPERLY INSTALLED, WHICH CAUSE LEAKS INSIDE VEHICLE.

MY TRUCK BURST INTO FLAMES 🔥 AND BURN TO THE GROUND WHILE PARKED IN THE DRIVE WAY. *TR

Mileage: 140,000

WHEN ENGINE IS STARTED, THE AIRBAG LIGHTS GO OFF BUT COME BACK ON AND STAYS ON. THIS STARTED A MONTH AGO AND THE WARNING LIGHT STILL SWITCHES ON WHEN THE CAR IS STARTED

Mileage: 500

POWER STEERING DEFAULT ACTIVATES WHICH CAUSE YOU TO USE EXTREME FORCE TO NAVIGATE THE WHEEL AND THERE IS A POPPING NOISE IN FRONT OF VEHICLE. ALL WHILE DRIVING AND SITTING STILL.

Mileage: 126,499

LOST COMMUNICATION WITH THE CLIMATE CONTROL SYSTEM. THE WINDOWS LOCK UP, AND THE CAR BLOWS CONSTANT HEAT THROUGH DEFROST. NO HAZARDS CAN BE USED AS THE ENTIRE CONTROL PANEL IS OUT. VERY UNSAFE WITHOUT HAZARDS, LET ALONE FULL BLOWN HEAT WHEN ITS ALREADY . 105 OUTSIDE WITH THE HEAT INDEX.

Mileage: 150,000

THE CONTROL PANEL THAT SHOWS THE REAR BACKING AND THEN SWITCHES TO CONTROLLING TEMPERATURE, RADIO, SEATS, ETC HAS FAILED. THERE IS NO BACKING ASSIST OR ANY CONTROLS FOR INTERIOR FUNCTIONS. THE FEATURE STOPPED WHEN IN MOTION AND HASN'T COME BACK ON SINCE.

Mileage: 118,875

THE CAR HAS WATER LEAKS, I STARTED HAVING PROBLEMS WITH ELECTRICAL FUNCTION AND FEAR OF FIRE OR CONTACT IN MY CAR .

THIS IS A SAFETY ISSUE - AIR BAGS COULD MALFUNCTION AT ANYTIME DUE TO MISCOMMUNICATION WITHIN THE SYSTEM. AIR BAGS CAN DEPLOY AT ANYTIME OR CAN FAIL TO DEPLOY WHEN NECESSARY. AIR BAG LIGHT TURNS ON AND STAYS ON. ACCORDING TO FORD DEALER THIS IS A KNOWN ISSUE BUT HAS NOT YET BEEN RECALLED. SEAT BELT BUCKLE REPLACED, AIR BAG DIAGNOSTIC MODULE REPLACED, PROGRAM CONTROL MODULE AIR BAG REPROGRAMED. LIGHT CONTINUES TO TURN ON. HAS A WIRE HARNESS ISSUE L/F DOOR MODULE SRS - WIRING LOOM NEEDS TO BE REPLACED.

Mileage: 90,000

POWER STEERING FAULT. THE POWER STEERING JUST STOPPED WORK WHILE I WAS DRIVING WITH NOW WARMING UNTIL IT WAS COMPLETELY INOPERABLE. I NEARLY CRASHED IT TO AN ON COMING CAR IN THE PARKING LOT OF MY GYM. I NOTICE THERE WAS A RECALL FOR THIS MAKE AND MODEL BUT WHEN I DID A VIN SEARCH MY TRUCK WAS NOT REGISTERING A RECALL.

Mileage: 1

FRONT PASSENGER SEAT PRETENSIONER HAS FAILED CAUSING THE AIRBAG LIGHT TO COME ON. A TECHNICAL SERVICE BULLETIN HAS BEEN CREATED ON FORD'S END BLAMING THE CONNECT. SEE TSB 12-5-11. IT TELLS THE MECHANIC TO INJECT DIELECTRIC GREASE AS A FIX.

Mileage: 69,000

2012 FORD EXPLORER XLT 4W. THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT CAME ON AND CAR WENT IMMEDIATELY INTO LIMP MODE ON A MAJOR ROAD.THERE WAS NO WARNING AND WAS ALMOST REAR ENDED. TOOK TO DEALER OCT.1 AND THEY KEPT IT TWO DAYS. THE DEALER SAID THEY COULD NOT FIND A CODE. DEALER SAID IT IS FIXED BY UPDATING AND CALIBRATING THE ABS SYSTEM. IT WAS NOT FIXED. . OCT 13 SAME LIGHT WENT ON AND CAR IMMEDIATELY INTO LIMP MODE ON EXPRESSWAY. NEARLY CAUSED ACCIDENT BECAUSE CAR IMMEDIATELY SLOWED DOWN AND WOULD NOT GO MORE THAN 5MPH IN LIMP MODE. YOU LOOSE COMPLETE CONTROL OF THE TRANSMISSION AND THROTTLE. THERE ARE 53+ CASES WITH THIS PROBLEM ON THE INTERNET JUST THIS YEAR. HTTPS://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2016/ENGINE/WRENCH_LIGHT_ON.SHTML THIS HAPPENS SUDDENLY WHILE DRIVING AND WITHOUT WARNING. THE CAR IMMEDIATELY BEGINS TO SHUTTER AND VIBRATE AND IMMEDIATE BEGINS TO SLOW DOWN TO 5MPH. THIS IS A DANGEROUS SITUATION AND SHOULD BE INVESTIGATED. YOU HAVE NO CONTROL OVER THE SPEED OF THE CAR OR THE TRANSMISSION.. PLEASE GOOGLE (TERRAIN MANAGEMENT SYSTEM FAULT LIGHT) AND SEE THAT THERE ARE MANY MORE FORD CARS ARE AFFECTED BY THIS PROBLEM THERE ARE 3 YOUTUBES SHOWING THIS PROBLEM. THEY CARS ARE NOT SAFE TO DRIVE. ANYONE WHO HAD A TERRAIN MANAGEMENT SYSTEM LIGHT THAT GOES ON WHILE DRIVING WILL EXPERIENCE THE SAME DANGEROUS SITUATION

Mileage: 62,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 7 MPH, A GRINDING METAL SOUND WAS HEARD AND THE VEHICLE STOPPED. THE CONTACT SHUT OFF THE VEHICLE AND RESTARTED IT, BUT IT WOULD NOT ENGAGE INTO GEAR. THE CONTACT HAD THE VEHICLE TOWED TO HIS PERSONAL AUTO MECHANIC AND WAS INFORMED THAT THE PASSENGER SIDE AXLE MOUNT FRACTURED. THE TECHNICIAN REPLACED THE PASSENGER SIDE AXLE MOUNT. WHILE TEST DRIVING THE VEHICLE AFTER THE REPAIR, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL LIGHTING, INCLUDING THE WRENCH ICON, THE SERVICE ADVANCE TRACK INDICATOR, AND THE CROSS TRAFFIC SYSTEM FAULT INDICATOR ILLUMINATED. THE MECHANIC STATED THAT THE VEHICLE WOULD HAVE TO BE TAKEN TO THE DEALER TO BE REPROGRAMMED SO THE INSTRUMENT PANEL LIGHTING WOULD DIM. THE CONTACT TOOK THE VEHICLE TO HELFMAN FORD (12220 SOUTHWEST FWY, STAFFORD, TX 77477) TO BE REPROGRAMMED. THERE WERE NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

Mileage: 74,000

AFTER STARTING THE CAR WHILE PARKED THE 'SERVICE ADVANCE TRAC" WARNING CAME ON. AFTER DRIVING APPROX. 100 FEET THE WARNING WENT AWAY. THERE WAS A SLIGHT HARDNESS IN THE STEERING AT THIS TIME. THAT WENT AWAY WHEN THE WARNING WENT AWAY. THIS OCCURRED ON NOV. 10, 2017. THE SECOND PROBLEM OCCURRED ON NOV. 23, 2017. WHILE PARKED OVERNIGHT AND ALL DAY IN OUR GARAGE I STARTED THE CAR AND THE "POWER STEERING ASSIST FAULT'' WARNING CAME ON. I COULD NOT TURN THE STEERING WHEEL AT ALL. I TURNED OFF THE ENGINE AND WITHIN 10 TO 15 SECONDS I STARTED THE CAR AGAIN. NO WARNING CAME ON AND THE POWER STEERING WORKED O.K. I STARTED THE CAR AGAIN THIS MORNING AND NO WARNING OR PROBLEM.

Mileage: 100,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED AND THE OIL PRESSURE AND POWER TRAIN WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO START ON THE FIRST ATTEMPT. THE FAILURE RECURRED OVER THREE TIMES. THE CONTACT NOTICED THE FAILURE AFTER SHE DEPRESSED THE ACCELERATOR PEDAL AFTER A COMPLETE STOP. THE LOCAL DEALER (GULF COAST FORD, N, 3000 STATE HWY 288, ANGLETON,TX, 77515) WAS CONTACTED SCHEDULED AN APPOINTMENT FOR TWO DAYS LATER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 155,000.

Mileage: 155,000

I WAS DRIVING ON AN INTERSECTION THAT DASHBOARD LIGHTS STARTED FLICKERING AND THE CAR INDICATED CHECK MANUAL AND ORANGE WRENCH CAME OUT... AND ALL OF THE SUDDEN CAR STOP & I TRIED STARTING IT BUT IT WOULD IT WAS IN THE MIDDLE OF NOWHERE... I WAS ON 342 N. SAN FERNANDO RD., LOS ANGELES, CA 90031 AROUND 2:00 PM

Mileage: 82,900

BAD SMELL WITH HEAT OR AC ON AT HIGHER SPEEDS HEADACHES AND LIGHTHEADEDNESS FELT AT TIMES. A SEPERATE ISSUE ALTOGETHER WINDOWS AND DOOR LOCKS HAVE FAILED TO WORK A COUPLE TIMES LEAVING ME STUCK INSIDE CAR UNTIL IT DECIDES TO WORK. DEALER HAS HAD SUPOSED PART ON BACK ORDER FOR 2 MONTHS.

Mileage: 45,000

MY VEHICLES AIR TURNS ON ON IT'S OWN AS YOU DRIVE. THIS IS NOT THE AC NOR HEATER. AS YOU DRIVE YOU CAN HEAR YOUR AIR VENTS TURN ON AND YOU SMELL A FOUL SMELL AND THE AIR PUSHING THROUGH THE VENTS IS MUGGY STICKY AIR THAT MAKES YOUR SKIN FEEL CLAMMY. THIS HAS BEEN REPORTED TO THE DEALERSHIP BEFORE AND HAD BEEN "REPAIRED" HOWEVER, THE AIR CONTINUES TO PUSH THROUGH THE VENTS WHETHER YOU HAVE THE SWITCH SET TO ON OR NOT.

Mileage: 40,000

DROVE ABOUT 2 MILES IN THE MORNING WHILE TURNING ONTO THE INTERSTATE RAMP THE STEERING LOCKED UP WOULD NOT GO OVER 30MPH, SUV STARTED TO SMOKE WHILE THE TEMPERATURE GAUGE NEVER CHANGED INSIDE OF THE VEHICLE. LUCKY TO NOT HAVE CAUSED A MAJOR ACCIDENT. AFTER HAVING VEHICLE TOWED, PER THE MECHANIC THE COMPUTER SYSTEM IS FRIED, MOTOR VALVES MELTED, AND ALL SPARK PLUGS NEED TO BE REPLACED. THIS SUV IS ONLY A 2012 AND SHOULD NOT HAVE THIS MAJOR OF PROBLEMS WHEN IT HAS BEEN WELL TAKEN CARE OF. FORD REALLY NEEDS TO LOOK FURTHER INTO THIS SO THIS DOES NOT HAPPEN TO SOMEONE ELSE.

Mileage: 131,400

TAKATA RECALL I PURCHASED THIS VEHICLE IN JANUARY 2016, ON OCTOBER 22, 2016 WHILE DRIVING IN ELBERTON GEORGIA MY CAR ALERTED ME THAT THE POWER STEERING NEEDED TO BE SERVICED. ABOUT 2 MILES DOWN THE ROAD MY TURN SIGNAL WOULDN'T STAY ON WHEN BEING USED TO TURN. A FEW HOURS LATER WHEN READY TO HEAD HOME I COULD NOT GET MY CAR TO STEER WITHOUT MAJOR EFFORT ON MY PART. I AM A MOTHER OF 3 AND I REFUSE TO PUT MY KIDS IN AN UNSAFE VEHICLE. THE ISSUE HAS TO DO WITH THE POWER STEERING CONTROL MODULE AND I WAS INFORMED BY FORD THAT THEY WOULD NOT FIX THE ISSUE AT NO CHARGE BECAUSE THE RECALL 14S06 HAS EXPIRED AND I HAD EXCEEDED THE MILEAGE WARRANTY BY ALMOST 3000 MILES. I DON'T FEEL THAT I AM RESPONSIBLE FOR THE CHARGES TO GET THIS ISSUE FIXED BEING AS I WAS NOT AWARE OF THE RECALL. I'M NOT HAPPY THAT I'M EXPECTED TO COVER CHARGES ON SOMETHING I WASN'T AWARE WAS A PROBLEM WITH MY VEHICLE UNTIL THE SERVICE ALERT APPEARED. THIS IS MY 1ST FORD VEHICLE AND I ABSOLUTELY LOVE IT, HOWEVER, IF THIS IS THE CUSTOMER SERVICE THAT I AM GOING TO RECEIVE I WILL NOT EVER BUY ANOTHER FORD VEHICLE AND I WILL NOT RECOMMEND ANYONE TO PURCHASE FROM FORD. I HAVE BEEN WITHOUT A VEHICLE FOR 2 DAYS AS OF RIGHT NOW, WHICH MAKES IT VERY DIFFICULT TO GET MY KIDS TO DAYCARE/SCHOOL AND GET TO WORK. MY HUSBAND HAS HAD TO ASK ABOUT CHANGING HIS SCHEDULE IN ORDER TO HELP ME SINCE I DON'T HAVE A VEHICLE. SINCERELY, UNHAPPY MOTHER OF 3 *TR

Mileage: 152,600

MY AIR BAG LIGHT IS ON AND WON'T TURN. WHAT I HAVE READ IS ONCE IT ON THE AIRBAGS WILL NOT DEPLOY I'M CASE OF AN ACCIDENT. FORD KNOW ABOUT THIS PROBLEM AND IS NOT TRYING TO FIX THIS IS VERY UNACCEPTABLE FOR SUCH AN EXPENSIVE VEHICLE.

TRANSMISSION SHIFTS OUT OF GEAR, FROM DRIVE INTO NEUTRAL OR STALLS OUT. SAFETY HAZARD WHILE DRIVING. 6F35 TRANSMISSION. DEALER(S) REFUSE TO ACKNOWLEDGE ISSUE OR REPAIR DESPITE CUSTOMER COMPLAINT AND TRANSMISSION FAULT CODE. VEHICLE STALLS WHILE AT ALL SPEEDS ON HIGHWAY, CITY STREETS, OR WHILE IN INTERSECTIONS. TOO DANGEROUS TO DRIVE

Mileage: 38,000

THE AIRBAG WARNING LIGHT IS CONSTANTLY ILLUMINATED. AFTER RESEARCHING THE PROBLEM AT HTTP://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/AIR-BAG-LIGHT-SEAT-BELT-WARNING.349429/ THIS APPEARS TO BE A COMMON PROBLEM AMONG ALL OF THE FIFTH GENERATION FORD EXPLORERS. ELECTRICAL CONNECTORS UNDER THE SEATS THAT RUN TO THE SEAT WEIGHT SENSORS ARE HAVING CONTINUITY ISSUES AND CAUSING AIRBAGS TO NOT DEPLOY.

Mileage: 60,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE HAD TROUBLE STARTING SPORADICALLY. THE VEHICLE DISPLAYED A" KEY NOT RECOGNIZED START CAR" MESSAGE. THE DEALER DIAGNOSED THAT THE SHIFTER MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

Mileage: 58,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT SMELLED A STRONG FUEL AND BURNING ODOR IN THE VEHICLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEAT AND AIR CONDITIONER CALIBRATIONS NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCERNED ABOUT THE FUMES IN THE VEHICLE AFFECTING HER CHILDREN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

Mileage: 36,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE STEERING WHEEL WOULD SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,700.

Mileage: 80,700

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SENDER AND PUMP ASSEMBLY NEEDED TO BE REPLACED; HOWEVER, THE VEHICLE WAS NOT REPAIRED SINCE THE PARTS WERE NOT AVAILABLE ANYWHERE IN THE COUNTRY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

Mileage: 35,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE HEATER FAILED TO BLOW HOT AIR WHICH PREVENTED THE WINDOWS FROM DEFROSTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 167. UPDATED 6/11/15*CN ALSO, THE THERMOSTAT WAS REPLACED, THE VEHICLE HAD TO BE JUMP STARTED. UPDATED 01/26/16.*JB

Mileage: 167

I WENT TO UNLOCK MY VEHICLE AND THE SYSTEM DID NOT RESPOND TO UNLOCK MY DOORS. I UNLOCKED MY DOORS MANUALLY AND THERE WAS NO LIGHTING INDICATOR THROUGHOUT THE VEHICLE. I PLACED MY KEY IN THE IGNITION AND THERE WAS STILL NO POWER. I HAVE LESS THAN 20,000 MILES ON MY VEHICLE AND BARELY USE IT. HOW CAN A VEHICLE LESS THAN TWO YEARS OLD JUST STOP WORKING ALTOGETHER? THIS IS MY ONLY SOURCE OF TRANSPORTATION AND NOW I WILL HAVE TO PUT OUT ADDITIONAL FUNDING JUST TO GET IT TO A PLACE WHERE IT CAN BE CHECKED OUT. WHAT IS GOING ON WITH FORD VEHICLES? I AM REALLY FRUSTRATED!!! *TR

Mileage: 20,000

ELECTRONIC THROTTLE BODY HAS FAILED AND VEHICLE WILL STALL. THROTTLE WILL NOT WORK. YOU ARE STRANDED UNTIL YOU TURN THE VEHICLE OFF AND BACK ON. *TR

Mileage: 62,000

MY WIFE WAS DRIVING OUR 2012 FORD EXPLORER DOWN THE HIGHWAY WHEN THE STEERING WENT STIFF (POWER STEERING WENT OFF), CAUSING THE VEHICLE TO SWERVE INTO THE OTHER LANE, AFTER WHICH THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT CAME ON. I HAPPENED TO BE IN OUR OTHER CAR FOLLOWING DIRECTLY BEHIND HER AND WAS ABLE TO WATCH THE INCIDENT HAPPEN. SHE IMMEDIATELY SLOWED DOWN AND STEERED THE VEHICLE TO THE SIDE OF THE ROAD. I SWITCHED VEHICLES WITH HER AND DROVE THE EXPLORER TO OUR HOUSE, WITH NO ADDITIONAL TROUBLE. AFTER RESTARTING THE VEHICLE, THE FAULT LIGHT WAS NO LONGER ON. OUR VEHICLE IS AT THE DEALER NOW, AND THEY COULD NOT FIND ANY ISSUES. I DID A GOOGLE SEARCH AND FOUND THIS WEBPAGE, WHICH CLEARLY SHOWS THAT THIS ISSUE IS WIDE SPREAD AND COULD EASILY CAUSE A FATALITY: HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2012/FORD/EXPLORER/STEERING FORTUNATELY, MY WIFE WAS ONLY TRAVELING 45 MPH AND THERE WAS NO OTHER VEHICLE IN THE OTHER LANE WHEN THE CAR PULLED OUT OF THE LANE. WE HAVE NOT RECEIVED A SAFETY RECALL FOR THIS ISSUE YET, BUT WE RECOMMEND NHTSA CONTACTS FORD IMMEDIATELY TO INQUIRE ON WHAT THEY ARE DOING TO IDENTIFY THE DEFECT AND IMPLEMENT AN IMMEDIATE SOLUTION. THIS ISSUE, IF NOT CORRECTED, MAY RESULT IN A FATALITY - ESPECIALLY IF THE VEHICLE IS BEING OPERATED BY A YOUNG, ELDERLY OR DISTRACTED DRIVER. *TT

Mileage: 28,000

MAY 2013 (13490 MILES) WAS DRIVING 30 35 MPH POWER STEERING WENT OUT, TRACTION CONTROL LIGHT WENT ON, I TURNED OFF AND RESTARTED. ALL WAS OK. TOOK TO DEALER AND DEALER REPLACED THE STEERING RACK DECEMBER 23,2013, (21173 MILES) WAS DRIVING 40 MPH POWER STEERING WENT OUT, TRACTION CONTROL LIGHT WENT ON. WOULD NOT RESET BY TURNING ON AND OFF. DROVE TO DEALER WITH NO POWER STEERING AND DEALER RESET COMPUTER AND SENT ME ON MY WAY. JANUARY 17,2014 (21808 MILES) WAS DRIVING 35 MPH POWER STEERING WENT OUT, TRACTION LIGHT WENT ON WOULD NOT RESET BY TURNING ON AND OFF. DROVE TO DEALER WITH NO POWER STEERING. DEALER RESET COMPUTER AND SENT ME ON MY WAY. *TR

Mileage: 13,490

THE VEHICLE POWER STEERING AND POWER BRAKES SHUT OFF WHILE DRIVING MAKING PULLING OVER AND STOPPING VERY DIFFICULT FOR A MATURE MALE DRIVER. I FIND IT DIFFICULT I CAN ONLY IMAGINE HOW DIFFICULT AND DANGEROUS THIS COULD BE FOR MY WIFE OR ANY SMALLER OR LESS EXPERIENCED DRIVER. THIS HAPPENED MULTIPLE TIMES DURING REGULAR DRIVING ON FAIRLY SMOOTH SURFACE NORMAL CONDITIONS. *TR

Mileage: 22,702

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT WAS DRIVING 50 MPH WHEN THE ADVANCE TRACKING WARNING LAMP ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN THE DEALER FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE ELECTRONIC POWER ASSISTANCE SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *TR

Mileage: 37,000

THIS IS A CONTINUAL PROBLEM REPORT ONE 8/10/13 19,000 MILES: POWER STEERING LIGHT CAME ON AND POWER STEERING WENT OUT WHILE DRIVING VEHICLE <15 MPH AND BACK CEILING LIGHT CAME ON AND WOULDN'T GO OUT. FORD: 8/13/2013 SAID CEILING LIGHT SHORTENED OUT BATTERY AND CAUSED POWER STEERING TO GO OUT - ORDERED LIGHT BULB CAME BACK IN 3 DAYS TO REPLACE LIGHT BULB - THEY SAID POWER STEERING WAS FIXED. REPORT TWO 9/23/13 23,891 MILES: POWER STEERING LIGHT CAME ON WHILE PARKED. FORD: DID DIAGNOSTIC SAID THE ISSUE WAS MOST LIKELY WIRING AND SAID ISSUE WAS FIXED AND I LEFT WITH CAR REPORT THREE 10/02/13 24,280 MILES: POWER STEERING LIGHT CAME ON DASHBOARD AND POWER STEERING WENT OUT WHILE DRIVING ON A HIGHWAY 65 MPH, PULLED OFF HWY. REPORTED INCIDENT TO FORD. FORD: RAN DIAGNOSTIC, SAID ISSUE WAS MOTHERBOARD. ORDERED PART AND I RETURNED IN A FEW DAYS TO REPLACE COMPUTER BOARD. TOLD ISSUE WAS RESOLVED AND LEFT WITH MY CAR. REPORT FOUR 10/31/2013 25,295 MILES: POWER STEERING YELLOW LIGHT CAME ON DASHBOARD AS I STARTED VEHICLE IN PARKING LOT. POWER STEERING HAD NOT GONE OUT ONLY HAD WARNING LIGHT SHOWING. I DROVE A FEW MINUTES HOME WITHOUT THE STEERING GOING OUT. I STARTED CAR ABOUT AN HOUR LATER IN GARAGE AND POWER STEERING WAS COMPLETELY OUT. BRIGHT RED LIGHTS ON DASHBOARD. WARNING LIGHT SAID SOMETHING TO THE TUNE OF 'REPORT POWER STEERING IMMEDIATELY". FORD: KEPT CAR FOR 4 FULL DAYS WHILE WE DROVE RENTAL AND WAS TOLD THEY HAVE NO SOLUTION AND FORD REGIONAL'S ENGINEERS SUPPOSEDLY SAID 'THIS IS NOT AN ISSUE THEY HAVE SEEN BEFORE' (EVEN THOUGH THERE ARE ALMOST 100 REPORTS ON THE NHTSA WEBSITE ABOUT THIS EXACT ISSUE) AND TO REPORT IF HAPPENS AGAIN. REPORT FIVE 11/28/13 27,000 MILES: POWER STEERING WENT OUT WHILE STARTING VEHICLE IN GARAGE DASHBOARD LIGHT UP WITH RED WARNING SIGNS. HAVE TO WAIT UNTIL AFTER HOLIDAY TO REPORT TO SERVICE. *TR

Mileage: 25,000

WHILE DRIVING MY 2012 FORD EXPLORER LIMITED V6 WITH ECOBOOST SYSTEM UP A HILL I HAD TO STOPPED BEHIND A STOPPED SCHOOL BUS. I TRIED TO GIVE THE VEHICLE A LITTLE GAS TO EDGE UP THE HILL AND THE TRUCK CUT OFF. SINCE I WAS IN DRIVE THE TRUCK BEGAN TO ROLL BACKWARDS UNTIL I PUSHED THE BRAKE. I WAS IN SHOCK. LUCKILY THERE WEREN'T ANY VEHICLES BEHIND ME BUT IT SCARED MY KIDS. WHILE PRESSING THE BRAKE I FLIPPED IT INTO PARK AND RESTARTED THE ENGINE. I THEN CALLED AND SCHEDULED SERVICE FOR THE NEXT DAY. I WAS FULLY COVERED UNDER MY MAINTENANCE PLAN BUT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. THEY HAVE NO CLUE WHAT CAUSED THIS ISSUE BUT I AM TERRIFIED IT MAY HAPPEN AGAIN AND NOW MY KIDS ARE TERRIFIED AS WELL. *TR

Mileage: 23,400

FORD SYNC SYSTEM - CONTINUES TO FREEZE AND NOT FUNCTION. NAVIGATION SYSTEM FREEZES UP AND/OR DOESN'T WORK AT TIMES. PHONE SYSTEM SHOWS YOU ON A CALL WHEN YOU ARE NOT. MULTIPLE TIMES NOT WORKING AND IS SUPPOSED TO BE HANDS FREE. HAVE HAD THE SYSTEM REPLACED AND UPDATED AND STILL DOESN'T WORK PROPERLY OR AS ADVERTISED. FORD CASE # CAS [XXX] KEEP GETTING TOLD THEY HAVE AN EXPERT LOOKING IN TO IT AND IT MIGHT BE RELATED TO THE IPHONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 6,000

I WAS DRIVING HOME FROM A MOVIE ON PACIFIC COAST HWY IN HUNTINGTON BEACH, CA AND ALL OF SUDDEN THE POWER STEERING ASSIST FAULT WARNING CAME ON, I HADN'T LOST COMPLETE FUNCTION OF THE STEERING BUT IT WAS ABOUT A HALF A MILE DOWN THE ROAD THAT IT GOT ALMOST IMPOSSIBLE TO STEER. I CALLED THE DEALERSHIP AND THEY TOLD ME TO TOW IT TO THE DEALERSHIP AS SOON AS POSSIBLE. I DIDN'T KNOW THAT THERE WAS A SHORT TERM FIX BY TURNING OFF AND THEN TURNING BACK ON AGAIN TO MAKE THE WARNING LIGHT GO AWAY. TOMORROW TAKING IN MY CAR TO DEALER TO GET IT FIX.... NOW BEFORE IT ENDS IN CRASH OR SOMEONE KILLED.!!!!!! I HAVE THE ECOBOOST I4 CYLINDER ENGINE. *TR

Mileage: 20,038

POWER STEERING FAULT WHILE RETURNING FROM SHORT SUPERMARKET TRIP, LOST ALL POWER STEERING, DASH BOARD LIT UP, THEN TERRAIN SENSOR FAULT, CAUSING A FEELING OF REDUCED GEAR, TURN SIGNALS FAILED AS WELL. VERY DIFFICULT TO DRIVE, AND UNABLE TO RESET BY SHUTTING VEHICLE OFF. DEALERSHIP STATED A FAULT IN POWER STEERING RACK, REQUIRING REPLACEMENT, THEY ALSO STATED IT IS A DIFFERENT PART NUMBER THEN ORIGINAL PART MEANING IT MAY HAVE BEEN REMODELED DUE TO "ISSUES". VERY DANGEROUS SITUATION!!!! *TR

Mileage: 6,000

WHILE CHANGING LANES ON THE 60 WEST FREEWAY I ATTEMPTED TO CHANGE LANES AND VEHICLE POWER STEERING SHUT DOWN. I WAS IN THE MIDDLE OF MY LANE CHANGE AND WAS NEARLY STRUCK BY A TRAILING DIESEL TRUCK. I WAS ONLY ABLE TO MOVE STEERING WHEEL ONE INCH TO THE RIGHT AND ONE INCH TO THE LEFT. I PULLED OFF HIGHWAY BASED ON MY ADVANCED DRIVING SKILLS AS A LAW ENFORCEMENT OFFICER. THIS VEHICLE IS MY ASSIGNED WORK VEHICLE. SEVERAL FAULTS TO INCLUDE HILL FAULT, TRACTION FAULT FLASHED ON THE DASHBOARD. I TURNED THE VEHICLE OFF AND ON AND THE POWER STEERING WORKED. I IMMEDIATELY NOTIFIED MY WORKPLACE. A COWORKER FOLLOWED ME TO THE FRITTS FORD IN RIVERSIDE, CA. I TOLD THEM ABOUT THE SAFETY ISSUE. FRITTS FORD TESTED MY VEHICLE FOR TWO DAYS. THEY SAID THE ERROR COULD NOT BE REPEATED BUT MY VEHICLE HAD NUMEROUS FAULTS RECORDED WITH THE DRIVETRAIN, STEERING, HILL, TRACTION CONTROL. THEY SAID IT WAS AN ELECTRICAL ISSUE. THERE IS A SERIOUS ISSUE WITH THIS MODEL. THIS IS THE FIRST TIME IT HAPPENED BUT IT NEARLY COST ME MY LIFE. I FEAR SIMILAR INCIDENTS WILL CAUSE FATALITIES WITH UNSKILLED CIVILIAN DRIVERS. *TR

Mileage: 12,890

FIRST INSTANCE (2 MONTHS AFTER I BOUGHT XLT MODEL - BOUGHT LATE SEPTEMBER 2011), IN DECEMBER 2011, ELECTRICAL SYSTEM WAS DRAINING MY BATTERY CAUSING MY TOUCH TO GO OUT, MY ENGINE LIGHT TO GO OFF, ETC. NOW, SECOND INSTANCE (MARCH 31, 2012), DRIVING AN HOUR TO A DESTINATION, TURNED OFF THE CAR FOR 10 MINUTES, GOT BACK IN THE CAR, THE CAR STALLED AND LOCKED THE STEERING WHEEL. AFTER TALKING TO THE SERVICE DEPARTMENT, THEY TOLD ME IF I GOT THE CAR RUNNING, THAT IT WAS SAFE TO DRIVE. FINALLY GOT THE CAR TURNED ON FOR THE DRIVE BACK, HALF WAY BACK, THE RPMS WERE REVVING AND THEN THE CAR WAS SUCKING BACK, ALMOST HOME AND THE CARS POWER STEERING STARTED TO GO OUT AND IT WAS STALLING AT EVERY LIGHT. TOOK INTO FORD DEALERSHIP, THEY ARE STILL TRYING TO FIGURE OUT WHAT THE PROBLEM IS AND THINK IT IS A SHORT SOMEWHERE IN THE SYSTEM WHERE THEY CAN'T FIND IT. I DO NOT FEEL SAFE DRIVING THIS CAR RIGHT NOW. *TR

Mileage: 2,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE MY SYNC FUNCTION THAT WAS INSTALLED IN THE VEHICLE CAUSED THE COMPUTER SYSTEM TO FAIL LY INCLUDING THE AIR CONDITIONER, HEATING SYSTEM, RADIO AND DEFROSTER SYSTEM. ALL SYSTEMS REMAINED AT A CONSTANT RATE IF ACTIVATED AND HE WAS UNABLE TO CHANGE THE FUNCTION. THE FAILURE RECURRED INTERMITTENTLY. THE DEALER STATED THAT THE COMPUTER SYSTEM WAS FAULTY BUT HE DID NOT CURRENTLY HAVE A REMEDY FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT FAILED TO OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 5,200 AND THE FAILURE MILEAGE WAS 2,000.

Mileage: 2,000

I BOUGHT A NEW 2012 FORD EXPLORER ON 11/26/11. THE "MY TOUCH" COMPUTER DIDN'T WORK FROM THE BEGINING. THE RESPONSE IS SLOW OR NON-EXISTENT. THE SCREENS CHANGE ON THEIR OWN. THE SYSTEM FREEZES UP AT TIMES LEAVING NO CONTROL OVER NAV, STEREO, CLIMATE, PHONE, OR EITHER OF 2 DASHBOARD SCREENS. IT WILL SWITCH TO RADIO AND PLAY REALLY LOUD AND THEN SWITCH BACK ON IT'S OWN. FORD KNOWS OF THIS PROBLEM AND CAN'T FIX IT. THEY'VE HAD MY CAR 3 TIMES AND NOW REFUSE TO SEE ME MORE ABOUT THIS. THEY SAY A FIX WILL COME IN THE FUTURE. MANY PEOPLE ARE HAVING THIS PROBLEM. FORD IS SELLING BROKEN CARS, CHARGING NEW CAR PRICES, AND CAN'T FIX THEM. *TR

IN THE WORDS OF ONE OF THE SEVERAL FORD MOTOR CO. CUSTOMER CARE CASE MANAGER I'VE SPOKEN TO SINCE I PURCHASED THIS VEHICLE ABOUT 6 WEEKS AGO, FORD'S MYTOUCH SYSTEM IS "TOTALLY DYSFUCNTIONAL". THE SOFTWARE UPON WHICH THIS SYSTEM IS BASED WAS APPARENTLY CO-AUTHORED BY MICROSOFT AND FORD IS CURRENTLY TELLING CUSTOMERS THEY HAVE TO WAIT FOR THE NEXT RELEASE, SUPPOSEDLY DUE TO BE RELEASED IN "THE FIRST QUARTER OF NEXT YEAR". HAS ANYONE EVER HEARD THIS KIND OF MESSAGE BEFORE...THINK MS VISTA! MY EXPLORER HAS AN APPROX. 8"X5" TOUCHSCREEN IN THE MIDDLE OF THE DASH. IT IS SUPPOSED TO COME ON WHEN I START THE VEHICLE AND MANY FUNCTIONS OF THE VEHICLE ARE CONTROLLED BY TOUCHING ICONS ON THE SCREEN. UNFORTUNATELY, WHEN THE SCREEN FAILS TO COME ON, USUALLY FOR ABOUT THE INITIAL 20 MINUTES AFTER STARTING THE VEHICLE, THE DRIVER CONTROLS ARE UNAVAILABLE. THIS INCLUDES FEATURES LIKE BEING ABLE TO VIEW THE REAR-VIEW CAMERA, TURNING ON THE HEATED SEATS, CLIMATE CONTROL FEATURES, DEALING WITH PHONE CALLS AND SELECTING MUSIC SOURCES AND RADIO CHANNELS, ETC.. MYTOUCH ALSO INCLUDES A FEATURE WHERE ITS SUPPOSED TO SYNC TO THE DRIVER'S MOBILE PHONE, BUT THIS ONLY WORKS INTERMITTENTLY AT BEST. THE WORST PROBLEM WITH THIS SYSTEM, WHICH I BELIEVE MAKES THE VEHICLE UNSAFE FOR NIGHTTIME DRIVING, IS WHEN THE TOUCHSCREEN, WHICH CANNOT BE TURNED OFF OR DIMMED, STARTS FLICKERING (FORD'S TERM IS "STROBING") VERY RAPIDLY WHILE DRIVING AFTER DARK. THIS CAN CONTINUE FOR UP TO 30 MINUTES AT A TIME, AND IS INCREDIBLE DISTRACTING WHILE TRYING TO DRIVE. I'VE POSTED A VIDEO ON YOUTUBE UNDER THE HEADING "FORD MYTOUCH STOBING". THIS PROBLEM HAS BEEN KNOWN TO FORD SINCE THE 2011 MODEL YEAR AND THEY CONTINUE TO SELL THESE PROBLEMATIC VEHICLES WITHOUT TELLING CUSTOMERS UNTIL AFTER THEY TAKE POSSESSION. *TR

Mileage: 6

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THE SPEEDOMETER DESIGN DOES NOT SHOW YOU THE LOWER RANGE WHILE DRIVING AND THAT CAUSED THE CONTACT TO EXCEED THE SPEED LIMIT. THE HIGHER NUMBERS WERE ON THE TOP OF THE SPEEDOMETER WHICH WERE SHAPED LIKE A "C" AND THE NUMBERS SHOULD BE AT THE BOTTOM TO AVOID SPEEDING. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE FORD MANUFACTURER WAS NOTIFIED, A CLAIM WAS FILED AND THEY INFORMED HER TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 78. UPDATED 12/28/11*LJ THE CONSUMER ALSO STATED IT WAS EXTREMELY DIFFICULT TO SEE OUT OF THE REAR WINDOW, AS THE WINDOW WAS TOO SMALL. UPDATED 12/28/11

Mileage: 78

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT HE WAS ABLE TO SHUT THE IGNITION OFF WITH THE ELECTRONIC START BUTTON WITHOUT PLACING THE VEHICLE IN PARK OR DEPRESSING THE BRAKES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE CONTACT BELIEVED THAT THERE WAS A SAFETY ISSUE WITH ALL THE VEHICLES THAT HAD A PUSH TO START BUTTON BECAUSE IT ALLOWED THE VEHICLE TO BE SHUT OFF WITHOUT PLACING THE GEAR IN PARK AND CREATING A RISK OF A ROLL AWAY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 800.

Mileage: 800