2012 FORD EXPLORER Steering Problems

Total loss of Electric power steering assistance while driving on the interstate.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the power steering and advanced traction control warning lights were illuminated. The contact stated that the vehicle was very difficult to steer. The vehicle was taken to the dealer, where it was diagnosed with an electronic power steering module failure. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The contact was concerned that the failure might cause a crash. The contact referenced the notification of NHTSA Campaign Number: 14E001000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 138,239.

Mileage: 138,239

Failure of Power Steering A hard steering wheel on a 2012 Ford Explorer with electric steering (EPAS

The Power Steering pump (EPAS) when out on me yesterday while driving on the highway. I was switching lanes on the highway when the service advance trac light came on and the steering wheel became stiff really difficult to move putting myself in danger while driving in a higher speed limit zone.

While driving, my 2012 Ford Explorer displayed a “Service Power Steering Now” warning message, and the steering wheel completely locked, making the vehicle impossible to steer safely. This happened without warning and rendered the car undrivable, creating an immediate safety hazard. This issue matches the conditions described in Ford Safety Recall 14S06 (NHTSA Campaign 14V286000) and Customer Satisfaction Program 15N01, both addressing Electric Power Steering (EPAS) system failures in 2011–2013 Explorers. Ford’s Defect Information Report to NHTSA (PE12-017) states that intermittent electrical connections in the steering gear’s motor position sensor can cause a total loss of power steering assist exactly what occurred in my vehicle. Despite this, Ford and the dealership (Tommie Vaughn Ford, Houston TX) have stated that my VIN is “expired” for program 15N01 and refused assistance. However, the failure mode and symptoms are identical to those covered by these safety campaigns.My Explorer was manufactured in December 2011, which falls directly in the affected build range. The Carfax report for my vehicle even lists program 15N01 EPAS Steering Efforts as an associated service campaign. This is a critical safety issue, and Ford’s refusal to assist due to expired coverage should not override the need to correct a known steering defect. I am requesting that NHTSA investigate whether Ford’s current handling of EPAS steering failures is sufficient, and whether Customer Satisfaction Program 15N01 should be reopened or extended to cover affected vehicles like mine that are experiencing the same safety defect.

The contact owns a 2012 Ford Explorer. The contact stated that while attempting to make a turn, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to maneuver, and the steering wheel failed to return to center after making a turn. The vehicle was towed to the residence. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 220,000

Mileage: 220,000

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon purchasing the vehicle, the trim on the lower part of the windshield detached and was loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, the contact stated that there was an abnormal sound coming from the steering wheel, while driving, while making left and right turns, and even while the engine was turned off. The contact stated that the failure had persisted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000.

Mileage: 125,000

Electric power steering system does not work

Loss of power steering occasionally, getting a power steering fault, but as of now, starts working again

The contact owns a 2012 Ford Explorer. The contact stated that while driving on several occasions at various speeds, the steering wheel became extremely stiff and was difficult to turn. Additionally, the "Steering Fault" message was displayed on the instrument cluster. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

Mileage: 75,000

Clunking noise coming from rear possible tow link, clicking noise coming from steering even when vehicle not moving

The Steering module and steering gear has failed for a second time within a 12 year window. This steering failure was under recall 15n01 and was repaired AUG. 2014, but has failed again April 2025. There is something wrong with parts failure that should not happen again and I think another recall should be filed again for this ongoing problem. This is a safety issue that needs to be addressed before someone has a fatal accident.

Ford dealership Loganville GA Serviced recall 14s06 on this vehicle on Aug. 2014 when no problems were detected. This closed the recall with no parts being replaced. Now June 2025 the steering module and steering gear failed leaving me not many options because of being just outside the warranty window. I asked ford for a one time replacement of the steering gear since no parts where replaced at time of service but was denied. I think safety issues like this should be addressed on case by case situation. I have all documentation from my local dealership in Fayetteville Ga. I think another recall should be issued because of reoccurring problems with the steering system on this vehicle. Thanks

Steering assist not working, could not steer the vehicle

The contact owns a 2012 Ford Explorer. The contact stated while driving 3 MPH, the power steering fault, the turn signal, advance-trac alert, and power train warning lights illuminated. The contact stated that the steering wheel became inoperable. The vehicle was taken to an independent mechanic who determined that the control modules were inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 237,000.

Mileage: 237,000

Electric Power Steering was recalled a replacement was done In 2014 under a recall. Yet it broke again and the car is under 150,000 miles. I have talked to Ford and they will not replace it again. I am not the first person to experience this issue under 150,000 miles. My car is not a giant paper weight in my yard because it cost $2000 to fix more at the Ford dealership it was bought from. I am the second owner. We purchased Ford because it is a product made in the USA but I’m beginning to wonder if that means anything anymore. My Husband has [XXX] so the repair cost is too much for our budget. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 206,000.

Mileage: 206,000

Power steeeing system cuts out and stops working intermittently. Especially when making u turns

I just bought this vehicle in the last 2 months. While my husband and I were driving down the road with our 2 daughters the power steering stopped working and the light came on for it ..... we noticed there was a recall ford says they serviced it in 2014 for the recall and won't again.... we're lucky we didn't get in an accident

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that several unknown warning lights were illuminated. The contact stated the failure had occurred while out of state on a family trip. The vehicle was taken to the dealer where it was diagnosed with an electric power steering gear failure. The contact was informed that the electric power steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed about a recall; however, the contact was informed that the recall campaign was closed. The failure mileage was approximately 124,742.

Mileage: 124,742

Car was working fine and had been parked. Then the next morning got ready to take my youngest to school. Started it up, and began backing out of the driveway and out of nowhere the service power steering now light comes on as well as the service trac light. My wheel locks up and I almost hit the neighbor opposite side of the street who was getting ready to take her kids to school because of the difficulty cutting the wheel. We are a Ford family. My wife, myself and my oldest daughter all drive Fords. I would hope Ford reconciles this issue and support their loyal customers. This was a very scary experience loosing control of my vehicle. But even scarier with me having my youngest in the car. This is becoming a well documented issue as well as a safety concern and I hope Ford reconciles this immediately. Also, issue is affecting the turning signals.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering and traction control warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was towed to the residence. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 121,000.

Mileage: 121,000

The contact owns a 2012 Ford Explorer. The contact stated upon starting the vehicle, the steering wheel was locked. The message "Power Steering Assist Fault" was displayed. The contact turned off and restarted the vehicle and the vehicle functioned normally. The failure had occurred on several occasions. The vehicle was towed to the dealer, where it was diagnosed that the steering rack needed to be replaced. The contact stated that the failure was related to Customer Satisfaction Program: 15N01 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 70 MPH in the passing lane, the vehicle lost power steering functionality. The contact stated while the driver was decelerating, the vehicle started shuddering significantly. Several unknown warning lights were illuminated, and a message advising of a power steering failure and to service the vehicle immediately was displayed. The tail lights and the hazard lights became inoperable. The driver was able to pull to the side of the road. The driver was able to continue driving at a lower speed. The contact stated that his daughter and his [XXX] grandchild were passengers in the vehicle during the failure. The contact stated that the vehicle was uncontrollable while driving at higher speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering gear motor and an unknown parts needed to be replaced. The contact related the failure to Ford Campaign Number: 15N01; however, the dealer informed the contact that the manufacturer declined to cover the repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power steering assist. I can not turn my wheels and and was sliding on the ice. No. Unknown. Unknown

The contact owns a 2012 Ford Explorer. The contact stated upon starting the vehicle, the steering wheel was locked. The message "Power Steering Assist Fault" was displayed. The contact turned off and restarted the vehicle per the owner's manual; however, the failure persisted. The vehicle was towed to the dealer, where it was diagnosed that the steering gearbox needed to be replaced. The contact was informed that the repair was not covered under NHTSA Campaign Number: 14V286000 (Steering) because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 138,800.

Mileage: 138,800

Power steering (EPAS) has failed with no explanation

The contact owns a 2012 Ford Explorer. The contact stated while driving 15-20 MPH and pulling into a parking lot, the steering wheel became inoperable, and the vehicle stalled. There was an unknown red light displayed. The contact stated that the failure was related to Customer Satisfaction Program: 15N01 (Steering). The vehicle was towed to the local dealer, where it was diagnosed that the EPS needed to be replaced. The vehicle was not repaired. The mechanic informed the contact that there was no coverage on the vehicle for the repairs. The manufacturer was not contacted. The failure mileage was approximately 168,000.

Mileage: 168,000

The contact owns a 2012 Ford Explorer. The contact stated that while driving out of the driveway, the message "Power Assist Fault" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was eventually towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that there was no Extended Warranty Coverage for the failure. Additionally, the vehicle was previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 143,223.

Mileage: 143,223

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 25 MPH and following the curve in the roadway, the steering wheel was extremely difficult to turn. The contact stated that the message "Loss of Power Steering Assist" and “Loss of Stability Control" were displayed. The contact stopped, and turned off and restarted the vehicle several times; however, the power steering functionality had not returned. The vehicle was towed to the residence. The vehicle was not taken to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 155,000.

Mileage: 155,000

My 2012 Ford Explorer Limited had a safety recall 14S06 performed in 2014. In 2020 the same problem happened. The steering wheel locked up while driving and the power steering stopped working. It was fixed again. Now it’s 2024 and it has happened yet again. This time I was on the highway with my children in the car and suddenly my dash lights up and my steering wheel basically locked. No power steering yet again. We are lucky we didn’t lose our lives yesterday. I was driving 70 mph on the highway when this happened.

The contact owns a 2012 Ford Explorer. The contact stated while operating the vehicle, the power steering suddenly failed, and the steering wheel became difficult to turn in either direction. During the failure the "Power Steering" message was displayed. The vehicle was towed to the local mechanic who diagnosed that the steering rack was faulty and needed to be replaced. The steering rack was replaced but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The contact stated that the steering rack had been replaced on three previous occasions for the same failure. The failure mileage was 110,000.

Mileage: 110,000

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 15-20 MPH attempting to make a right turn into a parking space, the vehicle lost power steering functionality, causing the contact to use an excessive amount of force to steer the vehicle. The "Service Power Steering Now" message was displayed. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering). The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 175,955.

Mileage: 175,955

The contact owns a 2012 Ford Explorer. The contact stated that after starting the vehicle, the power steering malfunctioned, and the steering wheel was very difficult the turn in either direction. The contact stated that the failure lasted for approximately 10-seconds before self-correcting. The vehicle was taken to the local mechanic who diagnosed that the steering rack and power steering module were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 85,000.

Mileage: 85,000

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, and the steering wheel seized. The vehicle was taken to a local dealer where it was diagnosed with a failure with the power steering gear and the electrical components. The vehicle was not repaired. The contact related the failure to an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

Steering. Yes. I was unable to steer the vehicle, steering wheel would not move. No. No. After I was unable to steer, a warning came up on my onboard computer screen saying electric steering assist fault.

Last year around this time, my steering went out suddenly. it was difficult to drive and then it just wouldn’t turn. We replaced the drive belt and it hasn’t had much issue until recently. The steering went out much more violently this time- with me fighting to drive it down to work. Fluids were great so didn’t think too much of it until I went to drive it again and it wouldn’t turn at all. it had threatened not to turn while I was driving and it scared me a lot. Took it to a shop and they said the entire steering column is out. I haven’t done any extraneous driving that would tear it apart like that but it is still broken

Power steering control module failure occured on 2012 Ford Explorer. Dash displayed a "Power Steering Assist Fault" randomly but would resolve itself after turning vehicle off and back on, and now it is permenantly. Recall 15N01 was open on this vehicle but manufacturer will not service this vehicle under recall due to a 10 year, 150,000 mile limit. After getting the vehicle diagnosed a DTC U3000-72 was revealed which is one of the codes under recall. Previously unable to effectively steer vehicle without notice, and now unable to steer without assist all together.

Electronic power steering assist quit functioning while driving. After I parked the vehicle the steering wheel could not be turned under manual power leaving the vehicle only able to go straight forwards or backwards. Leading to a $2,900 repair bill and an additional $100 tow bill

The contact owns a 2012 Ford Explorer. The contact stated while driving at approximately 50 MPH, he became aware of a strong clicking sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the rack and pinion needed to be replaced. The local dealer was contacted and confirmed that an unknown safety recall related to the rack and pinion for the vehicle had expired. The contact had not received notification regarding the recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

I purchased a 2012 Ford Explorer in April 2024. Less than a month later, the Power Steering Assist Fault light appeared. I had it checked by PepBoy and was informed there was a recall on this issue and to contact my local Ford. I made the call and was told this was no longer a recall but a Customer Service issue and may not be covered due to age and mileage. The vehicle is driveable but turning is problematic.

It happened a year ago when I was parked I turned the car on and the steering wheel locked, giving me the power steer assist fault error on the dash. I had to turn off the car and turn it back on. This happened about 2 or 3 time that year. Yesterday while driving out of my driveway I got the error again. This time it was different I wasn't parked, the car locked while in motion. Thankfully I wasn't on the street driving with the wheel locked in a turning position. I called Ford and they said that they just extended the satisfaction for the warranty on power steer to 10 years or 150,000 miles. This isn't a warranty issue. No car should have its steering locked, it's a 2012 car not even that old to be posing a safety issue like this. This need to be made a recall not extended warranty.

The contact owns a 2012 Ford Explorer. The contact stated that while his wife was driving 55 MPH, the vehicle experienced a loss of power steering assist. The "Power Steering Assist Fault" message was displayed. The failure almost caused a crash. The contact helped his wife steer the vehicle and pulled over to the side of the road. The vehicle was taken to the dealer, where the rack and pinion were replaced. The manufacturer was made aware of the failure and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 122,000.

Mileage: 122,000

The contact owns a 2012 Ford Explorer. The contact stated while driving 30 MPH, he became aware that the electronic power steering was not functioning properly, and the steering wheel was stiff and required increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 167,000. The VIN was not available.

Mileage: 167,000

On December 29,2023 while driving on highway the Power Steering failed. I was unable to steer vehicle off roadway.I avoided getting killed, but very frightning.Warning lights appeared on the dash after failure , Service Power Steering now, Service Advance Trac, Terrain Mgt System Fault. Danvers Ford, Danvers, MA said the Steering gear needed to be replaced approx. $3,000 and that Ford Customer Relationship Center is unable to assist because the vehicle was outside the Recall criteria. I am horrified regarding the safety of the driver when the power system fails in real time and the cost to repair a faulty electronic steering that Ford should be responsible to repair.

While driving in my driveway, the steering froze up, I could not turn the wheel at all. I had it towed to the dealer.

The hazard lights have never worked in my vehicle and after spending months at the dealership they were not able to fix this. Also my window pillar flew off hitting another car while I was doing 75mph and the window cowl did the same thing. I've been working with a Ford dealership in Evansville, Indiana on Walnut Street and the window cowls need recalled and I was told that it will take 6 weeks to fix the pillars but the window cowl is so loose it's going to fly off in due time plus most of the vehicles the hazard lights do not work at all. Also I was able to turn the My Key feature on and I can't get it to turn off and my dealership can't figure it out. My electrical power steering unit, the steering gear box and steering knuckle also went out. And the rear end fractured on me while driving I lost steering 4 times while driving and almost hit a semi.

Power steering assist failure. Fortunately happened in a parking lot. Was told recall is no longer in affect. Will have to get to dealership for repair. No warning other than the failure that produced a code on the dash when the steering stopped working.

The contact owns a 2012 Ford Explorer. The contact stated while driving 55 MPH, the steering wheel seized. There were no warning lights illuminated. The vehicle was towed to the local dealer and the contact was informed that the failure was due to the steering however, the parts were on backorder. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who reprogrammed the computer. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 122,000.

Mileage: 122,000

One morning I got in my Explorer and it beeped 3 times with a display light saying, "service power steering." When I took it to a mechanic to get looked at, he said Ford had issued a recall on this part. However, when contacting Cloninger Ford of Hickory, my year make and model are covered under this recall but not my VIN. I do not understand this because clearly the power steering control module was an issue with the 2012 Ford Explorers and mine is having this problem but is not covered by the recall. Until this is fixed I cannot drive it because it highly increases risk of accident. The fix is very expensive. Any help getting this resolved would be greatly appreciated.

The contact owns a 2012 Ford Explorer. The contact stated while driving 5 MPH and making a turn, the steering wheel was significantly difficult to turn. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the power steering control module (PSCM) needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The dealer and the manufacturer were notified of the failure of the failure and informed the contact that the vehicle was not covered under the recall. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.

Mileage: 180,000

We seen multiple online post about our make model and year Ford having a recall. When our steering wheel locked and we lost complete control of our car more than once with kids and a baby in the car we brought it to Ford to be fixed. They told us as long as the computer matched up with that issue it would be covered under an existing campaign. They then said ford denied it because it just missed the cut off time limit by a couple months and we would have to come out of pocket. They had no loaners for us or any help. We borrowed money from a family Member, had to pay for a rental and we were reassured it was fixed. Then we have the same issue but worse happen Christmas Eve, weeks after getting it repaired and assured it was fixed . We repaired it at the dealership and then once again lost power steering. We have an infant and kids. If we would’ve been on a major road it would’ve been possibly deadly as the steering wheels randomly locks and power steering fails. This is not okay. Ford said they will get to it when they can and they have no loaners for us.

Failure of electronic power assist steering system. Without power steering, maneuverability becomes difficult as effort required for steering the vehicle drastically increases, putting the driver and those around them at risk. The dealer has reproduced and confirmed the issue. It has not been inspected by manufacturer, police, or insurance representatives. No warning lamps appear until failure is already evident. There is already a safety recall concerning the EPAS system. The service action for this recall at Ford dealers is to check for diagnostic trouble codes and replace the power steering rack if certain codes are found. If none are found, however, they are to reprogram the EPAS system and extended coverage is provided should the EPAS system still fail with 10 years or 150,000 miles. EPAS system failure is not a common occurrence on any other Ford models outside those affected by this recall, yet many still fail in affected vehicles shortly after the extended coverage expires. Reprogramming the EPAS system does not fix the defective part but merely delays the inevitable, passing the cost of the repair to the owners and potentially putting those on the road around them in danger when the failure occurs. My vehicle has had the reprogramming done, closing the recall, and has aged past the extended coverage for replacement of the defective steering rack, which has now failed, and Ford will not cover the cost of the repair.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized in position. After the failure, the contact became aware that the electronic power steering was not functioning properly. The power steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering gear. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving 45 MPH, she became aware that the electric power steering was not functioning properly with the "Service Power Steering” message displayed. No warning lights were illuminated. The vehicle was taken to the dealer, and it was diagnosed and determined that the rear suspension toe link needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V435000 (Structure) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 130,000.

Mileage: 130,000

The contact owns a 2012 Ford Explorer. The contact stated that upon her son starting the vehicle, he became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The VIN was included but the repair had already been completed. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 101,000.

Mileage: 101,000

We were driving along when all of a sudden power steering completely went out and then warning lights came on for first time. There was no warning until already happened. We were in middle of traffic and almost impossible to get to side of road. Almost got slammed by other vehicle trying to get to side of road.Had to tow car to shop and found out electric power steering component failed and have to replace rack and pinion for thousands of dollars. There was a recall for this problem but we were never notified.

Driving my daughters home from cheer practice and there was all of a sudden a lot of alerting from the vehicle. My steering the vehicle became very hard, even just managing around corners I was having a hard time not going into the oncoming traffic lane. At a stop sign, I needed to turn towards home, I could barely turn the steering wheel and ended up driving on someone's property before I could complete the turn. I made a hard five point turn in the middle of traffic after turning on my emergency flashers. I did this also turning into my road and driveway. It was nerve racking as I felt, not only my life, but my children's were at risk. It was out of the blue because the vehicle was handling great, and when the "Service power steering now" and "Service AdvanceTrac" indicators came on most steering control was all of a sudden lost. A dealer or Service has not looked at the vehicle yet. We have an appointment with a Ford dealer in three weeks, it is not driveable.

My power steering has locked up now for the 3rd time. It is crazy dangerous and puts my life and others in danger. I had it repaired at ford and it happened again. So it was towed back to ford and fixed again. Both visits at this ford location were awful experiences. And I refuse to go back. And now my car is having the same issue yet again. And I dont want to be told again that I have to pay for a diagnostic test or anything like that. Ridiculous! It's the same thing again. Exact same thing. I'm not an idiot. And I dont want to end up dead driving an unsafe vehicle. What's wrong with ford that they are ignoring so many people having the same issue with the same car? Why? I don't understand it? My family has always been loyal ford owners. However this has us very concerned.

Mileage: 126,402

The contact owns a 2012 Ford Explorer. The contact stated while driving 65 MPH, the steering wheel seized and failed to turn as intended. The power steering warning light illuminated. The contact veered over to the side of the road and turned off the vehicle. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 143,000.

Mileage: 143,000

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 30 MPH, the power steering suddenly failed, and the steering wheel became extremely difficult to turn in either direction. The vehicle was later driven to the local dealer who diagnosed that the Electronic Power Steering Module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.

Mileage: 130,000

My power steering assists quit working, and My stabilizer control. and my traction control, and my TPMS light came on, but all of my tires are at the recommended air pressure. Ford tells me that my ford is not covered in the recall for this problem. I lost control of my vehicle and almost crashed into the ditch.

The contact owns a 2012 Ford Explorer. The contact stated while driving 45 MPH, the steering wheel was firm, making it difficult to maneuver the vehicle. The contact stated that the power steering assist failure warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 168,000.

Mileage: 168,000

My wife is driving to work when the dash beep twice saying power steering fault then she lost power steering and nearly crashed the vehicle , this is a known problem from Ford that was not repaired by them and now they're telling me that they won't repair it This was what I found online by just doing a quick search after my wife nearly crashed! By Matt Schmitz May 29, 2014 Vehicles Affected: About 177,500 model-year 2011-13 Ford Explorer SUVs share © The Problem: A potential electrical issue in the steering gear may result in the loss of electric power steering assist while driving. This could cause the steering system to default to manual mode, making the vehicle more difficult to steer, especially at lower speeds, and increasing the risk of a crash. According to the Detroit News, Ford said drivers will hear a chime and see a message in the instrument cluster if electric power steering assist is lost. The Fix: Ford will notify owners, and dealers will either update software for the power steering control module or replace the steering gear for free. What Owners Should Do: Ford has not yet issued an owner notification schedule. Owners can call Ford at 800-392-3673 for more info. Need to Find a Dealer for Service? Go to Cars.com Service & Repair to find your local dealer.

Power Steering and Advancetrac

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 35 MPH, the steering wheel seized. Additionally, the power steering warning light was illuminated. An independent mechanic arrived at the residence to diagnose the vehicle. The contact was informed that the electric power steering had failed. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

Steering wheel locked up, while driving.

Power steering fails while in motion with no warning until it happens making it very difficult to get control of the vehicle. When it happens a power steering failing light comes on but there is no warning before the steering locks up on you. Dealer has not been contacted as every time I call they don't answer. Was inspected by an independent garage who states it is the rack.

The contact owns a 2012 Ford Explorer. The contact stated while driving 50 MPH, the steering wheel became firm. The contact stated that the "Check Power Steering" message was displayed with an unknown red warning light illuminated. The contact pulled over on the side of the road. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. Additionally, the contact was informed that the warranty had expired. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 159,658.

Mileage: 159,658

Steering locks

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound, and the steering column was inoperable, and the vehicle was immovable. The contact stated that he was able to shift into reverse and safely drove the vehicle into a parking lot. The contact stated that when he inspected the vehicle, he noticed that the tie rod was fractured. The vehicle was towed to the dealer, but the vehicle was not diagnosed or repaired. The contact stated that the vehicle had recently been serviced for two safety recalls and a front-end alignment prior to the tie rod failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,137.

Mileage: 137,137

The contact owns a 2012 Ford Explorer. The contact stated while driving 20-30 MPH, the steering wheel became significantly difficult to steer. The contact was able to continue driving by using his physical strength to steer the steering wheel. There was no further information provided. The contact stated that as he arrived to the residence, the steering wheel locked. The vehicle was towed to the used car dealer it was purchased from, and it was diagnosed that the rack and pinion needed to be replaced. The Ford dealer was contacted and informed the contact that the vehicle could not be covered under Ford Campaign Number: 15N01, as the campaign had expired. The vehicle was not repaired. Additionally, the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair of NHTSA Campaign Number: 19V435000 (Suspension). The manufacturer were contacted, but no assistance was provided. The failure mileage was approximately 183,000.

Mileage: 183,000

We recently purchased this vehicle and after getting is home and researching the vehicle, we discovered that there is an open recall involving the rear toe link with the potential to diminish steering control and potentially increasing the risk of a crash. Our local Ford dealer does not see the seriousness of this recall and refuses to look at the vehicle in a timely manner.

The contact owns a 2012 Ford Explorer. The contact stated that while his wife was driving at slow speeds, the steering wheel was firm while turning. No warning light was illuminated. The dealer was made aware of the failure but confirmed that Customer Satisfaction Program: 15N01 (EPAS Steering Efforts) had expired. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

Mileage: 140,000

Power steering failure as laid out in NHTSA CAMPAIGN ID: 14V286000. The car does not qualify for recall and we would like Ford to be notified and have our VIN qualify for recall.

Our Power Steering Assist went out and the truck couldn't steer then this code came up and we looked up the Recalls and found this very problem. 2012 FORD EXPLORER RECALL NHTSA 14V286000 SPONSORED Release Date: May 29, 2014 Applicable Country: USA NHTSA Campaign Number: 14V286000 Manufacturer: Ford Motor Company Component(s): •STEERING oELECTRIC POWER ASSIST SYSTEM Summary Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. Remedy Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014.

The contact owns a 2012 Ford Explorer. The contact stated while his wife was driving at approximately 25 MPH, his wife attempted to make a turn however, the vehicle lost power steering assist functionality. The contact then stated that he pushed the vehicle into his driveway. The contact’s son retrieved the error codes: U300049-48, U300072-48 and U300096-C8 for the power steering module. The son's friend, an independent mechanic, determined that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that Customer Satisfaction Program: 15N01 (EPAS Steering Efforts) had expired. The failure mileage was approximately 86,974.

Mileage: 86,974

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 50 MPH, the steering wheel was seized. Additionally, the service advancetrac warning light was illuminated. The vehicle was towed to the residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not made aware of the failure. The failure mileage was 168,000.

Mileage: 168,000

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 10 MPH, the steering wheel seized. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 97,563.

Mileage: 97,563

The contact owns a 2012 Ford Explorer. The contact stated while driving 10 MPH, the service power steering warning light illuminated. The contact stated he parked the vehicle and while restarting the vehicle, the service power steering now, the anti-lock braking system (ABS), the traction control, and the Advancetrac warning lights were illuminated. The contact took the vehicle to the local dealer; Lebanon Ford (425 Miracle Mile, West Lebanon, NH 03784: (603) 448-3363), where it was diagnosed with needing the power steering rack unit to be replaced. The vehicle was not repaired. The contact stated the previous owner of the vehicle had NHTSA Campaign Number: 14V286000 (Steering) repaired at the local dealer: Portsmouth Ford (400 Spaulding Turnpike, NH-16, Portsmouth, NH 03801: (603) 433-1221). The manufacturer had been informed of the failure. The failure mileage was approximately 100,422.

Mileage: 100,422

The contact owns a 2012 Ford Explorer. The contact stated while starting the vehicle, the steering wheel seized. The message "Power Steering Assist Fault" was displayed. The contact stated that the failure reoccurred several times, and upon turning off and restarting the vehicle, the steering wheel responded as needed. The contact stated that the failure persisted after restarting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power steering gear needed to be replaced. The dealer informed the contact that the Power Steering Control Module (PSCM) software update was previously completed under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000.

Mileage: 100,000

While driving my daughter to school, the steering wheel locked up and was very difficult to turn. Warning light for power steering assist and traction control were illuminated. This could cause an accident. Research on the internet shows that this is a known safety problem. I called ford and was told that the car would not be covered due to the mileage and age. I never received any notification about this safety issue from ford. Safer bulletin is only good for 10 years, 150,000 miles. Ford needs to be held accountable for this safety issue

My vehicle experienced sudden intermittent connection to the electric power steering gear, which caused a loss of the motor position sensor signal resulting in a shut down of the power steering assist. I struggled to safely steer the vehicle to the side of the road to avoid an accident and running over several people. Luckily I was able to stop in time and avoid any serious injury. There is a known recall for this issue #14S06 for the same year, make, and model of my vehicle but my VIN is not part of the recall. I contacted Ford Customer Care to discuss my incident and they refused to help. My vehicle is currently at a local dealership awaiting repair and I was quoted $3,500 for the cost. This is half the value of the vehicle.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the vehicle experienced a loss of power steering. The "Service Power Steering Now" and "Shift to Park" warning messages were illuminated. The vehicle was inoperable and was towed to the residence. The vehicle was then towed to a local dealer, where it was diagnosed that the steering gear needed to be replaced. The VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle remained at the dealer awaiting the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 191,000.

Mileage: 191,000

The contact owns a 2012 Ford Explorer. The contact stated while starting the vehicle, the power steering warning light illuminated. The vehicle was towed to the dealer and the dealer stated that the EPS module was updated but the failure reoccurred. The vehicle was taken to the dealer again and the dealer stated that no failure was found. The failure persisted. The manufacturer was contacted and stated that the warranty had expired. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 11,000.

Mileage: 11,000

The contact owns a 2012 Ford Explorer. The contact stated while driving out a gas station, the steering wheel became firm, with an unknown warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in the recall. The failure mileage was 165,000.

Mileage: 165,000

While I was driving the service advance trac light came on as well I stopped the car turned the key off went to leave and another light popped up in red saying service power steering now. There was a csp called the epas efforts on my vehicle and Ford dealer said it had been fixed in 2014 but I didn’t own the car so I’m not sure if it was

Power Steering Assit is intermittent and Steering Efforts increase to an unsafe level.

The contact owns a 2012 Ford Explorer. The contact stated while driving at an unknown speed and driving around a curve, the power steering assist warning light illuminated, and the steering wheel became firm. The contact was able to drive to the residence. The following morning the contact started the vehicle, and the steering wheel was firm with the power steering assist warning light illuminated. The vehicle was towed to the dealer to be diagnosed and the mechanic stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V286000 (STEERING). The contact stated that an Extended Warranty for the failure had expired. The manufacturer was contacted and confirmed that the Extended Warranty had expired. The failure mileage was 215,002.

Mileage: 215,002

The contact owns a 2012 Ford Explorer. The contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. The contact used excessive force to drive the vehicle to the dealer where it was diagnosed with a steering gear failure. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering) which he linked to the failure however, the VIN was not included. The contact called the manufacturer and was informed that the vehicle was not included in the recall or under warranty. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 143,000.

Mileage: 143,000

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the "Electronic Power Steering Assist" message displayed, and the steering wheel became difficult to turn in either direction. After turning off and restarting the vehicle, the failure had self-corrected, and the vehicle operated normally. The vehicle was later driven to the local dealer who diagnosed that the steering gear was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was previously serviced under the NHTSA Campaign Number: 14V286000 (Steering). The contact was concerned that the same failure had occurred after the recall repair had been performed. The failure mileage was 80,639.

Mileage: 80,639

2012 Ford explorer has a recall 14s06 which my vehicle allegedly isnt apart of , but for some reason im having this issue. Which is extremely dangerous

The contact owns a 2012 Ford Explorer. The contact stated that while making a right turn to drive into a parking lot, he experienced a loss of power steering functionality. The "Service Advancetrac" and "Service Power Steering Now" warning lights were illuminated. The vehicle was taken to a local dealer, where the contact was made aware that a steering Extended Warranty had expired. The vehicle remained at the dealer awaiting a diagnostic test and repair. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA hotline. The failure mileage was 133,182.

Mileage: 133,182

The contact owns a 2012 Ford Explorer. The contact stated while driving 70 MPH, there was an audible chime heard along with the message to "Service Power Steering" before the steering wheel became difficult to turn in either direction. The vehicle was later towed to the local dealer. The cause of the failure was unknown. The contact was informed that the vehicle was not covered under the Manufacturer’s Extended Service Program which was related to the failure. The manufacturer was contacted but no assistance was offered. The failure mileage was 170,000.

Mileage: 170,000

While driving down the middle of a busy interstate suddenly the power steering was lost and a power steering assist warning appeared. Vehicle was almost impossible to control with no steering. After making it off the roadway and into a local business and turning the car off, when I turned it back on the warning was gone and the steering worked normally. This is definitely a life threatening failure and it happens without warning.

The contact owns a 2012 Ford Explorer. The contact stated that while his wife was driving approximately 30 MPH, several unknown codes appeared on the instrument panel and the steering became difficult to maneuver. The driver was able to stop on the side of the road and turned off the vehicle for a few minutes. When the vehicle was restarted the power steering functionality resumed. The vehicle was taken to an independent mechanic who determined that the code was an electric power steering failure and informed the contact of an unknown recall that was related to the failure. The manufacturer was notified and stated that the vehicle had to be taken to a dealer for diagnosis to confirm the failure and once confirmed, the repairs would be covered by Ford. The vehicle was taken to the dealer and the electric power steering failure was confirmed. The manufacturer informed the contact that the vehicle was previously repaired under an electric power assist recall. The contact was also informed that the vehicle was out of warranty and that the manufacturer would not cover the repairs. The vehicle was assumingly previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The approximate failure mileage was 142,000.

Mileage: 142,000

EPASS STEERING GEAR The power steering locked up on me while driving in town, thank goodness I was not on the freeway. I was finally able to steer it off the road, with incredible difficulty going 10 miles per hour to do so. The dealer says it is customer satisfaction issue and not a safety issue. I never received any letter that informed me of the problem. My vehicle just turned over 150,000 miles and they say it is out of warranty. It is about to cost me over $2500. The vehicle is at the dealership now, as I had to have it towed there. No warnings except right before it locked up.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 25 MPH and turning left onto a street, the vehicle lost power steering assist and the steering wheel became difficult to turn. The contact stopped and turned the vehicle off and placed the vehicle in neutral(N) and with help was able to push the vehicle off the roadway. The contact stated he did not notice any warning lights being illuminated. The vehicle was towed back to the residence and later driven to a dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear toe link and suspension needed to be replaced. The vehicle was repaired, however, the contact stated that the steering failure reoccurred. The contact researched online and related the failure to Customer Satisfaction Program Number: 15N01 (EPAS Steering Efforts). The manufacturer had been informed of the failure. The failure mileage was approximately 107,000.

Mileage: 107,000

Steering Assist alert for power steering. Has continued to go out on numerous occasions in which steering is nearly impossible to turn wheel. Verified with mechanic and believed to be in regards to recall : 14V286000. Called ford with no assistance. Researched online with several issues. Almost crashed with 5 children in the car.

The contact owns a 2012 Ford Explorer. The contact stated while his wife was attempting to reverse out of the garage, the steering wheel became difficult to steer. The message “Power Steering Fault” was displayed. The contact stated that his wife turned off and restarted the vehicle and the message disappeared. The contact stated that the power steering assist became operable; however, the failure recurred while driving. The contact stated that his wife was able to continue driving to the residence in a straightforward direction. The dealer was notified of the failure. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 200,000.

Mileage: 200,000

The contact owns a 2012 Ford Explorer. The contact stated while pulling out a parking lot, the steering wheel seized, and the contact was not able to move the steering wheel. The service power steering assist message was displayed. The vehicle was towed to the residence and then to an independent mechanic. The vehicle was not diagnosed or repaired. The dealer was contacted and stated that the vehicle that the was not under recall. Additionally, the vehicle was previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not contacted. The failure mileage was 131,000.

Mileage: 131,000

When my car starts in the morning I receive a warning that the power steering is not working. I cannot turn the wheel and am at the point where I have to stop and start my car until the power steering comes back on. I am very concerned that this will happen while driving and I will be in a serious accident. I do not want to drive the car on the highway. I took this to Ford in Feb 2022 because Firestone informed me that there was a recall for this issue. Ford said the warning had been cleared after taking my car for about 3 days. This keeps happening so I called Ford twice in September 2022 and they told me the recall was expired. I took this to Lorentz this week and they confirmed the power steering issue and recall.

Power steering suddenly failed. Power steering assist light would come on spontaneously, but go off again after vehicle was restarted. Took vehicle to a local shop and was informed about the recall. Ford refuses to make repair claiming mileage has exceeded. Vehicle was not included in original recall, and we have received no paper work informing us about this recall

The contact owns a 2012 Ford Explorer. The contact stated while starting the vehicle, the power steering warning light illuminated. The contact turned off and restarted the vehicle and the warning light disappeared. The contact stated that on another occasion, after restarting the vehicle the warning light remained illuminated. The vehicle was towed to the dealer and the contact was informed that the steering rack assembly needed to be replaced. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 120,000.

Mileage: 120,000

The vehicle loses steering ability at highway speeds. I have taken it to my local mechanic and been told it is a programming issue from ford. It was reprogrammed by ford several times under the previous steering recall.

Power steering failed while driving the car. Car displays warnings of Power Steering Assist failure, Service AdvanceTrac, and Terrain Management System failure. I took the car to my dealer, who advised that the issue is tied to Ford recall 15N01 and my vehicle would need a new steering rack, however, Ford denied the warranty coverage as outside the 10-year time period. When I contacted Ford to note that the May 17, 2019 letter posted on the NHTSA website to dealers and service centers appears to waive the 10-year time and 150,000 mile limitation for warranty coverage, Ford refused to pay for the repair and stated that the NHTSA notice was not an official Ford document.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 50 MPH, the power steering warning light illuminated and the steering wheel became difficult while turning the steering wheel. The contact stated that the steering wheel shuddered as he had attempted to steer the vehicle. The contact stated that he pulled into a parking lot and turned the vehicle off. The contact restarted the vehicle and the power steering warning light illuminated and the vehicle lost power steering assist. The contact had the vehicle towed to a dealer where it was diagnosed that the steering rack and electric power steering assist system needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.

Mileage: 109,000

The contact's wife owns a 2012 Ford Explorer. The contact stated while his wife was driving 30-35 MPH, the steering wheel seized and the message "Power Steering Assist Fault" was displayed. The contact was able to veer to the side of the roadway. The contact stated that upon turning off and restarting the vehicle several times, the steering wheel regained power steering functionality. The contact's wife was able to drive to the residence; however, the failure reoccurred the next day. The dealer was notified of the failure and informed the contact's wife that she had to pay a repair fee as the vehicle had previously received the one-time free repair under NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 105,000. The contact stated that they paid out of pocket to have their vehicle repaired.

Mileage: 105,000

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was 125,394.

Mileage: 125,394

Power steering locks while driving on highways forcing me to stop on side of road to restart vehicle. Vehicle pier steering no longer working. Took to mechanic and they advised it was a recall issue 13S14 - called Ford and was told the recall was already performed on the vehicle. Either not properly performed or this vehicle is a defect.

The contact owns a 2012 Ford Explorer. The contact stated while driving at 10 MPH, the power steering EAS warning light was illuminated. The contact continued driving to her residence. However, the steering wheel became difficult to steer. The contact towed the vehicle to a local dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

This last weekend, while my daughter and her boyfriend were driving over a very treacherous mountain pass on their way to Aspen, Independence Pass, the power steering system suddenly went out in her car. It’s NO EXAGGERATION to say that had my daughter’s boyfriend not been driving the vehicle, they likely would not be alive today. The vehicle is nearly impossible to maneuver safely with no power-steering, particularly on a winding mountain pass, and my daughter’s boyfriend, who is a very strong athlete, had difficulty driving them to safety. They ended up sleeping in their car near Aspen, because they could not drive safely to their intended destination. We were told that the power steering assist system failure was similar to a recall, but falls instead under a "customer satisfaction program" and Ford was willing to repair it free of charge for ten years only. Even though the car has under 150k miles, we were 8 months beyond the ten year period to have it fixed at no cost and are now told it will cost thousands to repair out of pocket. There is a ten year free repair coverage period and even though it’s a 2012 (and now 2022) because the vehicle was originally purchased in 2011, we have “missed” the coverage period by just a few months to have the part fixed at no cost and this will now cost us thousands of dollars to fix, which we don’t have. When purchasing, were shown the Carfax report, told everything looked fine, and signed as casually instructed. Obviously, from the layman’s perspective, the words “Customer Satisfaction Program” on the Carfax report did not raise any red flags with us, nor was it pointed out as something to look into or be aware of. We just bought this Explorer less than 2 years ago from a dealership for nearly 10K and are 500 dollars shy of paying it off. This defective part nearly cost my daughter and her boyfriend their lives. This should be a safety recall, not labeled "customer satisfaction program." Gravely misleading.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 10 MPH and attempting to make a turn, the vehicle was difficult to turn. The power steering assist warning light was illuminated. The contact bought power steering fluid; however, she then became aware that the power steering was an electronic power steering, not a hydraulic power steering. The vehicle remained at the location of the failure and had a friend take her to the local dealer. The dealer diagnosed the failure as an electronic power steering assist failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

My wife was travelling on a state highway when she came to a curve and began slowing for the curve. She then started into the curve to the right when her power steering system had a failure. She could not steer the vehicle and the vehicle went straight into the oncoming lane which had a dump truck travelling in it. They both were able to come to a stop before a collision. My wife then shut her vehicle of and restarted the vehicle and the problem went away. She took a picture of the instrument cluster that had a message of "Power Steering Assist Fault". The vehicle has made the same fault message two more times since this first incident. This is a dangerous safety issue.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 20 MPH and slowing for a traffic sign, the power steering failed while turning to the right. The contact stated that several unknown warning lights were illuminated. The contact was able to safely stop the vehicle. The contact drove the vehicle to her residence without a power steering assist. The contact drove the vehicle to a dealer to be diagnosed. The mechanic determined that the steering gear and rear bushings needed to be replaced. The rear bushings were replaced; however, the steering gear was not repaired. The failure persisted. Additionally, the vehicle now constantly would steer to the right and the contact had to compensate to keep moving in a straight line by counter-steering to the left. The contact researched and found that the steering failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 168,000.

Mileage: 168,000

Service AdvanceTrac Warning light illuminated, power steering fail...second time this happened around the same time last year. Also, right and left turn signals do not stay on while turning.

The contact owns a 2012 Ford Explorer. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. The contact stated there was no warning light illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 151,000.

Mileage: 151,000

The contact owns a 2012 Ford Explorer. The contact stated while she was at a stop sign, the steering wheel lost power steering inadvertently. The warning message "Power Steering Assist Fault" is illuminated. The contact turned the vehicle off for a minute. The contact stated that upon restarting the vehicle, the steering wheel regained power steering functionality. The contact stated that the failure reoccurred while the vehicle was parked. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module software needed to be updated. The independent mechanic referred the contact to the dealer for the repair. The vehicle was then taken to the dealer where it was diagnosed that the rack and pinion and the ABS needed to be replaced. The contact stated that she purchased the rack and pinion and her boyfriend completed the replacement; however, the failure reoccurred months later while driving 40-45 MPH. The manufacturer was notified of the failure and informed the contact that they could not assist as the recall repair for NHTSA Campaign Number: 14V286000 (Steering) had previously been completed on the vehicle. The vehicle was not repaired. The failure mileage was approximately 147,841.

Mileage: 147,841

The contact owns a 2012 Ford Explorer. The contact stated that while her son was driving 70 MPH, the steering wheel became difficult to turn. The contact stated that the service power steering warning light was illuminated. The driver was able to drive at a slower speed to his destination. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the electronic power steering module and the steering gear to be replaced. The contact called the manufacturer and was informed that NHTSA Campaign Number: 14V286000 (Steering) was completed by the previous owner. The vehicle was not repaired. The failure mileage was approximately 134,980.

Mileage: 134,980

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of electric power steering assist. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to file a complaint with the NHTSA. The failure mileage was 133,837.

Mileage: 133,837

Driving the vehicle and the steering stopped working. Power steering assist fault was on the dash , along with the traction control failure.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist. The vehicle was towed to the dealer and diagnosed that an unknown steering wheel part needed to be replaced. The dealer informed the contact that there was a previous recall for the steering associated with the VIN however, the recall had expired in September 2021. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 76,000.

Mileage: 76,000

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized. The vehicle was towed to the dealer and diagnosed with electric power-assisted steering (EPAS) failure. The contact was informed that the EPAS needed to be replaced. The dealer referred the contact to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but declined the EPAS replacement. The failure mileage was approximately 139,000.

Mileage: 139,000

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 25 mph, the steering wheel seized. The vehicle was taken to a dealer where it was diagnosed that the power steering wheel needed to be replaced however it was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 240,000.

Mileage: 240,000

At approximately 122,000 miles, my 2012 Ford Explorer had no power steering and error messages came up on the dash. It was towed to my local Goodyear where 7 error codes came up. They replaced the battery and 4 out of the 3 error codes went away but power steering was still locked up and not drive-able. They advised me I needed to take it to a Ford Dealership. Had to wait 2 weeks for an appointment at my local Ford Dealership where they advised me my Steering Gear needed to be replaced. After researching this, there was a recall on this. My vehicle fell under this recall, however it was just 5 months past the 10 year manufactures warranty expired. My local dealership advised me they tried to have it covered but Ford denied their request. How convenient that it was just 5 months outside of the expiration date. We called Ford customer care and they basically said "too bad". There are several hundred complaints on this SAFETY issue and Ford customer care said "it's NOT a SAFETY recall". How is this not a safety problem? So now I am out $3000 that I didn't have on a faulty vehicle.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 15 MPH, the steering wheel locked inadvertently, causing him to lose control of the vehicle and the vehicle drove off the road. The contact depressed the brake pedal and was able to stop the vehicle. The warning message "Power Steering Failure" was illuminated. The contact was able to continue to drive the vehicle by forcefully steering the steering wheel. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced and the repair could be completed under the Customer Satisfaction Program: 15N01. The dealer submitted a claim to SSSC but the claim was denied. The manufacturer was notified of the failure and advised the contact that the vehicle should be repaired under the Customer Satisfaction Program: 15N01. The manufacturer contacted the dealer and the dealer resubmitted a claim to SSSC; however, SSSC denied the claim as the vehicle had exceeded 150,000 miles. The contact also referenced NHTSA Campaign Number: 14V286000 (Steering). The contact followed up with the manufacturer and was referred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 250,000.

Mileage: 250,000

while driving the car the following errors popped up Service Advance Trac and Service Power Steering Now, once errors popped the steering because difficult for driving without a large amount of pressure being applied for steering. I had children in the car and this could of become worse, but was thankful it was a straight shot to home. Fear is that this will happen to the next person driving with their children and it will be a more dangerous problem

While driving my automatic power steering light came on and I was unable to easily steer the vehicle either at the speed I was going nor when I slowed down. Thankfully there were not that many cars in the parking area I turned into as I was unable to park within lines of a parking space. I called aaa to tow the car home, but the steering functionality had returned. I do not feel safe driving until this is repaired. It has not yet been repaired.

My vehicle lost power steering on December 4th, 2021, 10 days after the extended warranty date. After waiting several weeks for my vehicle to be fixed my power steering rack was finally replaced. An independent mechanic replaced the power steering rack the first week of January, 2022. I picked up the vehicle on 011122 and it drove fine. Approximately 15 miles later, the service power steering message appeared and I lost power steering again.

The contact's husband owns a 2012 Ford Explorer. The contact stated that upon startup of the vehicle, the power steering assist had failed as the power steering assist fault warning light illuminated on the instrument panel. After another man attempted to steer the vehicle, the contact left the vehicle in the parking lot and got a ride home. The next day, the contract called for a tow; however, the power steering functionality returned. With the tow truck following behind her, the contact was able to drive the vehicle to an independent mechanic. After a diagnostic test was performed, the mechanic informed her that he was not authorized to service the vehicle and advised her to take the vehicle to a dealer. The contact was then able to drive the vehicle to a dealer where she was given an appointment for a diagnostic test. The contact was able to drive the vehicle home and was instructed by the dealer to not drive the vehicle until it was repaired. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 110,000.

Mileage: 110,000

Upon starting the vehicle dash lights illuminate saying power steering assist faulty. Following this the hill descent and traction control lights illuminate with a faulty code and then abs. Car was scanned with multiple error codes and cleared but the problem reoccurs. Looking into recalls there is one of power steering but the car is outside of the warranty with having 177,000 miles and just over the 10 years. Reading other peoples reports this needs to be recalled, it’s putting lots of peoples lives at risk and they aren’t even aware of the problem ford fails to acknowledge.

The power steering on the vehicle stopped working while driving. The vehicle is currently at Ken Groody Ford in Redlands, CA (Formerly Redlands Ford). The vehicle gave a yellow Service Power Steering Soon indication and the steering became sluggish. Shortly after, within minutes, the indicator came on in red and the vehicle was unable to be effectively steered. This is the second time this has occurred on this vehicle. The first time was two years ago in November 2019 and was repaired at the same dealership.

I had my vehicle taken to a local ford dealership for recall 14S06 in 2017. The computer was reprogrammed but nothing was replaced. I have had the "Power Steering Assist Fault" numerous times in the last 4 years but I never lost power steering. On December 3, 2021, I received the same message; however, on this occasion I did lose control of my power steering. Upon diagnosis, it appears my rack and pinion need to be replaced at 117000 miles and 10 days over program number 15N01.

The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 20 MPH, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the power steering rack replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not included in a recall. The failure mileage was approximately 106,000.

Mileage: 106,000

The contact owns a 2012 Ford Explorer. The contact stated that while driving at 70 MPH, the steering wheel locked up and was difficult to maneuver. The power steering assist fault message was displayed. The vehicle was taken to the dealer and diagnosed with rack and pinion failure with codes U3000-49, U3000-96, and U3000-72. The rack and pinion needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was included in a recall for the steering however, the vehicle was 24 days past the 10-year warranty. The failure mileage was approximately 148,000.

Mileage: 148,000

The contact owns a 2012 Ford Explorer. The contact stated while driving 10 MPH, the service power steering warning message was illuminated, and the vehicle became difficult to steer. The vehicle was taken to the dealer on three separate occasions for failure. The first time the vehicle was taken to the dealer, it was diagnosed that the rack and pinion were faulty. The dealer replaced the rack and pinion; however, the failure recurred. The vehicle was taken back a second time to the dealer, and the dealer cleaned the power steering connector. The failure recurred a third time. The vehicle was taken back a third time to the dealer. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14E001000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 173,000.

Mileage: 173,000

As we were driving the car with the children, 4,6 and 13 the car suddenly became unable to steer as we were driving down a busy shopping mall area. The steering wheel became locked and heavy. It turns out that the steering assist motor is known to fail on these vehicles and Ford only covers them up to 150,000 miles, and my specific vehicle has 154,000 miles. This should be a recall.

On 10/4/21 while driving my 2012 Ford Explorer down interstate 95 approximately 70 mph and my steering wheel seized up. I lost all steering control and my steering wheel would not even turn. A red warning appeared that said "service power steering now". My car veered into the other lane of oncoming traffic due to my inability to steer. We somehow avoided oncoming vehicles and made it to the side of the road. My personal and trusted mechanic informed us there is an open recall for the issue. I called my local Ford dealership who confirmed there was an open recall. I took my Explorer to the dealership but they are refusing to service it stating that the code is no longer being thrown and the car is driving fine. They stated unless the car is showing problems while in the shop they are not required to repair anything under the recall. The problem is this is the first and only time in the 4 years I have owned this car that is has happened and that one time nearly killed us.

The contact owns a 2012 Ford Explorer. The contact stated while the vehicle pulling into a parking spot and adjusting the wheels on the vehicle the contact heard a loud grinding scraping noise while turning the steering wheel in either direction. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

2012 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO A RECURRING STEERING ISSUE. THE CONSUMER STATED WHILE BACKING OUT OF A GARAGE THE STEERING REVERTED TO MANUAL AND A STEERING ASSIST WARNING LIGHT ILLUMINATED. THE STEERING ASSIST HAS LOCKED AND WARNING MESSAGE WAS DISPLAYED FOR THE POWER STEERING. THE VEHICLE WAS REPROGRAMMED, BUT THE FAILURE PERSISTED. THE MANUFACTURER HAD BEEN NOTIFIED.

Mileage: 127,411

Power steering gear failure while driving. Light appeared as failure occurred. SUV became barely steerable while driving through a vehicle dense inner city residential block. I have excellent upper body strength but I was barely able to maneuver the vehicle to an open area to suspend operation and park to call for AAA to come tow it to mechanic. If my wife and children were driving or in this vehicle at the time of power steering gear failure I am afraid that she most likely not be able to have achieved the safe result I was able to. Vehicle was towed to Sentry Ford, they were able to diagnose the issue. It was a failed power steering gear, which is a recall(Ford Recall #15N01). They contacted Ford recall center and were informed that it was out of the coverage range by 804 miles. 804! And Ford would not honor repair. I attempted to contact Ford directly to work with them to resolve this serious safety issue, they said “this recall repair is no longer supported”,I asked to speak with their recall department and they informed me “that team is no longer active, there was a class action lawsuit brought up regarding this recall and now was being handled by a different department”, that she would transfer me to the class action section to handle this recall. When she transferred me she inadvertently disconnected call, I called back and spoke with another representative, explained my previous call, conversation, and direction which the previous representative provided. This second agent stated “no such department exists, you are over the mileage for the recall repair, we will not be covering it”. I asked to speak with a supervisor, was told none available and one would return my call within 24-48 hours. Waited for the rest of evening and into next day, “supervisor” called while I was driving and call sent to voicemail. Supervisor stated on voicemail that “recall past coverage period” “won’t support” supervisor did not leave a number to speak directly with her

During the pandemic I have been mandated to drive everyday to work almost everyday to keep the community safe as I am a nurse. I received two recall letters over this time. I did not have an opportunity to take the car the the garage as some were closed and or short staffed unable to see my car anytime soon. The other day as I was driving to work the power steering light came on the dash and suddenly the power steering locked up almost causing a serious collision. With all of my strength I was unable to move the steering wheel to stay on the road. The explorer was towed to Ford. I was told that I am 4,255 miles over the recall requirements and I must pay thousands of dollars to fix this. There are no exceptions for the few miles that I am over. When filing a complaint with ford about this situation, I was told that the recall for power steering was already done on this vehicle before me owning it. ( the ford dealership was unaware of this) There is no warranty on the recall replacement? This is a very dangerous situation that obviously keeps happening in fords. This is not fair that this is not covered. I complained previously about the steering issues I had at the time when it rains and the way the car handled, along with a few other complaints. I was told if the car did not show power steering issues, so they could not fix something they did not see having issues. At that time the gear shifter was replaced. I was not a fan of the service I received at FORD because I thought they were ignoring many of my issues. I don't know if I would be without a car right now if FORD would of handled this differently.

My steering when driving at low speeds is really tight as if my power steering is not working. There is no warning for it and it does not happen non stop it will go away but when it does happen it's random and that can cause a lot of issues if I'm during a sharp corner. I have 2 kids I transport and working 5 days a week to meet clients. This is my only vehicle and have nothing else I can drive.

Vehicle feels like loses control, briefly and warning lights coming on. Had noticed intermittent, but was heading back from vacation and warning lights stayed on. Drove cautiously back on back roads, avoiding highway and took to local Ford Dealership and it was determined that the past steering recall repair has failed (15N01). The fix is warranteed so they ordered parts needed to fix problem. Unfortunately the vehicle has been out of use due to serious safety concern as advised by dealership as well as Ford, but part has no ETA on when available. I have been without a vehicle for over a month. Dealership was aware I reached out to Ford and also contacted representative at Ford I had contacted. Claim was filed, but to this day we still have no ETA on the fix and I am without use of this vehicle and they won't do anything in the interim to rectify the concern. I have a claim with Ford with a Yeniss Frias Case No. CAS-31788394-F9K2Y9  - 1-866-631-3788 Extension #:79,088 and myself and Kyle at Kimber Creek Ford 1-218-818-4419 have reached out and we have no answers and I have no driveable vehicle and no info on when if ever I will. This is beyond poor customer service on Ford's behalf to rectify a dangerous problem and to tell a customer sorry we don't know when and the customer has nothing safe to drive in the interim and they won't help with that either, is VERY poor and may cause others if in similar situation to just take the risk and drive the defective vehicle as people need their transportation and to offer no timeline. I was told when asked about loaner or rental by Ford, I didn't qualify as I didn't have a warranty, despite the recall fix being warranteed. They told me basically sorry, these are unusual times so doing their best. But yet as I noted, I get unusual times, but then maybe some things like helping someone have a safe vehicle to use in the interim should be reconsidered. The consumer stated there is no communication with Ford and an inability to drive the vehicle due to the defect.

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD TO BE DRIVEN WITH MANUAL STEERING ONLY. ROUNDTREE FORD (8770 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318)798-3673) WAS CONTACTED AND INFORMED THE CONTACT THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Mileage: 160,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT UPON THE STARTING OF THE VEHICLE, EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT CALLED LORENZO FORD (30725 SOUTH FEDERAL HIGHWAY, HOMESTEAD, FL 33030) WHERE THEY INFORMED HER TO BRING THE VEHICLE IN FOR AN INSPECTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

Mileage: 97,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT PULLED OVER, AND AFTER WAITING FOR APPROXIMATELY 15 MINUTES, THE VEHICLE WAS RESTARTED AND THE STEERING FUNCTIONALITY WAS RESTORED. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE CONTACT SPOKE TO A REPRESENTATIVE AT KEN STOEPEL FORD (400 SIDNEY BAKER ST S, KERRVILLE, TX 78028, (830)257-5553) AND IT WAS CONFIRMED THAT THE VEHICLE HAD BEEN REPAIRED PREVIOUSLY UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE FAILURE OCCURRED. THE VEHICLE WAS NOT REPAIRED FOR A SECOND TIME. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

Mileage: 140,000

AS I WAS PULLING OUT OF A PARKING LOT ONTO A CITY STREET THE POWER STEERING ALERT CAME ON AND I LOST POWER STEERING. THE CAR WAS VERY DIFFICULT TO STEER AND I BARELY MANAGED TO STAY ON THE ROAD. TURNING WAS THE DIFFICULT PART. I PARKED THE CAR AND SHUT OFF THE ENGINE. WHEN I STARTED THE CAR AGAIN THE POWER STEERING HAD RETURNED.

Mileage: 88,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL LOCKED. THE ELECTRONIC POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED LANDERS FORD SOUTH (95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 186,000.

Mileage: 186,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS REPAIRED. RECENTLY, THE VEHICLE STARTED EXPERIENCING THE SAME SYMPTOMS, AND WAS TAKEN TO SUBURBAN FORD OF FERNDALE (21600 WOODWARD AVE, FERNDALE, MI 48220 248) 399-1000) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND DETERMINED THAT THE CONTACT HAD TO PAY OUT OF POCKET FOR THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 106,653.

Mileage: 106,653

VEHICLE HAD BEEN STATIONARY ALL DAY. GOT IN IT TO BACK AND AND POWER STEERING FAILED. LIGHT CAME ON THE DASH THAT SAID POWER STEERING ASSIST FAULT.

THE POWER STEERING, FOUR WHEEL DRIVE, AND TRACTION CONTROL COMPLETELY STOPPED WORKING EVEN AFTER I HAD IT TOWED TO THE DEALERSHIP SOME MONTHS BACK TO FIX THIS PROBLEM! ALSO,THE MYFORD TOUCH GOES BLACK AND WILL NOT WORK FOR WEEKS. WHEN THE POWER STEERING QUIT I WAS ON A PAVED SIDE ROAD NEAR MY HOME.

Mileage: 168,000

POWER STEERING ASSIST FAILURE IS COMING ON AND THE STEERING WHEEL COMPLETELY LOCKS. IN RESEARCHING THIS- SEVERAL OTHER FORD EXPLORERS HAVE BEEN RECALLED DUE TO THIS. THIS IS A VERY SERIOUS CONCERN - LUCKILY THIS HAPPENED TO ME WHILE IN MY DRIVEWAY- I CAN NOT IMAGINE WHAT THE OUTCOME WOULD BE IF I WERE ON THE ROAD RUNNING 50 MPH.

Mileage: 111,000

THE POWER STEERING ASSIST WARNING CAME ON AND I LOST POWER STEERING. THIS ISSUE WAS A RECALL ISSUE WITH FORD. T TOOK THE VEHICLE TO SANDERSON FORD AND THEY CONTACTED FORD SPECIAL SERVICE SUPPORT CENTER REGARDING THE RECALL AND WARRANTY ON THE VEHICLE FOR RECALL. FORD DID NOT APPROVE THE REPAIR STATING THE VEHICLE WAS 13000 MILES OVER THE ALLOTTED MILEAGE. REALLY??? FOLLOWING ARE THE EXACT COMMENTS FROM DEALER TO FORD AND FORD TO DEALER TAKEN FROM COPIES OF THEIR COMMUNICATION: DEALER COMMENT: NOVEMBER 23, 2020-REQUEST FORD AGENT: IF SAFETY PROGRAM 14S06 IS CLOSED AND STEERING GEAR IS REQUIRED THE VEHICLE MUST FALL WITHIN THE 10 YR/150,000 MILES TO BE ELIGIBLE FOR THIS REPAIR. NOV 24, 2020-DEALER-14S06 LOOKS TO BE STILL OPEN TO MYSELF AND THE TECHNICIAN PLEASE CLARIFY FORD AGENT- 14S06 IS CLOSED ON OASIS THANK YOU. FORD AGENT- NOT APPROVED. PLEASE BE ADVISED THIS IS NOT APPROVED. IF 14S06 WAS OPEN WE COULD APPROVE IT BUT BECAUSE 14S06 IS CLOSED AND VEH IS OVER THE FSA GUIDELINES FOR 15N01 THEN WE CANNOT APPROVE. 14S06 WAS CLOSED BACK IN 08/07/2014. DEALER RESPONSE: MY APOLOGIES. JUST.TRYING TO DO MY DUE DILIGENCE FOR THE CUSTOMER. 15NO1 IS STILL OPEN. WHICH THEN REFERS TO 14S06 FOR EXPLORER. THE STEERING GEAR WAS NOT REPLACED WHEN THE 14S06 WAS CLAIMED YEARS AGO. ONLY THE REPROGRAM WAS PERFORMED. 14S06 HAS A SUPPLEMENT WHICH IS COPIED AND PASTED AS FOLLOWS: SUBJECT DEMONSTRATION/ DELIVERY HOLD-SAFETY RECALL 14S06-SUPPLEMENT #3 CERTAIN 2011-2013 MODEL YEAR EXPLORER VEHICLES REPROGRAM POWER STEERING CONTROL MODULE AND STEERING GEAR EXTENDED COVERAGE WHY DID I NOT RECEIVE THE COVERAGE? I DON'T HAVE ENOUGH LETTERS ALLOWED TO CONTINUE THE QUOTE. BUT THE SUPPLEMENT SAYS IF DENIED THE STEERING GEAR ASSEMBLY CAUSE VEH HAD EXCEEDED THE ORIGINAL RECALL I SHOULD GET A REFUND. FORD HAS HAD THIS SAFETY ISSUE FOR A LONG TIME. MY COST WAS $2,100.

Mileage: 163,000

RECALL 14S06/15N01 PERFORMED IN 2016 FOR FAILED STEERING. COMPLETE STEERING RACK REPLACED. 4 YEARS LATER THE STEERING COMPLETELY FAILED AGAIN WHILE MY WIFE WAS DRIVING. LUCKILY I WAS WITH. VEHICLE IS IMPOSSIBLE FOR HER TO STEER WHEN IT FAILED. I WAS ABLE TO TAKE OVER AND GET THE VEHICLE HOME. TAKES ALL THE STRENGTH YOU NEED TO TURN. TOOK IT TO FORD DEALERSHIP. FORD REFUSES TO REPLACE THE FAILED STEERING RACK AGAIN THAT WAS REPLACED UNDER A SAFETY RECALL. FORD ALSO REFUSES TO HELP WITH ANY FINANCIAL SUPPORT FOR THE $3000 REPAIR. IN REVIEW OF 14S06 AND 15N01 THERE HAVE BEEN MULTIPLE SUPPLEMENTS WITH EXTENDED COVERAGE BUT ONLY 1 TIME REPLACEMENT. THUS THEY ARE RECUSING THEMSELVES OF LIABILITY SHOULD A CRASH HAVE OCCURRED. THE SAFETY RECALL SOLUTION IS SIMPLY A CONTINUATION OF A MAJOR SAFETY ISSUE THEY DO NOT STAND BEHIND. I'M GRATEFUL MY WIFE AND KIDS WERE NOT ALONE OR IN AN ACCIDENT. OTHERS MAY NO BE SO LUCKY AND FORD NEEDS TO BE HELD RESPONSIBLE FOR THEIR SOLUTION. 8 YEAR OLD VEHICLE. STEERING HAS FAILED EVERY 4 YEARS SINCE NEW. RECALL MEANS NOTHING, PEOPLE WILL GET HURT.

Mileage: 143,000

LEAVING MY HOME AND DRIVING DOWN THE STREET POWER STEERING LOCKED, WAS UNABLE TO STEER VEHICLE AND ALMOST CAUSED AN ACCIDENT. THERE WAS A PRIOR RECALL FOR THE STEERING COMPONENT AND THOUGHT THIS WOULD HAVE BEEN CORRECTED. VERY DANGEROUS TO LOSE STEERING POWER WHILE DRIVING. HAD MULTI POINT INSPECTION CHECKED BY DEALER JULY 23 AND NO ISSUE WAS FOUND BY THE DEALERS.

Mileage: 86,150

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THE SERVICE TRACTION CONTROL AND THE POWER STEERING ASSIST WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HERTRICH FORD OF EASTON LOCATED AT 9617 OCEAN GATEWAY, EASTON, MD 21601, (410) 822-2900) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 151,977. *LN *JS *JS

Mileage: 151,977

POWER STEERING ASSIST FAULT, MY STEERING WAS INTERMITTENT BUT NOW ITS COMPLETELY GONE. I CAN NOT STEER MY CAR. IT WAS STATIONARY , IT HAPPENED AS SOON AS I STARTED MY CAR.

Mileage: 95,657

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AND INDEPENDENT MECHANIC WHO RETRIEVED DTC CODE: (U2011-49). THE VEHICLE WAS TAKEN TO EARNHARDT FORD LOCATED AT 7300 W ORCHID LN, CHANDLER, AZ 85226, AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE MILEAGE LIMITATION HAD BEEN EXCEEDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,140.

Mileage: 150,140

THE POWER ELECTRIC POWER STEERING ASSIST, THE POWER STEERING, MY BLINKERS, ALL WENT OUT WHEN MY GEAR BOX DID. FOR THE SECOND TIME. FORD HAS RECALLS ON THESE PARTS BUT NOT FOR MY VIN NUMBER.

I OWN A 2012 FORD EXPLORER. RECENTLY I RECEIVED A WARNING ON THE DASHBOARD INDICATING THAT THERE IS A "POWER STEERING ASSIST FAULT. " THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE WITH MY FAMILY (LUCKY AT A LOW SPEED). I AM AWARE OF A RECALL FOR THIS ISSUE. IN SHORT, THE RECALL COVERS 2011-2013 EXPLORERS AND MANDATES THAT FORD REPLACE FIRST THE SOFTWARE FOR THE STEERING RACK ASSEMBLY AND IF THAT DOES NOT RECTIFY THE PROBLEM THEN THE ENTIRE STEERING RACK ASSEMBLE ITSELF. I VISITED MY LOCAL FORD DEALER WHO DIAGNOSED THE ISSUE AND STATED THAT THE ENTIRE STEERING RACK ASSEMBLE FAILED AND NEEDED TO BE REPLACED. THEY ALSO INFORMED ME THAT MY VEHICLE IS NOT COVERED UNDER THE RECALL. MY QUESTION IS WHY? A KNOWN STEERING ISSUE FOR 2012 EXPLORERS IS CLEARLY EVIDENT ON MY VEHICLE. SEEMS FORD IS PASSING THE BLAME FOR A KNOWN ISSUE! I MUST NOTE THAT THERE ARE ONLY 45,000 MILES ON THIS VEHICLE AND FOR THIS TO FAIL WITH SO FEW MILES (WHILE I WAS DRIVING) IS UNACCEPTABLE. IT IS UNCLEAR TO ME WHY FORD WOULD NOT COVER THIS UNDER THE RECALL ESPECIALLY SINCE IT IS A MAJOR SAFETY ISSUE. NHTSA CAMPAIGN NUMBER: 14V286000 *TR

Mileage: 45,000

FORD SPAIN UNABLE TO CONDUCT RECALLS DUE TO NO PARTS AVAILABLE FOR EXPLORER 2012. DISCUSSED WITH. *TR

RECALL REPAIR FAILED. SAME ISSUE AND FORD DECLINES TO REPAIR. *TR

Mileage: 151,456

MY POWER STEERING AND POWER ASSIST WENT OUT FOR A SECOND TIME AFTER BEING REPLACED UNDER A RECALL MAKING IT HARD TO STEER AND TEARING UP OTHER PARTS IN MY VEHICLE. I WAS TOLD BY A FORD DEALERSHIP THAT THE RECALL WAS ONLY GOOD TO BE REPLACED ONCE AND I WOULD HAVE TO PAY FOR IT A SECOND TIME. *TR

Mileage: 140,000

MY WIFE AND KIDS WERE DRIVING OUR 2012 FORD EXPLORER ON THE HIGHWAY WHEN THE DASHBOARD GAVE A NOTICE OF "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC". THE SUV INSTANTLY LOST ALL POWER STEERING AND MY WIFE HAD TO MUSCLE THE VEHICLE OFF THE HIGHWAY. AFTER TAKING SOME TIME TO LOOK INT WHAT COULD BE THE CAUSE I ENDED UP HAVING IT TAKEN TO THE GERMAIN FORD OF BEAVERCREEK. UPON DIAGNOSES THEY STATED THAT THE ELECTRIC POWER STEERING GEAR HAD BECOME FAULTY. I ASKED IF THIS WAS COVERED UNDER THE 'FIELD ACTION NOTICE' OR THE RECALL THAT WERE AVAILABLE FOR THIS ISSUE THAT I HAVE SEEN ALL OVER THE INTERNET. IT WAS EXPLAINED THAT DUE TO BEING 9,900 MILES OVER THE WARRANTY OF THE FIELD ACTION NOTICE THEY WOULD NOT COVER IT, EVEN AFTER A ASKING THROUGH A PROVISIONAL REQUEST TO FORD. I CALLED FORD CUSTOMER SERVICE AND WAS ADVISED THAT THIS SUV HAD THE INITIAL RECALL ON THE ELECTRIC POWER STEERING BACK IN 2014 AND THAT THIS FIELD ACTION NOTICE IS A FOLLOW-UP COVERAGE FOR THAT. I STATED THAT THIS FIX MUST STILL HAVE ISSUES AND WAS ADVISED THAT FORD HAS THE THOUGHT THAT IF SOMETHING WAS WRONG I WOULD HAVE BROUGHT IT IN BEFORE THE 150K/10 YR MARK. I STATED WE DIDN'T KNOW ANYTHING WAS WRONG UNTIL NOW.

Mileage: 159,900

STARTED MY 2022 FORD EXPLORA , AND AS I STARTED TO BACK OUT OF MY PARKING SPACE I NOTICED I COULD NOT STEER WITH THE STEERING WHEEL , THE STEERING FROZE ON ME . I ATTEMPTED TO START THE VEHICLE ONCE MORE AND I FOUND MY SELF IN THE SAME SITUATION WITH MY STEERING FROZEN . I TRAVELED OVER 78 MILES WITH NO STEERING CAPABILITY.

Mileage: 106,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF THE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). SHORTLY AFTER RECEIVING THE RECALL LETTER, THE CONTACT'S WIFE WAS DRIVING AT 20 MPH AND EXPERIENCED COMPLETE LOSS OF POWER STEERING. THE CONTACT ALSO EXPERIENCED THE FAILURE WHILE DRIVING AT 70 MPH. THE VEHICLE WAS TAKEN TO MCCOMBS FORD WEST LOCATED AT 7111 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238, WHERE A SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO EXPERIENCED THE LOSS OF POWER STEERING ASSIST WHILE THE VEHICLE WAS BEING REVERSED OUT OF THE DRIVEWAY. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.

Mileage: 165,000

MY WIFE WAS DRIVING DOWN THE STREET AND THE STEERING WHEEL LOCKED UP ON HER. NOW IT IS STIFF AND CANNOT DRIVE IT. THE DEALERSHIP TOLD ME SINCE IT WAS OVER 160,000 MILES THAT THEY WILL NOT FIX THE RECALL.

Mileage: 180,000

THE FRONT STRUT TOWER MOUNTS ARE BAD. THIS IS ON EVERY 2011-2015 FORD EXPLORER I HAVE SEEN. IT MAKES A BAD CLUNK SOUND EVERYTIME THE WHEEL IS TURNED.

Mileage: 60,800

POWER STEERING ASSIST FAULT, FIRST APPEARED JANUARY 9TH 2020 - PURCHASED VEHICLE WITH AROUND 146,000 MILES ON 4/2019 - WE ARE THE SECOND OWNERS, FIRST OWNER BOUGHT NEW AND HAD DETAILED MAINTENANCE RECORDS - NEVER HAD RECALL WORK DONE FROM 2014 REGARDING THIS ISSUE. TOOK TO PAUL MILLER FORD, LEXINGTON, KY - STATED FORD SHOULD HAVE TO FIX - BUT THEY WON'T BECAUSE IT IS OVER 150,000 MILES. POWER STEERING ASSIST FAULT LIGHT CAME BACK ON FEB 7, 2020 - AND STILL REMAINS ON AND UN-DRIVEABLE. FORD REFUSES TO FIX THE ISSUE, AND I'M NOT THE ONLY ONE. THERE ARE SEVERAL OF US ON FORUMS BEING TOLD THE SAME THING. I DO NOT BELIEVE THE PREVIOUS RECALL FIXED THEM ALL - THEY ONLY CONTACTED ONES THAT WERE MANUFACTURED OUT OF CHICAGO - WITH THIS MANY STILL HAVING PROBLEMS, THERE HAS TO BE PROBLEMS WITH ALL MODELS DURING THIS TIME-FRAME, REGARDLESS OF WHERE THEY WERE MANUFACTURED. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED AND FORD SHOULD BE HELD ACCOUNTABLE. HAD I KNOWN ABOUT THIS ISSUE - I WOULD NOT HAVE BOUGHT THE VEHICLE.

Mileage: 165,516

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING REQUIRED EXTRA EFFORT TO TURN. THE VEHICLE WAS TURNED OFF AND ON AND RESUMED NORMAL OPERATION AFTER FIVE MINUTES. THE VEHICLE WAS TAKEN TO TROPICAL FORD (LOCATED AT 9900 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837, (407) 851-3800) WHERE IT WAS DIAGNOSED THAT THE EPS SOFTWARE NEEDED TO BE UPDATED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

Mileage: 106,000

AFTER A RECALL FREE FIXED, THE CAR ITS SHOWING THE SAMETHING PROBLEM, BUT THE DEALERSHI SAY NOW I SHOULD TO PAY BECAUSE 4 YEARS AGO WAS FIX IT....

OUR SUV LOST POWER STEERING WHILE DRIVING AND UNABLE TO STEER VEHICLE WITHOUT EXCESSIVE FORCE. WARNINGS THAT CAME ON DASH INCLUDE: SERVICE POWER STEERING NOW, ADVANCETRAC WARNING, AND ALL TERRAIN WARNING. THE TURN SIGNALS ALSO WILL NOT OPERATE PROPERLY.

Mileage: 120,000

VEHICLE IN MOTION. STEERING BECAME MORE DIFFICULT. NO SENSOR LIGHT CAME ON. I PULLED OVER TO STOP AND SENSOR SAID POWER STEERING AND INTELLIGENT 4 WHEEL DRIVE NEED SERVICE. CALLED MECHANIC . TRIED TO DRIVE AND STEERING WAS COMPLETELY LOCKED .

Mileage: 172,000

LOSS OF POWER STEERING CONTROL

Mileage: 79,000

STEERING SYSTEM FAILURE APPEARED IN MY CAR AND I COULD NO LONGER MOVE THE STEERING AS IT GOT TOO HARD FOR NO REASON, I DON'T EVEN WANT TO IMAGINE WHAT WOULD HAVE HAPPENED IF I HAD DRIVEN ON THE HIGHWAY WITH MY FAMILY I THINK IT IS THE DEFECT OF THE FORD FOR WHICH FORD SHOULD BE RESPONSIBLE FOR SOLVING THIS PROBLEM TO PREVENT CRASHES

Mileage: 10

ELECTRONIC STEERING GEAR ASSEMBLY WAS A RECALL AND WAS REPLACED. REPLACEMENT PART HAS NOW GONE BAD ONCE AGAIN. FORD IS NOT HONORING THE WARRANTY IT PROVIDED FOR THIS PART. VEHICLE HAS NO STEERING POWER NOW. WENT OUT WHILE DRIVING DOWN THE ROAD. UNABLE TO TURN LEFT CAUSING TO GO OFF THE ROAD. WAS ABLE TO CORRECT AND TRAVELED TO DEALER TO FIND OUT THAT THE STEERING IS GONE.

Mileage: 164,000

07/25- HAD RECALL ORDERED- TOE LINK ON BOTH SIDES, REAR. PERFORMED AT HARRISONBURG FORD, VA. ; 09/04 DRIVING ON ROUTE 33 IN VA, MOUNTAIN ROAD. HEARD GRINDING NOISE COMING DOWN MOUNTAIN, NOISE STEADILY INCREASED AND BEGAN TO FEEL LIKE A LOSS OF CONTROL. SLOWED DOWN AND A MILE FROM SHOP THE NOISE STOPPED. WENT TO RICE TIRE IN VA AND HAD IT CHECKED. THE BOLT HOLDING TOE LINK ON RIGHT SIDE HAD DISLODGED NEARLY COMPLETELY. HAD IT REPLACED AND TOLD TO GO TO FORD TO RE TORQUE BOTH SIDES.; 09/05 WENT TO FORD. WAS INFORMED THAT MECHANIC HAD HAND TORQUED THE BOLTS, ESSENTIALLY MISREAD INSTRUCTIONS. MANAGER ACTUALLY STATED THAT THEY WERE GOING TO HAVE TO CALL MANY OTHER CUSTOMERS TO RE TORQUE THEIR TOE LINKS CORRECTLY AS WELL. I ASKED FOR ALIGNMENT AS WELL, BECAUSE THIS PROBLEM WOULD SURELY AFFECT BALANCE AND ALIGNMENT, THIS WAS PERFORMED AS WELL. THEY BILLED IT TO RECALL WARRANTY DEPT.; 11/6 DRIVING ON 25 IN COLORADO SPRINGS 65 MPH, TRAFFIC STOPS AND AS I BREAK HEAVILY I LOSE CONTROL AND VEHICLE HOPS A LANE. NO ACCIDENT.; 11/07 TAKE VEHICLE TO FORD TO CHECK TOE LINKS, WAS TOLD BOTH NUTS WERE LOOSE, LEFT AND RIGHT, THE KNUCKLE ON ONE SIDE HAS SNAPPED THE BRAKES ARE BAD, ROTORS AND BACK 2 TIRES ARE BAD..I SPECIFICALLY ASKED , SAYS THAT THIS IS ALL RELATED. THE FRONT BRAKES ARE WORN AS WELL, CLEARLY FROM COMPENSATION OF DRIVING WITH BAD TOE LINKS. I WAS TOLD SPECIFICALLY YES THIS IS ALL RELATED. FORD RECALL MANUFACTURER REFUSING TO COVER TOE LINKS AS WELL AS ALL ASSOCIATED DAMAGE, TOTALING OVER $3K. I HAVE NEVER HAD ANY ISSUES WITH VEHICLE AND PERFORM REGULAR MAINT ON TIRES BRAKES AND ROTARS, ETC. AND WITHIN 3 MONTHS OF RECALL I HAVE HAD 2 LIFE THREATENING INCIDENTS AND COMPLETE RUINATION OF MY VEHICLE SAFETY, AND ALOT OF DAMAGE INCURRED. RECEIPT OF RECALL ON 11/25 STATING EVERYTHING RELATED IS GREEN. NO WAY THIS DAMAGE IS NOT ASSOCIATED TO "NEW, SAFER" TOE LINKS.

Mileage: 120,000

RECALL: 14V286000 RECALL DATE: 05/29/2014 COMPONENT: STEERING:ELECTRIC POWER ASSIST SYSTEM HELLO, I OWN A 2012 FORD EXPLORER LIMITED. WE RECEIVED THE RECALL SEVERAL YEARS AGO FROM FORD. WE THEN TOOK IT TO THE DEALERSHIP AND HAD THE RECALL COMPLETED. HERE RECENTLY, THE STEERING HAS INTERMITTENTLY BECOME VERY DIFFICULT TO OPERATE WHEN FIRST STARTED UP AND FIRST MOVING. SO FAR, WE CAN REGAIN OPERATION BY SHUTTING OFF THE VEHICLE AND THEN RESTARTING. IT SEEMS OBVIOUS THAT FORD'S "FIX" FOR THIS RECALL DID NOT ADDRESS THE ISSUE. WE ARE NOW NERVOUS THAT THIS WILL SHOW UP WHILE ON THE HIGHWAY. WE ARE NOW FACING THE HIGH COST OF REPLACING THE RACK AND PINION.

Mileage: 170,500

ON 11-3-2019 AT AROUND 1820 HOURS WHILE DRIVING IN THE MOUNTAINS, A YELLOW "SERVICE POWER STEERING SOON" LIGHT ILLUMINATED. I ACKNOWLEDGED THE WARNING AND FELT NO CHANGE IN HANDLING AT THE TIME. I CONTINUED DRIVING ABOUT ANOTHER 10 MINUTES TO MY DESTINATION. AS I TURNED INTO A DRIVEWAY I COULD FEEL THE STEERING GET VERY TIGHT AND MENTIONED IT TO MY PASSENGER. I PARKED THE CAR AND RETURNED ABOUT TWO AND A HALF HOURS LATER. WHEN I STARTED THE CAR AT THAT TIME, A RED "SERVICE POWER STEERING NOW" WARNING ILLUMINATED. I ATTEMPTED TO TURN THE STEERING WHEEL AND WAS ONLY ABLE TO DO SO WITH GREAT EFFORT. I DROVE THE CAR ABOUT 100 FT AND PARKED IT FOR THE NIGHT UNTIL I CAN GET A TOW TRUCK FOR IT. I WILL BE CONTACTING MY LOCAL DEALERSHIP, REDLANDS FORD, WHERE I PURCHASED THE CAR ORIGINALLY.

Mileage: 150,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING LOST POWER AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED A FEW MINUTES PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUSE. SURPRISE FORD (623-792-2522, LOCATED AT 16825 W. WADDELL ROAD, SURPRISE, AZ 85388) WAS CALLED AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE INDEPENDENT MECHANIC INFORMED THE CONTACT THAT THE FAILURE MIGHT RECUR. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000.

Mileage: 153,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO CORWIN FORD TRI CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (509)544-8000) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE MANUFACTURER EXTENDED THE WARRANTY TO TEN YEARS/150,000 MILES FOR THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 210,800.

Mileage: 210,800

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO JIM BURKE FORD (2001 OAK ST, BAKERSFIELD, CA 93301, (661) 328-3600) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE STEERING MODULE WAS UPDATED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.

Mileage: 132,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 25 MPH, THE "POWER STEERING AID OFF" WARNING MESSAGE ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO ANDERSON FORD OF GRAND ISLAND (120 DIERS AVE, GRAND ISLAND, NE 68803, (308) 384-1700) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN NHTSA CAMPAIGN NUMBER AND THAT THE POWER STEERING NEEDED TO BE REPLACED. A REPAIR APPOINTMENT WAS SCHEDULED FOR OCTOBER 24, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WERE NOT RESPONSIBLE DUE TO THE VEHICLE'S MILEAGE. THE FAILURE MILEAGE WAS 159,111.

Mileage: 159,111

CAME OUT TO START UP MY VEHICLE WHEN IMMEDIATELY MY POWER STEERING ASSIST FAULT CAME ON. IT WOULDNT ALLOW ME TO BACK MY CAR BACK NOR TURN MY STEERING WHEEL AS IF IT WAS LOCKED. SO I TURNED THE CAR OFF FEELING DISCOURAGED I MAY HAVE WAITED 20 MINUTES AND STARTED THE VEHICLE UP TO NOW THERE IS NO MESSAGE. I PROCEEDED TO DRIVE THE VEHICLE ONCE I MADE IT BACK HOME THE MESSAGE CAME ON ONCE AGAIN AT THIS TIME I TOOK OUT MY CAR BOOK AND IT GAVE INFORMATION ON WHAT THE PROBLEM IS AND TO SEEK SERVICE AS SOON AS POSSIBLE.

Mileage: 120,958

WHEN IT ACCELERATE 0 TO 60 IT FEELS LIKE TREMBLES, EVEN WHEN IT PASSES 60 MPH IT FEELS. IF YOU ACTIVE THE OVER DRIVE IT FEELS IVEN MORE... I REPLACE THE TIRES, BRAKES , CONTROL ARM, MOTOR MOUNT. THE MECHANIC CHECK EVERYTHING. SO THE ONLY REST FOR CHECK IS THE RACK AND PINION THE HALL THING. THE EXPLORER IS IN VERY GOOD CONDITION

Mileage: 94,516

POWER STEERING DEFAULT ACTIVATES WHICH CAUSE YOU TO USE EXTREME FORCE TO NAVIGATE THE WHEEL AND THERE IS A POPPING NOISE IN FRONT OF VEHICLE. ALL WHILE DRIVING AND SITTING STILL.

Mileage: 126,499

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14E001000 (STEERING) AT VISALIA FORD (1300 E MINERAL KING AVE, VISALIA, CA 93292, (559) 625-1000). HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. IN ADDITION, WHILE MAKING TURNS, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD ONLY MOVE FORWARD AND BACKWARDS. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

I HAVE A 2012 FORD EXPLORER THAT WAS INCLUDED IN THE SAFETY RECALL 14S06. THE PSCM WAS REPROGRAMMED PRIOR TO ME PURCHASING THE VEHICLE. ASSOCIATED TO RECALL 14S06 IS THE EXTENDED COVERAGE PROGRAM 15N01, WHICH IS TO REMAIN OPEN ON THE VEHICLES THAT WERE RECALLED IN THE EVENT THAT ANY LOSS OF STEERING ASSIST DTCS ARE PRESENT. MY EXPLORER HAS A COMPLETE LOSS OF POWER STEERING AND THE DEALER HAS NOTED THAT MY ENTIRE STEERING GEAR ASSEMBLY MUST BE REPLACED. FORD REFUSES TO ACKNOWLEDGE EXTENDED COVERAGE 15N01. THIS COVERAGE IS SUPPOSED TO LAST FOR 10 YEARS AND 150,000 MILES. I AM AT 144,000 MILES. FORD CONTINUES TO REPEAT THAT MY CAR IS NOT INCLUDED IN THE SPECIAL COVERAGE. HOWEVER, PUBLICATIONS FROM FORD INDICATE OTHERWISE. REPLACEMENT OF MY STEERING GEAR IS $2,200. ALL OF WHICH SHOULD BE COVERED BY FORD. MY POWER STEERING AND STABILITRAK WARNINGS GO OFF AND I LOSE POWER STEERING WHILE DRIVING. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED CORRECTLY BY FORD. FORD'S CUSTOMER CARE DEPARTMENT IS SEVERELY INCAPABLE OF ANSWERING THE MOST BASIC QUESTIONS. THEY ARE ALSO INCAPABLE OF ACCURATELY DOCUMENTING WHAT YOU HAVE CALLED ABOUT MAKING IT IMPOSSIBLE TO REACH ANY RESOLUTION OR PROVIDE INFORMATION BEYOND WHAT YOU RESEARCH ON YOUR OWN. I REQUESTED ESCALATION AND WAS TOLD THAT THEY DON'T HAVE BOSSES, WON'T ESCALATE MY REQUEST FOR ADDITIONAL INFORMATION OR PROVIDE ORIGINAL RECALL NOTIFICATIONS FOR MY VIN. I WAS TOLD THE ONLY WAY TO PURSUE THE ISSUE FURTHER WAS TO WRITE A LETTER.

Mileage: 144,000

FOR THE PAST YEAR WHILE DRIVING AT HIGHWAY SPEEDS THE STEERING WHEEL GETS "STUCK" IN POSITION AND WILL NOT TURN LEFT OR RIGHT TO STAY IN YOUR LANE. I HAVE TO APPLY HEAVY PRESSURE ON THE STEERING WHEEL TO MAKE IT MOVE AGAIN BUT AFTERWARDS IT APPEARS TO DRIVE NORMALLY EXCEPT ON THE OCCASION WHEN IT DOES IT MULTIPLE TIMES IN A 3-4 HOUR TRIP. I MENTIONED IT TO MY FORD DEALERSHIP WHEN IN FOR OTHER SERVICE BUT NOTHING WAS EVER DONE ABOUT IT AND THEY DENIED A RECALL WAS OPEN FOR THE STEERING. FAST FORWARD TO MAY, JUNE, JULY AND AUGUST 2019. ON OCCASION WHEN BACKING OUT OF MY GARAGE, THE STEERING WHEEL WOULD LOCK UP AND I COULD NOT STEER THE VEHICLE WITHOUT USING EXCESSIVE FORCE. THE STEERING WHEEL WOULD THEN RELEASE AND STEER AS NORMAL. THIS HAPPENED MORE TIMES THAN NOT SO I STARTED TO WONDER IF IT WAS THE THE BRAKE PADS AND ROTORS STICKING TOGETHER BECAUSE THEY WERE WET WHEN THE VEHICLE WAS PARKED BUT THAT THEORY QUICKLY GOT SHOT DOWN AS IT HAPPENED EVEN IN A LONG DRY SPELL. TODAY, SEPT 05, 2019 AS MY WIFE WENT TO BACK OUT OF THE GARAGE, THE STEERING WHEEL WAS COMPLETELY LOCKED UP AND WOULD NOT BUDGE. NORMALLY I WOULD ROCK THE STEERING WHEEL LEFT TO RIGHT, BACK AND FORTH AND IT WOULD FREE UP BUT NOT THIS TIME. AFTER SEARCHING FOR REMEDIES ON THE INTERNET ONE PERSON RECOMMENDED TO TURN THE VEHICLE OFF AND WAIT A FEW MINUTES AND THEN TO START IT UP AGAIN. I DID THIS AND IT WORKED! I ALSO WANT TO RELAY THAT AT NO TIME DID I EVER SEE A WARNING LIGHT ON THE DASHBOARD WHILE DRIVING AT HIGHWAY SPEEDS OR WHEN STARTING THE VEHICLE AFTER BEING PARKED IN THE GARAGE. ITS POSSIBLE THAT THE STEERING MAY HAVE BEEN REPAIRED IN THE PAST BEFORE I PURCHASED THE VEHICLE (USED) AS IT DOES NOT SHOW UP IN A RECALL BY VIN SEARCH. NOTE: JUST STARTED CAR AGAIN AND THE STEERING IS LOCKED AGAIN. TOOK SEVERAL RESTARTS TO FREE IT UP!

Mileage: 121,775

THE STEERING LOCKED ON MY 2012 FORD EXPLORER LTD. WHILE DRIVING DOWN A CITY STREET. I COULD NOT TURN THE STEERING AND HAD TO COAST OFF THE ROAD. HAD TO CALL TO HAVE THE VEHICLE TOWED. A NOTICE ON THE CAR SAID CHECK POWER STEERING. I SEEN WHERE OTHERS HAVE HAD SIMILAR PROBLEMS WITH THIS VEHICLE, BUT I DIDN'T SEE IT AS A RECALL ITEM ON YOUR SITE.

POWER STEERING RECALL OF 2014- MY VEHICLE WAS RECALLED FOR STEERING WAS FIXED UNDER A RECALL IN 2014 THE EXTENDED THE WARRANTY TO 10 YEARS OF 150,000 MILES. MY VEHICLE KEEPS SHOWING A POWER STEERING ASSIST DEFAULT. IT HAS BEEN TO THE DEALER AND THEY CLAIM IT IS NOT SAVING A CODE SO THEY CAN'T DO ANYTHING. WHAT IS GONNA HAPPEN WHEN IT HAPPENS AT 70 MPH AND ME OR ONE OF MY FAMILY MEMBERS IS KILLED. THEY NEED TO HONOR THEIR WARRANTY AND FIX IT. I CAN NOT DRIVE IT TO DEALER ONCE THER STEERING FAILS AND THEY TELL ME THIS IS THE ONLY WAY THEY CAN FIX IT.

Mileage: 108,757

SINCE MARCH 2019, I HAD BEEN EXPERIENCING A SLIGHT STIFFNESS IN THE POWER STEERING. BY MAY, THE TRACTION SIGN CAME ON THEN WENT OFF. WHEN I ASKED THE DEALER ABOUT THIS, THEY SAID THERE WAS A 2-3 WEEK WAIT TO HAVE THE CAR LOOKED AT. IT DIDN'T HAPPEN OFTEN, BUT INFREQUENTLY. THEN ONE DAY IN LATE JUNE, WHEN I TURNED ON THE CAR AND BACKED DOWN THE DRIVEWAY, THERE WAS NO POWER IN THE STEERING. I DROVE BACK UP THE DRIVEWAY AND TURNED OFF THE CAR. THEN TURNED IT BACK ON AND ALL WAS FINE. IN LATE JULY IT HAPPENED AGAIN AND EARLY AUGUST IT COMPLETELY WENT OUT. I WAS ABLE TO GET THE CAR IN AT THE DEALERSHIP ON A FRIDAY AND THEY FOUND IT WAS THE STEERING GEAR FAILED INTERNALLY. THEY FINISHED REPAIRING THE CAR BY THE FOLLOWING TUESDAY. WHEN THE CAR WAS AT 141,000 MILES I HAD ASKED IF THERE WERE ANY RECALLS THAT HAVEN'T BEEN DONE ON THIS CAR. THEY SAID NO. MY QUESTIONS IS: DOES A SAFETY RECALL EXPIRE?

Mileage: 161,200

WHILE MY WAS DRIVING SHE WENT TO ACCELERATE FROM A STOP AND HEARD A NOISE. SHE THOUGHT MAYBE SHE RAN OVER GLASS OR SOMETHING. WHEN SHE WENT TO TURN THE CORNER THE VEHICLE KEPT GOING STRAIGHT. SHE ENDED UP HITTING ANOTHER VEHICLE DUE TO THE REAR SUSPENSION BREAKING. MY VEHICLE IS PART OF THE REAR SUSPENSION RECALL.

Mileage: 157,884

THE VEHICLE WAS STARTED UP AND WENT TO BACK OUT OF A PARKING SPOT. THE VEHICLE WAS PRACTICALLY IMPOSSIBLE TO STEER. THE STEERING WAS THE WORSE EVER TO TRY TO TURN THE WHEEL. HAD TO PULL INTO ANOTHER PARKING SPOT AND PARK IT THERE. TURN THE CAR OFF. THEN CAME BACK A FEW HOURS LATER AND STARTED THE CAR AND THE STEERING WORKED FINE. THIS HAS HAPPENED ON PREVIOUS OCCASIONS WHEN STARTING THE VEHICLE. THE STEERING IS IMPOSSIBLE TO TURN THE WHEEL. AGAIN, THIS HAS HAPPENED TO ME BEFORE, BUT LUCKILY ONLY WHEN STARTING UP AND INITIAL DRIVING. IT HAS PROBABLY HAPPENED AT LEAST 4 TIMES TO ME AND AT LEAST 2 TIMES FOR MY WIFE. I HAVE HEARD OF OTHER PEOPLE'S STEERING STOP WHEN DRIVING!

Mileage: 150,000

TL* THE CONTACT OWNED A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH AND MAKING A TURN, THE STEERING WHEEL WAS WOBBLING AND CRASHED INTO A TREE. THE VEHICLE FLIPPED INTO AN EMBANKMENT. THERE WERE NO WARNING INDICATOR LIGHTS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE NECK/BACK THAT REQUIRED MEDICAL ATTENTION. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WAS NO FIRE DUE TO THE CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE CONTACT CALLED FIVE STAR FORD LINCOLN OF WARNER (900 RUSSELL PKWY, WARNER ROBINS, GA 31088 (478) 273-8151) BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER: CAS 21979461 BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 19V435000 SUSPENSION. THE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

CAR WON'T GO INTO PARK

Mileage: 118,000

WHEN TURNING LEFT STEERING WOULD NOT RETURN WITHOUT EXTREME FORCE ON MY PART. VERY DANGEROUS BECAUSE IT KEPT ME GOING LEFT AND WOULD CAUSE A WRECK. DEALER DUPLICATED THE STEERING PROBLEM. VEHICLE WAS IN MOTION. DEALER STATED THE PROBLEM WAS WITH THE STEERING GEAR: REFER TO RECALL 19V-435

Mileage: 65,000

POWER STEERING WENT OUT. MY VEHICLE IS PART OF THE RECALL. TOOK IT TO MCMULLEN FORD IN COUNCIL BLUFFS, IA. THEY TOLD ME I'M 300 MILES OVER THE RECALL AND IT WAS GOING TO COST $1,900 TO FIX. VEHICLE HAS 108,954 MILES ON IT.

Mileage: 108,954

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING (EPS) FAILED AND THE EPS INDICATOR RANDOMLY ILLUMINATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING); ALTHOUGH, THE FAILURE WAS THE SAME AS LISTED IN THE RECALLS. CLASSIC FORD OF SMITHFIELD (1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577, (877) 679-8179) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A DIAGNOSTIC APPOINTMENT NEEDED TO BE SCHEDULED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) AND THE DEALER WAS TO ALSO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.

Mileage: 132,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT A UNKNOWN SPEEDS AROUND A CURVE, THE STEERING WHEEL SEIZED AS A RESULT, THE DRIVER HIT A CURVE AND CRASHED INTO A BUILDING METAL POLE. THE DRIVER DID NOT SUSTAINED INJURY, THE FRONT AND REAR PASSENGERS SUSTAINED BUMP AND BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

Mileage: 86,000

STEERING WHEEL LOCKS UP WHEN YOU START TRUCK AND HAVE TO TURN OFF AND RESTARTS TO GO AWAY

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL MADE AN ABNORMAL GRINDING NOISE WHEN TURNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VIN WAS INCLUDED IN AN UNKNOWN RECALL. THE VEHICLE WAS THEN TAKEN TO GOSCH FORD OF TEMECULA (26895 YNEZ RD, TEMECULA, CA 92591, (951) 708-9148) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING RACK NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR COULD NOT BE PERFORMED BECAUSE THE VIN DID NOT MATCH THE VEHICLE. THE FAILURE MILEAGE WAS 108,107.

Mileage: 108,107

POWER STEERING ASSIST FAULT CAME ON. 2014 A RECALL FOR THIS ISSUE. I JUST BOUGHT THIS VEHICLE 3 WEEKS AGO, CAN I STILL HAVE WORK DONE.

Mileage: 108,000

I HAVE BEEN EXPERIENCING 'POWER STEERING ASSIST FAULT' ERRORS ON STARTUP ON MY 2012 FORD EXPLORE FWD. THIS RESULTS IN COMPLETE POWER STEERING FAILURE WHICH MAKES IT IMPOSSIBLE FOR ME TO TURN THE WHEEL TO EITHER DIRECTION. I'VE READ THAT THERE IS A RECALL BUT FORD HAS NOT SENT ME ANY NOTIFICATIONS IN MAIL OR NOTIFIED ME WHEN I HAD THE CAR AT THE DEALERSHIP FOR SERVICE.

Mileage: 80,000

VEHICLE WAS IN MOTION WHEN POWER STEERING LOCKED UP AND ALL DASH LIGHTS FLASHED. RESULTED STRANDED ON SIDE OF BUSY ROAD AND ALL POWER STEERING FAILED. WAS DRIVING SIDE STREET AT TIME OF OCCURRENCE. I MADE MULTIPLE ATTEMPTS TO CONTACT FORD CORPORATE TO RESOLVE AND THEY REFUSE TO COVER UNDER GUARANTEED RECALL OF THE POWER STEERING RACK AND PINEON. I HAVE AUTO SERVICE CENTER REPAIRS WITH A REPAIR COST OF $2000.00. PLEASE ASSIST IN COVERING THIS COST FOR REPAIRS UNDER WARRANTY RECALL. I HAVE ONLY OWNED THIS VEHICLE FOR 2 YEARS. THANK YOU.

Mileage: 161,000

THE POWER STEERING ASSIST FAULT WILL RANDOMLY SHUT DOWN MY ABILITY TO STEER THE VEHICLE. THIS HAPPENED ONCE WHILE LEAVING MY DRIVEWAY TO TAKE MY KIDS TO THE BUS STOP. I COULD NOT BUDGE THE STEERING, I LOST ALL CONTROL. I TURNED THE VEHICLE OFF, THAN RESTARTED IT, THE ASSIST FAULT WAS NOT ON NOW AND I WAS ABLE TO DRIVE. LUCKILY THIS OCCURRED BE FOR I LEFT MY DRIVEWAY BECAUSE YOU LOOSE ALL CONTROL OF THE STEERING. OTHER TIMES IT COMES ON WHEN I START THE VEHICLE AND WILL NOT GO OFF RIGHT AWAY, LEAVING ME STUCK AT WORK, GROCERY STORE SO ON. MY CAR IS NOW IN MY DRIVEWAY WITH THE FAULT ON. I HAVE TRIED EVERYDAY, BUT THE CAR IS NOT DRIVABLE AND THE FAULT WILL NOT SHUT OFF THIS TIME. I HAVE ONLY OWNED THIS CAR FOR TWO YEARS AND ONLY DRIVE IT WHEN I HAVE TO. I DON'T FEEL SAFE IN A CAR THAT LOOSES STEERING AT ANY TIME. IF I'M ON THE HIGHWAY WHEN IT SHUTS DOWN I FEEL THIS IS RISKING LIFE AND SAFETY OF MYSELF AND ANYONE AROUND ME.

Mileage: 960,400

POWER STEERING LOCKS UP AND NEEDS REPLACEMENT. FORD DEALER CLAIMS THIS IS NOT COVERED UNDER RECALL, AND VIN SEARCH INDICATED NO OPEN RECALL FOR THIS VEHICLE. DEALER HAS RESET VEHICLE COMPUTER AND THAT MAY BE WHY NO OPEN RECALL SHOWS UP. INTERNET SEARCHES INDICATE THAT THIS IS A VERY COMMON PROBLEM AND SHOULD HAVE BEEN COVERED UNDER A PREVIOUS RECALL, BUT THERE IS NO EVIDENCE THAT THE VEHICLE EVER HAD RECALL WORK DONE. SO FAR THE PROBLEM ONLY PRESENTS ITSELF UPON INITIAL STARTUP WHILE THE VEHICLE IS STATIONARY. HOWEVER, INTERNET SEARCHES SHOW THAT OTHERS HAVE HAD STEERING LOCK UP WHILE IN MOTION, CAUSING VEHICLE ACCIDENTS.

Mileage: 130,400

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. APPROXIMATELY TWO AND A HALF YEARS AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), THE STEERING ABILITY FAILED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JUNGE CEDAR RAPIDS (319-393-6500, LOCATED AT 1200 BOYSON RD, HIAWATHA, IA 52233) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,100.

Mileage: 100,100

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED, WHICH MADE THE STEERING WHEEL VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO WATSON QUALITY FORD (6130 I 55, JACKSON, MS) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ELECTRIC STEERING GEAR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,700.*BF *JB

Mileage: 150,700

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED, BUT THE CONTACT DID NOT SPEAK WITH ANYONE. THE FAILURE MILEAGE WAS 78,000.

Mileage: 78,000

WHILE DRIVING ON A RURAL ROAD WARNING LIGHTS CAME ON. PULLED OVER, TURNED VEHICLE OFF. TURNED BACK ON. COMPLETE POWER STEERING FAILURE. APPEARS TO BE SAME ISSUE AS PREVIOUS RECALL.

Mileage: 100,295

START CAR AND EPAS STEERING DOES NOT WORK. RESTART A COUPLE OF TIMES WAS ABLE TO DRIVE JUST ONCE. THE NEXT DAY EVEN RESTARTING THE CAR DID NOT WORK. I SEE THAT THEIR WAS A RECALL FOR THIS ISSUE. I HOPE FORD FIXES THIS ISSUE UNDER THE RECALL.

Mileage: 106,000

IN 2014 THERE WAS A RECALL FOR MY VEHICLE. IT WAS NOT FIXED BECAUSE WHEN CHECKED MY CAR DID NOT SHOW ANY PROBLEM. NOW I CANNOT DRIVE MY CAR DUE TO POWER STEERING ASSIST FAULT. I CALLED THE DEALERSHIP AND WAS INFORMED THEY CANNOT FIX MY CAR BASED ON WARRANTY BECAUSE IT PREVIOUSLY CHECKED OUT FINE. THIS CAR IS NOT SAFE TO DRIVE AND QUITE EXPENSIVE TO FIX. WHY CAN'T THE RECALL STILL APPLY TO MY CAR. MY CAR WAS IN MY DRIVEWAY WHEN IT HAPPENED SO THANKFULLY NO ONE WAS HURT. BUT THE DANGER REMAINS IF I HAVE TO DRIVE IT ANYWHERE WITHOUT BEING ABLE TO GET IT FIXED.

Mileage: 175,405

OUR POWER STEERING FAILED COMPLETELY ON 12/17/2018. EXACT SYMPTOMS AS DESCRIBED IN FORMER RECALL 14V286000 - SOMEHOW FORD WAS ABLE TO CHANGE THIS RECALL TO AN EXTENDED WARRANTY WHICH LAPSES AT 150,000 MILES. OUR VEHICLE FAILED AT 150,950 MILES - RENDERING IT EXTREMELY DANGEROUS AND IMPOSSIBLE TO CONTROL. REPAIR COSTS OVER $2300. HOW THE NHTSA CAN ACCEPT SUCH AN AGREEMENT AS AN EXTENDED WARRANTY IN PLACE OF A BLANKET RECALL DEMONSTRATES THE POWER OF THE AUTO-MAKER LOBBY AT THE EXTREME DETRIMENT AND DANGER TO THE AMERICAN PUBLIC. FORD AND NHTSA SHOULD BE ASHAMED.

Mileage: 150,950

POWER STEERING FAULT. THE POWER STEERING JUST STOPPED WORK WHILE I WAS DRIVING WITH NOW WARMING UNTIL IT WAS COMPLETELY INOPERABLE. I NEARLY CRASHED IT TO AN ON COMING CAR IN THE PARKING LOT OF MY GYM. I NOTICE THERE WAS A RECALL FOR THIS MAKE AND MODEL BUT WHEN I DID A VIN SEARCH MY TRUCK WAS NOT REGISTERING A RECALL.

Mileage: 1

WHILE I WAS ABOUT TO MAKE A TURN AT A FOUR-WAY STOP, THE POWER STEERING ASSIST NOTIFICATION CAME ON AND MY STEERING WHEEL LOCKED. I RAN UP ONTO THE SIDEWALK. HAD THERE BEEN ANY PEDESTRIANS, THEY WOULD HAVE GOTTEN HIT.

Mileage: 1

STEERING ASSIST FAULT

Mileage: 99,250

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 70 MPH, THE POWER STEERING SEIZED AND THE "SERVICE POWER STEERING", TRACTION CONTROL, AND "SERVICE NOW" WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO KEYSTONE FORD (301 WALKER ROAD, CHAMBERSBURG, PENNSYLVANIA 17201, (717) 264-5104) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE DEALER LOCATED DIAGNOSTIC TROUBLE CODES U2011-49 AND C200B2F-2F. THE VEHICLE WAS REPAIRED AT OWNERS EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 16436064. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) ON MAY 29, 2014. THE CONTACT STATED THAT THE MANUFACTURER ISSUED A MEMORANDUM ON JULY 1, 2015 IN REFERENCE TO THE RECALL, STATING THAT IT WAS SUBJECT TO A WARRANTY EXTENSION CONVERSION. THE CONTACT STATED THAT THE MANUFACTURER REPLACED THE RECALL WITH A 150,000 MILE WARRANTY COVERAGE EXTENSION UNDER 15N01. THE DIAGNOSTIC TROUBLE CODES LOCATED EARLIER BY THE DEALER WERE CONSISTENT WITH THE WARRANTY COVERAGE; HOWEVER, THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT ELIGIBLE FOR THE 150,000 MILE WARRANTY EXTENSION PROGRAM. THE FAILURE MILEAGE WAS 158,000. *TR

Mileage: 158,000

WHILE DRIVING THE STABILITY CONTROL LIGHTS CAME ON AND THE WHEEL GOT TUFF.

STEERING GEARS LOCK STEERING SYSTEM ALMOST CAUSING A CRASH WITH MY 11 YEAR OLD SON IN THE CAR.

Mileage: 152,000

WHILE DRIVING AND GOING INTO TURN POWER STEERING WARNING CAME ON CAUSING TOTAL LOSS OF CONTROL OF VEHICLE. WAS ABLE TO STOP AND HAVE VEHICLE TOWED TO DEALERSHIP.

Mileage: 125,000

"POWER STEERING ASSIST FAILURE" WARNING WHEN STARTING THE CAR CAN USUALLY BE RESOLVED BY RESTARTING THE CAR AND HAS BEEN INTERMITTENT FOR THE LIFE OF THE VEHICLE, HOWEVER THE POWER STEERING (WHICH IS COMPLETELY ELECTRONIC--NO PULLEY OR HYDRAULICS) IS NOW FAILING WHILE DRIVING MAKING THE CAR NEARLY IMPOSSIBLE TO TURN AND ESPECIALLY AT LOWER SPEEDS BECAUSE YOU'RE FIGHTING THROUGH THE ELECTRONIC MOTOR IN THE EPAS SYSTEM.

Mileage: 70,000

MY VEHICLE HAS FAILURE ON THE ELECTRONIC POWER ATEERING ASSIST, AS NOTED ON RECALL CAMPAIN 14V286000 BY NHTSA FOR THIS VEHICLE BUT MY VEHICLE WAS NOT ON RECALL LIST. VEHICLE HAS EXPERIENCE LOSS OF POWER ON ELECTRONIC POWER STEERING MAKING ATEERING HARD. TODAY WHEN DRIVING ON HIGHWAY PROBLEM HAPPENED FOR THE THIRD TIME, HAD SOME TROUBLE GETTING OUT OF HIGHWAY, I NEED TO MIVE TO THE SIDE OF THE ROAD AND TURN OFF VEHICLE FOR SOME TIME AND TURNED BACK ON TO RESTART THE ELECTRONICS.

THE VEHICLE AT START UP HAS DISABLED POWER STEERING CAUSING THE VEHICLE UNABLE TO BE STEERED. THE VEHICLE WAS IN A DRIVEWAY AND WAS ABOUT TO PLACE INTO DRIVE GEAR WHEN THE WARNING LIGHT CAME ON AND COULD NO LONGER TURN THE STEERING WHEEL.

Mileage: 120,000

SUDDEN GRINDING IN THE STEERING WHEEL. SUSPECT IT IS RELATED TO A PREMATURELY FAILING STEERING GEAR BOX. OCCURRED WHILE VEHICLE WAS STATIONARY

Mileage: 106,000

SOMETIMES MY STEERING WHEEL WILL LOCK AND I CAN NOT MOVE AND I AM DRIVING WITH MY CHILDREN AND THAT SCARED ME I'VE CALLED THE TOW TRUCK TWICE TAKING IT TO THE DEALERSHIP FOR THEM TO FIND NOTHING. NOW MY VECHILE IS STARTING TO SHAKE WHEN I'M DRIVING AND I'M TIRED OF TAKING TO THE DEALERSHIP FOR NOTHING. I'VE TAKEN TO 2 DEALERSHIP AND THEY SAY THE SAME THING. IT'S ALWAYS WHEN I'M DRIVING. IT'S ALL I THE DEALERSHIP PAPERS. I'M SICK AND TIRED OF THIS . IT STARTED ABOUT 1 YEAR AFTER I GOT IT. I WOULD NOT BUY ANOTHER FORD

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO MANEUVER AS THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LUGOFF FORD, 979 HIGHWAY 1 SOUTH, LUGOFF, SC 29078), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED OR DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

Mileage: 160,000

SERVICE POWER STEERING. ADVANCE TRAC LIGHT CAME ON. UNABLE TO STEER VEHICLE WHILE ON HIGHWAY DOING 55MPH. WE ARE UNABLE TO GET THIS CAR REPAIRED DUE TO HIGH COST TO SHIP CAR 572MILES OUT OF TOWN. TOLD US THAT WE NEED TO PAY FOR THE REPAIR AND WILL GET REIMBURSED AT LATER DATE. HOWEVER AFTER EXPLAINING WE DON'T HAVE MONEY TO SHIP IT THEY OFFER LITTLE TO NO HELP. THERE IS A LOCAL SHOP THAT DOES WARRANTY REPAIRS BUT WE HAVE TO PAY OUT OF POCKET UP TO $1,600 NOT INCLUDING LABOR COSTS OF REPAIRS DONE TO VEHICLE. FORD THEN SAID 'REPAIRS AND SERVICES WOULD BE OUR RESPONSIBILITY' EXPLAINED IN PHOTO DOCUMENTATION

Mileage: 69,044

MY VEHICLES IS EXPEDITING RECALL 14S06 AND HAS HAPPENED 2X AND FOR DINNER IS AS SAYING MY VIN NUMBER IS BORN UNSER THE RECALL. HELP

STEERING WHEEL LOCKS UP WHILE DRIVING. I HAVE TO TURN THE CAR OFF IN ORDER TO UNLOCK THE STEERING WHEEL. VERY DANGEROUS. DEALER MADE ME BUY A NEW BATTERY AND "REPROGRAMMED" VEHICLE, BUT THE PROBLEM CAME BACK.. IT'S HAPPENED MULTIPLE TIMES. MOST RECENTLY ON 1/10/18.

Mileage: 77,390

POWER STEERING ASSIST FAULT, LOSE OF STEERING AT LOW SPEED LOST CONTROL AND HIT CURB

Mileage: 125,000

GEAR STEERING ASSY PROBLEM. STIFFNESS IN STEERING

A FEW TIMES AT SLOW SPEEDS THE 'POWER STEERING ASSIST FAULT' LIGHT WOULD COME ON AND IT WAS VERY DIFFICULT TO STEER. IF THE ENGINE WAS TURNED OFF AND BACK ON, IT WOULD CLEAR THE ISSUE. THIS LAST TIME IT HAPPENED THE 'SERVICE ADVANCETRAC' LIGHT ALSO CAME ON AND THE ISSUE COULD NOT BE CLEARED. THE CAR WAS TOO DIFFICULT TO STEER AND HAD TO BE TOWED TO THE DEALERSHIP. ALL OF THESE HAPPENED AT SLOW SPEEDS.

Mileage: 70,100

OUR POWER STEERING SYSTEM FINALLY WENT OUT ON OUR 2012 XLT. IN FACT, THE WIFE WAS DRIVING ON THE INTERSTATE WITH OUR TWO TODDLERS AT 75MPH WHEN IT WENT OUT. SHE PULLED OVER AND I HAD TO MEET UP WITH HER AND DRIVE IT HOME (NOT EASY). WE WOULD HAVE BEEN ELIGIBLE FOR THE RECALL IF THIS HAPPENED 8K MILES AGO, BUT SINCE WE ARE OVER THE 150,000 LIMIT, I GET TO PAY $1940.00 TO GET IT REPAIRED(GETTING REPAIRED AS THIS IS TYPED). ITS SAD REALLY, BECAUSE WHEN I WAS AT 120K, I WAS HAVING ISSUES WITH THE POWER STEERING AND WAS HOPING TO GET IT REPLACED AT THE DEALER, HOWEVER AT THE TIME, THEY WERE "UNABLE TO REPLICATE THE ISSUE" SO NO ACTION WAS TAKEN. I AM DISAPPOINTED, BECAUSE IT TAKES A COMPLETE FAILURE (AND ENDANGERMENT TO LIVES) FOR THE RECALL TO BE INITIATED. I WONDER IF GM'S IGNITION RECALL IS THE SAME WAY? I COULD REPAIR IT MYSELF AS ITS NOT TOO BAD OF A JOB, BUT DUE TO BEING BUSY, IT WOULD PROBABLY TAKE A WEEK OR TWO FOR ME TO DO ALONE AND THIS IS OUR PRIMARY FAMILY VEHICLE. MY SERVICE ADVISER HAS BEEN NOTHING BUT HELPFUL BUT HAVE TO SAY THAT I AM DISAPPOINTED IN FORDS APPROACH TO THE FAILURE OF A MAJOR COMPONENT OF THE VEHICLE.

Mileage: 158,000

AFTER STARTING THE CAR WHILE PARKED THE 'SERVICE ADVANCE TRAC" WARNING CAME ON. AFTER DRIVING APPROX. 100 FEET THE WARNING WENT AWAY. THERE WAS A SLIGHT HARDNESS IN THE STEERING AT THIS TIME. THAT WENT AWAY WHEN THE WARNING WENT AWAY. THIS OCCURRED ON NOV. 10, 2017. THE SECOND PROBLEM OCCURRED ON NOV. 23, 2017. WHILE PARKED OVERNIGHT AND ALL DAY IN OUR GARAGE I STARTED THE CAR AND THE "POWER STEERING ASSIST FAULT'' WARNING CAME ON. I COULD NOT TURN THE STEERING WHEEL AT ALL. I TURNED OFF THE ENGINE AND WITHIN 10 TO 15 SECONDS I STARTED THE CAR AGAIN. NO WARNING CAME ON AND THE POWER STEERING WORKED O.K. I STARTED THE CAR AGAIN THIS MORNING AND NO WARNING OR PROBLEM.

Mileage: 100,000

POWER STEERING QUIT WORKING IN THE PARKING LOT. HAS NO POWER STEERING. HAS HAD A SOFTWARE UPDATE TO FIX THE STEERING AND WAS TOLD THE STEERING NEEDED REPLACED BUT THE PART WAS ON BACK ORDER AND THEN WAS TOLD THE VEHICLE DIDN'T QUALIFY TO HAVE THE STEERING RACK REPLACED AND NOW IT HAS FAILED.

Mileage: 95,000

GEAR SHIFT MESSAGE - 'SHIFT TO PARK' AFTER PUTTING VEHICLE IN PARK AND IGNITION IS TURNED OFF.

Mileage: 45,000

I WAS DRIVING ON AN INTERSECTION THAT DASHBOARD LIGHTS STARTED FLICKERING AND THE CAR INDICATED CHECK MANUAL AND ORANGE WRENCH CAME OUT... AND ALL OF THE SUDDEN CAR STOP & I TRIED STARTING IT BUT IT WOULD IT WAS IN THE MIDDLE OF NOWHERE... I WAS ON 342 N. SAN FERNANDO RD., LOS ANGELES, CA 90031 AROUND 2:00 PM

Mileage: 82,900

POWER STEERING ASSIST FAULT SHOW UP AND THE STEERING WHEEL IS VERY HARD TO MOVE. I START AND TURNED OFF A COUPLE TIMES NOTHING HAPPENS. THIS IS MY SECOND TIME THIS HAPPEN. THE FIRST TIME START WORKING AGAIN BUT NOW HAVE 2 WEEKS IN MAY GARAGE WITHOUT BE ABLE OF MOVE THE CAR.

Mileage: 69,000

IMMEDIATELY AFTER IGNITION IS TURNED ON, POWER STEERING FAILURE LIGHT COMES ON AND STEERING WHEEL CAN BARELY TURN. TURN OFF IGNITION AND BACK ON AGAIN AND IT IS GONE. THIS HAS HAPPENED 5 TIMES IN THE LAST 2 MONTHS.

Mileage: 50,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING ASSIST SUDDENLY FAILED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT INDICATED THAT THE POWER STEERING ASSIST SOFTWARE WAS UPDATED IN 2013, BUT THE FAILURE STILL OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

Mileage: 160,000

POWER STEERING ON THE VEHICLE HAS FAILED ON AND OFF. I FIND OUT TOMORROW WHAT KIND OF SERVICE BILL I AM GOING TO BE HIT WITH WHEN THEY ATTEMPT THE RECALL. THIS RECALL HAS BEEN AROUND SINCE 2014 AND I WAS NEVER NOTIFIED OF IT! IF THIS HAD HAPPENED WHILE MY WIFE WAS ACTUALLY DRIVING THE CAR IT COULD HAVE CAUSED A MAJOR ACCIDENT! *TR

Mileage: 95,000

DROVE ABOUT 2 MILES IN THE MORNING WHILE TURNING ONTO THE INTERSTATE RAMP THE STEERING LOCKED UP WOULD NOT GO OVER 30MPH, SUV STARTED TO SMOKE WHILE THE TEMPERATURE GAUGE NEVER CHANGED INSIDE OF THE VEHICLE. LUCKY TO NOT HAVE CAUSED A MAJOR ACCIDENT. AFTER HAVING VEHICLE TOWED, PER THE MECHANIC THE COMPUTER SYSTEM IS FRIED, MOTOR VALVES MELTED, AND ALL SPARK PLUGS NEED TO BE REPLACED. THIS SUV IS ONLY A 2012 AND SHOULD NOT HAVE THIS MAJOR OF PROBLEMS WHEN IT HAS BEEN WELL TAKEN CARE OF. FORD REALLY NEEDS TO LOOK FURTHER INTO THIS SO THIS DOES NOT HAPPEN TO SOMEONE ELSE.

Mileage: 131,400

TAKATA RECALL I PURCHASED THIS VEHICLE IN JANUARY 2016, ON OCTOBER 22, 2016 WHILE DRIVING IN ELBERTON GEORGIA MY CAR ALERTED ME THAT THE POWER STEERING NEEDED TO BE SERVICED. ABOUT 2 MILES DOWN THE ROAD MY TURN SIGNAL WOULDN'T STAY ON WHEN BEING USED TO TURN. A FEW HOURS LATER WHEN READY TO HEAD HOME I COULD NOT GET MY CAR TO STEER WITHOUT MAJOR EFFORT ON MY PART. I AM A MOTHER OF 3 AND I REFUSE TO PUT MY KIDS IN AN UNSAFE VEHICLE. THE ISSUE HAS TO DO WITH THE POWER STEERING CONTROL MODULE AND I WAS INFORMED BY FORD THAT THEY WOULD NOT FIX THE ISSUE AT NO CHARGE BECAUSE THE RECALL 14S06 HAS EXPIRED AND I HAD EXCEEDED THE MILEAGE WARRANTY BY ALMOST 3000 MILES. I DON'T FEEL THAT I AM RESPONSIBLE FOR THE CHARGES TO GET THIS ISSUE FIXED BEING AS I WAS NOT AWARE OF THE RECALL. I'M NOT HAPPY THAT I'M EXPECTED TO COVER CHARGES ON SOMETHING I WASN'T AWARE WAS A PROBLEM WITH MY VEHICLE UNTIL THE SERVICE ALERT APPEARED. THIS IS MY 1ST FORD VEHICLE AND I ABSOLUTELY LOVE IT, HOWEVER, IF THIS IS THE CUSTOMER SERVICE THAT I AM GOING TO RECEIVE I WILL NOT EVER BUY ANOTHER FORD VEHICLE AND I WILL NOT RECOMMEND ANYONE TO PURCHASE FROM FORD. I HAVE BEEN WITHOUT A VEHICLE FOR 2 DAYS AS OF RIGHT NOW, WHICH MAKES IT VERY DIFFICULT TO GET MY KIDS TO DAYCARE/SCHOOL AND GET TO WORK. MY HUSBAND HAS HAD TO ASK ABOUT CHANGING HIS SCHEDULE IN ORDER TO HELP ME SINCE I DON'T HAVE A VEHICLE. SINCERELY, UNHAPPY MOTHER OF 3 *TR

Mileage: 152,600

VEHICLE HAS BEEN DRIVING PERFECTLY FINE AND OUT OF NO WHERE IT SHOWS 2 WARNINGS. ONE INDICTING TO SERVICE POWER STEERING, AND THE OTHER INDICTATING TO SERVICE ADVANCE TRAC SYSTEM. THE STEERING FLUID IS FULL AND THERE ARE NO DAMAGED TO THE HOSE OR POWER STEERING SYSTEM. THIS IS SHOWING THE SAME SIGNS OF THE RECALLED EXPLORERS YET THIS ONE HAS NOT BEEN RECALLED.

VEHICLE HAS 66,000 MILES. THE SERVICE POWER STEERING NOW AND ADVANCETRAC WARNING LIGHTS CAME ON SATURDAY EVENING (9/10/16). VEHICLE DROVE WITH NO ISSUES THAT EVENING. SUNDAY MORNING (9/11/16) THE SAME INDICATOR LIGHTS CAME ON AND THE POWER STEERING DID NOT WORK. CHECKED FOR LEAKS, FUSES, ETC. AND NO APPARENT ISSUES. AS DEALERSHIPS WERE CLOSED ON SUNDAY, AUTOZONE RAN DIAGNOSTICS AND SHOWED ZERO ERROR CODES, EVEN WITH WARNING LIGHTS ON. THIS VEHICLE IS NOT COVERED UNDER THE EXISTING 2012 FORD EXPLORER RECALL REGARDING THE SAME ISSUE THAT SEEMS TO BE OCCURRING IN THE SAME YEAR, MAKE AND MODEL OF CAR.

Mileage: 66,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING AT A LOW SPEED IN REVERSE, THE STEERING WHEEL SEIZED COMPLETELY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ANGLE SENSOR AND HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.

Mileage: 76,000

WHEN I WAS DRIVING MY FORD EXPLORER 2012 ON A BUSY HIGHWAY (US 60), THE VEHICLE SUDDENLY REMINDED ME THAT "POWER STEERING ASSIST FAULT", THEN THE STEERING WHEEL BECAME INOPERABLE, WHICH PUT ME IN AN EXTREMELY DANGEROUS POSITION. VERY LUCKILY, NO ACCIDENT HAPPENED; A GENTLEMAN STEPPED OUT HIS VEHICLE AND TOLD ME TO RESTART THE VEHICLE; AFTER THAT MY VEHICLE BECOME OPERABLE. THIS IS THE FIRST TIME, "POWER STEERING ASSIST FAULT" OCCURRED IN THIS VEHICLE, AND IT WAS COMPLETELY UNEXPECTED DURING DRIVING IN A BUSY HIGHWAY. IT IS A VERY DANGEROUS FAULT!!! ON OCT. 1ST, 2014, THIS VEHICLE'S "POWER STEERING CONTROL MODULE" WAS REPROGRAMMED, (2011-2013 EXPLORER, ELECTRIC POWER STEERING REPROGRAM PSCM), AT A FORD DEALER. THE FAULT OCCURRED TODAY APPEARS AN EVIDENCE THAT THE "REPROGRAM" DID NOT SOLVE THE PROBLEM. GIVEN A LARGE NUMBER OF FORD EXPLORERS RUNNING ON THE ROAD, I BELIEVE, THIS IS A VERY SERIOUS HIGHWAY SAFETY PROBLEM.

Mileage: 17,660

WHEN WE FIRST BOUGHT THE EXPLORER IN 2012 THE STEERING QUIT WORKING ON A HILL AND MY WIFE CRASHED INTO A BANK AND A CONCRETE LIGHT POLE. NEVER WAS PAID BACK FOR OUR INSURANCE DEDUCTIBLE PLUS NOW WE HAVE A WRECK CAR NOT WORTH NOTHING EVEN THOUGHT IT WAS REPAIRED. FORD DID THERE UPDATE RECALL TO THE STEERING. ALL HAS BEEN FINE TILL APRIL 2016. TWICE IT HAS SHOWED A STEERING ASSIST FAULT AND THE STEERING WHEEL WOULDN'T MOVE. LUCKILY IT WAS IN THE DRIVEWAY. FORD CAN'T LOOK AT IT FOR A WEEK SO IT SITS IN OUR DRIVEWAY MY WIFE IS SCARED TO DRIVE IT AGAIN AND I DON'T BLAME HER. SO HERE WE ARE AGAIN SAME PROBLEM WHICH WAS SUPOSABLEY FIXED

Mileage: 60,000

I FIRST REPORTED AN INCIDENT WITH THE LOSS OF POWER STEERING ON MARCH 24. I WAS TOLD THE PROBLEM WAS RESOLVED BY THE DEALER BY REPLACING MY BATTERY? HERE IT IS 10 DAYS LATER AND ANOTHER POWER STEERING ASSIST FAILURE. VEHICLE WAS REMOTE STARTED FROM INSIDE OUR HOME. 5 OR MORE MINUTES LATER MY WIFE GOT IN THE TRUCK TO FIND NO POWER STEERING AND THE "POWER STEERING ASSIST FAULT" ERROR MESSAGE ON THE DASH.

Mileage: 55,620

MY WIFE FIRST TOLD ME SHE THOUGHT SHE HAD A FLAT IN THE FRONT TIRE BECAUSE THE STEERING WHEEL WAS PULLING BACK AND FORTH. SHE STOPPED TO CHECK, NO FLATS. RESTARTED THE VEHICLE AND ALL WAS GOOD. LATER THAT WEEK WHILE DRIVING HER DASHBOARD LIGHTS BLINKED INCLUDING THE TRACTION CONTROL LIGHTS. (SHE WASN'T SURE WHAT OTHER LIGHTS ILLUMINATED) AT THE SAME TIME THE POWER STEERING FAILED. THE SOFTWARE FIX HAD ALREADY BEEN DONE FOR RECALL 14S06 LAST AUGUST. TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE BATTERY DIDN'T HAVE ENOUGH CHARGE TO RUN DIAGNOSTICS? THERE WAS NEVER ANY SIGN OF A WEAK BATTERY. I HAD NO RECOURSE BUT TO HAVE THEM CHANGE IT. AFTER INSTALLING THE NEW ONE I WAS TOLD NO CODES ARE PRESENT THAT WOULD WARRENT ANY ADDITIONAL SERVICE. I AM NOT CONFIDENT AT ALL THAT THIS VEHICLE IS SAFE TO DRIVE.

Mileage: 55,500

WHILE MAKING A LEFT HAND TURN, THE POWER STEERING WENT OUT, CAUSING MY VEHICLE TO VEER INTO A BRICK MAILBOX AND DITCH. RESULTING IN MAJOR DAMAGE TO MY VEHICLE AND MAILBOX. ALSO CAUSING INJURY TO MY RIGHT ARM AND SHOULDER.

Mileage: 45,795

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE STEERING WHEEL WOULD SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,700.

Mileage: 80,700

I WAS ON A RESIDENTIAL STREET DRIVING 35 MILES AN HOUR WHEN THE CAR SUDDENLY WENT LESS THAN 5 MILES AN HOUR IMMEDIATELY. I DROVE IT OFF TO A SAFE SPOT AND PARKED IT. LUCKILY NO ONE WAS BEHIND MED AND I WAS NOT ON AN INTERSTATE OR HIGHWAY. NO WARNING. IT WOULD NOT GO OVER 5 MILES AN HOUR, EVEN WITH THE ACCELERATOR PUSH ALL THE WAY TO THE FLOOR. I TOOK IT BACK TO THE DEALER, WHERE IT WAS EVALUATED AND I WAS TOLD IT NEEDED AN "UPDATE". NOW, I RECEIVED A LETTER IN THE MAIL FROM FORD AND WAS TOLD THERE IS A RECALL ON THIS CAR'S POWER STEERING UNIT. I AM AFRAID OF NOW DRIVING THE CAR TILL THE ELECTRICAL /COMPUTER SYSTEM IS FULLY TESTED. HOW DO I GET AN ANSWER?

Mileage: 34,500

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 42,000.

Mileage: 42,000

POWER STEERING FAILED ON INTERSTATE. DRIVER DROVE TO A SAFE PLACE. I MET THEM AND DROVE THE CAR TO A PLACE UNTIL IT COULD BE DRIVEN TO A DEALERSHIP. WHEN I TRIED TO DRIVE IT TO THE DEALERSHIP, VEHICLE WOULD NOT STEER AT ALL. I CALLED A TOW TRUCK. DEALERSHIP TOLD ME THE STEERING GEAR NEEDED REPLACED. THEY SAID IT WASN'T COVERED UNDER THE RECALL. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THE RECALL HAD BEEN PERFORMED AND WAS CLOSED, THEREFORE THE STEERING GEAR WAS NOT COVERED. WHEN THEY PERFORMED THE SOFTWARE UPGRADE FOR THE STEERING I HAD NOT HAD A PROBLEM WITH THE STEERING. I BELIEVE FORD AGREED TO THE RECALL AND PROVIDED THE SOFTWARE UPGRADE TO AVOID FIXING THE REAL PROBLEM, THE STEERING GEAR. IF THE STEERING HAD COMPLETELY LOCKED UP ON MY WIFE, SHE COULD HAVE BEEN INVOLVED IN A VIOLENT ACCIDENT AT 70 MPH. I THINK THE INVESTIGATION SHOULD BE REOPENED ON THE STEERING FAILURE, DUE TO THE FACT PEOPLE COULD BE INJURED OR KILLED IN AN ACCIDENT AND BECAUSE I BELIEVE FORD CHOSE TO MAKE THE LEAST COSTLY REPAIR TO AVOID CORRECTING THE PROBLEM. I AM NOT THE ONLY PERSON THAT HAS HAD THIS PROBLEM. I HAVE SEEN MULTIPLE POSTS WHERE FORD DID THE SAME THING TO OTHER OWNERS WITH THIS PROBLEM. IT IS OBVIOUS THE COST DIFFERENCE BETWEEN A SOFTWARE "FIX" AND THE STEERING GEAR REPLACEMENT AT A COST OF OVER $1,500.00 WOULD BE THE DESIRED FIX FOR FORD. THE SAFETY FIX WOULD BE REPLACEMENT OF THE STEERING GEAR. I BELIEVE YOU SHOULD INVESTIGATE ANY ACCIDENTS THAT MAY HAVE OCCURRED DUE TO THIS DEFECT AND MAY NOT HAVE BEEN INVESTIGATED DUE TO EXTENSIVE FRONT END DAMAGE. I COULD NOT STEER THE VEHICLE AT ALL, WHEN I WANTED TO DRIVE IT TO THE DEALER. THIS WAS WITNESSED BY RELATIVES AND THE TOW TRUCK DRIVER. I DON'T THINK FORD SHOULD BE ABLE TO OFFER A "SOFTWARE FIX" TO A PROBLEM THAT IS NOT FIXED BY THE SOFTWARE UPGRADE. THANK YOU FOR ALL YOU DO. *TR

Mileage: 61,000

ON 6/23/2015 MY WIFE BROUGHT HER 2012 FORD EXPLORER TO ME STATING IT WAS VERY HARD TO STEER. BY THE TIME I LEFT WORK AT 6PM, THE HIXSON FORD DEALERSHIP WAS CLOSED. THE NEXT MORNING, WHILE ON THE WAY TO THE FORD DEALERSHIP AND WHILE GOING AROUND A LONG CURVE ON HWY 546, THE STEERING WHEEL TOTALLY LOCKED UP CAUSING ME TO BE WITHIN INCHES OF HITTING AN ON-COMING CAR IN THE CURVE. JERKING THE WHEEL IN THE OPPOSITE DIRECTION THAT I WAS TURNING IN THE CURVE AND THEN BACK UNLOCKED IT AND ENABLED ME TO GET BACK IN MY LANE. FORD STATES THAT THEY HAD ALREADY "REPROGRAMMED THE PSCM POWER STEERING CONTROL MODULE" LAST JULY SO THEREFORE THE "RECALL" FOR THIS ISSUE (#14S06) HAS ALREADY BEEN CLEARED FOR THIS PARTICULAR VEHICLE. WHETHER FORD ALREADY REPROGRAMMED THE PSCM OR NOT, THE ISSUE WHICH THE RECALL WAS ISSUED "POWER STEERING MAY LOCK UP" HAS HAPPENED. MY POSITION IS THAT "REPROGRAMMING" OR UPDATING THE SOFTWARE IS NOT GOING TO FIX A FAULTY SENSOR WHICH IS A PART OF THE STEERING GEAR SO THE "ALTERNATIVE" RECALL FIX SHOULD HAVE BEEN COMPLETED IN THE FIRST PLACE WHICH IS "REPLACING THE STEERING GEAR". HIXSON WANTS $1,795 TO REPLACE THE ELECTRONIC STEERING GEAR. THE FAULTY SENSOR CANNOT BE REPLACED BECAUSE IT'S APPARENTLY BUILT INTO THE STEERING GEAR. THIS RECALL ISSUE SHOULD BE PAID FOR BY FORD WHO HAS ALREADY ADMITTED TO A FAULTY SENSOR. IM NOW ON MY 6TH DAY OF A RENTAL CAR.

Mileage: 49,696

STEERING MAKING CLUNKING NOISE WHEN YOU TURN STEERING LEFT TO RIGHT MOST OF THE TIME TO THE RIGHT

Mileage: 650,000

WHEN TURNING STEERING WHEEL LEFT TO RIGHT IT MAKES CLUNKING SOUND SOUND COMES FROM UNDER CAR MOST OF THE TIME TO THE RIGHT

Mileage: 65,000

I FIRST ENCOUNTERED THE PROBLEM ON MONDAY JUNE 08, 2015 AS I WAS DRIVING TO WORK AT THE TRAFFIC LIGHT ALL OF A SUDDEN THE STEERING WAS REALLY HARD TO STEER AS I WAS TRYING TO MAKE A LEFT TURN I HAD TO USE ALL OF MIGHT TO MAKE THE TURN VERY SCARY. I WAS ABLE TO DRIVE MY CAR HOME AFTER WORK THAT NIGHT, EVERYTHING OKAY TILL WEDNESDAY, JUNE 10, 2015 @ 7-8AM, DRIVING TO DROP MY KIDS OFF TO SCHOOL AND WORK, AS I WAS A MAKING A LEFT TURN IT HAPPENED AGAIN, BUT WORST IT WAS BUSIER DAY, 2 ERROR MESSAGE CAME ON ABOUT STEERING ASSIST AND TRAC ADVANCE MESSAGE, AND 2 LIGHTS CAME ON DASHBOARD WITH A CAR AND 2 WAVY LINES (ROAD) 2ND PICTURE WAS THE SAME WITH THE WORD OFF. I HAD TO USE ALL MY MIGHT AND DRIVE SLOW TO TURN INTO THE SCHOOL TURNED THE CAR OFF AND ON HOPING LIGHTS WILL GO OFF, STILL THE SAME CALL MY BOSS LET HER MY CAR ISSUES AND THAT IM RUNNING LATE. I CALLED FORD SERVICE DEPT, I WAS TOLD TO THE BRING CAR IN IMMEDIATELY NOT SAFE TO DRIVE BUT IT WILL COST ME TO TOW CAR. I DROVE CAR IN THAT NIGHT MYSELF, THURSDAY PICK UP RENTAL, FRIDAY -06/12/15, I RECEIVED A CALL FROM FORD SAYING PART WILL COST ME 1500.00- 2000.00, NOT INCLUDING LABOR. OUTRAGEOUS ITS A ELECTRICAL PROBLEM FORD SHOULD FIX IT FREE, BUT NO PER REP, LET HIM KNOW WHAT I WANT TO DO ON MONDAY RENTAL WILL BE ON MY OWN AFTER THAT. WOW, FIRST MY RENTAL I HAVE TO PAY FOR UPGRADE IT WAS NOT SAME SIZE AS MY VEHICLE, FAMILY OF 6(INCLUDING MY BLIND, DISABLED WHEELCHAIR FATHER) WHO WE CARE FOR, FORD STILL WONT COVER FOR A CAR SAME SIZE AS MY CAR. I WAS TOLD I NEED TO TAKE CARE OF THE DIFFERENCE FOR RENTAL UPGRADE IF I WANT A BIGGER CAR. SO, IVE DECIDED I DONT HAVE THAT KIND OF MONEY SO I WILL PICK MY CAR UP ON MONDAY, JUNE 15, 2015 AND HOPE AND PRAY THAT I WONT GET INTO AN ACCIDENT BECAUSE FORD WILL NOT WORK ME. MY OPTION IS TO TRADE MY CAR IN FOR ANOTHER CAR AND SPEND MORE MONEY. VERY DISAPPOINTED IN FORD!!!!!

Mileage: 37,000

ON MY WAY TO WORK THE SERVICE POWER STEERING LIGHT CAME ON IN MY 2012 FORD EXPLORER. WHEN I GOT WORK I CALLED THE FORD DEALER THEY SAID BRING THE VEHICLE IN THE STEERING COULD GO OUT. LATER THE SAME DAY I TOOK IT TO THE DEALER AND THE STEERING WENT OUT IN THE 2.5 MILE TRIP TO GET TO THERE. I WAS GOING VERY SLOW AND MANAGED TO MAINTAIN CONTROL OF THE CAR, IT WAS DIFFICULT AND SCARY, NO HYDRAULICS ANY MORE THESE SYSTEMS ARE ALL ELECTRONIC. THE DEALER HAS HAD THE VEHICLE FOR A WEEK AND HAS NOT BEEN ABLE TO RECREATE OR DIAGNOSIS WHAT'S WRONG AND THEREFORE HOW TO FIX IT. FORD HAS BEEN ABSOLUTELY NO HELP WILL NOT RETURN PHONE CALLS, NOTHING. SO TODAY THEY STOP THE CAR RENTAL COVERAGE AND SHOVE AN UNDIAGNOSED SAFELY ISSUE BACK ON ME. I REALLY DO NOT WANT TO DRIVE THIS VEHICLE NOT KNOWING IF THE STEERING MIGHT GO OUT AT ANY TIME. I FOUND ON THE INTERNET THERE HAVE BEEN STEERING RECALLS ON THIS VEHICLE MAKE, MODEL AND YEAR, BUT APPARENTLY ONLY THOSE ASSEMBLED IN CHICAGO. FORD HAS NOT ISSUED A RECALL ON THIS VEHICLE.

Mileage: 56,000

I AM UNABLE TO ENTER THE DATE OF 5/29/2015 WHICH WAS THE DATE THIS OCCURRED. THE CAR WAS DRIVING GOOD AND I STOPPED TO SHOP. I CAME BACK TO THE CAR, CRANKED THE CAR AND IMMEDIATELY RECEIVED THE MESSAGE OF POWER ASSIST FAILURE. I TRIED TO BACK UP AND REALIZED THAT I HAD NO POWER STEERING. I WAS ABLE TO GET TO A PARKING SPOT AND CHECKED THE SERVICE MANUAL. I FOLLOWED THE INSTRUCTIONS AND HOPED THAT THE POWER STEERING WOULD RESET AS WAS TOLD IN THE OWNER'S MANUAL. I WAS ABLE TO DRIVE SLOWLY AND GET HOME. TODAY I TOOK MY CAR TO HIXSON FORD, MONROE, LA AND HAD IT CHECKED. AT THIS POINT I WAS RECEIVING AN ADDITIONAL ERROR MESSAGES RELATED TO TRACTION. ALSO, MY SIGNAL LIGHTS WOULD NOT WORK. I HAD READ LAST NIGHT THAT THERE WERE SOME RECALLS ON THIS PROBLEM RELATED TO FORD EXPLORERS. THE TECHNICIAN CHECKED MY CAR AND TOLD ME WE WOULD HAVE TO REPLACE THE STEERING SHAFT/GEARS FOR $1,794.00. I HAD TO LEAVE MY CAR AT THE DEALERSHIP BECAUSE IT IS NOT DRIVEABLE. I WOULD LIKE FOR YOU TO CHECK AND SEE IF THIS IS AN ON-GOING PROBLEM FOR CARS WITH VIN NUMBERS NOT INCLUDED IN THE RECALL. I WAS TOLD THE RECALL WAS BASED ON WHERE THE CAR WAS MANUFACTURED. IT APPEARS TO ME THAT FORD HAS CONSISTENTLY HAD A PROBLEM WITH THE POWER ASSIST FAILURE ON 2012 FORD EXPLORERS.

Mileage: 42,000

I WENT TO CRANK MY CAR AND WHEN I DID I IMMEDIATELY RECEIVED A POWER STEER FAIL ASSIST NOTICE. MY CAR HAD NO POWER STEERING. I WAS ABLE TO SLOWLY DRIVE TO A PARKING SPACE AND REVIEW MY OWNER'S MANUAL. I LET THE CAR SET FOR 10 SECONDS AND THEN CRANKED AGAIN IN HOPES THAT IT WOULD RESET. IT DIDN'T. I WAS ABLE TO DRIVE HOME AND PARK THE CAR. THIS MORNING I TOOK THE CAR TO HIXSON FORD IN MONROE, LA. BY THAT TIME I HAD RECEIVED A TRACTION ERROR ON THE DASHBOARD AND ALSO WAS UNABLE TO USE MY SIGNAL LIGHT. I WAS TOLD ALL OF THIS WAS IN RELATION TO THE POWER STEERING AND THE NEED TO REPLACE THE STEERING COLUMN FOR A PRICE OF $1794.00. IT APPEARS THAT FORD IS VERY AWARE OF THE PROBLEMS OF THE POWER STEERING FAILURE. WHY HASN'T THERE BEEN A LARGER RECALL? MY CAR IS NOT ONE OF THE 2012 MODELS THAT WAS RECALLED. JUST OUT OF WARRANTY AND THEN THIS. I THINK FURTHER INVESTIGATION IS NEEDED IN THE PROBLEMS WITH THE POWER STEER FAILURE.

Mileage: 42,000

STARTED CAR AND POWER STEERING ASSIST FAILURE WARNING CAME ON. YOU COULD NOT STEER AT ALL. HAD TO TURN CAR OFF AND ON A COUPLE TIMES TO GET COMPUTER TO RESET. CARS 3 YRS OLD JUST OUT OF WARRANTY AND FORD WON'T COVER IT EVEN THOUGH STEERING COULD LOCK UP AS YOUR DRIVING.

Mileage: 60,000

I RECEIVED A RECALL NOTICE A WHILE AGO AND TOOK MY CAR IN RIGHT AWAY FOR THE SOFTWARE FIX. NOT LONG AFTER THAT, I STARTED HAVING PROBLEMS WHERE THE POWER STEERING INTERMITTENTLY DIDN'T SEEM TO BE WORKING. 2 WEEKS AGO I TOOK IT TO THE DEALER TO BE CHECKED. THEY SAID THEY FOUND NO PROBLEM. 7 DAYS LATER I GOT IN MY CAR AND IMMEDIATELY GOT A POWER STEERING ASSIST FAULT ERROR ON THE DASHBOARD AND COULDN'T TURN THE STEERING WHEEL. I HAD IT TOWED TO THE DEALERSHIP BUT ONCE IT WAS THERE, THE POWER STEERING WAS WORKING FINE. NOW, 5 DAYS LATER, MY CAR IS STILL THERE AND THE ONLY THING THEY KEEP TELLING ME IS THAT THEY HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM SO THEY CAN'T DO ANYTHING. I SENT THE SERVICE REP A LINK TO MULTIPLE WEBSITES WHERE MANY PEOPLE HAVE HAD THIS EXACT SAME PROBLEM WHICH CAN ONLY BE REPAIRED BY REPLACING THE STEERING GEAR ASSEMBLY BUT THEY MADE IT CLEAR THAT THEY WON'T FIX IT UNTIL THEY SEE IT HAPPEN FOR THEMSELVES EVEN THOUGH THEY RETRIEVED THE ERROR CODE FROM THE DIAGNOSTICS IN THE CAR. I CONTACTED A FORD REP DIRECTLY AND GOT AN EMAIL MESSAGE FROM THE REGIONAL REP WHO ALSO SAID THAT IF THE DEALERSHIP CANNOT REPLICATE THE PROBLEM THERE IS NO REPAIR. SO, UNLESS IT HAPPENS AGAIN WHILE THEY HAVE IT I'LL HAVE TO JUST DRIVE IT AND HOPE THAT WHEN IT DOES HAPPEN AGAIN IT ISN'T IN A SITUATION THAT INJURES ME OR A MEMBER OF MY FAMILY. ALSO, IF IT DOES HAPPEN AGAIN WHILE I'M DRIVING BUT DOESN'T GO OUT PERMANENTLY IT DOESN'T MATTER BECAUSE THEY'LL ONLY FIX IT IF IT HAPPENS TO THEM NO MATTER WHAT CODES ARE PRESENT IN THE SYSTEM. SO IT APPEARS THAT INTERMITTENT LOSS OF POWER STEERING IS OK FOR FORD SINCE THEY'LL ONLY REPAIR IT IF THEY EXPERIENCE IT NO MATTER WHAT THE CAR DIAGNOSTICS SAY! HOW MANY FORD OWNERS ARE ON THE ROAD NOW JUST WAITING FOR THEIR POWER STEERING TO GO COMPLETELY OUT? HOW IS THIS A SAFE POLICY? I SHOULDN'T BE AFRAID TO DRIVE MY CAR!!! *TR

Mileage: 50,100

IN A PARKING LOT ON A FRIDAY DEC.19 AT 6AM, THE STEERING ASSIST DASH WARNING LIGHT CAME ON, AND IN SAME INSTANCE, STEERING LOCKED UP. I WAS UNABLE TO STEER, BUT WAS ABLE TO BRING MY 2012 FORD EXPLORER LIMITED TO A STOP. RESTARTING THE CAR ENABLED STEERING. I NOTIFIED MY SPOUSE WHO CALLED DEALERSHIP AND ARRANGED FOR A SERVICE VISIT THE NEXT MONDAY. DEALER HONORED RECALL ( 14S06 ELECTRIC POWER STEERING ) FOR ISSUE BY FLASHING THE SOFTWARE. MY 2012 FORD EXPLORER WAS PRESENTED TO ME AS REPAIRED & FIXED AND READY TO DRIVE IN A SAFE MANNER. SAME EVENT OCCURRED JAN. 8 AT 8PM IN A PARKING LOT. I TOOK MY EXPLORER TO SAME DEALER THE NEXT MORNING. THE DEALER CALLED AND STATED THE RACK & PINION AND SEVERAL STEERING MODULES REQUIRED REPLACEMENT. DEALER THEN STATED YOU ONLY GET ONE (1) FORD RECALL SERVICE FOR AN EVENT AND ANY FURTHER WORK WOULD NOT BE COVERED BY FORD MOTOR COMPANY. AFTER THE FIRST REPAIR ATTEMPT WHICH WAS NOT A SOLUTION, ALL COSTS ($1700-$2300 FOR RACK & PINION/ASSOCIATED PARTS CONTRASTED TO A VIRTUALLY NO COST SOFTWARE UPDATE DONE UNDER THE RECALL AS A POTENTIAL FIX(THUS USING UP YOUR RECALL AND CLOSING YOUR CASE, WHEN THE RECALL ADDRESSES THE PARTS FAILURE) ARE BORNE BY THE VEHICLE OWNER EVEN IF IT STILL A RECALL EVENT. DEALER DID STATE THEY WOULD CHECK WHAT FORD WOULD DO SINCE THE SECOND EVENT OCCURRED 2 WEEKS AND 600 MILES LATER. BASICALLY, FORD HAS DEVELOPED A POLICY TO CIRCUMVENT COVERING THE COST OF A MANDATED SAFETY RECALL. AN INTERNET SEARCH SHOWS THIS IS A BUSINESS-AS-USUAL PRACTICE FOR FORD FOR THIS STEERING LOCK UP RECALL. BOTTOM LINE - FORD IS KEEPING UNSAFE VEHICLES, WHICH HAVE A RECALL NOTICE, ON THE ROAD AS PEOPLE WHO DON'T HAVE THE FUNDS OR STAMINA TO FIGHT FORD, LEAVE THE FORD DEALER SERVICE DEPARTMENT WITH THE SAME UNREPAIRED SAFETY DEFECT PRESENT. *TR

Mileage: 46,100

POWER STEERING ASSIST FAILURE LIGHT CAME ON AND VEHICLE STEERING LOCKED UP. WAS TOLD BY FORD DEALER IT IS UNSAFE TO DRIVE THIS VEHICLE YET THEY WANT ME TO DRIVE IT TO THEM TO BE REPAIRED WHICH THEY ARE GOING TO CHARGE ME FOR. I FEEL THIS SHOULD BE COVERED BY FORD IN FULL. *TR

Mileage: 62,000

POWER STEERING LOSS WHILE DRIVING. STEERING BECOMES DIFFICULT. MUST SHUT OFF CAR AND RESTART TO RECOVER POWER STEERING. HAPPENS OFTEN. TAKEN IN FOR SERVICE AND SOURCE OF PROBLEM WAS NOT ISOLATED OR FIXED. *TR

Mileage: 33,000

THE POWER STEERING PUMP QUIT WORKING 2 TIMES ON MY MOTHERS SUV. VEHICLE WAS TAKEN TO FORD TWICE BECAUSE THEY DID NOT FIX IT THE FIRST TIME. SAW RECALL BUT EXPLORER WAS NOT IN THE LIST. I AM A MECHANICAL ENGINEER AND WAS DRIVING THE VEHICLE ON BOTH OCCURRENCES. IT IS MY ETHICAL RESPONSIBILITY TO REPORT THIS ISSUE. I ALSO WORK IN AUTOMOTIVE FIELD AND I KNOW THIS WAS A FAILURE OF THE POWER STEERING. I DO NOT WANT MY MOTHER OR ANY INDIVIDUAL HURT DUE TO LACK OF INVESTIGATION. I EXPECT A RESPONSE FROM YOUR ORGANIZATION. THE DEALERSHIP CAN PULL UP ALL INFO, A RENTAL WAS PROVIDED. I WAS BARELY ABLE TO MANAGE THE VEHICLE TO THE SIDE OF THE ROAD, A WEAKER DRIVER, PHYSICALLY, WOULD HAVE HAD AN ACCIDENT. *TR

Mileage: 20,000

SAFETY RECALL NOTICE 14S06/NHTSA RECALL 14V-286 WE RECEIVED THIS RECALL NOTICE IN THE MAIL FROM FMC. KNOWING WE HAD A TRIP COMING UP, I IMMEDIATELY TOOK THE VEHICLE IN TO KEN GARFF FORD IN UTAH FOR SERVICING AND TO HAVE THE RECALL CORRECTED. THEY SUPPOSEDLY FIXED THE ISSUE SO I WENT ON MY WAY. I DROVE A SINGLE GAS TANKS WORTH (APPX 400 MILES) AND THEN EVERYTHING WENT TO HELL. POWER STEERING FAILED, TRACTION CONTROL FAILED, TERRAIN MANAGEMENT FAILED. THIS IS THE EXACT PROBLEM FOR WHICH FORD ISSUED THE RECALL IN THE FIRST PLACE. THE FORD DEALERSHIP IS NOW TELLING ME THAT THEY COMPLETELY FIXED THE PROBLEM AND IT IS MY FAULT THAT THESE SYSTEMS FAILED. THEY WANT ME TO BELIEVE AN ELABORATE TALE ABOUT HOW I HAVE DRIVEN MY EXPLORER 72000 MILES WITHOUT A PROBLEM AND SUDDENLY, AFTER THE RECALL GETS FIXED, I THEN HAVE THAT EXACT PROBLEM? THAT IS A SNEAKY LIE THAT MIGHT WORK ON SOMEONE MORE PASSIVE. WHEN THE VEHICLE FAILED WE WERE DRIVING WITH OUR FAMILY ON A VACATION AND THIS INCIDENT STRANDED US IN MERIDIAN, IDAHO, WHERE OUR VEHICLE CURRENTLY SITS 6 WEEKS LATER. IT SEEMS TO ME THAT WHEN A SAFETY RECALL IS ISSUED AND "FIXED" IT SHOULDN'T CREATE A SAFETY ISSUE FOR THE CONSUMER ANYMORE, WHICH IS EXACTLY WHAT THIS PROBLEM CAUSED. IT ALSO SEEMS TO ME THAT IT IS AWFULLY CONVENIENT FOR FMC THAT MY CAR BROKE IMMEDIATELY AFTER IT WAS "FIXED". SO NOW I AM LIABLE FOR THE REPAIRS. HOW NICE FOR FMC. MEANWHILE, IT TOOK FMC 6 WEEKS TO GET THE PART TO THE DEALERSHIP IN IDAHO SO THEY COULD "FIX" THE ISSUE. WE'LL SEE HOW LONG IT HOLDS UP THIS TIME. I AM STILL WAITING TO GET MY CAR BACK. *TR

Mileage: 72,000

RECEIVED RECALL LETTER FROM FORD TO GET MY VEHICLE IN IMMEDIATELY. CALLED SACRAMENTO DOWNTOWN FORD AND SPOKE WITH DAVID. DAVID SAID "SORRY, CAN'T HELP YOU RIGHT NOW AS THEY HAVE NOT SENT US THE PARTS OR THE SOFTWARE". HE ADDED, "CALL BACK IN A COUPLE OF WEEKS". I WAS SHOCKED THAT NOTHING WAS OFFERED. WEBSITE EVEN STATES MAY CAUSE INABILITY TO STEER YOUR CAR AND LETTER EVEN STATES MAY CAUSE AN ACCIDENT. BUT THEY CAN'T HELP ME RIGHT NOW? SO DISAPPOINTED IN FORD! IF SOMETHING HAPPENS TO ME OR MY FAMILY FORD WILL PAY.

I WAS STOPPED AND THE CAR WAS IDLING IN DRIVE (I WAS BRAKING) WHEN THE CAR BEEPED AND DISPLAYED TWO WARNINGS, ONE ABOUT POWER ASSIST FAILURE OR OFF AND THE OTHER ABOUT ADVANCETRAC SERVICE (I DON'T REMEMBER THE EXACT WORDING OF THE ERRORS). THE POWER STEERING WAS NO LONGER WORKING IN THE CAR. I PUT THE CAR IN PARK AND TURNED IT OFF AND ON AGAIN. AFTER IT TURNED ON IT STILL SAID THE ERRORS BUT I WAS ABLE TO MOVE THE STEERING WHEEL, AND WHEN I PUT IT IN DRIVE AND MOVED UP A BIT THE ERRORS ALSO WENT AWAY. I CALLED THE DEALERSHIP AND THEY WERE ABLE TO TELL ME THERE IS AN ACTIVE RECALL BUT THAT THEY DIDN'T KNOW ANYTHING ON HOW TO FIX IT WHAT IT WAS, OR ANY TYPE OF REMEDY OR REASSURANCE. THEY SAID THE SOONEST THEY COULD TAKE THE VEHICLE TO LOOK AT IT WAS A WEEK AWAY. *TR

Mileage: 36,000

DRIVING TO WORK ON JUNE 25, 2013 (20,420 MILES) ON THE HIGHWAY GOING 55 MPH WHEN A "POWER STEERING ASSIST" FAULT CODE POPPED ONTO THE SCREEN AND WITH VERY LIMITED STEERING CAPABILITIES WAS ABLE TO PULL OFF OF THE HIGHWAY, TURN OFF THE ENGINE FOR 10 MINUTES AND THE ERROR CORRECTED ITSELF. ON MAY 9, 2014 (30,513 MILES), AFTER COMING OFF A WINDING ROAD TURNED ONTO A STRAIGHT LANE, POWER STEERING ASSIST FAULT CODE POPPED UP AGAIN, WAS ABLE TO DRIVE IT HOME. ON MAY 23, 2014 (31,002 MILES), GOT INTO MY PARKED VEHICLE TURNED ON ENGINE AND THE POWER STEERING ASSIST CODE POPPED UP AND I WASN'T ABLE TO TURN THE WHEEL AT ALL, HAD TO TURN OFF THE ENGINE AND RESTART IT AGAIN. WHEN THE FIRST INCIDENT HAPPENED ON JUNE 25, I CONTACT MY LOCAL DEALERSHIP AND I WAS INSTRUCTED "IF IT HAPPENS AGAIN, BRING IN YOUR VEHICLE." FOR THE SECOND INCIDENT, I TOOK MY VEHICLE TO THE DEALERSHIP AND BECAUSE THERE WAS NO FAULT CODE SHOWING AT THAT TIME, THEY COULDN'T FIND ANYTHING WRONG AND WAS TOLD "IF IT HAPPENS AGAIN, DON'T TURN OFF YOUR ENGINE AND DRIVE STRAIGHT TO THE NEAREST DEALERSHIP SO THEY CAN RETRIEVE THE CODES." MY MAIN CONCERN IS NOT BEING TO CONTROL THE VEHICLE IF IT HAPPENS AGAIN AND CAUSING AN ACCIDENT. *TR

Mileage: 20,420

FORD EXPLORER 2012 WITH VIBRATION AND GRINDING SOUND IN THE STEERING COLUMN AND LOSS OF ALL STEERING. INITIALLY INFREQUENT HOWEVER AFTER TWO YEARS THE OCCURRENCE IS COMMON AT ALL SPEEDS AND ROAD CONDITIONS. I HAVE EXPERIENCED SUDDEN AND TEMPORARY LOSS OF ALL STEERING ON THE INTERSTATE HIGHWAYS. I TOOK MY VEHICLE TO THREE SEPARATE FORD DEALERS FOUR TIMES FOR THIS PROBLEM. I WAS TOLD BY THE SERVICE ADVISER THERE WERE NO DIAGNOSTIC ERRORS AND THE PROBLEM COULD NOT BE REPLICATED IN A TEST DRIVE BY THE SERVICE TECHNICIAN. WHEN I RETURNED TO MY LOCAL FORD DEALER IN MAY, 2014 I BROUGHT WEBSITE REPORTS OF OTHER DRIVERS EXPERIENCING STEERING GEAR FAILURE IN THEIR 2011 AND 2012 FORD EXPLORERS. THIS VEHICLE IS CURRENTLY WAITING AT THE FORD DEALER (OVER TWO WEEKS) FOR REPLACEMENT PARTS. *TR

Mileage: 4,257

ON THREE DIFFERENT OCCASIONS WITHIN THE LAST MONTH THE POWER STEERING FAULT ASSIST HAS GONE OFF. TWICE WHILE DRIVING AND ONCE WHEN FIRST STARING THE VEHICLE. I TOOK IT TO THE SHOP AND THEY DROVE IT FOR A FEW DAYS BUT CAN'T FIX THE PROBLEM UNLESS SOMETHING IS RECALLED OR THE PROBLEM HAPPENS WHILE THEY HAVE THE VEHICLE. THIS IS TO DANGEROUS OF AN ISSUE TO HAPPEN WHILE DRIVING WHEN MY TWO SMALL CHILDREN ARE IN THE CAR. *TR

Mileage: 42,000

WHILE DRIVING DOWN THE INTERSTATE MY POWER STEERING WENT OUT. IT WAS VERY HARD TO MANEUVER MY CAR TO THE EXIT RAMP AND ALMOST IMPOSSIBLE TO TURN ON SMALLER STREETS. *TR

Mileage: 28,498

THIS IS THE SECOND INCIDENT WITH THE STEERING ASSEMBLY. IN AUGUST OF 2012 MY POWER STEERING FAILED AND THE STEERING ASSEMBLY WAS REPLACED AFTER A TWO MONTH WAIT FOR PARTS. (FIRST CLUE THERE WAS A SERIOUS PROBLEM) IT WAS REPAIRED AND 6 MONTHS LATER IT HAS FAILED AGAIN. I AM A POLICE OFFICER AND WE HAVE PURCHASED FORD EXPLORERS AS PATROL VEHICLE. I HAVE WRITTEN A LETTER TO THE POLICE ASSOCIATION WITH MY CONCERNS ABOUT OFFICER SAFETY ISSUE. WHEN IS NHTSA GOING TO STEP UP TO THE PLATE AND RECOGNIZE THE SERIOUS SAFETY ISSUES WITH THIS FLAW. THIS PROBLEM COULD HAVE BEEN BURIED YEARS AGO, BUT WITH SOCIAL MEDIA THE PROBLEM IS EXPOSED. YOUR CREDIBILITY AS AN INVESTIGATIVE BODY IS CERTAINLY AT QUESTION. THE FACT RECALLS WERE FORCED ON TOYOTA AND YOU BLATANTLY IGNORE THE ISSUES WITH FORD IS AN INTEGRITY ISSUE WITH YOUR ABILITIES TO BE IMPARTIAL. MY NEIGHBORS LOST A 4 YEAR OLD SON IN THE OLD CHRYSLER MINI VAN ISSUES WITH THE REAR LATCH PROBLEM. IT WAS UNCOVERED THAT CHRYSLER WAS AWARE OF THIS PROBLEM AND WAS EXPOSED BY THE MEDIA. DEALING WITH FORD HEAD OFFICE GIVES ME THE IMPRESSION THAT THEY ARE NOT CONCERNED ABOUT CUSTOMER SAFETY OR MY CONCERNS. I WONDER HOW THEY WERE SO EMPOWERED. THERE ARE MANY ARTICLES SINCE 2012 ABOUT NHTSA INVESTIGATING THIS ISSUE. INFLUENCED BY CORPORATE POWER OR AN INEPT INVESTIGATIVE BODY. I THINK BOTH. *TR

Mileage: 50,000

MY WIFE WAS DRIVING OUR 2012 FORD EXPLORER DOWN THE HIGHWAY WHEN THE STEERING WENT STIFF (POWER STEERING WENT OFF), CAUSING THE VEHICLE TO SWERVE INTO THE OTHER LANE, AFTER WHICH THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT CAME ON. I HAPPENED TO BE IN OUR OTHER CAR FOLLOWING DIRECTLY BEHIND HER AND WAS ABLE TO WATCH THE INCIDENT HAPPEN. SHE IMMEDIATELY SLOWED DOWN AND STEERED THE VEHICLE TO THE SIDE OF THE ROAD. I SWITCHED VEHICLES WITH HER AND DROVE THE EXPLORER TO OUR HOUSE, WITH NO ADDITIONAL TROUBLE. AFTER RESTARTING THE VEHICLE, THE FAULT LIGHT WAS NO LONGER ON. OUR VEHICLE IS AT THE DEALER NOW, AND THEY COULD NOT FIND ANY ISSUES. I DID A GOOGLE SEARCH AND FOUND THIS WEBPAGE, WHICH CLEARLY SHOWS THAT THIS ISSUE IS WIDE SPREAD AND COULD EASILY CAUSE A FATALITY: HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2012/FORD/EXPLORER/STEERING FORTUNATELY, MY WIFE WAS ONLY TRAVELING 45 MPH AND THERE WAS NO OTHER VEHICLE IN THE OTHER LANE WHEN THE CAR PULLED OUT OF THE LANE. WE HAVE NOT RECEIVED A SAFETY RECALL FOR THIS ISSUE YET, BUT WE RECOMMEND NHTSA CONTACTS FORD IMMEDIATELY TO INQUIRE ON WHAT THEY ARE DOING TO IDENTIFY THE DEFECT AND IMPLEMENT AN IMMEDIATE SOLUTION. THIS ISSUE, IF NOT CORRECTED, MAY RESULT IN A FATALITY - ESPECIALLY IF THE VEHICLE IS BEING OPERATED BY A YOUNG, ELDERLY OR DISTRACTED DRIVER. *TT

Mileage: 28,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH THE POWER STEERING SUDDENLY MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE CONTACT INDICATED THAT THE DISABLED AIR BAG AND DISABLED TRACTION CONTROL SENSOR LIGHTS ILLUMINATED DURING THE INCIDENT. THE VEHICLE WAS TURNED OFF AND BACK ON SEVERAL TIMES IN ORDER TO CORRECT THE DEFECT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 51,805.

Mileage: 51,805

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT, A GRINDING NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 44,000. *TR

Mileage: 44,000

WHILE TRAVELING 70 MPH ON A HIGHWAY STEERING WHEEL LOCKED UP, POWER STEERING ASSIST LIGHT AND TRACTION CONTROL LIGHTS STARTED FLASHING. VEHICLE BEGAN TO SWERVE AS BRAKES WERE APPLIED. WAS ABLE TO COAST OFF OF HIGHWAY WITH MUCH EFFORT AND PULL INTO A PARKING LOT TO CALL FOR ASSISTANCE. VEHICLE TAKEN TO DEALERSHIP. ORIGINALLY TOLD IT "SOUNDS LIKE A SENSOR HAS GONE BAD." NOTIFIED TODAY THAT RACK AND PINION ASSEMBLY MUST BE REPLACED FOR AN APPROXIMATE COST OF $2300. BASIC WARRANTY HAS EXPIRED AND THIS IS NOT COVERED UNDER POWER TRAIN WARRANTY. THIS VEHICLE IS ONLY 2 YEARS OLD!!! ALSO NOTIFIED THAT THERE IS A RECALL ON THE SYNC SYSTEM THAT I WAS NEVER MADE AWARE OF. HAVE HAD THIS PARTICULAR VEHICLE IN THE SHOP 5 TIMES SINCE I GOT IT BUT CAN'T AFFORD TO REPLACE IT! *TR

Mileage: 52,000

MAY 2013 (13490 MILES) WAS DRIVING 30 35 MPH POWER STEERING WENT OUT, TRACTION CONTROL LIGHT WENT ON, I TURNED OFF AND RESTARTED. ALL WAS OK. TOOK TO DEALER AND DEALER REPLACED THE STEERING RACK DECEMBER 23,2013, (21173 MILES) WAS DRIVING 40 MPH POWER STEERING WENT OUT, TRACTION CONTROL LIGHT WENT ON. WOULD NOT RESET BY TURNING ON AND OFF. DROVE TO DEALER WITH NO POWER STEERING AND DEALER RESET COMPUTER AND SENT ME ON MY WAY. JANUARY 17,2014 (21808 MILES) WAS DRIVING 35 MPH POWER STEERING WENT OUT, TRACTION LIGHT WENT ON WOULD NOT RESET BY TURNING ON AND OFF. DROVE TO DEALER WITH NO POWER STEERING. DEALER RESET COMPUTER AND SENT ME ON MY WAY. *TR

Mileage: 13,490

THE VEHICLE POWER STEERING AND POWER BRAKES SHUT OFF WHILE DRIVING MAKING PULLING OVER AND STOPPING VERY DIFFICULT FOR A MATURE MALE DRIVER. I FIND IT DIFFICULT I CAN ONLY IMAGINE HOW DIFFICULT AND DANGEROUS THIS COULD BE FOR MY WIFE OR ANY SMALLER OR LESS EXPERIENCED DRIVER. THIS HAPPENED MULTIPLE TIMES DURING REGULAR DRIVING ON FAIRLY SMOOTH SURFACE NORMAL CONDITIONS. *TR

Mileage: 22,702

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT WAS DRIVING 50 MPH WHEN THE ADVANCE TRACKING WARNING LAMP ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN THE DEALER FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE ELECTRONIC POWER ASSISTANCE SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. *TR

Mileage: 37,000

THIS IS A CONTINUAL PROBLEM REPORT ONE 8/10/13 19,000 MILES: POWER STEERING LIGHT CAME ON AND POWER STEERING WENT OUT WHILE DRIVING VEHICLE <15 MPH AND BACK CEILING LIGHT CAME ON AND WOULDN'T GO OUT. FORD: 8/13/2013 SAID CEILING LIGHT SHORTENED OUT BATTERY AND CAUSED POWER STEERING TO GO OUT - ORDERED LIGHT BULB CAME BACK IN 3 DAYS TO REPLACE LIGHT BULB - THEY SAID POWER STEERING WAS FIXED. REPORT TWO 9/23/13 23,891 MILES: POWER STEERING LIGHT CAME ON WHILE PARKED. FORD: DID DIAGNOSTIC SAID THE ISSUE WAS MOST LIKELY WIRING AND SAID ISSUE WAS FIXED AND I LEFT WITH CAR REPORT THREE 10/02/13 24,280 MILES: POWER STEERING LIGHT CAME ON DASHBOARD AND POWER STEERING WENT OUT WHILE DRIVING ON A HIGHWAY 65 MPH, PULLED OFF HWY. REPORTED INCIDENT TO FORD. FORD: RAN DIAGNOSTIC, SAID ISSUE WAS MOTHERBOARD. ORDERED PART AND I RETURNED IN A FEW DAYS TO REPLACE COMPUTER BOARD. TOLD ISSUE WAS RESOLVED AND LEFT WITH MY CAR. REPORT FOUR 10/31/2013 25,295 MILES: POWER STEERING YELLOW LIGHT CAME ON DASHBOARD AS I STARTED VEHICLE IN PARKING LOT. POWER STEERING HAD NOT GONE OUT ONLY HAD WARNING LIGHT SHOWING. I DROVE A FEW MINUTES HOME WITHOUT THE STEERING GOING OUT. I STARTED CAR ABOUT AN HOUR LATER IN GARAGE AND POWER STEERING WAS COMPLETELY OUT. BRIGHT RED LIGHTS ON DASHBOARD. WARNING LIGHT SAID SOMETHING TO THE TUNE OF 'REPORT POWER STEERING IMMEDIATELY". FORD: KEPT CAR FOR 4 FULL DAYS WHILE WE DROVE RENTAL AND WAS TOLD THEY HAVE NO SOLUTION AND FORD REGIONAL'S ENGINEERS SUPPOSEDLY SAID 'THIS IS NOT AN ISSUE THEY HAVE SEEN BEFORE' (EVEN THOUGH THERE ARE ALMOST 100 REPORTS ON THE NHTSA WEBSITE ABOUT THIS EXACT ISSUE) AND TO REPORT IF HAPPENS AGAIN. REPORT FIVE 11/28/13 27,000 MILES: POWER STEERING WENT OUT WHILE STARTING VEHICLE IN GARAGE DASHBOARD LIGHT UP WITH RED WARNING SIGNS. HAVE TO WAIT UNTIL AFTER HOLIDAY TO REPORT TO SERVICE. *TR

Mileage: 25,000

STEERING SUDDENLY BECAME EXTREMELY HARD AND STIFF TO THE POINT WHERE I COULD NOT MAKE A TURN OF MORE THAN 10% AT ANY SPEED. LUCKILY I WAS ONLY GOING 25MPH AT THE TIME OF THE INCIDENT SO I WAS ABLE TO GRADUALLY GUIDE THE CAR TO THE SIDE OF THE ROAD BRINGING IT TO A FULL STOP. I TRIED RESETTING THE "ERROR CONDITION" BY RESTARTING THE CAR, BUT THE STEERING BECAME ONLY MARGINALLY BETTER. I WAS HOWEVER ABLE TO DRIVE THE CAR DOWN THE SIDE STREET AT 5-10MPH TO MY HOUSE WHICH WAS A FEW SHORT BLOCKS AWAY. SINCE THE CAR WAS UNDRIVABLE, I HAD IT TOWED TO ALL AMERICAN FORD IN PARAMUS NJ, FOR SERVICE. WHERE THEY CLAIMED THAT THEY HAVE ONLY HEARD OF ONE OR TWO CASES SUCH AS MINE. I DIRECTED THEM TO THIS SITE TO HELP THEM WITH THEIR RESEARCH, WHICH THEY OF COURSE THEY WERE NOT INTERESTED IN. *TR

Mileage: 45,000

POWER STEERING FAILED DURING A TURN MAKING CONTROLLING THE VEHICLE DIFFICULT. WARNING LIGHTS FOR POWER STEERING ASSIST, TRACTION CONTROL AND TERRAIN MONITOR CAME ON. AFTER SHUTTING DOWN THE CAR AND RESTARTING THE VEHICLE THE PROBLEM WAS CLEARED. *TR

Mileage: 15,997

WHILE DRIVING ON THE HIGHWAY STEERING WHEEL BECAME STIFF AND A MESSAGE APPEARED "POWER STEERING ASSIST FAILED". VEHICLE WAS VERY HARD TO STEER BUT I MANAGED TO TURN ON FLASHERS, REDUCE SPEED AND STEER SAFELY TO THE SIDE OF THE ROAD. I TURNED THE VEHICLE OFF AND CALLED FOR ASSISTANCE. WHILE WAITING FOR HELP I RESTARTED THE VEHICLE TO TRY TO MANEUVER TO A SAFER ROADSIDE POSITION. AT THAT TIME THE POWER STEERING SEEMED TO BE WORKING AGAIN SO I DROVE CAREFULLY HOME. I THEN VISITED THE FORD DEALERSHIP WHERE NO ERROR CODES OR ERROR HISTORY WAS FOUND AND THEY FOUND NO PROBLEM AND SENT ME ON MY WAY. *TR

POWER STEERING FAULT WITH ADVANCE TRAC AND TERRAIN MANAGEMENT FAULTS. POWER STEERING WAS LOST. THIS HAS OCCURRED MULTIPLE TIMES AT LOW, MEDIUM AND HIGH SPEEDS. THIS IS A SERIOUS SAFETY ISSUE. VEHICLE WAS SHUT OFF AND THEN RESTARTED AND THE FAULTS WERE GONE AND POWER STEERING WAS RESTORED. *JB

Mileage: 30,000

POWER ASSIST FAULT, SERVICE ADVANCETRAC, TERRAIN MANAGEMENT SYSTEM FAULT. DISABLES POWER STEERING AND TERRAIN MANAGEMENT SYSTEMS. VEHICLE IMMEDIATELY BECOMES EXTREMELY HARD TO STEER AND VERY DANGEROUS. HAS OCCURRED 3 TIMES AND IS A SERIOUS SAFETY ISSUE. *TT

Mileage: 19,000

AFTER HAVING MULTIPLE ISSUES WITH THE POWER STEERING FAILING WHILE DRIVING OUR 2012 FORD EXPLORER, THE POWER STEERING FINALLY GAVE OUT COMPLETELY. THE VEHICLE NOW HAS NO POWER STEERING AND IS VERY HARD TO DRIVE. THIS HAS ALSO AFFECTED THE ELECTRONIC TRACTION CONTROL. THE VEHICLE IS LESS THAN 2 YEARS OLD, SO THIS IS VERY UNACCEPTABLE. FORD NEEDS TO FIND A SOLUTION TO THIS BEFORE SOMEONE GETS IN A SERIOUS ACCIDENT AND SOME IS SERIOUSLY INJURED OR WORSE. *TR

Mileage: 55,000

THE POWER STEERING SUDDENLY WENT OFF. THIS HAPPENED TWICE IN 24 HOURS. I TOOK IT TO THE FORD DEALER RIGHT AWAY. I AM GLAD THAT MY 16 YEAR OLD DRIVER WAS NOT AT THE WHEEL WHEN THIS HAPPENED. THIS IS UNACCEPTABLE FOR A ONE-YEAR OLD NEW CAR. SAFETY MUST COME FIRST. REPAIR COST IS ESTIMATED AT $2200. PLEASE LOOK INTO A RECALL, AS I HAVE HEARD THIS IS VERY COMMON. PLEASE WORK WITH FORD TO REMEDY THIS OBVIOUS MECHANICAL FLAW. THANK YOU. *TR

Mileage: 46,461

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED AS THE TRACTION CONTROL WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,000.

Mileage: 39,000

I WAS DRIVING THE VEHICLE DOWN THE HIGHWAY WHEN THE STEERING WENT STIFF AND SEVERAL LIGHTS ON THE DASH CAME ON. I IMMEDIATELY SLOWED DOWN AND STRUGGLED TO STEER THE VEHICLE OF THE SIDE OF THE ROAD. ONCE TO THE SIDE OF THE ROAD, I CALLED THE DEALER THEY ACKNOWLEDGED THIS A COMMON PROBLEM IN THE NEW EXPLORERS AND THAT IF I TURNED THE VEHICLE OFF AND RESTARTED IT WOULD RESET THE SYSTEM AND TO BRING IT TO DEALER IMMEDIATELY. I ARRIVED AT THE DEALER (AFTER IT HAPPENED A SECOND TIME) WHERE THEY INFORMED I WOULD NEED A NEW RACK AND PINION. I DON'T MIND PAYING FOR THE REPLACEMENT PART BUT THIS IS A HUGE SAFETY ISSUE. IF I HAD BEEN GOING THROUGH A TURN AT THOSE SPEEDS, MY KIDS AND I WOULD HAVE BEEN KILLED. IF THE DEALER AND FORD KNOW THERE IS A PROBLEM WHY HASN'T THERE BEEN A RECALL. DO WE HAVE TO WAIT UNTIL SOMEONE DIES? *TR

Mileage: 40,102

LOSS OF POWER STEERING WHILE DRIVING - SERVICE ADVANCE TRAC & TERRAIN MGMT SYSTEM FAULT WARNINGS HAS HAPPENED TWICE IN THE LAST 2 WEEKS. PROBLEM CLEARS AFTER RESTARTING CAR. WOULD BE VERY DANGEROUS IF MY WIFE OR KIDS WERE DRIVING THE VEHICLE. *TR

Mileage: 25,000

WE PURCHASED OUR VEHICLE IN AUGUST 2011. IN JUNE OF 2013 THE POWER STEERING GAVE OUT. WE DROPPED IT OFF AT OUR LOCAL FORD DEALERSHIP ON JUNE 18. TWO DAYS LATER THE MECHANIC INFORMS ME THAT THEY COULD NOT FIGURE OUT WHAT WAS WRONG AND HAD TO CALL FORD MOTOR COMPANY DIRECTLY. THEY INFORMED THE MECHANIC THAT OUR VEHICLE'S POWER STEERING RACK (EPAS) NEEDED TO BE REPLACED AND IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THEY CHARGED US NEARLY $2000 TO FIX THE CAR. WHICH WAS APPROX. 5% OF THE TOTAL COST OF THE CAR. THE CAR WAS UNDER 2 YEARS OLD AND ONLY 53K MILES. WE FEEL RIPPED OFF AND USED. WE ARE LOYAL FORD CUSTOMERS WITH THIS BEING OUR 3RD FORD IN 10 YEARS. WE FEEL IT SHOULD BE COVERED UNDER EITHER A POWERTRAIN OR MANUFACTURERS WARRANTY. *TR

Mileage: 53,260

I WAS DRIVING IN A PARKING GARAGE AND THE TERRAIN MANAGEMENT SYSTEM AND POWER STEERING SYSTEMS BECAME DISABLED. THE CAR WAS VERY DIFFICULT TO HANDLE ONCE THE POWER STEERING WAS LOST. WHEN I PARKED THE CAR, SHUT THE CAR OFF AND RESTARTED, THE POWER STEERING APPEARED TO BE BACK BUT THE TERRAIN MANAGEMENT SYSTEM CONTINUED TO SHOW AN ERROR. I WILL BE CONTACTING THE DEALER TODAY. I HAVE SEEN SIMILAR COMPLAINTS LISTED HERE - I HOPE FORD IS ADDRESSING APPROPRIATELY. *TR

Mileage: 14,000

WHILE MY WIFE WAS DRIVING OUR 2012 FORD EXPLORER, THE POWER STEERING WENT OUT AND THE "SERVICE TRAK SYSTEM" ERROR MESSAGE APPEARED. SHE WAS ON A MAJOR FREEWAY AND HAD TO MANUALLY PULL OFF THE FREEWAY TO SAFETY, WHICH WAS VERY DIFFICULT WITH OUT THE POWER STEERING. ONCE SHE TURNED OFF THE CAR AND RESTARTED IT, THE ERROR WENT AWAY AND POWER STEERING WAS NORMAL. THIS IS A DANGEROUS SITUATION WHEN DRIVING ON A MAJOR FREEWAY AT OR ABOVE 55 MPH. THIS IS THE SECOND TIME THIS HAS HAPPENED. *TR

POWER STEERING WENT OUT AND SERVICE TRAC SYSTEM ERROR MESSAGE APPEARED. VEHICLE WENT INTO MANUAL STEERING, WHICH WAS SO STIFF, MY WIFE WAS UNABLE TO STEER THE VEHICLE. AFTER CYCLING THE IGNITION, THE CAR RETURNED TO NORMAL. THIS CONCERNS ME AS THE SAFETY OF MY FAMILY WAS AT STAKE. IF MY WIFE HAD BEEN ON A BUSY HIGHWAY, SHE MIGHT HAVE BEEN IN AN ACCIDENT. FORD KNOWS OF THIS PROBLEM WITH THEIR 2011 AND UP EXPLORERS. FORD SHOULD RECALL THESE VEHICLES, AS THEY POSE A SAFETY RISK. *TR

Mileage: 46,000

I BOUGHT MY 2012 FORD EXPLORER IN JANUARY 2012, AND HAD NO PROBLEMS FOR SEVERAL MONTHS. RECENTLY, WHEN STARTING THE VEHICLE THE "POWER STEERING ASSIST FAULT" WARNING STARTED COMING ON. AFTER TURNING OFF THE IGNITION AND RE-STARTING THE ENGINE, THE WARNING WENT AWAY AND I REGAINED POWER STEERING. ABOUT 6 DAYS AGO, I DROVE 15 MILES TO WORK, AND THE SAME "POWER STEERING ASSIST FAULT" WARNING CAME ON AND STAYED ON - EVEN AFTER RECYCLING THE ENGINE. THE "SERVICE ADVANCE TRAC" WARNING ALSO STAYED ON AND I LOST THE POWER STEERING. THIS IS UNBELIEVABLE, THE DEALER SAID THAT THEY HAD TO REPLACE THE "POWER-STEERING GEAR BOX", AND THE PART IS TWO DAYS AWAY. I SAW SOMEONE POSTED THAT FORD DOESN'T CONSIDER THIS A SAFETY ISSUE BECAUSE YOU CAN STILL STEER IT. IF I HAVE TROUBLE STEERING IT, I HATE TO THINK WHAT MY WIFE OR DAUGHTERS WOULD EXPERIENCE. THIS VEHICLE ISN'T LIKE A REGULAR FULL SIZE CAR OR TRUCK, I AM 6'2" AND WEIGH ABOUT 270, AND WHEN THE POWER STEERING FAILED, I COULD NOT STEER IT TO PARK THE VEHICLE IN REVERSE. IT WAS VERY DIFFICULT TO STEER AT ANY SPEED UNDER 5MPH. IF THIS HAPPENED WHILE DRIVING AT SPEED, A PERSON COULD LOSE CONTROL. THIS IS OBVIOUSLY NOT A MINOR FIX ON A NEW CAR. LOOKING AT THE POSTS, FORD NEEDS TO ADDRESS THIS ISSUE ASAP. I ASKED THE DEALER WHAT THIS REPAIR WOULD COST IF IT WEREN'T UNDER WARRANTY. I WAS TOLD A COUPLE OF THOUSAND DOLLARS. IF HE IS CORRECT, THAT IS RIDICULOUS ON A 18 MONTH VEHICLE. I DIDN'T BUY THIS TO BE A MONEY PIT. *TR

Mileage: 22,000

I WAS DRIVING WHEN THE STEERING WHEEL JERKED. THE STEERING IMMEDIATELY BECAME VERY HARD TO OPERATE AND THE ENGINE APPEARED TO LOSE POWER. INDICATOR LIGHTS CAME ON ABOUT THE SAME TIME THE STEERING JERKED. THE LIGHTS SAID "SERVICE ADVANCE TRAC" AND "TERRAIN MANAGEMENT SYSTEM FAULT". I HAD TO PULL OF THE ROAD AND JUST TRYING TO MAKE TO LEFT TURNS TO PULL INTO A PARKING LOT TOOK ALL THE STRENGTH I HAD IN BOTH ARMS. MY TURN SIGNALS WOULD ALSO NOT WORK. I EVEN TRIED TURNING THE 4 WHEEL DRIVE KNOB, AS I NOTICED THAT THE LIGHTS WERE NOT WORKING ON THAT AS WELL AND NOTHING WOULD LIGHT UP OR SHOW UP ON THE DASH SCREEN. I TURNED OFF THE CAR WHILE I PULLED OUT MY OWNERS MANUAL TO LOOK UP INFORMATION ON THESE INDICATORS. AFTER LETTING THE CAR SIT FOR A WHILE, I RESTARTED THE CAR AND THE INDICATOR LIGHTS WERE STILL THERE. I CALLED FORD ROAD SIDE ASSISTANCE AND HAD THE CAR TOWED. I ALSO WAS PUT IN A RENTAL CAR. THEN TODAY THE FORD DEALER TOLD ME THAT SINCE MY CAR HAD 47, 627 MILES ON IT THAT THIS PROBLEM WASN'T COVERED UNDER WARRANTY. THEY TOLD ME ONLY IF IT HAPPENED IN FIRST 36,000 MILES. THEY ALSO SAID I WOULD HAVE TO PAY $1865 FOR A NEW RACK AND PINION STEERING OR THEY WOULD CLEAR THE CODE AND I COULD CHANCE IT TO SEE IF IT HAPPENS AGAIN. THEY SAID IT WAS COMMON AND MOST TIMES YOU JUST NEED TO LET THE CAR COOL DOWN AND RESTART IT. THIS IS VERY UPSETTING- THEY KNEW THIS WAS A COMMON PROBLEM AND THEN I INVESTIGATED THIS FURTHER ONLINE AND FOUND MANY OTHER PEOPLE REPORTING THE SAME ISSUES. SOME IN JUST THE FIRST MONTH OF OWNING THE VEHICLE. THIS IS THE SAME THING THAT HAPPENED TO ME WITH THIS VEHICLE AND THE ENGINE FAN NOT WORKING CAUSING THE CAR TO OVERHEAT IN THE FIRST 6 MONTHS OF OWNING IT. LATER I GOT A RECALL ON IT. THIS IS VERY FRUSTRATING- I HAVE A CAR THAT IS 18 MONTHS OLD AND I HAVE TO PUT $1865 INTO IT TO FIX A COMMON PROBLEM/DEFECT. THIS IS A SERIOUS DEFECT! *TR

Mileage: 47,627

MY WIFE WAS GETTING ON THE FREEWAY WITH LEFT BLINKER ON TO MERGE LANES AND THE POWER STEERING ASSIST LIGHT CAME ON THE DASHBOARD AND THEN THE POWER STEERING QUIT. MY WIFE WITH A FULLY LOADED CAR WITH KIDS ON BOARD WAS THANKFULLY ABLE TO SLOWLY MUSCLE THE CAR ON TO THE SHOULDER. SHE THEN POWERED THE CAR OFF AND THEN RESTARTED IT WHICH SEEMED TO FIX THE PROBLEM. LUCKILY THIS INCIDENT DID NOT HAPPEN ON CURVY ROAD OR THERE WOULD HAVE BEEN A MAJOR ACCIDENT. FORD, PLEASE FIX THIS PROBLEM. WOULD HATE TO SEE SOMEONE GET HURT AND THE EXPLORER NAME DAMAGED ALL OVER AGAIN DUE TO ANOTHER VERY SERIOUS ISSUE. *TR

Mileage: 20,918

I WAS TRAVELING AT 55 MPH ON ROUTE 322 IN PA. I WAS IN THE LEFT LANE, THE CAR JUST TURNED OFF AND THE POWER STEERING FAIL LIGHT CAME ON ALSO THE SYSTEMTRAC ERROR LIGHT CAME ON. I HAD NO STEERING. I HAD TO PULL IN FRONT OF A SEMI IN ORDER TO GET TO THE SIDE OF THE ROAD. I ALMOST GOT KILLED. IT IS CURRENTLY AT SLOAN FORD IN COLUMBIA TN. THEY SAY IT IS THE RACK AND PINION STEERING. THE CAR IS 1 YEAR AND 6 MONTHS OLD. HOW DOES THE STEERING TO SO SOON? THEY WANT TO CHARGE ME 1900. I HAVE LOOKED ONLINE AND THERE ARE MANY FORD EXPLORERS FROM 2011 AND 2012 WITH THE SAME ISSUE. THIS VEHICLE NEEDS TO BE RECALLED. WHY HASN'T IT BEEN DONE YET? *TR

Mileage: 37,000

I WAS DRIVING THE CAR DOWN A BUSY HIGHWAY WHEN IT TURNED OFF AND I RECEIVED A POWER STEERING FAULT WARNING. I HAD TO PULL OF THE ROAD AND ALMOST GOT IN AN ACCIDENT. AFTER THAT THE POWER STEERING WOULD NOT WORK ON THE VEHICLE. IT WAS IMPOSSIBLE TO TURN. I GOOGLED THIS AND NOTED THIS IS A PROBLEM THAT YOU ARE LOOKING AT: THIS IS FROM THE HUFFINGTON POST: FEDERAL SAFETY REGULATORS ARE INVESTIGATING COMPLAINTS THAT THE POWER STEERING CAN FAIL ON 2011 AND 2012 FORD EXPLORER SUVS. FIFTEEN DRIVERS HAVE COMPLAINED THAT THE POPULAR EXPLORER CAN SUDDENLY LOSE ITS POWER STEERING ASSIST, MAKING IT HARDER TO STEER THE SUVS. IT WAS EXTREMELY DANGEROUS. I PURCHASED THIS CAR A YEAR AND A HALF AGO. FORD REFUSES TO COVER IT BECAUSE IT HAS NOT OFFICIALLY BEEN RECALLED. I AM LUCKY I DIDNT GET KILLED. *TR

Mileage: 37,000

LOST POWER STEERING WHILE DRIVING. TWO WARNING LIGHTS CAME ON-TERRAIN MANAGEMENT SYSTEM FAULT AND SERVICE ADVANCE TRAC. POWER STEERING RETURNED AFTER SHUTTING ENGINE OF AND RESTARTING. TOOK TO DEALER AND THEY FOUND TWO WARNING CODES ON THE COMPUTER, BUT FORD SAID PROBLEM HAD TO BE REVERIFIED BEFORE THEY COULD REPAIR IT. *TR

Mileage: 17,412

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE WAS STARTED AND BOTH THE POWER STEERING AND POWER ASSIST WARNING LIGHTS ILLUMINATED AS STEERING WHEEL BECAME HARD TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AT THE RACK AND PINION, WHICH FAILED DUE TO AN ELECTRICAL SHORTAGE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE RACK AND PINION WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 20,000. ... UPDATED 02/27/13 *BF THE STEERING RACK AND PINION WAS REPLACED. UPDATED 03/04/13

Mileage: 20,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE WAS STARTED AND BOTH THE POWER STEERING AND POWER ASSIST WARNING LIGHTS ILLUMINATED AS STEERING WHEEL BECAME HARD TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AT THE RACK AND PINION, WHICH FAILED DUE TO AN ELECTRICAL SHORTAGE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE RACK AND PINION WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 20,000. ... UPDATED 02/27/13 *BF THE STEERING RACK AND PINION WAS REPLACED. UPDATED 03/04/13

Mileage: 20,000

WHILE DRIVING UPHILL ON A NARROW MOUNTAIN ROAD I LOST ALL POWER STEERING ASSIST WITH A SIMULTANEOUS AUDIBLE WARNING AND A DASH VISUAL WARNING THAT MY POWER STEERING ASSIST HAD FAILED. WITH DIFFICULTY I WAS ABLE TO EXIT THE ROAD INTO A PRIVATE DRIVEWAY. I TURNED THE VEHICLE OFF. IN A FEW MOMENTS I STARTED THE VEHICLE AGAIN AND EVERYTHING FUNCTIONED NORMALLY. I TOOK THE VEHICLE TO MY FORD DEALER ON OR ABOUT SEPTEMBER 10, 2012. THEY TOLD ME I NEEDED A NEW STEERING ASSEMBLY. IT HAS BEEN ON BACK-ORDER SINCE THEN. NO ADDITIONAL FAULTS HAVE OCCURRED. THE VEHICLE NOW HAS OVER 12,000 MILES ON IT. *TR

Mileage: 10,600

I STARTED MY VEHICLE AS USUAL, HAD JUST TURNED LEFT OFF MY STREET ONTO A TWO LANE ROAD, AND APPROXIMATELY 0.25MILES LATER I LOST POWER STEERING. AS I WAS ACCELERATING FROM MY TURN, GOING APPROXIMATELY 40MPH I FELT THE BRAKE PEDAL PULSATE AND THE STEERING WHEEL JERK A LITTLE. IMMEDIATELY I HAD AN ALERT ON MY DASH "POWER STEERING FAULT." I ATTEMPTED TO PRESS THE BRAKE PEDAL WITH NO SUCCESS AND THERE WAS NO RESISTANCE. I PUT IT IN NEUTRAL AND COASTED TO THE SAFEST PARKING LOT (APPROX. 1 MILE). I SHUT THE VEHICLE DOWN AND RESTARTED BUT I STILL DIDN'T HAVE POWER STEERING HOWEVER I REGAINED BRAKES. I DROVE THE DEALERSHIP (3MILES AWAY). THEY SHUT THE VEHICLE DOWN THEN RESTARTED AND EVERYTHING APPEARED TO BE OPERATING CORRECTLY. LATER AFTER SEVERAL TEST DRIVES THE FORD MECHANIC HAD MY VEHICLE RE-INACT MY SAME EVENTS FOR HIM. *TR

Mileage: 34,700

FORD MOTOR COMPANY OCTOBER 18, 2012 WHILE DRIVING MY 2012 FORD EXPLORER, THE POWER STEERING UNIT QUIT WORKING AS I WAS TURNING INTO THE SCHOOL PARKING LOT. I ALMOST HIT A GATE POST AND HAD TO BACKUP WITH A TEN CAR LINE BEHIND ME. THE STEERING CONTINUED POWERLESS FOR THE ENTIRE TRIP HOME, ABOUT TEN MILES OR 15 MINUTES. AFTER PARKING OVERNIGHT IN MY DRIVE, I STARTED THE SUV TO DRIVE TO THE DEALERSHIP AND THE POWER ASSIST STEERING WORKED AS NORMAL. THIS COULD CAUSE A SERIOUS ACCIDENT IF TURNING A SHARP CURVE AND GOING INTO THE OTHER LANE OF TRAFFIC OR TRAVELING AROUND ONE OF THE MOUNTAINOUS CURVES WE ENCOUNTERED THIS SUMMER, WITH NO GUARDRAIL AND A HUNDRED FOOT DROP INTO THE PACIFIC OCEAN ROCKS OF THE NORTHERN CALIFORNIA COAST. IF AN ACCIDENT DID OCCUR THE EXPLORER WOULD CHECK OUT TO BE MECHANICALLY TROUBLE FEE AND THE CAUSE WOULD BE LISTED AS OPERATOR ERROR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR

Mileage: 15,888

WAS DRIVING ON STRAIGHT ROADWAY WHEN WARNING LIGHTS CAME ON SAYING POWER STEERING ASSIST FAILURE AND ADVANCE TRAC FAILURE. LOST POWER STEERING, ADVANCE TRAC, BLINKERS, ETC. SHUTTING VEHICLE DOWN AND RESTARTING CORRECTED THE PROBLEM. SECOND TIME THIS HAPPENED. FIRST TIME WAS APPROX. TWO MONTHS PRIOR WHILE IN REVERSE. PROBLEM WAS CORRECTED THE SAME WAY AND DIDN'T THINK MUCH OF IT UNTIL THE SECOND INCIDENT. DEALER SAID RACK AND PINION ASSEMBLY NEEDS TO BE REPLACED. PARTS ARE ON BACK ORDER & MAY NOT BE AVAILABLE UNTIL LATE OCTOBER 2012. SERIOUS SAFETY ISSUE. FORD NEEDS TO ISSUE A RECALL. *TR

Mileage: 8,500

DRIVING ON RT 495 WHEN THE WARNING LIGHTS ACTIVATED AND A WARNING CAME ON IN THE MESSAGE CENTER SAYING "SERVICE ADVANCE TRACK." I STARTED TO PULL OVER TO THE SIDE OF THE ROAD AND DISCOVERED MY POWER STEERING WASN'T WORKING. AFTER I PULLED OVER I STOPPED THE CAR I LOOKED IN THE MESSAGE CENTER I SAW THAT THE ADVANCE TRACK WASN'T SELECTED. I TRIED TO SELECT IT BUT WASN'T ABLE TO. I TURNED THE CAR OFF AND BACK ON A COUPLE TIMES AND THE PROBLEM CLEARED. CALLED FORD DEALERSHIP AND THEY DIDN'T SEEM TO WANT TO HELP BECAUSE "TURNING THE CAR OFF AND BACK ON FIXED THE PROBLEM." I PUSHED THEM TO GET AN APPOINTMENT, THEY CALLED ME SAYING THAT THE POWER STEERING MODULE WAS BAD AND NEEDED TO BE REPLACED. *TR

Mileage: 18,000

POWER STEERING ASSIST WAS LOST, SUDDENLY AND DRASTICALLY INCREASING THE STRENGTH NEEDED TO TURN THE STEERING WHEEL. *TR

Mileage: 9,000

POWER STEERING HAS FAILED ON A NUMBER OF OCCASIONS RESULTING IN DRIVER HAVING TO MANUALLY STEER. STEERING FAILS WHEN AUTO IN MOTION. OCCURRENCE WHEN SPEEDS ANYWHERE FROM 10-60MPH. VERY DANGEROUS. ONE HAS TO PULL OVER (IF POSSIBLE) AND TURN OFF AUTO AND THEN RE-START. ISSUE HAS OCCURRED FOUR TIMES IN LAST MONTH. ONLY 10,000 MILES ON AUTO NOW. *TR

Mileage: 9,000

I BOUGHT A CERTIFIED PREOWNED FORD EXPLORER WITH 19,900 MILES IN LAST WEEK OF JUNE 2012. WITHIN ONE MONTH, I HAD MULTIPLE INCIDENCE ( ROUGHLY TEN TIMES)OF THE VEHICLE POWER STEERING ASSIST FAILING WHILE DRIVING. IT WOULD FAIL BOTH AT COMPLETE STOPS , SLOW SPEEDS AND ONCE WHILE EXITING A HIGHWAY OFFRAMP AT APPROXIMATELY 25MPH. ONCE THE VEHICLE WAS RESTARTED THE SYSTEM WOULD REBOOT AND THE PROBLEM WOULD BE TEMPORARILY CORRECTED. THE LOCAL FORD DEALER HAS HAD THE VEHICLE SINCE FIRST WEEK OF AUGUST AND IS NOW TELLING ME IT MAY TAKE UNTIL NOVEMBER TO CORRECT THIS ISSUE. THEY HAVE BEEN TELLING ME THE NEEDED PART IS ON "BACK ORDER".THAT IS ALL I HAVE HEARD. *TR *JS

Mileage: 21,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE POWER STEERING FAILED AND THE POWER ASSIST DEFAULT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE WHICH FUNCTIONED PROPERLY. THE DEALER WAS CONTACTED WHO STATED THAT THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS AND ADVISED THE CONTACT TO BRING IN THE VEHICLE IN ORDER TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,595.

Mileage: 3,595

CAR'S POWER STEERING WENT OUT MAKING IT VERY DIFFICULT TO DRIVE. MY WIFE WAS ABLE TO PULL OVER INTO A LOT AND CALLED ME. THE CAR WAS A FEW MILES FROM A FORD DEALERSHIP (NORTHGATE FORD NEAR CINCINNATI, OHIO). AFTER STARTING IT BACK UP, I WAS ABLE TO DRIVE THE CAR TO THE DEALERSHIP. THE DEALER CALLED ME BACK THAT NIGHT (AUG 6TH) AND STATED THEY CONFIRMED THE PROBLEM AND THE CAR CAN'T BE DRIVEN UNTIL THIS IS FIXED. THE CAR HAS NOW BEEN IN THE SHOP FOR MORE THEN 30 DAYS WITH NO FIX AND THE DATE TO GET PARTS KEEPS SLIPPING. THE LAST I HEARD THE EARLIEST THEY WILL HAVE PARTS IS NOV 2012. THAT WILL MEANS THE CAR WILL BE IN THE SHOP FOR 90 TO 120 DAYS WAITING ON PARTS. I SEE ARTICLES ABOUT A 2011 FORD EXPLORER POWER STEERING ISSUE THAT SEEMS TO FIT WHAT WE ARE SEEING ON OUR 2012. I HAVE CONTACTED THE BBB AND I'M LOOKING INTO OHIO'S LEMON LAW. *TR

Mileage: 3,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE POWER STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,317 AND THE CURRENT MILEAGE WAS 10,322.

Mileage: 10,317

I WAS DRIVING DOWN THE FREEWAY WITH MY SON IN THE CAR AND PREPARING TO EXIT WHEN THE STEERING FAILED. I WAS UNABLE TO MOVE THE STEERING WHEEL MORE THAN AN INCH IN EITHER DIRECTION. WITH MY HAZARD LIGHTS ON I WAS ABLE TO PULL OVER. THERE WERE SEVERAL FAILURE MESSAGES, THE TWO MOST PROMINENT BEING POWER STEERING ASSIST AND ADVANCE TRAC ERROR. THIS COULD HAVE BEEN VERY DANGEROUS. THE CAR HAS NOW BEEN AT THE DEALERSHIP FOR THREE WEEKS. THEY ARE UNABLE TO GET THE PART AND HAVE NO TIMELINE ON WHEN IT WILL BE AVAILABLE. *TR

Mileage: 11,000

WHILE THE VEHICLE IS MOVING, THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL BECOMES EXTREMELY DIFFICULT TO TURN. IT IS VIRTUALLY IMPOSSIBLE TO TURN THE STEERING WHEEL, ONLY WITH EXTREME DIFFICULTY AND APPROXIMATELY A TENTH OF A MILE OF STRAIGHT ROADWAY WAS I ABLE TO STEER THE CAR TO THE SHOULDER. TURNING THE CAR OFF WILL TEMPORARILY RE-ENGAGE THE POWER STEERING. HOWEVER, THE PROBLEM CONTINUALLY RE-OCCURS WITHOUT ANY WARNING. THE VEHICLE IS NOT CONTROLLABLE AT HIGHWAY SPEEDS OR ON CURVY ROADS. *TR

Mileage: 10,450

ON JULY 27TH, WHILE DRIVING ON THE HIGHWAY, AT APPROX. 60 MPH, I RECEIVED ERROR MESSAGES REGARDING THE TRAC ASSIST AND POWER STEERING ASSIST. AT THAT TIME, I NOTICED THAT THE STEERING HAD COMPLETELY LOCKED UP ON ME. LUCKILY I WAS ON STRAIGHT-A-WAY, AND THERE WAS NO ONE IN THE LANE NEXT TO ME, SO I WAS ABLE TO EASE ON OVER TO THE SHOULDER. I CALLED THE CLOSEST DEALERSHIP, WHO ADVISED ME TO TURN THE CAR OFF AND ON, AND BRING IT IN. IN THE MEANTIME, MY HUSBAND HAD SENT ME THE ARFC.ORG LINK SHOWING SEVERAL OTHERS WHO HAD THE SAME ISSUE. THE TECH AT THE DEALERSHIP BASICALLY BLEW ME OFF AND SAID "WELL, YOU CAN POST ANYTHING ON THE INTERNET." THE NEXT DAY, I WAS TOLD THAT THE ENTIRE STEERING MECHANISM WOULD HAVE TO BE REPLACED, AND IT TOOK FIVE DAYS TO GET THE PARTS IN AND THE VEHICLE REPAIRED AND BACK ON THE ROAD. IT APPEARS THIS IS A KNOWN ISSUE, BUT FORD IS FAILING TO DO ANYTHING ABOUT IT, AS FAR AS RECALLS, ETC. *TR

Mileage: 18,000

I WAS SLOWING DOWN AS I WAS APPROACHING A TRAFFIC SIGNAL AND HEARD A WARNING CHIME. INITIALLY, VEHICLE DID NOT SHOW ANY SIGNS OF PROBLEM, BUT GOT A WARNING MESSAGE OF POWER STEERING FAILURE (OR SOMETHING SIMILAR) AND ANOTHER ONE INDICATING TO SERVICE THE ADVANCE TRACK SYSTEM. THE ADVANCE TRACK INDICATOR LIGHT WENT OUT ON THE DIAL, TOO. AFTER A FEW HUNDRED FEET THE POWER STEERING WAS COMPLETELY GONE AND I HAD TO USE SIGNIFICANT EFFORT TO STEER THE VEHICLE INTO MY DRIVEWAY. FORTUNATELY, I WAS ONLY 2 MILES FROM HOME WITH FEW TURNS TO GET THERE. ALMOST COULDN'T MAKE THE TURN INTO MY DRIVEWAY. STARTED & RESTARTED THE VEHICLE SEVERAL TIMES AND EVENTUALLY ALL PROBLEMS AND WARNING LIGHTS DISAPPEARED. DROVE THE VEHICLE A FEW MILES AND ALL SEEMS OK. WILL UPDATE WITH ANY ADDITIONAL ISSUES AFTER 8/21/12. VEHICLE WAS PURCHASED USED ON 8/15/12 WITH 12,700 MILES. CALLED DEALER AND THEY SAID TO BRING IN IF PROBLEMS PERSIST. *TR

Mileage: 12,800

I WAS DRIVING HOME FROM A MOVIE ON PACIFIC COAST HWY IN HUNTINGTON BEACH, CA AND ALL OF SUDDEN THE POWER STEERING ASSIST FAULT WARNING CAME ON, I HADN'T LOST COMPLETE FUNCTION OF THE STEERING BUT IT WAS ABOUT A HALF A MILE DOWN THE ROAD THAT IT GOT ALMOST IMPOSSIBLE TO STEER. I CALLED THE DEALERSHIP AND THEY TOLD ME TO TOW IT TO THE DEALERSHIP AS SOON AS POSSIBLE. I DIDN'T KNOW THAT THERE WAS A SHORT TERM FIX BY TURNING OFF AND THEN TURNING BACK ON AGAIN TO MAKE THE WARNING LIGHT GO AWAY. TOMORROW TAKING IN MY CAR TO DEALER TO GET IT FIX.... NOW BEFORE IT ENDS IN CRASH OR SOMEONE KILLED.!!!!!! I HAVE THE ECOBOOST I4 CYLINDER ENGINE. *TR

Mileage: 20,038

I HAD A CUSTOMER WHOSE 2012 EXPLORER HAD POWER STEERING FAILURE (JULY 15, 2012). THE VEHICLE WAS STILL RUNNING BUT HE COULD NOT TURN THE STEERING WHEEL. I CONTACTED FORD MTR CO AND ASK IF THEY WERE HAVING ISSUES LIKE THIS. THEY SAID NO. I TOLD THEM THEY MAY WANT TO SEE ALL THE COMPLAINTS ABOUT THE PROBLEM ON LINE AND THEY SAID AGAIN THEY DID NOT HAVE A PROBLEM. I CALLED OTHER DEALERS AND FOUND THAT ALL OF THEM HAD BEEN HAVING THE PROBLEMS AND WAS TOLD HOW TO CORRECT IT. I CONTACTED FORD AGAIN AND RECEIVED AUTHORIZATION TO MAKE THE REPAIRS, ORDERED THE PARTS AND FOUND OUT THEY WERE ON NATIONAL BACK ORDER. AFTER WAITING 31 DAYS I CALLED FORD AGAIN AND WAS TOLD MY PARTS ORDER HAD EXPIRED (I PERSONALLY FOLLOWED UP ON THE ORDER EVERYDAY) AND I WOULD HAVE TO REORDER. I CAN'T UNDERSTAND WHY FORD DID NOT ADVISE ME OF THE PROBLEM WHEN I FIRST ASK....CAN YOU SPELL COVER UP? I HAVE SUPPLIED MY CUSTOMER A VEHICLE AND FORD HAS AUTHORIZED UP TO $2000 FOR RENTAL. FROM LOOKING AT THE BACK ORDER STATUS, I WOULD GUESS IT WILL BE ANOTHER 30 DAYS BEFORE WE RECEIVE THE PARTS. I WOULD SUGGEST THAT FORD ISSUE A RECALL AS IT IS EXTREMELY DANGEROUS (IT HAPPENED TWICE TO MY CUSTOMER) AND SOME ONE IS GOING TO GET KILLED. GOOD LUCK FINDING THE PARTS. PARK YOUR VEHICLE AND HAVE FORD TOW IT IN. INITIALLY MY CUSTOMER THOUGHT THAT HIS VEHICLE HAD GONE DEAD BUT THAT IS NOT THE CASE HE JUST COULD NOT STEER IT. IF IT HAPPENS TO YOU...PARK THE VEHICLE....LEARN ABOUT YOUR STATE'S LEMON LAW. MY CUSTOMER WILL BE WITH OUT THEIR VEHICLE FOR OVER 2 MONTHS BUT SINCE IT DID NOT FAIL DURING THE FIRST WARRANTY YEAR, HE IS NOT COVERED BY THE LEMON LAW IN OUR STATE. *TR

Mileage: 15,000

AS I WAS BACKING MY VEHICLE UP THERE WAS A CHIME AND AN ERROR MESSAGE DISPLAYED ON MY LEFT SCREEN INSTRUMENT PANEL TELLING ME THAT THERE WAS A POWER STEERING ASSIST FAULT. I RESTARTED THE VEHICLE AND THE FAULT DID NOT RETURN. TWO OR THREE DAYS LATER AS I WAS DRIVING, IT HAPPENED AGAIN. I WAS GOING 15MPH AND OUT OF NOWHERE, THE ERROR POPPED UP ON THE INSTRUMENT PANEL AND I COULDN'T MAKE A TURN. I RESTARTED THE VEHICLE IN THE MIDDLE OF THE ROAD AND THE FAULT CLEARED. 8 AUG 2012 I WAS DRIVING DOWN THE ROAD AND IT HAPPENED AGAIN. AGAIN I WAS DOING 15MPH. I ATTEMPTED TO RESTART THE VEHICLE BUT THIS TIME THE FAULT DID NOT GO AWAY. I THEN DROVE THE VEHICLE BACK HOME AND SINCE THEN I HAVEN'T BEEN ABLE TO CLEAR THE FAULT LONG ENOUGH TO DRIVE IT TO THE DEALERSHIP. LUCKILY FOR ME, ALL OF THESE OCCURRENCES HAPPENED IN MY NEIGHBORHOOD. HAD I BEEN ON THE INTERSTATE OR DRIVING FAST, I WOULDN'T HAVE BEEN ABLE TO MAKE A TURN AND COULD'VE HURT MYSELF OR SOMEONE ELSE. I CONTACTED THE DEALERSHIP AND THEY WILL BE LOOKING AT THE VEHICLE TOMORROW. THE ONLY PROBLEM THAT I HAVE NOW, "OTHER THAN THE FACT THAT I HAVE A BRAND NEW $46,000 PAPER WEIGHT" IS FIGURING OUT HOW I WILL GET THE VEHICLE TO THE DEALERSHIP. *TR

Mileage: 11,060

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT, THE POWER STEERING SEIZED AND HE WAS UNABLE TO TURN THE STEERING WHEEL IN ANY DIRECTION. THE CONTACT WAS ABLE TO TEMPORARILY REMEDY THE PROBLEM BY SHUTTING OFF AND RESTARTING THE VEHICLE. THE FAILURE RECURRED WITHOUT ANY WARNING. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 11,000.

Mileage: 11,000

I WAS DRIVING MY FORD EXPLORER ON A ROAD WHEN A "SERVICE ADVANCE TRAK" WARNING APPEARED ON THE LEFT HAND DASH. MY STEERING WHEEL LOCKED, AND I HAD TO FORCIBLY MUSCLE THE CAR TO THE SIDE OF THE ROAD. I TURNED THE CAR IGNITION OFF, THEN BACK ON, AND THE ERROR WENT AWAY. CLEARLY, THIS WAS DANGEROUS, AS I COULD HAVE CRASHED INTO ANOTHER CAR. A FEW WEEKS WENT BY, THIS HAPPENED AGAIN SPORADICALLY DURING THIS TIME, USUALLY AFTER MY CAR WAS IN "PARK." YESTERDAY I TURNED MY CAR ON, AND "POWER STEERING ISSUE" POPPED UP AS A WARNING, AND AGAIN THE CAR WAS NOT ABLE TO BE STEERED AS THE STEERING WHEEL LOCKED. DESPITE TURNING THE IGNITION OFF AND ON, THE WARNING AND STEERING LOCK DID NOT TURN BACK ON. I HAD THE CAR TOWED BACK TO THE DEALER. *TR

Mileage: 5,000

POWER STEERING FAULT WHILE RETURNING FROM SHORT SUPERMARKET TRIP, LOST ALL POWER STEERING, DASH BOARD LIT UP, THEN TERRAIN SENSOR FAULT, CAUSING A FEELING OF REDUCED GEAR, TURN SIGNALS FAILED AS WELL. VERY DIFFICULT TO DRIVE, AND UNABLE TO RESET BY SHUTTING VEHICLE OFF. DEALERSHIP STATED A FAULT IN POWER STEERING RACK, REQUIRING REPLACEMENT, THEY ALSO STATED IT IS A DIFFERENT PART NUMBER THEN ORIGINAL PART MEANING IT MAY HAVE BEEN REMODELED DUE TO "ISSUES". VERY DANGEROUS SITUATION!!!! *TR

Mileage: 6,000

THREE TIMES IN THE SAME DAY MY POWER STEERING WENT OUT. ONCE WHEN I STARTED THE CAR FIRST THING IN THE MORNING AND WAS BACKING OUR OF MY GARAGE. TWICE WHEN I STARTED DRIVING FORWARD AFTER IDLING IN A DRIVE THROUGH LINE IT WENT OUT. ALL THREE TIMES I RECEIVED WARNINGS IMMEDIATELY AFTER THE POWER STEERING WAS LOST THAT THE POWER STEERING ASSIST WAS OUT. EACH TIME I HAD TO TURN THE ENGINE OFF AND RESTART IT TO REGAIN THE POWER STEERING. *TR

Mileage: 16,100

MY 2012 FORD EXPLORER LIMITED HAS LOST POWER STEERING WHILE IN MOTION ON FOUR OCCASIONS, IN LESS THAN ONE WEEK TIME PERIOD. IT LOSES ALL ABILITY TO STEER AND WILL ONLY WORK AGAIN ONCE IT HAS BEEN RESTARTED. *TR

Mileage: 5,487

DRIVING DOWN THE MASSACHUSETTS TURNPIKE THE POWER STEERING ASSIST FAILED AND I ALMOST HIT ANOTHER CAR BECAUSE THE VEHICLE WAS EXTREMELY DIFFICULT TO STEER. *TR

Mileage: 5,000

COMPLETE LOSS OF POWER STEERING. HAPPENED MULTIPLE TIMES. IT SHOWED POWER STEERING ASSIST FAULT IN THE INSTRUMENT CLUSTER. VERY DANGEROUS. WHEN WILL IT HAPPEN AGAIN AT HIGHWAY SPEEDS ON A CORNER? HOPEFULLY SOMEONE CAN HELP BECAUSE I REALLY DON'T FEEL LIKE DRIVING THIS VEHICLE WITH MY WIFE AND 2 SMALL CHILDREN. PLEASE NOTE I LIVE IN TORONTO, ONTARIO, CANADA, M8W2H8. *TR

Mileage: 1,500

I LIVE IN ECUADOR (SOUTH AMERICA) AND BOUGHT A 2012 EXPLORER BASE MODEL, ON OCTOBER 2011. A FEW DAYS AGO, AFTER A LONG TRIP, I GOT THE "ADVANCE TRAC" ERROR MESSAGE, AND 3 DAYS AGO, I GOT THE POWER STEERING FAILURE, AND THE STEERING WHEEL GOT LOCKED, TRAVELING AT AROUND 20 MPH, THE TWO MESSAGES WERE ON THE SCREEN, ADVANCE TRACK AND POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON, AND EVERYTHING WAS NORMAL. YESTERDAY I TURNED ON THE CAR AND HAD NO POWER STEERING, I HAD TO TURN IT OFF AND ON AGAIN, TO HAVE IT BACK. *TR

Mileage: 11,800

FROM A STOP-ZERO MPH, CONDUCTED A RIGHT TURN FROM SURFACE STREET TO FREEWAY ON-RAMP. MID-TURN, POWER STEERING ASSIST FAILED, RESULTING IN NEAR ACCIDENT/RUNNING OFF-ROADWAY SURFACE. ADDITIONALLY, ELEC STABILITY CONTROL (FORD 'ADVANCETRAC') WARNING LIGHT INDICATORS ILLUMINATED INDICATING SERVICE REQUIRED IMMEDIATELY. *TR

Mileage: 10,905

I HAVE HAD 4 DIFFERENT INSTANCES WHERE I RECEIVED A "POWER STEERING ASSIST FAILURE" WHILE DRIVING THE VEHICLE STRAIGHT OR ENTERING A TURN. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10 MPH AND UP TO 40 MPH. WHEN I CAN FINALLY PULL OVER AND TURN THE CAR ON AND OFF THE WARNING GOES AWAY, AND THE POWER STEERING STARTS WORKING AGAIN. *TR

Mileage: 4,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORED. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE THEN INDEPENDENTLY CAME TO A COMPLETE STOP. HE WAS ABLE TO RESET THE VEHICLE AND THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THEY NEEDED TO REPLACE THE POWER STEERING PUMP AND THE POWER STEERING RACK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.

Mileage: 13,000

WE HAD JUST DRIVEN 1 1/2 HOURS (ABOUT 100 MILES) FROM HOME TO A CAMPGROUND, PULLING OUR FLEETWOOD POP-UP CAMPER. DROVE HIGHWAY SPEEDS, WITH AIR CONDITIONING ON (AS IT WAS HOT OUTSIDE), SOMETIMES USING THE "TOW" MODE OTHER TIMES NOT. VEHICLE ACTED FINE DURING OUR TRIP. PULLED INTO THE PARKING LOT TO REGISTER AT THE OFFICE AND SHUT OFF THE MOTOR FOR ABOUT 15 MIN. STARTED IT AGAIN TO PULL INTO OUR SITE AND THERE WAS NO POWER STEERING. GOT A WARNING ON THE DASH THAT SAID "POWER STEERING ASSIST FAULT". NOTE: THIS HAD HAPPENED A COUPLE WEEKS PRIOR TO THIS UNDER SIMILAR CIRCUMSTANCES, BUT AFTER SHUTTING OFF THE IGNITION AND RESTARTING, PROBLEM CLEARED ITSELF. NOT SO LUCKY THIS TIME. POWER STEERING DID NOT COME BACK. IT WAS 4:30 PM THE DAY BEFORE A NATIONAL HOLIDAY (JULY 4TH) AND I KNEW IT WAS NOT GOING TO GET LOOKED AT UNTIL AT LEAST 2 DAYS LATER. FORD ROADSIDE ASSISTANCE COULD ONLY OFFER TO HAVE IT TOWED TO THE NEAREST DEALER 21 MILES AWAY. I DECIDED TO HAVE IT TOWED ON JULY 5TH. ON JULY 4TH, AFTER LETTING IT SIT ALL NIGHT AND COMPLETELY COOL DOWN, I STARTED IT UP. SAME PROBLEM PLUS TWO ADDITIONAL WARNING MESSAGES: "SERVICE ADVANCETRACK" AND "TERRAIN MANAGEMENT SYSTEM FAULT". VEHICLE WAS TOWED TO DEALER AND DIAGNOSED AS NEEDING THE STEERING GEAR (PART OF THE ELECTRONIC RACK AND PINION STEERING). PART #BB5Z-3504-HE. I WAS TOLD THERE WERE OVER 500 ON BACK ORDER AND NO ESTIMATED DATE AS TO WHEN THEY WILL BE IN STOCK. HAD I KNOWN THERE WAS THIS KNOWN PROBLEM WITH THE EXPLORERS I CERTAINLY WOULDN'T HAVE BOUGHT ONE. WHY WASN'T THERE A RECALL? THERE ARE NOW ALMOST 600 OF THESE PARTS ON BACK ORDER WHICH TELLS ME THERE ARE A LOT OF CONSUMERS AFFECTED AND POTENTIALLY MANY MORE TO COME. THE SERVICE MANAGER TOLD ME THE DESIGN OF THE PART WAS CHANGED AFTER MY FORD WAS BUILT. *TR

Mileage: 4,080

GREETINGS, I SAW INFORMATION ON THE WEB THAT STATED THE NHTSA IS INVESTIGATING ISSUES WITH 2011 FORD EXPLORER POWER STEERING FAULT AS TO A POSSIBLE SAFETY RECALL. THE INFORMATION I SAW WAS SPECIFIC TO THE 2011 MODEL YEAR. HOWEVER, I HAVE A 2012 WITH THE SAME ISSUE. FOR NO APPARENT REASON, A "POWER STEERING ASSIST FAULT" MESSAGE IS DISPLAYED FOLLOWED BY "SERVICE ADVANCE TRACK". THIS CAN HAPPEN AT ANYTIME, WITHOUT WARNING, REGARDLESS OF YOUR SPEED. THIS IS VERY DANGEROUS !!! MY WIFE ALMOST HIT THE RAILING ON A CURVED BRIDGE WHEN THE POWER STEERING DECIDED TO QUIT. AND LUCKILY, THERE WAS NO ONCOMING TRAFFIC AT THE TIME. THE VEHICLE WAS JUST PURCHASED LAST NOVEMBER (2011) AND HAS APPROXIMATELY 10K MILES. THIS IS DEFINITELY A DANGEROUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE !!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 12,352

AS I WAS DRIVING THROUGH TWO CONSECUTIVE 90 DEGREE TURNS AT APPROXIMATELY 15 MPH, THE POWER STEERING FAILED CAUSING THE VEHICLE TO BE EXTREMELY DIFFICULT TO TURN. DUE TO THE LOSS OF POWER, THE VEHICLE NEARLY LEFT THE ROAD INTO AN ADJACENT DITCH. THE VEHICLE WARNING LIGHTS ON THE DASH DID LIGHT UP INDICATING A FAILURE. ONCE REGAINING CONTROL OF THE VEHICLE, I TURNED THE VEHICLE OFF. UPON RESTARTING THE VEHICLE, THE FAILURE LIGHTS WERE STILL LIT. AFTER READING THE OWNER'S MANUAL, I DETERMINED IT WOULD NOT HARM THE VEHICLE TO CONTINUE DRIVING IT WITHOUT POWER STEERING. APPROXIMATELY 0.2 MILES LATER THE POWER TO THE POWER STEERING SYSTEM WAS RESTORED. *TR

Mileage: 9,800

I IMPORTED THIS 2012 FORD EXPLORER TO BOLIVIA, BOUGHT IN MIAMI, FL. I WAS DRIVING ON A STRAIGHT ROAD, RELATIVELY SLOW (30MPH). SUDDENLY THE STEERING GOT STIFF, MAKING IT EXTREMELY HARD TO TURN. I SLOWLY PARKED ON THE SIDE OF THE ROAD. THE DASHBOARD SHOWED A SIGN THAT READ: STEERING FAULT ASSIST. I TURNED THE VEHICLE OFF, THEN BACK ON AGAIN. THE PROBLEM WENT AWAY. I AM LUCKY THAT I WAS NOT GOING ANY FASTER, ON A HIGHWAY, OR ON A CURVE. A FRIEND WHO BOUGHT A 2012 EXPLORER HERE IN BOLIVIA, FROM AN NEWLY (2012) AUTHORIZED DEALER, HAD THE EXACT SAME PROBLEM. HE WAS ON A HIGHWAY, GOING AT APPROX 60MPH. FORTUNATELY FOR HIM, HE WAS GOING STRAIGHT, AND WAS ABLE TO PARK ON THE SIDE. *TR

Mileage: 11,255

WHILE DRIVING APPROX 45MPH THE SYSTEM TRACK WARNING LIGHT CAME ON & BEEPED, IMMEDIATELY FOLLOWED BY THE POWER STEERING FAILURE LIGHT. I WAS IN AN AREA WITH HEAVY CONSTRUCTION & COULD NOT PULL OFF THE ROAD IMMEDIATELY & STEERING BECAME LESS & LESS RESPONSIVE & IN LESS THAN A MINUTE AS I FOUND A PLACE TO PULL OFF, THE STEERING LOCKED UP TOTALLY. I CALLED FOR TOW SERVICE AFTER TURNING OFF & BACK ON WITH THE SAME WARNINGS & UNABLE TO TURN IT AT ALL. WHILE WAITING ON TOW, I TURNED IT OFF A COUPLE OF MORE TIMES & THE STEERING WAS BACK BUT THE SYSTEM TRACK CONTROL LIGHT REMAINED ON. ONCE THE CAR MADE IT TO THE DEALERSHIP, THEY WERE UNABLE TO DUPLICATE THE PROBLEM AFTER CHECKING, DRIVING & RECHECKING FOR FOUR DAYS. I WAS TOLD TO DRIVE IT & RETURN IF IT HAPPENED AGAIN. I AM SCARED TO DEATH TO DRIVE THIS CAR FOR FEAR OF IT HAPPENING ON THE FREEWAY AT MUCH HIGHER SPEEDS OR MY NORMAL ROUTE TO WORK WHICH INVOLVES NUMEROUS CURVES & CURVES ON BRIDGES WITH NO PLACE TO GET OFF THE ROAD EVEN IF I COULD MANAGE TO GET IT OFF THE ROAD. MY HUSBAND ALSO FEARS FOR MY SAFETY IN THIS VEHICLE. HOW MANY CHANCES DO I GET BEFORE I CRASH & HURT OR KILL MYSELF AND/OR SOMEONE ELSE. I FOR SURE DO NOT WANT TO CARRY ANY PASSENGERS IN A VEHICLE THAT IS CAPABLE OF CARRYING SEVEN. *TR

Mileage: 6,100

I WAS ON THE ENTRANCE RAMP TO THE GET ON THE HIGHWAY AND MY STEERING LOCKED UP. I LOST MY POWER STEERING AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND THE SERVICE ADVANCE TRAC WARNING ALSO CAME ON FLASHING BACK AND FORTH BETWEEN THE TWO. THIS TERRIFIED ME AND THANK GOODNESS THERE WASN'T MUCH TRAFFIC AND I WAS ABLE TO EXIT THE HIGHWAY AND STOP THE CAR. THE POWER STEERING CAME BACK ON WHEN THE CAR WAS STARTED. THIS IS A VERY DANGEROUS SITUATION AND I HOPE IT IS ADDRESSED IMMEDIATELY. *JS

Mileage: 9,150

LOST ALL POWER STEERING SUDDENLY ON THE FREEWAY, MAKING IT VERY DIFFICULT TO STEER. WAS ONLY ONE MILE FROM MY DEALER, SO I DROVE THERE. VERY DIFFICULT TO MANEUVER TURNS. LATER DETERMINED BY DEALER THAT THE POWER STEERING GEAR NEEDED REPLACEMENT. HAS BEEN ON BACK ORDER FOR ONE WEEK NOW, PART WILL NOT BE AVAILABLE UNTIL FOLLOWING WEEK AT LEAST. NEW VEHICLE, ONLY 11,000 MILES. *TR

Mileage: 11,000

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE WAITING AT TRAFFIC LIGHT, THE POWER STEERING FAILED AND THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 11,000.

Mileage: 11,000

POWER STEERING FAILURE WHILE DRIVING 40 MPH ON HIGHWAY CHANGING LANES. SECOND TIME POWER STEERING HAS FAILED ON FREEWAY AT LOWER RATE OF SPEED. VEHICLE NOW AT FRITTS FORD IN RIVERSIDE FOR THIRD TIME REGARDING SUDDEN POWER STEERING FAILURE. *TR

Mileage: 13,000

WHILE DRIVING GRANDCHILD TO SCHOOL THE POWER STEERING SUDDENLY WENT OUT REQUIRING A TREMENDOUS AMOUNT OF TORQUE TO TURN CAR. I RECEIVED SEVERAL FAULTS INCLUDING TRACTION CONTROL, TRACTION CONTROL OFF, POWER STEERING ASSIST FAULT. I WAS ABLE TO MANHANDLE THE CAR TO A SAFE PLACE AND SHUT DOWN THE ENGINE AND AFTER A FEW MOMENTS RESTARTED AN ALL FAULTS CLEARED. IF MY WIFE HAD BEEN DRIVING AT THIS TIME WE WOULD HAVE BEEN REPORTING AN ACCIDENT FOR SHE COULD NOT HAVE POSSIBLY HAVE TURNED THIS CAR. I IMMEDIATELY TOOK THE CAR TO RIGGINS MOTORS (SELLING DEALER) AND HAD TO LEAVE THE CAR WITH THEM FOR INVESTIGATION. THIS IS A PROBLEM FORD NEEDS TO OVERCOME NOW AND NOT STALL LIKE THEY DID ON THE MY TOUCH PROBLEM FOR THIS COULD EASILY CAUSE A LOSS OF LIFE IF IT HASN'T ALREADY HAPPENED. *JS

Mileage: 8,200

WHILE CHANGING LANES ON THE 60 WEST FREEWAY I ATTEMPTED TO CHANGE LANES AND VEHICLE POWER STEERING SHUT DOWN. I WAS IN THE MIDDLE OF MY LANE CHANGE AND WAS NEARLY STRUCK BY A TRAILING DIESEL TRUCK. I WAS ONLY ABLE TO MOVE STEERING WHEEL ONE INCH TO THE RIGHT AND ONE INCH TO THE LEFT. I PULLED OFF HIGHWAY BASED ON MY ADVANCED DRIVING SKILLS AS A LAW ENFORCEMENT OFFICER. THIS VEHICLE IS MY ASSIGNED WORK VEHICLE. SEVERAL FAULTS TO INCLUDE HILL FAULT, TRACTION FAULT FLASHED ON THE DASHBOARD. I TURNED THE VEHICLE OFF AND ON AND THE POWER STEERING WORKED. I IMMEDIATELY NOTIFIED MY WORKPLACE. A COWORKER FOLLOWED ME TO THE FRITTS FORD IN RIVERSIDE, CA. I TOLD THEM ABOUT THE SAFETY ISSUE. FRITTS FORD TESTED MY VEHICLE FOR TWO DAYS. THEY SAID THE ERROR COULD NOT BE REPEATED BUT MY VEHICLE HAD NUMEROUS FAULTS RECORDED WITH THE DRIVETRAIN, STEERING, HILL, TRACTION CONTROL. THEY SAID IT WAS AN ELECTRICAL ISSUE. THERE IS A SERIOUS ISSUE WITH THIS MODEL. THIS IS THE FIRST TIME IT HAPPENED BUT IT NEARLY COST ME MY LIFE. I FEAR SIMILAR INCIDENTS WILL CAUSE FATALITIES WITH UNSKILLED CIVILIAN DRIVERS. *TR

Mileage: 12,890

I STOPPED AT A STOP SIGN AND TOOK A LEFT HAND TURN AS I PROCEEDED DOWN A HILL. MY STEERING WHEEL WOULDN'T TURN,LIKE THE WHEEL LOCKED UP, AND THE BRAKES WERE HARD TO PUSH, NOT SLOWING ME DOWN. THE EXPLORER WENT OFF OF THE ROAD STRIKING A CONCRETE POLE. IT DESTROYED THE ENTIRE RIGHT FRONT END, AND DESTROYED THE POLE. THE DEALER SAID THAT THEY COULD FIX THE PROBLEM WITH THE STEERING, AND THE BRAKES, BUT THEY ARE NOT RESPONSIBLE FOR THE DAMAGE. THEY SAID THAT IT'S NOT FORD'S FAULT FOR THE DAMAGE. *TR

Mileage: 2,569