2015 FORD EXPLORER Steering Problems

on 8/1/25 service steering assist light came on, vehicle was driven to the auto repair shop with no hard codes to diagnose. Vehicle was driven towards home on 8/6/25 and lost all steering within a matter of seconds while on the highway at 60 mph. Steering assist light came on and stabilitrac light flashed. Vehicle had to be towed and rack and pinion needed replacing. Once fixed the vehicle was driven until 9/23/25 infrequently when the steering assist fault came back on and vehicle would not move as steering locked up and the rack and pinion needed to be replaced again. 12/13/25 steering assist light came on while backing up and steering locked up. This is terrifying to say the least.

I am filing an official safety complaint regarding my 2015 Ford Explorer Sport 3.5L due to a dangerous and sudden power-steering failure that occurred while I was driving with my children in the vehicle. There were no warning lights, alerts, or symptoms leading up to the failure. The power steering went out instantly and without any indication that something was wrong. The moment it failed, the steering wheel locked up and became extremely difficult to turn, nearly causing multiple accidents. I had children in the car at the time, and this situation created an immediate and severe safety hazard for everyone in my vehicle and on the road. After this happened, I contacted (by phone) Ford directly. Without any inspection, hesitation, or further explanation, I was immediately told that the vehicle “needs a new steering rack and pinion.” The quoted repair cost exceeds $3,000, on a vehicle I am still paying $500 a month for. I have since discovered that there are thousands of other Ford Explorer owners reporting the exact same issue, with the same model years, same sudden failure, and the same required repair. This is clearly not an isolated incident. This pattern strongly indicates a widespread manufacturing or component defect that poses a significant risk of injury or death. I am deeply concerned that Ford has not issued a formal recall for a problem that can cause an immediate loss of steering control at highway speeds and in everyday driving conditions. The number of publicly documented complaints online demonstrates that this is a systemic and dangerous failure that should not be ignored. I am requesting that NHTSA fully investigate this issue and require Ford Motor Company to issue a recall for the defective steering rack/power steering system in the 2015 Ford Explorer Sport 3.5L ecoboost w/o park assist, as well as any related model years or trims using the same components. Vehicle is available for inspection.

The contact owns a 2015 Ford Explorer. The contact stated that on four occasions when the vehicle was started, the message "Steering Assist Service Required" was displayed. The contact stated that the steering wheel was very stiff and would not move. The vehicle was restarted, and the vehicle operated as needed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

Mileage: 90,000

I was going to the pharmacist. When I started my vehicle there was an alert for ""steering assist fault service required". I tried to turn the steering wheel and it would not turn. I could not use my vehicle.

Steering wheel when turned to right or left makes a loud screeching sound. It was brought to dealership and diagnosed that the steering wheel computer is failing and only way to fix is to replace the entire steering wheel rack. 5k to replace. Vehicle was inspected in April ‘25. Same issue has been happening constantly since. 80k miles Also, rear back up camera goes blank intermittently.

Power steering service required message Power steering instantly failed at 55 mph Warning messages for AdvanceTrac and Terrain Assist Blinkers only work if held after all this Every other motorist in the road at the time (this morning) was put at risk as the vehicle was nearly impossible for my wife to steer. Multiple dealers claimed there is no recall for this. After online investigation, it appears there are quite a lot of instances of this happening. Vehicle is available for inspection upon request. It has not been inspected by any dealer, police, insurance or any others.

I was in a parking lot when the electric power steering went out. Couldn’t turn wheel at all

The contact owns a 2015 Ford Explorer. The contact stated that while driving 50-55 MPH, the vehicle lost power steering functionality. The message "Power Steering Failure -Service Immediately" was displayed. The contact was able to pull over to the side road. The contact was able to drive to an independent mechanic, where the vehicle was diagnosed and determined that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 139,160.

Mileage: 139,160

The factory installed headlight screw punctured the coolant line of my 2015 Ford Explorer causing my transmission to stop working properly. This resulted in a $725 tow bill and $1,067.56 in repairs. The certified mechanic verified that the screw was an original part and it punctured the line, likely after some time rubbing against it. The transmission did not appear to be damaged however my safety was at risk trying to pull over to when the vehicle would no longer shift gears. I have a video of the leak that lines up with the screw placement but was not able to upload it...I am happy to email it to you.

The contact owns a 2015 Ford Explorer. The contact stated that the power steering assist was inoperable. The failure occurred while the contact’s husband was stopped for fuel. The driver turned on the vehicle and the steering wheel had seized. The engine maintenance warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the rack and pinion and steering needed to be replaced; however, the vehicle was not repaired by the dealer. The contact stated that an independent mechanic confirmed that the steering and rack and pinion needed to be replaced, but the parts were on backorder. The manufacturer was contacted, and a case was opened. The owner was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

Mileage: 102,000

As I was parking my 2015 Ford Explorer Sport, a warning appeared on the instrument panel stating “Power Steering Assist Fault,” and the steering suddenly became so difficult that I was unable to move the vehicle. Although this has only happened once, I’m very concerned about the possibility of it occurring again—especially while driving on the highway. Losing the ability to steer could put my family’s lives, and the lives of others, in serious danger. I have read numerous customer complaints about this exact issue on the NHTSA website. It’s time for the manufacturer to issue a recall for these vehicles and fix the problem before someone loses their life due to this defect.

The power steering assist in my vehicle is becoming progressively worse, I would welcome an inspection. Basically, the power steering assist will vary throughout the sweep of the steering wheel. During a turn or lane change the power steering may feel normal, be non-existent, or alternate between the 2 conditions, often requiring significant force to steer the vehicle (vehicle speed seems to make no difference.) This condition is an obvious safety risk for vehicle occupants or any other vehicles, pedestrians, or property in the vicinity. The problem has not been confirmed by a dealer or service center - I have gathered from researching various message boards that Ford will disavow the issue and tell me that I will need a new steering rack at a charge of approximately $3,000. No inspection has been done as of yet. No warning lamps or messages have presented as of yet and there are no unusual sounds accompanying the problem. The problem has been going on for approximately 3 weeks.

When you are in park and the car is on there is a lot of play in the steering wheel and it sounds like something is broken and when you are driving, the steering wheel and car itself starts shaking. I believe it is the rack and pinion as everything the dealer quoted it was the rack and pinion and steering box. it is now undrivable because we took it to the dealership and couldn't afford the parts and labor to fix it even though it was clearly a manufacturing issue.

I own a 2015 ford and the power steering system just stopped working with abs and traction being lost as well. My husband owns a 2016 Ford F150 and has the same thing going on with his truck. I am seeing this is being reported as a common problem with Fords electric power steering.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality and the vehicle became difficult to maneuver before the steering wheel seized. The contact stated the message 'Steering Wheel Default" was displayed on the instrument panel. The contact was able to pull over to the side. The contact turned the vehicle off and after a few minutes, the vehicle was able to restart. The vehicle functioned normally for the rest of the drive. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired due to costs. The failure was progressively worsening, and the vehicle was no longer being driven. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 14V286000(STEERING). However, the VIN was not included. The failure mileage was approximately 139,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving on the highway at 40 MPH, there was a clanking sound coming from the steering wheel. The contact stated that the steering wheel shifted to the left and the contact immediately corrected the steering wheel; however, in the process the vehicle became airborne. The contact stated that upon landing, the front driver’s, the front passenger’s, and rear driver’s side tires were deflated. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the control arms, wheel axles, wheel bearings, rims, and tires were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2015 Ford Explorer. The contact stated that while his mother was driving and stopped at a traffic light, the vehicle lost power steering functionality and the vehicle became difficult to maneuver. The contact stated an unknown message was displayed on the instrument panel before the steering wheel seized. After several attempts, the vehicle was restarted, and the vehicle returned to normal functionality. The vehicle was taken to Jamie Tires; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on a separate occasion, while her sister was driving the vehicle, the vehicle lost power steering functionality. The vehicle was not diagnosed or repaired for the most recent failure. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 92,000.

Mileage: 92,000

Loss of power steering assist

The contact owns a 2015 Ford Explorer. The contact stated that after having the tires replaced, while in reverse or while driving at various speeds, the vehicle was losing power steering functionality. The failure had become a persistent failure. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 149,466.

Mileage: 149,466

Lost control of steering. Was extremely hard to contor vehicle. Put me at great risk of accident.

I experienced and continue to experience intermittent sudden loss of Electric Power Steering while driving. The sudden loss of Electric Power Steering (EPS) is not accompanied by any warning light or alarm indicating there may be a problem. EPS returns intermittently. Other model years of the 5th Gen Explorers have been recalled for similar issues with the EPS system, but my vin has not been included in those recalls. My personal safety and the safety of other drivers was put at risk because the steering wheel seized up and became very hard to turn resulting in me losing control of the vehicle for a few moments the first time it happened. The most dangerous part of this situation is that the sudden loss of the EPS happens unexpectedly; I almost drifted into the right lane while executing a turn from the left lane due to the steering wheel transitioning from fluid to very stiff. I've scheduled to have the local dealership run a diagnostic, but this issue has not yet been evaluated in any local professional capacity.

The power steering failed while driving, which made it difficult to navigate the turn safely

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping while driving. The contact stated that the failure had caused water to leak into the vehicle. The contact stated that there was water leaking into the infotainment system, onto the phone charging area, and onto the floor. The vehicle was taken to the dealer, where it was confirmed that there was no water damage inside the vehicle. Additionally, the dealer informed the contact that unknown steering components located underneath the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 65 MPH, the vehicle lost power steering functionality and the vehicle became difficult to maneuver. The contact stated an unknown message was displayed on the instrument panel before the steering wheel seized. The contact was able to pull over on the side of the road. The contact turned off and restarted the vehicle and the vehicle functioned normally. The failure had occurred on several occasions. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

Mileage: 150,000

The contact owns a 2015 Ford Explorer. The contact stated that while driving into a parking lot, the electric power steering became inoperable. The steering wheel was difficult to turn. The message that the “Electric Power Assist Off” was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response. The failure mileage was approximately 71,000.

Mileage: 71,000

Power steering has failed on the vehicle which causes serious safety risks when driving. During cold temperatures the power steering freezes completely and drivers are unable to turn the wheels at all leaving us stranded. We have had the rack & pinion replaced and the power steering re-programed by Ford 3 separate times with a professional repair/alignment shop and continue to experience the problem. Power Steering issues are a well known problem and many similar year/models have been recalled previously. I firmly believe this is a manufacturing defect on Ford's part and all models of the ford explorer from this year should have been recalled instead of only select models/VIN numbers.

Mileage: 141,305

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the message "Power Steering Failure" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local mechanic who diagnosed and determined that the power steering control module and power steering motor rotation angle sensor had failed and needed to be replaced. The vehicle was not yet repaired. The local dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 90,000.

Mileage: 90,000

Vehicle will Randomly flash service track soon and a steering assist fault while driving down the highway. This will cause the steering to completely lock up and you are unable to turn at highway speeds.

Steering rack failed while driving and locked the steering wheel. There was no early signs of failure nor any indications in the dashboard or any abnormal behavior prior to the failure of the steering rack. I was on a road with little traffic and was able to stop and turn the car off and back on while applying force to the steering wheel, whic eventually allowed me to turn the wheel. This happened at ~106,000 miles which seems to early to have this kind of catastrophic failure. I got lucky this time.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 30 - 35 MPH, the steering suddenly seized. The contact had to use an excessive amount of strength to maneuver the vehicle. The contact pulled over to the side of the road and turned off the vehicle and waited for a while before restarting the vehicle. After restarting the vehicle, the power steering regained proper functionality and the contact drove to the destination; however, once arriving at the destination, the vehicle lost power steering functionality. The message “Steering Fault - Contact the Dealer” was displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the rack and pinion and steering assembly had failed and needed to be replaced. The vehicle had been repaired. The contact learned of NHTSA Campaign Number: 14V286000 (Steering) that was related to the same failure; however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 34,971.

Mileage: 34,971

The contact owns a 2015 Ford Explorer. The contact stated that on two separate occasions, the power steering assistance failed to operate as needed. The contact stated that the "Power Steering Assist Fault" and the traction control warning lights were illuminated on the instrument panel. The dealer was notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer was also notified of the failure and a complaint was filed. The contact was also referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 80,000.

Mileage: 80,000

My steering fault light started to regularly come on. I took my vehicle to Firestone and was told they could not repair it, due to there being a steering recall. I was advised I would have to take my vehicle to Ford. Upon doing so, I was told at Ford there is no steering recall for my vehicle, only a panel recall. Yet, there is a steering recall for other Ford vehicles right now. The Ford Explorer is experiencing the same steering issue. I am having to pay more than $3,000 to fix an issue that should be a recall. Plus, the Ford advisor told me this is a safety issue.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the steering wheel seized, causing the vehicle to become difficult to maneuver. The message “Service Advance-trac” was displayed, and the traction control warning light was illuminated. The vehicle was driven to a dealer where it was diagnosed that the power steering rack and module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure was mileage was 63,450.

Mileage: 63,450

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist failed to operate as needed. Additionally, the "Steering Fault Assist" message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic; however, the mechanic could not determine the cause of the failure. The contact continued driving the vehicle until the ABS and traction control warning lights were illuminated on the instrument panel. The steering wheel seized, and the vehicle was towed back to the independent mechanic. The contact was informed that the rack and pinion needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 100,000.

Mileage: 100,000

I had just pulled out of my driveway when I heard a "clunk" and the power steering seized up. Dash lights indicated "Steering Asist Fault Service Required" and "Service Advance Trac". I had to drive around the block (pulling very hard on steering wheel) to get it back in my driveway. It was frightening not having full control of the car. There is a Recall for Ford Explorer Steering Issues (NHTSA CAMPAIGN NUMBER: 14V286000 and NHTSA CAMPAIGN# 21V537000) "Cross axis ball joint to seize" but my VIN is not in the recall but should be. This is a SERIOUS SAFETY ISSUE that needs to be addressed by Ford Manufacturing.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing 3 MPH, the steering wheel became difficult to turn. The power steering fault warning light was illuminated. The vehicle was towed to the independent mechanic to be diagnosed. The contact was informed that the power steering failure was caused by a rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 17V530000 (Steering). The manufacturer and dealer confirmed that the VIN was not included in the recall and referred the contact to NHTSA Hotline to report the failure. The failure mileage was 187,800.

Mileage: 187,800

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended, and the turn signals were inoperable. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated due to a signal stating dealer locked. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with steering column failure. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000.

Mileage: 105,000

Part became loose in the steering rack. The metal piece that came loose was lodging itself in-between the teeth on the rack and would prevent steering to move without additional force. It appears that a washer or metal round piece came loose and then randomly becomes lodged/stuck in the steering rack. Pictures and full details are available upon request. My safety was affected by reduced steering capability. Problem is reproducible. No warning lamps or messages.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55-60 MPH, the “Service Track Error” message was displayed on the instrument panel. The contact continued to drive to the destination where the vehicle was parked for several hours. After restarting the vehicle, the “Service Track” and “Steering Loss - Stop Vehicle” messages were displayed. The vehicle was inoperable and towed to the residence. An independent mechanic arrived to the residence and inspected the vehicle, diagnosing that the steering motor and module had failed and needed to be replaced. The vehicle had not been repaired. The dealer was contacted, and it was confirmed that the VIN was not included in a recall relating to the failure. The manufacturer was not made aware of the failure. The failure mileage was 240,000.

Mileage: 240,000

For a few weeks, I thought I had developed an air bubble in my power steering system, as occasionally, steering would have a very slight resistance that I could pull through with minimal effort. I went to check my power steering fluid and upon inspection and research, discovered that my vehicle (a Police Intercepter Utility, equal to a base model Explorer) has electric power steering, not hydraulic. I figured the issue was just a minor quirk of the electrical power steering motor kicking in. A few days ago, my power steering failed completely failed while driving at about 35mph. Only once did the dashboard light up with a warning about servicing advanced stabili-trac and something else closely related. The alert lights went out on their own after about 5 seconds and steering returned to normal. Later the same day, steering became very difficult again with no alert lights and it has remained very difficult to steer the vehicle at any speed since then, identical to the failure of a hydraulic power steering pump. I have not yet talked with Ford or any mechanics about the issue, but I plan to do so swiftly. Upon research, there are at least 280 identical complaints about identical make, model, and year vehicles. It may be time for a formal recall on the affected parts.

The contact owns a 2015 Ford Explorer. The contact stated that while accelerating from a parking lot and starting to make a turn, the contact heard a loud grinding sound coming from the steering wheel while completing the turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion gear failure. The contact was informed that the rack and gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to call the NHSTA Hotline for assistance. The failure mileage was approximately 78,000.

Mileage: 78,000

Power steering rack failure

The contact owns a 2015 Ford Explorer. The contact stated while attempting to turn the vehicle to the left or right, an excessive amount of force was needed to turn the vehicle. The contact believed that the power steering had failed. The contact stated that while turning the vehicle to the right the failure seemed more pronounced than while turning to the left. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed there was no recall associated with the VIN. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 102,000.

Mileage: 102,000

The contact owns as 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed. The service advance track and terrain system management fault lights were illuminated. The contact drove the vehicle home unrepaired. The contact stated that the vehicle was repaired a year prior due the power steering failure. However, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 109,000.

Mileage: 109,000

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH, the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. The vehicle was then taken to the dealer, who diagnosed failures with the steering gear and outer tie rod. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 148,000.

Mileage: 148,000

The contact owns a 2015 Ford Explorer. The contact stated that there was an abnormal grinding noise detected while making a turn. There was a crunching noise detected while entering the driveway. The contact stated that the passenger's front seat was not moving. The driver’s side rear inflator seat belt failed to latch. The rear seat belt warning light was illuminated. The vehicle was taken to the local dealer, who informed the contact the seat belt buckle needed to be replaced. The track on the seat needed to be replaced. The dealer was unable to determine the cause of the steering failure. The vehicle was not repaired. While driving at unknown speeds, the steering wheel seized. While making a turn, the driver had to pull the steering wheel to correct the steering. The steering power assist fault message was displayed. The vehicle was taken to an independent mechanic, who informed the contact that the seat failure was due to the motor. The manufacturer was not contacted. The failure mileage was approximately 126,000.

Mileage: 126,000

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the power steering failed, and the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 96,000.

Mileage: 96,000

My steering lost all power and basically froze going straight. I was almost home, within 500 feet and managed to strong arm it into my driveway. I have 2 warning lights on, Service Advance Trac and Service Power steering Now. Something with in the steering system is not right. My safety was not a concern when it happened as I was slowing down to turn into my driveway Looking online, this seems to be a major problem for many people No inspections as yet, since I would need to have it towed someplace I mentions those 2 warnings above.

The electric power steering shuts off at random times. The power steering goes out and the steering may lock according to the Sonora Ford Dealership. The dealership said that the car is not safe to drive without the steering rack replaced. The dealership also noticed a clunk in the steering rack when turned lock to lock. When the steering turns off a red warning signal appears on the dash with a Battery symbol and a message to check charging system.

Vehicle power steering failure, causing locked steering. After reading, am finding this is a major problem with many Ford models. There has been recalls on many other models. No warning at all just locked up. Luckily did not happen to my wife at highway speeds. DTC codes U3000-96 U2011-61 C1B00-2F U3003-68 U0415-00

Mileage: 151,126

The Power Steering was not working and a Low Voltage Warning came on saying power consumption was being reduced. I took the car to a mechanic and he tested the battery and alternator output. They both checked good. After driving for 10-15 minutes, the power consumption reduction turns off and things go back to normal. This happens on almost every drive.

I was driving my 2015 Ford Explorer SUV and the wheels locked into going straight and I was unable to turn. This happened with no warning at all. We had the car looked at by a mechanic and they stated it was the power steering, and that the electronic module went out and the whole steering rack and pinion would need to be replaced. They suggested we contact Ford as there were recalls from the 2011-2013 models of the Ford Explorer for the same exact thing. Ford could not help us and suggested we contact the NHTSA to see if our VIN number had been missed for a recall. My safety and the safety of everyone else on the road around me was definitely put at risk. If I had been anywhere else, or going faster I would have crashed.

Clients steering locked up driving down the road. Had to stop and get a tow. Looking at the issue, found the electronic steering rack and pinion was locked, able to break it free but grinds bad. See other recalls for earlier and later years but not the 2014, seems to be the same issue, client could have been killed or killed others on the highway with no warning for a faulty part.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 5 MPH down the driveway, the steering wheel was turned to the right and the contact heard an abnormal grinding sound. The contact stated that the steering wheel failed to return to center after completing the turn. The contact had to manually turn the steering wheel to center and heard the grinding sound again. The contact also felt a vibration in the steering column. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 107,657.

Mileage: 107,657

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle steering wheel had become firm. The power steering warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty sensor that was integrated into the steering column. The manufacturer was made aware of the failure and filed a case. The failure mileage was approximately 85,000.

Mileage: 85,000

The contact owns a 2015 Ford Explorer. The contact stated the vehicle was very difficult to steer while in park or while driving at slow speeds. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.

Mileage: 139,000

I own a 2015 Ford Explorer. While turning out of the driveway the steering locked up and i cannot get it to unlock, we were lucky to get it out of oncoming traffic. We were terrified!!! After reading multiple complaints it seems to be a recurring problem for many. It happened on 9/14/2023. We had no warning of any type before it malfunctioned. Please help us Ford owners out, as Ford has already been aware of it happening many times.

The contact's son owns a 2015 Ford Explorer. The contact stated that the steering wheel seized while starting the vehicle. While driving at various speeds, the steering was making an abnormal sound. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the electrical motor, steering column, strut, and front end had failed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated related the failure to NHTSA Campaign Number: 17V530000 (Steering). The manufacturer was contacted. The failure mileage was approximately 130,000. The contact stated the vehicle is a 2014 not 2015.

Mileage: 130,000

when you hit the gas the steering turns when you let go it straightens back out please look into this i might cause an accident or loose control of the car

I encountered intermittent stiffness in the steering while driving. It felt like it might not steer. And then it loosens up and is okay for a moment or two. I took it to my local mechanic. At first, they thought it to be a lubrication issue. The situation increased. I took it back. They explained previous years of my model had a recall related to the power steering assembly. And that is what they believe it to be. I did reach out to Ford directly, but they are not going to do anything. There are no warning lights or additional inspections. I do see this has appeared on forums.

The power steering in my 2015 Ford explore completely locked up due to the steering gear going out. I am fortunate enough that it happened that low speed and no one was harmed. I could only imagine what would’ve happened if I were on a highway or interstate. It has been inspected and diagnosed by a Ford dealership, and they concluded that it was indeed the power steering gear. At the time it went out. There were no warning signs or lights on the dashboard that would have made me think it would go out.

I own a 2015 Ford Explorer. While turning out of the driveway the steering locked up and i cannot get it to unlock, we were lucky to get it out of oncoming traffic. We were terrified!!! After reading multiple complaints it seems to be a recurring problem for many. It happened on 07/15/2023, and we haven't been able to get it to a shop yet they are all closed until Monday. No one at this time has taken a look at it seeing how it was in the driveway of family. We had no warning of any type before it malfunctioned. Please help us Ford owners out, as Ford has already been aware of it happening many times.

I have a recall on rear suspension I have called to have the repairs done several times I was given response of they didn't have the parts needed and would take several weeks . Rear suspension is very unsafe and now the engine cooling component is causing issues with over heating and not giving any warning lights on dash and am afraid found cause fire or some unsafe issue

Last year I had to have the electric power steering pump replaced as it completely locked up almost causing an accident while trying to turn, this year now the steering shaft froze up while driving in traffic. Totaling $3,100.00 to fix when I was told this is something that should never need to be replaced and I drive my vehicle very carefully with my children in it .

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 35 MPH and turning the vehicle to the left, the vehicle lost power steering functionality. The contact stated that the steering wheel was also jerking while attempting to steer through the turn. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but recurring. The contact stated that the failure occurred mostly at slower speeds while turning. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the intermediate shaft needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 81,000.

Mileage: 81,000

The steering wheel was no longer operable(loss control of vehicle) We were turning into a gas station to purchase gas and the steering wheel failed I was able to miss the car at the pump next to the one I was attempting to park at. I purchased this vehicle 3/10/2023 I was not aware of any recalls or anything until tonight. I did not have any lights on indicating an issue but I had been reaching out to the dealer because I sensed something was wrong with the vehicle. My attempts to get it diagnosed went ignored until 4/25/23 when this incident occurred.

Mileage: 143,515

The contact owns a 2015 Ford Explorer. The contact stated while starting the vehicle, the front windshield wipers activated independently. The contact removed the fuse to stop the windshield wipers. The vehicle was not diagnosed. On another occasion while starting the vehicle, the vehicle lost power steering functionality with the steering assist fault message displayed. The contact turned off and restarted the vehicle and the message disappeared and the power steering functionality returned. The vehicle was not diagnosed. On another occasion while the contact shifted the vehicle into park(P), the vehicle delayed recognizing that the vehicle was in park(P) and failed to turn off as needed. The manufacturer was contacted but provided no assistance. The failure mileage was 170,000.

Mileage: 170,000

I am unable to take this matter to the dealer, as they have shut down thier business.

The contact owns a 2015 Ford Explorer. The contact stated while driving 10 MPH and making a right turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and had the rack and pinion replaced on two separate occasions. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 91,000.

Mileage: 91,000

EPS unit started clunking loudly when turning right in a parking lot. Replaced by a mechanic and clunking no longer present.

Vehicle use an electrical power assist. Vehicle became hard to steer leading to unsafe condition.

Without any warning, the engine and power system failed while on the highway. There was no system warning lights preceding the event, and the vehicle had be well maintained. We were lucky to have been able to get off the road by safely coasting. Once towed to the mechanics, we were told that a rod had failed and entire would need to be replaced.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55-60 MPH, the steering wheel was difficult to maneuver. The contact stated that the vehicle had lost steering gear functionality. The contact was able to pull the steering wheel and regain control. There was an unknown steering message displayed. The contact stated that the traction control warning light was illuminated. The vehicle was towed to the local dealer where it was diagnosed that the steering gear, connecting rod, and rear toe link needed to be replaced, but the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was unknown.

We have had power steering loss upon starting our 2015 Ford Explorer front wheel drive with park assist. This evening 2/13/2023 my wife called me to tell me the steering has stopped working again and she could not turn the wheels. The power rack has totally failed and I AS A STRONG MAN COULD HARDLY turn the wheels. I limped it home and it was all I could do to turn the wheels even going down the road. I am upset that Ford would of made this type of self sealed power rack that can fail and one will lose all control of the steering. Because it is so hard to turn the wheels. No woman can turn when in this situation and can wreak their Explorer because of this failure. Ford need to fix this issue and not just put the same part back into the Explorer. So anyone that owns a 2015 Explorer be aware of this issue!!

After several instances of intermittent loss of steering, the steering is now suck in manual mode (very stiff if not impossible to turn wheel). Luckily my wife was just pulling out of the driveway and not attempting to make a turn in traffic!! The dealer said it needs a new rack but at my expense!!?? $2500-3200. I am appalled that Ford has not addressed this issue yet. 2013/14 models covered, 2016 models covered. Why not 2015 models?? Its THE SAME EXACT ISSUE!!! Now I have a $12,000 brick sitting in the driveway. HEY, FORD!!! PLEASE HELP!! this is a very scary safety issue!

I was driving at about 50 mph and didn't have control of steering luckily I didn't panic and got safely off the highway. Never showed any signs that it was malfunctioning and it just went out. Took it the dealership and they told me it would be $2300 to repair.

My steering column was fine one day, and then very loud the next. We took the car to our dealership. They figured out what was wrong... the steering gear went out which caused the complete steering gear assembly to be replaced. But, then they could not get the part from Ford. They said it was a "known issue" and Ford was not releasing the necessary part to have this repaired. They had my car four weeks before Ford agreed to ship the part. I am guessing they had to make sure the parts in inventory would not have the same issue. They would not release my car back to me because they deemed it "unsafe to drive". Finally five-six weeks later, I have my car back repaired.

the steering makes a loud pop noise when turning sometimes locks up

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 50 MPH, the steering became very difficult to turn. The contact was able to steer the vehicle; however, extra effort was needed. There was no warning light illuminated. The vehicle was driven back to his residence and the vehicle regained power steering functionality after turning off and then restarting the vehicle. The contact stated that he recently started hearing a grinding noise coming from the transfer case. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the PTU transfer case needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V286000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

Mileage: 160,000

My 2015 Explorer power steering failed while I was driving and resulted in no control of my vehicle. The Ford dealer has indicated that the Rack And Pinion Assembly, Part Number: E5BZ3504AM needs to be replaced. This is a serious safety concern. I had replaced this part a few years ago but fortunately that time I only experienced creaking noise while turning. Now Ford is telling the dealer there are no parts nationwide and my car is sitting at a dealership and has since August. This needs to investigated as Ford Motor Company will likely supply the service department with another one of these dangerous parts.

Steering wheel becomes stiff, and at times locks up while vehicle is in motion no matter the speed. I almost lost complete control when the wheel locked briefly while exiting the highway on a curved off ramp. Thankfully my wife nor my teenage daughter where operating the vehicle, I was. Having had experience in vehicle operations while in combat, I was able to regain control without further incident. This unpredictable malfunction should truly be looked into and rectified by manufacturer.

Power Steering Assist Fault on 10/17/2022. Steering wheel would not move (or was very difficult to turn the wheels at all). Had this occurred while driving it would have been near impossible for my wife to steer the car and likely would have caused an accident. Fortunately it happened first thing in the morning when starting the car in our garage. Towed to repair shop and they confirmed the entire steering rack needs replacement (electric steering). Warning light for same problem occurred 11/23/2021, but after restarting vehicle the warning indicator went away and the steering unlocked. Took to service shop but they could not replicate the problem and cleared the codes, and the code did not come back. This time however there is no solution other than to replace the entire steering rack at great expense.

Driving down the road and making a right turn into a gas station, I heard a popping noise coming from the front, passenger, tire area. I let it go for a couple days but the noise didn't go away. A day earlier, I picked up the vehicle from Ford (had the recalls addressed). Never was informed of a problem with the front end what so ever...I decided to take the vehicle to Firestone. They checked and found the "rack and pinon" needed to be replaced because the popping noise was coming from inside the system. The repair was estimated to cost $2600.00. Firestone informed me that they called Ford for replacement cost and Ford said they didn't have any to sell. I've read various chat rooms for 2015 Ford Explorer issues and found NHTSA was aware of the problem but no recalls had been issued by Ford. NHTSA, I urge you to push the manufacturer, Ford, to issue a recall on 2015 Ford Explorers and have the rack and pinon issue fixed. This must happen before unsuspecting drivers and their passengers (let alone other drivers and maybe even pedestrians if the car's steering wheel was to lock up as has been reported by other drivers in chat rooms) are hurt or killed. I hope this complaint will be the one that compels NHTSA to act on a recall. After 20+ years working for DOT, I have hope that NHTSA will push Ford to act. Thank you.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at highway speeds, the steering wheel seized in a certain position with the "Steering Assist Fault Service Required" warning message on the instrument panel. Upon restarting the vehicle, the power steering failed to operate as needed and excessive force was needed to steer the vehicle. The contact was able to reset the vehicle and drove to the dealer where the vehicle was diagnosed with a defective electric steering rack. The manufacturer had been notified of the failure and was informed that there were no recalls on the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 145,000.

Mileage: 145,000

Vehicle lost power steering while driving on highway. My self along with 4 other passengers was in danger of running into other vehicles . I was able to get vehicle to repair and the dealership service department has t replace the Electronic Steering gear and program. There were no prior warning before we lost control.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lost power steering functionality. The contact turned off the vehicle and allowed the computer to reset itself. The failure persisted. The power steering assists warning light was illuminated. The dealer was contacted; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000. The consumer stated that the vehicle was repaired but soon failed again. At the time of the second failure, the "Steering Assist Fault" was displayed on the dashboard, and it took multiple tries to get the vehicle moving again.

Mileage: 79,000

The power steering went out while I was driving. I had to hold the steering wheel all the way to the left just to go straight. Had the car towed to the dealership where I was informed the repair would cost $3000 and Ford will not cover any of it. Was told that Ford does not even make the part any more because they had so many problems so they would have to order a refurbished part in order to fix.

2015 FORD EXPLORER ELECTRONIC POWER STEERING ASSIST MODULE RACK AND PINION MY WIFE STARTED THE VEHICLE AND A POWER STEERING LIGHT CAME UP ON THE DASH.WE HAD NO POWER STEERING,THANK GOODNESS IT HAPPENED IN OUR DRIVEWAY AND NOT ON THE ROAD SOMEWHERE. WE WERE ABLE TO GET THE VEHICLE TO THE NEAREST FORD DEALER AND THEY TOLD US THE ELECTRONIC POWER STEERING ASSIST MODULE RACK AND PINION WAS BAD. WE HAD TO PAY $2500 UP FRONT TO ORDER THE PARTS AND WERE TOLD THE PARTS WERE ON BACK ORDER AND MAY TAKE 2 WEEKS TO A MONTH OR MORE TO COME IN.THEY TOLD US IT IS A SAFETY ISSUE AND NOT TO DRIVE THE VEHICLE UNTIL FIXED.I STARTED LOOKING UP THIS PROBLEM ON THE INTERNET AND FOUND OUT THIS WAS HAPPENING TO MANY OTHER VEHICLES,FORD EXPLORERS THANKS FOR LOOKING INTO THE PROBLEM AND SAVING LIVES

The contact owns a 2015 Ford Explorer. The contact stated that while pulling into the driveway at an undisclosed speed, the steering wheel seized with the Service Advance Trac and Steering Loss Stop Safely messages displayed. The contact related the failure to a faulty rack and pinion and steering column; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel became inoperable. The power steering assist and advance track warning indicator lights were illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 69,053.

Mileage: 69,053

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized. The steering fault message was displayed while the advanced traction control warning light was illuminated. The vehicle was towed to the residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 70,000.

Mileage: 70,000

I was driving up north to spend the weekend camping with family and 2 hours into our trip two light went off one being the steering wheel check light a d the other being the advance trac light. I had to pull over completely because i was unable to drive the vehicle.

Every since I bought this vehicle I have intermittent power steering failure while driving. I was assured in the past that the toe link recall took care of this problem but I still continue to have this problem, although not as frequent as was before. While drive when it goes out I get the following errors flash: Service Advan Trac, Steering Assit Fault, and Hill start assist not available. These are the warnings that flashes. As of now, if I can get pulled over and turn off the vehicle and let it sit. Everything runs normal. But what is strange this last time I also got a Power Steering Low error flash up. This is dangerous and I can not believe FORD has not recalled my vehicle for the module when all the years and some of my years have been recalled for it. This is a $$$$ repair.

This has been an intermittent issue for approximately a year. The vehicle experiences binding popping when turning. The steering sticks and takes a second to return to function. I have almost missed curves because of the malfunction. It has not been examined by a dealership, but by a few independent mechanics. Sometimes it cannot be duplicated and in other instances it happens so quickly the tech cannot assess the issue properly. I have not had any warning lights or alerts other than the activity. I am scared to drive my vehicle especially with my kids inside. I have read several forums and this is clearly an issue that Ford is aware of, but has chosen to do nothing about. Please help.

I purchased this vehicle in May 2021. Within a week after purchasing, the power steering went out completely. When this happened, an indicator came on the dash that said "Steering Assist Fault-Service required". Another indicator came on as well that said "Service Advancetrac". Not only did the power steering go completely out, but the selector that allows me to change modes from grass, snow, sand, normal conditions was not working either. It was no longer lit up and would not respond when I tried to change it. This exact same scenario has actually HAPPENED 6 TIMES NOW in the past year, with the most recent happening on June 21, 2022. Each time, it happens when I am going to a relatively slow speed (under 25 mph) and it is VERY difficult to get it off the road due to the power steering being out. I am only reporting now because I didnt' know how to report it, or that it would do any good at all to do so. When this happened that very first time a week after I purchased it, the dealership said that I would need to have something with the steering replaced. I complained that I had only had the vehicle for 1 week, so they took it back to repair it. The repair apparently didn't fix it becuase it keeps happening. I transport my children in this vehicle daily. If the power steering fails again at a higher speed, a collision is very likely. I do not know why the Advancetrac selector goes out as well when this happens, but it happens every time. Each time this happens, I have to get it to the side of the road, turn off the vehicle, let it sit for a few minutes, and it is usually back to normal when I start it back up. When this happens, there are no indications prior to it that something might be wrong. It is completely random when it happens.

Driving 65-70 mph on highway headed home steering seemed a little stiff going into a curve then cleared up. 10 miles further down the road the steering seems a little hard to keep in my lane and then felt normal again. Coming into town slowing down to about 35-40 mph Service Advancetrac soon light came on. I slowed down as there was no where safe to pull over safely and turned on hazard lights until I could look for a spot to pull over and call my husband. Drove a couple more miles and pulled into a parking lot just as the steering loss light came on and all steering capability was lost. I’ve seen many complaints from owners of same make and model with this problem. Makes me curious why there is no recall on this year model when there are calls for this on previous year models

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized. The contact manually steered the vehicle. The vehicle was taken to an independent mechanic and diagnosed with power steering module failure. The mechanic informed the contact that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

Mileage: 81,000

Steering locks up while driving, no warnings or anything just cannot steer the vehicle.

The contact owns a 2015 Ford Explorer. The contact stated while driving 25 MPH, the vehicle lost power steering functionality. The Power Steering Assist Fault and Service Advance Tract messages were displayed. The contact veered to the side of the road and waited. The contact continued driving the vehicle using extra effort to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.

Mileage: 106,000

The Ford electronic rack and pinion system just failed. No warning light, no advance notification. Driving vehicle down road and abs ability to steer vehicle becomes impossible. Stopped vehicle and brought to dealership. In any other circumstance this could have led to a crash with injuries or death. Googled problem, and innumerable instances of this happening with Ford vehicles. Surprised this isn’t a recall item already!!

The contact owns a 2015 Ford Explorer. The contact stated that while his wife was driving approximately 25 MPH and making right turn, the steering wheel suddenly malfunctioned and became difficult to turn causing the vehicle to drive off the road. The vehicle was taken to the local dealer who diagnosed that the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 163,000.

Mileage: 163,000

Electronic power steering failure, no warnings no lights on dash, steering completely bound up was unable to control vehicle, vehicle came to a halt on side of road narrowly missing a service pole, powered off vehicle and started again, steering was active but decided not to risk driving and called a tow

The contact owns a 2015 Ford Explorer. The contact stated that while driving approximately 55 MPH, the power steering failed to operate while the power steering system and advance track warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000. The VIN was not included.

Mileage: 90,000

Electric power steering rack and pinion failure -- no communication to steering module. Currently available for inspection but may require immediate repair or sale of vehicle due to requirement of drivable vehicle. Inability to steer may have resulted in damage to person, vehicle and/or property if not immediately realized and car parked. Problem confirmed by independent service center (AAA Carolinas service center). No inspection of vehicle or component by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem prior to the failure, although irregular but continuous issues with sensor re: putting transmission in park for 2+ years.

Rack and pinion failure while driving vehicle at speed. Unable to turn steering wheel without strenuous effort. Terrain Management fault, Advance Trac fault and Steering Assist fault lights/warnings indicated on dashboard.

The steering system failed twice without notice. The car would not steer while running, nearly causing an accident. The problem had been reproduced and confirmed by the dealer. Uknown if the component was inspected by the manufacturer. There were no warning lamps or messages, the steering simply stopped responding and locked up.

When making a right hand turn I noticed that the car began making knocking/thumping noises. Shortly after those noises began, when I attempted to turn left the steering wheel got stuck in the left turn position. I had to jerk the steering wheel hard to get it to straighten out. If I had not been able to get it straightened out I could have driven off the road or into oncoming traffic. Ford had to replace the entire steering rack and the dealership acknowledged that this is a known issue for 2015 Explorers.

I was driving and my power steering failed. The following messades appeared on my dash: Terrain Management System Fault Service AdvanceTrac Hill Assist Fault Electric Power Steering Failure. I was able to turn off the car and turn it back on again and the messages went away and my power steering worked again. A few days later, same issue occurred and the power steering never came back. Very hard to turn currebtly. I did some research and found that Ford had issued a recall for the same issue in previous years for the Explorer. I also found thousands of other owners had the same issue with the 2015 Explorer. Ford needs to step up and issue a recall on the 2015 Explorer for the power steering issue gefore someone is injured or killed.

The steering on my 2015 Explorer, the rack and pinion, is broken. My SUV has only 55K miles and has never been driven off-road. For repairing this issue, the cost is $3300. I called Sheehy of Gaithersburg, from whom I purchased the SUV, and told them the problem after finding out that this was a known issue. According to them, they are aware of it, but there is no remedy at this time. I was a bit bewildered because there was a remedy, i.e., fix the rack and pinion. Nevertheless, I was told that it was okay to drive with faulty steering despite the safety issue; furthermore, I won't be reimbursed if I decide to fix it. I am just so disappointed that Ford is okay with taking such a position, especially since it is a known safety issue.

I was driving my Ford Explorer and pulling a trailer behind it. I was about half way through a left hand turn at a major intersection when the power steering stopped working and my vehicle jerked hard to the right. Myself and my family were put at risk due to me barely being able to control the vehicle enough to avoid a collision with another vehicle, a telephone pole, and a curb after the steering system failed. The vehicle was taken to the dealership where the entire steering system was replaced at the cost of $2,500 to my family. There were no indications of any problem before this occurred.

Explorer has approximately 69k miles. Rack and pinion has to be replaced. Rubbing sound when wheel is turned and steering wheel 'sticks' when turned. Power steering power is also affected. Not under warranty. Checked by independent repair shop.

Was driving at a speed of 45 mph. Suddenly my power steering went out. Could barely steer it. A steering assist fault service required and advance trac system lights came on. My 4 wheel drive did not work. I have had this vehicle for 3 years and only put 20,000 miles on it. It has a little over 100.000 miles on it. It is gonna cost me 2400.00 to have this issue fixed. I noticed a lot of 2015 Ford Explorer Sport vehicles are having this concern! Please help us!! Thank you so much!

The rack and pinion is bad and grinds when turning. Yes vehicle is available for inspection if needed. no warning lamped have shown up to date other than major grinding when turning.

The contact owns a 2015 Ford Explorer. The contact stated that while his son-in-law was driving, the power steering assists error message was displayed however, the vehicle was still drivable. The contact stated that the turn signal failed to stay in place while signaling left or right turn. The turn signal switch failed to operate. The contact stated that several days later while driving the steering wheel was difficult to maneuver. The vehicle was taken to the dealer a month later where the failure was diagnosed as the rack and pinion needed to be replaced. The vehicle was currently at the dealer for repairs. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 60,000.

Mileage: 60,008

My son-in-law was driving our car with his family and the power steering went out while on the highway. The error message on the car was “Steering Assist Fault Service Required’. He could barely control the car to get it off the highway and back home. My husband took it to the dealership the next day but the error message had disappeared. The dealer was unable to diagnose the problem because they couldn’t get the diagnosis code for the issue. Then I was out with my step daughter driving the car and the power steering went out, same error message along with a new error message that read “Steering Fault Service Now”. This has happened several times so we took the car back up to the dealership and they have told us that they can’t replicate the problem and can’t get the diagnosis code so they can’t fix anything. The car has been with them for five days. I explained to the service writer that this issue keeps happening and the car keeps giving us the error message. Are we supposed to just wait until it goes out again and we end up in a horrific car accident? I have read incidents on this site with the same year, make and model all talking about the same issue yet Ford hasn’t recalled the 2015 Explorer to fix this problem. We have photos of the error messages and showed the service writer yet as it stands now they can’t do anything.

I drove to a soccer tournament with my wife and 3 small kids over 2 hours away from my home. about 5 mins away I received an alert that my advance trac system was disabled. When I was pulling in the hotel parking lot I received a warning that I had a steering system failure and to stop the vehicle. At this point it the power steering was totally disable and I barely missed hitting a parked car due to lack of steering control. I was able to guide the Explorer to an open space in the hotel parking lot. I was totally frustrated and terrified because if the failure had happened just two minutes earlier I would have likely crashed at highway speeds! So I was stranded in a new town 2 hours away from home with no idea how I was going to get home or how to get my Explorer diagnosed. I had the Explorer towed to a nearby dealership. (Midland Ford in Midland Michigan) to get it diagnosed. In the meantime I had to find away to get my kids and my wife back home 2 hours away before Monday morning (School & Work) without a car and on a Sunday. I was able to to find a way home but we arrived very early Monday morning. I am now facing a repair job of $2600. I surely do not think that I should pay for what is apparently a common and known defect for my Explorer. A clear safety issue that put me and my family at risk while leaving me stranded 2 hours from home.

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH, the steering wheel became difficult to maneuver. The "Steering Assist Fault Service Required" and "Service Advance Track" messages were displayed on the instrument panel. The contact pulled into a nearby parking lot. The contact stated she turned off the vehicle and when she restarted the vehicle, the steering wheel was easier to maneuver. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring while driving. The dealer was made aware of the failure and advised the contact to take the vehicle in for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 60,000.

Mileage: 60,000

Power steering assist light came on and I lost my power steering all of a sudden. Stopped car turned it off started again and it worked for a minute then came back on.

Electronic steering assist gear failed and complete loss of steering was experienced. Driver was traveling at 45 MPH at the time of failure which could have resulted in serious injury or death. Ford was contacted 72 hours ago and has failed to make contact.

Multiple times I have started vehicle and the “steering assist fault service required” light has come on. Never stays on for long and still able to drive car. Spoke with Ford dealership and they said I need to bring it in when the light is on. Well the light has come on as well as “service advance Trac” light and now I can not drive my car. Have lost all power steering. I have looked up recalls and see that this has been a problem for 2011-2013 and a lawsuit in process for 2016-2018. Not sure why 2015 is not also a recall because I have seen multiple complaints for the same problem. I believe this is a Ford problem and should not have to pay to have this fixed. I am lucky I was still in my driveway when this happened. I now have to pay a towing company to get my car to dealership to have serviced, when it could have been taken care of multiple times if it was included in recall.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the steering assist fault and service advanced track warning lights were illuminated, and the vehicle became difficult to steer. The contact continued driving for two miles from where the failure occurred to her residence. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact received notification of NHTSA campaign number: 20V675000 (Suspension) however, the vehicle was not yet taken to be repaired. The manufacturer was made aware of the failure and informed the contact to file a complaint with the NHTSA. The failure mileage was approximate 102,000

Mileage: 102,000

Front rack and pinion while driving experiencing loss of steering control could be fatal if not strong enough to control vehicle inspected and confirmed that it is the rack and pinion

The contact owns a 2015 Ford Explorer. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. The contact stated the power steering warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering assist module needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. The failure mileage was approximately 88,000.

Mileage: 88,000

In July 2020, after car had sat mostly unused from March 2020 to June 2020 due to the pandemic lockdown, steering binded up while turning left out of a parking lot at a slow speed. Had to yank the steering wheel to get it to return to normal steering. Made a popping sound when yanked. Didn’t happen again but in September 2020 started noticing a lot of popping when the wheel would turn left or right at slow speeds. Took car to Meineke. They diagnosed need for new front struts. These were replaced at a cost of $1000. Popping stopped until about November 2020. Noticed it again only intermittently when pulling out of driveway and turning steering wheel far left or right. Would hear a single pop sound. From then until June 2021 would notice this intermittently and had steering bind up again probably 2 more times. Very terrifying to have to yank hard to get steering wheel to turn correctly when driving in traffic. Steering did seem a little loose as well. After reading about the hundreds of complaints about rack and pinions going bad on 2014-2016 explorers and seeing that my car’s symptoms were exactly the same I knew this had to be the issue. I took the car to Meineke and they wanted $3600 to replace the rack and pinion which was way too much. Ford dealer at Oxmoor replaced for $1988. The car had 103,000 miles when the problems started. It had a certified preowned warranty through 100,000 miles so of course this wasn’t covered but a rack and pinion should not fail in a 6 year old car with barely over 100K miles. And having steering that doesn’t work is extremely dangerous. Ford needs to step up and take responsibility for this failure and do a recall in ALL explorers that are having this issue and replace the rack and pinions and reimburse those that have had to pay out of pocket for it. My father worked for Ford and I’ve been loyal to this brand but after spending over $3000 on a car in a matter of 6 months that is barely 6 yrs old, I’m done with Ford.

Steer gear column going out

Rack & Pinion failed on 09MAY21; I did not keep the old one, so unfortunately it is not available for inspection. My safety or the safety of others was put at risk; I was turning onto an active roadway from a local store parking lot, when the steering inexplicably locked up on me in the middle of the turn. It freed enough momentarily, by wrenching with all my strength back and forth on the wheel, to get back off of the road onto the shoulder. I narrowly avoided being hit by oncoming traffic in the southbound lane coming down the hill. Yes, the problem was reproduced & confirmed at an independent service center. He placed it on the lift, we both took turns turning the wheel slowly to the right and left; you could both hear and feel the distinct sound of gears clicking & popping after being turned approximately 2/3rds of the way to the right, then back to the left. We took turns standing under the rack and pinion electric steering box, if you placed your hand on the bottom/base, you could feel the hard thump when the wheel was turned as described above. The wheel would intermittently lock up, requiring us to yank hard on it both ways to free it up. No, it was not inspected by anyone aside from myself and the mechanic. No, there weren't any warning lamps, messages or other symptoms of the problem prior to the failure. It failed suddenly at approximately 93,000 miles.

While driving my vehicle my power steering went out. This was while making a left turn. Luckily there were not other vehicles in close proximity and I was able to safely pull into a parking lot. The Ford dealership said that it is the steering rack and after some online research this seems to be a common issue that isn’t being recalled by Ford.

WHEN DRIVING AT LOW SPEEDS, BELOW 30 MPH, STEERING BECOMES DIFFICULT AND WHEN TURNING THE STEERING WHEEL AND RELEASING IT COMING OUT OF A TURN, THE STEERING WHEEL GETS STUCK BEFORE IT RETURNS TO THE STRAIGHT POSITION. WHEN DRIVING AT HIGHWAY SPEEDS, THE STEERING WHEEL IS VERY DIFFICULT TO TURN, ALMOST AS IF THE POWER STEERING HAS STOPPED WORKING. HOWEVER, NORMALLY AT HIGHWAY SPEEDS, NO POWER STEERING IS NOT AN ISSUE, BUT BECAUSE THIS MODEL HAS AN ELECTRIC POWER STEERING MOTOR, IT SEEMS THAT THE ELECTRIC MOTOR FIGHTS THE OPERATOR AT HIGHWAY SPEEDS. THE RESISTANCE FELT WHILE TRYING TO STEER AT HIGHWAY SPEEDS IS VERY SEVERE AND ALMOST CAUSED AN ACCIDENT, AND THE RESISTANCE OF THE STEERING WHEEL TO GO BACK TO STRAIGHT AT LOWER SPEEDS IS ALSO SEVERE.

Mileage: 120,210

I TOOK MY 2015 FORD EXPLORER XLT IN TO FORD DEALERSHIP TO HAVE RECALLS TAKEN CARE OF TO SEE IF THE ONE RECALL WOULD TAKE CARE OF THE STEERING PROBLEM AND IT DIDN'T. WE HAVE BEEN DRIVING THE EXPLORER SINCE JULY OF 2020 WITH NO POWER STEERING BECAUSE IT'S OUR ONLY VEHICLE. DEALER SAID IT WOULD COST ME 140.00 FOR THEM TO FIND OUT THE PROBLEM. CAN'T AFFORD IT. IS IT GOING TO TAKE SOMEONE TO BE KILLED FOR FORD TO TAKE CARE OF THIS PROBLEM??????? MY WIFE DROVE TO THE STORE WITH NO PROBLEM AND SHE CAME OUT AND GOT IN AND STARTED IT AND HAD NO POWER STEERING.

Mileage: 85,000

FORD EXPLORER 2015 4WD (79,000 KM), CURRENTLY NOT COVERED BY WARRANTY OR RECALL. ON MARCH 2020 WHILE THE VEHICLE WAS UNDER WARRANTEE WITH 70,000 KM, I'VE EXPLAINED TO FORD DEALER THAT THERE IS STEERING PROBLEM APPEARED SUDDENLY WHEN DRIVING, THEY MADE COMPUTER AND TECHNICAL CHECK BUT NO CODE ARISE, THEREFORE, THEY INFORMED ME THAT NOTHING FOUND AND IT MAY NOT REPEATED AGAIN. ON JANUARY 2021 (THE VEHICLE BECAME OUT OF WARRANTY) - 76,440 KM, THE SAME PROBLEM APPEARED WITH WARNING LIGHTS SHOWN SUDDENLY (TERRAIN MANAGEMENT SYSTEM FAULT, SSERVICE ADVANCE TRAC, POWER STEERING ASSIST FAULT) 'THIS HAPPENED APPARENTLY AND SUDDENLY WHILE DRIVING ON HIGHWAY AS THE STEERING SUDDENLY STOP WORKING AND MOVING AND I COULDN'T CONTROL THE CAR AND WAS ABOUT TO HAVE A HORRIBLE ACCIDENT. I'VE HARDLY STOPPED THE CAR ASIDE SWITCH-OFF AND RESTART IT THE PROBLEM DISAPPEARED AND SEND IT TO THE DEALER WHO IN TURN CHECKED AGAIN AND INFORMED THAT NO FAULT IS DETECTED DESPITE SHOWING THE RECORDED VIDEO TO THEM OF THE SAID PROBLEM. THE SAME PROBLEM HAPPENS SUDDENLY MANY TIMES WHILE DRIVING, IT HAS APPEARED RECENTLY AT 79,000 KM (KINDLY SEE THE ATTACHED SNAPSHOTS). TILL NOW, I DON'T KNOW HOW TO ACT AS I'M SPENDING A LOT MONEY FOR CAR CHECK TO FORD WITH NO OUTCOME WHEREAS FORD MANUFACTURER IS NOT ABLE TO DETECT THIS FATAL DANGEROUS DEFECT, AND ALSO IT'S NOT COVERED BY RECALL DESPITE BEING VERY DANGEROUS ON PEOPLE'S LIVES.

RACK AND PINION STEERING HAS GONE BAD. CLICKING SOUND WHEN TURNING AND STEERING UNSTABLE. FEELS VERY UNSAFE AT ANY SPEED.

MY 2015 EXPLORER'S POWER STEERING HAS WENT OUT. I ALSO HAD A 2016 EXPLORER THAT THE SAME THING HAPPENED TO. I HAD A WARRANTY ON THE 2016 MODEL SO THE DEALERSHIP REPLACED THE STEERING RACK AND PINION ON IT. BUT MY 2015 MODEL IS MY HUSBAND'S ONLY VEHICLE TO DRIVE TO WORK AND WE DO NOT HAVE 2500$ TO GET IT FIXED. THIS IS UNACCEPTABLE! THERE HAVE BEEN SO MANY PEOPLE WITH THE SAME ISSUE I CAN'T UNDERSTAND WHY THERE ISN'T A RECALL FOR SUCH A DANGEROUS EXPENSIVE PROBLEM.

Mileage: 120,000

7 MONTHS AGO STARTED HEARING A GRINDING SOUND WHENEVER I TURN THE CAR AND REPORTED IT TO THE SERVICE DEPARTMENT OF THE FORD DEALER WHEN I HAD MY OIL CHANGE. THEY REPORTED THAT THEY FOUND NOTHING WRONG. HOWEVER THE ISSUE CONTINUES AND IS OCCURRING MORE FREQUENTLY. YESTERDAY I BROUGHT TO THE DEALER FOR AN OIL CHANGE AND REPORTED THE THE SAME PROBLEM. THIS TIME THEY SAID THAT MY RACK AND PINION STEERING NEEDS TO BE CHANGED A THE COST OF $2500. THIS IS UNEXPECTED AS I'VE NEVER OWNED A CAR THAT HAD A THIS PROBLEM. ALTHOUGH I HAVE 100K MILES IN IT, ALL OF IT IS FROM FREEWAY DRIVING. NOW WHEN I RESEARCHED THIS ISSUE AND IT IS A COMMON PROBLEM WITH THIS VEHICLE. THE DEALER THAT I GO TO MUST KNOW THIS IAND REASSURED ME THAT THERE WAS NOTHING WRONG WITH MY VEHICLE WHEN I FIRST LET THEM KNOW A FEW MONTHS AGO, I THINKS THEY WERE NEGLIGENT IN LETTING ME KNOW AND AT THE VERY LEAST WARNED ME OF WHAT COULD HAPPEN. NOW I HESITATE TO DRIVE THIS VEHICLE FOR SAFETY REASONS. GOOD THING I HAVE NOT HAD ANY STEERING ISSUES WHILE ON THE ROAD. BUT FOR SOME UNKNOWING DRIVER, A FROZEN STEERING WHEEL COULD SPELL DISASTER.

POWER STEERING HAS GONE OUT IN MY EXPLORER WITH ONLY 62K MILES. HAVE BEEN TOLD THAT IT IS THE STEERING RACK AND PINION THAT NEEDS TO BE REPLACED. MY STEERING WHEEL LOCKED UP GOING 35 MPH IN NORMAL TRAFFIC AND I ALMOST HIT ONCOMING TRAFFIC. HUNDREDS OR EVEN THOUSANDS OF OTHER PEOPLE ARE HAVING THIS PROBLEM! FORD IS LUCKY THAT MY TWO SMALL CHILDREN WERE NOT IN THE CAR WHEN THIS HAPPENED. THERE REALLY NEEDS TO BE REVIEW ON THESE CARS AND A RECALL BE MADE BEFORE SOMEONE DIES!

Mileage: 62,000

SUDDEN FAILURE OF THE POWER STEERING SYSTEM REQUIRING COMPLETE REPLACEMENT OF THE POWER STEERING SYSTEM. ALSO DISABLES THE FORD ADVANCE TRAC SYSTEM. OCCURRED WHILE IN MOTION AT SLOW SPEED W/ MAX SPEED OF 20 MPH. THE DEALER INDICATED THAT THE COMPUTER MODULE FAILED AND REQUIRED THE WHOLE SYSTEM TO BE REPLACED. OCCURRED IN THE PARKING LOT. NOT THE FIRST INSTANCE OF SUDDEN FAILURE, BUT USUALLY STOPPING AND RESTARTING THE CAR CLEARED SIMILAR ERROR, NO OBVIOUS SIGNS OF WAR OR LEAKS/OTHER DAMAGE. PREVIOUS CORRECTABLE INSTANCES OCCURRED IN SIMILAR CONDITIONS.

Mileage: 62,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MADE ABNORMAL SOUNDS WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO BOB TOMES FORD (950 S. CENTRAL EXPY, MCKINNEY, TX 75070) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN, AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 70,000.*DT

Mileage: 70,000

ON 03/31/2021 I TOOK MY 2015 EXPLORER IN FOR AN ALIGNMENT AFTER I REPLACED THE TWO FRONT STRUTS DUE TO A LOUD INTERMITTENT POPPING NOISE WHEN STEERING THE VEHICLE LEFT AND RIGHT AT LOW SPEED. THE POPPING NOISE HAS EXISTED SINCE I PURCHASED THE CAR A MONTH AGO. THE CAR WAS ALIGNED AT BILL BROWN FORD, AND I HAD THEM INSPECT THE VEHICLE TO FIND THE SOUND. THE YOUNG TECHNICIAN WAS NOT ABLE TO IDENTIFY THE SOUND, AND SAID TO BRING THE VEHICLE BACK IF IT CONTINUES. WELL, I JUST GOT HOME AND THE STEERING STILL CLUNKS. AFTER DOING EXTENSIVE RESEARCH AND THE DEALERSHIP CONFIRMING THAT IT ISN'T THE FRONT STRUTS, I AM CONCERNED THAT THE STEERING RACK IS GOING BAD IN MY CAR. AT 58K MILES I SHOULD NOT HAVE THIS PROBLEM AND I AM CONCERNED FOR MY SAFETY. WHAT HAPPENS IF IT GOES OUT ON THE FREEWAY??? I COULD GET KILLED AND CAUSE AN ACCIDENT. WAKE UP FORD!!! THIS IS YOUR RESPONSIBILITY AND YOU PEOPLE ARE PUTTING LOYAL CUSTOMERS IN HARM'S WAY. UNREAL.

Mileage: 58,500

NO POWER STEERING AND A LOUD POPPING SOUND WHEN EVER I TURNED THE STEERING WHEEL TO THE RIGHT. JUST HAD THE FRONT SUSPENSION LOWER CONTROL ARMS REPLACED AT MILEAGE OF 112477. THE FAULTY STEERING WARNING LIGHT CAME ON AND IT APPEARS THIS IS A PROBLEM FORD HAS HAD SINCE 2011 ON THE FORD EXPLORER. I HAVE READ ON THE INTERNET THIS IS NOT AN UNUSUAL PROBLEM WITH THE 2015 FORD EXPLORER, SO WHY HAS THIS ISSUE NOT BEEN REQUIRED TO BE INCLUDED IN RECALL ORDER?? I ALMOST HIT ANOTHER CAR ON A WET RAINY NIGHT AND I WAS GOING STRAIGHT. LACK OF STEERING CONTROL WHEN DRIVING 65 MPH IS A DEADLY EVENT. WILL CONTACT DEALER THAT SERVICED THE FRONT SUSPENSION TO HEAR THEIR SIDE OF THE STORY.

Mileage: 114,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT ON TWO SEPARATE OCCASIONS AT START-UP, THE STEERING ASSIST FAULT-SERVICE REQUIRED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT CALLED RONNIE WATKINS FORD, INC. (101 GEORGE WALLACE DR, GADSDEN, AL 35903) WHERE SHE WAS GIVEN AN ESTIMATE FOR THE REPAIR AND DECLINED THE OFFER. SHE THEN HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE STEERING GEAR. AFTER THE SECOND FAILURE, THE CONTACT HAD A FAMILY MEMBER DRIVE THE VEHICLE TO HER RESIDENCE WHERE THE VEHICLE REMAINED PARKED UNREPAIRED. THE CONTACT CALLED HERLONG FORD, INC. (775 AUGUSTA RD, EDGEFIELD, SC 29824) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND REFERRED HER TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

SUDDENLY, WHILE BACKING OUT OF A PARKING SPOT WE NOTICED A LOUD POPPING SOUND WHILE TURNING TOWARDS THE RIGHT. ON THE DRIVE HOME IT POPPED EVERY TIME WE TURNED RIGHT. AFTER TAKING IT TO OUR MAIN MECHANIC, HE INFORMED US ABOUT A STEERING GEAR / RACK AND PINION PROBLEM. MY VEHICLE HAS 90,000. I DRIVE IT MAYBE 80 MILES A WEEK. IT DOESN'T MAKE ANY SENSE FOR IT TO BE HAVING THIS EXTENT OF A PROBLEM FROM 'WEAR AND TEAR' UPON MY OWN RESEARCH I FOUND HUNDREDS OF PEOPLE WITH THE EXACT ISSUE WITH THE RACK AND PINION. ALSO LEAVING THEM DUMBFOUNDED AS TO THEIR FORD EXPLORER HAVING <110,000MI WITH A STEERING GEAR ISSUE THAT AVERAGES A COST OF $2500. THIS IS ABSOLUTELY A DANGEROUS FORD PROBLEM THAT NEEDS TO BE RECALLED AND RESOLVED IMMEDIATELY.

Mileage: 90,000

LOUD POPPING, CLUNKING NOISE COMING FROM PASSENGER FRONT WHEEL. STEERING BECOMES DIFFICULT TO CONTROL. MORE DOMINANT NOISE AT LOW SPEED. I TOOK THE VEHICLE TO A LOCAL ASE CERTIFIED MECHANIC. THEY INFORM ME THAT THE RACK AND PINION NEEDS REPLACED. I ONLY HAVE 71,500 MILES ON THE VEHICLE. WITHIN FURTHER RESEARCH, I HAVE FOUND HUNDREDS OF COMPLAINTS WITH THIS SAME ISSUE.

Mileage: 71,500

I'VE BEEN INFORMED THAT MY 2015 FORD EXPLORER SPORT WITH LESS THAN 60K MILES NEEDS A NEW STEERING RACK. THIS IS UNACCEPTABLE FOR A HIGHER END VEHICLE WITH LOWER MILES. VERY DISAPPOINTED AND I SEE THAT MANY PEOPLE HAVE BEEN TOLD THE SAME THING. THE PRICE OF THIS RACK IS CLOSE TO 2K.

Mileage: 55,000

VEHICLE STARTED MAKE GRINDING AND KNOCKING NOISE IN SLOW SPEED TURNS. 77,000 MILES ON VEHICLE. TOOK TO DEALERSHIP, AND WAS ADVISED STEERING RACK NEEDED REPLACEMENT. COST WOULD BE OVER $2,000, AND NOT COVERED BY WARRANTY OR RECALL. AFTER SEEING ALL THE POSTS ON THIS SITE, AND OTHERS, IT IS OBVIOUS A RECALL SHOULD HAVE BEEN ISSUED. NOT ONLY HAS THIS BEEN ONGOING IN EXPLORERS, BUT IS ALSO A MAJOR SAFETY ISSUE.

Mileage: 77,000

STEERING FAILS WHEN MOVING AND REFUSES TO TURN ON ANY STREET. WE HAVE TO STOP, TURN THE IGNITION OFF AND RESTART THE VEHICLE TO RESUME DRIVING!

Mileage: 86,980

I HAVE HAD REPLACE THE STEERING RACK IN THIS CAR TWICE. ONCE AT 50K MILES AND THEN AGAIN AT 92K MILES. I HAVE OWNED A LOT OF VEHICLES AND HAVE NEVER HAD TO REPLACE A STEERING COLUMN, LET ALONE 2. RESEARCHING IT ON THE WEB IT SEEMS TO BE COMMON IN THE CAR AND VERY DANGEROUS. IT'S SO COMMON THAT THE DEALER I BROUGHT IT TO STOCKS THE PART. THAT'S SCARY! I HAVE ATTACHED MY 2 INVOICES FOR THE SAME STEERING REPLACEMENT. I'M HOPING TO AT LEAST GET REFUNDED FOR THE SECOND ONE. OR BETTER YEAT BOTH IF YOUY DECIDE THERE SHOULD BE A RECALL FOR THIS PROBLEM.

Mileage: 50,000

WIFE DROVE TO GROCERY STORE PARKED WENT IN STORE CAME OUT TO TRUCK STARTED IT PUT IN REVERSE IN THERE WAS NO POWER STEERING. TRACTION CONTROL LIGHT IS O ABS LIGHT IS ON AND BRAKE LIGHT IS ALSO ON . VEHICLE IS NO LONGER UNDER WARRANTY. LOOKED UP THE PROBLEM ON INTERNET AND LOTS OF SAME PROBLEMS WITH THIS.

Mileage: 82,000

WHILE DRIVING IN WET CONDITIONS WITH THE AUTOMATIC CRUISE CONTROL ENABLED THE VEHICLE PULLS TO THE SIDES. FORDS RESPONSE IS THAT THE BRAND NEW WINTER TIRES ARE CAUSING THE SLIPPING.

Mileage: 99,000

THE STEERING RACK AND PISTON MUST BE FULLY REPLACED. I NOTICED THE STEERING FELT A LITTLE ODD THE DAY BEFORE. I RECEIVED AN EMERGENCY WARNING WHEN I PARKED. WHEN I WAS PARKED I WAS UNABLE TO START THE VEHICLE. I HAD TO GET IT TOWED TO KOONS FORD OF BALTIMORE. NOW KOONS FORD SAYS IT WILL COST ME ROUGHLY $4000+ TO FIX THE VEHICLE, ALIGNMENT AND FEES. I'M UPLOADING AN IMAGE OF THE EMERGENCY ERROR. I'VE HAD SO MANY PROBLEMS WITH THIS VEHICLE. IF I WERE DRIVING I WOULD HAVE DIED, AND/OR KILLED SOMEBODY.

Mileage: 15

WHILE DRIVING DOWN THE ROAD AT 55MPH THE ELECTRONIC POWER STEERING WENT OUT WITHOUT WARNING. THIS CAUSED ME TO GO OFF THE SIDE OF THE ROAD AND INTO A FENCE. VERY DANGEROUS, AS I HAVE READ SEVERAL OTHER STORIES ONLINE STATING THE SAME THINGS AND SOME AT HIGHER RATES OF SPEED ON THE INTERSTATE. LUCKILY I WAS ALONE AND NO ONE WAS HARMED. IT COULD HAVE BEEN ALOT WORSE.

Mileage: 91,780

DRIVING DOWN THE HIGHWAY AT 70 MPH I RECEIVED A TERRAIN MANAGEMENT FAULT ON THE DASH BOARD AND THEN A POWER STEERING FAULT AND THEN I LOST POWER STEERING. I PULLED OVER AND TURNED OFF THE VEHICLE. RESTARTED AND STARTED TO DRIVE HOME HAD THE SAME ISSUE AND LOST POWER STEERING AGAIN. RESTARTED A SECOND TIME AND WAS ABLE TO MAKE IT HOME.

Mileage: 99,400

THE RACK AND PINION STEERING WENT OUT ON OUR 2015 FORD EXPLORER AND HAD TO BE REPLACED. THE VEHICLE STARTED MAKING A WEIRD RUBBING NOISE AT LOW SPEEDS. WHEN I GOOGLED THE ISSUE, I FOUND OUT THAT FORD HAD A RECALL FOR 2011-2017 FORD EXPLORERS FOR THE RACK AND PINION STEERING, HOWEVER THEY WERE ONLY FOR VEHICLES MANUFACTURED IN CHICAGO AND APPARENTLY MY VEHICLE WAS NOT COVERED BY THE RECALL. I HAVE ATTACHED REPAID INVOICE. THE COST OF THE REPAIR WAS OVER $2500 (SEE JOBS 1 & 2 ON THE ATTACHED INVOICE.

POPPING/KNOCKING NOISE WHEN TURNING AT LOW SPEED, GRADUALLY GET GETTING MORE SEVERE OVER TIME. IN ADDITION THERE HAVE BEEN INSTANCES WHERE THE CAR HAS NOT TURNED AS THE STEERING WHEEL IS MOVED. FORD GARAGE HAS DIAGNOSED THIS AS A STEERING RACK AND PINION UNIT PROBLEM. WITH ON 40K UNACCEPTABLE EARLY FAILURE OF THIS COMPONENT WITH A $3,000 REPAIR COST.

Mileage: 37,000

MY STEERING IS VERY DIFFICULT. IT DOES NOT TURN AT TIMES. I NEVER GOT A RECALL NOTICE ON THIS, ALTHOUGH THERE WAS A RECALL ENDING ON AUGUST 19. 2019. IT IS WHEN TURNING WHEN DRIVING--WITHER PULLING OUT OF AN INTERSECTION, MOVING FROM A PARALLEL PARKING POSITION, AND ALSO DRIVING ON THE ROAD. THER3E IS A RECALL AS FOLLOWS:RECALL REAR SUSPENSION TOE LINK REPLACEMENT NHTSA RECALL NUMBER: 19V435 NHTSA DATE:JUN 10, 2019 FORD RECALL NUMBER: 19S17 STATUS:11 - RECALL INCOMPLETE I DID NOT RECEIVE THE RECALL NOTICE TO HAVE THIS FIXED. IT CONTINUES TO GET WORSE AND I FEAR THAT IT WILL CAUSE A CRASH.

Mileage: 99,000

GOT IN MY 2015 FORD EXPLORER THIS MORNING STARTED THE CAR BACKED OUT OF THE DRIVEWAY AND IT WOULD NOT STEER NO POWER STEERING AT ALL. APPARENTLY THERE IS A STEERING MODULE WITHIN THE STEERING COLUMN THAT GETS LOCKED BECAUSE OF TRACTION CONTROL? APPARENTLY IF THIS MODULE NEEDS TO BE REPLACED THE WHOLE STEERING COLUMN NEEDS TO BE REPLACED. THERE ARE SEVERAL INCIDENTS ON SOCIAL MEDIA THAT THIS HAS HAPPENED WHILE PEOPLE HAVE BEEN DRIVING ON THE HIGHWAY.

Mileage: 96,000

I GOT IN MY 2015 FORD EXPLORER THIS MORNING STARTED THE CAR BACKED OUT OF THE DRIVEWAY AND IT WOULD NOT STEER NO POWER STEERING AT ALL. APPARENTLY THERE IS A STEERING MODULE WITHIN THE STEERING COLUMN THAT GETS LOCKED BECAUSE OF TRACTION CONTROL THERE'S BE SEVERAL ACCOUNTS ON SOCIAL MEDIA WHERE THIS HAS HAPPENED WHEN PEOPLE ARE DRIVING DOWN THE FREEWAY.APPARENTLY IF THIS MODULE NEEDS TO BE REPLACED THE WHOLE STEERING COLUMN NEEDS TO BE REPLACED AT A COST OF OVER $3,000.

Mileage: 96,000

POPPING/KNOCKING NOISE WHEN TURNING AT LOW SPEED, GRADUALLY GET GETTING MORE SEVERE OVER TIME. IN ADDITION THERE HAVE BEEN INSTANCES WHERE THE CAR HAS NOT TURNED AS THE STEERING WHEEL IS MOVED. FORD GARAGE HAS DIAGNOSED THIS AS A STEERING RACK AND PINION UNIT PROBLEM. WITH ON 77K THIS SEEMS TO BE AN UNACCEPTABLE EARLY FAILURE OF THIS COMPONENT.

Mileage: 77,000

TURNED ON VEHICLE, BACKING OUT OF MY DRIVEWAY, CAR MAKING A STRANGE SOUND AS I TRIED TO TURN STEERING WHEEL. COULD NOT TURN WHEELS, CAR WOULD NOT TURN. I MANAGED TO FIGHT THE STEERING WHEEL AND PULLED BACK INTO DRIVEWAY. I'M EXTREMELY CONCERNED AND VERY UNCOMFORTABLE WITH THIS SITUATION. UPON RESEARCH I UNDERSTAND THIS PROBLEM HAS HAPPENED TO OTHER CONSUMERS, FORD MUST TAKE RESPONSIBILITY FOR THIS ISSUE BEFORE SOMEONE IS KILLED.

THE POWER STEERING ASSIST ALERT CAME ON. WE FOLLOWED THE MANUAL SUGGESTION OF PULLING OVER, TURNING OFF VEHICLE AND RESTARTING AND IT DID NOT REPEAT. IT ALSO DIDN'T HAPPEN AGAIN FOR WEEKS. TODAY THAT ALERT AND ANOTHER POWER STEERING WARNING CAME ON AND THERE IS NO POWER STEERING. WE LIVE ON A PLATEAU WITH CURVY ROADS DOWN TO ANY REPAIR CENTER SO ARE FEARFUL OF DRIVING NOW. WHY DOES A VEHICLE WITH UNDER 60,000 MILES EVEN HAVE A SECTION IN THE MANUAL ABOUT WHAT TO DO ABOUT A WARNING THAT WILL MOST LIKELY COST YOU $2500 (PER FORD DEALER IN SPRINGFIELD TN) AND CAUSE A DANGEROUS DRIVING SITUATION? WE TRIED SEVERAL TIMES TODAY AND RECEIVED THE WARNING EACH TIME. WE NEVER LEFT THE DRIVEWAY.

Mileage: 59,830

DRIVING ON MN 61 IN MAPLEWOOD MN. WITHOUT WARNING THE POWER STEERING WENT OUT THE LITE CAME ON THAT STEERING NEEDED SERVICING NOW! MANAGED TO GET TO A SAFE PLACE TO STOP THEN DROVE IT TO SIGNAL GARAGE IN WEST ST PAUL, WITHOUT POWER STEERING. IT COST ME $2,789.00 TO HAVE THE STEERING REPAIRED. THEY REPLACED THE WHOLE POWER STEERING AND ALIGNED THE FRONT END. THE VEHICAL HAS ONLY 96,000 MILES. IT APPEARS THE STEERING IS TOO CLOSE TO THE CATILISTIC CONVERTER AND THE TURBO, THERE IS A HEAT SHIELD BUT IT NOT ENOFF TO PREVENT THE ELECTRONICS FROM OVERHEATING. YOU CANNOT REPLACE JUST THE ELECTRONICS YOU HAVE TO REPLACE THE WHOLE STEERING.

Mileage: 96,000

REAR TOW LINK SNAPPED WHILE WIFE WAS DRIVING ON INTERSTATE AT 70 MPH, LOST CONTROL, FISHTAILED ACROSS TRAFFIC LANES BEFORE REGAINING CONTROL AND PULLING OVER. WIFE WAS SCARED TO DEATH. HAD TOWED TO FORD SERVICE CENTER. TOLD IT WAS A RECALL ISSUE, REPAIRED FREE OF CHARGE. REPAIRED AND PICKED UP THE CAR. TWO DAYS AFTER REPAIR, 7 YEAR OLD GRANDSON AND I WERE DRIVING 65 MPH ON HWY WHEN REAR TOW LINK SNAPPED AGAIN, LOST CONTROL, FISHTAILED ACROSS TRAFFIC LANES BEFORE REGAINING CONTROL AND PULLING TO SIDE OF HIGHWAY. GRANDSON AND I WERE TERRIFIED. TOWED TO FORD SERVICE CENTER, REPAIRED TOE LINK AND REPLACED REAR TIE RODS. TOLD THE TIE RODS WHERE SO WORE OUT THAT VEHICLE WAS UNSAFE TO DRIVE. NO MENTION OF TIE ROD ISSUE FROM PREVIOUS SERVICE CENTER. PICKED UP CAR AFTER ALL REPAIRS COMPLETED. FOUR DAYS AFTER PICKING UP VEHICLE, REAR TOE LINK SNAPPED, WHILE SAME 7 YR OLD GRANDSON AND I WERE DRIVING NORTH ON INTERSTATE AT 75 MPH. LOST CONTROL, FISHTAILED ACROSS BUSY TRAFFIC LANES, CROSSED THE MEDIAN AND HIT REFLECTOR POST ON THE EDGE OF THE SOUTHBOUND LANE BEFORE REGAINING CONTROL NARROWLY MISSING ON COMING TRAFFIC. REFLECTOR POST HIT AN ONCOMING CAR CAUSING DAMAGE TO THE DRIVERS DOOR AND SIDE MIRROR. GRANDSON AND I ARE IN SHOCK, SCARED TO DEATH AS WE ALMOST HIT A CAR HEAD ON. CAR TOWED TO SAME FORD SERVICE CENTER FOR REPAIR. WHEN WE WENT CHECK ON CAR WAS TOLD BY THE STAFF THAT HE WOULD GIVE ME THE KEYS VERY HESITANTLY BECAUSE HE FELT THE VEHICLE WAS UNSAFE TO DRIVE. DID NOT TAKE CAR BECAUSE WE ARE TERRIFIED TO DRIVE IT AS WE HAVE ALMOST DIED WHILE DRIVING ON THREE SEPARATE OCCASIONS. ALL WITHIN 400 MILES OF DRIVING. HAVE YET TO TAKE POSSESSION OF VEHICLE. WE ARE NOW STUCK WITH A VEHICLE, AND A LOAN, THAT WE ARE TOO AFRAID TO DRIVE. I'VE HAD TO SEE MY THERAPIST TO DISCUSS THE LEVEL OF STRESS, ANXIETY AND FEAR. GRANDSON WILL NOT GET IN A CAR ALONE WITH ME AS HE IS TO AFRAID.

Mileage: 115,991

POWER STEERING WENT OUT AND WILL COST OVER 2000 TO FIX

Mileage: 45,000

VEHICLE BEGAN TO EXHIBIT A POPPING NOISE WHILE TURNING THE STEERING WHEEL AT LOW SPEEDS OR WHILE STOPPED. INITIALLY BEGAN ONLY WHILE IN REVERSE, SLOWLY PROGRESSED TO FORWARD MOTION AS WELL. GENERALLY OCCURS ONLY WHEN TURNING THE WHEEL CLOCKWISE. TOOK TO INDEPENDENT MECHANIC WHO DIAGNOSED IT AS FAULTY ELECTRONIC STEERING RACK, HOWEVER DUE TO DESIGN COULD NOT PERFORM FURTHER DIAGNOSIS. ENTIRE RACK REPLACED UNDER EXTENDED WARRANTY. MILEAGE OF VEHICLE IS APPROXIMATELY 80,000, ISSUE BEGAN APPROX 78,000 MILES. NO DASH LIGHTS ILLUMINATED, NO FAILURE OR LOSS OF STEERING AT SPEED.

Mileage: 80,000

MAKING RIGHT TURN AND STEERING FAULT ASSIST LIGHT CAME ON AND NO POWER STEERING AND VEHICLE WENT OFF TO THE LEFT SIDE OF THE ROAD. VEHICLE IS BEING REPAIRED AT JONES FORD AND NEW STEERING WAS INSTALLED AND FOUND DEFECTIVE AND NEW PART IS ON ORDER FOR INSTALLATION FOR THE SECOND TIME.

Mileage: 32,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE STEERING CEASED WITHOUT WARNING. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROADWAY AND THE VEHICLE WAS RESTARTED. THE VEHICLE THEN OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO MIKE BURCH FORD BLACKSHEAR (304 WARE ST, BLACKSHEAR, GA 3151) AND IT WAS CONFIRMED THAT THE POWER STEERING ASSIST WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

Mileage: 120,000

LOST POWER STEERING AT 33558 MILES AND TOOK TO DEALER FIR REPAIR. THEY CLEANED POWER STEERING CONTROL MODULE TERMINAL CONTACTS AND APPLIED GREASE. 1000 MILES LATER WARNING LIGHT CAME BACK ON "STEERING ASSIST FAULT SERVICE NOW" WHILE DRIVING ON A HIGHWAY. TOOK VEHICLE TO DEALER AND NOW THEY HAVE TO REPLACE THE THE POWER STEERING CONTROL MODULE. FIRST REPAIR COST $323.54. COST TO REPLACE STEERING CONTROL MODULE WILL BE ABOUT $2300.00

Mileage: 34,500

95K MILES. I STOPPED TO USE RESTROOM AND CANE OUT STARTED CAR TO ALARMS THAT SAID 'STEERING ASSIST FAILURE SERVICE REQUIRED. IT HAD NO POWER STEERING. AFTER MUCH RESEARCH I HAVE FOUND THIS WAS RECALLED FROM ONE FACTORY BUT IT SEEMS THE ISSUE IS MUCH WIDE SPREAD. I WAS ABLE TO STOP AND RESTART AND IT CLEARED UP ONLY TO GO OUT WHILE DRIVING

Mileage: 95,000

VEHICLE IN MOTION ON INTERSTATE HIGHWAY WHICH WAS BEING RESURFACED. UPON THE TRANSITION FROM SMOOTH PAVEMENT TO PAVEMENT WHICH WAS BEING SCRAPED FOR RESURFACING, THE "POWER STEERING ASSIST FAILURE" AND "SERVICE ADVANCETRAC" MESSAGES WERE DISPLAYED AND THERE WAS NO POWER STEERING ASSISTANCE AND THE DIRECTIONAL SIGNALS ONLY WORK BY HOLDING THE STALK IN THE PROPER POSITION MANUALLY. THIS OCCURRED TWICE DURING A TRIP FROM CHARLOTTE, NC TO FORT WORTH, TX. IN BOTH INSTANCES, THE ROAD CONDITIONS WERE THE SAME - TRANSITION FROM SMOOTH TO UNDULATING PAVEMENT.

Mileage: 66,000

THE VEHICLE SUDDENLY LOSES POWER STEERING. HAS HAPPENED AT HIGHWAY SPEEDS OF 55MPH, AT LOWER SPEEDS 25MPH, AND WHILE STOPPED IN A PARKING LOT. VEHICLE BECOMES NEAR IMPOSSIBLE TO STEER. ERROR MESSAGES OCCUR INCLUDING POWER STEERING FAULT, POWER STEERING ASSIST FAILURE.

Mileage: 93,000

I BOUGHT MY 2015 EXPLORER BACK IN 2018 WITH THE POPPING NOISE IN THE STEERING. I WAS TOLD BACK THEN IT WAS NORMAL. AS TIME WENT ON, THE POPPING NOISE HAS BECOME WORSE. I HAVE ADDRESSED IT OVER THE PAST WEEK, AND HAVE DETERMINED TWO THINGS. 1, THE TSB PUT OUT BY FORD FOR THE THRUST WASHERS ON THE AXLES IS A WASTE OF MONEY. 2, THE RACK AN PINION SHOULD BE THE TRUE RECALL ON THE 2011-2015 FORD EXPLORER, AND POSSIBLY NEWER MODELS FROM WHAT I HAVE READ. MINE WAS TROUBLESHOT DOWN TO THE RACK AND PINION TODAY BY MY MECHANIC, AND JUST LIKE EVERYONE ELSE HERE, IT'S GOING TO COST $2300 TO REPLACE. I HAVE HAD THE SAME PROBLEMS OF THE STEERING LOCKING UP OVER PROLONGED SITTING AS WELL. THIS IS ALARMING AND SHOULD BE ADDRESSED BY THE NHTSA, SOONER RATHER THAN LATER.

Mileage: 114,505

DRIVING ON A TWO LANE HIGHWAY AND THE POWER STEERING COMPLETELY FAILED. WE WERE TOLD BY THE DEALERSHIP WHERE WE PURCHASED THE CAR TO BRING IT IN BUT IT SOUNDED LIKE "STEERING ASSIST FAULT" SINCE THAT WAS THE ERROR MESSAGE, DUH.IT WAS COST $500 FOR AN ALIGNMENT? REPLACED FAULTY RACK AND PINION GEAR AND CHECKED ALIGNMENT(SHOULD BE OK SINCE THEY ALIGNED IT THE SAME DAY) TOTAL BILL $2291.00 THIS IS A 2015 EXPLORER LIMITED THAT HAS BEEN IN THE SHOP SEVERAL TIMES FOR CAR A CARBON MONOXIDE LEAK IN THE CABIN OF SUV FOR REPAIRS, POWER SEAT REPAIRS AND INTERIOR DOOR PANEL COMING APART.

Mileage: 54,640

WHILE DRIVING, FORD EXPLORER DASH WRENCH LIGHT INDICATOR TURNS ON THEN SUDDENLY YOU LOOSE POWER AND CONTROL AND BRAKING, TECHNICAL DISABLED. YOU HAVE TO COME TO A ROLLING STOP. THEN TURN ON CAR AGAIN TO REMOVE WRENCH LIGHT.

Mileage: 1

I WAS DRIVING MY 2015 FORD EXPLORER SPORT ON A ROAD. SUDDENLY, THE CAR SHOWED AN ERROR STEERING ASSIST FAULT AND SERVICE ADVANCE TRAC MESSAGE ON DASHBOARD. THE STEERING WHEEL BECAME VERY HARD TO ROTATE AND I AVOIDED THE ACCIDENT. THE CAR WAS UNCONTROLLABLE AND BECAUSE OF THIS, THE TURN INDICATOR KNOB HAD SOME ISSUES. I HAD TO KEEP HOLDING THE INDICATOR KNOB IN ORDER TO TURN ON RIGHT/LEFT INDICATION. I HAD TO PUT SO MUCH EXTRA FORCE TO ROTATE THE STEERING WHEEL DURING TURNING. THIS WAS A VERY DANGEROUS SCENARIO. I STOPED THE CAR IN A PARKING LOT, TURNED OFF THE CAR, AND WAITED FOR 5 MINUTES TO TURN ON. AFTER THAT THE CAR WORKED WELL FOR FEW MORE MINUTES. THE SAME ERROR AND ISSUE STARTED HAPPENING AGAIN AFTER FEW MINUTES SO I TOOK THE CAR TO FORD DEALERSHIP. THEY CHECKED THE CODE AND FOUND STEERING GEAR ISSUE, FAILURE CODE U2011:49. THIS IS A MAJOR ISSUE RELATED TO SAFETY. IT CAN CAUSE FATAL ACCIDENT BECAUSE OF UNCONTROLLABLE STEERING WHEEL ISSUE.

Mileage: 66,160

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 25 MPH, THE STEERING WHEEL CEASED WITHOUT WARNING. THE STEERING WHEEL WAS AGGRESSIVELY TURNED TO THE LEFT AND TO THE RIGHT AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO WORLD FORD PENSACOLA (6397 PENSACOLA BOULEVARD, PENSACOLA, FL 32505) TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH THE NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

Mileage: 107,000

DRIVING AT 20MPH OVER A BRIDGE, MY TOE LINK SNAPPED, CAUSING ME TO LOSE CONTROL AND VEER OFF THE ROAD LOSING CONTROL. I LOST COMPLETE CONTROL OVER MY STEERING AND TIRES REMAINED TURNED, LOSING ALL CONTROL AND ABILITY TO DRIVE. THE TOE LINK WAS SERVICED BECAUSE THERE WAS A RECALL. HOWEVER, THIS WAS THE SECOND TIME THE TOE LINK WAS FIXED ON THIS VEHICLE. NOW, ONLY MONTHS AFTER PURCHASING THIS VEHICLE, THERE IS ANOTHER ISSUE REGARDING THE TOE LINK AND BUSHINGS. FORD AND DEALERSHIP REFUSE TO COVER THE CHARGES BECAUSE RECALL HAS ALREADY BEEN SERVICED. MY CONCERN IS THAT THE PROBLEM WILL BE FIXED TEMPORARILY FOR A FOURTH TIME AND WILL SNAP AS I AM GOING FASTER SPEEDS THAN THE 20 MPH I INITIALLY LOST CONTROL AT. THERE NEEDS TO BE ANOTHER RECALL ON MY ALREADY RECALLED PART, OTHERWISE THERE WILL NEVER BE ANY SAFE DRIVING DISTANCE IN THIS VEHICLE. *TR

Mileage: 82,000

STEERING ASSIST FAULT LIKE CAME ON WHILE DRIVING. I WAS UNABLE TO STEER. LUCKILY NOBODY WAS HURT. BUT THIS COULD HAVE BEEN DEADLY FOR MYSELF, GRANDDAUGHTER AND ANYONE ELSE AROUND. THERE WAS NO WARNING. NO SOUNDS NOTHING. I SEE FORD HAD RECALLS FOR UP UNTIL 2013 FOR THIS PROBLEM, BUT I DON'T SEE ANY FOR 2015. AND FROM READING INFORMATION IT HAS CAUSED ACCIDENTS INJURING PEOPLE. I WOULD LIKE TO SEE A RECALL ON THIS

Mileage: 63,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO MAKE A LEFT TURN, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO CARRIAGE FORD INC (908 E. LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129, (612)284-4444) TO BE DIAGNOSED. THE STRUT BEARINGS WERE REPLACED HOWEVER, AFTER TEST DRIVING THE VEHICLE, THE CONTACT WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT A COST OF $2,300. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO A DEFECT IN THE MANUFACTURING OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

Mileage: 54,000

POWER STEERING STOPPED WHILE DRIVING. THIS IS NOT A TYPICAL POWER STEERING PUMP, IT IS ELECTRONIC. WHEN A NORMAL ONE FAILS, YOU CAN STILL STEER EASILY WHEN MOVING. IT ONLY BECOMES HARD WHEN STOPPED OR MOVING SLOW. THE ELECTRONIC ONE GETS EXTREMELY HARD EVEN AT HIGHWAY SPEEDS. I HAVE BROUGHT IT TO THE DEALERSHIP WHICH DIAGNOSED IT AS THE RACK AND PINION. I HAVE SEEN ONLINE THAT THERE ARE MANY THAT HAVE FAILED WITH THE SAME ISSUE FOR MULTIPLE YEARS FROM AROUND 2011 ON WHICH TELLS ME IT IS FAIRLY COMMON EVEN ON VEHICLES WITH LOW MILEAGE. *TR

Mileage: 100,000

FRONT END POPPING NOISE WAS NOTICED AFTER 50,000 MILES. WAS TOLD TO DISREGARD, IT WAS NORMAL. AT 67,000 NOISE BECAME LOUDER, SENSATION IN STEERING WHEEL FELT, LOSS OF STEERING MOMENTARILY. THIS HAPPENS WHEN SITTING STILL, WHILE DRIVING AND ESPECIALLY WHILE MAKING SHARP TURNS. FORD JUST QUOTED $2100 TO REPLACE. I'VE SEEN MANY MORE COMPLAINTS RELATED TO THIS. THIS IS A HUGE SAFETY CONCERN AND A RISK FOR ANYONE WHO DRIVES THE VEHICLE. WHY HASN'T THERE BEEN A RECALL ISSUED YET? *TR

Mileage: 67,000

I WAS DRIVING ON HIGHWAY 45 IN ILLINOIS IN MY 2015 FORD EXPLORER AND WAS SLOWING DOWN FOR A RED LIGHT WHEN MY POWER STEERING FAILED AND A WARNING CAME ON IN THE VEHICLE INFORMATION DISPLAY STATING "STEERING ASSIST FAULT " SERVICE REQUIRED. I WAS THREE BLOCKS FROM THE FORD DEALER AND DROVE THERE. STEERING WAS VERY DIFFICULT AND I WAS FORTUNATE TO BE SO CLOSE TO THE DEALER. A TECH DID A PIN POINT INSPECTION ON THE VEHICLE AND THE NEXT DAY I WAS TOLD THAT THERE WAS CORROSION IN THE POWER STEERING CONTROL MODULE TERMINAL CONTACTS. GREASE WAS APPLIED AND I WAS CHARGED $323.00 . I WAS ADVISED THAT IF THIS HAPPENED AGAIN THAT I MAY NEED TO REPLACE THE POWER STEERING CONTROL MODULE ON THE VEHICLE AND THIS WOULD COST $2300.00. THIS VEHICLE HAS 33500 MILES ON IT AND IS GARAGE KEPT WITH REGULAR MAINTENANCE . I ASKED WHY THE TERMINAL CONTACTS WEREN'T CHECKED DURING REGULAR MAINTENANCE WHICH WAS DONE THREE MONTHS AGO AND WAS TOLD IT IS NOT PART OF THE INSPECTION .

Mileage: 335,558

POPPING SOUNDS COMING FROM RIGHT SIDE WHEEL. TOOK TO FORD DEALER TO BE SERVICED AND THE TOLD ME THE GEAR STOP IN THE RACK AND PINION AS BROKEN OFF AND NEEDS TO BE REPLACED AND WOULD PUT ME AT $2100. THEY ALSO TOLD ME IF I DID NOT WANT TO REPLACE IT AT THIS TIME I COULD LEAVE IT ALONE AND CONTINUE WITH THE POPPING SOUND OR THEY COULD CUT IT OFF BUT THEN I WOULD NEED TO BE CAREFUL AND NOT OVERLY TURN THE STEERING WHEEL. *TR

Mileage: 54,628

STARTED HEARING POPPING SOUND ON PASSENGERS SIDE WHEN BACKING AND TURNING AND NOW IT HAS ADVANCED TO STEERING FEELS LIKE IT CATCHES OR BINDS FOR A SECOND WHILE DRIVING DOWN ROAD. *TR

Mileage: 66,000

AFTER SITTING FOR 1 MONTH, I WENT TO START AND BATTERY WAS DEAD. AAA GOT CAR RUNNING, AND BATTER WAS RECHARGED. SORT TIME AFTER, POWER STEERING BECAME INOPERABLE AND HAS BEEN FOR 6 WEEKS. STEERING NOW MANUAL AND VERY STIFF. *TR

MY DAUGHTER IN LAW WAS DRIVING THE VEHICLE WHEN THE POWER STEERING ASSIST FAULT CAME ON THE SCREEN AND STEERING BECAME VERY HARD. SHE WAS DRIVING IN TOWN AROUND 30 MPH AND WAS ABLE TO PULL OVER AND STOP THE VEHICLE. WHEN SHE RESTARTED IT THE FAULT WAS GONE AND SHE WAS ABLE TO DRIVE HOME. I FOUND THAT THERE WERE MANY CASES OF THIS HAPPENING ON THE INTERNET AT SPEEDS FROM SLOW TO FAST. I TOOK THE VEHICLE TO THE LOCAL DEALER WHO TOLD ME THE STEERING GEAR HAD TO BE REPLACED. HE ALSO SAID THERE WAS NO RECALL ON MY FORD EVEN THOUGH SEVERAL COMPLAINTS WERE ON THE WEB. THEY ARE ORDERING THE PART FOR IT AND THE PARTS AND LABOR ARE OVER 2000$. WILL FORD WAIT TIL SOMEBODY GETS KILLED BEFORE THEY RECALL THE VEHICLES?

Mileage: 73,500

I HAVE RECENTLY HEARD A POPPING SOUND WHEN I TURN THE STEERING WHEEL. THIS HAPPENS WHEN STATIONARY AND IN MOTION. I HAVE HAD A MECHANIC LOOK AT MY VEHICLE AND STATE THAT THE RACK SYSTEM NEEDS TO BE REPLACED AND THAT THERE IS A CHANCE THE STEERING CAN LOCK UP WHILE DRIVING. I DID RESEARCH AND FOUND THERE ARE RECALLS ON FORD EXPLORERS FOR 2011 TO 20014 BUT NOT 2015. WHY? IT IS THE SAME ISSUE JUST A DIFFERENT YEAR.

Mileage: 136,000

STEERING STARTED MAKING A "KNOCKING" NOISE WHEN MOVING THE STEERING WHEEL. THIS OCCURS WHILE IN PART OR IN MOTION. I WAS TOLD BY THE REPAIR SHOT AND MY 2015 EXPLORER WITH 45K MILES ON IT NEEDS TO HAVE THE RACK AND PINION REPLACED AT A COST OF $2100. NOT COVERED UNDER WARRANTY AND APPARENTLY NO RECALL FOR THIS DANGEROUS SITUATION.

Mileage: 45,000

I LEFT MY 2015 EXPLORER WITH JUST 31000 MILES ON IT PARKED IN THE GARAGE FOR 10 DAYS. WHEN I STARTED IT AGAIN, THE 'CHECK CHARGING SYSTEM ' LIGHT CAME ON JUST FOR A MOMENT AND CLEANED. I TRIED TO PULL THE CAR OUT OF THE GARAGE, BUT THE STEERING WHEEL WAS LOCKED. EVENTUALLY IT UNLOCKED. WHEN I STARTED DRIVING IT, A VERY LOUD GRINDING NOISE COULD BE HEARD WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT. THE VEHICLE DOES NOT NEED TO BE MOVING FOR CONCERN TO HAPPEN. TOOK IT TO CHARLES GABUS FORD IN DES MOINES IOWA, AND THEY TOLD ME THAT A STEERING GEAR NEEDS TO BE REPLACED TO ELIMINATE THE NOISE. THEY INSTALLED THE NEW STEERING GEAR, BUT IT COST ME $2234.00. WHEN I WENT TO PICK UP MY CAR FROM THE SHOP, THERE WAS ANOTHER EXPLORER WAITING TO BE PICKED UP AS WELL. I ASKED MY SERVICE ADVISOR WAS WRONG WITH THAT ONE, AND HE TOLD ME 'THE STEERING'. I AM A VERY DISAPPOINTED IN FORD THAT THEY DIDN'T RECALL THE STEERING WHEEL ASSEMBLY ON 2015 EXPLORERS YET. THERE ARE TOO MANY COMPLAINS ABOUT IT. MAYBE THEY ARE WAITING FOR SOMEBODY TO GET A VERY BADLY INJURED OR KILLED TO MAKE IT HAPPEN.

Mileage: 31,000

DRIVING DOWN A HIGHWAY ROAD APPROXIMATELY SPEED OF 60 MPH AND WARNING LIGHTS ON DASH CAME ON "STEERING ASSIST FAILURE" AND A COUPLE OTHERS. LOST TOTAL CONTROL OF STEERING WAS UNABLE TO TURN THE WHEEL. VEHICLE WAS DIAGNOSED AT FREMONT FORD OF FREMONT MICHIGAN SAID TO OF HAD A FAULTY STEERING RACK AS ITS ELECTRONIC WHEN IT FAILS IT FAILS. WELL 2100$ LATER ITS REPAIRED.

Mileage: 97,631

THE FIRST INCIDENT WAS ABOUT 9MONTHS AGO I WAS DRIVING WITH MY 3 YEAR OLD ON HIGHWAY AT ABOUT 65MPH THE CAR LOCKED UP STEERING THE WHEEL. THE CAR WAS MOVING ALL DIRECTIONS ON THREE LANES AND IT WAS VERY HARD FOR ME TO ATEMPT TO STEER AS THE WHEEL WAS VERY TIGHT. IT FINALLY WENT DOWN TO 0 MPH AND I PULLED OVER THANKING GOD I DID NOT CRASH. THE LIGHTS WERE FLICKERING ALL OVER. ATTEMPTED TO TRADE AT A DEALERSHIP REGOR DYKES IN TEXAS BC I WAS SCARRED TO DRIVE IT. THEY FIXED IT AS A TRADE THEN GOT SUED AND RETURNED IT BACK TO ME AND TOOK MY NEW CAR BACK. THEN YESTERDAY I LEFT HOME TO TAKE ALL MY KIDS TO SCHOOL 3. AND GOT TO 40 MPH AND IT DID IT AGAIN LUCKILY WE WERE NOT ON A HIGHWAY. THIS TIME WHEN IT HIT 0 MPH IT WAS STILL DRIVEABLE BUT WOULD NOT ACCELERATE ABOVE 40. I'M SCARRED FOR MY LIFE IN THIS CAR AND THERE IS NOTHING I CAN DO ABOUT IT. IT IS NOW PARKED AND I DONT KNOW WHAT TO DO.

Mileage: 70

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, A METAL ON METAL GRINDING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO KEN GARFF FORD (145 W. HILTON DR, ST. GEORGE, UT) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 45,000.

Mileage: 45,000

WHEN TURNING ON THE CAR SOMETIMES THE " CHECK CHARGING SYSTEM " LIGHT COMES ON. WHEN IT DOES THE STEERING WHEEL LOCKS AND YOU CANNOT TURN THE CAR LEFT OR RIGHT. YOU HAVE TO TURN OFF THE CAR AND RESTART THE CAR AND HOPE THAT THE " CHECK CHARGING SYSTEM" LIGHT DOES NOT COME ON. I IT DOES NOT COME ON THE STEERING WILL NOT LOCK. THE STEERING LOCKS ONLY WHEN YOU TURN ON THE CAR AND THE " CHECK CHARGING SYSTEM" LIGHT COMES ON. HAVE TAKEN IT OVER AND OVER TO A FORD DEALER AND THEY SAY THAT IT IS THE BATTERY, HAVE CHANGED THE BATTERY TWICE. THEN THEY SAY IT IS THE ALTERNATOR, HAVE CHANGED THE ALTERNATOR ONCE. I JUST TOOK IT AGAIN AND NOW THE DEALERSHIP SAYS IT IS THE POWER STEERING ASSEMBLY AND THAT IT IS OUT OF WARRANTY AND IT WILL COST ABOUT 2,000.00. THIS HAS HAPPEN MANY, MANY, MANY TIMES THROUGHOUT THE 3 YEARS WE HAVE HAD THIS CAR.

Mileage: 30,000

MADE A COMPLETE RIGHT TURN LEAVING MY DRIVEWAY WITHIN 1000 FEET THE STEERING WHEEL LOCKED UP AND I STOPPED. I WAS ABLE TO USE EXTREME FORCE TO MANUVER STEERING WHEEL TO GO BACK AND FORTH TO TURN AROUND TO GET BACK TO MY DRIVEWAY. THANKFULLY I WASN'T ON A HIGHWAY DOING 70 MPH WHEN IT OCCURED.

WE WERE DRIVING ON THE FREEWAY FROM A MINI VACATION AT 70 MILES PER HOUR WHEN OUR 2015 FORD EXPLORER WHICH ONLY HAD 45,000 MILES LOGGED BEGAN TO LOSE STEERING POWER. WE ALMOST CRASHED INTO THE VEHICLE NEXT TO US ON I-94 GOING AT A VERY RAPID SPEED OF 70 MILES PER HOUR. IMMEDIATELY MY HUSBAND BEGAN TO SLOW DOWN AND TRIED TO MOVE TO THE FURTHEST RIGHT LANE. HE WAS HAVING A TREMENDOUS AMOUNT OF DIFFICULTY AS OUR CAR WOULD NOT ALLOW US TO STEER. HE FINALLY MADE IT TO THE EXIT LANE. AT THIS TIME WE NEEDED TO PULL OFF OF THE HWY AND GET A FRIEND TO TOW US HOME. WE TOOK OUR VEHICLE INTO THE DEALERSHIP WHERE WE PURCHASED IT AND THEY TOLD US THAT THEY NEEDED TO RECALCULATE OUR COMPUTER AT THE FEE OF $100. WITHIN TWO WEEKS THE SAME PROBLEM BEGAN TO HAPPEN AGAIN. WE TOOK OUR EXPLORER BACK TO THE DEALER TO REPAIR THIS PROBLEM. WE WERE NOW TOLD THAT IT IS A RACK AND PINION PROBLEM AND IT COULD BE UPWARDS OF $2,000 TO REPAIR. IT IS NOT COVERED IN OUR EXTENDED WARRANTY AND IT IS NOT COVERED BY THE UPCOMING RECALL THAT WE HAVE SCHEDULED TO REPAIR WHICH IRONICALLY IS A REAR SUSPENSION REPAIR WHICH IF NOT FIXED WILL CAUSE A PROBLEM WITH STEERING. IN MY OPINION THIS PROBLEM WILL SERIOUSLY HARM OR EVEN KILL THE OWNER AND FAMILY OF A VEHICLE THAT THIS CAN HAPPEN TO AS IT IS IMPOSSIBLE TO CONTROL YOUR VEHICLE WHEN THIS OCCURS. I HOPE THAT THIS ISSUE WILL BE RESOLVED BY FORD AS THIS VEHICLE IS VERY POPULAR FOR FAMILIES DUE TO ITS SIZE AND THIS COULD BE A FATAL MISTAKE TO DRIVE THIS CAR IF THIS ISSUE HAPPENS.

Mileage: 45,000

STEERING FAULT WARNING LIGHT COMES ON THEN THE CAR LOOSES ITS STEERING LIKE NO POWER STEERING. THIS HAS HAPPENED 4 OR 5 TIMES NOW

Mileage: 111,000

LOUD CLANKING NOISE WHEN PARKING CAR OR AT A SLOW SPEED, TURNING. TOOK INTO FORD DEALER TODAY AND IT WILL COST $2200 TO REPLACE.

Mileage: 90,000

STEERING STARTED MAKING A GRINDING NOISE AT 55K MILES. SOUND IS MOST PRONOUNCED WHEN TURNING AT SLOW SPEEDS. DEALERSHIP AND LOCAL SHOP CONFIRM STEERING RACK AND PINION NEED TO BE REPLACED. THEY ADVISED THIS IS A COMMON PROBLEM WITH FORD EXPLORERS. DEALERSHIP ADVISED THE WARRANTY EXPIRED 1 MONTH AGO.

Mileage: 55,000

WHEN WE TURN THE WHEEL TO THE RIGHT IT HAS A LOUD POPPING NOISE DURING DRIVING OR STATIONARY ITS PROGRESSING FROM A POPPING AND SOMETHING THE STEERING WHEEL GETS STUCK. TOLD BY TWO DIFFERENT MECHANICS THAT THE POPPING NOISE HAS TO DO WITH STRUT AND CV JOINT AND ELECTRIC STEERING GEAR AND RACK AND PINION GOING BAD. OUR EXPLORER ONLY HAS 91000 MILES. BOTH MECHANICS SAY THIS IS ODD THAT THIS IS GOING ON FOR A 2015. THAT WE SHOULD CHECK FOR RECALLS.

Mileage: 81,518

THE RACK AND PINION LOCKED UP AS WE WERE PULLING OUT OF MY DRIVEWAY. I WAS 9M PREGNANT AND MY 4YR OLD WAS IN THE BACK. CANT HELP BUT THINK ABOUT WHAT WOULD HAVE HAPPENED HAD IT LOCKED UP GOING AROUND A CURVE. THE REPAIR SHOP I TOOK IT TO SAID THIS WAS REALLY COMMON IN THE FORD EXPLORERS AND THEY HAVE 146 SERVICE RECORDS ON THIS ONE ISSUE.

Mileage: 59,600

I HAVE A 2015 FORD EXPLORER XLT AND THE STEERING RACK AND PINION NEEDS REPLACING. IT CAN STOP AT ANYTIME CAUSING AN ACCIDENT.

THE POWER STEERING WENT OUT ON THE HIGHWAY, TWICE, WHILE I WAS DRIVING. THANK GOD I WAS ABLE TO GAIN CONTROL OF THE CAR BEFORE CRASHING. WE HAD THE PROBLEM FIXED, UNDER WARRANTY, BUT NOW AFTER 26,000 MILES THE PROBLEM IS BACK. I AM VERY CONCERNED BECAUSE MY MY WIFE NOW DRIVES THIS CAR.

Mileage: 56,000

WHILE DRIVING ON A HIGHWAY, STEERING FAULT LIGHT CAME ON CAUSING VEHICLE TO LOSE POWER STEERING. VEHICLE ONLY HAS 50K MILES AND THE STEERING COLUMN HAD TO BE REPLACED. THERE HAVE BEEN MANY COMPLAINTS REGARDING THIS, FORD HAS ALREADY RECALLED THIS ISSUE ON LATER YEARS. IT IS NEGLECTFUL THAT NOTHING HAS BEEN DONE, KNOWING THAT CARS CAN LOSE POWER STEERING AT ANY MOMENT WHILE DRIVING, THIS ENDANGERS EVERYONE ON THE ROAD. I WAS ABLE TO PULL THE VEHICLE OVER SAFELY. DEALERSHIP QUOTED ME $2450 TO REPLACE. WORKED WITH FORD CUSTOMER SATISFACTION TEAM WHO WERE ABLE TO HELP IN REDUCING THE AMOUNT. BUT IT SHOULD HAVE BEEN FREE AND THIS ISSUE SHOULD BE RECALLED BEFORE ANYONE IS INJURED.

Mileage: 52,000

STEERING ASSIST FAULT, LANE KEEPING SYSTEM MALFUNCTION

Mileage: 70,000

STEERING ASSIST ERROR CAME ON DASH ALONG WITH TERRAIN CONTROL ERROR WHILE DRIVING DOWN ROAD. LOST POWER STEERING ABILITY. LUCKILY IT WAS CLOSE TO HOME WHEN FAILED OR COULD OF HAPPENED WHEN IN TRAFFIC AND A HORRIBLE ACCIDENT COULD OF HAPPENED. TOOK TO MECHANIC AND SAID NEW STEERING RACK NEEDED. THIS WAS A RECALL ON THE SAME CAR A FEW YEARS OLDER. CAR IS ALSO BEING TAKEN IN NEXT WEEK FOR REAR SUSPENSION RECALL.

Mileage: 70,000

DRIVING ON HIGHWAY WHEN THE STEERING FAILED. DEALER SAYS THAT THE ELECTRONIC POWER STEERING FAILED AND NEEDS TO BE REPLACED. VEHICLE HAS APPROX 80K MILES. I HAVE FOUND MANY INSTANCES OF THIS SAME OCCURRENCE WHEN SEARCHING ONLINE. FORTUNATELY IN THIS INSTANCE NO ACCIDENT OR INJURY BUT WHY HAS A RECALL NOT BEEN ISSUED AND WHY IS FORD IGNORING THE PROBLEM.

Mileage: 80,000

WHILE I WAS DRIVING 70MPH ON A FREEWAY, POWER STEERING STOPPED WORKING. SHOWING THE WARNING MESSAGES ON THE GAUGE CLUSTER. "POWER STEERING LOSS" "ADVANCE TRAC CONTROL FAULT" I WAS ABLE TO PULL OVER TO A SIDE OF THE FREEWAY SAFELY AS THERE WAS NO TRAFFIC. THIS IS AN EXTREMELY DANGEROUS PROBLEM AND MUST BE RECALLED. MY EXPLORER HAS ABOUT 53K MILES.

Mileage: 53,000

I PURCHASED A 2015 FORD EXPLORER SPORT WITH 90K MILES FROM A FORD DEALER IN DECEMBER.A WEEK LATER I NOTICED THAT EVERY TIME I TURNED RIGHT I WOULD HEAR A CLICKING NOISE. I ALSO HEARD A HUMMING NOISE FROM THE WHEELS. I IMMEDIATELY TOOK IT TO THE DEALER AND EXPLAINED TO THEM THE ISSUE. I TOLD THEM THAT IF THEY DON'T FIX THE ISSUE I WAS GONNA RETURN THE CAR BACK TO THEM. THEY CHANGED THE WHEEL BEARINGS AND THE HUMMING NOISE DECREASED. THE TECHNICIAN SAID HE TIGHTENED SOMETHING FROM THE SPARE TIRE COMPARTMENT AND THAT'S WHAT WAS MAKING THE CLICKING SOUND. MONTHS LATER AS WE CONTINUED DRIVING THE CAR THE CLICKING WOULD HAPPEN ON OCCASION. I ORIGINALLY THOUGHT THAT IT WAS SOMETHING IN THE SPARE TIRE COMPARTMENT. SO I LOOKED ALL OVER THE PLACE AND NOTHING THE NOISE CONTINUED OCCASIONALLY. NOW IN JULY IT BEGAN HAPPENING MORE OFTEN. I TOOK IT TO THE DEALER AGAIN AND HAD TO PAY A DIAGNOSTIC FEE EVEN THOUGH I TOLD THEM ITS THE SAME ISSUE AS BEFORE. NOW A DIFFERENT TECHNICIAN SAYS THAT THE STEERING RACK AND PINION IS BROKEN AND NEEDS TO BE REPLACED OR THE STEERING WHEEL COULD LOCK UP ON US ON THE ROAD AND CAUSE AN ACCIDENT. I ASKED WHY THEY DIDN'T TELL ME THAT THE FIRST TIME AND HE COULDN'T EXPLAIN. SO I'VE BEEN DRIVING A TIME BOMB FOR MONTHS. THE 2011-2014 MODEL HAD A RECALL ON THIS ISSUE. I CAN'T BELIEVE THEY WOULDN'T INCLUDE ALL THE YEARS WITH THE SAME ISSUE. THE STEERING SYSTEM SHOULD BE THE MOST RELIABLE PART OF THE CAR BECAUSE IT ENSURES THAT YOU'RE IN CONTROL OF YOU SAFETY. I HAVE READ MANY COMPLAINTS ON THE STEERING RACK AND PINION FOR THIS VEHICLE.

Mileage: 102,000

THE STEERING MAKES LOUD METAL NOISES WHEN TURNING AT SLOW SPEEDS (LIKE PARKING OR TIGHT TURNS). IT ALSO MAKES GRINDING NOISES WHEN TURNING PRIMARILY TO THE RIGHT. THE STEERING HAS LOCKED ON US TWICE IN THE LAST FEW WEEKS! DEALER SUGGESTS THAT THE ELECTRONIC STEERING GEAR HAS GONE BAD. ON GOOGLE SEARCH, WE SEE THAT HUNDREDS OF CUSTOMERS HAVE THE SAME PROBLEM. HOW CAN SUCH A CRITICAL COMPONENT AND SAFETY ISSUE NOT BE RECALLED AND FIXED BY FORD. DEALER TELLS US THAT THE STEERING COULD LOCK WHILE DRIVING CAUSING A MAJOR ACCIDENT. WE ARE TAKING THE CAR FOR REPAIRS HOPING THAT NHSTA AND FORD CAN ISSUE A FORMAL RECALL OF SUCH A DANGEROUS ISSUE.

Mileage: 85,000

TAKATA RECALL I HAVE A FORD EXPLORER 2015 MILEAGE APPROXIMATELY 42,865 . I HAVE HAD 2 OCCASIONS WHERE THE STEERING HAS FAILED. LAST TIME WAS AUGUST 17,2019. I HAD NO CONTROL OVER .THE STEERING . I WAS TRAVELING 30 MILES PER HOUR AND WAS ABLE TO STOP THE CAR BEFORE HAVING AN ACCIDENT . I CONTACTED PARAMOUNT AUTOMOTIVE GROUP IN VALDESE NC AUGUST 20 2019 AND SPOKE TO THE SERVICE PERSON ABOUT THIS SERIOUS ISSUE. THE SERVICE PERSON SAID TO BRING THE EXPLORER IN TO BE CHECKED OUT. I ALSO WAS ABLE TO GET A FORD EXPLORER SUSPENSION RECALL FIX TO BE WORKED IN AS WELL. I LEFT THE EXPLORER AND WAS CONTACTED BY THE SERVICE PERSON THAT THE STEERING HAD TO BE REPLACED AND THE STEERING NOT COVERED UNDER WARRANTY AT A COST OF $1,750. WARRANTY ENDED AT 36,000. I HAVE DONE SOME RESEARCH TO OUT THAT THERE ARE A LARGE NUMBER OF COMPLAINTS BEING FILED FOR LOW MILEAGE FOR 2015 FORDEXPLORERS WITH STEERING ISSUES. I HAVE PLANS TO CONTACT FORD CUSTOMER SATISFACTION TO THIS SERIOUS DEFECTED STEERING PROBLEM. I HAVE CONCERNS WITH THE FORD REPLACEMENT STEERING THAT IT MAY AS WELL HAVE FUTURE ISSUES. I DO NOT KNOW AT THIS TIME IF FORD HAS MADE ANY ANNOUNCEMENTS TO CORRECT AND NOT HARM THE OWNER. I NEED TO MAKE ALL AWARE THAT A SERIOUS ACCIDENT IS GOING TO OCCUR WHERE SOMEONE WILL GET HURT OR KILLED.

Mileage: 42,865

WHEN STEERING LEFT OR RIGHT AT A STANDSTILL, STEERING MAKES A POPPING OR CLICKING NOISE. MY GUESS IS IT IS EITHER RACK AND PINION ASSEMBLY OR SUSPENSION PARTS. IN ADDITION, REAR END HAS A BAD RATTLE EVEN ON SMOOTH ROADS. THERE IS ABOUT 59,500 MILES ON THE SUV AND IT WAS JUST STATE INSPECTED. WE ARE AFRAID TO DRIVE IT. CHECKED COMPLAINT BOARDS AND THERE ARE MANY SIMILAR PROBLEMS.

Mileage: 59,500

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT HEARD A SQUEALING SOUND WHEN TURNING THE VEHICLE IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AUTOFAIR FORD IN MANCHESTER (1475 S WILLOW ST, MANCHESTER, NH 03103, (603) 634-1001). THE CONTACT TOOK THE VEHICLE TO THE SAME DEALER SIX WEEKS BEFORE TO HAVE THE DRIVER'S SIDE WHEEL BEARING REPLACED UNDER A WARRANTY. THE DEALER PERFORMED AN 100 POINT INSPECTION AND RECOMMENDED SEVERAL REPAIRS THAT NEEDED TO BE PERFORMED. THE DEALER HAD BEEN AGGRESSIVELY SOLICITING THE CONTACT TO TRADE IN THE VEHICLE AND CHECKED TO SEE IF SHE WANTED TO ACT ON ANY OF THE SERVICE REPAIR RECOMMENDATIONS. REGARDING THE SQUEALING NOISE, THE DEALER DIAGNOSED THAT THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED AND AN ALIGNMENT WAS NEEDED. THE REPAIRS WOULD COST $2,215. THE MANUFACTURER WAS CONTACTED ONLINE AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 49,100.

Mileage: 49,100

STARTED CAR AND PUT IN REVERSE AND NOTICED THAT THE STEERING WAS NOT WORKING NORMALLY AND THEN NOTICED THE POWER STEERING FAULT ASSIST AND SERVICE ADVANCE TRAC NOTIFICATION. ALSO AT THE SAME TIME, THE TURN SIGNAL WOULD NOT STAY ENGAGED. I MANAGED TO DRIVE 100 MILES HOME WITH "MANUAL STEERING" ON THE HIGHWAY AND NEEDED TO USE ONE HAND TO CHANGE LANES. IF THIS PROBLEM HAPPENED GOING 60 MILES PER HOUR, AN ACCIDENT OR WORSE, LOSE OF LIFE, AS WHAT HAPPENED WAS UNEXPECTED AND STEERING WAS VERY DIFFICULT. THIS VEHICLE WAS BOUGHT 1/2/15 AND THIS PROBLEM HAPPENED AT 26,100 MILES AND THE REPAIR COST $2,147.25 AT THE FORD DEALER BY MY HOUSE. SINCE FORD WAS ABLE TO REPLACE THE ASSEMBLY THE SAME DAY LEADS ME TO BELIEVE THIS IS A VERY COMMON PROBLEM AND STOCK THE PARTS AND LOOKING AT OTHER COMPLAINTS ONLINE, AN ONGOING ISSUE WITH FORD VEHICLES IN GENERAL. FORD HAD A 1.1 MILLION RECALL FOR THIS ON THE 2011-2013 VEHICLES AND THEY NEVER FIXED THE ISSUE GOING FORWARD. A RECALL NEEDS TO BE DONE.

Mileage: 26,100

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE CONTACT'S GIRLFRIEND WAS DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND COULD NOT BE TURNED. THE DRIVER STOPPED IN THE MIDDLE OF THE HIGHWAY, TURNED OFF THE ENGINE, AND RESTARTED THE VEHICLE. THE STEERING RETURNED TO NORMAL AND THE DRIVER DROVE HOME SAFELY. IN ADDITION, THE TRACTION CONTROL INDICATOR ILLUMINATED AND "SERVICE ADVANCETRAC" AND "STEERING ASSIST FAILED" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT CALLED MILLER BROTHERS FORD (9035 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21042, (410) 505-8633) WHERE THE MECHANIC STATED THAT THE FAILURE WOULD HAVE TO OCCUR IN THEIR PRESENCE IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

Mileage: 77,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER AND "STEERING FAULT ASSIST NEEDS SERVICE" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO VAUGHN FORD LINCOLN (318-335-0710, LOCATED AT 835 HIGHWAY 165 S, OAKDALE, LA 71463) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

Mileage: 63,000

-FAILURE OF ELECTRONIC STEERING GEAR- I HAVE A 2015 FORD EXPLORER SPORT WITH 50,000 MILES ON IT. 2 WEEKS AGO I HAD A "STEERING FAULT ASSIST" LIGHT COME ON WHILE DRIVING THE VEHICLE ON THE INTERSTATE. I DID NOT EXPERIENCE AN ISSUE STEERING AT THE TIME. ONCE I PULLED OFF THE INTERSTATE I RESTARTED THE VEHICLE AND THE ALERT WENT AWAY. 5 DAYS LATER I WAS DIVING IN THE CITY AND THE "STEERING FAULT ASSIST" LIGHT CAME ON AGAIN FOLLOWED BY "ADVANCE TRAK WARNING." I LOST POWER STEERING IMMEDIATELY. I GOT TO AN AREA TO PULL OFF AND RESTARTED THE VEHICLE. BOTH WARNINGS IMMEDIATELY CAME BACK ON. I WAS OVER 4 HOURS FROM HOME, SO I HAD TO DRIVE OVER 250 MILES WITHOUT POWER STEERING. I CALLED MULTIPLE FORD SERVICE LOCATIONS IN MY AREA, ONLY ONE WOULD TAKE IT AND LOOK AT IT WITHIN THE WEEK. I FOUND OUT TODAY THAT FOLLOWING A DIAGNOSTIC TEST, I AM NEEDING TO REPLACE THE ELECTRONIC STEERING GEAR AS IT FAILED INTERNALLY. FORD QUOTED ME $2000 + TAX TO FIX IT. AFTER GOING ONLINE, I HAVE FOUND NUMEROUS COMPLAINTS OF THE EXACT SAME THING HAPPENING WITH OTHER FORD EXPLORER OWNERS. I AM COMPLETELY DISAPPOINTED IN FORD!

Mileage: 50,000

A LITTLE OVER A MONTH AGO THE LEFT REAR TOE LINK BROKE WHILE DRIVING. THIS CAUSED THE CAR TO LOSE CONTROL AND GO INTO A SIDEWAYS SLIDE, BREAKING THE WHEEL HUB IN THE PROCESS. SMOOTH ROAD GOING ABOUT 50 MPH IN GOOD CONDITIONS. WE GOT THE CAR FIXED AND HAD TO PAY FOR THE REPAIRS SINCE THE CAR IS NO LONGER UNDER FACTORY WARRANTY. AFTER THE FORD DEALER IN MCHENRY IL HAD IT FOR OVER A WEEK, WE GOT THE CAR BACK, DROVE IT FOR A FEW DAYS AND SUDDENLY WE HAD A CRACKED EXHAUST FLEX PIPE. WE HAD TO PAY SEVERAL HUNDRED MORE TO GET THAT REPAIRED. AGAIN, DRIVEN ON SMOOTH ROADS IN THE SUMMER, NOTHING THAT WOULD HAVE CAUSED THIS SO SUDDENLY. GOT THE CAR BACK AGAIN AFTER SEVERAL MORE DAYS IN THE SHOP.. DROVE IT FOR A COUPLE MORE DAYS AND THE LEFT REAR TOE LINK BROKE.. AGAIN... DEALER THIS TIME INSTALLED THE "RECALL KIT" ON BOTH SIDES. LUCKILY, THIS TIME IT WAS AT SLOW SPEEDS COMING INTO A PARKING LOT . HAD THE CAR TOWED BACK TO THE DEALER. AGAIN.. WE HAVE HAD THE CAR BACK FOR ABOUT 3 DAYS NOW, AND THE LEFT TOE LINK HAS COME LOOSE.. AGAIN.. THE CAR WILL BE TOWED BACK TO THE DEALER TOMORROW BECAUSE IT IS UNSAFE TO DRIVE. IT WAS DRIVEN 3 TIMES AT LOW SPEEDS AROUND TOWN SINCE WE GOT IT BACK. MY WIFE IS NOW AFRAID TO DRIVE THE CAR OUT OF FEAR OF IT BREAKING AGAIN. THIS IS A SERIOUS ISSUE IF THE RECALL PART DOESN'T WORK. WHEN THIS PART FAILS, THIS CAR HAS A SEVERE LOSS OF CONTROL AND CAN VERY EASILY RESULT IN AN ACCIDENT. FORD NEEDS TO GET TO THE BOTTOM OF THIS BEFORE SOMEONE GETS KILLED.

Mileage: 42,000

AS WE WERE TURNING INTO A PARKING SPACE THERE WAS A POPPING SOUND SO I IMMEDIATELY TOOK THE CAR TO THE DEALER. WE WERE TOLD THAT THE RACK AND PINION WAS DEFECTIVE WHICH IS THE SECOND TIME THIS HAS HAPPENED IN A FORD AROUND THE 40,000 MILE MARK. IF THE RACK HAD FAILED AT HIGH SPEED IT COULD WELL HAVE BEEN FATAL.

Mileage: 42,000

2015 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *LD THE CONSUMER STATED WHILE DRIVING THE STEERING SERVICE LIGHT ILLUMINATED AND THE POWER STEERING IMMEDIATELY WENT OUT. THE VEHICLE WAS NOT INCLUDED IN THE POWER STEERING RECALL. *JS

I BOUGHT THE CAR USED IN APRIL 2019, IT ONLY HAS 25,000 MILES. I WAS DRIVING WITH MY TODDLER WHEN ALL OF THE SUDDEN I COULD NOT STEER THE VEHICLE EASILY AND WARNING LIGHTS STARTED GOING OFF AFTER I LOST POWER STEERING. THE LIGHTS WERE POWER ASSIST FAULT AND SOMETHING ABOUT ADVANCETRACK SYSTEM IN WHICH I NOTICED THAT MY FOUR WHEEL DRIVE CAPABILITY WAS NOT WORKING. I WAS ON A CITY STREET SO I WAS ABLE TO PULL INTO A PARKING LOT. ONCE I LET IT SIT FOR A FEW MINUTES AND STARTED UP, EVERYTHING WAS ALRIGHT. THIS WAS THE 2ND TIME THIS HAS HAPPENED THE FIRST TIME, I WAS JUST EXITING OFF THE HIGHWAY WHEN I LOST POWER STEERING AND WARNING CAME ON BUT IT ONLY OCCURRED FOR A MINUTE AND EVERYTHING WAS BACK TO NORMAL. THIS IS A SAFETY RISK AND I AM AFRAID TO DRIVE IT LONG DISTANCE. OTHER THAN THIS I LOVE THIS VEHICLE!

Mileage: 25,236

50K ONLY AND THE RACK AND PINION STEERING COLUMN IS FAILING.

Mileage: 50,000

NOISE WHEN TURNING OR BACKING UP ON DRIVERS SIDE. NEW SHOCKS/STRUTS HAVE RECENTLY BEEN PUT ON THE FRONT.

Mileage: 81,500

NOISY POPPING NOISE WHEN STEERING LEFT AND RIGHT AT A STAND STILL OR LOW SPEEDS. THIS TURNS INTO A LOCKED STEERING WHEEL IN ONE POSITION.

Mileage: 46,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AND ATTEMPTING TO TURN, THE STEERING WHEEL SEIZED AND THEN RETURNED TO ITS NORMAL POSITION. THE VEHICLE WAS TAKEN TO CROUSE FORD (11 ANTRIM BLVD, TANEYTOWN, MD 21787, (877) 782-7280) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

I THOUGHT THE VEHICLE WAS HAVING STRUTS ISSUES IN THE FRONT AS WELL AS A SWAY BAR. HOWEVER I FINALLY GOT AN APPOINTMENT AT THE FORD DEALERSHIP AND THEY STATED THAT THE ISSUE WAS CAUSED BY A FAILING ELECTRONIC STEERING RACK. THIS VEHICLE ONLY HAVE 42,524 MILES ON IT AND THIS SHOULD NOT BE HAPPENING ALREADY. THIS COULD POTENTIALLY FAIL CAUSING YOU TO LOSE POWER STEERING AND CAUSE AN ACCIDENT. THE VEHICLE MAKES THE NOISE WHEN TURNING SLOWLY TO THE RIGHT OR WHEN BACKING UP. IT WILL ALSO MAKE THE NOISE WHEN YOU ARE STATIONARY AND TURN THE WHEEL BACK AND FORTH. THE QUOTE I RECEIVED FOR THE REPAIR WAS $1,770. THIS IS NOT SOMETHING THAT SHOULD HAVE TO BE REPAIRED ON A 2015 VEHICLE WITH LOW MILEAGE.

Mileage: 41,250

LANE KEEPING STEERING ASSIST IS ELECTRIC MOTOR ASSIST. THE RACK & PINION STEERING GEAR MOTOR MALFUNCTIONED, LEAVING THE STEERING WITHOUT ANY ASSIST, RESULTING IN MANUAL (EXTREMELY DIFFICULT TO STEER) STEERING. IN THIS CASE, NO CRASH RESULTED, BUT REQUIRED RACK & PINION REQUIRED REPLACEMENT. REPLACEMENT COST ~$2200.00 AT A FORD DEALERSHIP.

Mileage: 46,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, THE 'LANE DETECTION FAILURE' MESSAGE SUDDENLY APPEARED AND THE POWER STEERING FAILED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. AFTER STOPPING THE VEHICLE AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND DIAGNOSTIC CODE: C200D AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE VEHICLE WAS TAKEN TO JONES FORD OF NORTH CHARLESTON (5757 RIVERS AVE, NORTH CHARLESTON, SOUTH CAROLINA), BUT THE CODE WAS NO LONGER PRESENT AFTER RESTARTING THE VEHICLE SEVERAL TIMES. THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

Mileage: 45,000

DRIVING TO WORK AND RECEIVED A "STEERING ASSIST FAULT/SERVICE REQUIRED" WARNING MESSAGE. TOOK CAR TO DEALER, WHERE THEY REPAIRED A FAULTY STEERING GEAR ASSEMBLY.

Mileage: 70,586

MAKING SLOW RIGHT HANDED TURNS, CLUNKING SOUND WAS DETECTED IN THE FRONT OF THE VEHICLE. THE FORD DEALER INVESTIGATION REVEALED THAT THE POWER STEERING RACK NEEDS REPLACEMENT. THE VEHICLE HAS ONLY 61000 MILES ON IT AND THE COST WILL BE $1950.

Mileage: 61,000

WHEN I DRIVE AT SLOW SPEEDS TO PULL INTO A PARKING SPOT, GARAGE, TURN INTO A DRIVE WAY AND REVERSING OUT OF THESE SPOTS, THERE IS A LOUD CLUNK NOISE. WHEN TURNING THE STEERING WHEEL TO THE RIGHT.

Mileage: 50,000

80,000 MILEAGE STARTING WITH STEERING NOISY AND CLICK NOISY SOMETIME . POWERTRAIN LOOSES WHEN PARKING AND HARD TO SHUT OFF THE ENGINE.

WHILE DRIVING RECENTLY MY CAR WOULD 'SPUTTER' WHILE AT A LIGHT ETC. WELL TODAY IT COMPLETELY DIES WHILE DRIVING (ABOUT 20MPG). IT EVENTUALLY RESTARTED AND I WAS ABLE TO DRIVE TO MY MECHANIC. THE VEHICLE COMPLETELY DIED WHILE PULLING INTO THE DRIVE OF THE MECHANIC WHO WILL TAKE A LOOK ON MONDAY. ALSO, HAD PROBLEMS WITH STEERING UNIT THAT FORD SAID NEEDED TO BE REPLACED. SAID THAT WOULD COST US ABOUT $1100 FOR A NEW MODULE. AT THAT TIME THE CAR HAD 40,000 MILES ON IT. CURRENTLY HAS 72,000. MY HUSBAND WAS GOING TO BY A F150 NOW SERIOUSLY CONSIDERING GOING WITH TOYOTA. HE'S HEARTBROKEN AS WE BOTH THOUGHT THE EXPLORER WOULD BE A RELIABLE CAR.

Mileage: 72,000

ON 4/14/19 WE LEFT FOR VACATION AND DROVE1,100 MILES FROM ARLINGTON, VA TO KEY LARGO, FL AND WHEN WE GOT TO FL, THE STEERING STARTED MAKING A CLUNKING NOISE AND GOT STUCK WHEN WE WERE MAKING A U-TURN. AFTER SOME RESEARCH, I COULD TELL IT WAS THE STEERING, COULD GIVE OUT WHEN DRIVING AND WAS A SERIOUS REPAIR THAT COULD NOT WAIT UNTIL RETURNING HOME IN A WEEK TO GET IT REPAIRED. WE DROVE TO LORENZO FORD IN HOMESTEAD, FL. ON 4/16/19. LORENZO FORD KNEW RIGHT AWAY THAT THE PROBLEM WAS THE STEERING. OUR EXPLORER HAD 41,339 MILES ON IT AND THE MECHANIC SAID IT WAS NOT UNUSUAL FOR THE STEERING TO GIVE OUT. HE ACTUALLY SAID IT WAS A PROBLEM BUT NOT A RECALL. THE REPAIR TOTALED $2,335.91. I THOUGHT WE WERE DRIVING A DEPENDABLE AND SAFE CAR ON OUR VACATION, BUT WE GOT TO SPEND A LOT OF TIME GETTING OUR CAR REPAIRED ON OUR VACATION. I'VE HAD NUMEROUS FORDS, AND HAVE ALWAYS CALLED MYSELF A FORD PERSON. SADLY, I DON'T LIKE THE DIRECTION FORD IS GOING AND THIS MAY BE MY LAST ONE. THANKS FORD FOR NOT MAKING QUALITY JOB #1 AND WRECKING MY VACATION. YOU NEED TO RECALL THIS BEFORE SOMEONE GETS HURT.

Mileage: 41,339

MY WIFE WAS DRIVING DOWN THE ROAD WHEN THE POWER STEERING SUDDENLY WENT OUT ALMOST CAUSING HER TO WRECK. SHORTLY AFTER A "STEERING ASSIST FAULT SERVICE REQUIRED" MESSAGE POPPED UP. AFTER SEARCHING THROUGH FORUMS AND GOGGLE IT SEEMS THIS IS A COMMON ISSUE THAT FORD REFUSES TO RECOGNIZE.

Mileage: 75,000

THE POWER STEERING FROZE WHILE DRIVING ON THREE SEPARATE OCCASIONS OVER THE LAST TWO DAYS. THE FIRST WAS WHILE PULLING INTO A PARKING SPACE, THE SECOND TIME WAS WHILE TURNING TO MERGE ONTO A BUSY TWO LANE HIGHWAY AND THE THIRD TIME WAS WHILE DRIVING 55 MPH MERGING ONTO THE FREEWAY. THE CAR WAS IN MOTION IN ALL THREE CASES AND HAD TO BE PUT IN PARK AND TURNED OFF BEFORE STEERING CAME BACK. MY WIFE WAS UNABLE TO TURN THE CAR WHEN IT HAPPENED TO HER BECAUSE SHE WASN'T STRONG ENOUGH TO OVERCOME THE FORCE.

Mileage: 71,000

POWER STEERING STOPS WORKING SUDDENLY; DUE TO FACTORY MISTAKE OR FAULTY PARTS OR MANUFACTURING. POSSIBLY CAUSING LOSS CONTROL AND CRASH OCCURRENCES. UNLESS YOU HAVE UPPER BODY EXTREME STRENGTH YOU CAN'T CONTROL THE STEERING WHEEL DUE TO THIS DEFECT. THERE HAVE BEEN PREVIOUS RECALLS BUT NOT FOR THIS YEAR OR MY VIN NUMBER DESPITE THE ISSUE BEING THE SAME. FORD REFUSES TO PAY TO REPAIR IT. ALSO, THIS ONCE REPAIRED CAN HAPPEN AGAIN.

Mileage: 42,000

THE VEHICLE HAS APPROX 42,000 MILES AND HAS STARTED EXHIBITING THE CLUNKING NOISE AND DIFFICULT TURNING AT LOW SPEED, SPECIFICALLY IN TURNING RIGHT, AS REPORTED IN MANY OTHER COMPLAINTS. LOOKING AT A $2K FIX AT SUCH A LOW MILEAGE WITH WITH SO MANY OTHER SIMILAR COMPLAINTS IS DISTURBING AND AMAZING WHY FORD IS NOT FIXING THIS.

Mileage: 42,000

SLOW SPEED GRINDING NOISE WHEN TURNING. IN MOTION AND STATIONARY ON ALL SERVICES

Mileage: 15

POWER STEERING FAILED AS I WAS PULLING AWAY FROM A GAS PUMP AFTER REFUELING. POWER ASSIST WARNING LIGHT CAME ON AND I WAS NOT ABLE TO TURN THE STEERING WHEEL UNLESS I USED A GREAT AMOUNT OF FORCE. LUCKILY I WAS STILL IN THE GAS STATION PARKING LOT WHEN THE FAILURE OCCURRED. THE CAR HAD TO BE TOWED TO A DEALER.

Mileage: 29,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE SERVICE STEERING WARNING INDICATOR FLASHED INTERMITTENTLY AND THEN THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY AN AUTHORIZED DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,100.

Mileage: 100,100

2015 FORD EXPLORER XLT, ELECTRONIC POWER STEERING FAILED DURING DRIVING. A "STEERING ASSIST FAULT SERVICE REQUIRED" MESSAGE ILLUMINATES ON THE DASH INSTRUMENT PANEL. THIS HAS OCCURRED 4 TIMES IN THE LAST WEEK. EACH TIME THE FAILURE HAS OCCURRED AFTER STARTING THE ENGINE AND BEGINNING TO DRIVE THE VEHICLE. THE MILEAGE ON THE VEHICLE AT FIRST OCCURRENCE WAS 98,734. APPOINTMENT MADE AT LOCAL FORD DEALER FOR SERVICE.

Mileage: 98,734

I WAS DRIVING MY VEHICLE DOWN THE ROAD I WENT TO MAKE A TURN AND MY VEHICLE MADE A TERRIBLE NOISE ON THE RIGHT SIDE. THE STEERING WHEEL ACTED LIKE IT DID NOT WANT TO TURN. I WAS INFORMED THAT MY RACK AND PINNION WAS BAD. I ONLY HAVE 57,000 MILES ON THE VEHICLE. I RESEARCHED THIS PROBLEM AND I AM CLEARLY NOT THE ONLY ONE WITH THIS COMPLAINT. IT'S VERY STRANGE THAT ALL MODELS ARE COVERED EXCEPT MINE.IF MY CHILD WOULD HAVE BEEN HURT BECAUSE OF A FAULTY VEHICLE WHERE NUMEROUS PEOPLE HAVE THIS PROBLEM I WOULD HAVE BEEN DEVASTATED.

Mileage: 57,000

THE ELECTRIC SYSTEM WENT ON THE FRITZ WHEN IT WAS SIGNIFICANTLY HOT OUTSIDE. THIS CAUSED THE POWER STEERING TO FALTER AND THE CAR TO BE ESSENTIALLY INOPERABLE. THIS HAPPENED 4 TIMES THROUGHOUT THE SUMMER, AND IT SEEMED TO HAPPEN ON EXTREMELY HOT DAYS. IT WOULD ALWAYS OCCUR WHILE DRIVING AND CAUSED SIGNIFICANT DANGER TO NOT ONLY MYSELF, BUT OTHER MOTORISTS AS WELL. AT HIGH SPEEDS WHEN THE STEERING WENT OUT THE CAR WAS HARD TO CONTROL, AND GOT EVEN WORSE AS MOMENTUM WAS LOST.

Mileage: 45,000

DRIVING 55MPH ON I-94 LAST NIGHT IN A STEADY RAIN AND CHECK BATTERY MESSAGE CAME UP IN THE LEFT IP DISPLAY. WITHIN A FEW SECONDS I LOST THE POWER STEERING, THEN THE CENTER CONSOLE ENTERTAINMENT/INFO SCREEN, THEN THE INSTRUMENT CLUSTER WENT BLACK WITH THE HEADLIGHTS AND WINDSHIELD WIPERS WHICH WERE ON HIGHEST SETTING SLOWED BUT CONTINUED TO OPERATE ONLY WHILE IN THE HIGHEST SETTING. THIS SCENARIO CONTINUED OFF AND ON FOR THE NEXT 30 MILES WITH INTERMITTENT ELECTRONIC STEERING FAILURE, INTERNAL IP AND CONSOLE SCREEN FAILURE AND EXTERIOR LIGHTING FAILURES. WE PULLED OVER EACH TIME AND WITHIN A VARIED AMOUNT OF TIME FROM A FEW SECONDS TO A FEW MINUTES, A SOUND SIMILAR TO A SQUEALING BELT WOULD BE HEARD AND THE SYSTEM WOULD "REBOOT" AND ALL FUNCTIONING WOULD BE RESTORED FOR A LIMITED TIME. WE LIMPED THE VEHICLE HOME OVER THE COURSE OF THE NEXT HOUR AND A HALF FOR 35 MILES AS I WAS NOT LEAVING THE CAR ON THE SIDE OF THE FREEWAY OR IN DETROIT IF I COULD SAFELY AVOID IT. THIS MORNING (SUNDAY) I TESTED THE BATTERY AND HAD THE BATTERY AND ALTERNATOR TESTED UNDER LOAD AT AN AUTO PARTS STORE AND BOTH WERE WITHIN NORMAL PARAMETERS. BELT LOOKED GOOD WITH VISUAL INSPECTION AND 1 HOUR OF IDLE AND DRIVE TIME CLOSE TO HOME IN DAMP PUDDLING ROADS COULD NOT GET ANY ADVERSE SYMPTOMS TO REAPPEAR. IT WILL GO TO THE FORD SERVICE DEPARTMENT AT OUR LOCAL DEALER TOMORROW FOR A THOROUGH INSPECTION. THIS IS MY WIFE'S DAILY DRIVER AND IF NO ISSUE CAN BE FOUND WE WILL BE REPLACING THE CAR AS SHE WOULD HAVE BEEN IN EXTREME DANGER WITHOUT STEERING, LIGHTS AND IP, ESPECIALLY ON A SATURDAY NIGHT DRIVING THROUGH THE CITY OF DETROIT'S I-94 EXPRESSWAY.

Mileage: 52,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING FAILED TO FUNCTION AND THE STEERING WHEEL SEIZED MORE THAN ONCE. IN ADDITION, THE ELECTRIC POWER STEERING, LOW BATTERY MODE, AND OTHER UNKNOWN WARNING INDICATORS FLASHED. THE VEHICLE WAS COASTED OFF THE ROAD, SHUT OFF, AND RESTARTED; HOWEVER, THE FAILURE RECURRED. BRUCE WALTERS FORD (302 S MAYO TRAIL, PIKEVILLE, KY 41501, (606) 444-2200) WAS NOTIFIED OF THE FAILURE AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

WE HAVE OWNED MANY FORDS IN THE PAST BUT AFTER OWNING A 2015 FORD EXPLORER SPORT IT MAY BE THE LAST. MY EXPLORER HAS ONLY BEEN OUT OF WARRANTY FOR LESS THAN A YEAR. AS SOON AS IT WENT OUT OF WARRANTY THERE WAS A PROBLEM WITH THE LINK SO THEY SAID. MAYBE IT WAS'T A LINK AFTER ALL. THERE WAS A LOUD CLUNKING NOISE UNDER MY CAR WHEN THE STEERING WHEEL WAS TURNED. NOW LESS THAN A YEAR LATER THE CLUNKING NOISE IS HORRIBLE AND THE POWER STEERING EVEN WENT OUT TEMPORARILY. THAT'S SCARY. I TOOK IT TO THE FORD PLACE TODAY AND THEY WANT $3000 TO FIX THE STEERING GEAR. THIS IS A SAFETY ISSUE. ARE YOU GOING TO WAIT UNTIL SOMEONE IS SERIOUSLY INJURED OR KILLED BEFORE YOU ISSUE A RECALL ON THIS PROBLEM WITH THE STEERING GEAR????? I SEE THERE ARE ALREADY 94 COMPLAINTS ABOUT THE STEERING ISSUE. YOU NEED TO ISSUE A RECALL ON THIS PROBLEM WITH THE STEERING GEAR. THIS IS SERIOUS. AND $3000 IS RIDICULOUS. I WANT SOME KIND OF DISCOUNT AND THIS ISN'T THE LAST YOU WILL HEAR FROM ME ON THIS MATTER IF I DON'T GET ONE.

Mileage: 36,000

OVER A PERIOD OF A FEW DAYS, I NOTICED THAT THE POWER STEERING WAS BECOMING INCREASINGLY TIGHT AS I MERGED INTO OTHER LANES OR MADE TURNS ON BOTH THE LOCAL ROADS AND HIGHWAY. THERE WERE NO WARNING LIGHTS TO INDICATE THAT THERE WAS A PROBLEM. I STOPPED DRIVING THE VEHICLE UNTIL I COULD HAVE IT EVALUATED BY THE FORD DEALER. THE DEALERSHIP MECHANIC IDENTIFIED A PROBLEM WITH THE STEERING SHAFT ASSEMBLY AND SAID THAT IT NEEDED TO BE REPLACED.

Mileage: 50,700

WHILE DRIVING THE VEHICLE IT LOST POWER STEERING. WARNING LIGHTS CAME ON STATING POWER STEERING ASSIST FAULT SERVICE ADVANCE TRAC TERRAIN MANAGEMENT SYSTEM FAULT THIS IS NOT NEW TO FORD EXPLORERS APPARENTLY THERE WAS A RECALL 2011-2014. MY VEHICLE IS A 2015. IT IS A SHAME THAT FORD OR NATSA WOULD ALLOW THIS RISK TO CONTINUE. I ENCOURAGE YOU TO RECALL ANY VEHICLES IN ALL YEARS TO PREVENT ACCIDENTS. MY VEHICLE HAS BEEN IN THE SHOP FOR A WEEK ALREADY AND WHEN THEY TOLD ME THREE OTHER FORD EXPLORERS WERE FIXED LAST WEEK FOR THE SAME PROBLEM I GASPED THAT THIS IS NOT PART OF A RECALL.

Mileage: 55,000

WHILE I WAS DRIVING MY VEHICLE ON ICY ROAD CONDITIONS, MY VEHICLE'S STEERING FAILED WITHOUT NOTICE. THANKFULLY I WAS DRIVING SLOWER DUE TO ROAD CONDITIONS. I WAS UNABLE TO STEER MY VEHICLE DOWN THE ROAD. THIS WAS THE STEERING GEAR THAT WENT CAUSING THE ISSUE. WHEN I CONTACTED FORD, I WAS TOLD IT'S NOT UNDER WARRANTY. NOT OUR PROBLEM. THE VEHICLE IS ONLY A 2015.

Mileage: 50,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, A CLUNKING AND GRINDING NOISE WAS HEARD COMING FROM THE STEERING COLUMN. ON TWO SEPARATE OCCASIONS, THE STEERING WHEEL BECAME STUCK MOMENTARILY WHILE TURNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000. THE VIN WAS INVALID.

Mileage: 22,000

I PULLED INTO A COFFEE DRIVE THROUGH AND GOT MY COFFEE ORDER. UPON DRIVING AWAY AFTER A SHORT STOP IN DRIVE GEAR WHILE AT THE DRIVE THROUGH WINDOW, MY POWER STEERING WAS NOT WORKING. I DROVE OUT OF THE PARKING LOT WHILE FIGHTING THE WHEEL TO STEER. I PULLED OVER AND PARKED AND TURNED THE ENGINE OFF. AFTER RESTARTING, THE PROBLEM WAS GONE. I JUST PURCHASED THIS SUV WITH 72000 MILES ON IT FROM A DEALER.

Mileage: 72,000

A KNOCKING/POPPING NOISE COULD BE HEARD WHEN TURNING THE STEERING WHEEL. IT FIRST STARTED WHEN TURNING THE WHEEL TO THE RIGHT IN REVERSE WHEN THE SUV WAS IN MOTION. I BROUGHT IT TO MY MECHANIC AND HE COULDN'T FIND THE CAUSE OF THE NOISE (NO DAMAGE WAS VISIBLE). THE NOISE BECAME PROGRESSIVELY WORSE OVER THE NEXT FEW MONTHS. THE KNOCKING/POPPING NOISE HAPPENED WHENEVER THE STEERING WHEEL WAS TURNED (LEFT OR RIGHT, FORWARD OR REVERSE, STATIONARY OR IN MOTION). THEN THE POWER STEERING SEIZED. THIS HAPPENED WHILE DRIVING 25 MILES AN HOUR ON A SECONDARY ROAD. I WAS TURNING AROUND A BEND TO THE RIGHT AND LOST THE POWER STEERING. THERE WAS NO WARNING AT ALL. LUCKILY, THE POWER STEERING RETURNED AFTER A FEW SECONDS. I RETURNED HOME AND IMMEDIATELY SCHEDULED SERVICE AT MY LOCAL FORD DEALER. IT TOOK THEM FIVE WEEKS TO DIAGNOSE AND FIX THE PROBLEM.THE STEERING GEAR NEEDED TO BE REPLACED. SINCE MY 2015 EXPLORER XLT ONLY HAD 29,000 MILES ON IT, THE MECHANIC TRIED TO GET FORD TO COVER THE ENTIRE COST (BUMPER TO BUMPER WARRANTY EXPIRED, AND THIS WAS NOT COVERED UNDER POWERTRAIN WARRANTY). FORD AGREED TO COVER HALF, WHICH TELLS ME THAT THEY ADMIT THAT THE STEERING GEAR IS DEFECTIVE, AND SHOULDN'T FAIL AT 29,000 MILES. THIS IS A SERIOUS DEFECT AND FORD NEEDS TO ISSUE A RECALL BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED!

Mileage: 29,216

THIS COMPLAIN IS FOR FORD EXPLORER SPORT 2015 THAT I OWN AND HAS 26,000MILES. I BOUGHT THIS CAR BRAND NEW FROM THE DEALER AND I'VE BEEN HAVING A PROBLEM WITH STEERING WHEEL. EVERY TIME WHEN I GET OUT FROM THE PARKING OR TRYING TO PARK THE CAR,I TURN THE STEERING WHEEL LEFT AND RIGHT AND I GET THIS SQUEEZING NOISE. BESIDE THIS PROBLEM, THE ENGINE MAKES A WHISTLE NOISE WHEN IS PARKED. I HAD THIS WHISTLE NOISE 4MONTHS AFTER I GOT THE CAR FROM THE DEALER. I DID SEND IT TO THE DEALER SERVICE FOR THIS WHISTLE, THEY DIDN'T FIND ANY ISSUE, WHICH IT REALLY UPSET ME.I'M VERY DISAPPOINTED WITH FORD SERVICE AND BRAND ITSELF, AND THE FACT THAT I'M FIND IN MORE COMPLAINS ABOUT THE STEERING WHEEL NOISE AND NOT BEING RECALLED AS A PROBLEM TO BE SOLVED. I WOULD NEVER EVER RECOMMAND TO ANYONE TO BUY FORD. THIS IS BAD BUSINESS!

WAS DRIVING AND THE STEER WELL BECAME LOCK COULDN'T TURN THE WHEEL, TRIED TO PUMP THE BRAKES AND THEY DIDN'T CATCH. END UP DRIVING RIGHT INTO A POLE AND THE AIRBAGS DIDN'T DEPLOY WITH EVERYONE HITTING THEIR HEADS AND KIDS GETTING CONCUSSIONS.

Mileage: 49,000

I WAS LEAVING THE CRACKER BARREL IN LAKE CITY, TN. I COULDN'T STEER THE CAR. I MADE IT DOWN THE HILL AND TURNED INTO A CONVIENENT STORE PARKING LOT. MY HUSBAND LOOKED UNDER THE HOOD TO SEE IF HE COULD SEE ANYTHING. ALL HE SAW WAS A VERY CORRODED BATTERY. WE HAD HAD THE CAR SERVICED ONE MONTH EARLIER AND THEY DIDN'T SAY ANYTHING ABOUT THE BATTERY. ANYWAY, I CALLED RAY VARNER FORD IN CLINTON, TN WHERE I HAD BOUGHT THE CAR AND TOLD THEM THE PROBLEM. THEY SAID IT WOUL HAVE TO BE TOWED IN, SO I CALLED A TOW TRUCK.THE SERVICE MAN SAID THEY WOULD CHECK IT OVER AND CALL ME LATER WHICH HE DID. THE NEWS WAS DEVASTATING WHEN HE SAID IT WAS THE ELECTRONIC STEERING RACK THAT HAD GONE OUT AND IT WOULD COST $1,731 PLUS TAX. I ALMOST FAINTED. MY CAR HAD GONE OUT OF WARRENTEE ON APRIL 24TH AND AT THE TIME OF THE INCIDENT, MY CAR ONLY HAD 25,896 MILES ON IT. I IS NOT MANY MILES FOR A CARE THAT IS 42 MONTHS OLD. THAT AMOUNT OF MONEY IS TWO MONTHS OF MY SOCIAL SECURITY. A LITTLE WHILE LATER HE CALLED AND SAID MY BATTERY WAS LEAKING ACID AND EVEN THOUGH THE DEALER CHARGES WAY MORE FOR A BATTERY THEN YOU CAN BUY SOMEWHERE ELSE, I TOLD HIM TO PUT A NEW ONE IN. WE STILL WONDERED WHY THE GUYS WHO SERVICED MY CAR DIDN'T NOTICE THE CORROSION, UNLESS IT STARTED AFTER THEY SERVICED IT. THE TOTAL BILL CAME TO $2,166.79 AND THEN I WAS REALLY UPSET. I WAS HOPING THEY WOULD GIVE ME A BREAK SINCE I HAD SUCH LOW MILES ON MY CAR, EVEN THOUGH THE 36 MONTH WARRANTEE HAD ALREADY EXPIRED. I READ ON THE INTERNET THAT SEVERAL PEOPLE HAD PROBLEMS WITH THEIR POWER STEERING WITH THEIR 2015 EXPLORERS, BUT THERE WAS NEVER A RECALL. THE 2011-214 EXPLORERS WERE RECALLED FOR THE SAME THING, SO HOW COME NOT THE 2015. MY HUSBAND SAID THE 2015 PROBABLY HAS THE SAME POWER SEETING RACK AS THE ONES THAT WERE RECALLED. I AM SCARED TO DRIVE MY CAR NOW AND IT HAS CAUSED ME A LOT OF STRESS.

Mileage: 25,896

POWER STEERING LOSS WHILE DRIVING. 2015 FORD EXPLORER XLT WITH 40,908 MILES ON IT. RECEIVED ALERTS ABOUT THE STEERING LOSS AFTER STEERING HAD GONE OUT. NO WARNING PRIOR TO THE STEERING LOSS. ALERTS INCLUDED "STEERING LOSS STOP SAFELY", "SERVICE ADVANCETRAC" AND "TERRAIN MANAGEMENT SYSTEM FAULT" IMMEDIATELY HAD THE EXPLORER TOWED TO CLOSEST FORD DEALER.

Mileage: 40,908

HAVE NOTICED THE POPPING NOISE WHEN TURNING THE STEERING TO THE RIGHT. NOTICED SOMETIMES AN OIL LEAK BY THIS SIDE 1 YEAR BEFORE. THIS LEAK WAS NOTIFIED TO THE DEALER IN EVERY SCHEDULED MAINTAINANCE APPOINTMENT. NEVER WAS CORRECTED. NOW THEY TOLD ME I HAVE TO CHANGE THE RACK AND PINION AND WARRANTY IS EXPIRED. I DON'T KNOW IF THIS UNCOREECTED LEAK COULD BE ASSOCIATED WITH THIS RACK AND PINION PROBLEM I HAVE NOW.

TRAVELING ON HIGHWAY AT 60 MPH VEHICLE SUDDENLY DECELERATED TO 5 MPH WITHIN 3 SECONDS. ENGINE BEGAN RUNNING ROUGH AND STOPPED. PULLED TO SHOULDER OF ROAD. MONTHS BEFORE THIS INCIDENT WARNING LIGHT ON INSTRUMENT CLUSTER WOULD INTERMITTENTLY STATE TRANSMISSION NOT IN PARK WHEN PARKING VEHICLE. SERVICE TECHNICIANS COULD NOT REPRODUCE ERROR. VEHICLE TAKEN IN FOR SERVICE ON 9/21/2018. REPORT ON VEHICLE ON 9/28/2018 STATED THAT POWER TRANSFER UNIT DAMAGED BEYOND REPAIR, STEERING COLUMN SWITCH NEEDED REPAIR WHICH MEANT STEERING UNIT NEEDED REPLACING AND INTERLOCK SWITCH ON SHIFTER NEEDED REPLACING. TOTAL COST $5150.00. TRADED VEHICLE IN AND PURCHASED DIFFERENT VEHICLE. VEHICLE NOT PURCHASED FROM DEALERSHIP WHICH ANALYZED REPAIR WORK.

Mileage: 60,980

AT APPROXIMATELY 57,000 MILES, MY COMPLETE STEERING MECHANISM FAILED AS I WAS DRIVING MY VEHICLE DOWN A ROAD, WHILE OUT OF STATE ON A VACATION. BOTH OF MY CHILDREN WERE IN THE VEHICLE WHEN THIS OCCURRED AND LUCKILY NO ONE WAS INJURED. THE VEHICLE WAS TOWED TO A FORD DEALERSHIP WHERE THE COMPLETE RACK AND PINION SYSTEM HAD TO BE REPLACED ($1,900.00). WHILE WAITING FOR A TOW TRUCK, I LOCATED A FORD RECALL HAD BEEN COMPLETED FOR THE PREVIOUS THREE OR FOUR MODEL YEARS (2011-2014) FOR THE EXACT SAME FAILURE. THIS IS A KNOWN ISSUE AND I DON'T UNDERSTAND WHY MY MODEL YEAR (2015) ISN'T INCLUDED. WE WERE ON A VACATION AND TRAVELED DOWN THE INTERSTATE AND GLAD THIS DIDN'T OCCURRED WHILE DRIVING 75 MPH.

Mileage: 57,000

I WAS IN DOWNTOWN DES MOINES AND RECEIVED A "SERVICE STEERING FAULT NOW" WARNING. I CONTINUED TO DRIVE TO FIND A PARKING SPOT. WHILE PARALLEL PARKING, I RECIEVED THE WARNING AGAIN BUT THIS TIME THE STEERING WENT OUT. I WAS UNABLE TO TURN THE WHEEL AT ALL. I WAS ON THE RAILROAD TRACKS AS A TRAIN WAS COMING AT THIS POINT. I CONTINUED TO TRY TO MOVE THE STEERING WHEEL ANYWAY I COULD TO AT LEAST GET OFF THE TRACKS. O FINALLY TURNED THE CAR OFF AND RESTARTED IT AND WAS ABLE TO MOVE THE STEERING WHEEL AND GET OFF THE TRAIN TRACKS. WE THEN TOOK IT BACK TO THE DEALER AND THEY HAD IT FOR 3 DAYS. ALL THEY DID WAS RESET THE COMPUTER SYSTEM TELLING ME IT COULD HAPPEN AGAIN. WE THEN CONTACTED FORD XORP. AND THEY ALSO DID NOTHING BECAUSE THEY DIDNT SEE IT AS AN ISSUE. IF A COMPANY DOESN'T CARE ABOUT THE PEOPLE BUYING THEIR PRODUCTS, HOW AM I SUPPOSE TO FEEL SAFE IN THEIR VEHICLES?

Mileage: 35,000

I WAS DRIVING MY 2015 FORD EXPLORER WITH APPROXIMATELY 34,200 MILES 55-60 MPH ON US 141 IN NORTHERN WI WHEN I SUDDENLY LOST POWER STEERING AND TRACTION CONTROL. I HAD AN ALARM TRIGGERED AND A FAULT WARNING ON THE DASH INDICATING A STEERING FAULT AND CLEARED BY PRESSING THE OK ON THE DASH, BUT HAD VERY HEAVY STEERING AND AN INDICATION THAT THE TRACTION CONTROL WAS OFF. I WAS ABLE TO GET TO A FORD DEALER BUT THEY WERE NO ABLE TO LOOK AT THE CAR FOR SEVERAL HOURS. THEY SUGGESTED I RESTART THE CAR TO SEE WHAT WOULD RESET. THE SYSTEMS DID RESET AND I WAS ABLE TO CONTINUE ON MY TRIP HOME WITHOUT INCIDENT. NO CODES WERE TRIGGERED AND I NOW HAVE AN APPOINTMENT WITH MY DEALER TO CHECK OUT THE PROBLEM. IN SEARCHING THE INTERNET ON EXPLORER STEERING PROBLEMS, I NOTICED THAT THERE WAS A RECALL ON STEERING LOSS FOR 2011-2014 EXPLORERS AND YET THERE ARE STILL MANY COMPLAINS OF STEERING LOSS FOR MODEL YEARS 2015 FORWARD. IT SEEMS THAT THIS VERY DANGEROUS ISSUE HAS NOT BEEN RESOLVED.

Mileage: 34,200

THIS MAY BE A DUPLICATE COMPLAINT BECAUSE I'M NOT SURE I SUBMITTED MY PREVIOUS COMPLAINT FORM PROPERLY. YESTERDAY I WAS TRAVELLING DOWN THE FREEWAY AT 65 TO 70 MPH WHEN MY STEERING FROZE UP. THANK GOD I WAS IN THE RIGHT LANE AND GOING STRAIGHT BECAUSE IF I HAD BEEN IN THE PROCESS OF TURNING AND THERE WERE OTHER VEH. AT AN INTERSECTION THERE WOULD HAVE ALMOST CERTAINLY BEEN AN ACCIDENT. ALSO THANK GOD MY WIFE WAS'NT DRIVING BECAUSE SHE WOULD HAVE NEVER BEEN ABLE TO STEER THE CAR OFF THE FREEWAY. I WAS ABLE TO WRANGLE THE CAR TO A NEARBY FORD DEALERSHIP BUT AFTER TURNING THE ENGINE OFF AND BACK ON THE PROBLEM WENT AWAY. AS I HAVE RESEARCHED THIS PROBLEM WITH FORD EXPLORERS FURTHER I HAVE FOUND THAT THIS IS A REOCCURING PROBLEM AND HAS BEEN REPORTED ON NUMEROUS OCCASIONS. IN MY WILDEST IMAGINATION I CANNOT BELIEVE THAT SOMETHING HAS NOT BEEN DONE ABOUT THIS PROBLEM. THIS PROBLEM WILL ABSOLUTELY RESULT IN DEATH OR SERIOUS INJURY TO SOMEONE SOON. I HOPE IT'S NOT ME OR MY FAMILY.

Mileage: 15,000

I JUST FILED A COMPLAINT ON MY VEHICLE STEERING PROBLEM AND AS I HAVE BEEN SURFING THE WEB I FIND THAT MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM. I AM A RETIRED UTAH HIGHWAY PATROLMAN WITH 36 YEARS EXPERIENCE AND I HAVE NEVER SEEN A MORE DANGEROUS PROBLEM THAN THIS. I CANNOT BELIEVE TJHAT SOMETHING HAS NOT BEEN DONE ABOUT THIS PROBLEM. I CAN GUARANTEE IT IS ONLY A MATTER OF TIME UNTIL SOMEONE IS KILLED OR SERIOUSLY INJURED AS A RESULT OF THIS PROBLEM.

Mileage: 15,000

THE STEERING WHEEL LOCKED UP WHILE GOING 55 MILES AN HOUR OVER A BRIDGE GOING STRAIGHT

Mileage: 5,100

WE WERE DRIVING AT ABOUT 45 MILES AN HOUR WHEN ADVANC TRAC AND POWER STEERING LIGHT CAME ON. THE STEERING GOT SUDDENLY VERY HARD TO MANEUVER HUSBAND HAD BOTH HAND TRYING TO KEEP IT STEADY, HE HAD TO PULL VERY HARD TO BE ABLE TO PULL IN GAS STATION TO GET OUT OF TRAFFIC. BLINKERS NO LONGER WORKED, TERRAIN KNOB TURNED OFF AND DIDN'T WORK. THIS COULD HAVE BEEN A FATAL ACCIDENT IF WE WERE GOING AT HIGHER SPEEDS! THIS PROBLEM NEEDS TO BE RECALLED SO THAT NO ONE GETS KILLED

Mileage: 46,500

THE "ELECTRONIC STEERING GEAR" IS DEFECTIVE AT 80,000 MILES. THE PART MAKES LOUD NOISES ON TURNS. REPAIR SHOP SAYS INORDINATE NUMBER OF PROBLEMS HAVE COME IN WITH THIS PART & FAILURE COULD CAUSE STEERING TO FREEZE UP & CAUSE SERIOUS WRECK. SHOP SAYS CAN'T BE REPAIRED & MUST BE REPLACED. PART & LABOR COSTS OVER $2K. THIS CRITICAL, EXPENSIVE PART SHOULD NOT FAIL AT SUCH LOW MILEAGE & CAUSE SUCH HIGH RISK OF INJURY OR DEATH.

Mileage: 80,000

ALL STEERING STOPPED WHILE GOING 45/50 MPH ON A MAIN ROAD! GOT THE STEERING SENSOR FIXED FOR $551 AND 2 DAYS LATER THE LIGHT IS ON AGAIN SO IT'S GOING BACK IN..... I'M PREGNANT WITH 2 BOYS U DER 2 AND A 7 YR OLD AND THIS OS RIDICULOUS!!!

Mileage: 31,812

OPERATING VEHICLE IN MOTION. WARNING LIGHTS AND ERRORS SHOWED ON DASH WITHOUT ANY WARNING THAT SOMETHING WAS WRONG. POWER STEERING INSTANTLY STOPPED WORKING WHILE VEHICLE WAS OPERATING ON CITY STREET. VEHICLE BECAME VERY DIFFICULT TO HANDLE. PULLED OVER AND SHUT VEHICLE OFF.

Mileage: 44,000

CURRENTLY OWN A 2015 FORD EXPLORER SPORT WHICH HAS 56000 , WHILE DRIVING EAST BOUND ON THE I84 DOING THE SPEED LIMIT AT 65MPH SUDDENLY NO STEERING! COMPLETELY LOCKED'-WHOA'- TALK ABOUT SCARY' ALMOST CRASH INTO AN 18 WHEELS BESIDE ME , I QUICKLY HIT MY HAZARDS AND CAME TO A CRAWL AT THE SIDE OF THE ROAD INTO A BANK' I TRULY THOUGHT I WAS GOOD AS DEAD.. I HAD TO TOW THE CAR TO MY HOME BECAUSE FORD DEALERSHIP WAS CLOSED AT THE TIME '-THIS HAS BEEN A COMMON PROBLEM WITH FORD ACROSS THEIR FLEET FOR YEARS'. AS OF RIGHT NOW I HAVE A 50K CAR WITH 57K MILES JUST SITTING'. WILL BE BRINGING IN TO MY DEALER ASAP AND A CAL TO CORPORATE.. THEY WILL HAVE TO HANDLE THIS ASAP ''. THEY WILL KILL SOMEBODY IF THEY HAVEN'T ALREADY

Mileage: 57,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT A LOW SPEED, THE STEERING COLUMN SEIZED AND THE SERVICE STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COWLES FORD (13779 NOBLEWOOD PLAZA, WOODBRIDGE, VA) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

Mileage: 36,000

WHILE DRIVING W ON M-81 HIGHWAY 5 MILES WEST OUTSIDE CASS CITY, NI. SUDDENLY LOST POWER STEERING ASSIST ENTERING CURVE.. VEHICLE DEPARTED ONTO GRAVEL WHILE TRYING TO CRANK WHEEL CCW TO GET BACK IN LANE.. THEN WHILE TRYING TO CORRECT WHEEL CW TO STAY IN WESTBOUND LANE, VEHICLE CROSSED INTO EASTBOUND LANE BEFORE REGAINING CONTROL AND REDUCING SPEED - POWER STEERING REMAINED IN MANUAL MODE UNTIL REACHING HOME - NO PRE-WARNING, POWER ASSIST DISENGAGED UPON DISPLAY WARNING FOR "STEERING FAULT", "TERRAIN MANAGEMENT", AND "ADVTRACTION". WOULD HAVE BEEN MANAGEABLE IF FAULT OCCURED ON STRAIGHT ROAD, BUT AT ENTRANCE TO CURVE AT HIGHWAY SPEED, WAS UNABLE TO HAVE ENOUGH TIME TO MUSCLE VEHICLE UNDER CONTROL. BAD SITUATION IF WIFE OR DAUGHTER HAD BEEN DRIVING. TAKING VEHICLE TO DEALERSHIP TODAY, STARTED UP WITH POWER ASSIST FUNCTIONAL ONCE AGAIN, STILL SHOWS FAULTS FOR TERRAIN AND TRACTION CONTROL. POWER STEERING SHOULD NOT DISENGAGE IF A FAULT IS DETECTED IN TERRAIN MANAGEMENT OR TRACTION CONTROL. NO INJURIES, BUT SOME WRIST STRAIN IN MANEUVERING THE STEERING WHEEL UNDER MANUAL CONTROL. NO MEDICAL TREATMENT SOUGHT.

Mileage: 35,400

US SERVICE MEMBER OVERSEAS (WHICH COMPLICATES THE SOLUTION). PURCHASED VEHICLE IN US IN AUGUST 2015. CURRENTLY ABOUT 45,000 MILES ON A 2015 FORD EXPLORER SPORT AND LOUD POP FROM STEERING COLUMN AT LOW SPEEDS. LOCAL MECHANIC SAYS ENTIRE STEERING COLUMN NEEDS REPLACED AND OVER 2600 EURO ($3000). SHOULDN'T HAPPEN AT LOW MILES. OTHERS EXPERIENCING SIMILAR ISSUES ACROSS MODEL YEARS.

Mileage: 45,000

WHILE DRIVING ON A SIDE STREET IN MY NEIGHBORHOOD MY STEERING LOCKED UP & A LIGHT CAME ON THAT SAID STEERING FAULT I COULD NOT MOVE THE STEERING WHEEL AT ALL I TURNED CAR OFF & LOOKED UNDER HOOD HAD NO IDEA WHAT I WAS LOOKING AT CLOSED HOOD GOT BACK IN CAR STARTED UP DEFAULT LIGHT WAS OFF & CAR SEEMED FINE NEXT DAY DRIVING IN MY NEIGHBORHOOD SAME THING HAPPENED TURNED CAR OFF AND ON AND CAR SEEMED FINE I DROVE STRAIGHT TO DEALERSHIP WHERE I PURCHASED THEY TOLD ME IT'S A DEFECT IN ELECTRIC POWER STEERING RACK ITS GONNA COST A LOT TO FIX BECAUSE I BOUGHT CAR IN MARCH 2015 IT'S NO LONGER COVERED BECAUSE WE ARE NOW IN AUGUST AFTER DOING SOME RESEARCH I SEE MANY PEOPLE ARE HAVING THIS SAME PROBLEM & IT WAS A RECALL IN 2014 MODELS SAME EXACT PROBLEM THIS IS A SAFETY ISSUE & SHOULD BE RECALLED BEFORE SOMEONE GETS KILLED

Mileage: 38,000

WHILE DRIVING IN THE CITY THE STEERING BECAME DIFFICULT, THEN THE NOTIFICATION SYSTEM SAID STEERING FAILURE PLEASE STOP, THE DRIVE SELECTOR FAILED AND THE BLINKERS FAILED ALL AT THE SAME TIME. AFTER STOPPING THE STEERING WAS UNTURNTABLE BY THE AVERAGE PERSON. HAD THIS FAILED AT FREEWAY SPEED IT WOULD HAVE BEEN DEADLY IF NOT FATAL. AFTER TOWING THE VEHICLE TO THE DEALER THEY REFUSED TO DO ANYTHING WARRANTY WISE. THE VEHICLE HAS 37K MILES. THEY FAILURE WAS THE EPS AND THE RACK AND PINION HAD TO BE REPLACED. 2K DOLLARS. I READ ON THE INTERNET OF OVER 65 INSTANCES OF THIS HAPPENING ON THE SAME YEAR MAKE AND MODEL, ALL WITH LOW MILES.

Mileage: 37,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION CONTROL AND STEERING WHEEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO RESTART AFTER THE CONTACT TURNED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

Mileage: 54,000

LOSS OF POWER STEERING WHILE DRIVING

Mileage: 90,000

WHILE DRIVING "STEERING FAULT" DISPLAYED AND POWER STEERING STOPS WORKING MAKING IT NEARLY IMPOSSIBLE TO STEER.

Mileage: 60,000

WHILE TURNING THE STEERING WHEEL TO THE RIGHT A KNOCKING SOUND CAN BE HEARD. TOOK VEHICLE TO MY LOCAL FORD DEALER AND IT WAS DIAGNOSED WITH HAVING A BAD STEERING GEAR AND IT NEEDED TO BE REPLACED FOR $1600 PLUS TAX. THE VEHICLE HAS 35,766 MILES ON IT AND IS OVER THE 3 YEAR WARRANTY BY 5 MONTHS. FORD WOULD NOT GIVE ASSISTANCE ON REPLACING THE PART. SOMEONE NEEDS TO LOOK INTO THESE FAULTY STEERING COMPONENTS BEFORE SOMEONE IS SERIOUSLY INJURED. POWER STEERING GEARS SHOULD NOT GO OUT WITH THAT FEW MILES. SEEING BY THE COMPLAINTS ON THIS PAGE I AM NOT THE ONLY ONE WITH THIS ISSUE.

Mileage: 35,200

MY WIFE WAS DRIVING AT 30MPH WHEN POWER STEERING FAILED TOOK IT TO SHOP AND THEY SAID IT WAS ELECTRONIC POWER STEERING MODULE THAT FAILED. A 3 YEAR OLD VEHICLE WITH 40000 MILES ON IT .LOOKS LIKE ALOT MORE PEOPLE HAVE HAD SAME PROBLEM.

Mileage: 40,000

I HAVE HAD THE SAME PROBLEM FOR SOME TIME, AND WOULD NORMALLY BE RESOLVED BY TURNING OFF THE VEHICLE TO 'RESET' THE WARNING AND TURN BACK ON AND IT WOULD BE FINE. BUT TODAY, THE STEERING ASSIST FAULT SERVICE SOON WARNING CAME ON AND DID NOT GO OFF. AND I HAVE NO POWER STEERING FUNCTION IN MY FORD EXPLORER AND THE ADVANCE TRAC SYSTEM FAULT WARNING ALSO INDICATED. IN THE PAST I HAVE HAD THIS HAPPEN WHILE DRIVING DOWN A HIGHWAY AND LOOSING POWER STEERING FUNCTION AND HAVE HAD IT HAPPEN WHEN PULLING OUT OF MY GARAGE AND LOST ALL POWER STEERING FUNCTION AND WHILE DRIVING AT LOW SPEEDS IN A TOWN AREA AND LOST ALL POWER STEERING FUNCTION. THERE IS A FORD RECALL FOR THIS EXACT PROBLEM IN FORD EXPLORERS YEARS 2011-2013, BUT I BELIEVE THIS IS THE EXACT SAME ISSUE I AM HAVING WITH MY 2015 FORD EXPLORER.

Mileage: 103,000

STEERING FAILED AT 65 MPH NOT ALLOWING ME TURN THE VEHICLE. HURT WRIST TRYING TO AVOID OTHERS CARS.

Mileage: 48,895

MY WIFE HAS FOR A WHILE HEARD SOME NOISES FROM THE STEERING AND WE BELIEVED THIS TO BE A MINOR ISSUE. WE HAVE HAD THE CAR IN FOR SERVICE A NUMBER OF TIMES AND TO OUR SURPRISE THEY HAVE NOT FOUND ISSUES. NOW THE MILEAGE OF THE CAR (38K+) AND AGE (3Y+) IS BEYOND WARRANTY AND AT OUR LAST VISIT TO THE FORD DEALER WE WERE INFORMED THAT IT WAS AN ISSUE WITH THE "RACK AND PINION" AND IT NEEDED TO BE REPLACED AT A COST OF $1800 ! WE HAVE COMPLAINED AND THE DEALER WILL CHECK WITH FORD TO SEE IF THEY WILL COVER THIS. I URGE ALL FORD OWNERS TO HAVE THE RACK AND PINION CHECKED SPECIFICALLY BEFORE THE WARRANTY RUNS OUT AS THIS SEEMS TO BE A COMMON PROBLEM.

Mileage: 38,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS ON SIX DIFFERENT OCCASIONS, THE STEERING WHEEL SEIZED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING COLUMN. IN ADDITION, THE ADVANCE TRAC SERVICE INDICATOR ILLUMINATED. AS A RESULT OF THE FAILURE, THE VEHICLE STRUCK A CURB. THERE WERE NO DAMAGES TO THE VEHICLE. THE VEHICLE WAS TAKEN TO DARCARS FORD LANHAM (9020 LANHAM SEVERN RD, LANHAM, MD 20706, (301) 459-1100) AND WAS WAITING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 59,000.

Mileage: 59,000

THE ELECTRONIC POWER STEERING ASSIST (EPAS) WENT OUT WHILE WHILE MY WIFE WAS MANUEVERING THROUGH A PARKING LOT ONE TIME AND WHILE DRIVING DOWN THE ROAD ANOTHER TIME. LUCKILY NO ACCIDENT RESULTED FROM EITHER OCCURENCE.

Mileage: 61,000

WHILE DRIVING DOWN A GRAVEL ROAD AT APPROXIMATELY 35 MPH, THE POWER STEERING STOPPED WORKING. THE VEHICLE DISPLAYED A MESSAGE ADVISING THE POWER STEERING ASSIST HAD FAILED AND A SERVICE ADVANCETRAC WAS SHOWING. I WAS ABLE TO DRIVE THE VEHICLE HOME, BUT IT WAS VERY DIFFICULT TO TURN. LUCKILY, MY WIFE WAS NOT DRIVING DOWN A BUSY HIGHWAY OR IN A CURVE AS THAT WOULD HAVE EASILY RESULTED IN A BAD ACCIDENT. THE LOCAL FORD DEALERSHIP ADVISED THE STEERING GEAR ASSEMBLY IS BAD.

Mileage: 65,900

POWER STEERING LOCKS INTERMITTENTLY WHILE DRIVING THE CAR. IT HAPPENED ABOUT A WEEK AGO, WHEN I STARTED THE CAR THE NEXT DAY IT WAS OK. IT HAPPENED AGAIN THIS LAST FRIDAY JULY 6, 2018 ON A CITY STREET WHILE DRIVING THE VEHICLE. I WAS ABLE TO DRIVE IT HOME. IT IS PARKED ON MY DRIVEWAY NOW, I WON'T DRIVE THE CAR ITS DANGEROUS.

Mileage: 53,000

ELECTRONIC STEERING ASSIST CONTROL FREEZES UP WHILE THE VEHICLE IS IN MOTION, CAUSING LOSS OF STEERING CONTROL. THIS COULD RESULT IN AN INCREASED RISK OF A CRASH. THE VEHICLE MUST BE PULLED OVER AND TURNED OFF. THE VEHICLE MUST BE TURNED OFF FOR ABOUT 10 MINUTES. WHEN RESTARTED, THE PROBLEM CEASES. SOMETIMES THE VEHICLE MUST BE TURNED OFF FOR LONGER PERIODS THAN 10 MINUTES TO "RESET" THE PROBLEM. THIS ERROR HAS OCCURRED FIVE TIMES SINCE JANUARY OF 2016.

Mileage: 61,243

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL LOST POWER AND THE POWER STEERING GEAR ASSEMBLY INDICATOR ILLUMINATED. IN ADDITION, THE POWER TRAIN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LONGMONT FORD (235 ALPINE ST, LONGMONT, CO 80501, (720) 771-6003) WHERE A DIAGNOSTIC TEST LOCATED A FAILURE CODE. THE CONTACT WAS UNABLE TO PROVIDE THE DIAGNOSIS AND FAILURE CODE SPECIFICS AT THE TIME OF THE COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 35,116. *TT

Mileage: 35,116

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE TURNING THE STEERING WHEEL TO THE RIGHT, AN ABNORMAL CLICKING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO FREEWAY MOTORS OF ROGERS (14080 MAIN ST, ROGERS, MN 55374, (763) 428-8488) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE TURNING THE STEERING WHEEL TO THE RIGHT, AN ABNORMAL CLICKING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO FREEWAY MOTORS OF ROGERS (14080 MAIN ST, ROGERS, MN 55374, (763) 428-8488) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE DEALER (CASA FORD, 5815 MONTANA AVE, EL PASO, TX 79925, (915) 779-2272) WAS UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE DEALER INDICATED THAT THEY WOULD TEST DRIVE THE VEHICLE AND ASKED THE CONTACT TO LEAVE THE VEHICLE WITH THEM FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING ON A RESPONSE TO DETERMINE IF THE MANUFACTURER COULD PROVIDE A REMEDY. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE DEALER (CASA FORD, 5815 MONTANA AVE, EL PASO, TX 79925, (915) 779-2272) WAS UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE DEALER INDICATED THAT THEY WOULD TEST DRIVE THE VEHICLE AND ASKED THE CONTACT TO LEAVE THE VEHICLE WITH THEM FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING ON A RESPONSE TO DETERMINE IF THE MANUFACTURER COULD PROVIDE A REMEDY. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

MY STEERING WHEEL LOCKED UP. I COULDN'T TURN THE WHEEL AT ALL. MECHANIC SAYS THE STEERING MODULE NEEDS TO BE REPLACED.

Mileage: 62,000

THIS WAS THE 3RD TIME IT HAD HAPPENED. ON 5/11/2018 THE STEERING WHEEL LOCKED UP IN THE PARKING LOT AND NOT ON THE HIGHWAY LIKE BEFORE. WE HAD TO HAVE THE VEHICLE TOWED TO THE DEALER. THE DEALERSHIP VERIFIED THAT IT WAS LOCKED UP AND THE CODES WERE STILL DISPLAYING ON THE DASH. AFTER INVESTIGATING THE CODES THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. WELL WHEN THE STEERING COLUMN WAS REPLACED WE WENT TO PICK IT UP. IT WAS REPORTED BY THE DEALER THAT A SENSOR HAD SHORTED OUT ON THE COLUMN CAUSING THE ISSUE. SO MY WIFE AND I DID NOT!!! FEEL SAFE DRIVING THIS VEHICLE AFTER THIS KNOWING THAT IT COULD HAPPEN AGAIN. NOT A GOOD FEELING.

Mileage: 35,996

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING LOW SPEEDS, THE STEERING WHEEL MADE A GRINDING NOISE AND BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHEN ATTEMPTING TO CHANGE LANES. THE VEHICLE WAS TAKEN TO THE DEALER (JACK BOWKER FORD LINCOLN, 2415 N 14TH ST, PONCA CITY, OK 74601) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. *TT

Mileage: 52,000

I WAS DRIVING ON THE HIGHWAY AT 60 MPH AND THE CAR BEEPED A WARNING STATING STEERING MALFUNCTION AND MY WHEEL JUST LOCKED. I WAS IN MY CAR WITH MY WIFE AND TWO KIDS. I IMMEDIATELY PUT ON MY BLINKERS AND STARTED HONKING, LUCKILY EVERYONE AROUND ME REALIZED MY CAR WAS IN TROUBLE AND SAFELY MADE IT OFF THE HIGHWAY. SOMETHING LIKE THIS IS EXTREMELY DANGEROUS WHEN YOU CANNOT CONTROL A CAR AT 60 MPH

Mileage: 50,000

VEHICLE HAS LESS THAT 65,000 MILES AND THE ELECTRICAL POWER STEERING ASSIST SHUTS DOWN MAKING THE VEHICLE UNABLE TO TURN. THIS HAPPENED TO ME WHILE ON THE FREEWAY GOING 50 MPH MAKING IT EXTREMELY DANGEROUS TO CONTROL. THE VEHICLE NOW HAS NO POWER ASSIST TO HELP WITH STEERING AT ALL.

Mileage: 61,834

AT INTERSTATE HIGHWAY SPEED 80MPH MY POWER STEERING WAS LOST. I HAD TWO WARNINGS POP UP AS IT WENT OUT; STEERING LOSS STOP SAFELY AND SERVICE ADVANCE TRACK. THERE WAS NOT ANY WARNING AT ALL. THIS WAS NOT A TYPICAL POWER STEERING LOSS I HAVE EXPERIENCED THIS WITH OLDER VEHICLES I HAVE HAD. I HAD TO PUT NEARLY MY FULL BODY WEIGHT OF 300 LBS INTO STEERING TO A SAFE PLACE. HAD THIS HAPPENED TO OTHERS THIS VERY WELL COULD HAVE BEEN A HIGH SPEED IMPACT INTO A WALL WITH THIS LOSS. I AM HAVING THIS VEHICLE TOWED TO A DEALER AFTER ATTEMPTING TO TURN THE VEHICLE OFF AND RESTARTING IT TO SEE IF A RESET MAY BE NEEDED AS SOME CODES RESET THIS WAY.

Mileage: 101,220

SINCE AROUND 40000 MILES, POWER STEERING WILL HAVE A LOUD CLICK AND POP WITH ALL TURNS. SINCE 50000 MILES, DURING THE TURN, THE POWER STEERING WILL LOCK AND THE DRIVER WILL HAVE TO PULL HARD TO CHANGE TURN RADIUS. TOOK IT TO FORD - ENTIRE EPAS (ELECTRONIC POWER ASSISTED STEERING) NEEDED TO BE REPLACED. THIS IS UNSAFE AND UNACCEPTABLE AT 50000 MILES.

Mileage: 40,000

STEERING FAILED WHILE DRIVING IN MOTION RESULTING IN A CLOSE CALL WHEN CROSSING INTERSECTION HAVING ONCOMING TRAFFIC TO INTERSTATE RAMP, EVIDENTLY A MAJOR SAFETY RISK, DUE TO ELECTRONIC STEERING RACK DESIGN ISSUE. ESTIMATE OF OVER $2,253.00 REPAIR WITH $1,343.00 PART AT LOCAL FORD DEALERSHIP.---THANKS,

Mileage: 40,000

2015 EXPLORER SPORT - HAVE A BINDING, POPPING NOISE WHEN TURNING THE STEERING WHEEL TO THE RIGHT. POPS BEFORE COMPLETING A FULL TURN AT FULL STOP AND WILL POP MULTIPLE TIMES WHEN DOING A K-TURN OR RIGHT TURN AT SLOW SPEED. HAD THRUST WASHER, NUTS, AND OTHER ITEMS REPLACED NOV 2017 AT 34776 MILES, NOW AT 38000 AND ITS BACK AND OF COURSE TECHS CAN'T DUPLICATE. I ALSO WENT TO DEALER AND DROVE AFTER THEY ROTATED TIRES AND CHANGED THE OIL AND COULDN'T. NEXT MORNING IN DRIVING ITS DOING IT AGAIN, BUT ONE POP AT A TIME AT FULL STOP. THIS MUST BE A DEFECT BECUASE I HAD THE SAME TYPE OF PROBLEM IN MY 2013 EXPLORER. MY WARRENTY IS UP AND I NEED THIS FIXED AS I'M AFRAID TO DRIVE WITH CONFIDENCE.

WHEN MY CAR IS IN ANY KIND OF TURN YOU HEAR A POPPING NOISE . NOT VERY LOUD BUT NOTICEABLE. ALSO WHEN ON A INCLINE OR DECLINE A CRUNCHING NOISE CAN BE HEARD. MY SON BORROWED MY CAR LAST WEEKEND AND NOTICED IT. TOOK IT TO DEALERSHIP AND THEY OF COURSE CANNOT REPLICATE THIS NOISE. WITH ALL OF THE OTHER COMPLAINTS ABOUT THIS SAME ISSUE I AM APPALLED THAT FORD HAS NOT LOOKED INTO THIS. I GUESS NOT ENOUGH DEATHS OR SERIOUS INJURIES HAVE OCCURRED YET FOR IT TO BE ON THEIR RADAR.

Mileage: 29,000

WITH 51,000 MILES AND JUST OVER 3 YEARS ON THE CAR, THE STEERING GEAR BOX FAILED WITH POPPING NOISE OCCURRING ANYTIME THE STEERING WHEEL WAS TURNED. GOT WORSE QUICKLY AND HAD TO GET IT FIXED. VERY EXPENSIVE BUT ALSO VERY SCARY FOR MY SAFETY. I ALWAYS TAKE CARE OF MY CARS AND KEEP THEM FOR 7-10 YEARS.

Mileage: 51,000

I WAS DRIVING AND WHILE TURNING I LOST STEERING ASSIST CONTROLS. NO POWER STEERING AT ALL. I ALL MOST CRASHED IN MID TURN.

Mileage: 49,000

STOPPED IN THE STREET TO DO A U-TURN, STARTED MY TURN AND LOST STEERING. DROVE INTO A CURB, GOT OUT OF THE CAR AND DISCOVERED THE LOWER CONTROL ARM HAD SNAPPED IN HALF.

Mileage: 53,000

THE POWER STEERING FAILS WHILE DRIVING. THIS HAS HAPPENED ABOUT 7-8 TIMES IN THE PAST YEAR. THE WORST TIME WAS WHEN IT FAILED IN A SLOW, TIGHT TURN. WHEN THE POWER STEERING FAILED THE STEERING SELF ALIGNED BACK TO STRAIGHT. THIS HAPPENED IN MY KID'S ELEMENTARY SCHOOL PARKING LOT. IT EASILY COULD HAVE LED TO A BAD ACCIDENT OR HITTING A PEDESTRIAN BECAUSE THE VEHICLE WENT IN AN UNINTENDED DIRECTION. THE ATTACHED PICTURE IS FROM ONE OF THE OTHER 7-8 TIMES THIS OCCURRED, THUS THE MISMATCH IN MILEAGE FROM THE PICTURE AND THAT LISTED IN THE COMPLAINT.

Mileage: 48,000

STEERING RACK ASSEMBLY NEEDED REPLACING FOR THE SECOND TIME WITHIN 14 MONTHS OF EACH OTHER (07/07/2016 AND 09/19/2017). FIRST TIME WAS AT 37,100 MILES, SECOND TIME WAS AT 59,853 MILES. BOTH TIMES THE VEHICLE WAS BEING DRIVEN AT 70+MPH AND WITHOUT WARNING, INDICATOR LIGHTS CAME ON AND I LOST POWER STEERING.

Mileage: 59,853

EXHAUST FUMES IN CABIN AS WELL AS A POPPING NOISE WHEN I TURN LEFT AND FELT LIKE POWER STEERING WAS GOING OUT. POPPING CAN HAPPEN WHILE STATIONARY OR MOVING. EXHAUST FUMES IN CABIN WHEN YOU ACCELERATE. HAS BEEN HAPPENING SINCE I'VE OWNED THE CAR. DEALERSHIP (FORD) CAN NOT DUPLICATE EITHER. PURCHASED NEW TIRES LAST YEAR AND SINCE THAT DAY, THE SUV HAS A CONSISTENT VIBRATION. THEY (DEALERSHIP) FORD CAN NOT DUPLICATE THE ISSUE. I WAS TOLD TODAY, THE EXHAUST FUMES ONLY RELATE TO THE POLICE SUV'S. I'VE REPORTED THIS SINCE I'VE HAD THE CAR....

VEHICLE ONLY HAS 41000 MILES AND THE RACK AND PINION IS MAKING A CRACKING NOISE WHEN TURNING TO THE RIGHT. VEHICLE HAS NOT FAIL AS GETTING THE STEERING LOCK BUT NEEDS TO BE REPLACE TO PREVENT AN ACCIDENT.

Mileage: 41,000

DRIVING ON SMALL HIGHWAY 55-60 MPH. DASH WARNINGS DING AND FLASH POWER STEERING ASSIST FAILURE, TERRAIN MANGEMENT SYSTEM FAULT, SERVICE ADVANCE TRAC. VEHICLE SUDDENLY LOSES POWER STEERING AND FOUND IT VERY DIFFICULT TO MAKE TURN INTO PARKING LOT. RESTARTED CAR HOPING IT WAS A GLITCH...I WAS LOW ON WIPER FLUID AND PRESSED OK. (SEEMED TO HAPPEN IMMEDIATELY AFTER PRESSING BUTTON ON STEERING WHEEL). ALL WAS NORMAL AND DROVE HOME. THIS CONTINUED TO HAPPEN AFTER SEVERAL DAYS AND WOULD CORRECT ITSELF UPON RESTARTING CAR. I WAS LUCKY TO BE DRIVING IN LIGHT TRAFFIC. I HAVE MADE ARRANGEMENTS TO HAVE VEHICLE DIAGNOSED AND REPAIRED. AFTER READING MANY COMPLAINTS, I AM SUSPECTING THE STEERING RACK NEEDS TO BE REPLACED.

Mileage: 32,300

MY WIFE WAS DRIVING AT HIGH SPEED ON INTERSTATE HIGHWAY. NOTICED SUDDEN LOSS OF ABILITY TO STEER. NUMEROUS WARNING AND MESSAGES APPEARED ON DASH ALONG WITH AUDIBLE ALARMS. THANKFULLY WAS ABLE TO PULL OVER TO SIDE OF ROAD AND STOP. SEEMED TO BE COMPLETE LOSS OF POWER STEERING.WAS ABLE TO GET VEHICLE HOME BUT VEHICLE WAS VERY HARD TO STEER. HAD VEHICLE TOWED TO LOCAL FORD DEALERSHIP. CODE REVEALED FAILED STEERING RACK. $1800 TO REPLACE STEERING RACK. VEHICLE HAD 51449 MILES. CONTACTED FORD CONSUMER RELATIONS-ASKED HER TO TRIGGER A RECALL. I TOLD HER, IN MY OPINION, THIS IS A DANGEROUS FLAW THAT COULD HAVE CAUSED A DISASTEROUS COLLISION. SHE STARTED A FILE AND WOULD BE IN TOUCH WITH MY LOCAL DEALER, IN HOPES THAT THERE MAY BE A POSSIBLE "FINANCIAL ASSISTANCE" SITUATION. SERVICE ADVISER AT LOCAL DEALERSHIP SAID THERE IS NO RECALL BECAUSE THE NUMBERS AREN'T THERE ON THIS MODEL YEAR TO CONSIDER IT DANGEROUS ENOUGH TO RECALL THE VEHICLE FOR THIS PROBLEM. I BELIEVE, IN THIS SITUATION, FORD MOTOR COMPANY IS PUTTING PROFITS AHEAD OF SAFETY. I HAD NO CHOICE BUT FIX THE VEHICLE AND AM QUITE CONFIDENT THAT THE STEERING RACK INSTALLED IS OF THE SAME CRAPPY QUALITY AS THE ONE THAT FAILED. AS OF 4 WEEKS LATER, I HAVE YET TO HEAR BACK FROM MY DEALER OR FORD MOTOR COMPANY ABOUT ANY "FINANCIAL ASSISTANCE". WHAT A JOKE. VERY DISSATISFIED WITH THE RESOLUTION OF THIS PROBLEM BECAUSE THESE STEERING RACKS ARE FAILING ALL OVER THE COUNTRY.

Mileage: 51,449

CONSOLE STARTED FLASHING "SERVICE STEERING ASSIST SOON" AND "TRACTION ASSIST FAILURE". WOULD CLEAR UP WHEN CAR RESTARTED. NEVER LOST STEERING DURING THIS 2 WEEK TIME. JULY 9TH, 2017, DRIVING 70 MPH ON 405 FREEWAY NEAR LONG BEACH, CA, FLASHED "STEERING ASSIST FAILURE" AND LOST POWER STEERING. TRACTION ASSIST FAILURE LIGHT AS WELL. GOT THOUGH TRAFFIC, SLOWED DOWN AND EXITED WITHOUT ANY POWER STEERING, STOPPED AND RESTARTED AND ISSUE WENT AWAY. CALLED DEALER AND TOOK CAR IN THE NEXT MORNING. THEY RESET CODES AND SAID "IF IT HAPPENS AGAIN BRING IT BACK IN." WHICH SCARED ME. 9 DAYS LATER LOST STEERING TURNING INTO WORK PARKING LOT THEN LOST STEERING 3 MORE TIMES WITHIN 24 HOURS. TOOK TO DEALER AND THEY HAD TO REPLACE THE ENTIRE EPAS RACK AND PINION SYSTEM FOR $1916.79. THE CAR HAD 46,7K MILES AND ONLY HIGHWAY DRIVING. OUTSIDE OF WARRANTY AS THEY DON'T CONSIDER THIS POWERTRAIN. HAD I BEEN IN A TURN OR EXIT RAMP OFF FREEWAY WOULD HAVE BEEN A CRASH FOR CERTAIN.

Mileage: 46,000

I WAS DRIVING MY 2015 EXPLORER ABOUT 55 MPH, COMING UP TO A DRIVEWAY I NEEDED TO TURN INTO A FEW HUNDRED FEET AWAY. SUDDENLY THE CAR LURCHED AND WARNING SIGNALS POPPED UP ON MY DASH. IT ALERTED ME MY COLLISION WARNING SENSORS FAILED AND SERVICE ADVANCE TRAC. I ATTEMPTED TO BRAKE AND SLOW DOWN FOR MY TRIM AND REALIZED I HAD LOST POWER BRAKES AS WELL AS POWER STEERING IN MY ATTEMPT TO TURN INTO THE DRIVEWAY. I NARROWLY MISSED HITTING A TREE WHILE MAKING THE TURN INTO THE DRIVEWAY. I COASTED TO A STOP AND IMMEDIATELY RAN A VEHICLE DIAGNOSIS. IT SUGGEST I SHUT THE VEHICLE OFF AND TURN IT BACK ON TO SEE IF THE CODES CLEARED. WHEN I TURNED THE VEHICLE ON ALL WARNING WERE STILL DISPLAYED BUT BRAKES AND STEERING RETURNED. MY LOCAL FORD WAS FAIRLY CLOSE SO MY FATHER IN LAW ATTEMPTED TO DRIVE IT THERE AND SUDDENLY ALL CODES CLEARED OUT OF THE VEHICLE.

Mileage: 63,000

ON 08-12-17 I PULLED INTO MY DRIVEWAY AN TURN MY STEERING WHEEL LOCKED UP AND I COULD NOT TURN IT.. I SHUT DOWN THE CAR AND RESTARTD IT .IT HAD RESET IF THIS HAD HAPPENED ON THE HIGHWAY SOMEONE COULD HAVE BEEN KILLED. I WILL TAKE THE CAR TO FORD ON 8-14-17 TO SEE IF THEY WILL HELP AND FIX IT.

Mileage: 42,592

WHILE DRIVING AT 65 MILES AN HOUR ON A BUSY HIGHWAY THE STEERING WHEEL ON MY 2015 FORD EXPLORER EXPERIENCED A COMPLETE FAILURE. THE POWER STEERING ASSIST WARNING ILLUMINATED AND MY VEHICLE WAS UNABLE TO SAFELY MOVE FROM ONE LANE TO THE NEXT. I WAS APPROACHING A CURVE IN THE ROAD AND I APPLIED MY BRAKES AND TURNED ON MY HAZARDS TO AVOID WRECKING INTO THE HIGHWAY BARRIER. I WAS NEARLY STRUCK BY A LARGE SEMI-TRACTOR TRAILER AND A FEW OTHER VEHICLES AS I ATTEMPTED TO GET TO SAFETY. I THOUGHT FOR SURE I WAS GOING TO BE STRUCK BY PASSING VEHICLES. ONCE I WAS ABLE TO GET TO SAFETY, THE MESSAGES READ "POWER STEERING ASSIST FAULT" AND THEN I SAW ANOTHER MESSAGE THAT READ A TERRAIN MANAGEMENT FUNCTION FAULT AS WELL. I IMMEDIATELY CALLED MY WIFE TO TELL HER I WAS STUCK ON THE SIDE OF RT 280 IN WEST ORANGE, NJ. JUST IN CASE SOMETHING HAPPENED TO ME. I THE CALLED AAA TO REQUEST A TOW. I TURNED OFF THE ENGINE AND THE TERRAIN MANAGEMENT FAULT WAS STILL ILLUMINATED. I ATTEMPTED TO MOVE MY VEHICLE TO A SAFER PLACE AND KEPT HEARING A WHINING NOISE AND THE STEERING WOULD GO IN AND OUT OF FAULTS. ONCE I WAS IN A SAFE PLACE I ADVISED AAA OF MY LOCATION AND AWAITED THEIR SERVICE. I WAS SURPRISED TO HEAR THAT THIS IS NOT AN UNKNOWN ISSUE TO FORD BY THE TOW TRUCK DRIVER. WE HAD THE EXPLORER TOWED TO BEYER FORD IN MORRISTOWN, NJ. I RECEIVED A CALL TODAY FROM THE FORD DEALER THAT THE POWER STEERING RACK HAS TO BE REPLACED. I LOOKED THIS ISSUE UP ON-LINE AND FOUND MANY COMPLAINTS REGARDING THE SAME ISSUE AND NOT JUST ON EXPLORERS, BUT OTHER FORD VEHICLES AND DIFFERENT YEARS. I AM EXTREMELY CONCERNED ABOUT THIS PROBLEM BECAUSE IT LITERALLY CAME OUT OF NOWHERE WHILE I WAS DRIVING AT 65 MPH. THAT POSSIBILITY THAT I COULD HAVE HAD MY FAMILY INCLUDING MY 6 YEAR OLD DAUGHTER IN THE VEHICLE AND GIVING DIFFERENT CIRCUMSTANCES, IT COULD HAVE BEEN A CATASTROPHIC EVENT. WE ALSO OWN A 2011 FORD EXPLORER.

Mileage: 36,600

DRIVING 45MPH DOWN ON A MAJOR ROAD MY STEERING WENT OUT. THE DASH READ AN ERROR "STEERING FAULT" AND I COULD BARELY CONTROL THE CAR. I WAS LUCKILY ABLE TO PULL OVER AND TURN THE CAR OFF AND BACK ON. STEERING WAS RESTORED. IT APPEARS THERE WAS A RECALL FOR THIS EXACT ISSUE FOR MODEL YEARS PRIOR TO MINE (HTTP://WWW.THECARCONNECTION.COM/NEWS/1092388_FORD-RECALLS-914000-ESCAPE-EXPLORER-SUVS-FOR-POWER-STEERING-ISSUE). I CALLED THE LOCAL DEALERSHIP AND THEY TOLD ME THERE WERE NO ACTIVE RECALLS AND I WAS OUT OF WARRANTY SO I WOULD HAVE TO PAY TO GET IT LOOKED AT. I THEN CALLED FORD CORPORATE AND WAS TOLD THE SAME THING. I TOLD THEM ABOUT THE PREVIOUS RECALL AND THAT IT WAS A MAJOR SAFETY ISSUE BUT THEY DID NOT CARE. THEY ACTUALLY TOLD ME THAT IT WAS NOT A SAFETY ISSUE!

Mileage: 41,000

THIS PAST WINTER MY WIFE COMPLAINED ABOUT A POPPING SOUND WHEN BACKING OUR 2015 FORD EXPLORER SPORT INTO THE GARAGE. THE PROBLEM HAS NOW BECOME INTERMITTENT AND OCCURS WHILE DRIVING ON THE ROADWAY.

Mileage: 38,000

POWER STEERING FAILED AT A HIGH RATE OF SPEED.

Mileage: 51,000

MULTIPLE TIMES STEERING FAULTS WHILE DRIVING. LOCKED STEERING RENDERING CAR NOT ABLE TO STEER, CAR IN MOTION. MOST RECENT INCIDENT ON 6/26 ALSO HAPPENED PRIOR. BODY DAMAGE TO CAR DUE TO LACK OF STEERING. NO OTHER CARS INVOLVED. NO PHYSICAL INJURY. "CRASH" ON NEXT QUESTION IS OVERSTATING ALTHOUGH OBJECT WAS HIT CAUSING DAMAGE

Mileage: 70,000

WHILE MAKING A LEFT TURN ON TO A RESIDENTIAL STREET THE POWER STEERING FAILED. IT BECAME EXTREMELY DIFFICULT TO KEEP FROM RUNNING UP ON THE SIDEWALK. HAD MY WIFE BEEN DRIVING SHE WOULD NOT HAVE BEEN ABLE TO STEER THE VEHICLE, MOST LIKELY RESULTING IN A SERIOUS ACCIDENT. STEERING SYSTEM FAILURE ALERT APPEARED ON DASH READ OUT. WAS ABLE TO PULL OVER SAFELY TO THE SIDE OF THE ROAD. SHUT THE ENGINE OFF, RE-STARTED, NO CHANGE. SHUT OFF A SECOND TIME, RESTARTED AND ALERT DISAPPEARED AND THE STEERING WAS FUNCTIONING. WAS ABLE TO DRIVE HOME, CALLED FORD TO MAKE ARRANGEMENTS TO HAVE THE VEHICLE INSPECTED. WHILE BACKING OUT OF MY DRIVEWAY THE NEXT DAY IN ROUTE TO THE DEALERSHIP, A HEAVY CLUNK SOUND WAS HEARD. I WENT THROUGH THE SAME MOTIONS AGAIN BUT COULD NOT REPEAT THE CLUNK NOISE. DROVE THE VEHICLE APPROXIMATELY 20 MILES TO THE DEALERSHIP FOR INSPECTION. THEY REMOVED AND REPLACED THE STEERING GEAR WHICH IS THE ENTIRE RACK. I ASKED AN ADVISER IF THEY KNEW THE CAUSE OF THE FAILURE AND OR IF THE NEW PART BEING INSTALLED IS THE SAME AS WHAT WAS REMOVED OR IF THERE WAS AN UPGRADED VERSION. THEY WERE UNABLE TO VERIFY ANY UPGRADES RELATING TO THE FAILURE WHICH HAS ME WORRIED SINCE MY WIFE ALSO DRIVES THE VEHICLE AND THERE IS NO ASSURANCE THAT THE FAILURE WON'T OCCUR AGAIN. MY EXTENDED WARRANTY COVERED THE MAJORITY OF THE COSTS.I PAID A $100. DEDUCTIBLE. I AM REPORTING THIS BECAUSE I'M CONVINCED THAT IS NOT AN ISOLATED INCIDENT DUE TO OTHER YEAR AND MODEL FORDS DISPLAYING THE SAME PROBLEMS. I ALSO WANT IT DOCUMENTED IN CASE IT HAPPENS AGAIN. COPY OF REPAIR ORDER ATTACHED.

Mileage: 40,436

A POWER STEERING WARNING CAME UP, THEN LATER THE POWER STEERING FAILED. IT LATER RETURNED. WE TOOK IT TO A DEALER AND THEY HAS TO REPLACE THE POWER STEERING ANGLE SENSOR ASSEMBLY. ABOUT 6 WEEKS LATER 4-17-17 WARNING COMES ON AGAIN. TAKE IT BACK TO DEALER AND THEY NOW SAY IT IS PROBABLY POWER STEERING MOTOR WITH A COST OF $2000+. WHEN MY WIFE ORIGINALLY FELT THE LOSS OF STEERING SHE WAS ON THE HIGHWAY GOING DOWN THE ROAD, NOT TURNING. SHE FELT IT TIGHTEN UP.

Mileage: 37,000

CLICKING AND POPPING NOISE WHEN TURNING LEFT. NO LIGHTS OR CODES SHOWING IN THE DASH, BUT STEERING HAS A LOT OF PLAY. DEALERSHIP SEEMS NOT TO SEE A PROBLEM. JUST HAD AN O2 SENSOR REPLACED AND THE ACCESSORY DRIVE BELT TENSIONER. THIS VEHICLE IS MORE TROUBLE THAN ITS WORTH....

THE ELECTRIC POWER STEERING TURNS ITSELF OFF WITHOUT WARNING. IN 30000 MILES, THIS HAS HAPPENED THREE TIMES. WE GET AN ERROR SCREEN ON THE DASH TELLING US TO TAKE THE CAR TO THE DEALER FOR SERVICE. TWO TIMES I WAS DRIVING SLOWLY IN A PARKING LOT, AND THE THIRD TIME MY WIFE WAS DRIVING OVER THE SKYLINE BRIDGE IN FLORIDA. EACH TIME WE SAFELY PULLED OVER, SHUT THE CAR OFF, AND WHEN RESTARTED THE POWER STEERING RECYCLED ON. I TOOK THE CAR TO THE DEALER EACH TIME, AND WAS TOLD THAT NO ERROR CODES WERE IN THE COMPUTER, SO THE CAR WAS FINE. OF COURSE IT IS NOT FINE, OR IT WOULD NOT SHUT OFF THE POWER STEERING. THE CAR WAS UNDER BUMPER TO BUMPER FACTORY WARRANTY. BEING CONCERNED WITH THE SAFETY OF MY FAMILY, I TRADED THE CAR IN FOR A 2017 EXPLORER HOPING THE ISSUE HAS BEEN RESOLVED.

Mileage: 30,700

I WAS DRIVING STEERING WHEEL LOCKED AS I WAS MAKING A RIGHT TURN, LOCKED IT AS I WAS HALF WAY ON THE TURN. THIS HAPPENED ON THE 10TH OF MARCH. TODAY 3/17/17 AS I WAS REVERSING IT LOCKED AGAIN GOOD THING I WASN'T ON FREEWAY OR IN HIGH TRAFFIC AREA. I PURCHASE VEHICLE FROM HYUNDAI GILROY IN GILROY CA WHICH THEY WERENT HELP AT ALL. I JUST BOUGHT THIS VEHICLE END OF DECEMBER 16'. THEY JUST BLEW ME OFF AND I WAS TOLD I WASN'T UNDER WARRANTY NOR ANY RECALLS ON THIS VEHICLE. I DID SOME RESEARCH LOOKS LIKE I AM NOT THE ONLY ONE DEALING WITH THIS ISSUE.

Mileage: 42,000

THIS CAR WAS BOUGHT NEW WITH LESS THAN A 100 MILES ON IT, AT ABOUT 7000 MILES WHILE ENTERING I 495 FROM A RAMP I STEPPED ON THE GAS AND THE STEERING LOCKED UP I QUICKLY TOOK MY FOOT OFF THE GAS AND THE STEERING UNLOCKED,I VISITED THE DEALER AND COMPLAINED THE CAR WAS CHECKED NO PROBLEM WAS FOUND ,AT 32000MILES I STARTED HEARING NOISES FROM THE FRONT OF THE CAR SOMETIMES WHILE BACKING UP THIS WAS INTERMITTENT AND I WAS NEVER ABLE TO DUPLICATE THE NOISE AT THE DEALER UNTIL I HAD A COMPLETE FAILURE AT 42700+ MILES THE NOISE WAS OCCURRING CONSTANTLY,THE DEALER' S DIAGNOSIS WAS FAILURE OF THE STEERING BOX,I AM NOT AN EXPERT BUT THIS IS A DANGEROUS PROBLEM THE FAILURE OCCURRED WHILE I WAS DRIVING AT 20 MILES PER HOUR ON CITY STREETS,IF I HAD BEEN ON THE FREEWAY AT 70 MILES AN HOUR IT COULD HAVE CREATED AN ACCIDENT WITH INJURIES AND WHO KNOWS WHAT ELSE TALKING TO THE MANUFACTURER IS USELESS MY COMPLAINT WAS AND IS BEEN IGNORED I THINK THIS CAR HAS A DEFECT IN THE STEERING SYSTEM THAT IS WORTH YOUR INVESTIGATING FOR THE CAUSE BEFORE SOMEONE IS SERIOUSLY HURT IN AN ACCIDENT.AS I WRITE THIS THE DEFECTIVE PART IS BEING REPLACED AT A FORD DEALER. *TR

Mileage: 42,700

SPORT MODEL FRONT END HAS HAD A LOUD POPPING/ CREAK NOISE WHEN GOING OVER BUMPS AT A ANGLE AND ALSO SHARP LOW SPEED MANUEVERS ( PULLING INTO TIGHT PARKING SPACE) SINCE IT WAS BASICLY BRAND NEW. LOUD TICKING NOISE FROM FRONT HUBS AT LOW SPEEDS FIRST VISIT TO FORD WAS AT 9,000 MILES THEY COULD NOT DUPLICATE IT. VEHICLE NOW HAS 32,000 MILES ROUGHLY, THE POPPING AND CREAKING HAS GOTTEN WORSE MY WIFE WAS LEAVING WORK AND WAS BACKING OUT OF HER PARKING SPOT AND THE RACK AND PINION LOCKED UP ON HER. MULLTIPLE WANRING LIGHTS CAME ON AND SHE WAS UNABLE TO STEER THE VEHICLE. SHE CALLED ME AND I TOLD HER TO CYCLE THE KEY MULTIPLE TIMES AND SEE IF IT WILL RESET TO BE ABLE TO DRIVE TO MY WORK SO I COULD SCAN IT AND SEE WHAT CODES IT HAS. SHE TOOK SURFACE STREETS TO MY WORK. IT HAD CODES P0022: CAM TIMING OVER RETARTED P052D: COLD START CAM TIMING OVER RETARTED P193E: A/C CLUTCH REQUEST SIGNAL U0121: LOST COMMUNICATION WITH ABS CONTROL MODULE C1B00: STEERING ANGLE SENSOR THIS IS THE SECOND TIME CAM PHASER CODES CAME UP. THEY REPLACED CAM PHASER THIS LAST VISIT AND VEHICLE STILL STUMBLES/MISFIRE FEEL AT IDLE. THEY WERE "UNABLE TO DUPLICATE" RACK AND PINION/ SUSPENSION NOISE. MY WIFE DOES NOT FEEL SAFE DRIVING VEHICLE. IT HAS BEEN GETTING RANDOM HARD SPOTS WHILE DRIVING. I TOOK IT TO ANOTHER LOCAL FORD DEALER AND THEY WANT TO CHARGE ME FOR DIAGNOSTIC IF THEY CANT "DUPLICATE" I JUST GOT DONE PAYING FOR 3 WEEKS OF RENTAL AND CANT RISK SEVERAL HUNDRED MORE DOLLARS TO HAVE THEM, SAY THEY CANT DUPLICATE IT. SO I WILL BE PICKING UP THE EXPLORER AND I AM NOW STUCK WITH A UNSAFE VEHICLE AS THE STEERING COULD "LOCK UP" AGAIN AT ANY POINT. THERE ARE MULTIPLE CASES JUST LIKE MINE THAT I FOUND AND I AM NOT WILLING TO RISK HAVING MY WIFE AND CHILD HAVE THE RACK AND PINION FAIL WHILE SHE IS GOING DOWN THE FREEWAY WE GOT LUCKY WITH IT LOCKING UP WHILE AT LOW SPEED THE FIRST TIME.

Mileage: 32,000

VERY LOUD POPPING SOUND OCCURS WHEN TURNING VEHICLE TO THE RIGHT AND LOOSE STEERING CONTROL FELT MOMENTARILY WHILE CAR IS IN MOTION. MOST NOTICEABLE AT SLOWER SPEEDS. DIAGNOSED AS STEERING GEAR ASSEMBLY HAS TO BE REPLACED. THIS WAS WITHIN 42,000 MILES (JUST AFTER EXPIRATION OF WARRANTY). VEHICLE HAS ELECTRONIC DRIVER ASSIST AND HAS A 3.2 LITER ENGINE. .

Mileage: 42,000

MY TIE ROD AND ROD AND NAVIGATION SYSTEM WHICH ARE ELECTRIC BROKE WHILE I WAS DRIVING MY VEHICLE. THERE WAS NO FORWARNING OF THE EVENT. I WAS ON THE HIGHWAY, DRIVING AT TRAFFIC SPEED, FAST MOVING CARS EVERYWHERE, LEFT, RIGHT AND CENTRE, FRONT AND BACK ALL GOING ABOVE SPEED LIMITS, NO STEERING CONTROL, NO SAFETY RAMP VISIBLE FOR A FEW KILOMETRES. SUDDENLY I FOUND MYSELF UNABLE TO STEER MY WHEELS, THE INSTRUMENT PANEL LISTED "LOSS OF NAVIGATION SYSTEMS" AND IN RED 'LOSS STEERING CONTROL STOP SAFELY'. THE CAR HAS HAD A SINGLE OWNER, NEVER INVOLVED IN ANY HIGH IMPACT COLLISION, WAS DRIVEN MAINLY IN URBAN AREAS, ONLY 58,813 MILES, PURCHASED DIRECTLY FROM THE DEALERSHIP. I HAD ONLY 6 MILES ON THE SPEEDOMETER WHEN I TOOK OWNERSHIP OF THE CAR.

Mileage: 58,813

STEERING INOPERABLE DURING DRIVING. 41000 MILES, VEHICLE HAD DIFFICULTY STARTING AT 6PM EST. 30 MINUTES PRIOR TO FAILURE, VEHICLE WAS WASHED AND TAKEN TO A GAS STATION TO FILL UP. UPON LEAVING FILLING STATION CAR WOULD NOT START UNTIL AFTER 15 MINUTES. STEERING WAS VERY LABORIOUS TO TURN STEERING WHEEL TO MAKE A LEFT OR RIGHT (UNABLE TO MOVE STEERING WHEEL MORE THAN 1/4 OF INCH IN EITHER DIRECTION). SPEED LIMIT WAS 40 MPH ON LOCAL ROAD AND 15 MINUTES OF DRIVE TIME. TOW TRUCK WAS NECESSARY TO MOVE VEHICLE AS OPERATOR COULDN'T TURN AND STOP OPERATION TO AVOID FATALITY. NO PREVIOUS INDICATION IN VEHICLE SYMPTOM NOTICE UNTIL FAILURE OCCURRED.

Mileage: 41,000

TOTAL FAILURE OF STEERING NO WARNING. DRIVING I-26 TURNED OFF TO GET GAS WITHOUT WARNING TOTAL LOSS OF STEERING.

Mileage: 25,384

WHILE DRIVING 30 MPH COMING UP ON A LEFT HAND TURN MY POWER STEERING WENT OUT, THE ADVANCE TRAC LIGHT CAME ON AND THE STABILITY LIGHT ALSO CAME ON MAKING IT REALLY HARD TO MAKE THE TURN. LUCKILY THERE WAS NO CARS TURNING ON MY RIGHT ALLOWING ME TO USE UP BOTH LANES. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD TURNING IT OFF FOR A COUPLE OF MINUTES WHILE I LOOKED TO SEE IF I HAD TURNED SOMETHING OFF. I STARTED IT AND EVERYTHING WAS FINE AS BEFORE.

Mileage: 5

1ST. STEERING NEEDS SERVICE WARNINGS, TOOK TO DEALER THEY COULD NOT REPLICATE MESSAGE AND GET A COMPUTER CODE, 3 DAYS IN THE SHOP. 2ND POWER STEERING COMPLETELY WENT OUT WHILE DRIVING ON THE HIGHWAY, DIFFICULT TO STEER & MAKE TURNS, GOT IT TO THE DEALER THEY SAW THE PROBLEM, HOWEVER, AFTER TURNING OFF CAR THEY COULD NOT REPLICATE AND GET A COMPUTER CODE, COULD NOT GET APPROVAL FROM FORD TO REPAIR. 10 DAYS IN SHOP THIS TIME, PICKED UP & NOT REPAIRED. TOLD TO RETURN WHEN HAPPENS AGAIN, NOW DRIVING AN UNSAFE CAR. DEALER HELPFUL, FURNISHED RENTAL CAR, NO APPROVAL FROM FORD CO. FOR WARRANTY REPAIRS WITH OUT COMPUTER CODES, MAYBE SOMETHING IS WRONG WITH THE COMPUTER ALSO!

Mileage: 20,092

AT LEAST ON FOUR OCCASIONS (FIRST TIME IN SEPTEMBER 2015 IN FLORIDA), WHILE DRIVING (ON HIGHWAY & CITY STREETS) , SUDDENLY LOST POWER STEERING. HAD WARNINGS AND ICONS DISPLAYED INCLUDING "SERVICE ADVANCE TRAC" AND "STEERING ASSIST FAULT." VEHICLE WAS DIFFICULT TO MANEUVER. UPON TURNING VEHICLE OFF THEN ON, MESSAGES WERE EXTINGUISHED AND POWER STEERING WAS RESTORED. THIS PRESENTS A DANGEROUS SITUATION FOR THE DRIVER.

Mileage: 24,296

WHILE DRIVING AT HIGHWAY SPEEDS, SUDDENLY LOST POWER STEERING. HAD WARNINGS AND ICONS DISPLAYED INCLUDING "SERVICE ADVANCE TRAC" AND "STEERING ASSIST FAULT." VEHICLE WAS DIFFICULT TO MANEUVER BUT WAS ABLE TO EXIT HIGHWAY AND PULL INTO PARKING LOT. UPON TURNING VEHICLE OFF THEN ON, MESSAGES WERE EXTINGUISHED AND POWER STEERING WAS RESTORED. NEEDLESS TO SAY, THIS PRESENTED A DANGEROUS SITUATION ESPECIALLY BEING CAUGHT OFF GUARD.

Mileage: 34,000

APRIL 23 - BACKING OUT OF A PARKING SPACE A POWER STEERING FAULT MESSAGE FLASHED ON THE SCREEN, THERE WAS NO CHANGE IN THE STEERING OF THE VEHICLE AT THE TIME. APRIL 26 - SAME MESSAGE APPEARS WHILE DRIVING DOWN THE INTERSTATE, WHEN BACKING INTO A PARKING SPOT THE STEERING COMPLETELY LOCKED UP, TWO OTHER MESSAGES APPEARED ON THE SCREEN AT THIS TIME. PICTURES ARE INCLUDED. VEHICLE WAS TAKEN TO THE DEALERSHIP THE FOLLOWING MORNING. THEY CONCLUDED THAT THE STEERING CONTROL MODULE NEEDED TO BE REPLACED, AND THAT THE ISSUE WAS RESOLVED. PICKED THE VEHICLE UP ON MAY 2. JUNE 2 - THE SAME POWER STEERING FAULT MESSAGE SHOWED UP AGAIN WHILE DRIVING ON A NEIGHBORHOOD STREET. THE SAME MESSAGES AS BEFORE PLUS ONE MORE (TERRAIN MANAGEMENT FAILURE) APPEARED ON THE SCREEN WHEN TURNING LEFT ON A RURAL ROAD AND THE STEERING LOCKED COMPLETELY AGAIN. VEHICLE WAS RETURNED TO THE DEALERSHIP THE FOLLOWING MORNING. THE VEHICLE HAS BEEN AT THE DEALERSHIP FOR 9 BUSINESS DAYS AT THIS TIME. NO PROGRESS HAS BEEN MADE. THEY SAY THE PROBLEM CAN NOT BE DUPLICATED, EVEN THOUGH THE VEHICLE DIAGNOSTIC AND PHOTOS OF THE MESSAGES WERE PROVIDED. THE DIAGNOSTIC STATED, "URGENT SERVICE REQUIRED." THE FORD HOTLINE IS UNWILLING TO MAKE ANY REPAIRS UNLESS THE PROBLEM CAN BE DUPLICATED WHILE IN THE DEALERSHIPS POSSESSION. MEANWHILE I AM CURRENTLY MAKING PAYMENTS ON THIS VEHICLE. THE VEHICLE HAS BEEN IN MY POSSESSION FOR 9 MONTHS AND HAS 10,300 MILES ON IT. I WAS TOLD I HAVE A RENTAL FOR 1 WEEK, REGARDLESS OF WHETHER THE PROBLEM IS RESOLVED OR NOT.

Mileage: 10,300

THERE IS A POPPING NOISE WHEN TURNING THE VEHICLE'S STEERING WHEEL FROM LEFT TO RIGHT WHILE PARKED OR MANEUVERING TO MAKE ADJUSTMENTS. ALSO, WHILE DRIVING AND TURNING LEFT, THE VEHICLE'S STEERING LOCKS AND I HAVE TO SNATCH THE STEERING WHEEL TO THE RIGHT IN ORDER TO GET THE VEHICLE TO GO STRAIGHT. THIS HAS HAPPENED ON SEVERAL OCCASIONS AND I TOOK IT TO THE DEALER ON MAY 17TH AND THEY'RE IN THE PROCESS OF REPLACING THE STEERING GEAR OR WHAT THE SERVICE ADVISOR TOLD ME WAS KNOWN AS THE RACK AND PINION. MY VEHICLE HAS LESS THAN 30,000 MILES AND I HAVEN'T RUN INTO ANYTHING OR OVER ANYTHING TO CAUSE THIS PROBLEM. ACCORDING TO THE SERVICE ADVISOR THE MANUFACTURER'S WARRANTY COVERS THE REPLACEMENT, HOWEVER, I'M STUCK WITH HAVING TO DRIVE A RENTAL AT MY EXPENSE BECAUSE OF A DEFECT FROM THE MANUFACTURER. I NOTICED THERE WERE OTHER OWNERS WHO HAD PROBLEMS WITH THE STEERING AND THEY EXPERIENCED FAILURE THAT LED TO THEIR WHEEL ASSEMBLY COMING OFF WHILE DRIVING. THIS IS CONCERNING BECAUSE ACCORDING TO FORD, I HAVE NO RECALLS SPECIFIC TO MY VIN NUMBER, BUT THIS PROBLEM SEEMS TO BE MORE WIDESPREAD AND FORD MOTOR CO. SHOULD BE PROACTIVE IN ADDRESSING THIS ISSUE BEFORE SOMEONE GETS KILLED.

Mileage: 29,600

WHILE DRIVING 35 MPH ON STRAIGHT ON MAJOR ARTERIAL STREET LOST POWER STEERING CONTROL. STEERING WHEEL IMMEDIATELY BECAME EXTREMELY STIFF AND I STRUGGLED TO PULL TO RIGHT HAND LANE AND WAS BARELY ABLE TO PULL OVER ONTO SIDE ROAD. THREE WARNING MESSAGES SHOWED UP ON DASH BOARD, "SERVICE ADVANCE TRAC", "STEERING ASSIST FAULT SERVICE REQUIRED" & CAR ICON WITH TRAC SWIRLS TRAILING CAR AND "OFF". PHOTOS ATTACHED. TURNED CAR OFF, RESTARTED AND SAME DASH BOARD IMAGES APPEARED. TOOK TO DEALERSHIP FOR REPAIR. DEALERSHIP TESTED AND SAID COULD NOT DUPLICATE RESPONSE. DOCUMENTATION ATTACHED. DEALERSHIP GAVE RVC # AND DEALERSHIP CONTACTED FORD HOTLINE ASSIST. NO REPAIR MADE. ADVISED TO RETURN IF PROBLEM OCCURS AGAIN.

Mileage: 16,012

ON TWO SEPARATE OCCASIONS, ONE ON SURFACE STREET 35MPH - 3/2/16 AND ONE ON FREEWAY 65MPH - 4/6/16 MY POWER STEERING HAS STOPPED WORKING COMPLETELY.

UPON STARTING VEHICLE STEERING SYSTEM WAS UNRESPONSIVE AND A WARNING NOTICE "SERVICE ADVANCE TRACK" APPEARED ON DASH. DEALER HAD VEHICLE FOR SEVERAL DAYS AND COULD NOT DUPLICATE MALFUNCTION. RETURNED WITHOUT REPAIR. FAULT RECURRED AFTER APPROXIMATELY ONE WEEK AND DEALER AGAIN COULD NOT DUPLICATE FAULT. REPLACED ONE ELEMENT OF ELECTRONIC STEERING SYSTEM AND RETURNED VEHICLE AS REPAIRED. FAULT RECURRED A THIRD TIME AND A DIFFERENT DEALER SERVICE DEPARTMENT REPLACED A SECOND ELEMENT OF THE ELECTRONIC STEERING SYSTEM AND CLAIMED ISSUE WAS RESOLVED. FAULT CONTINUES TO RECUR WITHOUT NOTICE AND VEHICLE IS UNRELIABLE. PROBLEM HAS BEEN REPORTED TO FORD CUSTOMER RELATIONSHIP CENTER ON SEVERAL OCCASIONS BUT RESPONSE HAS BEEN VERY LIMITED.

Mileage: 7,400

I WAS DRIVING THE VEHICLE WHEN I EXPERIENCED A SUDDEN LOSS OF POWER STEERING. THE POWER STEERING LOSS WAS PERMANENT AND DID NOT RECOVER. DROVE VEHICLE TO DEALERSHIP FOR REPAIR.

Mileage: 3,152

LOST ALL POWER STEERING AND VEHICLE WAS ALMOST IMPOSSIBLE TO STEER. FORD DEALER REPLACED ELECTRONIC POWER STEERING RACK.

Mileage: 90,019

FORD MOTOR CO. AND WORTHINGTON FORD OF LONG BEACH, CA ARE SELLING VEHICLES WITH DAMAGED/DEFECTIVE STEERING AND REFUSING TO FIX THE DEFECT(S). 1/25/2015 PURCHASED FORD EXPLORER (8 MILES ON VEHICLE); DAY AFTER PURCHASE, 1/26/2015, NOTICED PROBLEM WITH STEERING, PARKED VEHICLE, WOULD NOT DRIVE OR LET WIFE DRIVE. RETURNED VEHICLE IMMEDIATELY TO DEALER VIA ARMSTRONG TOWING (FLATBED) FOR REPAIRS/EVALUATION. WORTHINGTON FORD OF LONG BEACH: [XXX] ALL ACCUSED ME OF CAUSING THE DAMAGE; SAID IT ISN'T UNDER WARRANTY SERVICE AND WANTED TO CHARGE ME $600.00 TO FIX THE DAMAGED STEERING. THEY ALL REFUSED, INCLUDING [XXX], SERVICE MGR., TO GIVE ME A WRITTEN WORK ORDER/INVOICE WHEN VEHICLE WAS PICKED UP 1/30/2015. VEHICLE IS REMAINS IN AN UNSAFE CONDITION. DO NOT KNOW FULL EXTENT OF DAMAGE CAUSED BY FORD MOTOR CO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 25