2014 FORD EXPLORER Structure Problems

The contact owns a 2014 Ford Explorer. The contact stated that the camera image showed a reversed image, and there were lines through the camera screen, and occasionally the camera was off. The contact stated that the image was distorted, so the contact covered up the camera. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

Mileage: 140,000

See attached document for complaint. I am writing to report that I have tried several times to have my 2014 Ford Explorer repaired for safety recall 24S02/NHTSA recall 24V031. I was told that no one had the parts for the repair. I live in Clermont, Florida, and I have contacted that Ford location multiple times along with other Ford dealers in the central Florida area. How can I get my Ford repaired?

In January 2024 we were driving on the interstate when the left front A-Pillar trim part around windshield came off and hit our windshield, then flew off on the highway. We received a recall from Ford in February 2024, to date they claim they still don't have the part to repair, we now have water that leaks into the car when it rains. Which is creating issue inside our car. it has now been two years, it seems like they will never get this and my car will keep leaking. The car is titled in Virginia but the car is located at our Florida property in Clearwater Beach FL, I need it fixed down here.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 60 MPH, the windshield exterior A-Pillar trim detached from the vehicle, causing other drivers to swerve to avoid colliding with the detached trim. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not yet repaired. The failure mileage was 190,000.

Mileage: 190,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side exterior A-pillar trim detached and flew off the vehicle. The contact stated that the failure had occurred while driving on the Interstate Highway. The contact stated that whenever it rained or snowed, water was entering the vehicle. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available. The contact stated that the parts had not been available for a year and a half. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were still not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Exterior A-Pillar Appliqué Trim Clip Attachments Mfr recall # 24S02 NHTSA recall # 24V031 Remedy has been unavailable @local Ford dealership too long and gave been told it’s not available to them. Approximate date given for incident occurrence is not remembered and date entered is inaccurate)

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that water was entering the vehicle due to the part failing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The contact replaced the A-pillar trim. However, the piece was not the correct size. Most recently, the contact stated that the passenger’s side A-pillar trim became loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-Pillar trim detached, and a part of the front driver’s side A-pillar trim was still attached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

Mileage: 60,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving 75-80 MPH in the right lane, the trim on the driver’s side of the vehicle detached from the windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) approximately 10 months ago. The contact called a local dealer several times to set up a recall appointment, but was informed that the part was not yet available. The contact stated that recently, the local DMV was attempting not to grant the contact the State Inspection sticker unless the recall repair was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that after a routine front windshield replacement, while driving at an undisclosed speed, the front passenger’s side A-Pillar trim detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the vehicle was taken to a local independent mechanic and was repaired out-of-pocket. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

Mileage: 180,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated the driver's side A-pillar and the passenger's side A-pillar trims had detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that on a separate occasion, while it rained, water entered inside the vehicle. The dashboard, the carpet, and the dome light were wet. The contact stated that water dripped down into the console area. The contact believed that the water entered through the dome light. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 300,000.

Mileage: 300,000

The vehicle inspection to see if our vehicle qualified for the recall to replace the A-Pillar trim was done well over a year ago. The inventory has been on backorder for over a year as well. The windshield desperately needs replaced for safety reasons and the windshield cannot be replaced without replacing these recalled pieces. We are having to pay $200 extra out of pocket to replace these defective pieces. According to Ford they will not reimburse for the repair since they notified us of the recall, but they haven't been able to fix the problem in a timely manner and we need a new windshield immediately. So I believe they should reimburse us for these parts we have to pay out of pocket for due to not being able to fix the recall.

See attached document for complaint I am sending you a copy of a letter I sent to the Ford Motor Company over my lack of satisfaction over safety recalls on my 2014 Ford Explorer with the local Ford Dealership as well as the Ford Motor Company. I have attached a copy of the letter I sent to Ford Corporate concerning two (2) recalls on my vehicle that seem to be totally ignored by Ford. I know that it is the responsibility of the NTSB to monitor and regulate the safety of the traveling public within the United States. To this end, I feel that Ford needs to be looked at concerning its lack of safety concern based on my experiences. Although, I was contacted over 18 months ago about a safety recall on my Ford Explorer by Ford Corporate, my repeated calls to the dealership and to Ford Corporate have fallen on deaf ears. No one at Ford seems to care. I would appreciate any assistance the NTSB can render on this issue on my behalf.

Remedy is not yet available as of September 2025. Received letter February 2024. Regarding A pillar trim

Both sides of the windshield A pillar trims have flown off into oncoming traffic,have been trying to get it fixed for months now.Have reported before case #11640934

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s and driver's side A-pillar trim fractured and detached. The contact stated that the dealer arrived at the residence and inspected the vehicle; however, the contact was informed that parts were not available. The contact purchased the parts from Amazon; however, the contact had to apply tape to hold the parts in place. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that the driver's side B-pillar trim had fractured and detached. The contact referenced NHTSA Campaign Number: 25V347000 (Structure); however, the VIN was not included in the recall. Additionally, the back-over prevention camera screen displayed a black screen and an error message to call the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact recently became aware that the trim on the passenger’s side A-pillar was loose. The contact stated that several dealers were contacted but was informed that parts were not yet available. The contact stated that one dealer suggested that tape be used to hold the trim piece securely in place. The manufacturer was not informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 113,000.

Mileage: 113,000

The contact owns a 2014 Ford Explorer. The contact stated that the front driver’s and passenger’s side A-pillar trim panel had become loosened and unsecured on the vehicle. The manufacturer and local dealer were notified of the failure. The contact was informed that parts to repair the vehicle under NHTSA Campaign Number: 24V031000 (STRUCTURE) were not yet available. The vehicle was not repaired. The failure mileage was 110,000.

Mileage: 110,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 70-72 MPH, the contact heard a loud snapping sound and saw an object go by on the outside of the vehicle. After pulling over to the side of the road, the contact became aware that the trim around the windshield on the passenger’s side had detached. The trim on the driver's side of the windshield had started to deteriorate. The windshield was currently secured with tape. The vehicle was taken to a dealer, and it was confirmed that the parts that had detached were the same parts that were under recall. The dealer informed the contact that the parts had been ordered, but could not confirm when the parts would be available. The contact was unable to reach the manufacturer. The failure mileage was unknown.

Mileage: 72

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion, while driving 65 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000( STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 141,000.

Mileage: 141,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, there was an abnormal sound coming from the front windshield. The contact stated that the driver's side A-pillar trim had detached from the vehicle. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact stated that on another occasion, the passenger's side A-pillar trim loosened. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

On [XXX] I was driving on the freeway when both A pillars came loose and the rubber trim was damaged. I had to pull over and buy some electrical tape from the gas station to somehow secure them so that I can get home. While I was looking into the repair I came across information that there is a current safety recall for the A-Pillars for the Ford Explorer and my vehicle was one of the affected vehicles. Manufacturer recall # 24S02 and NHTSA Recall # 24V031. I contacted two Ford Dealerships Performance Ford located in 2000 E. Garvey Ave West Covina, CA. 91791 and also Chino Hills Ford 4480 Chino Hills Pkwy. Chino, CA. 91710. Both businesses gave me the excuse that they did not have parts for the repair but aftermarket parts are available with other vendors. I explained that my vehicle is actually one of the affected vehicles and I was concerned with not just the pillars flying completely off but also possibly water damage since the seals that go with the A-Pillars were damaged. They had nothing to say other than they will contact me when parts become available this recall is over a year old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the local dealer was contacted, and the contact was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The manufacturer was contacted, and it was inquired when the parts would be available. The contact stated that the passenger’s side A-pillar trim had detached from the vehicle. The approximate failure mileage was 15,128.

Mileage: 15,128

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the local dealer was contacted in August 2024 for a technician to inspect the vehicle however, the parts to repair the vehicle remained unavailable. The A-pillar trim had detached from the vehicle. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trims detached. The vehicle was not repaired. The approximate failure mileage was 104,000. VIN tool confirms parts not available.

Mileage: 104,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side exterior A-pillar trims became loose and almost detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

Mileage: 136,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the driver’s, and passenger’s side exterior A-pillar trims detached and flew off the vehicle. The vehicle was taken to an independent mechanic where it was determined that the exterior A-pillar trims needed to be replaced. The vehicle was repaired but the failure reoccurred approximately a year later. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's and passenger's side A-pillar trim detached and flew off the vehicle. The vehicle was taken to an independent mechanic where the independent mechanic provided a temporary repair. The contact stated that the failure had occurred twice, and each time the vehicle was taken to the independent mechanic for a temporary repair. The dealer was made aware of the failure but provided no assistance. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

Mileage: 125,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The contact heard an abnormal sound and after arriving to the residence, her husband noticed that the A-pillar trim was missing. The local independent mechanic was contacted and replaced the A-pillar trim. The contact stated that on another occasion, while driving 75 MPH, the passenger’s trim loosened and detached. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

Mileage: 125,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon entering the vehicle after a stormy rain, the contact noticed that rainwater had leaked inside the vehicle through an unknown windshield exterior A-pillar trim seal. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

Mileage: 112,000

A frame pieces have detached and were flapping/ flying onto the highway. We are now missing both sides of A Frame pieces and replacements for the recall are not available.

See attached document for complaint.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trim had blown off the vehicle. The vehicle was not repaired. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

Mileage: 125,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side trim detached and flew off the vehicle. The vehicle was taken to the dealer and the contact was informed that parts for the recall repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Pillar on recall has come off on left side. In traffic a dangerous near miss to car behind us on interstate. One year of recall with no replacement parts. Other pillar is loose and will come off if not replaced. Cost to repair first pillar over $600. Ford has made NO progress in getting parts for this recall for almost 2 years

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, an unknown windshield exterior A-Pillar trim detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 136,000. VIN tool confirms parts not available.

Mileage: 136,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, the driver's side A-pillar trim blew off the vehicle. The contact lost the passenger’s side A-pillar trim a year ago. The contact called a dealer and was advised that parts were not yet available. The failure mileage was approximately 200,000. VIN tool confirms parts not available.

Mileage: 200,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 65 MPH, the driver’s side exterior A-pillar trim detached from the vehicle. The vehicle was taken to a dealer where it was diagnosed, and the contact was informed that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); but the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was 165,000.

Mileage: 165,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not yet repaired. The local dealer was notified of the failure. The failure mileage was 65,000. VIN tool confirms parts not available.

Mileage: 65,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 56 MPH, the trim around the windshield on the driver's side started to detach. The dealer was contacted, and an appointment was scheduled; however, parts were not yet available. A second dealer was contacted, De Paula Ford (799 Central Ave, Albany, NY 12206), who confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I have been trying to get our car repaired for a year now. As of Nov 2024, I was told by 2) ford dealers they expected the parts soon. We have taken the car to these dealers, had pictures taken, and the issue confirmed. Getting it repaired is a whole different matter and we keep getting brushed off, being told "they are trying to source the parts". The pillar trim is loose & rattling, and ready to fly off the car. We have been extremely patient and accepting of the delay, but now believe we aren't going to see this issue resolved.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Both A Pilar Trim pieces are currently loose on my 2014 Ford Explorer. This is now a recall from Ford as of February 2024 from the notice I received in the mail. I have been trying to have these trim pieces replaced on my car since March of 2024 but the part has not been available. Prior to this recall, this piece has already been repaired on my car once on August 4, 2020. The trim piece flew off my car on the freeway and luckily didn't hit anyone on the road. I would like to get these recall A Pilar trim pieces repaired ASAP because this is a safety issue as it can and will fly off and potentially damage another vehicle, person or cause an accident. REFERENCE TO NHTSA Safety Recall 24V031

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-Pillar trim had detached and was flapping against the windshield while driving. The contact manually pulled and separated the windshield trim from the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,568. VIN tool confirms parts not available.

Mileage: 100,568

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The A-pillar trim piece on the passenger side became unattached from the vehicle and flew off at approximately 55 mph. With no remedy still identified, what is my recourse?

The contact owns a 2014 Ford Explorer. The contact stated that while driving 70 MPH, the front driver's side windshield A-pillar trim detached. Upon inspection of the vehicle, the contact noticed that the front passenger's side windshield A-pillar trim had detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side windshield trims detached. The dealer inspected the vehicle; however, the contact was informed that the parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 80,000. VIN tool confirms parts not available.

Mileage: 80,000

Recalled part flew off car while on the freeway.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-Pillar trim had started to detach on the driver's side of the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was 77,000. VIN tool confirms parts not available.

Mileage: 77,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the front driver's side windshield exterior A-pillar trim detached and started banging against the windshield and the mirror, and peeled off the paint. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2014 Ford Explorer. The contact stated while driving on the interstate at an undisclosed speed, exterior A-pillar trims detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side trims of the windshield had partially detached. The vehicle was taken to an unknown dealer and was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.

Mileage: 23,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 65 MPH, the front driver's side trim piece detached from the vehicle. The contact purchased and installed a replacement part. The contact stated that the passenger’s side trim piece had also detached from the vehicle. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.

Mileage: 95,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at highway speed, the driver-side A-pillar trim clip detached from the vehicle. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that during inclement weather, water leaked into the vehicle from the middle interior light. The manufacturer was made aware of the issue. The failure was unknown. VIN tool confirms parts not available.

In February of 2024 I received a recall notice for this vehicle with respect to defective A-pillar applique trim clip attachments around the windshield. The recall stated that parts would be available the latter half of 2024 and that we would be notified when we could schedule our SUV to be fixed. We did not hear from Ford for many months. When winter approached, we called to see what the status was of the parts for this recall. We were told the parts were not available until December. Unaware that this flaw could cause severe water leaking, my wife drove the car as usual. The recall notice even states that there is no reason to stop driving the vehicle. When the first rains hit in November, the car leaked A LOT of water around the windshield and came through the top console. So much water leaked into the floor carpet areas had standing water. We had never experienced any leakage issues before and we're not properly notified that this was the potential issue or that it should not be driven in the rain. We STILL do not have any date for the fix on our SUV. We cannot drive it when it is raining, and in fact, have to cover it with a large tarp so water does not leak inside again. The leak having run down through the electrical system at the top of the inside of the windshield has caused problems. The sun roof now does not work and is now stuck in a partially open position. the rearview camera now works intermittently and the main computer console has gone black a number of times. We seem to have been able to air out the wet carpet smell that prevailed for some time. Needless to say, this is ridiculous. It has been a YEAR since the recall notice was sent. My wile and I are incredibly angry about this situation. Your dealership has done nothing to help us and has only said that we have to contact Ford directly ourselves. I would appreciate your passing this email along to Ford Customer Service in Dearborn, Ml and to your Service department. I will also be sending a copy to the National Highway Traffic Safety Admini

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at approximately 60 MPH, the driver's side A Pillar trim was blown off the vehicle. The contact was unable to stop to retrieve the trim piece from the highway. The failure mileage was approximately 116,000. VIN tool confirms parts not available.

Mileage: 116,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield had started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000. VIN tool confirms parts not available.

Mileage: 50,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 MPH, the passenger’s side exterior A-pillar trim detached and flew off into traffic. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

Mileage: 101,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 60 MPH, the A-pillar trim detached from the vehicle. There were no warning lights illuminated. The contact looked in the rearview mirror and saw the A-pillar trim on the roadway but kept driving. The vehicle was taken to the dealer, and it was confirmed that the A-pillar trim was missing. The vehicle was not repaired because the part for the recall repair was not yet available. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Mileage: 80,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.

Mileage: 150,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side front windshield trim detached. The contact stopped at a local store and purchased duct tape which was used to hold the trim in place. In addition, the contact stated that the passenger's side windshield trim was later detached. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 72,600. VIN tool confirms parts not available.

Mileage: 72,600

See attached document for complaint.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 MPH on I-75, the A-pillar trim detached and was banging on the side of the windows. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer removed the trim down to the bolts. The vehicle was not repaired due to the parts being on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Mileage: 100,000

See attached document for complaint.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Due to a failed seal between the roof and the trunk door, water has leaked and corroded the exterior of the body over time. The corrosion has caused a hole to develop to the point that when it rains water leaks into the back of the car. As a result water entered the tail lights and caused the tail light to short out on one side. Some roofing tar and duck tape has helped with a temporary fix but it has been a hazardous problem because the leaking water can create a build up of moisture and mold growth within the vehicle. Another problem is the power windows and the power locking and unlocking system have become glitchy and have failed to work at times. The key pad, keyless entry has completely stopped working and the lock mechanism for the driver side of the car has completely fallen apart and can no longer be used. The only way to unlock and lock the car is to use the key lock and unlock buttons. Lastly, the door hinges have ripped off on the passenger door which prevents the door from staying open. The extra bar that helps the door stay open broke off during a relatively moderate winds when the door got caught in a moderate level strength wind gust and completely broke off.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The contact stated that the passenger's side A-pillar trim was loose. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 146,000. VIN tool confirms parts not available.

Mileage: 146,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving on the highway at 50 MPH, a piece of the A-pillar trim detached and separated from the vehicle. There were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not repaired because parts were not yet available. The failure mileage was 85,000. VIN tool confirms parts not available.

Mileage: 85,000

Safety recall for A pillar not being performed after issue was confirmed by Ford dealership. I have been waiting 5 months for repairs to be made. No update given by dealership as to when repairs will be available. Safety issue

The contact owns a 2014 Ford Explorer. The contact stated that the A-pillar trim had detached and was flopping while driving. The contact used tape to secure the trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, AutoNation Ford Katy (20777 Katy Fwy, Katy, TX 77450); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,240. VIN tool confirms parts not available.

Mileage: 200,240

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior A-pillar applique trim clip detached. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the A-pillar trim clip needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had detached and was flapping against the windshield while driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirms parts not available.

Mileage: 74,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on the highway at 65 MPH, the A-pillar trim detached and blew off the vehicle. The contact exited the highway and inspected the windshield. There were no warning lights illuminated. The local dealer was contacted; however, the vehicle was not repaired because parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 197,000. VIN tool confirms parts not available.

Mileage: 197,000

See attached document for complaint.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact to take photos and send them to the manufacturer. The A-pillars were taken off by the dealer. The dealer informed the contact that the clips were available, but the trim was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, he noticed that both the front driver’s side and passenger’s side A-pillar trim seals were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the A-pillar trim retention clips had failed and needed to be replaced. The contact was informed by the dealer that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 179,000. VIN tool confirms parts not available.

Mileage: 179,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 30-35 MPH, the driver's side windshield exterior A-pillar trim separated from the vehicle. The dealer was notified of the failure. The manufacturer was notified of the failure and sent the incorrect replacement part to the dealer. The dealer installed and taped the incorrect replacement part on the driver's side of the windshield; however, the part detached. Additionally, the contact stated that the passenger's side windshield exterior A-pillar trim had detached. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while his wife was driving at 60 MPH, the A-pillar detached. The contact received a notification of NHTSA Campaign Number: 24V031000 ( STRUCTURE). However, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired due to costs. The contact repaired the vehicle on his own. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

Mileage: 110,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 60 MPH, there was an abnormal sound coming from the vehicle. The contact stated that the rubber trim on the front passenger’s windshield was flapping. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

Mileage: 45,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while his partner was driving on the highway at 60 MPH, the front driver’s side exterior A-pillar trim detached from the vehicle. The contact’s partner continued to drive and was not able to recover the trim clip. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000. VIN tool confirms parts not available.

Mileage: 92,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 10 MPH, the exterior windshield trim on the passenger's side detached and flew off the vehicle. Additionally, the contact stated that while it was raining, rainwater was leaking into the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 65 MPH, the front passenger's side windshield exterior A-Pillar trim separated and flew off by the slipstream. An unknown local dealer was contacted and advised the contact that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

Mileage: 170,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver's side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the dealer went to the residence and diagnosed the vehicle and determined that the exterior A-pillar applique trim had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

Mileage: 60,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Received this recall notice from Ford in February of 2024. Dealership still advises parts are not available to complete the recall. Left side pillar cover is loose.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 60 MPH, the front passenger’s side A-pillar trim detached. In addition, several months later while driving approximately 45 MPH, the front driver’s side A-pillar trim detached. The contact was able to retrieve both A-pillar trims and temporarily repaired the vehicle with an adhesive. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 108,000. VIN tool confirms parts not available.

Mileage: 108,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that the rubber around the front windshield had become loosened. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 68,000. VIN tool showed no open recall.

Mileage: 68,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle has been under recall since February of 2024. The exterior A-pillar applique trim clip attachments were not properly engaged due to improper assembly. This trim piece fell off in highway traffic of 70 mph. Ford is still showing that the repair is not yet available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim had started to detach, causing water to leak into the cabin of the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s side A-trim panel detached and flew off the front windshield. The dealer was made aware of the failure, and the contact was advised to use duct tape to hold the loosened trim down. The contact received notification of NHTSA Campaign Number: 24V0314000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 150,000. VIN tool confirms parts not available.

Mileage: 150,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that the front passenger’s side door panel had started to detach from the body of the vehicle. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN and the contact was provided an estimate for the repair. The vehicle was not repaired. The contact stated that while driving at highway speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where the contact was informed that the rear wheel bearing needed to be replaced. The dealer repaired the vehicle. The contact stated that the check engine warning light later was illuminated. The vehicle was taken back to the dealer where the contact was informed that the catalytic converter needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the passenger’s side A-trim pillar had detached from the vehicle. The vehicle was not repaired. The failure mileage was 75,000. VIN tool confirms parts not available.

Mileage: 75,000

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 60 MPH, the top half of the front driver-side A-pillar trim detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,000. VIN tool confirms parts not available.

Mileage: 113,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trim pieces detached. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); the VIN was included, but the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.

Mileage: 140,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the passenger’s side A-pillar trim detached and flew off the vehicle. The contact was unable to retrieve the part. The contact stated that the driver's side A-pillar trim almost flew off the vehicle. The contact stated that the A-pillar trim was fractured by the slip stream and the upper section blew off the vehicle. The contact had taken the vehicle to a dealer and was informed that parts were not yet available. The failure mileage was approximately 212,000. VIN tool confirms parts not available.

Mileage: 212,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000. VIN tool confirms parts not available.

Mileage: 110,000

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

Mileage: 80,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and the front passenger's side windshield exterior A-pillar trims had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the driver's side windshield exterior A-Pillar trim detached and flew off the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

Mileage: 130,000

See attached document for complaint

The affected part that is part of the current recall, the plastic pillar piece came flying off my car tonight on my way home from work while I was on the interstate. Luckily there were no cars around me but it could have been a safety issue if there had been. I was unable to go retrieve the piece.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 65 MPH, the A-pillar applique trim detached. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and confirmed that the part was not available. The failure mileage was 60,000. VIN tool confirms parts not available.

Mileage: 60,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached and flew off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000. VIN tool confirms parts not available.

Mileage: 180,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 MPH, the driver's side front key less entry keypad detached. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the keyless entry pad needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 136,146.

Mileage: 136,146

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 70 MPH, the A-pillar trim started detaching from the vehicle. The contact stated that parts of the trim had already detached and fallen off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 50,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 50 MPH, the passenger’s side A-pillar trim detached and fell onto the road. The contact stated that the passenger’s side A-pillar trim had struck another vehicle driving behind, but there was no property damage reported. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

Mileage: 70,000

The contact owns a 2014 Ford Explorer The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side front windshield trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 147,500. VIN tool confirms parts not available.

Mileage: 147,500

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while retrieving the vehicle from the valet, she observed that the front passenger’s side exterior A-pillar trim was missing. The vehicle was taken to a dealer where it was diagnosed that the columnar trim needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 199,000. VIN tool confirms parts not available.

Mileage: 199,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off. In addition, the contact stated that the front windshield was raised above the seal. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 75 MPH, the exterior A-pillar trim detached from both sides and flew off the vehicle. An unknown local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was 82,000. VIN tool confirms parts not available.

Mileage: 82,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillars and B-pillars trims had detached, causing water to leak inside the vehicle during the rain. The local dealer was contacted and informed the contact that the parts would be available at the end of 2024. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

Mileage: 140,000

The contact owns a 2014 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at approximately 65 MPH, the A-pillar trim detached. The contact was able to retrieve the A-pillar trim. The local dealer was contacted but the vehicle was repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,000.

Mileage: 92,000

The contact owns a 2014 Ford Explorer. The contact stated while driving 60 MPH, the exterior A-pillar trim detached from the vehicle and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 12,000. VIN tool confirms parts not available.

Mileage: 12,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the a-pillar applique trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised contact to reach out to the NHTSA Hotline for assistance. The failure mileage was approximately 179,000. VIN tool confirms parts not available.

Mileage: 179,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 75-80 MPH, the driver's side A-pillar trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 188,000. VIN tool confirms parts not available.

Mileage: 188,000

The contact owns a 2014 Ford Explorer. The contact stated that fluid was leaking into the A-pillars and onto the floorboard. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure). The failure mileage was approximately 152,736.

Mileage: 152,736

I was driving down the interstate when my driver side EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENT broke off in two pieces at around 75-80 mph nearly missing the car behind me, with both pieces. The clip that holds it looks to be broken at one of the anchor points,and the adhesive that also hold it on seems to have lost it's tackiness.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH, the A-Pillar applique trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

Mileage: 61,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 70 MPH, the A-Pillar applique trim detached from the vehicle, striking another vehicle nearby. No injuries were reported. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The rubber trim on the front windshield had started detaching from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 88,000. VIN tool confirms parts not available.

Mileage: 88,000

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 60 MPH, there was an abnormal sound like a rock had struck the windshield on the driver’s side. The contact stopped the vehicle and observed that the trim on the driver's side pillar next to the windshield was loosened and was striking the pillar. The contact took the vehicle to a glass shop and the trim panel was reattached. The contact stated that the passenger’s side trim panel was loosened and that the driver's side panel was loosened again. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that whenever it rained, rainwater leaked into the interior of the vehicle. The water had been leaking onto the dashboard and onto the center console. The contact stated that the carpet in the front of the vehicle was damaged due to the water leak. In addition, the front passenger's side-view mirror had an electrical shortage. The contact stated that the light independently turned on and remain on for a while before independently turning off. The vehicle was taken to the dealer and the dealer cleaned the seal around the sunroof, however the failure reoccurred. The contact stated that wind could be heard coming through the windshield area. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim had detached. The contact stated that the full windshield trim had detached. In addition, the detached trim was currently being held in place by duct tape. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

My trim for my front windshield flew off while driving.

While driving on the highway, the trim piece that contours the front of the hood of the vehicle, broke off in two pieces and went flying into the air and nearly caused an accident.

APIM unit and plastic body components 2014 Explorer, Sync2 v3.10 Symptoms: Malfunction of power window controls, radio controls, rear camera and vent controls. The APIM also controls many other safety functions, such as safety lanes, park assist, backup guides, gps, cruise control, trailer/tow information, and other warnings/features. It is notable that Ford has issued recalls for the APIM due to safety issues in different year Explorer, as well as F150, F250, F350, Escape, Expedition, Fusion and Lincoln models Navigator and MK2 models, to name a few. This has been reported once, I spoke with a Ford representative and he setup an appointment at the dealership that was to setup an appoint for diagnosis before they setup a repair/replacement appointment. An appointment to setup an appointment to setup a diagnosis appointment to setup a repair appointment. Seriously, what is up with that? Finally, plastic window components had to be replaced. Ford issued a recall on these items but it was after we had the repairs completed. They refused reimbursement.

Mileage: 118,277

On the freeway, the Windshield rubber trim came loose from its cover started flapping on the window and top of car and then torn off by wind shear. It flew in the air behind the car and could cause the vehicles behind us to swerve or it could actually hit one of the others cars. Our car was recently inspected. This had no warning.

The driver side windshield bar is slowly detaching. The plastic frame between the door and windshield. Also the rubber is coming off. At some point this will completely detach possibly while in movement and could cause a severe wreck if on highway. I've notice this defect on many Ford Explorers. This safety issue needs immediate attention before an accident occurs due to Ford's improper engineering. Even though this is a 2014 I've only put 48,000 miles on the vehicle.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 35 MPH, the contact noticed that both front door panels were damaged which led to the contact's wife being cut on her arm. The wife was seated in the passenger seat. No medical attention was needed. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 109,000.

Mileage: 109,000

Drivers side pillar trim has flown off the car at hiway speeds twice now. This is a very dangerous incident, that keeps happening and ford will not acknowledge that there is an issue.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel locked inadvertently. The message "Traction Failure - Stop Safely" and several unknown warning lights were illuminated. There was no further information provided. The vehicle was taken to the dealer, where the electronic steering rack and pinion were replaced. The vehicle was repaired. Additionally, the contact stated while driving 65 MPH, the driver's side windshield trim panel separated, struck, and cracked the windshield of the vehicle behind. There was no injury sustained. Additionally, the driver's side windshield rubber detached and started striking the side of the vehicle. The contact veered to the side of the road. A Ford technician met the contact on the side of the road and assisted the contact in securing the rubber into position and tape was applied. The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was not covered under warranty. The failure mileage was approximately 94,000.

Mileage: 94,000

I was traveling down I10 from Houston to San Antonio, somewhere near Luling. I thought a rock hit the windshield, then I few seconds later I heard it again, and then I noticed a black piece of something flapping back and forth along my passenger window. There was no place to safely stop so I reduced my speed, 75 to 60. I traveled until I could find a safe trace to stop. That is when I discovered the rubber molding along the right side of the windshield had pealed away and was flapping , hitting the side of my Explorer, the right mirror, and the passenger window. The mirror and window were so marked up because of the molding flapping I could hardly see through them. I had to continue my trip at a greatly reduced speed. The molding on the right was also loose. Once I arrived at my destination I used painters tape to secure the molding , on both sides of the windshield.

The contact owns a 2014 Ford Fusion. The contact stated that he became aware that the front passenger’s side floorboard was soaked with water. The contact also stated that water was leaking from the windshield trim panel. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised to contact the NHTSA Hotline. The failure mileage was approximately 120,000.

Mileage: 120,000

Bought the vehicle used from a dealership. The windshield wobbles at highways speeds. Noticed today that the trim on the left side of the vehicle is detached partially. Dealership will not do anything to resolve the issue. Serious safety concern.

The contact owns a 2014 Ford Explorer. The contact stated while driving 35 MPH, the trim on the driver's side windshield detached. The vehicle was taken to the dealer, where the cause of the failure was not determined, and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

Mileage: 68,000

I am writing to complain about the windshield pillar trim. I just had my left trim fly off while doing 80mph down the interstate. This already happened to my right side last year. This is a safety issue. It could have possibly hit a windshield of a car behind me and caused an accident. I have seen other complaints about this same issue. Can you please do something? I can't afford to keep buying aftermarket replacement trim for the rest of my life. That's like 60 dollars a pop. Also the aftermarket part cracks and doesn't fit snug like an OEM part. Please help. Please help others with this same issue. Thank you for your time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was driving down the freeway at 70 mph when the driver side windshield trim flipped off the car and hit the cars behind me and the roadway. Very dangerous situation. Scary to say the least. Is there a recall or a fix so this does not happen again?

While driving on the highway, the passenger front windshield trim piece flew off, causing the driver behind me to swerve to avoid being hit by it. I was not positive what happened until I was able to stop and look at the vehicle. Dealership said it was not under recall so would cost $300+ to replace the part. Previously in the same day I had heard a tapping/rattling noise but could not identify where the sound was coming from.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 60 MPH, the front driver’s side windshield trim panel detached. The vehicle was taken to a body shop where the trim panel was replaced. The same failure also occurred with the passenger’s side trim panel and the panel was also replaced by the same body shop. Recently, the contact stated that the failure reoccurred on the driver’s side windshield panel. The vehicle was then taken to a dealer where the contact was given an estimate for the repair. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

Mileage: 120,000

Driver’s side windshield molding detached while driving 70 miles per hour on highway, unknown if object hit another car. Was unaware what happened, heard loud noise. I have a picture, unable to upload below.

The drivers side pillar molding piece along the windshield flew off the car while driving down the highway. It could have struck the car behind us but luckily it missed them. The piece seemed a little loose when scraping ice off the car but didn’t seem like it would just fly off like that.

WINDSHIELD TRIM PIECES HAVE BLOWN OFF MULTIPLE TIMES AND HAD TO BE REATTACHED BY BODY SHOP. LOCATED TRIM PIECE ON SIDE OF HIGHWAY. LIKELY PUT DRIVERS IN REAR IN DANGER DUE TO FLYING DEBRIS. NO WARNING WAS GIVEN OF THE FAULTY PIECES COMING FREE FROM THE SUV.

This is about my 2014 ford explorer passenger side "windshield trim panel ",it fly away when I driving at speed around 70mph at I275 ,it did make some noise before fly away,and i found out it's the trim panel when i home. already bought a replacement but not sure when will happen to the driver side.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 75 MPH, the windshield trim panel detached. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under warranty. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The failure mileage was approximately 185,000. The VIN was unavailable.

Mileage: 185,000

Three times in 8 years I have lost windshield trim panels when traveling at elevated speed (approximately 70 MPH). I believe it would have occurred more often but I grew weary in 2018 of paying the $135 to replace the trim part. Each time it occurred the trim piece left the car with a resounding & startling "crack" sound and happened without warning. All three occurrences involved the driver's side trim part on the A-pillar. Twice it occurred after a large truck passed me going the other way on a two lane road. Initially I went to the local Ford dealer but no one there seemed to care... they directed me to the parts counter... happy to take my money for this grossly overpriced part. Currently my car does not have the trim part in place

Plastic Trim piece, which covers the windshield rubber seal on driver side “A” pillar, fell off my 2014 Ford Explorer Limited. Incident happened about 2018.

Driving down the interstate and windshield A pillar panel flew off.

What component or system failed or malfunctioned, and is it available for inspection upon request? WINDSHIELD TRIM How was your safety or the safety of others put at risk? ONE SIDE FLEW OFF WHILE I WAS DRIVING Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? IT STARTED TO GET LOOSE A FEW DAYS PRIOR

Windshield trim piece on right side flew off while driving down the road.

The contact owns a 2014 Ford Explorer. The contact stated while driving 65 MPH, the front driver’s and passenger’s side windshield trim panel detached and struck another vehicle. The vehicle was taken to the dealer, where the contact was informed that he would be charged a repair cost. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 109,000.

Mileage: 109,000

At Christmas we noticed that there was something flapping from the side of the windshield & hitting the windshield as well as bilateral front windows. Further inspection revealed what appears to be a rubber seal keeping the body trim flush with the windshield was disintegrating. This could even be holding windshield in place. This problem is reproducible & occurs anywhere over 30mph. The faster you go, the more the trim starts to detach from the vehicle. With the seal disintegrating, the trim body pieces that cover the arm of the door (black) is becoming loose/flimsy. Photos enclosed show you there is about a 1/2 inch gap between the trim & windshield without the seal causing easy movement & potential for air to lift/detach the trim. We are fearful this is going to fall off the vehicle. It appears that this seal was keeping this body piece in place. A huge safety concern arises anytime there is a part of a vehicle that is beginning to fall off at any speed. The seal itself could fall off in pieces as you will see in photos hitting not only other vehicles & causing them to lose control, it could also hit a motorcyclist causing them to crash, it could even go to the extent of hitting a pedestrian & causing major physical harm. The body trim that appears to be affected by this seal were to detach itself while moving it will definitely cause some major issues. Given this is more solid & bigger in size, this could cause significant motor vehicle damage, significant injury to motorcyclist and/or motorcycles, Injury to pedestrians, & even potentially cause a fatality. There are no warning lights or alarms from the vehicle alerting us of an issue. The Ford dealership is unable to see us for over a month to diagnose this issue let alone an oil change. This problem has not been reproduced by an inspection facility or license dealership because of scheduling at this time period there is an appointment set for February 10th however Injury or worse could occur until then.

The contact owns a 2014 Ford Explorer. The contact stated while driving 75 MPH, the passenger’s side windshield trim molding detached from the windshield. The vehicle was not diagnosed however, the contact was informed that the adhesive used to secure the molding had melted. The manufacturer was contacted and notified of the failure. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 110,660.

Mileage: 110,660

The contact owns a 2014 Ford Explorer. The contact stated while entering the driver’s side front door, she noticed that the trim panel cover material had separated at the top of the window. The contact also noticed the failure on the passenger’s side front door. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic linked the failure to the manufacturer’s Customer Satisfaction Program Number: 17N04. The dealer and the manufacturer were contacted and stated that the vehicle was out of warranty and also exceeded the mileage limit for coverage under Customer Satisfaction Program Number: 17N04. The failure mileage was 83,000.

Mileage: 83,000

The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 60 MPH, it was discovered that the driver’s side front window pillar trim molding had come unsecured and was nearly dislodged from the vehicle. The contact indicated that duct tape was used to secure the trim piece back to the vehicle to prevent it from separating from the vehicle while driving. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 37,000.

Mileage: 37,000

At one point the Explorer was always causing a rear wheel area to squeal really loud while driving. That finally got remedied but after 3 years of taking the vehicle in to 2 different shops. While yhe vehicle was still under warranty I was told there was nothing wrong and they can't reproduce the squeal. Once the warranty expired they said it was due to a seized brake which I ended up paying for the replacement even though they said this was a known issue on the Explorers. Another issue with the 2014 Explorer is water leaking into the rear compartments and the spare tire area in the vehicle. From online sear he's, this is also a known issue with no recalls. More recently, I was trying to get all four of my tires changed, but was told by the tire shop that they can't change my tires due to swollen lug nuts,this is a known issue on Ford's and I have to take it to a mechanic. I called Ted Britt Ford and inquired about the service to replace the lugs with solid metal lug nuts instead of the OEM chrome plated. Parts department told me they are $10 a piece. I went ahead an ordered them through the parts department. When I picked up my vehicle, I was told they don't sell the solid metal lug nuts and only replaced with the chrome plated OEM lug nuts.

The right side A pillar Windshield Molding flew off at highway speed on the interstate, This molding was not showing any signs of being loose prior to it coming off. The one one the drivers (left) has been loose for some time but is still holding on

FORD SERVICE ACTION #17N04. FORD WILL NOT COMPLETE THIS SERVICE ACTION DUE TO MILEAGE. THE DRIVER DOOR PANEL IS PEELING BACK SO FAR THAT AIR CATCHES IN IT AND IS PUSHED BACK BY AIR WHEN DRIVING ON THE HIGHWAY WITH THE WINDOW DOWN. THE DOOR PANEL GETS PUSHED INTO THE DRIVER AND IS A SAFETY HAZARD.

Mileage: 141,000

DOOR PANEL HAS POPPED OFF THE TOP OF INTERIOR DRIVERS SIDE DOOR AND IS ALSO PULLING AWAY ON ARM REST. THIS WAS A PREVIOUS RECALL BY FORD BUT OURS DID NOT OCCUR UNTIL AFTER THE RECALL END DATE AND FORD WOULD NOT REPLACE DOOR PANEL UNLESS YOUR SHOWED THE DEFECT. FORD REFUSES TO FIX EVEN THOUGH THEY KNOW ITS A FLAW.

Mileage: 88,000

THE DRIVER DOOR PANEL HAD BUCKLED AND COMING OFF. RECALL 17N04 BUT BECAUSE IT AFTER 5 YEARS THEY WONT COVER. THIS NOT FAIR WHEN THEY KNEW THIS WAS AN ISSUE.

I HAVE A 2014 FORD EXPLORER XLT, RECENTLY MY PASSENGER SIDE WEATHER STRIP ALONG THE FRONT WINDSHIELD BLEW OFF WHILE DRIVING ON A HIGHWAY. MY DRIVER SIDE DID THE SAME ABOUT 3 MONTHS AGO. THE PLASTIC TRIM PIECE ALONG THE FRONT WINDSHIELD, DRIVER SIDE IS LIFTING ALSO, I HAVE TRIED TO RE-GLUE SEVERAL TIMES BUT DOES NOT SEEM TO LAST. THIS SHOULD BE FIXED BY FORD, I HAVE READ A LOT OF COMPLAINTS ABOUT THIS. THESE POSE A SAFETY ISSUE IF THE PLASTIC TRIM PIECE BLOWS OFF ON THE HIGHWAY.

Mileage: 100,000

THE WINDSHIELD OUTSIDE PILLAR/TRIM MOLDING OF A 2014 FORD EXPLORER, FLEW OFF CAR WHILE DRIVING (65MPH) ON THE HIGHWAY. THIS IS THE SECOND INCIDENT WITHIN LESS THAN A YEAR. AND FROM WHAT I GATHERED FROM DEALERSHIP AND ONLINE RESEARCH, IT'S A VERY WELL KNOWN PROBLEM.

Mileage: 67,200

YESTERDAY I WAS DRIVING DOWN THE FREEWAY AND THE WINDSHIELD SIDE PANEL AND RUBBER FLEW OFF WHILE I WAS DRIVING. THE PLASTIC PIECE HIT THE CAR BEHIND ME. VERY SCARY AND UNSAFE. THIS IS GOING TO COST ME OVER 500$ TO REPLACE AND THIS IS AN EXPENSIVE CAR. I ALSO MAINTAIN MY CAR WELL AND TAKE CARE OF IT. THIS IS NOT SOMETHING THAT SHOULD HAPPEN. THE WINDSHIELD REPAIR SHOP SAID THEY SEE THIS PROBLEM ON MY CAR ALL THE TIME. THIS IS UNACCEPTABLE AND DANGEROUS. FORD SHOULD HAVE TO FIX THIS PROBLEM BEFORE IT CAUSES A MAJOR WRECK AND SOMEONE DIES. *TR

Mileage: 99,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT DOOR PANEL DETACHED FROM THE DOOR FRAME. THE VEHICLE WAS TAKEN TO THE SOO MOTORS FORD (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) WHO INFORMED THE CONTACT THAT THE DOOR PANEL NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 93,382.

Mileage: 93,382

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THERE WAS CORROSION BUBBLES ON THE HOOD. THE VEHICLE WAS TAKEN TO GIBBONS FORD (704 MARTIN F. GIBBONS BLVD, DICKSON CITY, PA 18519, (570) 489-4747, WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO STONE CHIPS. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT COLLISION CENTER BUT NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 36,000.

Mileage: 36,000

DRIVER SIDE EXTERIOR DOOR HANDLE CAME OFF WHEN DOOR WAS OPENED WHILE STATIONARY.

Mileage: 56,000

MY PANORAMIC SUNROOF/MOON ROOF SHATTERED FOR ABSOLUTELY NOT REASON RANDOMLY TONIGHT WHILE SITTING STATIONARY IN THE DRIVEWAY (NOT PARKED UNDER ANYTHING!). THANK GOODNESS I HAD MY VISOR CLOSED OR IT WOULD HAVE SHATTERED ALL OVER MY 2 CHILDREN

Mileage: 93,000

WINDSHIELD MOLDING ON BOTH SIDES HAS JUST BLOWN OFF WHILE I AM DRIVING ON THE FREEWAY AND THE DRIVER SIDE PASSENGER DOOR MOLDING HAS ALSO FLOWN OFF WHILE DRIVE IN THE CANYON. I HAVE HAD ALL THREES PANELS BLOW OFF WHILE I WAS DRIVE WITH IN 3 MONTHS AND I AM SO MAD ABOUT IT BECAUSE THEY ARE SO EXPENSIVE TO REPLACE. NOT ONLY ARE THEY EXPENSIVE IF IT RAINS IT IS GOING TO RAIN STRAIGHT INTO MY CAR THIS IS A HORRIBLE HAZARDOUS PROBLEM THAT NEEDS TO BE FIXED. I AM LUCKY THAT ONE OF THOSE PANELS DIDNT HIT SOMEONE ELSES CAR AND CAUSE DAMAGE OR WORSE BECAUSE THOSE ARE BIG THICK MOLDING THAT COULD REALLY CAUSE MAJOR DAMAGE TO SOMEONE ELSE AND THEIR VEHICLE. I HAVE HAD OTHER FORD VEHICLES AND I BOUGHT THIS ONE REALLY EXCITED AND HAS BEEN NOTHING BUT DISAPPOINTING. SO LONG STORY SHORT 3 DIFFERENT PANELS/MOLDING FLEW OFF MY CAR IN THE CANYON OR FREEWAY ON 3 DIFFERENT OCCASIONS AND IT IS SO DANGEROUS.

Mileage: 80,000

I WAS DRIVING ON THE HIGHWAY AND HEARD A SCRAPING SOUND SIMILAR TO THE SOUND OF ICE SCRAPING ACROSS THE WINDSHIELD BEFORE IT FLIES OFF. THE NEXT MORNING I NOTICED THAT THE TRIM AROUND THE WINDSHIELD WAS GONE. I THOUGHT IT WAS JUST MY CAR BUT I AM NOW SEEING MORE EXPLORERS WITH THE SAME PROBLEM. I CALLED A FORD DEALER AND WAS TOLD THAT THERE IS NO RECALL AND THAT I WOULD HAVE TO PAY FOR THE REPAIR.

Mileage: 95,000

DRIVERS SIDE (WINDSHIELD OUTER MOULDING TRIM PILLAR) FLEW OFF WHILE DRIVING ON THE FREEWAY NEARLY HITTING CARS BEHIND ME CONTINUING TO RUBBER FLAP POUNDINGON WINDOW AND MIRROR UNTIL RUBBER FLAP ALSO FLEW OFF.

Mileage: 42,000

WHILE DRIVING ON THE FREEWAY ON 2 OCCASIONS, THE A-PILAR TRIM PIECES HAVE FLOWN OFF OF BOTH THE DRIVER AND PASSENGER SIDE. THIS NEARLY CAUSED A COLLISION FOR THE VEHICLES DRIVING AROUND ME. I ALSO LEARNED THAT POSSIBLY SECONDARY TO THE TRIM PIECES FLYING OFF, THE VEHICLE IS NOW COLLECTING WATER ON BE FLOORBOARD WHICH HAS LED TO A MOLD INFESTATION IN THE VEHICLE. FORD SAID THE AFOREMENTIONED DESCRIBED ITEMS ARE NOT A MANUFACTURED OR WARRANTY REPAIR. NOW MY 5 MONTH OLD CHILD IS EXPLODED TO MOLD BECAUSE FORD CANNOT LOCATE WHERE THE VEHICLE IS LEAKING FROM.

Mileage: 60,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT WINDSHIELD TRIM DETACHED FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 141,000.

Mileage: 141,000

THE BLACK WINDSHIELD MOULDING ON THE DRIVER CAME LOOSE. THIS IS THE SECOND TIME THIS HAPPENED. I WAS ON THE HIGHWAY.

Mileage: 90,000

THE PLASTIC COVERING ON THE DRIVERS SIDE WINDOW PILLAR FLEW OFF WHILE GOING THROUGH AN AUTOMATED CAR WASH. AFTER INSPECTING THE PASSENGER SIDE I NOTICED IT IS LOOSE ALSO AND WILL PROBABLY FLY OFF AT SOME POINT ALSO.

Mileage: 50,300

FOR ABOUT 8 MONTHS I HAVE BEEN SUFFERING FROM DIZZINESS SPELLS THAT HAPPEN QUITE OFTEN, NAUSEA , HEADACHES, BLURRED VISION, AND ANXIETY THAT IS BROUGHT ON FROM THESE SYMPTOMS. I HAVE BEEN TO THE DOCTOR COUNTLESS TIMES ATTEMPTING TO FIGURE OUT THE PROBLEM OF THE CAUSE OF MY SICKNESS. BEFORE I FOLLOWED UP ON THE RECALL I WASN'T AWARE THAT MY CAR WAS BEING RECALLED FOR CARBON MONOXIDE CONCERNS. BUT IT ALL MAKES SENSE THE MAJORITY OF TIME I FEEL THESE SYMPTOMS IS EITHER WHEN I'M DRIVING OR HAVE FINISHED DRIVING. (NEXT DR'S VISIT I WILL REQUEST THEY DO LAB WORK FOR POTENTIAL CARBON MONOXIDE POISONING.) OF COURSE ALL THE SYMPTOMS LINGER BECAUSE OBVIOUSLY IT STAYS IN MY SYSTEM. I FEEL LIKE MY CAR IS MAKING ME REALLY SICK. I AM AFRAID TO DRIVE MY CAR THAT I HAVE HAD FOR 2 YEARS.

I WAS DRIVING ON THE INTERSTATE AND BOTH PIECES OF THE WINDSHIELD TRIM FLEW OFF WITHIN 10 MINUTES OF ONE ANOTHER. LUCKILY ONE WAS PARTLY DETACHED AND I WAS ABLE TO KEEP IT FROM FLYING AND HITTING ANOTHER VEHICLE, BUT THE OTHER ONE FLEW OFF. LUCKILY, IT DID NOT HIT ANOTHER VEHICLE, BUT EASILY COULD HAVE HIT A VEHICLE BEHIND OR BESIDE US.

Mileage: 105,000

THE A-PILLAR EXTERIOR MOLDING FELL OFF. THIS WAS THE SECOND TIME SUCH A PART FALLING OFF. THIS TIME IT WAS THE DRIVER SIDE. THE FIRST TIME WAS A YEAR AGO ON THE PASSENGER SIDE. THE A-PILLAR EXTERIOR MOLDING FELL OF ON THE FREEWAY AT HIGH SPEED. THE CAR WAS ESSENTIALLY A HIGH-SPEED ROAD HAZARD TO PUBLIC SAFETY, BECAUSE THE POINTED HARD PLASTIC MOLDING BECAME A PROJECTILE THAT CAN SERIOUSLY HURT SOME CAR OR PEOPLE BEHIND.

Mileage: 35,000

I AM WRITING TO YOU IN REGARDS TO PHYSICAL ILLNESS THAT I HAVE SUFFERED AS WELL AS MY PASSENGERS FROM MY 2014 FORD EXPLORER POLICE INTERCEPTOR PACKAGE. STARTING BACK WHEN I FIRST PURCHASED THE VEHICLE AT APPROXIMATELY 59,000 MILES, I HAVE EXPERIENCED AN EXHAUST ODOR IN THE CABIN SHORTLY AFTER ACCELERATING OVER 3,000RPMS. THIS ISSUE HAS BEEN INVESTIGATED AT MY LOCAL DEALERSHIP TWICE, WITH THE TECHNICIAN CONFIRMING THE SMELL. AFTER THIS WORK WAS PERFORMED, I STILL TO THIS DAY AM SUFFERING FROM EXHAUST FUMES AND PHYSICAL ILLNESS DIRECTLY RELATED TO MY FORD EXPLORER. ALL REPAIR ORDERS FROM INVOLVED FORD DEALERSHIPS ARE IN MY POSSESSION CONFIRMING EXHAUST FUMES ARE STILL ENTERING THE CABIN. FROM THE TIME I TOOK OWNERSHIP IN OCTOBER 2016, I HAVE EXPERIENCED PHYSICAL ILLNESS WHEN DRIVING THE VEHICLE FOR MORE THAN 1 HOUR AT A TIME. I GET EXTREMELY LIGHTHEADED AND NAUSEATED, WHICH HAS CAUSED ME TO FREQUENTLY STOP THE VEHICLE AND VOMIT. MY PASSENGERS IN THE VEHICLE HAVE ALSO EXPERIENCED SIMILAR SYMPTOMS WHEN RIDING IN THE VEHICLE. WHEN THIS HAPPENS, I STOP AT A SAFE LOCATION AND REMOVE MYSELF TO FRESH AIR, AND THE SYMPTOMS SOON PASS AND I AM ABLE TO DRIVE AGAIN. RECENTLY, I HAVE TRAVELED FROM MASSACHUSETTS TO VERMONT IN MY EXPLORER. THE MOSTLY HIGHWAY DRIVING TRIP IT WAS ME AS WELL AS MY GIRLFRIEND. AFTER AROUND AN HOUR OF DRIVING AT 60MPH, MY GIRLFRIEND AND I WERE FEELING VERY DIZZY AND BECAME NAUSEATED, SO I OPTED TO STOP AND RELAX AT A REST STOP FOR FRESH AIR PRIOR TO CONTINUING MY TRIP TO VERMONT. I HAVE INSTALLED A CARBON MONOXIDE DETECTOR IN MY VEHICLE, WHICH HAS ACTIVATED MORE THAN ONE OCCASION WHILE DRIVING. AT THIS TIME I AM NEGOTIATING WITH FORD'S OFFICE OF GENERAL COUNSEL TO PERFORM A BUYBACK OF MY EXPLORER AND REPLACE IT WITH A DIFFERENT VEHICLE.

Mileage: 65,000

WHILE DRIVING DOWN THE INTERSTATE AROUND 70MPH) THE TRIM ALONG THE WINDSHIELD ON THE DRIVER'S SIDE SUDDENLY SNAPPED AND FLEW OFF.

Mileage: 41,000

EXHAUST FUMES IN CABIN WHEN ACCELERATING AT HIGHER SPEEDS, ESPECIALLY WHEN ENTERING INTERSTATE AND PASSING CARS AT HIGHER SPEEDS.

Mileage: 50,000

THE CAR IS LITTLE UNDER THREE YEARS OLD AND THE DOOR PANEL IS COMING APART AROUND THE WINDOW. ANOTHER ISSUE IS THE SMELL OF CARBON DIOXIDE WHEN I ACCELERATE. AND ANOTHER ISSUE IS THE HOOD IS SHOWING RUST SPOT (SHOWING OXIDIZATION)

VEHICLE HAS 40K MILES ON IT. STRANGE VIBRATION COMING FROM PASSENGER SIDE. ALL OF THE SUDDEN THE WINDOW MOLDING/TRIM FROM THE WINDSHIELD FILES OFF! CAUSING MOTOR VEHICLES BEHIND US TO SWERVE! GOT OUT AND CHECKED, SURE ENOUGH THE DRIVERS SIDE MOLDING IS LOOSE TO. THIS COULD BE A HUGE SAFETY ISSUE. HAD IT REPAIRED, GUY AT THE DEALER TOLD US IT WAS A KNOWN PROBLEM. WAS DOING APPROX 75 MPH ON I 75. IT WAS VERY SCARY

Mileage: 40,000

THE WINDOW TRIM ON BOTH SIDES OF THE FRONT WINDSHIELD BECAME LOOSE AND THEN FLEW OFF OF THE VEHICLE WHILE DRIVING. THE CAR HAS 3500 MILES. WHY IS THIS NOT A RECALL? OTHERS HAVE HAD THIS SAME ISSUE I HAVE LEARNED BY READING THESE FORUMS.

Mileage: 3,500

THE ELECTRONIC POWER STEERING RACK HAS FAILED ON OUR VEHICLE. THIS I HAVE SEEN IS A PROBLEM FORD HAS HAD IN THE PAST AND HAS STILL NOT REMEDIED THE PROBLEM. THE OUT OF POCKET COSTS ARE $2500.00 . THE STEERING IS UNSAFE AND IS ALLOVER THE ROAD. FURTHER TO THIS THE POWER SEAT MOTOR FAILED AND THEY WANT $2500 TO REPAIR IT . THIS I FEEL IS VERY UNFAIR AND GOUGING.

Mileage: 55,000

OUR '14 EXPLORER HAS CONSISTENTLY ALLOWED EXHAUST GAS TO ENTER THE PASSENGER COMPARTMENT UPON 1/2 TO FULL THROTTLE ACCELERATION. STILL UNDER WARRANTY, THE DEALERSHIP SAID THEY WOULD FIX IT FOR ABOUT $800! THEY SAID IT WAS COMING FROM EXHAUST ENTERING THE REAR AC. AC ON OR OFF MAKES NO DIFFERENCE.

Mileage: 10,000

THE DRIVER SIDE WINDSHIELD TRIM FLEW OFF MY VEHICLE WHILE I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70MPH. THIS IS THE SECOND TRIM PIECE THAT HAS RIPPED OFF MY VEHICLE WHILE DRIVING. THE PASSENGER SIDE BLEW OFF ABOUT A YEAR AGO WHEN I WAS DRIVING ON THE HIGHWAY. I AM WORRIED THAT A LARGE PIECE OF PLASTIC FLYING OFF MY CAR AT HIGH SPEEDS MAY HIT ANOTHER VEHICLE ON THE ROAD AND CAUSE AND ACCIDENT OR INJURE SOMEONE. I GOOGLED "FORD EXPLORER WINDSHIELD TRIM PROBLEMS" AND THERE IS A LOT OF COMPLAINTS ONLINE. THE DEALERSHIP WANTS TO CHARGE ME $290 TO FIX IT BUT I FEEL LIKE THIS PROBLEM IS DANGEROUS AND IS NOT SOMETHING THAT SHOULD OCCUR WITH NORMAL WEAR AND TEAR ON THE VEHICLE. ATTACHED ARE PHOTOS OF MY CAR AND THE FORD ESTIMATE SO YOU CAN SEE THE PARTS NUMBERS. THANK YOU FOR YOUR HELP.

Mileage: 47,000

PASSENGER SIDE WINDSHIELD TRIM PEELING BACK AND SEPARATING FROM THE WINDSHIELD, HEAVY VIBRATION NOISE OCCURS AT SPEEDS OVER 15 MPH, AT 65 IT IS DEAFENING. NO ACCIDENT, NO ROUGH TRAVEL, THIS IS A SOCCER MOM CAR, THAT GOES TO SCHOOL, SUPERMARKET AND HOME. NO ROUGH HISTORY OF WASHES. OTHER ISSUES LISTED ONLINE HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2014/WINDOWS_WINDSHIELD/WINDSHIELD_TRIM_FALLING_OFF.SHTML

Mileage: 42,534

DRIVING ON THE HIGHWAY GOING ABOUT 65 MILES PER HOUR, PASSENGER WINDSHIELD SIDE PANEL FLEW OFF THE MY 2014 FORD EXPLORER TRUCK THAT COULD HAVE CAUSED DAMAGES TO OTHER VEHICLES BEHIND ME OR EVEN AN ACCIDENT. I JUST BOUGHT THE VEHICLE FROM A DEALERSHIP ABOUT 2 MONTHS AGO. I NOTIFIED THE DEALERSHIP AND WAS TOLD THE PART IS NOT UNDER EXTENDED WARRANTY AND I WOULD HAVE TO PAY OVER $200 TO GET THE PANEL REPLACED.

Mileage: 39,000

THE PAINT IS BUBBLING UP ON THE FRONT EDGE OF HE HOOD OF MY 2014 FORD EXPLORER AT 33,000 MILES.

Mileage: 33,000

DRIVER'S SIDE WINDOW TRIM MOLDING HAS COME LOOSE TWICE. THIS IS A COMMON PROBLEM WITH NEWER MODEL FORD EXPLORERS. COST $200 TO REPAIR AND NOT COVERED UNDER EXTENDED WARRANTY. MINE CAME LOOSE WHILE DRIVING FORTUNATELY, OTHER'S HAVE FLOWN RIGHT OFF THE TRUCKS CAUSING A SAFETY ISSUE FOR OTHER VEHICLES BEHIND THE TRUCK. *TR

Mileage: 30,000

THE PASSENGER SIDE WINDSHIELD TRIM PILLAR FLEW OFF WHILE ON EXPRESSWAY. I COULD DEALERSHIP, ALTHOUGH THEY ARE AWARE OF REPLACING THE STEEL FRAME AND TRIM IT ISNT COVERED UNDER MY WARRANTY AND NOT ENOUGH COMPLAINT FOR A RECALL. THIS PART FLEW OFF, I COULD OF HIT A MOTORCYCLIST OR ANOTHER CAR WINDSHIELD OR COULD OF CAUSED AN ACCIDENT. IT SCARED ME JUST AS IT HIT MY WINDSHIELD AND FLEW OFF, NOT TO MENTION RUBBER MOLDING WAS FLAPPING AROUND. I DRIVE 25 MI BACK AND FORTH 5 DAYS A WEEK TO MY EMPLOYMENT, I FIND IT VERY HARD TO BELIEVE THAT THIS ISNT CONSIDERED A DEFECT, WHEN THE SERVICE DEPARTMENT IS ADMITING THAT BOTH PANELS NEED TO BE REPLACED WITH IMPROVED FRAME AND TRIM PLEASE HELP ME, COST IS OVER $285 AND FORD IS NOT OFFERING ANY SORT OF HELP. THE CS REP WERE NOT PROFESSIONAL EITHER, REFUSED TO LET ME SPEAK TO A SUPERVISOR AND WHEN ONE CAME ON SHE WAS ALSO VERY UNPROFESSIONAL. I LIKE TO WRITE DOWN NAMES AND ID # AND SHE REFUSED TO PROVIDE LAST NAME AND JUST CHUCKLED BEFORE SAYING DIDNT MATTER HOW MANY TIMES I CALLED MY CASE WAS CLOSED.

Mileage: 71,000

DOORS VINYL BECOMING UNGLUED AND PREVENTING LOCKING AND UNLOCKING OF THE DOORS

IN JUNE 2014 I NOTICED EXHAUST FUMES IN CABIN WHILE DRIVING UP HILL AND FIGURED IT WAS COMING FROM THE VEHICLE IN FRONT OF ME. ON A EARLY MORNING I ACCELERATED UP THE HILL WITH NO CARS IN FRONT OF ME I SMELLED EXHAUST FUMES IN CABIN. THEN I NOTICED MORE AND MORE UNDER HEAVY ACCELERATION THE CABIN FILLS WITH EXHAUST FUMES. (ENTERING HIGHWAY, PASSING VEHICLES AND GOING UP HILLS).

I WAS DRIVING DOWN THE ROAD AT 60 MPH WHEN WINDOW TRIM ON RIGHT SIDE FLEW OFF. A SIMPLE GOOGLE SEARCH REVEALS THAT THIS IS A CHRONIC & RECURRING DEFECT, ONE THAT IS VERY DANGEROUS TO OTHER DRIVERS AND PEDESTRIANS AS WELL. I HAVE ALREADY HAD TO REPLACE THE LEFT SIDE TRIM AT A COST OF OVER $200. FORD DEALERSHIP REFUSED TO COVER REPAIR

Mileage: 65,800

2014 FORD EXPLORER. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO RUST ALONG FRONT EDGE OF VEHICLE HOOD. DEALERSHIP REFUSES TO REPLACE HOOD OR INCLUDE REQUESTS UNDER EXTENDED WARRANTY PROTECTION. *SMD IT WAS FINALLY DETERMINED, IT WAS NOT RUST AS THE CONSUMER BELIEVED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY REPAIRED AND REPAINTED THE HOOD. THE CONSUMER REQUESTED A REPLACEMENT HOOD, BUT THE FORD REPRESENTATIVE STATED IT WOULD NOT HELP AS THE NEW HOOD WOULD HAVE THE SAME PROBLEM. IN OTHER WORDS, THE SAME REPAIR WOULD LIKELY OCCUR AGAIN, IN THE NEXT 30 MONTHS. *JB

2014 FORD EXPLORER. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO RUST ALONG FRONT EDGE OF VEHICLE HOOD. DEALERSHIP REFUSES TO REPLACE HOOD OR INCLUDE REQUESTS UNDER EXTENDED WARRANTY PROTECTION. *SMD IT WAS FINALLY DETERMINED, IT WAS NOT RUST AS THE CONSUMER BELIEVED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY REPAIRED AND REPAINTED THE HOOD. THE CONSUMER REQUESTED A REPLACEMENT HOOD, BUT THE FORD REPRESENTATIVE STATED IT WOULD NOT HELP AS THE NEW HOOD WOULD HAVE THE SAME PROBLEM. IN OTHER WORDS, THE SAME REPAIR WOULD LIKELY OCCUR AGAIN, IN THE NEXT 30 MONTHS. *JB

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 55 MPH, THE WINDSHIELD TRIM DETACHED FROM THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND THE PARTS AND REPAIR EXCEEDED FIVE HUNDRED DOLLARS. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE SECOND PIECE BECAME LOOSE AND DETACHED FROM THE VEHICLE. THE CONTACT WAS NOT SURE THE TRIM WAS INSTALLED PROPERLY. THE FAILURE OCCURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

Mileage: 36,000

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT ON THE VEHICLE'S HOOD STARTED TO BUBBLE AND THERE WAS CORROSION NEAR THE HATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE HAD EXPERIENCED CORROSION AND THE HOOD AND THE HANDLE ON THE HATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Mileage: 60,000

PURCHASED A USED 14 EXPLORER AND TOOK A 300 MILE DRIVE ON REMOTE HIGHWAYS. WHEN I RETURNED I NOTICED ONE THE WINDSHIELD PANELS WAS COMPLETELY MISSING FROM THE VEHICLE AND THE OTHER ONE WAS ALSO RAISED AND APPEARED TO BE LOOSENING. I DID SOME RESEARCH ONLINE AND APPARENTLY THIS IS A PREVALENT ISSUE ACROSS 2013-14 EXPLORERS AND ONE WHICH FORD DOESN'T EVEN COVER UNDER ITS WARRANTY- NOT TO MENTION THE SAFETY HAZARD. I DIDN'T EVEN KNOW THIS PIECE WAS GONE UNTIL I GOT HOME. HAD THEIR BEEN A CAR BEHIND ME WHEN THIS FLEW OFF GOING 75 MPH, THIS COULD HAVE CAUSED SOME SERIOUS DAMAGE OR ACCIDENT. I FIND IT ABSURD THAT FORD HAS NOT ISSUED A SAFETY RECALL FOR THIS. NOT TO MENTION IT COSTS $650 TO REPLACE EVERY TIME BECAUSE YOU NEED TO PURCHASE AN ENTIRELY NEW WINDSHIELD. I HAVE NO IDEA HOW FORD CAN CONTINUE TO DENY THIS ISSUE CONSIDERING HOW MANY MESSAGE BOARDS AND POSTS I'VE SEEN REGARDING THIS EXACT ISSUE. CAN YOU PLEASE ASSIST WITH THIS AND RAISE IT AS A SIGNIFICANT SAFETY ISSUE?

Mileage: 33,000

THEIR IS A TSB 14-0130 EXHAUST ODER IN VEHICLE THIS IS A SERIOUSE PROBLEM ESPECIALY CHILDREN ARE IN REAR OF VEHICLES MAKE CAUSE CO2 POISING, SOME ONE SHOULD NOT HAVE TO DIE TO MAKE THIS A RECALL REPAIR COSTS OVER $775 DOLLARS IF COMPLAIN, IF YOU ASK FOR IT AFTER WARRENTY BEEN COMPLAING ABOUT SMELL, NOW AFTER WARRENTY OVER, THEY FOUN TSB

Mileage: 3,000

MY GRANDSON WENT OFF THE ROAD AT 70MPH INTO SOME PINE TREES AND COMPLETLE SEVERED THE PASSAGENS WHEEL OFF AND WINDSHIELD COMPLETLE DESTROYES ROOF DAMAGE AND BODY DAMAGE AND NO AIR BAGS DEPLOYED. I TALKE TO A CUSTOMER WHO ALSO HAD A 2014 EXPLORER THAT WAS INVOLVED IN A COLLISION AND THEIR AIR BAGS DIDN'T DEPLOY EITHER .THE DAMAGE TO MY VEHICLE WAS ON THE FRONT AND THE SIDE YET NO AIRBAGE DEPLOYED. SOMETHING IS WRONG !!! ITS A MIRACLE MY GRANDSON IS ALIVE I HAVE PICTURES.

Mileage: 27,700

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT AREA OF THE VEHICLE NEAR THE BUMPER. THE NOISE WAS PRESENT WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT. THE DEALER COULD NOT DUPLICATE THE FAILURE INITIALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER A SECOND TIME AND THEY REPLACED THE HALF SHAFT THRUST WASHER. ON A THIRD VISIT TO THE DEALER, THEY PROVIDED A TEST DRIVE, REPLACED THE PASSENGER SIDE STRUTS, AND INSPECTED THE NUTS AND BOLTS; HOWEVER, THE NOISE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER'S BODY SHOP. THE TECHNICIAN MOVED THE FRONT BUMPER AND REPLACED THE FRONT PASSENGER SIDE BODY APRON PANEL ALONG WITH NEW BOLTS, BUT THE NOISE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

Mileage: 39,000

VEHICLE WAS TRAVELING APPROXIMATELY 30-35 MPH DOWN A ROAD WITH NO POT HOLES WHEN THE FRONT RIGHT LOWER CONTROL ARM BROKE IN HALF. VEHICLE LOST CONTROL AND PULLED TO THE RIGHT BRINGING THE VEHICLE INTO THE STREET CURB. DAMAGE TO THE FENDER, TIRE, WHEEL, CV JOINT, AND OTHER ASSOCIATED PARTS REPORTED. FORD DENIES WARRANTY CLAIM....05-27-15 *BF UPDATED 10/17/2017*CN

Mileage: 10,000

WHEN MY HUSBAND CLOSED THE HOOD IT DENTED. ONE SHOULD HAVE A REASONABLE EXPECTATION THAT WHEN YOU CLOSE THE HOOD THAT THE METAL WILL NOT BEND. I BELIEVE THAT THE ALUMINUM THAT THEY ARE USING IS OF TOO THIN/ INFERIOR GRADE. I WOULD HATE TO SEE WHAT WOULD HAPPEN IF THERE WAS AN ACCIDENT IF THE HOOD COULD BEND SO EASILY FROM JUST CLOSING THE HOOD. *TR

Mileage: 10,993

UPON ACCELERATION EXHAUST ENTERS THE VEHICLE CABIN. SOMETIMES EXHAUST ENTERS THE VEHICLE CABIN WITHOUT ACCELERATION. I THOUGHT I HAD REPORTED THIS BEFORE. *TR

Mileage: 200

UPON ACCELERATION EXHAUST ENTERS THE VEHICLE CABIN. SOMETIMES EXHAUST ENTERS THE VEHICLE CABIN WITHOUT ACCELERATION. I THOUGHT I HAD REPORTED THIS BEFORE. *TR

Mileage: 200

WHEN ACCELERATING TO PASS A DANGEROUS TRUCK (58 MPH) STRONG FUMES COMES INSIDE THE CABIN, ACCELERATION TOOK 8 SECONDS, INSTANTLY WE START COUGHING AND GET WATERY EYES, OUR YEAR OLD BABY START CRYING SHOWING SYMPTOMS OF DISTRESS, WE TELL THIS TO SALES PERSON, WHICH QUICKLY TOLD US THE STORY THAT THIS HAPPENS WITH NEW CARS.. SUPPOSEDLY NEW ENGINES SHOULD NOT BE HIGHLY ACCELERATED. NAIVELY WE BELIEVE THIS AND DECIDE TO GIVE IT A FEW DAYS? DAY BECOME MONTHS AND PROBLEM GOT WORST, AFTER FEW MONTHS WE DECIDE TO TAKE THE CAR IN FOR SERVICE, UNFORTUNATELY FORD FROM FIRST DAY TREAT US LIKE IF WE WERE INVENTING THE MATTER, AND MAKE MY WIFE LOOK LIKE IF SHE WERE CRAZY, THE WORST PART IS THAT THEY KNOW THAT CAR HAS THE DEFECT AS PREVIOUS GENERATIONS HAS THE SAME PROBLEM(FORDTECHNICAL BULLETIN CONFIRM THIS ).WE CONTINUE TO FOLLOW THE REGULAR PROCEDURE AND WENT TO THE DEALERSHIP ASKING THEM TO FIX THE PROBLEM,THEY ONLY SHOW THEY WERE CLUELESS ABOUT IT AND AFTER MORE THAN SEVEN TIMES LEAVING THE CAR THERE THEY SAY THERE??S NOTHING THEY CAN DO ABOUT IT. WE CONTACT FORD MANUFACTURER DIRECTLY,WHICH MAKE US GO THROUGH A LONG PROCESS OF VERIFYING BACK AND FORWARD, AND AT THE END AN ??ENGINEER?? SEND ESPECIALLY DIRECTLY FROM FORD TO THE DEALERSHIP TELL US PRACTICALLY THAT JUST DON??T ACCELERATE TO AVOID THIS !!!!.WE TOOK THE CAR TO SPECIALIST THAT MEASURED CO WITH A PROFESSIONAL TOOL THAT SHOW MORE THAN 140 PART PER MILLION!!!!!.THIS IS SERIOUS PROBLEM THAT FORD SHOULD BE RESPONSIBLE FOR IT, MY FAMILY HAS BEEN SICK WITH FLUE LIKE SYMPTOMS FOR A LONG TIME, MY WIFE EXPERIENCED A VERY LONG LASTING COUGH THAT ONLY START GETTING BETTER AFTER FORCEFULLY I HAVE TO GET HER ANOTHER CAR AS I COULD NO LONGER EXPOSE MY FAMILY TO MORE OF THIS DANGERS. I REQUEST TO FORD TO REPLACE THE CAR AND THEY DENIED MY REQUEST I BELIEVE NHTSA SHOULD STEP UP ON TO THIS AND PROTECT THE CONSUMERS, THANKS *TR

Mileage: 100

AT FIRST THE ONLY TIME WE WOULD NOTICE EXHAUST ENTERING THE CABIN WAS AFTER HARD ACCELERATION. NOW IT SEEMS THAT A LOWER SPEEDS EXHAUST IS ENTERING REGARDLESS OF ACCELERATION LEVELS ON AN INTERMITTENT BASIS. *TR

Mileage: 139

PANEL BELOW REAR WINDOW CRACKED. NOT DUE TO ACCIDENT OR ANY OTHER TYPE OF ABUSE. *TR

Mileage: 50,000

TL* THE CONTACT RENTED A 2014 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE REAR CUP HOLDER BUT FOUR OF HIS FINGERS BECAME STUCK INSIDE OF THE PLASTIC HOLDER. THE CONTACT STATED THAT HE HAD TO PRY THE HOLDER OPEN IN ORDER TO RELEASE HIS FINGERS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10. THE VIN WAS UNAVAILABLE.

Mileage: 10