2014 FORD EXPLORER Steering Problems

All my dash lights turn off u can drive it but all my dash light is off the abs light its on

The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 25 MPH and turning to the left, the steering wheel started shaking, and he felt the rear end of the vehicle start sliding to the right. There was no warning light illuminated. The contact stated that the steering wheel was stuck in the direction that it was turned and had to be manually returned to center. The contact stated that the failure was more frequent while turning to the left. and while driving at slower speeds. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the steering gears needed to be regreased. The vehicle was repaired. The contact stated that the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

Mileage: 140,000

Loss of steering. Driving down the road the my completely locks up while in drive. Was told it was faulty rack and pinions.

Steering gear failure and faulty eps module. Second event. The full assembly and eps failed, and fatal crash was avoided.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The Electronic Steering Gear failed causing the steering to "stick" at certain points of steering, and causing a loud rubbing noise. The steering is also more "loose" and feels insecure. Yes it is available for inspection. 2. How was your safety or the safety of others put at risk? The failure of the electronic steering gear can cause unexpected failure of steering ability while operating the vehicle. This could cause a severe accident going any speed, but especially if I were on the highway. A crash due to loss of steering ability could kill me, my family, and others on the road. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, my local Ford dealership has confirmed the issue and stated that they won't repair it because it isn't part of any open recall, even though there was a major recall (14S06/NHTSA 14V-286) opened for the prior model year of my vehicle. Ford should have included 2014 in that recall since the issues persists in 2014 models and is evident by the other 200+ Technical Service Bulletins posted by Ford. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It's been inspected by my local Ford dealership. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages. I noticed the issue after picking the vehicle up from the Ford dealership. They didn't notice the issue until I reported it to them, meaning they missed it during their maintenance inspections and check-up. I noticed the issue on September 21, 2025.

Lose of controlled of the Steering will driving

The contact owns a 2014 Ford Explorer. The contact stated that while driving on the highway at 65 MPH, the power steering assist feature was disabled, and the steering wheel became very difficult to turn. The messages "Service Advance-trac" and "Steering Loss - Stop Safely" were displayed, and the check engine warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in a recall related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 131,590.

Mileage: 131,590

electric power steering failure while driving

While driving on [XXX] in Atlanta, GA, my 2014 Ford Explorer suddenly lost all power steering without warning. The dash displayed: “Steering Assist Fault – Service Required”, and the steering wheel became extremely difficult to turn. I was in the vehicle with my wife and [XXX] daughter, and we were traveling at highway speed. We were extremely lucky to be in the right lane at the time — otherwise, I may not have been able to safely maneuver or exit traffic. This could have easily led to a catastrophic crash. I was barely able to keep control of the vehicle and managed to pull over onto the shoulder. A few days before this incident, I noticed a brief steering warning, but the system reset on its own. After the highway event, I had the vehicle scanned and received the following diagnostic codes: U2011:00-49 and U3000, indicating a Power Steering Control Module (PSCM) failure. This is the same exact failure that led to Recall 14S06 for 2011–2013 Ford Explorers, but my 2014 model is not currently included — despite having the same EPS system and failure pattern. The component is still in the vehicle and available for inspection. I have not yet had it inspected by a Ford dealer or a certified mechanic but intend to do so. I am submitting this complaint to request an investigation and to express my deep concern for the safety of my family and others who may be driving 2014 Explorers with the same defective system. This is a dangerous, recurring problem that demands immediate attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Explorer. The contact stated that while his wife driving at an undisclosed speed, the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 135,000.

Mileage: 135,000

The contact’s daughter owns a 2014 Ford Explorer. The contact stated that while his daughter was driving on the highway at 55 MPH, the steering wheel seized, and the power steering assist was disabled. The contact stated that several unknown warning lights were illuminated. The contact pulled over to the side of the road and turned off and restarted the vehicle however, the power steering assist feature was still inoperable. The vehicle was towed to a local dealer to be diagnosed, and the contact was informed that the rack and pinion was faulty and needed to be replaced. The vehicle was repaired; however, 2 years later the failure reoccurred. The contact stated that while his daughter was driving 35 MPH, the vehicle lost power steering functionality and the steering wheel became stiff. The contact stated that several unknown warning lights were illuminated. The driver pulled over, restarted the vehicle, and the vehicle regained power steering functionality and the warning lights turned off; however, the failure reoccurred. The local dealer was not contacted and the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 129,000.

Mileage: 129,000

The contact owns a 2014 Ford Explorer. The contact stated that while starting the vehicle, the steering became difficult to turn. The message “Power Steering Assist Fault" was displayed. The vehicle was taken to the dealer to be diagnosed and the contact was informed that an unknown part had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 180,000.

Mileage: 180,000

My 'Rearview Camera system' does not work. When I put my truck in reverse, I get the message 'Please contact your dealer or manufacturer' for help with camera repair. Back in July 2022, my entire 'Steering system' went out and I was forced to borrow from my 401k to pay $2,000 for a new steering system after it went out on the [XXX] during rush hour from New Orleans to Baton Rouge. I almost got pushed off the spillway by two 18-wheelers that day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power Steering Failure Approximate date

When turn left or right the steering did not want to turn right away, and when it did it was sudden release.

The contact owns a 2014 Ford Explorer. The contact stated while driving 55 MPH, the vehicle was lost power steering functionality. The message "Steering Fault" was displayed. The contact was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the electric power steering gearbox had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the vehicle was out of warranty. The failure mileage was approximately 106,000.

Mileage: 106,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the steering wheel was stiff. The vehicle was taken to the dealer where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,564.

Mileage: 115,564

I was driving my explorer in a residential area when my power steering assist went out, causing me to not be able to control the steering wheel. I had 3 passengers in the vehicle at the time. I came close to crashing into a ditch but was able to stop the vehicle. It terrified me and my passengers. I struggled to steer it to a restaurant parking lot. After my power steering stopped working, and alarm went off on the dash and said "steering assist fault" needs serviced. I had the explorer towed to AschenBach Ford in Wytheville, Virginia. The Ford service department said that the bar and all electrical steering needs replaced. There was a recall for some 2014 Ford Explorers with this same problem but my VIN is not apart of those recalls and I feel it should have been because that's what happened to my vehicle. It's recalls 14S06/14V-286.

The contact owns a 2014 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist disabled warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated the steering wheel had seized. The contact stated that the failure had occurred while turning and almost caused a crash. The vehicle was towed to an independent mechanic where it was diagnosed with a failed electronic steering rack. The contact was informed that the electronic steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The traction control warning light was illuminated. The vehicle was taken to the dealer, who determined that the spindle rod, steering gear assembly, fuse, hex nut, and bolt needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,745.

Mileage: 102,745

Power steering assist is constantly going out.

Power steering failed during normal operations. This occurance was in 2021. Paid Ford over $2000 to perform repairs. Now January 2025 same issue occurred. This safety hazard needs to be addressed

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 2 MPH, the message "Loss of Power Steering Assist" was displayed. The contact stated that the steering wheel seized and was difficult to turn to the left or to the right. The contact stopped the vehicle, turned it off, and restarted the vehicle and the vehicle regained power steering functionality. The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that the power steering assist had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the steering wheel failed to turn as intended. The contact noticed an abnormal grinding sound coming from the vehicle. The contact used added force to turn the steering wheel. The vehicle was taken to the dealer where it was diagnosed with a failed power steering unit. The contact was informed that the power steering unit needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

Steering sounds like it has a groaning noise, I took it into a shop and they noticed it too while I was getting my transmission rebuilt. They could not figure out what the problem was or where it was coming from but assumed it was from the tie rod boots on one side of the car, but all the research I’ve been doing and all other comments about it have been for the rack and pinion starting to fail. It started happening about a month ago (early December 2024) for me where after sitting overnight the steering didn’t want to turn, that stopped happening, but now while driving the steering locks up and breaks free, and you can hear a groaning noise when turning the wheel both left and right when stationary or at low speeds.

Hi my name is [XXX] and Im an owner of a 2014 Ford Explorer sport my vehicle is at the service department for almost 2 months already before i took the vehicle into the dealership to get fix i was going to have a car crash thanks to the front tires of the car. Both front tires locked and the car slide really bad that day the steering wheel went loose and i wasnt able to control the vehicle. I took it to the service department at a ford dealership where I was told that the ABS was falling the computer module was not working and the traction control has an issue too INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized with the traction control and check engine warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed and determined that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 131,856.

Mileage: 131,856

The vehicles steering stopped working with no warning and a Steering Assist Fault alert came on the dashboard.

The electric steering went out on my way home on a very curvy road. The rack and pinion apparently has failed. Please recall this part to get it fixed before someone gets hurt.

Lane keeping system malfunction. Steering assist malfunction. I have no power steering and it’s hard to control vehicle. Ford diagnosed that I need a new steering rack and sensor.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 40 MPH, the vehicle lost power steering functionality, causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the local mechanic who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 60,346.

Mileage: 60,346

The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 20 MPH and making a left turn, the vehicle suddenly lost power steering functionality. The traction control and the electronic stability control warning light were illuminated. The vehicle was towed to an independent mechanic, where the contact was informed that the failure might be related to the power steering control module(PSCM); however, the vehicle was not diagnosed or repaired. No further information was provided. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 170,000.

Mileage: 170,000

My vehicle has been experiencing the "death wobble". I've done research online and I've seen other people complain about the issue as well as videos. Whenever I drive my vehicle, I hear noises coming from the front end such as scraping and my steering wheel wobbles and it's excessive while on the freeway. I've gotten the wheel bearings replaced, tires rotated, replaced front passenger tire, breaks and rotors replaced. My axel and car were lifted in the air with no damages.

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH and attempting to make a left turn, the power steering failed without warning. The contact depressed the brake pedal and turned the vehicle off. After waiting for a while, the contact restarted the vehicle and continued driving at slower speeds. The contact noticed that when the steering wheel was turned to the left or the right, the steering wheel seized and jerked the steering wheel and the vehicle moved in the direction as intended. The vehicle was taken to a body shop where the vehicle was inspected, and the contact was made aware that the vehicle had an electric power steering assist, not a hydraulic power steering fluid system. The contact was referred to the dealer for assistance. The dealer was contacted, and an appointment was scheduled; however, the vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 149,000.

Mileage: 149,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH, the vehicle made an abnormal sound and lost power steering functionality. No warning light was illuminated. The contact research and was made aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The vehicle was not drivable and was towed to an independent mechanic to be diagnostic tested. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.

Mileage: 160,000

My steering system needs to be replaced. While driving, my steering became very hard to control. My vehicle sways and I wrecked bc of it. Ford said it’s the steering gear that needs to be replaced for $2600. My driver and lane keeping assist lights came on when this started happening. My car needs a new sensor because of the wreck as well. This has prevented me from attending to everyday activities such as work. I have lost so much money and will probably lose everything I have like my home because of this. Ford needs to fix this now!

The whole power steering system has failed as it was being driven in a parking lot. It was at low speeds so no crash involved but was almost impossible to control or turn steering wheel. It said "power steering system needs serviced" but had been working fine when I parked it just a little while before.

The steering wheel failed out of nowhere and is now making a hub bearing grind sound the vehicle tells me “power steering assist fault”.

I was making a u turn and the power steering all but gave out on me. And a message came up on the dash saying “ steering assist fault service required. Luckily I was going at a very slow speed and was close to home. This could be a major problem if on a freeway

While driving the Ford Explorer the Electronic steering fails and can cause a crash.

Steering noise. Steering will randomly lock up or extremely difficult to gain control. My car is a 2014 Ford Explorer bought new. 2011-13 & 2015-16 have recalls for steering issues realted to same symptoms and safety risk. Ford will not recall or procide cistomer care for this known safety risk for 2014 models.

The contact owns a 2014 Ford Explorer. The contact stated that the vehicle had lost power steering functionality with a message to “Drive Safely” displayed. The contact stated that while driving at approximately 65 MPH, the steering wheel seized, and the vehicle became difficult to maneuver. The contact pulled over to the side of the road and inspected the vehicle but was unable to find the cause for the failure. The contact was able to drive the vehicle to the destination where the vehicle stalled. The vehicle was towed to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not under recall. The manufacturer opened a case for the failure. The manufacturer had referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 180,000. The VIN was unavailable.

Mileage: 180,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 40 MPH, the vehicle jerked abnormally, and the advancetrac, traction control, steering assist, and several other unknown warning lights illuminated. The contact stated that an unknown message was displayed. The vehicle was towed to the dealer, where it was determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 10 MPH, the steering wheel seized with the message “Steering Loss – Stop Safely” displayed. The contact was unable to turn the steering wheel. The contact stopped, turned off and restarted the vehicle; however, the steering wheel remained seized. The vehicle was towed to the contact's lot. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure, and informed the contact that there was no recall on the VIN related to the failure. The approximate failure mileage was 168,000.

Mileage: 168,000

The contact owns a 2014 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the electric power steering stopped functioning as intended. The traction control warning light was illuminated. The contact stated that the steering seized, and the vehicle was difficult to steer. In addition, the contact stated that the vehicle was jerking. The contact stated that the failure occurred while his minor children were seated in the rear seat of the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed power steering module. The contact was informed that the steering assembly needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 84,700.

Mileage: 84,700

Have electric power steering and have had it fixed plus had the rod and piston fixed. Still having issues after less than a year with steering becoming stiff. Been told twice now the problem has been fixed with paying thousands for issue after issue and the steering still having issues.

Power Steering (Steering Assist) failure appeared during driving, steering suddenly was very hard and required a lot of force. After restarting the car, it initially worked, then failed again. Upon further restarts the Steering Assist warning appeared right at starting the car, power steering was not working, just made it to the shop to get it repaired. This is exeactly the same problem as in the 2011-2013 Ford Explorer (NHTSA 14V286000, Ford Recall 14S06). Ford needs to expand the recall to the 2014 model.

The contact owned a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering rack failed to function as intended. The contact stated that the steering wheel was independently pulling to the left or the right. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was repaired. The contact was informed of an unknown recall however, the VIN was not included in the recall. The contact stated that the vehicle was involved in a crash that was not the owner’s fault, and the crash was not due to the failure. The vehicle was deemed a total loss. The manufacturer was made aware of the failure and two cases were filed. The failure mileage was unknown.

Steering fault warning message came up service now and stability control lights engaged both on and off, I lost control of my steering and it completely tightened up as I was driving. I was driving 60 miles per hour when this happened. Depending on the severity of the failure, I was completely at risk with colliding with anything on the road. I brought it straight to the dealership where it has been sitting for a week since they are not able to drive it into the garage because the steering is locked up and the wheel will not move even though it will start and engage in drive. They need to actually tow it into the garage to complete diagnostics, I expect from other reports this is an expensive fix, but the risk to my life and others on the road is worth reporting. Ford needs to include this steering fault on the 2014 explorers in a recall. There were no issues with the steering prior to this happening. Ford knows about this issue, how many complaints and near misses is it going to take to fix this problem?

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed with his 12-year-old child in the vehicle, the steering wheel tightened up, and the vehicle drove straight and crashed into a sand barrier. The air bags deployed. The driver sustained injuries to his chest, head, and shoulder. There was no injury stated for the 12-year-old child who was also in the vehicle during the crash. Medical attention was provided to the driver. A Police report was filed but was not provided to the contact. The vehicle was towed to the Police Precinct. There were no warning lights illuminated. The contact stated that prior to the crash, the vehicle was parked and rolled back and struck another vehicle. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension). The contact called an unknown local dealer, but the vehicle was not diagnosed or repaired after the crash. The contact stated that the vehicle was totaled; however, the Insurance Provider had not yet rendered a decision on the vehicle. The manufacturer was not yet contacted. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the electronic power steering gear. The contact was informed that the electronic power steering column needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.

Mileage: 60,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 55 MPH the steering wheel seized. The vehicle was steered to the side of the road and restarted; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The failure mileage was 125,000.

Mileage: 125,000

Lost of power steering while driving and ABS not engaging only flashing lights when getting close to object in front of you at higher speeds. Car inspection at oil change shows seized u joint for steering shaft

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 50 MPH, the "Service Power Steering" warning light illuminated. The contact attempted to make a steering adjustment to stay in the lane and became aware that the steering wheel had seized. The contact was unable to turn the steering wheel to the left or to the right. The contact stopped and turned off and restarted the vehicle however, the power steering functionality had not returned. The contact had the vehicle towed back to the residence. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

My steering is making a scretching noise when I try to turn it either way. With it being hard to turn I'm afraid for my safety with driving it and I dont have another vehicle to drive. Yes, I have a quote from a repair shop that my steering rack is going out I didn't notice a warning light as of yet.- this happened about a week ago I have found several complaints about the 2014 Ford Explorer Steering issues so I feel for safety purposes that this should have a recall.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 35 MPH and turning the steering wheel to remain in the lane, the felt that the steering wheel had seized, and the contact was unable to turn in either direction. The contact stated that there was no warning light illuminated. The contact stopped the vehicle and had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the rack and pinion and steering gears needed to be replaced. The mechanic informed the contact that the steering gear teeth were fractured. The mechanic related the failure to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.

Mileage: 62,000

While driving on the highway, it was noted that the steering had started to feel a bit different, sluggish. We were able to pull off the highway, where complete loss of electrical assist on the power steering occurred. Warnings for loss of steering, traction control, and the 4WD system were displayed. Checked all fuses for the electric assist system, no problems noted. Being less than 15mi from home, I struggled to maintain the vehicle in the lane, but made it home. A call to my local Ford Service Center, and they tell me that there is no recall. Had this failure occurred at highway speeds it would have been catastrophic.

The contact owns a 2014 Ford Explorer. The contact stated while driving at slow speeds, the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 102,000.

Mileage: 102,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 50 MPH, the steering wheel seized, and the contact used excessive force to steer the vehicle. The contact stated that the "Steering Assist Fault - Service Required" and "Service Advancetrac" messages were displayed on the instrument panel. Despite the failure, the contact was able to drive the vehicle to the residence at slow speeds with the hazard lights flashing. Upon investigation, the contact discovered that the steering failure was a common failure with similar vehicles. The manufacturer was notified of the failure and the contact was informed that there were no recalls or Extended Warranty on the vehicle related to the power steering. The vehicle was not repaired. The failure mileage was approximately 200,000.

Mileage: 200,000

The contact owns a 2014 Ford Explorer. The contact stated while the contact's daughter was driving at an undisclosed speed, the vehicle lost power steering functionality. The contact stated that the steering was difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The vehicle was taken to the dealer where it was diagnosed with front strut assemblies failure. The contact was informed that the front strut assemblies needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed with a failed rack and pinon. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 71,500.

Mileage: 71,500

The contact owns a 2014 Ford Explorer. The contact stated while driving 25 MPH in a parking lot, the vehicle lost power steering functionality. An unknown warning light was illuminated, and the Wheel Drive indicator light was turned off. The contact was able to pull into the parking space. The vehicle was towed to Pep Boys, where it was diagnosed that the rack and pinion had failed and needed to be replaced. The part was purchased from the Ford dealer and the vehicle was repaired; however, the failure recurred while driving 6 months later. The vehicle was towed to Pep Boys, where the rack and pinion was replaced; however, the failure persisted. The contact was able to drive to the residence using added force. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 40,000.

Mileage: 40,000

My 2014 Ford Explorer has developed a serious problem where the power steering intermittently stops working. I'm now afraid to drive this vehicle since it is almost impossible to steer this SUV without power steering. What happens if the power steering cuts out while I'm driving at 60 or 70 mph in dense traffic? I understand other drivers have reported the same problem. This is a very serious condition and should warrant an immediate recall, investigation, and repair by Ford and the NTSB.

The contact owns a 2014 Ford Explorer. The contact's husband stated that while driving 65 MPH, the steering wheel began to stick intermittently with the "Service Steering Now" message displayed on the instrument panel. Due to the steering wheel failure, the contact's husband used excessive force to steer the vehicle home. Upon restart of the vehicle, the steering wheel seized in place and then failed to move regardless of the excessive force used. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle for the steering. The failure mileage was approximately 160,000.

Mileage: 160,000

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 45 MPH, the "Service Steering Assist" and the traction stability warning lights illuminated. The contact stated that the vehicle lost power steering functionality. The contact pulled over to the side of the roadway with difficulty and turned off and restarted the vehicle; however, the vehicle failed to regain power steering functionality. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the steering gears needed to be replaced. The vehicle was not repaired. The contact stated that the failure was recurring. The manufacturer was informed of the failure. The failure mileage was approximately 117,000.

Mileage: 117,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 40 MPH, the electronic power steering was not functioning properly, after which the vehicle started to pull to the left. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering rack and pinion. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 121,000.

Mileage: 121,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving out of the driveway, the steering wheel became extremely stiff. Additionally, the power steering sensor fault message was displayed. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 200,000.

Mileage: 200,000

The Steering Assist system or power steering component stopped working causing unsteerable vehicle. This was part of the Ford recall [XXX]. We purchased this explorer used from Colvin Ford in Mcminneville, Oregon when the recall was still open and the dealer never notified us of the recall nor did they fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering went out while driving. Mechanic said it’s the rack and pinion. He said it’s common and was recalled in other year Explorers but not 2014. He said it could be the same part that was recalled but it was used in the 2014 instead of other years that were recalled.

The contact owns a 2014 Ford Explorer. The contact stated while starting the vehicle, the steering wheel seized. A message indicating a power steering failure was displayed. The vehicle was towed to the residence of the contact's parents. The vehicle was then towed to an independent mechanic, where it was diagnosed that the Power Steering Control Module (PSCM) had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle was not covered under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 128,000.

Mileage: 128,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 30 MPH, the "Loss of Steering Please Stop Safely," message and several other unknown messages were displayed on the instrument panel. The steering wheel seized; however, the contact was able to pull off to the shoulder of the roadway. The vehicle was towed to the home of a relative where a code reader discovered a defect with the rack and pinion. The dealer and the manufacturer were notified of the failure, and both informed the contact that there were no recalls on the vehicle associated with the failure. The vehicle was not repaired. The failure mileage was approximately 207,000.

Mileage: 207,000

My steering wheel is like using manual steering, it is very hard to turn it seems to get stuck in certain positions, easier in another spot when turning, then gets stuck again. It is very hard to turn, no lights on the dashboard, no error codes. This is a huge safety concern if I am driving and can no longer steer my vehicle safely. I see so many other complaining about this problem with 2014, why is there no recall? This is putting people at risk or crashing which could cause fatality!

The electronic power steering is failing. Vehicle steering wheel is tight. Steering wheel hard to turn. I know 775k explorers had a recall for this issue but no recall was issued for my vehicle. Checked steering knuckle and sensors, everything seems to be in working order bit steering is still tight.

Steering became jumpy and hard to steer intermittent. Stabilitrak light on and then lost power steering light on. Thank goodness I stopped when I did because now steering wheel is locked and only goes forward and backwards. This could have been extremely dangerous traveling on the toll road!

Control arm on Ford 2014 explorer are prone to failure, causing vehicle to lose steering. Control arms rub excessively against brake components, also causing failure to both brakes, ABS, and sensors related to wheel speed. Failure is due to the manufacture. Strong action is need to prevent further road accidents if not addressed.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 55 MPH, the power steering warning light illuminated. The contact stated that the steering wheel was significantly difficult to steer, causing him to use excessive force to steer the vehicle. The contact pulled to the side of the highway. The contact stated that he turned off and restarted the vehicle; however, the failure persisted. The vehicle was driven to the local dealer, where it was diagnosed that the electric power steering had failed. The contact stated that the dealer cleared the DTC codes; however, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed. The mechanic determined that the rack and pinion and the steering gear needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.

Mileage: 135,000

My steering wheel is like using manual steering, it is very hard to turn it seems to get stuck in certain positions, easier in another spot when turning, then gets stuck again. It is very hard to turn, no lights on the dashboard, no error codes. This is a huge safety concern if I am driving and can no longer steer my vehicle safely. I see so many other complaining about this problem with 2014, why is there no recall? This is putting people at risk or crashing which could cause fatality! Secondly, my back seat belt doesn't work it will not latch any more, and I have seen so many complaints about that as well, but again Ford will not recall it. So I have a seat in my vehicle that cannot be used by anyone as it is a safety concern if there was an accident.

Power steering has gone out with Power Steering System Failure, Advance Track Failure alerts appearing upon cranking vehicle. Steering wheel locked up. This is an issue with the 2011-2013 and 2015-2017 and covered under warranty but not the 2014. How can it be an issue, not be an issue for a year, and then be an issue again?

Steering has become stiff and not responsive, feels like it catches and then frees up. There are no waring lights or trouble codes to the issue.

The contact owns a 2014 Ford Explorer. The contact stated while his wife was driving 60 MPH, the power steering intermittently became inoperable and, after five minutes, returned to normal operation. The vehicle veered across the lanes of traffic. The failure occurred on several occasions. The vehicle was taken to the local dealer on three separate occasions, but the dealer was unable to duplicate the failure. The dealer reset the codes. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 91,000.

Mileage: 91,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 35 MPH, the "Loss of Power Steering - Pullover Safely" message was displayed. The contact became aware that the electronic power steering was not functioning properly. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 154,000.

Mileage: 154,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 20–30 MPH, the steering wheel became difficult to turn and became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 90,000.

Mileage: 90,000

Hello, yes my vehicle is available upon inspection request. Bell Ford(recall performed) and another shop has inspected the vehicle for the power steering issue. *I had a toe link recall completed at Bell Ford in May, 2022. Since then my vehicle has not been driving as smoothly. Please add this recall back to my vehicle. *The radio/ climate control screen updates and sometimes just goes black when I start the vehicle. Sometimes can take up to 5 mins to turn back on. Please add this to the recall list for my vehicle. *Forward collision warning never worked. ***The power steering went out while myself and my daughter were driving on a busy state highway. I was not going over 60 mph per speed limit. 3 alarms went off while driving. My SUV instantly became very hard to handle. There is no power steering. I went to an auto shop and they told me it was electrical, they couldn’t fix it and gave me a print out of the diagnosis. I’ve researched the problem and see this is a common issue and usually happens where it’s not safe to just stop as the vehicle suggests. I have pictures was trying to add but it won’t let me select that option. Please add this to the recall list for my vehicle.

1.Failed Electric Power Assist System 2.Safety risk wild backing up from parking slot at Lowel's 3.Problem confirm at Truck City Ford service department technician 4.Failed components inspected and confirmed at actual road test by Ford Service Technician 5.Warning lite message on dash at time of Failure Only, no advance warning notification Truck City Ford :512-312-0800 15301 South IH35 Buda, TX 78610

Mileage: 114,492

Loss of steering going down the road. Just like previous models of the explorer. Wheel locks up and steering is almost impossible.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 40 MPH and making a right turn, the steering wheel seemed to seize. The contact stated that the steering wheel was difficult to turn. The contact stated no warning light was illuminated. The contact drove the vehicle to a dealer where it was diagnosed and determined that the rack and pinion and electric power steering assist needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 138,000.

Mileage: 138,000

Electric power steering failure, cannot drive vehicle steering is hard and stuck. Power steering failure light light on dashboard.

When turning the wheel grinding noise and it jerks steering wheel at time was told it was probably the rack and pinion but have to wait to weeks to take it where I bought it from to look at and not until the end of Oct for Ford to look at it several people have this problem too what can I do why hasn't part be recalled

My steering went out like the 2011,2012,2013, 2015, 2016 so why does the recall not cover 2014. Went out in May of 2022, and I have heard nothing since then and I reported this in June of 2022. Its been over a year so why haven't I heard anything. The electric racket pinon steering had to be replace and the scary thing is the warning light did not go off till I had no control of the steering.

The rack and pinion steering gear is failing, it will loose power steering which makes it hard to steer. This part has been replaced five times in a year, they are defected coming from the factory. The dealer is aware of the problem. I have been in contact with Ford about this ongoing issue asking for the manufacturer information but no one knows who makes this part.

While driving my wife’s vehicle it lost power steering and started hearing loud grinding noise coming from passenger side front. Was going at low speed so was able to get the vehicle off the road. Since losing power steering vehicle wants to pull to the right.

critical steering loss during normal driving conditions. Steering Rack & Pinion failed without code, appears to be mechanical failure (gear) breaking in the rack and pinion. Similar to the 2013 model year recall, my vehicle was produced in 2014 Feb. Looking at part number my rack and pinion was produced between 2012 and 2014. Possibly affected by the years when their was a recall for similar issue.

The contact's fiancée owns a 2014 Ford Explorer. The contact stated while driving 30 MPH, the steering wheel started jerking and the vehicle lost power steering functionality, nearly causing a collision. The traction control warning light was illuminated, and the message "Steering Assist Fault - Service Required" was displayed. The contact was able to drive to the nearby residence at 10-15 MPH by using physical strength to turn the steering wheel. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 110,739.

Mileage: 110,739

The power steering is going out in my vehicle to the point it is now a safety concern and I cannot drive the vehicle. The models made before and after mine are listed as recalled for the same issue, but my vehicle is not.

The contact owns a 2014 Ford Explorer. The contact stated that the vehicle was taken to the local dealer for a recall repair and the vehicle was driven to the residence. The contact stated that the next morning when the vehicle was started, several unknown warning lights were illuminated. The contact stated that while driving at an undisclosed speed, the steering column became inoperable. The contact stated that he was able to safely drive the vehicle to the dealer, where it was diagnosed with steering gear failure however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.

Mileage: 82,000

I purchased the vehicle in 2017. The car has 175k miles on it now. A few months ago, the vehicle began making a shuddering noise when turning. Recently, the steering became very hard and heavy. When moving the steering wheel, I began to hear a muffled noise as if something was grinding. The next day, the steering became progressively worse and even harder to turn along with the noise becoming louder. The vehicle was towed to a local shop where the issue was identified as the steering rack and pinion failure as well as the front lower control arms being broken. The shop mentioned that the parts are only available at Ford and the estimate would be more than $4,000 to repair. I was advised that other customers have come in for the same issues recently and to call Ford to see if there were any campaigns (recalls) for this vehicle and issue. I called Ford and they mentioned there were no existing or open recalls for the steering rack and pinion. The call agent mentioned that due to the vehicle no longer under Ford's warranty, all expenses would be the responsibility of the owner.

My wife and I purchased a 2014 for dd Explorer roughly 2 years ago with roughly 70,000 miles on it. After driving it and hitting 80,000 miles my wife called and said she was turning on a major road and all of the sudden lost power steering. Indicator lights came on afterwards revealing that the rack and pinion was faulty. My wife and children were in the vehicle and this was rush hour for them. This could have been more serious than it was but thank god there was no incident. Ford has recalls on certain explorers with the same issue bur for some reason feels this is safe. It most certainly is not and we can not afford 3500.00 dollars for a new rack. The car is barely worth that. This is a poor design by ford and it should be covered by ford.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became firm and was difficult to maneuver. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was included in a recall and then transferred to the NHTSA Hotline. The failure mileage was approximately 128,000.

Mileage: 128,000

Driving on a straight flat road (I95 in North Carolina) the steering locked up and the "advance track" and "traction control" warning lights illuminated as well as "loss of steering control" warning (also noticed that the blinker switch stopped working) . Very difficult to move the steering wheel. Got to the side of the road and called for a tow. The Ford dealer (Liberty Ford, Fayetteville, NC) said the rack and pinion failed and needs to be replaced. It seems this has happened to many other people. Not sure why there is not a recall.

Steering has become hard to turn the wheel. I know there is a recall for steering on the 2013 Ford Explorer but there seems to be the same problem with the power assist steering on the 2014 Ford Explorers. Im afraid this will progress to failure.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized. The contact was able to safely stop the vehicle. The vehicle was towed to the dealer and diagnosed as having a fractured steering column rack that needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

Mileage: 118,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 10 MPH, the steering wheel seized and made an abnormal grinding sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 98,000.

The power steering stopped working while driving. My safety was put at risk because I couldn’t control where my car was going. I was unable to pull into a safe spot. It stopped working while traveling at a high rate of speed without any warning

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel was firm, and the vehicle experienced a loss of power steering assist. The traction control warning light was illuminated. The contact shut off and restarted the vehicle to correct the failure. The vehicle was taken to an independent mechanic; however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.

Mileage: 124,000

The power steering intermittently stops working and the steering wheel gets stiff while driving. I see that there is a recall for the Explorers 2011-2013, but mine is a 2014 and is now having this same issue.

I was driving at about 55 mph coming back from Conway N.H. (which is a very curvy road) when I had messages come up stating "power steering assist has failed, service traction control, traction off, and engine on". After this the steering wheel became very hard to steer and I had to keep jerking it to try and slow down. I pulled over and waited about 10 minutes then restarted the vehicle but the messages remained on and the power steering was not working at all still. Attempted a restart 3 separate times and the power steering messages were still there. Losing your power steering while driving is extremely dangerous for people in the car and all others on the road. A recall for this issue was issued for 2011-2013 and 2015-2016 model years for Ford Explorer. This is obviously the same issue for the 2014 model that must also be recalled to keep all drivers safe.

Traveling at high speed the vehicle will either stay in a locked position while making turns or will have a jerking motion. The cause is Power steering failed completely. Resolution is the entire system needs to be replaced rack and pinion and ecu needs to be flashed due to complete electric power steering.

After driving several hours on a very busy interstate, I stopped to get gas. When pulling out of the gas station my steering became inoperable. The warning indicator came on after I started to drive. I never had any indication that I needed to get my vehicle serviced prior to losing power steering. I had to have the vehicle towed to our mechanic. We were told the steering rack and pinion needed replaced and the cost is $2500. After research, I found that the NHTSA had issued recall 14S06 for 2011-2013 Ford Explorers with the exact same issue I've reported. A quick Google search shows that Ford Explorers continue to have these same issues, yet another recall has not been issued. Had my steering wheel locked up on me on the 5-lane interstate I was on, I would have created a major accident hurting myself and many others. This particular interstate has over 2 million drivers daily and is the most dangerous interstate in the United States. It is unbelievable to me that Ford has not fixed this major failure in their vehicles. I've attached an article below that speaks to an additional recall and also mentions that the backup camera fails. Oddly enough my backup camera stopped working a couple weeks ago. It would be in Ford's best interest to issue additional recalls before more people lose their lives. Please see the additional sites I've included with other owners with the same issues. I am thankful I was in a safe place where I could get my vehicle pulled over. Please keep me updated with the status of my complaint. https://www.freep.com/story/money/cars/ford/2020/11/04/ford-explorer-suvs-recall-steering-control/6158847002/ https://www.carproblemzoo.com/ford/explorer/2014/steering-problems.php https://www.carcomplaints.com/Ford/Explorer/2014/steering/power_steering_failure.shtml https://www.vehiclehistory.com/questions/does-the-2014-ford-explorer-have-an-electric-power-steering-recall-54585

Mileage: 104,330

I was driving my car stopped at a gas station went to leave and had no power steering. Replaced the power steering angle sensor still didn't fix the problem had to have the rack and pinion replaced all in cost almost $3000. Now my car is leaking coolant from the motor where the water pump is located

Power steering suddenly stopped working making it very difficult to steer. I was turning the corner at a stoplight and nearly ran into another vehicle in the next lane. 1) Power steering. Yes, available for inspection 2) Nearly crashed into another vehicle 3) Have not taken it to a mechanic yet 4) Has not been inspected by the dealer 5) No warning lights were on Looking on the internet, this is a widespread problem with this year of Ford Explorer. There should be a recall for this issue!

The contact owns a 2014 Ford Explorer. The contact stated that the power steering assist had failed with an unknown warning light illuminated. The contact had taken the vehicle to a dealer where several software updates were performed, and the braking system was repaired. The contact was later informed that the repairs that were performed would resolve the issue with the power steering. Despite the repairs, the power steering failure persisted. The vehicle was taken back to the dealer and the contact was provided an estimate for the repair of the power steering. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline for further assistance. The vehicle was not repaired. The failure mileage was approximately 65,000.

Mileage: 65,000

We were driving down the road with our kids in the car when the steering completely went out with absolutely no warning mind you we were on the Thruway doing about 70 which is our speed limit where we live thank God my husband was able to keep the vehicle under control even though it threw us into the other lane and almost made a side swipe another vehicle doing further research on this stupid electric rack and pinion that y'all decided to put in instead of a regular power steering system has so many bad reviews hundreds of hundreds of complaints of accidents caused without warning to the driver something so dangerous and something that could take your lives or the lives of your children within a split second without no warning at all should definitely have a recall on it especially when it's happened to hundreds and hundreds of people if you can put a recall on the toe links because the suspension and that's considered dangerous this is a lot more dangerous than that and should be at the top of the recall list but I did my research there is no recall on it especially for a 2014 my family could have almost died because of a crappy part and people that have replaced the part has had it go out on them again so how safe are your vehicles really how can you stand behind a vehicle that can lock up all steering on you at a moment's notice with no warning and cause potentially a deadly accident do y'all even care about your customers or is it just the money signs you're concerned about.

My 16 year old grandson was driving my car home from school when the traction control light came on and POWER STEERING went out completely. Not only did power steering go out and traction control wasn't working the turn signals were also not working properly making this situation even more dangerous. My grandson had a very difficult time getting the vehicle off the road with no power steering. We were very lucky he didn't have an accident. There was no warning lights prior to power steering/traction control going out as he was driving. I've done some research and it appears this has been a problem with Ford Explorers since 2011 (Safety Recall Notice 145061 NHT5A Recall 14V-286) for some reason 2014 was not included in the recall. I was surprised to find there have been many 2014 ford explorer owners that have experienced the same issues and filed complaints. I have contacted Ford customer service and filed a complaint with them; complaint # (42667416). I'm further angered/disappointed by the recall on 2011-2013 Explorers. WHY WAS 2014 EXCLUDED???!!! This problem has obviously not been corrected. This is a DEADLY situation!!!! My explorer is currently in a Ford shop and the problem was reproduced and diagnosed. They have ordered parts to have repairs completed which is costing approximately $2300 and my vehicle has been out of commission for 2 weeks by the time repairs are completed. I am very disappointed with Ford overlooking this issue which may cause major injury or death. Once I receive the vehicle back I will have invoice with description of repairs and parts that were replaced.

April 17, '23 traveling down Mountains in WV to VA the STEERING on 2014 Ford Explorer lost PowerSteering VERY difficult control vehicle descending 9 degree grade on 2 lane highway no place to pull over right then. Had to fight the STEERING down the mountain until I was able to pull off in an Emergency stop area. No dash warning lights, under the hood P/S fluid was good all seemed normal, looked under the car no leak. Rack & Pinion Steering system t no signs of damage. Started car turned Steering wheel back/ forth a few times, heard a GRINDING noise each time I turned the wheel, like metal pieces binding. Since It scared the Wheaties out of me I called for a tow. Quote $400.00 to shop. I called my Husband to get a trailer, get this car as I'm not risking going down a mountain, injuring or killing anyone. 2 -1/2 hrs & 135 miles my husband arrives I finally felt safe. We took it to our mechanic he confirmed RACK and PINION Steering component needs replacing. Suggested to check for SAFETY RECALL seen many fail/break MY 2012-2017. Cost $2K/Part $1200. CERTAINLY a SAFETY HAZARD with little to no control over a 4000lb deadly weapon. Driver cannot manipulate 2nd MOST IMPORTANT (BRAKES being #1) FUNCTION - STEERING- whichever direction or get out of harms way. 2014 EXPLORER NHSTA reports of 1171 total complaints, 2 largest complaints: #1 STEERING(loss of steering control) 374 reported; #2 Suspension-86 reported. See NHTSA ID#11518075-Suspension 2014 Ford Explorer while driving vehicle made abnormal sounds, vibration, no steering. Dealer replaced Steering Rack & Bushings. NHTSA issues 3 Suspension Recalls :Ball Joint Knuckle Campaign# 19V435000 & 20V692000 & 21V537000 = Rear Suspension Toe Links May Fracture: 1)Toe links may fracture due stress rear suspension. 2)Rear toe link fracture can cause loss of steering control & crash. 3)Fractured rear toe link cause sudden change in handling, crash risk. 86 complaints=3recalls 374 Steering Complaints=0recalls WHY?PLS RECALL

Loss of power steering, electric steering assist is making noise when turning steering wheel. My mechanic said that i need new Gear Assembly, he also said that there is a recall for this for a Ford Explorer years 2011-2013 and 2015-2017 but for some reason there is no recall for 2014 even that its the same part

The contact owns a 2014 Ford Explorer. The contact stated that after making a left turn, the vehicle jerked in the opposite direction, and then the steering wheel became difficult to turn, and she crashed into a parked vehicle. The check engine and air bag warning lights were illuminated. The contact stated that after parking the vehicle, she noticed a fluid leak underneath. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The VIN was included in NHTSA Campaign Number: 20V675000 (Suspension). The manufacturer was made aware of the failure. The approximate failure mileage was unknown. The contact stated that the air bags never deployed at the time of the incident. Also, it is difficult to click the seatbelt clip in. The local Ford Service Team was contacted but offered no help, stating that the accident had no correlation to the recall. They stated that they would not be covering the cost of repair for that incident.

Mileage: 171,679

Steering wasn't acting right kept pulling to left and right. Acted like it was locking up. Went to leave a parking lot and it wouldn't steer at all. A warning popped up and said Steering loss service immediately.

The contact owns a 2014 Ford Explorer. The contact stated while making a left turn from a complete stop, the steering wheel failed to return to the center. The contact stated that he manually steered the steering wheel back to the center. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to Ford Campaign Number: 14S06 and referred the contact to the dealer. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 14S06 as the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 108,000. The VIN was not available.

Mileage: 108,000

Steering became very difficult, car would not track straight and turning was delayed. The dealer said teeth in the steering box had broken off. Also had a broken suspension strut - front right.

My 2014 Ford explore Set fire and lost control of steering on the highway the transfer case set fire, which made the driveshaft explode and twist. There were no warning signs of this. And we are very lucky that we were not hurt in this we have lost so much money and time there is no way that this was not due to a recall when I contacted Ford they pretty much told me the car was totaled and I was going to have to pay a lot of money depending on how much damage the fire did.

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 10 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

My Ford Explorer had a rear suspension toe link Recall, and in December I took my vehicle to the Ford dealership to get it fixed. At that time, they did a full vehicle inspection, fixed the part, and told me everything looked great. Shortly after the service, we had a snow storm, and my SUV would fishtail in Icy/snowy conditions. Every time it'd snow, it made me so scared to drive, because I'd essentially not have control over my vehicle. The issue wasn't present when the roads were clear. Within the two months since that service, my back tires have gone completely bald, down to the wires. I recently got in a car accident because my car wouldn't complete a turn and ended up t-boning a Tundra on a residential street. Luckily I was going slow so the damage to the other vehicle was minimal, and no obvious injuries have resulted from the accident. I was able to remove some of the plastic pieces around the fender, in order to still drive it, so I took it to the Ford dealership that originally serviced my car for an inspection. Now that the dealership has inspected my vehicle, they're claiming that it's not on their liability and that they're not responsible for any of the damage. Now the alignment is off on both the front and back, and the strut is bent (whether that's from the accident or not, we don't know). The Manager admitted that when servicing my vehicle they were only allowed to perform a rear alignment, but a front alignment was never suggested or offered to me. When aligning a vehicle (especially in the winter) the whole vehicle should be aligned, not just half. They of course claim zero liability or responsibility, even though I was having issues with it fishtailing shortly after it being serviced at their shop, for a part on the suspension, which affects alignment.

Turn off vehicle one day and that next started it and cannot turn the wheel what so ever. Was able to start vehicle and remove keys from ignition. Steering did release a day or two later, but seized up and cannot remove keys or use the vehicle.

The steering gear failed. The vehicle's steering wheel was locked in the fully right hand turn position and could not be moved. Luckily, this happened in my driveway. If this happened on the road, a crash could have occurred, possibly causing injury to myself or others. The problem has been confirmed by my mechanic. The component has not been inspected by the manufacturer, police, or insurance representatives. There were no warning lamps but the steering was jerky about 1 week prior to completely locking up.

The contact owns a 2014 Ford Explorer. The contact stated that on several occasions while making a right or left turn, there was a loud sound coming from the steering wheel. The contact stated that the failure persisted. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the steering rack assembly needed to be replaced; however, the parts for the repair were on backorder. The vehicle remained at the dealer awaiting the parts for the repair. The contact was informed the vehicle was inoperable. The contact was made aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.

Mileage: 99,000

The contact owns a 2014 Ford Explorer. The contact stated that after stopping at stop sign, the vehicle lost power steering functionality. The contact stated that after driving a short distance the vehicle regained power steering functionality. The contact stated that whenever the vehicle came to a stop the failure would reoccur. The contact stated that a message to check the charging system was displayed. The contact had not taken the vehicle to the dealer to diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 MPH, the steering wheel inadvertently turned to the right and then seized. No warning lights were illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2014 Ford Escape. The contact stated while driving 40 MPH, the vehicle experienced a loss of power steering assist. In addition, while reversing out of a parking space, the failure recurred with the ABS warning light illuminated. The contact stated that the vehicle then lost motive power. The vehicle was towed to the dealer where and diagnosed with power steering failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 132,000.

Mileage: 132,000

Lost all power steering while driving with absolutely no warning. Took to dealer and it is the electronic steering assembly. After further investigation and talking to people this seems to be a major issue with this year of explorers. And it is very expensive to fix.

Power steering will fail sporadically when at Highway speeds or City speeds and show error code. Advance Trac AWD system disabled, traction control disabled, unsafe.

The contact owns a 2014 Ford Explorer. The contact stated while driving 45 MPH, the steering wheel seized. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

While driving at low speed, the vehicle EPAS shut down creating an unsafe condition with the steering system. The error cleared from the dash and no warning lights remained though the EPAS remained disabled.

Airbag warning light randomly comes on and stays on! When Turing the steering wheel there is a loud annoying squeaky/squeal noise coming from the front end which is supper scary

I took my vehicle in for a recall repair for the toe kicks and a noise in the front of my car when I and upon inspection was told that I need a new left front tie rod replaced and a 4 wheel alignment after the job is completed. I came home and parked it , then when I was backing out of my driveway the camera stopped working it was black. I found it strange but thought maybe it has to reboot or something, I accidently hit the park assist button and the light came on see dealer. I called the dealer told them what was happening and they asked that I bring it in. I did and they did a diagnostic saying it was the sensors that need replacing. Fast forward I'm picking up my granddaughter at school and I hear a horrible noise when I turn the steering wheel. My granddaughter asked my why car was making that noise, I said I don't know but that I was not turning music or anything on just in case we need to pull over. I immediately take it to my mechanic on my way home, luckily he's a block away, I dropped it off and walked home. They found that its the Electronic Rack & Pinion Power Steering rack. They said they have seen so many of these with the same problem and that unfortunately the recall falls short of my year Explorer 2014 which should have been included, its not safe to drive and will be an expensive fix . The recall was only for the 2011-2013. This frightened me, because he said they don't have the capability to fix it because once the new rack is installed it needs to be programmed and the dealer is pretty much the only one that can do that. This is a dealer repair only and for my safety he recommended getting this done. It will lock while driving or break and has resulted in many accidents. Ford Motor Company should be held accountable for this ongoing safety issue with their faulty Steering Rack as this goes beyond the 2011-2013 model years. I'm petrified to drive this vehicle after researching this, knowing I'm not alone in this deadly problem with my vehicle.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 20 MPH and making a left turn, the steering wheel suddenly became very difficult to turn, causing the driver to nearly lose control of the vehicle. During the failure, the “steering assist fault" message was displayed. The vehicle was later driven to the local dealer who diagnosed that the power steering control module was faulty and needed to be replaced. The vehicle was not yet repaired. The failure mileage was 36,000. The VIN was not available.

Mileage: 36,000

The contact owns a 2014 Ford Explorer. The contact stated while driving various speeds, the vehicle was jerking and losing traction. The contact stated that after restarting the vehicle, the vehicle was difficult to steer. The contact stated that the wheels continued to spin but the vehicle was jerking. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the power steering assist gear needed to be replaced. The contact stated that the parts were on back order. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 122,000.

Mileage: 122,000

Electric power steering assist failed. This was a danger to myself, children and other motorist. Power steering assist fault appeared on dash. I have fault codes u3000-96 , u2001-49. Ford has issued recalls for ealier and later model years but not this one. I have done some research and it appears to be a known problem for this model and model year. Thank gosh my family wasn't injured because of this failure. I hope you can do something about this known issue. Ford customer service told me there is nothing they can do for me.

Premature power steering failure. Danger to operator and others on the road.

Steering has become “sticky” and did not feel right, felt completely unsafe to drive. Steering made a grinding type of noise when turning the wheel. Took my vehicle to my mechanic for inspection. Mechanic inspected and confirmed the “steering rack” needs replacement. I will be replacing the steering rack asap. No warning lights.

The steering began to make a rubbing sound and then turning became difficult. I also received a traction control failure warning. When the vehicle was taken to the Ford dealership where it was purchased I was told that it’s a common failure of the steering rack (over $2,000 repair) and that there were complaints but no recall. I have since taken the vehicle home and parked it until I decide whether to make the repair.

The contact owns a 2014 Ford Explorer. The contact stated while driving out of the driveway at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was towed to an independent mechanic, who diagnosed that the power steering gear was faulty. The vehicle was then towed to the dealer, and the dealer replaced the power steering gear and reset the computer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 117,000.

Mileage: 117,000

My 2014 Ford Explorer was manufactured 07/13 and is showing signs of a power steering issue. This started in October 2022 and is ongoing. The power steering seems to go in and out while driving but seems to be fine after the car has sat or not been running. This is happening daily. No warning lights have ever come on during the power steering lose. The car intermittently will get harder to steer and at times the wheel dramatically pulls to the right and then left while it is trying to return to a straight line. This has caused me to go left of center because it is so erratic. Turning from a stop is extremely difficult. I have contacted the dealer and have been told my vehicle does not have a recall for such issue. Through research I see this is a known problem with same vehicles of newer and later years. This is a job that will likely cost 1800 to 2000 and that is not acceptable when FORD has known of this problem. A simple google search reflects many 2014 Ford vehicles with steering issues. If my car does not fit into the original recall - I would like to know what Ford changed as it pertains to EPAS system from 2/28/2012 to the date my vehicle was manufactured in 2013. Thank you In May 2014, Ford Motor Company issued a recall for the 2011-2013 Ford Explorers for a defect in the power steering system. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut-down of the power steering assist.

Power Steering Assist Service Required error displayed on dash. Problem occurs intermittently upon starting. Vehicle inspected by Ford dealer but inspection was inconclusive. Safety concern if power steering module fails while driving.

2014 Ford Explorer Sport. Have owned vehicle since new. Electric power steering module failed, first exhibiting a squealing noise on movement, then mechanical clunking when turning, followed by difficulty steering and finally seizure on arrival to Ford repair dealer. Seizure confirmed by Ford service center. Replacement part on back-order, suggesting high replacement rates. I will attempt to keep steering unit after replacement of new unit by Ford. Had been driving on freeway at 65mph in the minutes before steering seizure at dealer. Dangerous safety issue: vehicle is family car and used for school run daily, 30min commute each way on freeway at 65mph. Intermittent warnings from vehicle management system in days before failure: 4WD, cruise control, etc. No open recall on vehicle, but very similar to other year recalls on Ford Explorers, ref. NHTSA Campaign Number: 14V286000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an unknown speed, the power steering failed to operate as needed, without warning. The contact's husband was able to drive the vehicle to the dealer where the vehicle was diagnosed with an electric power steering failure. The vehicle remained in the possession of the dealer since the parts for the repair were on back order. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.

Mileage: 150,000

While driving the vehicle the power steering stopped working. There is no warning light on the dash and indication anything was wrong.

The contact owns a 2014 Ford Explorer. The contact stated that while operating the vehicle, the “Steering Malfunction” message was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was towed to the local dealer who indicated that the electronic power steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 90,000.

Mileage: 90,000

The contact owns a 2014 Ford Explorer. The contact stated while making a left turn, the steering wheel seized. The contact used force to loosen the steering wheel. The vehicle was not diagnosed; however, the contact believed that the rack and pinion needed to be replaced. The vehicle was not repaired. The dealer was contacted and stated that the vehicle was not under recall. The manufacturer was not contacted. The failure mileage was 124,000. The consumer had to wait 4 months for the parts to fix the vehicle.

Mileage: 124,000

The vehicle makes a grinding noise when turning the steering wheel. The electric power steering component is failing and can cause a complete loss of power steering which can result in a crash, and a potentially serious one if the loss occurs at a high rate of speed. A mechanic that reviewed the problem has stated that he is aware of several other vehicles experiencing the same problem. There were s zero warning indicators or messages prior to the steering making noise. The worse the noise gets, the more difficult it becomes for the vehicle’s operator to turn the wheel.

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 75 MPH, the steering wheel was difficult to maneuver. No warning lights were illuminated. The contact then stated that the following day, while her husband was reversing out of the driveway, the steering wheel seized as an unknown steering warning light was illuminated. The contact's husband drove back into the driveway and the vehicle was no longer operable. The vehicle was towed to a local dealer where it was diagnosed that the steering gear assembly needed to be replaced. The vehicle remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 110,000. The contact stated that the recall applies to model years 2011 to 2013 but not to their 2014 model.

Mileage: 110,000

I have a 2014 Ford Explorer sport. I notice the airbag light went on. I ran my obd scanner, initially it gave B00A0 and B0061 error codes. After a couple weeks, my EPS doesn’t work after I turned the engine on, it won’t turn left or right. It went away after turning off and back on. It happened again after couple of days, i was leaving the gas station and the message went on and i tried to restart the engine twice, but it still didn’t fix it, but i had to leave cause there are people behind me waiting. I tried to drive forward and just end up blocking the way cause I couldn’t turn the steering wheel and people are getting upset. Thank God it worked after the 3rd restart. Then 3rd time it happened, it didn’t went away after how many times i turn off and on the engine. When I scanned it error code C1B00 came out and a message on the dashboard saying steering assist failure service required. Then i tried again after few mins later same message pops out as well as collision warning not available and service advance trac. I took it to the mechanic, said it was the clock spring that need to be replaced. But as soon as I picked it up from the mechanic after they change the clock spring, same problem reappeared. The first couple of time, a restart fix it but on the 3rd time the power steering just disabled again. This time the mechanic said it needs a new rack and pinion and it’s on back order and no idea when they will have it available.

Completely and suddenly lost power steering. It appears to be a major issue with Explorers. A recall was made for explorers up to 2013, but the problem persists in additional year models. It is a very expensive repair and it appears to be a manufacturing flaw.

Loss of steering in my 2014 Ford Explorer. Traction light’s and “Steering Loss” came on warning me to “Stop Safely”

I was driving home from dropping my kids off at school. I was on a main road and I lost the power steering on my vehicle while I was driving, I had to turn off the road a make a few more turns to get home. When the power steering went out a light went on saying my ETS and warning my PAS was out. I did not get this warning PRIOR to losing power steering. The warning came after I had lost power. My car had to be towed to the Ford dealer in town. They informed me I needed a steering rack due to PSCM failure but they were unable to find the part and had no idea when they could fix it. I contacted a dealer 2 hours away and and was told they could get it in 1-2 weeks. I had to tow the car to them. It then sat in their lot from May 27th to August 31, 2022, waiting to get the part in. Final repair bill was $2300, on top of the towing charges and the first dealer charges to “ diagnose”. The car had 77,000 miles and is a 2014 Ford Explorer. The safety issue is my greatest concern, losing power steering with no warning, while on a busy road you need to turn off of, could have easily caused a major accident. To find out this is a known problem with Ford Explorers and nothing has been done to fix the issue across the model years affected is beyond concerning. And the fact that it took 3 months to even get the part in to fix the vehicle. And the numerous other people who have had the same issue, tells me this is something that needs to be addressed sooner rather than later, before someone is gravely injured.

The contact owns a 2014 Ford Explorer. The contact stated while driving 30 MPH, the steering wheel became firm and required excessive force to steer the vehicle. The contact stated that no warning light was illuminated. The vehicle was taken to an independent mechanic who informed her of an existing recall for the steering wheel. The contact called the local dealer and made them aware of the failure and the dealer confirmed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The contact then stated that on another occasion while driving out of her driveway, the steering wheel became firm and she was unable to turn the steering wheel. The contact stated that the vehicle was inoperable. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 90,000.

Mileage: 90,000

Car has been hard when turning since last year.also, on highway while traveling at 55mph car drifting from side to side.

Clicking noise from inside steering gear.

Electric Power Steering locked up. Almost killed me my fiance. And my 2 kids.

The power steering went out and it was discovered the steering rack and pinion need replaced. This is available for inspection upon request. It is unknown when this can be fixed so I am without a car until then. Upon research this is a common problem for this year and model of car. There was no warning messages, I just all of a sudden did not have power steering and was not able to steer my vehicle.

Steering went completely out in a curve while my wife was driving. She had to manually steer the wheel to keep from wrecking, and it was very hard for her to turn. This isn’t the first issue I’ve had with the steering, but I’ve researched and other years of explorer with the same issue have recalls but not the 2014s. It’s VERY dangerous for my 110lb wife with our 4 children to drive a vehicle who’s steering may go out at any moment. There were never any dash lights to indicate any problems. I will be getting it serviced soon. Please put out a recall on the 2014s before the steering goes out and ends up killing someone.

The contact owns a 2014 Ford Explorer. The contact stated while driving 40 MPH, the steering wheel seized. A message indicating a steering rack failure was displayed. The contact was unable to veer to the side of the road. The contact stated upon turning off and restarting the vehicle, the steering wheel operated as needed; however, the failure reoccurred several times while driving. The vehicle was taken to the dealer where it was diagnosed that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not included in a recall. The failure mileage was unknown.

I was driving home on the Bonne Carre Spillway Bridge from New Orleans to Baton Rouge and the warning lights came on while my car started swerving. Needless to say, I was Terrified when the warning message on my dashboard said, "Steering fault Service now" and both swervy line warning lamps under the directional panel on the dashboard came on. I had no steering power and had to drive 45 mph all the way to Baton Rouge on I-10 almost getting run over by 18 wheelers and other vehicles. I have 163,303 miles on the truck. Thank God for the Hollingsworth Ford Dealership employees (Lori) who were able to take my vehicle that same day. They had to tow it into the work bay, because the system completely froze up on them the following day. There is already a 2014 - 2017 Ford Explorer recall for Northeastern states, but Louisiana should be included also as we have a lot of flooding which can be worse than snow and ice nowadays. I have had to rent a vehicle for a month now and do not have anymore money to rent. I am over 50 years old so you can imagine how my body will be worn out if I have to take a bus to work. I know my truck was probably made in the same plant as the other 22 states vehicles who are included in the recall. I should NOT have to pay for these repairs!!! Please Help Me get Fair treatment as a 2017 Ford Explorer owner. I Appreciate your help.

Power steering stopped working while my family and I were an hour from home. Dash warning said Power Steering Fault Stop Safely. Drove home with no power steering and parked it. Have not driven it since. Started the vehicle multiple times, inspected all fuses and breakers, all intact. All research points towards a fault in the Electric assisted power steering.

Steering started grinding and has slight resistance when turning left when trying to pull the wheel back to straight. Upon taking it to my repair shop, they have found that the electric steering rack & pinion component needs to be replaced. When they contacted Ford for this part, it's on national backorder with no ETA. There were no warnings to this happening, no lights, no other issues, this just started out of the blue. Obviously with the part being on national backorder, this is happening with more than just my vehicle and yet Ford is not issuing a recall. How long can I drive this for waiting on the recall? I don't have another vehicle to use to get to/from work.

- Power steering failed - My safety as well as the safety of my children - Research shows that many people have had the same incident, some have been in accidents others have not. Luckily I was able to drift off to the shoulder of the road without an accident. There were no cars around me at the time. - Waiting on Ford Dealership to call me back - Once my power steering failed there was a warning light stating that it failed and I needed to pull over safely. This happened after my power steering failed not before.

Vehicle lost all power steering, traction control, and AdvanceTrac features due to electronic steering gear failure(ASE certified diagnosis). Very dangerous, and costly problem for a vehicle with only 100k miles.

While driving down freeway at 65 mph, noticed on curves, steering was becoming "glitchy." Upon getting off freeway, noticed warning light for Loss of Accutrac warning came up on the message center. Turned engine off and looked under hood to see if there were any visible problems, no visible problems. I proceeded to turn ignition back on and red warning came up loss of power steering. I was able to drive vehicle to safe place, however with no power steering. 2014 ford explorer was then towed to dealership for repair/service. Contacted by dealership that the rack and pinion (electronic power steering) needed to be replaced and reprogrammed, not under warranty and cost would be $3200.00. It has been a month with no repair and part still on factory back order. Apparently 2014 is not under the recall for previous and post years (not sure why). Mileage on vehicle is 49500. My opinion is that Ford should cover this under recall, serious safety issue with vehicle.

Steering has become stiff and unable to turn wheel. Have recall for toe link scheduled, but Ford says if steering is that tough than it’s not just the toe link causing issue.

The contact's sister owns a 2014 Ford Explorer. The contact stated that while his sister was driving 75 MPH, the power steering assist fault warning message appeared on the instrument panel. The steering wheel became firm and his sister was unable to drive the vehicle. The vehicle was initially towed to a hotel; the next day, the contact drove to his sister's location and towed the vehicle back to her residence. The vehicle was then towed to a dealer where he was given an estimate for the repair and was informed that the part for repair was on backorder. The vehicle was then towed to an independent mechanic where it remained in their possession. The vehicle had yet to be repaired. The failure mileage was approximately 180,000.

Mileage: 180,000

Electric power steering failing while driving. Loss of power steering assist cause vehicle to become hard to steer at speed, no warning lights. Took to mechanic who reproduced the problem but said they could not do anything and it had to go to the dealer for repair.

I was on my back from NJ and all of a sudden my vehicle had a power steering fault and Terrain managment fault, I had just decided to resolve the issue by turning the vehicle on/off again, and it worked, it got me safely home but the terrain managment fault persisted, I was confused and unsure whether to keep on driving, forward from that, it felt harder to steer and slow my vehicle down, while i was going at the speed limit at one point I had attempted to stop before a red light and my vehicle even though brakes were pushed, stopped after the red light. I managed to have parked my vehicle at home, and all the faults came through "Power Steering Fault", "Terrain Managment Fault", the car steering wheel refused to turn, and my vehicle has now been in the dealership for a week, due to the amount of ford explorers that have the same issue, I have not yet gotten by car issues diagnosed from them. If it were to have happened sooner it may have lead to a vehicle accident involving 5 people. This issue is persistent and has to be looked at and resolved

While turning into a parking lot the steering wheel locks up and almost impossible to control the steering. This will cause me to have a wreck. It will reset when the vehicle is cut off and back on. Ford had a recall on the 2013 models for this reason because it locks up the steering wheel it is a dangerous thing. I need help I read there is alot of people with this issue with their 2014 explorers around the same millage. There needs to be a recall on this

The contact owns a 2014 Ford Explorer. The contact stated while exiting a parking spot, the steering wheel became difficult to turn. The contact stated that the power steering failure warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer where it was diagnosed with needing the rack and pinion to be replaced. The vehicle was repaired but experience the same failure after the repair on two separate occasions. The vehicle has not been repaired. The manufacturer had been informed of the failure. The failure mileage was 18,712.

Mileage: 18,712

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,044.

Mileage: 155,044

The contact owns a 2014 Ford Explorer. The contact stated while driving at 10 MPH and making a turn, the steering wheel locked. The message "Power Steering Assist Fault" and "All Terrain Maintenance" were displayed. The contact turned on her hazard lights. The contact stated as she turned off the vehicle and restarted it, the steering wheel regained power steering. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic at two different occasions. The independent mechanic diagnosed that the rack and pinion needed to be replaced. The contact stated that the rack and pinion was replaced twice. However, the failure persisted. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 110,000.

Mileage: 110,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. Additionally, the steering wheel seized. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer and the manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 113,000.

Mileage: 113,000

I am un able to steer my vehicle almost got into an accident on my way to work . I lost all steering function and lights displayed for power steering assist . I feel this issue needs to be part of the recall amd include 2014 explorers seems to be a common complaint as I was reading and very unsafe.

Cranked car and began to drive home. Noticed there was a grinding noise when turning the steering wheel at low speeds. After approx 10 miles, while driving on a straight road, the steering wheel started jerking to the left and then automatically straightening itself up and then jerking to the right. This happened two times within a 6 mile distance. The second time it happened, there were two orange notifications that popped up. One said Service AdvanceTrac and one said Steering Fault Service Now. After that, the vehicle became extremely difficult to maneuver. I almost hit other vehicles several times as I was driving on a 6 lane divided road so traffic was on either side of me and the steering wheel wouldnt stay straight. Upon arriving at my destination, the vehicle sat in the driveway for 2 days until it could be towed to the shop. Upon cranking the vehicle, an orange notification popped up that said Service AdvanceTrac, as well a red notification that said Steering Loss Stop Safely. Problem persisted, vehicle had to be manhandled to be able to steer the wheel to get it loaded so it could be taken to the shop for diagnostic. Tech duplicated issue and diag as needing a new steering rack but cleared codes and vehicle began running as designed but quickly malfunctioned again. Mileage 142885 at time of fault.

Power steering went out while driving the vehicle and steering wheel was extremely difficult to maneuver. Received error “steering assist fault service required”

The contact owns a 2014 Ford Explorer. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle. The contact stated that the "Service Advance Trak" and "Steering Assist Fault, Service Required" messages were displayed on the instrument panel. Two independent mechanics and three dealers were notified of the failure. The manufacturer was also notified about the failure and referred him to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was 163,000.

Mileage: 163,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 50 MPH, the steering assist fault warning light illuminated, with a message to “Drive Safely’ displayed. The vehicle was towed to the local dealer who diagnosed the vehicle with a failure within the electronic steering rack. The dealer stated parts were not available. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The approximate failure mileage was 104,200.

Mileage: 104,200

The contact owns a 2014 Ford Explorer. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. The steering assist warning light was illuminated. The contact was able to veer to the side of the road using physical strength to steer the vehicle. The vehicle was towed to an unknown dealer where it was diagnosed that the rack and pinion needed to be replaced; however, the dealer informed the contact that the parts were on a national backorder. The vehicle was then towed to an independent mechanic who informed the contact that the parts were not available. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance The failure mileage was approximately 65,000.

Mileage: 65,000

DRIVING DOWN ROAD AND LOST STEERING. WOULD NOT STEER AT ALL. THE STEERING RACK MALFUNCTIONED. HAD MECHANIC SHOP IDENTIFY ISSUE. THE POWER STEERING SERVICE LIGHT CAME ON WHEN STEERING WAS LOST AND THERE WAS NO NOTICE. HAD TO HAVE STEERING RACK REPLACED. LUCKY NOBODY GOT HURT. THIS IS A BIG SAFETY ISSUE. FORD HAS HAD PROBLEMS WITH STEERING ISSUE BEFORE. I THINK FORD SHOULD ISSUE A RECALL AND I AM LOOKING FOR REIMBURSEMENT FOR THE TOW AND REPAIRS.

Power Steering and Terrain Managment Sysyem Fault, Left me trapped in a completely different state, Vehicle only has 55,588 Miles on it, I haven't yet gotten it checked, but will update my complaint as soon as I do

The contact owns a 2014 Ford Explorer. The contact stated that while her daughter was driving approximately 15 MPH, the steering wheel became difficult to turn. The driver was able to steer the vehicle safely to a nearby parking lot. The contact was unaware if any warning lights were illuminated. The vehicle was towed to the local dealer and was diagnosed with the steering gear assembly failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 16V245000 (Suspension). The approximate failure mileage was 105,000.

Mileage: 105,000

The power steering went out and made the vehicle impossible to drive.We were on vacation 112 miles from home when this happen, so I had it towed 112 miles back home and I took it in the the dealer I purchased it from. They said there was a recall on 2011-2017 Explorers but excludes the 2014 model year. This vehicle only has 24517 miles on it and the dealer said I would have to pay the whole repair bill of almost $2200. Ford knows there is an issue with these vehicles so I don't understand why they would not include the 2014 Explorer also.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 60 MPH, the power steering failed. There were no warning lights illuminated. The contact pulled safely to the side of the road for 15 minutes and restarted the vehicle. The contact drove home safely; however, the steering failure reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.

Mileage: 82,000

I was driving down the street and my steering wheel locked up and all kinds of warning lights came on. I glided in to a parking lot and I am 7 months pregnant. I took it to dealer and they said it was the steering gear which was going to cost me over $2600. I started researching and see that this was a recall on 2011-2013 and 2015=2017 Explorers but not on the 2014. This is crazy. Luckily there were no other cars around or I would have been in a bad accident. I believe this should be a covered recall on my vehicle.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, an abnormal grinding sound was coming from the steering wheel while steering in either direction. In addition, the contact also stated that the steering wheel would fail to readjust after making a turn and would stiffen while driving at various speeds without warning. The contact called the dealer where she was given an estimate for the repair and was informed that the parts to repair the steering wheel were on back order. The manufacturer was also notified of the failure and provided the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Explorer. The contact stated that upon starting the vehicle, the steering wheel was locked with the Service Advance Trac and Steering Fault - Service Now messages displayed. The contact turned off and restarted the vehicle and the vehicle regained power steering functionality. Upon taking the vehicle to an unknown dealer for an oil change, the dealer was notified of the failure. The dealer diagnosed that no issues were found; however, the contact stated that the steering felt sticky while driving. The dealer was notified of the failure and informed the contact that there was no early availability to inspect the vehicle. The contact stated while driving 45-60 MPH while taking the vehicle to an independent mechanic, the steering wheel seized inadvertently. The Service Advance Trac and Steering Fault - Service Now messages were displayed. The contact stated that he shook the steering wheel several times and the steering wheel loosened. The contact was able to continue driving. The vehicle was taken to the independent mechanic where it was diagnosed that the electric power steering assist unit had failed and needed to be replaced; however, neither the OEM parts nor aftermarket parts were available. The manufacturer was notified of the failure and informed the contact that they could not assist as there was no open recalls associated with the failure. The manufacturer referred the contact to the dealer. A case was opened. The vehicle was not repaired. The failure mileage was approximately 80,000.

Mileage: 80,000

second time loss of power steering, first time almost got in accident. they said it was battery, so they replaced battery and reprogramed it at dealership. second time it happened was parked and when restarted no power steering, brought to dealership they said it was the steering rack, replaced rack, cost 2400,00 this should be covered under the recall

The electronic steering assist is making noises. It’s hard to steer, steering locks up same issues as 2011-13 and 2016-17 Explorers. 2014 is the only model which hasn’t been recalled mileage is 112453 bought used with 109280 miles. When driving the steering wheel will suddenly lock up where you can’t turn then after a moment or so it will free up. This is very dangerous and I’ve seen a lot of other Ford Explorer owners with this same year 2014 having same problems and even wrecking their cars because of it. Ford recalled 2011-13 and 2016-17 but not 2014 or 2015 and these years are having same problems as the recalled vehicles.

the steering is getting hard and soft. when turning making it difficult to drive

Power steering stopped working, no warning lights or messages appear in the dashboard. Vehicle only has 44,000 miles on it. No power assist while i was driving and vehicle suddenly started going to the left, had to jam on brakes before i hit a vehicle parked on the left side if the street. Vehicle has not been looked at yet.

Complete loss of electronic power steering while driving on highway. Dashboard lit up like a christmas tree. Managed to hard steer off the road. No warning of any kind just died at 60Mph. Ford replaced entire electronic steering gear assembly at my cost, very expensive $2,800

The contact owns a 2014 Ford Explorer. The contact stated that while driving 30 MPH, the traffic control light and traction control warning light illuminated. The contact stated that the steering wheel seized. The vehicle was towed to an independent mechanic. The vehicle was diagnosed and repaired with a used part. The failure reoccurred. The VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure. The failure mileage was 114,000.

Mileage: 114,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving 55 MPH, the steering wheel became difficult to turn. The contact stated that the advance track, traction control, and ABS warning lights were illuminated. The contact stated that the vehicle was taken to an independent mechanic who diagnosed the failure as the electrical power steering. The contact stated that the rack and pinion and electrical motor for the steering wheel needed replacement. The vehicle was not repaired. The contact stated that parts were on back order. The manufacturer was made aware of the failure however, no assistance was offered. The approximate failure mileage was 116,000.

Mileage: 116,000

Vehicle Electronic Power Steering stopped working. Power Steering Fault & Service Advanced Trac message. Also saw a day later another message that would come up with the Service Advanced Trac. It would be to Check Brake System. While researching I found that Ford had a recall for the Power Steering & Service Advance Trac for the 2011 - 2013 model years. On the NHTSA there have been quite a few people complaining about the 2014 model for Power Steering & Service Advance Trac. I didn't get a picture of the Power Steering fault, but I did get a picture of the Service AdvanceTrac with the Check Brake message. Putting it in with this as well.

While driving, without warning, the power steering went out. My 2014 Explorer became extremely difficult to steer. Luckily this happened before I made it to the end of my street. Had my wife been driving or I was traveling at higher speeds, this would have definitely resulted in an accident. We parked the car for a week, trying it intermittently, and today the steering worked again. But not knowing when or where it will happen again, and the accident risk to my family and other drivers, makes this vehicle inoperable. Given the similar complaints from other 2014 Explorer owners, this is clearly the case of a faulty part or system and Ford should issue a recall.

Power steering locked up while driving, a warning on the dash to have power steering serviced came up, we drove approximately one mile or less down the road to a friends house and as we were pulling in his drive the steering locked up, the vehicle could not be moved, it was inoperable and had to be towed to the Ford garage This was a very serious safety hazard, had it locked up while we were driving down the road we would had no control of the steering, and ended up where it took us. Across the center line onto on coming traffic or off the side of the road. Vey scary situation

lost power steering while driving. almost hit pedestrians

Electric Power Steering unit has frozen or locked up. Occurred at slow speed in my driveway before I pulled out into traffic, fortunately. Unable to turn steering wheel at all. Disconnecting battery to reset system did not change anything. Car will have to be towed or trailered to dealer for repair.

I was driving and there was a loud pop then the steering wheel lock up on me. The power steering assist warning light came on all at once. Lucky I turned to a stop sign and only ran off in the grass for a second. If I would have turned right me and my fiancée would probably be dead or in the hospital since the road I did not take is very busy and well none for crashes. I was in the middle of pulling out and had to forces the wheel to turn to keep us safe and able to park.

This is an addition to initial complaint #11464655 regarding partial loss of steering. My initial complaint was for partial loss of steering while operating at 40 mph.. I had the vehicle inspected and it was determined that the rack and pinion failed. My mechanic attempted to order a new rack and pinion from Ford but Ford states that rack and pinion's for 2014 Explorers are on back order since so many have had steering loss issues and that they have no clue when the rack and pinions for the 2014 Explorer will be available. It seems as if there must be an issue with the steering in the 2014 Explorer if Ford itself states that they do not have any rack and pinions on hand for the many 2014 Explorer owners who have experienced steering loss issues with their vehicles and with the non-availability of a replacement rack and pinion for the 2014 Explorer, owners have their vehicles sitting at dealership or repair shops since they are not able to safely operate until such time that Ford is can produce the replacement rack and pinion. Fords answer to this issue (lack of replacement part - rack and pinion) is for the 2014 Explorer owners to rent a vehicle until the part becomes available but that puts a financial burden on the many 2014 Explorer owners for them to pay for the rental out of their own pocket while their vehicle is just sitting at a dealership or repair shop awaiting a replacement part due to the lack of availability of such replacement part. With so many 2014 Explorers out of commission due to steering and the lack of replacement rack and pinion, I believe this is a serious problem nationwide that should be handled as a potential recall. Ford had steering issues with its 2011-2013 Ford Explorers and I believe the steering issues for the 2014 Explorer should be examined and added to the recall for safety issues before a 2014 Explorer is involved in a fatal crash resulting in fatalities.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn left or right. The steering assist fault warning light was illuminated. The contact restarted the vehicle and the vehicle worked as designed. The vehicle was towed to the local dealer where they informed the contact that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 100,000.

Mileage: 100,000

My 2014 explorer was just diagnostic with a failing electric racket pinon steering defect. I am unable to drive my vehicle and not able to repair it, the cost is way to much. I see that the 2011 thru 2013 have a recall on steering failure that was addressed in August of 2014. The steering locks up on me and feels like its all over the road.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel would turn in the opposite direction of the driver input. The contact stated that the steering wheel made an abnormal noise. Occasionally, the vehicle intermittently lost power steering assist functionality. The contact stated there was no warning light illuminated. The vehicle was then taken to an independent mechanic and the contact was informed that the rack and pinion needed to be replaced. The dealer and manufacturer were contacted and the contact was notified of NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The failure mileage was 117,677.

Mileage: 117,677

While operating my vehicle at approximately 40 mph, I experienced partial loss of steering (hard steering) making the vehicle difficult to control. The partial loss of steering experienced put myself and the safety of others in my vehicle at the and on the roadway at risk for a crash. I immediately took the vehicle into a repair shop to have it inspected to ascertain what the issue was. Upon completion of the inspection, it was determined that the rack and pinion failed and needed to replaced. Prior to the loss of steering, I DID NOT receive any warning indications on my dash about steering issues or steering failures.

Steering gear is grinding and showing signs of the same condition that the 2013 models were recalled to repair. Is it possible the steering equipment in the 2014 vehicle was manufactured doing the period the suspect gears were built?

1. power steering system. Yes. 2. The steering becomes hard to steer while it is making the noise. 3. I have not taken it to the dealer yet. 4. No. I can't afford to get it fixed yet. 5. No. Several weeks ago. The steering becomes hard to steer and makes a lot of noise when it happens. It usually corrects itself after it happens. It is getting to the point where it is happening more frequently. I am at the point where I need to get it fixed but I can't afford the repair cost.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 30 MPH and entering the highway exit ramp and turning right, the power steering failed to operate properly. The contact stated that extra effort was needed to steer the vehicle. The contact stated no warning light was illuminated. The contact drove the vehicle to his residence. The contact had not taken the vehicle to the local dealer or independent mechanic to be diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 144,000.

Mileage: 144,000

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 10 MPH, the steering wheel became difficult to turn to the left. The contact accidentally struck the curb; however, there were no injuries. There were no warning lights. There was minor damage to the front end of the driver's side. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The approximately failure mileage was 75,000.

Mileage: 75,000

I was traveling from Florida to Georgia on Sunday, May 1, 2022. I left Homosassa Springs, FL at 7:00 AM. At around 3:30 PM, I was traveling on Hwy 515, Jasper, GA. The traffic was heavy on the two lane road, speed limit was between 45 mph and 55 mph. I was traveling 45 mph when my car started driving very strange. I noticed it in the steering wheel, I pulled into the Jasper Walmart parking lot and could barely steer my car and then a message came on my dashboard stating that my electrical power steering system had shut down! Good Grief, I had just come through nightmare traffic through Atlanta...what if it had happened then! I researched this problem with the Ford power steering system. I saw that NHTSA investigated this issue in 2012 and found that this power steering problem posed a legitimate safety risk. A recall was made on 2011-2013 Ford Explorers built from 5/17/2010 thru 2/28/2012 based on an intermittent connection in the electric power steering gear. I truly believe for the safety of us who are driving a 2014 Ford Explorer and those on the roadway with us, that the NHTSA needs to investigate this further. Is Ford still using the same power steering component? Since what happened to me is the same problem investigated, it appears that they are. I filed Case #[XXX] on Monday, May 2, 2022 because I think FORD is responsible for this repair. My 2014 Ford Explorer has 59,363.9 miles, driven by an older (80 on May 9) female. I am a very safe and cautious driver. I have taken excellent care of my car with consistent service requirements. This vehicle has not been abused. Your consideration for my request to investigate this issue is appreciated. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was pulling into a parking space turning my steering wheel to the right when steering seized up causing me to barely miss the concrete pole in the garage. The error message "Steering Assist Fault" popped up.. Turned car off left it as is since was difficult to turn wheel. When I went back to turn car off it reset itself and I was able to drive it without issues, but now very cautious in case I am driving on the road and this happens. There are two recalls 21S32 and 19S17 on my vehicle for "replacement of rear suspension toe links" It appears after researching that this defect can cause "a loss of steering control, increasing the risk of a crash"

Took to dealership to fix previous recall issues and was told clunking noise when turning right is do to needing new rack and pinion system. Previous recall for this excludes the 2014 explorer but covers the 2013 thru 2017.

When driving the Ford Explorer 2014, the power steering seems to be faulty, when turning corners or pulling out of parking spaces the steering wheel is very hard to turn. Re: safety it is very hard to steer and very dangerous, seems like it has a mind of its own. Been inspected by a Ford Dealer in Brattleboro and have been informed that i need to replace the Rack & Pinion Assembly R&R. I have been reading different websites and have noticed that ford explorers from 2013 to 2017 apart from 2014 have been recalled due to steering issues and there are many comments and complaints re: other ford explorers 2014 owners having steering issues. No warning lights have come up on the desk board.

The contact owns a 2014 Ford Explorer. The contact stated while her husband was driving 55 MPH, the steering wheel seized and could not be turned. The contact stated that the "Steering Loss Stop Safely" warning light was illuminated. The contact's husband pulled off the roadway and stopped the vehicle. The vehicle was towed back to the contact's home and later towed to an independent mechanic. The vehicle was diagnosed and it was determined that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

Mileage: 160,000

my wife own's a 2014 ford explorer and we been having problems with the power steering assist fault. on 5/7/2021 we had a message display on the dash saying power steering assist fault while she was on the way to work. when this happens you have no steering and goes into manual steering and is hard to steer. she got the vehicle off to the shoulder of the road and turned vehicle off and restarted it and power steering message went away. she took it to our local ford dealer and the scanned it for the problem and they gave her a code of C1BOO and code U3000 and both codes ford manufacturer says it is a information code saying doesn't require parts or to be diagnosed or replaced. now on 2/23/2022 the same problem happened while taking my 7 yr old daughter to school and message on the dash came on saying power steering assist fault service and she had no previous warning and the steering locked up while going down the road. so we took it back to the ford dealer again and they quoted us a price of 2175 before tax to have it repaired. yes it has 90,000 miles on the vehicle but the first time we took it in it had a extended warranty. so i called ford customer complaint and they told me there was nothing they could do cuz the vin# had no recalls on it and i told them someone is going to get seriously injured if not killed. there is page after page of this problem happening to other ford explorer owners and its pretty pathetic that ford has been having this problem with the explorer's since 2011 for what i have been reading.

The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 10-12 MPH and coming to a stop, the steering wheel seized. The contact stated that the failure almost caused a crash. The contact quickly veered to the emergency lane and turned on the hazard lights. The traction control warning light and the warning message "Steering Loss. Stop Safely" illuminated. The vehicle was being towed to the dealer and had not been diagnosed or repaired. The contact referenced NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included. The manufacturer referred the contact to NHTSA for assistance. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2014 Ford Explorer. The contact stated while pulling into a parking spot, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 170,000.

Mileage: 170,000

The contact owns a 2014 Ford Explorer. The contact stated that while attempting to reverse from the residence, the steering failed to turn either to the left or the right. The power steering assist warning light was illuminated. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 97,658. Vehicle has not been repaired.*JB THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL, BUT BELIEVED IT SHOULD HAVE BEEN. THE CONSUMER REFERENCED RECALL 14V28600.

Mileage: 97,658

Was pulling up to gas pumps when steering failed/locked. Was able to stop vehicle to avoid collision with pumps. Steer Assist Fail warning light came on. Shut vehicle off and warning light went out and steering came back. Brought vehicle home and used other to go to work. Was told by dealer that the Steering Rack is faulted and needs replacement at 71000 miles. The 2014 Steering racks fail at between 60000-80000 miles just as the 2011-2013 Explorers do and need to be recalled before someone is killed.

While driving I noticed the power steering had failed. The steering was difficult and jerky while making turns and while coming out of turns. With the steering inconsistent the vehicle would on occasion not come out of the turn on it's own and put myself and my family at risk of an accident. The vehicle was brought to Salem NH Ford and the problem was found to be the steering rack and lower steering u-joint, shaft assembly, and pinion. There were no warning lights on the dash. Repairs for vehicle totaled $3,346.31

The contact owns a 2014 Ford Explorer. The contact stated that while turning the steering wheel there was an abnormal knocking and ticking sound detected. The maintenance warning light was illuminated. The contact called the local dealer and was provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number 21V537000 (Suspension). The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 122,000.

Mileage: 122,000

Engine water pump leak the pump is internal and can potentially cause engine damage. Steering some times the power assist fails and you have to turn-off and restart the car to get the steering to work

My steering started going out when I was merging infront of a truck. I was almost run off the road and hit by the truck at the same time but I muscled it.. it started working again for a second then went completely out saying power steering disabled pull over safely. I finally got to a place where I could pull over. Called a tow truck and my car has been sitting at the shop for months because Ford won't send the parts that were ordered. In looking up ways to get the parts I saw that there were so many other complaints of the same exact problem. I then looked up to see if there was a recall and the make and model was part of a recall but in looking up the VIN# it didn't show a recall. This issue could have killed me and from the other reports I've read it almost killed many others with the same car as well. Power Steering was inoperative. Code U3000 (control module) stored. Replace PCSM and program. PCSM is integrated into the steering rack. Integral part of the steering gear assembly. Includes lower subframe Program PCM. Is what the mechanic has put on the service order. My car was towed to the mechanic on 11/3/21. The part was ordered but Ford has yet to fill the order. The date today is 1/12/22

Steering Gear Failure. Mileage: 119,000 - ERROR MSG: "Steering Wheel Default. Seek immediate attention". Visiting family over the holidays in a different State - December 23th. Complete Steering shutdown. There are already recalls by Ford on their 2011-2013 for this very problem. - This was a very early 2014 model Sept/Oct. of 2013. Ford dealer quoted greater than > $2500.00 to replace. No Parts availability - Amazing that other owners of 2014 Explorers have the exact same steering problem just within the past 2-3 months on this site. Please Ford !!!!! - Time to include 2014 as part of an earlier recall for SAME EXACT PROBLEM for previous 3 model years

Steering gear failure. Ford dealer estimate $2,900 to replace the entire steering gear. A new part is not available, and there is no ETA on re-manufactured parts. The vehicle is unsafe to drive, and therefore unusable. There are recalls on 2011-2013 and 2015-2019 electronic assist steering gear systems for the same exact issue, why was 2014 was excluded, why does the vehicle require the entire steering gear after only 7 years of use, and why wont Ford take responsibility for a known failing and dangerous product. Ford CRC case # CAS34688035 has refused to take responsibility or assist.

PCSM Power steering module. Sensor on Rack and pinion. Can inspect if needed. Steering goes out at random. Can be driving at any speed and loose all steering elements and traction control. Complete loss of steering occurs occasionally. Ford confirmed the issue and stated it was recalled in 2011-2013 models but not 2014, $2500 fix. Three lights appeared as all steering was lost on highway: Terrain management system fault, Power steering assist fault, service advanced track.

The contact owns a 2014 Ford Explorer. The contact stated that while starting the vehicle, the “Steering Wheel Default, Seek Immediate Attention” warning message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The failure mileage was 168,075.

Mileage: 168,075

The contact owns a 2014 Ford Explorer. The contact stated that while starting the vehicle, the "Steering Wheel Default, Seek Immediate Attention" warning message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The failure mileage was 168,075.

Mileage: 168,075

****** DUPLICATE VOQ ****** THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11442983*DJR ***** DUPLICATE VOQ ******

Mileage: 168,075

Recently started experiencing a weird noise coming from the front end near the wheel area. The noise was also physical since I could feel it through the steering wheel. I did take it to a manufacturer locally they could not duplicate the issue. I explained to them that they needed to keep it longer than a couple hours in order to duplicate the problem. I did feel like the dealer did not inspect my vehicle long enough by keeping it and driving it.

When turning the steering wheel, you can hear a terrible squeaking noise coming from the front end of the vehicle in the center. Over time the squeaking gets worse and worse. Steering the vehicle is becoming harder to control, when letting off the gas, the whole steering wheel will stay straight but the actual wheels are quickly do a hard pull to the right. This is extremely unsafe and is likely to cause an accident. Yes the problem has been reproduced by a service center. They told me this is the same issue with the 2013 (1 year older) and there was a recall on that year, however not the 2014, even though the same part was used in the 2014 also. There are no warning lamps, or messages. They have been gradually getting worse since I purchased the vehicle.

After having the Water Pump exchanged (on 9/8/21) and a multi-point inspection done, and finding no issues, we went on a road trip. While driving on freeways, we noticed that while in a gentle curve of the road to the left, the steering wheel would not return to the neutral position when the road straightened. As we drove home, it became worse, to where we we would have to forcefully turn the wheel to straighten back to neutral. Returned Explorer to dealership 9/21/21. They finally were able to figure out it was the Rack and Pinion that needed replaced. We got the Explorer back on 10/13/21. Please hold Ford responsible for this issue as they have not fixed the problem that was on other years and this is no different.

The electric power steering is failing. Turning the steering wheel is becoming more difficult. I fear it will completely stop working. Earlier 2013 models have recalls for this. There has not been a recall for the 2014 model. I am bringing it to the Ford dealer 10/26/2021

On August 14th, whilst on vacation in New Mexico, the steering of my 2014 Ford Explorer completely seized in the middle of the road, and left us helpless. Thankfully, we were on a relatively quiet side street in Taos. Just a few days earlier we were traveling up and down the steep winding roads to the top of Pikes Peak. We are thankful that this malfunction did not happen during this time, as the results could have been catastrophic. I have since read related safety recall notices for this issue, and the symptoms described in thse notices are exactly as I experienced. I am very surprised that my vehicle is not covered by any of the safety recalls. The failed rack and pinion was sent back to Ford for analysis. It is a sealed unit so the Ford mechanics at Capitol Ford in Sante Fe were unable to comment.I have attached a photo of the part. For reference with the cost of towing, repairs, car rental and flights, my outlay has been approximately $4,500. I have the necessary documentation to support this figure.

About 2 weeks ago my steering wheel started making a noise whenever I turned the wheel both parked or moving. Since then it has progressed into a loud grinding noise. The wheel is sticking while driving on the highway and I have to force it to move at times. It does not return freely anymore on it's own to a straight forward position. After having the vehicle inspected atva local suspension shop, they told me it's dangerious and I could loose my steering entirely while driving and to have the rack and pinion replaced. I can see this is a common problem with this model and there was a similiar recall a few years prior for a similar problem. I don't think the proper improvements to the rack and pinion where ever applied in later models and there should be another recall or the prior recall should be extended. Thank you.

The contact owns a 2014 Ford Explorer. The contact stated while driving 55 MPH, the steering wheel became difficult to turn. The contact had to turn the steering wheel with force to steer the vehicle. The contact stated that the cruise control was disabled, and the traction control warning light was illuminated when the failure occurred. The contact drove the vehicle home. The contact started the vehicle the following day and the power steering warning light illuminated on the instrument panel. The vehicle was taken to the dealer. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 143,310. Consumer stated the following morning steering locked up and was taken to the dealer. Dealer stated power steering needed to be replaced. While loading power steering broke free but makes a lot of noise. Consumer has not driven the vehicle since the failure and has noted 2014 Explorers were not included in the recalls.

Mileage: 143,310

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds and occasionally at start-up, the vehicle would suddenly lose power steering functionality. The power steering assist fault warning light was illuminated. The contact stated that after starting the vehicle several times the power steering regained normal function. The contact stated that recently the power steering failed to reset. The dealer was contacted and stated that the rack and pinion needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and referred the contact to NHTSA to file a complaint. The approximate failure mileage was 162,423.

Mileage: 162,423

The contact owns a 2014 Ford Explorer. The contact stated that while operating the vehicle, the power steering failed, and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 139,000.

Mileage: 139,000

Power steering stopped while driving

Steering is loose, and makes a sharp jerk to one side multiple times while driving and I am unable to keep control where the vehicle could crash.

I had recently reported a catastrophic failure of the power steering system while driving this 2014 Ford Explorer. After researching the issue with the recalls for 2011-2013 Explorer (recall 14V286000) the same component, the PSCM steering module failed with our vehicle (which was the reason for the recall on these vehicles). After the dealership replaced the rack and pinion steering system, the technician contacted me to say that the vehicle was still not working properly and that they had contacted Ford for tech support. Ford had informed the dealership that they had to re-program components which included the PSCM. The failure of this component led to the failure of our steering system. Why was the 2014 Explorer NOT included in the recall for this issue that is still a problem? Many are experiencing this same dangerous issue with the 2014!

The power steering assist on the vehicle produces a loud grinding noise when the steering wheel is turned in either direction. Additionally, the steering assist is sporadic during lane changes and turning corners. The vehicle was inspected by an independent mechanic shop and they were able to replicate the same issues with the steering, namely loud grinding during the steering process and sporadic steering assistance. The vehicle has not been inspected by a dealership at this point and the independent mechanic advised to have a Ford dealership repair the vehicle since they have to complete some computer programming. Currently there has not been any warning lights or messages displayed and problem began about 2 weeks ago.

Power steering is hit and miss. At time’s, near impossible to turn the wheel and other times it’s fine. (This is all within full rotation of the wheel). 100% chance of the steering almost locking up and 100% it will be fine in certain spots. This problem arose rather quickly, within about 2 weeks. Looking online, these same symptoms are causing others to have their steering completely lock up due to the electronic steering fail. I’ve had this vehicle about a month and a half and I would say the steering is about 15% power steering and 80% no power.

Power steering is failing but no codes or any indication of what is failing other than tight steering and grinding noise.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 3 mph, the steering wheel became difficult to turn. The contact stated that the power steering assist failure message was displayed. The vehicle was towed and was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the Vin was not included. The manufacturer was informed of the failure and the contact was informed that the Vin was not under recall. The failure mileage was approximately 90,000.

Mileage: 90,000

Vehicle started making a grinding noise when turning and a slightly throbbing feedback through the wheel. We stopped driving immediately. According to the dealership the power steering module is failing needs a total replacement. Parts are on back order do to so many others needing same issue. 12-13 and 15-17 Explorers all had recalls do to this same part. However the 2014 models were not because of this I am out the $2700 even though Ford knows there is an issue. I am a single customer and have no power to show how bad for safety this is.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel stiffened while making a turn with a screeching sound. The vehicle was taken to an independent mechanic and diagnosed that the electronic steering rack and pinion was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 86,000.

Mileage: 86,000

While driving down the road a message popped up that said: Fault Service Required, Service AdvanceTrac, and Terrain System Fault. The vehichle lost power steering unexpectedly and was very difficult to maintain on the roadway. I pulled over and shut off my vehicle and when I restarted it the power steering was back. I have seen that this is a common issue with the 2014 Ford Explorer and it seems to be the same type of power steering system as the other years that have been recalled but the 2014 has been left out. I would just like to report this as I feel it is a very big safety issue if someone is driving in a turn when this happens or are not in a spot they can pull over when it happens. Thank you for your time.

My wife was driving on the highway and lost power steering completely!! The power steering assist light came on. She almost lost control of the vehicle! She was able to manage it off the highway. We had the car towed to the dealership. They had said that the power steering gear had failed! After researching the problem, I was SHOCKED to see this issue is not an anomaly. There was a recall on this issue for 2011 - 2013, but not for 2014. Yet, the complaints and horror stories for the 2014 model still continue. I called Ford and they documented my call (#CAS32404801) and suggested that we submit a claim from the dealership to Ford after the repar. I am really dumbfounded as to why this frightening issue with the steering has not been fixed!!!!

Passenger side tierod end broke off at rack and pinion assembly.

We were returning from a visit with my son in Ohio. Suddenly a notice appeared on the dashboard about steering control and it was extremely hard to turn the wheel. We tried several methods suggested to correct the problem such as disconnecting the battery and also checking the fuses but no success. Since it appeared I could drive the vehicle, we drove home but had to really work at steering. We finally arrived back at our home without further incident other than being extremely tired from turning the steering wheel. It was like driving a car which was never equipped with power steering but even harder. After returning home, I took the vehicle to the local Ford dealership. They checked the vehicle and said the steering column had to be replaced. Total cost is going to be $2384.73 plus tax.

WHILE DRIVING POWER STEERING FAILURE.. WHEN IT FAILED IT DINGED AND A MESSAGE CAME UP BUT FAILURE WAS WHILE DRIVING. NO OTHER PREVIOUS PROBLEMS. ONLY 44750 MILES AT TIME OF FAILURE.

Electrical power steering pump in failure. It's hard to steer and steering wheel gets stuck in a certain position. My wife wife was heading Into oncoming traffic, it allowed the steering to free up and be corrected right before she could have hit another vehicle head on. It is headed to our local dealership for a recall this week and we plan on having them confirm this, if we make it there. the bad part is there was no warning or dash indication light to let us know this was in failure and could have seriously hurt my wife and or kids IF they were in the vehicle.

The contact owns a 2014 Ford Explorer. The contact stated while driving at 55 mph, the service advanced track and power steering assist warning lights were illuminated. The vehicle was parked and the vehicle loss power steering functionality. The vehicle was towed to an independent mechanic and diagnosed that the electronic power steering unit failed and needed to be replaced. The vehicle was not repaired and remained with the mechanic. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.

Mileage: 112,000

The steering wheel suddenly became stiff while driving-and a power steering failure light came on-we had to park and be towed-and the Power steering rack and pinion/motor needs replacement. There are hundreds of people with the same problem-90,000 miles and barely driven

2014 Ford Explorer, steering wheel gets very hard when turning. Started four days ago, has not stopped since. Was not moving when the issue started. Ford dealership told me it is a very very very common issue with the rack and pinion on this year, and wanted to charge me $4000 to replace it. There is a recall on the power electric steering system of the 2011 through 2013 Ford Explorers, and apparently it is just as common on the 2014, so I’m wondering why it is not included in the recall. I absolutely am not paying out of pocket to get this fixed. if I die on the road, Ford is the cause..

Power steering. Experienced a loss of power steering. It required me to use extra steering effort. Was traveling on the highway was able to pull over to breakdown lane.

At approximately 75,000 miles the steering on my 2014 Ford Explorer became sluggish and unresponsive making the vehicle difficult and unsafe to drive. This problem occurred at all speeds whether stopping at a stop sign or driving on the highway. The vehicle was brought to an authorized Ford dealer/service center at which time it was confirmed the power steering rack, electric pump and shaft assembly were defective and needed to be replaced at great expense to owner. There were never any warning lamps, signals or messages generated by the vehicle. The vehicle was serviced on 4/19/21 (and again on 5/17/21) with symptoms commencing approximately 4 days prior. Upon researching, owner determined there had previously been a Ford safety recall for same issue on similar model(s) but only for years 2010-2013.

The car drove fine - no prior issues. Went to leave for a wedding and the dash board lit up with the following errors: Steering Assist Fault Service Required, Service AdvanceTrac, and Terrain System Fault. The vehicle was nearly impossible to steer. It took all my strength to even move the wheel slightly to be able to pull back into the driveway and off the road. I researched this online and found there are 100's of other people that have had the same issue, yet ford refuses to do anything. They have issues recalls for 2011-2013 and 2015-2017 explorers for the same issue but not 2014. We did the diagnostics and had to order a new rack and pinion however the part is not in stock and on backorder because so many people are having this issue. This should be an obvious sign to Ford that something is wrong. I am including links to other sites showing other people have had the same issue. I know others have also filed a report with you. I tried talking to ford and opened a case with them but they aren't taking any responsibility. The only thing I am thankful for is that unlike some of the others who weren't so lucky, I wasn't on a major highway or going 60+mph when the steering went out. This is a huge safety concern and it is unfortunate that it appears it will take someone losing their life before Ford decides to admit their at fault. These are just a few of the sites showing similar reports - all with 2014 Ford Explorers. https://m.carcomplaints.com/Ford/Explorer/2014/steering/power_steering_failure.shtml https://robinettelaw.com/blog/2014/08/ford-explorer-recall-for-power-steering-defect/

The contact owns a 2014 Ford Explorer. The contact stated while reversing out of the driveway, the steering wheel was firm making it difficult to steer the vehicle. The contact stated that the power steering intermittently failed to perform as designed. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 14V286000 (Steering). The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 100,000.

Mileage: 100,000

TL* THE CONTACT CALLED ON BEHALF OF HIS WIFE WHO OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED TO OPERATE AS NEEDED WITH THE STEERING ASSIST FAULT MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT POWER STEERING FUNCTIONALITY RETURNED AFTER THE VEHICLE WAS RESTARTED. MIKE REICHENBACH FORD LINCOLN (600 N COIT ST, FLORENCE, SC 29501) AND SANTEE FORD (2601 PAXVILLE HWY, MANNING, SC 29102) WERE CONTACTED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT YET REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. THE VIN WAS NOT AVAILABLE.

Mileage: 123,000

MY STEERING WHEEL IS GETTING HARD TOAKE TURNS AND THE STEERING WHEEL GET STUCKS SOMETIMES WHILE MAKING A TURN.

THE INTERMEDIATE SHIFT BRACKET SHEARED OFF/BROKE AT THE TRANSITION WHERE IT MOUNTS TO ENGINE. VEHICLE SHAKES VIOLENTLY WHILE BRAKING AT HIGHER SPEEDS... LESSER MOVEMENT AT SLOWER SPEEDS WHILE BRAKING. I HAD JUST REPLACED MY BRAKES AND DONE THEM SEVERAL TIME WITH ROTORS TRYING TO CORRECT THE PROBLEM, THINKING IT WAS SOMETHING I HAD DONE. FINALLY FOUND IT WHEN GREASING FRONT CALIPERS HOPING TO CURE THE PROBLEM YET AGAIN.

Mileage: 105,000

THE STEERING WHEEL HAS BECOME HARD TO TURN. CHECKED ON RATHER WEB AND FOUND OVER 100 COMPLAINTS OF THIS HAPPENING AND IN SOME CASES FREEZES THE STEERING WHEEL KEEPING IT FROM TURNING. THERE WAS A SAFETY RECALL ON THE 2013 EXPLORER WITH THE SAME PROBLEM BUT IT DOES NOT COVER THE 2014 UNIT. SHOULD THE STEERING GEAR FAIL WHILE DRIVING IN TRAFFIC THE VEHICLE BECOMES UNSTEERABLE. THIS PROBLEM CAN BE RESEARCHED ON THE WEB BY LOOKING UNDER FORD RACK AND PINION FAILURE.

Mileage: 85,000

AT APPROXIMATELY 88,000 MILES; THE POWER STEERING FAILED ABRUPTLY - CAUSING THE VEHICLE'S STEERING TO LOCK WHILE IN A TURN. WHEN THE BRAKES WERE APPLIED AND EXTREME FORCE APPLIED TO THE STEERING TO CORRECT, THE STEERING "POPPED" AND WAS ABLE TO BE CORRECTED. THE STEERING EXUDES A GRINDING NOISE FROM THE COLUMN. THERE IS NO ASSOCIATED WARNING OR CAUTION LIGHTS. THERE WAS NO MAINTENANCE PERFORMED IN THE PAST 6 MONTHS ON THE MECHANICAL OR ELECTRICAL SYSTEMS.

Mileage: 88,000

MY CAR STEERS HARD TO THE LEFT AND THE RIGHT. THERE IS NO PLACE TO REFILL FLUIDS AND THE DEALERSHIP CONFIRMED IT IS NOT AN ELECTRICAL FUSE ISSUE.

Mileage: 109,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE POWER STEERING MALFUNCTIONED CAUSING THE DRIVER TO ALMOST LOSE CONTROL OF THE STEERING WHEEL, AND DRIVE OFF THE ROAD. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER AUTOHAUS UWE NEU LOCATED AT VOGELBACHER WEG 44 HOMBURG GERMANY 66424 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

DRIVING ON EXPRESSWAY GOING AT LEAST 60MPH WHEN STEERING WILL LOCKED AND COULD NOT STEER LEFT OR RIGHT. I BELIEVE EVERY LIGHT FLASHED ON THAT THE VEHICLE HAS.JUST HAD TOE LINK RECALL REPLACED EXACTLY ONE WEEK AGO.

Mileage: 102,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 25 MPH, THERE WAS AN ABNORMAL GROWLING SOUND COMING FROM THE VEHICLE WHILE TURNING TO THE LEFT OR THE RIGHT. THE CONTACT STATED THE STEERING WHEEL STARTED SHAKING AND THE VEHICLE INDEPENDENTLY STARTED TO TURN TO THE RIGHT, HEADING TOWARD THE SIDE OF THE ROAD AND INTO A DITCH. THE CONTACT REGAINED CONTROL OF THE STEERING WHEEL, AND MANUALLY STEERED THE VEHICLE BACK TO THE LEFT AND CENTER OF THE ROADWAY. THE CONTACT CONTINUED DRIVING BACK TO THE RESIDENCE WITH NO FURTHER FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.

Mileage: 148,000

STEERING BECAME VERY STIFF AND HARD TOO STEER. THEN IT BECAME VERY LOOSE AND NOT RESPONSIVE. NOW IT ALTERNATES BETWEEN STIFF AND LOOSE. IT IS VERY DANGEROUS.

Mileage: 108,000

WHY HAS THERE NOT BEEN AN UPDATED RECALL ON THE 2014 EXPLORER ON LOSING ITS POWER STEERING? I JUST TURNED MY VEHICLE ON TO AUTONATION FORD IN BURLESON, TX TO GET THE REAR TOW LINK RECALL REPAIRED AND THE ASSOCIATE TOLD ME THE POWER STEERING WAS NOT A CAUSE IN THE RECALL AND THAT IT WAS SOMETHING WE WOULD HAVE TO PAY TO HAVE FIXED. THIS IS NOT HAPPENING DUE TO FAILURE TO MAINTENANCE OR DUE TO LACK OF TAKING CARE OF THE VEHICLE. THIS IS A MANUFACTURING ISSUE AND THE HISTORY PROVES IT! THERE WAS A RECALL ON THE 2011-2013 MODEL FOR THIS BUT NOW THAT IT IS CONTINUING, IT IS NOW THE OWNERS RESPONSIBILITY? THIS EFFECTS THE DRIVING AND IS EXTREMELY DANGEROUS. YOU HAVE LOW TURNING RADIUS, IT DISENGAGES ALL THE ADVANCED DRIVING MODES, IT ALSO EFFECTS THE BLINKERS. YOU HAVE TO HOLD THE BLINKER DOWN FOR IT TO STAY ON, YOU CANT JUST CLICK THE LEVER AND IT STAYS IN THE BLINKING MODE LIKE IT IS SUPPOSED TOO. IF YOU PUT CRUISE CONTROL ON, THE STEERING CAN LOCK UP AND YOU LITERALLY HAVE TO JERK IT TO GET IT OUT OUT AND BE ABLE TO TURN OR EVEN SWERVE. FORD NEEDS TO TAKE CARE OF THIS BECAUSE YOU CAN SEE BY ALL THE COMPLAINTS AND HISTORY OR REOCCURRENCE, THIS IS A MANUFACTURING DEFECT AND NOT A OWNER ISSUE. IF FORD DOES NOT TAKE CARE OF THIS ISSUE FOR US AND EVEN THE THOUGHT OF IT BEING A CHARGEABLE SERVICE, I WILL HAVE NO CHOICE BUT TO THIS TO A HIGHER DEMAND TO GET HELP AND TO BRING THIS TO THE ATTENTION TO THE ONES THAT NEED ACT. THIS IS UNSAFE TO ME AND MY FAMILY AS WELL AS ALL THE OTHER EXPLORER OWNERS. THE MANUFACTURING DEFECT NEEDS TO BE FIXED OR OFFER SOME SORT OF SOLUTION FOR THE SAFETY OF THIS VEHICLE.

Mileage: 150,000

I WAS DRIVING MY 2014 FORD EXPLORER AND NOTICED A SMALL GRINDING NOISE WHEN I WOULD BE PARKED OR WHEN DRIVING THE VEHICLE. IT WAS LIKE THIS FOR A FEW DAYS AND NOW WHEN DRIVING HOME IT LOCKED COMPLETELY ON ME AND I LOST STEERING ABILITY AND HAD TO FORCEFULLY PARK IT AND HAD A TOW TRUCK TAKE IT HOME. THIS SEEMS TO BE A COMMON ISSUE WITH FORD EXPLORER AND THE STEERING RACK. I HAVE A MECHANIC COMING OUT TO LOOK AT THE VEHICLE. THIS SEEMS TO BE A COMMON ISSUE AND WE NEED A RECALL FOR THIS VEHICLE.

Mileage: 80,000

MY 2014 FORD EXPLORER, WHICH ONLY HAS 83,000/MILES, STARTED EXPERIENCING TIGHTNESS IN THE STEERING WHEEL WHILE DRIVING. IN CONDUCTING RESEARCH, THESE SEEMS TO BE A COMMON PROBLEM, WHICH RESULTS IN A $1,700.00-TO-$2,000.00 REPAIR BILL. THE SECOND CONCERN IS THE STEERING FAILURE NOTED BY SOME COMPLAINTS, WHICH ENDANGERS EVERYONE WITHIN THE VICINITY TIME THE POINT OF FAILURE. IF IT IS SO COMMON, AND COULD RESULT IN A SERIOUS INJURY, INCLUDING DEATH, WHY IS THIS NOT BEING RECALLED?

Mileage: 86,000

ABOUT A YEAR AEGO MY STEERING WHEEL STARTED MAKING A NOISE WHENEVER I TURNED THE WHEEL BOTH PARKED OR MOVING. SINCE THEN IT HAS PROGRESSED INTO A LOUD GRINDING NOISE. THE WHEEL IS STICKING WHILE DRIVING ON THE HIGHWAY AND I HAVE TO FORCE IT TO MOVE AT TIMES. IT DOES NOT RETURN FREELY ANYMORE ON IT"S OWN TO A STRAIGHT FORWARD POSITION. AFTER HAVING THE CAR IN AT CHAPMAN FORD, EGG HARBOR NJ, THEY TOLD ME IT"S DANGERIOUS AND I COULD LOOSE MY STEERING ENTIRELY WHILE DRIVING AND TO HAVE THE RACK AND PINION REPLACED. I CAN SEE THIS IS A COMMON PROBLEM WITH THIS MODEL AND THERE WAS A SIMILIAR RECALL A FEW YEARS PRIOR FOR A SIMILAR PROBLEM. I DON"T THINK THE PROPER IMPROVEMENTS TO THE RACK AND PINION WHERE EVER APPLIED IN LATER MODELS AND THERE SHOULD BE ANOTHER RECALL OR THE PRIOR RECALL SHOULD BE EXTENDED. THANK YOU

Mileage: 60,000

THIS OCCURRED FIRST IN OUR DRIVEWAY, FIRST STARTUP IN THE MORNING STEERING WHEEL WAS IMPOSSIBLE TO TURN. I JERKED IT LEFT AND RIGHT A FEW TIMES AND IT EVENTUALLY TURNED AS IT SHOULD. NO ABNORMAL LIGHTS ON DASH TO INDICATE ANY PROBLEMS. THIS GOT PROGRESSIVELY WORSE EACH MORNING UNTIL FREEZING UP COMPLETELY,EVEN WITH THE FRONT WHEELS OFF THE GROUND STEERING WILL NOT BUDGE. I AM TOLD BY THE FORD DEALER HERE THAT THIS VEHICLE IS NOT ON RECALL LIST.

Mileage: 120,000

WHILE DRIVING EITHER ON THE HIGHWAY OR ON CITY STREETS WHEN TURNING A CORNER OR A CURVE THE STEERING CATCHES AND MAKES ME SWERVE THE CAR. MY MECHANIC SAYS THE ELECTRONIC STEERING WENT OUT SO THE GEARS ARE CATCHING AND I'M LUCKY I DIDN'T CRASH THE CAR!

Mileage: 120,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT THEN STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A FRIEND WHO USED A MACHINE THAT SHOWED AN INTERNAL ELECTRONIC FAILURE. THE CONTACT HAD ALSO TAKEN THE VEHICLE TO AUTONATION FORD WHITE BEAR LAKE (1493 CO RD E EAST, WHITE BEAR LAKE, MN 55110) WHERE AN APPOINTMENT WAS MADE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

Mileage: 44,000

WHILE DRIVING ON THE HIGHWAY MY 2014 EXPLORER ALERTED ME IN THE DRIVER INFORMATION SECTION LOCATED TO THE LEFT OF THE ODOMETER THAT MY 'STEERING LOSS STOP SAFETY' WAS UNAVAILABLE. IN ADDITION TO THIS, IT DISPLAYED, 'SERVICE ADVANCETRAC' AND 'COLLISON WARNING NOT AVAILABLE'. MOMENTS LATER MY STEERING LOCKED UP AND I WAS UNABLE TO TURN OR CONTROL THE WHEEL. WE SAT STRANDED, WITH OUR THREE CHILDREN ON THE SIDE OF THE HIGHWAY FOR HOURS UNTIL HELP COULD COME. WHILE OPERATING MY VEHICLE AT 70 MPH, I LOST COMPLETE CONTROL OF MY STEERING MAKING THIS EXTREMELY UNSAFE FOR MY FAMILY AND I, AND THE DRIVERS SURROUNDING US. AFTER SOME DISCUSSION WITH OUR MECHANIC, WE BELIEVE IT COULD BE THE STEERING ANGLE SENSOR, YAW RATE SENSOR OR ANYTHING DIRECTLY RELATED TO STEERING AND/OR TRACTION CONTROL. MY CAR WAS TAKEN TO A LOCAL FORD DEALERSHIP AND IS AWAITING A REPAIR QUOTE.

Mileage: 135,000

I HAD TOOK MY TRUCK TO A NEARBY FORD DEALERSHIP FOR A RECALL WITH THE TOE LINK TO BE REPAIRED AND YESTERDAY ON 01/30/2021 I WAS DRIVING AND THE ENGINE AND STEERING WHEEL STARTED SHAKING ENGINE SOUNDS LIKE IT'S ABOUT TO DROP THIS HAPPENED WHILE DRIVING ON A CITY STREET AND ONCE I HIT THE HIGHWAY AND I STARTED TO DRIVE OVER 50 MILES IT MADE IT WORST, MY TRUCK WAS DRIVING PERFECTLY FINE BEFORE I TOOK IT IN TO HAVE THAT RECALL REPAIRED.

Mileage: 153

CONTACTED FORD DEALERSHIP ABOUT RECALL EFFECTING STEERING. WAS TOLD BY DEALERSHIP THAT THE PART WOULD NOT BE IN FOR 3 TO 4 WEEKS. CONTACTED FORD MOTOR DIRECTLY AND THEY ASKED WAS I EXPERIENCING PROBLEMS AND I TOLD THEM THAT MY VEHICLE HAD FELT LIKE ITS SHIFTING SIDE TO SIDE WHEN I DRIVE. FORD REP TOLD ME THAT I WOULD NEED TO TAKE MY CAR TO PAY FOR A DIAGNOSTIC. I QUESTIONED WHY DID I NEED TO PAY FOR A DIAGNOSTIC WHEN THE FAILURE OF THE COMPANY TO HAVE THE RECALLED PART IN STOCK IS FORCING ME TO HAVE A DIAGNOSTIC DONE. IF THE PART WAS IN STOCK AND I WAS HAVING THE SAME ISSUE I WOULD HAVE MY VEHICLE CHECKED AT MY LOCAL MECHANIC SHOP THAT DOESN'T PAY CHARGE TO DIAGNOSE A VEHICLE.

FRONT STEERING NOISE POPPING SAME AS THE RECALL FOR 2011-13. 2014 NEEDS TO BE ADDED. FRONT RACK AND PINION NEEDS REPLACED AFFECTS STEERING. MAJOR SAFETY CONCERN.

Mileage: 123,000

WHILE MY WIFE IS DRIVING THE CAR WITH THE KID AND SUDDENLY FIND THE STEERING BECAME HARD TO TURN. EVEN FOR ME I HAD TO ROCK THE STEERING WHEEL BACK AND FORTH JUST TO TURN THE CORNER. AFTER I SEARCH THE WEBSITE AND I FOUND FORD HAD THE SAME ISSUE WITH THE RECALL FOR 2011~2013 MODEL. MY CAR IS 2014 MODEL AND I THINK THEY DID NOT SOLVE THE PROBLEM AND SHOULD COVER THIS DEFECT ALSO.

Mileage: 75,000

I HAVE A 2014 FORD EXPLORER SPORT WITH A STEERING ISSUE THAT NEEDS TO BE RESOLVED. THE STEERING JARS TO THE LEFT WHEN DRIVING AT A SPEED OF 55 OR SO ON CURVES. IF A CAR IS EVER COMING TOWARDS ME I HOPE TO GOD MY EXPLORER DOESN'T DECIDE TO MAR TO THE LEFT AT THAT POINT. ALSO, THE GRINDING SOUND COMING FROM THE RACK IS A FAULTY PART THAT SHOULD BE A RECALL AT THIS POINT AS IT IS A SAFETY ISSUE THE FORD SHOULD LOOK AT. THE SOUND IS NOTICEABLE AT A COMPLETE STOP BUT DRIVING IT IS STILL PRESENT.

Mileage: 112,500

I WAS DRIVING MY 2014 FORD EXPLORER SPORT ON THE PARKWAY AND AT APPROXIMATELY 65MPH, MY DASHBOARD LIT UP INDICATING "STEERING LOSS STOP SAFELY" & "SERVICE ADVANCETRAC". I AM BEYOND FURIOUS! LUCKILY I WAS STRONG ENOUGH TO STEER THE VEHICLE SAFELY OFF THE ROAD, BUT I DON'T BELIEVE I COULD SAY THE SAME IF MY WIFE WAS DRIVING. THIS IS A DEATH SENTENCE TO A DRIVER. I SHOULD NOT BEAR THE BURDEN OF A NEARLY $3,000 REPAIR DUE TO FORD'S POOR ENGINEERING. THIS SHOULD BE COVERED UNDER RECALL AS THE PREVIOUS MODELS ARE. I AM FUMING!

Mileage: 124,450

GOOD MORNING, MANUFACTURER RECALL NUMBER20S62 NHTSA RECALL NUMBER20V675 I FEEL THAT THE RECALL FOR THE REAR SUSPENSION IS ALSO CAUSING THE STEERING WHEELS ON MANY OF THE FORD EXPLORERS TO SQUEAK, OR CREATE A LOUD BANGING NOISE. MY VEHICLE IS CURRENTLY SQUEAKING EVERY TIME I TURN THE STEERING WHEEL, THIS VEHICLE HAS NEVER BEEN IN ACCIDENT AND NEVER HAD THE STEERING COLUMN REPLACED.

Mileage: 60,000

WHILE WIFE WAS DRIVING VEHICLE HOME FROM WORK, STEERING ABRUPTLY GOT STIFF AND MAKING THE VEHICLE BECAME VERY DIFFICULT AND DANGEROUS, GOT A WARNING FROM DASH AND NOW WHILE TURNING THE STEERING WHEEL THERE IS A LOUD GRINDING/RUBBING NOISE FROM THE STEERING ASSEMBLY. HAVE BEEN ADVISED THE RACK AND PINION NEEDS TO BE REPLACED. THIS IS A 2014 FORD EXPLORER BUT WAS MANUFACTURED IN LATE 2013 AS A 14 MODEL. YET THIS RACK AND PINION IS NOT COVERED UNDER THE RECALL. SINCE I CANNOT AFFORD THE REPAIRS THE VEHICLE HAS HAD TO SIT. PRIOR RECALL FOR THE 2011-2013 NEEDS TO BE EXPANDED TO COVER THESE NEW COMPLAINTS AS THESE PARTS WERE MOST LIKELY THE SAME PARTS INCLUDED IN THE INTIAL RECALL BUT PLACED IN THE NEWER MODEL YEAR VEHICLE. I CANNOT GET THE NEWEST RECALL ADDRESS BECAUSE I CAN'T GET THE EXPLORER TO THE DEALER WITHOUT PAYING FOR A TOW TO AND FROM SINCE THE RACK AND PINION IS A MAJOR ISSUE

Mileage: 93,894

I WAS PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD, AND CAUSED ME TO HAVE LOSS OF CONTROL OVER THE CARS STEERING; ESPECIALLY WHEN TURNING WHEEL LEFT AND RIGHT AT LOWER SPEEDS AND ON SHARP TURNS. (THE WHEELS DO NOT STRAIGHTEN OUT OR RETURN TO CENTER WHEN EXITING A TURN AND WILL THEN OVER COMPENSATE AND VEER TO THE RIGHT AFTER HAVING TO MANUALLY TURN THE WHEEL BACK.

Mileage: 60,000

POWER STEERING ASSIST FAULT LIGHT CAME ON. POWER STEERING WENT OUT COMPLETELY. VEHICLE HAS LESS THAN 20,000 MILES ON IT.

Mileage: 17,000

VEHICLE STARTED TO MAKE A GRINDING NOISE WHEN WE TURNED THE STEERING WHEEL. SO WE TOOK IT TO THE SHOP WHERE WE BOUGHT THE VEHICLE. THEY DIAGNOSED THE PROBLEM SAYING IT WAS THE ELECTRONIC POWER STEERING RACK AND PINION. THE SHOP DID NOT WANT US TO DRIVE VEHICLE HOME DUE TO BEING UNSAFE TO DRIVE. VEHICLE HAS UNDER 80K MILES.

Mileage: 80,000

ON NOVEMBER 8, 2020 I WAS PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD, AND CAUSED ME TO HAVE LOSS OF CONTROL OVER THE CARS STEERING; ESPECIALLY WHEN TURNING WHEEL LEFT AND RIGHT AT LOWER SPEEDS AND ON SHARP TURNS. (THE WHEELS DO NOT STRAIGHTEN OUT OR RETURN TO CENTER WHEN EXITING A TURN AND WILL THEN OVER COMPENSATE AND VEER TO THE RIGHT AFTER HAVING TO MANUALLY TURN THE WHEEL BACK.) WE TOOK IT TO A LOCAL FORD DEALER. AFTER REVIEWING MY EXPLORER THEY STATED THAT THE RACK AND PINION WAS BAD AND IT NEEDED TO BE REPLACED ASAP DUE TO THIS BEING A MAJOR SAFETY ISSUE AND WE SHOULDN'T WAIT TO GET IT REPLACED TOTAL COST FOR THE JOB WOULD BE $4,284.59. I CALLED FORD COOPERATE AND EXPLAINED TO THEM THAT THIS WAS A SAFETY ISSUE AS IT CAME ON SUDDENLY WITH OUT WARNING. I WAS MADE AWARE THAT THE PREVIOUS YEARS 2011-2013 HAVE BEEN RECALLED FOR THIS SAME ISSUE, AND THAT THERE HAVE BEEN MULTIPLE OTHER COMPLAINTS ON THE 2014 AND 2015 HAVING THE SAME ISSUE BUT WITH ONLY A "WARNING" BEING PLACED ON THEM, NOT A RECALL FOR THE 2014 OR 2015. THEY TOLD ME THAT MY YEAR DOESN'T HAVE A RECALL AND STATED I COULD OPEN A CASE AND FILE A COMPLAINT WITH THE NHTSA AND THAT WAS ALL I COULD DO, BUT IF A RECALL WAS OFFERED IN THE FUTURE I COULD POSSIBLE GET REIMBURSED. WHEN WE BROUGHT THE VEHICLE TO THE LOCAL FORD DEALER, THEY INFORMED US THAT THERE WAS A RECALL NOTICE FOR THE TOE LINK THAT CAN AFFECT THE STEERING BUT NOT A RECALL ON THE RACK. THIS STEERING RACK ISSUE POSES A MAJOR SAFETY CONCERN. PLEASE CONSIDER WORKING WITH FORD TO ENSURE THE SAFETY OF ALL WHO DRIVE THE 2014 EXPLORER AND PLACE A RECALL ON THIS ITEM ASAP. I AM VERY FORTUNATE NO ONE WAS PHYSICALLY HURT WHEN MY STEERING WENT. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER OF MAJOR SAFETY. I LOOK FORWARD TO HEARING FROM YOU.

Mileage: 75,000

HI MY NAME IS [XXX]. I PURCHASED THIS 2014 FORD EXPLORER FROM A CERTIFIED FORD GARAGE MECHANIC THIS SUMMER. THE PRIVATE PARTY PURCHASE WAS IN JUNE 2020 WITH 89,XXX MILES. THE SELLER SHOWED ME EVERY REPAIR, OIL CHANGE, BRAKES ETC. WERE DONE IN A FORD GARAGE. TEN THOUSAND MILES LATER THE VEHICLE SNAPPED A TOE LINK LATERAL ARM DRIVING DOWN A SMOOTH HIGHWAY 60MPH! THE VEHICLE SWERVED AND MY WIFE AND 2 YOUNG KIDS WERE IN DANGER.. THE VEHICLE WAS TOWED, FOR THE WHEEL WAS TIPPED IN AND NOT STABLE...FLAT BED TOW $100 OUT OF POCKET... FORD OF HIBBING DEALER SAID THE VEHICLE WAS NOT RECALLED AND THEY WOULDN'T HAVE TIME TO REPAIR FOR OVER A MONTH.. THEY SOLD ME THE FACTORY FORD TOE LINK THAT WAS THE "FIX" UPGRADE... WITH ALL THE DEALERS AND LOCAL AUTO SHOPS WAY WAY BEHIND AND SHORT HANDED I HAD THE VEHICLE TOWED AGAIN FOR $100 OUT OF POCKET TO MY GARAGE.. I WENT TO TECH SCHOOL OUT OF HIGH SCHOOL FOR AUTO MECHANIC AND RECEIVED A 2 YEAR DEGREE AND PREVIOUSLY WAS A AUTO MECHANIC FOR 10 PLUS YEARS.. ANYWAYS BEYOND THAT POINT I REPLACED THE TOE LINK IN MY SHOP AND INSPECTED OTHER POINTS.. AFTER I REPLACED THE LINK I WAS ABLE TO HAVE THE VEHICLE TOWED TO A LOCAL TIRE AND ALIGNMENT SHOP IN HIBBING MN (IRON RANGE TIRE) WHICH THEY THAN PROFESSIONALLY ALIGNED AND TIGHTENED THE REAR SUSPENSION. 100 MILES LATER HAPPENS AGAIN TO MY WIFE AND KIDS DOWN THE HIGHWAY!! TOWED AGAIN $100! CURRENTLY AT LUNDGREN FORD DEALER EVELETH MN. $2800 TO REPLACE AND REPAIR SUSPENSION COMPONENTS! FILED A FORD CASE # [XXX]. FORD REFUSED TO COOPERATE OR POSSIBLY PAY FOR REPAIR! THE SERVICE DEPT MANAGER SAID THE VEHICLE WAS SERVICED REGULARLY AT THAT SHOP AND SAID SERVICE RECORDS SHOW THE COMPLETE REAR SUSPENSION WAS REPLACED IN 2019!! 20,000 MILES AGO! AND ITS ALREADY BREAKING AGAIN! ITS UNSAFE FOR MY WIFE AND 4 & 6YR OLD BOYS! PLEASE HELP! IM SERIOUSLY NOT WASTING TIME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 100,000

I WENT TO GET IN MY CAR TO GET GROCERIES AND WHEN I WENT TO TURN INTO THE PARKING LOT MY STEERING FELT LIKE I WAS TURNING A TRUCK WITH NO POWER STEERING.I CALLED MY CAR DEALER AND HE TOLD ME THAT THERE IS NO RECALL ON MY CAR BUT THE YEARS BEFORE AND AFTER THE YEAR OF MY CAR , THEY HAVE RECALLS ON THIS PROBLEM. I ONLY HAVE 55,000 MI. ON IT.THEY SAID IT WOULD COST $2,500 TO FIX. I CAN'T AFFORD IT BEING RETIRED NOW AND CAN'T AFFORD A NEW ONE.

Mileage: 55,000

AS I WAS DRIVING, THANKFULLY AT A SLOW SPEED, AND MAKING A RIGHT HAND TURN THERE WAS A COMPLETE FAILURE OF POWER STEERING. I LOSS COMPLETE CONTROL OF STEERING AND WENT INTO ONCOMING TRAFFIC. WHEN FAILURE OCCURRED, SEVERAL WARNING LIGHTS SIMULTANEOUSLY POPPED UP BUT AS I WAS UNDER THE DURESS OF TRYING TO AVOID A COLLISION, I DO NOT HAVE A COMPLETE LIST BUT I DID SEE THE STEERING ASSIST SYSTEM FAILURE AND REQUIRES SERVICE ALL BLINKING RED. THERE WERE NO ADVERSE ROAD CONDITIONS NOR DRIVING STYLE AND ABSOLUTELY NO WARNING WHATSOEVER. THE VEHICLE HAS APPROXIMATELY 93,000 MILES. I HAD TO COVER THE COST TO TOW THE CAR TO A FORD DEALER SHOP AND THEY TELL ME THAT THE ISSUE CANNOT BE REPLICATED BUT THEY BELIEVE IT IS A RACK AND PINION AND STEERING/COLUMN FAILURE AND ARE QUOTING ME OVER 2500 FOR REPAIRS. AS THIS ISSUE HAS BEEN HAPPENING TO HUNDRED IF NOT THOUSANDS OF OWNERS OF THE SAME MAKE AND MODEL, YEARS 2011-2014 AND 2015-2017 (IF NOT LATER) FALL UNDER THIS SAME FAILURE RECALL, THIS MATTER NEEDS TO BE ADDRESSED IMMEDIATELY. I FEAR GETTING BEHIND THE WHEEL OF THIS CAR AND AM LUCKY THAT I DID NOT CAUSE A SERIOUS ACCIDENT DUE TO THIS VEHICLE FAILURE.

Mileage: 93,000

WHILE ATTEMPTING TO TAKE A SLIGHT RIGHT TURN, THE VEHICLE DID NOT TURN AT FIRST. IT CONTINUED STRAIGHT FOR A SECOND. THEN IT SEAM LIKE THE STEERING JUMPED AND CAUGHT A GEAR. THE VEHICLE THEN TURNED TO THE RIGHT. I WAS TRAVELING AT AROUND 25 MPH

Mileage: 150,000

THE VEHICLE WAS IN MOTION, LUCKILY AT LOW SPEEDS WHEN THE STEERING FAILED COMPLETELY, VEHICLE IMMEDIATELY BECAME UNABLE TO STEER (THIS WAS NOT LOSS OF POWER STEERING, IT WAS LOSS OF STEERING COMPLETELY). SEVERAL WARNINGS IMMEDIATELY POPPED UP INCLUDING STEERING ASSIST SYSTEM FAILURE, SERVICE REQUIRED IMMEDIATELY. UPON INVESTIGATION IT APPEARS THIS ISSUE WAS COVERED (VIA RECALL) IN YEAR MODELS 2011-2013 AND 2015-2017. FOR SOME REASON VIN'S FROM 2014 WERE OMITTED FROM THE RECALL YET I AM FAR FROM THE ONLY PERSON EXPERIENCING THE SAME ISSUE WITH THESE 2014 MODELS. WE LOVE OUR EXPLORER BUT I AM AFRAID TO LET MY WIFE OR DAUGHTER DRIVE IT NOW. THE REPAIR IS GOING TO COST ME APPROX $3,000 PLUS THE COST OF HAVING IT TOWED TO THE DEALERSHIP. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE ADDRESSED BY FORD AND NHTSA AS SOON AS POSSIBLE. THIS YEAR MODEL BEING OMITTED FROM THIS RECALL IS AN INCREDIBLE OVERSIGHT. MY EXPLORER HAD 123,000 MILES AT THE TIME OF FAILURE. AT THE TIME OF FAILURE THERE WAS NO EXCESSIVE FORCE OR HARSH DRIVING CONDITIONS BEING USED.

Mileage: 123,000

POWER STEERING FAILED WHILE PULLING OUT OF A PARKING SPACE CAUSING THE VEHICLE TO BE EXTREMELY DIFFICULT TO CONTROL. MULTIPLE WARNING MESSAGES APPEAR IN THE DASH UPON STARTING THE VEHICLE. THIS APPEARS TO BE AN ISSUE WITH THE POWER STEERING CONTROL MODULE. THERE IS A RECALL FOR PREVIOUS YEAR MODELS OF THIS CAR WITH THE SAME STEERING SYSTEM.

Mileage: 77,000

LOST POWER STEERING WHILE OPERATING VEHICLE. ADVANCETRAC AND POWER STEERING ASSIST CODES BOTH CAME ON. VERY DANGEROUS AND STEERING GEAR BOX HAS BEEN RECALLED IN PRIOR AND LATER MODELS BUT NOT THE 2014 MODEL. COST OF REPAIR CLOSE TO 2000 DOLLARS FOR A VEHICLE PART THEY HAVE CLEARLY HAD ISSUES WITH.

Mileage: 76,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL SEIZED WITH THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE WARNING LIGHT INDICATED FAULT SERVICE REQUIRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER IN MIAMI, FLORIDA, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK & PINION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH THE SAME FAILURE THE DEALER DIAGNOSED EARLIER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.

Mileage: 132,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE STEERING POWER ASSIST WARNING LIGHT ILLUMINATED INDICATING A NEED FOR SERVICE. THE CONTACT STATED THAT HIS WIFE ALMOST CRASHED THE VEHICLE DUE TO THE POWER STEERING SEIZING WHILE SHE WAS DRIVING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT CALLED HAAG FORD SALES, INC (405 E EADS PKWY, GREENDALE, IN 47025) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR ENGINEER WOULD INSPECT THE VEHICLE BUT, OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 186,000.

Mileage: 186,000

WHEN I WENT TO TURN OUT OF MY DRIVEWAY I NOTICED THE STEERING GOT REALLY HARD TO TURN. TURNING AT CORNERS THE STEERING IS HARD AND OCCASIONALLY PULLS BACK/JERKS.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLE OR WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING CEASED WITH THE STEERING ASSIST FAULT, SERVICE REQUIRED WARNING MESSAGE ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT UPON RESTART OF THE VEHICLE, THE POWER STEERING RETURNED AND THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT CALLED MCCOMBS FORD WEST (7111 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238) AND MAC HAIK'S SOUTHWAY FORD (7979 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78224) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS THEN REFERRED TO THE MANUFACTURER WHO ALSO INFORMED HIM THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT TO CALL NHTSA FOR ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Mileage: 40,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE DRIVING AND MAKING TURNS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

Mileage: 36,000

WAS DRIVING UP A HILL GOING AROUND CORNER AND STEERING FAILED NEARLY CAUSING AN ACCIDENT . THERE WAS NO WARNING AND THE STEERING JERKED TO THE LEFT IN A RIGHT HAND TURN. WAS BARELY ABLE TO CONTROL VEHICLE . I AM A FAIRLY MUSCULAR PERSON AND IT TOOK EVERYTHING TO CONTROL THE VEHICLE. WAS BARELY ABLE TO GET VEHICLE HOME LUCKILY I WAS ONLY A COUPLE MILES FROM HOME. AN AVERAGE PERSON WOULD NOT HAVE BEEN ABLE TO CONTROL THE VEHICLE AND AN ACCIDENT WOULD LIKELY HAPPEN . UNDER RESEARCH WITH FORD WITH ELECTRONIC STEERING THIS IS HAPPENING REGULARLY AND ACCIDENTS ARE HAPPENING.THERE IS NO WARNING AND THE STEERING WHEEL GETS JERKED TO ONE SIDE OR THE OTHER WITH VERY LITTLE CONTROL ON THE VEHICLE.THE VEHICLE I WAS DRIVING WAS MOVING WHEN THIS OCCURRED.

Mileage: 118,648

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING LOCKED IN POSITION. THE CONTACT STATED THAT IT WAS ALSO DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT CONTACTED THE DEALER TED RUSSELL FORD LINCOLN - ADDRESS: 9925 PARKSIDE DR, KNOXVILLE, TN 37922, PHONE: (865) 251-3673) WHO STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Mileage: 125,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE POWER STEERING CEASED TO OPERATE AS AN UNKNOWN WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO ALL AMERICAN FORD IN POINT PLEASANT (3306 BRIDGE AVE, POINT PLEASANT, NJ 08742) WHERE HE LEFT THE VEHICLE THERE TO BE INSPECTED AND REPAIRED. THE CONTACT WAS LATER INFORMED THAT HIS STEERING RACK MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS GIVEN A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD CALL HIM BACK. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING WITH THE CURVE OF THE ROAD AT APPROXIMATELY 55 MPH, THE POWER STEERING SUDDENLY FAILED. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THEY NEEDED TO USE EXCESSIVE AMOUNT OF FORCE WHEN STEERING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER O'BRIEN FORD OF SHELBYVILLE (720 MT EDEN RD, SHELBYVILLE, KY 40065, (502) 633-4535) WHO STATED THAT THE GEAR ASSEMBLY STEERING NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

Mileage: 111,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL CEASED AS THE ANTI-LOCK BRAKING SYSTEM, STEERING ASSIST FAILURE, AND THE SERVICE ADVANCED TRACK WARNING MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO A RELATIVE'S HOUSE. THE CONTACT SPOKE TO CECIL ATKISSION FORD LINCOLN (2700 VETERANS BLVD, DEL RIO, TX 78840) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND WAS GIVEN THE SAME INFORMATION AS THE DEALER. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

Mileage: 120,000

AN ERROR COMES ON THE DASH THAT SAYS STEERING FAILURE PULLOVER SAFELY. THE WHOLE POWER STEERING IS ELECTRIC AND FORD HAS HAD THIS PROBLEM BEFORE

Mileage: 146,021

DRIVING DOWN THE ROAD, ALL MY TRACTION CONTROL LIGHTS CAME ON AND MY STEERING WHEEL LOCKED UP. LUCKILY I WAS AT LOW SPEED AND WAS ABLE TO STOP SAFELY. I CALLED LOCAL FORD DEALER THAT TOLD ME IT WAS NOT A RECALL.

Mileage: 115,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE STEERING ASSIST FAILURE AND SERVICE ADVANCE TRACK WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS DRIVEN TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER RANDY WISE FORD INC. LOCATED AT 968 S. ORTONVILLE RD, ORTONVILLE, MI 48462, (248) 627-3730, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 127,300.

Mileage: 127,300

ONE WEEK PRIOR TO INCIDENT, THE CAR STARTED MAKING A CLICKING SOUND WHEN TURNING THE STEERING WHEEL TO THE LEFT, BOTH WHILE DRIVING AND WHILE SITTING STILL, BUT WAS MOST NOTICEABLE AT LOW SPEEDS. WE MADE AN APPOINTMENT WITH FORD TO HAVE IT INSPECTED, THE FIRST AVAILABLE WAS 10 DAYS AWAY. OVER THE NEXT FEW DAYS THE CLICKING SOUND INCREASED AND WAS MORE NOTICEABLE. ON THE DAY OF THE INCIDENT THE CAR WAS DRIVEN A SHORT DISTANCE, THEN PARKED. WHEN WE RETURNED TO DRIVE THE CAR AGAIN AND STARTED THE CAR THE STEERING WHEEL WAS COMPLETELY STUCK, AND COULD NOT BE TURNED IN EITHER DIRECTION. IT MADE A TERRIBLE SCREECHING SOUND WHEN TRYING TO TURN THE WHEEL. THE CAR HAD TO BE TOWED TO A FORD DEALERSHIP. THEY REPLACED THE POWER CONTROL STEERING MODULE AND STEERING ASSEMBLY (RACK AND PINION). THIS IS THE SAME PART THAT WAS RECALLED ON THE 2011-2013 FORD EXPLORERS, AND FROM ONLINE RESEARCH APPEARS TO BE THE SAME PART IN THE 2014 FORD EXPLORERS. THEREFORE, THIS PART SHOULD BE RECALLED AND SHOULD BE REPLACED BY FORD AS IT IS DEFECTIVE. THIS IS A SERIOUS SAFETY ISSUE AS THE INABILITY TO STEER INCREASES THE RISK OF CRASH AND DEATH. IF THE WHEEL HAD LOCKED UP WHILE DRIVING WE WOULD HAVE CERTAINLY CRASHED.

Mileage: 80,000

MY WIFE WAS DRIVING ON THE HIGHWAY WHEN THE STEERING STARTED FEELING DIFFERENT. AS SHE EXCITED THE HIGHWAY ONTO CITY STREETS, THE STEERING BECAME INCREASINGLY DIFFICULT TO CONTROL TO THE POINT THAT ANY REQUIRED SUDDEN MOVEMENTS WOULD HAVE CREATED AN ACCIDENT DUE TO DIFFICULTY TURNING THE WHEEL. THE FOLLOWING DAY, THE STEERING WAS COMPLETELY LOCKED UP AND COULD NOT TURN THE WHEEL AT ALL. THE CAR WAS TOWED TO FIRST FORD IN FALL RIVER, MA AND DETERMINED THE ENTIRE POWER STEERING PUMP, RACK AND PINION NEEDED TO BE REPLACED.

Mileage: 75,225

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING COLUMN CEASED WHILE DRIVING 55-70 MPH CAUSING THE VEHICLE TO SWAY TO THE LEFT AND TO THE RIGHT. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN THE VEHICLE TO THE LEFT OR TO THE RIGHT, THERE WAS AN ABNORMAL GRINDING SOUND COMING FROM THE STEERING COLUMN. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870) WHO STATED THAT THE STEERING COLUMN AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

Mileage: 77,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, 'THE SERVICE ADVANCE TRACK', "PULL OVER SAFELY, STEERING DISABLED", AND "STEERING FAULT, SERVICE NOW" WARNING MESSAGES DISPLAYED ON THE INSTRUMENT PANEL AND THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO BOB SWOPE FORD, INC (1307 N DIXIE HWY, ELIZABETHTOWN, KY 42701) WHERE AN ESTIMATE WAS PROVIDED FOR THE REPAIR OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

Mileage: 113,000

FORD EXPLORER 2014 82,000 MILES GREAT CONDITION. WAS DRIVING 65 ON THE EXPRESSWAY, AT THAT TIME THE STEERING WENT OUT AND PULLED TO THE CAR TO THE LEFT . THE WHEEL WAS STUCK.. I OR SOMEONE ELSE ON THE ROAD COULD HAVE BEEN INJURED. I CALLED FORD SPOKE TO ARAYBA, GOT CASE NUMBER. I CALLED BACK THE NEXT DAY, ARAYBA STATED THERE WAS NOTHING FORD COULD DO FOR ME. I ASKED FOR A SUPERVISOR. THIS IS A SAFETY ISSUE. IT WAS A RECALL IN THE PAST. WHY NOT NOW? SUPERVISOR JENNIFER CALLED ME BACK A DAY LATER. SHE LAUGHED WHEN I TOLD HER I COULD'VE HAVE BEEN HURT BADLY. FORD WILL NOT DO ANYTHING TO HELP COVER CHARGES. THIS PART IS A 2500 FIX.

Mileage: 82,000

VEHICLE BECAME INCREDIBLY DIFFICULT TO STEER WHILE DRIVING ON THE HIGHWAY AT 60MPH. IT COULD HAVE EASILY RESULTED IN A VEHICLE COLLISION. INDICATOR MESSAGE ON THE DASH STATED A STEERING FAULT. I WAS ABLE TO GET HOME AND LATER THE STEERING STOPPED WORKING COMPLETELY AND NOW THE ERROR MESSAGE READS STEERING LOSS. I TOOK THE CAR TO A LOCAL DEALERSHIP WHO DIAGNOSED A STEERING GEAR NEEDS TO BE REPLACED FOR $3,000. THIS STEERING LOSS COULD HAVE RESULTED IN AN INJURY OR DEATH, NO QUESTION. VEHICLE IS ONLY 6 YEARS OLD AND 2011-2013 FORD EXPLORERS HAVE BEEN RECALLED FOR THE SAME ISSUE (NHTSA CAMPAIGN NUMBER: 14V286000) BUT THIS YEAR OF MANUFACTURE, 2014, IS NOT COVERED, ALTHOUGH IT IS THE EXACT SAME ISSUE.

Mileage: 94,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE CONTACT PULLED OVER AND WAITED 5 MINUTES BEFORE STARTING THE VEHICLE AND DRIVING TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE CONTACT CALLED O. C. WELCH FORD LOCATED AT: 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100, TO NOTIFY THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.

Mileage: 118,000

ON 7-09-2020, WHILE MAKING A TURN ON A COUNTY ROAD DOING APPROXIMATELY 4 MPHS, MY STEERING LOCKED UP AND BUT BRAKES MALFUNCTIONING CAUSING MY VEHICLE TO GO OFF ROADWAYINTO INTO A FIELD. THE STEERING WHEEL WHILE TURNING CAUSED A HORRIBLE SCREECH AND WAS HARD TO TURN. AFTERWARDS WHEN I WAS STOPPED TWO WARNING LIGHT CAME ON DEALING WITH THE TRACTION CONTROL . ALSO MY TURN SIGNALS STOPPED WORKING. GOING SLOWLY AND CAREFULLY I WAS ABLE TO GET HOME. THIS WAS APPROXIMATELY 10:30 P.M. AND A DISTANCE OF 10 MILES. I USED MY CODE READER AND A CODE OF P 135 OR 6 CAME UP. THE VEHICLE IS BEING REPAIRED AT WALDORF FORD ON 7-14-2020 . [XXX] IS THE SERVICE WRITER WHO CALLED ME [XXX] .AT WALDORF FORD AND AFFIRMED IT WAS THE RACK N PINON. I READ ON VARIOUS ON LINE SOURCES THAT THE RACK N PINON WAS THE CAUSE WITH THE SAME SIDE EFFECTS. THIS PART WAS RECALLED FOR THE FOLLOWING YEARS: 2011,12,13,15,16 AND 2017 . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mileage: 80,000

THIS IS THE SECOND TIME MY POWER STEERING HAS QUIT SUDDENLY! THE FIRST TIME I REPLACED THE RACK AND PINION MYSELF AND ALL IS FINE FOR BOUT A YEAR AND IT JUST DID IT AGAIN!! I PULLED UP TO GET GAS AND KILLED MY CAR AND WENT TO GET BACK IN AND LEAVE AND I DIDN'T HAVE STEERING ANYMORE! NO WARNINGS!

Mileage: 154,198

THE STEERING STARTED MAKING A GRINDING NOISE WHEN WHEEL TURNED LEFT OR RIGHT. EVENTUALLY STEERING BECAME TIGHTER AND TIGHTER AND UNRESPONSIVE. AT LOW SPEEDS IT WAS WORSE. AT HIGHER SPEEDS IT WAS VERY DIFFICULT TO CONTROL THE VEHICLE. *TR

Mileage: 63,000

WHILE DRIVING AT 55 MILES AN HOUR ON THE GREAT RIVER RD WHICH IS WINDY AND NARROW. I WAS MAKING A SLIGHT CURVE WHEN I NOTICE THE STEERING WHEEL TIGHT AND NOT MOVING. I LOST THE STEERING AND HAD A HECK OF A TIME JUST TO GET OFF THE HIGHWAY. MY HUSBAND HAD TO COME AND TOW THE EXPLORER BACK TO THE HOUSE. WE TOOK IT TO THE THE KIELER GARAGE IN DICKEYVILLE WI. ROSS SAID IT IS THE COMPLETE ELECTRIC STEERING ASSEMBLY THAT NEEDS TO BE REPLACED. WE ONLY HAVE 79,848 MILES ON THIS VEHICLE. THIS COULD HAVE BEEN A TERRIBLE SITUATION HAD IT BEEN ON A CURVE. I WAS NEVER SO SCARED IN ALL MY LIFE. I WAS ON MY WAY TO PICK UP MY 2 GRANDKIDS. PLEASE LOOK INTO THIS CAUSE THIS SHOULD NOT HAPPEN. MY VIN LABEL SAID MY EXPLORER WAS MANUFACTURED IN 2013. THERE WAS A RECALL ON 2011-2013. IF THEY ARE USING THE SAME PARTS FROM ONE YEAR TO THE NEXT, THEN 2014 SHOULD BE RECALLED ALSO. I AM LOOKING AT ABOUT 750.00 - 900.00. PLEASE CHECK INTO THIS FOR ME.

Mileage: 79,848

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST. THE VEHICLE WAS TAKEN TO ELDER FORD OF TROY (777 JOHN R RD, TROY, MI 48083), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING ASSIST MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,300.

Mileage: 39,300

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE STEERING ASSIST FAULT-SERVICE REQUIRED WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

Mileage: 85,000

2014 EXPLORER LIMITED WITH 103,587 MILES WAS BEING DRIVEN AT VEHICLE WAS DRIVING IN CITY CONDITIONS AT 20 MPH WHILE TURNING. THE POWER STEERING FAILED AND THE POWER STEERING ASSIST FAULT CAME ON. MANAGED NOT TO HIT THE CAR IN THE ONCOMING LANE BY WRESTLING THE WHEEL TO THE RIGHT. PULLED OVER AND TURNED THE CAR OFF AND THEN RESTARTED TO FIND THE PROBLEM HAD ABATED. THIS OCCURRED ON OR ABOUT THE 20TH OF APRIL, 2020. THE SECOND TIME THE POWER STEERING FAILED, I WAS DRIVING ON THE HIGHWAY STRAIGHT. I LOOKED DOWN ONLY BRIEFLY AND THERE WERE SEVERAL MESSAGES DISPLAYED OF WHICH I CAUGHT THE FIRST "POWER STEERING ASSIST FAULT" IS THE ONLY ONE I RECOGNIZED. I WAS AGAIN ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD, AND AFTER TURNING THE CAR OFF AND THEN BACK ON THE POWER STEERING WAS BACK ON. THIS EVENT OCCURRED MAY 14TH 2020. *TR

Mileage: 103,000

I STARTED THE CAR STARTED TO BACK OUT OF DRIVEWAY IN THE PROCESS IT FELT LIKE I HAD NO POWER STEERING AS I PUT INTO DRIVE AS TO PULL OUT INTO THE ROAD THE STEERING FELT LIKE IT DIDN'T WANT TO RETURN AND KIND OF PULLED. AS I DROVE DOWN THE ROAD THE STEERING WAS VERY STIFF HANDLING DIDN'T RESPOND VERY WELL.THERE WAS A RECALL ON 2011-2013 MODELS MY CAR HAS A BUILD DATE OF 8/2013 KIND OF THINKING IT COULD FALL UNDER THAT RECALL. *TR

Mileage: 20,720

I OWN A 2014 FORD EXPLORER HAD A LOSS OF ELECTRIC POWER STEERING ASSIST RECENTLY. ALSO THE TRACTION CONTROL, TERRAIN MANAGEMENT WARNING LIGHTS CAME ON AND THE TURN SIGNALS WERE NOT FUNCTIONING. THIS SAME ISSUE HAS OCCURRED ON 2011-2013 AND 2015-2017 FORD EXPLORERS WHICH THERE WAS A RECALL BUT NO RECALL FOR 2014 MODEL. THIS SEEMS VERY ODD.THE COST OF REPAIR WAS $2,100. I FILED A COMPLAINT TO FORD FOR REIMBURSEMENT BUT THEY DENIED IT SINCE IT WASN'T PART OF A RECALL AND PROVIDED NO OTHER EXPLANATION. THE STEERING STARTED TO HAVE PROBLEMS WHILE DRIVING ON THE FREEWAY AND THE TRACTION CONTROL AND TERRAIN MANAGEMENT LIGHTS CAME ON, AND TURN SIGNAL NOT WORKING. WHEN I FINALLY STOPPED THE STEERING LOSS WARNING LIGHT CAME ON AND I COULDN'T TURN THE STEERING WHEEL. THE CAR HAS 102,000 MILES.

Mileage: 102,000

STEERING POWER ASSIST IS NOT CONSISTENT WAS SIGNIFICANTLY REDUCED. THIS TOOK PLACE WHEN TURNING AND CAUSED AN UNDERSTEER WHICH COULD HAVE RESULTED IN AN ACCIDENT IF THERE WAS AN ONCOMING VEHICLE. VEHICLE WAS JUST IN THE DEALERSHIP FOR SERVICE THAT DAY AND CHECKED OUT FINE. *TR

Mileage: 151,395

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL BECAME LOOSE. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE FREDERICK MOTOR COMPANY LOCATED AT 1 WAVERLEY DR, FREDERICK, MD 21702 WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. THE VIN WAS NOT AVAILABLE.

Mileage: 79,000

APRIL 3, 2020 DRIVING HOME COUNTY ROAD 45MPH STEERING ASSIST WARNING CAME ON WAS THAN MILE LATER COMPLETE LOSS OF STEERING OCCURRED. WITH GREAT DIFFICULTY MADE IT TO DRIVEWAY. ALSO TRACTION SELECT FEATURE DOESN'T WORK. VEHICLE MILEAGE 62725. NEEDS RECALL BEFORE DEATHS START BEING REPORTED.

Mileage: 62,725

WIFE WAS DRIVING AT 50MPH ON HIGHWAY AND STEERING SUDDENLY BECAME TO HARD FOR HER TO STEER. WARNING LIGHT CAME ON SAYING ANTI SKIDDING FAILURE. SHE MANAGED TO GET TO SIDE OF THE ROAD AND WARNING LIGHT LIGHT CAME ON SAYING FAILURE STOP SAFELY. SHE COULD HAVE WRECKED OR HIT ANOTHER VEHICLE. I ARRIVED AND MOVED THE CAR TO SAFELY. I AM A BIG MAN AND IT WAS ALL I COULD DO TO TURN THE STEERING WHEEL. FORD NEEDS TO RECALL THESE VEHICLES AND REPAIR THEM AS LOSS OF STEERING IS A MAJOR SAFETY HAZARD THAT COULD RESULT IN THE LOSS OF LIFE.

Mileage: 123,900

ON FEBRUARY 18, 2020, AS I WAS DRIVING ON THE INTERSTATE, A WARNING APPEARED ON THE DASHBOARD THAT READ 'STEERING FAULT SERVICE NOW'. WHEN I EXITED THE INTERSTATE AND FOUND A SAFE PLACE TO PARK TWO WARNINGS APPEARED ON THE DASHBOARD THAT READ 'STEERING LOSS STOP SAFELY' AND 'SERVICE ADVANCE TRAC'. ONCE I WAS STOPPED THE STEERING COMPLETELY FAILED. SEEMS TO BE AN ONGOING ISSUE WITH THE EXPLORER EVEN AFTER THE 2011-13 RECALL.

Mileage: 125,034

LOSS STEERING WHEEL ASSIST WHEN DRIVING AT 60 MPH. CAR VERY DIFFICULT TO STEER THIS COULD CAUSE A FATAL ACCIDENT BECAUSE DRIVING IN 2 WAY ROAD.

Mileage: 111,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION) AND 19V435000 (SUSPENSION), AND THE STEERING MODULE WAS REPROGRAMMED. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE POWER STEERING ASSIST FAILED INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO SOUTHGATE FORD LOCATED AT ((16501 FORT ST, SOUTHGATE, MI 481195), (734)282-3636), WHERE THE RECALL REPAIRS WERE PERFORMED TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING KNUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.

Mileage: 87,000

VEHICLE IS EXHIBITING SAME EXACT PROBLEM AS 2013 MODELS UNDER RECALL, STEERING GEAR PROBLEM, WHICH WAS DIAGNOSED BY A FORD DEALER. CAR WAS BUILT JULY 2013. FORD REFUSES TO CONSIDER REPAIRING EVEN THOUGH PROBABILITY IS VERY HIGH THAT IT CONTAINS 2013 PARTS AS THERE WERE NO SIGNIFICANT ENGINEERING CHANGES FROM 2013 TO 2014 AND IS A VERY EARLY MODEL YEAR BUILD. CONTACTED FORD ON TWO OCCASIONS AND WAS TREATED BADLY BY CUSTOMER RELATIONS. REQUESTED ESCALATION OF COMPLAINT AND WAS NEVER CALLED BACK EVEN THOUGH THEY CLAIM THEY TRIED.

Mileage: 92,000

WHILE DRIVING APPROXIMATELY 15 MPH AND NEGOTIATING A TURN THE POWER STEERING STOPPED WORK AND QUIT ASSISTING IN TURNING THE VEHICLE. THANKFULLY I WAS DRIVING AND WAS STRONG ENOUGH TO RIGHT THE VEHICLE AND AVOID LEAVING THE ROAD. MIGHT HAVE BEEN A DIFFERENT STORY FOR MY WIFE. TOOK IT TO LOCAL FORD DEALER AND THEY CLAIM THE POWER STEERING GEAR NEEDS REPLACED AND THAT THIS MODEL/YEAR DOESN'T QUALIFY FOR ANY STEERING RELATED RECALLS. AFTER SOME RESEARCH I FOUND THAT 2011-2013 EXPLIRERS HAVE A POWER STEERING ASSIST RECALL. MULTIPLE SHOPS CLAIM THAT THIS A VERY COMMON PROBLEM WITH THESE NEWER FORDS. AT THE TUNE OF 2700 BUCKS FOR PARTS AND LABOR I AM HOPING A RECALL CAN HAPPEN BECAUSE THIS IS CLEARLY A MANUFACTURER'S ISSUE WITH THESE GEARS.

Mileage: 112,500

I LOST ALL ABILITY TO OPERATE THE VEHICLE WITHOUT WARNING. POWER STEERING, TRACTION ASSIST, BLIND SPOT MONITORING, STABILITRAC, COLLISION AVOIDANCE, AND TURN SIGNALS. LIMPED THE VEHICLE HOME AND REACHED THE ISSUE... COMMON FAILURE KNOW BY FORD MOTOR COMPANY. THIS FAILURE COULD HAVE RESULTED IN A SERIOUS ROLL OVER OR FATALITY. VEHICLE CURRENTLY AT DEALER RESOLVING ISSUE. DOCUMENTS TO FOLLOW.

Mileage: 94,238

STEERING GEAR FAILING WHEN DRIVING ON HIGHWAY

Mileage: 2

WHILE STOPPED WITH ENGINE IDLING A WARNING CAME ON "STEERING LOSS STOP SAFELY". POWER STEERING GONE. TOW TRUCK WAS AFTER SOME TIME ABLE TO STEER IT ONTO THE FLAT BED. DEALER HAD TO REPLACE POWER STEERING RACK. THERE IS A SAFETY RECALL FOR THE 2011-2013 & 2015-2017 EXPLORER. BUT NOT THE 2014? HOW MANY BODIES DOES IT TAKE TO ISSUE A RECALL $$$

Mileage: 41,483

POWER STEERING RANDOMLY FAILED WHEN I TURNED THE CAR ON TO PULL IT OUT OF GARAGE, POWER STEERING ASSISTS FAULT OR SOMETHING, UNABLE TO STEER THE CAR EASILY. READ ONLINE THAT THIS IS A PRETTY COMMON PROBLEM WITH THIS MODEL YEAR, CAN HAPPEN WHILE DRIVING, ALL SURROUNDING YEARS HAVE BEEN RECALLED ALREADY. WAS LUCKY I WAS NOT ON A HIGH SPEED ROAD OR COULD HAVE HAD AN ACCIDENT AS WOULD NOT HAVE BEEN ABLE TO STEER THE CAR.

Mileage: 62,205

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING THE POWER STEERING CEASED WHICH MADE IT DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO MANEUVER THE VEHICLE. KOONS FALLS CHURCH FORD (1051 E BROAD ST, FALLS CHURCH, VA 22044 (703) 241-7200) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD COST $3,000. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS 117,000.

Mileage: 117,000

WHEN BACKING OUT OF GARAGE STEERING FREEZES AND CAN NOT TURN STEERING WHEEL. SHOWS "STEERING ASSIST MALFUNCTION SERVICE REQUIRED". TURN OF AND ON WILL COME BACK ON, (LAST 4 TIMES). THIS WAS A PROBLEM WITH 2011-2013 AND 2015-2017. FOR SOME REASON NO RECALL ON 2014. HEARD THE POWER STEERING HAS GONE OUT ON PEOPLE WHEN DRIVING ON HIGHWAY. THIS IS MY WIFES CAR. IF IT HAPPENS TO HER I AM SURE SHE WILL NOT BE ABLE TO CONTROLL THE CAR. ANY ACCIDENTS OR DEATHS REPORTED BECAUSE OF THIS? TOOK TO DEALER BECAUSE I ALWAYS HAVE IT SERVICED AT DEALER. THEY SAID IT "NEEDS POWER STEERING RACK AND STAB LINKS". COST TO REPAIR $2,365.77!!!!!! WHY ARE 2011, 2012, 2013, 2015, 2016 AND 2017 COVERED WITH RECALL BUT 2014 NOT COVERED??????????? HELP!!!!!

Mileage: 114,000

WHEN DRIVING THE 2014 EXPLORER, COKING OVER A HILL AND BEGAN BRAKING. CAR LOST BRAKING CAPABILITY AND BEGAN TO SPEED DOWN THE HILL, AND CRASHED INTO A TREE. ONE MIDDLE OCCUPANT ON 2ND ROW CAME UNBUCKLED AND DIDN'T SURVIVE. THIS HAS BEEN AN ONGOING TRIAL FOR 3 YEARS AND RECENTLY INFORMED THAT NO INVESTIGATION HAS BEEN PERFORMED ON THE VEHICLE OTHER THAN THE EDR/CDR. NO POST VEHICLE INSPECTION HAS BEEN PERFORMED, NO MEDICAL REPORTS HAVE BEEN PULLED. I HAVE PREVIOUSLY FOR 3 YEARS INQUIRED FOR HELP ON THIS MATTER AND HAVE FORWARDED QUESTIONS REGARDING INFORMATION OBTAINED. I KNOW WITHOUT A SHADOW OF A DOUBT I AM NOT LIABLE FOR THIS ACCIDENT AND HAVE WORKED FOR 3 YEARS TRYING TO OBTAIN INFORMATION ON THIS VEHICLE. WHEN I WAS COMING DOWN THE HILL THE CAR SEEM TO BE INCREASED IN SPEED - THE REPORT DOES SHOW THAT FOOT WAS ON THE BRAKE THE ENTIRE REPORT AND NO GAS WAS APPLIED. I TURNED AS FAR AS I COULD WITH THE WHEEL AND THE STEERING BARELY STEERED AS WELL. I WOULD LIKE TO SAVE A LIFE SOMEWHERE DOWN THE LINE AS THIS HAS CHANGED MY LIFE FOREVER. THE OCCUPANT ON THE 2ND ROW PASSED AWAY THAT DAY FROM SEAT BELT COMING UNATTACHED. MEDICAL REPORTS SHOW HE WAS WEARING A SEATBELT. IF THERE WAS SOMEONE WILLING TO LOOK INTO THIS - WOULD BE A LIFE CHANGING SITUATION.

Mileage: 70,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE HOME AT LOW SPEEDS. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT IT DID NOT RETURN TO NORMAL. DAVE SMITH FORD, LLC (4045 TRANSIT RD, WILLIAMSVILLE, NY 14221, (716) 634-2000) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000(STEERING). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Mileage: 70,000

LOSE OF POWER STEERING IN COLD WEATHER; NEEDS 50 DEGREES OR MORE FOR POWER STEERING TO WORK. NO WARNING LIGHTS WHEN POWER STEERING IS LOST.

Mileage: 99,000

STEERING WHEEL FAULT ASSIST

Mileage: 86,000

WHILE TRAVELING AT ABOUT 50 MPH ON A 4 LANE HIGHWAY, THE STEERING OF THE CAR BEGAN TO BE UNRESPONSIVE. IN SLIPPERY CONDITIONS I REDUCED THE SPEED AND WAS ABLE TO NEGOTIATE MY RETURN TO HOME. AFTER SHUTTING THE CAR OFF, I RESTARTED AND THE STEERING WHEEL WOULD NOT MOVE AT ALL. WHEN THE CAR WAS BEING LOADED ON THE TOW TRUCK, THE FRONT WHEELS COULD NOT BE STEERED AT ALL. DEALER REPLACED THE STEERING COMPUTER BUT I WAS TOLD THE MECHANICAL STEERING MECHANISM HAD FAILED ALSO. NO ONE WAS HURT OR ACCIDENT OCCURRED, BUT THE CASCADING PROBLEM CREATED A DANGEROUS SITUATION.

Mileage: 96,000

POWER STEERING STOPPED WORKING AND DASHBOARD LIT UP WITH WARNING LIGHTS.VEHICLE WAS ON I-77 DOING 70 MPH WHEN THIS HAPPENED.

Mileage: 87,300

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING MADE A CLINKING NOISE WHILE DRIVING AT ANY SPEED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LEWIS FORD (888-314-4824, LOCATED AT #3373 NORTH COLLEGE, FAYETTEVILLE, AR 72703) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS PROVIDED CASE NUMBER: CAS24964944 AND WAS REFERRED TO NHTSA. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,500.

Mileage: 68,500

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SUDDENLY BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE STEERING CONTROL ARM; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE STEERING MODULE WAS REPROGRAMMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

Mileage: 75,000

THE POWER STEERING ON MY 2014 FORD EXPLORER STOPPED WORKING ALL TOGETHER WHILE PULLING INTO THE DRIVEWAY OF MY HOME OFF OF A CITY STREET. WARNING LIGHTS CAME ON STATING TRACTION ASSIST AND POWER STEERING FAULTS. THIS HAPPENED WITH OUT WARNING AND MADE THE VEHICLE VERY HARD TO STEER.

Mileage: 130,200

AFTER FUELING UP AT THE GAS STATION I STARTED DRIVING HOME WHEN THE STEERING GOT HARD AND COULDNT MAKE TURNS EASILY, ON THE DASH IT SAID 'STEERING ASSIST FAULT SERVICE REQUIRED', THANKFULLY I WAS ABLE TO SLOW DOWN AND THERE WASNT MUCH TRAFFIC BUT I WAS VERY SCARED FOR A FEW MOMENTS, I HAD A 1YR OLD AND A 6YR OLD WITH ME

Mileage: 64,000

STEERING ASSIST FAULT SERVICE REQUIRED MESSAGE POPPED UP WHEN I STARTED MY CAR. THE STEERING WHEEL WOULD NOT TURN EITHER DIRECTION. LUCKILY I WAS IN OFFICE PARKING LOT AND IT DID NOT HAPPEN WHILE DRIVING OR I WOULD NOT HAVE BEEN ABLE TO TURN TO AVOID OTHER CARS. I MADE ARRANGEMENTS TO HAVE CAR TOWED, BUT WHEN I STARTED IT UP AGAIN THE STEERING WORKED AS NORMAL. I DID NOT WANT TO CHANCE IT HAPPENING AGAIN SO I PUT IN THE SHOP. IT WAS AN ELECTRICAL ISSUE WITHIN THE STEERING SHAFT AND HAD TO BE REPLACED. I WAS LUCKY THAT IT DID NOT HAPPEN WHILE DRIVING, BUT WANTED TO REPORT IN CASE IT HELPS OTHERS.

Mileage: 103,826

WHILE DRIVING 2014 EXPLORER VERY NEAR HOME, THE POWER STEERING FAILED. I WAS ABLE TO DRIVE BACK HOME BUT CALLED FOR A TOW TO THE DEALERSHIP FOR REPAIR. THE 'CODE' SAID RESET COMPUTER. THIS WAS DONE BUT DURING TEST DRIVE FAILURE HAPPENED AGAIN. SINCE NO CODE IS PROVIDED, I AM TOLD THE ONLY THING THAT IS LEFT IS JUST TO DRIVE IT AND SEE IF IT HAPPENS AGAIN. THIS JUST SEEMS VERY UNSAFE ESPECIALLY IF MY WIFE IS DRIVING AND UNABLE TO HANDLE THE CAR TO A STOP OR WE ARE IN HEAVY TRAFFIC.

Mileage: 63,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT DROVE TO PURCHASE FORD/LINCOLN (1352 US-45, MAYFIELD, KY 42066) ON SEPTEMBER 19, 2019 WHERE THEY REPLACED THE BATTERY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

WHILE DRIVING STRAIGHT ON THE HIGHWAY A WARNING LIGHT ALERT CAME ON SAYING STEERING ASSIST FAULT SERVICE REQUIRED. AT THE SAME TIME THE STEERING WHEEL LOCKED UP AS I WAS TRAVELING 70 MPH. I COULD ONLY TURN THE STEERING WHEEL A 10TH OF A TURN IF THAT. I SLOWED DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. I THEN TURNED OFF THE CAR AND ATTEMPTED TO RESTART THE CAR HOPING IT WOULD RESET THE SYSTEM SO I COULD MAKE IT TO THE LOCAL CAR DEALERSHIP. UNFORTUNATELY IT WOULD NOT RESET SO I LIMPED THE CAR TO THE DEALERSHIP AS SAFELY AS I COULD. HAD I BEEN TURNING WHEN THIS HAD HAPPENED I WOULDNT NOT HAVE BEEN ABLE TO MAKE A TURN AT THE SPEED I WAS GOING (70MPH).

Mileage: 69,890

APPROXIMATELY 68,000 MILES. GRINDING NOISE COMING FROM RACK WHEN TURNING WHEEL LEFT AND RIGHT AT LOWER SPEEDS AND ON SHARP TURNS. THE WHEELS DO NOT STRAIGHTEN OUT OR RETURN TO CENTER WHEN EXITING A TURN...DRIVER MUST MANUALLY RETURN THE WHEEL TO THE MIDDLE. I WAS ALREADY AWARE OF THE RECALLS FOR THE 2011-2013 FOR THE MALFUNCTIONING POWER STEERING GEARS (OR RACK AND PINION) WHEN I TOOK THE VEHICLE INTO ROYAL OAK FORD (ROYAL OAK, MI), THEY DETERRMINED THAT THE RACK NEEDS TO BE REPLACED AND THAT FORD WILL NOT COVER THE COSTS FOR THIS SAFETY ISSUE. QUOTED $1650 FOR RACK AND $550 FOR LABOR FOR A TOTAL OF $2200. THEY WERE NOT ALSO ABLE TO DISCLOSE WHAT WAS THE ACTUALLY WRONG WITH THE RACK, ONLY STATED THAT IT NEEDED TO BE REPLACED. THE RACK, P/N: STE633RM, WAS USED IN THE 2011-2015 FORD EXPLORERS. THE SAFETY RECALL IS ONLY FOR 2011-2013. I HAVE A 2014 EXPLORER WHICH IS NOT COVERED IN THE RECALL. PARTS.FORD.COM STATE THAT THIS IS A REMANUFACTURED RACK WHICH RETAILS FOR $1417.09. THERE IS A 2 YEAR WARRANTY INCLUDED WITH THIS PRICE.

Mileage: 68,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE "PLEASE MAKE A SAFE STOP" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO WAYNE AKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461, (800) 749-8875) WHERE IT WAS CURRENTLY WAITING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

TURNING AT A RED LIGHT MY POWER STEERING LOCKED UP WITH A WARNING ON THE SCREEN STATING STEERING ASSIT SERVICE REQUIRED. I TURN THE VEHICLE OFF AND BACK ON AND THE STEERING UNLOCKED. SINCE THE CAR IS MAKING A WHINING NOSE. I SEE MULTIPLE RECALLS FOR THIS MAKE AND MODEL FOR POWER STEERING ISSUES BUT MY VIN NUMBER ISNT LISTED.

Mileage: 136,000

WHILE DRIVING ON THE HIGHWAY THE STEERING WAS STICKING AS I MOVED THE WHEEL LEFT OR RIGHT. AFTER A PERIOD OF TIME THE EXPLORER DISPLAYED THE FOLLOWING MESSAGE, "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC". AT THIS POINT THE VEHICLE'S COMPUTER TURNED OFF THE STABILITY CONTROL AND TURN SIGNALS. I WAS ABLE TO REACH MY DESTINATION, BUT WHEN I TRIED TO DRIVE THE VEHICLE THE FOLLOWING DAY, THE COMPUTER DISPLAYED A MESSAGE THAT THERE WAS COMPLETE STEERING FAILURE AND I COULD NOT GET THE STEERING WHEEL TO BUDGE. I CALLED FOR A TOW AND IT WENT TO A FORD DEALERSHIP. THE CONTACTED ME LATER IN THE DAY AND STATED THAT THE STEERING RACK COMPLETELY FAILED AND THAT IT WOULD HAVE TO BE REPLACED. THE TOTAL COST OF STEERING RACK AMOUNTED TO $2173.75. MY UNDERSTANDING IS THAT FORD HAS RECALLED 2011-2013 AND 2015-2018 MODELS, BUT NOT MY MODEL YEAR OF 2014.

Mileage: 84,000

WHILE DRIVING, NOTICED THAT IS WAS MORE DIFFICULT TO TURN CORNERS. APPONTMENT WAS NOT AVAILABLE FOR A FEW DAYS TO HAVE IT LOOKED AT, AND IT WAS PARKED WHILE WAITED FOR APPOINTMENT. WHEN I DROVE IT TO DEALERSHIP, THERE WAS A GRINDING NOISE WHILE TURNING AS WELL AS THE DIFFICULT TURNING. WAS TOLD THE ELECTRONIC STEERING GEAR IS DEFECTIVE AND NEEDS TO BE REPLACED. IN DOING RESEARCH, THIS WAS RECALLED ON MANY OTHER EXPLORERS BUT NOT THE 2014 YEAR.

Mileage: 100,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO GERVAIS FORD(5 LITTLETON RD, AYER, MA) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PREVIOUSLY, WHILE MAKING SHARP TURNS, A GRINDING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 81,000.

Mileage: 81,000

WHEN I STARTED MY VEHICLE (IN PARK) I GOT A MESSAGE ON THE DASHBOARD THAT SAID "POWER STEERING ASSIST FAULT". I TRIED BACKING OUT OF THE PARKING SPACE AND TURNING AND THE POWER STEERING DID NOT WORK.

Mileage: 84,155

THE ELECTRICAL STEERING CONTROL MODULE WENT OUT ON MY CAR (63K MILES) AND HAS BEEN REPLACED BY THE DEALER AT MY COST FOR $3300. WHEN DRIVING DOWN THE ROAD AT ANY SPEED, WORSE AT FREEWAY SPEEDS, THE CAR STARTED GRINDING WHILE SWITCHING LANES AND TURNING WITHOUT ANY FAULT LIGHTS ON. IT DID NOT FEEL LIKE A SAFETY ISSUE BUT WAS SCARY AS [XXX]. WHEN PARKED AND I WOULD TURN THE WHEEL IT WOULD MAKE A CLUNKING NOISE. I GOT IT HOME AND STOPPED DRIVING IT UNTIL I COULD GET IN TO AN APPOINTMENT AT THE DEALER A COUPLE DAYS LATER. THEY EXPLAINED THAT THEY HAD TO REPLACE THE ENTIRE STEERING RACK BECAUSE THE PIECES OF THE RACK ARE NOT SERVICEABLE - 3K AFTER THE WARRANTY RUNS OUT - HOW CONVENIENT FOR FORD! THEN I GO DIGGING ONLINE AND FIND THEY HAVE RECALLED THIS UNIT IN OTHER EXPLORERS AND ESCAPES BUT NOT THE 2014. BOGUS! I HAVE NEVER OWNED A CAR WHERE THE STEERING WENT OUT, BUT KNOW [XXX] WELL A NEW STEERING PUMP OR MECHANICALS IN A HYDRAULIC SYSTEM WOULD BE $200-$500 MAX. THIS YOUTUBE VIDEO INDICATES IT IS LIKELY AN ENGINEERING FLAW IN THE DESIGN AND FORD WON'T COVER OR FESS UP TO THEIR OWN ENGINEERING FLAW THAT CREATES HIGH HEAT IN THE STEERING MECHANICS AND THEY HAVE FAILED TO MITIGATE FOR EFFECTIVELY - HTTPS://WWW.YOUTUBE.COM/WATCH?V=SZHMXWCP9FO. SO ANGRY. AND I FULLY EXPECT THIS PROBLEM TO RECUR AT MY EXPENSE AGAIN, WHO KNOWS WHEN BECAUSE OF THIS ENGINEERING FLAW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR

Mileage: 63,000

MY HUSBAND AND I WERE DRIVING HOME FROM MYRTLE BEACH AND THE STEERING WHEEL STARTED TO BECOME STIFF. WE PULLED OVER INTO A HOTEL PARKING LOT TO SEE WHAT THE ISSUE WAS BUT COULDN'T FIND ANYTHING UNUSUAL. I PROCEEDED TO START THE CAR AND THE DASH READ 'STEERING LOSS'...'SERVICE ADVANCE TRAC'. I HAD TO GET TOWED TO FORD, WHICH THANK GOD WAS ONLY 2MILES AWAY.. WE WERE TOLD THAT THE POWER STEERING HAD DIED SUDDENLY AND THAT IT JUST HAPPENS SOMETIMES. THE TOTAL WAS $1771. I'M SOOO DISAPPOINTED WITH GORD. I'VE ONLY HAD THE TRUCK FOR A LITTLE OVER A YEAR AND I'VE ONLY PUT 23,000 ON IT SINCE I BOUGHT IT PREOWNED WITH 43,000...

Mileage: 67,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO O. C. WELCH FORD LINCOLN (4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100). THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER STATED THE SAME THING AS THE DEALER AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STATED THAT THE DEALER ORDERED THE PART TO REPAIR THE POWER STEERING. THE FAILURE MILEAGE WAS 93,000.

Mileage: 93,000

TAKATA RECALL MY WIFE AN I TOOK YOUR FAMILY OUT FOR THE WEEKEND AN THE CALL WAS WORKING FINE BUT SUNDAY MORNING WE WERE GOING TO HEAD TO CHURCH THE CAR STARTED BUT THE STEERING WHEEL WAS STIFF AN IT WAS EVEN HARD FOR ME TO TRY AN TURN IT .. AN WE ONLY HAVE HAD THE CAR FOR THREE MONTHS NOW AN THE DEALERSHIP SAID THE CAR WAS IN GOOD CONDITION THAT THE CAR WAS FINE BC THEY LOOKED OVER IT .SO IF I WAS DRIVING DOWN THE ROAD WOULD IT STOP WORKING AN WE HAVE NEW BORNS

LOSS OF POWER ASSISTED STEERING WHILE DRIVING. HAS OCCURRED ON NUMEROUS OCCASIONS. VERY DIFFICULT TO CONTROL VEHICLE SAFELY TO PULL OVER TO SIDE OF ROAD AND STOP AND RESTART ENGINE TO GET POWER STEERING TO WORK AGAIN. HAVE WARNINGS POP UP ON DASH 'STEERING ASSIST FAULT SERVICE REQUIRED'. FILED REPORT WITH FORD CAS-21990659.

Mileage: 119,000

I WAS DRIVING DOWN THE HIGHWAY WHEN I WENT TO SWITCH LANES AND NOTICED MY STEERING WAS TIGHT AND HARD TO BRING BACK TO THE CENTER WHEN TURNING. MY VEHICLE CONTINUED TO HAVE THIS ISSUE WITH STEERING BEING TIGHT AND THEN THE AIRBAG LIGHT CAME ON. I WAS WORRIED ABOUT GETTING INTO AN ACCIDENT SO I MADE AN APPOINTMENT TO HAVE THE VEHICLE SCANNED AND THEY SAID IT WAS THE ELECTRIC POWER STEERING. APPARENTLY THIS IS A COMMON PROBLEM AND ACTUALLY ONE THAT I FOUND OUT BY SEARCHING ONLINE MANY PEOPLE HAVE EXPERIENCED. THE ISSUE WAS COVERED UNDER A RECALL FOR 2011-2013 MODELS AND 2015-2017 MODEL VEHICLES, BUT NOT FOR THE 2014 MODEL.THE COST TO REPAIR IS ABOUT $2000

Mileage: 64,000

I RECENTLY WAS DRIVING DOWN THE HIGHWAY AT 70MPH WHEN MY CAR'S STEERING BECAME OUT OF CONTROL. IT WAS LIKE I WAS FISHTAILING ON ICE AND THE STEERING WAS LOOSE. THANKFULLY I WAS ABLE TO BRAKE AND GET INTO A GRASSY AREA OFF THE SIDE OF THE HIGHWAY. I WAS ABLE TO GET OFF THE EXIT AND DRIVE AT A SLOWER SPEED. THANKFULLY I DID NOT CRASH BUT WAS EXTREMELY CLOSE TO CRASHING.

Mileage: 77,000

ON SATURDAY, 6/29/19, I TOOK MY CAR TO BOB TOMES FORD IN MCKINNEY, TX, TO HAVE RECALL 19S17 WORK DONE AS I FEEL I HAVE LIMITED CONTROL OF MY CAR DUE TO THIS SUSPENSION TOE LINK/STEERING ISSUE. I WAS TOLD FORD SENT THE WRONG PARTS AND THAT I WOULD HAVE TO WAIT A COUPLE WEEKS FOR THE CORRECT PARTS TO COME IN. I DON'T KNOW IF THIS IS TRUE. ALL I KNOW IS, I HAVE COMPLAINED TO FORD MULTIPLE TIMES AND WAS VERY GLAD TO HEAR ABOUT THIS RECALL. NOW I HAVE TO WAIT EVEN LONGER? THIS IS THE SAME RECALL FROM 2016. WHY CAN'T FORD GET IT RIGHT? SHOULD I TRADE MY FORD IN? I JUST BOUGHT IT IN MARCH 2019. I TOLD THE GUY AT FORD, IF I CRASH MY CAR BEFORE THEY CAN FIX IT, I WILL BE TAKING FORD TO COURT. HELP

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH AROUND A CURVE, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWER OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FIRST CHOICE FORD (LOCATED AT 1264 DEWAR DR, ROCK SPRING WY 82901, (307) 382-2519) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 46,291.

Mileage: 46,291

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE EPS, TRACTION CONTROL, AND VARIOUS OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO STRONGLY MANEUVER THE VEHICLE IN BOTH DIRECTIONS TO PREVENT A CRASH. THE VEHICLE WAS BARELY COASTED OFF THE HIGHWAY. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE VARIOUS WARNING INDICATORS STILL FLASHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS DIAGNOSED AND REPAIRED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING); ALTHOUGH, THE VEHICLE EXHIBITED THE SAME FAILURE. APPLE FORD SHAKOPEE (1624 WESTON CT, SHAKOPEE, MN 55379, (952) 445-2420) WAS CONTACTED AND INDICATED THAT THE VEHICLE WOULD NEED TO BE SCHEDULED FOR AN APPOINTMENT THE FOLLOWING MONDAY OR TUESDAY FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *BF CONSUMER STATED THE RACK AND PINION STEERING ASSIST WAS REPLACED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Mileage: 73,000

STEERING GRABS AND PULLS MY CAR WHILE DRIVING. HARD TO TURN STEERING WHEEL. NO LIGHTS OR MESSAGES APPEAR. CONTACTED DEALERSHIP DUE TO THEM FIXING THE REAR SUSPENSION TOE LINKS. THEY ADVISED IT HAS NO EFFECT ON THE STEERING OF MY SUV. I WAS DRIVING 45-50 MILES MPH ON HWY 72 FREDERICKTOWN MO TRIEING TO SLOW DOWN TO TURN LEFT.

Mileage: 120,000

VEHICLE STEERING ASSIST MALFUNCTION LIGHT CAME ON AND I LOST ALL STEERING CAPABILITIES. I AM A 220 POUND MAN THAT HAD TO STRUGGLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD. THE STEERING WHEEL LITERALLY LOCKED IN THE POSITION IT WAS IN. MY WIFE COMPLAINED ABOUT THIS PROBLEM EARLIER IN THE DAY. THANK GOD SHE WAS ABLE TO PULL TO THE SIDE OF THE ROAD. STEERING ASSIST MALFUNCTION LIGHT APPEARED AND JUST AS QUICK AS THIS LIGHT CAME ON, WE LOST ALL STEERING. EXTREMELY DANGEROUS CONDITION!!! I HAVE PARKED THE SUV IN THE GARAGE AND HAVE NOT USED IT SINCE. FORD ACKNOWLEDGES THIS PROBLEM IN THE 2011-2013 AND 2015-2017 VEHICLES. IT'S OBVIOUSLY AN ISSUE FROM 2011-2017. WHY WAS 2014 EXCLUDED FROM THIS RECALL?

Mileage: 100,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL WOULD SPORADICALLY TIGHTEN AND THE "STEERING ASSIST FAULT" AND "CHECK CHARGING SYSTEM" INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC REFERRED THE CONTACT TO BRANDON FORD (9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR WAS NEEDED. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION. THE MECHANIC REPLACED THE ALTERNATOR. THE FAILURE RECURRED AND THE CONTACT CALLED THE DEALER WHO INFORMED HER THAT THE ALTERNATOR SHOULD HAVE BEEN REPLACED WITH ONE FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED AGAIN. THE CONTACT WAS CONCERNED THAT THE DEALER WAS RECOMMENDING A HIGHER REPAIR BILL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

ON APRIL 10, 2019 WE WERE PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD. WE TOOK IT TO A REPUTABLE MECHANIC COMPANY LOCAL TO DO A DIAGNOSTIC THE SOUND. THIS COMPANY IS ASE-CERTIFIED. AFTER REVIEWING MY EXPLORER THEY STATED THAT THE RACK AND PINION WAS BAD AND IT NEEDED TO BE REPLACED ASAP DUE TO THIS BEING A MAJOR SAFETY ISSUE AND WE SHOULDN'T WAIT TO GET IT REPLACED. $1998.21 LATER WE RECEIVED THE CAR BACK THE NEXT DAY FIXED. I HAD CALLED FORD AND EXPLAINED TO THEM THAT THIS WAS A SAFTEY ISSUE AND WE HAD READ ON LINE THAT THE PREVIOUS YEARS HAVE BEEN RECALLED. THEY TOLD ME THAT MY YEAR DOESNT HAVE A RECALL AND STATED I COULD WRITE A LETTER AND THAT WAS ALL I COULD DO. I ALSO ASKED IF ANYONE WOULD FOLLOW UP WITH ME AND FORD COULDNT ANSWER MY QUESTIONS. WE JUST RECEIVED ANOTHER RECALL NOTICE FOR THE TOE LINK. SO THAT CAR IS GOING BACK TO THE DEALER FOR THAT WORK. THIS IS RECALL NUMBER 4 THAT I HAVE HAD TO TAKE THE CAR BACK TO THE DEALERSHIP FOR.

Mileage: 62,419

POWER STEERING FAILURE WHILE IN MOTION ON INTERSTATE

Mileage: 68,000

STARTED WITH HEARING GROANING/GRINDING NOISE WHEN TURNING. I EXPERIENCED A LOSS OF POWER STEERING AFTER A FEW DAYS LATER WHILE DRIVING ON CITY STREETS AROUND 35 MPH. RECEIVED THE WARNING LIGHTS "LOSS OF STEERING" AND "SERVICE ADVANCETRAC". THERE ARE SO MANY RACK AND PINON FAILURES IN LATE MODEL EXPLORERS. THEY SHOULD BE RECALLED!!

Mileage: 89,860

WHILE DRIVING DOWN A MAJOR HIGHWAY WITH MY FAMILY AND WITH NO WARNING THE POWER STEERING WENT OUT ALONG WITH A NOTIFICATION SAYING, "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC". HAD MY GIRLFRIEND BEEN DRIVING WE PROBABLY ALL WOULD HAVE BEEN KILLED BY A SEMI COMING THROUGH THE CURVE AS I WAS STRUGGLING TO STEER THE VEHICLE AND KEEP IT IN OUR LANE AS THERE WAS NO PLACE TO PULL TO THE SIDE OF THE ROAD. I FINALLY MANAGED TO STOP THE VEHICLE AND PULL TO THE SIDE OF THE ROAD AFTER STRUGGLING THROUGH THE CURVE. I CALLED A FRIEND TO PICK UP MY FAMILY AND MANAGE TO GET THE VEHICLE BACK HOME DRIVING VERY SLOW STRUGGLING WITH THE STEERING WITH HAZARD LIGHTS ON. AFTER A LITTLE RESEARCH I FOUND THERE WERE RECALLS FOR THE SAME ISSUE ON 2011-2013 AND 2015-2017 FORD EXPLORER 'S BUT NOT THE 2014! EVEN THOUGH 1000'S HAVE REPORTED THE SAME ISSUE WITH THE 2014. THIS IS RIDICULOUS ITS ALMOST AS IF PEOPLE HAVE TO GET KILLED BEFORE THEY DO SOMETHING ABOUT ABOUT THIS.

Mileage: 73,000

TIMING CHAIN AND CAM PHASERS CAUSING VEHICLE TO EXCEL ERASE AND STOP WITH NO CONTROL. POWER STEERING GOING IN AND OUT WHILE DRIVING.

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND WAS UNABLE TO TURN. THE "FAILURE ON FULL ELECTRIC STEERING CONTROL" AND "SAFELY PARK THE VEHICLE" MESSAGES WERE ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ELECTRIC POWER STEERING LOSS AND WANTED TO KNOW IF THAT COULD HAVE BEEN ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE VEHICLE WAS TOWED TO PRIORITY FORD (LOCATED AT 7520 N MILITARY HWY, NORFOLK, VA 23518, (757) 419-2500), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

Mileage: 106,000

I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 65MPH WHEN I WENT TO SWITCH LANES AND NOTICED MY STEERING WAS TIGHT AND HARD TO TURN TOWARD THE LEFT. MY VEHICLE THEN CONTINUED TO HAVE THIS ISSUE WITH STEERING BEING TIGHT TO THE POINT I WAS WORRIED ABOUT GETTING INTO AN ACCIDENT. I STOPPED DRIVING MY CAR AND MADE AN APPOINTMENT WITH FORD DEALERSHIP. THIS IS A COMMON PROBLEM AND ACTUALLY ONE THAT I FOUND OUT MY SISTER HAD WITH HER 2012 EXPLORER WITH THE STEERING ASSEMBLY OR COLUMN. HER SAME EXACT ISSUE THOUGH WAS COVERED UNDER A RECALL AND MINE IS NOT.

Mileage: 107,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE "POWER STEERING OUT PULL OVER" WARNING MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO MCLAUGHLIN FORD (950 N MAIN ST, SUMTER, SC 29150, (888) 471-4257) WHERE AN ALIGNMENT WAS PERFORMED AND THE COMPUTER WAS RESET. AFTER THE REPAIRS, THE FAILURE RECURRED AND THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO J.C. LEWIS FORD (9505 ABERCORN ST, SAVANNAH, GA 31406, (912) 210-5690) WHERE THE ALTERNATOR AND BATTERY WERE REPLACED, BUT THE FAILURE STILL OCCURRED. THE VEHICLE WAS TAKEN TO MULTIPLE UNKNOWN DEALERS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 113,738.

Mileage: 113,738

I WAS DRIVING WHEN ALL OF A SUDDEN THE STEERING WHEEL BECAME HARD TO MANEUVER.. IT GETS REALLY STIFF AND HARD TO CONTROL. ONCE IT STICKS TO A SPECIFIC PATH IT WANTS TO GO IN THAT DIRECTATION AND I LOSE CONTROL OF MANAGING THE DIRECTION OF THE FORD EXPLORER 2014 XLT.

Mileage: 77,000

I HAD STOPPED TO GET GAS AND ONCE I RETURNED TO THE CAR AND PUT IT IN GEAR IT MADE A HORRIBLE SOUND AND THE STEERING WENT OUT AND I COULD HARDLY MOVE THE WHEEL. TURNED THE CAR BACK OFF AND WAITED A FEW MINUTES, TURNED IT BACK ON AND STILL NO POWER STEERING. LUCKILY FOR ME MY HUSBAND WAS STILL IN TOWN AND HE HAD TO COME AND DRIVE THE CAR TO THE DEALER SINCE I COULD NOT TURN IT AT ALL TO EVEN MOVE IT AWAY FROM THE GAS PUMP. THE REPAIR BILL WAS $1,800 FOR SOMETHING THAT SHOULD NOT BE GOING OUT ON A LESS THAT 5 YEAR OLD VEHICLE THAT COST CLOSE TO $30,000! I JUST FEEL BLESSED THAT MY DAUGHTER AND I WERE NOT ACTUALLY DRIVING DOWN THE ROAD WHEN IT WENT OUT LIKE OTHERS HAVE COMPLAINED ABOUT.

Mileage: 105,000

BOUGHT THIS CAR FROM A DEALERSHIP WAS TOLD CAR WAS IN GREAT SHAPE. LESS THAN A WEEK LATER STEERING STARTED LOCKING UP AND WAS HARD TO TURN, THE FOLLOWING DAY ALMOST WRECKED WHEN VEHICLE STAYED TURNING LEFT WHEN MERGING ON THE HIGHWAY. WE TURNED AROUND AND DROVE HOME AND ON EVERY TURN THE STEERING WAS VERY HARD HAD 2 NEAR MISSES .I'M JUST GLAD MY TEENAGE DRIVER WASN'T BEHIND THE WHEEL. WE HAVEN'T DRIVEN OUR CAR SINCE AND AM VERY DISAPPOINTED THAT WE ARE TO NERVOUS TO LET IT BE DRIVEN .

Mileage: 138,000

WHILE DRIVING THE VEHICLE STEERING BECOMES EXTREMELY HARD DUE TO POWER STEERING SENSORS BEING FAULTY. ALSO STEERING SHAFT FROZE MAKING IT HARD TO TURN.

THE WHOLE STEERING COLUMN AND POWER STEERING LOCKED DOWN DRIVING ABOUT 55 MPH WITHOUT WARNING. I HAD TO MUSCLE IT OFF THE ROAD AND OUT OF HARMS WAY. I HAD IT FIXED BY FORD AND NOW IT IS MESSING UP A SECOND TIME.

Mileage: 67,000

POWER STEERING FAILED. MY 2014 FORD EXPLORER HAS 85,245 MILES. TODAY I STOPPED FOR GAS. WHEN I RE-STARTED I GOT AN ERROR MESSAGE "POWER STEERING ASSIST FAILED". STEERING WAS EXTREMELY HARD. I AM GLAD THIS DID NOT HAPPEN YESTERDAY WHEN I WAS 250 MILES FROM HOME PULLING MY SMALL CAMPER!! THIS IS RECALLED ON THE 2013 & 2015 MODELS, WHY NOT THE 2014??

Mileage: 85,245

I WAS ON THE HIGHWAY ON APR 21ST AND THE STEERING WHEEL FELT A LITTLE SENSESTIVE/ARTFICAL BUT IT WAS WINDY OUT SO I THOUGHT IT WAS MAYBE DUE TO THE CONDITIONS OUTSIDE. SO WE TRAVELED ABOUT 30 MINUTES THEN THE WARNING LIGHT CAME ON STATING "STEERING LOSS STOP SAFELY" CAME ON WHICH WAS A SHOCKING SO WE PULLED OVER TO CHECK FOR ISSUES. AT THIS TIME THE STEERING WAS STILL OK JUST JUST TOUCHY, SO I RESTARTED THE CAR THINKING IT WOULD RESET THE COMPONENTS THAT WAS MAYBE THROWING THE MESSAGES, THE RED WARNING WENT AWAY BUT WAS RETURENED BY THE SAME MESSAGE AS WE PULLED IN TO THE DRIVEWAY OF MY HOME BUT AT THE SUGGESTION OF THE DEALERSHIP THEY ASKED THAT I REMOVE THE BATTERY FOR 1 HOUR TO SEE IF THE COMPONENTS WOULD RESET DUE TO THAT BUT DID NOT HELP THINGS AT ALL SO I HAD TO BRING IT IN ON 4-20 WHICH THEY INFORMED ME OF THE $2K BILL TO FIX WHICH IF YOU DO RESEARCH IS A HIGHLY COMMON ISSUE WITH-IN THE F-150, EXPLORER AND FLEX LINE UPS. SO MY QUESTION, WHY IS FORD NOT OFFERING TO FIX AN ISSUE WHICH CLEARLY MAKE THE CAR TOTALLY UN-SAFE AND UN-DRIVEIBLE?

Mileage: 73,200

DRIVING ON FREEWAY 70 MPH ALERT LEFT SIDE OF DASH BRIGHT RED STEERING SYSTEM FAILURE STOP CAR SAFELY . LOSS OF POWER TO STEER THE VEHICLE . NO CONTROL , TRACTION . ANOTHER ALERT IN YELLOW SYSTEM FAILURE SERVICE ASAP . ALERT RED AGAIN STEERING SYSTEM FAILURE STOP CARE SAFELY . UNABLE TO STEER THE VEHICLE. TURNED CAR OFF TRIED TO RESET UNABLE NO STEERING MECHANISM . HAD TO HAVE CAR TOWED UNABLE TO DRIVE. STEERING WHEEL SEEMED LOCKED AND NOT ABLE TO TURN RIGHT OR LEFT. CODE FROM DEALERS SAID 3500 BUCKS TO FIX STEERING MECHANISM FAILURE. NO WAY TO OVERRIDE OR RE PROGRAM . CAR FAILED WHILE DRIVING . SCARY

Mileage: 137,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT STATED THAT THE FAILURE WORSENED AND THE STEERING WHEEL WAS VERY CLOSE TO NOT BEING ABLE TO TURN AT ALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 64,415.

Mileage: 64,415

I STARTED TO LISTEN A NOISE WHEN I TURNED RIGHT WITHOUT ANY ADVICE ON BOARD. CAUSE THE NOISE (IT WAS INCREASING) I DECIDED TO GO TO FORD SERVICE CENTER (FORCENTER) AND THEY TOLD ME THAT I HAVE TO CHANGE ALL STEERING SYSTEM WITH A COST OF USD 3000. THIS KIND OF FAILURE IS NOT ACCEPTABLE FOR A CAR OF THESE SKILLS, MY CAR HAS ONLY 55.000 KMS AND ONLY IT WAS USED ON THE CITY AND WHEN THE MAIN ARGUMENT OF SALE IS THE SAFETY. READING OTHER USERS, IT IS NOT ACCEPTABLE THAT A FAILURE LIKE THAT IT MUST CONSIDERED ONLY AN USER PROBLEM.

Mileage: 34,200

WHEN DRIVING, THE WHEEL WOULD BE HARD TO TURN SOMETIMES. IT STARTED OCCASIONALLY BUT NOW THE POWER STEERING DOES NOT WORK AT ALL. IT IS VERY DIFFICULT TO TURN. I HAVE RESEARCHED THE PROBLEM AND TOOK IT TO MY MECHANIC AND IT IS THE ELECTRONIC POWER STEERING MODULE. THIS PART HAS BEEN RECALLED ON ALL NEWER MODELS OF THE FORD EXPLORER EXCEPT 2014. THIS HAS CAUSED SEVERAL ACCIDENTS WITH OTHER OWNERS OF THE 2014 FORD EXPLORER AS AT SOME POINT, THE STEERING STOPS WORKING COMPLETELY. FORD HAS HEARD COMPLAINTS FROM SEVERAL OWNERS WITH NO RESPONSE. THIS IS A $2500.00 FIX THAT I CAN'T AFFORD. I HAVE A WARRANTY ON MY VEHICLE, HOWEVER THIS PART IS NOT COVERED, OF COURSE. A $20,000 VEHICLE SHOULD NOT HAVE PROBLEMS LIKE THIS. ESPECIALLY WHEN IT PUTS ME AND MY CHILDREN IN DANGER.

Mileage: 140,000

WHILE DRIVING ON THE HIGHWAY, THE VEHICLE'S POWER STEERING SYSTEM FAILED WITHOUT WARNING. THE STEERING TOOK MUCH MORE MUSCLE TO MANEUVER, AND WAS A LOT LESS RESPONSIVE. THERE WAS NO INDICATION ON THE DASH THAT ANYTHING OCCURRED. IN THE DAYS FOLLOWING THE POWER STEERING SYSTEM INTERMITTENTLY KICKED IN AND BACK OUT, MAKING IT HARD TO STEER CONSISTENTLY AND REQUIRING MUCH MORE ATTENTION. THE VEHICLE HAS STILL NEVER PROVIDED ANY INDICATION THAT THE POWER STEERING SYSTEM HAS BEEN COMPROMISED. IN READING ABOUT THIS FAILURE IT SHOULD BE NOTED THAT THE PREVIOUS VERSIONS OF THIS VEHICLE WERE RECALLED FOR STEERING FAILURES AS WELL.

Mileage: 70

WHEEL WOULD LOCK UP WHEN STARTING THE CAR TO DRIVE. LIGHT CAME ON STATING STEERING ASSIST FAULT SERVICE REQUIRED. THIS VEHICLE ONLY HAS 69,306.7 MILES ON IT AND IS ONLY USED TO GO BACK AND FORTH TO WORK AND WAS PURCHASED IN SEPTEMBER 2014 AND NOW IT IS MARCH 2019. TOOK TO FORD DEALERSHIP FOR DIAGNOSTIC AND WAS TOLD THAT IT IS THE ELECTRONIC POWER STEERING RACK AND WAS NOT COVERED UNDER WARRANTY AND WOULD COST ME OVER $2,000.00 TO FIX. IT HAS TO BE FIXED BECAUSE ITS A SAFETY ISSUE AND THIS VEHICLE IS USED TO TRANSPORT MY CHILDREN. FORD NEEDS TO TAKE RESPONSIBILITY FOR THIS AND RECALL DUE TO BEING A SAFETY HAZARD. WHAT IF I WAS ON THE HIGHWAY AND THE STEERING LOCKED UP, OR IF MY TEENAGE DAUGHTER THAT JUST GOT HER LICENSE AND IS AN INEXPERIENCED DRIVER WAS DRIVING THIS CAR AND THE STEERING LOCKED UP?THIS COULD BE FATAL.

Mileage: 693,067

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION, A CLUNKING NOISE WAS HEARD COMING FROM THE STEERING COLUMN AND THE STEERING WHEEL BECAME MORE DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO BANNER FORD (1943 N. CAUSEWAY BLVD, MANDEVILLE, LA) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 78,000.

Mileage: 78,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE INTO A DRIVEWAY AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

WHILE DRIVING MY EXPLORER DOWN A CITY STREET AT APPROX 45MPH, THE STEERING BECAME EXTREMELY TIGHT. A WARNING LIGHT SAYING 'STEERING ASSIST FAULT' CAME IN AND THEN THE 'TRACTION CONTROL OFF' LIGHT CAME ON. IMMEDIATELY AFTER BOTH OF THOSE LIGHTS CAME ON A RED LIGHT CAME ON SAYING 'STEERING FAILURE SERVICE REQUIRED' CAME ON AND I COMPLETELY LOST THE ABILITY TO STEER THE SUV. I MANAGED TO GET IT OFF THE ROAD SAFELY AND STOPPED. THE STEERING WHEEL WOULD NOT TURN AT ALL. I CONTACTED THE FORD DEALERSHIP NEAR ME AND TOLD THEM WHAT HAPPENED. THEY SAID THERE IS A RECALL ON 2011-2013 AND 2015-2017 FORD EXPLORERS BUT NOT THE 2014 AND WHAT I WAS DESCRIBING IS WHAT HAPPENS TO THE OTHER MODELS YEARS UNDER RECALL. THERE NEEDS TO BE A RECALL ON THE 2014 EXPLORERS FOR THE STEERING GEAR ASSEMBLY AS WITH THE SURROUNDING MODEL YEARS. HAD I BEEN A LESS EXPERIENCED DRIVER THIS WOULD HAVE CAUSED A CRASH AND COULD HAVE INJURED OR KILLED MYSELF OR OTHER PEOPLE ON THE ROAD. THE FAILURE OF THIS SYSTEM IS DANGEROUS TO NOT ONLY THE DRIVER BUT TO OTHER PEOPLE ON THE ROAD.

Mileage: 82,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OFF TO THE SHOULDER OF THE ROAD AND MANAGED TO DRIVE HOME. COURTESY FORD (6393 US-98 W, HATTIESBURG, MS 39402, (609) 264-5555) WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 78,902.

Mileage: 78,902

2014 FORD EXPLORER STEERING WHEEL LOCKED UP, I THOUGHT IT WAS THE STEERING WHEEL LOCK MOTOR BUT BAD "ELECTRONIC" NOISE IF YOU TURN WHEEL EITHER WAY. EVERY ONCE IN A WHILE IT WILL START UP AND STEER NORMALLY, BUT THEN MANUAL STEERING, THEN LOCKED UP AGAIN. NO CODE. WIFE WAS ON HIGHWAY WHEN IT WENT OUT, SAYS SHE WONT DRIVE IT AGAIN. I FOUND OUT NOW THAT THE ELECTRONIC STEERING GEARS HAVE BEEN AN ONGOING ISSUE,... FORD, OWN UP AND HELP WITH THIS EXPENSIVE REPAIR.

Mileage: 53,000

VEHICLE BECAME DIFFICULT TO STEER WHEN DRIVING ON SEVERAL OCCASIONS. ESPECIALLY WHEN TRYING TO TURN LEFT. VEHICLE WAS TAKEN TO A MECHANIC WHO SCANNED THE STEERING CONTROL SYSTEM AND TEST DROVE THE VEHICLE. THE CODE SHOWED RACK INTERNAL FAILURE AND IT WAS RECOMMENDED TO REPLACE THE POWER STEERING RACK. TOTAL QUOTED COST IS $1942 + TAX. IT WAS SUGGESTED THAT THIS HAD BEEN THE TOPIC OF A RECALL, HOWEVER THE YEARS INCLUDED IN THE RECALL DO NOT INCLUDE THE 2014. WILL BE CONTACTING THE FORD DEALERSHIP TO DISCUSS FURTHER ACTION THIS SHOULD BE COVERED, AS IT IS THE SAME ISSUE OF THE PREVIOUS RECALL, DESPITE BEING A LATER MODEL AND A MAJOR SAFETY ISSUE. I WAS INFORMED BY THE MECHANIC THAT THE LOSS OF THE SENSOR COULD CAUSE THE WHEELS TO STEER IN THE WRONG DIRECTION AND BECOME A MAJOR PROBLEM.

Mileage: 114,060

STARTED LOOSING POWER STEERING THEN LOST ALL ASSIST COMPLETELY VERY UNSAFE TO OPERATE HAD TO RETURN HOME I COULDN'T CONTROL THE VEHICLE I HAVE TO GET THE VEHICLE TOWED

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT WAS UNABLE TO DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

WHILE DRIVING OUR 2014 FORD EXPLORER, THE SERVICE STEERING ASSIST WARNING LIGHT CAME ON, THEN THE ACS FAULT WARNING LIGHT CAME ON. AT THAT TIME, THE POWER STEERING WENT OUT AND THE TURN SIGNALS QUIT WORKING PROPERLY. THE VEHICLE COULD STILL BE STEERED MANUALLY BY A PHYSICALLY STRONGER PERSON, BUT NOT BY THE AVERAGE PERSON. THE VEHICLE WAS TAKEN TO THE LOCAL FORD DEALERSHIP, WHERE WE WERE INFORMED THAT A NEW RACK AND PINION WOULD BE NEEDED. THE DEALER SERVICE MANAGER STATED THAT THIS REPAIR HAS BEEN COVERED UNDER A PREVIOUS RECALL FOR 2011-2013 EXPLORERS, HOWEVER, THAT MY PARTICULAR MODEL WAS NOT COVERED. AFTER DOING MORE RESEARCH, THE STEERING GOING OUT SEEMS TO BE A COMMON PROBLEM IN ALL LATE MODEL FORD EXPLORERS. I AM CONCERNED THAT IF FORD HAS NOT RESOLVED THIS ISSUE IN LATER MODEL EXPLORERS, THERE WILL BE ACCIDENTS RESULTING FROM THIS MALFUNCTION.

Mileage: 120,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE PULLING INTO A PARKING SPACE, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BRYDEN FORD (303 N. CENTER ST, DURAND, IL) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.

Mileage: 42,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STARTED TO MAKE A CLUNKING SOUND AND THE STEERING SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, WHICH WAS STILL PENDING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

Mileage: 68,000

STEERING GOES OUT WHILE DRIVING. THEREFORE, THE POWER STEERING SHOW POWER STEERING ASSIST FAULT AND TRACTION CONTROL COMES ON. SO WHILE DRIVING IT GOES OUT IT IS HARD TO DRI E AND CAN CAUSE A MAJOR ACCIDENT.

LOST POWER STEERING WHILE DRIVING DOWN THE HIGHWAY DOING OVER 55MPH. TOOK TO A FORD DEALERSHIP FOR REPAIR, THEY FIXED IT, THEY REPLACED THE POWER STEERING RACK... WORKED FOR 3 WEEKS AND NOW IT IS NOT WORKING AGAIN. AGAIN WHILE DRIVING THE CAR ON THE ROAD THE POWER STEERING WENT OUT.

Mileage: 80,000

I WAS DRIVING MY 2014 FORD EXPLORER ALONG THE FREEWAY DOING ABOUT 70 MPH AND STARTED SMELLING AN ODOR WHEN ALL OF A SUDDEN THE STEERING WHEEL STARTED VIOLENTLY SHAKING AND A BELL STATED BEEPING. A MESSAGE ON THE LEFT BLINKED ON STEERING FAILED PARK SAFELY AND STEERING TRACTION LIGHTS CAME ON . THE CAR WAS HARD TO STEER. I HAD TO FIND A PLACE TO PULL OVER QUICKLY. I MANAGED TO GET THE CAR OFF THE FREEWAY. WE SAT THERE TRYING TO FIGURE OUT WHAT HAPPEN AND IF WE COULD POSSIBLY DRIVE IT HOME. BUT OF COURSE WE COULDN'T AS THE STEERING WHEEL WAS COMPLETELY LOCKED. NOTHING WE COULD DO BUT CALL A WRECKER TO TOW THE CAR HOME. IF I HAD BEEN DRIVING IN THE FAR LEFT LANE, WE WOULD HAVE BEEN IN A DANGEROUS POSITION TO GET HIT AS THE CAR LOST POWER ALL OF A SUDDEN. LAST NIGHT WHILE CHECKING FOR RECALL INFORMATION, I FOUND THIS WEB SITE AND LEARNED THAT ALMOST A HUNDRED OTHER PEOPLE HAVE HAD THE EXACT SAME PROBLEM BUT COULD NOT FIND A RECALL NUMBER. I GOING TO VENTURE A GUESS THAT THERE HAS NOT BEEN ENOUGH SERIOUS INJURIES OR DEATHS YET. WE WERE QUOTED OVER $1800 TO REPAIR OUR CAR. WE CANNOT AFFORD THIS. SOMEONE NEEDS TO SAY ENOUGH, ALL THESE SAME PROBLEMS ON THE SAME CAR HAS TO BE A MANUFACTURER'S FAILURE. THE CONSUMERS NEED HELP NOW. IS ANYONE LISTENING TO US?

Mileage: 73,000

WHINING, SQUEAKING NOISE FROM STEERING COLUMN UPON TURNING OR MOVING THE WHEEL AT ANY SPEED, LEFT OR RIGHT. DEALER SAYS THE ENTIRE STEERING ASSEMBLY AND COMPUTER HAS TO BE REPLACED TO PREVENT STEERING FAILURE IN THE FUTURE, AT THE COST OF $1900. I SEE OTHER RECALLS FOR THE SAME PROBLEM IN YEARS 2011-2013 AND 2015-2017. I HAVE ALSO READ A LOT OF ONLINE COMPLAINTS ABOUT THIS SAME PROBLEM IN OTHER 2014 EXPLORERS.

Mileage: 57,000

NOTICED LOUD GRINDING NOISE WHILE TURNING RIGHT DRIVING LESS THAN 10MPH. NO LIGHTS HAVE COME ON YET. TOOK IT TO MECHANIC AND HE TOLD ME THAT THE STEERING RACK IS FAILING AND WILL NEED TO BE REPLACED. I NOTICED THAT THE 2011,12,13 RECALLED BUT DOESN'T COVER THE SAME PROBLEM THAT 2014'S ARE HAVING.

Mileage: 45,000

CAR DID NOT FEEL RIGHT AFTER ABOUT 10 MILES OF HIGHWAY DRIVING BUT I DIDN'T KNOW WHAT WAS HAPPENING. IT WAS DIFFICULT TO STEER. A FEW MILES AFTER SEVERAL WARNINGS CAME ON TELLING ME THERE IS A STEERING FAILURE AND TO STOP AND GET IMMEDIATE SERVICE. I PULLED OFF THE HIGHWAY AND HAD THE CAR TOWED AND IT'S AT THE DEALER NOW.

Mileage: 63,000

NOTICED LOUD GRINDING NOISE WHILE TURNING EITHER LEFT OR RIGHT WHILE TRAVELING AROUND 40MPH. NO LIGHTS HAVE COME ON YET. TOOK IT TO MECHANIC AND HE TOLD ME THAT THE STEERING RACK IS FAILING AND WILL NEED TO BE REPLACED. FORD QUOTED ME ROUGHLY $1500 FOR THE RACK AND LABOR, THIS IS CRAZY THAT THE 2011,12,13 RECALL DOESN'T COVER THE SAME PROBLEM THAT 2014'S ARE HAVING.

Mileage: 91,000

THE ELECTRICAL SYSTEM PERIODICALLY GOES OUT, THE DASH LIGHTS BLINK OFF AND ON, ALRMS GO OFF WITH MESSAGES THAT STATE THERE IS A FAILURE OF TERRAIN, MANAGEMENT, ABS SYSTEM AND POWER STEERING, THEN THE POWER STEERING GOES OUT IMMEDIATELY , DASH IS BLACK. THIS IS VERY DANGEROUS , IT SEEMS TO BE A KNOWN ISSUE WITH FORD WHEN RESEARCHING THE ISSUE. SOMEONE CAN WRECK AND DIE WITH THIS ELECTRICAL FAILURE

Mileage: 70,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE CONTACT'S HUSBAND WAS DRIVING 5 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL JERKED AND BECAME DIFFICULT TO TURN. ALSO, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED AND "STEERING FAILED" WAS DISPLAYED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (STUART POWELL FORD, INC., 225 S DANVILLE BYP, DANVILLE, KY 40422, (859) 238-1197) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS 15916495. THE FAILURE MILEAGE WAS 52,940.

Mileage: 52,940

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 25 MPH, THE STEERING SEIZED WHEN MAKING A TURN. THE VEHICLE WAS ABLE TO BE DRIVEN HOME AND WAS LATER TAKEN TO NORRIS FORD (901 MERRITT BLVD, BALTIMORE, MD 21222, (410) 285-0200). THE DEALER STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS REPAIRED BUT THE PARTS REPLACED WERE UNKNOWN. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WAS NOTING THEY COULD DO SINCE THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER ADVISED THE CONTACT TO CALL NHTSA AND FILE A COMPLAINT. THE FAILURE MILEAGE WAS 62,500.

Mileage: 62,500

AT 61946 THE ELECTRONIC POWER STEERING FAILED. WHILE THE WIFE WAS DRIVING SHE NOTICED A DISTINCTIVE NOISE WHEN SHE TURNED AND IT PULLED SUDDENLY TO THE LEFT. FORTUNATELY THERE WAS NO ACCIDENT. UPON A INTERNET I FOUND THAT FROM 2008-2013 FORD EXPLORERS HAD HAD RECALLS DEALING WITH THE ELECTRONIC POWER STEERING. AFTER READING PREVIOUS YEAR COMPLAINTS, I CAN SAY THEY STILL HAVE ISSUES WITH THE ELECTRONIC POWER STEERING. FORD NEEDS TO KEEP THE RECALLS GOING.

Mileage: 61,946

WHILE I WAS DRIVING IT HOME I FELT ON THE HIGHWAY I FELT THE STEERING WANTING TO BIND, WHEN I TURNED IT FELT AT AN INTERSECTION LIKE IT WAS STUCK AND COULD NOT GET IT TO TURN. I CAME HOME AND STOPPED THE VEHICLE, WHEN I TURNED IT OFF AND STARTED AGAIN THE STEERING WAS LOCKED. THE DISPLAY SHOWED STEERING PROBLEMS PLACE IN PARK. ALSO TRACK CONTROL WAS DISPLAYED.

Mileage: 99,655

STEERING BECAME HEAVY AND STIFF WITHOUT WARNING. TRACTION CONTROL AND STABILITY CONTROLS FAILED TO WORK CAUSING TROUBLE LIGHTS TO COME ON. TURN SIGNALS WILL NOT STAY ACTIVATED. STEERING FAULT INDICATOR ALSO ILLUMINATED. VEHICLE WAS BEING DRIVEN AT NORMAL SPEEDS ON A LEVELED CITY ROAD.

Mileage: 66,700

2014 FORD EXPLORER SPORT. ON AUGUST 12 AFTER DRIVING @ 1 HOUR, I BRIEFLY TURNED THE VEHICLE OFF. RESTARTED THE CAR WITHIN 5 MINUTES TO BACK INTO MY GARAGE AND RECEIVED A "STEERING ASSIST FAULT" WARNING AND THE STEERING WHEEL SEIZED. TURNED THE VEHICLE OFF AGAIN, LET IT COOL A WHILE, THEN WAS ABLE TO BACK IT INTO THE GARAGE. THE FAILURE MILEAGE WAS 46,022. THIS WAS THE 2ND TIME THE STEERING FAILED WITH THE FIRST INSTANCE ON AUG 2, 2018. THE VEHICLE WAS TAKEN TO MARIN FORD AUG 28 (6995 REDWOOD BLVD, NOVATO, CA 94945 (415-914-1118) WHERE IT WAS DETERMINED THE ELECTRONIC POWER STEERING (EPAS) UNIT NEEDS TO BE REPLACED WITH @ COST OF $2500. THE MARIN FORD SERVICE ADVISOR, ROGER, INDICATED HE CONTACTED FORD AND WAS TOLD THIS WOULD BE COVERED UNDER WARRANTY OR BY ANY RECALL. UPON RESEARCHING THIS ISSUE, IT APPEARS IT IS NOT UNCOMMON, CERTAINLY FOR OLDER MODEL EXPLORERS AND OTHER FORD VEHICLES WITH EPAS STEERING. IT SEEMS THERE MAY BE A KNOWN HEATING PROBLEM AFFECTING THE EPAS THERMAL CONNECTORS THAT FORD HAS TAKING SOME EFFORTS TO MITIGATE, BUT NOT CORRECT (HEAT SHIELDING, AIR CHANNELING, ETC). SEE LINKS FOR OTHER INFO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=SZHMXWCP9FO HTTP://WWW.CARPROBLEMZOO.COM/FORD/EXPLORER/LOSE-POWER-STEERING-PROBLEMS.PHP

Mileage: 46,022

MY WIFE DROVE OUR EXPLORER TO FT. WAYNE IN.(APRROX.20 MI.) TO GO SHOPPING. WHEN SHE GOT BACK INTO THE VEHICLE TO LEAVE PARKING LOT SHE WAS UNABLE TO STEER IT. SHE SAID THAT THE VEHICLE WAS MAKING NOISES WHEN SHE WOULD TURN THE STEERING WHEEL. MESSAGE CAME UP AS TRACTION CONTROL FAILURE AND TO PULL OF THE ROAD IMMEDIATELY. I HAD TO DRIVE OVER IN ANOTHER VEHICLE TO BRING THE VEHICLE HOME. IT TOOK EVERY EFFORT I HAD TO CONTROL THE VEHICLE HOME TO THE LOCAL FORD DEALER. THE FORD DEALERSHIP REPLACED THE STEERING GEAR ASSEMBLY FOR A TOTAL COST OF 1603.06$. THE VEHICLE ONLY HAS 61K MILES

Mileage: 61,000

FORD EXPLORER LOOSES POWER STEERING. 2014 FORD EXPLORER LOOSES POWER STEERING WHILE DRIVING. SEVERAL CODES ARE GENERATED. THESE CODES MATCH THE CODES AND PROBLEMS WITH THE 2011-2013 FORD STEERING MODULES. I HAD IT HAPPEN WHILE DRIVING ON THE HIGHWAY WITH SAGNIFICANT LOSS OF STEERING CONTROL. I CONTACTED FORD AND THEY SAID THERE IS NOTHING THEY CAN DO. IV ATTACHED A PICTURE OF THE DIAGNOSTICS SCREEN FROM FORD.

Mileage: 100,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEO KAYTES FORD (145 NY-94, WARWICK, NY 10990, (845) 986-1131) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 40,627.

Mileage: 40,627

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 70 MPH, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (RUXER FORD LINCOLN, INC., 123 PLACE RD, JASPER, IN 47546, (812) 482-1200) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED. THE REPAIR WAS COMPLETED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 100,000.

Mileage: 100,000

STEERING GEAR AND TIE ROD ISSUE. TIE RODS HAVE FAILED AND STEERING GEAR IS GOING OUT. DEALER RECOMMENDS COMPLETE REPLACEMENT. DIAGNOSIS IS THAT STEERING WILL LOCK UP WILL DRIVING ONCE STEERING GEAR COMPLETELY FAILS.

Mileage: 71,000

THE FIRST TIME, THE VEHICLE WAS IN THE GARAGE AND AS I WAS BACKING OUT, THE TRACTION CONTROL AND POWER STEERING ASSIST FAILURE WARNINGS CAME. I TURNED OFF THE CAR AND EVERYTHING SEEMED TO REBOOT. THE NEXT TIME I WAS JUST PULLING OUT OF A PARKING LOT, BUT THIS TIME, THE CAR TOOK NUMEROUS ATTEMPTS TO FINALLY REBOOT. THEN I WAS ON A HIGHWAY AND WAS BARELY ABLE TO MAKE IT TO THE BREAKDOWN LANE TO STOP AND TRY TO REGAIN POWER STEERING. THAT WAS VERY DANGEROUS! SHORTLY THEREAFTER, I TURNED ON THE CAR IN THE GARAGE, AND THE LIGHT CAME ON AND NEVER WENT OUT ALONG WITH THE POWER STEERING. MY QUESTION IS; WHY IS THIS EXACT PROBLEM A RECALL FOR 2011 2012 2013 EXPLORERS BUT NOT 2014? MY ACQUAINTANCE ALSO HAS AN EXPLORER AND IS EXPERIENCING THE SAME ISSUE. CLEARLY FORD IS AWARE OF THIS DANGEROUS MALFUNCTION.

Mileage: 57,000

WHILE DRIVING AT 70 MPH THE LEFT WHEEL FELT LIKE IT WAS GOING LEFT AND THE RIGHT FELT LIKE IT WAS GOING RIGHT WHILE HOLDING WHEEL STRAIGHT. VERY DIFFICULT TO CONTROL. THEN STEERING ASSIST FAULT MESSAGE AND TRACTION CONTROL LIGHT CAME ON.

Mileage: 63,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING WHEEL FAILED TO MOVE. THE FOLLOWING DAY, THE VEHICLE FAILED TO START AND THE OIL PRESSURE, STARTING SYSTEM FAILURE, TRACTION CONTROL, AND ENGINE COOLANT WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (EXPRESSWAY FORD, 3800 HIGHWAY 62 W, MT VERNON, IN 47620, (812) 838-4366) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY OR RECALL. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE LOCAL DEALER. ADDITIONALLY, THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 120,336.

Mileage: 120,336

2014 EXPLORER SPORT - ISSUE STARTED AS SMALL CLICK/POP WHEN TURNING WHEEL LEFT OR RIGHT AT LOW SPEED AROUND 48K MILES. ISSUE HAS ESCALATED AT 51K MILES TO STEERING LOCKING UP MID-TURN, IN-MOTION STILL AT LOW SPEED FOR 3-5 SECONDS UNTIL IT RELEASES ON ITS OWN.

Mileage: 51,000

STEERING ASSIST FAULT MESSAGE CAME UP WHEN MY WIFE STARTED DRIVING OFF TO PICK UP OUR KID FROM SCHOOL AND STEERING WAS EXCESSIVELY DIFFICULT FOR HER TO SAFELY MANAGE. VEHICLE CURRENTLY HAS 92,350 MILES.

WHILE DRIVING THE TRACTION CONTROL TURNED OFF, WHICH CAUSED THE ELECTRONIC STEERING TO TURN OFF. THE CAR JERKED TO THE LEFT SIDE (ALMOST HITTING A BOX TRUCK). I HAD TO PULL THE STEERING WHEEL WITH ALL MY STRENGTH TO GET THE CAR TO STEER CORRECTLY. TOOK THE CAR TO DEALERSHIP AND WAS TOLD THE ELECTRONIC STEERING GEAR NEEDED TO BE REPLACED.

Mileage: 61,000

STOPPED FOR FUEL ON 5/13/18. WHEN I RESTARTED THE VEHICLE I RECEIVED A WARNING STATING SERVICE POWER STEERING ASSIST FAILURE. NO LONGER HAVE POWER STEERING, TRACTION CONTROL, OR TURN SIGNALS. BRINGING IT TO THE DEALERSHIP TODAY. VEHICLE WAS MANUFACTURED 10/2013.

Mileage: 82,300

LOST POWER STEERING WHILE DRIVING ON A LOCAL STREET. POWER STEERING CAME BACK THE NEXT DAY AND LASTED 3 DAYS BEFORE GOING OUT AGAIN.

Mileage: 59,000

THE ELECTRONIC STEERING GEAR ABRUPTLY FAILED. PULLING OUT OF MY DRIVEWAY. STEERING STOPPED AND RECEIVED LIGHT WARNING. ' STEERING LOSS STOP SAFELY' LOST ALL FUNCTION OF STEERING AND TRACTION. DEALERSHIP SAYS 2234.00 TO REPAIR. THIS WAS A RECALL ON THE 2013 VEHICLES AND OLDER. I COULD HAVE EASILY BEEN ON HIGHWAY THE DAY BEFORE WITH MY KIDS. IT WOULD HAVE CAUSED SEVERE ACCIDENT, TO LOSE STEERING AT 65 MPH.

Mileage: 68,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING AT 70 MPH, THE "POWER STEERING FAILED" WARNING MESSAGE ILLUMINATED. DOAN FORD IN BELMONT, OHIO WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS PENDING REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.

Mileage: 110,000

WHILE OPERATING MY 2014 FORD EXPLORER XLT, THE STEERING WAS UNRESPONSIVE AND WOULD SEIZE UP WHILE DRIVING AROUND TURNS. OTHER TIMES THE STEERING WHILE IS EXTREMELY HARD TO TURN WHILE OPERATING AROUND TURNS ON BOTH CITY AND HIGHWAYS. I BELIEVE THE ISSUE IS WITH THE ELECTRONIC POWER STEERING.

Mileage: 46,500

A INTERNAL FAULT IN EAPS STEERING RACK, FAULT CODE 58530. FORD HAD RECALL ON 2013 MODELS, MINE WAS SHIPPED TO DEALER JAN. 2014. STILL HAD SAME ISSUE AS 2013. HAS TO MORE OF THEM OUT THERE. DEALER DID NOT INFORM OF 2013 RECALL AT TIME OF REPAIR. STEERING WAS NOT OK WHEN TURNING LEFT MADE NOISE AND VIBRATED.

Mileage: 58,530

ON DECEMBER 27, 2017 THE STEERING WHEEL ON MY 2014 FORD EXPLORER LIMITED SEIZED. I WAS UNABLE TO MOVE THE WHEEL IN ANY DIRECTION (EVEN BY FORCE). THE VEHICLE WAS STATIONARY AND IN MY DRIVEWAY. IT WAS UNOCCUPIED. IT HAPPENED WHEN I STARTED THE CAR, PUT IT IN GEAR, AND COULDN'T TURN THE WHEEL IN ANY DIRECTION. THE VEHICLE WAS PURCHASED NEW ON 2/11/14 AND HAD 34,872 MILES. MY LOCAL DEALER ADVISED IT WAS OUT OF WARRANTY AND THERE WERE NO RECALLS LISTED. I FOUND PRIOR FORD RECALLS FOR MULTIPLE MAKES/MODELS AND SPECIFICALLY FOR EXPLORER MODEL YEARS '11 THROUGH '13 DEALING WITH STEERING ISSUES PERTAINING TO ELECTRONIC POWER ASSISTED STEERING [EPAS] FAILURES. [RECALL 14V286000 AND/OR 17S23] ATTACHED IS THE REPAIR BILL FOR $2,180.67 [NOTE THE TOWING SERVICE]. I HAD TO HAVE THE ELECTRIC RACK & PINION ASSEMBLY REPLACED. THE PART ALONE, EXCLUDING LABOR WAS $1,120.58. ON JANUARY 2, 2018 I PHONED FORD AT 800-392-FORD AND SPOKE WITH KIMBERLY. I WAS PROVIDED WITH REFERENCE # CAS1328239. AGAIN, I WAS ADVISED THERE IS NO RECALL ISSUED AND WAS TOLD TO HOLD ON TO MY RECEIPT SHOULD THERE EVER BE A RECALL. IN MY OPINION, THIS SHOULD NEVER HAD HAPPENED. I AM THANKFUL I WASN'T DRIVING WITH MY FAMILY IN THE CAR. THIS CATASTROPHIC FAILURE COULD HAVE RESULTED IN A MAJOR ACCIDENT. THANK YOU FOR LOOKING INTO THE MATTER,

Mileage: 34,872

DRIVING ON HIGHWAY APPROX 65 MPH IN RAIN. SUDDEN LOSS OF POWER STEERING, MESSAGE ON DASHBOARD INDICATING CHECK CHARGING SYSTEM, THEN HILL ASSIST FAILURE, THEN WARNING MESSAGE THAT ALL ACCESSORY POWER WAS DISABLED TO CONSERVE POWER. THEN ALL LIGHTS ON DASHBOARD LIT UP. LOSS OF POWER STEERING IN RAIN ON HIGHWAY ALMOST CAUSED VEHICLE TO LOSE CONTROL AND BE INVOLVED IN MULTIPLE CAR ACCIDENT. SERPENTINE BELT WAS FOUND TO BE IN PROPER CONDITION, AND WAS ABLE TO DRIVE HOME ALTERNATE ROUTE ALONG 35MPH ROADS. NO FURTHER PROBLEMS ASIDE FROM OCCASIONAL SQUEAK UNDER ACCELERATION. IMMEDIATELY FOLLOWED UP WITH SERVICE CALL, SERPENTINE BELL WAS IN GOOD CONDITION, BUT BELT TENSIONER SPRING HAD FAILED. VEHICLE HAS ONLY 57,000 MILES. SEEMS EXCESSIVELY EARLY FOR THIS TYPE OF PART TO FAIL.

Mileage: 57,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND THE BRAKES STARTED TO SQUEAK AND THEN LOCKED UP. THE VEHICLE SHIFTED INTO ONCOMING TRAFFIC, BUT NO CRASH OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO FRANK FLETCHER FORD LINCOLN (3015 TURKEY CREEK RD, JOPLIN MO 64801, PHONE NUMBER: (417) 623-5660) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM DETACHED DUE TO THE CONTACT HITTING SOMETHING WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

BEGAN HEARING WHIRRING AND SCREECHING SOUND WHEN TURNING THE STEERING WHEEL. WAS ALSO DIFFICULT TO TURN THE STEERING WHEEL AT TIMES. FORD DIAGNOSED THE PROBLEM AS A STEERING GEAR FAILURE. VEHICLE HAD 20 THOUSAND MILES ON IT AND WAS ABOUT 5 MONTHS OUT OF WARRANTY PERIOD. FORD REFUSED TO COVER THE REPAIR AND CHARGED 1570.00 TO FIX.

Mileage: 20,000

STEERING WENT OUT CANT TURN WHEEL NO POWER STEERING

Mileage: 100,000

ON JULY 20, 2017, WHILE PULLING THE VEHICLE OUT OF MY GARAGE, THE POWER STEERING FAILED. A WARNING LIGHT ABOUT TRACTION CONTROL CAME ON. THINKING THE TRACTION CONTROL HAD INADVERTENTLY BEEN PRESSED, I TURNED THE VEHICLE OFF AND THEN ON AGAIN. THE VEHICLE BEGAN FUNCTIONING NORMALLY AT THAT POINT. ON SUNDAY, JULY 30, 2017, AS MY HUSBAND WAS DRIVING ON THE HIGHWAY, WITH ME AND 3 OF OUR CHILDREN AS PASSENGERS, THE POWER STEERING FAILED AGAIN AND WARNING LIGHTS CAME ON SIMULTANEOUSLY ABOUT TRACTION CONTROL BEING TURNED OFF AND POWER STEERING ASSIST NEEDING SERVICE. THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MOVE. TURNING THE VEHICLE OFF AND THEN ON ONCE AGAIN SEEMED TO RESET THE POWER STEERING AGAIN. I CALLED AUTOFAIR FORD OF HAVERHILL, MA THE NEXT DAY AND THEY TOLD ME TO BRING THE VEHICLE IN THAT AFTERNOON. ON THE WAY TO AUTOFAIR FORD, THE POWER STEERING FAILED AGAIN. AUTOFAIR DIAGNOSED THE ISSUE AS A FAILED STEERING RACK AND REPLACED THE STEERING RACK AND PROGRAM SYSTEM FOR A TOTAL OF $1721.90. UPON RESEARCHING THIS ISSUE ONLINE, I LEARNED THAT THE 2011, 2012, AND 2013 FORD EXPLORERS HAD THE SAME OR VERY SIMILAR ISSUE AND THERE WAS A RECALL. IN ADDITION, I FOUND MESSAGE THREADS ON VARIOUS WEBSITES OF 2014 FORD EXPLORERS HAVING THE SAME OR SIMILAR ISSUES AS WE DID. LUCKILY, WHEN THE POWER STEERING FAILED ON MY VEHICLE, WE WERE ABLE TO KEEP THE VEHICLE UNDER CONTROL AND AN ACCIDENT DID NOT OCCUR; HOWEVER, IF SUDDEN SHARP STEERING WOULD HAVE BEEN NEEDED, THERE LIKELY WOULD HAVE BEEN ONE. IN ADDITION, A FAILURE SUCH AS THIS ONE SHOULD NOT OCCUR ON A VEHICLE THAT IS BARELY 3 YEARS OLD WITH ABOUT 48,450 MILES ON IT. WE HAVE HAD ALL REGULAR RECOMMENDED MAINTENANCES PERFORMED ON THIS VEHICLE AT AUTOFAIR FORD, FORMALLY REGAN FORD, FROM THE TIME OF PURCHASE AS A NEW VEHICLE.

Mileage: 48,450

THE ELECTRONIC POWER STEERING RACK HAS FAILED ON OUR VEHICLE. THIS I HAVE SEEN IS A PROBLEM FORD HAS HAD IN THE PAST AND HAS STILL NOT REMEDIED THE PROBLEM. THE OUT OF POCKET COSTS ARE $2500.00 . THE STEERING IS UNSAFE AND IS ALLOVER THE ROAD. FURTHER TO THIS THE POWER SEAT MOTOR FAILED AND THEY WANT $2500 TO REPAIR IT . THIS I FEEL IS VERY UNFAIR AND GOUGING.

Mileage: 55,000

WE HAVE OWNED THIS EXPLORER FOR 2 MONTHS WITH 44,000 MILES ON IT WHEN THE STEERING STARTED GRINDING AND LOCKING UP . THIS IS DEFINITELY A SAFETY ISSUE AND OTHER PRIOR YEARS HAVE BEEN RECALLED FOR THE SAME ISSUE. DEALER WANTS $1500 TO FIX IT. THIS CAR WAS MUCH TOO EXPENSIVE TO HAVE THIS ISSUE WITH THESE LOW MILES. FORD NEEDS TO RECALL THIS AND FIX OUR VEHICLE FOR US . WE ASKED THE DEALER TO PAY FOR THIS BUT HAVE NOT RECEIVED ANY WORD THAT THEY WILL. MANY OTHERS ARE THIS WEBSITE HAVE THE SAME ISSUE SO IT IS OBVIOUSLY A LARGE PROBLEM WITH OTHER EXPLORERS. PLEASE HELP!!

Mileage: 48,000

I WAS DRIVING MY CAR ON A HIGHWAY WHEN SUDDENTLY I GOT TWO WARNINGS DISPLAYED ON MY PANEL THAT SAID "STEERING FAULT / SERVICE NOW" "SERVICE ADVANCE TRAC." ABOUT 5 MINUTES LATER THE STEERING BEGAN TO FEEL A LITTLE HARDER TO MOVE, BUT I MADE IT HOME O.K. THE NEXT DAY, THOUGH, THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO MANUEVER.

Mileage: 48,200

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE STEERING AND SERVICE ADVANCE TRACK WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FORD HIXSON MAZDA LOCATED ON 2506 MACARTHUR DR, ALEXANDRIA, LA 71301 AND SPOKE WITH GREG WHO SCHEDULED AN APPOINTMENT FOR 8/3/17. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000(SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE.

STEERING FAULT ASSIST AND GEAR ASSEMBLY WENT OUT WHILE THE VEHICLE WAS STATIONARY. THERE WAS A RECALL FOR EARLIER MODELS, I THINK THEY SHOULD HAVE EXTENDED IT FOR LATER MODELS AS WELL. THE REPAIR COST WAS $1652.00 PLUS TOWING, HOTEL STAY AND RENTAL CAR FEES WHICH IS NOT INCLUDED. FORD SENT A DEFECTIVE PART TO THE DEALERSHIP WHERE I HAD MY VEHICLE REPAIRED AND WILL NOT PAY FOR THE EXTRA DAYS I WAS WITHOUT A CAR AND RENTAL FEES.

Mileage: 66,000

THE POWER STEERING IS FAILING. THERE IS A GRINDING NOISE WHEN THE WHEEL IS TURNED.

STEERING GEAR BOX WENT OUT OF MY VEHICLE WITH ONLY 29,000 MILES ON IT, HAD TO REPLACE THE WHOLE GEAR. I ONLY DRIVE 600 MILES OR LESS A MONTH I SPLIT MY TIME BETWEEN 2 VEHICLES. JUST BOUGHT A FEW MONTHS BEFORE THIS HAPPENED

Mileage: 29,000

SINCE I PURCHASED THIS VEHICLE NEW IN JULY 2014, I HAVE EXPERIENCED A SULPHUR LIKE SMELL IN THE CABIN AREA OF THE VEHICLE WHEN I ACCELERATE. THE ODOR IS STRONG ENOUGH TO MAKE YOU FEEL NAUSEOUS AND LIGHT HEADED. I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP WHERE IT WAS PURCHASED ON TWO SEPARATE OCCASIONS. ON ONE VISIT THEY CLAIMED THEY HAD INSTALLED ADDITIONAL VENTS TO ELIMINATE THE FUMES. THE SECOND TIME, THE EXHAUST WAS REPORTEDLY REPLACED. NEITHER REPAIR CREATED ANY IMPROVEMENT IN REGARD TO THE SMELL. ADDITIONALLY, I HAVE EXPERIENCED ISSUES WITH THE FRONT SUSPENSION/STEERING AREA. THE VEHICLE HAS BEEN TAKEN BACK TO THE DEALERSHIP ON TWO SEPARATE OCCASIONS TO ADDRESS THE ISSUE(S). THE VEHICLE HAS A LOUD POPPING SOUND THAT EMANATES FROM THE RIGHT FRONT AXLE AREA WHEN MAKING A LOW SPEED TURN. THE FIRST REPAIR WAS REPORTEDLY A LOOSE "BOOT COVER". THE SECOND REPAIR CONSISTED OF THE INSTALLATION OF A "SHIM" TO ADDRESS THE PROBLEM. NEITHER FIX TOOK CARE OF THE ISSUE LONG TERM.

Mileage: 23,000

ON 19 JUNE, 2017 I WAS DRIVING MY 2014 FORD EXPLORER ON I-95 SOUTH, I INITIALLY HEARD A SINGLE POP COME FROM THE FRONT OF MY VEHICLE, I THOUGHT I HAD HIT SOMETHING IN THE ROAD, BUT NOTHING WAS VISIBLE IN THE ROAD, SO I CONTINUED TO DRIVE. I CONTINUED TO DRIVE WITH NO PROBLEMS. ON 20 JUNE, I WAS DRIVING AGAIN ON I-95 NORTH BOUND AND MY STEERING SYSTEM BEGAN TO MALFUNCTION WITH A LITTLE TIGHTNESS IN THE STEERING, THE VEHICLE STILL EASILY TURNED LEFT AND RIGHT. I CONTINUED TO DRIVE THE VEHICLE WITH NO PROBLEMS, SUDDENLY A WARNING FLASHED AND SHOWED A STABILITY WARNING AND ALL OF A SUDDEN THE STEERING LOCKED UP AND I COULD NOT CONTROL MY VEHICLE AT ALL. I WAS NEARLY KILLED ALONG WITH SIX MEMBERS OF MY FAMILY WHEN MY VEHICLE STEERING MALFUNCTIONED (FROZE/LOCKED) AND TWO TRACTOR TRAILERS SWERVED TO KEEP FROM HITTING MY VEHICLE. I COULD NO LONGER CONTROL MY VEHICLE STEERING. MY VEHICLE HAS 68,000 MILES AND HAS BEEN REGULARLY MAINTAINED WITH NO KNOWN ISSUES.

Mileage: 68,000

WHILE THE VEHICLE WAS IN MOTION, IN A TURN, THE STEERING ASSIST HAD A FAULT. A MESSAGE SHOWED ON THE SCREEN STATING THAT THERE WAS A STEERING ASSIST FAULT. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE ISSUE DID NOT GO AWAY. STEERING THE VEHICLE FELT LIKE THE STEERING WHEEL WAS FIGHTING AGAINST ME (RATHER THAN SIMPLY A POWER STEERING LOSS). I WAS TOLD BY A DEALERSHIP MECHANIC THAT THE PROBLEM WAS UNKNOWN BUT SOMEWHERE IN THE STEERING COLUMN SO REPLACING THE ENTIRE STEERING COLUMN WOULD FIX IT.

Mileage: 59,000

OUR 2014 FORD EXPLORER SPORT HAS SUDDENLY LOST ITS POWER STEERING MAKING IT VERY DIFFICULT TO DRIVE AND HAS A TENDENCY TO JERK THE WHEEL LEFT AND RIGHT WHEN DRIVING. THIS I'M TOLD IS NOT UNDER WARRANTY AND WILL COST APPROXIMATELY $1800 TO FIX. I BELIEVE THE THREE YEARS PRIOR TO MINE HAD THE SAME PROBLEM AND WERE RECALLED. THE EXPLORER HAS NOT BEEN IN ANY ACCIDENTS AND HAS 73K MILES. THE AIRBAG LIGHT ALSO CAME ON WHEN THE STEERING ISSUE STARTED HOWEVER THE FORD SERVICE DEPARTMENT SAID THAT IT WAS UNRELATED AND THAT WOULD BE ANOTHER EXPENSE AFTER THE STEERING WAS REPAIRED.

Mileage: 73,800

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 55 MPH, THE POWER STEERING FAILED. IN ADDITION, THE "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY (POWER STEERING RACK) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-12267703. THE MANUFACTURER DECLINED TO ASSIST THE CONTACT SINCE THE VEHICLE WAS OUTSIDE OF THE 36 MONTH OR 36,000 MILE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 42,988.....UPDATED 06/21/17 *BF UPDATED 09/15/2017*JS

Mileage: 42,988

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK PROPERLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE CONTACT INFORMED THE MANUFACTURER WHO REQUESTED THAT THE VEHICLE RECEIVE A SECOND DIAGNOSTIC, WHICH RENDERED THE SAME RESULTS. THE VEHICLE WAS NOT REPAIRED. WHILE ATTEMPTING TO LEAVE AN AUTO SHOP, THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO REACTIVATE THE POWER STEERING AND HAD THE VEHICLE TOWED TO HER HOME. THE CONTACT INFORMED THE DEALER OF THE FAILURE, BUT COULD NOT DRIVE TO THE DEALER DUE TO THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 12284176. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

Mileage: 53,000

VEHICLE WAS PURCHASED IN APRIL 2014 WITH A LITTLE OVER 500 MILES. THE VEHICLE NOW HAS APPROXIMATELY 33,900 MILES. A COUPLE WEEKS AGO WE NOTICED A SQUEAKING NOISE WHEN THE STEERING WHEEL WAS TURNED EITHER WAY WHILE MOVING AND WHILE NOT MOVING. I CALLED ON 4-25 FOR APPOINTMENT ON 4-27. THE VEHICLE WAS LOOKED OVER AND I RECEIVED A CALL ON 4-28 STATING THE STEERING GEAR BOX WAS BAD AND NEED REPLACED. I WAS THEN TOLD MY WARRANTY HAD EXPIRED ON 4-17 AND THAT THEY WOULD NOT COVER THE BILL OF $1738. I DID RESEARCH AND THERE WERE SIMILAR ISSUES WITH THIS YEAR VEHICLE AS WELL AS RECALLS ON THIS SAME VEHICLE 2011-2013. SOUNDS TO ME LIKE FORD HAS NOT FIXED THE ISSUE AND SHOULD COVER THESE RIDICULOUS COSTS TO THOSE THAT HAVE HAD THEM. I SHOULD NOT HAVE TO WORRY ABOUT THESE TYPES OF THINGS ON SUCH A LOW MILEAGE VEHICLE. FORD WILL PROBABLY BE LOSING OUR CONTINUED BUSINESS.

Mileage: 33,000

TAKATA RECALL CUANDO LO MANEJO SE MUEVE MUCHO ES DIFCIL DE CONTROLAR A 60 MILLAS PARESE UN BOTE 🚣 SE MUEVE DE LADO A LADO COMO SI PATINARA MAS EN EL FREEWAY ES MUY RIESGOSO

Mileage: 38,000

AFTER A KNOCK WAS DISCOVERED WHILE TURNING I TOOK THE VEHICLE IN TO FORD ASSUMING I WAS UNDER WARRANTY. THEY IDENTIFIED A CODE (NOT AVAILABLE) AND DIAGNOSED THE PROBLEM TO BE WITH THE "STEERING GEAR BOX ASSEMBLY", SPECIFICALLY THE RACK AND PINION. AFTER RESEARCHING THE PROBLEM ON THE INTERNET I FOUND MULTIPLE OCCURRENCES OF SIMILAR MISHAPS, SOME RESULTING IN LOCK UP OF THE STEERING COMPONENT. FORD INFORMED ME THAT WE EXCEEDED THE MILEAGE PORTION OF THE WARRANTY BUT NOT THE YEARS (VEHICLE IS 2 1/2 YEARS OLD). THEY ALSO INFORMED ME THAT BECAUSE I WAS OUT OF WARRANTY DUE TO MILEAGE, THEY WOULDN'T COVER THE REPAIRS AND QUOTED $2200 IN REPAIRS. $1500 FOR PARTS AND THE REST FOR LABOR. I BELIEVE THIS TO BE A SAFETY ISSUE DUE TO THE POTENTIAL TO LOCK UP THE STEERING RESULTING IN COLLISION. I HAVE RESEARCHED THE REPAIR AND CAN OBTAIN THE SAME PART NUMBER FOR APPROX. $650 AND LABOR AROUND $700. THERE ARE DOCUMENTED RECALLS ON FORD EXPLORERS UP TO 2013, BUT FOR SOME REASON 2014 IS NOT INCLUDED.

Mileage: 43,000

A MALFUNCTION OF THE ELECTRIC POWER STEERING SYSTEM OCCURRED, THE VEHICLE WARNING LIGHTS FOR THE STABILITY CONTROL AND THE STABILITY CONTROL SYSTEM OFF TURNED ON ON THE WARNING INDICATOR DASHBOARD. THIS CAUSE A LOSS OF STEERING ASSIST ON MY VEHICLE WHILE I WAS GOING UP TO BIG BEAR ON HIGHWAY 330. THE VEHICLE WAS VERY DIFFICULT TO STEER AND CONTROL MAKING IT A VERY UNSAFE AND DANGERS DRIVE. LUCKILY I WAS GOING AT A VERY SLOW SPEED DO TO TRAFFIC CONDITIONS. I DON'T KNOW WHAT COULD OF HAPPEN IF I WAS GOING AT THE SPEED LIMIT POSTED. THERE IS A RECALL ON THE 2011,2012,AND 2013 REGARDING THIS ISSUE "SUSPENSION & STEERING, MAY 29, 2014" THE FORD RECALL NUMBER IS 14S06. MY CAR IS STILL IN BIG BEAR UNABLE TO DRIVE ANYMORE STEERING WHEEL IS STUCK NOW THAT I PARKED IT.

Mileage: 53,000

I'VE HAD ISSUES WITH MY FORD EXPLORER NOT TURNING WELL, MAKING NOISES WITH THE TURN, AND HAVE TAKEN IT INTO THE SHOP WHO HAVE SAID IT'S A COMMON ISSUE. THIS IS A DANGER. MY OTHER COMPLAINT IS THAT THERE HAS BEEN A RECALL (NHTSA RECALL 16V-245) AND HAVE TAKEN MY CAR IN TO HAVE THE REPAIR AND THEY HAVE SAID THEY DIDN'T WANT TO USE THE PARTS/TIME TO DO THE FIX! I HAVE CALLED ON 3 SEPARATE OCCASIONS FOR THE REPAIR AND THEY STATE THEY ARE NOT WILLING TO DO THE REPAIR. I FEEL LIKE I HAVE A POTENTIAL DANGER WITH MY CAR AND FORD SENDS A LETTER TO COVER THEMSELVES WITH THE GOVERNMENT, AND I'M LEFT IN THE LURCH. THE GOVERNMENT HAS SHOWN TO BE INEFFECTIVE AND I'M HOPING THAT MY MESSAGE WILL BE HEARD BY SOMEONE.

Mileage: 22,000

I STARTED MY VEHICLE AT WHICH TIME I NOTICED THE STEERING WHEEL ALMOST IMPOSSIBLE TO MOVE LEFT OR RIGHT. THE SERVICE ADVANCE TRAC SYSTEM LIGHT WAS ON. IT WOULD ONLY MOVE 1/4 OF AN INCH IN EITHER DIRECTIONS. I COULD DRIVE FORWARD AND BACKWARD HOWEVER IMPOSSIBLE TO SAFELY DRIVE AS YOU CANNOT MANEUVER THE VEHICLE. ON THE OTHER OCCASIONS THIS OCCURRED IT WAS AFTER HAVING DRIVEN THE VEHICLE PARKING AND THEN RETURNING A SHORT WHILE LATER AND ATTEMPTING TO LEAVE. THE DEALERSHIP FIRST SAID WAS A STEERING GEAR WHICH WAS REPLACED THEN SAID CODES NEED TO BE CLEARED THEN SAID WAS A MODULE AND THEN SAID WAS ANOTHER MODULE AND AS OF TODAY DO NOT KNOW WHAT THE PROBLEM IS. *TR

Mileage: 82,000

IN JUNE 2016, I RECEIVED A MANUFACTURERS RECALL LETTER FOR A 2014 FORD EXPLORER. RECALL NUMBER: 16S18. INDICATING THAT THE REAR SUSPENSION TOE LINK(S) MAY FRACTURE DUE TO AN IMPROPER WELD. RESULTING IN LOSS OF STEERING CONTROL, A DIFFICULT STEERING CONDITION, OR REAR SUSPENSION NOISE WITH AN INCREASED RISK OF A CRASH. IT STATED THAT WHEN PARTS ARE AVAILABLE, FORD WILL SEND A LETTER TO INFORM US TO CONTACT OUR DEALER TO SCHEDULE REPAIR. FOUR MONTHS HAVE GONE BY WITH NO WORD FROM FORD. I CALLED THE LOCAL FORD DEALER AND ASKED ABOUT THE TIMING ON THIS PARTICULAR RECALL. DEALER INFORMED ME THAT PARTS TO FACILITATE REPAIRS WERE NOT YET AVAILABLE AND THAT THEY ANTICIPATE A LETTER TO BE SENT OUT IN JANUARY OF 2017. MY COMPLAINT IS THAT 4 TO POSSIBLY 6 MONTHS OR MORE IS NOT A TIMELY COMPLETION OF WORK ASSOCIATED WITH A RECALL THAT INVOLVES SAFETY ISSUES AS SERIOUS AS LOSS OF STEERING CONTROL. SINCE THE RECALL REPAIRS HAVE NOT BEEN TIMELY, MY SAFETY OFFICER FOR THE COMPANY I WORK FOR HAS INFORMED ME THAT MY ASSIGNED VEHICLE CAN NO LONGER BE DRIVEN UNTIL THE RECALL WORK HAS BEEN COMPLETED. THIS HAS CAUSED A MAJOR HEADACHE IN DEALING WITH THE LOGISTICS OF MY JOB AND THE NEED TO USE THAT VEHICLE FOR MY FIELD-RELATED WORK, WHERE NO OTHER VEHICLE IS READILY AVAILABLE.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

WITH 48,000 MILES THE POWER STEERING FAILED. THE CAR WAS TURNED OFF AND BACK ON AND IT WAS STILL NOT WORKING. IT WAS DRIVEN A SHORT DISTANCE AND PARKED. AFTER ABOUT 20 MINUTES OF BEING OFF THE POWER STEERING RESET. IT WAS DRIVEN TO THE LOCAL FORD DEALER WHO STATED IT NEEDED A SOFTWARE UPDATE. THEY REFUSED TO COVER THE COST STATING IT WAS NOT COVERED UNDER WARRANTY. THE CAR WAS NOT RETURNED FOR FIVE DAYS.

Mileage: 48,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOWED THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

Mileage: 103,000

POLICE PATRO VEHICLE WITH LOUD NOISE WHEN TURNING LEFT, SUSTAINED COMPLETE POWER ASSIST FAILURE. VEHICLE WITH 62,019 MILES. AFTER FAILURE, DEALER DETERMINED THAT RACK AND PINION ASSEMBLY DEFECTIVE. REPAIR COSTS TOTALLING $1065.00 WITH DEALER ASSISTING WITH $400.00 DISCOUNT. CONTACTED FORD REGIONAL SALE REPRESENTATIVE WHO WILL ONLY STATE THAT FORD WILL HONOR THE WARRANTY. ***THIS IS A SAFETY HAZARD THAT WILL GET SOMEONE KILLED***

Mileage: 62,019

DURING MY VACATION IN JULY 2016, WHILE DRIVING ON ROUTE 95 INTERSTATE, I NOTICED THAT THE STEERING WAS GETTING HARD TO CONTROL. I CONTINUED DRIVING AND RECEIVED A ALARM ON THE DASH STATING THAT THE TRACTION CONTROL IS NOW OFF, SERVICE NEEDED. I PROCEEDED TO THE FIRST GAS STATION AND UPON RE-STARTING THE VEHICLE, ANOTHER ALARM ON THE DASH SAID POWER STEERING NOT WORKING. I HAD NO POWER STEERING. I HAD TO BE TOWED TO A FORD DEALER WHERE THEY DETERMINED IT WAS A BAD GEAR IN THE STEERING GEARBOX AND THE ENTIRE UNIT WOULD NEED REPLACED. VEHICLE ONLY HAS 40,000 MILES.

Mileage: 40,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING BECAME DIFFICULT TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, THERE WERE EXHAUST FUMES INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 81,590. *TR

Mileage: 81,590

I AM HAVING A MAJOR CONCERN OVER THIS RECALL GIVEN THE FACT THAT NOTHING CAN BE DONE TO RESOLVE THIS ISSUE UNTIL THE THIRD QUARTER OF 2016. HOW CAN FORD ALLOW 75K+ DRIVERS TO DRIVE WILLINGLY KNOWING THERE MAY BE A POTENTIAL ISSUE WITH THEIR STEERING. THIS IS EVEN MORE SO OF A CONCERN FOR ME SINCE MY FAMILY AND I ARE SCHEDULED TO TRAVEL NORTH 16 HOURS TOMORROW. HEAVEN FORBID BUT WHO WILL BE RESPONSIBLE FOR DAMAGES TO MY VEHICLE OR MY FAMILY BECAUSE FORD WAS NOT PROACTIVELY PREPARED TO REMEDY THIS ISSUE? WHO WILL REIMBURSE ME FOR A RENTAL SINCE I CANNOT RELY ON MY VEHICLE I PAY GOOD MONEY FOR AND ON TIME EVERY MONTH? THIS IS MY VERY FIRST FORD VEHICLE I HAVE HAD FOR 6 MONTHS AND THIS IS THE 2ND STEERING ISSUE IVE ENCOUNTERED AND AM VERY DISAPPOINTED AND CONCERNED. JUST THREE WEEKS AGO I HAD TO HAVE MY STEERING RACK REPLACED. THIS IS JUST UNACCEPTABLE!

Mileage: 44,000

I BOUGHT A CERTITIFIED PREOWNED 2014 FORD EXPLORER IN FEBRUARY 2015. RECENTLY EVERY TIME THE EXPLORER WAS PUT IN PARK, AN ALERT WOULD GO OFF, SHOWING TRANSMISSION NOT IN PARK. THE PAST FEW WEEKS THE STEERING WHEEL WOULD MAKE A GRINDING/GROWLING NOISE WHEN TURNING TOWARDS THE LEFT AND RIGHT. THE STEERING BECAME A LITTLE HARDER TO TURN AND IT FELT AS IF IT WOULD STICK. THIS WAS A VERY SCARY FEELING. I HAVE 5 CHILDREN AND DIDN'T WANT THEM IN THIS CAR. I TOOK THE CAR TO THE DEALERSHIP 2 DAYS AGO AND FOUND OUT THAT MY ELECTRIC STEERING SYSTEM WAS LOCKED, THE GEAR SHIFT ASSEMBLY NEEDED REPLACING AND ALSO A NEW BELT. TOTAL COST $2,309.30. I WAS DEVASTATED. WE DO NOT HAVE THAT KIND OF MONEY LAYING AROUND. I CALLED THE FORD MANUFACTURER AND THEY GAVE ME A CASE NUMBER TO GIVE TO THE DEALERSHIP. AFTER SPEAKING WITH THE DEALERSHIP AND GIVING THE CASE NUMBER, THEY CALLED BACK LATER AND STATED THEY WOULD GIVE ME A $300 DISCOUNT. THEREFORE AT THIS TIME, I HAD TO TAKE A $1500 LOAN OUT FOR THE ELECTRICAL POWER STEERING REPLACEMENT AND BELT. I WILL HAVE TO GO WITHOUT THE GEAR SHIFT ASSEMBLY BEING REPAIRED UNTIL WE CAN AFFORD IT. MY TOTAL WITHOUT REPLACING THE GEAR SHIFT ASSEMBLY IS $1696.30. AFTER RESEARCHING THE ISSUE, THIS IS NOTHING NEW WITH THE FORD EXPLORERS. THERE WERE SEVERAL RECALLS FOR THE SAME ISSUE FOR THE 2011 THROUGH 2013 MODELS. MY 2014 FORD EXPLORER HAS A 100,000 MILE POWER TRAIN WARRANTY BUT OF COURSE NONE OF THIS WAS COVERED. I AM SAVING MY RECEIPTS IN HOPES FORD WILL DO THE RIGHT THING. IF THEY DO NOT, I WILL NEVER PURCHASE ANOTHER FORD. THIS ISSUES HAS PUT MY FAMILY IN DANGER AND IN FURTHER DEBT.

Mileage: 84,000

STEERING FIRST BECAME INTERMITTENTLY SLUGGISH TURNING AT SLOW SPEED. EVENTUALLY, SCRAPING TYPE NOISE STARTED COMING FROM WHAT SEEMS LIKE INSIDE STEERING COLUMN WHEN STEERING. HAVE NOT GOTTEN ANY DASH LIGHTS. DEALERSHIP WANTS TO REPLACE ENTIRE RACK & PINION ASSEMBLY FOR OVER $1,400.00. IT SEEMS AS THOUGH IF SAME OR SIMILAR PROBLEM HAS CAUSED RECALL FOR EARLIER MODELS THIS COULD BE SAME ISSUE AND RECALL SHOULD BE EXPANDED.

Mileage: 42,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL WOULD LOCK/SEIZE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE MANUFACTURER, WHO HAD A CASE OPEN, AND STATED THAT THE WARRANTY WAS NO LONGER ACTIVE. THE CONTACT FOUND THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 04/06/16*LJ CONSUMER STATED STEERING WHEEL WAS LOCKING UP AND WAS REPAIRED AND REPLACED. UPDATED 05/29/18*JB

Mileage: 55,000

MY POWER STEERING WENT OUT ON MY CAR LUCKILY WHILE I WAS PARKING AND NOT DRIVING. I BROUGHT MY CAR TO DEALERSHIP WHO STATED THEY FOUND THE FAULT ON THE COMPUTER BUT COULD NOT GET THE POWER STEERING TO GO OUT ON THEM SO IT IS A WAIT AND SEE. ALSO, MY NEIGHBOR HAS 2013 WITH 44,000K MILES AND IT JUST COST HER $1700 TO REPLACE POWER STEERING. SEEMS THIS IS STILL AN ISSUE WITH THIS MODEL.

Mileage: 24,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. AS THE CONTACT APPLIED FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE, THE VEHICLE SUDDENLY JERKED TO THE SIDE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL ARM IN THE FRONT OF THE VEHICLE HAD FRACTURED. THE CONTACT SUSTAINED MINOR BRUISES AND THE REAR PASSENGER SUSTAINED MINOR NECK BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

Mileage: 18,500

WE WERE DRIVING TO OUR NEW HOME FROM VISITING FAMILY AND PICKING UP THE VEHICLE. DRIVING DOWN THE INTERSTATE AT 70+ MILES AN HOUR I NOTICED THE STEERING WAS TIGHTENING UP AND SEEMED TO BE OVERCORRECTING WHEN I TRIED TO STAY IN THE LANE. FINALLY THE ADVANCE TRAC LIGHT CAME ON AND STATED THERE WAS A STEERING FAILURE. I PULLED OVER TO A REST STOP IMMEDIATELY AND TURNED OFF THE VEHICLE. WHEN I RESTARTED THE VEHICLE POWER STEERING WAS COMPLETELY GONE. CAR HAD TO BE TOWED TO NEAREST TOWN WHERE WE WERE STUCK FOR 4 DAYS. DEALERSHIP ENDED UP REPLACING THE POWER STEERING GEAR.

Mileage: 30,004

STEERING IS INOPERABLE. NO POWER STEERING AT ALL WHILE DRIVING. CAN NOT TURN LEFT OR RIGHT, HAVE TO PULL OVER TO BE SAFE. ERROR MESSAGE SAYS TERRAIN MANAGEMENT FAILURE AND ADVANCED TRAC SYSTEM FAILURE. DEALER REPLACED THE WHOLE POWER STEERING RACK AND RETURN MY CAR TO ME. AFTER 1 MONTH AND A HALF, LOST STEERING AGAIN ON THE ROAD. VERY DANGEROUS WHEN YOU CAN NOT TURN ON THE HIGHWAY. SAME ERROR MESSAGES, SAME PROBLEMS FOR THE SECOND TIME. MY CAR IS 2014 WITH ONLY 12000 MILES RIGHT NOW. UNBELIEVABLE!

Mileage: 11,642

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT LATER EXPERIENCED DIFFICULTIES IN MANEUVERING THE STEERING WHEEL AFTER THE VEHICLE WAS PARKED AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A CERTAIN MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS SERVICED, BUT THE REMEDY FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,625.

Mileage: 24,625

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT AREA OF THE VEHICLE NEAR THE BUMPER. THE NOISE WAS PRESENT WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT. THE DEALER COULD NOT DUPLICATE THE FAILURE INITIALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER A SECOND TIME AND THEY REPLACED THE HALF SHAFT THRUST WASHER. ON A THIRD VISIT TO THE DEALER, THEY PROVIDED A TEST DRIVE, REPLACED THE PASSENGER SIDE STRUTS, AND INSPECTED THE NUTS AND BOLTS; HOWEVER, THE NOISE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER'S BODY SHOP. THE TECHNICIAN MOVED THE FRONT BUMPER AND REPLACED THE FRONT PASSENGER SIDE BODY APRON PANEL ALONG WITH NEW BOLTS, BUT THE NOISE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

Mileage: 39,000

I HAVE A 2014 FORD EXPLORER SPORT AND WHENEVER THE VEHICLE ACCELERATES IT SEVERELY PULLS TO THE LEFT. THE VEHICLE WITH TRACK STRAIGHT UNTIL YOU STEP ON THE GAS AND IT PULLS SEVERELY TO THE LEFT REQUIRING ME TO COMPENSATE BY WHILE DRIVING. I ADVISED THE DEALERSHIP ON 10-8-14, 10-18-14, 12-4-14, ON A MARCH OIL CHANGE WITH FORD, 1-7-15 AND 5-18-15.THE DEALERSHIPS INITIALLY DENIED THE CAR HAD ANY ISSUES THAT WERE ABNORMAL BUT EVENTUALLY THEY ADMITTED IT DOES PULL TO THE LEFT BUT IT WAS NORMAL ACCORDING TO THE FORD ENGINEERS AND NOTHING COULD BE DONE TO CORRECT IT SINCE IT WAS A NATURAL CHARACTERISTIC OF THE VEHICLE. I DID NOT AGREE SINCE I HAVE DRIVEN OTHER VEHICLES OF THE SAME MAKE AND MODEL THAT DID NOT PERFORM THE SAME AS MY VEHICLE DOES. I ALSO SPOKE TO VARIOUS FORD SERVICE TECHNICIANS THAT INDICATED THEY HAD NEVER ENCOUNTERED THIS ISSUE AND THEY ASSUMED THAT IT COULDN'T BE TORQUE STEER SINCE THE INTELLIGENT 4 WHEEL DRIVE SHOULD CORRECT ANY WHEELS THAT WERE NOT SPINNING AT THE SAME SPEED AS THE OTHERS CAUSING THE VEHICLE TO PULL IN ONE DIRECTION OR THE OTHER. HOWEVER, THE DEALERSHIP INDICATED THEY COULD ONLY GO BY WHAT THE CORPORATE ENGINEERS ADVISED THEM AND THAT WAS THAT THE ISSUE WAS NORMAL DESPITE THE VEHICLE BEING RATED FOR A MAXIMUM TOWING CAPACITY OF 5,000 POUNDS. I ALSO HAVEN'T BEEN GIVEN AN EXPLANATION ON WHY THE LEFT TIRES ON MY VEHICLE ARE WORN OUT ONLY ON THE OUTSIDE OF THE TIRE EXACTLY IN THE DIRECTION THE CAR IS PULLING TO. THE SEVER PULLING TO THE LEFT IS NOT A MINOR THINK AND THE CAR WILL MOVE BY THE FEET TO THE LEFT VEERING OUT OF THE LANE UNLESS I COMPENSATE WHILE STEERING, YET IT DRIVES ABSOLUTELY STRAIGHT IF I LET OFF THE GAS AND I CAN'T IMAGINE TOWING ANYTHING BEHIND THIS VEHICLE WITH THESE ABNORMAL DRIVING CONDITIONS.

Mileage: 6,635

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED IT INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE REAR PASSENGER SUSTAINED A BUSTED LIP THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

Mileage: 7,000

FIRST INCIDENT: PARKED CAR AT GAS STATION FUEL PUMP, WHEN WE GOT IN TO MOVE THE CAR IT DID NOT HAVE POWER STEERING. WRESTLED THE CAR TO THE FRONT OF THE GAS STORE AND WENT INSIDE, WHEN WE RETURNED TO THE CAR AND STARTED IT, THE POWER STEERING WORKED. SECOND INCIDENT: JULY 18,2014, SAME THING HAPPENED AFTER A STOP AT A STORE. POWER STEERING COMPLETELY OUT ADVANCE TRACK LIGHT STAYS ON. HAD TO GET TOWED. FIX TOOK FOUR WEEK WORK DAYS. THE INVOICE SAYS EB5Z*3504*A GEAR ASM-STEERING WAS REPLACED. *TR

Mileage: 8,000

VEHICLE STOPPED TO LET PASSENGERS OFF. STOPPED ENGINE. RESTARTED THE ENGINE, STARTED TO PULL AWAY FROM CURVE AND POWER STEERING FAILED AND RECEIVED STEERING ASSIST FAULT ALARM. VEHICLE WAS SUBSEQUENTLY DRIVEN WITH NO POWER STEERING. ALSO, NOTED THE FOLLOWING: TERRAIN MANAGEMENT FAULT, SERVICE ADVANCED TRACK. ANOTHER RELATED FAILURE IS THAT THE SIGNAL LIGHTS NO LONGER WOULD STAY ON WHEN INITIATED CREATING AN ADDITIONAL SAFETY ISSUE. TOOK VEHICLE TO FORD SHOP AND THEY STATED THAT THE POWER STEERING GEAR WOULD HAVE TO BE REPLACED. THEY REPORTED THAT THEY HAD ONE ON ORDER AND WOULD BE AVAILABLE FOR INSTALLATION IN 3-WEEKS. UPON SEARCHING THE WEB, FOUND THAT FORD HAS HAD THIS, OR SIMILAR PROBLEMS WITH 2011-2013 POWER STEERING AND HAS JUST ISSUED A RECALL FOR 2011-2013 VEHICLES. HAD THIS FAILURE HAPPENED DURING A U-TURN OR A FRONT TIRE FAILURE AT HIGHWAY SPEED, IT WOULD LIKELY HAVE ENDED UP WITH A SERIOUS ACCIDENT. IN ADDITION, THIS IS A VEHICLE DESIGNED TO GO OFF-ROAD. IF A FAILURE OF THIS TYPE OCCURRED OFF ROAD, SERIOUS DAMAGE TO THE VEHICLE OR OCCUPANT INJURY COULD OCCUR. THIS IS A SERIOUS ISSUE THAT, ON THE SURFACE, APPEARS TO HAVE BEEN GOING ON FOR SEVERAL YEARS. *TR

Mileage: 2,500

LUCKILY WE WERE COMING TO A STOP ANYWAY WHEN WE LOST POWER STEERING. LOUD WARNING BEEPS WITH A MESSAGE SAYING "POWER STEERING ASSIST FAULTY" APPEARED. WE WERE ABLE TO STOP AND START THE ENGINE TO RESET THIS, BUT THIS IS A SERIOUS SAFETY ISSUE. WE TOOK OUR NEW 2014 FORD TO OUR CULLMAN, ALABAMA ECKENROD FORD DEALER AND THEY ARE STUMPED. COME TO FIND OUT (THANKS TO GOOGLE) THIS PROBLEM HAS BEEN AROUND SINCE THE 2011 MODEL. WE NO LONGER FEEL SAFE DRIVING THIS VEHICLE AS WE COMMUTE 45 MILES TO WORK AND 45 MILES HOME EVERYDAY.

Mileage: 12,000

TO AVOID HITTING ANOTHER VEHICLE THAT ILLEGALLY CAME INTO THE LANE I WAS ENTERING (THEY WERE DRIVING ON THE SHOULDER), I HAD TO TAKE EVASIVE ACTION, WHICH CAUSED ME TO TURN MY VEHICLE INTO A CURB. AT THE TIME, I WAS TRAVELING 15 TO MAYBE 20 MPH. AFTER HITTING THE CURB, MY VEHICLE CAME TO A STOP AND UPON INSPECTION I DISCOVERED THAT THE LOWER CONTROL ARM HAD COMPLETELY BROKEN IN HALF. MY VEHICLE WAS TOWED TO A LOCAL DEALERSHIP, WHERE THEY SUBSEQUENTLY SERVICED THE VEHICLE, WHICH I PICKED UP ON MARCH 15, 2014. HOWEVER, WITHIN 100 MILES OF DRIVING, MULTIPLE SYSTEM ERRORS OCCURRED, AND MY STEERING WENT OUT. THE DEALERSHIP IS NOW SAYING THERE WAS APPARENTLY AN ISSUE WITH THE STEERING GEAR ASSEMBLY, AND THAT THEY WILL BE ABLE TO FURTHER DIAGNOSE UPON REPLACING THAT PART. MY CONCERN IS THE SAFETY OF THE VEHICLE AND SPECIFICALLY THAT I DO NOT THINK A CONTROL ARM SHOULD SNAP IN HALF AT THAT SPEED, PARTICULARLY IN A SUV THAT HAS AN UPGRADED SUSPENSION AS PART OF THE TRIM PACKAGE. *TR

Mileage: 5,677