2013 FORD EXPLORER Steering Problems

Hi, my power steering went out. It's tough to turn. I see there was a safety recall, 14S06, that mentions the power steering control module. According to the NHTSA website my car has a safety recall. MAY 29, 2014 NHTSA CAMPAIGN NUMBER: 14V286000 Loss of Electric Power Steering Assist If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.

I was leaving the store pulled out on a main road in town about to head on the highway. My steering wheel locked and would hardly move with all my strength and the help of my significant other we pulled back into the store parking lot rarely missing hitting several vehicles in the process. I had my children with me at the time in this vehicle as well. The power steering assist fault message popped up. I had the vehicle towed to Ford Groves and after a diagnostic test was ran I was told it was my steering gear and the entire steering column needed to be replaced. The second opinion I got said it was the rack and pinion needing to be replaced. After doing research I found other reports of other 2013 ford explorer owners having wrecks due to this some with the same edition as myself (limited). There are recalls for the steering on 2013 ford explorer but not the limited. I need my edition to be added because this is clearly happening here as well. This was very dangerous when I explained to the dealership about the recalls they told me this was not accurate and was the wrong information. This was random and happened out of no where my vehicle was fine prior to this. Yes the vehicle is available upon request for inspection

Power steering assist fault and service advance trac alerts came on in the dashboard when car was cranked up to drive. I was unable to turn the steering wheel easily and the vehicle was difficult to steer. My safety and the safety of others would be put at risk when attempting to drive the vehicle because the steering wheel locked up and was very difficult to turn. I happened to be at a Firestone service center at the time that this event took place. The technician was testing the battery and the alternator for me after a new battery was inserted into the vehicle. When the technician pulled the vehicle around for me to leave, I was unable to drive away due to the steering issues that had occurred. The vehicle has not been inspected by the others at this time. The warning lights came on just as I was about to drive away from the Firestone service center on 09/27/25. The technician notified me that Firestone was unable to repair those types of issues on my vehicle and the vehicle would need to be taken to a Ford dealership or mechanic of choice for further repairs.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed and accelerating, the steering wheel inadvertently veered to the left, and the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 159,200.

Mileage: 159,200

The electric power steering failed on my vehicle in 2022 while 12 hours from home. Had to drive 12 hours with no power steering. Some year models from the 2013 have been included in the recall but my Vin # was not so I had to pay out of pocket to have mine fixed. It went out again in 2023 and was fixed by a Ford dealer once again out of my pocket. The backup camera will constantly go out and reveal a contact dealer message. I have backed in to a pull behind trailer and edge of me barn before because the camera went out while backing up.

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to make a turn from a stop, while turning the power steering function became inoperable. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 222,000.

Mileage: 222,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving 40 MPH and coming to a stop at a red traffic light, the messages "Power Steering Failure" and "Service Advancetrac" were displayed. The contact was able to drive to the residence; however, the steering wheel was jerking slightly from left to right while driving. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The contact was referred to the dealer for assistance and was informed that the VIN was not included in the recall. Additionally, the contact stated that the rearview camera was intermittently inoperable while reversing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

Mileage: 150,000

Power steering went out, could barely steer the vehicle

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel became difficult to turn. The messages "Service Power Steering Now" and "Service Advancetrac" were displayed. The vehicle was towed to a local independent mechanic, where it was diagnosed with an unknown communication error, and the mechanic determined that an unknown sensor needed to be reset. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to another mechanic, where it was diagnosed with the same failure. An unknown local dealer was contacted, but the vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

Mileage: 70,000

An emission control alert appears when driving; seconds later, you have no control over the vehicle. The steering wheel locks up, and you can not turn while you are still driving. The risk is very high due to the car doesn't stop, and you can not move out of traffic due to no control over the vehicle. If this were to happen on the highway or during bad weather, this could cause death. This has happened a total of 3x and had to be towed 2x to the machines. July 28th 2025 and July 20th 2024 it was towed for this issue of no control of the vehical due to locked up.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the vehicle went into LIMP Mode and stalled. The power train warning light was illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the steering gear rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 183,340.

Mileage: 183,340

My power steering went out within 5 minutes of the "service power steering now" and the "lane keeping system malfunction service required" lights came on while I was driving on the interstate at 75 mph. When I turned off the explorer and turned it back on the power steering was completely gone. I checked on Ford's recall website and they show that there is a "Customer Service Program" for the Epas Steering Efforts and for "Rear toe link inspection replacement", nothing stating that these "Customer Service Programs" were restricted at 10 years or 150,000 miles anywhere online. When I call Ford to let them know that my VIN is showing that the electric power steering should be covered and asking about what can be done to get my broken down explorer to them and then I get told that my explorer doesn't qualify anymore. When I typed in my VIN it said my explorer qualifies, why would it show that if the program ended at 10 years which would have been 2023. This makes the owners of these Ford's believe that Ford will take care of their vehicles when there is a know safety issue but then that is not the case. I could've wrecked going 75 mph if I wouldn't have gotten off the interstate. This KNOWN issue for the 2013 Ford Explorers should be taken care of if they are still coming up under recalls on Ford's website when the VIN is entered.

I was driving to AZ from a CO vacation with my two kids in the car when the steering in my 2013 Ford Explorer locked up. I had exited the freeway and was on a 2 lane country blacktop. I approached some curves in the road and at that point noticed I had absolutely no steering whatsoever. I noticed warning lights came on around that same time. I started slowing down, as the road continued to curve I entered the oncoming traffic lane, went onto the shoulder, back into oncoming traffic lane, back into my lane and onto my shoulder before coming to a complete stop. I'm not sure how or why we are all OK/still alive. I had ZERO CONTROL OR STEERING ABILITY in my moving vehicle. We could have so easily been in an accident or killed. I myself, as a driver, am traumatized. The car was towed to the closest Ford dealer where I'm not getting much help. I've been told many 2013 Ford Explorers were recalled for steering issues, but unfortunately mine isn't included. They have also had the car for several weeks and have yet to completely figure out/repair the problem. When I called Ford Customer Service, they suggested I report it to you.

I was driving the vehicle when all of a sudden I lost powersteering and the steering became impossible to control almost causing an accident.I then took the vehicle to the shop and was informed my rack and pinion had to be replaced. I replaced it eventhough there is a recall for this issue in the 2013 ford explorer but it does NOTcover my Vin which is frustrating. So then I'm leaving the mechanic shop and I'm almost home and I get a powersteering fault light and the powersteering goes stiff again.almost causing me to wreck again these are the same symptoms are in recall 14V286000 And i cannot figure out why my vehicle isnt part of the recall for the dangers that this issues causes.

The contact owns a 2013 Ford Explorer. The contact stated while attempting to start the vehicle, the contact heard a grinding sound coming from the steering wheel. The contact stated that an independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the steering module and rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (STEERING); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 155,000.

Mileage: 155,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the vehicle lost power steering functionality. The message "Power Steering Assist Fault" was displayed. The contact was able to pull over to side of the road. The contact turned off and restarted the vehicle, and the power steering functionality became operable. The contact stated that upon starting the vehicle the following day, the failure recurred, and the steering wheel locked up. The contact stated that the vehicle was undrivable. The messages "Power Steering Assist Fault" and "Service Power Steering" were displayed, and the traction control warning light was illuminated. The dealer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 93,572.

Mileage: 93,572

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle lost power steering functionality, and the steering wheel seized. The message "Check Power Steering" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 191,000.

Mileage: 191,000

Electronic Steering box is intermittent and sticking when turning left. Diagnosed with Steering gear replacement which has been recalled on other 2011-2013 Ford Explorers.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Steering Control Module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 127,000.

Mileage: 127,000

Driving vehicle along highway, two alerts came on from the computer. Power steering warning, System advancetrac warning. Could hardly steer the vehicle appropriately. My vehicle does not fit in the May 17, 2010, and February 28, 2012, recall as it was manufactured in 08/12 so I cannot fix this issue. The vehicle is unsafe for travel and is just 6 months after the recall making me believe it is apart of the affected vehcile

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 3 MPH and turning the steering wheel, the steering wheel seized. The contact stated no warning light was illuminated. The contact turned off and restarted the vehicle; however, the power steering function failed to operate as needed. The vehicle was towed to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,000.

Mileage: 105,000

As I drive mostly during low speeds the steering wheel locks in a turned position for a split second. This happens as I am navigating through neighborhoods and can’t turn the wheel too drastically. I could easily run into something or someone into me if I can’t control the vehicle direction. Not sure if the mechanic noticed as the problem persists at random times. No warnings have been shown on the dash board for this problem yet. The problems started around the beginning of April 2025.

2013 Ford explorer lost steering while driving. Determined to be steering link. Incidentally also issue with toe link on rear. This were both recall issues in past

Steering rack, vehicle VIN is not listed under the 2013 Ford explorer recalls although vehicle is now having the issues related to the recall.

The contact owns a 2013 Ford Explorer. The contact stated that the steering wheel had became difficult to turn to the left or to the right, and there was an abnormal clunking sound coming from the steering wheel, underneath the front end of the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the struts and bushings had failed. The struts and bushings were replaced; however, the failure persisted. The vehicle was taken back to the mechanic, where it was diagnosed that the steering rack had failed and needed to be replaced. The mechanic informed the contact that the vehicle was included in recall NHTSA Campaign Number: 14V286000 (Steering) and referred the contact to the dealer. The dealer was contacted and informed the contact that the VIN was not included in the recall. No further information was available. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was approximately 104,000.

Mileage: 104,000

I have an electric power steering pump, it’s not working at all. It’s showing it’s part of a recall but mine is just shy of the date. But I have spoken with many ford dealers and they have told me to report this to here, cause it should be a part of it as well. It’s a very hefty expense to repair this. But no one should be driving one with power steering assist fault and traction control fault on dash. And cannot even turn the wheel. This is an accident waiting to happen.

The contact owns a 2013 Ford Explorer. The contact stated that while operating the vehicle, the power steering assist malfunctioned, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer was contacted, and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not yet contacted. The failure mileage was 140,000.

Mileage: 140,000

Steering suddenly became hard to turn the wheel. Felt kind of jumpy.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 25 MPH, the power steering failed to operate as needed. The contact used an excessive amount of force to turn the steering wheel. The power steering and traction control warning lights were illuminated. The vehicle was taken to a mechanic who diagnosed the vehicle and determined that the power steering had failed, and the rack and pinion needed to be replaced. The mechanic informed the contact of NHTSA Campaign Number: 14V286000 (Steering); and was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 73,000.

Mileage: 73,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel became stiff and difficult to turn in either direction. The message "Power Steering Assist Fault" was displayed on the instrument panel. The vehicle was taken to a local service center, where the vehicle was diagnosed and determined that the steering rack needed to be replaced. The parts for the repair were ordered, and the repair was pending at the owner's expense. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

Mileage: 96,000

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle, the power steering assist failed to operate as needed. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle because the steering wheel was stiff. The contact, who is mechanically inclined, inspected the vehicle and discovered that the failure was caused by a defect with the rack and pinion. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering) was linked to the failure. The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 76,800.

Mileage: 76,800

The contact owns a 2013 Ford Explorer. The contact stated while attempting to parallel park, the vehicle lost power steering functionality. There was no warning light illuminated. The contact drove back to the residence. The dealer was notified of the failure and informed the contact that the VIN was not included in a related recall. The dealer confirmed that the vehicle was not previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and case was filed. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 179,663.

Mileage: 179,663

Service advancetrac light came on while driving. Lost all propulsion and power steering. Almost went off road around a curve due to no power steering. Ford dealership diagnosed it as faulty steering sensor. Had that replaced about 18 months ago, now this near accident just happened. Service trac light traction control light are both on with no propulsion or power steering. I’ve been doing research on this and this seems to happen to a lot of ford owners as ford is the only manufacturer to produce vehicles with advancetrac system. How has this not been a recall yet?

The POWER STEERING has failed. The steering is tight, cumbersome, difficult to manage. The vehicle had a recall for REAR TOW LINK for which it is in service center currently. Ford issued a recall for THE STEERING issue as well. However, allegedly, my car does not qualify for the recall. Please advise. The steering issue is dangerous. I have read that over 600,000 vehicles have been recalled for this issue. I live in Ohio which has the “highly corrosive SALT factor”, which is a noted issue for this recall item.

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the steering wheel was significantly difficult to turn. The contact stated that upon turning off and restarting the vehicle, the electric power steering assist became functional. The vehicle was taken to the dealer, where the contact was informed that the failure was related to the electric power steering, but the vehicle was not diagnosed or repaired. The contact stated that the failure recurred several times. The electric power steering assist and the lane assist warning lights were illuminated. The vehicle was taken to the dealer, where the power steering control module was reprogrammed. Additionally, the dealer recommended the replacement of the power steering unit. The electronic power steering unit was replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened, but no assistance was provided. The failure mileage was approximately 95,000.

Mileage: 95,000

Steering rack problem don't work Steering is lock and the cluster say is the Steering problem now is on the dealer ford coggin deland fl

With the vehicle on, will sometimes get simultaneous warnings for "Hill Descent Control Fault" and "Service AdvanceTrac" along with 3 warnings/flags (ABS, Service AdvanceTrac, and Service AdvanceTrac OFF). Additionally, the instrument cluster/display will occasionally (less often) reset while the vehicle is still on and driving.

Was at a restaurant and when Vehicle was started to leave, power steering was out along with "Power steering assist fault" message on dash. Vehicle was able to be driven back to residence, but unsafe to drive. Vehicle is now parked until repairs can be made.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). A case was opened, and the manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 100,000.

Mileage: 100,000

While driving in a straight line the steering wheel seems momentarily disconnected from the wheels. The car feels like it is "fishtailing" and veers violently to one directing before returning to it's previous direction of travel. This action is random with no identifiable cause. The occurrences seem to be increasing in frequency. The last incident started with the vehicle traveling approximately 60mph on a straight, flat road. The vehicle suddenly, with no driver input, violently crossed the centerline, struck the shoulder on the opposite roadside before veering back across the highway. The brakes were applied as soon as the vehicle veered left and the ABS was working. The vehicle is currently parked at a service garage and not being driven as it is a safely hazard to others and the driver/occupants.

Our steering wheel locked when we were about to leave our destination and drive back an hour to go home.

The steering wheel locked at a 45degree angle while I was driving. It locked and I was unable to turn the wheels in any direction. (Diagnosed by dealership as power steering failure steering wheel locked) My safety was absolutely compromised. Imagine losing the ability to turn the steering wheel or steer in any direction while going around a corner, without any warning. Luckily I wasn't on the freeway when the steering wheel locked without warning. Yes, this problem has been reproduced by the dealership at Elk Grove Ford CA, and reported to the Ford Motor corporate office, who refused to look into the safety issue or pay for the repair. The vehicle or component has been inspected by the Ford dealership. There were not any warning lamps, messages or other symptoms of the problem prior to the failure, and the problem appeared on 11/10/24.

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel became firm and excessive force was needed to steer the vehicle. The message "Steering Assist Fault" was displayed on the instrument panel. Due to the failure, the vehicle was towed to a dealer where the contact was informed that the rack and pinion assembly needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering); which was linked to the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 218,000.

Mileage: 218,000

While driving vehicle started pulling in curves. When we pulled into a gas station steering became locked up. Apparently due to a failure in the EPAS system on the car. We were fortunate that it did not occur while driving as the wheel will not turn left or right at all. Ford dealership advised that since it was 1 year and 24000 miles over they could repair at cost of $3227.02. FMC advised it was not a safety issue which concerns me as if that had occured while driving it could have been catastrophic.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed and the steering wheel was turned left, however, the steering failed to function as intended. The contact stated that the steering proceeded to go forward. In addition, the contact depressed the brake pedal and the vehicle slid onto the grass and crashed into a barrier. The air bags deployed. The engine seized. The vehicle started, and the vehicle was driven to the contact's residence. The contact stated that this was an extremely terrifying situation. The contact was the only occupant in the vehicle. The contact sustained a skinned left shoulder and a stiff neck, however, no medical attention was required. No Police report was filed. The vehicle was damaged to the passenger's side front grill. The contact stated that due to his fear, the vehicle had not been driven since the crash occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact was a certified mechanic and stated that the failure indicated a possible failed electronic steering module. The contact referenced recall NHTSA Campaign Number: 14V286000(Steering) which had a similar failure description, however the contact VIN was not associated with the recall. The dealer was made aware of the failure, however the contact was informed that the contact's vehicle was not associated with the recall. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the contact's VIN was not associated with any unknown recalls. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 89,953.

Mileage: 89,953

The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced a death wobble. The contact stated that there was an abnormal clunking sound coming from the vehicle while driving or while idling. The failure became more persistent and more pronounced over time. No warning lights were illuminated. The vehicle was taken to the dealer however, a final diagnostic result was not provided. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 106,000. The VIN was not available.

Mileage: 106,000

My vehicle a 2013 ford explorer has a power steering assist fault rendering my vehicle un usable which i just bought through carvana this last summer has had a multitude of issues including a piller trim flying off the same day I bought it and the warranty carvana gave me provided no where close to me to have repaired plus my backup camera stopped working within 2 months of buying it and now the power steering assist fault has ultimately stopped me from being able to drive the car and I see that ford stopped allowing the recal of this issue to be fixed since 177,000 vehicles are affected by this problem I just think this wrong

The contact owns a 2013 Ford Explorer. The contact stated that while driving in reverse, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After which, a warning message displayed reading "Service advanced track." After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 177,000.

Mileage: 177,000

The contact owns a 2013 Ford Explorer. The contact stated 6 months after installing new tires on the vehicle, the front tires were damaged. The vehicle was taken to an independent mechanic, where it was inspected, and the mechanic determined that the shocks, the control arms, and rack and pinion failures had caused damages to the tires. The mechanic informed the contact that the front tires, the shocks, the control arms, and the rack and pinion needed to be replaced. The vehicle was being repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in an unknown recall. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owned a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 155,645.

Mileage: 155,645

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the message "Power Steering Assist Fault" was displayed, and the steering wheel seized. The contact was able to pull over to the side of the road by using physical strength to turn the steering wheel. The contact turned off and restarted the vehicle, and the power steering functionality returned. The contact stated that the failure had been recurring while driving, and there was significant play in the steering wheel. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the steering wheel became difficult to move. The contact pulled over and the steering wheel seized. The contact turned the vehicle off however, the steering wheel failed to regain proper functionality. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed due to a failure with the suspension. The contact was informed that the failure was related to an unknown recall for which the vehicle was previously included in. The dealer informed the contact that the vehicle could not be repaired free of charge because the VIN was not currently included in any recalls. The contact was informed that the steering assembly needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case for the failure. The manufacturer confirmed that the VIN was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 202,000.

Mileage: 202,000

Power steering assist went out on vehicle while driving down the road. Power steering assist light came on and locked up entire system causing car wheel not to be able to turn. Took to body shop and notified rac and pinion electrical system shut down

The contact owns a 2013 Ford Explorer. The contact stated that after refueling the vehicle, the "Power Steering Assist Fault" message was displayed, and the vehicle experienced a loss of power steering assist. The vehicle was towed to the residence. The vehicle was later towed to an independent mechanic, who determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was 173,289.

Mileage: 173,289

The contact owns a 2013 Ford Explorer. The contact stated that the steering column was stiff to turn and had seized. The Lane Keep and power steering warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 200,013.

Mileage: 200,013

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 40 MPH and making a left turn, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The contact pulled off the road and turned off and restarted the vehicle however, the power steering functionality had not returned. The contact had taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to the Customer Satisfaction Program: 14S06 Steering System Sensor Fault (Steering). The failure mileage was approximately 207,000.

Mileage: 207,000

Something is wrong with my power stirring when I am driving all of sudden my power stirring just quits working if i can get pulled over and turn off the car an let it sit for awhile it mite be fine and not always serve time's I'm turning the corners and it happens I never know when its going to do this.

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 10 MPH, the steering wheel occasionally became difficult to maneuver. The message "Power Steering Assist Fault" was displayed temporarily on the instrument panel. The vehicle was taken to a local independent mechanic where it was diagnosed that the electronic steering module needed to be replaced. The vehicle was not repaired. The local dealer was contacted but the vehicle was not diagnosed or repaired due to the VIN not being included in NHTSA Campaign Number: 14V286000 (Steering) or Ford Service Campaign 14S06. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,500.

Mileage: 72,500

Mechanic informed me that there is a recall on the rear toe link, but it is not showing up for my car. I am on my 2nd set of rear tires in two months. When driving in Rain I have almost lost control of my steering many times when I drive over even a splash of water. My local ford dealership will not honor the recall because my VIN is not on the list.

The contact owns a 2013 Ford Explorer. The contact stated while driving 25 MPH and attempting to make a left turn, the steering wheel seized. The contact was not able to turn and almost collided with another vehicle. The contact forcefully turned the steering wheel and heard a loud pop. The contact stated that there was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed as a failure with the steering wheel bearing. The contact was informed that the steering wheel needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. The VIN was not available.

Mileage: 103,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the "Traction Control" and "Power Steering" warning lights illuminated. The contact stated that the steering wheel was very difficult to turn, and the vehicle was pulled over off the roadway. The contact stopped and turned off and restarted the vehicle. The contact stated that the vehicle had not fully regained power steering functionality. The contact drove the vehicle back to the residence. The contact had not taken the vehicle to a local dealer. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 167,000.

Mileage: 167,000

I own a 2013 Ford Explorer. While driving in the rain exiting the freeway at approximate speed of 25 MPH the steering wheel seemed to lock up and then was extremely difficult to steer, making it impossible to maneuver the vehicle causing me to hydroplane across several lanes until I crashed into a mature bush. Causing damage to my radiator. I have not taken it to the dealer and have only shopped around for independent mechanics. I am not sure of the extent of other damage. I just became aware that this is a similar problem for other owners. The car is currently undrivable and is going to cost me a large amount of money - now the registration has lapsed (cannot smog) and I have DMV fees to. This was a solo car accident and no other people were in my vehicle at the time. I saw the recall notice (recently) on NHTSA but my VIN number is not included. I have not contacted anyone yet regarding this - I am already have trouble with FORD regarding covered repairs and being charged for a rental car (that was supposed to be included) Not sure what to do! Now i am making payments on a vehicle that i cannot drive and i cannot afford to purchase another one.

Mileage: 109,925

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering was difficult to steer. The vehicle was driven to the contact's residence. The contact stated that when the vehicle was parked, the vehicle lost motive power and would not restart. The contact The vehicle was diagnosed by an independent mechanic and was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated while driving 35 MPH, he became aware that the electronic power steering was not functioning properly after the steering wheel seized in place, making it impossible to maneuver the vehicle. The power steering assist and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 111,000.

Mileage: 111,000

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the steering warning light was illuminated. The stability-trac and loss of power steering messages were displayed. The vehicle was taken to the local dealer and was reprogrammed four times. The vehicle was repaired, but the failure persisted. The contact stated that the failure was due to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 153,000.

Mileage: 153,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 55 MPH, the vehicle experienced a loss of power steering assist. The traction control warning light was illuminated, and the "Service Power Steering Now" message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 166,394.

Mileage: 166,394

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 10 - 12 MPH and turning and or veering to the right or the left, the steering wheel failed to redirect to center. The contact had to use an excessive amount of force to maneuver the steering wheel. There were no warning lights illuminated. The contact stated that most recently while pulling into a parking lot at approximately 5 MPH, the steering wheel became firm. The contact pulled into a parking space and the steering wheel seized with the "Service Power Steering Now" and "Lane Keeping System Malfunction Service Required," illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that due to the amount of sensors, the vehicle needed to be serviced by the dealer. The vehicle had not been taken to the dealer to be diagnosed or repaired. The dealer was contacted; however, immediately referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure, but a case was not opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 130,200.

Mileage: 130,200

The steering system, a known problem which previously had a recall in 2014, is failing. My SUV is apparently not included in that recall, even though it is the same issue. There are no warning lamps. This was confirmed via OBD2 scanner and the SUV's behavior. Confirmed by dealer. It has been an issue since I purchased the vehicle in 2023. On 2/14/24, I took it in for a different recall issue - toe link. The tech told me I needed a front-end alignment, which he did not do. I took it to another mechanic for the alignment, at which time they informed me there was an issue.

My 2013 explorer that I purchased is apart of the recall OEM 15n01 EPAS steering efforts. My VIN matches under the recall and my steering gear/rack seems to be faulty or broken. The service center confirmed the steering rack is faulty and is not safe to drive, It doesn’t let me drive in a straight acceleration and there’s knocking/grinding noise when it allows me to turn the wheel. What steps do I take in having this issue repaired?

When I move my steering wheel in any direction there's a grinding noise and my steering wheel tries to get stuck.There was no warning lights on and now the vehicle is difficult to drive

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was purchased from an auction it was listed with power steering assist failure. The contact stated that the power assist failure and the traction control warning lights were illuminated. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 195,500.

Mileage: 195,500

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 45 MPH, the steering wheel was stiff and difficult to turn. The contact stated that moments afterward the steering wheel became firm with the "Loss of Power Steering" message displayed. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle several times, but the power steering functionality failed to return. The contact was able to drive the vehicle to an independent mechanic. The vehicle was not diagnosed, and the mechanic informed the contact that there was a recall for the year, make, and model for a power steering failure, and the contact was referred to a dealer. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The contact called a local dealer and described the failure and was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

Mileage: 200,000

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 30 MPH, the contact depressed the brake pedal, and the steering wheel became firm, and the driver's side front tire began to vibrate. The contact stated that he shifted the vehicle into neutral(N) and took his foot off the brake pedal and was able to stop. The contact turned off and restarted the vehicle and the vehicle regained steering functionality. The contact stated that the failure occurred several miles later and he repeated the same procedure and was able to return to the residence. The contact stated that an engine symbol light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The contact researched online and related that failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 159,231.

Mileage: 159,321

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After which, a message was displayed reading "Power Steering Assist Fault." The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2013 Ford Explorer. While the contact's wife was driving at 40 MPH, the power steering assist failed without warning. The contact stated that excessive force was needed to steer the vehicle back home. The contact called the dealer and was informed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 112,000.

Mileage: 112,000

I will lose power sterring while driving but this should be a recall and I can't seem to get it fixed without costing $3700

Popping/Grinding Noises: experienced popping or grinding sounds when turning the steering wheel, especially at slow speeds. Steering Wheel Seizure: There have been instances where the steering wheel has seized, accompanied by error messages such as “service power steering now” and “service advancetrac,” indicating a potential failure of the rack and pinion system. Difficulty in Steering: A tight steering wheel, grinding noises, or shaking, particularly at higher speeds, can be symptoms of worn-out bushings or bearings in the rack and pinion. these issues are causing somuch more due to that steering wheel has play and i need to constantly get alignment, my tires are wearing out and tires are expensive to replace too, its causing me to spend absurd amount of money that i do not have

The power steering failed and almost caused me to get into an accident. My safety was put at risk because I almost crashed into on coming traffic making a left hand turn. There are thousands of other who have complained about this issue from 2013-2017 models. Power assist fault light came on and I lost full control of the steering of the vehicle. This is absolutely ridiculous this hasn't been one of the biggest recalls of all time. 10's of thousands of these Explores have had the same situation happen and because my build date was out of the initial 14s06 recall I had to pay out of pocket over $2000 dollars. This is a major safety concern that needs to be addressed. I work at a Ford dealership and one of the employees just bought a 2017 Explorer a week ago and the steering gear just failed on that one. Recall 14s06 needs to be extended to all Explorers from 2013-2017.

My power steering just stopped working while I was driving at 45 mph. Then all my warning light were going off saying faulty break system faulty hill decent something about my charging system. This has happened 4 times now where my power steering goes out WHILE I’M DRIVING.

Power steering became very hard and got stuck suddenly while driving, very dangerous. Was very difficult to steer the car or move the steering even an inch. Good that was driving at low speed, otherwise could have been an accident. After 2 days it started showing warning message about power sterring but at time of steering got stuck there was no warning. In process to repair, it's very dangerous as steering got stuck out of no where and expensive to have it fixed (approximately 1600 dollars).

The Electronic Power Steering Assit (EPAS) has had a failiure. When the failiure happens it completely locks up the steering without prior warning.When that happens the cars steering cannot be controlled as norrmal, and the driver cannot easily steer the vehicle. The first time this happened I was pulling into a gas station, the EPAS went out and I almost hit pedestrians, a fuel pump and other vehicles. Had it not been for my years of driving experience this could have inured or even killed several people. The issue has been confirmed by my local Ford dealerships service department. The service manager told me that this car has had recalls on it, but upon checking my VIN found that Ford Motor Company did not include my vehicles vin under the recall. Even though this issue is known with my make and model. This issue has also been reported on many Ford Explorer group pages for others who have had the issue but were missed under the recall umbrella. The failiure message only appears after the acutal failure, meaning the steering is already gone by the time the warning is shown

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the steering wheel locked with the "Steering Assist Fault Service Required" message was displayed. The contact stated that upon restart of the vehicle, the vehicle returned to normal operation; however, the failure returned later. The vehicle was taken to a dealer where the contact was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was unknown.

Vehicle steering stopped working and was towed to my mechanic. Mechanic was great and said that this was a Ford recall, however the dealer informed me that the vin number didn’t match. They have had a recall for Explorer that were manufactured 3 months prior to ours. This was expensive and new parts are unavailable because of so many issues, had to use rebuilt ones and installed at dealers. Please reopen the recall on explorer steering failure and see if maybe more explorers should be added to recall. Thanks for reading I hope this helps me and many other Explorer owners with same issue.

2013 explorery EPS system randamly will go out causing very hard steering to the point you almost crash. It don't matter if it's dry or wet hot cold it'll randomly come on and it'll pull you to the side. There's been a recall for this couple times but I'm told my vehicle isn't in the recall well I don't understand why it's not because I've had the Ford dealership come out and reflash my PSCM and still it comes on and I lose power steering almost killing myself and my family multiple times now I don't know what to do it cost way too much for me to buy new parts all the time they say the recall won't apply to it but I don't understand why it won't it's been recalled that's confirmed recalled why can't I get my vehicle fixed on my family is safe

We own a 2013 Ford Explorer XLT AWD 3.5L with an Odometer reading of 150,507 that we bought used from a private owner and owned for over a year. In the recent weeks of 1/5/2024 - 2/9/2024 the Power steering assist has gone out while maneuvering in and out of our garage multiple times. With a restart, the power assist comes back and seems to be ok for a few days until recently while driving, multiple times the steering wheel became locked in the 12:00 position and it took extra effort to turn the wheel from center. It appears as a faulty or sized rack and pinion. Also recently noticed audible noise while turning the steering wheel from lock to lock coming from the steering rack. I am an Automotive Technician in the field for 30+ years. That next morning I raised the vehicles front wheels off the ground and rotated the steering wheel with engine off to investigate the issue. I noticed a severe binding issue while rotating the steering wheel where the steering wheel will come to a binding stop and it takes 2 hands to get past the binding. At this point I knew this is a major safety concern and to not have my wife drive this vehicle anymore until repaired. I have researched the Technical Service bulletins on this issue and searched the internet as well. Obviously this has become a very common issue on these Explorers with all the filed complaints and the lack of availability of a replacement Rack and Pinion. I went to the Ford dealer to inquire about this known issue and safety concern and they said there are no recalls for this problem on this vehicle. Fortunately I caught this issue before the rack and pinion did seize into a position where my wife would not have been able to steer out of it and crash into another person, car or object. I understand that components eventually wear and fail over the vehicles lifetime and need replacing, but this seems to be a bigger issue and safety concern which needs addressing.

steering is very tight sometimes on turns and there is a lot of play in the steering wheel itself, i changed out almost all suspension and steering related parts and still have this issue. Also the steering wheel somehow always is off center and crooked even after multiple alignments

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to start the vehicle, the steering wheel was locked. The contact stated that there was a message displayed that the steering wheel was locked. The vehicle was towed to a local mechanic where a diagnostic test was performed. The mechanic stated that the power steering had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 159,000.

Mileage: 159,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound. The contact became aware that the power steering was inoperable. The contact stated that the steering was extremely difficult to turn due to the failure. However, the vehicle was safely driven to the residence. The vehicle was towed to an independent mechanic however, the vehicle was not diagnosed or repaired after remaining with the mechanic for two weeks. The vehicle was towed back to the residence. The contact stated that there was an open recall for the failure, but the VIN was not included in the recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 135,000.

Mileage: 135,000

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 30 MPH, while turning the steering wheel to the right to follow the road, the steering seemed to seize, and extra effort was needed to turn the steering wheel. The contact arrived at her destination and parked the vehicle. When the contact returned to the vehicle and restarted the vehicle, the power steering functionality had not returned. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 150,000.

Mileage: 150,000

Last year I had to replace my front rack and pinion costing me a couple thousands of dollars. While driving the power steering went making it very difficult to steer and have good control of the vehicle. No safety lights or warnings came on at this time. One year later just a few days ago the same exact thing happened. No warning, no lights. I called my local ford dealer because I researched and seen a recall for power steering issues. The dealership told me my vehicle was not included in the recall. I am worried that this is not only an issue that I have but others on the road driving these lemons. I have had nothing but issues with this vehicle. It is unsafe at this point. I am unaware of what determines recall eligibility but the model I am driving most certainly needs to be included. I cannot afford to replace another rack. This vehicle is not even paid off yet. So frustrating and concerning. Ford needs to step it up before someone really gets hurts.

the electronic power steering system seems to be failing causing extremely hard steering. This seems to be a common issue among the explorer family. It is not causing any warning lights or check engine lights to appear on the dash. This could potential cause crashes due to intermitent failures. I have had it inspected by a local mechanic who stated this is a common problem that was recalled on some explorers but mine did not qualify. Mechanic stated the repairs could be extremely pricey.

We purchased a 2013 Ford Explorer in June of 2023. I had changed the rear wheel bearings on the vehicle and we had an alignment done at a local Firestone Auto Repair shop after the bearings were replaced. The Firestone shop did the alignment and the steering wheel felt stiff after. We drove the vehicle for two days after the alignment and around August 1, 2023 then the power steering went out on my wife when she had our infant son in the car. She said the service advance track light was flashing red and power steering light was flashing as well. She had no steering at all and luckily she was able to park the vehicle and get a ride home safely. I took the vehicle to a local Ford Dealer and they said the alignment computer showed the steering wheel was 30 degrees off. They re calibrated the alignment but could not confirm that was the reason the power steering went out but gave me a quote to repair the power steering unit. When they pulled it out of the shop, the power steering came back on. We drove the vehicle until around August 30 2023 and the power steering went out again when my wife was driving the vehicle. We had an independent shop look at it and when they hooked it up to the scan tool, it said power steering fault. When they pulled it out of the shop, the power steering came back on. We drove the vehicle until November 3, 2023 when the power steering went out again while driving and had a different Ford Dealer look at it. The diagnoses was intermittent power steering failure but it was not covered under the recall and the dealer nor Ford was provide any assistance. The diagnoses was exactly what the recall states but it was not covered. $4200 repair cost later we have an operational vehicle. Not very impressed with Ford. Reaching out to hope to get some kind of feedback and help in this matter. Three times total while owning the vehicle for six months intermittent power steering failure. Super dangerous situations luckily no one was hurt.

Power steering failure. I noticed appeared on the instrument panel briefly before the vehicle power steering seized. I was unable to move the steering wheel in any direction without significant force. I was not driving thankfully or else this may have resulted in a serious accident due to inability to steer vehicle on public road.

The contact owns a 2013 Ford Explorer. The contact stated while driving 5 MPH from a parking spot and turning the wheel to the left, the steering wheel seized. The steering wheel failed to turn left or right. The contact was able to reverse into a parking spot. The traction control warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the steering needed to be replaced. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under recall. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 105,000.

Mileage: 105,000

I was driving and the steering wheel seized up and locked while I was turning to the left. The car continued to turn left despite my best efforts to straighten the wheel or turn it in any other direction. I just slammed on the brakes to stop from hitting someone or something. Eventually, the steering wheel loosened and I was able to park. During the parking, the steering wheel continued to stay tight and was difficult/almost impossible to turn. I called a tow truck and got the vehicle taken to my local Ford Dealership. I looked online to see what the issue might be and that's when I noticed many complaints/concerns about power steering in 2013 Ford Explorers. This is what I found: "Ford recalled certain model year 2011-2013 Ford Explorers, saying these vehicles “may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting a shut down of the power steering assist.” This is the exact problem that I have but I never received a recall notification. I contacted Ford and they said my car wasn't made in the same plant that the recall vehicles were made. However, other articles point out that it was widespread and continuous. "Ford Motor Co. announced three safety recalls in North America, including nearly 775,000 Explorer SUVs for an issue that may result in loss of steering control and thus increase the risk of a crash." The recall number was 14S06 but I am being told I don't qualify for the recall despite having a Ford Explorer within that exact year and the exact same issues and problem. I am very disappointed that Ford is unwilling to acknowledge the issue or help to remedy it. I contacted Dealerships and Ford Customer Service and both said there are no recalls on file. I hope this issue can be made aware (it already has if it is a recall of 775,000 vehicles) and addressed. Luckily, no one was hurt but this could have been very bad and Ford should take ownership.

ELECTRICAL RACK AND PINION - LOCKED UP STEERING WHEEL. Wife driving car could have been hurt. Was inspected by independent service person. No warning !!

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle the Electronic Power Steering had malfunctioned and the steering wheel was difficult to turn in either direction. After restarting the vehicle the failure had self corrected and the vehicle operated as normal. The failure was intermittent but eventually the failure became a permanent problem. The vehicle was taken to the local dealer who diagnosed that the Steering Rack Assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V286000(Steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle, the Electronic Power Steering malfunctioned, and the steering wheel was difficult to turn in either direction. After restarting the vehicle, the failure was self-corrected, and the vehicle operated normally. The failure was intermittent but eventually, the failure became a persistent failure. The vehicle was taken to the local dealer who diagnosed that the steering rack assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 40 MPH, the steering wheel was loose and the traction control was inadvertently deactivated. The failure caused the vehicle to vibrate abnormally. The traction control warning light was illuminated, and the Service Advance Trac System message was displayed. The vehicle was taken to an independent mechanic, who recalibrated the steering wheel; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall repair. The failure mileage was approximately 153,000.

Mileage: 153,000

The contact owns a 2013 Ford Explorer. The contact stated that upon start the vehicle and while driving at various speeds, the power steering assist failed to operate as needed. There was no warning light illuminated. In addition, the contact also stated that an abnormal clicking sound was coming from the steering wheel while driving. The vehicle was taken to a dealer where a diagnostic test was performed, and the contact was informed that a new steering gear system was needed to repair the vehicle. The manufacturer was notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was unknown.

The electric power assist for the steering quit working. This would be dangerous if driven

Steering failure- known issue and has safety recall but my serial number was not in recall but having issue with power steering going out and giving fault warning. Usually able to restart and code goes away and steering works. Now it has happened while driving and cannot reset. No power steering. Asked dealer and they refused to repair since VIN was not in recall. Wrote Ford and they refused to repair under recall. This is a problem even though VIN is not in recall. Ford needs to repair under warranty since it’s a safety issue. Latest incident was 11/28/2023 but has happened multiple times in the last 8 months.

While driving I’ve been having trouble with my steering wheel getting stuck when I make turns. Or just locking up randomly without movement. I then have to shut my car off and restart. It has almost caused me to wreck on multiple occasions. I’ve taken my car to two different mechanic shops and I was told by both that I would need to take my car into the dealership because the steering is electric. The dealership quoted me a price for 3 grand to have it fixed. This needs to be on the recall list immediately as I’ve found this to be a major issues for this make and model. Very dangerous! Be careful.

The power Steering Assist failed. I was unable to steer the vehicle.

2013 Ford Explorer: Power Steering service now red light came on as problem occured it did ding, but not in time for reaction. While driving the wheel will lock no matter how fast or slow you are going. Put myself, my children and husband in danger, as well as others. This has occurred now 4 times in the last month. It is being sent to dealership for a current Recall. No police or insurance has inspected.

Electric Steering Module failure loss of steering control could have caused accident, able to stop and pull over barely. Was like steering was fighting me, used a lot of force to pull over almost caused accident not safe!!!!!! Scared the hell out of me.

Power steering is not working properly. Steering is easy then a few seconds later it's hard to turn

Started car with auto start. Drove approx 5 miles. Pulled up to gas station shut car off, no issues. Pumped gas started vehicle and all these warning lights came on. Service power steering, and so on. Vehicle wheel is locked in place. Called tow truck.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated. The contact stated that the power steering became inoperable. The contact stated she was able to safely drive the vehicle to the shoulder of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle and driving to the residence. The vehicle was parked at the residence and failed to restart for four days. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 120,500.

Mileage: 120,500

See Ford Campaign 15N01. Coverage for this vehicle expired 3-25-2022. O/A 10-1-2023 steering became very erratic and traction light would come on intermittently. Independent garage found 4 mounting points for EPAS/steering gear were bad allowing unit to move freely and cause loss of steering. Advised was dealer repair because of proprietary computer program. Coggin Ford over several days couldn't find or would not acknowledge problem even though they were told several times where to look. They just said the lower control arms needed repair for $2500+. Had to get car back to independent garage to do repairs using parts obtained from the same dealer. Went to dealer after repair, showed replaced parts and got refund of their diagnostic fee.

Power steering assist popped up on dashboard with no warning. The safety of me and my children were put at jeopardy because what if we were driving on road and the steering wheel locked up on us?

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 30 MPH, the power steering failed to function as needed. The contact stated the "loss of power steering" message was illuminated. The contact stated that he drove the vehicle to the side of the road and turned the vehicle off and on and the power steering functionality returned. The contact stated that the vehicle was driven to a dealer who diagnosed and determined that the power steering gears, and the rack and pinion needed to be replaced. The vehicle had been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was 105,192.

Mileage: 105,192

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel was making an abnormal squealing sound while turning left or right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated the steering rack and pinion was warped and needed to be replaced. The local dealer was called, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.

Mileage: 170,000

I was driving along the interstate and noticed the vehicle swerving side to side and it was not due to my driving. It was as if the steering was going out or rather I was unable to keep the vehicle under control. I was having to work extra hard to keep the car in the correct lane. I was about 45 minutes from home but no where to pull over due to construction on the interstate. So I just tried going slower. Once I got off the exit a warning popped up on the car that said “service power steering”. I pulled off at the car service shop I use for repairs and stopped the car. By the time I went to drive again which was only a couple moments, the car was hardly able to make turns.

The vehicle's power steering loses power periodically since about October 1, 2023. I have just had the vehicle diagnosed at Duval Ford in Jacksonville, FL on October 9, 2023. I subsequently had Power Steering Control Module replaced, an alignment, and reprogramming of the Primary Control Module done at Ortega Car Care in Jacksonville since there would be cost savings of nearly $1,000. Safety Recall 14S06 seems to be targeted to this problem. The covered vehicle build period is January 1, 2012 to February 28, 2012 according to 14S06 (including Supplement 3). Based on my VIN, my vehicle was built on 4/20/12. I believe that being only 51 days from the end of the approved build period (which may be somewhat arbitrary?) is not a sufficient reason to deny any/all financial assist to get the described safety repair completed. I sent an email to the NHTSA (Request #831557) re: NHTSA Campaign Number: 14V286000 and was provided the option of pursuing a "complaint" to get a more satisfactory resolution. I am writing this complaint for my partner and the vehicle owner - [XXX] - since his language and writing skills are limited. Thank you for the opportunity to submit this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power steering has gone out. No control of vehicle. Steering wheel is VERY HARD to move if movable if all thank goodness didn’t cause any accident on freeway. Car will need towed. See info all over web about accident and incidents about this issue on this model but no recall need help from ford on matter

For that pass 6 months my vehicle has had a check engine light on. Warning light will flash steering assist fault the the wheel locks up and vehicle comes to a holt. This problem has been happening on and off some days it’s fine some days this accurs. Recall #14S06

The contact owns a 2013 Ford Explorer. The contact stated while driving 35 MPH and making a turn, the electric steering gear lost power and switched to manual mode. The power steering control module warning light was illuminated. The contact was able to drive the vehicle to her residence. The contact opened the hood to refill the power steering fluid but was unable to locate the steering fluid reservoir. The vehicle was taken to an independent mechanic, who stated that the failure was due to the power steering. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under the recall. The contact was referred to the NHTSA Hotline. The contact stated that the failure was due to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 164,567.

Mileage: 164,567

1. Power Steering fault randomly causing total loss of power steering. Have to turn the car off and restart to fix. No error codes are stored when this happens. No DTC's. This also causes a system terrain fault but again no error codes are stored for this either. The vehicle is available for inspection upon request. 2. This has happened while driving in the mountains, on the highway and through residential areas making the car very hard to control or causing us to have to pull over in dangerous situations to restart the car to correct. 3. Whenever we take it for diagnosis they cannot duplicate the issue nor see the error codes in the history. Thankfully we have not yet been in an accident where we have needed the police to be involved although this has happened many times since we have owned the vehicle (5 years). 4. We have been told to drive it to a dealership while the error is occurring so they can see it live time however we have not yet been in a position to do this where it wouldn't have caused a safety issue to us or those around us. 5. There is no warning or alert that happens prior to the fault occurring.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the power steering failed while making a right turn. The contact stated that the power steering fault and stabili-trak lost warning lights were illuminated. The contact stated that he could no longer steer the vehicle because the steering wheel had seized in place and the vehicle was stopped in the middle of an intersection. The contact stated that the engine was still running. The contact turned off and restarted the vehicle several times however, the power steering had not regained functionality. The contact stated that the failure had occurred several times however, the work-around of turning off and restarting the vehicle restored the functionality. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the power steering system needed to be replaced. The vehicle had not been repaired. The manufacturer had been notified of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 130,000.

Mileage: 130,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the power steering failed, and the steering wheel became difficult to turn in either direction. During the failure the messages "Power Steering Failure" and "Stabili-trak" were displayed. The vehicle was taken to the local mechanic who diagnosed that the battery cable was faulty and needed to be replaced. The battery cable was replaced, and the vehicle was repaired but the failure reoccurred. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 130,000.

Mileage: 130,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 45 MPH, the steering wheel became firm. Several unknown warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the steering gear had failed and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000. The VIN was not available.

Mileage: 130,000

the car keep saying power steering assist this is the second time the steering gear went out

The contact owns a 2013 Ford Explorer. The contact stated while driving 40 MPH, the steering wheel seized inadvertently. The contact pulled over to the side of the road. The power steering assist warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall due to the manufactured date. The failure mileage was approximately 145,000.

Mileage: 145,000

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the front end of the vehicle made an abnormally loud grinding sound while turning the steering wheel. Additionally, the contact stated that the failure recurred while driving 25 MPH, and the steering wheel seized. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering rack and pinion had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall related to the failure. The dealer referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 138,549.

Mileage: 138,549

The contact's daughter owns a 2013 Ford Explorer. The contact stated that on several occasions when the vehicle was started, the steering seized. The steering control warning light was illuminated. The vehicle was diagnosed that the electric steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,580.

Mileage: 138,580

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the contact loss control of the steering wheel and the vehicle drove off the road. The contact drove onto the curb where the vehicle come to a complete stop. The contact shut off the vehicle and had the vehicle towed to the dealer. The dealer stated that the rack and pinion and the bushing on the steering gear needed to be replaced. The vehicle was repaired. On another occasion while starting the vehicle, the contact smelled an abnormal gasoline odor inside the vehicle. The contact examined the vehicle and noticed a fuel leak. The vehicle was taken to the dealer and stated that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the VIN was not under recall. The approximate failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds and making a left or right turn, the steering wheel became stiff. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 87,000.

Mileage: 87,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 75 MPH, the "Traction Control Failure" and "Power Steering Failure" messages displayed and the steering wheel became firm, almost causing a crash. The contact was able to pull over on the side of the road and shut off the vehicle. The contact restarted the vehicle, but the failure persisted. The vehicle was towed to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall and referred the contact to the NHTSA Hotline. The failure mileage was 146,000.

Mileage: 146,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the "Service Power Steering" message displayed. The vehicle was towed to an independent mechanic, who diagnosed that the power steering control module needed to be reprogrammed and referred the contact to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,994.

Mileage: 160,994

We have a 2013 Ford Explorer with around 90,000 miles that we bought from my father in law for our 16 year old. He was driving home from a friends when he lost power steering. There are three alerts that came up the first was Service Power steering, in addition to: Service Advance Trac and Terrain Managment System. First I want to note there was no warning, thankfully my son was on a side road and not going down the highway at 55! Second I checked recalls because I thought maybe my father in law missed something and noticed that there were plenty of 2013 vehicles recalled for this reason but only 1/2 of them! I now see the other 1/2 of the 2013 Ford Explorers on this Forum having the same issues. Why isn't Ford doing the right thing and fixing these? This fix is going to cost us more than we want to pay for my 16 year old vehicle especially after just buying it. We thought a 2013 FORD with no rust and some what low mileage would last him through High School. Can you please tell me if FORD is looking into any type of compensation for this? Please review these complaints it's sad to think this many people are having the same issue FORD acknowledged with the other 1/2 of the 2013 FORD Explorers.

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was started, the “Power Steering Assist” warning light was illuminated. The contact stated that the steering wheel was unable to be turned in either direction. The contact stated that he turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the rack and pinion and steering system needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 53,000.

Mileage: 53,000

I was pulling out of my driveway and as I started to turn the power assist warning light came on. I was unable to turn the steering wheel. A truck (luckily my neighbor) was heading towards me (the vehicle was still perpendicular to the oncoming truck). I turned the vehicle off and started again and the power assist warning was still on and steering wheel was still unable to move. So we pushed it back in my driveway. Two days later (this happened on Friday) on Monday I took it to the local dealership to check for a recall and they stated my vehicle was not on the list and could not provide any further service.

The contact’s wife owns a 2013 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the steering wheel became firm, and the vehicle was difficult to maneuver. The power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic and was diagnosed with power steering control module (PSCM) failure. The contact was informed that the PSCM needed to be reprogrammed. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was informed of NHTSA Campaign Number 14V286000 (Steering) however, the dealer confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

Mileage: 110,000

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was started, the power steering warning light illuminated. The contact stated that the steering wheel was firm. The vehicle was taken to a dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist due to the vehicle not having unrepaired recalls associated with the VIN. The failure mileage was approximately 135,000. The VIN was not available.

Mileage: 135,000

The power steering in my 2013 Explorer went out on the road, and a light came on. My I am having my steering assembly replaced. 2800.00 plus. Please advise, as there was a recall on this model for same, though I received no info regarding the issue. My car was made in Chicago as well. The recall number was 14S06, but for some reason, my car was not covered. I filed a verbal complaint as well. Thank you. (The car is being inspected and handled at Lynch Ford, Mount Vernon, Iowa. ) My safety was at risk, and the situation was dangerous. Thankfully, I was not hurt. This took place on the 24th of July. Thank you. (Complaint---[XXX].) “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).” The consumer stated that the manufacturer has yet to assist them with the issues.

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed and turning, the vehicle lost power steering functionality and the steering wheel was significantly difficult to turn. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering rack assembly needed to be replaced, and the power steering gear needed to be aligned. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V286000 (Steering) because the VIN was not included in the recall. The failure mileage was approximately 152,000.

Mileage: 152,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 65 MPH, the "power steering assist fault" message was displayed. The contact stated that the steering wheel was firm however, the contact was able to steer the vehicle off the highway and stopped in a parking lot. The contact stated that the turn signals became inoperable. The contact shifted the turn signal handle and the turn signals returned to normal functionality. The contact turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 131,000.

Mileage: 131,000

While driving the vehicle at 75 mph down a highway my power steering assist faulted and made the vehicle difficult to control. The vehicle had approximately 87000 miles on it during this incident. Currently the vehicle when started does not have power steering assist when started at all. There was a NHTSA recall for this very issue 14SO6. My vehicle was supposedly not affected as it was assembled at a different plant. I believe that my vehicle should be included as these same safety related issues are happening to this vehicle which is the same model year sighted in the safety recall.

The contact owns a 2013 Ford Explorer. The contact stated while driving 20 MPH, the vehicle lost power steering functionality and the steering wheel seized. The contact veered to the side of the road. The contact stated that she turned off and restarted the vehicle, and the power steering function returned. The contact was able to drive to the residence; however, the failure recurred while driving out of the garage. The contact stated that she turned off and restarted the vehicle, and the power steering became operable. The vehicle was taken to the dealer, where it was diagnosed that the steering assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

Mileage: 120,000

2013 ford explorer. Was driving vehicle at low speed steering wheel became very hard to turn. No warning lights on. Called Ford recall phone number no assistance available was told my vehicle was not included in power steering failure recall.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at slower speeds, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 190,000.

Mileage: 190,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 30 MPH, the power steering assist function became inoperable. There was no warning light illuminated. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 49,000.

Mileage: 49,000

The safety failure involved the Electric Power Steering Rack on my 2013 Ford Explorer XLT. The failure occurred while driving on the interstate at posted highway speed, 65 mph. The warning lights came on during the failure and all power steering was lost. The electronic control box on the Steering Rack has been the diagnosed failure by a Ford service center, and the entire rack requires replacement, costing approximately $4000. While the lost of power steering did not cause an accident, it certainly could have and is a definite safety concern. This steering system had a recall in 2014 for the 2013 Ford Explorer, but my car's VIN was not included in the recall for some reason. From online research, this is apparently happening to others. Please raise this for a recall immediately as this could have been catastrophic.

Power steering issues light came on right before it happened

On July 7, 2023 I was traveling to home from work. While driving about 50mph the car started beeping at me saying the traction control system and the intelligent awd has turned off. Then I received an error for power steering fault. After that the electronic power steering turned off making massively difficult to turn. Thankfully was able to pull off the road into a stores parking lot where I called my insurance company for a tow truck. Tow arrived and took it to a local ford dealer I go to. There they diagnosed the cars steering gear failed resulting in the above events. If the recall was applied to my vehicle and taken care of my safety would have never been put at risk.

I was driving when I got a warning my power steering needed serviced I was on the highway and couldn’t pull over my traction control turned off and said the advanced traction control needed serviced. I got to a sage space and pulled over. I turned off my car and turned it back on to my wheel being locked and unable to move.

i was driving on the thru-way 90 and lost all power steering almost hit 3 people I was so scared I have proof of 13 people die because of this issue no steering control

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 55 MPH, the power steering malfunctioned, and the steering wheel became very difficult to turn in either direction. During the failure, the message "Steering Default" was displayed. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 87,000.

Mileage: 87,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 60 MPH and merging into the left lane, the vehicle pulled to the right with the traction control and the check engine warning lights illuminated. The contact was able to control the vehicle but the failure reoccurred. The vehicle was taken to an independent mechanic who referred the contact to the dealer since the vehicle was experiencing the failure listed in NHTSA Campaign Number: 14V286000 (Steering). The dealer was contacted, and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering) and that the warranty had expired. No additional assistance was provided. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NTHSA Hotline to file a complaint. The failure mileage was 249,000.

Mileage: 249,000

There are no warning lights on. My steering wheel is extremely hard to turn at times. I have seen recalls on this same year vehicle. The dealership has inspected my vehicle for this issue and it is the known steering issue for explorers. Where this is a failure of a known nature, my vehicle should be covered under the recall and I should not have to pay for this repair out of pocket.

The power steering system has an intermittent electric connection and the steering wheel will jerk in opposite directions. There is a recall for the issue with similar year ford explorers but for has told me to contact nhtsa to see if this vehicle can be added to the list for the same issues. Also I am not able to smog it due to bad catalytic converters.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the "Power Steering Assist Fault" message displayed. The contact turned off and restarted the vehicle, which corrected the failure. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 145,178.

Mileage: 145,178

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized with the "Power Steering Assist Fault" message displayed. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized, and the "Service Power Steering Now" and "Service Advancetrac" messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

Steering rack moving up and down, steering loose

The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving 20 MPH, the power steering seized. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

Mileage: 98,000

Started car and Power Steering Assist Fail message came on, put car in drive and tried to turn steering wheel and had no power steering. Shut down car and restarted. The message did not show up this time, put car in drive and had power steering. This message has shown up in the past, approximately 10 to 12 times, but this is the first time we’ve had a loss of power steering. It appears Ford has had a recall for this issue already (Recall #14S06) with a limited number of vehicles. Obviously, this is a problem with farther reaching ramifications that Ford should be required to do something about at their expense. If I had lost power while driving down the highway, I could have been involved in a wreck injuring myself and/or others. Please look into this. Thank you.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 MPH, the power steering failed to operate as needed. The contact stated no warning light was illuminated. The contact stated that the failure had become a recurring failure. The contact also stated that when the Lane Departure: Lane Keep: Automatic Steering was engaged, the function independently disengaged, and the vehicle was drifting out of the lane. The contact pulled over and turned off and restarted the vehicle and the functionality returned. Additionally, the vehicle was taken to an independent mechanic and was notified of a failure with the rear suspension related to NHTSA Campaign Number: 21V537000 (Suspension) rear toe link. The contact related the steering failure to NHTSA Campaign Number: 14V286000 (Steering). The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 214,000.

Mileage: 214,000

Sudden loss of power steering and traction control components at high velocity. Loss of steering put me and other at risk by not being able to control the vehicle.

The contact owns a 2013 Ford Explorer. The contact stated while turning out the driveway, there was a grinding sound coming from the vehicle. The steering wheel became firm with the power steering warning light illuminated. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering) and referred the contact to the manufacturer. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA hotline. The failure mileage was 181,324.

Mileage: 181,324

The contact owns a 2013 Ford Explorer. The contact stated that he depressed the accelerator pedal while shifted into reverse to exit his driveway and the steering wheel seized. The contact depressed the brake pedal and shifted into park. The contact stated that the “electric power steering assist failure” message was displayed. The contact then stated that he inspected underneath the hood of the vehicle, but no failures were detected. The contact then turned off and restarted the vehicle. The warning indicator had turned off and the vehicle operated as designed. The dealer was notified of the failure and confirmed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.

Mileage: 74,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving in a parking lot, the steering wheel seized. The contact was able to restart the vehicle, and the vehicle worked as designed. There were no warning lights illuminated. The contact called the local dealer, who referred her to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the repair was not covered under recall. The contact was referred to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 98,000.

Mileage: 98,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 40 MPH, the steering wheel became firm, requiring extra effort while steering the vehicle. The contact stated that the stability control warning light was illuminated. The contact stated that the warning light turned off an hour before the vehicle lost power steering functionality. The contact pulled over and turned off and restarted the vehicle however, the power steering functionality had not returned. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the electronic power steering assist had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 156,000.

Mileage: 156,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 40 MPH, the steering wheel became firm, requiring extra effort while steering the vehicle. The contact stated that the stability control warning light was illuminated. The contact stated that the warning light turned off an hour before the vehicle lost power steering functionality. The contact pulled over and turned off and restarted the vehicle however, the power steering functionality had not returned. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the electronic power steering assist had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 156,000.

Mileage: 156,000

While turning, the power steering assist stopped functioning, leaving me veering into oncoming traffic as I could not complete my turn without the power steering assist.

Vehicle began exhibiting intermittent, momentary ABS activation (right front) which would cause vehicle to randomly and severely pull to the right and momentarily flash the traction control warning lamp. This problem began early in 2022 and was first taken to Ford dealership in May 2022. Multiple visits to dealer resulted in inability to diagnose due to lack of recorded codes although they were able to reproduce. Dealer hypothesized a bad electronic steering rack. Subsequent visits to non-Ford repair shops yielded no solution despite replacing ABS Control Module, Electronic Steering rack, yaw sensor, and front struts. Repair shop was able to reproduce. Recently took vehicle to Ford dealer who reproduced and performed pinpoint tests identifying the yaw sensor in the Restraint Control Module (RCM) as most likely cause, but replacement failed to solve. Dealer then removed the front bumper assembly and cleaned and calibrated the cruise control module. Dealer finally identified the problem as a failed Steering Wheel Rotation Sensor and replaced/repaired on May 25, 2023 (over a year after first exhibiting). This part (Ford BB5Z-3F818-A) covers 25 fitments ranging from 2011-2016 and is on national back-order. Speaking with dealers across the US while searching for the part, we found many dealers have been awaiting this part to fix similar problems for a year or more and there were only 7 dealers nationwide with this part in inventory. Based on these facts, it would appear this is likely a "known" issue for Ford, however there has never been a TSB or recall issued to resolve or prevent this from occurring. On multiple occasions, the intermittent ABS activation nearly pulled the vehicle into another lane of traffic and/or into other vehicles' path. I believe this part failure poses a significant safety risk and should, at a minimum, be disclosed to Ford/Lincoln/Mercury dealers via a TSB or through a recall.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist fault message was displayed. Over time, excessive effort was required to steer the vehicle because the steering wheel was firm. The contact called the dealer and was referred to the manufacturer. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was approximately 216,000.

Mileage: 216,000

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions when the vehicle was started, an unknown warning light illuminated, and the vehicle lost power steering functionality. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 126,000.

Mileage: 126,000

The contact owns a 2013 Ford Explorer. The contact stated while making a left turn, the steering wheel seized. The contact stated that the service power steering now warning light was illuminated. The contact depressed the brake pedal, and the steering wheel was able to turn properly. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 243,000.

Mileage: 243,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist warning light illuminated, and the steering wheel became firm. The dealer was notified of the failure, and the contact was informed that the VIN was not under recall. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering) which she linked to the failure. The manufacturer was also notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.

Mileage: 98,000

I was driving and the steering wheel got really hard to turn. It continues too do this periodically. I know there was a recall for this on vehicles built before mine.

The contact owns a 2013 Ford Explorer The contact stated that why driving approximately 75 mph when suddenly the power assist failed. The contact had pulled over and restarted the vehicle however the power assist failed to correct. The power assist warning light had illuminated. The contact took the vehicle to the dealer who stated that the power assist module failed and needed to be replaced. The vehicle was repaired by a certified mechanic who was not associated with the dealer to which the vehicle was brought. The failure persisted causing the vehicle to be an additional 2 times. The contact stated the owner before them had the same power assist module replaced once before as well. The manufacturer was made aware of the failure and informed them that they had missed the warranty/recall deadline then referred them to NHTSA. The approximate failure mileage was 85,000.

Mileage: 85,000

There is a recall for 2011-2013 Ford Explorers re: Electric power steering malfunction but my VIN# is not included. My 2013 Explorer is experiencing this problem. Can you help? Vehicle was not driven much after incident. Thank you!

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 40 MPH and exiting the highway, while making a left turn, the steering wheel failed to respond. The contact stated that while switching to the center lane, the vehicle kept drifting to the left. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the rack and pinion steering arms needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 204,049.

Mileage: 204,049

My suspension was damaged and my car froze and stalled during winter storm and caused my car to go to several shops and I spent lots money on repairs

Power steering assist fault

The contact owns a 2013 Ford Explorer. The contact stated that while making a turn from a complete stop, the vehicle gradually lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving by using physical strength to steer the vehicle. The contact stated that the failure occurred increasingly while making turns and decreased while driving on straight. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 168,000.

Mileage: 168,000

My power steering assist fault came on while driving my steering wheel became very hard to turn which caused me to almost crash I had swerve and stop me and my 3 year old were almost killed my truck electrical system is malfunctioning on its on and ford will not look into it I’ve read up on all the recalls ford has had for the power steering assist fault and it’s scary that it happened to me while driving I’m extremely terrified to drive after having that happen to us

The contact owns a 2013 Ford Explorer. The contact stated while driving 40 MPH with her three-year-old in the vehicle, the power steering assist fault warning light illuminated and the steering wheel became difficult to turn, causing the vehicle to strike a street pole sign. The contact stated that she was unable to turn the steering wheel. The contact stated that the air bags did not deploy. The driver sustained neck injuries but did not receive medical attention. A Police report was not filed. The contact was concerned for her safety and had the vehicle towed to an independent mechanic and was diagnosed with an electrical power steering assist failure. The contact was informed that the electrical power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was informed that the part required to fix the vehicle was no longer in production. The contact referenced NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The failure mileage was 200,060.

Mileage: 200,060

Power steering assist fault I was driving when it came on and almost wrecked with my 3 year old in the car with me

The contact owns a 2013 Ford Explorer. The contact stated when he started the vehicle and shifted into drive(D), the vehicle lost power steering functionality. The contact turned the vehicle off and, on several times, but the power steering functionality failed to return. The contact drove the vehicle back to the residence without power steering at approximately 30 MPH. The contact stated that the power steering assist warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

The SUV will swerve into other lane when it switches gears. Replaced both struts. Odor in the cab. Coolant will not stay and after spending $1000 for repairs, it still cannot be fixed. Cracked head gasket.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 60 MPH, there was an abnormal sound coming from both front wheels. The contact stated that it sounded like the tires rubbing on the wheel wells. The contact stated that the check power steering warning light was illuminated. The contact pulled off the highway into a parking lot and stopped the vehicle and saw the "Service Power Steering Now" light was illuminated. The contact turned off and restarted the vehicle however, the failure persisted. The contact stated that the steering wheel failed to turn to the right or the left. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact had been advised by Ford Customer Service that there was a recall, NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 138,000.

Mileage: 138,000

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving at an unknown speed, the steering wheel became difficult to turn intermittently. The contact stated no warning light was illuminated. The contact stated that the radio, entertainment systems, and navigation systems were inoperable during the failure. The contact took the vehicle to an independent mechanic for the repairs due to the vehicle being vandalized and experienced the failure. The independent mechanic was informed of the rack and pinion and electric power steering. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist fault message displayed. The contact restarted the vehicle to correct the failure. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The dealer was made aware of the failure but confirmed that there was no recall associated with the VIN. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 173,000.

Mileage: 173,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic and the mechanic related the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

Mileage: 190,000

The individual has a 2013 Ford Explorer with two active recalls for rear toe link fracture and reached out to Alton Blakely dealership in Somerset, Kentucky, to have it repaired. However, the dealership refused to repair the vehicle and directed the individual to find another dealership. The reason given was that in the past, they have conducted the repair and left the vehicle in worse shape than before, with the vehicle unable to be appropriately aligned, leading to uneven wear on the tires. The individual is looking to draft a complaint to the National Highway Traffic Safety Administration (NHTSA) about the dealership's refusal to repair the vehicle, despite it being a recall repair.

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 3 MPH, and leaving his driveway, the power steering failed to operate as needed. The contact stopped and turned off and then restarted the vehicle. The vehicle resumed power steering functionality. The contact stated that the "power steering assist" warning light was illuminated. The contact stated that the power steering assist failure was intermittent. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2013 Ford Explorer. The contact stated while pulling out a parking lot, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The vehicle was not diagnosed. On another occasion, the contact stated while driving 30 MPH, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, and the contact was informed that the wheel hub needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) or 17E048000 (Wheels, Suspension). The failure mileage was 155,000.

Mileage: 155,000

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel suddenly became very difficult to turn in either direction, with a creaking sound coming from the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering column and rack and pinion were faulty and needed to be replaced. The vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel suddenly became very difficult to turn in either direction, with a creaking sound coming from the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering column and rack and pinion were faulty and needed to be replaced. The vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 14V286000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 120,000.

Mileage: 120,000

Power steering assist fault multiple times over the past six months. Problem went away after shutting vehicle off and restarting. Yesterday the PS assist failed again while driving and light came on. Took the vehicle to Palm Coast Ford in Palm Coast, FL where I was told the PS system needs replaced at $2200. Vehicle shows no recalls even though the problem is clearly common among owners. Parts on order and will be repaired next week at my expense. How does the manufacturer get away without paying for such a common problem with so many complaints filed on this site?

The contact owns a 2013 Ford Explorer. The contact stated that on two separate occasions, the power steering assist failure warning message appeared on the instrument panel and the vehicle lost power steering assist functionality. On both occasions, the contact was able to restart the vehicle and resume normal driving. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering) which she linked to the failure. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 122,000.

Mileage: 122,000

Vehicle Lost Power Steering while driving to drop my kids off at school, lets talk about heart dropping! Became extremely hard to turn the wheel! Thankfully made it home, where it just sits with the service power steering light on along with service Advancetrac. Called the ford dealership in ottawa kansas where we bought this Car February 2019, they said there was no recalls, completely no help. Just let us know it would cost close to $4,000 to fix! As in other complaints it sounds alot like recall from 2014 14V-286, however when I put my vin in shows up as no recalls found for the 2013 ford explorer. The amount of complaints for the steering on this vehicle, please open a investigation in this. Before someone gets seriously hurt.

So my 2013 Ford Explorer XLT Steering locked up while I was driving lucky I did not crash but did had to use a lot of force to turn wheel to get to side of the road had car towed to ford dealership they said sorry it's not a recall but yet I've seen and read a lot of complaints but nothing as far as a recall I ended up paying a lot of money to fix it please someone put a recall on that Steering before someone gets hurt and so I can get my money back

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality. There was no warning light illuminated. The contact stated that the failure nearly caused a collision. The local dealer and a second dealer, Gregg Smith Ford Lincoln (1316 Price Ln, Clinton, MO 64735) were made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

Mileage: 123,000

Power steering went out. POWER STEERING ASSIST FAULT. error is on car.

Vehicle lost power steering while driving. Vehicle indicates power steering assist fault. Vehicle is currently at a Ford dealership. My 17 year old son was driving the vehicle at the time of the malfunction with several passengers in the vehicle. Thankfully he was able to maintain control of the vehicle, but a power steering failure and lower experienced driver could have easily resulted in an motor vehicle accident and injuries. The dealership has confirmed that this was the failure of the steering gear, a known issue with many 2013 Ford Explorers. A search of my VIN indicates that it was not part of a recall, but vehicle presents with the same problems as described in NHTSA Recall 14V-286 issued in 2014. There were no previous indicators of this failure prior to the time of the event.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds when the power steering would suddenly fail to make it difficult to maneuver the vehicle and or seize complete movement. The contact stated that when the failure occurred they would park the vehicle and maneuver the steering wheel until they were able to gain control. The contact had made an appointment with the dealer but not taken the vehicle to be diagnosed as of yet. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 190,000.

Mileage: 190,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds when the power steering would suddenly fail to make it difficult to maneuver the vehicle and or seize complete movement. The contact stated that when the failure occurred they would park the vehicle and maneuver the steering wheel until they were able to gain control. The contact had made an appointment with the dealer but not taken the vehicle to be diagnosed as of yet. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 190,000.

Mileage: 190,000

I was driving the kids to school and the power steering assist light came on and then the steering went and the vehicle became very hard to steer. I called Ford twice and spoke to two different representatives who said because my vehicle was not built between May 17, 2010 and February 28, 2012 there was nothing they could do, upon looking at the over 1500 complaints on this website over 620 are for this same issue with 2013 explorers built just outside of the above dates. Does there have to be injury, fatality or fire before this is addressed.

Every now and then, the "Power Steering Assist Fault" light would come one, usually once I parked or when I first started the car. When I would turn off the car and restart, the light would no longer be on and there were no power steering problems. This went on for a month or two. It seemed like it was just a faulty warning light. Then one day while at my daughters school, thankfully, I was parked, my "Power Steering Assist Fault" light came on and power steering no longer works. The car is extremely difficult to turn and is not safe to drive.

The contact owns a 2013 Ford Explorer. The contact stated while driving 65-70 MPH, the steering wheel became significantly difficult to steer. Additionally, there was an abnormally strong burning odor coming through the A/C vents. The contact stated that she lost control of the steering wheel and the vehicle veered towards the opposite lane of traffic. The contact depressed the brake pedal and the vehicle stopped. The contact then contacted the Highway Patrol who drove the vehicle to the side of the road. The contact stated that the power steering assist fault message was displayed with another unknown message. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined the failure was associated with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was then towed to another independent mechanic where it was diagnosed that the power steering motor and electrical wiring had experienced an electrical short. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. A case was opened. The failure mileage was approximately 140,000.

Mileage: 140,000

This vehicle has had recurring instances of failed power steering. It will happen at low speeds where the power steering malfunctions and does not work until the car is shut off and turned back on. This can be especially dangerous when driving near other people or cars when we experience loss of control. Thankfully no collisions have occurred yet but it’s is an issue that has been recurring. There was a recall set out for electrical power steering failure - #14V286000. Unfortunately this recall only affects 2011-2013 FORD Explorers up until Feb 28, 2012 while this one was made Mar 7, 2012 (just a week outside of the recall). This was frustrating because the vehicle is experiencing every symptom that the recall #14V286000 states it fixes.

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the steering wheel failed to operate as needed. The power steering assist message was displayed on the instrument panel. The contact notified the dealer of the failure and was informed that there was no open recall on the vehicle. The manufacturer was also notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was approximately 130,000.

Mileage: 130,000

Driving on I95 South in Daytona Beach, Florida during crowded weekend event traffic, the lane assist malfunctioned, would not turn on and then immediately experienced power steering failure. Both warning and failure lights illuminated on the dashboard. The power steering is electric and turning the wheel was near impossible. I had 4 occupants in the vehicle and almost caused a very severe accident crossing lanes of traffic to attempt to reach the shoulder. It is near impossible to turn the wheel and although the car is driveable, its not steerable. Found out that the NHSTA campaign # 14V286000 describes the same issue as I have. Ford recall #14S06 is that recall but the issue I now have is my vehicle was built 1 day after the recall parameters. The car is sitting unable to be safely operated, and I'm asking for NHSTA to extend the dates of original recall from February to March to include this vehicle in the existing recall for the necessary repairs.

The 2013 Ford Explorer power steering stopped working at 89,100 miles. The mechanic we took it to said this should be a recall. Mechanic provided me with recall 14S06, which describes my problem. I called ford and the vin didn’t come up as in this recall. I think it needs to be added to the recall, Mechanic says steering rack needs to be replaced. Lots of people have same problem it’s not safe and too expensive. We bought this car brand new and it can’t even steer after less than 90k miles. I hope others complain

The contact's wife owns a 2013 Ford Explorer. The contact stated while his wife was pulling into the driveway, the steering wheel locked inadvertently. A message indicating a power steering system failure was displayed. The contact's wife parked and turned off the vehicle. The contact stated that the failure persisted upon starting the vehicle the next day. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 115,000.

Mileage: 115,000

No incidents steering makes loud noise

While driving home from work on the 95 (highway) I noticed that I could barely control the steering in my 2013 Ford Explorer. Fortunately I was able to make it home and my husband arranged to have it towed to a mechanic who inspected the vehicle and advised us that it had a rack and pinion failure. He mentioned that it would be very dangerous to attempt to drive the vehicle with this issue and that the total cost to repair would be over $4K. I recently replaced the engine on this vehicle which cost me over $2K. I do not have the $4K at this time to replace the rack and pinion. This is extremely upsetting. Is there any recall will this issue?

The contact owns a 2013 Ford Explorer. The contact stated while driving at a slow speed, the steering wheel failed to operate as needed with the Traction Control warning light illuminated. The contact attempted to reset the battery; however, the failure persisted. The contact notified the dealer and the manufacturer of the failure and was informed that the VIN was not under recall. The contact linked the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The failure mileage was approximately 165,000.

Mileage: 165,000

[XXX] 13 recalls listed two of which are the electronic power steering and traction control. I bought this vehicle and less than five days later the power steering goes out. So I'm going to loose my job and I could have lost my life yet Ford is denying there are any recalls and refusing to fix them. I am also a veteran and this is the last bit of bad news I can bare. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Power steering control module causing power steering to stop and loss of control to car. I took to auto shop and had codes reset and happened again with in an hour.

Steering Assembly Part E5BZ3504AM failed while driving down the interstate. Initially power steering was lost but as it was driven further on the interstate, there was more play in the steering wheel, to the point I was struggling to keep it steady in the lane. This put my entire family and those around me at risk. Vehicle is currently unsafe to drive. Explorer is at local dealer. The dealer states the part is on indefinite backorder with > 10,000 of the Steering Assembly parts on back order across the US. Our local dealer has a total of 3 2013 Ford Explorers awaiting this part. This sounds like a material defect that should be addressed by the manufacturer.

Our Explorer has been riding extremely rough going down smooth highways and the slightest bump in the road make the car shake sideways as if it’s almost bending in half. Last week, We drove a couple miles down the road and stopped at Walmart. After loading groceries up I started the car to leave and the steering wheel was harder than normal to move. I thought we might have had a low tire and we weren’t that far from home, however as we’re driving home, the dash notification screen lights up and says power steering assist fault. So I then let off the gas pedal attempting to try to slow down and this causes the steering wheel to completely tighten up, almost causing us to wreck as I can no longer move the steering wheel more than an inch in either direction while going down the highway. The only way I was able to get us home safely was stopping and going no more than 15 mph until we pulled into our driveway. I will not let my family get in the car until I know we’re all completely safe and out of harms way. The Ford dealership in Ponchatoula said it will have to be towed there and the problem won’t go away until the faulty steering motor is fixed. We were told they’ve had plenty Explorers come in with the same problem as our year, make, model and engine. I’m 6’2 230lbs I should not have this much trouble trying to turn a steering wheel either driving or sitting still.

The check charging system light came on and the power steering locked up, once it locks it stays mostly down. I was going around a curb at about 55mph when this happened with my two children. If that is not a safety issue I do not know what is. I could have wrecked and we could have been seriously injured or worse. Now my check brake system light is also on, check engine light, and it has a leak in the driver's side third row seatbelt. Now I know that it's said to have the battery and alternator tested and that has been done. I feel like I wasted a lot of money that I honestly did not have to buy a decent vehicle for me and my kids. This part is not under recall for my vehicle, however I have done my research and there are numerous recalls, investigations, and complaints. I need this issue fixed.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at slow speeds, the steering wheel failed to turn as needed and was inoperable. The contact pulled over and turned off and restarted the vehicle; however, the failure persisted. The power steering assist message was displayed. The contact notified the local dealer of the failure but the vehicle was not taken to be diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 100,000.

Mileage: 100,000

The steering assist doesn't work All the time. We have to shut the vehicle off and then restart it. It is really hard to steer. The warning light comes on letting us know that there is a failure. It is available for inspection. This is not a good feeling when this happens. This happens roughly twice a week.

Steering wheel would turn but the SUV would not turn in the direction the steering wheel direction. Could have been a major accident from the SUV not able to turn directions.

On more than one occasion (starting at about 90,000 mi) experienced steering wheel lockup while starting vehicle with message alerting to steering assist failure. On those occasions, turning off and restarting vehicle reset the problem. But just the other day while driving, the steering wheel locked up and the message alert was displayed. Luckily vehicle was in right hand lane and was able to drift to the side of the road. Internet search reveals this as a frequent complaint and there is a factory recall for my vehicle year (Ford 14S06), but for a build on or before Feb 2012, mine is in Nov 2012. With a personal OBDII reader, was able to obtain DTC codes U3000-42 and U3000-72 which point to steering/rack n pinion problem. Repair of this problem is an urgent and essential safety issuse and lives are at stake if not fixed. These electrical steering mechanism is less effective than vacuum power assist and in manual mode even harder than old cars without power assist.

My 2013 Ford Explorer Sport lost control while driving. My wife ran off the road while driving going around a curve because the power steering went out without warning. Luckily, she was not in a place where she did not hit anyone but had a near miss with a pedestrian walking on the side of the road. I noticed in the past that the power steering fault indicator came on a few times when starting the vehicle. After turning the SUV off and back on, everything worked fine. I notified them at the dealership the last time I was getting serviced and they said it was a common problem but for some reason, there was no recall for my VIN. After reading the complaints online for this issue, I find it disturbing that this is not a safety recall. I can only imagine how this could have turned tragic while driving down the mountain last weekend if this happened while on a downward descent, my family could have been killed. This is scary to think about and I am surprised that more people have not been seriously hurt or killed due to this electrical malfunction. I also don't understand how the same year models have recalls on the same part but because of the factory location that this is not covered on some VIN numbers. This should defiantly be a recall that is reconsidered. Thank God that she was able to vear enough to miss the pedestrian walking.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist would fail to operate as the power steering assist fault warning message appeared on the instrument panel. The contact took the vehicle to the dealer where she paid to have the vehicle's computer reset. Despite the reset, the failure recently returned. The manufacturer was notified of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2013 Ford Explorer. The contact stated while driving at 50 MPH while depressing the brake pedal to make a left turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact continued driving to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering), however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was unknown.

Steering Rack Motor Failure recall #14S06 did not include this vin and needs to be added to this vin as the dealership Timberline Ford in Libby Mt has investigated the failure and deemed the issue should be part of this recall and that due to the fact that this was a fleet vehicle (Police Interceptor) this could be why it was not listed in this individual recall. There were no prior instances or notifications before failure. Failure was immediate and the Drive Assist lamp did light up immediately. Traveling down Yaak Pass Hwy 2 Montana the failure occurred causing malfunction in steering capability and adverse and unsafe handling of the vehicle almost causing collision with guard rail, and oncoming traffic. Very winding road way made it difficult to maneuver to a safe location for tow. Putting my passenger and dog (Family) at risk of accident. Below is information obtained from one of many sources on the internet involving this recall: Vehicles Affected: About 177,500 model-year 2011-13 Ford Explorer SUVs The Problem: A potential electrical issue in the steering gear may result in the loss of electric power steering assist while driving. This could cause the steering system to default to manual mode, making the vehicle more difficult to steer, especially at lower speeds, and increasing the risk of a crash. According to the Detroit News, Ford said drivers will hear a chime and see a message in the instrument cluster if electric power steering assist is lost. The Fix: Ford will notify owners, and dealers will either update software for the power steering control module or replace the steering gear for free. Why is my electronic power steering not working? Today's electronic power steering systems may fail due to issues with the mounted electric motor. In particular, excessive heat on the motor is likely to cause the failure modes.

Today is Thursday, August 11, 2022, while driving on the highway at a speed of 65 miles an hour my steering wheel just lost steering. Ford has a recall of this problem but for some reason my Vin number is not part of the recall. This has occurred about 5 to 6 times since I purchased the vehicle. I returned it to Ford at least about three times with this concern. The first time I was advised that my Vin number was not part of the recall but that it was under warranty and they updated the computer. Other times when I complain about this problem I was advised that there was no code for them to read. And nothing was done. As I stated at the beginning of this complaint it happened to me again. All I can say is thanks to God I was able to control the vehicle and not get into an accident. This is a problem that Ford knows and the highway safety division. This is a safety issue and it’s not new.

The power steering failed on my 2013 Ford Explorer while driving which made steering extremely difficult, especially at slower speeds. I was very startled by the immediate loss of steering while traveling at a high rate of speed. I also had to be extremely cautious turning to ensure there was ample time to turn and not cause an accident. My turn signals also quite functioning properly. When turning on my turn signals they would only blink once unless I held down the turn signal which would then allow it to work which is difficult to do as it takes the strength of both hands to steer the wheel with the power steering not functioning. The vehicle is available for inspection and I have an appointment to take it to a Ford dealership next week. The vehicle has not been inspected by the manufacturer, police, insurance representatives or anyone else. It will be taken to a Ford dealership next week as that is the soonest they were able to see it. The two warning messages that went off at the time of power steering failure were Power Steering Failure and Service AdvanceTrac System.

STEERING LOSS ON HIGHWAY TWO TIMES BUT CAME BACK AND A SQUEALING NOISE WHEN TRYING TO PARK SOME TIMES FOUND OUT THERE ISN'T A POWER STEERING PUMP SO DON'T KNOW WHERE THE SQUEALING NOISE IS COMING FROM BUT IT IS IN THE STEERING HAD THE FORD DEALER CHECK IT OUT AND THEY SAID IT NEEDS REPLACED

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the steering wheel seized and the power steering assist warning light illuminated. The vehicle was taken to two independent mechanics who diagnosed a failure with the power steering assist. The vehicle was not repaired due to parts not being available. The contact pulled the steering wheel for it to operate correctly. The vehicle was then taken to the dealer who diagnosed a failure with the power steering assist. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The approximate failure mileage was 88,000.

Mileage: 88,000

I was driving and my steering wheel got really hard to turn.

While backing out of my driveway, my power steering fault light came on and I lost power steering. The steering became unresponsive. Fortunately I was going slowly and could stop. We took the car to the Ford dealership to determine the problem. They determined the rack and pinion gear failed requiring the rack & pinion assembly to be replaced. A $3,000 repair. It is frustrating that Ford has recalled thousands of cars of the same model and year for this exact problem, but our particular vehicle was not included in the recall. Ford's response was sorry, your car is not included in the recall. Reading through other complaints on the website, it is clear that Ford knows that this component is defective and refuses to stand behind their vehicles.

The contact called on behalf of his wife who owns a 2013 Ford Explorer. The contact stated while his wife was attempting to reverse out of the driveway, the power steering assist was inoperable. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not notified of the failure. The failure mileage was 91,669.

Mileage: 91,699

The contact owns a 2013 Ford Explorer. The contact stated while reversing, the vehicle lost power steering functionality. The contact stated that the Power Steering Assist and traction control warning lights were illuminated. The vehicle was taken to the local dealer where it was diagnosed that the rack and pinion needed to be replaced because the rack and pinion module was not communicating with the computer system. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 165,000.

Mileage: 165,000

After picking up the vehicle from an oil change from the Ford dealer, the power steering functionality has changed. Upon entering the vehicle and attempting to reverse, the steering felt like it locked up. But with enough force the resistance can be overcome and the wheel will turn, but in jerking motions. It takes a strong effort, but will make an approx 60-90 degree advance/rotation of the steering wheel, then another effort to continue the turn, advancing about a quarter turn each time. Vehicle now feels unsafe to drive and am concerned it will sieze completely while driving due to a known recall that exists for this exact issue, NHTSA recall ID 14V286000, but the VIN falls just outside the recall range.

Multiple times throughout the last month, I turned the vehicle on and went to back out of our garage and the dash displayed a warning of "electric power steering assist failed". The steering wheel was extremely hard to turn, so I stopped and placed the vehicle in park, turned it off, waited about 15 seconds and restarted the vehicle with no steering problems. This last time after doing the same, the error did not go away and the issue remains. I contacted the dealer, and they say there is no recall on the 2013 model year explorer for a vehicle built in October 2013. Just before and after.... how does a known recall issue for the prior yearand following year not indicate a potential issue in this year? The repair estimates are crazy high, and I feel did should repair at their cost.

The contact owns a 2013 Ford Explorer. The contact stated while reversing out of the driveway at 20 MPH, she heard an abnormal knocking sound coming from underneath the driver's side floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced; however, the part was not available. The vehicle was repaired with remanufactured parts; however, while driving and turning all the way to the right, the steering rack was making abnormal grinding sounds. The vehicle was taken back to the independent mechanic where the rack and pinion were replaced; however, the failure persisted. The vehicle was taken to the independent mechanic who advised the contact to take the vehicle to an authorized Ford dealer since the parts to repair the vehicle were no longer available. The contact stated that the parts were on national back order. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 92,000. The VIN was not available.

Mileage: 92,000

The contact owns a 2013 Ford Explorer. The contact stated while reversing out of the driveway at 20 MPH, she heard an abnormal knocking sound coming from underneath the driver's side floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced; however, the part was not available. The vehicle was repaired with remanufactured parts; however, while driving and turning all the way to the right, the steering rack was making abnormal grinding sounds. The vehicle was taken back to the independent mechanic where the rack and pinion were replaced; however, the failure persisted. The vehicle was taken to the independent mechanic who advised the contact to take the vehicle to an authorized Ford dealer since the parts to repair the vehicle were no longer available. The contact stated that the parts were on national back order. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 92,000. The VIN was not available.

Mileage: 92,000

I bought this car less than 2 years ago and I am tired of it already. I have gotten a power steering assist warning light multiple times in the past 2 weeks. The light comes on and I am unable to move the steering wheel. I tried waiting a while and restarting the car but the light still comes on. This left me and my child stranded at a gas station and waiting for assistance to get home. The dealership can not get me in until the end of next month. I am now without transportation. This is ridiculous because I need transportation to my job and to get my children to their activities.

Power steering, can't steer the SUV out of my driveway

The contact owns a 2013 Ford Explorer. The contact stated while driving 15 MPH, the vehicle lost power steering functionality with the power steering warning light illuminated. The contact was able to drive the vehicle while the vehicle intermittently experienced loss of power steering functionality. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not under recall. The failure mileage was 180,000.

Mileage: 180,000

My 2013 ford explorer sport ecoboost.. steering locked up. Mechanic diagnostic code came back power steering gearbox replacement/ steering rack needs to be replaced. My warranty doesn't cover the $2400 repair. Only had vehicle for less than a yr.

power steering assist fault occured while driving causing me to lose power steering. There is a recall out for this exact issue but my vehicle vin falls just outside of the dates stated for the recall, so the ford dealership is refusing to repair under the recall.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 30-35 MPH and making a turn, the vehicle lost power steering functionality and started jerking. There was no warning light illuminated. The contact was able to continue to drive the vehicle however, extra effort was needed to steer the vehicle. However, upon pulling into his driveway, the steering wheel seized. The contact restarted the vehicle the following day and the failure persisted. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not diagnosed or repaired. The failure mileage was approximately 165,000. The consumer stated the vehicle was repaired with a new power steering unit at an independent automotive shop in late July 2022 at the owner's expense.

Mileage: 165,000

While driving down the road my steering locked up and stopped working. I turned my vehicle off and called for a tow truck. I had it serviced and it was found to have electrical issue in the steering gear which resulted in the loss of electric power steering assist while driving. They had to replace the electronic steering rack and pinion.

Upon taking off, in a busy intersection during lunch time traffic in town, a "Steering Assist Failure" and chime came on at the same time the power steering failed. While the steering was just shy of locked, I was able to avoid hitting oncoming traffic and aim the Explorer into a parking lot directly in my path. I put on my hazards (they should come on automatically in such instances) and the other motorists were kind and allowed me to do so since traffic around and behind me had to come to a stop. Even at a healthy 250 lbs and 6'4", it was a serious struggle to make even a small change in the angle of the steering wheel. The Explorer is my wife's vehicle and I just happened to be with her that day, prepping the vehicle for our son to take over as his since he starts college in the fall. I shudder to think what could've happened had either of them been driving it when this happened. There were NO prior indications, no odd noises, no roughness in the steering, no flashes of imminent failure, no notice of the possibility of this happening from FORD, just the sudden and dangerous loss of steering. We've owned this vehicle since it had ~54,000 we've loved the whole time, but this incident has caused us to lose faith in it. Even repaired, I don't see myself putting my wife OR son into it with any confidence in their safety.

I bought this car 2020 an spoke to them about this popping noise when I turn my steering wheel, well the other I had it repair thinking it was struts an springs but to fine out it was the rack and pinion bushing they had to have this knowledge. Then my backup camera went out it's because there to large structural issues at each rear hang that seems to be body putty in so they act sold this car without a full inspection I don't think so it has structural damage at the time of me purchasing it.

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle, the steering wheel became difficult to turn. The contact stated that the power steering assist fault and the service advancetrac warning lights were illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power steering unit to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 142,706

Mileage: 142,706

The power steering stopped working while we were driving with kids in my car could of been really bad or really fatal. This is a real safety risk luckily we were not on a freeway or any where there was a lot of traffic. I check the car before we bought it a year ago with no recalls for my vin but this a wide spread issue that Ford needs to acknowledge

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 20-30 MPH, the Power Steering Fault message displayed and the vehicle lost power steering functionality. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact was able to continue to drive the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering) due to the manufactured date. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not provide financial assistance. The failure mileage was approximately 133,830.

Mileage: 133,830

The contact owns a 2013 Ford Explorer. The contact stated while driving off the highway into a parking garage, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was towed to the dealer and diagnosed with electric power steering assist failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving 25 MPH, the vehicle lost power steering assist functionality. There was no warning light illuminated. The vehicle was driven to the residence. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000.

Mileage: 92,000

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to turn at slow speeds, the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 120,000.

Mileage: 120,000

Was driving and trac control plus power steering assist came on and I lost all power steering while traveling at 70mph. Turn signals would not stay on and this almost caused me to wreck. Very unsafe.

The contact owns a 2013 Ford Explorer. The contact stated while driving 50-55 MPH, the steering wheel became firm and was difficult to turn. There was no warning light illuminated. The contact stated that the failure only occurred while slowing down. The steering power functionality would return while accelerating. The vehicle was not taken to be diagnosed or repaired. The contact stated that she contacted the dealer however, they were not able to assist. The manufacturer had not been notified of the failure. The failure mileage was 115,496.

Mileage: 115,496

The contact owns a 2013 Ford Explorer. The contact stated while driving 50-55 MPH the steering wheel became firm and was difficult to turn. There was no warning light illuminated. While slowing down and attempting to pull over, the vehicle regained power steering functionality. The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 106,000.

Mileage: 106,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle lost power steering assist while turning to the left. There was no warning light illuminated. The vehicle was taken to the local dealer and diagnosed with a faulty power steering assist system. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 14V286000 (Steering). The approximate failure mileage was 116,000.

Mileage: 116,000

Steering failed completely. Unable to turn wheel at all. Thankfully I was stopped in my driveway this time, but unable to turn vehicle at all. It is being taken to Ford Dealership tomorrow. Problem has been reported to dealership, but not inspected yet.

The contact owns a 2013 Ford Explorer. The contact stated that the electronic power steering assist message was displayed. The contact restarted the vehicle for the vehicle to return to normal operation. The contact stated on several occasions the contact drove the vehicle without power steering assist. The local dealer was contacted however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 120,000.

Mileage: 120,000

Power steering failing. When turning makes loud grinding noise and gets stuck in one position and has to be jerked back to get out of a turn.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 15 MPH and making a turn, the steering became difficult to maneuver. There were no warning lights illuminated on the instrument panel. The vehicle was diagnosed at a local dealer as a beginning stage of power steering failure. The contact believed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 153,000. Consumer stated Ford Motor Company will not assist in fixing this issue under this recall, despite their own dealership telling them this issue is affecting the consumer's vehicle. Consumer's power steering is almost non existent at times.

Mileage: 153,000

The contact owns a 2013 Ford Explorer. The contact stated while reversing out the driveway at 5 MPH, the power steering rack light illuminated on the instrument panel. The contact continued to drive; however, while turning the steering wheel, the steering wheel seized and the contact slammed on the brake pedal to stop the vehicle. The vehicle was taken to a local mechanic and diagnosed with rack and pinion bracket failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 147,000.

Mileage: 147,000

Lost power steering and have code U3000-96

This vehicle should be part of the Ford campaign 14S06 or 15N01. The power rack and pinion has frozen and made the vehicle undrivable. The vehicle has a build date of 3/12 and the campaign lists the affected vehicles from 2011 through February 28th 2012. Ford has denied multiple attempts to get this repaired and they say the build date excludes this vehicle. We are talking about literally days apart to make it eligible. We replaced the power rack and pinion at our expense approximately 2 years ago and the same problem has reoccurred. This vehicle is unsafe to drive and we can not get it repaired outside of the Ford dealerships as the electronic power steering control module has to be re-set by Ford after a replacement. The warning message is on in red on the instrument cluster message center and the warning chime is sounding.

The contact owns a 2013 Ford Explorer. The contact stated that the steering became inoperable. The power steering assist failure message was displayed. The vehicle was taken to the local dealer where it was diagnosed that the steering system needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 146,000.

Mileage: 146,000

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving approximately 45 MPH, the steering wheel seized. The contact stated no warning light was illuminated. The contact stated that the failure occurred mostly in cold weather. The driver took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic who associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000.

Mileage: 105,000

The contact owns a 2013 Ford Explorer. The contact stated while reversing out of the driveway, the steering wheel was firm and difficult to turn. The power steering assist warning light illuminated the following day. The vehicle was taken to the local dealer and diagnosed with power steering assist failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 103,000.

Mileage: 103,000

What component or system failed or malfunctioned, and is it available for inspection upon request? While driving home and turning on to our street I lost control of Power Steering. Was very difficult to steer - scary. Yes available for inspection, although we have an appt to check it and repair estimate on March 10, 2022 with Cutter Ford. How was your safety or the safety of others put at risk? Scary. This is my wife's vehicle, It's a blessing that wife was not driving vehicle home from work in traffic on the H-1 freeway in Hawaii. Has the problem been reproduced or confirmed by a dealer or independent service center? There was a recall for 2013 Explorers in June 2014. Dealer Manager had denied any recall for my VIN. was not any help to , seem like he didn't care there was a recall on Ford 2013 Explorer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet, Dealer with Cutter Ford appt March 10, 2022 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Lamp illuminated as soon as problem occurred saying " POWER STEERING ASSIST FAULT"

There is an open recall for 2011-2013 Explorers (#14V286000) for the exact cause of the submission of this complaint. My family and other's lives were at risk when my explorer lost power steering capabilities while driving. The power steering was completely disabled almost making it impossible to navigate. The vehicle had to be towed because it was such a hazard to drive with local traffic. Upon the loss of the power steering a "power steering assist" light illuminated on the dash. The local Ford dealership noted that this was a known problem and the 2013's were actually recalled for this exact issue. Once they looked up my VIN number they noted that mine was not included even though it is textbook for the other 2013 explorers which noted the same problem that caused this recall. Ford has not been of any help and instructed I submit this complaint here. The repair is not an affordable cost to swallow when there is an open recall for the exact problem on the SAME years, but for some reason mine was not included.

Vehicle has lost ability to steer and several warning light illuminated indicating power steering problem. Diagnosis revealed the problem is a failed rack and pinion.

The contact owns a 2013 Ford Explorer. The contact stated that while driving, the power steering and advanced tract warning lights illuminated. The steering wheel failed to move. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The contact stated that failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The approximate failure mileage was 150,000.

Mileage: 150,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 2 MPH in a parking lot, the vehicle rolled forward and power steering assist fault warning light illuminated. The contact was able to safely pull over and had to have the vehicle towed to the local dealer where it was diagnosed with needing the power steering control module replaced. The vehicle was repaired. The contact stated that she had researched online and found NHTSA Campaign Number: 14V286000 (Steering) which was similar to the failure experienced. The manufacturer had been informed of the failure however, the contact was informed that the VIN was not included. The failure mileage was approximately 130,000.

Mileage: 130,000

The contact owns a 2013 Ford Explorer. The contact stated that while reversing out of the driveway, the steering wheel locked up. The contact was unable to turn the steering wheel in either direction. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed and remained at the dealer. The contact was informed that the power steering assist failed and would be an out-of-pocket expense. The contact referenced NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was contacted and notified of the failure. The contact was provided with a case number. The failure mileage was 59,800.

Mileage: 59,800

I was stopped in the middle median waiting to make a left turn. Once there was a gap with on coming traffic I started to make the left turn and I lost control of the vehicle, not sure what happened in the moment. Once I gripped the steering wheel to try and regain control before I jumped the curb and hit the apartment building that was in front of me I was able to park the vehicle and assess the situation. I looked down and noticed the warning light that said “Power steering fault.” I had the vehicle towed to the nearest Ford dealership and they have diagnosed the problem as needing to replace the whole “steering rack.” This is a $2300 repair. Under further investigation I have become aware that there is already a recall “14S06” for this exact problem, but due to my build date being out by a couple months my Explorer is not covered. I have read online many other experiencing the same concern I am having, and their Explorers are not covered as well. This is a huge safety concern and could cause accidents relating to injury/death. This needs to be addressed immediately!

The contact owns a 2013 Ford Explorer. The contact stated while driving 25 MPH and making a turn, the steering wheel inadvertently lost power steering assist functionality. There was no warning light illuminated. The contact turned off the vehicle and as he restarted it, the steering wheel regained power steering assist functionality. The contact was able to continue to drive the vehicle; however, the failure reoccurred upon starting the vehicle the next day. The contact stated that the failure had been reoccurring intermittently while driving. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering). The vehicle was taken to the dealer who advised the contact that he would be responsible for the cost of the repair since the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 96,000.

Mileage: 96,000

The contact owns a 2013 Ford Explorer. The contact stated while driving, the speedometer failed to provide the vehicle's speed. Additionally, the steering wheel became difficult to turn. The contact stated that the power steering assist message was displayed. The vehicle was not taken to a local dealer to be inspected. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The failure mileage was approximately 108,000.

Mileage: 108,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the power steering became inoperable. The steering fault warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 135,000.

Mileage: 135,000

Driving on freeway interchange from one freeway to another am alarm went off that my steering had faulted out. The steering wheel was almost impossible to turn and I nearly hit the retaining wall. Vehicle was almost uncontrollable.

I came out of Lowes and got into my vehicle and when I tried to back it out, I could not turn my wheels and the message on the instrument panel stated, "Power Steering Assist Fault". I shut of my engine and restarted the Explorer and after a few seconds I was able to steer my vehicle. I am afraid to drive the Explorer because I have two car seats in the car that carry two children. My Explorer was made in the Chicago plant in March of 2013, but my vin number appears not to be included in the ones to be covered.

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 60 MPH, the steering wheel became difficult to turn. The contact pulled over and restarted the vehicle however, the vehicle failed to regain steering functionality. The contact stated that the All-Terrain System and Forward Collision warning lights were illuminated. The vehicle was towed to a local mechanic and the contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and the contact was informed that the VIN was not included in the recall. The failure mileage was approximately 94,000.

Mileage: 94,000

The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the power steering assist fault warning message would appear on the instrument panel. The contact also stated that excessive force was needed to steer the vehicle while driving at various speeds. The contact took the vehicle to a dealer where they confirmed that the electrical power steering was defective. The contact was informed that his vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and confirmed that the VIN was not included. The vehicle had yet to be repaired. The failure mileage was approximately 152,000.

Mileage: 152,000

Right rear brake caliper has failed twice. Tire shop diagnosed problem both times. We’ve replaced the caliper and brakes on the car the first time and are in the process of getting parts to fix again Started hearing loud popping noise from front end and now we have a grinding noise when turning steering wheel. When driving the vehicle the steering catches when turning right or left causing it to feel like it isn’t stable. The car feels like it wanders on straight stretches and you have to fight the steering. Husband diagnosed rack and pinion. Problem now is we can’t get parts

Electric power steering inop. POWER STEERING ASSIST FAULT displayed.

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, the steering wheel became difficult to turn and with an abnormal sound. The contact stated no warning light was illuminated. The contact stated she was able to drive to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000. Vehicle has been sold.*JB

Mileage: 130,000

The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving approximately 55 MPH, the vehicle was jerking. The contact stated that the vehicle lost power steering assist before the driver lost control of the vehicle. The traction control warning light was illuminated along with the service power steering message displayed. The driver sustained injuries to her arm however, no medical attention was provided. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 188,000.

Mileage: 188,000

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 45 MPH, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the rack and pinion replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 99,000.

Mileage: 99,000

Power steering assist fault. Lost power steering while driving.

The contact owns a 2013 Ford Explorer. The contact stated that after restarting the vehicle, the power steering assist fault message displayed, and the steering wheel was very difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA campaign 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 134,000. THE CONSUMER STATED VEHICLE WAS NOT INCLUDED IN THE RECALL DO TO NOT BEING MANUFACTURED AT A PARTICULAR PLANT.

Mileage: 134,000

1. Water Pump leaking, Explorer ran hot, needs new water pump and transmission cooling line. 2. Steering suspension has a left and right popping sound, while turning steering wheel. 3. Steering knuckle has play in it while parked and engine is off.

The steering got harder to steer and it is almost impossible to turn when you are pulling out

The contact owns a 2013 Ford Explorer. The contact stated while driving 80 MPH, the power steering failed, and the steering wheel was difficult to turn. The contact was able to drive to her residence. The contact's uncle drove the vehicle to an independent mechanic since it was difficult to steer the vehicle. The mechanic diagnosed the failure as a power steering failure and informed the contact that there was a recall. The vehicle was not repaired and remained with the independent mechanic. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 109,000.

Mileage: 109,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 55 MPH, the steering wheel stiffened with the "service power steering" and service advance track" messages on the instrument panel. Despite the failure, the contact was able to drive the vehicle home using excessive force to steer the vehicle. Once the contact arriver at her residence, the steering wheel became more difficult to steer. The contact's husband was unable to turn the steering wheel. Both the dealer and the manufacturer were notified of the failure and both informed her that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact also stated that prior to the failure, the steering while would remain locked in the turn position and that she had to manually adjust the steering wheel to correct the steering. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

Mileage: 120,000

Driving it and lost power steering and the wheel got very hard and almost crashed my Explorer

Driving it and lost power steering and the wheel got very hard and almost crashed my Explorer

The contact owns a 2013 Ford Explorer. The contact stated while driving 70 MPH, the power steering assist failed, and the steering wheel was stiff and became difficult to turn. The power steering assist and traction control warning lights were illuminated. The contact was able to drive to his residence. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The manufacturer was made aware of the failure. The failure mileage was 82,410.

Mileage: 82,410

The contact owns a 2013 Ford Explorer. The contact stated that upon starting her vehicle, the steering wheel would lock up with the power steering warning light illuminated on the instrument panel. The contact called the independent mechanic and was informed of NHTSA Campaign Number: 14V286000 (Steering) which he linked to the failure. The dealer was notified of the failure and informed her that the vehicle was not under recall. The manufacturer was also notified of the failure and the contact was provided the same information as the dealer. The manufacturer filed a case. The vehicle had yet to be repaired. The failure mileage was unknown. Consumer stated it happened several times.

The contact owns a 2013 Ford Explorer. The contact stated while his wife was driving 55 MPH, the power steering assist warning light illuminated. The steering wheel locked up when the warning light illuminated. The vehicle was restarted, and the driver pulled over to the side of the road. The driver was waiting on the two trucks to arrive to tow the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 118,000.

Mileage: 118,000

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 25 MPH, the power assist steering fault message displayed on the instrument panel and the power steering malfunctioned, causing the steering wheel to become very difficult to turn in either direction. The traction control message was also displayed and the vehicle loss functionality. The cause of the failure was not yet determined. The local dealer and manufacturer were notified, and the contact was informed that the vehicle was included in the NHTSA Campaign Number: 14V286000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 177,000.

Mileage: 177,000

I noticed a "clunking" in my steering, when i turn steering wheel. so husband put it up on jack stand to see if anything was loose. While up on jack stands and turning the wheel, it done a "shutter" feeling. when pulling back and forth on tire, it moved fine. I made appointment with local Ford dealer and they inspected the front end and steering rack. I paid 100.00 for the diagnose. They told me I needed to replace steering rack. costing up to 2500.00 If the price hadnt been bad enough news, they told me it was not recalled, but complaints were high. Also, told me that they can not get parts to fix it for a month or so??? which means, I am paying for a car that i can not drive. Something needs to be done!! As i read through all the complaints on here about steering rack issues, they need to watch over our saftey and others. Im not happy with this situation.

Was pulling out of my driveway and when I went to go forward the steering became hard so I had to get help to push it back into my driveway

power steering just died could not control car

The contact owns a 2013 Ford Explorer. The contact stated that after starting the vehicle and while pulling out of the driveway, the power steering assist and traction control message displayed on the instrument panel and the steering wheel became very difficult to turn in either direction. The vehicle was towed to an independent mechanic who diagnosed that the power steering control module and steering gear was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure however, no assistance was provided. The failure mileage was 142,000.

Mileage: 142,000

The contact owns a 2013 Ford Explorer. The contact stated that while in his driveway the steering became inoperable. The power steering message was displayed. The contact called the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 78,662.

Mileage: 78,662

A significant clunk noise is present any time the steering wheel is used but worse when in reverse. The clunking is present when parked and the steering wheel is moved and while driving. If turning, the clunk is present and there is an involuntary slight but forceful pull of the wheel that has nearly caused an accident. Frequent instances with unusual handling and feels very unsafe, and after being evaluated at a local mechanic it was mentioned that there is a possible misaligned affecting the rear wheel and slight axel off set. It has been stated that if a fracture or bend is present that over time it will significantly diminishes steering control, and put my family at risk for an accident. My local Ford dealership, Bluebonnet Ford of New Braunfels Texas, refuses to assist despite the recent recall due to my VIN not being included in the recent release. I need assistance immediately to keep myself and children safe. I have poured thousands of dollars into this vehicle after sensor failure and AC/hose failure which was essential poisoning my family for months.

Was driving my 2013 Ford Explorer and the service steering light came on. Pulled in parking lot and turned car off. Turned it back on and then I had do steering. Had to have car towed. Was told I needed a new steering rack. This was a recall on my year 2013 explorer but my car is out of the manufacture date. Major safety issue

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was shifted into drive, the power steering assist fault warning light illuminated the steering wheel seized. The contact turned off and restarted the vehicle several times before the vehicle resumed normal functionality. The vehicle was not diagnosed nor repaired. The dealer was contacted and informed the contact that the VIN was not under recall. The contact mentioned NHTSA Campaign Number: 14V286000 (Steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 113,000.

Mileage: 113,000

Power Steering Assist Fault comes up when I crank my car. The wheel locks up and I cannot turn it. If I turn the car off and back on, then it works fine.

The contact owns a 2013 Ford Explorer. The contact stated that while she was reversing out of a parking space, the steering wheel inadvertently failed to respond and became increasingly difficult to maneuver. The warning message "Power Steering Assist Fault" appeared on the instrument panel. The traction control warning light was also illuminated. The contact stated he was able to forcefully maneuver the steering wheel and drove the vehicle to his residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that he would be responsible for the cost of the repair as the vehicle was out of warranty. The manufacturer was made aware of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was 118,729.

Mileage: 118,729

My steering wheel is making squeaking noises when turning the wheel back and forth has not seized up on me yet but I don’t want to get to that point.my suv only has 36,000 miles on it not to happy with Ford right now!

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 70 mph, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.

Mileage: 109,000

While driving this 2013 Ford Explorer, it almost ran off the road twice on the embankment close to a shallow ditch. I was going maybe 25 mph. I tried to hold the steering to turn the vehicle but it would not turn. This was a very scary experience which I have never in the past experience nothing like this. I was somewhat able to apply the brakes which the vehicle eventually stopped on the opposite side of the road embankment. Thankfully no other vehicles were approaching from the opposite direction. When the steering become very, very difficult to maneuver three warning lights appear indicating Service Advancetrac, Terrain Management and Power Steering Assist Fault. Please assist in getting this matter and concern address urgently. Thanks in advance

The contact owns a 2013 Ford Explorer. The contact stated while pulling out of a parking lot, the steering wheel was difficult to maneuver. There were no warning lights illuminated. The contact stated that as she continued to drive the vehicle, the steering wheel became increasingly difficult to maneuver. The contact also stated the turn signal button would not stay down after being disengaged. The contact stated the warning messages "Service Power Steering Now" and "Service Power Steering System" appeared on the instrument panel with several unknown warning lights illuminated. The contact stated at some point she lost control of the vehicle and almost crashed into a telephone pole. The vehicle was towed to the dealer who diagnosed that the power steering electrical system needed to be replaced. The failure was related to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was made aware of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V286000 (Steering) due to the date that the vehicle was manufactured. The approximate failure mileage was 146,000.

Mileage: 146,000

The contact owns a 2013 Ford Explorer. The contact stated while driving 5 mph, he noticed that the power steering assist warning light was illuminated before the vehicle lost power steering functionality. The contact pulled over to the side of the roadway and restarted the vehicle however, the power steering functionality did not return. The vehicle was towed back to the residence. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 93,000.

Mileage: 93,000

While shifting my Explorer (which I had just purchased used 3 days prior) from Reverse into Drive after backing out of a driveway, a prompt appeared on the left side of dash instrument panel saying ‘Power Steering Assist Fault,’ and then the power steering failed completely. After struggling to steer the car off the road, I parked and turned the ignition off and back on again and the problem went away (power steering resumed as normal). Then, after backing up again, the same thing happened in the same sequence. Again, I parked, turned the car off and on again and once again, the power steering worked. After this happened twice (in about 15 minutes), the next time I started the car, the power steering assist fault prompt came up again and the power steering never resumed working. I was about an hour away from my home and had to drive the car on the interstate and back home with no power steering and a traction management issue as well (steering became very jerky while adjusting wheel left or right to stay in lane, causing car to swerve back and forth). I notified my salesperson right away, but since it was Saturday, he said to bring it in first thing Monday. I took the car to the dealership I bought it from the following Monday and it was diagnosed and the part was ordered, but apparently is on a national backorder due to the chip shortage. Other prompts that came up (that never came up before) were ‘Service Advance Trac’ and another about the Terrain Management system. The blinker also stopped working automatically- meaning it would not stay on when engaged all the way. I had to hold it down to keep the blinker on, whereas before, it would stay on by itself if blinker arm was depressed all the way. This became difficult when trying to turn the vehicle with no power steering. The car is currently at Phil Long Ford Motor City dealership in Colorado Springs awaiting the backordered part.

When starting car driver assist alert comes on and car is hard to steer

I was driving this 2013 Ford Explorer and the POWER STEERING ASSIST FAULT warning appeared on the dashboard. The steering became very difficult to steer and maneuver. This can increase risk of accident and place other motorist at risk for serious injury

Power steering assist fail. It happened in my driveway multiple times in one day, hasn't happened since. Car has been owned by my daughter for only a couple of months. I want to report it as a known issue.

Power Steering Failure when driving car. Notification of sensor on dash and power steering fails. Had to restart car upon failure to get power steering back. This has occurred several times at several different mileages fir car. Recalls on other Ford vehicles including Ford Explorer have been issued.

The electric power steering assist failed on my explorer while driving causing me to lose control and hit the ditch. There was a recall with this problem on the 2011-2013 models but both Ford and my local Ford dealer advised me that my vehicle is not part of the recall. It’s the same problem as the existing recall but mine is not included.

I was driving this 2013 Ford Explorer and suddenly the steering wheel became very difficult to steer and turn. Some warning lights appear on the dashboard stating POWER STEERING ASSIST FAULT, SERVICE ADVANCETRAC and TERRAIN MANAGEMENT SYSTEM FAULT. The experience a loss of power and require extra effort to steer the vehicle. This potentially may increase the risk of a motor vehicle accident or crash and place motorist safety at risk. I urge FORD to address this concern immediately. This seems to be a trend and complain from numerous other motorist who operate and drive the 2013 Ford Explorer.

I kept getting the power steering assist failed. I got it repaired and then I found out that there was a recall previously on my car. How do I go about getting reimbursement about me fixing the recalled part.

The contact owns a 2013 Ford Explorer. The contact stated while driving 10 mph, the vehicle lost power steering functionality while driving. The vehicle was turned off and restarted and regained normal steering functionality. The failure recurred. The vehicle was towed to the dealer and diagnosed that the battery, alternator, and transmission needed to be replaced. The battery and alternator were replaced. The dealer also performed three recall repairs for the door, rear toe link, and exhaust. and the battery and alternator were replaced. The failure recurred and the vehicle was towed to an independent mechanic for transmission repair. The vehicle remained at the mechanic's. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was 200,000.

Mileage: 200,000

I was driving when all of a sudden the power steering gave out. My wheel locked tight and I was unable to move the wheel easy. The light on the dash first stated drivers assist disabled and then "service power steering". I almost ran off the road due to loss of control of the wheel. It was taken to Gates Toyota where a Certified Ford Technician stated it was the power steering module. Upon looking this was an issue in Ford Explorer's in the past with a recall on it. Mine was not covered in this recall.

On, June 19, 2021 I was driving back home from a Father's Day fishing excursion in Morehead City , NC, about 4 hours in my 5 hours and 40 minutes drive back home, my power steering light lite up on my dashboard, I felt my steering wheel starting to get a little tighter on my turns, so I found the nearest Auto Zone, looking to buy some power steering fluid , but before going inside, I lifted up my hood, to look for my power steering tank, I could not find one, so I went to my Ford manual book and found out, it was an electric power steering system. Since I was 1 hours and 40 minutes from being home, after I drop my brother in law off at his home in Arlington, Va. He had gotten sea sick on the boat and was in bad shape, so I left my truck running, then I made it home to my girlfriend house in White Plains, MD, I got up on June 20th, 2021, and started my truck up, and I could not turn my steering wheel at all, so I called my Travelers roadside assistance, for a tow truck, and they delivered my truck to Ford Dealership in Waldorf, MD. I waiting on them to call me back today, they was busy yesterday.

I was driving this said Ford motor vehicle and suddenly the steering wheel became very stiff and difficult to steer and maneuver. Immediately a warning light appear on the dashboard stating POWER STEERING ASSIST FAULT. This said Ford SUV experience a loss of power and require extra effort to steer the vehicle. This increases the risk of a vehicle crash and place my safety and the safety of other motorist and/or pedestrians at risk. I hope this concern can be addressed in a timely manner. Thanks in advance.

As I was driving down the interstate the steering got hard to control. It was hard keeping the car in my lane. The warning light came on and told be to check power steering. I had to drive on the side of the interstate for 2 miles to the next exit. Then had to wait 8 hours for someone to come get my family. There are some recalls on this but not on my car. Dealer told me the part is over 1500 dollars. I don't understand why mine is not on recall list. I have lost all trust in Ford products.

Power Steering Assist Fault message appears randomly at start up. Generally restarting the vehicle will clear the fault. Recalls were issued for the model year of my vehicle, but it seems my vin falls outside of the recall, but this very serious safety issue is still effecting it.

The contact owns a 2013 FORD Explorer. The contact stated while reversing out of the driveway, the power steering warning light illuminated and the steering wheel ceased. The contact stated while taking the vehicle to the dealer, about 5 to 6 miles later the power steering warning light disappeared. The vehicle was taken to the dealer where it was diagnosed and determined that the power steering failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V286000 (Steering) as a possible solution however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 95,920

Mileage: 95,920

The contact owns a 2013 Ford Explorer. The contact stated while driving at various speeds, an abnormal grinding sound was coming from the steering wheel while turning in either direction, without warning. The contact had taken the vehicle to an independent mechanic and was informed that the steering gearbox was defective and that if not replaced, the power steering would fail to operate. Months later, while driving 55 mph, the "service power steering" message appeared on the instrument panel. Upon leaving a bank, the contact started her vehicle, and the "service power steering now" and "lane-keeping system, services required" messages appeared on the instrument panel. Due to the complete loss of power steering, the vehicle was towed to her home. The manufacturer was notified of the failure and informed her that her vehicle was not included in NHTSA Campaign Number: 14V286000 (steering) and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 144,000.

Mileage: 144,000

Loss of power steering. Hard to turn. Took it to dealer. Dealer couldn't find the problem. It worked fine for a month then went out again while trying to turn. No warning lights have ever came on.

I was driving down the road and the electric power steering failed and almost resulted in an accident

STEERING STARTED FEELING LIKE IT WAS GETTING STUCK WHEN TURNING LEFT AND THE STEERING WHEEL WOULD NOT COME BACK TO CENTER THIS OCCURRED WHILE DRIVING ON ANY TYPE OF ROAD THE PROBLEM GOT WORSE OVER SEVERAL DAYS UNTIL I FELT IT UNSAFE TO DRIVE IT ANY LONGER AND TOOK IT TO A REPAIR SHOP.

Mileage: 90,000

OUTSTANDING RECALL SINCE 2019 NOT FIXED. VEHICLE MIGHT HAVE A FRACTURED REAR SUSPENSION TOE LINK.

DRIVING DOWN THE STREET AND THE POWER STEERING WENT OUT AND ALMOST CAUSED US TO CRASH.

Mileage: 103,000

I WAS DRIVING AND HEARD A KNOCKING NOISE FROM THE REAR END. WITHIN 30 SECONDS I LOST CONTROL OF MY STEERING. MY CAR BEGAN FISHTAILING AND THE REAR TIRES WERE SQUAWKING. THE ONLY WAY I COULD STRAIGHTEN OUT THE VEHICLE WAS TO TURN WHEEL COMPLETELY TO THE LEFT. I WAS DOING 35 MPH AND DROPPED DOWN TO 15 MPH UNTIL I COULD PULL OVER TO SAFETY.

Mileage: 98,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 10 MPH, THE POWER STEERING SUDDENLY CEASED. THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE TO RESET AND REGAIN POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE FAILURE MOSTLY OCCURRED AT START-UP. THE CONTACT TOOK THE VEHICLE TO BLUEBONNET FORD (351 IH 35 S, NEW BRAUNFELS, TX 78130, (833)505-0245) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE CONTACT WAS THEN REFERRED TO THE NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

THIS VEHICLE HAD ONLY 50,216 MILES ON IT WHEN THE STEERING STARTED TO FAIL. ON THE HIGHWAY. FIRST THERE WAS A GRADUAL LOSS OF CONTROL WHICH ULTIMATELY GOT WORSE. MANAGED TO GET IT HOME SINCE I WASN'T FAR AWAY AT WHICH TIME POWER STEERING COMPLETELY FAILED. DIAGNOSIS REVEALED A FAILED STEERING RACK AND PINION ASSEMBLY. REPLACEMENT CORRECTED THE PROBLEM. AN INTERNET SEARCH REVEALED THIS IS NOT AN ISOLATED PROBLEM AND IN FACT APPEARS TO BE QUITE COMMON. I CONSIDER THE PREMATURE FAILURE OF THIS ASSEMBLY A SIGNIFICANT SAFETY ISSUE. IT APPEARS THERE HAVE BEEN RECALLS FOR THIS APPLYING TO OTHER YEARS/VIN/MANUFACTURING LOCATIONS. I SHOULD ALSO MENTION IT TOOK A MONTH TO GET REPLACEMENT ASSEMBLY WHICH TELLS ME FORD CANNOT KEEP UP WITH THE DEMAND. THANKYOU.

Mileage: 50,216

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO BELL FORD LOCATED AT 2401 W BELL RD, PHOENIX, AZ 85023, WHO DIAGNOSED THAT THE POWER STEERING GEAR ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 77,000.

Mileage: 77,000

WHILE IN MOTION, THE POWER STEERING QUIT OPERATING. I WAS ON A STRAIGHT ROAD NEAR MY HOUSE. NO ACCIDENTS BUT COULD HAVE EASILY BEEN A DEADLY CRASH IF FAILED IN A DIFFERENT SITUATION. TURNS OUT THERE WAS A RECALL, 14S06 ON THE FORD EXPLORER BUT MY VIN WAS NOT INCLUDED. $2700 IN REPAIRS BY FORD DEALER. OBVIOUSLY, THE SCOPE OF VEHICLES THAT FAIL WAS UNDERESTIMATED FOR THIS ISSUE OF STEERING FAILURE. FURTHERMORE, IN READING THE OWNERS MANUAL, IT REFERENCES THE FAILURE IN THE MANUAL AND HOW TO RESET IT BY CYCLING ENGINE POWER. THIS OBVIOUSLY WAS UNDERSTOOD BY FORD AS AN ISSUE FROM THE BEGINNING.

Mileage: 80,000

VEHICLE HAD A FAULTY PSCM ALONG WITH THE POWER ASSIST STEERING RACK. CAR SHOP RECOMMEND I FILE A COMPLAINT BECAUSE THEY HAVE SEEN THE SAME ISSUE IN THESE SAME EXACT VEHICLES.

Mileage: 142,000

FAULTY POWER STEERING ASSIST

Mileage: 140,000

TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE HIS DAUGHTER WAS REVERSING FROM THE DRIVEWAY, THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT CALLED THE LOCAL DEALER BILL FICK FORD (737 I-45, HUNTSVILLE, TX 77340, (800) 559-4295) WHO WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.

Mileage: 127,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO MANEUVER THE VEHICLE. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JOHNSON BROTHERS FORD (7455 S. GENERAL BRUCE DR, TEMPLE, TX 76502) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS RETURNED TO THE CONTACT. RECENTLY, THE CONTACT STATED THAT THE FAILURE RECURRED AND BROUGHT THE VEHICLE BACK TO THE SAME DEALER FOR A DIAGNOSTIC TEST. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR MOTOR NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *BF

Mileage: 65,000

IT APPEARS THERE ARE MAJOR ISSUES AND RECALLS ON THE EXPLORER WITH THE POWER STEERING ASSIST THAT IT COMPLETELY GOES OUT. I HAVE CALLED BOTH THE DEALERSHIPS AND FORD BOTH AGREE THIS IS A COMMON PROBLEM BUT REFUSE TO HONOR THE RECALL BEING OUT OF WARRANTY. THERE HAVE BEEN MILLIONS OF RECALLS ON THIS BUT THEY WANT ME TO PAY $2500 TO FIX THE ISSUE. VEHICLE UNABLE TO MAKE TURNS AT LOW SPEEDS AND VERY DANGEROUS TO DRIVE. NOW I AM STUCK IN GA WITH NO MONEY AND A BROKE CAR 4 HRS FROM HOME.

Mileage: 150,000

FORD HAS A RECALL CASE 14S06 FOR THE POWER STEERING ON 2011-2013 FORD EXPLORERS. IN THIS RECALL IT NOTES THAT INDIVIDUALS WILL EXPERIENCE A LOSS OF POWER STEERING. MY 2013 EXPLORER IS NOT INCLUDED IN THAT RECALL BUT, IS EXPERIENCING THE SAME ISSUE AND IS NOT COVERED UNDER THIS RECALL. AT SLOW SPEEDS YOU CAN HARDLY TURN THE WHEELS...MAKING IT A HAZARD ON THE ROAD. MY WIFE CAME GOT OUT OF WORK AND WENT TO MAKE THE 5 MILE DRIVE HOME WHEN SHE NOTICED SHE COULD HARDLY STEER THE VEHICLE OUT OF THE PARKING LOT AT WORK. A MESSAGE CAME ON NOTING POWER STEERING ASSIST FAULT. MY WIFE IS A VERY SMALL AND STRUGGLED TO TURN THE WHEEL BUT, MANAGED TO GET IT HOME. IN TALKING WITH THE DEALERSHIP AND FORD CUSTOMER CARE, THEY NOTE THE RECALL DOES NOT INCLUDE HER VEHICLE AS IT WAS MADE AT A DIFFERENT TIME OR IN A DIFFERENT BATCH AND IS NOT COVERED UNDER THE RECALL EVEN THOUGH IT IS THE SAME ISSUES EXPERIENCED BY THOSE THAT HAD LOSS OF STEERING IN THE RECALL. FRUSTRATED THAT FORD IS ALLOWING VEHICLES THAT ARE EXPERIENCING THIS TO BE ON THE ROAD. AT THE TIME OF FILING THIS COMPLAINT, THERE WERE 1339 COMPLAINTS ON THE 2013 EXPLORER AND 481 OF THE COMPLAINTS WERE ON THE STEERING, THE MOST OF ANY CATEGORY, AND YET FORD IS NOT STANDING BEHIND WHAT SEEMS TO BE A MAJOR ISSUE IN THAT YEAR AND MODEL. MY VEHICLE HAS 86,000 MILES ON IT. MANY OTHER VEHICLES HAVE EXPERIENCED THIS SIMILAR ISSUE AROUND THE SAME MILEAGE FROM WHAT I CAN GATHER.

Mileage: 86,000

WHILE DRIVING ON A CITY STREET AND TURNING A CORNER, THE POWER STEERING ASSIST WARNING APPEARED ON THE DASHBOARD DISPLAY. THE POWER STEERING QUIT WORKING. I HAD TO STOP IN THE MIDDLE OF THE STREET AND RESTART THE VEHICLE TO ENGAGE THE POWER STEERING. THIS HAS HAPPENED BEFORE BUT WHILE THE VEHICLE WAS STOPPED. THIS ISSUE WAS SUBJECT TO NHTA RECALL 14V-286 REGARDING 2013 EXPLORERS (RECALL NUMBER 14S06), BUT MY EXPLORER WAS NOT INCLUDED WITH THE ONES THAT WERE RECALLED. MY LOCAL FORD DEALER IS UNABLE TO SCHEDULE A REPAIR APPOINTMENT FOR ANOTHER MONTH SO I WILL TRY TO LOCATE AN INDEPENDENT REPAIR SHOP THAT CAN FIX THE PROBLEM.

Mileage: 81,300

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO TS&S FORD (1733 US-97, MADRAS, OR 97741) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING MODULE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SHE WAS GIVEN A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS 88,646.

Mileage: 88,646

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE PULLING OUT OF A PARKING LOT, THE STEERING WHEEL LOCKED CEASED, PREVENTING THE CONTACT FROM DRIVING THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRONIC POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS PROVIDED AN ESTIMATE TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

Mileage: 111,000

I STARTED MY CAR AFTER WORK (THIS IS AFTER A 12 HR SIT TIME) AND SEEN I HAD A FAULT ON MY DASHBOARD, POWER STEERING ASSIST AND SERVICE ADVANCE FAULTS. SO IN SHORT, I DO NOT HAVE POWER STEERING, NOR DO I HAVE MY 4WD, AND FOR SOME REASON MY TURN SIGNAL DOES NOT WORK FOR STEADY ON. THE TURN SIGNAL WORKS FOR LANE CHANGES BUT NOT FOR STEADY ON TURNING.

Mileage: 189,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE MESSAGE "POWER ASSIST ERROR" WAS DISPLAYED AND THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MULLINAX-LINCOLN AUTOMOTIVE LOCATED AT 550 1ST ST NW, CLEVELAND, TN 37311 WHO DIAGNOSED THAT THE POWER STEERING WAS FAULTY. THE VEHICLE WAS NOT YET REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 118,000.

Mileage: 118,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE POWER STEERING ASSIST MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED AND INDICATED THERE WERE NO RECALLS ASSOCIATED WITH THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,000.

Mileage: 180,000

VEHICLE STEERING WHEEL HAS BECOME INCREASINGLY HARD TO TURN. WHEN I TRY TO TURN THE STEERING WHEEL, IT FEELS LIKE THE STEERING WHEEL BECOMES STUCK IN THAT TURNED POSITION ALMOST CAUSING ME TO HIT THINGS. VEHICLE DRIVES LIKE IT HAS MANUAL STEERING AND NOT POWER STEERING. NO WARNING LIGHTS SO FAR ON DASH. ISSUES HAPPEN DURING DRIVING ON HIGHWAYS AND CITY STREETS.

Mileage: 139,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 25 MPH, THE STEERING WHEEL BEGAN SHAKING UNCONTROLLABLY. THE CONTACT'S SON WAS ABLE DRIVE THE VEHICLE TO HIS RESIDENCE. THE CONTACT'S SON SPOKE WITH AN INDEPENDENT MECHANIC ABOUT THE FAILURE WHO INFORMED HIM THE FAILURE WAS A RACK AND PINION ELECTRONIC STEERING FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

MY ELECTRIC POWER ASSIST KEEPS LOCKING MY STEERING WHEEL, AND MY STEERING WHEEL IS MAKING A GRINDING NOISE. SINCE MY VEHICLE WAS MADE AFTER THERE RECALL DATES IT WILL NOT BE COVERED TO FIX. YET IT IS STILL HAVING THE SAME PROBLEM AS THE RECALLED VEHICLES.

Mileage: 66,000

THE CONTACT STATED THAT HE LOST POWER STEERING ON HIS VEHICLE AND HIS VEHICLE IS NOT PART OF THE RECALL .THE CONTACT STATED HIS WHOLE ELECTRICAL SYSTEM LOST POWER.

POWER ASSIST FAILED, FORD REPAIRED BUT CHARGED ME $2,100. TOLD NOT COVERED UNDER RECALL FOR SAME PROBLEM

I RECIEVED A LETTER STATING THAT MY VEHICLE WAS IN RECALL FOR THE REAR TOE LINK SUSPENSION. THE DESCRIPTION OF THIS RECALL IS HAPPENING TO MY VEHICLE BUT IT'S NOT THE REAR IT'S THE FRONT THAT'S DESCRIBING ALL THE SYMPTOMS. WHAT ARE MY OPTIONS?

MY 2013 FORD EXPLORER EXPERIENCE AND WAS DIAGNOSED BY A FORD DEALER AS HAVING THE IDENTICAL PROBLEM AS LIKE VEHICLES COVERED BY NHTSA CAMPAIGN NHTSA 14V286000. THE VEHICLE LOSES POWER STEERING AND A STEERING ASSIST FAILURE WARNING OCCURS WHILE MOVING. MY VEHICLE IS NOT WITHIN THE SAME MFG DATE RANGE AS THE VEHICLES COVER IN THE RECALL, HOWEVER IS THE SAME MAKE AND MODEL, AND THE SAME PART IS DEFECTIVE.

Mileage: 91,200

MY FORD EXPLORER STEERING FAULT WARNINGS CAME ON AND HAD TO TOW IT TO A LOCAL FORD DEALERSHIP. NOW I HAVE TO PAY 2800.00 TO FIX IT, SAW A RECALL ON THIS PROBLEM ON THIS VEHICLE BUT DEALERSHIP IS SAYING THAT NO RECALLS ARE ON MY VEHICLE. SO MANY FORD EXPLORERS HAVING THE SAME ISSUE, AFTER PAYING SO MUCH FOR VEHICLE AND NOW HAVING TO PAY OUT OF POCKET TO FIX IT.

MY EXPLORER WAS EXPERIENCING THE EXACT SYMPTOMS AND DIAGNOSIS AS IN THE RECALL 14S06 AT LOW SPEEDS THE ELECTRONIC POWER STEERING WOULD FAULT CAUSING IT TO BE MORE DIFFICULT TO STEER IN SHORT BURST IT WOULD COME AND GO AS WELL AS MAKING A WHINING SOUND. I TOOK THE VEHICLE TO THE DEALERSHIP AND THE ROOT OF THE PROBLEM ENDED UP BEING THE STEERING GEAR/RACK AND PINION IT COST ME ROUGHLY 2,000 TO HAVE IT REPLACED WHEN I QUESTIONED THEM ABOUT THIS RECALL THEY SAID MY VEHICLE DID NOT FALL UNDER RECALL 14S06 BUT MY VEHICLE HAD THE EXACT SYMPTOMS OF SAID RECALL. THIS IS EXTREMELY DANGEROUS AND CAN CAUSE A CRASH WITH INEXPERIENCED DRIVERS. ESPECIALLY WITH KIDS IN THE CAR. THE VEHICLE HAS BEEN REPAIRED AT MY EXPENSE WITH NO HELP FROM THE DEALERSHIP AS FAR AS PARTS AND LABOR COST

Mileage: 184,000

I WAS ON THE STREET TURNING LEFT AND I LEFT MY VEHICLE SLOW THE SPEED AND THE WHEE GOT REALLY HARD. I WAS ABOUT TO BE IN A CAR ACCIDENT. I WAS NOT ABLE TO DRIVE IT HOME ANYMORE. THE VEHICLE WILL NOT GO ANYMORE.

Mileage: 144,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ORR FORD STONEWALL (251 US-171, STONEWALL, LA 71078, (318) 925-3333) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. INVALID VIN.

Mileage: 180,000

MY CAR STARTED MAKING A POPPING NOTICE EVERY TIME I TURNED MY WHEEL WHILE DRIVING. I WAS TOLD IT WAS THE RACK N PINION AND ALSO SUSPENSION ON MY FORD.

MY VEHICLES POWER STEERING STOPPED WORKING ABRUPTLY. THE SCREEN READS POWER ASSIST FAULT. I CAN'T TURN THE WHEEL WHATSOEVER. I CALLED MY LOCAL FORD DEALERSHIP AND WAS TOLD IT WOULD COST OVER 2K TO REPAIR. AFTER FURTHER RESEARCH IT IS NOTED THAT THIS IS A COMMON OCCURRENCE WITH THE EXPLORERS.

Mileage: 114,000

VEHICLE STEERING SUDDENLY STOPPED WORKING WHILE IN MOTION NEARLY CAUSING A HEAD ON COLLISION. VEHICLE IS 2 MONTHS OUTSIDE BUILD DATE OF PREVIOUS RECALL FOR STEERING FAILURES. VEHICLE STEERING ALMOST IMPOSSIBLE TO TURN WHEELS IN ANY DIRECTION

Mileage: 72,000

WHEN STARTING CAR THE STEERING WILL LOCK UP MAKING IT HARD TO TURN STEERING WHEEL: THE FEAR THIS WOULD HAPPEN WHILE DRIVING, USUALLY I CAN TURN OFF ENGINE AND RESTART CAR. TODAY HAPPENED TWICE.

Mileage: 75,000

EXPLORER VEERED OFF THE EDGE OF THE ROAD WHILE IN MOTION ON US ROUTE 322 AND COULD NOT BE STEERED BACK ONTO THE ROAD. IT WAS REPAIRED AT CORNELL AUTO BODY. CHIP CORNELL NOTICED A SUSPICIOUS BREAK AND A CRACK IN THE LOWER CONTROL ARM AS DID MY BROTHER, TOM GREEN, WHO IS A RETIRED WELDER AT JOY MANUFACTURING WITH (42) YRS. EXERIENCE. TOM TOOK THE LOWER CONTROL ARM TO GRIFFIN-PHILLIS FORD, 2582 PA-257 SENECA, PA 16346 FOR THEM TO SHOW IT TO A FORD REPRESENTATIVE.

Mileage: 58,957

UPON STARTING MY CAR AN ALARM CAME ON AND SAID MY ELECTRIC POWER STEERING HAS FAILED AND I COULD NOT TURN THE WHEEL. SO I SHUT THE CAR OFF THEN RESTARTED IT AND THE ALARM WENT AWAY. TWO DAYS LATER THIS HAPPENED WHILE I WAS BACKING OUT OF THE GARAGE I DID THE SAME THING , SHUT OFF AND RESTARTED THE CAR.

Mileage: 90,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE STEERING FAILED. THE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS AND SEVERAL OTHER UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO DUNCAN SUZUKI (1001 E MAIN ST, PULASKI, VA 24301) AND WAS DIAGNOSED THAT THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE VIN WAS NOT PART OF A RECALL AND WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

Mileage: 44,000

IN 2018 I REPLACED THE STEERING GEAR AND 5 DAYS I HAD TO REPLACE IT AGAIN. MY CAR LOST THE STEERING COMPLETELY. BOTH TIMES WE USED ORIGINAL PART FROM THE DEALER. THE REPAIR IS VERY EXPENSIVE. I NEED A SOLUTION. MY CAR IS NOT DRIVEABLE. THE PSCM HAS A CODE U3000-61 AND P07AE-09

GOING AROUND A CURVE ON THE HIGHWAY WHEN I NOTICED I WAS TURNING MY WHEEL L BUT MY CAR WAS NOT TURNING. I TURNED MY WHEEL CLOCKWISE AND THE MY STEERING WHEEL WAS ALMOST UPSIDE DOWN BY THE TIME MY WHEELS TURNED

Mileage: 225,000

THERE ALREADY A RECALL FOR THIS PROBLEM WITH FORD STEERING: ELECTRIC POWER ASSIST SYSTEM ON MY YEAR 2013 FORD EXPLORER AND MY CAR IS HAVING TROBLE TURNING, CUTTING IN OUT WHILE DRIVING ( LIKE GETS HARD TO TURN THEN BACK TO EASY OVER AND OVER) I CONTACTED FORD ABOUT THE PROBLEM AND WAS TOLD I HAVE TO HAVE MY VIN NUMBER PUT ON THE RECALL LIST ( WHAT EVER THAT MEANS) AND EVEN THO THEY KNOW ITS A KNOWN ISSUE THEY CANT HELP ME...SO PLZ LEAD ME IN THE RIGHT DIRECTION TO GETTING MY CAR ON THIS RECALL LIST THANKS.

Mileage: 10

DRIVING THE CAR AND WARNINGS APPEARED ON THE DASHBOARD SHOWING POWER STEERING AND STABILITY CONTROL FAILED. I COULD BARELY TURN THE STEERING WHEEL. THANK GOD I WAS ON A SIDE STREET NEAR HOME. IF THIS HAPPENED ON A HIGHWAY OR EXPRESSWAY I WOULD LIKELY HAVE LOST CONTROL OF THE VEHICLE. IT WAS DUE TO FAILURE OF THE STEERING RACK.

Mileage: 60,000

THE POWER STEERING IS NO LONGER WORKING. PREVIOUS VEHICLE THAT ARE THE SAME MAKE AND MODEL HAVE THE SAME PROBLEM. NO RECALL WAS LISTED FOR MY VIN.

Mileage: 120,000

I WAS LEAVING THE GROCERY STORE AND THE POWER STEERING WENT OUT ON MY EXPLORER. THERE WAS A POWER STEERING DEFAULT AND THE SERVICE TRAC ADJUSTMENT WARNING CAME ON AS WELL. I HAD TO MANUALLY STEER THE CAR HOME DRIVING LESS THAN 25 MPH AND IT HAPPENED OUT OF NOWHERE. I UNDERSTAND THERE IS A RECALL FOR 2011-2013 EXPLORERS BUT APPARENTLY MINE ISN'T COVERED AND THAT IS A MAJOR ISSUE. THIS IS OBVIOUSLY AN ISSUE WITH THE MODEL, NOT JUST ONES MANUFACTURED AT THE CHICAGO FACILITY.

Mileage: 60,000

CAR JUST STARTED SHAKING AND LOST POWER STEERING WHILE DRIVING ON THE HIGHWAY.

Mileage: 166,000

UPON STARTING THE VEHICLE A WARNING BOX APPEARS INDICATING " POWER STEERING ASSIST FAULT". ONCE THIS MESSAGE APPEARS THE VEHICLE LOOSES POWER STEERING COMPLETELY AND YOU HAVE TO STEER THE CAR MANUALLY. THIS WARNING MESSAGE HAS APPEARED MULTIPLE TIMES. AS OF 9/22/20 I HAVE NO POWER STEERING. I WAS ABLE TO HAVE THE VEHICLE CHECKED OUT BY THE LOCAL FORD DEALERSHIP IN WHICH THEY INDICATED THE PROBLEM IS A FAULTY STEERING GEAR BOX WHICH WILL NEED TO BE REPLACED. FORD ALREADY HAS A RECALL THAT WAS ISSUED FOR THIS EXACT PROBLEM ON EARLIER MODELS. THAT RECALL NUMBER IS THE FOLLOWING 14S06.

Mileage: 48,000

POWER STEERING WENT OUT. THEN LOCKED DOWN COMPLETELY. ALMOST CAUSING A WRECK.

Mileage: 130,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WITH THE VEHICLE BECOMING DIFFICULT TO STEER. THE CONTACT TURNED THE VEHICLE OFF AND ATTEMPTED TO RESTART THE VEHICLE AND THE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO ENERGY COUNTRY FORD (4545 N. TWIN CITY HWY, PORT ARTHUR, TX 77642) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE POWER STEERING ASSIST MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

Mileage: 81,000

WHILE DRIVING NOTICED WHEN MAKING A TURN AT LOW SPEED STICKY STEERING WHEEL AND POPPING NOISE. FEW DAYS LATER WHEN TURNING THE WHEEL A GRINDING NOISE COMING FROM THE STEERING COLUMN. BECAME WORSE DAY BY DAY, LOUDER GRINDING NOISE TURNING THE TRUCK LEFT OR RIGHT DRIVING AT LOW SPEEDS. WHEN THE VEHICLE SIT FOR FEW DAYS WITHOUT MOVEMENT AND TURN ON TO GO DRIVE IT THE STEERING WHEEL IS STUCK HARD TO MOVE AT FIRST THEN WHEN GIVE IT A BIT OF HARD TWIST IT BREAKS LOOSE FOR DRIVING BUT LOUD GRINDING NOISE WHEN TURNING THE WHEEL. IT FEELS AND SOUND AS IF THE RACK IS BAD OR SOMETHING.

Mileage: 39,905

I WAS DRIVING AND MADE A TURN AND HAD AN ISSUE WITH MY STEERING . IT ALMOST CALLS ME TO RUN UP ONTO A CURVE. MY STEERING WOULD MAKE A LOUD NOISE WHEN I TURNED IT IN.. I IMMEDIATELY DROVE THE CAR HOME AND TOOK IT TO AN AUTO REPAIR SHOP THE NEXT DAY OR SO. IT IS SEPTEMBER THE 8TH 2020 I TOOK IT TO THE REPAIR SHOP AND THEY HAD TO REPAIR THE STEERING SYSTEM.

Mileage: 130,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL FAILED INTERMITTENTLY. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN, WITH THE POWER STEERING CONTROL MODULE ERROR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TOLIVER FORD OF MINEOLA (1311 SOUTH PACIFIC DIRECTION, MINEOLA, TEXAS 75773, (903)-569 9421) TO BE DIAGNOSED. THE MECHANIC LOCATED A FAILURE CODE AT THE POWER STEERING CONTROL MODULE. THE CONTACT WAS INFORMED THE STEERING GEAR NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THAT THE VIN WAS NO INCLUDED IN NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.*DT CONSUMER CONTACTED MANUFACTURER AND WAS TOLD VEHICLE WAS DEEMED SAFE.*JB

Mileage: 95,000

LEAVING MY JOB IN THE MORNING I GOT A MESSAGE ON THE DASH SAYING POWER STEERING ASSIST FAULT. I COULD NOT TURN THE STEERING BECAUSE IT WAS TOO HARD. I TURNED OFF THE CAR WAITED A FEW MINUTES AND RESTARTED THE CAR AND EVERYTHING WAS OK. MY MISTAKE WAS TO MAKE A STOP. AFTER GETTING BACK IN THE CAR THE MESSAGE CAME BACK SO I THOUGHT I COULD JUST WAIT A FEW MINUTES AGAIN. THANK GOD, I WAS PARKED AT WALGREENS NEEDLESS TO SAY, POWER STEERING NEVER CAME BACK. TOOK MY TRUCK TO THE DEALER AND THEY WANT OVER $2500 TO FIX IT. I DIDN'T GET A REPAIR INVOICE BUT I HAVE THE RECEIPT WITH THE DESCRIPTION OF THE PROBLEM.

Mileage: 126,000

MY POWER STEERING ASSIST WENT OUT MULTIPLE DAYS AS I WENT TO START MY VEHICLE. I TURNED IT OFF AND IT TURNED BACK ON. ON THE FOURTH DAY WHEN I WAS DRIVING HOME IT TURNED OFF ON ME AND I LOST POWER STEERING. I HAD TO PULL OVER AND TURNED OFF MY VEHICLE AND TURNED IT BACK ON BUT THE POWER STEERING REMAINED OFF AND MY OTHER SENSORS TURNED OFF AS WELL-STABILITY CONTROL ETC.. I WENT TO THE DEALERSHIP AND THEY SAID I NEEDED A NEW POWER STEERING ASSEMBLY AND NEW BATTERY. IT COST ME $2770 TO FIX. THE RECALL DID NOT APPLY TO MY VIN FOR MY 2013 FORD EXPLORER EVEN THOUGH IT WAS FOR THE SAME ISSUE AS THE RECALL.

Mileage: 77,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT STATED THAT SHE WOULD RESTART THE VEHICLE AND THE VEHICLE WOULD FUNCTION CORRECTLY. THE CONTACT HAD TAKEN THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE POWER STEERING ASSIST SYSTEM FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 149,010.

Mileage: 149,010

THE POWER STEERING ON MY 2013 FORD EXPLORER WILL INTERMITTENTLY STOP WORKING WHILE THE VEHICLE IS IN MOTION ON A CITY STREET. MY WIFE ALMOST HAD AN ACCIDENT DUE TO THIS BECAUSE IT MAKES THE VEHICLE EXTREMELY DIFFICULT TO CONTROL. THIS IS A KNOWN DEFECT WITH EXPLORERS AND THERE WAS A RECALL ISSUED (14S06) BUT ONLY FOR CERTAIN VIN NUMBERS. MY EXPLORER WAS NOT COVERED UNDER THIS RECALL AND I HAD TO PAY $1800 TO REPLACE THE WHOLE POWER STEERING RACK. THIS ISSUE IS THE EXACT ISSUE THE OTHER EXPLORERS WERE RECALLED FOR AND MY FORD SERVICE ADVISOR AGREED WITH ME. BUT HE SAID I STILL HAD TO PAY FOR IT BECAUSE MY VIN WAS NOT INCLUDED IN THE RECALL. THIS IS A DANGEROUS SAFETY ISSUE THAT MUST BE ADDRESSED. THE RECALL MUST BE EXPANDED TO INCLUDE MORE EXPLORER VIN NUMBERS. THIS IS A HAZARD NOT ONLY TO THE DRIVERS OF EXPLORERS BUT ALSO OTHER MOTORISTS. PLEASE INVESTIGATE THIS ISSUE. A GOOGLE SEARCH OF "FORD EXPLORER POWER STEERING FAILURE" WILL TELL YOU ALL YOU NEED TO KNOW

Mileage: 82,000

WHILE DRIVING 65 MPH ON THE INTERSTATE, A CHIME ALARM CAME ON AND A MESSAGE CAME UP SAYING "POWER ASSIST FAILURE ". THEN I LOST POWER STEERING IMMEDIATELY. THEN ANOTHER ALATM.FLASHED AND SAID "SERVICE POWER STEERING NOW". DRIVING TO THE NEXT EXIT 7 MILES AWAY WAS VERY SCARY AND DIFFICULT. THERE WAS NO WARNING SIGN AT ALL THAT THERE WAS AN ISSUE WITH MY 2013 FORD EXPLORER XLT. AND WHEN THERE WAS A WARNING, IT WAS TOO LATE. I HAD TO HAVE IT TOWED 2.5 HRS HOME. THE MECHANIC SHOP GAVE ME AN ESTIMATE FOR REPAIR OF $2700.00 TO REPLACE THE POWER STEERING RACK. AS I DO NOT HAVE THE MONEY FOR IT NOW, I BROUGHT IT BACK HOME AND IT IS SITTING IN MY DRIVEWAY. THE POWER STEERING WORKED AGAIN WHEN I WAS DRIVING IT THE 1.5 MILES BACK HOME BUT WENT OUT AGAIN ONCE I PULLED ON TO MY STREET. IT WAS EXTREMELY DIFFICULT PARKING IT WITHOUT POWER STEERING. I SAW THIS WAS A RECALL FOR SOME 2013 EXPLORERS, YET MY VIN WAS NOT INCLUDED ON THE RECALL LIST.

Mileage: 144,700

I NOTICED A "POWER STEERING ASSIST FAULT" LIGHT AS SOON AS I STARTED UP MY 2013 EXPLORER YESTERDAY. I PUT IT IN REVERSE AND COULD EASILY TELL THE POWER STEERING WASN'T WORKING AT ALL. I TURNED OFF MY EXPLORER AND STARTED IT BACK UP A FEW MINUTES LATER. THE FAULT INDICATOR LIGHT WAS NO LONGER VISIBLE AND EVERYTHING SEEMED BACK TO NORMAL. THIS IS THE FIRST TIME I'VE SEEN THIS FAULT ON MY EXPLORER. IT IS DEFINITELY AN ELECTRICAL ISSUE, SO I RESEARCHED SIMILAR INCIDENTS AND THEY ALL TALK ABOUT A POWER STEERING RECALL FOR 2012-2013 EXPLORERS. OF COURSE, I PUT IN MY VIN AND MY EXPLORER WASN'T INCLUDED IN THIS RECALL. THERE ARE WAY TOO MANY PEOPLE THAT HAVE RECENTLY HAD THIS SAME ISSUE. I HOPE FORD REALIZES THEY NEED TO DO SOMETHING BEFORE PEOPLE START GETTING INTO SERIOUS ACCIDENTS AND THEY HAVE A MAJOR LAWSUIT ON THEIR HANDS. IT DOESN'T MAKE SENSE THAT ONLY A PARTIAL AMOUNT OF 2013 EXPLORERS ARE INCLUDED IN THE RECALL AND NOT ALL OF THEM. IF THAT'S THE CASE, I WOULD HOPE THEY HAVE OUTSTANDING QUALITY ASSURANCE EMPLOYEES, WHICH THEY OBVIOUSLY DON'T IF THEY DIDN'T ISOLATE THE ISSUE.

Mileage: 116,000

WHILE DRIVING OUT OF STATE I HAD 2 WARNINGS THAT CAME ON MY DASH. 1- TIRE TRACTION SERVICE 2- POWER STEERING SERVICE. I TURNED AROUND MADE IT TO A RENTAL TO CONTINUE MY TRIP. WENT TO GET IT WITH MY HUSBAND & THERE WAS NO POWER STEERING, SIGNAL LIGHT WOULDN'T WORK. BROUGHT IT TO ONE FORD DEALERSHIP & THEY WANTED A LOT OF MONEY TO FIX SOMETHING. PICKED IT UP & NOTHING WAS WRONG WITH IT, DROVE BEAUTIFULLY. BROUGHT IT TO ANOTHER FORD DEALERSHIP WHERE I BOUGHT IT & THEY COULDN'T FIND NOTHING MECHANICALLY WRONG. THEY PUT IT ON THE MACHINE I BELIEVE 3 TIMES & SAW NOTHING. I HAD TO TAKE ANOTHER TRIP OUT OF STATE & AFTER DRIVING 100 MILES I WAS FORCED TO PULL INTO A PARKING LOT BECAUSE I LOST ALL POWER AGAIN. I DON'T EVEN HAVE 70,000 MILES YET ON IT. CAN YOU HELP ME OUT WITH THIS PROBLEM. THERE WERE RECALLS ON STEERING BUT MINE WAS 2 MONTHS AWAY FROM RECALL DATE. I REALLY NEED YOUR HELP.

Mileage: 69,776

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOST POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT CALLED THE PALMER H. REED MOTOR SALES INC LOCATED AT 1133 W. MAIN ST, VALLEY VIEW, PA 17983.THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 81,457.*DT CONSUMER STATED VEHICLE WAS DIAGNOSED AND REPAIR COMPLETED, WHICH WAS FAULTY STEERING RACK.*JB

Mileage: 81,457

07/28/2020 2013 FORD EXPLORER LIMITED AWD WITH A LITTLE OVER 58,000 MILES HAD A POWER STEERING LIGHT COME ON WHILE MY WIFE WAS BACKING OUT OF OUR GARAGE AND THE STEERING BECAME EXTREMELY DIFFICULT. IT HAD LOST POWER STEERING ASSIST AND MADE THE VEHICLE ALMOST IMPOSSIBLE TO STEER. SHE STOPPED AND TURNED THE CAR OFF AND RESTARTED AND THE POWER STEERING STARTED WORKING AGAIN. PER THE NHTSA WEBSITE, 2011-2013 FORD EXPLORERS HAVE A RECALL FOR THIS EXACT PROBLEM. HOWEVER, UPON ENTERING MY VIN NUMBER, IT APPEARS TO BE "OUTSIDE" THE RECALL. I CHATTED WITH A FORD REPRESENTATIVE ON 7/29/2020 (JESSICA) AND SHE ALSO CONFIRMED THAT MY VEHICLE, ALTHOUGH WITHIN THE YEARS DESIGNATED BY THE RECALL, MY VIN WAS NOT INCLUDED IN THE RECALL FOR THIS PROBLEM. SUGGESTED I GO TO MY NEAREST FORD DEALER AND "WORK" WITH THEM ON THE REPAIR AND SEE IF THEY CAN HELP GETTING MY VEHICLE ADDED TO THE RECALL. I HAVE RESEARCHED NUMEROUS COMPLAINT FOR MY EXPLORER AND FOUND THAT NUMEROUS OWNERS ARE GETTING THE SAME RESPONSE AS I DID. THEIR VEHICLE IS NOT INCLUDED IN THE RECALL EVEN THOUGH THEY HAVE THE MODEL YEARS IDENTIFIED. I FEEL THAT FORD HAS ACKNOWLEDGED THEIR IS A PROBLEM AND NEED TO INCLUDE ADDITIONAL VEHICLES OF THE SAME MAKE AND MODEL FOR THE RECALL. IT IS OBVIOUS THAT MORE VEHICLES ARE AFFECTED THAN THE ORIGINAL RECALL INCLUDED. I FEAR THAT HAD MY WIFE BEEN TRAVELING IN TOWN WHERE WE LIVE AND THIS OCCURRED, SHE WOULD HAVE NOT BEEN ABLE TO STEER THE VEHICLE AND COULD HAVE LOST CONTROL AND EVEN BEEN INVOLVED IN AN ACCIDENT THAT COULD HAVE INJURED HERSELF OR SOMEONE ELSE.

Mileage: 58,000

2013 FORD EXPLORER STEERING LOST POWER, THERE IS A RECALL OUT, BUT WHEN I TOOK IT TO THE DEALER, THE FORD DEALER IN HUNTING BEACH, CA, THEY SAID IT DOESN'T APPLY TO MY VIN. BUT I HAVE THE SAME PROBLEM DESCRIBED ON FORDS RECALL, FORD'S NUMBER FOR THIS RECALL IS 14S06. FORD OF HUNTINGTON BEACH, SAID I HAVE TO PAY $200 DIAGNOSIS FEE & ALSO ANY PARTS / LABOR IF REPAIR IS DONE. RIGHT NOW THE CAR IS WITH FORD. I DON'T FEEL I SHOULD HAVE TO PAY FOR ANYTHING IF ITS THEIR RECALL. MY VIN MAY NOT SHOW UP WITH A RECALL , BUT I HAVE THE SAME PROBLEM. THIS VEHICLE WAS MOVING WHEN IT HAPPENED.

Mileage: 84,459

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE STEERING WHEEL LOCKED. THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000. *BF *AS

Mileage: 82,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO WASHINGTON FORD LOCATED AT 507 WASHINGTON RD, WASHINGTON, PA 15301, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*JB

Mileage: 123,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AT VEHICLE START-UP, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING CEASED WITH THE LANE SHIFT ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT MANEUVERED THE VEHICLE TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED FOR SEVERAL SECONDS AND THEN DISAPPEARED. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE IN MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.

Mileage: 145,000

ANYTIME I DRIVE THIS VEHICLE IN RAIN OR WET ROADS THE MAIN BELT SLIPS AND SQUEALS. THE RESULT IS MAJOR LOSS OF POWER ON MANY OCCASIONS. MY DASH LIGHTS UP LIKE A CHRISTMAS TREE, I LOSE POWER TO STEERING, WIPERS, FANS, ETC. THE BELT SLIPPING IS CAUSING THE ALTERNATOR NOT TO FUNCTION WHICH IN TURNS CAUSES LOSS OF POWER. IT'S ALWAYS WHEN IT'S WET WHICH IS EVEN SCARIER BC I HAVE LOST STEERING AND ENGINE POWER. THIS HAPPENS ON ANY ROADS WHILE THE ENGINE IS UNDER A LOAD.

Mileage: 65,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE TRACTION CONTROL AND POWER STEERING ASSIST WARNING LIGHTS ILLUMINATED. THE CONTACT EXITED THE HIGH WAY, PULLED INTO A SERVICE STATION AND THE POWER STEERING CEASED. THE VEHICLE WAS RESTARTED HOWEVER, THE POWER STEERING ASSIST FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE RESIDENCE. KOONS FORD OF BALTIMORE (6970 SECURITY BLVD, WOODLAWN, MD 21244, (410) 298-3800), WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

Mileage: 103,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED HAVING THE VEHICLE TOWED TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE VEHICLE WAS TOWED TO NORM REEVES FORD SUPERSTORE (18900 STUDEBAKER RD, CERRITOS, CA 90703) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE DEALER STATED THAT THEY WOULD ADVOCATE ON HER BEHALF WITH THE MANUFACTURER TO SEE IF THE MANUFACTURER WOULD OFFER FINANCIAL ASSISTANCE FOR THE REPAIR. THE CONTACT WAS LATER NOTIFIED THAT THE MANUFACTURER DECLINED TO OFFER FINANCIAL ASSISTANCE. THE CONTACT HAD LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.*DT

Mileage: 170,000

ON 6-27/20, MY EXPLORER SUDDENLY LOST POWER STEERING AND THE DASH SAID "POWER STEERING ASSIST FAILURE". TOOK IT TO THE DEALER FOR DIAGNOSTIC. RESEARCHED ONLINE THE ISSUE AND NOTICED THAT 2011-2013 FORD EXPLORERS WERE RECALLED FOR POWER ASSIST STEERING ISSUES (RECALL#14V286000/14S06) THE DEALER SAID MY VIN IS NOT INCLUDED IN THE RECALL. CALLED FORD CUSTOMER SERVICE (CASE# [XXX]) TO SEE IF I COULD GET SOME ASSISTANCE, SHE RESEARCHED AND SAID MY ONLY OPTION WAS TO HAVE THE REPAIR DONE AND IN THE EVENT THAT FORD INCLUDES IN MY VIN AT A LATER DATE, THEN I WOULD GET REIMBURSED. SUDDENLY LOSING POWER STEERING IS A SAFETY ISSUES AND MY VEHICLE DISPLAYS THE SAME PROBLEMS AS THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 98,000

WHILE DRIVING ON INTERSTATE, MY WIFE HEARD A LOT OF CHIMES THEN " POWER STEERING ASSIST FAULT" WAS DISPLAYED. VEHICLE LOST ALL POWER STEERING AND IT WAS VERY DANGEROUS. ONCE SHE TURNED MOTOR OFF AND RESTARTED, THE POWER STEERING WAS BACK TO NORMAL. IT HAS SINCE HAPPENED MULTIPLE TIMES. THIS IS EXTREMELY DANGEROUS!! THERE SHOULD BE A RECALL FOR MY VIN..! PLEASE HELP!!! *TR

Mileage: 71,500

AT APPROX 184K MILES THE STEERING STARTED MAKING A GRINDING/ HOWLING SOUND WHEN TURNING AT IDLE OR DRIVING, ALSO AROUND 55MPH WHILE MAKING A LEFT HAND OR RIGHT HAND TURN THE STEERING WHEEL WILL CATCH AND ACT LIKE IT GETS STUCK BRIEFLY ALMOST LIKE IT STOPPED STEERING. WHICH WAS EXTREMELY SCARY NO DASH LIGHTS POPPED UP NO WARNING JUST HAPPENED OUT OF NO WHERE IT'S HARD TO EXPLAIN THREW TYPING. IF YOU TURNED IT WOULD NOT CORRECT ITSELF IT WOULD STAY TURNING. *TR

Mileage: 184,000

WHEN TURNING VEHICLE THE STEERING IS "STICKY". STEERING MAKES RUBBING AND GRINDING NOISE WHEN TURNING WHEEL. STEERING WHEEL AND TIRES DO NOT RETURN TO NULL POSITION WHEN TURNING. HAVE TO TURN WHEEL TO MAKE TURN AND THEN APPLY PRESSURE TO TURN WHEEL BACK TO STRAIGHT POSITION. THIS HAPPENS WHEN IN MOTION OR STATIONARY. FIRST EXPERIENCED ON FREEWAY AT 60 MPH. WAS ABLE TO EXIT FREEWAY SAFELY.

Mileage: 71,000

A RECALL FOR THE REAR TOE LINK WAS ISSUED. I HAVE NEVER BEEN CONTACTED BY FORD OR ANY OTHER ENTITY TO HAVE IT FIXED. *TR

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT START-UP, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE CONTACT DROVE THE VEHICLE TO COVERT FORD INC (11514 RESEARCH BLVD, AUSTIN, TX 78759) WHERE THE VEHICLE WAS DIAGNOSED WITH POWER STEERING FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000(STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE CONTACT SOUGHT FINANCIAL ASSISTANCE FROM THE MANUFACTURER TO REPAIR THE VEHICLE HOWEVER, THE MANUFACTURER PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

Mileage: 104,000

HELLO FORD TEAM, I HAVE AN ISSUE WITH POWER STEERING FOR MY FORD EXPLORER 2013 MODEL. SOMETIMES A MESSAGE RELATED TO "POWER STEERING FAULT" IS DISPLAYED ON THE SCREEN. WHILE SEARCHING, I CAN SEE THAT THERE HAS BEEN A RECALL FOR THIS ISSUE OF 2013 FORD EXPLORER. BUT I AM NOT ABLE TO SEE SUCH RECALL INFORMATION IN MY LIST. CAN YOU KINDLY INCLUDE THIS RECALL FOR MY CAR. THE DETAILS OF RECALL ARE AS: #14V286000. ALTHOUGH IT HAPPEND MANY TIMES, BUT I WAS NOT ABLE TO CLICK A PICTURE OF MY DASHBOARD.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL CEASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO COURTESY FORD LOCATED AT 1636 DOGWOOD DR SE, CONYERS, GA 30013, WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 178,000.

Mileage: 178,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD ' NORTH CANTON LOCATED AT 5900 WHIPPLE AVE NW, NORTH CANTON, OH 44720, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR AND RACK AND PINION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE ON MULTIPLE OCCASIONS. THE FAILURE MILEAGE WAS 190,000.

Mileage: 190,000

CAR MAKES BANG OR CLUNK SOUND WHEN TURNING LEFT. *TR

Mileage: 88,000

TRANSFER CASE MAKES A LOT OF NOISE I HAVE TO REPLACE IT. I AM ELECTRIC WRECK STEERING MAKES A LOT OF WINDING NOISE. *TR

I NEED A POWER STEERING CONTROL MODULE. RECENTLY TWICE MY POWER STEERING WAS STIFF. I BROUGHT IT TO MY MECHANIC WHO SAID THE CODES INDICATED I NEED A POWER STEERING CONTROL MODULE. I LOOKED ONLINE AND I SEE THAT FORD RECALLED THE FORD EXPLORERS FOR THIS PROBLEM, BUT MINE WAS NOT RECALLED ACCORDING TO FORD. I ALSO SAW ONLINE THAT FORD KNEW ABOUT THE PROBLEM AND SOLD THE VEHICLES AS IS. *TR

Mileage: 101,000

AFTER STARTING THE VEHICLE I RECEIVED TWO WARNINGS, 1) VEHICLE LANE DEPARTURE WARNING DISABLED, FOLLOWED BY 2) POWER STEERING ASSIST DISABLED. IT WAS NOT POSSIBLE TO STEER THE VEHICLE THEREFORE I TURNED IT OFF, LET IT SIT 15-20 SECONDS AND RESTARTED. SAME WARNINGS WERE RECEIVED. TURNED IT OFF AGAIN AND LET IT SIT FOR ANOTHER 15-20 SECONDS AND THEN RESTARTED. WARNINGS DID NOT COME ON AND POWER STEERING WAS RESTORED. SCHEDULED AN APPOINTMENT WITH THE DEALER FOR THE FOLLOWING DAY AND WAS TOLD THAT THE POWER STEERING MOTOR AND STEERING RACK REQUIRED REPLACEMENT. VEHICLE IS SIX MONTHS BEYOND EXTENDED WARRANTY BUT HAS ONLY 60,000 MILES TOTAL. RESEARCHED THIS ISSUE AND FOUND A RECALL HAD BEEN ISSUED FOR THIS EXACT ISSUE (14V286000, FORD 14S06), HOWEVER THE PRODUCTION DATE OF MY VEHICLE FELL OUTSIDE OF THE MANUFACTURED DATE RANGE FOR THE RECALL OF MAY 17TH, 2010 THRU FEBRUARY 28TH, 2012. MY VEHICLE WAS MANUFACTURED ON APRIL 25TH, 2012. I REQUESTED THAT THE DEALER OPEN A CASE WITH FORD AND REQUEST THIS REPAIR TO BE COVERED, DEALER RESPONDED THAT FORD DENIED THE CLAIM. REPAIR & REPLACEMENT OF STEERING RACK WAS COMPLETED BY THE DEALER. $2,161.79. *TR

Mileage: 60,025

I HAD A REPAIR DONE TIE-RODS AND CONTROL ARMS AND 2 DAYS LATER MY STEERING START STIFFENING THEY SAID RACK AND PINION IS BAD. SO I LOOKED UP IN FORD THEY SAID IT WAS A RECALL FOR THAT YEAR AND MODEL SOME YEARS OF THAT YEAR. *TR

Mileage: 122,560

LOST OF POWER STEERING WHILE DRIVING, COMING FROM AN OIL CHANGED AT THE DEALERSHIP. WAS ABLE TO PULL OVER INTO A PARKING LOT, AND WAS ABLE TO MANAGE NOT TO GET INTO AN ACCIDENT. THIS COULD'VE BEEN FATAL, AND FORD NEED TO RECALL. *TR

Mileage: 96,610

THIS TRUCK IS EXPERIMENTING THE POWER STEERING SYSTEM SHUTDOWN AFTER SOMETIME OF DRIVING AND I NOTICE THE RACK PINION IS BEEN REPLACE FOR NEW ONE I TOOK IT TO THE DEALER TO GET THE COMPUTER UPDATED SOFTWARE AND REPROGRAM THE STEERING SYSTEM BUT A WEEK LATER VEHICLE DID SAME PROBLEM AND THEY SAY THAT THERE IS NOT RECALLS ON IT EVEN THAT THE VEHICLE IS PRESENTING THE PROBLEM OF THE RECALL AND IT FALL IN THE YEAR OF THE RECALL ITSELF

Mileage: 124,921

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35-40 MPH, THE VEHICLE STARTED TO JERK BACK AND FORTH WHILE MAKING TURNS IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. AFTER TEST DRIVING THE VEHICLE, THE MECHANIC INFORMED THE CONTACT THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.

Mileage: 96,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT AFTER HAVING TWO UNKNOWN RECALLS REPAIRED ON THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WHICH REQUIRED ADDITIONAL EFFORT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA TO FILE A SAFETY COMPLAINT. THE FAILURE MILEAGE WAS 178,000.*DT

Mileage: 178,000

WHILE BACKING OUT OF MY GARAGE MY POWER STEERING STOPPED WORKING ALMOST CAUSING ME TO SCRAPE THE SIDE OF MY CAR ON THE WALL. I HAD TURNED THE STEERING WHEEL, AS THE CAR HAD BEEN LEFT AT A SLIGHT ANGLE WHEN PARKED THE DAY BEFORE, AND COULD NOT STRAIGHTEN IT OUT. I HAD TO STOP. I TURNED THE CAR OFF AND STARTED IT BACK UP AND THE STEERING WAS WORKING AGAIN. I DISCOVERED THAT THERE WAS A RECALL ON THE 2013 EXPLORER ON MODELS MADE A FEW MONTHS EARLIER. FORD IS STILL HAVING THE SAME PROBLEM IT APPEARS. THEN IT HAPPENED AGAIN A FEW DAYS LATER BUT I WAS STATIONARY IN A PARKING LOT. AN ERROR MESSAGE APPEARED ON MY DASH BOARD THAT TIME. I DON'T RECALL SEEING AN ERROR MESSAGE WHEN IT HAPPENED WHILE BACKING UP IN MY GARAGE. THE PROBLEM ALSO HAPPENED WHEN MY WIFE WAS IN A PARKING LOT A FEW DAYS LATER. SO A TOTAL OF 3 INCIDENCES OF FAILURE.

Mileage: 99,368

MY 2013 FORD EXPLORER . I'M EXPERIENCING A LOT PROBLEMS WHEN I DOING TURNS LEFT/RIGHT STEERING IS VERY HARD SOMETIMES AND IT MAKES ME VERY NERVOUS I FEEL LIKE I WILL CRASH THE VEHICLE ONE IF THIS DAYS. *TR

Mileage: 136,500

THE VEHICLE HAS INTERMITTENT POWER STEERING FAULTS WHICH CAUSE THE VEHICLE TO BE DIFFICULT TO MANEUVER ESPECIALLY AT LOW SPEEDS

Mileage: 165,000

POWER STEERING ASSIST LIGHT ILLUMINATES AND THE VEHICLE LOSES THE ABILITY TO STEER. I ALMOST RAN INTO THE CURB BEFORE I FORCEFULLY TURNED THE WHEEL TO MISS IT. I WAS TRAVELING AROUND 5MPH AS I HAD JUST STARTED IT.

Mileage: 105,000

THE POWER STEERING JUST STOPPED WORKING MY VEHICLE IS A 2013 BUT IT ONLY HAS 68800 MILES

Mileage: 68,800

THE POWER STEERING RACK AND EPS SHUTS DOWN AND I HAVE NO POWER STEERING WHILE DRIVING. WE HAVE REPLACED THE STEERING RACK AND HAD THE EPS RESET TWICE AND IT STILL POPS UP THE SENSOR FOR THE EPS AND SHUTS MY POWER STEERING DOWN. I'VE ALMOST CRASHED MY VEHICLE TWICE AND HAD IT TOWED 3 TIMES BECAUSE OF THIS.

Mileage: 165,000

STARTING THE CAR FROM PARK CAUSES AN ERROR TO DISPLAY STATING POWER STEERING ASSIST FAULT AND THE LOSS OF POWER STEERING FOR THE VEHICLE.

Mileage: 112,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE POWER STEERING CEASED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE CONTACT WAS CONCERNED THAT A CRASH COULD OCCUR WHILE THE VEHICLE WAS IN MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. PAULI FORD LOCATED AT 2380 OLD U.S. 27, ST JOHNS, MI 48879, (989) 224-6711, WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT WAS ALSO INFORMED THAT THE FAILURE MAY BE DUE TO THE STEERING GEAR OR A STEERING MODULE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,854.

Mileage: 151,854

HAD JUST PICKED UP MY MAIL FROM MAILBOX AND STARTED CROSSING ROAD TO ENTER MY LANE/PRIVATE DRIVEWAY WHEN HEARD A LOUD CLUNK AND WAS UNABLE TO STEER CAR. KEPT PUSHING GAS PEDAL TO TRY TO MOVE FORWARD AND GET ACROSS THE ROAD AND BARELY DID BUT COULDN'T CONTROL DIRECTION THE CAR WAS MOVING. WHEN FELT WAS SAFE I GOT OUT AND WALKED AROUND CAR TO SEE IF I COULD SEE WHAT WAS WRONG. NOTICED FRONT RIGHT PASSENGER WHEEL WAS TURNED IN WHILE OTHERS WERE STRAIGHT. I GOT BACK IN CAR TO TURN STEERING WHEEL AND SEE IF IT WOULD MOVE BUT IT DID NOT. I CALLED FAMILY TO COME HELP AND UPON FURTHER LOOKING DISCOVERED WHEEL HAD BECOME DISCONNECTED FROM THE TIE ROD. THE CAR WAS TOWED TO A GARAGE AND UPON THEIR INSPECTION I WAS TOLD THAT I NEEDED A NEW INNER AND OUTER TIE ROD AND THAT THE AXLE CENTRE BRACKET HAD BROKEN. I GOOGLED THE INTERNET TO SEE IF THIS WAS A KNOWN PROBLEM AND FOUND A WEBSITE CARPROBLEMZOO.COM WHERE 29 REPORTS WERE LISTED OF SIMILAR INSTANCES WITH A MOST RECENT DATE OF 7/12/2019. THIS DRIVER DID CONTACT FORD CUSTOMER CARE AS DID I BUT HAD NO ASSISTANCE OR RESOLUTION FROM THEM. IN FACT FORD TOLD ME THEY CAN'T MONITOR EVERY WEBSITE AND I TOLD THEM THIS WASN'T ACCEPTABLE BECAUSE ONE COMPLAINT SAID A MOTHER'S NECK WAS BROKEN. THESE PROBLEMS MUST BE FURTHER INVESTIGATED.

Mileage: 116,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). GREG SWEET FORD, INC. LOCATED AT 4011 E CENTER ST, CONNEAUT, OH 44030, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.

Mileage: 91,000

GETTING OFF RAMP TURNING TO MY RIGHT THE CAR WAS HARD TO TRUE STEER LOST CONTROL

Mileage: 191,000

ABOUT TWO MONTHS AGO THE STEERING WAS GETTING TOUGH WITH LITTLE NOISE LIKE CLUNKING, TOOK THE EXPLORER TO A FORD DEALER WAS TOLD MY FRONT STRUTS NEEDED CHANGED. HAD THAT DONE, DID NOT FIX MY STEERING PROBLEM. SAID MY VIN WAS OUTSIDE OF THE RECALL FORD HAD ON THE STEERING RACK. NOW JUST YESTERDAY I START MY CAR AND MY STEERING WHEEL IS STUCK NO MOVEMENT. TURNED IT OFF AND BACK ON AND GOT MOVEMENT BUT NO POWER STEERING IT'S A MANUAL. WARNING LIGHTS CAME ON 1. "SERVICE POWER STEERING NOW" 2. "SERVICE ADVANCE TRAC". ALSO NOTICED MY TURN SIGNAL WILL NOT STAY ENGAGED MUST HOLD IN PLACE TO SIGNAL.

Mileage: 99,500

VEHICLE WHILE DRIVING CAN LOSE SIGNAL TO THE ELECTRIC GEAR BOX FOR THE POWER STEERING. CAUSING A LOSS OF POWER STEERING. CAR DISPLAY READS "POWER STEERING FAULT".

Mileage: 122,000

TL* THE CONTACT OWNED A 2013 FORD EXPLORER. WHILE DRIVING, THE POWER STEERING FAILED AND THE STEERING BECAME DIFFICULT TO TURN. VEHICLE HAD DEFECTIVE POWER STEERING. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE SAFELY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE POWER STEERING WOULD SUDDENLY FAIL CAUSING THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER TURNING THE VEHICLE OFF AND THEN RESTARTING THE ENGINE THE VEHICLE WOULD OPERATE AS NORMAL. DURING THE FAILURES THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING WAS FAULTY. TRI CITY FORD(1348 FOUR LOCUST HWY, KEYSVILLE VA) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.

Mileage: 97,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT UPON STARTING HIS VEHICLE AND BACKING OUT THE DRIVEWAY, HIS POWER STEERING CEASED TO OPERATE. THE ADVANCED TRACK WARNING LIGHT ILLUMINATED SIMULTANEOUSLY AS THE FAILURE OCCURRED. THE CONTACT ATTEMPTED SEVERAL MANEUVERS, SUCH AS RESTATING THE VEHICLE AND RESETTING THE BATTERY, BUT TO NO AVAIL. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED HIM THAT HIS VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); THE CONTACT WAS THEN REFERRED TO NHTSA TO FILE A VEHICLE SAFETY COMPLAINT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 126,405.

Mileage: 126,405

STEERING BECOME HARD CANT MOVE THE WHEEL OR MAKE ANY TURN... AND THE LIGHT OF SERVICE POWER STEERING AND SERVICE ADVANCE TRAC CAME ON. I ALMOST HAVE A ACCIDENT DO TO THIS PROBLEM.

Mileage: 46,600

ON THE 14TH OF JANUARY 2020, WHILE DRIVING ON THE FREEWAY, MY TRUCK BEGAN TO SWAY AS IF MY ALIGNMENT WAS OFF. A SHORT WHILE LATER, THE SERVICE POWER STEERING WARNING LIGHT CAME ON AND AS I STRUGGLED TO STEER THE VEHICLE TO A STOP IN A NEARBY PARKING LOT, THE WARNING CHANGED TO SERVICE POWER STEERING NOW! THIS WAS VERY DANGEROUS BECAUSE STEERING BECAME EXTREMELY DIFFICULT AND I ALMOST SIDE SWIPED A COUPLE OF CARS. AFTER I BROUGHT THE VEHICLE TO A STOP, THE STEERING LOCKED UP AND STEERING BECAME IMPOSSIBLE. THE VEHICLE WAS TOWED TO A NEAR BY FORD DEALERSHIP.

Mileage: 116,000

I HAVE RECEIVED CARBON MONOXIDE POISONING FROM DRIVING MY 2013 FORD EXPLORER. I ALSO HAVE HAD THE FRONT END LOOKED AT AND REPAIRED HAD TO PAY MOST OF THE COSTS (EXTENDED WARRANTY PAID FOR SOME) FOR THE FRONT END POPPING SOUNDS WHILE TURNING. THE SOUND IS STILL THERE AND ON BOTH SIDES NOW. SO MONEY WASTED TOWARDS FORD!! THE VEHICLE ISNT DRIVABLE AT THIS POINT AND THAT LEAVES ME WITHOUT A VEHICLE.

Mileage: 79,450

COMPLAINED OF FAULTY POWER STEERING ERROR MESSAGE COMING ON WHEN STARTING VEHICLE FOR 1.5 YEARS TO FORD DEALERSHIP WITH NO EXACT RESPONSE REGARDING THE ISSUE. THEY SAID THEY RESET THE SYSTEM AND IT SHOULD WORK FINE AFTERWARDS. THE NEXT DAY I STILL HAD THE ISSUE. I THEN COMPLAINED AGAIN ABOUT IT BUT IT WAS IN THE SHOP FOR NUMEROUS ISSUES AND THAT WAS OVERLOOKED/IGNORED. MY POWER STEERING HAS NOW GONE OUT COMPLETELY AND THE RECALLS FOR THE POWER STEERING ENDED FOR EXPLORERS MANUFACTURED AFTER FEB. 2012 AND MINE WAS MANUFACTURED IN DEC. 2012. I ASKED IF THE DEALERSHIP WAS REQUIRED TO REPORT ISSUES WHEN CUSTOMERS BRING THEIR VEHICLE IN TO THE SHOP AND THEY SAID NO. THEY ARE ONLY REQIURED TO REPORT THEM WHEN THEY REPAIR IT OR DO WORK TO IT, NOT JUST ASSESS THAT THERE IS AN ISSUE. LESSON LEARNED, ALWAYS REPORT YOUR ISSUES HERE. MY POWER STEERING COULD HAVE GONE OUT WHILE DRIVING BUT THANK GOD IT DIDN'T. IT WENT OUT AS I WAS PAYING A BILL AND HAD TURNED MY CAR OFF FOR LESS THAN 2 MINUTES. THEREFORE, THE VEHICLE WAS STATIONARY. IT IS INCREDIBLY FRUSTRATING THAT THEY WANT ME TO PAY FOR SOMETHING THAT IS A KNOWN FORD ISSUE AND THAT MY CAR IS CURRENTLY NOT ABLE TO BE DRIVEN. MUCH LESS, I HAVE COMPLAINED ABOUT THE ISSUE AND THEY COULD HAVE PREVENTED IT BY LETTING ME KNOW THE POWER STEERING FAULT IS COMMON AND TO GET IT REPAIRED SOONER RATHER THAN LATER TO PREVENT A WRECK.

Mileage: 130,000

MY WIFE WAS DRIVING AND SOMEHOW THE CAR STOP STEERING. VERY HARD TO TURN IN CURVES AND WHILE DRIVING SLOW. MESSAGE CAME UP ON DASH BOARD ABOUT STEERING DEFAULT.

ON 2 SEPARATE OCCASIONS THE TRUCK LOSES POWER WHILE DRIVING. THIS EFFECTS THE ENGINE, POWER STEERING BASICALLY ANYTHING THAT USES POWER. THIS HAS HAPPENED WHILE DRIVING 65MPH AND 35-40MPH. ONE TIME IT HAPPENED ON A STREET, THE OTHER TIME WAS WHILE DRIVING ON THE HIGHWAY. THIS IS VERY DANGEROUS.

Mileage: 128,500

I AM EXPERIENCING THE SAME STEERING PROBLEMS AS THE EXPLORERS IN THE RECALL, YET MY 2013 EXPLORER IS NOT PART OF THE RECALL. THE RECALL IS- NHTSA CAMPAIGN NUMBER: 14V286000. I BELIEVE THE POPULATION OF THE RECALL SHOULD BE EXPANDED.

Mileage: 140,000

3 DIFFERENT OCCURRENCES WHILE DRIVING MY POWER STEERING STOPS WORKING AND AN ERROR MESSAGE COMES UP TELLING ME POWER ASSIST FAILURE. ONCE WHILE BACKING OUT OF MY DRIVEWAY, TWICE WHILE TURNING IN TWO SEPARATE OCCASIONS. I CONTACTED FORD DIRECTLY IN REGARDS TO THE RECALL FOR THIS MATTER TO BE TOLD SINCE MY VIN DOESN'T SHOW ANY OPEN RECALLS THIS HAS TO BE PAID OUT OF MY POCKET. I AM UPSET DUE TO THE FACT I DIDN'T OWN THIS VEHICLE AT THE TIME OF THE RECALL AND I HAVE NO IDEA IF THIS WAS INCLUDED OR EVEN RESOLVED IF IT WERE. I FIND IT HIGHLY IRRESPONSIBLE TO BE TOLD I CANNOT GET A MATTER REPAIRED THAT IS HAPPENING TO MY VEHICLE THAT WAS SPECIFIC TO A RECALL AND I HAVE NO KNOWLEDGE OF IT BEING REPAIRED OR NOT. I CAN ONLY HOPE THIS DOESN'T HAPPEN AS MY FAMILY IS TRAVELING DOWN A HIGHWAY.

Mileage: 150,000

THE POWER STEERING FAULT ASSIST BUTTON CAME ON IN THE SUV. THE STEERING WHEEL LOCKED UP ON ME WHILE THE VEHICLE WAS IN MOTION. I WAS IN ANOTHER CITY OTHER THAN WHERE I LIVE. THIS WAS BY FAR ONE THE SCARIEST THINGS THAT HAS EVER HAPPENED TO ME. THE WHEEL COMPLETELY LOCKED UP. THIS IS BEYOND UNSAFE FOR ANYONE TO BE STEERING A VEHICLE AND THE STEERING WHEEL LOCKS UP. THE VEHICLE WAS TOWED TO THE MECHANIC SHOP. THE STEERING RACK HAD TO BE REPLACED. I WAS CHARGED FOR THE PET AND LABOR. THE TOTAL COST WAS $1,931.18. THERE IS A RECALL ON THE SAME MODEL VEHICLE BUT BECAUSE MY VIN DOESN'T MATCH I WOULDN'T QUALIFY FOR THE RECALL. THIS IS NOT RIGHT! THERE IS A RECALL ON THE VEHICLE FOR THE SAME ISSUE BUT NOT FOR MY VIN. I WILL UPLOAD A COPY OF MY RECEIPT FOR PARTS AND LABOR. THIS IS SO DISAPPOINTING!

WHEN STARTING VEHICLE, THE POWER STEERING ASSIST DOES NOT WORK. I HAVE TO RESTART THE VEHICLE 1-3 TIMES TO GET THE STEERING TO WORK. THIS HAS HAPPENED APROX. 6 TIMES IN THE LAST 3 MONTHS. TOOK VEHICLE TO DEALER FOR REPAIR AS VIN DOESN'T QUALIFY FOR THE RECALL THAT AFFECTS 2013 EXPLORERS AND THE STEERING GEAR. UPON INSPECTION THE TECH FOUND THE POWER STEERING RACK TO BE FAULTY. THE STEERING GEAR WAS REPLACED ON 1/8/2020.

Mileage: 75,000

POWER STEERING GEAR FAILED AS A RESULT OF CORROSION DUE TO POOR COATING

Mileage: 87,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE ENGINE WAS STARTED, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 313,286.

Mileage: 313,286

STEERING ASSIST FAULTED WHILE DRIVING NEARLY CAUSING AN ACCIDENT.

Mileage: 18,899

WHILE DRIVING 70MPH WITH MY KIDS IN THE CAR THE POWER ASSIST LIGHT CAME ON. I LOST ALL CONTROL OF THE POWER STEERING. LUCKILY I WAS ABLE TO DRIVE TO A SAFE SPOT USING MUCH STRENGTH TO DO SO. 2013 FORD EXPLORER 74,700 MILES.

Mileage: 74,000

MY STEERING WHEEL IS LOOSE NOT SURE IF IT HAS SOMETHING TO DO WITH A RECALL WITH THE POWER STEERING OR NOT.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SUDDENLY SEIZED AND COULD NOT BE TURNED IN EITHER DIRECTION. THE FAILURE ONLY OCCURRED WHILE MAKING A RIGHT TURN. DURING THE FAILURE, THE MESSAGE 'POWER STEERING ERROR' WAS DISPLAYED. AFTER TURNING THE VEHICLE OFF AND ON, IT RESUMED NORMAL OPERATION. CANTON ALL STAR FORD (17849 1-20, CANTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 45,000.

Mileage: 45,000

THE POWER STEERING WENT COMPLETELY OUT. STEERING WHEEL LOCKED UP & THE TURN SIGNAL & WIPERS WOULDN'T WORK. AT FIRST , I COULD TURN THE VEHICLE OFF & IT WOULD RESET BUT IT STARTED HAPPENING MORE OFTEN AT A LOW SPEED OR WHEN I WOULD PUT THE VEHICLE IN REVERSE. IT WENT COMPLETELY OUT IN AUGUST 2019. MY PARTICULAR 2013 FORD EXPLORED DIDN'T HAVE A RECALL FOR THIS & IT COST $2,300 TO FIX.

Mileage: 111,000

STEERING WENT OUT WHILE DRIVING MAKING A RIGHT TURN. POWER ASSIST LIGHT CAME UP WHEN POWER STEERING GAVE OUT.

ELECTRIC POWER STEERING STOPPED WORKING AND RESTARTED SEVERAL TIMES WHILE DRIVING ON MULTIPLE OCCASIONS IN CITY AND HIGHWAY TURNING AND GOING STRAIGHT FORWARD AND NOW HAS STOPPED WORKING COMPLETELY

Mileage: 128,000

JUST TODAY I VIEWED ONLINE TO CHECK FOR ANY RECALLS DUE TO MY PASSENGER SIDE HEAT NOT WORKING....BY VIEWING ONLINE I WAS NOTIFIED OF A RECALL THAT SHOULD HAVE BEEN FIXED ON MY VEHICLE THAT I WAS NOT NOTIFIED ABOUT, AND WAS WANTING TO GET THIS ISSUE FIXED AS SOON AS POSSIBLE. THE ISSUE IS IT STATES THE LAST DATE TO FIX WAS IN AUGUST.

Mileage: 120,276

RECEIVED A MESSAGE ON MY DASHBOARD " POWER ASSIST FAULT", THE STEERING WAS STIFF AND COULD NOT TURN. TURN OFF THE CAR FOR 10 MINUTES AND THE STEERING WAS FUNCTIONING OK. LATER IN THE AFTERNOON, I WAS ABOUT TO HIT THE GAS PUMP AS MY STEERING WENT STIFF AGAIN. NOW AM SCARED THAT THIS MAY CAUSE ACCIDENT

Mileage: 98,000

STEERING RECALL 14S06 ,MY CAR, WAS MANUFACTURED 14 MARCH 2012,,, THERE IS A RECALL THAT INCLUDED THE EXACT SAME ISSUE INCLUDING THE ADVANCETRAC AND SERVICE POWER STEERING SOON PROBLEM ON EXPLORERS MANUFACTURED AT THE SAME PLANT UNTIL 28 FEBRUARY 2012,,,,, I GET THERE HAS TO BE A LINE BUT THEY ARE UNWILLING TO ACCOMODATE A FAITFUL CUSTOMER. LOOKING THROUGH THE REST OF NHSTA THERE ARE EXTENSIONS OF THE ELECTRIC ASSIST REPROGRAMMING TO CORRECT THE ADVANCETRAC COMPUTER PROBLEM TIL 2023 HOWEVER ONLY IF THE EXPLORER WAS UNDER THE 28 FEBRUARY 2012 ORIGINAL RECALL. AGAIN MY CAR CAME OFF THE LINE, 14 MARCH 2012. I HAVE GOTTEN NOWHERE WITH THE CUSTOMER SERVICE 800 NUMBER EXCEPT WERE SORRY YOU ARE EXPERIENCING THE SAME EXACT SYMPTOMS AS THE CARS MANUFACTURED TWO WEEKS PRIOR TO YOURS IN THE SAME PLANT, BUT WE HAVE TO DRAW THE LINE SOMEWHERE AND THE PROBLEM IS PROBABLY RELATED TO SOMETHING ELSE. THE DEALER HAS SOME RESOURCES TO WORK WITH YOU BUT YOU NEED TO SPEAK TO THEM. MEAN TIME I HAVE NOT HEARD FROM THE LOCAL CUSTOMER SERVICE REP ED, THIS CASE WAS OPENED LAST WEEK AND THE VEHICLE IS SITTING IN MY DRIVEWAY HOPING TO HEAR POSITIVE NEWS ABOUT THE COMPUTER ISSUE AFTER SPENDING TMY OWN $1200 TO REPLACE A PART THAT SHOULD HAVE CLEARLY BEEN COVERED IN THIS RECALL 14S06 I CANNOT DRIVE IT SINCE I GOT IT INTO MY DRIVEWAY WITH THOSE TWO MESSAGES (BOTH ADVANCETRAC AND SERVICE POWER STEERING SOON) IN THE DIC,,, I GOT HOME AND SHUT OFF RESTARTED, NO STEERING , I REPARKED IT IN THE DRIVEWAY WITH "ZERO ASSIST" I ASSUME IT WILL NEED TO BE TOWED TO THE NEXT LOCATION.

Mileage: 85,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING, TRACTION CONTROL, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY AND REPLACED. THE VEHICLE WAS THEN TAKEN TO TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375, (281) 378-3160), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,100. *LN

Mileage: 76,100

I LOSS POWER ON STEERING WHEEL WHILE I WAS DRIVEN. STEERING WHEEL SHUT DOWN I WAS LUCKY THAT POWER CAME BACK I REPLACE THE STEERING WHEEL BUT THEY DIDN'T TELL ME WHAT WAS WRONG WITH IT. I'M SCARE DRIVEN THE SUV

Mileage: 139,000

UPON STARTING VEHICLE IN DRIVEWAY, EXPERIENCED INTERMITTANT POWER STEERING FAILURE ALSO SHOWING STABILITY CONTROL ERROR. VEHICLE IS 2013 EXPLORER WITH 95K MILES. TURNING VEHICLE OFF AND RESTARTING SEEMS TO CORRECT THE ISSUE FOR NOW. RESEARCED AND SAW RECALL 14V286000 FOR SAME REPORTED ISSUES, BUT SEEMS THAT MY VIN DOES NOT FALL WITHIN THE DESIGNATED VEHICLES.

Mileage: 95,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE HOME AND ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO STATED THAT THE STEERING CONTROL MODULE AND THE RACK AND PINION UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO JACK MADDEN FORD (LOCATED AT 825 BOSTON-PROVIDENCE TURNPIKE, NORWOOD, MA 02062, (781) 207-9009) WHERE IT WAS DIAGNOSED THAT THE STEERING CONTROL MODULE AND RACK AND PINION UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

SUSPENSION TOE LINK

Mileage: 5

OCCASIONALLY THE POWER STEERING ASSIST FAILURE LIGHT WOULD COME ON. I COULD KILL THE ENGINE AND RESTART IT AND IT WOULD RETURN TO WORKING. HOWEVER NOW THE WARNING LIGHT IS ON AND WON'T GO OFF. THE POWER STEERING WILL NOT WORK AT ALL.

Mileage: 158,000

STEERING WHEEL LOCKED UP TWICE IN 2 DAYS WHEN STARTED AND DISPLAYED A WARNING "POWER STEERING ASSIST DEFAULT". THE CAR HAD TO BE RESTARTED. THIS IS A SERIOUS PROBLEM THAT FORD REFUSES TO FIX ON OUR VIN.

Mileage: 90,000

FAILURE OF ELECTRONIC POWER STEERING SYSTEM. I HAD TURNED MY CAR ON AND THE FAULT HAPPENED IMMEDIATELY. PREVIOUSLY WHEN THIS WOULD OCCUR I WOULD RESTART MY CAR AND THE ERROR WOULD RESOLVE. THIS TIME THIS DID NOT CLEAR THE ERROR.

Mileage: 125,000

WITH THE CAR PARKED OVERNIGHT, I STARTED THE VEHICLE AND PUT THE TRANSMISSION INTO REVERSE TO EXIT MY DRIVEWAY. THERE WAS A LOSS OF POWER STEERING. "POWER STEERING ASSIST FAULT" ALERT ON DASHBOARD. DROVE IT FOR ABOUT 250 METERS WITH NO POWER STEERING, STOPPED, POWERED OFF THE VEHICLE, STARTED IT BACK UP, STILL HAD LIMITED POWER STEERING, AND ADDITIONAL ALERTS INCLUDING "SERVICE ADVANCE TRAC" WITH ESC OFF LIGHTS. DROVE FOR A ABOUT 100 METERS AND POWER STEERING ASSIST RESUMED. THIS HAS HAPPENED PREVIOUSLY WITH ANOTHER DRIVER, SO IT ISN'T AN ISOLATED INCIDENT.

Mileage: 47,776

THE POWER STEERING HAS FAILED AND IS REPORTING ERROR POWER ASSIST SYSTEM FAILURE. THE STABILITY CONTROL OS ALSO REPORTING AN ERROR. THE BEHAVIOR IS THE SAME AS IS DESCRIBED IN RECALL# 14V286000, BUT THE VIN CHECK DOESN'T INCLUDE MY VEHICLE IN THE RECALL EVEN THOUGH I HAVE THE SAME MODEL VEHICLE THAT IS THE SUBJECT OF THE RECALL. I HAVE SEEN REPORTS BY OTHERS REPORTING THE SAME ISSUE AND ARE ALSO FINDING THEIR VINS ARE ALSO NOT INCLUDED IN THE RECALL. INTERMITTENTLY I USED TO GET THE POWER ASSIST SYSTEM FAILURE MESSAGE WHEN I WOULD FIRST START THE CAR, BUT AFTER TURNING THE CAR OFF AND THEN ON AGAIN EVERYTHING WOULD BE FINE. HOWEVER, A FEW DAYS AGO THE SYSTEM FAILED PERMANENTLY. FORTUNATELY IT OCCURRED WHILE TUE CAR WAS STATIONARY, IN MY DRIVEWAY. I'M TAKING CAR TO DEALER FOR REPAIR TOMORROW, HOWEVER, I'M EXPECTED THE REPAIR TO COST AROUND $2000. I DONT UNDERSTAND WHY SUCH A CRITICAL PART CAN HAVE SUCH CATASTROPHIC FAILURE WHEN THE CAR IS ONLY 6 YEARS OLD AND ONLY HAS 116,000 MILES ON IT. I HAVE OWNED CARS WITH OVER 200,000 MILES THAT DID REQUIRE COMPLETE REPLACEMENT OF THE STEERING SYSTEM.

Mileage: 116,000

STEERING LOCKS UP WHILE DRIVING HAVE TO SLOWLY PUT ON BRAKES TO STOP SHUT MOTOR OFF AND RESTART VEHICLE. SOMETIMES WHEN YOU GET IN AND START VEHICLE,STEERING WILL NOT UNLOCK WHEN VEHICLE IS STARTED BUT WILL MOVE FORWARD AND BACKWARDS WITH STEERING LOCKED HAVE TO TURN KEY OFF AND RESTART VEHICLE TO UNLOCK STEERING. SOMETIMES STEERING UNLOCKED UP IN COLD WEATHER AND HAVE TO TURN ON ENGINE AND FLOOR HEAT FOR 45 MINUTES TO UNLOCK STEERING. AFTER SEVERAL TIMES OF STEERING LOCKING UP WITHOUT ERROR MESSAGE ON DASH NOW ERROR MESSAGES HILL DESCENT CONTROL FAULT AND SERVICE ADVANCED TRACTION ARE FLASHING ON DASH. THIS HAS BEEN HAPPENING FOR ABOUT TWO WEEKS BETWEEN 10/29/2019 AND 11/12/2019

Mileage: 1,470,000

UPON STARTING VEHICLE, STEERING WHEEL TIGHTEN UP AND EXTREMELY DIFFICULT TO STEER, COULD NOT BACK OUT OF PARKING SPACE AT WORK- POWER ASSIST ERROR LIGHT CAME ON. THIS IS SECOND OCCURRENCE. THE FIRST TIME (1 MONTH AGO) I WAS PARKED ON A HILL SO THOUGHT MAY HAVE BEEN A FLUKE. TODAY I LOOKED THE ERROR UP AND SAW FORD HAS RECALL FOR 2011-2013 BUT MY 2013 VIN IS NOT PART OF BATCH. BELIEVE FORD NEEDS TO EXTEND THE 'WINDOW' AND ADD MORE VEHICLES WITH THIS SAME ISSUE! THIS IS VERY DANGEROUS!

Mileage: 113,000

THE POWER STEERING IN MY CAR STOPPED FUNCTIONING WHILE I WAS DRIVING. THE DASH SAID THERE WAS A POWER STEERING FAULT. I WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD, AND TURNING IT ON AND OFF SEEMED TO RESET IT, AND I WAS ABLE TO CONTINUE ON. BY RESEARCH, THIS IS COMMON IN 2013 EXPLORERS, AND WAS A RECALL, BUT NOT ON MY VIN. IT IS GOING IN FOR REPAIR WITHIN THE WEEK. IT APPEARS THE RECALL NEEDS TO BE EXPANDED TO INCLUDE MORE MODELS. THIS IS A SAFETY HAZARD!

Mileage: 78,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD AND TURNED THE VEHICLE OFF AND BACK ON, WHICH FAILED TO RESET THE STEERING WHEEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO FRIENDLY FORD (2250 SOUTH RD, POUGHKEEPSIE, NY 12601, (845) 462-1900) WHERE A SECOND DIAGNOSTIC TEST WAS PERFORMED AND DETERMINED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SELECTED FOR THE RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

Mileage: 65,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO HUBLER FORD (2605 IN-44, SHELBYVILLE, IN 46176, (317) 392-2557) AND WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPAIRS. THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 14V286000(STEERING) WITH THE FAILURE; HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

MY WIFE WAS DRIVING DOWN A BACK ROAD BY OUR HOUSE WITH OUR 3 CHILDREN IN THE BACK AND MYSELF AS A PASSENGER. THE VEHICLE WHILE TRAVELING AT ROUGHLY 40MPH HAD A LIGHT FLASH THAT READ SERVICE ADVANCE TRAC. SHE THEN LOST ALL POWER STEERING AND COULD NOT PULL OFF THE ROAD. SHE COULD ONLY BRAKE. WE SHUT THE VEHICLE OFF AND TURNED IT BACK ON. IT REGAINED STEERING FOR A FEW MILES AND THEN IT HAPPENED AGAIN SHORTLY AFTER IN A PARKING LOT. IT IS NOW AT THE FORD GARAGE TO GET LOOKED AT. IT IS SUPER DANGEROUS ESPECIALLY IF SHE WAS TRAVELING AROUND A TURN. IT HAS 50000 MILES ON THE VEHICLE

Mileage: 51,000

WHEN MY CAR IS TURNING ON THE POWER STEERING WILL BRIEFLY LOCK UP. MY POWER STEERING WAS COMPLETELY LOCKED UP AS I BEGAN DRIVING RECENTLY AND ONLY UNLOCKED WHEN MY CAR WAS RESTARTED.

Mileage: 136,000

PAINT BUBBLING ON ALUMINUM SURFACES HOOD AND DOOR SKINS, REFERRED BACK TO DEALER WHO REPAINTS AND REOCCURS UNTIL OUT OF WARRANTEE. STEERING FAILURE INTERMITTENT ACCUTRAC CONTROL REQUIRING TOWING AND COMPUTER RESET. CAN FAIL WHILE DRIVING RESULTING IN NO OR DIFFICULT STEERING. MULTIPLE TIMES RESET NO CHARGE. ESTIMATE TO REPAIR $2500

Mileage: 69,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD IN OLD BRIDGE (3698 U.S. 9, OLD BRIDGE, NJ 08857) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CONTROL MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS INVALID.

Mileage: 110,000

WHILE DRIVING (SECOND INCIDENT, IT WAS REPAIRED BY FORD MOTOR VEHICLE FOR THE SAME THING LAST YEAR) MY STEERING WHEEL BECAME UNCONTROLLABLE. THE VEHICLE KEPT PULLING ME TO THE LEFT, I ALMOST HAD A HEAD ON WITH THE ONCOMING VEHICLE. I WAS SO SHOOK UP, I PULLED OFF THE ROAD AND WAITED FOR HELP. MY HUSBAND TESTED IT SINCE AND THE PULL IS QUITE NOTICEABLE.

UPON STARTING THE VEHICLE THE WARNING INDICATOR "POWER STEERING ASSIST FAILURE" MESSAGE APPEARS AND THERE IS NO POWER STEERING. TURNING OFF AND RESTARTING SOMETIMES RESETS THE WARNING AND POWER STEERING WILL RETURN BUT NOT ALWAYS. THERE IS A CURRENT RECALL WITH THE SAME PROBLEMS (14S06) BUT MY VIN FALLS OUTSIDE THE MANUFACTURE DATE. REACHED OUT TO FOMOCO AND THEY VERIFIED THERE ARE NO RECALLS AND THERE HAVE NEVER BEEN ANY RECALLS FOR MY VIN. ONE MONTH AGO I RECEIVED A RECALL LETTER FROM FORD FOR A DIFFERENT ISSUE THAT I HAD FIXED UNDER THE RECALL BY FORD. THAT RECALL DIDN'T SHOW UP IN FORDS DATABASE EITHER FOR MY VIN WHEN I CALLED TODAY BUT YET IT EXISTED AND WAS FIXED. ODD THAT THE SAME POWER STEERING PROBLEM KEEPS OCCURRING ON VEHICLES BUT FORD WONT RECOGNIZE THE PROBLEM BECAUSE OF A BUILD LOCATION AND DATE. FORD DOESN'T ENGINEER US SPEC VEHICLES BASED ON THEIR MANUFACTURING PLANT, THEY SEEM TO BE SAYING THAT THE SAME ENGINEERS THAT DESIGNED A FAULTY ELECTRIC POWER STEERING MOTOR FOR CHICAGO DIDN'T DESIGN A FAULTY MOTOR FOR ANOTHER PLANT. OR THE ORIGINAL "FIX" DIDN'T REAL "FIX" THE PROBLEM.

Mileage: 105,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, WHETHER IN REVERSE OR DRIVING FORWARD, THE POWER STEERING WARNING INDICATOR SUDDENLY ILLUMINATED. WHEN THE POWER STEERING FAILED, THE VEHICLE BECAME DIFFICULT TO STEER. THE CONTACT HAD TO TURN OFF THE VEHICLE AND WAIT A FEW MINUTES BEFORE THEY WERE ABLE TO START THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE POWER STEERING RETURNED TO NORMAL. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 154,000. THE VIN WAS INVALID.

Mileage: 154,000

I HAVE HAD INTERMITTENT ISSUES WITH THE POWER STEERING GOING OUT. GENERALLY WHEN I START THE CAR. I CAN USUALLY RESTART IT AND IT WORKS FINE. JUST RECENTLY, THE POWER STEERING COMPLETELY FAILED WHILE DRIVING. IT IS STILL NOT WORKING. JUST TOOK IT IN TO THE FORD DEALER FOR REPAIR. THEY ARE TELLING MY THAT MY VIN# IS NOT PART OF THE POWER STEERING RECALL, BUT CLEARLY IT HAS BEEN AFFECTED BY THE RECALL OF THE FORD EXPLORER FROM 2011-2013.

Mileage: 105,000

AFTER AN ALL DAY EVENT, I GOT INTO THE CAR, STARTED IT AS USUAL, BUT THE POWER STEERING WOULD NOT WORK. THERE WAS A WARNING ON THE DASH, SO I TOOK IT TO A LOCAL MECHANIC. HE HOOKED IT UP TO THE COMPUTER, AND DID A SCAN, WHICH SHOWED SEVERAL CODES RELATED TO POWER STEERING ISSUE. I DO RECALL ON THE DRIVE TO THE EVENT, MY NAVIGATION WENT OUT, WITH A WARNING THAT SD NAV CARD IS NOT WORKING, AND MY PHONE WOULD NOT CONNECT TO THE SYSTEM VIA THE CABLE. MECHANIC RESET THE CODE TO TEST IT OUT. THIS HAS ACTIVATED THE POWER STEERING, RADIO, AND EVEN THE BACK UP CAMERA. YES, BACK UP CAMERA WOULD ONLY WORK PERIODICALLY, SO I THOUGHT IT WAS CAMERA ITSELF. I'M WORRIED POWER STEERING WILL GO OUT DURING THE NORMAL DRIVE. IS THERE ANY RECALL ON POWER STEERING OR ELECTRICAL ISSUES?

Mileage: 156,000

THE ELECTRONIC STEERING RACK HAS FAILED AND LOCKED UP. THIS RECALL HAS BEEN ISSUED FOR SOME EXPLORERS BUT SHOULD BE EXPANDED TO INCLUDE MORE VIN NUMBERS AS THIS IS THE SAME PROBLEM AND THE VEHICLE ONLY HAS 40,000 MILES ON IT. THE PROBLEM STARTED WHILE I WAS DRIVING IT. I TOOK IT TO A MECHANIC AND THE STEERING LOCKED UP FULLY AND POWER STEERING FAILED DURING THEIR TEST DRIVE.

Mileage: 43,000

SUDDEN POWER STEERING FAILURE WHILE DRIVING CRUISING SPEED.. CAR BECAME EXTREMELY LIMITED TO HANDLE. FORD TECH VERIFIED AND PULLED CODE U3000:61 REQUIRING REPLACEMENT OF STEERING GEAR.

Mileage: 128,898

POWER STEERING ASSIST LIGHT TURNS ON WHICH CAUSES LOSS OF STEERING CAPABILITY.

Mileage: 109,644

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ATTEMPTING TO TURN THE VEHICLE, IT BECAME DIFFICULT TO MANEUVER THE STEERING WHEEL AS IF THE POWER STEERING FAILED. THE CONTACT STATED THAT SHE ALSO HEARD A GRINDING NOISE COMING FROM THE DASHBOARD AREA OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SPOKE WITH TRI FORD INC (LOCATED AT 12610 ILLINOIS 143, HIGHLAND, IL 62249, 618-654-2122) AND WAS INFORMED THAT THE VIN WAS NOT ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

Mileage: 94,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER ASSIST DEFAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. SUBURBAN FORD OF FERNDALE (21600 WOODWARD AVE, FERNDALE, MI 48220, (248) 399-1000) WAS CONTACTED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S RESIDENCE AND INFORMED THE CONTACT THAT THERE WAS AN UNKNOWN RECALL ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.

Mileage: 112,000

THERE IS A RECALL FOR 2013 FORD EXPLORER FOR POWER ASSIST POWER STEERING FAILURE. MY VEHICLE BASED ON VIN NUMBER IS NOT INCLUDED(IT IS A 2013 AS WELL) I HAVE A POWER ASSIST POWER STEERING FAILURE AND FORD REFUSES TO ACKNOWLEDGE THE ISSUE. I HAVE A CASE NUMBER WITH FORD: CAS - 24449952

Mileage: 90,000

ON THE EVENING OF 04OCT,2019 MY VEHICLE EXPERIENCED THE FAILURE OUTLINED IN NHTSA RECALL #14V286 (POWER STEERING FAILURE). FORD NEEDS TO EXPAND THE NUMBER OF VEHICLES COVERED UNDER THIS RECALL AS THIS IS A MAJOR SAFETY FAILURE THAT COULD RESULT IN INJURY, LOSS OF LIFE AND/OR PROPERTY DAMAGE. FORD DOES NOT HAVE A POLICY OR PROCEDURE ON FILE TO DEAL WITH VEHICLE OWNERS LIKE MY SELF I BELIEVE THAT THIS IS HIGHLY REGRETTABLE AND SHOULD BE ADDRESSED AS SOON AS POSSIBLE. THANKS (XXXX) DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mileage: 80,000

LOST POWER STEERING. THE POWER STEERING WILL INTERMITTENTLY WORK AND YOU WILL GET A POWER STEERING ASSIST FAULT NOTICE. THERE IS A RECALL FOR THIS ISSUE (15S11) BUT FOR SOME REASON THIS EXPLORER WAS NOT INCLUDED DUE TO THE MANUFACTURE DATE. I BELIEVE THAT RECALL NEEDS TO BE EXTENDED TO COVER ALL OF THE VEHICLES AFFECTED. THE VEHICLE IS ALMOST UNSTEERABLE WHEN THIS HAPPENS AND IS NOT SAFE TO DRIVE.

Mileage: 110

CRANKED UP CAR THIS MORNING AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. COULD NOT TURN STEERING WHEEL. TRIED AGAIN LATER AND COULD DRIVE IT TO THE FORD DEALERSHIP 1.5 MILES AWAY. THEY SAID THERE'S NO RECALL. AND IT'S $2300 TO REPLACE THE STEERING GEAR. HAS 107000 MILES ON IT

THE CAR STEERING STOPS TURNING AND STIFFENS WHILE I AM STILL IN MOTION. IT IS THE MOST TERRIFYING THING EVER.

Mileage: 84,000

ON AUGUST 30TH, HAVING DRIVEN TO THE POOL A SHORT DISTANCE FROM MY HOUSE, I WAS UNABLE TO UNLOCK THE STEERING WHEEL TO DRIVE HOME. I MANEUVERED THE WHEEL A BIT AND IT UNLOCKED. THE NEXT DAY WAS A DIFFERENT STORY. I COULD NOT GET IT UNLOCKED TO DRIVE HOME FROM THE POOL NO MATTER WHAT I INITIALLY TRIED. I FOUND IN THE OWNER'S HANDBOOK THAT I SHOULD TURN OFF THE VEHICLE FOR A COUPLE OF MINUTES THEN TRY AGAIN. IT DID WORK, HOWEVER THE BOOK WARNED THAT THIS COULD HAPPEN WHILE DRIVING AND COULD "CAUSE AN ACCIDENT"...NO JOKE. I TOOK IT TO THE NEAREST AUTO DEALER WHO INFORMED ME THAT THERE WAS A RECALL ON 2012 AND 2013 FORD EXPLORERS THAT WERE EXPERIENCING THIS ISSUE. MY FORD DEALER SAID THAT THEY WERE SORRY BUT MY "VIN NUMBER" WAS NOT COVERED BY THE RECALL. SHOCKED, I HAVE TRIED EVERY VENUE TO GET MY $1,973.13 BILL FROM FORD AND MY CAR RENTAL FROM ENTERPRISE FOR $624.71 PAID BY FORD WITH NO AVAIL. SINCE MY VEHICLE, 2013 FORD EXPLORER, HAD THE SAME ISSUE OF THE RECALL, I CANNOT UNDERSTAND WHY MINE WAS NOT COVERED.

Mileage: 117,506

ON TWO SEPARATE OCCASIONS, TO INCLUDE THE MORNING OF SEPTEMBER 27, 2019, WHEN THE 2013 FORD EXPLORER WAS TURNED ON, AN ERROR MESSAGE STATING 'POWER STEERING ASSIST FAULT' APPEARED ON THE DASHBOARD SCREEN. THE VEHICLE WAS STATIONARY AT THE TIME OF THE ERROR MESSAGE. THE POWER STEERING WAS DISABLED AND IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL. WE CONTACTED FORD ABOUT THE ISSUE AND WE WERE TOLD THERE WAS A RECALL FOR THE 'POWER STEERING ASSIST FAULT' FOR THE 2013 FORD EXPLORER BUT OUR VEHICLE WAS NOT INCLUDED BASED ON THE VIN. EVEN THOUGH THE ISSUES WE ARE EXPERIENCING ARE IDENTICAL TO THE RECALL, WE MUST INCUR OUR OWN EXPENSES TO HAVE IT FIXED. THE VEHICLE CURRENTLY HAS 105,000 MILES

Mileage: 105,000

WHILE DRIVING AT NORMAL HIGHWAY SPEED, MY POWER STEERING SUDDENLY FAILED. THE CAR BECAME IMMEDIATELY UNABLE TO DRIVE.

POWER STEERING WILL FAIL WHILE DRIVING DOWN ROAD. THIS IS A DESIGN FLAW FROM FORD AND THEY SHOULD REPAIR IT. THIS FAILURE IS CAUSED BY OVERHEATING OF THE ELECTRONIC ASSEMBLE IN THE STEERING RACK. I WILL SUE FORD IF THEY DO NOT RESPOND TO THIS COMPLAINT.

Mileage: 84,000

WHEN TURNING THE TRUCK MAKES A ROARING NOISE AND DOES NOT RETURN STEERING BACK TO STRAIGHT DIRECTION. HARD TO TURN WHEEL MANUALLY. FORD DEALER DIAGNOSTIC CLAIMS STEERING HAS AN INTERNAL FAILURE AND MUST BE REPLACED FOR SAFETY. ELECTRIC RACK AND PINION STEERING POSSIBLE DELAYED DEFECT!. EXPLORER HAS LESS THAN 66,000 MILES ON IT.

Mileage: 65,550

POWER STEERING ASSIST FAULT WARNING AFTER TURNING ON CAR AND PUTTING IT IN DRIVE. . I HAD NO POWER STEERING. TURNED OFF CAR THEN RESTARTED AND THEN I COULD DRIVE.

MY POWER STEERING GOES OUT AND THROW THE "POWER STEERING FAULT" ERROR MESSAGE ON MY DASH MULTIPLE TIMES WHEN EITHER I AM BACKING UP, STARTING TO TAKE OFF, WHILE DRIVING DOWN THE ROAD. IT DID IT ONE TIME ABOUT A YEAR AGO AND I THOUGHT IT WAS JUST A FLUKE BUT NOW IT IS HAPPENING ALL THE TIME. AND I HAVE GOOGLED THE PROBLEM AND APPARENTLY THERE IS A RECALL ON ONLY CERTAIN MODELS BUT IT SEEMS LIKE THERE SHOULD BE SEVERAL MORE LISTED THE MORE I LOOK AT HOW MANY PEOPLE ARE EXPERIENCING THE SAME PROBLEMS I AM.

Mileage: 130,000

2013 FORD EXPLORER LTD STARTED HAVING ISSUES WITH POWER STEERING. WARNING ICONS CAME UP ON LOWER RIGHT DASHBOARD, SHOWING LACK OF TRACTION CONTROL, THEN TEXT WARNINGS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCED TRAC". AFTER PARKING THE VEHICLE AND TRYING TO USE IT AGAIN FOUND STEERING ESSENTIALLY LOCKED. STEERING WHEEL CAN BE TURNED WITH A LOT OF EFFORT, BUT VEHICLE IS UNSAFE TO BE DRIVEN. CONTACTED FORD TO FILE OFFICIAL COMPLAINT. THEY MAINTAIN THEIR OFFICIAL LINE THAT VEHICLE IS NOT INCLUDED IN RECALL. I'M THE ORIGINAL OWNER, HAVING BOUGHT THE 2013 MODEL AROUND OCT 2012. HAVE ALWAYS MAINTAINED THE VEHICLE PROPERLY. VEHICLE CURRENTLY HAS 177,000 MILES, BUT IS CURRENTLY USELESS, AS I CAN'T EVEN SELL IT IN CURRENT STATE. FORD REP'S ONLY RESPONSE (AT 1-866-436-7332) WAS TO HAVE IT TOWED TO NEAREST FORD DEALER, WHOM WILL THEN CHARGE ME $135 TO "DIAGNOSE" A PROBLEM THEY ARE FAMILIAR WITH AND DEMAND AROUND $2K TO HAVE IT REPAIRED. PLEASE ADVISE IF THERE'S A CHANCE FORD WILL DO THE RESPONSIBLE THING AND RECALL THESE VEHICLES BEFORE MORE PEOPLE GET KILLED DRIVING THEM. I WOULD HAT TO HAVE TO THROW AWAY OVER $40,000 INVESTED IN THIS CAR.

Mileage: 177,000

I WAS HEARING A GRINDING NOISE WHEN TURNING. IT GOT TOO LOUD AND TOOK IT TO DEALERSHIP. THEY TOLD ME THAT THE RACK AND PINION HAS TO BE REPLACED. IT GOT SO BAD THAT I COULD POTENTIALLY LOSE STEERING CONTROL WHEN DRIVING. I'M CONCERNED THIS IS A BIG SAFETY ISSUE AND THIS FAILURE SHOULDN'T HAPPEN IN THIS LOW MILEAGE. I ONLY HAVE ABOUT 77K MILES ON MY EXPLORER AND I'VE BEEN DRIVING IT GENTLY.

Mileage: 77,100

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING SUDDENLY BECAME INOPERABLE.THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE "POWER STEERING ACCESS FAILURE" MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO PAOLI FORD (100 WEST LANCASTER AVE, PAOLI, PA) WHERE IT WAS DIAGNOSED THAT THE SCCM MODULE AND STEERING GEAR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER (CAS-24160629) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 63,480. *AS*DT *TR*JB

Mileage: 63,480

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 50 MPH, THE POWER STEERING COMPLETELY FAILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO CHAPMAN FORD (1255 COLUMBUS AVE, MARYSVILLE, OH 43040, (937) 642-0015) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT SHE REPLACED THE POWER STEERING MODULE. THE MANUFACTURER WAS NOTIFIED AND INSTRUCTED THE CONTACT TO KEEP ALL RECEIPTS FOR THE REPAIR IN THE EVENT THAT HER VEHICLE BECAME INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 117,000.

Mileage: 117,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING IN REVERSE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. ON AUGUST 21, 2019, THE STEERING WHEEL ASSIST AND TRACTION WARNING INDICATORS ILLUMINATED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING WHEEL RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO WOOLWINE FORD-LINCOLN (LOCATED AT 3080 US 49, COLLINS, MS 39428, (601) 765-4461) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 72,000. *TR

Mileage: 72,000

LOSS OF POWER STEERING AT LOWER SPEEDS OR WHEN STATIONARY WITH THE STEERING LOCKING OUT AT HIGHER HIGHWAY SPEEDS CAUSING LOSS OF STEERING CONTROL

Mileage: 51,573

2013 FORD EXPLORER SPORT - MY VEHICLE IS HAVING DANGEROUS STEERING ISSUES. MY VEHICLE IS APPEARS TO BE EXPERIENCING AN INTERMITTENT POWER STEERING FAILURE. WHILE DRIVING THE VEHICLE AT ANY SPEED THERE APPEARS TO BE STEERING LOSS. THERE ALSO APPEARS TO BE LOSS OF STEERING WHEN AT DIFFERENT STEERING ANGELS. IT APPEARS TO SHUT DOWN THE POWER THAT IS BEING SENT TO THE POWER STEERING ASSIST. THIS FAULT HAPPENS WHEN IN ANY LOCATION, HIGHWAY, PARKING LOT, LOCAL STREET, CITY STREET, ETC. THE ISSUE HAPPENS RANDOMLY AT ALL SPEEDS AND SOMETIMES WHEN THE VEHICLE IS STATIONARY. THE MOST DISCOURAGING ASPECT OF THIS PROBLEM WITH THE VEHICLE IS THAT FORD HAD RECOGNIZED THE SAME EXACT PROBLEM WITH THE SAME MAKE AND MODEL VEHICLE OF MINE, THAT WERE ONLY BUILT JUST MONTHS BEFORE MINE. IT IS ALSO DISAPPOINTING TO SEE THAT FORD IS NOT EVEN LOOKING INTO THE ISSUE (AS TOLD BY CUSTOMER CARE REPRESENTATIVE IN THE PHILIPPINES).

Mileage: 74,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT WAS MAKING A RIGHT TURN INTO THE DRIVEWAY, THE POWER STEERING SUDDENLY MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION AND THE SERVICE POWER STEERING MESSAGE DISPLAYED. THE VEHICLE WAS TOWED TO FRENCHIES FORD (216 EAST ORVIS ST, MECCENA, NY) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY AND STEERING SHAFT WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT WAS REVERSING OUT OF HIS DRIVEWAY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO TURN THE STEERING WHEEL RIGHT TO LEFT AND NOTICED A VERY LOUD ABNORMAL, WINDING NOISE. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ELECTRIC RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. TERREBONNE FORD LINCOLN (339 ST CHARLES ST, HOUMA, LA 70360, (985) 876-5100) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Mileage: 100,000

VEHICLE HAS BEEN THROUGH 4 STEERING RACKS EACH TIME IT IS REPLACED THE VEHICLE HAS LEFT THE SERVICE SHOP ONLY TO RETURN IN LESS THAN 24 HOURS. STEERING TIGHTENS UP RENDERING THE VEHICLE ALMOST IMPOSSIBLE TO DRIVE. DASHBOARD DISPLAYS WARNINGS SUCH AS POWER STEERING FAILURE, SERVICE POWER STEERING, POWERTRAIN LOCK, ETC. THIS HAPPENS WHILE DRIVING. ONCE I WAS ON A BACK ROAD, ONCE ON A HIGHWAY AND ONCE ON A SERVICE ROAD JUST MILES FROM THE DEALERSHIP

Mileage: 79,213

THE ELECTRONIC POWER STEERING SUDDENLY BECAME INOPERABLE WHILE DRIVING

Mileage: 162,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ACCELERATING FROM A STOP, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR FLASHED. COOK COUNTY FORD (1000 S HUTCHINSON AVE, ADEL, GA 31620, (229) 896-7411) WAS CONTACTED AND STATED THAT DIAGNOSTIC TESTING WOULD BE NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 125,000. *TT

Mileage: 125,000

POWER STEERING FAILED WHILE DRIVING ON A CITY STREET.

Mileage: 95,000

WHEN DRIVING THE STEERING BECAME IMPOSSIBLE FOR MY WIFE TO STEER THE CAR. POWER STEERING ASSIST LIGHT CAME ON ALONG WITH ADVANCE TRAC LIGHT. THIS HAPPENED ON 2 SEPARATE OCCASIONS. THE FIRST TIME WE WERE TRAVELING DOWN A HIGHWAY AND THE SECOND TIME SHE WAS PARKING IN THE GARAGE. SHE WAS UNABLE TO PARK THE CAR STAIGHT IN THE GARAGE. WE TOOK THE CAR TO HERMAN FORD IN LUVERNE, MN TO BE REPAIRED. WE WERE TOLD THE PROBLEM IN THE STEERING GEAR. THROUGH MY RESEARCH FORD HAS RECALLED OTHER EXPLORERS WITH THE SAME PROBLEM. FORD IS TELLING ME THAT MY CAR DOES NOT FALL UNDER THE RECALL. THIS PROBLEM CREATES A DANGEROUS SITUATION WHEN IT OCCURS.

Mileage: 1,000,250

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. FERRARIO AUTO TEAM (LOCATED AT 2472 CORNING RD, ELMIRA, NY 14903, (855) 468-5337) WAS CONTACTED BY PHONE AND STATED THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

Mileage: 93,000

WHEN TRAVELING LONG DISTANCES, USUALLY OVER AN HOUR, THE WARNING FOR POWER STEERING AND SERVICE ADVANCE TRAC COMES ON. THE POWER STEERING WILL LOCK UP AND WILL BE DIFFICULT TO DRIVE AFTER VEHICLE HAS BEEN PARKED AND ONCE ITS STARTED BACK UP AGAIN.

Mileage: 150

DRIVING THE CAR SATURDAY THE 20TH OF JULY, RUNNING REGULAR ERRANDS, THE CAR WAS FINE. WOKE UP SUNDAY MORNING TO GO TO CHURCH AND THE STEERING STARTED GRINDING WHEN I TURN THE WHEEL. TOOK IT TO THE MECHANIC AND HE SAID IT WAS THE STEERING GEAR AND ONLY FORD CAN FIX THAT, BUT WHO HAS 1600.00.

Mileage: 2

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. SHORTLY AFTER THE CONTACT PURCHASED THE VEHICLE, THE EPS WARNING INDICATOR FLASHED, INDICATING A POWER STEERING FAILURE. WILSON FORD LINCOLN (328 MAIN ST, LOGAN, UT 84321) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR AUGUST 5, 2019. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12017 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

Mileage: 104,000

WHILE TRAVELING IN A FORWARD DIRECTION ON A CITY STREET, AN ALERT FOR POWER STEERING MALFUNCTION APPEARED. A FEW SECONDS LATER, THE POWER STEERING SYSTEM COMPLETELY FAILED AND THE STEERING LOCKED UP. I WAS UNABLE TO TURN THE STEERING WHEEL LEFT OR RIGHT. A QUICK RESEARCH OF THE FORD EXPLORER POWER STEERING RESULTED WITH A LARGE FORUM OF PEOPLE WITH SAME PROBLEM. THE DEALER MY VEHICLE WAS TAKEN TO STATED I WAS THE SECOND ONE IN A WEEK. A RECALL WAS DONE FOR THIS SPECIFIC ITEM WAS DONE, BUT FOR ALL WHEEL/4 WHEEL DRIVE ONLY. I FEEL THIS PARTICULAR PRODUCT IS UNSAFE, ESPECIALLY SINCE THE VEHICLE WAS IN MOTION.

Mileage: 200,000

WHILE OPERATING 2013 FORD EXPLORER ON HIGHWAY AT APPROXIMATELY 30 MPH THE RIGHT WHEEL SUDDENLY TURNED 45 DEGREES RIGHT CAUSING THE VEHICLE TO UNEXPECTEDLY VEER TO RIGHT TOWARDS CURB AND PEDESTRIAN WALKWAY. A VISUAL INSPECTION SHOWED THE OUTER TIE ROD DISCONNECTED FROM OUTER TIE ROD CONNECTOR WITHOUT WARNING. MECHANIC DETERMINED THE MALE THREAD ON OUTER TIE ROD "WORKED" IT'S WAY OUT OF THE FEMALE OUTER TIE ROD CONNECTOR. THE METAL THREADS ON THE END OF THE TIE ROD WERE STRIPPED ALLOWING OUTER TIE ROD AND TIE ROD CONNECTOR TO SLIDING IN AND OUT FREELY WITHOUT ANY ROTATION(LOOSENING/TIGHTENING) OF TIE ROD END. FORTUNATELY NO PERSONAL INJURY WAS SUSTAINED BY ANYONE INVOLVED. AT TIME OF THE INCIDENT THE VEHICLE HAD APPROXIMATELY 40,000 MILES AND WAS IN EXCELLENT CONDITION RECEIVING REGULAR SERVICE. I BELIEVE THE OEM EQUIPMENT ON THE VEHICLE IS DEFECTIVE AND RUNS THE RISK OF SERIOUS INJURY OR DEATH IF IT WERE TO FAIL AT HIGHWAY SPEED. I CONTACTED FORD CUSTOMER SERVICE TO EXPLAIN INCIDENT AND THEY SIMPLY STATED THE VEHICLE WAS OUT OF WARRANTY. THEY DID NOT SEEM TO BE INTERESTED IN THE DETAILS OF MECHANICAL FAILURE AS THEY DID NOT CONNECT ME WITH A TECHNICIAN. CUSTOMER SERVICE REPRESENTATIVE TOLD ME IF THEY WOULD MARK IT AS A SIMPLE TIE ROD FAILURE AND IF ENOUGH PEOPLE "COMPLAIN" THEY WOULD CONTACT ME. OUT OF ABUNDANCE OF CAUTION I REPLACED BOTH LEFT AND RIGHT TIE RODS AND TIE ROD ENDS TO PREVENT FURTHER FAILURE. REPAIRS COST INCLUDING LABOR EXCEEDED $750 PHOTOS OF FAILED PARTS ATTACHED PLEASE CONTACT ME FOR FURTHER INFORMATION/QUESTIONS.

Mileage: 40,000

THE STEERING BECAME SO BAD IT WAS NOT SAFE TO DRIVE AND COULD EASILY HAVE CAUSED A BAD ACCIDENT. I DID NOT LET MY WIFE DRIVE IT. LOCAL AUTO REPAIR SHOP SAID IT IS AN ELECTRICAL ISSUE IN THE STEERING SO I DROVE IT UNSAFELY TO FORD DEALER WHO TOLD US IT IS AN ISSUE WITH THE STEERING GEAR. THIS SHOULD NOT HAPPEN IN A 2013 VEHICLE WITH A LITTLE OVER 100K MILES

MY 2013 EXPLORER LOSSES POWER STEERING DUE TO MECHANICAL MALFUNCTIONING WHILE DRIVING THE CAR. IT WAS DISCOVERED THE ELECTRONIC POWER STEERING SYSTEM HAD FAILED DUE TO OVERHEATING. ACCORDING TO THE DEALER, MY VEHICLE WAS EXCLUDED FROM THE RECALL 14V286000 WHICH WAS NOTED MAY 29, 2014. I REPAIRED THE CAR AT THE COST $2,600.00. I CONTINUE TO HAVE ISSUES WITH THE POWER STEERING.

Mileage: 70,000

POWER STEERING FAULT TWICE WHEN MAKING SHARP TURN

Mileage: 44,000

DRIVING DOWN THE EXPRESSWAY GOING 75MPH WHEN WE GOT A POWER STEERING FAULT ERROR. WE LOST ALL POWER STEERING AND TRACTION CONTROL. VERY SCARY WITH OUR 3 SMALL CHILDREN IN THE CAR IN THE MIDDLE OF THE EXPRESSWAY. CALLED FORD AND WAS TOLD THAT WHILE THERE WAS A RECALL FOR THIS ISSUE, OUR VIN WAS NOT INCLUDED. DOESN'T MAKE ANY SENSE SINCE IT IS THE EXACT SAME ISSUE THAT MODELS UNDER THE RECALL ARE EXPERIENCING. FORD NEEDS TO ADDRESS THIS ASAP. WE PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE AND THE FAULT WENT AWAY AND WE REGAINED POWER STEERING. THANKFULLY THERE WAS NOT MUCH TRAFFIC OTHERWISE WE COULD HAVE BEEN SERIOUSLY INJURED IN AN ACCIDENT.

Mileage: 79,001

MALFUNCTION REGARDING "STEERING ASSIST FAULT" KEEPS SHOWING UP. LOSS OF POWER STEERING ALL OF THE SUDDEN THAT ALMOST RESULTED IN A CRASH. I SEE RECALLS ABOUT STEERING ASSIST FAULT BUT MINE IS NOT LISTED. IT HAS HAPPENED IN MOTION AND WHEN FIRST STARTING UP THE VEHICLE.

Mileage: 88,339

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED, WHICH NEARLY CAUSED A CRASH. PARADISE FORD (1360 W KING ST, COCOA, FL 32922, (888) 379-8533) STATED THAT THERE WAS NO RECALL ON THE VEHICLE AND SUGGESTED THAT THE POWER STEERING ASSIST WAS FAULTY. AN INDEPENDENT MECHANIC PROVIDED A SECOND OPINION AND REACHED THE SAME DIAGNOSIS. THE MANUFACTURER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL OR EXTENDED WARRANTY. THE FAILURE MILEAGE WAS 92,000.

Mileage: 92,000

SOMETIMES THE STEERING LOCKS UP EVEN WHEN MOVING HAVE TO SHUT DOWN ENGINE WAIT A MINUTE AND RESTART TO GET SOME POWER STEERING RE-ACTIVATED

Mileage: 1,120,000

WHEN I TURN THE WHEEL IN MY VEHICLE IT MAKES A LOUD CLUNK NOISE AND ALSO WHEN I APPLY MY BRAKES. I LOOKED UP ALL FORD EXPLORER RECALLS AND NOTICED ONE IN 2014 THAT HAS TO DO WITH THE ELECTRIC POWER ASSIST SYSTEM. HOW CAN I KNOW IF MY VEHICLE WAS ON THE RECALL LIST BEING SO LONG AGO AND CAN THIS BE COVERED UNDER THAT RECALL? I SEE ALOT OF COMPLAINTS INVOLVING THIS SAME ISSUE. I BOUGHT THE CAR USED IN 2017.

Mileage: 140,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING ON THE HIGHWAY AND MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST OVER TO THE SIDE OF THE ROAD AND POWER OFF THE ENGINE. THE CONTACT WAITED TEN MINUTES AND RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO METRO FORD (LOCATED AT 9000 NW 7TH AVE, MIAMI, FL 33150, (305) 751-9711) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED METRO FORD AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL PINES FORD (LOCATED AT 8655 PINES BLVD, PEMBROKE PINES, FL 33024, (954) 443-7000) TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS TAKEN TO PINES FORD, BUT WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

Mileage: 13,000

I EXPERIENCED A TOTAL LOSS OF POWER STEERING. IT BEGAN AS A LITTLE PLAY IN THE STEERING WHEEL NEAR THE END OF AN 8 HOUR DRIVE. THE SERVICE POWER STEERING NOW LIGHT CAME ON AT THAT POINT. AFTER PARKING THE VEHICLE AND RESTARTING THE VEHICLE THERE WAS NO POWER STEERING AT ALL.

Mileage: 112,000

MY STEERING WHEEL SUDDENLY BECAME DIFFICULT TO TURN WHILE IN MOTION WHILE TURNING OFF THE HIGHWAY RESULTING IN A NEAR COLLISION. I RECEIVED NO INTERIOR WARNING LIGHTS OR SIGNALS ALERTING ME TO AN ISSUE WITH THE STEERING.

Mileage: 75,000

TWO ISSUES THE POWER ASSIST FAILED MULTIPLE TIMES WHEN DRIVE AT LOW SPEEDS. THE SECOND IS THE FRONT SUSPENSION FAILED IN 2013 MULTIPLE COMPLAINTS IGNORED BY FORD AND NHTSA. DEALER REFUSED TO FIXED UNDER WARRANTY. THIS TYPE OF VEHICLE HAS RECALLS FOR THESE TWO ISSUES ALL BUT THE BASE MODELS AND FORD REFUSED TO REPAIR MY VEHICLE BOTH ISSUES COST OVER $1000 TO REPAIR.

Mileage: 90,000

14V286000 THE EXPLORER EXPERIENCES A LOSS OF POWER STEERING ASSIST AT LOW SPEEDS AND ONE TIME AT 55 MILES ON THE FREEWAY.

Mileage: 98,999

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS AND THE FUSE WAS REINSERTED IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING, THE PASSENGER SIDE OF THE VEHICLE WOBBLED AND VIBRATED. THE VEHICLE WAS TAKEN TO BILL FLICK FORD (737 NORTH FREEWAY SERVICE RD, HUNTSVILLE, TX) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION WAS FAULTY. THE VEHICLE WAS REPAIRED. FURTHERMORE, WHILE OPERATING THE VEHICLE, THE DOOR AJAR WARNING MESSAGE ERRONEOUSLY DISPLAYED, THE INTERIOR DOME LIGHT REMAINED ILLUMINATED, AND THE DOORS WOULD NOT LOCK. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 800. *TR

Mileage: 800

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 30 MPH, THE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO D-PATRICK BOONVILLE FORD (LOCATED AT 3100 IN-62, BOONVILLE, IN 47601, (812) 897-5838) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.

Mileage: 135,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 5 MPH, A GRINDING NOISE WAS HEARD AND THE STEERING WHEEL SEIZED. IN ADDITION, THE "POWER STEERING SERVICE NOW" AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE STEERING RACK FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAME FAILURES AS DESCRIBED IN RECALL 14V2846000 BUT, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED. *JS *JS

Mileage: 140,000

THE VEHICLE FELT AS IF THE ALIGNMENT WAS BAD. IT WAS VERY DIFFICULT TO STEER. TURNING WAS PARTICULAR;Y DIFFICULT. IT SOUNDS VERY SIMILAR TO EXACTLY WHAT THE RECALL ON THE TOE LINKS STATED. THE DEALERSHIP SAID THE KNUCKLES WERE BAD AND NEEDED REPLACED AND THAT IT HAPPENS TO EVERY 2013 FORD EXPLORER FOR SOME REASON.

Mileage: 116,760

VEHICLE HAS 74,200 MILES ON IT. POWER STEERING IS FAILING INTERMITTENTLY. I HAVE BEEN NOTICING THAT UNDER MINOR STEERING MOVEMENTS (LANE CHANGES OR MINOR CURVATURE IN ROAD) I UNDERSTEER DUE TO INTERMITTENT LOSS OF POWER STEERING ASSIST FOR APPROXIMATELY 1 SECOND. WHEN POWER STEERING COMES BACK OVERSTEER AND END UP SWERVING VIGOROUSLY DUE TO ASSIST RETURNING. IT HAS CREATED A DANGEROUS SITUATION MANY TIMES IN THE PAST COUPLE WEEKS CAN EASILY CREATE COMPLETE LOSS OF CONTROL OF VEHICLE AT SPEED.

Mileage: 74,100

POWER STEERING FAILURE

Mileage: 116,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT'S SPOUSE WAS DRIVING 55 MPH, THE STEERING LOST POWER AND THE TRACTION CONTROL AND STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT WAS CALLED TO THE SCENE DROVE THE VEHICLE, USING MANUAL STEERING, TO ROWE FORD WESTBROOK (800-872-7693, LOCATED AT 91 MAIN ST, WESTBROOK, ME 04092). THE DEALER STATED THAT THE FAILURE WAS A KNOWN, BUT UNCOMMON, ISSUE. THE TECHNICIAN REPLACED THE STEERING GEAR BOX. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

CRANKED UP EXPLORER AND RECEIVED POWER STEERING ASSIST FAULT ABOUT A YEAR AND A HALF AGO. CALLED DEALERSHIP TO CHECK ON RECALL OR SEE WHAT THIS WAS ABOUT. WE WERE TOLD THAT THERE WAS NO RECALL AND BY TURNING THE EXPLORER OFF AND ON AGAIN USUALLY FIXES THE PROBLEM THIS DID AT THAT TIME. THEN IT HAPPENED AGAIN A COUPLE MONTHS LATER AND DID WHAT THEY SAID BECAUSE THEY TOLD US IT WAS NOT COMMUNICATING CORRECTLY. IT HAS NOT HAPPENED AGAIN FOR A WHILE UNTIL TODAY WHEN TRYING TO DO THAT FIVE TIMES IT DID NOT COMMUNICATE BUT THIS TIME IT GAVE THE SAME POWER STEERING ASSIST FAULT AND A SERVICE ADVANCETRAC MESSAGE. LUCKY THIS HAPPENED IN A PARKING LOT AND MY WIFE AND KIDS WERE NOT IN THE CAR. HAD TO HAUL THE VEHICLE OUT OF PARKING LOT TO MY HOUSE FOR THE TIME BEING UNTIL I CAN GET AN ANSWER ON WHAT NEEDS TO BE DONE. I DID SEE THAT THERE WAS A RECALL ON THIS SAME ISSUE A WHILE BACK AFTER DOING SOME RESEARCH. LUCKY FOR ME AND MY FAMILY EVERY TIME THESE ISSUES HAVE POPPED UP THE CAR HAS BEEN STATIONARY.

Mileage: 79,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND RIGHT. IN ADDITION, THE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ALLAN VIGIL FORD OF FAYETTEVILLE (275 GLYNN ST N, FAYETTEVILLE, GA 30214, (770) 461-1151) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

Mileage: 91,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION AND THE EPS WARNING INDICATOR RANDOMLY ILLUMINATED. SCOTT FORD (17812 VETERANS MEMORIAL HWY, KINGWOOD, WV 26537, (304) 329-3673) WAS URGENTLY NOTIFIED, BUT FAILED TO PROVIDE AN APPOINTMENT. THE CONTACT ORDERED A STEERING RACK AND HAD AN INDEPENDENT MECHANIC REPLACE THE PART, BUT THE FAILURE RECURRED. THE DEALER WAS NOTIFIED AND PROVIDED AN UPDATE TO THE CONTROL MODULE. WITHIN TWO BUSINESS DAYS, THE EPS INDICATOR FLASHED AGAIN AND THE STEERING WHEEL SEIZED, WHICH INCREASED THE RISK OF A CRASH. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. ASTORG FORD LINCOLN OF PARKERSBURG (2028 7TH ST, PARKERSBURG, WV 26101, 304-485-8585) WAS NOTIFIED OF THE FAILURE FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES NUMEROUS TIMES, BUT HAD NOT YET PROVIDED A REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

OUR POWER STEERING WENT OUT ON OUR 2013 FORD EXPLORER WHILE MY HUSBAND WAS DRIVING. LUCKILY HE DIDN'T CRASH THE CAR WHEN IT HAPPENED BECAUSE IT IMMEDIATELY MADE IT DIFFICULT FOR HIM TO USE HIS STEERING. THE STEERING IS COMPLETELY OUT AND NEEDS TO BE FIXED. I CHECKED IF THERE WAS A RECALL AND HIS CAR IS JUST OUTSIDE THE MANUFACTURE DATE FOR THE RECALL THAT WAS DONE IN 2014 ON 2011-2013 FORD EXPLORERS. WE ARE NOW OUT OF POCKET OVER $2000 BECAUSE WE HAVE TO REPLACE THE RACK AND PINION. ALSO, WHEN I CALLED FORD REGARDING THIS PROBLEM I WAS TOLD IF THERE IS A RECALL ON THE PART IN THE FUTURE I WOULD NOT BE REIMBURSED AND SHOULD WAIT TO HAVE IT FIXED UNTIL THERE IS A RECALL.

WHILE DRIVING DOWN THE HIGHWAY MY POWER STEERING ASSIST FAILED MAKING MY CAR VERY UNSAFE TO DRIVE.

Mileage: 78,000

THE POWER STEERING FAILED AS I WAS STARTING TO TURN. I WAS LETTING OFF THE BRAKE AND BARELY PRESSING THE GAS PEDAL AND AS I STARTED TO TURN THE WHEEL, A WARNING MESSAGE POPPED UP STATING THAT THE POWER STEERING ASSIST HAD FAILED. I COULD STILL TURN THE WHEEL (WITH QUITE A BIT OF EFFORT) , SO I COMPLETED MY TURN VERY SLOWLY AND MOVED OFF TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF AND ON AGAIN AND THE POWER STEERING WORKED AGAIN. AFTER THAT, THE POWER STEERING FAILED 5 TIMES WHILE I WAS BACKING UP. EACH TIME I TURNED ON THE CAR, PUT IT IN REVERSE, THEN AS I WOULD LET OFF THE BRAKE AND JUST TOUCH THE GAS PEDAL AND START TO TURN, THE STEERING WHEEL WOULD SEIZE UP AND THE POWER STEERING ASSIST FAILURE NOTICE WOULD POP UP. TURNING THE CAR OFF AND ON AGAIN WOULD CORRECT THE PROBLEM. BROUGHT IT INTO THE FORD DEALERSHIP AND THIS IS NOT COVERED UNDER WARRANTY OR RECALL.

Mileage: 80,600

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED AND THE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TOWED TO SCAFFIDI AUTO (3733 STANLEY ST, STEVENS POINT, WI 54481, (715) 344-4100) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE REPAIR WOULD COST $2,300. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND REFERRED THE CONTACT TO NHTSA. THE WARRANTY PROVIDED COVERAGE UP TO 150,000 MILES. THE FAILURE MILEAGE WAS 150,246.

Mileage: 150,246

WHILE DRIVING, THE STEERING BECAME EXTREMELY DIFFICULT. THE POWER STEELING AND STABILITY CONTROL LIGHTS CAME ON WITH A WARNING. THE POWER STEERING FAILURE NEARLY CAUSED AN ACCIDENT. THE VEHICLE WAS ON A CITY STREET AND THE POWER STEERING FAILED WHILE TURNING.

Mileage: 88,000

POWER STEERING FAILED AND REVERTED TO MANUAL STEERING WHILE OPERATING THE VEHICLE ON A CITY STREET. "POWER STEERING FAULT" MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER CENTER. I WAS ABLE TO DRIVE TO VEHICLE TO A SAFE LOCATION, ALTHOUGH IT WAS QUITE DIFFICULT. IF MY WIFE HAD BEEN OPERATING THE VEHICLE UNDER THE THESE SAME CIRCUMSTANCES, IT WOULD HAVE BEEN EXTREMELY HARD FOR HER TO MANEUVER THE VEHICLE, WHICH COULD HAVE RESULTED IN ACCIDENT. ALSO, WE HAVE SMALL CHILDREN THAT COULD HAVE ALSO BEEN ON-BOARD WHICH MAKES THIS ISSUE ALL THE MORE CONCERNING, SINCE THIS VEHICLE IS MAINLY USED TO TRANSPORT CHILDREN TO AND FROM SCHOOL. AFTER DRIVING TO A PARKING LOT, I TURNED THE VEHICLE OFF AND THEN BACK ON. THE POWER STEERING RE-ENGAGED AND I WAS ABLE TO DRIVE HOME SAFELY WITHOUT ANY FURTHER ISSUES. I IMMEDIATELY CALLED THE LOCAL FORD DEALERSHIP AND SCHEDULED A SERVICE APPOINTMENT. THE DEALER SCANNED THE POWER STEERING CONTROL MODULE FOR CODES AND FOUND A DIAGNOSTIC TROUBLE CODE THAT REQUIRES REPLACEMENT OF THE STEERING GEAR. TOTAL COST FOR PARTS AND LABOR WAS $2,000. THE VEHICLE WAS REPAIRED AND WE HAVE NOT EXPERIENCED ANY OTHER ISSUES WITH THE POWER STEERING. IT SHOULD ALSO BE NOTED THAT THE VEHICLE WAS PURCHASED NEW FROM THE DEALERSHIP AND CURRENTLY HAS APPROXIMATELY 74,500 MILES. I WAS INFORMED BY FORD CUSTOMER SERVICE THAT MY VIN NUMBER WASN'T PART OF ANY RECALL AND THERE WERE NO OTHER PROGRAMS AVAILABLE TO ASSIST ME WITH THE COST OF THE REPAIR. PER MY ONLINE RESEARCH, THERE IS A RECALL ON THIS ISSUE FOR THE YEAR OF MY VEHICLE, BUT IT APPEARS MY BUILD DATE IS OUTSIDE OF THE RECALL. THIS IS NOT ACCEPTABLE. IT MAKES NO SENSE WHY CERTAIN VEHICLES ARE EXCLUDED, WHEN THE ISSUE HAS CLEARLY BEEN IDENTIFIED AND ADDRESSED IN OTHER VEHICLES BUILT IN THE SAME YEAR. I AM REQUESTING THAT THE NHTSA INVESTIGATE THE ISSUE DESCRIBED ABOVE AND ISSUE ADDITIONAL RECALLS.

Mileage: 74,500

2013 FORD EXPLORER PARKED IN A PARKING LOT FOR ONE HOUR AFTER BEING DRIVEN 2 MILES AT 9:30 A.M. ON FIRST START ON A 95-DEGREE DAY. ON STARTING ONE HOUR LATER, 10:30 A.M., THE CAR STARTED, IT WAS SHIFTED INTO REVERSE, BUT ON HOLDING THE STEERING WHEEL TO MAKE A SLIGHT TURN WHILE BACKING UP FROM THE PARKING SPACE TO LEAVE, THE STEERING WHEEL WAS COMPLETELY FROZEN AND WOULD NOT MOVE AT ALL. I COULD NOT STEER THE CAR. I SHIFTED INTO DRIVE AND LET THE CAR DRIFT BACK FORWARD INTO THE PARKING SPOT. STEERING WHEEL COMPLETELY FROZEN, WOULD NOT MOVE. SHIFTED THE CAR BACK INTO DRIVE AND THE CAR MOVED FORWARD ON ITS OWN, SHIFTED INTO REVERSE AND THE CAR AGAIN MOVED A LITTLE, BUT I COULD NOT MOVE THE STEERING WHEEL AT ALL. THIS ERROR MESSAGE APPEARED ON THE DASH: POWER STEERING ASSIST FAILURE. TURNED OFF ENGINE, LEFT IT OFF 5 SECONDS, RESTARTED, AND POWER ASSIST STEERING FAILURE CODE DID NOT COME ONE. I DROVE THE 2 MILES HOME, PRAYING THE POWER STEERING WOULD NOT GO OUT AND FREEZE UP AGAIN WHILE BEING DRIVE. 3 HOURS LATER THE CAR IS OPERATING NORMALLY SO FAR, BUT A COMPLETE POWER STEERING FAILURE IS LIFE THREATENING AND COULD REOCCUR IN THIS VEHICLE AT ANY TIME, RESULTING IN INJURY, DEATH, AND DAMAGE TO THE CAR. FORD HAS ACKNOWLEDGED THIS PROBLEM IN 2011 FORD EXPLORERS AND ISSUED A RECALL. AS MY 2013 EXPLORER HAS THE SAME EPAS PROBLEM, FORD NEEDS TO ISSUE A RECALL AND REPAIR THE PROBLEM AT NO COST TO THE OWNERS. I HAVE READ ONLINE OF OWNERS HAVING THE POWER STEERING FAIL DURING TURNS, RESULTING IN INJURIES. THIS CAR IS NOT SAFE TO DRIVE IN ITS CURRENT CONDITION.

Mileage: 121,000

HI I HAVE RECENTLY PURCHASE A 2013 FORD EXPLORER WITH ONLY 67,000 MILES ON IT. THE POWER STEERING ASSIST IS NOT WORKING AND I HAVE NO STEERING AT ALL. I HAVE LOOKED ON LINE AND THERE ARE SEVERAL RECALLS FOR THIS VERY SAME ISSUE BUT UPON CALLING A FORD DEALER, THEY SAID MY VEHICLE VIN# IS NOT LISTED IN THE RECALL. I DON'T UNDERSTAND HOW MY CAR SPECIFICALLY IS NOT LISTED AS PART OF THE RECALL WHEN I HAVE READ ALOT OF PEOPLE HAVE THE SAME EXACT ISSUES AND THEIR VEHICLE IS IN RECALL. I ALSO HAVE A FRIEND WHO HAS THE VERY SAME VEHICLE WITH THE SAME ISSUE AND HIS EXPLORER WAS RECALLED. I THINK THIS IS A KNOWN DEFECT FROM FORD BUT FAIL TO LIST ALL 2013 EXPLORER WITH THIS SAME RECALL WHICH CAN BE FATAL DURING DRIVING AND HAVING YOUR STEERING WHEEL LOCK UP ON YOU. MY EXPLORER ONLY HAVE 67,000 MILES AND THIS SHOULD NOT HAPPEN UNLESS ITS A DEFECT. ANY ASSISTANCE IN THIS MAJOR ISSUE WOULD BE VERY APPRECIATED OR ANY DIRECTION YOU CAN ADVISE ME WOULD BE GREAT. THANK YOU.

Mileage: 67,208

POWER STEERING FAILURE. HAPPENED WHILE DRIVING DOWN THE FOAD.

Mileage: 103,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. ONCE THE VEHICLE WAS IN THE DRIVE POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SARASOTA FORD (707 S WASHINGTON BLVD, SARASOTA, FL 34236, (888) 349-4989) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 144,226. *BF *JB

Mileage: 144,226

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 30 MPH, THE STEERING FAILED AND THE ELECTRIC POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT SCHEDULED AN APPOINTMENT WITH GULLO FORD OF CONROE (925 INTERSTATE 45 S, CONROE, TX 77301, (281) 367-0000). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

Mileage: 106,000

I WAS DRIVING ON SUNDAY, MAY 19TH. MY STEERING WAS FINE WHEN ALL OF A SUDDEN MY DASH STARTED TO LIGHT UP. POWER STEERING LOSS AND THEN IT SAID ADVANCED TRACTION FAULT. I DON'T EVEN KNOW WHAT THAT MEANS. SO I TRIED TO PULL OVER AND NOTICED I COULDN'T EVEN MOVE MY STEERING WHEEL IS WAS SO HARD TO TURN. I PULLED TO THE SIDE OF THE STREET AND WAS ABLE TO GET MY VEHICLE TOWED INTO THE REPAIR SHOP DOWN THE STREET. THEY TOOK ONE LOOK AT IT AND SAID THERE IS AN ELECTRICAL FAULT WITH IT AND IT IS A RECALL ON THE FORD EXPLORER. SO HE GAVE ME THE RECALL NUMBER AND I HAD THE TRUCK TOWED TO THE FORD DEALERSHIP WHERE I PURCHASED MY VEHICLE. THEY LOOKED AT IT AND SAID IT'S NOT PART OF THE RECALL! EVEN THOUGH MY VEHICLE FALLS WITHIN THE DATE RANGE OF BEING ASSEMBLED AND IT IS A 2013. THE DEALERSHIP WILL NOT COVER IT AND NOW THEY WANT $2,430 TO REPAIR. I READ THE WHOLE RECALL AND MY TRUCK DID WHAT THE RECALL SAID IT WAS DOING. I HAVE HAD NOTHING BUT PROBLEMS WITH THE TRUCK SINCE THE DAY I BOUGHT IT. IT WAS ONLY 2 YEARS OLD WHEN I BOUGHT IT AND I HAD TO BRING IT BACK A WEEK LATER AS THE CATALYTIC CONVERTER WAS BAD. ONE & A 1/2 YEARS LATER I HAD TO REPLACE THE CC AGAIN AND JUST LAST SUMMER IT IS NOW ON IT'S THIRD CC. I AM SO TIRED OF POURING MONEY INTO THIS VEHICLE BUT I DON'T HAVE A CHOICE BECAUSE IT IS BLEEDING ME DRY. PLEASE HELP ON THIS AS IT SEEMS THERE ARE MANY FORD OWNERS IN THE SAME BOAT AS ME. I HAVE TO PUT THE $2,430 ON MY CC AGAIN AND HOPE TO GET REIMBURSED FOR THIS RECALL. IT'S SO SAD THAT THEY WILL NOT ADMIT THAT THIS TRUCK IS NOT WHAT IT WAS SOLD TO BE, A RELIABLE VEHICLE. I WILL NOT BUY A FORD VEHICLE EVER AGAIN!

Mileage: 72,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING SEIZED. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO HIS RESIDENCE. IN ADDITION, THE POWER STEERING ASSIST AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

MY CAR EXPERIENCED A COMPLETE LOSS OF STEERING. THE POWER STEERING MODULE DID NOT ALLOW MANUAL INPUT AND THE STEERING WHEEL WAS LOCKED IN PLACE AND WOULD NOT TURN AT ALL. THE PROBLEM STARTED GRADUALLY MAKING A POPPING SOUND WHEN TURNING THE WHEEL. IT THEN CHANGED TO A GRINDING SOUND AND THE STEERING WOULD GET STUCK AND THEN POP LOOSE. I EXPERIENCED THIS ON A TRIP OUT OF TOWN WHEN I WAS DRIVING AT HIGHWAY SPEEDS DRIVING BACK HOME. I STOPPED FOR GAS AND WHEN I GOT BACK IN THE CAR IT SAID "SERVICE POWER STEERING" THEN A FEW MINUTES LATER SAID "SERVICE POWER STEERING NOW". BEFORE ALL OF THIS HAPPENED THERE WERE NO ERROR MESSAGES OR SERVICE MESSAGES DISPLAYED. THE FORD DEALER IN TOPEKA, KS IDENTIFIED THE RACK AND PINION AND WORM GEAR AS THE FAULT AND NONE OF THE TECHNICIANS KNOW WHY NO MANUAL INPUT WAS BEING ACCEPTED BY THE CAR TO TURN THE STEERING WHEEL EVEN A LITTLE BIT. I FEEL LIKE THIS SHOULD HAVE BEEN COVERED UNDER THE RECALL 14S06 FROM 2014 BUT APPARENTLY MY VEHICLE WAS MANUFACTURED A FEW DAYS AFTER THE DATES THAT FORD DEFINED IN THAT RECALL. I AM OUT OVER $3000.00 FOR THE REPAIR, TOWING, RIDE TO GET TO THE RENTAL CAR 100 MILES AWAY, RENTAL CAR, AND SHIPPING OF MY TRUCK AFTER REPAIR TO MY HOME. ALL I WANT FORD TO DO IS ADMIT THAT THE DATES THAT THEY PUT ON THE RECALL WERE NOT INCLUSIVE OF ALL VEHICLES THAT WERE AFFECTED.

Mileage: 100,485

LOSS OF POWER STEERING AND "SERVICE POWER ASSIST" LIGHT ALONG WITH ANOTHER WARNING LIGHT. BUILT IN JUNE, I'M NOT COVERED BY RECALL #14S06.

Mileage: 84,000

POWER STEERING WENT OUT AS I WAS DRIVING DOWN THE ROAD. DEALERSHIP SAYS THROWING OUT CODES FOR FORD RECALL # 14S06. THEY SAID MY CAR WAS NOT IN RECALL SINCE IT WAS BUILT IN MAY OF 2012. FORD CUSTOMER SERVICE WAS NO HELP.

Mileage: 73,000

ON 5/19/20I WAS DRIVING MY FORD EXPLORER DOWN THE ROAD 45 MPH POSTED LIMIT WAS DRIVING FINE THEN IN MOTION MY MESSAGE CENTER ALERT CAME ON SAYING POWER STEERING FAULT SERVICE NOW MY TRYCK HAS LESS THEN 80000 MILES ON IT I MANAGED TO GET IT OFF THE ROAD TO A PARKING LOT AFTERING STRUGGLING TO TURN THE STEERING WHEEL ONCE I PARKED IT I SHUT THE VEHICLE OFF THEN WAITED 2 MINUTED BEFORE STARTING IT WHEN IT CAME ON THE MESSAGE ALERT CAME ON BUT THIS TIME IT SAYING POWER STEERING FAULT SERVICE NOW WHEN ATTEMPTING TO TURN THE STEERING WHEEL IT WAS VERY HARD I MANAGED IT HOME AND PARKED IT TILL THE NXT DAY MONDAY 5/20/19. I TOOK IT TO THE DEALER AND THERE TELLING ME MY VIN IS NOT ON THE RECALL LIST FOR 2011 TO 2013 FORD EXPLORER WHICH IT IS EXPERIENCEING THE SAME PROBLEM AND HAVE TO PAY OUT OF POCKET OVER 1000 DOLLARS WHICH I DONT HAVE PLEASE HELP MY MANUFACTURE DAT WAS 3/2012 FORD MY 2013 EXPLORER.

Mileage: 76,000

WHILE DRIVING POWER STEERING JUST GAVE OUT AND CAUSED ME TO LOSE CONTROL OVER THE VEHICLE. LUCKILY NO ACCIDENT OCCURED, BUT THERE WAS NO WARNING OR MESSAGE FROM THE VEHICLE JUST LOSS OF CONTROL. LOOKED UP PROBLEMS RELATED TO THIS ISSUE AND FOUND RECALL 14S06. HOWEVER, MY VEHICLE WAS NOT COVERED UNDER THE RECALL EVEN THOUGH THE SYMPTOMS ARE THE SAME AS DESCRIBED BY THE RECALL.

Mileage: 100,000

POWER STEERING LOSS FOR THE 2ND TIME, EVEN AFTER DEALERSHIP INSPECTION. CLAIMED TO NOT BE A APART OF 2013 RECALL LIST.

Mileage: 62,179

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AT CAMPGROUND AND AS THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE STEERING LOST POWER. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT CALLED ON THE FRITTS FORD DEALER (951-687-2121, LOCATED AT 8000 AUTO DR, RIVERSIDE, CA 92504) AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

Mileage: 68,000

STEERING IS HARD TO STEER. FEELS LIKE YOU HAVE NO POWER STEERING. DOESN'T HAPPEN ALL THE TIME JUST WHEN YOU TURN THE STEERING WHEEL WHEN DRIVING SLOW. ALSO PAINT ON THE HOOD PEELING OFF. TOOK TO A GARAGE FOR THE STEERING AND THEY SAY IT'S A KNOWN ISSUE BUT NO RECALL.

Mileage: 61,000

POWER STEERING ASSIST FAULT.. WHILE OPERATING A VEHICLE FAULT COMES ON STEERING GETS HARD HARD TO CONTROL CAUSING MY WIFE TO ALMOST GET TO AN ACCIDENT. IT ONLY COMES ON ONCE IN A GREAT WHILE TO RESET ITS YOU HAVE TO SHUT THE CAR OFF AND TURN IT BACK ON IT ONLY HAPPENS IN THE MORNING WHEN SHE'S TAKING THE KIDS TO SCHOOL IT'S RARE BUT IT'S HAPPENED FOUR TIMES ALREADY

Mileage: 139

THE FORD EXPLORER COMES WITH ELECTRONIC POWER STEERING. MINE IS WORKING INTERMITTENTLY AND QUITS RIGHT IN THE MIDDLE OF SLOW TURNS. I CHECKED ONLINE AND THIS IS A KNOWN PROBLEM FOR THESE VEHICLES AND THERE HAS BEEN A RECALL...HOWEVER, MY VIN IS NOT ONE THEM... AND THERE ARE THOUSANDS OF THE SAME COMPLAINT. FORD NEEDS TO EXPAND ITS RECALL.

Mileage: 100,000

STEERING GEARBOX FAULTY AND CAN FAIL IN MOTION, BASED ON INTERNET SEARCHES, THIS IS A COMMON ISSUE AND THERE ARE RECALLS FOR SOME 2013-2014 VEHICLES. LIKELY SHOULD BE EXTENDED. GEARBOX ISSUES ARE OCCURING NOW, WILL PROBABLY REPLACE BEFORE THERE IS A CATASTROPHIC FAILURE.

Mileage: 125,000

AS I WAS DRIVING ON THE FREEWAY, MY POWER STEERING SENSOR FLASHED ON THE DASH SAYING TO SERVICE POWER STEERING SOON. ABOUT 5 MINUTES LATER I FOUND MYSELF BATTLING TO CHANGE LANES AND TURN ALL TOGETHER. MY POWER COMPLETELY CUT OUT WHILE DRIVING DOING SPEEDS OF UP TO 50 MPH. IVE NEVER HAD AN ISSUE OR EVEN A WARNING BEFOREHAND. THE RECALL NEEDS TO BE EXTENDED TO MY MAKE AND MODEL AS MY VEHICLE WAS PRODUCED 30 DAYS SHORT OF THE RECALL.

Mileage: 168,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE VEHICLE SHUDDERED. THE VEHICLE WAS TAKEN TO STERLING MCCALL FORD (6445 SOUTHWEST FWY, HOUSTON TX 77074, (281) 588-5000) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK ASSEMBLY FAILED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,246.

Mileage: 80,246

ON 18 APRIL 2019 FILED COMPLAINT NUMBER: 11197130. POWER STEERING WAS JUST BECOMING DIFFICULT TO TURN. CALLED FORD FOR EXISTING RECALL ON POWER STEERING (NHTSA CAMPAIGN NUMBER 14V286000). FORD STATED THAT THIS VEHICLE VIN WAS NOT PART OF THE RECALL. ON 20 APRIL 2019 THE POWER STEERING FAILED AT APPROXIMATELY 10:30PM IN NEWBURYPORT MA. WIFE WAS DRIVING. ALMOST CRASHED INTO POL. STOPPED AT THE LAST SECOND. THIS VEHICLE SHOULD BE COVERED UNDER RECALL. THIS WAS A SAFETY ISSUE. SOMEONE COULD HAVE BEEN KILLED IF A YOUNG DRIVER WAS BEHIND THE WHEEL.

Mileage: 67,000

DRIVING ON STRAIGHTAWAY DOING ABOUT 45MPH AND COMING TO A STOP. SERVICE LIGHTS & BELLS POPPED ON AND POWER STEERING STOPPED WORKING.

Mileage: 87,000

WHILE DRIVING THE CAR, THE STEERING INTERMITTENTLY LOCKS UP FOR ABOUT A SECOND. AFRAID THIS WILL CAUSE AN ACCIDENT IF STEERING LOCKS FOR EXTENDED PERIOD OF TIME WHILE YOUNG DRIVER (DAUGHTER) IS BEHIND THE WHEEL. SOMETIMES WHEEL LOCKS WHEN ATTEMPTING TO REMOVE KEY FROM IGNITION. FORD SAYS THIS PARTICULAR VEHICLE IS NOT COVERED UNDER "LOSS OF POWER STEERING ASSIST" RECALL. THIS IS A VERY EXPENSIVE REPAIR AND A SAFETY ISSUE.

Mileage: 67,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN ATTEMPTED TO DRIVE OR WHILE DRIVING THE VEHICLE, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED A FEW TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE CONTACT WAS NOT AWARE OF THE OUTCOME. THE CONTACT CALLED HARLAN FORD (LOCATED AT 830 E FAIRGROUNDS RD, OKMULGEE, OK 74447, (918) 756-2075) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,342.

Mileage: 108,342

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS AN ABNORMAL BURNING ODOR COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT ODOR CAME FROM THE ELECTRIC POWER ASSIST MECHANISM. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). DARLING'S FORD VOLKSWAGEN AUDI WAS CALLED AT 207-941-1330 (LOCATED AT 403 HOGAN RD, BANGOR, ME 04401). THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING LOW SPEEDS, THE STEERING SEIZED. THE VEHICLE WAS PLACED IN PARK AND THEN RESTARTED. THE POWER ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,285.

Mileage: 108,285

LAST YEAR MY POWER STEERING ON MY 2013 FORD EXPLORER FAILED. IT WAS PARKED AND WHEN I WENT TO TURN IT ON IT SAID POWER STEERING FAILURE. WHEN I INQUIRED ABOUT A RECALL I WAS TOLD MY CAR DID NOT FALL UNDER THE SPECIFICATIONS, SO I HAD TO PAY TO GET THE POWER STEERING REPLACED (ROUGHLY $1,400). NINE MONTHS LATER MY POWER STEERING FAILED AGAIN, THIS TIME IT HAPPENED WHILE I WAS DRIVING.

Mileage: 104,000

WAS DRIVING DOWN THE INTERSTATE AND THE POWER STEERING WENT OUT ADVANCETRAC LIGHTS CAME ON AND THE DASH STARTED FLASHING SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC NOW

Mileage: 120,000

I WAS DRIVING DOWN AURORA ROAD AND MY POWER STEERING WENT OUT WHICH CAUSED ME TO LOSE CONTROL

Mileage: 92,000

THE STEERING WHEEL LOCKS ON STARTING AND GIVES ERROR MESSAGE (STEERING ASSIST FAULT) THE VEHICLE IS 76K MILES

Mileage: 76,439

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT WAS REVERSING FROM A PARKING SPACE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS PULLED BACK INTO THE PARKING SPACE AND TOWED TO MARSHALL FORD LINCOLN (4200 EAST END BOULEVARD, MARSHALL, TX 75672, (800) 419-5762). THE DEALER DIAGNOSED THAT THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED TO FUNCTION, WHICH CAUSED THE STEERING WHEEL TO JERK WHILE MAKING A TURN. IT WAS EXTREMELY DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO APPLY EXTREME FORCE WHEN TURNING THE STEERING WHEEL. EVERGREEN FORD LINCOLN (1500 18TH AVE NW, ISSAQUAH, WA 98027, (425) 651-2465) INDICATED THAT THERE WAS A DIAGNOSTIC TROUBLE CODE INDICATING AN INTERMITTENT FAULT AND DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

Mileage: 98,000

THE POWER STEERING INTERMITTENTLY GOES OUT. WHILE DRIVE 55 MPH THE STEERING WENT OUT THE CAR CROSSED CENTER LINE ALMOST HITTING AN ONCOMING CAR. MY WIFE AND KIDS WERE IN THE CAR. THIS HAS HAPPENED MULTIPLE TIMES SINCE. FORD HAS A RECALL ON THE SAME VEHICLE MODEL YEARS AS MINE 2011-2013 RECALL L#14S06. THIS CAR WAS MADE AT THE SAME TIME IN THE SAME PLANT IN CHICAGO, YET THEY WILL NOT FIX THIS $2,000 PROBLEM.

Mileage: 60,000

STEERING STICKS AS YOUR TURNING, IN ANY DIRECTION OR SPEED INCLUDING STATIONARY. THIS PROBLEM DOES NOT ALLOW THE VEHICLE TO STEER SMOOTHLY AND FREQUENTLY CAUSES IT TO CROSS THE CENTERLINE AND OFF ROAD! NOT SAFE!

Mileage: 102,715

POWER STEERING DOWN. WARNING MASSAGE SAID 'POWER STEERING ASSIST FAULT' 'SERVICE ADVANCE TRAC' 'TERRAIN MANAGEMENT SYSTEM FAULT'. IT IS TOO HARD TO STEER. CONTROL MODULE INTERNAL FAILURE, CODES U3000-49, U3000-96, U3000-71.

Mileage: 91,887

FAILURE OF STEERING GEAR. STEERING BECOMES DIFFICULT AND ATTEMPTS TO HANG AFTER A TURN. THERE WAS A RECALL ON 2013 EXPLORERS FOR SIMILAR REASONS, BUT ONLY CERTAIN VIN NUMBERS. THERE ARE NUMEROUS ON LINE COMPLAINTS ABOUT THIS ISSUE. OBVIOUSLY FORD DID NOT CORRECT THE PROBLEM AND HAS REFUSED TO EXTEND THE RECALL. REPAIR COST $1850.

Mileage: 74,000

WHEN I START MY VEHICLE I GET A WARNING THAT SAYS, "POWER STEERING ASSIST FAULT" AND I CAN NOT TURN MY STEERING WHEEL WHATSOEVER. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED ALTHOUGH THIS TIME THE VEHICLE IS NOT ABLE TO TURN AT ALL ANYMORE. THE FIRST TIME THIS HAPPENED I WAS TURNING INTO A PARKING SPOT AND THE WHEELS LOCKED UP AND AFTER 3-5 ATTEMPTS OF STARTING AND STOPPING THE ENGINE THE ISSUE WAS RESOLVED. THE SECOND TIME THIS HAPPENED I WAS PARKED IN MY DRIVEWAY AND WHEN I STARTED MY VEHICLE TO LEAVE, AS I PROCEEDED TO BACK OUT OF MY DRIVEWAY THE WHEELS WOULDN'T TURN AND MY VEHICLE WENT STRAIGHT BACKWARDS. AFTER LETTING THE VEHICLE SIT FOR SEVERAL HOURS THE ISSUE WAS SELF RESOLVED. THE THIRD TIME THIS HAPPENED WHICH WAS THE MOST RECENT I STARTED THE VEHICLE AND GOT THE WARNING AGAIN AND CHECKED THE WHEELS AND THEY WOULD NOT TURN AT ALL. THE VEHICLE IS NOW STUCK IN MY DRIVEWAY AND WILL ONLY GO FORWARDS AND BACKWARDS AS THE WHEELS DO NOT TURN AT ALL. NOTHING SEEMS TO BE RESOLVING THE ISSUE NOW. NOT EVERY TIME IT HAPPENS DO I GET THE WARNING ON THE DASH FIRST, ONLY AFTER IT HAPPENS DO I GET A NOTIFICATION ON THE DASH. I AM JUST GLAD THIS DID NOT HAPPEN WHEN I WAS DRIVING DOWN THE ROAD WITH MY FAMILY IN THE CAR.

Mileage: 99,873

POWER STEERING WENT OUT WHEN I WAS TRYING TO MAKE A LEFT HAND TURN. STEERING WHEEL WAS REALLY HARD TO TURN. THE CAR SLOWED DOWN ALSO. ALMOST GOT HIT BY A CAR. THE DASH DISPLAY SAID 'POWERING STEERING FAULT'. DROVE TO DEALER LIKE THIS AND PAID $2279 TO GET FIXED. WAS TOLD THERE WERE NO RECALLS. ALSO, CALLED FORD CORPORATE AND WAS TOLD THE SAME THING. THEY TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME AFTER I TOLD THEM THIS SHOULD BE PART OF A RECALL. THEY SAID HOLD ON TO RECEIPTS IN CASE IN THE FUTURE THERE WAS A RECALL SO I COULD GET REIMBURSED. MILEAGE 77,033.

Mileage: 77,033

POWER STEERING BECAME VERY INTERMITTENT NO LIGHTS COME ON NO WARNING THEN NO POWER STEERING STILL HAVE TO MANUALLY PULL WHEEL TO TURN ALL WHILE DRIVING DOWN INTERSTATE

Mileage: 92,000

RACK AND PINON IN THESE MODEL VECHILES AS WELL AS INNER AND OUTER TIRE RODS ARE FAULTY. THE RACK AND PINION CAN SIEZE MAKING THE STEERING WHEEL IN OPERABLE.

I PURCHASED MY CAR BRAND NEW IN 2012. I HAVE A 2013 FORD EXPLORER. THERE WAS A RECALL #14S06 IN 2014 THAT DID NOT INCLUDE MY CAR, WHICH WAS MANUFACTURED IN THE SAME YEAR. THE CARS STEERING ISSUE IS A MECHANICAL MANUFACTURING DEFECT. I AM TOLD THAT "BECAUSE MY CAR WAS NOT LISTED WITHIN THE DATES LISTED WITHIN THE YEAR 2012 THAT THE RECALL WAS ISSUED". DESPITE NOTICES, THERE IS STILL A MANUFACTURER'S DEFECT THAT I WAS TOLD THAT FORD WOULD NOT RESOLVE. THIS DEFECT IS THROUGH NO FAULT OF MY OWN. THE CAR HAS LESS THAN 100K ON IT. I ALMOST HAD AN ACCIDENT BECAUSE IT JUST SUDDENLY LOCKED UP AND WOULDN'T EVEN TURN AND BECAME INOPERABLE. I WOULD JUST LIKE FORD TO PROVIDE REIMBURSEMENT OR REPLACEMENT PARTS FOR THE REPAIRS. I AM NOT TRYING TO GET THEM TO BUY ME A NEW CAR. THE DEALER IS CHARGING $2500+ TO REPAIR IT. I BELIEVE THAT FORD KNEW OR SHOULD HAVE KNOWN THAT THE PROBLEM WOULD NOT ONLY BE LIMITED TO CARS THAT WERE WITHIN A CERTAIN TIME FRAME, RATHER, THEY KNEW OR SHOULD HAVE KNOWN THAT THE ISSUE COULD EXTEND TO OTHER VEHICLES OF THE SAME TYPE THAT WERE MANUFACTURED WITHIN THE SAME YEAR.

Mileage: 80,000

MY VEHICLE HAS THE SAME SYMPTOMS OF A RECALL (RECALL # 14S06) FOR OTHER 2013 FORD EXPLORERS THAT WERE MANUFACTURED 5 MONTHS EARLIER. AT LOW SPEEDS AND WHILE TURNING, THE VEHICLES STEERING STICKS AND IS NOW MAKING A ROARING SOUND THAT'S COMING FROM THE STEERING GEAR ASSEMBLY.

Mileage: 108,601

2013 FORD EXPLORER MANUFACTURED 02/13. I WAS TURNING LEFT ONTO THE INTERSTATE WHEN THE POWER STEERING SYSTEM FAILED. THE STEERING BECAME JERKY WHEN TRYING TO COMPLETE THE TURN AND STRAIGHTEN BACK OUT. DEALERSHIP FOUND FAILURE OF THE INTERNAL GEARS OF RACK AND PINION AS WELL AS THE STEERING CONNECTING SHAFT. $2200.00 NOT COVERED BY A RECALL. OTHER MANUFACTURE MONTHS OF 2013 MODEL YEAR ARE COVERED FOR THIS EXACT SAME ISSUE. NO PRIOR WARNINGS THAT ANYTHING WAS WRONG AND NO DASH WARNINGS GIVEN WHEN POWER STEERING FAILED. ONLY 81,000 MILES ON VEHICLE WHEN FAILURE OCCURRED. TURNING THE CAR OFF AND ON AGAIN HAD NO AFFECT ON THE ISSUE. THIS MODEL WAS ALSO INCLUDED IN THE EXHAUST SMELL IN THE CAB WHICH IS NOW WORSE AFTER THE RECALL FIX. OTHER ISSUES ON THIS VEHICLE THAT CANT BE FIX: WINDSHIELD WIPERS START/STOP WORKING RANDOMLY, PIN HOLE RUST SPOTS ALL OVER THE BODY OF THE CAR.

Mileage: 81,000

POWER STEERING ASSIST. STEERING WHEEL LOCKS UP WHILE DRIVING. MAKING THIS AN EXTREMELY DANGEROUS SITUATION, NOT ONLY FOR ME BUT OTHER DRIVERS ALSO. THERE WAS A RECALL FOR THIS ISSUE JUST NOT MY VIN. PLEASE EXPAND THE RECALL TO INCLUDE MY CAR BEFORE SOMETHING BAD HAPPENS. THANKS.

Mileage: 95,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN. SECONDS LATER, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO TURN THE VEHICLE OFF AND ON IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE CONTACT THEN TOOK THE VEHICLE TO ANDERSON FORD (124 S SANGAMON AVE, GIBSON CITY, IL 60936, (217)784-4119) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 76,200.

Mileage: 76,200

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING LOW SPEEDS, THE STEERING WHEEL SEIZED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 62,420. *TT CONSUMER STATED A MECHANIC HAD TO REMOVE AND REPLACE RACK & PINION ASSEMBLY. *JB

Mileage: 62,420

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL COULD NOT BE TURNED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED IN A SHORT AMOUNT OF TIME, THE STEERING OPERATED NORMALLY. OTHER TIMES, THE VEHICLE WAS UNABLE TO BE DRIVEN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO UPPER MARLBORO FORD (5701 CRAIN HWY, UPPER MARLBORO, MD 20772, (301) 627-5600) WHERE THE MECHANIC ATTEMPTED TO SERVICE THE VEHICLE; HOWEVER, THE CONTACT DECLINED DUE TO THE REPAIR COST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

I SHOW FORD HAS A RECALL #14V286000 DATED 5/29/14 FOR STEERING: ELECTRIC POWER ASSIST SYSTEM FAILURE. MY VEHICLE HAS HAD THE STEERING ASSIST FAIL TWICE WHILE I'VE BEEN DRIVING AND THIS RECALL DOES NOT SHOW UP UNDER MY VIN. I FIND IT IRONIC THAT THE SAME YEAR, MAKE, MODEL VEHICLE HAS THIS RECALL ISSUED, AND THE FAILURE HAS HAPPENED TO ME TWICE, YET THERE IS NO RECALL FOR MY SPECIFIC VIN. I JUST SPENT $1,700 AT NORTH COUNTY FORD IN VISTA CA TO HAVE THIS PROBLEM FIXED, THE PARTS ALONE WERE $1,350. I ASK THAT THE NHTSA LOOK INTO THIS RECALL FURTHER AND ASSES WHETHER THERE WERE VEHICLES MISSED IN THIS RECALL. I'D BE HAPPY TO SPEAK WITH SOMEONE FURTHER. I CAN BE REACHED VIA CELL PHONE [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mileage: 72,000

DRIVING POWER STEERING LIGHT CAME ON ALMOST CRASHED COULD NOT TURN WHEEL. CALLED FORD SAID NOT COVERED UNDER RECALL BUT ALL OTHER FORDS ARE DON'T HAVE A LOT OF MILES THIS NEED TO BE COVERED UNDER THE POWER STEERING RECALL

Mileage: 100,080

ISSUE ALREADY REPORTED.SEE NHTSA LD.NUMBER 11174395.VEHICLE IS AWD. CLUNKING NOISE COMING FROM FRONT AXIL AREA ONLY. CURRENT MILAGE86644.

Mileage: 86,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER SOFTWARE WAS PREVIOUSLY UPDATED AT BLAKE UTTER FORD (215 US-75, DENISON, TX 75020, (800) 481-9321). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

POWER STEERING TURNED OFF WHILE DRIVING DOWN THE ROAD! AND THEN THE WHOLE CAR DIED

Mileage: 127,000

STARTED TO MAKE A WEIRD NOISE WHILE TURNING/STEERING, THEN STARTED TO FEEL TIGHT OR JERK WHEN TRYING TO STEER, ESPECIALLY AT LOWER SPEEDS. BROUGHT TO FORD AND WAS TOLD THE STEERING RACK NEEDS TO BE REPLACED, AND OF COURSE EXTENDED WARRANTY WILL NOT COVER IT. IT WOULD BE AROUND $2,000 TO REPLACE. RESEARCHED THAT A LOT OF EXPLORERS HAVE THIS SAME PROBLEM BUT ONLY A CERTAIN AMOUNT MADE THE RECALL LIST. WILL NOT DRIVE UNTIL CAN AFFORD TO FIX BECAUSE IT FEELS UNSAFE ESPECIALLY WHEN THERE ARE CHILDREN IN THE VEHICLE.

Mileage: 129,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL COULD NOT BE TURNED IN EITHER DIRECTION. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

WHILE DRIVING ON US HIGHWAY 190 EAST, I LOST FULL CONTROL OF MY STEERING WITHOUT ANY WARNINGS (LOST OF POWER STEERING). I WAS ABLE TO MAINTAIN PROPER CONTROL OF THE VEHICLE, SINCE I WAS OPERATING THE VEHICLE AT LOW SPEED (35MPH) AS I WAS SLOWING TO MAKE RIGHT TURN OFF OF HIGHWAY ONTO A PARISH ROADWAY WHEN THE STEERING HAD FAILED.

Mileage: 970,132

THE VEHICLE STEERING ASSIST IS NOT FUNCTIONING. CAN'T DRIVE THE VEHICLE DUE TO NO POWER STEERING. UNSAFE TO DRIVE.

Mileage: 120,000

ELECTRONIC POWER STEERING ASSIST FAILED. CAUTION LIGHTS CAME ON 2 MILES FROM THE HOUSE. AFTER PARKING THE SYSTEM FAILED COMPLETELY.

Mileage: 96,000

LIKE RECALL NUMBER 14S06, MY EXPLORERS POWER STEERING ASSIST IS INTERMITTENT AND WILL SOMETIMES WILL NOT WORK AT ALL. I'VE CHECKED WITH A LOCAL DEALER AND THEY SAY THAT IT IS NOT A RECALL UNDER OUR VIN. THIS VEHICLE LOST POWER STEERING WHILE MY WIFE WAS DRIVING WITH BOTH OF OUR YOUNG CHILDREN IN THE CAR.

Mileage: 135,632

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE FOR IT TO OPERATE NORMALLY. THE FAILURE RECURRED WHILE THE TRAC CONTROL MALFUNCTION WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PREMIER FORD INC (5001 GLENWOOD RD, BROOKLYN, NY 11234, (888) 381-4515) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND THE RACK AND PINION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Mileage: 78,000

TOTAL LOSS OF POWER STEERING WHILE DRIVING. THE STEERING IS MAKING A WHINING AND GRINDING NOISE.

Mileage: 100,000

I AM EXPERIENCING LACK OF POWER STEERING ESPECIALLY AT LOWER SPEEDS AND CANNOT CONTROL MY STEERING. I NOTICED THERE WAS A RECALL FOR THIS ISSUES BUT MY VIN NO. IS NOT ASSOCIATED WITH IT SO I AM BEING REFUSED HELP.

WAS DRIVING THE VEHICLE WHEN POWER STEERING WAS LOST. CAUSED A SHARP PULL TO THE RIGHT, AND NEARLY CRASHED, I WAS GOING SLOW ENOUGH I HAD TIME TO STOP BEFORE IMPACT. SEVERAL WARNINGS CAME IN THE SCREEN SUCH AS POWER STEERING ASSIST FAULT.

Mileage: 116,000

SUDDEN POWER STEERING LOSS WHILE IN MOTION ON A CITY STREET. NEED TO REPLACE THE RACK.

Mileage: 79,000

WHILE DRIVING MY VEHICLE AT A SLOW SPEED MY STEERING WHEEL LOCKED UP.

Mileage: 81,500

VEHICLE WAS STATIONARY. POWER WASH TURNED ON AND VEHICLE WAS PUT IN REVERSE. THERE WAS A SUDDEN COMPLETE LOSS OF POWER STEERING AND A MESSAGE APPEARED SAYING POWER STEERING ISSUE. CAR HAD TO BE TOWED INTO THE DEALER BECAUSE I WAS UNABLE TO DRIVE IT. I HAVE BEEN TOLD THE CAR NEEDS A NEW POWER STEERING RACK. THERE IS A POWER STEERING RACK RECALL #14V286000 BUT I AM TOLD THAT EVEN THOUGH THAT IS FOR VEHICLES BETWEEN 2011-2013, MY VIN IS NOT INCLUDED. THIS IS A SCARY ISSUE SINCE WE TRAVELLED OVER 9 1/2 HOURS THE DAY BEFORE, ON MAJOR HIGHWAYS AT AN AVERAGE SPEED OF 65-70-MPH. THANKFULLY, THIS DID NOT OCCUR UNTIL THE NEXT DAY, WHEN WE WENT TO START OUT AND HAD NOT EVEN BACKED UP OUT OF OUR SPOT YET.

Mileage: 78,000

ELECTRONIC STEERING LOCKS UP WHILE DRIVING. VERY DANGEROUS. I BELIEVE THE DATES OF THE 14V286 CAMPAIGN GO BEYOND 02/28/2012 DATE OF MANUFACTURE AT THE CHICAGO ASSEMBLY PLAN. I CALLED FORD, AND THEY SAID THERE WAS NEVER A RECALL FOR MY VEHICLE'S STEERING. MY PROBLEMS MATCH EVERY PROBLEM I SAW OTHERS REPORTING ONLINE. I BELIEVE THAT FORD IS ATTEMPTING TO LIMIT THE DATES OF THE ISSUE. BECAUSE MY STEERING IS LOCKING UP AND ACTS TIGHT WHILE DRIVING AND EVEN WHEN STATIONARY, I BELIEVE THIS IS A MAJOR CONCERN AND REPLACEMENT OF THE STEERING UNIT SHOULD BE COVERED. THE FORD RECALL WAS 14S06. TO REITERATE, WHEN IN MOTION, THE STEERING IS TIGHT AND FEELS LIKE IT IS LOCKING UP. IT TAKES FORCE TO SET FREE. I FEEL LIKE I COULD DIE ON THE ROADS. FORD WILL NOT HELP.

Mileage: 106,000

WHILE TRAVELING ON THE INTERSTATE MY VEHICLE SWAYED INTO ANOTHER LANE INVOLUNTARLY. I WENT INTO THE DEALERSHIP AND I WAS INITIALLY TOLD MY ALIGNMENT WAS DUE. I EXPLAINED THE ISSUE AND ASKED IF IT WAS THOROUGHLY CHECKED. I WAS TOLD YES. I LEFT THE DEALERSHIP ONLY TO HAVE MY VEHICLE ALMOST FLIP OVER WHILE TURNING. I WENT BACK IN AND AFTER CHECKING I AM TOLD THE STEERING GEAR FAILED.

Mileage: 103,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING, THE CONTACT HEARD AN ABNORMALLY LOUD GRINDING NOISE COMING FROM THE STEERING WHEEL AREA. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND REQUIRED EXCESSIVE FORCE TO TURN LEFT AND RIGHT. SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, (314) 843-4431) WAS NOTIFIED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12017 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), ALTHOUGH THE FAILURE WAS THE SAME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

LOSS OF POWER STEERING AT LOWER SPEEDS, REQUIRES ME TO WORK HARDER TO TURN THE VEHICLE.

Mileage: 90,000

WHILE DRIVING STEERING BECAME DIFFICULT AND MADE NOISE WHILE TURNING THE STEERING WHEEL AT 30 MPH.

Mileage: 86,000

MY EXPLORER LIMITED 2013 HAS THE POWER STEERING SYSTEM DAMAGED, LOCKED AND I ALMOST HAD A HORRIBLE ACCIDENT WHEN IT LOCKED WHILE DRIVING. I LEARNED ABOUT A RECALL FOR THIS KNOWN ISSUE, HAD A CHAT SESSION A COUPLE OF DAYS AGO AND WAS INFORMED THAT MY VEHICLE DID NOT FALL INTO THE RECALL DATES RANGE FOR BARELY 6 MONTHS. I CONTACTED FORD AGAIN FOR RECONSIDERATION? IT IS EVIDENT THAT MY PROBLEM IS DUE TO A DEFECTIVE PART EXACTLY THE SAME AS THE ONE COVERED BY THE RECALL. I HAD READ A LOT OF INFORMATION ON LINE AND THE PROBLEM DESCRIBED IS IDENTICAL TO MINE. NO DOUBT THAT MY CAR WAS EQUIPPED WITH THE SAME DEFECTIVE PART EVEN THOUGH IT IS NOT COVERED BY THE RECALL DATES.

Mileage: 125,000

THE VEHICLE LOST POWER STEERING. LOCAL REPAIR SHOP INDICATED THAT THE ELECTRICAL POWER STEERING SYSTEM FAILED AND NEEDS TO BE REPLACED.

Mileage: 110,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 15 MPH IN A PARKING GARAGE, THE STEERING LOST POWER AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED OFF AND THE POWER STEERING RESUMED ONCE IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO RAY PEARMAN LINCOLN (256- 536-7451 (LOCATED AT 2501 BOB WALLACE AVE SW, HUNTSVILLE, AL 35805) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.

Mileage: 112,000

FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2013 FORD EXPLORER VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012. THE AFFECTED VEHICLES MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST. UNFORTUNATELY MY CAR IS NOT INCLUDED IN THIS TIMEFRAME BUT I AM CURRENTLY HAVING THIS ISSUE AND HAVE READ MANY OTHER FORD DRIVERS HAVE HAD THE SAME ISSUE BUT FORD DENIES TO FIX VIA RECALL. CAN YOU PLEASE INVESTIGATE AND EXTEND THE RECALL TO OTHER 2013 VEHICLES AS I OWN ONE AND THEY ARE DENYING ME TO FIX MY VEHICLE AND I AM SCARED TO DRIVE AND GET INTO A CAR ACCIDENT.

Mileage: 121,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE POWER STEERING MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (LINDSAY FORD, 11250 VEIRS MILL RD, SILVER SPRING, MD) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000. *TT*JB

Mileage: 96,000

LOSS OF POWER STEERING ASSIST. STEERING WHEEL LOCKS UP WHILE DRIVING AND MAKING A TURN OFF THE HIGHWAY AND TURNING OUT OF PARKING LOTS. MAKING THIS AN EXTREMELY DANGEROUS SITUATION, NOT ONLY FOR ME BUT OTHER DRIVERS AROUND ME

Mileage: 60,000

PUT THE VEHICLE IN REVERSE TO BACK OUT OF THE DRIVEWAY. POWER STEERING WAS FROZEN, POWER STEERING WARNING LIGHT WAS ON. PULLED BACK INTO DRIVEWAY WITH GREAT DIFFICULTY DUE TO NO STEERING ASSIST OR POWER STEERING. THE NEXT DAY, NO WARNING LIGHT OR PROBLEM. TOOK TO LOCAL GOODYEAR, THEY DUPLICATED THE PROBLEM AFTER RUNNING AND DRIVING IT FOR A FEW HOURS. THERE WAS NO LIGHT OR CODE THAT SHOWED UP FROM PREVIOUS DAY'S ISSUE. ONCE PROBLEM WAS DUPLICATED THEY DETERMINED IT WAS THE RACK N PINION THAT WAS NOT FUNCTIONING PROPERLY. HAD TO REPLACE THE ENTIRE SYSTEM.

Mileage: 140,040

WHEN TURNING ON THE VEHICLE A SYSTEM ERROR COMES UP 'POWER STEERING ASSIST FAILER' AND 'AUTO TRACTION SYSTEM NEEDS SERVICING'AND MY TRACTION CONTROL AND ABS LIGHTS TINTED IN AS WELL. I'VE TRIED TURNING MY VEHICLE IN AND OFF AGAIN AND EVEN TRYING TO MOVE THE VEHICLE AND I HAVE NO POWER STEERING AT ALL. THERE WAS A FACTORY RECALL FOR MY MAKE AND YEAR MODEL VEHICLE IN 2014 BUT I DO NOT KNOW IF IT WAS CORRECTED AS I LURCHED THE VEHICLE USED FROM A FORD DEALER IN 2017.

Mileage: 80,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE ELECTRIC POWER STEERING FAILED AND THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO COME TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. KRAPOHL FORD & LINCOLN (1415 EAST PICKARD ROAD, MOUNT PLEASANT, MICHIGAN 48858, (800) 772-5974) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE DEALER DETERMINED THAT THE POWER STEERING WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. *DT *JB

Mileage: 105,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TURNED OFF AND BACK ON BUT FAILED TO RESET THE POWER STEERING. COURTESY LINCOLN (4010 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA 70503, (337) 504-7341) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN TO THE DEALER TO BE DIAGNOSED HOWEVER, THE CONTACT DECLINED TO DO SO. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,475. *TT *JB

Mileage: 78,475

STARTED WITH A LOAD GRINDING NOISE WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION. THIS PROBLEM HAS PROGRESSED TO OCCASIONALLY LOSING POWER STEERING. LIKE THOUSANDS OF OTHERS, THE CURRENT RECALL DOES NOT APPLY TO MY VIN, ONLY MODELS THAT WERE MANUFACTURED JUST A FEW MONTHS PRIOR. THIS DANGEROUS ISSUE WAS NOT REMEDIED ON LATER MODELS (2013, 2014 AND EVEN 2015'S). SHAME ON FORD! THEY MUST BE HELD ACCOUNTABLE AND EXTEND THE CURRENT RECALL OF THEIR FAULTY PART TO LATER EXPLORER MODELS.

Mileage: 74,000

STEERING FROZE UP AND DIED ON TWO SEPARATE OCCASIONS WHILE BACKING UP FROM A PARKING SPOT. I HAVE SEEN SIMILAR REPORTS JUST LOOKING AT THE LAST FEW DAYS WORTH. SOMETHING NEEDS TO BE DONE IMMEDIATELY. THIS IS A SAFETY ISSUE.

Mileage: 125,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING ABILITY SEIZED AND THE POWER ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING RETURNED TO NORMAL ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER (CURRIE MOTORS FORD OF FRANKFURT, 9423 W LINCOLN HWY, FRANKFURT, IL 60423) ON AUGUST 19, 2018 FOR THE SAME FAILURE, AND THE DEALER UPDATED THE SOFTWARE FOR THE POWER CONTROL MODULE. THE VEHICLE WAS CURRENTLY AT THE DEALER AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 69,000. .*DT *JB

Mileage: 69,000

LOSS OF POWER STEERING. STARTED WITH A LOAD GRINDING NOISE WHEN TURNING THE STEERING WHEEL. WITHIN A COUPLE OF DAYS, THE PROBLEM WORSENED TO THE POINT OF WHILE DRIVING, WE LOST STEERING CONTROL. AN EXTREMELY DANGEROUS SITUATION. THE CURRENT RECALL OF THIS EXACT ISSUE APPARENTLY DOES NOT APPLY TO OUR VIN NUMBER. THERE ARE THOUSANDS OF OTHERS WITH THE SAME ISSUE. THE RECALL MUST BE EXPANDED TO INCLUDE MORE VIN NUMBERS. HELP!

Mileage: 74,000

WHILE ATTEMPTING TO TURN FROM PARKING SPOTS THE POWER STEERING ASSIST FAULT WARNING CAME ON. LOST ALL POWER STEERING.THE DEALERSHIP SAID ITS THE EPAS, ELECTRIC POWER ASSISTED STEERING.

Mileage: 76,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING ABILITY BECAME DIFFICULT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT NOTICED THE FAILURE APPROXIMATELY A MONTH AND A HALF AGO. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-50964197. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. *DT CONSUMER STATED REPAIR WAS DONE. UPDATED 11/30/18 *JB *TT*JB

Mileage: 61,000

FORD ANNOUNCED A POWER STEERING ASSIST FAULT RECALL ON CERTAIN 2011-2013 FORD EXPLORER VEHICLES. MY 2013 HAD THE STEERING ASSIST FAULT GO OUT WHILE DRIVING TO WORK AND WHEN SEARCHING UNDER MY VIN, NO RECALL... TOOK IT TO THE DEALER FOR THEM TO TELL ME THEY'VE NEVER HEARD OF SUCH RECALL AND THAT IT'S GOING TO COST $2,200 TO FIX. I'M AFRAID TO DRIVE THE VEHICLE CONSIDERING THE ISSUE AND IT BLOWS MY MIND THAT THE SAME EXACT ISSUE CAN OCCUR ON A VEHICLE THAT HAS A RECALL ISSUED AND MY PARTICULAR VEHICLE DOESN'T APPLY.

Mileage: 95,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE STEERING WHEEL WAS UNABLE TO TURN IN EITHER DIRECTION. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (877) 476-8261) WAS UNABLE TO DUPLICATE THE FAILURE OR PRODUCE A DIAGNOSTIC TROUBLE CODE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE RELATED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

Mileage: 74,000

LOSS OF POWER STEERING BOTH WHEN IN MOTON ON A STREET (TWICE)AND WHEN FIRST TURNING ON IGNITION IN DRIVEWAY. OCCURED THREE TIMES IN ONE WEEK.

Mileage: 65,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE CONTACT'S WIFE WAS DRIVING 5 MPH, THE STEERING SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CAS15367203. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *TT UPDATED 12/18/18*JB

Mileage: 80,000

DRIVING VEHICLE STEERING WHEEL STARTED MAKING SCRATCHING NOISE WHEN TURNING WHEEL. EVERY TIME WHEEL IS TURNED EITHER RIGHT OR LEFT IT MAKES SAME NOISE.

Mileage: 135,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING HIGHWAY SPEEDS, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO CONTROL. THE CONTACT STATED THAT ALL POWER STEERING ABILITY WAS LOST. THE DRIVER WAS ABLE TO CONTROL THE STEERING WHEEL WITH FORCE AND COASTED THE VEHICLE TO A SAFE LOCATION. THE VEHICLE WAS TOWED TO CROSSROADS FORD (2333 WALNUT STREET, CARY, NORTH CAROLINA, 27518, (919) 335-4612) WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY GEAR (PART NUMBER: DB5V3504NE) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE PULLING OUT OF A PARKING SPACE, THE VEHICLE LOST STEERING ABILITY AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,700.

Mileage: 49,700

HAD PROBLEMS WITH POWER STEERING NOT WORKING OVER SEVERAL YEARS (VERY INTERMITTENT, MAYBE 1-2 TIMES/YR). RESTARTING THE VEHICLE TYPICALLY FIXED THE PROBLEM. POWER STEERING WENT OUT AGAIN PERMANENTLY AT 125K MILES (AFTER GOING OUT TWICE THE DAY BEFORE). THIS PROBLEM ONLY OCCURRED ON VEHICLE STARTUP (IE. NEVER HAPPENED WHILE THE VEHICLE WAS IN MOTION). SAW ISSUES WITH OTHER FORD EXPLORERS HAVING THE SAME ISSUE; HOWEVER, MY PARTICULAR VEHICLE WAS NOT COVERED.

Mileage: 125,000

I WAS DRIVING ONE DAY IN 8/2018 AND I BEGAN HEARING THIS CLICKING SOUND AND THEN MY STEERING WHEEL BECAME HARD TO TURN IF I WAS AT A LOW RATE OR SPEED. I TRIED BACKING OUT OF MY DRIVE WAY AND MY STEERING WHEEL JUST LOCKED. I WAS ABLE TO GET THE DEALERSHIP TO HAVE A DIAGNOSTIC DONE THAT COST $130.00 TO BE TOLD THAT MY CAR NEED A POWER STEERING RACK AND MY ESTIMATE WAS FOR $2500.00. MY TOTAL CAME TO $2424.05 AFTER I ALSO NEED A BATTERY. THE COST FOR THIS PART IS CRAZY $1564.92. THIS PROBLEM SHOWS THAT THEY RECALLED IT BEFORE AND NOW THEY DON'T WANT TO ACKNOWLEDGE IT FOR MY CAR. IT A 2013 FORD EXPLORER AND I HAVE SEEN SEVERAL COMPLAITS WITH THE EXACT SAME ISSUE.

Mileage: 114,037

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE POWER STEERING SEIZED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE CONTROL MODULE WAS FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

Mileage: 125,000

LOSS OF POWER STEERING. WHILE DRIVING ON THE HIGHWAY THE SERVICE POWER STEERING AND TRACTION CONTROL LIGHTS CAME ON AT THE SAME TIME. THE STEERING WHEEL LOCKED UP AND MANUAL STEERING WAS NOT POSSIBLE. THE CAR HAD TO BE TOWED TO THE DEALERSHIP. I BELIEVE THIS SHOULD FALL UNDER THE POWER STEERING RECALL.

Mileage: 102,000

I STARTED THE VEHICLE, PUT IT IN REVERSE, I DID NOT MOVE THE VEHICLE ONLY ENGAGED THE TRANSMISSION TO REVERSE AT THAT TIME A CHIME WENT OFF AND THE VEHICLE NOTIFIED ME THAT THERE WAS A POWER STEERING ASSIST DEFAULT.I TURNED OFF THE VEHICLE. WENT INSIDE TO LOOK ON INTERNET TO SEE POSSIBLY WHAT THE PROBLEM WAS. THERE IS A RECALL FROM FORD FOR THIS EXACT PROBLEM, HOWEVER MY VEHICLES VIN NUMBER DOES NOT MATCH THE RECALLED VEHICLES SUNRISE FORD FORT PIERCE FL STATED THEY PROBABLY COULD NOT FIND THE ERROR UNTIL IT HAPPENS AGAIN. I CAN ONLY HOPE THAT THIS DOES NOT HAPPEN WHILE I AM DRIVING

Mileage: 104,618

I WAS DRIVING ON A TOLL ROAD, STARTED TO NOTICE MY STEERING WHEEL BECOMING TIGHT, MY SERVICE POWER STEERING ASSIST LIGHT CAME ON. I PROCEEDED TO EXIT AND WHEN I TURNED MY WHEEL LOCKED UP AND MY VEHICLE SHUT DOWN AND HAD TO BE TOWED TO FORD SERVICE CENTER. I WAS UNABLE TO TURN THE STEERING WHEEL IT WAS LOCKED UP. I AM WAITING FOR DIAGNOSTIC BUT DEALER HS ALREADY STATED MY VIN IS NOT COVERED UNDER THE STEERING COLUMN RECALL. CONTRARY TONWAIT YOU HAVE POSTED IN THIS SITE MY YEAR MAKE MODEL HAS BEEN RECALLED. PLEASE ADVISE MY CARE IS AT 66000 MILES AND THIS IS A KNOW DEFECT . SOMETHING NEEDS TO BE DONE WITH A THE REPORTS AND COMPLAINTS ABOUT THE SAME THING COMING INTO YOUR WEB SITE .

Mileage: 66,314

WHILE DRIVING DOWN THE ROAD ON THE HIGHWAY AND MY WARNING LIGHTS CAME ON SAYING "SERVICE POWER STEERING NOW" I LOST COMPLETE CONTROL OF THE POWER STEERING AND IT BECAME VERY DIFFICULT TO CONTROL. I WAS TOLD BY FORD THAT THERE WAS A RECALL FOR THESE CARS WITH THE SAME EXACT ISSUE BUT MY CAR WAS 3 MONTHS OUTSIDE OF THE RECALL DATES

Mileage: 95,000

I WAS DRIVING MY WIFE'S VEHICLE WHEN THE POWER STEERING STOPPED WORKING. I WAS DRIVING ON A 45 MPH ROAD HEADED TOWARDS THE THRUWAY. LUCKILY I HAD TIME TO AVOID THE ON-RAMP AND PULL INTO A PARKING LOT. CALLED MY LOCAL MECHANIC AND HAD TO DRIVE 15 MIN SO HE COULD SCAN FOR CODES, IT WAS A LONG LIST. HE CLEARED THEM AND I DROVE IT HOME,IT SEEMED OK. MY 2013 EXPLORER IS NOT ON THE RECALL LIST AT THIS TIME.

Mileage: 51,811

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING AND MAKING TURNS, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE DRIVER POWERED OFF THE ENGINE, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT CALLED SAM PACK'S FIVE STAR FORD CARROLLTON AT (972) 242-6415 (LOCATED AT 1635 S INTERSTATE 35E, CARROLLTON, TX 75006) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

Mileage: 47,000

WHILE DRIVING AT HIGHWAY SPEED, THE VEHICLE LOST POWER STEERING CONTROL RESULTING IN HAVING TO MANUALLY STEER THE VEHICLE. WARNING LIGHTS FOR SERVICE POWER STEERING NOW, SERVICE ADVANCE TRAC, SERVICE STABILITY CONTROL ALL CAME ON AT THE SAME TIME. VEHICLE WAS TAKEN TO A FORD DEALER, DIAGNOSED AS EPAS STEERING RACK AS IT IS AN INTEGRATED SYSTEM. WAS INFORMED THE VEHICLE WAS NOT COVERED UNDER A RECALL WHICH RESULTS IN A $2000 REPAIR, REPLACING THE DEFECTIVE PART WITH THE SAME PART THAT IS SUBJECT TO FAURE AGAIN.

Mileage: 88,800

TAKATA RECALL MY NAME IS [XXX], I OWN A 2013 FORD EXPLORER. THE POWER STEERING ASSIST LIGHT SHOWED UP ON THE MESSAGE BOARD RESULTING IN LOSS OF POWER STEERING. I RESEARCHED RECALLS AND FOUND THERE WAS A PROBLEM WITH THIS IN 2011- 2013. I TOOK IT TO DEALER AND THEY WOULDN'T FIX IT FREE OF CHARGE UNDER RECALL. MY COMPLAINT IS IF FORD KNEW THERE WAS A PROBLEM WITH THIS THEN WHY WEREN'T THEY ALL FIXED. I BROUGHT MINE USED AND WAS UNAWARE OF A RECALL. THERE WAS AND STILL IS A PROBLEM WITH THESE VEHICLES APPARENTLY. EVENTUALLY SOMEONE IS GOING TO BE SERIOUSLY HURT WHEN THIS HAPPENS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

Mileage: 199,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IN REVERSE, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BO BEUCKMAN QUALITY FORD, 15675 MANCHESTER RD, ELLISVILLE, MO 63011, (800) 401-6441) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 99,509.

Mileage: 99,509

TAKATA RECALL. MY CAR STARTED MAKING AN AWFUL GROWLING SOUND. SHORTLY AFTER, I WAS HAVING TROUBLE STEERING. IT DOESN'T TURN WELL. MY MECHANIC TOLD ME THAT MY STEERING RACK NEEDS TO BE REPLACED. I HAVE DONE A LOT OF RESEARCH AND WAS TOLD THIS WAS A COMMON PROBLEM FOR THIS VEHICLE. THE COST IS AROUND $1700 TO BE REPLACED BY FORD. I AM ALSO STILL MAKING PAYMENTS ON MY VEHICLE. THIS HAS BEEN RECALLED IN OTHER EXPLORERS, WOULD WHY NOT ALL?

Mileage: 72,000

MY POWER STEERING WENT OUT . LUCKILY I WAS IN A PARKING LOT. OTHERWISE IT COULD HAVE BEEN TRAJIC.

Mileage: 150,000

I PURCHASED THIS VEHICLE NEW FROM THE FORD DEALER IN 2013. FIRST ISSUE, FRONT EDGE OF HOOD THE PAINT HAS BEEN BUBBLING AND COMING OFF. RUST IS UNDERNEATH. FORD REFUSED TO DO ANYTHING ABOUT IT. SECOND ISSUE AND MOST IMPORTANT, WE HAVE BEEN LOSING THE POWER STEERING FUNCTION WHILE DRIVING, THIS HAS CAUSED ERRATIC STEERING AS THE ELECTRIC POWER STEERING SEEMS TO TURN ON AND OFF. THE STEERING WILL BIND AND WHEN YOU TRY TO CONTROL THE VEHICLE AND OVER COMPENSATE AND THE ELECTRIC STEERING RE-ENGAGES, I'M ALL OVER THE ROAD. MY VEHICLE WAS NOT PART OF THE RECALL AND FORD REFUSES TO DO ANYTHING ABOUT THE ISSUE OTHER THAN FIX IT FOR $1900-$2300.

Mileage: 44,555

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN AND MADE AN ABNORMAL GRINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE CONTACT CALLED A LOCAL DEALER (AUFFENBERG FORD O'FALLON, 115 REGENCY PARK, O'FALLON, IL 62269, (618) 632-0090), BUT THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

Mileage: 80,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. PRIOR TO THE FAILURE, THE STEERING WHEEL SEIZED ON OTHER OCCASIONS. THE VEHICLE WAS TOWED TO PACKEY WEBB FORD (1815 OGDEN AVE, DOWNERS GROVE, IL 60515, (630) 598-4700) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER 14V286000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,754.

Mileage: 77,754

WHILE DRIVING ON THE HIGHWAY AT 70 MPH THE WARNING LIGHTS CAME ON AND THE POWER STEERING FAILED, CAUSING THE DRIVER TO TEMPORARILY LOSE CONTROL OF THE VEHICLE. WE LIMPED THE VEHICLE TO THE NEAREST EXIT. WE ARE BEING TOLD BY THE FORD DEALERSHIP THAT THIS IS A "COMMON OCCURRENCE" HOWEVER, OUR VIN IS NOT PART OF ANY RECALL "YET". THIS WAS A VERY DANGEROUS SITUATION AND TO NOW KNOW THAT IT IS A KNOWN ISSUE THAT FORD IS NOT ADDRESSING IS EVEN MORE UPSETTING. WE ARE NOW NEEDING TO TOW THE VEHICLE SEVERAL MILES HOME AND ATTEMPTING TO HAVE IT REPAIRED DURING A HOLIDAY WEEK. VACATION HAS BEEN CANCELLED, BUT THANK GOODNESS WE ARE STILL ALIVE. WAY TO GO FORD....

Mileage: 65,000

WHILE VEHICLE WAS IN MOTION (PARKING), ERROR POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC ERROR ILLUMINATED ON THE DASHBOARD. NO LONGER ABLE TO STEER CAR, THE CAR DID NOT DEFAULT INTO MANUAL STEERING MODE. THE CAR WILL ONLY GO STRAIGHT. THE CAR WAS TOWED TO THE DEALER. THE DEALER REPORTED THAT THE MODULE IN THE STEERING GEAR LOST COMMUNICATION AND THAT THE ENTIRE STEERING GEAR NEEDS TO BE REPLACED AS A RESULT. NHTSA ISSUED RECALL ID #14V286000 ON SOME FORD EXPLORER VEHICLES FOR SOME STEERING GEAR FAILURES, HOWEVER THE FORD DEALER STATES THAT MY VEHICLE WAS NOT INCLUDED IN THAT RECALL IN THEIR OASIS SYSTEM.

Mileage: 168,045

MY 2013 FORD EXPLORER LOST THE POWER STEERING AS I WAS DRIVING DOWN THE INTERSTATE. THE STEERING STARTED FEELING INCONSISTENT AND THEN THE WARNING LIGHT TO SERVICE POWER STEERING CAME ON ALONG WITH TRACTION CONTROL WARNING. I TOOK IT TO THE FORD DEALERSHIP AFTER TALKING TO FORD CUSTOMER SERVICE. THIS IS WHAT THEY RECOMMENDED. THE DEALERSHIP SAID MY VEHICLE IS NOT PART OF THE RECALL AND THAT I WOULD HAVE TO PAY ALMOST 1900.00 TO HAVE THE POWER STEERING FIXED IN MY EXPLORER. THIS SEEMS INSANE TO ME SINCE THERE HAVE BEEN SO MANY COMPLAINTS OF THE SAME THING HAPPENING TO SO MANY FORD EXPLORERS AND ESCAPES. I FEEL THAT MY EXPLORER ALSO WAS GIVEN A FAULTY PART AND SHOULD BE REPLACED BY FORD AT NO CHARGE TO ME.

Mileage: 109,000

ELECTRIC POWER STEERING FAILURE. WHILE DRIVE THE POWER STEERING FAILED AND WAS ALMOST IMPOSSIBLE TO CONTROL.I WAS DRIVING 45 MILES PER HOUR WHEN MY STEERING WHEEL LOCKED UP CAUSING ME TO STEER OFF THE ROAD.THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST.

Mileage: 112,000

MY VEHICLE (2013 FORD EXPLORER) LOST IT'S POWER STEERING, WHICH BASED ON THE OWNER'S MANUAL IS ELECTRIC POWER STEERING AND DOES NOT HAVE A MECHANICAL UNIT WITH FLUID. I DID SOME RESEARCH ONLINE AND A RECALL OF 1.1 MILLION VEHICLES FOR POWER STEERING UNITS EXISTS WHICH INCLUDES THE SAME MAKE MODEL AND YEAR AS MY VEHICLE. I BROUGHT MY VEHICLE TO MY DEALERSHIP AND THEY INFORMED ME THAT ALTHOUGH THERE IS A RECALL ON THE SAME MAKE MODEL AND YEAR AS MY VEHICLE, THAT MY VEHICLE IS NOT INCLUDED IN THE RECALL. I WAS CHARGED $223 FOR A DIAGNOSTIC FOR THE DEALERSHIP TO TELL ME THAT THE POWER STEERING UNIT NEEDS TO BE REPLACED AT A COST OF $1600. AFTER DOING MORE RESEARCH ONLINE, I HAVE FOUND THAT THERE ARE MANY PEOPLE WITH THE SAME VEHICLE AND PROBLEM. I FEEL LIKE ANY VEHICLE OF THE SAME MAKE, MODEL AND YEAR AS THOSE THAT WERE RECALLED FOR POWER STEERING SHOULD BE INCLUDED IN THE RECALL IF THERE IS A PROBLEM WITH THE POWER STEERING. IN ADDITION, I FOUND THROUGH MY RESEARCH THAT THE RECOMMENDED $1600 REPAIR DOES NOT GUARANTEE THAT THE SAME PROBLEM WILL NOT HAPPEN AGAIN. I CURRENTLY HAVE A LOAN ON MY VEHICLE AND I'M NOT SURE I'M INTERESTED IN PAYING FOR SUCH A REPAIR THAT I BELIEVE SHOULD BE COVERED BY FORD, SINCE THERE WAS A RECALL ISSUED FOR THE SAME PROBLEM ON VEHICLES OF THE SAME MAKE, MODEL AND YEAR. I ALSO FEEL LIKE THE DEALER WHICH I BROUGHT THE VEHICLE TO FOR THE DIAGNOSTIC OVERCHARGED ME FOR THE DIAGNOSTIC WHEN THEY KNEW WHAT THE PROBLEM WAS IN THE FIRST PLACE. IN THE RECALL NOTICE THAT I READ IT STATES THAT "LOSS OF POWER STEERING IS A SAFETY HAZARD AND SINCE IT IS HARDER TO STEER AT LOWER SPEEDS THERE IS AN INCREASED CHANCE OF GETTING IN AN ACCIDENT". I FEEL LIKE SUCH A SAFETY CONCERN SHOULD BE COVERED BY THE DEALERSHIP SINCE IT IS OCCURRING WITH SO MANY VEHICLES AND THERE IS A RECALL FOR THE SAME PROBLEM WHICH INCLUDES VEHICLES OF THE SAME MAKE, MODEL AND YEAR.

Mileage: 90,000

I BOUGHT THE 2013 FORD EXPLORER IN MAY 2013. I EXPERIENCED MY FIRST POWER STEERING LOSS ABOUT 6 MONTHS BACK. ALMOST WRECKED IT WITH FAMILY IN MY CAR. IT WAS PRETTY SCARY. I TURNED THE CAR OFF AND BACK ON AND IT STARTED WORKING AGAIN. WHEN I TOOK THE EXPLORER TO FORD FOR AN OIL CHANGE I MENTIONED THE ISSUE WITH THEM AND THEY SAID NOTHING WAS WRONG, I EVEN CALLED FOR TO LET THEM KNOW THE ISSUE BUT DID NOTHING. ALSO, KEEP IN MY MIND I WAS STILL UNDER WARRANTY. MY POWER STEERING WOULD CONTINUE TO GO OFF AND ON EVERY NOW AND THEN BUT ON MAY 2018 THIS POWER LOSS REPEATED SEVERAL TIMES AND I WAS OUT OF WARRANTY AND THEY WANTED TO CHARGE OVER $2600 TO FIX IT. THERE WAS A RECALL FOR THIS EXACT SAME ISSUE FOR 2013 EXPLORERS BUT FORD SAID MY VIN NUMBER WAS NOT PART OF THE RECALL I CALLED FORD TO SEE WHAT THEY CAN DO AND THEY WOULD NOT DO ANYTHING BECAUSE I WAS OUT OF WARRANTY NOR DID THEY CARE . I KNOW THERE WAS A RECALL ON POWER STEERING BEFORE BUT THEY SAID MY EXPLORER WAS NOT PART OF IT.

Mileage: 85,000

MY 2013 FORD EXPLORER STARTED MAKING A SCRUBBING SOUND WHILE TURNING, IT SLAP FELT 'STICKY' WHILE STEERING LEFT OR RIGHT. THE NEXT DAY AN ALERT BADGE CAME ON TO 'SERVICE POWER STEERING.' MY HUSBAND STOPPED AT THE GAS STATION AND AFTER CRANKING THE CAR BACK UP THE STEERING IS LOCKED DOWN AND WILL NOT TURN EITHER WAY. I CHECKED MY VIN ON THIS WEBSITE AND IT SAYS IT IS NOT PART OF THE RECALL.

Mileage: 122,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE DROVE OVER A POTHOLE AND INTO SOME BUSHES. THE CONTACT STATED THAT TWO UNKNOWN WARNING INDICATORS AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER (AL PIEMONTE FORD, 2500 W NORTH AVE, MELROSE PARK, IL 60160) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE DEALER DIAGNOSED THAT THE BRAKE PAD, ROTORS, AND ELECTRONIC POWER STEERING GEAR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

Mileage: 108,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 70 MPH, THE STEERING WHEEL SUDDENLY MALFUNCTIONED AND BECAME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (TUSCALOOSA FORD, 6500 INTERSTATE PWY, COTTONDALE, AL) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COLUMN WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 93,000. *TT *JS

Mileage: 93,000

I PICKED UP MY CAR FROM THE LOCAL DEALERSHIP, WHO HAD JUST REPLACED BRAKES AND ROTORS, DONE A ALIGNMENT, AND REPLACED A CIRCUIT BREAKER ON 5/16/2018. I THEN TOOK SAID CAR ON A ROAD TRIP DOWN THE EAST COAST. WHEN I FIRST GOT ONTO THE HIGHWAY, I FELT MY CAR PULLING EVER SO SLIGHTLY TO THE RIGHT. I ASSUMED THE ALIGNMENT WAS OFF AND DIDN'T THINK ANYMORE OF IT UNTIL I TRIED TO GO ACROSS THE GEORGE WASHINGTON BRIDGE, WHERE MY CAR BEGAN TO BECOME INCREASINGLY MORE DIFFICULT TO STEER AND HANDLE. SEVERAL WARNINGS CAME ACROSS THE DASHBOARD, INCLUDING 'SERVICE POWER STEERING', ALONG WITH TWO TRACTION CONTROL LIGHTS ON THE OPPOSITE SIDE. I PULLED OFF INTO THE NEAREST SERVICE STATION ON THE NJ TURNPIKE, WHERE I COULD NO LONGER STEER THE CAR (AS I WAS DECREASING SPEED), AND THE RED WARNING FLASHING 'SERVICE POWER STEERING NOW' APPEARED. I PUT MY VEHICLE IN PARK, AND COULD NOT MOVE THE STEERING WHEEL AT ALL. I HAD TO HAVE MY CAR TOWED TO THE NEAREST DEALERSHIP TO BE SERVICED, RENT A CAR, AND DRIVE BACK HOME. IT IS ABSURD THAT 196,000 OTHER EXPLORERS WERE RECALLED FOR THIS PROBLEM, BUT MINE WAS NOT (ALONG WITH ABOUT 150+ OTHER CASES I RESEARCHED BEFORE REPORTING THIS PROBLEM. I HAVE 77,000 MILES ON MY CAR, EXTENDED AND POWERTRAIN WARRANTIES, AND HAD TO PAY $2000 PLUS NJ STATE TAXES OUT OF POCKET FOR A PROBLEM THAT SHOULD HAVE NEVER HAPPENED. THIS IS MY FIRST FORD, AND IT'S DISAPPOINTING THAT THEY AREN'T INCLUDING THESE OTHER AFFECTED VEHICLES WITH THE SAME ISSUE IN A RECALL.

Mileage: 77,943

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME STIFF WHILE TURNING AND REMAINED IN THE POSITION OF THE TURN. HALL FORD LINCOLN IN NEWPORT NEWS, VIRGINIA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RACK AND PINION AND THE STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

POWER STEERING DOES NOT WORK AT TIMES ON START UP. COULD GO OUT AT HIGH RATE OF SPEED AND CAUSE AN ACCIDENT. SHOULD BE A RECALL

Mileage: 106,000

THE RACK AND PINION STEERING GEAR FAILED. I WAS NOT DRIVING AT THE TIME. THERE IS A RECALL ON 2011 TO 2013 FORD EXPLORERS FOR THIS ISSUE, HOWEVER THE RECALL WAS FOR 2011-2013 MODELS BUILD THROUGH 2/28/12. CLEARLY THIS ISSUE WAS NOT RESOLVED IN FUTURE MODELS. MY VEHICLE'S STEERING FAILED AT 43,000 MILES.

Mileage: 43,135

STEERING COLUMN IS SUPPOSEDLY DAMAGED BY "ENVIRONMENTAL FACTORS" ACCORDING TO DEALER SERVICE. I AM NOT SURE HOW THE ENVIRONMENT GETS IN THERE BUT THEY WON'T COVER IT EVEN WITH THE FORD PREMIUM CARE WARRANTY PACKAGE. THE VEHICLE IS ONLY 5 YEARS OLD 59,000 MILES. CAN'T TURN STEERING WHEEL EASILY, IT SKIPS SOMETIMES. THEY SAY THERE IS RUST AND CORROSION IN THERE AND ALMOST $1000 TO REPLACE AFTER PAYING OVER $2600 FOR THIS SUPER PACKAGE WARRANTY. IT COST ME $135 FOR THEM TO TELL ME THEY WOULDN'T COVER ANY OF IT!! I CAN'T BELIEVE FORD IS NOT DOING ANYTHING ABOUT THIS ISSUE THAT IS PRETTY COMMON AFTER DOING SOME RESEARCH. PEOPLE NOT TO BE ABLE TO TURN THEIR STEERING WHEEL COULD TURN INTO A MAJOR ISSUE. IF I GET INTO AN ACCIDENT FOR NOT BEING ABLE TO TURN WHEN THEY WOULDN'T COVER ANYTHING BETTER BE SURE I WILL BE GETTING A LAWYER.

I HAD THE SAME POWER STEERING ISSUE THE OTHER 150+ PEOPLE HAVE POSTED. FORD RECALL -14S06, NHTSA RECALL - 14V-286. FORD IS 100% AWARE OF THIS AND THEIR OFFICIAL STANCE IS THEY WILL NOT TAKE ANY ACTION UNLESS THE NHTSB DIRECTS THEM TO. MY GOAL OF REPORTING THIS INFORMATION IS TO HOPEFULLY HAVE AN INVESTIGATION OPENED. I TRULY HOPE IT DOES NOT TAKE A SERIOUS ACCIDENT OR DEATH FOR THIS TO GET THE PROPER ATTENTION IT DESERVES. I DON'T BLAME NHTSB ON THIS AS I'M SURE LIKE MANY ORGANIZATIONS THEY ARE FOCUSED ON THE URGENT TOP ISSUES. I'VE DRIVEN A NUMBER OF VEHICLES AND WHILE THERE HAVE BEEN FAILURES THAT HAVE BEEN FRUSTRATING, THIS IS THE FIRST TIME I HAD SOMETHING HAPPEN WHERE I WAS TRULY CONCERNED ABOUT SAFETY. THERE WERE NO WARNING LIGHTS OR SOUNDS TILL ROUGHLY AN HOUR OR 70 MILES AFTER I HAD BEEN DRIVING AND DEALING WITH THE ISSUE. THIS IS IN DIRECT CONTRACTION TO FORDS STANCE THAT DRIVERS ARE NOTIFIED. EVEN WITH THAT CONCENTRATED EFFORT I WAS NOT ABLE TO STAY IN MY LANE. IT WAS NOT POSSIBLE TO KEEP THE VEHICLE IN A STRAIGHT LINE ON THE FREEWAY. AS MY VEHICLE WOULD START TO DRIFT OUT OF A STRAIGHT LINE I WOULD MAKE A MINOR CORRECTION, THE VEHICLE WOULD CONTINUE TO DRIFT, SO I MADE AN INCREASED CORRECTION, THEN THE VEHICLE WOULD HAVE A DELAYED RESPONSE TO MY INPUTS WHICH CAUSED OVER CORRECTION AND REQUIRED ME TO COUNTER CORRECT IN AN EFFORT TO STAY IN MY LANE. THE ISSUE IN MOST CASES APPEARS WITHIN 59,000 TO 73,000 MILES. AS 2013+ EXPLORERS HIT THIS MILEAGE THE NUMBER OF DANGEROUS SITUATIONS WILL INCREASE. THERE HAVE BEEN OVER 30 REPORTED INSTANCES IN JUST THE LAST 4 MONTHS ALONE NOT COUNTING OTHER MODEL YEARS. THIS DOESN'T TAKE INTO ACCOUNT PEOPLE NOT REPORTING SINCE THE VEHICLE IS OUT OF WARRANTY. IN TOTAL THERE HAVE BEEN OVER 150 REPORTS AND THAT DOESN'T INCLUDE THE EARLY POPULATION OF 2013 VEHICLES THAT WAS INCLUDED IN THE RECALL.

Mileage: 63,000

ELECTRIC POWER STEERING (EPAS) COMPLETELY FAILED AGAIN. THIS TIME I DROVE THROUGH DEEP WATER OVER THE ROADWAY (16" DEEP). A DAY LATER A NOISE (LIKE AN UN-LUBRICATED ROLLER BEARING TURNING) COULD BE HEARD EVERY TIME THE STEERING WHEEL WAS TURNED SUBSTANTIALLY (LIKE WHEN PARKING). AFTER 4-DAYS THE STEERING SYSTEM, ACCUTRAK, AND STEERING FAILURE MESSAGES CAME ON THE INFORMATION SCREEN WHILE DRIVING, BUT I WAS STILL ABLE TO DRIVE WITHOUT EFFORT. I WAS ABLE TO DRIVE TO MY DESTINATION, BUT WHEN I SWITCHED OFF THE VEHICLE AND RESTARTED IT, THE POWER STEERING WAS TOTALLY DEAD! IT REQUIRED SUPERMAN STRENGTH TO TURN WHEEL AND DRIVE. THOSE ARE THE FACTS. MY OPINION IS THAT FORD'S EPAS STEERING SYSTEM IS TERRIBLY DESIGNED, AND DANGEROUS! WHEN AN EPAS FAILS, IT SHOULD NOT BE MONUMENTOUSLY HARDER TO STEER THAN A FAILED HYDRAULIC POWER STEERING SYSTEM!!! (YOU CAN DRIVE OLDER CARS WITH FAILED HYDRAULIC POWER STEERING FOREVER!) I AM VERY AMAZED THAT MORE PEOPLE ARE NOT DEAD BECAUSE OF THIS DEFECTIVE SYSTEM.

Mileage: 135,600

STEERING HARD WITH GRINDING NOISE. PARKED VEHICLE. UPON NEXT ATTEMPT TO DRIVE POWER STEERING DID NOT WORK UNTIL HEAVY FORCE TO TURN WHEEL. WAS ABLE TO DRIVE VEHICLE WHICH HAD LOUD GRINDING NOISE WHEN TURNING LOW SPEED BUT AFTER STOP NO POWER ASSIST WORKED.

Mileage: 94,000

2013 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *LD *TR

WHILE DRIVING ON THE FREEWAY AND CHANGING LANES TO THE RIGHT, THE STEERING LOCKED UP AND CAUSED THE CAR TO GO OFF RIGHT SIDE OF FREEWAY. LUCKILY I WAS HEADING IN A REALATIVELY SAFE DIRECTION. I HAD THE CAR TOWED TO THE NEAREST FORD DEALER AND THEY SAID THE ELECTRONIC STEERING MODULE HAD LOST ITS POSITION AND FAILED. THEY ALSO TOLD ME THIS IS A KNOWN PROBLEM AND FORD MAY COVER REPAIR. HOWEVER THEY DID NOT. THIS VIN IS OUTSIDE OF THE CURRENT RECALL PERIOD FOR THE SAME ISSUE.

Mileage: 65,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED. IT WAS UNKNOWN IF THERE WERE ANY WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DAVE LITTLETON FORD DEALER (1098 US-169, SMITHVILLE, MO 64089) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT BELIEVED THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 82,419. THE VIN WAS NOT PROVIDED.

Mileage: 82,419

ELECTRIC POWER STEERING FAILURE . WHILE DRIVE THE POWER STEERING FAILED AND WAS ALMOST IMPOSSIBLE TO CONTROL

Mileage: 68,000

2013 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE VIN NOT LISTED UNDER POWER STEERING CONTROL MODULE RECALL NOTICE. CONSUMER HAS PREVIOUS COMPLAINT ON ANOTHER VEHICLE IN ARTEMIS. *SMD THE CONSUMER STATED THE STEERING WOULD NOT ALWAYS FUNCTION ON INITIAL START UP. THE CONSUMER WAS ADVISED THAT THERE WAS A STEERING RECALL, BUT THE VEHICLE'S VIN WAS NOT INCLUDED. *JS

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE STEERING ABILITY RETURNED TO NORMAL THE NEXT DAY. FOUR DAYS LATER, THE STEERING WHEEL BECAME DIFFICULT TO TURN AGAIN. ON ANOTHER OCCASION, WHILE THE VEHICLE WAS IDLING, THE CONTACT EXITED THE VEHICLE AND THE DOOR LOCKS MALFUNCTIONED. THE CONTACT BECAME LOCKED OUT OF THE VEHICLE. THE VEHICLE WAS CURRENTLY AT CHAPMAN AUTO STORE (6744 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 646-2000), BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

Mileage: 129,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL WAS LOOSE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (BONDY'S FORD LINCOLN, 3615 ROSS CLARK CIR, DOTHAN, AL 36303, (877) 858-3522) WHERE IT WAS DIAGNOSED THAT A NUT BECAME DISCONNECTED. THE DEALER REPLACED THE PART AND INSPECTED THE STEERING AREA. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12017 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 43,517. *TT

Mileage: 43,517

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL FAILED TO MOVE AND THE DEFAULT STEERING WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,157.

Mileage: 70,157

STEERING GOT REALLY HARD WHILE DRIVING, COULD BARELY TURN THE WHEEL. FELT LIKE I DIDN'T HAVE POWER STEERING. DID IT SEVERAL TIMES ON WAY HOME TRYING TO TURN. NEXT MORNING STEERING WHEEL WAS COMPLETELY LOCKED. CALLED A TOW TRUCK AND DELIVERED TO FORD DEALER. THEY SAID THE STEERING RACK (POWER ASSISTED) IS DEFECTIVE AND WILL NEED TO BE REPLACED. I TOLD DEALER THIS WAS EXTREMELY DANGEROUS, AND THAT I WANTED THE DEFECTIVE PART BACK.

Mileage: 110,000

SAME PROBLEM THAT HUNDREDS OF OTHER FORD OWNERS HAVE COMPLAINED ABOUT, THE POWER STEERING STOPS WORKING, STEERING WHEEL LOCKS UP, THE WARNING POWER STEERING FAULT LIGHT COMES ON. HAD CHECKED AT CLASIC FORD IN SMITHFIELD, NC SAID THERE WERE 99 FAULK CODES LISTING THAT THERE WAS A LOSS OF MOTOR POSITION SENSOR SIGNAL, WHICH MENT THAT THE STEERING RACK ASSEMBLY HAD TO BE REPLACED. THE VERY SAME PROBLEM THAT THE 14S06 FORD RECALL IS FOR, BUT THIS VEHICLE WAS BUILT AFTER THE APPROVED DATES ,BUILT AT THE SAME PLANT CHICAGO, FORD DOES NOT CARE ENOUGH ABOUT THEIR CUSTOMER SAFETY THEY JUST WANT YOUR DOLLARS. DEALSHIP SAYS IT WILL COST $2500.00 TO FIX. VEHICLE ONLY HAS 59,000 MILES.

Mileage: 58,000

WHILE DRIVING ON THE HIGHWAY MY STEERING STARTED TO STIFFEN. I HAD TROUBLE TURNING AND CORRECTING MY STEERING. THERE IS A RECALL SPECIFICALLY FOR THIS ISSUE BUT MY TRUCK IS NOT COVERED. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE RESOLVED IMMEDIATELY.

Mileage: 75,000

AFTER STARTING I NOTICED THE STEERING VERY HARD TO TURN. ALMOST LIKE IT HAD LOST POWER STEERING. WHEN TURNING, AT FIRST IT IS HARD TO TURN, THEN BECOMES EASY AND THEN GOES BACK TO BEING HARD TO TURN. CALL MY LOCAL DEALERSHIP AND WA STOOD SOME 2013 MODEL YEARS ARE COVERED AND SOME NOT. IF NOT COVERED, THE COST TO REPLACE THE ELECTRONIC MODULE WOULD $1,800.00. VERY VERY DANGEROUS TO DRIVE. HOW CAN SOME MODEL YEAR 2013 BE COVERED ON A RECALL AND OTHERS NOT>

Mileage: 162,000

SHORTLY AFTER MERGING ONTO THE HIGHWAY I STARTED TO FEEL RESISTANCE IN THE STEERING WHEEL. THE STEERING WHEEL WAS "STICKING". WHEN I ATTEMPTED TO MAKE SLIGHT ADJUSTMENTS TO THE STEERING WHEEL IS FELT AS IF IT STICK, THEN BREAK FREE. IT FELT LIKE I LOST FINE CONTROL OF MY STEERING. I GOT OFF THE HIGHWAY AND WHILE DRIVING AT SLOWER SPEED I FELT THE SAME SENSATION. I COULD ALSO HEAR WHAT SOUNDED LIKE GRINDING NOISE WHEN TURN THE WHEEL BOTH LEFT AND RIGHT. THE PROBLEM ALSO GENERATED ALOUD GRINGING NOISE. I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT E STEERING RACK WAS FAILING AND WOULD NEED TO BE REPLACED AT A COST OF $1900. THE VEHICLE IS 2013 FORD EXPLORER WITH 72,000 MILES. I DISCOVERED THAT THERE WAS A RECALL FOR THIS PROBLEM ON MY MAKE AND MODEL YEAR BUT MY VEHICLE WAS NOT COVERED UNDER THE RECALL.

Mileage: 72,000

DOOR PANELS OUT OF LINE. RPMS DROP TO 0 WHILE SITTING, CARBON MONOXIDE, FRONT END NOISE, SEAT BROKE, BACK VENTS POURED WATER IN, TRANSMISSION SLIPPING BLINKER SWITCH REPLACED, MODULAR REPLACED, BACK UP CAMERA SYSTEM REPLACED. FRONT END WORKED ON MORE THAN 7 TIMES.

TAKATA RECALL MY POWER STEERING SYSTEM ERROR HAS POPPED UP 2 TIMES NOW TO WHERE I AM UNABLE TO STEER MY CAR. THIS TOOK PLACE RIGHT AFTER I TURNED MY CAR ON AND STARTED DRIVING AWAY. I WAS LUCKILY IN A PARKING LOT WHEN IT TOOK PLACE SO I STOPPED PUT MY CAR IN PARK TURNED MY CAR OFF AND BACK ON AGAIN. I HAVE TALKED TO AN AUTO MECHANIC AND HE HAS INFORMED ME THAT IT IS THE SENSOR THAT IS MALFUNCTIONING. THIS IS SO DANGEROUS AND I HAVE ONLY HAD THIS CAR FOR 2 YEARS NOW. THIS COULD PUT ME AND MY FAMILY IN EXTREME DANGER!!!

Mileage: 113,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED OR WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND TRAC WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT NO FAILURE CODES WERE FOUND. THE CONTACT CALLED TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375, (877) 359-7182) AND WAS INFORMED THAT THERE WERE NO OPEN RECALLS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

Mileage: 52,000

SO, IT WAS -17 DEGREES THE OTHER DAY IN MINNESOTA AND WE PACKED OUR CAR TO LEAVE TOWN. WENT TO START THE VEHICLE AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. ALONG WITH SERVICE ADV. TRAC FAILURE AND TERRAIN MANAGEMENT SYSTEM FAULT. THIS IS NOT THE FIRST TIME IT HAS HAPPENED, IT HAS HAPPENED THREE OR FOUR TIMES. EXCEPT USUALLY WE CAN SHUT THE CAR OFF AND THEN RESTART IT AND "WALLA" IT WORKS FINE. EXCEPT THIS TIME:( (SAD FACE)! I WAS A LITTLE WORRIED ABOUT DRIVING IT TO THE FORD DEALER IN ORDER TO HAVE IT CHECKED OUT HOWEVER LIFE GOES ON (I'M EX MILITARY). THE WIFE DROVE THE F350 I DROVE THE EXPLORER. WE "FIST BUMPED" SHE WISHED ME LUCK AND WE DROVE 12 MILES WITHOUT KILLING ANYONE. YIPPEE . $47.48 LATER THEY TOLD ME THE COMPUTER IS READING BLA BLA BLA.. DOLLAR SIGNS ARE GOING THROUGH MY HEAD. ($1910.42) IS THE ESTIMATE. HMMM... IM THINKING MAYBE THERE IS A RECALL ON THIS. I FOUND THE RECALL!!! SO I THOUGHT! MY CAR WAS A FEW MONTHS TO NEW??? (WHAT THE) WELL, THAT DOESN'T MAKE SENSE OR (CENTS) (IT DOES FOR FORD) I CONTACT THE NHTSA AND FORD TO SEE IF THERE IS ANYTHING THAT CAN BE DONE SO I DONT HAVE TO PAY FOR THIS OUT OF MY POCKET. I EXPLAINED THE PROBLEM TO THE FORD CONSUMER AND TOLD HER THAT WE NEED TO DRIVE THIS CAR IF FORD CANT RESOLVE THE ISSUE. THE GIRL ON THE OTHER END BLESS HER HEART, TOLD ME WE WILL JUST HAVE TO DRIVE IT THE WAY IT IS. WHAT??? I DON"T THINK SHE UNDERSTOOD THE PROBLEM AT HAND! WHAT IF THE STEERING KICKS IN AT 60 MILES AN HOUR? (UMM NOT GOOD)!!! IM HOPING FORD READS THIS BLOG AND UNDERSTANDS THE PROBLEM. PLEASE GIVE ME STRENGTH TO DRIVE THIS CAR AND THE REFLEXES IT MAY TAKE TO AVOID AN ACCIDENT. THANKS FOR NOTHING AT THE MOMENT FORD. I DO BELIEVE IN YOU!!

Mileage: 130,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE HAD TO BE TURNED OFF TO RESET THE WARNING INDICATOR. THE VEHICLE WAS TAKEN TO THE DEALER (PARK RAPIDS FORD, 1205 PARK AVE S, PARK RAPIDS, MN 56470) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

DEADLY CONSEQUENCE INVOLVING POWER STEERING IN FORD EXPLORERS. THIS IS A "KNOWN ISSUE" THAT FORD CONTINUES TO HAVE ISSUES WITH. THE STEERING GOES OUT UNEXPECTEDLY, MAKES AWFUL NOISES AND MAKES IT HARD TO TURN. FORD HAD A RECALL ON THIS BUT MANY FOLKS CONTINUE TO HAVE ISSUES WITH POWER STEERING GOING OUT WHICH COULD LEAD TO SERIOUS EVENTS AND/OR TRAGEDY ON HIGHWAYS. FORD CUSTOMER SERVICE IS TRAINED TO TELL CUSTOMERS THAT ITS THEIR RESPONSIBILITY TO PAY THE $2,000 TO FIX IT. I AM FULLY CAPABLE AND OK WITH PAYING FOR CAR REPAIRS FROM WEAR AND TEAR BUT I DONT THINK POWER STEERING GOING OUT IN THOUSANDS OF CARS, MANY WITH MILES WELL BELOW 60,000 SHOULD HAVE THIS PROBLEM! FORD KEEPS HAVING TO UPGRADE THEIR SYSTEMS AND SOFTWARE BECAUSE THIS PART IS PROBLEMATIC. AT LEAST THEY COULD OFFER TO PAY FOR THE PART OR LABOR BUT IT IS EASIER FOR THEM TO HAVE THE NHTSA FORCE THEM TO DO IT THAN TO DO IT VOLUNTARILY. THUS, THEIR CUSTOMERS ARE LEFT HOLDING THE BAG. DISAPPOINTING.

Mileage: 68,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING COLUMN REQUIRED EXCESSIVE EFFORT TO OPERATE NORMALLY AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. BARTON FORD (1600 N MAIN ST, SUFFOLK, VA) DIAGNOSED THAT THE POWER STEERING RACK FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000(STEERING) DUE TO THE MANUFACTURED DATE OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

Mileage: 125,000

ELECTRIC ASSIST STEERING HAS STARTED TO FAIL. THIS CAUSES PERIODIC, SUDDEN LOSS OF STEERING ASSIST. WITHOUT ASSIST, THE STEERING IN VERY DIFFICULT TO MANAGE AND REPRESENTS A SAFETY ISSUE. THERE IS A RECALL, BUT FORD CLAIMS ALL PROBLEMS ASSOCIATED WITH THE RECALL WERE FIXED A FEW MONTHS PRIOR TO OUR BUILD DATE. APPARENTLY NOT. NOW THEY WANT 10% OF THE VALUE OF THE CAR FOR REPAIR.

Mileage: 89,000

AFTER NORMAL STARTUP OF THE VEHICLE, POWER STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC MESSAGES APPEARED ON THE INFO CENTER ON THE LEFT OF THE INSTRUMENT CLUSTER. TRACTION CONTROL LIGHT AND TRACTION CONTROL OFF LIGHT WERE BOTH ILLUMINATED. THE VEHICLE HAD NO POWER STEERING. IT WAS VERY DIFFICULT TO STEER HOWEVER THE PARKING LOT WAS SNOW COVERED MAKING IT SOMEWHAT EASIER. DRIVER WAS VERY STRONG AND ATHLETICALLY FIT SO THE DRIVER WAS ABLE TO MANEUVER IT THE 8 MILES TO THEIR RESIDENCE. CALLED THE DEALER, DEALER STATED THERE WAS A RECALL FOR THIS ISSUE BUT MY VEHICLE BUILD DATE WAS NOT WITHIN THE RANGE OF THE RECALL BUILD DATES, SO NO ASSISTANCE WAS OFFERED IN TERMS OF A RECALL. DEALER FURTHERMORE MADE THE REPAIRS TO THE VEHICLE WITH A GENUINE FORD PART PURCHASED BY THE OWNER, BUT INSTALLED BY THE DEALER SERVICE CENTER.

Mileage: 101,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE EPS FAILED TO FUNCTION WITHOUT WARNING AND CAUSED THE STEERING WHEEL TO TIGHTEN AND BECOME DIFFICULT TO TURN IN EITHER DIRECTION. THREE DEALERS (BELK FORD, (800) 696-4661), (HALLMARK FORD, (662) 563-7684), AND (METRO FORD, (662) 841-1000) WERE CALLED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL FOR THE EPS. THE MANUFACTURER ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE EPS RECALL AND PROVIDED NO SOLUTION. THE CONTACT WAS EXPECTED TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

POWER STEERING TO THIS VEHICLE SUDDENLY STOPPED. DASHBOARD LIT UP WITH A CAR AND SQUIGGLY LINE SIGNAL, INDICATING "SERVICE ADVANCE TRACK". PROBLEM IS, IF I WERE DRIVING ANY FASTER, I CLEARLY WOULD HAVE BEEN IN AN ACCIDENT! THANKFULLY, I JUST PULLED ONTO MY STREET SO MY MPH WAS 10. ADDITIONALLY, I HAD THE VEHICLE TOWED TO MIDAS (MY LOCAL SERVICER), ONLY TO RECEIVE A CALL THAT MY VEHICLE COULD ONLY BE SERVICED BY FORD DEALER DUE TO IT BEING THE "ELECTRIC POWER STEERING". I CONTACTED MY LOCAL FORD SERVICER, WHO COUNTERED ME WITH A $110 JUST LOOK AT MY VEHICLE FEE, WHICH WILL THEN BE ADDED TO WHAT EVER GOD KNOWS WHAT THEY ARE GOING TO CHARGE ME FEE. IF THIS MATTER IS ELECTRICAL IN NATURE, FORD DEFINITELY HAVE SOME EXPLAINING TO DO.

Mileage: 79,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL JERKED AND BECAME DIFFICULT TO MANEUVER. THE ADVANCETRAC WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED FUTURE FORD OF SACRAMENTO AT (916) 547-2285 (4625 MADISON AVE, SACRAMENTO, CA 95841) WHERE IT WAS CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 117,000.

Mileage: 117,000

POWER STEERING RANDOMLY GOES OUT LOCKING STEERING WHEEL. HAS HAPPENED SEVERAL TIMES IN THE PAST YEAR, EACH TIME HAS BEEN WHEN I'VE STARTED THE SUV AND ATTEMPTED TO TURN THE STEERING WHEEL, IT LOCKS AND DISPLAYS INDICATION LIGHT. TURNING OFF THE VEHICLE AND RESTARTING ALLOWS IT TO WORK PROPERLY AGAIN. LAST TIME IN DEC. 2017 IT LOCKED AS I WAS BACKING UP. USUALLY HAS ONLY OCCURRED WHILE VEHICLE IS PARKED AND I HAVEN'T ALREADY BEEN IN MOTION.

Mileage: 97,000

ON TWO SEPARATE OCCASIONS WHILE IN PARK...THANK GOODNESS.. MY STEERING WHEEL LOCKED UP WHERE I COULD NOT TURN THE WHEEL RIGHT OR LEFT, OR JUST SLIGHTLY BECAUSE THE STEERING WHEEL WAS TO HARD TO TURN. THE THIRD OCCASION WAS WHILE DRIVING, VEHICLE IN MOTION, AND ALL OF A SUDDEN THE STEERING LOCKED UP AGAIN...LUCKILY I WAS ABLE TO PULL OVER AND RESTART THE VEHICLE AND THAT SEEM TO FIX THE ISSUE. TO ME THIS ISSUE SEEMS TO BE A MANUFACTURE DEFECT AND NOT A SIMPLY WEAR AND TEAR OF THE VEHICLE. I WILL BE GETTING THIS ISSUE FIXED SOON, AS NOT TO CAUSE AN ACCIDENT, HOWEVER I STRONGLY RECOMMEND THIS ISSUE BE LOOK INTO FOR THE MOST IMPORTANT REASON OUR SAFETY, BUT I ALSO DON'T THINK THAT WE THE CONSUMER SHOULD BE PAYING FOR FAULTY PRODUCTS BECAUSE SOMETHING WITH THE MANUFACTURE WAS NOT DONE RIGHT OR WAS NOT INSPECTED FURTHER. FIRST INCIDENT HAPPEN AROUND MAY OF 2017 TO CURRENT. *BF THE CONSUMER REQUESTED AN EXPLANATION AS TO WHY THE VEHICLE WAS NOT INCLUDED IN THE RECALL.*JS *TR

Mileage: 60,000

POWER STEERING WENT OUT SEVERAL TIMES WHILE DRIVING VEHICLE. ALL INCIDENCES HAPPENED WHILE THE VEHICLE WAS IN MOTION. FIRST WENT OUT WHILE IN REVERSE IN NOV OF 2017. COULD NOT STEER CAR. BRAKES APPLIED TO PREVENT HITTING A STATIONARY OBSTACLE. WAS IN A PARKING LOT. TURNED OFF. POWER STEERING ONCE AGAIN RESUMED. LATER DATE OF DECEMBER 2017 VEHICLE LOST STEERING IN TWO MORE INCIDENTS. BRAKE BEFORE HITTING OTHER VEHICLES PREVENTED CRASH. AFRAID TO DRIVE VEHICLE, USING ANOTHER. VEHICLE HAS APPROXIMATELY 59K MILES. TOOK VEHICLE TO FORD DEALERSHIP FOR INSPECTION. INSPECTION SHOWS POWER STEERING ASSIST FAILURE. RECOMMENDED TO REPORT TO FORD. VEHICLE NEEDS POWER STEERING GEAR ASSEMBLY. 2012 RECALL SHOWS THE SAME HAZARDOUS ISSUE. JANUARY 2018 SUBMITTED CLAIM TO FORD. DEALERSHIP ORDERING STEERING GEAR ASSEMBLY. CONTACTED FORD TO ASSIST WITH FINANCIAL END OF CLAIM. FORD RECALLED 2011-2012 VEHICLES WITH SAME PROBLEM. REQUEST ASSISTANCE WITH REPAIR AND FINANCIAL ASPECT. OWNER AFRAID TO DRIVE VEHICLE, FEELS THAT IT COULD GO OUT AT ANY TIME. GOING IN TO VICTOR FORD FOR THE REPAIR WILL SAVE RECEIPTS FOR FURTHER FORD INVESTIGATION AND RECALL.

Mileage: 59,000

AFTER TURNING ON MY 2013 FORD EXPLORER AFTER BEING STATIONARY THE POWER STEERING ASSIST FAULT WARNING LIGHT CAME ON MAKING THE CAR HARD TO STEER. AFTER BRINGING IT TO MY LOCAL FORD DEALER, THEY INFORMED ME THAT MY VEHICLE WAS NOT UNDER THE SPECIFIC RECALL AS THE OTHER 2013 FORD EXPLORERS FROM 2014, ALTHOUGH IT IS EXPERIENCING THE SAME ISSUE.

Mileage: 93,000

ON DEC 27, 2017, I STARTED MY CAR & RECEIVED THE POWER STEERING ASSIST FAULT MESSAGE ON MY DASHBOARD & WAS UNABLE TO MOVE MY CAR. I WAS PARKED IN MY WORK PARKING LOT. I HAD MY CAR TOWED TO LITHIA FORD IN GRAND FORKS, ND & WAS TOLD BY MY FORD SERVICE DEPARTMENT THE POWER STEERING CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THEY STATED IT IS PART OF THE STEERING COLUMN AND THE STEERING COLUMN WOULD NOT WORK WITHOUT REPLACING THE PSCM. MY FORD PROTECT WARRANTY DID NOT COVER THE ISSUE AND MY 2013 FORD EXPLORER FALLS OUTSIDE OF THE MANUFACTURING DATES OF THE RECALL 14S06 (14V286000 STEERING: ELECTRIC POWER ASSIST SYSTEM), AS TOLD TO ME BY FORD MOTOR COMPANY. I HAVE TRIED, ALONG WITH THE SERVICE MANAGER AT LITHIA FORD, TO GET FORD MOTOR COMPANY TO GET MY CAR INCLUDED IN THIS RECALL AS IT EXPERIENCED THE SAME ISSUE. AS OF JAN 4, 2018, FORD MOTOR COMPANY STATED THEY CAN'T HELP ME SINCE I ALREADY GOT BY CAR FIXED.

Mileage: 31,741

POWER STEERING ASSIST FAULT! FORD HAS RECALLED SOME OF THESE FOR THIS REASON BUT REFUSE TO ACCEPT MINE IN THEIR RECALL . IT MAKES IT VIRTUALLY IMPOSSIBLE TO STEER WHEN IT FAILS.LUCKILY I WAS IN A DEPARTMENT STORE PARKING LOT. I HAVE A 2013 WITH 66,000 MILES ON IT.

Mileage: 66,000

STEERING RACK FAILED. SIGNALED POWER STEERING WARNING LIGHT, ADVANCE TRAC FAIL, REVERSE CAMERA ON WHILE GOING FORWARD. TOOK TO FORD DEALER WHO SAID STEERING RACK NEEDS REPLACED FOR $1935.26 PLUS TAX.

WITH NO WARNING AT ALL, OUR POWER STEERING COMPLETELY WENT OUT WHILE DRIVING THE VEHICLE. THIS IS SIMILAR TO THE RECALL OF OTHER 2013 FORD EXPLORERS FOR THE IDENTICAL ISSUE OF SUDDEN LOSS OF POWER STEERING . OUR VEHICLE DOES NOT FALL UNDER THE RECALL ACCORDING TO FORD HOWEVER THIS IS A HUGE SAFETY ISSUE FOR POWER STEERING TO GO OUT WITH NO WARNING OR INDICATION.

Mileage: 69,000

VEHICLE POWER STEERING RANDOMLY GOES OUT. FORD HAS OPEN RECALL ON VERY ISSUE HAVING WITH VEHICLE. RECALL INCLUDES MY VEHICLE MODEL, MAKE AND YEAR. LOCAL DEALERSHIP CONFIRMED ISSUE IS SAME AS RECALL ISSUE. FORD STATES VIN IS NOT INCLUDED ON RECALL SO REFUSES TO FIX. FILED CASE NUMBER WITH FORD EXPLAINING SUCH BUT STILL REFUSE TO FIX UNDER RECALL.

Mileage: 75,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IN REVERSE, IT EXPERIENCED A LOSS OF STEERING FUNCTION AND REQUIRED EXCESSIVE FORCE TO TURN. THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL BERGSTROM FORD OF OSHKOSH DEALER (3355 JACKSON ST, OSHKOSH, WI) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 13488512. THE CONTACT WAS DENIED ASSISTANCE FOR THE REPAIR BECAUSE THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

Mileage: 80,000

THE POWER STEERING WARNING LIGHT WOULD COME ON WHEN STARTING AND FIRST BACKING UP. WOULD TURN CAR OFF AND IT WOULD RESET. THE OTHER DAY IT DID IT AGAIN BUT THIS TIME DID NOT RESET. TOWED TO DEALER AND SAID I NEED NEW STEERING GEAR. SAW A RECALL FOR EXACT SAME PROBLEM IN 2013 EXPLORERS BUT SINCE MY CAR WAS MANUFACTURED IN 12/12 AND NOT 2/12 IT WAS NOT UNDER RECALL AND REPAIR IS COMING OUT OF MY POCKET. IT WAS EVEN BUILT IN SAME PLANT AS CARS AFFECTED BY RECALL.

Mileage: 75,000

POWER STEERING ASSIST FAULT , POWER STEERING FAILED WHEN STARTED IN MOTION FROM PARKED. TWICE OCT 17 2017 AND OCT 23 2017 BOTH TIMES SHUT CAR OFF , THEN RESTARTED EVERYTHING WORKED NORMAL. TOOK CAR TO PLANET FORD SPRING TEXAS, OCT 24 ,25,26,27.DEALER REPLACED STEERING GEAR COST ,$1734.12. FORD HAS HAD STEERING PROBLEMS 2010 TO 2015. CONTACTED FORD ,NO RECALL FOR MY VIN NUMBER. FORD CASE NUMBER CASE NUMBER CAS13412020.

Mileage: 148,864

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE CONTACT STARTED THE VEHICLE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED WHILE ACCELERATING AFTER BEING PARKED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESET ITSELF. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WERE AWARE OF THE FAILURE. THE MANUFACTURER FURTHER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER STATED THAT THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE AND, IF THE RECALL BECOMES EXTENDED AND THE VIN BECOMES INCLUDED, THE CONTACT COULD POSSIBLY BE REIMBURSED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

Mileage: 57,000

WE (MY HUSBAND, MY 10YEAR OLD, MY 7YEAR OLD AND MY ALMOST 2 MONTH OLD BABY AND I)WERE DRIVING ON THE HIGHWAY, (WE WERE GOING TO MICHIGAN FOR THE WEEKEND) WHEN I STARTED NOTICING THAT IT REQUIRED SOME EFFORT TO MAINTAIN THE CAR IN LANE, AFTER A WHILE SOME LIGHTS WENT ON "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRACK"..., SO I GOT OUT OF THE HIGHWAY WITH DIFFICULTY BECAUSE IT FELT WEIRD DRIVING IT, I COULDN'T KEEP IT STRAIGHT WITHOUT EFFORT. I TURNED IT OFF AND ON-AGAIN, MY HUSBAND CHECKED IT, EVERYTHING SEEMED FINE. WE WENT BACK ON THE HIGHWAY WITH MY HUSBAND DRIVING THIS TIME AND AFTER A LITTLE WHILE THE WHEEL JUST GOT SO HARD THAT HE COULD BARELY TURN IT. HE GOT OUT OF THE HIGHWAY WRESTLING THE WHEEL BECAUSE IT WAS SO HARD. MY HUSBAND IS VERY STRONG, SO I KNOW IF HE WAS HAVING DIFFICULTY THEN THE WHEEL WAS REALLY BAD. THANK GOD HE WAS WITH ME AND THANKFULLY THE WHEEL THING HAPPENED TO HIM. IF IT WOULD HAVE BEEN ME, I DON'T THINK I WOULD HAVE BEEN ABLE TO CONTROL IT. I AM VERY GRATEFUL THAT WE DIDN'T END UP IN AN ACCIDENT JUST THE THOUGHT OF IT SCARES ME. I TOOK THE CAR TO THE DEALERSHIP, THEY CHECKED IT AND SAID THAT THE COST TO FIX IT IS $2000.00. I CONTACTED FORD SO THAT THEY COULD PAY FOR THE REPAIR. SINCE THE GUARANTY WAS OVER THEY DIDN'T TAKE RESPONSIBILITY FOR IT. KNOWING THE NATURE OF THE PROBLEM IT'S A FACT THAT THERE IS NOTHING I COULD HAVE DONE TO CAUSE THE CAR TO HAVE THIS PROBLEM. THERE WAS A RECALL FOR THE FORD EXPLORER 2013 FOR PROBLEMS WITH THE STEERING SYSTEM, BUT THE RECALL WAS FOR CARS BUILT UP TO JUNE 2012 AND MINE WAS BUILT IN JULY. AS I TOLD THEM, YES, MY CAR WAS NOT PART OF THE RECALL; NEVERTHELESS I DID HAVE THE PROBLEM FOR WHICH OTHER CARS WERE RECALLED!! THANK GOD WE ARE ALL OK BUT FOR ALL I KNOW IT COULD HAVE BEEN FATAL. ALL I ASKED WAS TO GET MY CAR TO WORK THE WAY IT IS SUPPOSED TO.

Mileage: 73,000

WHILE DRIVING, MY CAR'S POWER STEERING AND ADVANCE SERVICE TRAC WILL GO OUT AND I WILL HAVE TO DRIVE WITHOUT POWER STEERING UNTIL I CAN PARK AND RESTART THE VEHICLE. THIS HAS LEFT ME VERY AT RISK FOR AN ACCIDENT WHEN DRIVING DUE TO THE SUDDEN JERK OF THE WHEEL WHEN CORNERING OR JUST GOING STRAIGHT EVEN.

Mileage: 96,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND ADVANCED TRACK WARNING INDICATORS ILLUMINATED. THE POLICED PUSHED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO TOWNE FORD (1601 EL CAMINO REAL, REDWOOD CITY, CA 94063, PHONE NUMBER: (650) 366-5744) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CES13160631. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Mileage: 130,000

WHEN TRAVELING ON THE INTERSTATE THE VEHICLE STARTED PULLING MY STEERING TO THE RIGHT OR LEFT WHEN NOT DRIVING STRAIGHT. THE STEERING WHEEL WOULD POP TO ONE SIDE OR THE OTHER MAKING IT DIFFICULT TO MAINTAIN MY LANE ON THE INTERSTATE. DASHBOARD LIGHTS APPEARED INDICATING TRAC CONTROL AND TRAC SYSTEM MAINTANENCE. AFTER EXITING THE HIGHWAY THE VEHICLE MADE A LOUD POPPING AND SCREECHING NOISE WHEN MAKING A SHARP TURN, THE WHEEL BECAME MORE DIFFICULT TO TURN AND WAS PHYSICALLY CHALLENGING. REALIZING THE SEVERITY OF THE SITUATION AND FEELING THE LOSS OF CONTROL BEHIND THE WHEEL I ATTEMPTED TO PULL INTO A PARKING LOT WHEN THE STEERING COMPLETELY LOCKED UP. THE WHEEL WOULDN'T BUDGE AND I WAS LEFT STRANDED WITH THE CAR JACKNIFED ON A SIDE STREET. A TOW TRUCK WAS REQUIRED TO REMOVE THE CAR FROM THE STREET AND I HAD TO REMOVE MYSELF AND MY 4 WEEK OLD BABY FROM THE CAR AND TO SAFETY WHILE WAITING FOR AN ALTERNATE RIDE. VERY SCARY AND UPSETTING. THANKFULLY IT DID NOT HAPPEN ON THE INTERSTATE OR IT COULD HAVE RESULTED IN A POTENTIALLY FATAL ACCIDENT.

Mileage: 69,000

STEERING WHEEL ASSIST FAULT. THE STEERING JUST CAN'T TURN. IT SEEMS TO ME THAT MANUFACTURE DEFECT. I ALMOST GET INVOLVED IN A TERRIBLE ACCIDENT WHILE DRIVING IN HWY. TRACTION IS OFF

THE POWER STEERING INTERMITTENTLY STOPPED WORKING. THE POWER STEERING NEEDS A NEW STEERING WHEEL RACK AND PINION TO PROPERLY OPERATE AT 65000 MILES. THERE IS A RECALL FOR THIS BUT FORD WILL NOT HONOR MY VIN NUMBER EVEN THOUGH IT FALLS IN THE YEAR OF 2013. THIS PROBLEM MAKES IT UNSAFE TO DRIVE EVEN AT LOW SPEEDS IT IS HARD TO STEER THE WHEEL. TO FIX THIS PROBLEM IT IS $1,500, WHICH WILL NOT HONOR THE RECALL THAT HAS BEEN SET.

Mileage: 65,000

PURCHASED A USED 2013 FORD EXPLORER XLT WITH 127,158 MILES ON IT. DROVE IT FOR 5 DAYS WITHOUT PROBLEMS. ON DAY 6, I DROVE THE CAR ON THE FREEWAY FOR 73-MILES. AT 127,400 MILES I STOPPED AT A BURGER JOINT FOR 35-MINUTES BEFORE RESUMING MY DRIVE TO MY DESTINATION, SEVERAL WARNING MESSAGES APPEARED ON THE INFORMATION SCREEN WHEN I STARTED THE CAR AGAIN. 1)SERVICE POWER STEERING NOW. 2) TERRAIN MANAGEMENT SYSTEM FAILURE. 3)SERVICE ADVANCETRAC. THE POWER STEERING WAS DEAD FROM THAT POINT ON. THE CAR WAS DRIVABLE BUT IT TOOK GREAT EFFORT TO TURN THE STEERING WHEEL WHEN THE CAR WASN'T MOVING OR WHEN MAKING ANYTHING MORE THAN GRADUAL TURNS. A SEARCH FOR THIS PROBLEM SAYS THAT THE ELECTRIC POWER ASSISTED STEERING (EPAS) HAS DIED. THERE WAS A HUGE RECALL TO ADDRESS THIS PROBLEM, BUT MY VIN# IS, SADLY, NOT INCLUDED IN THAT RECALL. THIS MEANS THAT ALL EPAS UNITS CAN BE FAULTY, NOT JUST THE ONES BUILT AT THE CHICAGO ASSEMBLY PLANT FROM MAY 17, 2010 TO FEBRUARY 28, 2012. (THE IDENTIFIED UNITS OF THE RECALL)

Mileage: 127,400

I WAS DRIVING ON A RESIDENTIAL STREET APPROXIMATELY TWO MINUTES FROM MY HOME TO RUN AN ERRAND. I WAS USING THE HANDS-FREE DEVICE ON MY PHONE AS PER TEXAS LAW. THERE IS ONE WAY EACH WAY WITH A YELLOW DOUBLE LINE DIVIDER AND MANY PEOPLE PARK ON THE SIDE TO CHECK MAIL WALK DOGS ETC. SO I TEND TO DRIVE SO THAT I WON'T HIT THOSE INDIVIDUALS. THE ROAD IS CURVY AND I NOTICED THAT I WAS STARTING TO VEER OFF INTO THE GRASS AND I TRIED TO STEER BACK LEFT AND PRESS MY BRAKES AT WHICH TIME I REALIZED THAT MY BRAKES WERE NOT WORKING AND I COULD NOT GET BACK ON THE ROAD. I THEN RAN OVER A FIRE HYDRANT WHICH DID NOT DECELERATE MY CAR NOR DID IT DEPLOY MY AIRBAG; CONTINUING TO DEPRESS THE BRAKES I AM THEN HIT A LARGE LIGHT POST WHICH CONTINUED TO NOT DECELERATE THE CAR AND NOT CAUSE ANY AIRBAG TO DEPLOY, AND I STILL COULD NOT TURN MY WHEEL TO THE LEFT (OR TO THE TO THE ROADWAY); THERE WAS A LARGE DELIVERY TRUCK WAITING TO GET INTO THE GATED COMMUNITY ON THE RIGHT-HAND SIDE AND I RAN INTO THAT VEHICLE STOPPING MY CAR AND TOTALING IT WHERE ARE THE COMPLETE FRONT END OF MY CAR WAS COMPLETELY DESTROYED (PUSHED IN) YET MY AIRBAGS DID NOT DEPLOY. I WAS GOING TO POSTED SPEED OF 35 MPH AS I ALWAYS DO. MY CAR HAD RECENTLY BEEN INSPECTED AS REQUIRED BY THE STATE BECAUSE IT IS OUT FOR RENEWAL IN AUGUST 2017. I BOUGHT THE CAR LESS THAN THREE YEARS AGO AS A FORD CERTIFIED USED CAR WITH A 10 YEAR 100,000 MILE BUMPER TO BUMPER WARRANTY ON IT. IT HAD LESS THAN 67,000 MILES ON IT AT THE TIME OF THE INCIDENT. IF THE TRUCK HAD NOT BEEN THERE TO STOP MY CAR, THERE IS NO OTHER OBSTRUCTION OTHER THEN A MAJOR HIGHWAY AND I PROBABLY WOULD NOT HAVE SURVIVED.

Mileage: 1

LOSS OF STEERING WITH CODE SHOWING ADVANCED TRAC SYSTEM FAULT. CANNOT TURN STEERING WHEEL AND BLINKERS WILL NOT COME ON. IT CAN HAPPEN WITH VEHICLE IN MOTION OR STOPPED AND RUNNING. PROBLEM HAPPENS RANDOMLY AND CAUSES THE CAR TO BE UNCONTROLLABLE.

Mileage: 181,721

WHEN TURNING THE WHEEL IN EITHER DIRECTION, THERE WAS A GRINDING NOISE. IT WAS DETERMINED THAT THE GEAR IN THE STEERING ASSIST SYSTEM NEEDED TO BE REPLACED. THIS IS A RECALL ITEM FOR THE SAME MAKE, MODEL AND YEAR, BUT I'M BEING TOLD THAT MY VIN# IS NOT INCLUDED IN THE RECALL.

POWER STEERING FAILED WHILE DRIVING ON A CITY STREET. WARNING LIGHT CAME ON. DEALERSHIP SAYS THE POWER STEERING ASSEMBLY NEEDS TO BE COMPLETELY REPLACED. LOW MILEAGE...51,597 MILES.

Mileage: 51,597

I WAS PARKED CAME BACK TO MY CAR STARTED IT AND STARTED TO BACK UP TO PULL MY CAR OUT OF PARKING SPOT AND STEERING WHEEL WOULD NOT TURN AFTER BACKING UP AND PULLING FORWARD. A FEW SECONDS LATER A LIGHT CAME ON AND BLINKED POWER STEERING FAULT I SHUT CAR OFF AND TURNED ON AGAIN SAME THING. I LOOKED IT UP AND CAME ACROSS A RECALL FOR 2013 FORD EXPLORERS BUT BUILD DATE ONLY RUNS THROUGH FEB 2012 RECALL NUMBER 14S06 AND MY CAR WAS BUILT IN DEC 2012 SO I DON'T FALL IN THE RECALL. RESEARCHED A BIT AND THERE ARE TONS OF CONSUMERS WITH 2013 FORD EXPLORERS WITH SAME FAULT AND THEY DON'T FALL IN THE RECALL JUST LIKE ME. I'M NOT SURE HOW WE ALL GOT LEFT WHEN WE ALL HAVE THE SAME EXACT ISSUE AND PROBLEMS AS THE PEOPLE IN THE RECALL. I CALLED FORD CORPORATE AND RECEIVED A CASE NUMBER AND EVEN THOUGH ITS THE SAME ISSUES AS RECALL THEY SAY FORD CORPORATE WONT COVER IT AND IT COSTS $1600 TO REPLACE THE RACK AND PINON. VERY DISAPPOINTING THAT FORD TREATS THEIR CONSUMERS THIS WAY WHEN THERE IS A LOT OF PEOPLE COMPLAINING OF THE SAME EXACT ISSUE AND THE SAME YEAR CAR BUT CUT THE BUILD DATE OFF EARLY. THERE ARE A TON OF COMPLAINTS ON THIS SITE ALONE NOT TO MENTION CAR COMPLAINTS SITE. NHTSA SHOULD REOPEN THE CASE AND HELP OUT THE PEOPLE WITH THE SAME ISSUE. THANKFULLY I WAS IN A PARKING LOT GOING SLOW WHEN IT OCCURED CAUSE I COULD HAVE GOT INTO A TERRIBLE ACCIDENT WITH ALL THE KIDS IN THE CAR IF I WAS ON THE MAIN STREET. THIS IS A SAFETY HAZARD AND SHOULD NOT GO OVERLOOKED! AND A VERY EXPENSIVE ONE AT THAT! I WOULD HAVE NEVER PUT MYSELF AND CHILDREN IN THE JEOPARDY OF DRIVING A CAR WITH A FAULT LIKE THAT IF I KNEW FORD 2013 HAD SUCH A BIG SAFETY PROBLEM SUCH AS THIS AND I AM SHOCKED AT HOW MANY PEOPLE WERE LEFT OUT OF THE RECALL AND HAVE COMPLAINED AND NOTHING HAS BEEN DONE ABOUT IT.

Mileage: 69,000

I LOST POWER TO THE ELECTRIC POWER STEERING WHILE PARKED. IT NEEDED TO BE REPLACED AT MY OWN COST.

Mileage: 100,000

FORD EXHAUST I AM GETTING A STRONG ROTTEN EGG SMELL AND A BURNING SMELL EVERYTIME I DRIVE MY CAR WHICH IS A 2013 FORD EXPLORER LIMITED 4WD IT HAS BEEN GETTING PROGRESSIVELY WORSE. THIS HAPPENS WHEN I AM ON THE HIGHWAY AND WHEN I AM JUST DRIVING DOWN THE STREET. I AM NOT SURE IF IT GETS PROGRESSIVELY WORSE WHEN THE CAR IS GOING FASTER BECAUSE IT SMELLS ALL THE TIME. I JUST HAD THE CAR TOED TO DEALERSHIP BECAUSE IT WILL NOT START. IN ADDITION I NOTICED THAT I HAVE BEEN SUFFERING FROM HEADACHES, DIZZINESSAND AND FATIGUE WHILE DRIVING WHICH HAS NEVER HAPPENED TO ME BEFORE. FINALLY I NOTICED THAT WHEN THERE IS NO POWER IN THE CAR THERE IS NO WAY TO OPEN THE BACK TAILGATE TO LET PEOPLE OUT WHEN YOU ARE SITTING IN THE THIRD ROW OF THE CAR SO YOU ARE TRAPPED BACK THERE WITH THE SMELL.

Mileage: 52,000

THE SERVICE POWER ASSIST AND SERVICE ADVANCE TRAC WARNINGS COME ON WHILE DRIVING ON THE HIGHWAY. NO PROBLEM IF CONTINUE DRIVING, HOWEVER IF TURN OFF POWER IT BECOME IMPOSSIBLE TO STEER WHEN TURNED BACK ON. THE BLINKERS WILL ALSO NOT WORK WHEN THIS ERROR HAPPENS. BOUGHT BRAND NEW RACK AND PINION FROM FORD DEALERSHIP DID NOT FIXED THE PROBLEM.

Mileage: 52,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE ADVANCE TRAC SYSTEM AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE AUTO PLAZA DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A NEW STEERING COLUMN. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

Mileage: 71,000

DASHBOARD AND CENTER CONSOLE SEVERELY VIBRATE WHEN CLOSING DOOR WITH ENGINE RUNNING AND BRAKE PEDAL DEPRESSED. . DIAGNOSED VEHICLE AT ALL AMERICAN FORD IN PARAMUS NJ. TECH ADVISED THAT THERE IS SOMETHING LOOSE IN STEERING GEAR MOTOR AND IT MAY FAIL AT ANY TIME. STEERING RACK NEEDED TO BE REPLACED AT OWNERS EXPENSE. AFTER EXPENSIVE REPAIR NO MORE VIBRATION IS PRESENT.

Mileage: 32,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 75 MPH, THE POWER STEERING BECAME LOOSE, AND THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT PARKED AT A NEARBY RESTAURANT. THE VEHICLE WAS TOWED TO THE DEALER (PALM SPRINGS MOTORS LOCATED AT 69200 CA-111, CATHEDRAL CITY, CA 92234; (760) 328-2102) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND OPENED CASE NUMBER: CAS-12599770. THE FAILURE MILEAGE WAS 62,988.

Mileage: 62,988

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED BY FORD MOTOR COMPANY TO QUARK AND QUINCY LOCATED IN QUINCY, MASSACHUSETTS WHERE IT WAS DETERMINED THAT THE RACK AND PINION WAS DEFECTIVE. THE MANUFACTURER STATED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN THE STEERING RACK ASSEMBLY RECALL PER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Mileage: 70,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 10 MPH, THE POWER STEERING FAILED WITHOUT WARNING. WHILE MAKING A RIGHT TURN, THE STEERING WHEEL BECAME UNRESPONSIVE AND WOULD NOT STEER LEFT OF RIGHT. THE VEHICLE WAS TAKEN TO BAYTOWN FORD OF BAYTOWN, TEXAS WHERE THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), WHICH WAS DIRECTLY RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000. UPDATED 08/03/17*LJ *TR

Mileage: 73,500

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE ENGINE WAS STARTED AND THE VEHICLE WAS SHIFTED INTO REVERSE, THE STEERING WHEEL BECAME DIFFICULT TO MOVE. THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. WHEN THE CONTACT TURNED OFF THE ENGINE AND RESTARTED THE VEHICLE, IT RETURNED TO NORMAL OPERATION. WHEN THE WARNING INDICATOR ILLUMINATED, THE ENGINE BECAME DIFFICULT TO START. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE LOCAL DEALER (LORENZO FORD LOCATED AT 30725 S FEDERAL HWY (US1), HOMESTEAD, FL 33030 888-454-9476) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

IT'S MAKING REAL LOUD NOISE. TRYS TO PULL THE CAR OFF THE ROAD. IT'S VERY DANGEROUS, UNSAFE TO DRIVE.

Mileage: 54,230

BEGAN EXPERIENCING SOME LIGHT BINDING IN STEERING WHILE DRIVING HIGHWAY SPEED. EXERCISED THE STEERING BACK A FORTH A LITTLE. ADVANCETRAC STABILITY CONTROL WAS TURNED OFF BY THE VEHICLE CONTROL SYSTEM AND STEERING SERVICE WARNING APPEARED ON THE DASH. VEHICLE BECAME DIFFICULT TO STEER. VEHICLES FROM MY MODEL YEAR WERE RECALLED FOR STEERING GEAR FAILURE (14S06), BUT MY VEHICLE WAS MANUFACTURED AFTER THE RELEVANT DATE. FORD IS MAKING ME PAY FOR THE REPAIR (NEW STEERING RACK) FOR $1520 (PARTS AND LABOR).

Mileage: 71,000

THE VEHICLE BEGAN MAKING RUBBING/GRINDING NOISES WHEN STEERED (BOTH DIRECTIONS) IN NORMAL OPERATION. THIS WAS ACCOMPANIED BY SLUGGISH STEERING. AT ONE POINT THE WARNING LIGHTS INDICATED THAT THE STEERING SYSTEM REQUIRED SERVICE "NOW!". UPON PULLING OVER AND STOPPING, THE STEERING LOCKED UP, MAKING THE VEHICLE UNABLE TO DRIVE. MY FORD SERVICE TECH ADVISED THAT THE STEERING GEAR BOX WAS "BAD". THEY REPLACED THE DEFECTIVE PART AT THE EXPENSE (TO ME) OF $1,700.

Mileage: 94,000

DRIVING 80 MPH ON THE TURNPIKE AND STEERING BECOMES VERY DIFFICULT TO MANUVEUR. IF THE STEERING WOULD'VE FROZE, IT COULD'VE RESULTED IN A FATAL CRASH GOING 80 MPH. TAKE TO DEALERSHIP AND IT NEEDS A NEW POWER STEERING RACK WHICH COSTS $1,800. IT APPEARS CERTAIN VINS FOR MY YEAR, MAKE, MODEL WERE RECALLED FOR THE SAME ISSUE BUT MY WAS NOT AND IS NOT ELIGIBLE BUT IS HAVING THE SAME ISSUES. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE RESOLVED BY FORD.

Mileage: 46,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE MAKING LEFT OR RIGHT TURNS, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE DEALER WAS NOTIFIED AND SCHEDULED AN APPOINTMENT TO INSPECT AND DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

Mileage: 72,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000. UPDATED 06/13/17 *BF *AS

Mileage: 77,000

I WAS DRIVING MY 2013 FORD EXPLORER WHEN I WENT TO MAKE A TURN AND THE WHEEL FROZE WITHOUT WARNING. THE ELECTRONIC POWER STEERING FAILED AND I WAS TOLD I NEEDED TO REPLACE THE STEERING RACK AND IT WAS NOT COVERED UNDER WARRANTY.

Mileage: 48,000

THE POWER STEERING WENT OUT AND THE SUV WAS HARD TO STEER. THIS HAPPENED WHEN I FIRST STARTED THE VEHICLE. THE FORD DEALER SAID THAT IT WAS THE RACK AND PINION AND WILL NEED TO BE REPLACED IN THE NEAR FUTURE. I HAVE SEEN A RECALL FOR THIS PROBLEM ON A LOT OF 2013 FORD EXPLORERS BUT THE DEALER SAID THAT MINE WAS NOT ONE ON RECALL. I BELIEVE IT NEEDS TO BE BECAUSE THIS IS A SAFETY HAZARD AND EVIDENTLY A COMMON PROBLEM ON THE FORD EXPLORER. THE DEALER STATED THAT THE COST TO REPLACE IT WAS $1800. THE DESCRIPTION OF THE PROBLEM ON THE RECALL FITS EXACTLY TO THE PROBLEM THIS VEHICLE IS HAVING.

Mileage: 100,300

WHILE ON THE HIGHWAY DRIVING HOME, I GOT A YELLOW CAUTION MESSAGE TO SERVICE THE POWER STEERING SOON. I EXITED THE HIGHWAY TO MAKE A REST STOP AND WHEN I STARTED THE VEHICLE AGAIN, THE SAME MESSAGE POPPED UP, FOLLOWED IMMEDIATELY BY A RED WARNING MESSAGE TO SERVICE POWER STEERING NOW. VEHICLE HAD NO POWER STEERING ON THE REMAINING DRIVE HOME.

Mileage: 59,000

VEHICLE HAS BECOME HARD TO STEER & TAKES EXTRA EFFORT. WAS DIAGNOSED BY FORD DEALER AS HAVING A FAULTY ELECTRICAL COMPONENT IN THE STEERING RACK. FORD SERVICE MANAGER STATED THE STEERING CAN COMPLETELY LOCK UP WHILE VEHICLE IS MOVING IF STEERING RACK NOT REPLACED. STEERING RACK MUST BE REPLACED AT APPROX. COST OF $1500.

Mileage: 68,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT RESTARTED THE VEHICLE IN ORDER TO USE THE STEERING WHEEL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

Mileage: 63,000

BACK IN OCTOBER 2016 I MOVED MY EXPLORER IN MY DRIVE WAY EVERYTHING WAS FINE NEXT DAY COULDN'T DRIVE OR MOVE IT THE POWER ASSIST WAS BEEPING ON THE DASH STEERING WHEEL DON'T EVEN MOVE WHEELS DON'T MOVE .... $2000 AND UP TO FIX IT NOT EVERYONE CAN AFFORD THAT AND IT HAS TO BE TAKING TO A FORD DEALERSHIP!!SO IT STILL SITS IN MY DRIVE WAY TODAY I HAVE ASK FORD MOTOR TO HELP THAT DIDN'T HAPPEN .......

Mileage: 130,000

TOTAL LOSE OF STEERING IN 2013 FORD EXPLORER 2/26/17 WHILE DRIVING DOWN ROAD AT 55 MPH, NO WARNING LIGHTS. ENGINE STAYED ON BUT VEHICLE VEERED TO THE LEFT (YES WE WENT INTO THE MEDIAN) VEHICLE WAS MAKING NOISE (SITTING WHILE TURNING STEERING WHEEL) A FEW DAYS BEFORE. VEHICLE WAS TOWED TO FORD DEALER. I LOOKED UP THE RECALLS ON THIS VEHICLE FOR THE ELECTRONIC STEERING, THERE WERE NONE LISTED.

Mileage: 45,000

POWER STEERING FAULT MESSAGE AND COMPLETE LOSS OF STEERING, WHILE BACKING OUT OF DRIVEWAY. VEHICLE HAS APPROX 46,800 MILES ON IT. VEHICLE EXTREMELY HARD TO STEER, AND LEFT ON STREET OVERNIGHT. WENT TO START NEXT DAY AND ERROR MESSAGE GONE. MY VEHICLE WAS NOT PART OF THE RECALL INVOLVING THE POWER STEERING PROBLEM. I THINK THIS NEEDS TO BE LOOKED INTO FURTHER. TO LOSE YOUR STEERING ON A HIGHWAY WOULD BE CATASTROPHIC.

Mileage: 46,850

THE VEHICLE WAS TRAVELING APPROXIMATELY 15MPH AND STARTED TO MAKE A TURN WHEN THE POWER STEERING FAILED. THE CAR JUMPED THE CURB AND CAME TO STOP. VEHICLE DASHBOARD SAID 'POWER STEERING FAILURE' THE VEHICLES IGNITION WAS TURNED OFF BY THE DRIVER AND THEN WAS RE-STARTED. THE POWER STEERING THEN CAME BACK AND WAS FUNCTIONING.

Mileage: 77,443

WHILE DRIVING DOWN A CITY STREET MY VEHICLE LURCHED AND THE TERRAIN MANAGEMENT SYSTEM FAULT LIGHT AND ORANGE WRENCH LIGHT CAME ON. IT WOULDN'T ACCELERATE AND I LOST MY POWER STEERING. I WAS ABLE TO COAST TO SIDE OF THE ROAD. I SHUT IT OFF AND WAITER FOR ABOUT A MINUTE THEN RESTARTED IT. IT IDLED ROUGH FOR A FEW SECONDS THEN SMOOTHED OUT AND I WAS ABLE TO MAKE IT HOME. *TR

Mileage: 24,375

I HAD NO PRIOR ISSUES WITH STEERING AND I PURCHASED THIS VEHICLE SEPTEMBER 29, 2016. I PARKED MY VEHICLE AT HOME OVERNIGHT AND WHEN I STARTED IT THE NEXT MORNING, THE POWER STEERING FAIL WARNING POPPED UP ON MY DASH AND IT WAS ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL.

Mileage: 82,000

MY 2013 FORD EXPLORER HAS HAD ITS POWER STEERING ASSIST STOP WORKING 3 TIMES IN THE LAST MONTH. HAPPENED WHEN DRIVING ON A MILD TURN ON A 2 LANE BLACKTOP WINDING ROAD - COULD HAVE RESULTED IN AN ACCIDENT. THIS WAS A RECALLED ITEM FOR THESE CARS FROM 2011 THROUGH 2013 BUT BASED ON MY VIN NUMBER FORD IS SAYING THAT IT IS NOT COVERED. MY CAR OBVIOUSLY HAS THE SAME PROBLEM AS THE RECALLED VINS ON FILE. FORD WANT ME TO PAY FOR THE REPAIR ANDS KEEP MY RECEIPT IN CASE A RECALL IS ISSUED LATER (OR SOMEONE IN MY FAMILY DIES BECAUSE OF THIS). *TR

Mileage: 70,000

UNABLE TO TURN STEERING WHEEL. HAPPENED WHEN REVERSING OUT OF PARKING SPACE. NO WARNINGS ISSUED.

Mileage: 35,500

WE DROVE FROM AUSTIN TO FORT WORTH, NO PROBLEM, STOPPED A FEW HOURS AT OUR HOTEL,THEN GOT BACK IN CAR, STARTED IT AND COULD NOT TURN THE WHEEL OR MOVE THE CAR. THANKFULLY WE WERE STATIONARY.

Mileage: 116,647

FEW MONTHS AGO , AS I WAS BACKING UP IN THE DRIVEWAY, THE POWER STEERING ASSIST FAULT LIGHT CAME ON, COULDN'T MOVE. I TURNED ENGINE OFF AND ON LIGHT CLEARED AND WORKING FINE. THIS HAPPENED FEW TIMES PAST 4 MONTHS,. 2 DAYS AGO I WAS BACKING UP LIGHT CAME ON , 46800 MILES . COULDN'T MOVE STEERING LOCKED UP , , TURNING ENGINE ON AND OFF. 2 HOURD LATER SAME THING PANICKED I WAS AT A STORE PARKING LOT.. HAD TO LEAVE IT OVERNIGHT NO WAY TO MOVE. GOT IT TOWED TO CLOSEST FORD. GOT IT CHECKED OUT, AND ITS EPAS REPLACEMENT 1500 WHAT A NICE WAY TO END THE YEAR.

Mileage: 46,800

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 2 MPH AND EXITING THE DRIVEWAY, THE POWER STEERING FAILED AND "POWER STEERING ASSIST FAULT" DISPLAYED ACROSS THE INSTRUMENT PANEL. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

LOST POWER STEERING WHILE DRIVING. TRACTION CONTROL FAULT AND TERRAIN CONTROL FAULT CAME ON. THE STEERING BOX NOW NEEDS TO BE REPLACED. I HAVE CODES C1B00-62, U2001, U0415, AND THE SAME ISSUE THAT MEETS THE REQUIREMENTS OF RECALL 14S06, BUT MY VIN IS NOT IN THE DATA BASE FOR THIS. THE RECALL SPECIFICALLY CALLS OUT VEHICLES FROM THE CHICAGO PLANT. 11TH LETTER IN MY VIN SHOWS IT CAME FROM THE CHICAGO PLANT. FORD AND THE DEALERSHIP REFUSE TO CONSIDER THIS A RECALL ITEM, I STRONG DISAGREE WITH THEM. *TR

Mileage: 58,500

POWER STEERING GOES OUT WHILE DRIVING. 2013 FORD EXPLORER, 86,000 MILES. MY WIFE WAS DRIVING AROUND A CURVE, GOING ABOUT 45 MILES PER HOUR ON A HIGHWAY, WHEN IT FIRST WENT OUT. THE STEERING WHEEL JERKED ITSELF BACK TO THE CENTER AND MY WIFE HAD TO SLAM ON THE BRAKES AND FORCE THE WHEEL TO STEER SAFELY TO THE SIDE OF THE ROAD. THE SCREEN SHOWS ATC NEEDS TO BE SERVICED. CODES SHOWN ARE : C1B00-STEERING ANGLE SENSOR U0131- LOST COMMUNICATION WITH POWER STEERING MODULE MY VEHICLE IS NOW UNSAFE TO DRIVE. THERE IS A RECALL FOR EARLIER MANUFACTURE DATES CONCERNING WHAT SEEMS TO BE THE SAME ISSUE.

Mileage: 86,000

VEHICLE PARKED OVERNIGHT. STARTED VEHICLE TO LEAVE GARAGE. POWER STEERING ASSIST FAULT CAME ONTO SCREEN. STEERING WHEEL WOULD NOT TURN, LOCKED UP. THIS HAS OCCURRED TWICE IN 3 WEEKS. THIS IS A KNOWN STEERING GEAR PROBLEM.

Mileage: 58,000

POWER STEERING ASSIST NOT WORKING PROPERLY. RECALL DOESNT COVER MY VEHICLE WITH THE EXACT SAME PROBLEM AS THE RECALL VEHICLES.

Mileage: 65,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERNAL COMPONENTS RELATED TO THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

WHILE DRIVING OUR 2013 EXPLORER ON I 95 WE LOST POWER STEERING, WARNING LIGHT CAME ON AND DRIVING BECAME EXTREMELY DIFFICULT. WE WERE DRIVING THE SPEED LIMIT OF 70 MPH AND REDUCED SPEED. MADE IT HOME, PARKED AND TURNED OFF VEHICLE. RESTARTED VEHICLE AND HAD TOTAL LOSS OF STEERING. STEERING WHEEL LOCKED COMPLETELY. VEHICLE WAS TOWED TO DEALERSHIP WHERE PURCHASED. STEERING GEAR ASSEMBLY HAD TO BE REPLACED DUE TO POWER STEERING GEAR HAS INTERNAL FAULT. WE HAVE BEEN TOLD OUR VEHICLE VIN # IS NOT CURRENTLY ON THE RECALL LIST.

Mileage: 59,899

POWER STEERING WENT OUT, UNABLE TO DRIVE VEHICLE ANYWHERE. VERY DANGEROUS, COULD HAVE CAUSED A WRECK.

Mileage: 68,365

CHECK ENGINE LIGHT CAME ON AND I LOST ALL POWER STEERING ON THE CAR. WAS ABLE TO PULL OVER. RESTARTED THE CAR AND POWER STEERING CAME BACK.

Mileage: 51,290

THE POWER STEERING ASSIST HAS DEFAULTED NUMEROUS TIMES AND LOCKED MY STEERING WHEEL UP. TURNING THE CAR OFF AND BACK ON HAS RESOLVED THE MATTER FOR NOW, BUT I AM AFRAID IT WILL LOCK UP WHILE DRIVING AT A HIGHER RATE OF SPEED. THE SERVICE ADVANCE TRAC WARNING HAS ALSO COME UP A COUPLE OF TIMES. ALL 4 OF THE STEERING DEFECTS HAVE OCCURRED BETWEEN THE DATES OF SEPTEMBER 1ST AND SEPTEMBER 5TH, 2016.

Mileage: 65,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING SEIZED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,365. THE VIN WAS NOT AVAILABLE.

Mileage: 65,365

THE SERVICE POWER STEERING WARNING APPEARED ON THE DASHBOARD WHILE TOWING A CAMPER AT 65MPH ON THE NYS THRUWAY I PULLED INTO A SERVICE AREA SHUT OFF THE CAR AND CALLED THE FORD DEALERSHIP SERVICE DEPT. WHERE I BOUGHT THE CAR THE SERVICE REP TOLD ME THAT THE VEHICLE WAS NOT SAFE TO DRIVE HE ASKED ME TO START THE CAR AND SEE IF THE POWER STEERING STILL WORKED I DID IT AND THE POWER STEERING DID NOT WORK THE REPAIR WAS DONE AT NO CHARGE UNDER MY WARRANTY WITH NO EXPLANATION AS TO WHY IT HAPPENED

Mileage: 52,500

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A BOLT LOCATED IN THE STEERING WHEEL FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,688. UPDATED 09/30/16*LJ UPDATED 10/04/16.*JB

Mileage: 30,688

STEERING FAILS ON THE HIGHWAY. THE SERVICE POWER ASSIST AND SERVICE ADVANCE TRAC WARNINGS COME ON. THE VEHICLE LOOSES POWER STEERING ASSIST AND IT WILL NOT RESET BY TURNING THE VEHICLE OFF. THE BLINKERS WILL ALSO NOT WORK WHEN THIS ERROR HAPPENS. IT HAS ALREADY BEEN TO THE DEALER TO BE "REPROGRAMMED" BUT THAT FIX ONLY LASTED 1 1/2 DAYS. VEHICLE IS NOW UNDRIVABLE WITHOUT REPLACING THE UNIT, WHICH IS UNDER RECALL FOR 1.5 MILLION OTHER FORD VEHICLES.

Mileage: 70,900

LOSS OF POWER STEERING WHILE DRIVING.

Mileage: 35,800

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING BECAME VERY DIFFICULT TO CONTROL. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE STEERING RESUMED NORMAL OPERATION. THE DEALER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WOULD VIBRATE AND THE AMBIENT LIGHTING WOULD DEFAULT TO WHITE ON THE INSTRUMENT PANEL, WHICH HINDERED THE CONTACT'S VISIBILITY OF ALL THE GAUGES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Mileage: 40,000

THE ELECTRIC POWER STEERING QUIT WORKING ON MY CAR. THERE WAS A RECALL FOR MY CAR'S YEAR MODEL FOR THIS ISSUE, HOWEVER, FORD SAID IT DOES NOT COVER THE MONTH MY CAR WAS MANUFACTURED. I HAVE TAKEN MY CAR TO A FORD DEALERSHIP WHO TOLD ME THEY VERIFIED THAT IT WAS THE EXACT SAME PROBLEM THAT THE RECALLED VEHICLES HAD. I THEN OPENED UP A CASE NUMBER WITH FORD AND AFTER A MONTH OF WAITING THEY SAID THEY WOULD NOT BE COVERING THIS DEFECT. THE CAR IS EXTREMELY HARD TO STEER AND SOMETIMES NEAR IMPOSSIBLE. I FEEL THIS IS A SAFETY CONCERN THAT SHOULD BE TAKEN SERIOUSLY. HOWEVER, FORD DOES NOT SEEM TO CARE.

Mileage: 70,000

36,000 MILES ON MY 2013 FORD EXPLORER. STARTED UP MY CAR AND WENT TO BACK UP AND I HAD NO POWER STEERING. MY CAR WAS BUILT AFTER THE CUT OFF OF THE RE-CALL AND WILL BE HAVING IT LOOKED AT AND FIXED ON MONDAY. FORD NEEDS TO EXTEND THE RE-CALL TO LATER MODELS AS THIS PROBLEM IS EFFECTING A LOT MORE FORDS THEN THEY THOUGHT. THIS IS OUT RIGHT WRONG OF FORD.

Mileage: 36,000

VEHICLE WAS PARKED AND WHEN I STARTED TO BACK UP THE MESSAGE CENTER DISPLAYED AND FLASHED POWER ASSIST AND THE STEERING WAS DIFFICULT TO TURN. I PULLED FORWARD INTO THE PARKING SPACE, SHUT THE CAR OFF AND RESTARTED THE VEHICLE. AT THIS POINT THE POWER STEERING RETUNED AND I DROVE IT TO THE DEALERSHIP. FORD HAS A RECALL FOR SIMILAR 2011-2013 EXPLORERS BUT THE VIN CODE SERIES ON MY EXPLORER DOES NOT FALL UNDER THE CURRENT RECALL WHICH IS #14S06. I HAVE ATTACHED A SERVICE INVOICE OF THE REPAIRS DONE WHICH ARE THE EXACT REPAIRS THE RECALL #14S06 CALLS FOR.

Mileage: 60,000

ONE WEEK AFTER I PURCHASED MY BRAND NEW FORD THE TRANSMISSION STARTED GOING BAD AFTER A MONTH I WAS TOLD THAT IT IS DEFECTIVE AND I HAD A NEW TRANSMISSION INSTALLED MY AIR BAG SENSORS WERE CHANGED CAUSE THEY WERE DEFECTIVE MY TRANSMISSION WAS DAMAGED AGAIN AND WAS REPAIRED AGAIN AND THE FUEL WAS ALSO RECALLED MY FORD STILL GIVE ME A VERY BAD SMELL WHEN DRIVING ON THE HIGHWAY I BELIEVE IT STILL HAS DAMAGE IN THE TRANSMISSION ALSO WHEN I WENT TO GET MY CAR BALANCED WITH FORD THE POWER STEERING PIECE THAT WAS ELECTRIC THAT COST ME ALMOST 1,000.00 PLEASE I CAN TAKE ANY HELP I CAN GET

Mileage: 112

I HAVE A 2013 FORD EXPLORER WITH 44,000 MILES AND SENT IT TO THE DEALER. THE DEALER SAID THE POWER STEERING GEAR BOX IS NOT FUNCTIONING AND NEEDS TO BE REPLACED. THERE IS A RECALL ON FORD EXPLORER'S FOR THE 2011-2013 MODELS FOR THE "POWER STEERING ASSIST FAULT", WHICH DID COME ON AND THE POWER STEERING FAILED IN MY VEHICLE. I CONTACT FORD DIRECTLY AND THEY WERE OF NO HELP AND OFFERED NO ASSISTANCE.

Mileage: 44,000

DRIVING APPROX 45MPH THROUGH TOWN ON A MULTI-LANE ROADWAY, STEERING BECAME VIRTUALLY IMPOSSIBLE, NEARLY LOCKING UP. WAS ABLE TO MANEUVER VEHICLE OFF THE ROAD WITHOUT DAMAGE OR INJURY. VEHICLE WAS TOWED BY TOWING COMPANY TO NEAREST FORD DEALERSHIP AWATING EVALUATION/REPAIR AT THIS TIME.

Mileage: 75,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT VARIOUS SLOW SPEEDS AND TURNING, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Mileage: 40,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME EXTREMELY HARD TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

COMPLETE LOSS OF POWER STEERING WHILE DRIVING. I MOMENTARILY FELT PANICKED INSIDE, MY CHILDREN WERE IN THE CAR AND WE WERE GOING 70. TURNED THE CAR OFF AND RESTARTED AND IT DROVE. I TOOK THE VEHICLE IN TO THE DEALERSHIP AND IT SEEMED FINE. 9 MONTHS LATER (APRIL 2016) IT HAPPENED AGAIN DRIVING 45MPH IN HEAVY TRAFFIC WITH MY CHILDREN IN THE CAR. I WAS ABLE TO FORCE THE CAR TO THE SIDE OF THE FREEWAY AND CALM DOWN. THE CAR WOULD BARELY STEER. IT WAS HARDER TO MANEUVER THAN DRIVING AN OLDER VEHICLE WITHOUT POWER STEERING. IT WAS JUST SHORT OF BEING LOCKED UP. AGAIN IT RESET AFTER TURNING ON AND OFF ABOUT 5 TIMES. IT WAS EVENING AND I DECIDED IT HAD TO GO BACK TO THE SHOP THE NEXT DAY. THE FOLLOWING DAY IT WAS LOCKED UP COMPLETELY AND NOT DRIVABLE. I HAD IT TOWED TO THE DEALERSHIP AS IT WAS NOT DRIVABLE AND UNSAFE. THE POWER STEERING ASSIST AND TRACTION ASSIST ALERTS STAYED UP- BOTH FUNCTIONS SHOWING OFF.

Mileage: 74,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE MAKING A TURN AT AN UNKNOWN SPEED, AN ABNORMAL CLICKING SOUND EMITTED FROM THE STEERING WHEEL WITHOUT WARNING. IN ADDITION, THE VEHICLE VEERED TO THE LEFT OR RIGHT INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

Mileage: 95,000

TAKATA INFLATORS, I BOUGHT MY 2013 FORD EXPLORER IN JULY OF 2015. BY NOVEMBER 2015 MY CAR HAD BEEN MAKING VERY LOUD SCRAPING NOISES EVERY TIME I TURNED RIGHT OR LEFT. I BROUGHT IT TO THE FORD DEALER THAT I BOUGHT IT FROM TO GET IT CHECKED OUT. THE DEALERSHIP HAD TO REPLACE THE STEERING RACK, WHICH FIXED THE PROBLEM. HOWEVER, IT WAS NOT COVERED UNDER ANY WARRANTY OR RECALL. IN RESEARCHING ONLINE I FOUND THAT SOME 2013 FORD EXPLORERS HAVE HAD THE SAME PROBLEM AND ARE COVERED UNDER AN ACTIVE RECALL. MINE STILL IS NOT!!! I HAVE 2 SMALL CHILDREN AND WAS TOLD THAT IT NEEDED TO GET FIXED ASAP OTHERWISE MY STEERING WHEEL COULD FREEZE UP, WHICH WOULD CAUSE AN ACCIDENT AND PUT OUR LIVES IN DANGER. I AM VERY UPSET WITH THIS AS I HAD TO PAY $1561.00 OUT OF POCKET AND OUR LIVES WERE IN DANGER!!!!

Mileage: 61,144

WHEN DRIVING THIS VEHICLE THE STEERING SEEMS TO "STICK" AND WHEN YOU APPLY MORE PRESSURE TO MOVE THE STEERING WHEEL, THE VEHICLE JERKS AND DARTS YOU INTO THE OTHER LANE AT HIGHWAY SPEEDS. THIS IS VERY DANGEROUS WHEN DRIVING IN CLOSE PROXIMITY TO OTHER VEHICLES SUCH AS CONSTRUCTION ZONES OR NARROW RURAL ROADS WITH ONCOMING TRAFFIC.

Mileage: 60,000

PAINT BUBBLES ON HOOD INSIDE AND OUT WITH CORROSION, 2) POWER STEERING FAILING, RECALL FOR ISSUE IN EFFECT, BUT, NOT MINE HAVE TO PAY $2000 FOR REPAIRS, UNABLE TO STEER WHILE DRIVING LOW SPEED

THE "POWER STEERING FAULT" LIGHT WAS ON WHEN I WAS DRIVING. AND I LOST STEERING ABILITY AT ALL. I MANAGED TO DRIVE TO THE NEAREST FORD DEALER, AND THEY WANTED TO CHARGE ME $1800 FOR REPLACEMENT. THIS IS BECAUSE SOMEHOW I WASN'T INCLUDED IN THE RECALL FOR POWER STEERING. THIS IS ABSURD!

Mileage: 27,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 80 MPH, THE POWER STEERING MALFUNCTIONED AND IT BECAME EXTREMELY DIFFICULT TO STEER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 21,000. UPDATED 04/22/2016*LJ UPDATED 05/05/16.*JB

Mileage: 21,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 25 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

Mileage: 89,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING OUT OF PARKING SPACE, THE POWER STEERING ASSIST DISABLE WARNING MESSAGE ILLUMINATED AND THE POWER STEERING MALFUNCTIONED. THE CONTACT MENTIONED THAT THE VEHICLE RESUMED NORMAL FUNCTION AFTER IT WAS TURNED OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE AND STATED THAT THE ELECTRONIC POWER STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFUSED TO PROVIDE ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 53,000.

Mileage: 53,000

WAS DRIVING AND THE STEERING WHEEL BECAME REALLY HARD TO TURN AND THEN ON MY SCREEN OF MY TRUCK A WARNING POP UP SAYING ( POWER STEERING ASSIST FAULT) SO NOW MY STEERING IS VERY HARD TO TURN

Mileage: 10

LOSS OF POWER STEERING. AFTER EXPERIENCING LOSS OF POWER STEERING ON MULTIPLE OCCASIONS I PERFORMED ONLINE RESEARCH AND BECAME AWARE OF SAFETY RECALL 14S06. I CONTACTED FORD FOR RESOLUTION AND THEY INFORMED ME MY VEHICLE IS NOT SUBJECT TO RECALL. THE VEHICLE WITH SOME 19,000 MILES IS OUR OF WARRANTY (>36 MONTHS). FORD INDICATED THAT ANY REPAIRS FOR THIS DANGEROUS CONDITION WOULD BE AT OWNER EXPENSE. THE VEHICLE WAS PRODUCED ON THE ASSEMBLY LINE IN CHICAGO WHICH WAS THE ORIGIN OF THE VEHICLE DEFECT WHICH PROMPTED THE RECALL. HOWEVER, IT APPEARS TO HAVE BEEN ASSEMBLED APPROXIMATELY 1 MONTH AFTER THE RECALL CUT-OFF. I CONTEND THAT THE DEFECT WAS STILL PRESENT AND THE RECALL SHOULD BE BROADENED. THIS IS A SERIOUS DEFECT WITH POTENTIAL LIFE THREATENING CONSEQUENCES. FORD HAS BEEN UNRECEPTIVE IN EVEN INVESTIGATING THE MATTER. THE VEHICLE WAS MOVING ON THE OCCASIONS WHEN THE POWER STEERING FAILED, WHILE NEGOTIATING A CURVE. MY PROFESSIONAL DRIVER INDICATED THAT THE CAR HAD TO BE STOPPED AND THE VEHICLE RESTARTED TO RESET THE POWER STEERING. NO DRIVER FEEDBACK OF A TROUBLE CODE.

Mileage: 19,748

POWER STEERING FAILURE. FAILED MULTIPLE TIMES, UNABLE TO REPLICATE AT DEALERSHIP. HAPPENED AT LOW SPEED WHILE IN A PARKING LOT. PULLING INTO PARKING SPOT AND STEERING FAILED CAUSING MINOR COLLISION WITH PARKED VEHICLE IN NEXT SPACE. DEALERSHIP STILL UNABLE TO REPLICATE.

Mileage: 25,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPOT, THE STEERING WHEEL WAS DIFFICULT TO TURN WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS, EACH TIME THE VEHICLE WAS DRIVEN AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING RACK NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. UPDATED 04/04/16*LJ UPDATED 04/05/16.*JB

Mileage: 51,000

STEERING ASSIST FAULT LIGHT COMES ON WHEN I CRANK MY 2013 FORD EXPLORER. THE STEERING WHEEL IS LOCKED AND WON'T TURN WHEN I TRY TO LEAVE A LOCATION. I HAVE TO SWITCH THE VEHICLE OFF AND RESTART IT IN ORDER FOR IT TO RESET.

Mileage: 45,000

POWER STEERING STOPPED WORKING AND DISPLAYED POWER STEERING ASSIST FAULT ERROR ON THE DASHBOARD. WAS UNABLE TO TURN WHEEL AT LOW/SLOW SPEED. CAR WAS BEING PARKED AT THE TIME THE FAULT OCCURRED.

Mileage: 96,012

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE UPDATED AND THE STEERING RACK MIGHT NEED TO BE REPLACED. THE COMPUTER WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000. UPDATED 03/18/16*LJ *CN

Mileage: 47,000

AS REPORTED TO FORD: WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:VIN: IFM5K8D85DGA40422 2013 FORD EXPLORER - I RECENTLY SHIPPED MY 2013 FORD EXPLORER TO AZERBAIJAN WHERE I AM SERVING THE U.S. GOVERNMENT. I HIRED A DRIVER WHO CONVEYED A PROBLEM TO ME REGARDING THE POWER STEERING AND SYNC SYSTEM. AFTER DOING SOME ONLINE RESEARCH, I BECAME AWARE OF THE RECALL FOR POWER STEERING PROBLEMS WHICH SEEM TO FIT THE SYMPTOMS RELATED TO ME. I DID NOT RECEIVE ANY TYPE OF NOTICE FROM FORD REGARDING THIS SERIOUS CONDITION. ALSO, THE SYNC SYSTEM IS BUGGY. I WAS INFORMED SOME TIME AGO OF A FUEL SYSTEM RECALL (I BELIEVE). THE VEHICLE HAS 19,750 MILES. A VEHICLE TIRE SENSOR FAULT HAS RECENTLY DISPLAYED. THERE IS A FORD DEALERSHIP IN BAKU AZERBAIJAN WHERE I LIVE. THE EXPLORER IS PART OF THEIR PRODUCT LINE. PLEASE INFORM ME WHAT I CAN EXPECT FROM FORD TO RESOLVE THE ISSUES DISCLOSED HERE EITHER UNDER WARRANTY, RECALL OBLIGATION, OR CUSTOMER CARE (WITHOUT EXPENSE TO ME). FURTHER, I WOULD APPRECIATE IF FORD U.S. WOULD COORDINATE THOSE RESOLUTION EFFORTS. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:HAVE NOT CONTACTED DEALER. SUSPECT LANGUAGE BARRIERS WOULD COMPLICATE RESOLUTION EFFORTS. WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:COORDINATE ALL NECESSARY REPAIRS TO BE PERFORMED BY THE BAKU AZERBAIJAN FORD DEALER. PROVIDE A LOANER CAR WHILE VEHICLE IS BEING REPAIRED. BE MORE PROACTIVE IN INFORMING CUSTOMERS OF POTENTIALLY SERIOUS DEFECTS THAT HAVE RESULTED IN RECALL. ARE YOU THE OWNER OF THE VEHICLE :YES VIN : IFM5K8D85DGA40422 MILEAGE : 19,748 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :NO DEALER NAME :FORD BAKU AZERBAIJAN

Mileage: 19,500

WHILE DRIVING APPROXIMATELY 70MPH ON A MAJOR HIGHWAY THE POWER STEERING SHUTDOWN AND THE VEHICLES STEERING BECAME EXTREMELY STIFF TO THE POINT YOU COULD HARDLY TURN THE STEERING WHEEL.I BROUGHT THE VEHICLE TO FORD TO HAVE IT INSPECTED , THEY INFORMED ME NOTHING WAS WRONG AND ALL IT NEEDED WAS TO BE RESET. WITHIN 10 DAYS OF LEAVING THE DEALERSHIP SERVICE THE VEHICLE AGAIN STARTED TO HAVE THE SAME PROBLEM NEARLY CAUSING AN ACCIDENT. I TOOK THE VEHICLE TO FORD ONCE AGAIN, THIS TIME THEY HAD ADVISED THAT THE ENTIRE POWER STEERING ASSEMBLY NEED TO BE REPLACED . WITHIN DOING RESEARCH 2011-2013 FORD EXPLORERS HAVE THIS SAME POWER STEERING ISSUE, UNDER RECALL. FORD REFUSES TO FIX MY VEHICLE UNDER THE RECALL DUE TO VIN RESTRICTIONS. THIS IS DANGEROUS AND NEGLIGENT TO SAY THE LEAST.

Mileage: 67,000

I WAS BACKING UP FROM PARKING SPOT IN A CITY GARAGE AND WHEN I PLACE THE CAR IN DRIVE MY POWER ASSISTED STEERING (EPAS) FAILED. I GOT THE POWER STEERING FAULT ERROR, ADVANCETRAC ERROR AND TERRAIN MANAGEMENT ERROR. THE CAR WAS TOO DIFFICULT TO MANUALLY STEER ACTUALLY NEARLY IMPOSSIBLE. IT TOOK ALMOST 1 HOUR AND 2 GROWN BIG MEN TO MANUALLY STEER IT OUT OF THE GARAGE SO THAT IT COULD BE PUT ONTO A FLAT BED TOW TRUCK. FORD CLAIMS THAT MY VIN# NUMBER IS NOT PART OF THE RECALL (14S06) FOR THIS ISSUE. THE DEALERSHIP THAT I HAD IT TOWED TO HAS QUOTED ME AROUND $2,000 TO REPLACE THE STEERING RACK. THIS IS DEFINITELY A SAFETY HAZARD AND FORD NEED TO TAKES RESPONSIBILITY AND CORRECT THIS ISSUE.

Mileage: 47,435

WHILE DRIVING AND MAKING A TURN THE POWER STEERING LOCKS UP WITH AN ERROR CODE STATING "POWER STEERING ASSIST FAULT" IN MY EXPERIENCE THIS HAPPENED WHEN BACKING OUT OF THE DRIVEWAY AND NOW IT HAPPENED WHILE DRIVING AND MAKING A LEFT HAND TURN TO CROSS A BUSY INTERSECTION. THE ONLY THING THAT RELEASES THE STEERING IS TO PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE. MY VEHICLE DOES NOT FALL UNDER THE RECALL HOWEVER, IT'S THE SAME EXACT PROBLEM YET, FORD "HAS NEVER HEARD OF IT" I HAVE CHILDREN AND I FEAR THAT FORD WON'T FIX THE PROBLEM OR DO ANYTHING ABOUT IT UNTIL IT'S TOO LATE AND WE ARE IN A FETAL ACCIDENT. I REFUSE TO DRIVE MY VEHICLE AS IT'S UNSAFE AND I WILL NOT PUT MY KIDS LIFE AT RISK. HELP!!

Mileage: 74,122

DRIVING VEHICLE THROUGH INTERSECTION, TURNING, , LOST POWER STEERING, AND TEMPORARILY LOST CONTROL OF VEHICLE. WAS ABLE TO MUSCLE IT TO THE SIDE OF THE ROAD. DISPLAY MADE A CHIME NOISE, AND STATED "POWER ASSIST FAILURE" ( OR SOMETHING TO THAT EFFECT). I PULLED TO THE SIDE OF ROAD, TURNED OFF VEHICLE, WAITED 2 MIN, STARTED IT AGAIN AND IT WORKED FINE. FOUND THERE IS A RECALL "14S06" FOR EXACT MODEL AND YEAR WITH EXACT DESCRIPTION OF MY FAILURE. TOOK VEHICLE TO CLOSEST FORD DEALER, THEY SAID IT IS COVERED UNDER RECALL AND THERE WOULD BE NO CHARGE AS THIS IS A SAFETY ISSUE. AFTER NUMEROUS CALLS BACK AND FORTH WITH DEALER AND FORD, FORD CLAIMS THIS VIN IS NOT COVERED. I HAVE PAPERWORK FROM THE DEALER THAT SHOWS PART NUMBER NEEDED IS FOR THE STEERING GEAR # DB5Z-3504-NE, WHICH IS THE PART NUMBER IN THE RECALL. I AM UNABLE TO FIND A VIN # LIST AS IT APPEARS FORD DOES NOT HAVE ONE AND THEY DECIDE WHEN YOU CALL WHO GETS THE RECALL AND WHO DOES NOT. THERE IS NO TRANSPARENCY IN SUCH AS SYSTEM. IF FORD KNOWS OF THIS ISSUE WITH THIS YEAR AND MODEL AND KNOWS IT'S A SAFETY ISSUE THAT HAS RESULTED IN ACCIDENTS, PER NHTSA, WHY AM I BEING REJECTED FOR THE EXACT SAFETY ISSUE ON THE EXACT MODEL AND YEAR? CAN YOU PLEASE HELP?

Mileage: 54,770

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON THREE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED AND REBALANCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Mileage: 40,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND SEIZED. THE CONTACT WAS UNABLE TO TURN THE VEHICLE IN THE MIDDLE OF THE STREET. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

Mileage: 87,000

I HAVE A FORD EXPLORER THAT WAS PART OF THE 14S06 RECALL. BEFORE I PURCHASED THE VEHICLE FROM A FORD DEALERSHIP IT WAS OWNED BY ENTERPRISE RENTAL, AFTER THEY TURNED THE CAR IN TRI COUNTY FORD SHOWS THEY PERFORMED THE RECALL ON THE VEHICLE IN 2014. THEY SAID THEY DID THE SOFTWARE DOWNLOAD ON THE EPS. I HAVE SINCE LOST STEERING ASSIST ON MY VEHICLE A NUMBER OF TIMES SO I DID SOME RESEARCH AND FOUND THIS RECALL ON MY VEHICLE. AFTER CALLING FORD THEY AUTHORIZED A LOCAL DEALER TO LOOK AT IF AND FIGURE OUT WHAT THE PROBLEM WAS AT NO CHARGE. THE FORD DEALERSHIP SAYS THAT THEY CAN NOT CONNECT TO THE STEERING GEAR AND THAT PER THE RECALL IT SHOULD BE REPLACED. FORD IS REFUSING TO COVER THE RECALL AND BECAUSE THEY SAY THAT THE RECALL HAS ALREADY BEEN DONE (SOFTWARE DOWNLOAD) AND AT THE TIME OF THE RECALL BEING PERFORMED THERE WERE NO DTC CODES SO THE DOWNLOAD SHOULD HAVE FIXED IT. IF IT WOULD HAVE SHOWED CODES AT THE TIME OF THE SOFTWARE DOWNLOAD THEY WOULD HAVE REPLACED THE STEERING GEAR AT THAT TIME. I FEEL THAT THIS SHOULD BE COVERED AS IT PART OF THE RECALL I HAVE ONLY OWNED THE CAR FOR LESS THAN 3 MONTHS AND THIS IS A DANGEROUS SITUATION. AFTER COMPLAINING TO FORD SAID THEY WOULD COVER 1/2 OF THE COST OF REPAIRS. BUT DUE TO THIS BEING A SAFETY RECALL I FEEL IT SHOULD BE COVERED 100%

Mileage: 78,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE ADVANCE TRACTION CONTROL AND SERVICE POWER STEERING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 53,000. THE VIN WAS UNAVAILABLE. MA 08/11/15 UPDATED 10/20/2017*CN

Mileage: 53,000

I ALMOST LOST CONTROL OF THE CAR DUE TO STEERING. THE RIGHT FRONT TIRE WAS WOBBLY AND HAD NO TRACTION. THE TIRES ARE IN GOOD SHAPE. I HAVE BEEN HAVING SO MUCH TROUBLE OUT OF THE RIGHT FRONT TIRE. IT HAS BEEN BALANCED AND ALIGNED 4 TIMES, NEW BRAKE PADS, AND ROTORS TURNED. NO ONE CAN FIGURE OUT WHAT'S WRONG WITH THE STEERING OR THE TIRE. IT BEGINS TO SHAKE UNCONTROLLABLY. I HAVE HAD IT RE-BALANCE AND EACH TIME NO ONE CAN FIGURE OUT WHY IT KEEPS PULLING TO THE RIGHT. I DON'T KNOW IF IT IS MOTOR RELATED, STEERING OR THE TRANSMISSION. SO FRUSTRATED. I JUST BOUGHT THE CAR LESS THAN 3 MONTHS AGO.

Mileage: 74,000

ON SEVERAL OCCASIONS WE HAD NOTICED DIFFICULTY STEERING IN OUR 2013 FORD EXPLORER. ON NOV 18, 2014 THIS PROBLEM NEARLY CAUSED A CRASH, PROMPTING US TO TAKE IT TO OUR DEALERSHIP PRIOR TO A LENGTHY THANKSGIVING TRIP. OUR DEALERSHIP WENT THROUGH MULTIPLE SYSTEMS CHECKS WITH NO RESOLVE. THEY CONTACTED THEIR REPRESENTATIVE FOR FURTHER INSTRUCTION. THE VEHICLE REMAINED AT THE DEALERSHIP FROM NOV 24,2014 UNTIL THE DEALER DECIDED TO PURCHASE IT FROM US MARCH 6, 2015. WE FILED A COMPLAINT WITH FORD 12/19/14 CASE # CAS-5717020 AND THE BBB 12/11/15 CASE # FRD15122601. FORD MAINTAINED THERE WAS NOTHING WRONG WITH THE VEHICLE, YET MADE OVER 7 ATTEMPTS TO FIX IT. THEY FURTHER STATED THAT WE CHOSE NOT TO RETRIEVE THE VEHICLE - BUT EACH TIME FORD SAID IT WAS FIXED AND WE WENT TO GET IT - THE DEALER INSISTED IT WAS NOT SAFE. THE DEALER FINALLY PURCHASED IT FROM US JUST TO GET US OUT OF IT AND PRESERVE OUR RELATIONSHIP. WE ARE CONCERNED THAT THE VEHICLE IS STILL IN SERVICE. WE WERE MADE TO FEEL STUPID REGARDING THE COMPLAINT. AND WE ARE OUT SEVERAL THOUSAND DOLLARS! SEEING THIS MOST RECENT RECALL REGARDING A STEERING PROBLEM THAT FORD WAS AWARE OF IN JUNE 2014 MAKES ME ANGRY AND SICK THAT THE VEHICLE COULD HAVE KILLED US, AND IS LIKELY OUT THERE WITH A LESS EXPERIENCED DRIVER WHOSE LIFE AND THE LIVES OF THOSE AROUND THEM ARE IN DANGER!! I HAVE ALL THE INFORMATION REGARDING THIS VEHICLE, AND IT CAN ALSO BE FOLLOWED THROUGH THE CASE NUMBERS. PLEASE HELP US GET THIS CAR OFF THE ROAD!! MY HUSBAND IS IN LAW ENFORCEMENT, HE IS A CHIEF OF POLICE, A SENIOR INSTRUCTOR, SPECIALIZED IN SPEED DETECTION AND DRIVER TRAINING, AND PURSUIT TACTICS TRAINING (PIT). THIS WAS PURCHASED AS A FAMILY TRAVEL VEHICLE, IT SHOULD NOT REQUIRE SOMEONE WITH SPECIALIZED DRIVER TRAINING TO HANDLE.

Mileage: 9,000

EXITING FROM PARKING LOT AND SPEED OF ABOUT 15 MPH ON A STRAIGHT ROAD, NO POT HOLES, AT ABOUT 100 FT FROM THE PARKING EXIT, IT HIT AN ELECTRIC POST. LEFT FRONT SUSPENSION, FENDER, WHEELS,PILLARS, ROCKER & FLOOR, RADIATOR SUPPORT, FRONT LAMPS, HOOD,STEERING ROCK, CRADLE, TRANSMISSION TRANSFER CASE, FRONT DOOR AND MANY MORE DAMAGE. ALL ARE IN LEFT SIDE. I CHECKED THE VIN BUT IT IS NOT ON RECALL FOR POWER STEERING PROBLEM HOWEVER I SUSPECT POWER STEERING WAS THE CAUSED OF ACCIDENT. IT IS A MAJOR DAMAGED AND THE INSURANCE IS NOT YET DECIDED IF REPAIR OR TOTAL WRECK. I ASKED THE FORD DEALERSHIP TO SEE ON THE DIAGNOSTIC COMPUTER OF THE VEHICLE BUT UP TO NOW THEY HAVE NOT YET CHECK. *TR

Mileage: 20,500

DASH DISPLAYED SERVICE ADVANCETRAC. TRACTION CONTROL WAS DISABLED AND STABILITY CONTROL WAS DISABLED AND INDICATORS LIT IN DASH. DIFFICULT TO STEER DUE TO PARTIAL LOSS OF POWER STEERING. DEALERSHIP SERVICE DEPARTMENT DIAGNOSED THAT THE STEER RACK UNIT NEEDS TO GE REPLACED. *TR

Mileage: 51,000

2013 FORD EXPLORER. A RECALL WAS ISSUED FOR PREVIOUS FORD VEHICLES, REGARDING A STEERING DEFECT. HOWEVER, THE CONSUMERS VEHICLE WAS NOT INCLUDED. *TA THE CONSUMER BELIEVED THE RECALL SHOULD BE EXPANDED. *JB

THE POWER STEERING FAILED WHILE TRAVELING AT 45 MPH. I COULD STEER MANUALLY BUT IT WOULD NOT ALLOW ME TO MAINTAIN A STRAIGHT LINE. *TR

Mileage: 32,000

WHILE DRIVING ON A HIGHWAY, MY STEERING BEGAN TO FEEL TIGHTER AND TIGHTER, WITH THE WHEEL HARDER TO TURN. SOON IT BEGAN TO REQUIRE A "PUSH" TO MAKE THE MOVEMENT OF THE WHEEL BEGIN. I PULLED OFF THE HIGHWAY AND THE DASH ALERTS CAME ON. ONE SAID, "SERVICE POWER STEERING NOW" AND ONE INDICATED THAT THE TRACTION CONTROL FUNCTION WAS OFF. THE MANUAL SAID I SHOULD SHUT OFF THE ENGINE AND IT WOULD RESET THESE. INSTEAD, THE STEERING LOCKED ENTIRELY. NO DEALERS WERE STILL OPEN THE NIGHT BEFORE THANKSGIVING, SO I TOOK THE VEHICLE TO A SHOP I'VE USED. THEY DIDN'T HAVE THE COMPUTER HOOKUPS NECESSARY SO I TOWED IT AGAIN TO ANOTHER SHOP. THEY "CLEARED" THE CODES, AND FOUND THE VEHICLE DID NOT MALFUNCTION AGAIN. THEY ALERTED ME TO THE RECALL, FORDS #14S06 THIS RECALL INCLUDED EXPLORES MADE BETWEEN MAY OF 2010 AND FEBRUARY 28, 2013. MY EXPLORER WAS MADE VERY SOON THEREAFTER, WITHIN DAYS, IN FACT. GIVEN THAT TIMING AND THE FACTS THAT INDICATE THAT MY VEHICLE SUFFERED THE SAME DEFECTS THE RECALL ADDRESSES, I FEEL MY VEHICLE REPAIR SHOULD BE COVERED BY FORD MOTOR COMPANY. FORD MOTOR COMPANY AND THE LOCAL DEALER ADVISE ME THAT SINCE MY VEHICLE IS NOT WITHIN THE PARAMETERS OF THE RECALL, THERE IS NOTHING THEY CAN DO FOR ME. I HEREBY SUBMIT MY PETITION FOR AN NHTSA INVESTIGATION INTO WHETHER FORD HAS MET IT'S OBLIGATIONS IN THIS MATTER. I HEREBY REQUEST THE RECALL MANAGEMENT DIVISION OF THE NHTSA TO ENSURE THAT THE SCOPE OF THE RECALL [FORD #14S06] IS ADEQUATE. I FEEL THE SCOPE FELL SHORT, IN MY CASE, BY A FEW DAYS, LEAVING MY VEHICLE DANGEROUSLY UNPROTECTED. I CANNOT REPAIR THIS DEFECT MYSELF. THERE IS NO DIAGNOSIS AVAILABLE FOR ME. THE DEFECT MAY BE IN THE SENSOR, OR IN THE POWER STEERING CONTROL MODULE, OR IN THE STEERING "RACK". THE LOCAL FORD DEALER ADVISES ME THAT THERE ARE NO "RACKS" AVAILABLE AT THIS TIME ANYWHERE. THE NHTSA IS MY ONLY HOPE.

Mileage: 87,158

TL* THE CONTACT OWNED A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH AND MAKING A SHARP LEFT TURN, THE STEERING WHEEL SEIZED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

Mileage: 24,000

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING FAILED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE BECAME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000 AND CURRENT MILEAGE WAS 9,500.

Mileage: 9,000

STEERING POWER SUPPORT STOPPED WITHOUT WARNING DURING A TURN AT LOWER SPEED. CAR BECAME ALMOST IMPOSSIBLE TO CONTROL (TURN OR STEER). FAULT LIGHTS INCLUDED STABILITY, TRACTION, AND ENVIRONMENTAL CONTROL ERRORS CAME ON AS THE STEERING POWER SUPPORT TERMINATED. FUSE AND MECHANISM WERE UNDAMAGED. TURNING THE CAR ON AND OFF DID NOT REMOVE THE FAULT. VEHICLE DID THIS ANOTHER 3 TIMES, INCLUDING ONE AT HIGH SPEED OF 70 MPH ON HIGHWAY IN FAT LEFT LANE. HAD TO ALLOW FOR VEHICLE TO MERGE ACROSS 4 LANES OF INTERSTATE TRAFFIC TO SHOULDER AND EVENTUALLY SLOW DOWN. ALL COMPONENTS OF VEHICLE THEN TURN OFF AND MULTIPLE ATTEMPTS TO TURN OFF AND ON VEHICLE ARE REQUIRED WITH PROLONGED TERMS OF VEHICLE BEING LEFT OFF. *TR

Mileage: 12,000

STEERING POWER SUPPORT STOPPED WITHOUT WARNING DURING A TURN AT LOWER SPEED. CAR BECAME ALMOST IMPOSSIBLE TO CONTROL. FAULT LIGHTS INCLUDED STABILITY, TRACTION, AND ENVIRONMENTAL CONTROL ERRORS CAME ON AS THE STEERING POWER SUPPORT ENDED. FUSE AND MECHANISM APPEAR UNDAMAGED. TURNING THE CAR ON AND OFF DID NOT REMOVE THE FAULT. *TR

Mileage: 900

POLICE VEHICLE - ATTEMPTING TO CATCH UP TO A VEHICLE, POWER STEERING WENT OUT.. WAS UNABLE TO STEER AND WARNING LIGHT STATED POWER STEERING ASSIST FAILURE. DEALER SAID THEY SHOW NO FAULT CODES AND GAVE IT BACK TO US. SEE HUNDREDS OF COMPLAINS OF THIS SAME NATURE ON FORD FORUMS. *TR

Mileage: 14,000

TL- THE CONTACT OWNS 2013 FORD EXPLORER. WHILE DRIVING 20 MPH, THE CONTACT STATED THAT THE STEERING WHEEL BEGAN TO MALFUNCTION WHILE DRIVING 20 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, BUT HAD NOT BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 400. RK

Mileage: 400

I WENT TO SUBWAY TO GET SOMETHING TO EAT AND GOT BACK IN CAR TO LEAVE AND THE STEERING ASSIST FAULT SERVICE REQUIRED LIGHT CAME ON AND STEERING WHEEL IS VERY TIGHT. I TURNED THE CAR OFF AND BACK ON AND IT'S NOT RESETTING. I HAVE A TOW TRUCK ON THERE WAY RIGHT NOT. I LIVE IN NORTH DAKOTA AND HAD THIS HAPPENED ON A HIGHWAY GOING A HIGH RATE OF SPEED WOULD HAVE BEEN VERY SCARY. THIS CAR IS NOT EVEN 3 MONTHS OLD AND HAS UNDER 5,000 MILES ON IT. THIS IS VERY DISTURBING AND NEEDS TO BE ADDRESSED. *TR

Mileage: 4,412

I WAS CHANGING LANES FROM THE LEFT TO THE RIGHT. WHEN I WENT TO STRAIGHTEN OUT IN THE LANE THE ELECTRONIC POWER STEERING FAILED, WHILE THE WHEEL WAS CUT TO THE RIGHT. LUCKILY, I WAS ABLE TO USE BOTH MY HANDS TO FORCE THE WHEEL BACK. I FOUND IT DIFFICULT TO STEER THE WHEEL AND I AM A 34 YEAR OLD CONSTRUCTION WORKER. IF MY WIFE WAS DRIVING THE CAR, SHE WOULD OF CRASHED INTO THE PERSON WHO WAS WALKING ON THE SIDEWALK. *TR

Mileage: 5,470

I HAVE A 2013 EXPLORER SPORT WHICH I PURCHASED NEW FROM THE DEALER 2 MONTHS AGO. ON THE MORNING OF 8/15/2013 I WAS TURNING LEFT INTO A PARKING LOT AFTER COMING TO A COMPLETE STOP ON A ROAD, GOING LESS THAN 10MPH. AS I ACCELERATED AND TURNED MY WHEEL LEFT THE POWER STEERING FAILED COMPLETELY MAKING IT ALMOST IMPOSSIBLE TO TURN THE WHEEL AND THE WARNING LIGHTS ON THE DASH CAME ON FOR THE ADVANCETRAC AND THE STABILITY CONTROL. I WAS ABLE TO STEER THE VEHICLE INTO A PARKING SPOT AND PUT IT IN PARK. I TURNED THE VEHICLE OFF, WAITED A MINUTE OR TWO AND TURNED IT BACK ON WITHOUT RESOLUTION OF THE SYMPTOMS. I LOOKED UP THE WARNING LIGHTS IN THE OWNERS MANUAL AND IT SAID TO HAVE IT SERVICED IMMEDIATELY. I HAD MY EXPLORER TOWED TO THE CLOSEST FORD DEALER. THE DEALERSHIP STATES THAT THEY HAVE DRIVEN THE VEHICLE OVER 100 MILES IN THE PAST WEEK AND A HALF WITHOUT THOSE PROBLEMS OCCURRING AGAIN. I'VE READ SEVERAL ARTICLES ABOUT FAULTY EPAS SYSTEMS, NONE FROM 2013 EXPLORERS YET. THE FORD ENGINEERS HAVE TOLD THE DEALERSHIP TO RETURN THE VEHICLE TO ME AND 'SEE IF IT HAPPENS AGAIN'. I ASKED THE DEALERSHIP TO PUT ANOTHER 200 MILES OR SO ON THE VEHICLE TO SEE IF THE PROBLEM OCCURS AGAIN WHILE I SEEK INFORMATION FROM FORD. *JS

Mileage: 1,859

DRIVING VEHICLE AND CROSS TRAFFIC SYSTEM FAILURE TURNS ON, ADVANCETRAC SYSTEM FAILURE, STABILITY CONTROL FAILURE AND TRACTION CONTROL FAILURE OCCUR. VEHICLE BEGINS TO DECELERATE AND TRANSMISSION GOES FROM AN ILLUMINATED "D" TO BLANK. VERY HARD TO MANEUVER VEHICLE. VEHICLE STRUGGLES TO GAIN SPEED AFTERWARDS. THE ONLY RESOLUTION I HAVE FOUND IS TO PULL OVER IF POSSIBLE AND TURN ON VEHICLE AND RESTART. THIS HAS HAPPENED 4 TIMES IN THE PAST TWO WEEKS. *TR

Mileage: 13,000

VEHICLE BEGINS TO VIBRATE AND CAN NOT BE DRIVEN OVER 35 MPH DURING OR AFTER SNOW STORMS WITH WET HEAVY SNOW ON ROAD (SOMETIMES CAUSED BY SALTING ROADWAY). WHEEL WELL OPENING AROUND ALL FOUR TIRES ARE SO SMALL AND ENCLOSED, SNOW ACCUMULATES INTO SOLID ICE AROUND ALL FOUR TIRES AND BOTH AXLES BEGIN TO VIBRATE VIOLENTLY. DRIVER EITHER STOPS EVERY 8-10 MILES ALONG SIDE BUSY HIGHWAY TO CHOP ICE OUT (TAKES ME 40 MINUTES FOR ALL FOUR TIRE OPENINGS), SLOWS HIGHWAY TRAFFIC DOWN TO 30 MPH, OR GOES TO FORD DEALER. LOCAL DEALER SEES 6-10 OF THESE VEHICLES A DAY AND CHOPS ICE OUT AT NO CHARGE AND MAKES NO WORK ORDER HISTORY. TRAVELING AT ONLY 35 MPH WHEN TRAFFIC IS GOING 55 OR 70 MPH IS DANGEROUS. STOPPING EVERY 8-15 MINUTES ALONG BUSY HIGHWAY TO CHOP ICE WITH BACK TO PASSING TRAFFIC IS DANGEROUS. DEALERS DO NOT INFORM POTENTIAL BUYERS OF THE ICE PROBLEM. FORD HAS THIS DESIGN DEFECT PROBLEM WITH MORE THAN ONE MAKE OF VEHICLE, KNOWS ABOUT THE COMPLAINTS, BUT WILL NOT SPONSOR A SOLUTION. PERSONALLY, ALONG WITH CLEARING THE ICE ON M-115 AS I GO TO A DOCTOR'S APPOINTMENT IN TRAVERSE CITY, CHOPPING ICE HURTS MY BONE ON BONE SHOULDERS AND THE LOWER THREE VERTEBRAE OF MY BACK THAT NO LONGER HAVE A DISC BETWEEN THEM. THE SLIPPERY SIDE OF ROAD IS DANGEROUS FOR MY TWO ARTIFICIAL HIPS AND IS SIMPLY NOT SAFE TO MY PERSON AND SLOWS DOWN SOME PASSING VEHICLES THAT MAY SLIP AND SLIDE INTO ME OR ONCOMING TRAFFIC OF THE ONLY 2 LANE HIGHWAY. NORTHERN MICHIGAN IS GETTING UNNECESSARILY MORE DANGEROUS IN THE WINTER TIME. THERE HAVE BEEN MULTIPLE INCIDENTS AND THE INCIDENT DATE ABOVE IS ONLY APPROXIMATE.

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY OVER-STEER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,700. *TR

Mileage: 1,700

I WAS MAKING A U-TURN NOT EVEN GOING MORE THAN 15 MPH AND MY 2013 FORD EXPLORER SPORT'S, WHICH ONLY HAS 6050 MILES ON IT, POWER STEERING SUDDENLY STOP WORKING AND ALL ACROSS THE DASH, WARNING LIGHTS LIT UP, STABILITY CONTROL FAULT, POWER STEERING ASSIST FAULT, TERRAIN MANAGEMENT FAULT, TRACTION CONTROL FAULT. I LOST POWER STEERING AND SLOWLY STEERED INTO THE NEAREST GAS STATION. I TURNED OFF MY ENGINE AND THEN RESTARTED IT, THE POWER STEERING WORKED AGAIN AND SOME OF THE WARNING LIGHTS WENT OFF, EXCEPT THE TERRAIN MANAGEMENT AND STABILITY CONTROL LIGHTS, I TURNED OFF THE VEHICLE A SECOND TIME AND ALL THE WARNINGS LIGHTS WENT OFF, I WENT STRAIGHT THE DEALERSHIP AND IT IS THERE NOW. THE SERVICE ADVISOR HAD SAID HE HAS SEEN THIS HAPPEN ONCE AND THEY REPLACED THE POWER STEERING GEARS AND SYSTEM. I AM VERY CONCERNED THAT THIS WILL HAPPEN AGAIN AND I WILL LOSE CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT AND HURT MYSELF AND MY FAMILY AND OTHER PERSONS. LUCKILY I WAS IN SLOW TRAFFIC AND A GAS STATION WAS NEARBY, AND I DID NOT HAVE MY FAMILY IN THE VEHICLE. FORD NEEDS TO ADDRESS THIS ISSUE WITH THE EXPLORERS AND FIX THESE SAFETY ISSUES ASAP! *TR

Mileage: 6,050

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE PROBLEM COULD HAVE BEEN WITH THE STEERING, AXLE OR THE TRANSMISSION. THE DEALER DID NOT HAVE SPECIFICS PERTAINING TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 2,000. *TR

Mileage: 2,000

I EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING, AS WELL AS STABILITY CONTROL, TRACTION CONTROL, AND TERRAIN MANAGEMENT SYSTEMS ERRORS. I WAS STOPPED AT AN INTERSECTION WAITING TO MAKE A LEFT TURN. ONCE I STARTED MOVING TO MAKE THE TURN (@ 5 MPH), A NUMBER OF BEEPS WENT OFF, WARNINGS WERE DISPLAYED ON THE VEHICLE INFORMATION SCREEN, AND I LOST POWER STEERING. AFTER PULLING OVER TO THE SIDE OF THE ROAD WITH NO POWER STEERING, I TURNED OFF THE CAR AND THEN RESTARTED. AT THIS POINT THE POWER STEERING WAS WORKING, BUT THE TRACTION CONTROL AND TERRAIN MANAGEMENT ERRORS WERE STILL HAPPENING. AFTER A MINUTE, THE TRACTION CONTROL LIGHT WENT OFF. THERE WAS STILL AN ERROR WITH THE TERRAIN MANAGEMENT. AFTER GETTING HOME SAFELY 90 MINUTES LATER, I RESTARTED IT AGAIN, AND ALL SYSTEMS SEEMED TO BE WORKING, WITH NO ERRORS REPORTED. *TR

Mileage: 4,100

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE THE ENGINE WAS STARTED AND ALSO, WHILE DRIVING AT LOW SPEED. THE POWER STEERING WARNING LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE CONTACT WAS ABLE TO COAST TO THE SHOULDER TO RESTART THE ENGINE. THE VEHICLE THEN FUNCTIONED NORMALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE APPROXIMATE MILEAGE WAS 8,000. UPDATED 5/24/13 *CN

Mileage: 4,000

WHILE ACCELERATING UNDER FULL THROTTLE THE VEHICLE STEERING BECOMES ERRATIC AND THE VEHICLE WANTS TO WEAVE SIDE TO SIDE WITH NO INPUT FROM THE STEERING WHEEL. I AM EXTREMELY CONCERNED THAT THIS WILL EVENTUALLY CAUSE ME TO HAVE MOTOR VEHICLE COLLISION WHEN TRYING TO PASS ANOTHER VEHICLE, GET UP TO SPEED ON FROM A HIGHWAY ON RAMP, OR WHILE TRYING TO AVOID ANOTHER SITUATION. I WOULD LIKE THE NHTSA AND FORD TO EVALUATE THEIR 2013 FORD EXPLORER LIMITED 4WD FOR UNINTENTIONAL STEERING SWAY UNDER FULL ACCELERATION. *TR

Mileage: 600

I DROVE MY RECENTLY ACQUIRED AND NEW FORD EXPLORER SPORT FOR FIRST TIME ON THE HIGHWAY ON MARCH 4, 2013. WHEN ACCELERATING TO PASS A TRUCK, I LOST CONTROL OF FRONT END TO POINT OF SWIRLING AND NEAR COLLISION WITH THE TRUCK. I DON'T CONSIDER THIS A FLUKE AS SAME HAPPENED A WHILE LATER DURING SAME HIGHWAY TRIP. I'M VERY FAMILIAR WITH HIGH HORSEPOWER PASSENGER VEHICLES AND SPORTS CARS FOR THAT MATTER. I AM ALSO VERY FAMILIAR WITH HIGHER AND ALLOWABLE SPEEDS HAVING DRIVEN AND HANDLED SPORT CARS AND PASSENGER VEHICLES ON GERMAN AUTOBAHNS WHILE LIVING IN EUROPE. IT IS MY EXPERIENCE AND BELIEF THAT THE COMBINATION OF CHARACTERISTICS (WEIGHT BALANCING IN COMBINATION WITH SIGNIFICANT HORSEPOWER, POSSIBLY LARGE TIRE SIZE, TRACTION AND FOUR WHEEL/FRONT WHEEL DRIVE ASPECTS, THRUST ETC.) MAKE THIS VEHICLE, THE FORD EXPLORER SPORT, EXTREMELY DANGEROUS ON HIGHWAY WHILE ACCELERATING AT ALLOWABLE SPEEDS. A LOCAL DEALERSHIPS' EXPERT (READ: DEALER IS AN INDEPENDENT CONTRACTOR) IN INDIANA CONFIRMED MY OBSERVATIONS AND BELIEFS AND USED TERM "SQUIRLYNESS" TO DESCRIBE VEHICLES' HANDLING WHEN ACCELERATING AT HIGHWAY SPEEDS. FORD INDICATES THAT VEHICLE OPERATES AS DESIGNED, I CONTENT THE DESIGN IS BAD, CAUSING THIS FORD EXPLORER SPORT VERSION TO BE VERY DANGEROUS. IN MY MIND IT IS ENTIRELY FORESEEABLE THAT ACCIDENTS WILL HAPPEN TO UNSUSPECTING DRIVERS OF THIS VEHICLE BASED ON THE VEHICLE CHARACTERISTICS. OBVIOUSLY THIS IS SOMETHING THAT WILL NOT BE ADMITTED TO BY FORD DUE TO PRE-EMPTIVE LIABILITY ASSUMPTION IN CASE OF ACCIDENTS. I OFFERED FORD TO TAKE THIS NEW VEHICLE BACK. ONCE AGAIN I UNDERSTAND THAT THEY WOULD NOT AS THIS WOULD IMPLY ADMITTANCE OF SAFETY CONCERNS REGARDING THE FORD EXPLORER SPORT VERSION. *TR

Mileage: 600

AS I WAS TURNING LEFT AT A LIGHT, MY POWER STEERING WENT OUT COMPLETELY IN THE CAR. I LOOKED DOWN AT THE INSTRUMENT PANEL AND IT WAS BRIGHT YELLOW AND SAID ADVANCE TRAC FAILURE. IT WAS VERY DIFFICULT FOR ME TO CONTROL THE SUV AND IT TOOK EVERY OUNCE OF UPPER BODY STRENGTH IN ME TO PULL INTO A PARKING LOT. I BARELY AVOIDED A HEAD ON COLLISION WITH ANOTHER SUV AS I TURNED INTO THE LOT. I PULLED INTO THE BACK OF THE LOT AND PUT THE SUV IN PARK AND TURNED IT OFF. UPON TURNING IT BACK ON THE POWER STEERING WAS WORKING AGAIN. I WAS VERY SHOOK UP SINCE I HAD MY 6 YEAR OLD DAUGHTER WITH ME AS WELL. I HOPE SOMEONE LOOKS INTO WHAT IS CAUSING THIS TO HAPPEN. MY BRAND NEW CAR IS AT THE LOCAL FORD DEALERSHIP AND WHEN I DROPPED IT OFF THIS MORNING I WAS TOLD THAT THEY HAVE NEVER HEARD OF SUCH A THING HAPPENING TO ANYONE. *TR

Mileage: 1,200

POWER STEERING FAILURE WHILE BACKING UP AND DRIVING. TURNING VEHICLE OFF AND ON CAUSES POWER STEERING TO WORK. VERY HARD TO STEER, NOT SAFE TO DRIVE... DEALER IS PUTTING A HOLE NEW POWER STEERING UNIT IN... *TR

Mileage: 300