2016 FORD EXPLORER Steering Problems

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to turn to the left or to the right. The contact stopped and turned the vehicle off and restarted the vehicle, and the power steering functionality returned. The contact stated that the failure had occurred twice and during the second failure the check engine warning light illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 79,000.

Mileage: 79,000

The car had ongoing issues with a warning sensor that stated Steering Fault - Service Now. There was also a clinking noise when driving straight and then turning right. Took car to dealer repair show and they ran a diagnosis report (I assume they did). It was reported that it was an internal fault with strut bearings and installed a bracket that was suppose to remedy the issue. Since then I would get the Steering Fault warning but it would happen and then not show up for several months. Recently 8/2025 the error message showed up again while driving about 30 mph. At that time my steering locked. I turned off the car and started it again and it seemed fine. My husband and I test drove it short distances and there was no issues. Then I drove it down the road that I was on when it happened a couple days earlier (since it was a hilly road I thought it caused something to come loose thence the warning). I stopped at a vegetable stand and when restarting the car I received the steering warning again. I turned the car off and then on and proceeded down the road. Within a few feet the warning flashed on and also warning that said Service Advance Trac and Hill Start Assist Not Available and Terrain warnings. I took the vehicle back to the dealership again 9/4/2025 at this time I had 93,300 miles on it. They ran a diagnosis report on it and said I needed to replace the Steering Rack at a cost of over $4000.00 plus fees for alignment, etc. FIRST OF ALL - I think this should have been diagnosed when the car was in for steering issues in 2022 - Especially since Ford was aware of issue with the Steering Rack and it is a serious safety issue. SECOND - There should have been a safety recall for Steering Racks on these vehicles. I'm only fortunate that this did not happed when driving on a highway higher speed.

Dear NHTSA, I am submitting a formal safety complaint regarding my 2016 Ford Explorer (VIN: [XXX] .) Build Date: (08/15.), Mileage (115,262.). My vehicle has experienced a steering rack failure, which poses a serious risk of loss of steering control. I am aware of multiple recalls (such as 20v-675 / Ford 20S62 and 21V-537 / Ford 21S32) Addressing rear suspension toe link fractures in 2016 ford explorers. These recalls cover vehicles built in the same timeframe as mine, but my VIN is not included. This exclusion is concerning, as both the steering rack and suspension defect involve loss of steering control and directly impact driver and passenger safety. I respectfully request that NHTSA investigate: 1. Why certain VIN's, including mine, were excluded despite being manufactured in the recall window. 2. Whether steering rack failures in the 2016 ford explorer should also be subject to an official safety recall. Thank you for your attention to this urgent safety matter. I look forward to hearing from somebody. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle lost power steering assist functionality, and the steering wheel was stuck while attempting to turn the steering wheel to the left or the right. There were no warning lights illuminated. The contact spoke with the dealer and was informed that the power steering assist had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 97,000.

Mileage: 97,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the steering wheel became stiff and did not drive as intended. The contact stated that the next morning, she observed a sound emanating from the steering column. The check engine warning light was illuminated before the failure. The vehicle was not diagnosed or repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 20V675000 (Suspension). The manufacturer was not notified of the failure. The failure mileage was approximately 156,580.

Mileage: 156,580

The contact owns a 2016 Ford Explorer. The contact stated that while in reverse(R), the vehicle failed to turn to the left or right, and the steering wheel was stiff. The contact stated that when the vehicle was shifted into drive(D) and pulling into a parking spot, the steering wheel was stiff. There was no warning light illuminated. The contact stated that the vehicle was turned off and restarted without the failure recurring. The vehicle was taken to a dealer for maintenance on the brakes, and the vehicle was diagnosed, and it was determined that the steering rack assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,500.

Mileage: 93,500

I was driving the family and about to enter the highway when my steering started to feel like there may be a problem. The steering started to feel like it was sticking. I turned around and headed back home (about 4 miles) by the time I entered my street, steering failure warning lights started on the dashboard. I had to come to an abrupt stop because the steering wheel would not turn to pull in my driveway. We had to dolly the rear of the car over so i can pull straight into my driveway. I can not even imagine what would have happened if I did not turn around to head home. If this happend on the highway or on a ramp, I could have become devestating.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The power steering unit failure warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed electronic power steering rack. The contact was informed that the electronic power steering rack needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed with a failed electronic power steering rack. The contact was informed that the electronic power steering rack needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 75,000. The VIN was unavailable.

Mileage: 75,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic and was diagnosed with electronic power steering control module failure. The contact was informed that that the independent mechanic found that the EPS control module was water damaged. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 135,000.

Mileage: 135,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000(Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. Additionally, the contact stated that while driving 40 MPH and making a right turn, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering wheel had failed. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

Mileage: 105,000

Steering gets really hard and jerks acts like the steering isn't working

I was at Apple Ford of Lynchburg, VA when I grabbed the steering wheel to exit the vehicle when the steering wheel came loose and began to wobble up and down, making the car impossible to control safely. The Service Department and I came to the conclusion that this may represent an apparent safety issue that must be addressed.

The contact owns a 2016 Ford Explorer. The contact stated while driving 60-65 MPH, the vehicle experienced a loss of power steering functionality. The contact stated that the message “Power Steering Failure - Stop Driving Vehicle” was displayed. The traction control warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed with internal steering gear head failure. The dealer performed the steering gear replacement and realignment. The vehicle was repaired. The manufacturer was notified of the failure, and a case was filed. The manufacturer later informed the contact that no assistance would be provided. The failure mileage was 65,964.

Mileage: 65,964

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, while attempting to make a left or right turn, there was a popping sound coming from the steering wheel. Additionally, while driving on the highway at 70 MPH, the vehicle failed to exceed 70 MPH. The contact stated that there was an abnormal burning odor entering the cabin of the vehicle with the TPMS warning light illuminated. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 121,000.

Mileage: 121,000

The contact owns a 2016 Ford Explorer. The contact stated that while reversing out of the driveway at approximately 1-2 MPH, there was a loud, abnormal humming sound coming from the vehicle. The contact stated that the vehicle was pulling to the side. Additionally, while driving at an undisclosed speed, the vehicle was vibrating abnormally. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 29,000.

Mileage: 29,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 144,337.

Mileage: 144,337

Water pump

The contact owns a 2016 Ford Explorer. The contact stated that while turning the steering to the left or right while driving at various speeds and while the vehicle was idling, the steering wheel seize approximately a quarter way into the turn. The driver had to manually turn the steering wheel to continue the turn or to merge. The failure occurred intermittently but became more persistent. There were no warning lights illuminated. The contact called the dealer who confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

Mileage: 140,000

Vehicles steering is extremely difficult to turn, power steering fluids have been checked and changed out as well. Issue persists in high and low speeds

I was driving 55mph (speed limit) down a curvy country road when the steering wheel became stiff and wouldn’t turn. A red light flashed and said I had lost steering. I was barely able to get stopped before going of a steep embankment. I was stoped in a dangerous spot with no way get out of oncoming traffic. My vehicle flashed a yellow light that said Terrain management system failure. No only was my life risk everyone that traveled down that road that morning. This included a school bus full of children and several other people that were trying to make it so work just like me.

When driving the steering would loose power and would not respond. Warning message said power steering failed. Dealer checked and verified that the steering rack and pinion are bad.

Randomly, the power steering, ABS, and traction control went out on my car. There are thousands of others with this issue and previous years of this car have already had a recall relating to this issue.

Mileage: 128,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 -50 MPH and attempting to merge towards the left around a curved road, the power steering was seized. The steering assistance failed and to service the steering assist warning illuminated. The contact continued to drive and the power steering self-corrected as they continued to drive. The vehicle was taken to the dealer who diagnosed that the power steering assist had failed. The vehicle was taken to a certified mechanic who replaced the power steering unit with an aftermarket part. Approximately one year later, while driving approximately 40 MPH when the failure reoccurred. The contact managed to slightly loosen the steering wheel, however, while continuing to drive, the steering wheel would continue to stiffen causing them to have to aggressively maneuver the steering wheel. The same warning lights had illuminated. After the vehicle was driven home, the steering wheel completely seized. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired a second time. The manufacturer was made aware of the failure and filed a case. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 19V435000 (Suspension), and the dealer confirmed that the recall repair was performed. However, the contact stated while driving at various speeds on a bumpy road surface, the vehicle jerked significantly, and there was an abnormally loud sound coming from the suspension. The contact stated that the failure progressively worsened, causing the steering wheel to seize. The contact stated that the vehicle had become undrivable. The dealer was notified of the failure and advised the contact that the recall repair had been performed. The manufacturer was contacted and informed the contact that the recall repair had not been performed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 199,000.

Mileage: 199,000

Other Explorers have a recall for electric steering problems but my VIN is not included in the recall. I only have 52,000 miles on the vehicle with clunking sounds when we back up with the wheels turn to the right. I also have had really bad tire wear on the back with the inside edge completely worn off. Toe in adjustment way off, says that this vehicle already had the fix for that but looks like it was not fixed right. We are still driving vehicle at this time but not sure if we should or not? We just had new tires put on vehicle and they checked for the clunking sound. There are no warning lamps on. I will be taking the vehicle to thr Ford dealer on October 23, 2024.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 75 MPH, the steering wheel locked inadvertently. The message "MultiTaction Failure" was displayed. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The local dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 189,000.

Mileage: 189,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to the dealer where it was diagnosed that the power steering had failed, and the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

Mileage: 110,000

Rack and pinion failure. Caused me almost to wreck. Cost is $4200 to fix. Ford has to program it and send it back to my mechanic. I’m lucky this didn’t go out while going down a hill that would have been very bad.

Randomly whilst driving, my dash had multiple error messages pop up and my power steering went out completely. The error messages were as follows: Service AdvanceTrac, Terrain Management System Fault, Hill Start Assist Not Available, & Power Steering Assit Fault. This keeps happening intermittently, while I am driving. This causes a serious safety issue, for my steering wheel to lock up while I am driving! I did get the codes for the errors and they are as follows: U0420-41, C0051-67, U0151-00, U0131-00. My ABS system failed check, as well. This is a known issue with Ford vehicles, as there have already been recalls for previous models. According to [XXX]: "Ford has recalled earlier model year Explorers with power steering problems before. In 2014, Ford recalled certain model year 2011-2013 Ford Explorers, saying these vehicles “may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting a shut down of the power steering assist.” According to Ford, this issue “may increase the risk of a accident.” In 2015, Ford recalled certain model year Ford Fusion, Ford Taurus, Ford Flex, Mercury Milan, Lincoln MKS, Lincoln MKT, and Lincoln MKZ vehicles. According to Ford, these vehicles had “electric power steering assist systems that may shut down as a result of a steering motor sensor fault.” As a result, “[i]f the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash”. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I recently went to a mechanic sho0 to have a wheel alignment done because my steering wheel is about 50% tilted to the left. The shop told me they were unable to align the vehicle because there was a problem with my toelinks in the back of my car preventing the wheel from being straight. I called Ford to see if there was anything they could do because I got my toelinks done when there was a recall back in 2019. I have since had issues with my steering wheel not being lined and thought it was just out of balance. I would like for the toelinks to be looked at once again because apparently there is an issue with them.

Power steering started to make creaking sounds when turning the steering wheel right or left. Speed not a factor. I was concerned that something might be seriously wrong so took to local mechanic. Need to replace the rack and pinion steering gear. Took a week to get the parts. Cost 2500.00 to fix. Now it needs to go back for a redo cause there are issues with the electronics. Must wait another week for replacement parts. Must redo rack and pinion and recalibrate computer. Ford has to do it as local mechanics don’t have the the proper calibration computer. Platinum version. Just shy of 52,000 miles.This should be on fords recall list.

Rack & Pinion Went out while driving . Ford dealer said it’s on back order a lot of vehicles have done it . Had complete steering loss in the mist of driving down road. It’s electrical .

EPS electronic power steering. EPS failed without warning. Wheel jerked to left with no ability to control it doing 45 in town. Consulted for dealership, they're asking $3,500 in repairs. No warning lights. Problem happened on 08/15/2024

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel made abnormal grinding sounds. No warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 132,400.

Mileage: 132,400

The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the steering wheel was difficult to operate. The contact stated that the Hill Start Assist Not Available, The Terrain Management System Fault, and Service Advance-trac message was displayed on the instrument panel. The Traction Control and TPMS warning lights were illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The contact stated that the independent mechanic replaced the rack and pinion. The vehicle was repaired; however, the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 160,000.

Mileage: 160,000

Steering was acting funny, return of the steering wheel to the straight position was becoming difficult. Electronic rack and pinion system then failed while driving. Luckily the issue occurred while in my driveway. Entire system was then replaced for roughly $2500.

Steering went out without notice. Unable to turn steering wheel.

The contact owns a 2016 Ford Explorer. The contact stated while turning the steering wheel to the right, the front end of the vehicle made an abnormal popping sound. The contact stated that the failure occurred while the vehicle was idling and while driving. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion steering gear had failed. The dealer determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,000.

Mileage: 54,000

The electric powered steering was making scraping-clicking noise when turning to the right. The steering rack over-extension stop came apart inside the rack enclosure. This can result in a tire scraping on metal parts inside the fender enclosure. I have 46,000 miles on this Explorer and I drive conservatively. I have learned that Ford vehicles have issues with these steering units and this part including labor is extremely expensive. Due to the safety factors I believe a recall repair or replacement for this part is in order.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 106,558.

Mileage: 106,558

The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 MPH, the steering was seized and failed to return to center. The tire sensor warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the tie rod and steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 148,996.

Mileage: 148,996

The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel was tight while turning. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. The manufacturer was contacted and opened a case. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 113,000.

Mileage: 113,000

July 17, 2024 A little over a week ago steering system on my 2016 Ford Explore started making grinding noises when turning steering wheel. Steering started to feel " tighter " or stiffer when turning. There were no warning lamps or messages or other symptoms prior to the failure. Took it to the dealership where vehicle was purchased. Service advisor came out and verified there " seems " to be a problem but can't get the vehicle in until August 5. I am concerned about the danger of the steering system locking up while driving and asked him about it and advisor only said " just have it towed in " . In my opinion this is an extremely dangerous defect !!! If the steering locks up it certainly could cause the vehicle to veer into on coming traffic resulting injury or death. Who then is responsible for this defect and it IS a defect in the rack and pinion. I have been doing research about this problem and have found not just a few but many, many, customers with the same problems with repair costs ranging from $2,500.00 - $5,000.00 and apparently a huge shortage of parts 2016 Explorers.

Steering wheel stated making weird noise when turning. Got harder to steer and started jerking while driving. The explorer jerked from side to side and almost caused me multiple wrecks. I took it to the shop and it was my steering rack and pinion that needed replacing and may also have to be reprogrammed, which is an extra $600.00. I have had several cars and never had an issue like this! Not to mention it was almost $3000.00 fix. There were no warning lights for this and this is very dangerous especially since it happens so fast and could be deadly on the interstate! This needs to be recalled, there are many owners I read have had this problem. It is unacceptable and deadly! Not safe!

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact heard a squeaking sound while steering the vehicle. In addition, the contact stated that several unknown warning lights were illuminated. The contact stated that the steering wheel seized, and the vehicle became undrivable. The contact stated that the failure had occurred twice. The vehicle was taken to an independent mechanic where it was diagnosed with power steering assist assembly failure. The contact was informed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.

Mileage: 136,000

The contact owns a 2016 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle made a loud rattling sound. The contact stated that several unknown messages were displayed. The contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The vehicle was taken to a dealer, where it was diagnosed with rack and pinion failure. The vehicle was currently being repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 149,700.

Mileage: 149,700

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The power steering malfunction warning light was illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with steering gear internal failure. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the VIN was not included in a recall for the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

Mileage: 80,000

Took my 2016 Ford Explorer in to get A/C fixed and investigate "clunking" noise heard when turning. Dealer service rep informed me that the entire rack and pinion steering assembly needed to be replaced at a cost of ~$3200. When I asked if I could just ignore it and not get the work done (as this is quite expensive), I was told that I didn't have to get the work done but, I would be in danger of losing steering control of the vehicle. Upon doing research, online, to see if this was a normal cost, I found that there were many consumers who had the same issue. Some of these dated clear back to 2017 with low mileage. This is only a year after this vehicle was released. Even if that was the 1st complaint made, Ford has had 7 years to investigate this issue and, one would hope, issue a voluntary recall to fix it since it is a major safety issue.

Mileage: 145,761

The contact owns a 2016 Ford Explorer. The contact stated that while making left and right turns on several occasions at various speeds, the parking assist warning light illuminated, and the steering wheel became stiff. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,312.

Mileage: 122,312

Steering started grinding in the winter months around 110,900 and locked up while driving. Took to Ford Service and the Rack and Pinion is faulty. The tech said it was not due to any driving damage, but a faulty part. Vehicle currently has 120,000 miles on it and locks up driving down the road. The potential for a dangerous accident is high. This is a known issue for Ford Explorers in various years and Ford should recall this.

Rackin n pinion safety hazard

Mileage: 173,093

component or system failed or malfunctioned unavailable for inspection upon he safety of others put at risk Had the problem been reproduced or confirmed by a dealer or independent service center Has the vehicle or component been inspected by the manufacturer representatives or others warning lamps messages other symptoms of the problem prior to the failure, and when didnt first appear What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk Has the problem been reproduced or confirmed by a dealer or independent service center component been inspected by the manufacturer,representatives any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear fully report

Popping noise from rack and pinion

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, and making a turn, the steering wheel seized, and the contact struggled to regain control of the steering wheel. In addition, the contact noticed a grinding sound while making a turn. The vehicle was taken to the dealer where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 147,000.

Mileage: 147,000

A loud clunking noise was heard when the vehicle was turned to the right. Diagnosis at the CarMax repair facility indicated that the steering rack was broken. Diagnosis was complicated by the fact that the damaged part was hidden under a rubber boot. The actual damage on the steering rack appears to be a broken retainer, sealing washer, or similar that circles the jack screw of the steering rack. This retainer or washer is visible in the attached pictures. I believe there was a potential for the damaged retainer or washer to become jammed in the steering rack when the rack is in the right turn position which would make it impossible or difficult to turn the steering wheel. This could have resulted in an accident. I authorized CarMax to complete the repair and was informed that the steering rack was back ordered from Ford and would not be available for approximately 3 weeks. CarMax gave me a loaner vehicle and completed the repair when the part arrived. The broken steering rack was returned to Ford. A steering rack is not a part that I expect to fail. The fact that the part was back ordered for three weeks suggests that this part is in high demand because this is a common problem with this vehicle. The fact that the damaged part was concealed by a rubber boot made it difficult to diagnose. Clunking noises in the front suspension of a vehicle can be caused by many problems and a failure to correctly diagnose this problem could have resulted in a serious accident. I thanked the CarMax technicians for there perseverance in getting to the true cause of the noise. It is my opinion that this is a serious safety issue and that Ford should issue a safety recall for affected vehicles.

Rack and pinion binds. This suddenly started around 70,000 miles. It makes a grinding noise that seems to be in the steering column. While driving it catches and takes effort to move steering wheel past the catch.

The contact’s wife owns a 2016 Ford Explorer. The contact stated that while his wife was driving out of the driveway, she noticed a loud clanking and grinding noise coming from the steering wheel. The contact’s wife stated that the steering wheel became difficult to operate while driving the vehicle. There was no warning light illuminated. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 123,684.

Mileage: 123,684

As I was driving down the highway my steering got stuck in a turning position and I had to pull really hard for it to go straight almost crashing

Mileage: 150,000

Unknown Overall something within while driving my truck i had starting hearing a grinding sound while turning and then the steering started to lock up, very unsafe and while my children were going to school had me in panic mode in which i never experience out of all the vehicle ive had and paid off.

The Steering shaft froze(steering shaft U jionts) making steering hard especially when it cold out.

Power steering module, which is part of the front steering linkage went out suddenly while driving which resulted in no power assist to steering at 55 mph. From the auto forums, this is not an uncommon issue with the 2016 Ford Explorer yet there has been no recall on it.

This is the problem I'm experiencing, my steering wheel would tighten up when I'm backing up from being part. Then when it comes to me, pulling out and about to drive and I have to make a turn the stand well will tighten up again and make it difficult for me to drive or or to turn go other way. When I took my vehicle in to suburban Ford service Ferndale. I'm looking at the questions for additional details. I wasn't in no accident because of my. There's no fire, no injuries, but it can happen and I don't have to have the mileage at how fast I was going because the stand will would get tight when i'm about this pull off.

Driving and randomly the steering wheels loses power steering and gives a power steering fault code. I was with my children and almost crashed. I’m told this is very common and Ford refuses to recall it.

Steering has become extremely rough and sticks, dangerous to drive because it sticks hard and may not straighten out easy sometimes. Will take to dealer soon, suspect rack and pinion failure.

Mileage: 109,920

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering assist fault and traction control warning lights illuminated. In addition, the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact was informed that there was an unknown recall for a similar failure; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 37,000.

Mileage: 37,000

The contacted owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, there was an abnormal grinding sound detected. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA Hotline. The failure mileage was approximately 58,000.

Mileage: 58,000

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 45 MPH, the steering wheel became very firm. The contact stated that the "Steering Assist Failure" message was displayed, and the Traction Control Warning light was illuminated. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 108,000.

Mileage: 108,000

There has been many reports of electronic steering issue where it would just swerve you off the road and loose full control while driving for years 2013-2015 cars but 2016 years are also being effected. A dealership confirmed it was an electronic steering rack causing the issue. No warning lamps had went off either

Our 2016 Ford Explorer suddenly the steering started making a loud grinding noise while rotating the steering wheel. The noise is anytime you move the steering wheel left or right parked or moving. The steering wheel locks up without warning while driving making it momentarily impossible to move and dangerous while driving. The explorer was diagnosed as a faulty steering rack and pinion assembly with is electronic assisted. No warning lights are illuminated on the dash.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.

Mileage: 14,000

Grinding banging noise when turning steering wheel driving and parked. Milage had just reached 100,000 . Contacted Ford for inspection was told my steering gear needed replaced, car not drivable. Cost almost 3000.00 to repair. At the time there was already a recall on my model for this issue but my VIN didn't match and they would not repair it cost free.

My steering wheel completely locked up and we couldn't turn it or anything. After repetitively trying to move it the steering wheel finally came loose. I was able to take it to a mechanic and he said its the steering rack but since it completely locked up and was unable to move the steering wheel I needed to contact you. Ford does have a recall for the steering rack but it does not include my year of Explorer.

The rack and pinion steering has gone bad. This is causing the vehicle to be hard to drive as it is very difficult to turn the wheel and control the vehicle. This is making it dangerous to drive as you are unable to turn the wheel very well.

went to drive my vehicle and when i turned exiting my driveway , my steering was stiff, hard to turn. shutting off vehicle and restarting sometimes helps, but now it is always no power assist. No warning lights, messages or check engine lights at all. just lost power assist. I figure it is another rack n pinion steering assy by all i read online. This should deffinately be a recall. 2011-2013 had the same issue and was issued a recall. Why is this not? it is so dangerous. Get on the ball and do something. 2016 explorer xlt

The contact owns a 2016 Ford Explorer. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. The service stability track, traction control, and the loss of power steering warning lights were illuminated. The contact stated that he used physical strength to steer the vehicle after the power steering assist failure to the residence. The vehicle was taken to a local mechanic who diagnosed that the angle sensor was defective and there was a loss of communication. The contact was informed that due to the failure and the loss of communication, the power steering assist, hill assist, and traction control features were disabled. The vehicle was not repaired due to a needed part being on backorder since November 2023. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 69,000.

Mileage: 69,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. The service stability track, traction control, and the loss of power steering warning lights were illuminated. The contact stated that he used physical strength to steer the vehicle after the power steering assist failure to the residence. The vehicle was taken to a local mechanic who diagnosed that the angle sensor was defective and there was a loss of communication. The contact was informed that due to the failure and the loss of communication, the power steering assist, hill assist, and traction control features were disabled. The vehicle was not repaired due to a needed part being on backorder since November 2023. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 69,000.

Mileage: 69,000

I am writing to you as I just read an article about my Explorer being recalled for a different issue, pieces of trim flying off (which happened to us several years ago). I took to the dealership then, they replaced and it immediately cracked again. They were blaming my door as being off and causing the damage. I took to a repair shop (non-Ford) to look at and they told me that they had seen this alot and Ford knew there was a problem and it wasn't my door. It made me extremely upset as it almost caused an accident while we were on the freeway. This complaint is for a completely different safety issue and is recent. I am mentioning the above incident as my car this time was taken to a different repair shop. Their response was very similar to the above repair shop that Ford knows there is a problem as the part is on a national backorder. After a recent snowstorm, my husband went to drive his car to work. The storm had passed, but roads were still dangerous. As he was pulling out of the garage, multiple alarms showed up on the dashboard. "Hill Start Assist Not Available", Service AdvanceTrac, "Steering Assist Fault Service Required". He didn't fully know what any of these meant and had just driven the car the day before with no issues. As soon as he pulled out on the roads, he realized the power steering was out. He is lucky that he didn't crash as the roads were still icy and snow covered. Up until these alarms, there was NO warning. What if it happened while in the middle of driving? I drive that car every day w my kids and my husband took it that Sunday as it is better in snow. I can't even imagine what would have happened if I was driving as there is NO WAY I could have steered that car. Somehow we got the last replacement part (repair was over $3000!) and I only have 68,000 miles on my car. How can a part that is on an older Ford be on national backorder if there isn't a major problem! The rack and pinion w computer module was replaced.

Complete failure of steering rack, causing the car to be completely undriveable. Poses a massive safety risk which could have resulted in injury or death had it occured at the wrong time or place.

Grinding/knocking noise when driving and turning front wheel either right or left. Was told need new steering gear. Only 115K miles on car. NUMEROUS complaints online from other 2016 Ford Explorer owners with SAME issue. This is a safety issue as the car is not safe to drive, yet this is my only means of transportation. No warning lights. Verified problem with Ford dealership - but part is NOT available. Now what?! THIS SHOULD BE A RECALL FROM FORD.

The electronic steering went out while driving making stearing very difficult and dangerous. I found out this is an issue that many ha e had and they have not recalled this dangerous part.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 45 MPH and turning to the right following a bend in the highway, the contact attempted to turn the steering wheel back to center and the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact pulled over and turned off and restarted the vehicle and the steering functionality returned. The contact stated that the steering assist failed again, and the vehicle was parked at the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 184,000.

Mileage: 184,000

2016 Ford Explorer at 81,000 miles the steering rack is considered bad. Prior to getting this checked by the dealer there were major steering issues with the vehicle that suddenly would not work. My wife and daughter were in the car at the time of the incident and had to pull over to avoid major collison. The steering went to manual. No error codes or error message prior to this. Just happened out of no where. The ford dealership determined it's was the steering rack that nees to be replaced. Confirmed by dealer.

I [XXX] went with my mom [XXX] to buy a vehicle off of [XXX] . It was a 2016 ford explorer. I payed 13,000. The began to lose control when driving on a bumpy road and while braking I took the car to a Ford dealer and had some repairs, but they didn’t find the problem. I used the car sparingly and within two weeks it got much worse. Very unsafe to drive I brought it to another Ford dealership and I paid for substantial repairs for the suspension. The first time I drove it on a bumpy the car lost control again. I managed to regain control and drive it to the side of the road and had someone pick up the car. I went to trade the car in and learned the vehicle had been in two accidents and was reported as a total loss. Per the Carfax report. We were never told it was a salvaged vehicle or we would never purchased it for our family vehicle. The vehicle is too unsafe to put back on the road. I bought a 2017 Ford Explorer at a dealership and traded in the 2016 Ford Explorer at a significant loss. The vehicle was in my possession for approx. two months where it spent most of the time in different Ford repaid shops INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The steering rack failed while operating the vehicle at approximately 40 mph resulting in a near total loss of steering. It required extreme force to turn the steering wheel to avoid oncoming traffic on a bend in the road before finally moving out of the roadway. The warning message displayed at the time of the fault was "Steering Assist Fault Service Required." The component had to be replaced when it was evaluated by the Ford dealer

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was pulled over on the side of the road, the steering wheel became firm. The power steering assist warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the electronic steering unit was faulty and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The failure mileage 30,476.

Mileage: 30,476

The vehicle starting making a clunking noise while doing turns. While making a right hand turn, the steering wheel stuck and I had to yank it back (left) which caused a loud popping noise. Took it straight to the auto shop and next day was notified it was the steering rack and pinion.

Tires damaged due to a rear toe link not having proper alignment adjustments. I was told to buy aftermarket products because the two ASE certified shops could not align my rear suspension. I've chewed through two pairs of brand new tires in less than 4 months.

Steering locks up at high way speeds, cannot turn wheel on any direction. I have had a close call to a head on collision on the road way because I could not turn my wheel. Previous years of this model and have the reported issues, multiple online threads of this same model or newer with this issue also. I pay monthly for a car I can’t safely drive, it will get me or someone else killed. It’s a $3000+ repair and ford refused any financial assistance for something they know is a common issue! This car is going to kill someone!!!!

The steering began making a rubbing noise for a day and the next day the rack and pinion steering completely froze up, not able to turn steering wheel at all. The vehicle was in my driveway when the steering froze so there was no accident however this could have been fatal had this happened on a street or highway, there would have been no way to avoid another vehicle or object. My vehicle was towed to C&C Auto who replaced the steering unit with an original Ford part.

I own a 2016 Ford Explorer Sport and I issued Power steering failure. I live in West Virginia with many hills and turns, I get an error on the dashboard that says Steering Fault and immediately lose my Power Steering, if my wife would’ve been driving we would have certainly wrecked cause she would not had been able to steer the Explorer, without the power steering working correctly it took alot of strength to Steer the vehicle. This is a very dangerous issue and i have seen many complaints and concerns with the power steering issue. I hope you all can help and get Ford to recall this and get this problem fixed before people get killed, thanks.

While driving the system made a minimal rubbing/grinding noise when turning. But when you made a turn, either to the right or the left and finished the turn, the steering wheel and wheels do not return to straight as they normally do, and continue in the direction you started without change. The only way to make the vehicle stop turning is to manually return the steering wheel to straight ahead. This could be a problem as you would quickly either move into oncoming traffic or off of the roadway depending on the road. The problem is currently at my independent mechanic and they can reproduce the problem there. There were zero warning lights/lamps/messages or anything else prior to this issue. This all began about one week ago, but was not able to get a mechanic to look at it until today, 8/21/2023. I already checked ahead of making this report and Ford has zero outstanding recalls on this, but if you look at online forums, including Reddit, there are a noticeable number of identical incidences of this happening. Link to one I found [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

#1-My rear passenger seatbelt is being cut by some thing down inside of the back seat where the belt is retrieved. This belt is getting more cuts as it is being used since that is where my Grandson now sits. It was not used prior to me having to pickup my Grandson. This is very concerning !!! #2 My drivers side front windshield weather stripping keep popping out and is now blown off, very scary. #3 Just last week I started to hear some popping noise in the front suspension, but could not tell what it was coming from. Just yesterday while making a right hand turn the front suspension and the steering locked up. I was able to turn it back straight after a few seconds as the steering wheel had locked to the right. Praise God there were 3 lanes and I was able to make the correction with out incident.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, there was a grinding sound coming from the steering wheel while turning in either direction. The steering wheel became difficult to turn and excessive force was needed to steer the vehicle. The contact stated that the Steering Assist Fault Service Required message displayed. As the failure worsened, the contact lost steering capability of the vehicle and the vehicle was towed to the dealer. The vehicle was diagnosed with a defective power steering rack. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

Mileage: 80,000

The Electronic Power Assist (EPAS) appears to be sporadically not working. It has not functioned while in the middle of a. turn both while my wife has been driving and also occured with me twice today. When the power assist suddenly cuts out it has the feeling of the steering locking up and can be quite dangerous as it is typically in a turning situation.

May 13 2023 Bought my car at Criswell Auto in Thurmont, MD July 15 2023 Lost steering coming around a turn and was able to pull into a driveway. Thankfully it was clear. Jul 21 2023 I took it to Ford for the recall which I was hoping would fix it Aug 8 2023 Steering assist failed again and I had my 3 year old with me in the car. It was really scary because we were on our towns main road and I had to just go into a restaurant parking lot. Thank goodness no one was there or I would have hit them. I couldn't move my steering wheel at all. When it fails these warning and lights show up and make a lot of noise and steering is totally gone Service AdvanceTrac Hill Start Assist Not Available Stability Control Stability Control off Aug 15 I took my car to Ford dealership in Hagerstown MD They called and advised it was the Steering Gear Assembly and would cost 2100.00 Aug 15 Spoke with Ford to see if they could possibly help me with some of the costs with it being a safety issue. They told me there was absolutely nothing they could do. Case Number: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Complete steering rack failure out of the blue. No previous steering issues. No causal incident. I got in the car in the morning and all of the warning lights were on and there was no power steering. Repair cost me $2400 of which $1800 was parts. I've seen scores of people having the same problem and my shop said the Ford Dealership told them they were repairing this issue "Very frequently" This is a very well taken care of vehicle with approximately 70,000 miles.

Back in April 2020 (34,418 miles)I began to hear a clicking noise from the front end of the vehicle when turning the steering wheel. I took the vehicle to dealer where I purchased the vehicle (2016 Explorer) - they determined the noise to be coming from the "power steering gear assembly". I declined the repair as I wanted to investigate further. The noise would come and go but there was a consistent noticeable point when turning left that the wheel sort of would catch when trying to turn back to the right. I have lived with this expecting at some point their would be a recall as I read of this issue being quite prevalent for the 2016 Explorer. I now (8-10-2023) have approximately 75,000 miles on the vehicle and the problem is getting more pronounced. When sitting still and you turn the wheel even just slightly either way their is significant noise from the steering system and I would anticipate it is only going to get worse so I need to have this investigated and repaired. I would encourage the NHTSA to pressure Ford Motor Company to issue a recall for this issue as from everything I see online this is a common issue and is certainly a safety issue.

Power steering failure No power steering Only extreme strength can turn wheel and only when vehicle Is moving Brought vehicle to BOB BELL FORD IN GLEN BURNIE MARYLAND Vehicle was at dealer for 2 weeks. They could not find a problem Picked up Explorer. Same problem next day NO POWER STEERING AFRAID TO DRIVE NOW I HAVE READ THAT MANY 2011-2016 Explorers have had same problem BUT NO RECALL. PLEASE ADVISE

Rack and pinion steering assembly failed. Had to replace epas gear assembly and pmi module.

Steering issue with our 2016 Ford Explorer. While driving at 60 mph steering without warning became very difficult to control and lost the ability to easier turn the wheel. We were in a slight curve and it was very difficult to steer back to the middle of the road. We had it looked at by a local Ford dealer and were told the electric power assist had failed and caused other electrical issues. If this would have happened in a new high speed off ramp we frequently are on I strongly believe we would have hit the side barrier due to the loss of steering control.

I was Driven down in Orlando FL while on vacation and 3 notifications popped up on the screen back to back. I pressed Ok to clear the notifications off the screen because I was Unsure what they meant. I soon lost control of my vehicle and was unable to steer. I ended Up veering into another lane and almost hit another vehicle. My boyfriend grabbed the wheel from the passenger side to help straighten it up. I was Thankful that incident did not harm my family or the other family. I get It towed to PepBoys and they inform me I need A new rack and pinion installed and that was going to run me up to $4500. I was Also told in the same sentence that the part I needed Was out of stock or unavailable pretty much everywhere. I contact Another shop and receive a cheaper quote but still no part is available. I contact Ford and speak to an agent. Not very helpful at all. I mentioned I was looking up the part online and read there are recalls on that. The representative asks for my VIN and she tells me there is a recall however not for my VIN. I’m livid. Here it is going into August and still no parts are available. Ford never will I ever Buy another vehicle with that name on it. Found On Road Dead is basically coming to light.

POWER STEERING RACK - The steering wheel turns hard and does not return to straight on corners without heavy assist. The tires or bearings are loud when turning.

The contact owns a 2016 Ford Explorer. The contact stated while making a right turn, there was a grinding sound coming from the steering wheel. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 96,500.

Mileage: 96,500

I have had a malfunction with what may be the front right break or steering component. Occasional metal on metal/grinding noise made when making a hard right turn or reversing left. Vehicle had been taken in a few times after purchase (Honda dealership), sound was duplicated but no issue detected by mechanics. Vehicle has been taken to ford and no issue detected. No warning lamps have ever come on.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 21V316000 (Structure), 21V537000 (Suspension), and 19V435000 (Suspension). The contact stated while driving 35 MPH, the steering wheel became stiff. The power steering warning light was illuminated. The vehicle was steered to the side of the roadway. The vehicle was restarted and returned to normal operation. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Vehicle is experiencing a loss of power steering at all speeds. Steering stiffens and loosens erratically. Repair shop reports failure to electronic steering system and state that a replacement of the electronic steering gear assembly is required.

The steering felt stiff as I was pulling out this morning. It was fine yesterday, and today it felt as if the lane assist was trying to be active when it didn't need to be; I can street the car, but it feels like it's constantly trying to correct the course and keep the car going straight forward. I tried turning off the land assist to see if it changed, but didn't really see a difference. Speed did not matter; it was noticeable at all speeds. The car was recently repaired due to a turbocharger failure, and at that time they discovered and also repaired the front drive shaft; it has operated perfectly until today.

While driving on the interstate and set MPH were 55, a series of notifications popped up on my dashboard. One stated “Steering assist fault repair required.” After I hit Ok to clear the screen my steering wheel tightened up and locked and caused me to almost crash into another family. We were able to move it to a safe location.

While driving/turning vehicle becomes hard to steer as if power steering is failing. It will tighten up and loosen consistently. Most noticeable when turning or shifting lanes. Started out being occasional then increased within a couple weeks. On occasion, there is a faint winding noise coming from the steering column. No noises noticeable from the outside as of yet. Mechanics can not figure out the issue. No codes or visible failures.

Mileage: 117,469

Power steering gear rack assembly failed. Lost power steering assist when turning at intersection and almost lost control of vehicle to collision and pedestrian injury. Power steering assist recovered after engine shut down and restart and again lost power steering when driving around curve and almost collided with on coming traffic head on. Afterwards the power steering did not recover and it was confirmed defective and replaced by Midas repair shop. There were no warning lamps, messages or symptoms prior to failure. The messages that appeared on the dash display after failure are: 1. STEERING ASSIST FAULT - SERVICE REQUIRED. 2. HILLS START ASSIST NOT AVAILABLE. 3. SERVICE ADVANCE TRAC.

In the past week or two I have noticed the steering in my 2016 Ford Explorer starting to feel "heavy" and that progressed to being really stiff and kind of hard to turn. Called Ford and they advised to have the vehicle examined. Took the car to my preferred repair facility and there were no codes for an issue; they found my battery was bad and suggested changing it to see if that would help the steering. Battery was replaced and still issues with the steering, the mechanic at my facility said "the rack is still bad". I will make contact with Ford again however based on the number of complaints I see from others I am sure that will get me no where. It appears there are hundreds of complaints about this issue I see for the 2016 Explorers, and many others from prior years too. And these are just the people who have taken the time to complain. This clearly can turn into a large safety issue if people aren't able to control their vehicles while operating. I have no issue with making repairs to my cars, things break. I do have an issue with having to go into my own pocket to fix issues that are a known problem. While not safety issues I also have two other seemingly "known" issues with my car. The rear air conditioning line is leaking so my air is out; and the paint on my hood is bubbling and chipping away, apparently an issue with manufacture of the hood.

The power steering assist failed and malfunctioned. Power steering assist does not work either standing still or driving. Turning engine off and back on corrects the problem but problem comes back without warning when driving. This conditions creates dangerous situation of crash or injury. No inspection has been done yet but will have it repaired tomorrow. Warning message on dash says, "Loss of Steering Power Assist". Also, messages light up, "Service Advance Trac" and "Hills Start Assist Not Available" There were no prior warning lamps or messages of symptoms of problem prior to failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, there was a grinding and squeaking sound coming from the steering column. The vehicle was taken to the local dealer who diagnosed that the noise was due to a faulty steering rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.

Mileage: 40,000

We are hearing a loud noise on our '16 Ford Explorer Platinum when turning the steering wheel. It only has about 62,000 miles. The Service department at our local Ford Dealership stated that the noise likely means the Steering Rack could lock up at any time while driving. It could happen soon or never. The cost to repair is about $3000. It is a common & known issue on this Ford model. How can this not be on a safety recall? If the vehicle is in the middle of traffic when the steering locks up, it could be tragic, possibly causing an accident that could take lives. There are no warning lamps or messages warning of any issues. Are we to pay $3000 for the replacement part & labor with just a possible guess of what defect the noise may cause? How is Ford not responsible to repair this known defect?

Steering freezes or goes stiff through turns as if power steering is failing. Grinding noise while turning wheel at lower speeds. Online research points to rack and pinion failure. Steering issue has gotten progressively worse over months. Started as a slight hesitation while going through turns at a reduced speed but has progressed to more frequent steering issues at all speeds.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the Lane Keep Assist warning light illuminated. Additionally, the steering wheel seized. The contact stated the failure was intermittent. The vehicle was taken to the dealer, who informed the contact that this was a common failure with the year, make, and model vehicle. The dealer was able to duplicate the failure, and the vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 49,000.

Mileage: 49,000

Steering wheel started to make noises and becoming stiff when turning left or right. No warning or indicator lights are showing. Next day Steering wheel was locked & wouldn't move. Ford dealership serviced the vehicle & said it was the lower steering shaft. I paid to have it fixed. Then the dealership said the steering rack needs replaced & there was no way of knowing it until the lower steering shaft was replaced. The steering rack was recalled on other 2016 Ford Explorers & I don't understand why it wasn't recalled on mine since it's having the same symptoms. Ford said I'll know when to replace it because the power steering will go out. There's no way this car is safe to drive. Let alone to be advised to drive it until the power steering goes out.

Mileage: 127,000

The rack and pinion has gone up with only 60,000 miles on the car. Steering control was lost The problem has been confirmed by the dealer No warning lights went on the steering wheel started grinding and steering control was limited.

Vehicle is undriveable due to the steering system locking up as so many others have reported. Started as just being stiff during turns and is not completely locked, and the dealer claims they cannot get parts to repair and there is no recall.

Mileage: 139,339

The contact owns a 2016 Ford Explorer. The contact stated that on several occasions while driving at various speeds, the steering wheel became firm. The contact stated that extra effort was needed while steering the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the power steering system needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

Mileage: 65,000

I had my ford explorer 2016 for only 2 years and the rack and pinion already failed. Luckily I wasn’t on the free way when it failed on me and it would be a safety hazard. I heard clanking noise whenever I steer the steering wheel. My Dealership can’t replace it due to a extended warranty not valid anymore

After turning left at a stop sign I lost the ability to turn the wheels right. The steering wheel turns all the way to the right however the wheels stop in the straight position. I am however able to turn the all the way to the left.

The vehicle became very difficult to steer while on the freeway and then the steering system completely failed. I was able to safely get off the freeway, but I was lucky. This could have been devastating. There were no warning lights until the system shut down. The system issues match exactly the complaints of those who experienced issues with the rear toe link. I live in California, in the Sierra Nevadas in an area with high snow and brine (corrosive) used daily in the winter. The recall is not showing in my area because Ford has deemed all of California as a non corrosive area. This is an extremely dangerous, recognized safety issue which I was not given notice of the recall because Ford mis-catergorized all of California as a non-snow area.

The power steering has a tendency to go out at random, the wheel goes stiff mid-turn.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 65 MPH, the vehicle experienced a loss of power of steering assist, and several unknown warning lights were illuminated. The contact sustained injuries to her face. The vehicle was towed to the dealer; however, the parts to do the repair were not available. Additionally, the contact received notification of NHTSA Campaign Number: 19V435000 (Suspension) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

Mileage: 16,000

The electronic Power Steering randomly goes out. It has caused the need to make immediate stops. It comes and goes, but strangely seems to work just fine when it is raining. Otherwise, it goes from power assist, to choppy assist, to no assist. This causes loss of steering control (dangerous). There are various similar complaints online via forums for the 2016 Ford Explorer, which seems to be common danger that these vehicles have. This started mid-December 2022 and has continued.

Mileage: 100,721

Ford has a recall active until July 2023 involving steering components. The recall was repaired, however the same part failed within 8 months. Ford has informed me that there was a "customer satisfaction program" associated with the recall, that could have the parts replaced AGAIN within six months of repair. I am curious how they can replace parts with what they clearly know to be defective parts, and give a six month limit on replacement. This is poor business as well as potentially harmful or fatal. Recall 21S32 is the original recall notice.

The contact owns a 2016 Ford Explorer. The contact stated that while turning in either direction, the steering wheel jerked with a rubbing sound coming from the steering column. The vehicle was taken to the local service center to be diagnosed. The contact was informed that the steering rack and pinion was faulty and needed to be replaced; however, the parts needed to repair the vehicle were on backorder. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 114,000.

Mileage: 114,000

The contact owns a 2016 Ford Explorer. The contact stated that while turning in either direction, the steering wheel jerked with a rubbing sound coming from the steering column. The vehicle was taken to the local service center to be diagnosed. The contact was informed that the steering rack and pinion was faulty and needed to be replaced; however, the parts needed to repair the vehicle were on backorder. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 114,000.

Mileage: 114,000

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70-75 MPH, the steering wheel became difficult to maneuver and then seized. No warning light was illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 88,740.

Mileage: 88,740

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the steering rack when steering left. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

Mileage: 60,000

Traveling at approximately 65mph on the highway, while beginning to enter a slight turn in the highway, the steering wheel "froze" as if the vehicle was off. It stayed locked ,about 15 degrees to the right, and would not free up. I tried applying brakes, which instantly began pulling me further left and into a ditch. Within 5 seconds I lost control of the vehicle, at around 50mph, impacted a guard rail, then went airborne, nose diving onto the service road below the highway. No lights were present at the time of the failure, a Ford dealership had done an inspection on my Steering Rack back on 10/29/2021 that found no issues present. The way the crash happened, I'm lucky to be alive, but how is this not a recall? How is there not a safety feature to allow for manual control of the steering if the electrical system dies? Scariest moment driving by far, a roller coaster I wish to not be put on again. I have significant bruising from the seat belt impacting my right side hip, my mirror dislodged and hit me in the head, seat airbag bruised my left shoulder, and my neck is about as sore as it can get

To whom it may concern the rack and pinion in my 2016 Ford Explorer fail 3 times one before I bought my truck from the dealer the person who trade it in was because of the rack and pinion. the rack and pinion on my truck that I purchased from the dealer. gave out two three years later. after I purchased my truck, I replace. the rack and pinion it cost me 1300 dollars. and now it fails again. I don't have another 1300 dollars to purchase. another rack and pinion I believe that it's an electoral problem from the manufacture. of the Ford explorer.

Steering creaks loudly while turning the wheels, accompanied by loose steering and steering lock intermittently. The problem occurs at all speeds. Without great care at low speeds, we would have had an accident already. There have been no warning lights. This problem started after shipping our vehicle overseas.

The contact owns a 2015 Ford Explorer. The contact stated that on multiple occasions while driving at various speeds, the steering wheel seized. The contact turned off and restarted the vehicle; however, the steering wheel seized. Additionally, the contact stated that while driving, the steering became difficult to maneuver the vehicle and veered to one side. The contact then stated that he heard a grinding sound while making left or right turns. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that a steering module panel that needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 102,000.

Mileage: 102,000

Rack and pinion making crackling noises My safety still at risk if I continue driving Yes the dealer ordered the part but is unavailable due to back order. The vehicle has not been inspected besides the dealer.

As I was driving my electronic power steering system went out causing me to be unable to steer my vehicle. I was luckily able to get it off the road but had I been going any rate of speed it could have caused a major crash as you cannot steer.

Left for work steering locked up with no warning luckily not at a bad part of my morning commute I was doing 55mph was able to come to safe stop tried steering wheel back and fourth after a few attempts it started to tun but was very hard to turn so I turned around and on my way back home numerous lights came on on dash hill assist unavailable terrain management system fault loss of steering and I can't remember the other 1 but I was able to make it home

I was driving my 2016 Ford Explorer to the end of my driveway when the steering system locked up. The wheel would not move to either side, and I was forced to stop the vehicle before entering the roadway since this posed a serious safety risk. Fortunately, this issue was identified before entering the public roadway where an accident could have easily occurred. No warning light or safety message was displayed by the vehicle when the issue occurred. I initially tried to identify if the steering wheel locking mechanism was to blame, but this was ruled out since the vehicle was actively in "drive" and no other issues were noted with the steering wheel. This steering issue developed on a particularly cold day in December (less than 20 degrees out), however, it is unclear if this issue was related to the colder weather. The steering did not free up for approximately 30 minutes of idle time and multiple attempts to restart the vehicle. The vehicle would always go into drive but had no steering. This issue occurred on the three (3) subsequent days until the vehicle had idled for a period of time. Since this occurrence, the steering has had a grinding sound when moving the wheel. I took the vehicle to a licensed Ford Dealer and was told that the electronic steering rack would need to be replaced. This came as a shock since the vehicle only has 63,000 miles on it. I was told this part is on back-order and it took approximately a week for the replacement steering rack to arrive. This steering issue appears to be a blatant safety issue where a driver could unexpectedly lose steering control while actively driving and have no safety message or indicator alerting them to the serious issue. Given the lower mileage of my vehicle, this significant repair both from a safety and monetary standpoint would indicate this is a defect of the 2016 Ford Explorer, and it is unclear why this isn't the subject of a manufacturer recall based on other owner experiences found online.

I went into the store, came out 10 minutes later started the vehicle and it said service electric power steering, this also affected the stabilitrac, hill climb assist, 4wd, and traction control. If this would've happened while I was driving I would've caused an accident as the roads were icy. I brought it to a Ford dealership and the parts needed are on backorder with no lead time! You can't even get aftermarket parts! So now I have a vehicle with only 70k miles on it that I've had for less than a year that I cannot drive and have to continue making payments on because it's not worth anything to trade in. The repairs are going to cost just shy of $3000! Ford needs to recall this now!

"Steering Assist Fault" and Lane Keeping Sys. Malfunction" faults appeared on my dash display. The vehicle is available for inspection if requested. When the faults lit up, I was unable to steer the vehicle. It was as if the steering was completely locked up. Fortunately I was driving down the driveway at the time and was able to stop before entering the roadway. If this would have faulted while on the road at any speed I'm sure an accident or death would have resulted from not being able to steer the vehicle. I took it in to a repair shop where they said to fix it would require the rack to be replaced and programmed. They recommended taking it to a dealership to be repaired. This appears to be a known problem to the vehicle manufacture but no recalls have been put out. Parts alone I was quoted $2,500 not including labor and programming costs. Vehicle has only been inspected by a repair shop. Symptoms prior to failure - I bought the car used from a dealership. Took the car back to the dealership a few weeks after purchase because I kept hearing a grinding sound coming from the front end while traveling at highway speed. They test drove it and inspected and said they could not find anything wrong. They ended rotating the tires. This did not help. Drove the car for a year feeling like something was wrong under the hood. Summer of 2022 the air vent control actuator went out and the car would not switch off from defrost mode. I had that replaced by a repair shop. December 22, 2022 as I pulled into the driveway I heard a popping sound coming from the front end as i turned into the driveway. The next morning, Dec 23, 2022 while heading down my driveway the faults appeared and I was unable to steer.

The power steering on my 2016 Ford Explorer completely stopped working while driving with two children in the vehicle. This is completely unacceptable for a 6 year old car with just over 100,000 miles. Ford Corporate refuses to honor this as a safety recall or safety issue despite the substantial complaints filed with the NHSTA. Are they really going to wait until there is a loss of life or severe injury to address this? On top of Corporate's unwillingness to acknowledge this is a manufacturers defect for which the safety of their customers and their families is at risk, they will not even consider a financial assistance program to partially fund the approximately $2,500-$3,000 price tag of rectifying; not to mention the backorder on the part needed. How many complaints regarding the very same issue have to be filed before NHSTA forces Ford to do something to prevent severe injury or death as a result of this known manufacturing defect?

Steering rack failed and I was unable to steer the vehicle. The safety of me and my family could have been put at risk if the steering failed on the highway. Upon research, I found this issue with Ford Explorers is a very common one. My mechanic was required to have the vehicle towed to him. I was unable to move the steering wheel at all! There was a light which stated the advance steering or something failed. There was no advanced warning. We are lucky the family was not traveling fast on a highway.

Went out to leave in Explorer. Placed Explorer in reverse and steering wheel wouldn’t turn. Several messages appeared on the display such as driver assist failed, traction control on light enabled, traction control off light enabled, uphill assist message, and several others. Basically the car had no power steering.

2016 ford explorer, our family vehicle, my spouse was driving back home with kids in the back, approximately 20/25 miles per hrs, the steering all the sudden seized up, and no power steering assistant, since the steering system all electric rack and pinion, the dash board gave a message, no traction control, all terrain system not available, service steering assist. Luckily it happened in residential area, no body got hurt, as well as my familly, I was Able to tow it to the ford dealer in Illinois, diagnosed it a week after as electric power steering failure, cost is around $3000 to repair, and part is on national.back order, This has been a common safety issue for part failure for the 2016 Ford explorer and up , but ford refuses to open an recall , its all over the internet same part issue and same model cars people have been suing and reporting it to Ford , dealer quote to repair is $3000 plus tax to repair, on today's date 01/01/2023 and no transportation since 12/26/2022, its more of safety concern than just a part failure if it happens on a highway speed/road and steering seizes than just a part failure without a warning.

My power steering, traction control, and terrain management all stopped working in my 2016 Ford Explorer due to a faulty steering gear. This is a known design flaw, which has impacted several hundreds 2016 - 2018 Ford Explorer owner/operators. Losing power steering capability while the vehicle is being operated is a major safety concern, which could lead to a motor vehicle collision, especially if being driven at highway speeds. Ford is aware of this issue but still fails to recall this problem. NTSB can rectify this problem by forcing Ford to do the right thing and permanently repair this issue. I am being forced to pay $2,381.50 for something that they know is a safety problem but they refuse to acknowledge. Gibbs Law Group is opening a class action lawsuit in this matter so clearly there are red flags that are being ignored. Please force Ford to do the right thing. 920-918-6266.

Rack and pinion power steering rack stopped working while my wife was driving back home with our two kids that are 4 years old and 9 months old. Thankful she didn't crash because she was unable to steer the vehicle. No warnings or signs of the part going bad. Ford should be held responsible for issues like this. Numerous people are having the same issue.

steering on my car failed turning onto off ramp and could not steer the car with out a lot of effort missed the car in front of me and came to a stop on side of over pass missed the bridge called my dealer to have it looked at steering rack motor seized apparently it is a problem with 2015 2016 explorers cant find steering racks any where in north America I have been waiting for parts still no eta can you help with this problem thanks [XXX] email is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2016 Ford Explorer. The contact stated that the steering column was emitting a grinding noise and the steering wheel suddenly seized without warning. The contact stated that excessive force was needed to maneuver the vehicle. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the rack and pinion failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not covered under a recall. The approximate failure mileage was 59,900.

Mileage: 59,900

First problem I had was with the Actuator. I lost the ability of defrost and have the heat/AC go to anything other than direct face mode. Now, the power steering to my 2016 Ford Explorer is gone. It felt like I was grinding concrete when I would make any turn or slight shift. It’s been at the shop for weeks due to a backorder. I’m a single mom of 2 and it’s my only transportation. I’m really struggling without my vehicle. This should be part of a recall ASAP cause from my research this is too common almost this vehicle and good people are really going through it.

Grinding noise when turning wheel noticed Mid-August 2022. No warning lights prior to failure. Aug 22, 2022, took to local mechanic. Diagnosed as faulty steering gear. Told 3500 on backorder. Part failure prevented vehicle from safely steering. August 28, 2022, took to Team Ford Dealer in Navasota, TX. Diagnosed as faulty steering gear. Order replacement, installed. Replacement part malfunctioned when installed at dealer. Warning lights went off, according to service manager. Dealer attempted to reorder. Part backordered. Parts ordering suspended while part redesigned, according to service manager at dealer. Nov. 2, 2022. Part still on backorder. Unable to drive vehicle. Steering gear necessary for vehicle to function safely. Part needing redesigning indicates original part faulty. Part malfunction confirmed by independent mechanic and Ford dealership.

While driving on a state highway and exiting the roadway the steering wheel locked in the turning direction long enough to drive over the small curb on the opposite side of the roadway. If this was a higher exiting speed a larger incident or crash would have been worse.

Clunking and popping noise from steering while steering left or right while slowly traveling forward or reverse. Noise can be heard from steering while front end jacked up off ground. Afraid steering may lock up or fail while driving causing injury or death or stranding. Noise has become more frequent lately, started around 65k miles.

While braking off a highway the steering light appeared and the vehicle began to shake uncontrollably. The ford motor co. stated there was no issue and did not address.

Steering rack failure causing loud popping inside of the rack and pinion causing trouble steering, also abruptly pulling the vehicle or hard steering several reports of people almost wrecking.

With no warning, the steering began to grind with turns and was harder to steer. No warning lights ever appeared. The car was no longer safe to drive. The vehicle is 2016 with low milage, approximately 57,000 miles. The mechanic assessed the vehicle and said the rack and pinion needed replaced. He stated he has begun to see multiple 2016 Ford Explorers coming in with with issues of low milage yet needing the rack and pinion replaced. The car was then taken to a local Ford Dealership. They agreed with the mechanics assessment. The car has now been in the shop for 43 days with no available parts to repair.

On February 03, 2022 I took my to the Ford dealership in my area, I was told that rear toe link was replaced. After 8 months while I was driving the Explorer 2016, the car starts swerving from side to side, and lost the control. For few seconds I was struggling to stop the car, after I stopped the car I checked the tires, I saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. Me and my friend were terrified and still not feeling alright. I lost the confidence in Ford Explorer.

Steering started making grinding noise and when parked steering froze. Restarted and steering unfroze and made grinding noise and slowly drove to repair shop. Checked for recalls and none on this vehicle. Repair shop said no parts are available form Ford for a repair. This has to be a factory defect and could lead to serious injury or death.

My wife was driving our kids home from school when she experienced a sudden loss of steering followed by inaccurate control with no type of indication for an issue on the dashboard. Once she was able to (thankfully) make it home, I drove the vehicle around and noticed that there was a considerable lack of power steering when turning and the steering wheel would not return to the center position as typical. We brought it to an auto shop that diagnosed the issue as being the electric power steering rack which appears to be a fairly common issue with these Ford Explorers regardless of mileage. Tried to address the issue but the part if back-ordered for weeks and we are unable to fix our vehicle. Looking online, it appears that this is a common issue with Ford Explorers that could potentially lead to serious complications if experienced driving at higher speeds. Additionally, there are already a couple of recalls related to the steering of this vehicle.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the message "Power Steering Assist Failed" was displayed. The contact stated that the steering wheel seized and became extremely difficult to maneuver. The vehicle was towed to the dealer where it was diagnosed that the power steering motor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 46,000.

Mileage: 46,000

I felt a thumping when turning the steering wheel and took it to the dealership who kept it for two days to attempt to replicate the same noise but they were unable to reproduce or replicate. Two or maybe three months later, the thumping noise turned into a clicking noise. Again, I immediately took it to the Ford dealership and fortunately a mechanic was still on duty. They test drove the vehicle and heard the same noise. They ask if I could leave the vehicle for more testing with their suspension specialist and they will contact me the next day. The next day they contacted me and I was told 'this is a common problem and Ford is aware of issue but has not issued a recall'. Concerned about the comment I took it to a second Ford dealership. The second dealership kept it for a day and of course they could not replicate the thumping or clicking sound. They even inspected the steering/wheel components but found nothing. Worried, I did some additional research and found this website with other people complaining about the same issue https://www.carcomplaints.com/Ford/Explorer/2016/steering/steering-rack_and_pinion.shtml I even found a few YouTube videos addressing the same problem. October is here and winter is about to set in and my vehicle is still thumping and clicking. I am driving the vehicle but concerned I am putting my safety and the safety of others at risk. Based on the information I found, it is clear that I am not the only one with this issue.

Initially the steering on the vehicle appeared to be "notchy". It was holding the last steering wheel correction rather than returning to centered position. It appeared as if something lost lubrication. While driving the traction control and advance trac lights lit. Messages "Steering fault service now", "Service advance trac", "Hillstart assist not available", "Steering loss stop safely" appeared. After shutsown and restart "No steering" message appeared. There was no steering at this point. Code P07AE "Friction element" showed on code reader. If the vehicle was not stopped safely there could have been a serious accident of any variety. The vehicle is currently waiting for repair. This has been the case for over one month. The steering gear is on backorder. There has been no further inspection at this time.

A ticking/grinding noise coming from the steering column while turning at low speeds. When turning the steering wheel to the right or left, the steering wheel will not center and must be forced back to center/straight. If not manually forced back to center/straight the car would continue in the direction of the turn being performed. The force needed to center the steering wheel is unpredictable and varied. The vehicle was taken to two local mechanics who diagnosed that the rack and pinion is faulty and needed to be replaced.

Approximately 2 weeks ago, I received a warning for power assist fault- service soon. Once I turned my truck off and restarted it the warning went away and the truck drove fine. Then about 1 week ago, the warning came back and did not go off. The truck became extremely hard to turn almost locking up while I was driving in traffic. I took the truck to Ford dealership to learn that steering assembly had failed and it would cost $3,000 to fix! I’ve read where this has happened to several others with this same male truck. Luckily, I was not on the highway or this could have resulted in an accident possibly a fatality. This needs to be addressed as this is a very serious issue.

Issue with the power steering in the vehicle. Loud grinding when turning vehicle.

We own a 2016 Ford Explorer with only 23,000 miles on it. While driving down the road the steering began to make a noise when trying to turn and shortly after it became very hard to keep control of the car (not a power steering issue). We were only a half mile from a dealer when the problem began and we drove it there so they can diagnose the problem. The dealer found that the steering rack needed to be replaced. No warning lights or any messages came on the dashboard prior to issue nor when the issue started.

The contact owns a 2016 Ford Explorer. The contact stated that his while his son was driving approximately 75 MPH, the vehicle lost power steering functionality. The driver was unable to control the vehicle and the vehicle went across two lanes of traffic to the right. The contact stated that numerous unknown warning lights were illuminated. The contact's son was able to steer the vehicle to the residence however, excessive force was needed while steering the vehicle. The contact stated that the steering wheel then seized and the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering rack needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer had been made aware of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact stated while driving and making left and right turns, the contact heard a clunking noise in the steering wheel. Additionally, the contact stated that the steering wheel felt detached. The contact stated that the vehicle was swaying to the left and the right. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 89,000.

Mileage: 89,000

Steering wheel started making a rubbing sound. Then it started loud grinding/scraping noise. Steering wheel ‘catches’, hard to turn, or locks up. No warning light/s for service were presented. 2 weeks for an appointment by Ford Co. I have had Ford mechanic inspect, & diagnosis is a Electronic Steering Box, Steering Rack. The vehicle has 60, 005 miles. The Ford service rep did not say anything about not driving it. I parked it, afraid of an accident! Waiting on parts. I have read there have been 2,000 complaints filed. How many have not been officially filed?

I was driving on the interstate and the power steering stopped work. No signs or anything till it stopped working. I had to pull over asap and it was very hard to turn. Now there is no way of getting the part for my car to fix it because of national back order

Steering makes occasional clunking/popping noises at very slow speeds backing out and turning form my driveway. It also occurs occasionally making slow speed turns like on a roundabout or U-turn. On one occasion we had a loss of power steering mid corner and jerking sensation. I had it towed to my local Ford dealer as it is a safety concern and they said they could find no noise and no codes stored. There were no warning lamps indicated. I demonstrated it to t he technician and they said it was "normal". No way is this normal and it is a safety issue as I can feel the clunking and my steering wheel fighting me when it happens. I have read others have experienced similar issues. We purchased the Explorer new and have had no accidents.

The power steering on my 2016 Ford Explorer failed at 73,000 miles. I had a total loss of power steering and had to be towed to the dealership who, upon investigating the cause, said it was corroded but wasn't visible until they opened the Steering Gear Assembly. After doing some web searches on the topic, I found that this is becoming a common issue with Ford Explorers. There have been many reports of people who have lost power steering while driving. The replacement part is currently on backorder and Ford is in the process of releasing 250 within the next week but they said most have been claimed already. Again, indicating that my experience was not an isolated issue. This is a safety issue.

I drove it Wednesday to an apt one hour away with no issues but the next morning the steering wheel would hardly turn at all and made a constant knocking noise. If this had happened to me while on an interstate or highway, I am certain that I would have crashed since I had no control. I did inquire with Vogler service dept. about it having anything to do with the last recall we took care of since it warns of possible loss of steering control but was told it did not. I understand that the whole steering assembly (for lack of parts jargon) has to be replaced and reprogrammed and that this will be difficult to get and also Vogler said they are short staffed so it will take a while. The recalls I am referring to are 20S62 and 21S32

Vehicle (2016 Ford Explorer) returned from the dealer following standard maintenance and a recall repair for the rear toe link. Operator noted the vehicle’s steering seemed somewhat stiff. Vehicle sat parked for two days and when driven again the steering was incredibly stiff require a great deal of effort to turn the wheel in either direction. Steering continues to be stiff and difficult whenever the vehicle is operated. Dealer was contacted and vehicle was brought back in for assessment. Dealer diagnosed the problem as the Steering Rack and advised it would need to be replaced. Per dealer the part is on national backorder and no time frame is available for when the part may be available. Dealer was unwilling to provide alternate transportation because the vehicle is no longer under warranty and part is on national backorder.

July 28,2022 while driving on the highway at 55mph the power steering began to fail. It didn't fail completely but the steering felt awkward. I slowed up considerably. Fortunately I was less than 2 miles to my home. As I was getting home a power steering warning light illuminated and then went off. Not sure exactly what it said as I was too busy driving. At that point the power steering hadn't failed completely but still felt awkward (I would say the steering alternated between smooth steering and like the steering wheel was starting to lock in place). I managed to get to my driveway. I shut the suv off and called the local Ford dealership. They advised restarting the suv and to see if the power steering returned. It didn't. It was completely locked up at that point and I couldn't even turn the steering wheel. I called a tow truck and had it towed to the closest Ford dealership. Russ Hubler Automotive in Greensburg Indiana. The dealer called on July 29, 2022 and said the power steering had failed. I'm not a mechanic so I don't know the mechanical details but they said it wasn't the electric steering motor or module. It would cost about $2,200.00 to fix. As of today August 1, 2022 it is sitting at the dealership waiting on parts to be repaired. As I did more research I found that MANY other people had reported the same problem. I called Ford Customer Service on August 1, 2002 and spoke to a rep and then finally her supervisor. They refused to help. I was on the phone with them for 46 minutes. The supervisor finally admitted the power steering was a recall issue but it did not as yet include my VIN number even though I had the exact same experience as hundreds of other owners. She advised filing this report with the NHTSA and the BBB. She admitted that Ford was not to going to address this issue until they were required to by the NHTSA. She advised saving my receipts so that if and when the recall included my VIN number I could be reimbursed. Disappointed in Ford.

Steering gear asy replaced.

My 2016 Ford Explorer only has 26,815 miles. Was driving vehicle when suddenly started to have steering issues. One of the message(s) was: Steering Fault Service Now.

The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, a ticking noise was present within the steering column while turning in either direction. The contact stated that eventually the noise became louder. The contact stated while driving approximately 15 MPH and turning the steering wheel to the right, the steering wheel seized causing the driver to forcefully turn the steering wheel in the opposite direction to avoid losing control of the vehicle. The vehicle was taken to the local mechanic who diagnosed that the steering column rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 102,000.

Mileage: 102,000

The rack and pinion failed and need to be replaced.

Power steering tends to go out at random. When car is turned off and then restarted, power steering goes back to functioning normal until it goes out at random again. Rack and pinion unavailable for replacement.

When driving my vehicle my steering wheel sticks to the right and left when making a turn and also making a slight turn. I have to pull the wheel back into place hard. I have tried to call the manufacturer but they stated that there is no recall and I could bring it in for 170 dollars to get it looked out. I have read online that the same year, make, and model of the vehicle has had the same recall. It scares me to drive it but unfortunately I don’t have a choice I have too.

The contact owns a 2016 Ford Explorer. The contact stated that while at a stop, the steering wheel seized with the "Power Steering Failure - Drive Slowly" message displayed on the instrument panel. The contact was unable to notify a dealer due to the national holiday. The manufacturer was not notified of the failure. The vehicle was not towed or repaired. The failure mileage was approximately 86,000.

Mileage: 86,000

Upon driving the steering locked up and was stiff to turn and maneuver. It locks up and fault steering sign comes on .It happened on freeway . I am attempting to try and get it fixed but having difficulty with company going back and forth with my extended warranty. It is used for my wife to transport my grandkid. Unfortunately no resolution yet and this seems to be a continuous issue for this vehicle this year 2022. Ford should as previous years take care of this dangerous issue. This is my 3rd and last Ford car.

Steering wheel locked up going 40mph.Received warning for steering fault and for lane keeping system. Restarting vehicle did not help.

I was driving through a residential area with my 3 kids in the backseat when the steering wheel stopped working and I was unable to turn it past 1/2in at either direction and my tires were not turning either. I had to use strong incredible force to get it to turn. We were stopped in the middle of the road. The steering wheel stopped turning while I was driving WITHOUT any warnings or signs indicating this was going to happen. It just completely locked, all I could do was go forward or back. Now I am getting on my dash board “Steering Assist Fault-Service Required” “Terrain management system fault” “Service Advance Tract” and “Hill Start Assist Not Available” warning lights illuminated. All ford dealerships are booked out until 2-3 months out so now I’m left without a car or transportation. Clearly this is an issue with a lot of Ford vehicles and what a shame they are not doing anything about it!

Steering while driving thru town or on highway is loosing power steering assist randomly and causing major steering and control issues

I took my vehicle to 2 mechanics and they notated a rack and pinion issue on my vehicle. I have attempted to take it to my local Ford Dealership (Woody Anderson) but they claim there are no appointments available for months. I googled and found there was a recall on Ford Explorers including 2016 for Rack and Pinion, but it was not associated with my VIN. I believe this should be covered under the recall and would like for there to be an assessment to get this recall to cover my vehicle. The rack and pinion is causing shaking in the steering and posing a safety issue.

The contact owns a 2016 Ford Explorer. The contact stated that after starting the vehicle and attempting to drive the contact became aware that the vehicle had lost power steering functionality. While driving the vehicle with manual steering, the steering wheel started jerking to the left or right without warning. Occasionally, the steering wheel seized. The vehicle would be restarted and the steering would function however, the power steering functionality had not returned. The stability control warning light and stability control off warning light was illuminated. An independent mechanic was contacted and informed the contact that the rear suspension and toe link might be fractured. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 30 mph when attempting to make a left turn when the vehicle's power steering had failed. The contact had difficulty getting the vehicle to straighten back up while accelerating. The contact stated the steering wheel had emitted a grinding and humming sound whenever they would turn the vehicle left or right. The contact also noticed there was fluid leaking from underneath the front end of the vehicle. The contact contacted the vehicle to a certified mechanic who diagnosed that the power steering gearbox failed and needed to be replaced. The manufacturer was made aware of the issue. The contact was told their failure related to NHTSA campaign number: 14v286000 (STEERING) however their vin was not included. The approximate failure mileage was 60,025.

Mileage: 60,025

Have 2016 Ford Explorer which my son had while at college and at 72,940 miles on 09/15/2021 the steering malfunction which made steering very difficult and safety hazard. Ford dealership looked into the issue and stated it needed a new steering gear assembly which cost $3,493.92. Ford dealership stated that there was no recall for this repair and when ask the dealership how this does happen, they stated, "I DO NOT KNOW". I had the repaired made and decided to talk to Ford on the issue. Made two calls on 11/29/2021 & 01/13/2022 to the Ford Customer Service and received case#CAS35022773 but received no solution in having Ford pay for this repair.

Driving to work through mountain passes as I live in northern Montana, warning lights came on in dash. Lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, I've only had the car just over a month, I pay $750, and now the car sits

What component or system failed or malfunctioned, and is it available for inspection upon request? The steering. No, it has been repaired at a local Ford dealership. How was your safety or the safety of others put at risk? No, the problem occurred when starting the vehicle in the morning after it sat all night. Had this problem occurred while I was driving it certainly would have put myself and others in danger. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, it was repaired at my local Ford dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, it was repaired at my local Ford dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the following: Service advance trac Steering assist fault required Hill start assist not available I discovered the problem 03/23/2022 and had it towed to my local Ford dealership for diagnosis and repair. The vehicle was parked in my driveway at the time. The steering wheel was VERY difficult to turn. Had this happened while driving I would have been unable to steer the vehicle. The problem was confirmed and repaired at a Ford dealership.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the steering wheel seized without warning. The contact stated that power steering functionality returned without restarting the vehicle. The vehicle was taken to the dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,237.

Mileage: 98,237

For the least 4 or five days I've noticed increased resistance and a "stickiness" when turning the steering wheel. Its not constant but each time I turn the wheel is have to manually assist the wheel with making the turn or getting back to its preturn starting point. Ive learned in this vehicle, since there is not steering fluid the issue may be electronic.

I was driving the vehicle when the steering suddenly locked up. There was virtually no steering except with very heavy struggles. Fortunately I was able to pull over but had to be towed. Vehicle indications showed power steering failure and all-wheel drive failure. Dealership indicated the Rack and Pinion must be replaced at a cost of about $2,300. They indicated it is a huge problem and they don't know where to get replacement parts. I can't find any anywhere. Salvage yards are out and all parts stores can't get them. I need a vehicle to drive.

The contact owns a 2016 Ford Explorer. The contact stated while his wife was making a left turn and then attempting to straighten the steering wheel, the steering wheel became difficult to turn. The driver stated no warning light was illuminated. The driver was able to continue driving to her destination. The driver stated she experience the failure multiple times. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was approximately 73,000.

Mileage: 73,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at 40 MPH and making a turn, the vehicle lost power steering and the steering wheel turned all the way to the right inadvertently, causing the contact to lose control of the vehicle. The contact stated that the vehicle spun out. The contact depressed the brake pedal, which caused the vehicle to stop. There were no warning lights illuminated. The contact was able to continue to drive the vehicle by forcefully steering the steering wheel. The dealer was not notified of the failure. The vehicle was diagnosed but not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 95,400. Estimate from the dealer confirming that the problem is rack and pinion, otherwise known as the power steering rack.

Mileage: 95,400

I have a 2016 ford explorer and like most of the other complaints on locked up steering. My explorer steering wheel has lock up with now warning lights and no codes. My ford dealership to get my vehicle in the mechanic bay had to call a tow truck. Luckily my vehicle was already at ford for other unrelated issues. After reading all of these incidents. Ford is really lucky no one has been killed or seriously injured.

My rack and pinion steering column and power steering pump went out causing a hefty cost to replace and it is starting to fail again creating hazardous conditions while driving. I do believe there is a steering issue in these models. Also my power lift gate in the back closes without stopping automatically while I’m loading the rear or unloading. There is NO STOPPING SAFETY SENSOR, I HAD THE BACK CLOSE ON ME MULTIPLE TIMES AND ALMOST CRUSH ME. there is no safety sensor to stop the power lift gate from closing on you, I have had to crawl in my rear end to avoid being crushed by my liftgate! This is not safe!

On January 4, 2022, while driving my children to school at 55pmh, my steering rack failed. I was able to get the vehicle parked before the steering wheel completely froze up. Multiple messages showed up on the dashboard, including a steering failure message. The vehicle was towed to my local mechanic, and he has determined that the steering rack needs to be replaced, at an estimate of $2200.00. The repair is scheduled to be done on 2/10/22.

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was starting the vehicle, the “Steering Assist Fault-Service Required” and “Service Advance Tract” and “Hill Start Assist Not Available” warning lights illuminated. The contact stated that the vehicle lost power steering assist functionality. The contact’s father met his wife at the scene and was able to drive the vehicle to the residence driving the vehicle in manual steering mode. The vehicle was taken to the dealer and diagnosed that the steering rack needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 66,000.

Mileage: 66,000

My wife was driving to work and the steering wheel just locked up on her and almost caused a serious accident out of nowhere

Steering gear assembly completely failed, causing a total lock up of the steering wheel and loss of control. Happened at highway speeds, could barely pull off to side of road. Nearly crashed as there was no warning or indication of total steering loss. Ford dealer replacement cost of $3000. I was told this is a common issue with the Explorer, but there was no remedy offered by Ford.

I was driving down the highway at approximately 60mph when my steering wheel became extremely stiff and hard to turn. The vehicle became very hard to handle. The steering wheel ended up locking up completely and I had to have it towed to the dealership. After diagnostics it was determined that the entire steering gear had failed. The cost to fix is $2200.00. Keep in mind that there is only 26,000 miles on the odometer! There were also no warning lights on the dash. No recall or warranty coverage.

About 2 weeks ago I heard a noise and from that point it sounded like my steering wheel was grinding. Steering is tight at slower speeds and it is making that same grinding noise. I took it to a dealership to get checked out and was told the steering gear had failed and that it needs to be repaired however the parts are on back order with no foreseeable ship date, but that it was ok to drive, just may be a little hard to steer at low speeds. This morning my steering wheel was totally locked up and could not turn in either direction. There are no warning lights or other indication of an issue. My concern is could this have happened while driving? What caused it to break in the first place and why did it ultimately seize up completely after being told it could be driven?

The contact owns a 2016 Ford Explorer. The contact stated while making a turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the steering gear replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 55,000.

Mileage: 55,000

Steering rack failure on 2016 and 17 Explorers at 55,000 mile, haven't had the vehicle in a month due to acquiring parts because there are so many of these parts failing and was told by ford they can't release the vehicle until its repaired because the steering could lock up and it is also a $3000.00 dollar repair. Wouldn't this be a recall due to the low mileage, amount of failures and and result of the failure

When I turn right there is a popping noise. Sometimes the steering wheel gets stuck and I have to pull it hard to go back straight. It’s very scary, especially going around a curve.

My steering felt very out of control had to have car towed to dealer and they replaced rack and pinion there was internal damage to steering rack they had to replace it

On October 17, 2021 the steering system on my 2016 explorer completely shutdown. The ABS, Hill Assist and Service Advance Trac lights all went on. The steering wheel would not turn either way. Luckily, this incident occurred in a parking lot and no injury or damage happened. I had AAA tow the car to Porter Ford, Newark DE.

The contact owns a 2016 Ford Explorer. The contact’s wife stated while driving approximately 45 MPH, the steering wheel became difficult to turn. The contact stated that the steering assist and traction control warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing rack and pinion to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 84,000.

Mileage: 84,000

Driving at 20mph, going through a moderate turn and lost Power Steering. No warning lights, no noise, just total loss of Steering and I felt as if I couldn't overpower the steering until 2 seconds later I regained power steering. The same problem occurred at 10mph while coming to a stop. Once again I did not have the ability to overpower the wheel and straighten it when I tried. Luckily once again power came back and I was able to control without issue. Several complaints on the same issue and NO RECALL has been issued by Ford. If the same issue occurs at highway speed I don't know what I'll do. Ford had a Service Bulletin out for 2013-2016 Explorers that stated they would simply reprogram the module. They did not extend the coverage beyond 2018 nor did they actually replace a faulty steering rack with the coverage. This is a severe safety concern and one that should have a recall out as it puts the driver and all other motorists at risk. If you can't steer your car, then everyone is at risk.

The contact owns a 2016 Ford Explorer. The contact stated while driving 5 MPH and making a turn, he heard an abnormal banging sound coming from the steering wheel and the steering wheel locked up. There were no warning lights illuminated. The contact stated as he veered to the side of the road, he was able to steer the steering wheel with no issues. The vehicle was taken to the dealer who diagnosed that the power steering rack needed to be replaced; however, the part for the repair was not yet available. The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. A case was opened. The vehicle was not repaired. The approximate failure mileage was 58,000.

Mileage: 58,000

Beginning of day; felt like I was in a major windstorm & in a constant battle with the car steering. Middle of day: Power Steering Fault light came on and feeling like I was in a major windstorm & in a constant battle with the car steering GETTING WORSE. End of the day: Then Power Steering Failure "Pull over Safely" came on.. I didn't just lose power steering. I lost TOTAL STEERING capability at 57,400 miles... Car is at dealership now. Had my 90yr old mother been driving there would have been an accident. This is gonna get someone killed. I had just dropped off my Grandson before I lost total control.

Complete loss of basic steering of the car while under operation.

The contact owns a 2016 Ford Explorer. The contact stated that while his son was driving 40 MPH, the power steering failed, and the steering wheel was stiff and difficult to steer. The vehicle was taken to the dealer and diagnosed with steering rack failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

Mileage: 123,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle without warning. The contact then took the vehicle to an independent mechanic where they informed her that the electrical rack and pinion needed to be replaced, followed by an alignment. The dealer was notified of the failure and informed her that the vehicle was not under recall or warranty. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 48,000.

Mileage: 48,000

Ecoboost Base 76k miles had a steering rack failure . Over looking all other complaints, looks like I’m not the only one with the 2500$ bill . Ford dealership acknowledged that it was a very common issue and was easy to diagnosed . I was met with light flashing on dash then would disappear after I restarted the SUV . Until I turned it on one day at a sonic drive in and would not steer . I’ve read reports where people are driving on the freeway when it happens and I could only imagine how that would’ve been like especially since I drive with my child onboard . Dash says “ Advance Track Failure; Hill Assist Needs Maintence “ . It was quickly diagnosed over the phone but still took it to get looked at, at Ford . 100% should be a recall at such a low mileage, just thought since police use them in their fleet they had to be reliable . For it to be a 300$ core as well, sounds like it’s still a valuable part broken

At approximately 102,000 miles, vehicle started making loud grinding noise when turning the steering wheel in either direction, very noticeable both inside and outside the vehicle, both when stopped and when driving. The steering wheel sticks in certain positions while driving, requiring extra force to maintain the vehicle's direction. Issue is worse at highway speeds, creating a dangerous condition that was getting progressively worse. Made it to a Ford dealership who indicated that a new rack and pinion assembly is required at $2,900. They also recommended not driving the vehicle in that the condition was unsafe.

Lost steering all at once could not turn wheel luckily i was in my drive way when it happened i paid yes ford 1600.00 dollars for a new rack and pinion on 8-13-21 was given a release date on part for 8-24-21 then 8-25-21 and now 9-3-21 this is an emergency order thru ford they was quick to take my money but cant deliver part.I have turned in a complaint to ford and it has not helped no calls back from ford. Looks like this is a huge problem ford has with its explorer rack and pinion failure I guess there waiting on somebody to get killed with faulty racks before they do anything. My explorer has 65000 miles on it and it looks like this is a common failure for this vehicle.

Power Steering Assist Failure indicator appeared on dashboard resulting in inability to steer car. Vehicle was towed to dealership and reprogramming was attempted with no success. Requires replacement of EPS steering.

EL RACK AN PINON YA FUE REMPLAZADO. ENTIENDO QUE ES MUY PREMATURO PARA REMPLARLO. ES UN FALLA DE FABRICA. TRANSLATION: "THE RACK AND PINION WAS REPLACED. TO MY UNDERSTANDING IS TOO PREMATURE TO BE REPLACED. IT SEEMS LIKE IS A MANUGACTURING DEFECT"

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 45 MPH, the power steering and power steering assist failed. The contact was able to drive the vehicle home, however, the steering was manual making it more difficult to maneuver the vehicle. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

Mileage: 100,000

Over the last year or so, my 2016 Ford Explorer would suddenly out of nowhere say on the dashboard that there is a steering fault that needed to be serviced. The steering would be a little off but after turning the car on and off, it would reset and wouldn’t happen again for a week or two. I took it in to the dealership to get a recall fixed and had them take a look at my actual steering issue (with videos and pictures of the problem) but they could not replicate the problem as the dashboard would reset. Fast forward to last Thursday when the problem was more persistent than normal. A few times in the last couple months or so, my steering wheel would LOCK UP completely because the power steering would give out and a few times I was ON A FREEWAY. I had to manually hand crank a very very stiff steering wheel and pull over which was extremely dangerous. Once I would, I would turn the car on and off again which then it would reset. The dashboard warning about the steering fault would come on more often than the steering wheel locking up but the several times it did lock it, proved a very dangerous situation. It happened again this past week which I had to drive slowly to my local mechanic. Due to it being a power steering/programming issue, the recommended me going back to the dealership. At that point, my car would no longer reset the issue and I was unable to drive home that day because the power steering permanently gave out. Thank god I was at the mechanic already. Currently, I have the car towed to the dealership and they are working on the problem. Because my extended warranty ended 2k miles ago, I am supposed to pay $3800 out of pocket for this?? It should be a RECALL situation. Extremely dangerous. Forum related issue that I did research on and it seems to be a common problem!!! : https://www.carproblemzoo.com/ford/explorer/2016/steering-rack-and-pinion-problems.php Please help make Ford do a recall for this dangerous issue!!

On approximately July 5th, I was driving on freeway at approximately 70mph. I approached a work zone and had to move to shoulder when I lost power steering. It continued to give me issues at higher speeds for the next 40 miles and it seemed to disappear for the next two weeks of city driving. I thought it was an isolated incident and on July 16th we took the vehicle on a family vacation and when traveling on the freeway it again lost ( and never regained) power steering but we were more than 200 miles from home and the closest Ford dealer couldn't see us until early August. At lower speeds the steering was sticking but it seemed to free up some the more cornering or movement you made with the steering wheel. We were able to carefully drive the vehicle home and took it to Taylor Ford on Monday July 26th. On Tuesday July 27th I received a call from our service rep telling me nothing was wrong with the power steering but that the steering column failed and it would need to be replaced. I said that I had never heard of such a thing and he said he hadn't either. I searched on line and discovered hundreds of complaints referencing similar issues. There were no warning lamps, messages or other symptoms prior to the problem and they never appeared during problems.

It appears Ford had a prior recall for certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012 for a power steering failure. The recall was due to vehicles experiencing a loss of power steering assist and required extra steering effort at lower speeds, increasing the risk of a vehicle crash. I have a 2016 Ford Explorer and the issue appears to be occurring in later models like mine. I experienced it on July 21, 2021. I was driving on the freeway at 70mph and with no prior warning I my power steering goes out and I see the message "power steering module failure". Luckily I was able to fight the car to the shoulder, but I can only imagine what would have happened if my wife or daughter had been driving at the time. Ford needs to have a system failure alert added or better yet fix the issue from occurring, especially in a fairly new vehicle.

The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle, the steering wheel was difficult to turn and would cease when turning in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was also notified of the failure. The failure mileage was approximately 46,000.

Mileage: 46,000

The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the electric power steering failed, and the steering wheel ceased. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the power steering rack and pinion was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA to file a complaint. The failure mileage was approximately 40,000.

Mileage: 40,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle lost power steering functionality and became difficult to steer. The contact also stated that the vehicle would start shaking abnormally whenever the brake pedal was depressed. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the electronic steering gear needing to be replaced. The vehicle was repaired however, the failure recurred a year later. The manufacturer had not been informed of the failure. The failure mileage was approximately 144,000.

Mileage: 144,000

Electronic steering assist seems to fail on rainy days. Starts like a sound grinding on the bottom like it needs lubrication. Afraid to drive this thing because of other owners comments regarding the steering assist causing accidents.

The Contact owns a 2016 Ford Explorer. The contact stated that while attempting to turn the steering wheel, the steering wheel was firm. The power steering assist warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was not provided a cause for the failure but was informed that the steering wheel needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 62,000.

Mileage: 62,000

While driving around a corner at a speed of 45 miles an hour the power steering quit working. The message on the instrument panel stated steering fault. I no longer had power steering and it was very hard to pull the vehicle over. I shut off the motor and then restarted the vehicle and i now had power steering. It is currently at Varney Ford in Newport Maine having the whole steering assembly replaced at a cost of 2300.00. From my research I have found that the steering assembly is located near the catalytic converter which gets every every hot, and can damage the internal circuit board. This is a very scary safety concern! I do not have the invoice for the repair, as it is being worked on July 19th or July 20th

Steering locked up while driving, causing a dangerous situation, fortunalty it was at low speeds an no harm came of it. 61,000 miles on the vehicle, Failed rack and pinion steering, needed to be replaced. $2,500 .

I was driving down the highway into a turn and my power steering failed causing the SUV to want to recall into a straight pattern almost causing me to crash my truck into a barrier wall with my child inside. With the sudden ability to fight the wheel back into a turning position I was able to narrowly avoid crashing with my child. Numerous indicators displayed (Steering Assist Fault, Service Advance Track, Hill Start Assist not available). I immediately took it to a Ford dealer , where they advised me that the power steering rack has electronically failed.

Driving on express way going 70 mph and vehicle dash started lighting up and beeping with a bunch of different things and lost power steering. It said “power steering fault” was in construction and it was extremely scary. Thankfully there was a dealership on the exit and they said it was the power steering rack.

With less than 75k miles, the steering began to grind when turning. We had to get an entirely new rack and pinion unit replaced for over $2400. Thousands of 2016 Explorers have reported this problem but it is still not been deemed a recall. Recently, at 84K miles, the clutch on the AC compressor went out causing a $720 bill for a new compressor. We have also just found out the water pump is now bad and appears to be defective. In fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. Absolutely shameful.

I was driving my car and received a warning that the Power Steering System Failure. Within a few minutes, the power steering in the car went out. Had to have the vehicle towed to mechanic. The mechanic reported the code of C200D-49. 2 Ford Dealerships stated that they had never heard of any issues yet my mechanic recently had another Ford vehicle in with the same situation.

First instance was in mid December 2020. While driving down the highway the power steering suddenly went out, showing errors "Steering Assist Fault, Service Required" , "Hill Start Assist Not Available" , and "Service AdvanceTrac". Pulled over and turned off the car for a few minutes, when restarted it appeared to work fine. Second instance was in mid May 2021. Similar circumstances to the first instance: happened while driving, same errors, started working after restarting the car. After this second instance we took the car to the dealership for servicing. They replaced the Hub Bearings, but said there were no additional errors for the vehicle. The third instance was June 24th 2021. This time the errors showed up upon startup, and did not resolve upon restarting the vehicle. Took the vehicle to the dealer, and they determined that we would need to replace the entire steering gear assembly, at a significant cost.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. The contact stated that the electrical service light illuminated. The vehicle was taken to an independent mechanic to have a diagnostic performed. The failure code for the steering power assist module was detected. The vehicle was not repaired. The manufacturer was contacted. The failure mileage 70,000.

Mileage: 70,000

The electric power steering went out. On the way to get my 3 month old son from daycare, I was merging onto the highway next to a semi and a warning came on letting me know there was a steering issue. After picking my son up from daycare, I started my vehicle again and it said power steering failure. I could hardly drive the vehicle and did not feel comfortable since my son was with me. I have since taken it to our local Ford dealer and the module must be replaced.

Driving down Interstate and steering started to get sticky. Steering wheel would grab, be difficult to turn, then release. Suddenly the 'traction control' light on the dashboard flashed and then within 2-3 minutes the 'Loss of Steering' dashboard message flashed and the steering wheel froze. Fortunately we were on a flat/straight stretch of highway or this could have been catastrophic. This could easily result in a fatal crash. We had the vehicle towed to nearest Ford dealership and they diagnosed that the 'Steering gear seized internally' and the vehicle was repaired at a cost exceeding $2000.00. Tow Truck Operator communicated they have never seen a steering column completely freeze like this one did. I have the service invoice on file.

The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.

The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.

I have a 2016 Ford Explorer Limited. It has 109,000 miles, mostly highway miles on it. The rack and pinion steering needed to be replaced and it was a $2500 bill. It has happened in countless Ford Explorers from my research. This should be a recall bc it not only is a HUGE expense on cars that are not that old but what a scary safety concern. Thankfully I was able to control my car and park it before an accident happened. Please consider issuing a recall so this HUGE expense isn't the burden of a Ford customer when this should not happen to such a new model. Thank you.

As I was driving in the highway the steer assist fault warning came on and the steering wheel locked. I was not able to turn the wheel without force. I pulled over and turned vehicle off to see if it was a malfunction, but the stabilitrack and steer assist light remained on and steering wheel was still very hard to move.

The contact owns a 2016 Ford Explorer. The contact stated while driving at 10 MPH, various warning lights illuminated as the steering became difficult to maneuver. The vehicle collided with the curb and then stalled. The vehicle was restarted with all warning lights and audio warnings. The contact was able to drive without the power steering to a friend's residence. The vehicle was not taken to the dealer or independent mechanic for diagnosis or repairs. The contact called the dealer who told him that the failure was related to the rack and pinion and a diagnosis appointment was scheduled. The manufacturer was notified and a case was opened. The failure mileage was approximately 80,000.

Mileage: 80,000

HEARD NOISES WHEN I TURN MY STEERING WHEEL. I WAS TOLD I NEED TO HAVE MY RACK AND PINION STEERING REPLACE-EST COST MID 2K. STARTING TO RESEARCH ONLINE AND I SEE THAT THIS IS A COMMON PROBLEM WITH POTENTIAL SEVERE CONSEQUENCES IF NOT FIXED. WHY HASN'T THIS BEEN RECALLED??? ALSO WE HAD TO REPLACE THE STRUTS. THE CAR DOES NOT HAVE 50K MILES YET. I DO HAVE THE REPAIR FOR THE STRUTS. HAVE NOT REPAIRED THE RACK AND PINION YET.

Mileage: 49,125

I TOUCHED THE STEERING WHEEL BOTTOMS FOR AND WHEN I TRUN THE STEERING WHEEL I HERE A POPING SOUND. I'M SACAR IT MAY LOCK AND THEN CRASH. WHILE IN MENTION. CITY AND HIGHWAYS.

MY EXPLORER STARTED HAVING POPPING NOISES WHEN TURNING LEFT OR RIGHT. IT IS BAD ENOUGH TO GIVE SIGNIFICANT FEEDBACK IN THE STEERING WHEEL AND VIBRATIONS THROUGHOUT THE FRONT PASSENGER AREA. WHEN I JACK UP THE FRONT END UNLOADING THE WHEELS, THERE IS NO NOISE OR POPPING. WITH FULL WEIGHT ON THE WHEELS, WHEN THE WHEEL IS TURNED SLIGHTLY LEFT AND RIGHT AND GET SIGNIFICANT POPPING AND CRACKING FEEDBACK VIA THE TIE RODS, THE NOISE HAS PROGRESSED INTO THE STEERING WHEEL FREEZING IN PLACE WHILE DRIVING THE VEHICLE. NOT BEING ABLE TO CONTROL THE CAR IS A MAJOR LIFE SAFETY ISSUE IF NOT ADDRESSED THIS HAS THE POTENTIAL TO CAUSE MAJOR INJURIES OR DEATH. IF IT HAS NOT ALREADY. THE DEALER IS AWARE OF THE ISSUES AND I FIND COUNTLESS ONLINE INSTANCES OF THIS MECHANICAL DEFECT.

Mileage: 58

I WAS STATIONARY IN A PARKING LOT AND STARTED THE VEHICLE TO FIND MESSAGES STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, AND TERRAIN MANAGEMENT SYSTEM FAULT ALL DISPLAYED ON THE INSTRUMENT CLUSTER. THERE WAS NO POWER STEERING ASSISTANCE AND THE STEERING WHEEL WAS INCREDIBLY HARD TO TURN. IN THE DAYS LEADING UP TO THE FAILURE I NOTICED ON A FEW OCCASIONS THE STEERING WHEEL WOULD NOT CENTER AFTER EXITING A 90 DEGREE TURN AND I WOULD HAVE TO PROVIDE INPUT TO STRAIGHTEN THE WHEELS. THE ELECTRIC POWER STEERING RACK HAS FAILED AND THERE ARE NOT EVEN ANY PARTS AVAILABLE FOR THIS, NOR DOES IT APPEAR FORD HAS ACKNOWLEDGE THEY HAVE A WIDESPREAD PROBLEM..

Mileage: 49,600

WENT TO THE BEACH THIS PAST SATURDAY AND AS I WAS PULLING INTO THE TURNING LANE FOR THE STATE PARK AND ALARM WENT OFF SAYING DRIVE ASSIST CONTROL FAILURE, AND NUMEROUS THINGS THAT NO LONGER WORK, SINCE THEN THERE HAS BEEN NO POWER STEERING AND IT WAS A MIRACLE WE GOT IT HOME WHICH WAS AN HOUR AND A HALF AWAY, HAD THIS HAPPENED WHILE GOING FASTER THEN I COULD OF LOST CONTROL OF THE VEHICLE, AND I WAS GOING ABOUT 10 MPH WHEN IT ALARMED. THE PICTURES SHOW WAS ALERTS EVERY TIME THE VEHICLE IS STARTED NOW. THIS MORNING THE STEERING WHEEL WAS NEAR IMPOSSIBLE TO MOVE SO MY GIRLFRIEND WHO DRIVES THE EXPLORER HAS TO USE THE BACK UP CAR THAT CAN'T HOLD ALL OF OUR KIDS.

Mileage: 110,926

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE MADE AN ABNORMAL NOISE PRIOR TO THE STEERING WHEEL LOCKING UP. THE VEHICLE WAS TURNED OFF AND RESTARTED AND THE STEERING WHEEL UNLOCKED. THE CONTACT STATED A TIRE SENSOR WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BANNER FORD OF MONROE (6300 FRONTAGE RD, MONROE, LA 71202) WHERE IT WAS DIAGNOSED WITH THE RACK AND PINION NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REPLACEMENT PART WAS DEFECTIVE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,509.

Mileage: 101,509

AS MY WIFE WAS DRIVING SHE HEARD A POP NOISE, THEN SHE WENT TURN AND THE STEERING LOCKED UP WHICH FORCED HER TO STAY IN HEAD ON TRAFFIC. AFTER FORCING THE WHEEL BACK AND FORTH SHE WAS ABLE TO GET STEERING BACK AND TOOK THE SUV TO A LOCAL SHOP. IT WAS THEN DETERMINED THAT THE STEERING GEAR WAS BAD. THIS HAPPENED WHEN OUR VEHICLE ONLY HAD ROUGHLY 60,000 MILES. THANKFULLY NO ONE HIT HER HEAD ON. THE STEERING GEAR WAS REPLACED.

Mileage: 60,000

THIS VEHICLE ALMOST TOOK MY LIFE THE OTHER DAY. ALMOST JUST AS SCARY IS THE FACT THAT THIS ISSUE IS WIDELY REPORTED ON THESE VEHICLES FROM 2011 ON AND FORD HAS ZERO RECALL FOR IT. I WAS ON THE FREEWAY THE OTHER DAY GOING ABOUT 70MPH WHEN INSIDE OF 10 SECONDS (WHILE ON A BEND IN THE ROAD) MY DASH LIT UP AND MY STEERING LOCKED!!! AT 70 MPH!!! I ALMOST HIT 3 CARS WHILE TRYING TO SLOW DOWN AS I COULD ONLY GO STRAIGHT. WHEN I SAY LOCKED, I MEAN AS IF IT WAS CEMENTED IN PLACE. THE DASH READS 'STEERING LOSS STOP SAFELY', 'SERVICE ADVANCETRAC', 'HILL START ASSIST NOT AVAILABLE'. THIS COULD HAVE LIKED NOT ONLY ME BUT OTHER MOTORISTS THIS DAY. ON TOP OF THE INCREDIBLE CONCERN OF SAFETY, THE 'HEAD IN THE SAND' MENTALITY THAT FORD HAS ON THIS ISSUE IS DISGUSTING, AS THEY'RE ALSO LEAVING OWNERS WITH $5000-$10000 REPAIR BILLS DUE TO THIS ISSUE. THIS WAS THE LAST STRAW WITH FORD, AFTER 20 YEARS, I'M DONE.

Mileage: 96,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT UPON MAKING A SHARP TURN FROM LEFT TO RIGHT AT A LOW RATE OF SPEED, AN ABNORMAL CLANKING SOUND WOULD EMIT FROM THE UNDERCARRIAGE OF THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601) WHERE THEY INFORMED HIM THAT THE VEHICLE HAD A BLOWN SHOCK. THE SECOND TIME, THE CONTACT WAS INFORMED THAT HE NEEDED A FULL STEERING RACK REPLACEMENT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. THE VIN WAS UNAVAILABLE.

Mileage: 61,000

WIFE WAS SHOPPING IN ANOTHER CITY AND STEERING LOCKED UP WHEN SHE STARTED IT AFTER BEING PARKED IN A LOT ,WARNING SIGNALS CAME ON . TURNED EXPLORER OFF AND RESTARTED CAR AND DROVE FINE AND DROVE HOME 50 MILES . WENT TO HOCKEY GAME AT AN ARENA , CAME OUT AND STARTED CAR AND STEERING WAS HARD TO STEER ( NO POWER STEERING ) BUT MANAGED TO DRIVE HOME 2 MILES AND PUT IN GARAGE . LOOKED FOR POWER STEERING RESEVOUR AND THERE WAS NONE UNDER HOOD THINKING LOW ON FLUID . LOOKED IN OWNERS MANUAL AND SAW -- ALL ELECTRONIC ! DROVE IT TO DEALERSHIP NEXT DAY ( WEEKEND ) AND PARKED IT EVEN THOUGH IT WAS HARD TO STEER . GOOGLED THIS PROBLEM AND SAW ALL THE SAME PROBLEMS THAT OTHERS HAD WITH THIS STEERING GEAR ! WENT TO DEALER MONDAY MORNING AND THEY CHECKED IT OUT AND CALLED ME TO TELL ME IT WAS THE STEERING RACK THAT NEEDED TO BE REPLACED AT A COST OF APPROXIMATELY $ 2500 AND PART HAD TO COME OUT OF DETROIT AND WOULD TAKE A FEW DAYS TO GET HERE AND THEN REPAIR IT . CALLED ME YESTERDAY AND CAR WAS DONE ( $ 2395.91 ) WHY NO RECALLS ???

Mileage: 31,600

I LOST MY STEERING COMPLETELY AND HAD TO TAKE MY VEHICLE INTO A SHOP. THE RACK AND PINION FOR THE STEERING OF MY VEHICLE HAS GONE OUT COMPLETELY AT ONLY 80,000 MILES. THIS IS AN EXTREMELY DANGEROUS ISSUE, AS IT COULD HAVE CAUSED A SERIOUS CRASH. WHILE STATIONARY OR MOVING SLOWLY, THE WHEEL IS HARDER TO TURN AND MAKES A LOUD SLIDING/GRINDING SOUND. AT HIGHER SPEEDS, THE STEERING WHEEL GETS "STUCK" AND IS VERY HARD TO GET OUT OF A CERTAIN POSITION. THIS ISSUE CAUSED ME TO ALMOST HIT ONCOMING TRAFFIC. AS COMMON AS THIS ISSUE IS AT AN AVERAGE OF 52,000 MILES ON THESE EXPLORERS, IT SHOULD BE A RECALL! THE REPAIR IS AT AN ESTIMATED $3,000 TO FIX. NOW I AM OUT OF A VEHICLE UNTIL I CAN COME UP WITH THAT KIND OF FUNDING, WHILE STILL OWING TONS OF MONEY ON IT. NOT ONLY IS THIS A HUGE FINANCIAL NIGHTMARE, BUT IT IS EXTREMELY UNSAFE!

Mileage: 87,000

I WAS DRIVING ON THE HIGHWAY AND WHEN I BEGAN TO TURN OFF THE EXIT I BEGAN HEARING A LOUD GRINDING SOUND COMING FROM MY STEERING COLUMN. IT WAS ALSO EXTREMELY DIFFICULT TO TURN THE WHEEL. IAM GRATEFUL THAT MY YOUNG CHILDREN WERE NOT WITH ME AT THE TIME BECAUSE THE GRINDING WAS SUPER LOUND AND I WAS ABOSULTELY TERRIFIED THAT I WAS GOING TO CRASH. I IMMEDIATELY TOOK THE TRUCK TO MY LOCAL MECHANIC WHERE HE SAID THAT I SHOULD NOT BE DRIVING THR TRUCK AT ALL BECAUSE I COULD DEFINITELY CRASH AN KILL MYSELF OR ANY OTHERS AROUND ME. ALSO THAT IT IS GOING TO COST $2500.00 TO FIX THE PROBLEM. I JUST PURCHASE THIS TRUCK FROM AUTOFAIR FORD IN JULY 2020 FOR 20K AND 6 MONTHS LATER AM FORCED TO DUMP 2.5K INTO IT WHEN MONEY IS TIGHT AND MY FAMILY IS STRUGGLING AS IT IS...I AM EXTREMELY UPSET THAT THIS HAPPENED AND TO LEARN THAT THIS HAS HAPPENED TO THOUSANDS OF PEOPLE, YET THERE IS NO RECALL FOR THIS ISSUE. AOMETHING SHOULD BE DONT TO HELP ME AND MY FAMILY BY FORD MOTOR COMPANY THIS IS NOT ACCEPTABLE TO BE GOING BROKE BECAUSE OF THIS ISSUE AND THE CAR IS JUST 5 YEARS OLD.

Mileage: 90,000

DRIVING 45MPH SUDDENLY LOST STEERING CONTROL, WAS ABLE TO DECELERATE AND GET OFF THE ROAD, THEN SLOWLY GET HOME. AFTER THIS IT SEEMED TO WORK FINE. HOWEVER, EVERY DAY, A LOUD POPPING CREAKING SOUND THAT YOU CAN EVEN FEEL IS COMING FROM THE ELECTRIC POWER-ASSIST STEERING. ESPECIALLY NOTICEABLE WHEN PULLING IN OR OUT OF A PARKING LOT/DRIVEWAY/GARAGE. LOCAL SHOP SAYS IT WILL COST ABOUT $2500 TO REPLACE THE ELECTRIC POWER-ASSIST STEERING RACK AND PINION, AND IT MUST THEN BE PROGRAMMED TO THE VEHICLE. THIS EXPLORER HAS 78,000 MILES ON IT. THANKS.

Mileage: 70,000

I TOOK MY 2016 FORD EXPLORER XLT ON DEC 29TH 2020 TO GET A OIL CHANGE ETC. THEY HAD THE VEHICLE ALL DAY EVEN THOUGH I TOOK IT IN AT 7AM. I PICK IT UP A 4:45 PM THEN DRIVE IT HOME BECAUSE I WORK FROM HOME I DID NOT DRIVE IT AGAIN UNTIL SATURDAY JAN 9TH 2021, WHILE DRIVING IT THAT MORNING I REALIZED THAT THE STEERING WHEEL WAS HARD TO STEER AND THE TRUCK WOULD MAKE NOISES WHEN I TURN THE STEERING IN EITHER DIRECTION. I TOOK IT IN TO THE DEALERSHIP THAT MORNING AND ASKED THE SERVICE CONSULTANT TO TAKE A LOOK AT IT. HE TOLD ME WHILE MY FATHER WAS ON THE PHONE THAT HE BELIEVES IT THE RACK AND PINION AND HE CAN'T TAKE IT BECAUSE THEY ARE BUSY AND IT'S OKAY FOR ME TO DRIVE IT. I ALSO TOLD HIM AT THAT TIME I AM SUPPOSED TO DRIVE OUT OF TOWN AND I WON'T BE BACK FOR AWHILE SO IF THERE IS A PROBLEM I RATHER LEAVE IT SO IT CAN BE FIXED. I HAVE DAMAGED ON MY C5 VERTEBRAE SO I CAN FEEL THE HARDNESS IN THE STEERING. HE ASSURED OR DISMISSED ME BUT HE SAID IT'S FINE. A FEW HOURS LATER THE STEERING WHEEL SEIZED UP AND THE DASHBOARD STARTED MAKING NOISE AND THE WARNING LIGHTS AND MESSAGES STARTED TO DISPLAYING. IT ALMOST KILLED BOTH MY MOTHER AND I ON THE HIGHWAY. IF YOU KNOW NYC HIGHWAY YOU KNOW THERE IS NO SHOULDERS. WHEN I PULLED OF THE ROAD THE STEERING WHEEL LOCKED UP AND I COULD NOT MOVE IT. I HAD TO PAY FOR THE TRUCK TO BE TOWED AND A UBER FOR MYSELF BACK TO THE DEALERSHIP AND THEN PAID FOR ME TO GET HOME. NOW THEY ARE TELLING ME THAT I HAVE TO PAY $2719.81 FOR THE RACK AND PINION REPAIR AND THE ALSO PAY FOR THE STRUT BEARING TO BE REPAIRED WHICH THEY HAVEN'T GIVEN ME THE PRICE FOR IT BECAUSE "IT WAS TOO MUCH TO GIVE ME BOTH PRICE AT ONCE." OH BY THE WAY, THIS IS THE SAME SERVICE CONSULTANT THAT TOLD ME IT WAS FINE FOR ME TO DRIVE AND ALMOST KILLED 2 GENERATION OF MY FAMILY AT THE SAME TIME. I AM PISSED!! NOW I SEE OTHER CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE ON THERE SUV!!

Mileage: 24,950

WENT TO VISIT FAMILY ON CHRISTMAS MORNING AND WHILE DRIVING POWER ASSIST WENT OUT AND POPPED UP THE DISPLAY WARNINGS. DROVE IT ANOTHER 8 MILES TO DESTINATION. VEHICLE SAT FOR ABOUT 3 HOURS IN THE DRIVEWAY. 30 DEGREE WEATHER. WENT TO LEAVE AND AS I PULLED ONTO THE MAIN ROAD THE STEERING LOCKED AND WARNING MESSAGE LOSS OF STEERING BRAKE SAFELY. I COULD JERK THE WHEEL HARD TO GET IT TO SLIGHTLY MOVE ENOUGH TO GET BACK IN THE DRIVEWAY. JUST HIT 100K MILES. HAD TO HAVE IT TOWED BACK HOME.

Mileage: 100,000

MY 2016 FORD EXPLORER XLT TURBO 4WD IS HAVING POWER STEERING PROBLEMS, THE TRUCK ONLY HAS 65,000 MILES AND IT'S HARD TO TURN THE WHEEL AND IT MAKES A GRINDING RUBBING SOUND WHEN TURN THE WHEEL LEFT OR RIGHT. IT MAKES THAT NOISE WHILE DRIVING OR PARKED.

Mileage: 60,000

THE STEERING WHEEL AT TIMES WHEN EVEN MAKING A SLIGHT TURN POPS BACK AND SHAKES. RESTRICTING THE TURN THE WIPERS HAVE NOW MULTIPLE TIMES IN RAIN STOPPED IN THE UPRIGHT POSITIONS CAUSING A GRAVE DRIVING HAZARD

Mileage: 50,000

I FIRST NOTICED THE PROBLEM LAST WINTER, WHEN WE WOULD DRIVE OUR EXPLORER IN THE SNOW THE CAR WOULD PULL IN RANDOM DIRECTIONS, IT GOT TO THE POINT WHERE I WAS SCARED TO DRIVE THE CAR IN FEET I WOULD BE PULLED INTO ON COMING TRAFFIC. I TOOK IT TO A MECHANIC AND THEY COULDN'T FIND ANYTHING WRONG OTHER THAN MY REAR SHOCKS WERE BAD, SO I REPLACED THEM. THEN OVER THE SUMMER I NOTICED WHEN I TURN GOING AT SLOW SPEEDS THE CAR WOULD MAKE A LOUD POP AND SOMETIMES THE STEERING WOULD GET STUCK WHEN IT POPED, SO I DID SOME RESEARCH A THOUGH MAYBE IT WAS MY TOE LINKS. SO I JUST REPLACED THEM AND THIS CAR IS STILL TERRIFYING TO DRIVE IN THE SNOW. I HAVE SEEN THAT A CONCERNING NUMBER OF PEOPLE HAVE HAD THIS SAME ISSUE AND THEY END UP REPLACING THEIR RACK AND PINION AND IT COSTS THOUSANDS OF DOLLARS.

ELECTRONIC POWER STEERING HAS FAILED WHILE VEHICLE WAS IN MOTION TURNING ON A HIGHWAY. IT WAS IMPOSSIBLE TO TURN THE VEHICLE OFF THE ROADWAY DUE TO LOSS OF POWER STEERING.

Mileage: 120,000

POWER STEERING BEGAN TO GO WHEN I WAS DRIVING ON A HIGHWAY, MAKING ME FEEL LIKE I WAS LOSING CONTROL. WAS ABLE TO GET CAR HOME AND ENDED UP COMPLETELY LOCKING UP NEEDING TO BE TOWED FROM MY DRIVEWAY. I NEED TO HAVE STEERING RACK REPLACED FOR OVER $1800 JUST FOR THE PART ON A VEHICLE WITH ONLY 80,000 MILES ON IT.

Mileage: 80,000

WHILE OPERATING VEHICLE AT HIGH SPEEDS THE ADVANCETRAC LIGHT, TRACTION CONTROL LIGHT, AND NO STEERING ASSIST LIGHT CAME ON. BEFORE I COULD GET OFF THE INTERSTATE I LOST MOST OF MY STEERING. LUCKILY IT WAS AT NIGHT AND NOT TO MANY ON THE INTERSTATE. IT WAS AN EXTREMELY DANGEROUS SITUATION FOR MYSELF AND MY FAMILY. VERY LUCKY WE DIDN'T GET IN A SERIOUS ACCIDENT. IT WAS WORSE THAN LOOSING POWER STEERING WITH A HYDRAULIC POWER SYSTEM. THERE WAS NO CONTROL AVAILABLE WHILE TRYING TO GET OVER.

Mileage: 79,000

I WAS DRIVING TO WORK AND MY CAR MADE A SCREECHY SOUND ONCE I GOT ON THE HIGHWAY AND WENT 45 OR OVER THE STEERING WHEEL STARTED TO SHAKE. IN A WAY IT FELT THE STEERING WHEEL OR THE PART THAT HOLDS THE FRONT TIRES WAS LOOSE. IT FELT LIKE IF I WENT ANY FASTER I'D LOSE CONTROL OF THE CAR.

Mileage: 81,000

I STARTED HEARING A GRINDING NOISE WHEN TURNING THE VEHICLE IN EITHER DIRECTION IN REVERSE LAST WEEK. I TOOK A LITTLE TRIP ON DEC. 5 2020, GOING UP TO THE MOUNTAINS. IT GOT WORSE WHILE STEERING MY VEHICLE ON A MOUNTAIN ROAD. I MADE AN APPOINTMENT ON DECEMBER 7 TO THE LOCAL DEALER. MY WIFE WAS DRIVING AT 50 MPH WHEN THE STEERING STARTED TO LOCK UP AND ALMOST CAUSED A COLLISION.THAT'S WHEN WE DECIDED IT IS A SAFETY ISSUE TO DRIVE THIS VEHICLE SO WE TOOK IT TO THE DEALER ASAP AND WAS HANDED A REPAIR COST OF 2620.00 TO REPAIR STEERING GEAR ASSEMBLY . THE VEHICLE HAD ONLY 47,700 MILES ON MY 2016 FORD EXPLORE XLT. IT IS NOW AT THE LOCAL FORD DEALER ON DECEMBER 9, 2020 AWAITING COMPLETION OF REPAIR AS VEHICLE IS NOT DRIVE-ABLE UNTIL REPAIRED. MY WIFE WAS ON THE HIGHWAY DRIVING WHEN SHE ENCOUNTERED ERRATIC BEHAVIOR FROM THE STEERING WHEEL GOING 50MPH. MY PARTS TOTAL FOR REPAIR IS 1,840.44 WITH LABOR TOTAL IS 2,620.00 WITH PARTS.

Mileage: 47,700

THE VEHICLE WITHOUT WARNING , JUST SHUTS OFF. EVEN WHILE GOING 65 MPH ON A HIGHWAY. IF YOUR LUCKY, YOU CAN COAST OFF THE HIGHWAY BEFORE YOU ARE HIT . FORD REFUSED TO FIX EVEN THOUGH UNDER WARRANTY. SO I HAD TO SELL IT SO I WOULDN'T BE KILLED. HUNDREDS IF NOT THOUSANDS HAVE COMPLAINED ABOUT THE SAME THING.

Mileage: 68,000

48K MILES PLATINUM EDITION , STEERING WHEEL BEGAN STICKING. RECENTLY STARTED PULLING HARD TO THE RIGHT AT TIMES. HAD IT LOOKED AT AND IT LOOKS LIKE AS WITH MANY MANY OTHERS LIKE IT, THE THE RACK AND PINION NEEDS TO REPLACED. FORD SHOULD BE FORCED TO RECALL THE CARS AND FIX THE PROBLEM. THERE ARE LITERALLY HUNDREDS OF PEOPLE WITH THE SAME PROBLEM. WHEN IS THE NHTSA GOING TO STEP UP AND DO SOMETHING? AFTER PEOPLE START DYING?

Mileage: 48,535

ON SEVERAL OCCASIONS WHEN I GO TO START THE VEHICLE I GET A MESSAGE ON THE LEFT SIDE OF THE DASH CLUSTER THAT SAYS " STEERING ASSIST FAULT FAILURE, SEEK SERVICE." THE VEHICLE WON'T START. AFTER I KEEP PRESSING THE START BUTTON IF WILL START. I CARRIED IT TO THE DEALER ( PARADISE FORD IN COCOA, FL) AND THEY SAID THERE WERE NO CODES IN THE SYSTEM BUT DID SAY THERE WERE A LOT OF PROBLEMS WITH THE STEERING FAILURE ON THAT MODEL AND WOULD COST AROUND $2,500.00 TO REPAIR OUT OF MY POCKET. THE VEHICLE ONLY HAS A LITTLE OVER 5,000 MILES ON IT AS OF 11/29/20.

WHEN BACKING OUT OF MY DRIVEWAY AND TURNING SLOWLY THERE IS A POPING NOISE AND MY STEERING WHEEL LOCKED UP MULTIPLE TIMES. BEFORE THIS I SPENT 1000 BUCKS TO GET THE WIRING HARNESS FOR AIR BAGS REPLACED. NONE OF THEM WORK FORD WOULD NOT COVER IT BECAUSE THERE IS NOT A RECALL.

Mileage: 88,000

WHEN I GO TO TURN, IT CONTINUES TO POP. THE TIE RODS HAVE BEEN REPLACED ALONG WITH RACK AND PINION BUT YOU COULD BE STOPPED AND APPLYING BRAKE AND TURN WHEEL AND IT POPS.

Mileage: 115,000

POWER STEERING LOCKED UP , WELL ITS ELECTRIC STEERING .AND THE WARRING LIGHTS CAME ON TERRAIN ASSIST AND HILL ASSIST DISABLED, SERVICE ADVANCE TRAC ,STEERING LOSS , I WAS TRAVELING ON THE FREEWAY DOING ABOUT 70 MILES AN HOUR WHEN THIS HAPPED I ALMOST LOSS CONTROL OF THE VEHICLE . THERE ARE SO MANY COMPLAINTS ABOUT THIS PROBLEM WITH THE FORD EXPLORE STEERING ISSUSE .

Mileage: 66,000

WHILE MOVING THE STEERING WHEEL THERE IS A WEIRD CLUNK/POP NOISE AND FEELS A BIT LOOSE. SO THIS IS CONCERNING 66,000 MILES ON MY VEHICLE. ALSO THE FRONT SUSPENSION IS VERY ROUGH AND I HAVE TAKEN VERY GOOD CARE. DEALERSHIP WAS NOT SURE WHAT IT WAS BUT STATED IT WAS SAFE

Mileage: 62,000

THE STEERING WHEEL LOCKED WHILE WE WERE DRIVING IN THE CAR. WE TURNED LEFT INTO THE GROCERY STORE AND THEN BACK RIGHT TO ENTER A PARKING SPOT AND THE STEERING LOCKED AND WE ALMOST RAN INTO A PARKED CAR. LUCKILY WE SLAMMED ON THE BRAKES IN TIME TO AVOID AN ACCIDENT. WE HAD TO CRANK THE STEERING WHEEL ALL THE WAY TO THE RIGHT TO ALLOW IT TO "RELEASE" AND GIVE US SOME STEERING BACK...BUT AFTER THAT THE STEERING NOW CLICKS WHILE YOU TURN LEFT OR RIGHT BADLY. WE TOOK IT INTO OUR DEALER...THEY SAID IT IS THE STEERING GEAR MOTOR. THE CAR WAS IN THE SAME DEALERSHIP 1 WEEK PRIOR TO THIS GETTING AN OIL CHANGE AND NO SIGNS OF MALFUNCTION OR WEAR/TEAR...WITHOUT WARNING THE STEERING LOCKED UP ON US...VERY FRIGHTENING...OUR CAR IS 4 YEARS OLD AND ONLY HAS 16,000 MILES ON IT. AND THEY CANNOT EXPLAIN EXACTLY WHY IT HAPPENED. SO I AM UNSURE OF IF/WHEN IT HAPPENS AGAIN.

Mileage: 16,175

SOUNDED LIKE A POPPING OR CLUNK TYPE NOISE WHEN I TURNED THE WHEEL TO THE RIGHT FOR A WHILE THEN IT STARTED TO MAKE NOISE WHEN TURN THE WHEEL EITHER WAY. LOSING CONTROL DRIVING. READ ON THE NEWS, 1.2 MILLION EXPLORER RECALLED FOR THE STEERING ASSEMBLY RECALLED FOR SAME ISSUE BUT WHEN I CALL FORD THEY SAID THIS VIN WAS NOT PART OF RECALL. VERY DISAPPOINTED.

Mileage: 60,000

THE FIRST TIME MY STEERING GOT STIFF ON 09/13/2019 WHILE TRYING TO MAKE A LEFT TURN ON A CITY STREET. IN THE PROCESS OF MAKING THE LEFT TURN MY STEERING WHEEL GOT STIFF, AND THE STEERING FAULT HILL START AND TRAC LIGHT WENT ON. I WAS UNABLE TO CONTROL THE STEERING WHEEL WHICH CAUSE ME TO GET UP ONTO THE SIDE WALK AND ALMOST HITTING A TREE. I HAD TO SLAM ON MY BREAKS IN ORDER TO AVOID THE ACCIDENT. MY KIDS BODY JERK BACK AND FORTH REALLY HARD. I TURN MY CAR OFF AND BACK ON, AND THE STEERING WHEEL WAS WAS NO LONGER STIFF AND WORKING. I WAS ABLE TO DRIVE HOME. THE SECOND TIME STEERING WHEEL GOT STIFF WAS ON 10/05/2019. WHILE ON THE CURVE OF A RAMP TO GET OFF THE FREEWAY THE STEERING WHEEL GOT STIFF AGAIN AND THE STEERING FAULT, HILL START AND TRAC LIGHTS WENT ON AS WELL. ONCE AGAIN I HAD TO SLAM ON THE BREAKS IN OR. I DER TO AVOID HITTING THE RAILS, AS I WAS NOT ABLE TO CONTROL THE STEERING WHEEL. I TRY TURNING MY CAR OFF AND BACK ON AGAIN TO SEE IF MY STEERING WHEEL WOULD WORK AGAIN, BUT IT STILL DID NOT WORK. I HAD TO CALL MY HUSBAND TO COME PICK ME UP. I TOOK THE CAR TO THE DEALER AND I WAS TOLD THAT THEY H.AD TO REPLACE THE WHOLE POWER STEERING EQUIPMENT WHICH COST ME A TOTAL OF $2350.39

Mileage: 39,895

POWER STEERING FAILED COMPLETELY ON MY 2016 FORD EXPLORER WHILE DRIVING. DASHBOARD LIT UP WITH A STEERING ASSIST FAULT, AND THEN HILL ASSIST FAULT. STEERING THE VEHICLE TO SAFETY WAS VERY CHALLEGING. I WAS TURNING AT A LEFT TURN LIGHT AND ALMOST CRASHED INTO ANOTHER VEHICLE BECAUSE I COULD NOT STEER THE CAR. LOOKED IT UP ONLINE AND HAVE FOUND NUMEROUS OTHER ACCOUNTS OF THE SAME ISSUE WITH NO REPSONSE OR RECALL FROM FORD.

Mileage: 70,000

MY TIRE VALVE CORRODED AFTER 3 YEARS WITH THE CAR. WHICH CAUSED DAMAGE TO THE TIRE AND THE TIRE PRESSURE SENSOR. THE POWER STEERING WENT AT 67000 MILES. IT STOPPED WORKING COMPLETELY WHILE DRIVING, EXTREMELY SCARY. THE SERVICE DEPARTMENT AT THE DEALERSHIP SAID IT IS JUST SOMETHING THAT HAPPENS. $2400 FIX ON A 4 YEAR OLD CAR WITH 67000 MILES AND COULD HAVE CAUSED AN ACCIDENT.

Mileage: 67,000

STEERING WOULD LOCK UP AND YOU WOULD HAVE TO FORCE THE STEERING BACK TO DRIVE ABILITY. THE RACK AND PINION WAS WORN OUT, IN MY OPINION PREMATURELY. THIS HAPPENED WHILE THE VEHICLE WAS IN MOTION. THE FIRST TIME IT WAS NOTICE WAS ON HIGHWAY DRIVING IN A CONSTRUCTION ZONE. THE STEERING WOULD CATCH WHEN TURNING LEFT OR RIGHT AND YOU WOULD HAVE TO FORCE THE WHEEL TO STRAIGHTEN OUT THE VEHICLE.

Mileage: 78,000

STEERING WHEEL IS STIFF AND MAKES NOISE WHEN TURNING.

Mileage: 44,000

EVEN UNDER WARRANTY THERE WERE SPORADIC TIMES THE FRONT SUSPENSION/STEERING WOULD MAKE A LOAD THUMP NOISE. THIS USUALLY HAPPENED WHEN BACKING OUT OF THE DRIVEWAY AND SOMETIMES WHEN PULLING OUT OF A PARKING SPACE. THE DEALER COULD NEVER DUPLICATE THE NOISE SO THEY FOUND NOTHING WRONG WITH IT. NOW AT 48K MILES AND OUT OF WARRANTY THE SOUND HAPPENS MUCH MORE OFTEN. MY WIFE SAID ONCE THE STEERING APPEARED TO MOMENTARILY LOCK UP AND HAD TO PULL THE STEERING WHEEL PRETTY HARD TO FREE IT UP. I FOUND SEVERAL OTHER INTERNET SITES STATING THAT THE STEERING SYSTEM IS NEEDING REPLACED ON MANY EXPLORERS WITH RELATIVELY LOW MILES AT A COST TO THE OWNERS OF OVER $2000.

Mileage: 30,000

WHEN TURNING RIGHT AT A SLOW SPEED, HEAVY KNOCKING/THUMPING NOISE AND STEERING WAS JERKY. VEHICLE HAS 33,400 MILES. HAD IT REPAIRED AT THE FORD DEALERSHIP YESTERDAY AND THEY REPLACED THE RACK AND PINION AT A COST OF $1800. SINCE I READ THIS SEEMS TO BE A COMMON PROBLEM I ASKED IF THIS ISSUE HAS BEEN RECALLED AND WAS INFORMED IT WAS NOT.

Mileage: 33,400

STARTED HAVING ISSUES WITH THE STEERING AT 39,500 MILES. SOUNDED LIKE A POPPING OR CLUNK TYPE NOISE WHEN I TURNED THE WHEEL TO THE RIGHT. I TOOK IT TO FORD DEALERSHIP WHO INDICATED THE WHOLE STEERING ASSEMBLY NEEDED TO BE REPLACED. THIS CAR WAS BUILT AT THE CHICAGO PLANT LIKE ALL THE OTHER EXPLORERS THAT NEEDED THE STEERING ASSEMBLY REPLACED. FORD INDICATED THIS VIN WAS NOT PART OF RECALL.

Mileage: 39,500

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL FAILED. THE DRIVER KEPT THE STEERING WHEEL UNDER CONTROL AND MOVE INTO THE SLOW LANE WHILE CONTINUING TO DRIVE. THE CONTACT STATED THAT THE STEERING SYSTEM FAILURE WARNING LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO LEWIS J C FORD (9505 ABERCORN STREET SAVANNAH, GEORGIA, 31406, (912)-210-5677) TO BE DIAGNOSED. THE MECHANIC LOCATED THE FAILURE AT THE STEERING WHEEL RACK AND PINION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.*DT*JB

Mileage: 65,000

STEERING STARTED MAKING A GRINDING NOISE TURNING LEFT OR RIGHT. INTERMITTENT SEVERE PULLING TO THE LEFT OR TURNING FROM LEFT TO RIGHT. HAPPENS AT LOW OR HIGH SPEED. STARTED ABOUT 58K MILES. CAR IS UNSAFE AND UN-DRIVABLE IN THIS CONDITION. ADVISED THE RACK AND PINION IS BAD AND NEEDS TO BE REPLACED AT APPROX $2000.

Mileage: 58,000

STARTED DRIVING AND RECEIVED A WARNING ON THE SCREEN SAYING "STEERING FAULT SERVICE NOW". LOTS POWER STEERING CONTROL. THANKFULLY WAS AT A LOW SPEED AND COULD STOP SAFELY BEFORE LEAVING OUR NEIGHBORHOOD. PUT VEHICLE IN PARK, POWERED OFF, POWERED BACK ON, AND WAS ABLE TO DRIVE AGAIN. VEHICLE HAS 56K MILES ON IT.

Mileage: 56,000

WHILE MAKING TURNS EITHER AT SLOW SPEEDS OR AT A COMPLETE STOP, THE STEERING MAKES POPPING SOUNDS. STEERING WHEEL ALSO LOCKS FOR HALF A SECOND. TOOK VEHICLE TO A SHOP AND WAS ADVISED IT WAS THE RACK AND PINION ON THE FRONT RIGHT TIRE AREA. THE VEHICLE IS A 2016 AND HAS 41K MILES. THIS ISSUE BEGAN MANIFESTING APPROXIMATELY TWO WEEKS PRIOR. ESTIMATED COST TO REPAIR IS $2500. ACCORDING TO VEHICLE FORUMS THIS IS A COMMON ISSUE WITH THIS VEHICLE MAKE AND MODEL.

Mileage: 41,000

MY WIFE WAS DRIVING DOWN THE ROAD WHEN THE STEERING QUIT. IT WAS PULLING FROM SIDE TO SIDE AND SHE ALMOST LOST CONTROL. STEERING FAILURE ALARMS WERE CONTINUING TO GO OFF. SHE WAS ABLE TO GET THE VEHICLE OFF THE ROADWAY AND AVOID A CRASH.

Mileage: 104,000

POWER STEERING WENT ON A 2016 FORD EXPLORER XLT WITH 57001 MILES ON IT. CHARGED FOR STEERING RACK/BOX REPLACEMENT PLUS OTHER ASTRONOMICAL FEES ASSOCIATED WITH IT OUT OF POCKET. THE VEHICLE IS SUPPOSED TO BE A FAMILY CAR. IT IS UNSAFE AND HASN'T BEEN THE SAME SINCE. CAR JUST GAVE OUT ON HIGHWAY WITH CHILDREN IN CAR. THE CAR STARTED TO ACTIVELY SWAY ALL OVER THE ROAD WITHOUT WARNING. NO CONTROL. HAD TO PULL OVER. CALLED FOR ASSISTANCE AND THAN RESTARTED THE CAR TO HAVE NO POWER STEERING WHAT SO EVER. IT WAS WORSE THAN TRYING TO DRIVE A HEAVY DUTY TRUCK. AS A FEMALE, I COULD NOT EVEN TURN THE STEERING WHEEL. NO CODES CAME UP PRIOR; UNTIL THE RESTART OF THE CAR. ???? DEALER TOOK WEEK TO GET IT IN PLUS A DAY FOR PART AND THOUSANDS OUT OF MY POCKET DURING A WORLD WIDE PANDEMIC. WITH MASSIVE AMOUNTS OF PEOPLE COMPLAINING ABOUT THIS ISSUE WHY HASN'T IT BEEN RECALLED? THIS IS INCREDIBLY DANGEROUS.

Mileage: 57,001

THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED TO THE FORD DEALER IN MY TOWN WHICH IS WAS 2 HOURS AWAY. FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY. COST OF REPAIR IS 2400.00 OF COURSE I HAVE A LIFETIME WARRANTY ON MOST PARTS INCLUDING FUEL PUMP, ENGINE ,TRANSMISSION BUT RACK AND PINION NOT CONSIDERED UNDER THIS WARRANTY. *TR

Mileage: 103,000

I WAS DRIVING HOME FROM DROPPING MY DAUGHTER OFF AT DAYCARE AND I LOST THE POWER STEERING ON MY VEHICLE WHILE THE VEHICLE WAS IN MOTION AND I WAS DRIVING A STEADY SPEED DOWN A STRAIGHT ROAD. MY DAUGHTER WAS NO LONGER IN THE CAR WITH ME AS THIS COULD HAVE RESULTED IN AN ACCIDENT BUT THANKFULLY SHE WAS NOT AND I WAS ABLE TO PULL OFF THE ROAD WITH A LOT OF EFFORT INVOLVED. MY CAR HAD TO BE TOWED TO THE FORD SHOP AND I HAD TO HAVE MY POWER STEERING CORE CHANGED. $2500. THIS CAR ONLY HAS 37,000 MILES AND IS A 2016 FORD EXPLORER. QUITE FRUSTRATING, DISAPPOINTING AND EXPENSIVE. THERE NEEDS TO BE A RECALL WITH THIS PROBLEM BECAUSE I AM NOT THE ONLY ONE THIS HAS HAPPENED TOO.

Mileage: 37,000

NOTICED PROBLEM WITH STEERING. WHEN I CHANGED LANES THE VEHICLE CONTINUED IN THAT DIRECTION UNTIL I CORRECTED IT. THIS HAPPENED SEVERAL TIMES WHILE DRIVING HOME FROM WORK SO I WENT STRAIGHT TO MATT BOWERS FORD IN METAIRIE. I WAS TOLD THE STEERING GEAR NEEDED TO BE REPLACED, THE MODULE REPROGRAMMED AND AN ALIGNMENT. I'VE SEEN QUITE A FEW RECALLS CONCERNING THIS BUT WAS NOT TOLD THAT MY VHEICLE VIN WAS NOT AFFECTED. I NOW SEE MANY PEOPLE ARE COMPLAINING OF THE SAME PROBLEMS. THIS SHOULD BE LOOKED AT CAREFULLY BEFORE SOMEONE GETS HURT.

Mileage: 44,000

THE VEHICLE WAS IN MOTION ON A STATE HIGHWAY WHEN THE FOLLOWING WARNING MESSAGES WERE DISPLAYED STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, TERRAIN MANAGEMENT SYSTEM FAULT. AT THIS POINT I HAD COMPLETE LOSS OF POWER STEERING. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY AND HAD TO HAVE TOWED. LOCAL FORD DEALERSHIP DIAGNOSED THE PROBLEM AS POWER STEERING CONTROL MODULE.WHICH IS INTEGRAL WITH THE RACK AND PINION ASSEMBLY.

Mileage: 133,080

I WAS TURNING INTO A GAS STATION AND THE POWER STEERING WENT OUT WITH NO PREVIOUS WARNINGS OR ISSUES.

Mileage: 119,000

LOSS OF STEERING WHILE DRIVING. NEARLY CAUSED A 4 CAR COLLISION. STEERING WHEEL LOCKED WHILE DRIVING 57 MPH. WAS BARELY ABLE TO SLOW DOWN AND PULL OFF TO THE SIDE. THIS HAS HAPPENED MULTIPLE TIMES, HOWEVER AFTER THIS LAST TIME, THE STEERING WHEEL IS PERMANENTLY LOCKED. STEERING LOSS LIGHT CAME ON AFTERWARDS.

Mileage: 56,000

STEERING WAS GETTING DIFFICULT WHILE MAKING TURNS. TOOK IT TO A FORD DEALER AND WAS TOLD THE RACK & PINION NEED TO BE REPLACED FOR $2,560 AND IT IS UNSAFE TO DRIVE. FORD IS NOT COVERING THIS ISSUE EVEN THOUGH IT IS A FAULTY PART ON THEIR END AND SHOULD BE THEIR RESPONSIBILITY.

Mileage: 73,000

I WAS DRIVING ON THE HIGHWAY 65 IN HAM LAKE, MN SEVERAL WEEKS AGO WHEN I SUDDENLY LOST CONTROL OF THE STEERING. THE VEHICLE LUNGED TO THE LEFT TOWARDS THE DITCH. I WAS ABLE TO FISHTAIL IT BACK ONTO THE ROAD, ALMOST ROLLED THE VEHICLE AND BARELY KEPT IT UNDER CONTROL. I GOT OVER TO THE RIGHT SHOULDER AND CALL THE ANOKA COUNTY SHERIFF FOR ASSISTANCE. A DEPUTY ASSISTED BUT I DON'T BELIEVE A FORMAL POLICE REPORT WAS FILED. THIS WAS SUNDAY JULY 19TH. WE WERE ABLE TO GET TO LOCAL MECHANIC WHO LOOKED AT IT THE FOLLOW DAY AND DETERMINED THAT THE TOE CONTROL LINK HAD BROKEN. THEY REPAIRED IT WITH A NEW PART FROM THE LOCAL FORD DEALERSHIP AND THE VEHICLE SEEMED FINE. LAST NIGHT THE NEW PART THAT THEY INSTALLED BROKE AS WELL. I LOOKED ONLINE AND SEE THAT THERE IS A RECALL FOR THIS EXACT PART, THE TOE CONTROL LINK ON 2011-2017 FORD EXPLORERS. I CHECKED THE VIN ON THE NTSB WEBSITE BUT IT INDICATES THAT OUR CAR IS NOT INCLUDED IN THE RECALL. WE HAD BROUGHT THE CAR INTO METROPOLITAN FORD IN EDEN PRAIRIE EARLIER IN THE YEAR FOR OTHER RECALL ISSUES. HAD THE RECALL BEEN COMPREHENSIVE, THIS WOULD HAVE BEEN CAUGHT AND FIXED. AT 65 MPH, MY DAUGHTER AND I SHOULD HAVE BOTH BEEN KILLED IN THE ORIGINAL INCIDENT. IT HAD BEEN SEVERAL WEEKS SINCE THE (NEAR) ACCIDENT AND WE ARE STILL SHAKEN UP BY IT. FORTUNATELY, LAST NIGHT'S INCIDENT WAS AT MUCH SLOWER SPEED. I AM FEARFUL THAT THERE ARE OTHER FAMILIES WHOSE LIVES IN DANGER AS WELL. I HAVE A PHOTO THAT I TOOK OF THE CURRENT (SECOND) BREAK THAT OCCURRED THAT IS ATTACHED.

Mileage: 64,000

I INITIALLY HAD 'STEERING FAULT' ALERT A FEW MONTHS AGO. JUST TODAY A 'TERRAIN MAINTENANCE FAULT' ALERT CAME UP WITH A FEW ALERTS ICONS ON THE DASHBOARD. THE STEERING FROZE TO THE POINT I COULD ONLY MOVE THE STEERING WHEEL AN INCH WHILE MUSCLING IT TO A STOP. APPARENTLY, ACCORDING TO THE DEALERSHIP, THIS IS A KNOW ISSUE. THEY HAD ME RESTART THE SUV AND THAT TEMPORARILY SOLVED THE ISSUE, BUT IT COULD HAPPEN AGAIN AT ANYTIME. THE DEALERSHIP SAID, IF THE ISSUE ISN'T OCCURRING WHEN I BRING THE SUV IN THEY CAN'T SPECIFICALLY DIAGNOSE THE PROBLEM, BUT MORE THAN LIKELY THE STEERING GEAR NEEDS TO BE REPLACE FOR ~$2K. AS I AM READING OTHERS, THIS IS AN ONGOING ISSUE THAT COULD PUT DRIVERS IN DANGER AND HAVE FOR OTHERS. I WAS IN MARSHFIELD, MA WHEN THIS HAPPENED, DRIVING 30 MPH APPROXIMATELY 2PM ON PLAIN STREET.

Mileage: 71,000

THE FLUIDITY OF THE STEERING IS DETERIORATING. WHEN TURNING THE WHEEL RIGHT OR LEFT THERE IS A GRINDING SOUND OF METAL ON METAL. INTERMITTENTLY I HAVE TO WRESTLE WITH THE STEERING WHEEL WHEN ACCELERATING THROUGH A TURN WHICH IS A MAJOR SAFETY CONCERN I HAVE AS I TYPICALLY AM TRAVELING WITH TWO YOUNG CHILDREN. THE PROBLEM HAS ARISEN IN THE PAST THREE MONTHS AND THE MECHANIC I UTILIZE, WHO DOES NOT REPAIR STEERING RACKS, REPORTED THAT THE COST OF ADDRESSING THE ISSUE COULD EXCEED $1000. THIS PROBLEM SHOULD NOT BE ASSOCIATED WITH A 2016 MODEL THAT JUST WENT OVER 50,000 MILES AND IS NOT SUBJECTED TO ROUGH, EXTENDED DRIVING BUT RATHER MOST DAYS ARE A 28 MILE ROUND TRIP FOR WORK.

49000 MILES, ELECTRONIC STEERING IS STARTING TO GO OUT. WHEN DRIVING MODERATE SPEEDS CAR MAKES LOUD AUDIBLE NOISES ESPECIALLY WHEN TURNING THE WHEEL. RACK AND PINION WILL NEED TO BE REPLACED. FORD TOLD ME IT WAS 100% SAFE TO DRIVE. TOOK TO INDEPENDENT MECHANIC WHO SAID THE EXACT OPPOSITE AND SHOULD BE REPLACED BEFORE IT GOES OUT HEAVEN FORBID AT HIGH SPEEDS.FAMILY OF 4 YOUNG KIDS, THIS IS SUPPOSED TO BE A SAFE, FAMILY CAR. FORD IS PUTTING A LOT OF FAMILIES AT RISK NOT RECALLING THIS. THIS CAR ONLY HAS 49K MILES. THEY ARE LOSING LOTS OF RETURN CUSTOMERS BY NOT HANDLING A SAFETY ISSUE PROPERLY. I HOPE NO DEATHS HAVE TO HAPPEN TO BRING MORE SEVERITY TO THIS PRESSING ISSUE. IF YOU HEAR A CLICK WHEN STEERING, GET THE CAR INSPECTED ASAP! CLICKING OCCURS WHEN STATIONARY AND IS MORE INTENSE WHEN DRIVING. IT COULD GO OUT AT ANY MOMENT.

Mileage: 49,000

OUR 2016 FORD EXPLORER WITH ONLY 50K MILES STARTED TO HAVE VERY STICKY STEERING AND IT WOULD MAKE SOME CLUNKING NOISES WHEN TURNING. THIS PROGRESSIVELY GOT WORSE WHILE MY PREGNANT WIFE USED THE SUV AS A DAILY DRIVE UNTIL ONE DAY SHE SAID SHE NEARLY LOST CONTROL OF THE FORD AND HAD TO SWERVE OFF THE ROAD TO AVOID HITTING ONCOMING TRAFFIC. WE TOOK THE VEHICLE INTO HAROLD ZEIGLER FORD IN LOWELL, MI AND THEY SAID THAT THE ELECTRONIC STEERING GEAR HAD GONE BAD AND NEEDED TO BE REPLACED. THAT MEANS REPLACING THE ENTIRE STEERING ASSEMBLY WHICH IS A $2,200+ REPAIR. THAT IS WAY TO SERIOUS OF A REPAIR TO HAPPEN SO OFTEN AND THIS EARLY. BASED ON THE MANY SIMILAR ISSUES I HAVE READ ABOUT REGARDING THIS ISSUE AND THE FACT THAT FORD ALREADY HAD A SIMILAR RECALL FOR EARLIER YEARS OF THE EXPLORER, THIS NEEDS TO BE RECALLED. SOMEONE WILL GET HURT AND FORD IS JUST TRYING TO SAVE MONEY BY NOT ADDRESSING IT. THE WORST PART IS THAT THERE SEEMS TO BE NO GUARANTEE THAT IT WON'T HAPPEN AGAIN IN 50K MORE MILES.

Mileage: 50,000

WHILE DRIVING AT 75 MPH THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING, THE WHEEL JERKED AND I ALMOST RAN OFF THE ROAD. THEN THE STEERING MADE GRINDING NOISES. THE DEALERSHIP WANTS $1500 FOR THE PART AND JUST AS MUCH OR MORE FOR THE LABOR, NOT COVERED UNDER WARRANTY AND THE VEHICLE ONLY HAS APPROXIMATELY 77000 MILES ON IT.

Mileage: 77,000

THE RACK & PINION MOTOR FAILED ON THIS VEHICLE AFTER ONLY APPROXIMATELY 40,000 MILES. IN THIS INSTANCE IT DID NOT CAUSE AN ACCIDENT. HOWEVER, I UNDERSTAND THAT THESE MOTORS ARE FAILING AT A RELATIVELY HIGH RATE AND STEERING COULD LOCK UP IN THESE VEHICLES WHILE DRIVING.

Mileage: 40,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP OR WHILE DRIVING AND ATTEMPTING TO TURN IN EITHER DIRECTION, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO BOZARD FORD LINCOLN (540 OUTLET MALL BLVD, ST. AUGUSTINE, FL 32084, (904) 824-1641) TO BE DIAGNOSED. THE STRUT TOWER AND STEERING GEAR NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE 78,105.

Mileage: 78,105

OUR 2016 FORD EXPLORER WITH 44K MILES IS MAKING KNOCKING SOUNDS WHILE TURNING. THE SOUND WAS INTERMITTENT AT TIMES SO NOT ALL TURNS MADE THE KNOCKING SOUND.WE HAD IT LOOKED AT BY A MECHANIC AND HE SAID THE RACK AND PINION STEERING IS GOING OUT. HE EXPLAINED IN MORE DETAIL, BUT THE GIST OF IT IS A REPAIR COST OF $2K ON A VEHICLE THAT'S NOT PAID OFF AND EXTREME HAZARD TO DRIVE. THIS IS A CRITICAL CONCERN FOR MANY FORD EXPLORER OWNERS THAT HAVE REPORTED THE SAME ISSUE. PLEASE INVESTIGATE.

Mileage: 44,000

STEERING FAULT LIGHT CAME ON TWICE IN TWO DAYS, BOTH INSTANCES HAPPENED AFTER TAKING OFF FROM A STOPLIGHT. TOOK THE VEHICLE IN THE DEALERSHIP WHERE THEY READ THE CODES AND IT CAME BACK THE STEERING ASSEMBLY WAS FAILING. THEY PROCEEDED TO TELL ME THAT THE STEERING COULD GO OUT ANY MINUTE. THE VEHICLE ONLY HAS 57K MILES ON IT BUT OF COURSE ISN'T COVERED UNDER POWER TRAIN WARRANTY. AFTER GOOGLING THE ISSUE, IT SEEMS AS THOUGH THIS IS A VERY COMMON PROBLEM AND THE DEALERSHIP CONVENIENTLY HAD THE A STEERING ASSEMBLY IN STOCK. NOT SURE WHAT THE HOLD UP IS FOR FORD TO ISSUE A RECALL! THIS COULD KILL SOMEONE.

Mileage: 57,000

WE OWN A 2016 FORD EXPLORER, AND HAVING MAJOR ISSUE WITH STEERING ASSIST FAULT SERVICE REQUIRED. WHICH MEANS NEW RACK SYSTEM AT $2,100 +. I'VE READ SO MANY OTHER PEOPLE WITH SAME PROBLEM, AND EVEN WITH PAST EXPLORERS WITH RECALLS. WHY HAS FORD NOT RECALLED THIS PROBLEM AS THEY DID WITH PAST EXPLORERS?? IT'S A DEATH TRAP, AND YOU WILL LIKELY WRECK WHEN THIS HAPPENS. I'M THE LUCKY ONE THIS TIME..

Mileage: 89,000

WHILE OPERATING THE VEHICLE WE NOTICED OVERTIME A CLICKING NOISE COMING FROM THE FRONT OF THE VEHICLE AS WE DROVE DOWN THE ROAD MAKING TURNS AND BACKING UP OUT OF A PARKING SPACE. WE HAVE READ ABOUT INSTANCES OF PEOPLE EXPERIENCING A PROBLEM DRIVING AND TRYING TO STEER THE CAR AND IT LOCKING PREVENTING STEERING OF THE VEHICLE. THIS HAPPENED TEMPORARILY TO US SO I AM REPORTING IT AS IT CAN BE WORSE DOWN THE ROAD AS A SAFETY HAZARD TO US AND OTHER PEOPLE ON THE ROAD. THE VEHICLE ONLY HAS 40,000 MILES AND SHOULD NOT BE EXPERIENCING THESE TYPES OF ISSUES SO EARLY AND OWNERSHIP. WE DRIVE THE VEHICLE LESS THAN 10000 MILES PER YEAR.

Mileage: 40,000

WHILE SITTING AT A STOP LIGHT MULTIPLE WARNING SENSORS WENT OFF AND WE LOST ALL POWER STEERING ONCE WE STARTED TO ACCELERATE THE CAR. WE TOOK THE CAR TO OUR MECHANIC WHO SAID THAT THE ENTIRE RACK AND PINION NEEDED TO BE REPLACED. THIS CAR HAS 53K MILES ON IT. I HAVE TWO SMALL CHILDREN AND HAD THIS HAPPENED ON A BUSY ROAD, IT WOULD HAVE PUT ALL OF US IN EXTREME DANGER. THERE WAS NO PREVIOUS WARNINGS, IT JUST WENT.

Mileage: 53,000

THIS IS A POLICE VEHICLE AND WHILE RESPONDING TO AN EMERGENCY CALL, THE STEERING FAULTED WITH A STEERING FAULT WARNING ON THE DASH. THE STEERING WHEEL LOCKED WITH VERY LITTLE CONTROL OF THE VEHICLE. THANKFULLY I WAS ABLE TO PLACE THE VEHICLE IN NEUTRAL AND SHUT DOWN AND RESTART THE VEHICLE AS I WAS ON A STRAIGHT AWAY! THIS RESET THE COMPUTER AND STEERING RETURNED. IT HAS HAPPENED AGAIN SINCE THIS OCCURRED, THIS IS GOING TO KILL SOMEONE!

Mileage: 134,000

WHILE DRIVING ON THE HIGHWAY (65 MPH SPEED LIMIT) MY POWER STEERING SUDDENLY STOPPED WORKING. AT THE HIGH SPEEDS I HAD VERY LITTLE CONTROL OF STEERING. I WOULD TURN THE CAR OFF & THE POWER STEERING WOULD COME BACK, THEN A FEW MINUTES LATER WOULD GO OUT AGAIN UNTIL THE POWER STEERING NO LONGER WORKED. HAD TO HAVE IT TAKEN TO THE GARAGE WHERE THEY SAID THE ENTIRE STEERING RACK NEEDS TO BE REPLACED. THIS IS OVER $2100 REPAIR ON A FAIRLY NEW VEHICLE AND SHOULD NEVER HAPPEN. THE GENTLEMAN AT THE GARAGE ALLUDED TO IT BEING A DEFECTIVE PART BUT FORD CUSTOMER SERVICE WILL DO NOTHING ABOUT IT. IT IS 100% ON ME TO GET REPAIRED. IT WAS VERY SCARY & LUCKY NO ACCIDENT OCCURRED WITH THE SUDDEN LOSS OF STEERING ABILITY. IT IS CURRENTLY AT THE GARAGE WAITING FOR THE PART TO BE SHIPPED. *TR

Mileage: 117,000

OUR STEERING WHEEL LOCKED UP WHILE TURNING IN AN INTERSECTION. THERE WAS ALSO A KNOCKING NOISE WHEN WE WOULD TURN THE WHEEL TO THE RIGHT. WHEN WE TOOK IT TO THE FORD DEALER THEY SAID THAT THE STEERING GEAR HAD GONE BAD AND WAS MOST LIKELY CAUSED BY A LEAK IN THE POWER TRANSFER UNIT OF POWER TRANSFER FLUID. THE SERVICE TECHNICIAN INDICATED THAT THERE WAS NOTHING THAT WE DID AS DRIVERS TO CAUSE THE PTU TO LEAK. WE HAVE SEEN MANY REPORTS ABOUT THE STEERING GEAR PROBLEMS IN THE YEAR AND MODEL OF OUR VEHICLE. THE COST TO REPAIR THE STEERING GEAR AND THE LEAK WAS OVER $5000.00.

Mileage: 74,763

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE STEERING WHEEL CEASED WITH THE TRAC CONTROL WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. AN AUTHORIZED DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

Mileage: 81,000

6/21/20 - STOPPED FOR GAS AFTER DRIVING APPROXIMATELY 150 MILES ON THE INTERSTATE. CRANKED CAR AND STEERING WOULD NOT WORK. DASH NOTICES: STEERING ASSIST FAULT SERVICE REQUIRED; SERVICE ADVANCETRAC; HILL START ASSIST NOT AVAILABLE; TRACTION LIGHT SHOWING OFF. DROVE CAR HOME WITH NO POWER STEERING. CALLED SELLING DEALERSHIP AND WAS TOLD PROBABLY COST AROUND $2000 TO REPAIR. SEARCHED ON LINE AND FOUND HUNDREDS OF COMPLAINTS ABOUT THIS BUT NO RECALL FROM FORD. PURCHASED NEW AND NOW HAS ONLY 61K MILES. RIDICULOUS! *TR

Mileage: 61,000

SATURDAY JUNE 20TH 2020 THE HILL ASSIST MESSAGE CAME ON AS DID THE ABS AND TRACTION CONTROL LIGHTS CAME ON. THERE IS NO POWER STEERING AND BOTH AXLES ARE MAKING A CLICKING NOISE. I HAVE LEARNED THAT THIS IS THE RACK AND PINION ELECTRONIC POWER ASSIST SYSTEM. EPAS UNIT HAS FAILED. LUCKILY IT WAS IN MY CUL DE SAC TURNING AROUND AND NOT ON THE FREEWAY. MY WIFE PREDOMINANTLY DRIVES THIS VEHICLE. THE STEERING IS VERY DIFFICULT TO MOVE. THE VEHICLE ONLY HAS 64,000 MILES ON IT. IS THIS A PRIVATE RECALL? I HAVE SPOKEN WITH A COUPLE OF OTHER EXPLORER OWNERS THAT FORD "TOOK CARE OF IT" FOR THEM. I HAVE ORDERED THE PART, BUT IT WILL NOT BE THERE FOR A WEEK. THIS CAR IS WELL TAKEN CARE OF AND IS NORMALLY DRIVEN ON CITY STREETS AND OCCASIONALLY ON THE HIGHWAY. *TR

Mileage: 64,000

I STARTED HEARING A KNOCKING IN THE FRONT END AND THE STEERING WAS VERY LOOSE, WHEN I TURNED RIGHT AT FIRST AND ON OCCASION TO THE LEFT MECHANIC SAID IF I HAD GONE MUCH FURTHER IT WOULD HAVE BROKEN ALL THE WAY AND I WOULD HAVE LOST ALL CONTROL OF THE SUV. *TR

Mileage: 72,500

I WOULD LIKE TO SHARE MY FORD EXPERIENCE WITH MY 2016 FORD EXPLORER LIMITED EDITION THAT WAS BOUGHT FROM HIGLEY FORD. AT 64,000 MILES... YES 4,000 OVER MY WARRANTY MY COMPUTER MODULE FRIED AND I HAD TO REPLACE THAT... $1500 OUT OF MY POCKET... THEN LAST SUMMER MY AC QUIT WORKING FOLLOWED BY MY DRIVERS SIDE SEAT HEATER AND MIRROR ON MY VISOR... THEN HERE RECENTLY I COULD SMELL SOMETHING LIKE BURNT RUBBER AND FOUND OUT SOME SEAL POPPED OFF SO OIL WAS LEAKING.... WHICH IS IN A SPOT THAT YOU CAN'T GET TO UNLESS YOU TAKE THINGS APART...THEN NOW JUST FOUND OUT MY RACK AND PINION WENT OUT... THE STEERING (PART ALONE COSTS $1500)!!! I WAS TOLD I SHOULD HAVE BOUGHT THE EXTENDED WARRANTY AND THAT WAS ALL I GOT. REALLY!!!!!!! ESPECIALLY THE RACK AND PINION! HOW THE HELL DOES THAT GO OUT...I'M A NIGHT NURSE THAT DRIVES TO WORK AND BACK AND THAT'S ABOUT ALL! I'VE NEVER BEEN IN AN ACCIDENT, IN THE DITCH AND I DON'T TEAR AROUND IN MY CAR. I CAN UNDERSTAND MAYBE A COMPUTER THING HAPPENING BECAUSE WELL... COMPUTERS ARE COMPUTERS... BUT ALL OF THOSE THINGS GOING WRONG WITH 1 VEHICLE! AND IT'S SUPPOSED TO BE A NICE VEHICLE!!! LET ME JUST SAY... I FEEL VERY SCREWED. *TR

I WAS DRIVING MY 2016 FORD EXPLORER ON MY LAST LEFT TURN TO MY HOUSE THE VEHICLE'S POWER STEERING COMPLETELY LOCKED UP I WASN'T ABLE TO STEER MY VEHICLE I HAD TO PUSH THE SUV BACK TO THE HOUSE.THERE WAS 3 LIGHTS CAME ON COME ON THE DASH BOARD WITH THESE MESSAGES.. 1 HILL START ASSIST NOT AVAILABLE..(I DON'T THINK THAT ITS EQUIPPED WITH THIS FUTURE) PRESS THE OK BOTTOM.SECOND LIGHT.. SERVICE ADVANCE TRACK THIRD LIGHT..STEERING ASSIST FAULT SERVICE REQUIRED.CANT DRIVE THE VEHICLE ANY MORE. NOW THERE ARE 203 COMPLAINS JUST ON STEERING MOST ARE ALL ABOUT STEERING WHEEL LOCKING UP.THIS IS SOMETHING WAY SERIOUS MOST OF THIS SUV'S ARE THE WIFE CAR ALWAYS PACK WITH CHILDREN. THE NHTSA AND FORD SHOULD REALLY LOOK N TO THIS JUST BEFORE ONE OF OUR LOVE ONES IS DRIVING ON THE FREEWAY AT 75 MPH AND IT LOCKS ON THEM IT WOULD BE A TERRIBLE ACCIDENT.NOW IF THE NHTSA AND FORD KNOWS ABOUT THIS PROBLEM THEY SHOULD BE HELD RESPONSIBLE FOR LOST AND OR DAMAGE THAT MY OCCUR.IF THIS WAS SOMETHING SMALL AND CHEAP TO FIX THE OWNERS OF THIS SUV WOULD PROBABLY FIX IT BUT WE ARE TALKING ABOUT $2300-$3000 DOLLARS. WE ARE TALKING ABOUT 4 YEAR OLD SUV WITH THIS KIND OF A PROBLEM ITS A $18000 SUV.. ITS IS A PROBLEM THAT FORD WITH NO HESITATION SHOULD BE FIXING....PEOPLE PLEASE UPLOAD YOUR PROBLEMS LET THEM KNOW WE ARE THE CONSUMER THEY ARE WHO THEY ARE BECAUSE WE BUY FROM THEM THEY SHOULD BE MORE RESPONSIBLE. *TR

Mileage: 45,795

THE 2016 EXPLORER EXPERIENCED A CLUCKING SOUND AND THE STEERING WOULD HITCH WHILE TURNING AT APPROX 50K MILES. VEHICLE WAS TAKEN TO DEALER BUT DEALER COULD NOT RECREATE. AT 60K MILES THERE WAS A CONSTANT CLUNKING AND STEERING STICKING WHILE TURNING THE WHEEL. VEHICLE WAS RETURNED TO DEALER FOR REVIEW, DEALER CONFIRMED THE RACK AND PINION WAS FAILING AND WAS A MAJOR SAFETY ISSUE. DEALER ALSO CONFIRMED THEY HAVE TO REPLACE MANY RACK AND PINIONS FOR EXPLORERS AND IT IS A PROBLEM BUT HEY CAN ONLY DO WHAT FORD INSTRUCTS. AFTER REVIEW ON THE NHTSA.GOV SITE, THERE ARE OVER 200 COMPLAINTS FOR THE SAME ISSUE WITH THE RACK AND PINION SYSTEM THAT OCCURS FROM 30K TO 60K MILES. THIS IS AN ISSUE THAT IS NOT BEING DEALT WITH BY THE MANUFACTURER AND NEEDS TO BE ADDRESSED SINCE MOST OF THESE VEHICLES ARE NOW HITTING THIS MILEAGE RANGE. *TR

Mileage: 60,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING ELECTRONIC CONTROL MODULE FAILED ON SEVERAL OCCASIONS WHILE DRIVING AND ATTEMPTING TO STEER THE VEHICLE IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO MITCHELL SELIG FORD (801 BLOOMFIELD AVE, WINDSOR, CT 06095, (860)688-3651), WHERE THE POWER STEERING RACK WAS REPLACED AT THE OWNER'S EXPENSE FOR $2,200. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 81,000.*DT*JB

Mileage: 81,000

AT ABOUT 60,000 THE STEERING STARTED CATCHING. AT ANY SPEED THIS HAPPENED. IT WOULD FEEL LIKE THE TIRES WERE IN A RUT, THEN ALL OF A SUDDEN IT WOULD BREAK FREE, AND THE VEHICLE WOULD SUDDENLY SWERVE OVER ABOUT A FOOT. IT HAS GONE ON TO A GRINDING NOISE. VERY UNNERVING TO DRIVE AT HIGHWAY SPEED! FORD TELLS ME THE STEERING RACK IS BAD, AND SINCE IT'S OUT OF WARRANTY, THEY WILL NOT COVER REPAIRS. I'VE OWNED QUITE A FEW NON-FORD VEHICLES WITH OVER 150,000 MILES AND NEVER HAD A STEERING ISSUE WITH THEM. *TR

Mileage: 60,000

STEERING BECOMES STUCK WHILE MAKING A RIGHT OR LEFT TURN. THIS HAPPENED ON A STOP LIGHT WHILE TURNING. IT ALSO HAS A SLIDING/GRINDING FEEL WHEN TURNING THE WHEEL WHILE IN IDLE. ISSUE SEEMS TO BE A MANUFACTURING PROBLEM WITH FORD VEHICLES THAT HAVE THE ELECTRONIC STEERING WHEEL SYSTEM. *TR

Mileage: 54,000

I WENT TO PULL OUT OF MY DRIVEWAY AND MY VEHICLE'S POWER STEERING COMPLETELY LOCKED UP AND I WAS UNABLE TO STEER MY VEHICLE. I MANAGED TO AT LEAST BACK IT STRAIGHT BACK INTO MY DRIVEWAY TO BE OUT OF THE ROAD, AND CALLED THE CLOSEST FORD DEALERSHIP TO ME. I HAD 3 LIGHTS COME ON MY DASH WITH THESE MESSAGES; HILLSTART ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND STEERING ASSIST FAULT SERVICE REQUIRED. MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP, AND THE ENTIRE POWER STEERING HAS TO BE REPLACED, WHICH THE REPAIR COSTS $2300 TO FIX. IF I WOULD HAVE BEEN MOVING AT A FASTER SPEED THIS COULD HAVE BEEN A MUCH WORSE STORY, BECAUSE WHEN THE STEERING LOCKED UP YOU COULD NOT TURN THE STEERING WHEEL AT ALL. I HAVE FILED A COMPLAINT WITH FORD DIRECTLY, AND THEY HAVE SAID THERE IS NOTHING THEY CAN DO, BUT THIS IS A KNOWN PROBLEM AND A LOT OF OTHERS HAVE HAD THE EXACT SAME ISSUE WITH THEIR VEHICLE. BUT YET THEY REFUSE TO ISSUE A RECALL ON THIS. *TR

Mileage: 85,000

THE RACK & PINION STEERING BROKE AND FORD IS REFUSING TO INCLUDE IT IN THE RECALL THEY HAVE ON THIS EXACT PROBLEM. *TR

Mileage: 72,800

2016 EXPLORER XLT WITH 70K MILES AND THE POWER STEERING STARTED TO FAIL REQUIRING THE STEERING RACK AND PINION TO BE REPLACED. SYMPTOM INCLUDED STICKING AND UNPREDICTABLE STEERING WHILE STOPPED AND AT ALL DRIVING SPEEDS AND CONDITIONS. *TR

Mileage: 70,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING ASSIST, HILL ASSIST AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS AN AUDIBLE SOUND IN THE VEHICLE. THE VEHICLE LOSS POWER STEERING ASSIST AND THE VEHICLE BECAME DIFFICULT TO STEER. THE CONTACT DROVE SLOWLY TO THE RESIDENCE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. *BF CONSUMER STATED STEERING WHEEL WAS STUCK AND COULD NOT TURN AT ALL.*JB

Mileage: 88,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE PULLED TO THE RIGHT WITH AN ABNORMAL CLUNKING SOUND COMING FROM THE STEERING COLUMN. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE VEHICLE WAS NOT REPAIRED. FREEDOM FORD (3941 ADMIRAL PEARY HWY, EBENSBERG, PA 15931, (800)215-0042 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

Mileage: 36,000

AFTER GETTING MY AIRBAG RECALL TAKEN CARE OF I NOTICED THE STEERING STARTED GETTING TIGHT MORE AND MORE AFTER 2 DAYS IT WAS REALLY TIGHT UNTIL IT RAINED AND IT GOT LOOSE AGAIN BUT THE STREET LINE SENSORS AND THE RUMBLE STOPPED WORKING. ONE DAY AFTER THE RAIN DRIED THE WHEEL TIGHTEN UP AGAIN WHERE I CAN BARELY TURN IT. I ASK FORD ABOUT IT AND THEY SAID I HAD TO GET A DIAGNOSTIC FOR $179 TO DETERMINE WHAT WAS WRONG. ALSO HAVE A PROBLEM WITH THE EMISSIONS PASSING BECAUSE THE AIR FILTER SENSOR IS NOT WORKING. TRYING TO GET AN OUTSIDE MECHANIC . FORD IS A RIPOFF.

Mileage: 85,000

STEERING BECAME DIFFICULT FOR TURNING AND REVERSING IN TO MY DRIVEWAY. I WAS DRIVING ON MAJOR HIGHWAY AND ABLE TO FORTUNATELY GET OFF AND RETURN HOME. BUT WHEN I GOT IN MY CAR A FEW DAYS LATER TO TAKE IT TO AUTOSHOP, THE STEERING WHEEL DID NOT MOVE AT ALL AND SO HAD TO HAVE MY CAR TOWED

Mileage: 79,000

I GOT INTO MY CAR ONE MORNING AND THE CAR MADE A TERRIBLE SOUND WHEN TURNING THE STEERING WHEEL LEFT TO RIGHT. THE STEERING ALSO WANTS TO STICK WHEN GOING AROUND A TURN. I TOOK IT TO A FORD DEALERSHIP WHERE THE SAID THE RACK AND PINION WAS GOING BAD AND IS COMMON IN MY YEAR OF CAR AND MILEAGE. THEY SAID AT ANY POINT MY CAR STEERING COULD COMPLETELY BE LOST. HOW DANGEROUS ESPECIALLY WHEN DRIVING WITH A TODDLER?!?!

Mileage: 43,000

STEERING MAKES A POPPING SOUND WHILE TURNING THE WHEEL AT SLOWER SPEEDS. THIS IS CONTRIBUTING TO THE STEERING SLIPPING WHILE DRIVING. THE EXPLORER HAS 53000 MILES ON IT. OUT OF POCKET AT A COST OF $2,200 TO $2,500 DOLLARS FOR A PREMATURE FAILURE OF STEERING SYSTEM COMPONENTS. THESE PREMATURE/DEFECTIVE STEERING PROBLEMS CAN LEAD TO DEATHS OR SERIOUS INJURIES WHILE DRIVING.

Mileage: 53,000

THE STEERING MAKES POPPING AND GRINDING NOISE WHEN TURNING LEFT OR RIGHT. ALSO AT TIMES THE STEERING IS HARD, THERE IS RESISTANCE . I HAVE TO USE TWO HANDS FORCE-ABLY TO TURN. AT FIST I THOUGHT THIS WAS AN ISOLATED INDECENT BUT REALIZE ITS GETTING WORSE OVER TIME. WAS ROUGHLY AROUND 65,000 MILES WHEN I FIRST NOTICED POPPING NOISE.THE VEHICLE HAS APPROXIMATELY 80,165 MILES ON IT. THE MAJORITY IS HIGHWAY MILES.

Mileage: 65,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND THE STEERING BECAME FIRM. NO WARNING LIGHT ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AFTER THE FAILURE RECURRED WITH SEVERAL ADDITIONAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT WAS REFERRED TO MOUNTAINEER FORD LOCATED AT (615 EISENHOWER DR, BECKLEY, WV 25801) AND AN UNKNOWN REPAIR WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

ON FEBRUARY 4, 2020, MY WIFE'S 2016 FORD EXPLORER (VIN# [XXX]) HAD AN ODOMETER READING OF 29,265 MILES WHEN SHE BEGAN TO NOTICE SERIOUS SAFETY CONCERNS AFTER THE STEERING SYSTEM HAD MALFUNCTIONED WHILE TURNING AT INTERSECTIONS, DRIVEWAYS AND PARKING LOTS. DURING ONE INCIDENT, THE STEERING SYSTEM TEMPORARILY LOCKED UP AND MAKE A DISTINCT CLUNKING SOUND; IT ALMOST CAUSED MY WIFE TO HIT ANOTHER CAR DURING A LEFT HAND TURN AT AN INTERSECTION. SHE IS THE PRIMARY DRIVER OF THIS VEHICLE 99% OF THE TIME TO TRANSPORT OUR GRANDCHILDREN WHILE THE REMAINING 1% HAS INVOLVED MY COMMUTE TO WORK. OUR REYNOLDS FORD OF NORMAN DEALERSHIP FAILED TO DUPLICATE THE STEERING MALFUNCTIONS WE EXPERIENCED. THEY ALSO MADE IT KNOWN THAT OUR EXTENDED FIVE-YEAR WARRANTY WOULD NOT COVER ANY REPAIRS RELATED TO THE STEERING SYSTEM. ON MARCH 6, 2020, ACCORDING TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION HTTPS://WWW.NHTSA.GOV/VEHICLE/2016/FORD/EXPLORER/SUV/FWD, THERE WERE SEVEN RECALLS, ONE INVESTIGATION AND 918 COMPLAINTS ON THE 2016 FORD EXPLORER. OF THOSE 918 COMPLAINTS, 189 WERE RELATED TO THE SAME SAFETY RELATED STEERING PROBLEMS EXPERIENCED BY OUR VEHICLE. MANY OF THOSE 189 COMPLAINTS ALSO INDICATED THAT THE VEHICLE OWNERS HAD TO PAY OUT OF POCKET AT A COST OF $2,200 TO $2,500 DOLLARS FOR A PREMATURE FAILURE OF STEERING SYSTEM COMPONENTS. FORD NEEDS TO ACCEPT RESPONSIBLE AND OWN UP TO THEIR PREMATURE/DEFECTIVE STEERING PROBLEMS TO PREVENT DEATHS OR SERIOUS INJURIES. I SHOULD NOT HAVE TO PAY FOR DEFECTIVE/PREMATURE STEERING COMPONENTS. AT THIS POINT, I HAVE ZERO QUALITY AND SAFETY CONFIDENCE WITH MY CURRENT STEERING SYSTEM AND REPLACEMENT PARTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 29,265

ADVANCETRAC AND STEERING FAULT WARNING LIGHTS CAME ON WHILE DRIVING. STEERING LOCKED UP AND BECAME EXTREMELY DIFFICULT TO SAFELY STEER OFF ROADWAY.

Mileage: 45,000

I BOUGHT MY CERTIFIED PREOWNED 2016 FORD EXPLORER ON OCTOBER 22 2019. I HAVE HAD IT FOR 4 MONTHS. YESTERDAY WHILE I WAS DRIVING I NOTICED WHEN SLIGHTLY VEERING TO THE RIGHT THAT THE WHEEL PULLS HARD TOWARDS THE RIGHT AND IT IT HARD TO PULL THE WHEEL BACK TO THE STRAIGHT POSITION. I TESTED THIS ON THE LEFT SIDE AND IT DOES THE SAME JUST NOT AS HARD TO PULL.

Mileage: 45,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, MAKING A LEFT TURN THE STEERING WHEEL CEASED WITH THE REMOTE HILL START ASSIST NOT AVAILABLE SERVICE ADVANCE TRAC, POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT VEER TO THE SHOULDER OF THE ROAD PLACED THE VEHICLE IN PARK TURNED THE VEHICLE OFF AND BACK ON WHICH FAILED TO RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED TO BOMMARITO FORD LOCATED AT (675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600 WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

Mileage: 28,000

THE STEERING MAKES POPPING AND GRINDING NOISE WHEN TURNING LEFT OR RIGHT. HAD VEHICLE INSPECTED AT A TRUSTED GARAGE I USE, THEY SAID THAT THE RACK AND PINION WAS SHOT. THE VEHICLE HAS APPROXIMATELY 53165 MILES ON IT. THE MAJORITY IS HIGHWAY MILES.

Mileage: 53,160

WHILE GOING TO BACK OUT OF MY DRIVEWAY, I'M IN REVERSE AND MOVING AND GO TO TURN THE STEERING WHEEL AND IT IS LOCKED AND I GET A "HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC" NOW MINE YOU THIS CAR IS ONLY 4YRS OLD WITH 25K MILES ON IT. ACCORDING TO ALL THE OTHER COMPLAI TS I'VE READ I'VE GOTTEN OFF EASY IN THE FACT I WAS IN MY OWN DRIVEWAY AND NOT DRIVING ANYWAYS WITH MY CHILDREN IN THE CAR, WHICH IS THE MAIN VEHICLE THEY WOULD BE IN. HAD TOWED TO LOCAL FORD DEALER AND TOLD ITS THE PINION IN THE STEERING COLUMN NOT COVERED UNDER MY 5YR, 60,000 MILES WARRANTY AND WILL COST $2,247 PKUS TAX TO FIX. ABSOLUTELY RIDICULOUS. 4 YEARS OLD BARELY DRIVEN AT 25K MILES TO HAVE THIS CRAZY EXPENSIVE FIX THAT I CANNOT AFFORD! WHERE IS THE RECALL ON THIS KNOWN PROBLEM? ARE WE WAITING FOR SOMEONE TO DIE? IS THAT WHAT IT TAKES? IF IT HAPPENED WHILE TAKING NY KIDS TO SCHOOL WHO KNOWS WHAT COULD HAVE HAPPENED. PLEASE DO THE RIGHT THING.

Mileage: 24,544

MY CAR WAS COMPLETELY TOTALED IN AN ACCIDENT ON 10/21/19. I RECEIVED VERY SERIOUS MULTIPLE BRAIN BLEEDS, FACIAL LAC, FACIAL & HEAD FX'S & A SEVERE TBI. MY MOM REC A CONCUSSION, FACIAL LAC CONCUSSION & A FX CLAVICLE. WE STOPPED AT THE STOP SIGN & MOVED TO THE CENTER BETWEEN THE 4 LANES & STOPPED AGAIN & WE WERE HIT BY A LARGE ROLL ON ROLL OFF ROCK CARRYING DUMP TRUCK IN THE MIDDLE OF THE LANES. THE CAR WAS COMPLETELY TOTALED & I WAS IN A COMA & AIRLIFTED TO A TRAUMA CTR APPROX 40 MINS AWAY, BUT I WAS IN RESP ARREST & NOT EXPECTED TO LIVE. IT IS UNKNOWN EXACTLY WHAT CAUSED THE UNSAFE CONDITIONS, HOWEVER I NEVER CROSS STRAIGHT ACROSS THE TRAFFIC & WE HAD BEEN ON A VERY VERY BUMPY INTERSECTION THE FRI BEFORE THE ACC ON MONDAY & THE CAR HAD NOT BEEN DRIVEN SINCE THAT 5 HR TRIP OF EXTREMELY BUMPY ROUGH ROAD CONDITIONS ON INTERSTATE 95 COMING THROUGH PART OF NC, ALL OF SC & PART OF GA.

Mileage: 70,000

I PURCHASED THIS VEHICLE IN APRIL OF 2019, WITH ABOUT 31K MILES ON THE ODOMETER. IT WAS A RETURNED LEASE. IN JANUARY OF 2020, AT JUST OVER 41K MILES, THE STEERING GEAR FAILED AS I WAS PULLING INTO THE PARKING LOT AT WORK. I HAD NO PROBLEM TURNING THE WHEEL TO THE LEFT, BUT AS SOON AS I TURNED THE WHEEL EVEN SLIGHTLY RIGHT, THERE WAS AN AWFUL CLICKING NOISE, ALMOST LIKE SOMETHING WAS GRINDING IN THE WHEEL WELL. I LIMPED IT OVER TO THE FORD DEALERSHIP A MILE AWAY AND THEY TOLD ME THE STEERING GEAR HAD FAILED. I WAS OUTSIDE OF THE 3 YR/36000 MI WARRANTY, AND APPARENTLY THE 5 YR/60000 MI POWERTRAIN WARRANTY ONLY COVERS THE STEERING HOUSING, NOT THE GEAR ITSELF, SO I WAS ON THE HOOK FOR THE ENTIRE FIX - $2200 AT THIS POINT. THE SERVICE ADVISOR AT FORD SAID IT WASN'T DUE TO ANY NEGLECT OR "OUTSIDE INFLUENCE" - IT JUST FAILED AND THERE'S NOTHING I COULD HAVE DONE TO PREVENT IT. I FIND IT HARD TO BELIEVE THAT SOMETHING SO CATASTROPHIC AND EXPENSIVE SHOULD BE FAILING AT 4 YRS/41K MI. FORD CAN'T ACTUALLY EXPECT PEOPLE TO REPLACE A $2200 PART EVERY 4 YRS/41K MI, RIGHT?! LUCKILY I WAS DOING ABOUT 5 MPH WHEN THE GEAR FAILED - OTHER PEOPLE HAVE BEEN DRIVING AT HIGHWAY SPEEDS, AND THIS ISSUE IS SURELY GOING TO INJURE AND/OR KILL PEOPLE, IF IT HASN'T ALREADY. FORD NEEDS TO RECTIFY THIS ISSUE!!

Mileage: 41,000

I PURCHASED THIS 2016 FOR EXPLORER LIMITED IN AUGUST OF 2016 WITH 18,000 MILES ON IT. NOW AT JUST BELOW 60,000 MILES IN JANUARY OF 2020, I HAD THE EXPERIENCE OF MY STEERING GEAR GOING OUT WHICH IN TURN COST ME $2200.00. WHO WOULD OF THOUGHT THAT AFTER ONLY 3 YEARS, THE STEERING GEAR WOULD GO BAD IN A PRACTICALLY BRAND NEW VEHICLE? WHILE DRIVING THE VEHICLE, THE STEERING WHEEL WOULD LOCK UP AND I WOULD HAVE TO FORCEFULLY TURN IT TO VEER BACK IN MY LANE ON THE CITY STREETS AS WELL AS ON THE HIGHWAY. IN MICHIGAN, THAT WAS REALLY DANGEROUS ESPECIALLY IN THE SNOWY CONDITIONS. I DON'T UNDERSTAND HOW THERE IS NOT A RECALL ON THE OBVIOUS DEFECTIVE PARTS. THERE IS NO WAY A DRIVER CAN BRAKE THE ELECTRONIC STEERING GEAR.

Mileage: 58,000

WHILE DRIVING 70 MPH ON I81 IN VA THE POWER STEERING ON OUR 2016 FORD EXPLORER WITH LESS THAN 70,000 MILES DIED. THE ONLY WARNING WAS A MESSAGE ON THE DASH SAYING "LANE KEEPING SYST MALFUNCTION" AND "STEERING ASSIST FAULT." AFTER WRESTLING THE CAR TO A SAFE SITE I SHUT IF OFF. UPON RESTARTING THE CAR THE STEERING RETURNED TO NORMAL. WHILE DRIVING TO THE NEAREST FORD DEALER TO HAVE IT CHECKED OUT IF FAILED AGAIN. THE DEALERSHIP PERFORMED PINPOINT TEST B FOR U3000 CODE STORED IN THE PSCM. THEIR RECOMMENDATION WAS REPLACEMENT OF THE ELECTRIC POWER STEERING GEAR ASY (P/N FB5Z3504W) AT A COST OF $2,300. I INQUIRED IF THERE WERE ANY RECALLS OR SAFETY BULLETINS ISSUED REGARDING PREMATURE FAILURE OF THE POWER STEERING IN WHICH THEY INDICATED THERE WASN'T. THIS IS A SAFETY ISSUE, THE CAR IS DIFFICULT TO CONTROL AT HIGH SPEEDS AND ALMOST IMPOSSIBLE TO CONTROL AT SLOW SPEEDS ESPECIALLY IF YOUR MAKING A TURN. WITHOUT STRONG UPPER BODY STRENGTH, YOU CAN EASILY HAVE AN ACCIDENT. BASED ON MY EXPERIENCE WITH THIS ISSUE, I STRONGLY RECOMMEND A SAFETY BULLETIN AND A RECALL BE ISSUED.

Mileage: 69,479

LOSS OF EASE OF STEERING DRIVING IN FRIGID WIND CHILL NIGHT TIME NORTH DAKOTA WEATHER. MY WIFE WAS STRONG ENOUGH TO STRONG ARM STEER AND DRIVE THE VEHICLE THE 40 PLUS MILES HOME. A DEFINITE SAFETY ISSUE- AN INTERNET SEARCH REVEALED NUMEROUS COMPLAINTS AND COMPLETE STEERING FAILURE ON THE ELECTRONIC STEERING APPARATUS INSTALLED ON THIS MAKE AND MODEL. THE REPAIR COSTS COULD AMOUNT TO $3000. THE FACT THAT THESE PROBLEMS AND STEERING APPARATUS FAILURE IS OCCURRING ON LOWER MILEAGE VEHICLES IS VERY CONCERNING. OUR VEHICLE HAS 56,700 ODOMETER MILES. THIS ISSUE IS DEFINITELY A SAFETY ISSUE AND FORD MOTOR COMPANY MUST BE HELD ACCOUNTABLE. THE NEAREST FORD DEALERSHIP IS 75 MILES AWAY FROM OUR RURAL FARM LOCATION- I EXPECT I WILL HAVE TO TRANSPORT OUR VEHICLE TO THE DEALERSHIP FOR REPAIRS.

Mileage: 56,700

I HAVE A 2016 FORD EXPLORER THAT WAS PURCHASED BRAND NEW 3.5 YEARS AGO. IT HAS 55K MILES ON IT, WHICH ISN'T WHAT I CONSIDER MANY MILES, AND IS DRIVEN BY MY WIFE 90% OF THE TIME TO AND FROM WORK AND WE USE IT FOR LONGER DRIVERS WITH OUR 4 YEAR OLD DAUGHTER. I JUST RECEIVED WORD, AFTER I TOOK THE VEHICLE IN FOR A GRINDING NOISE IN THE STEERING COLUMN, THAT THE STEERING RACK AND GEAR HAS FAILED. I HAVE SEEN OTHERS TALK ABOUT THIS PROBLEM AND IT IS A VERY BIG SAFETY CONCERN IN MY OPINION. IF THIS THING FAILED ON THE HIGHWAY AT A FASTER SPEED AND MY WIFE AND CHILD WERE IN THE CAR AND SHE HAD LIMITED STEERING CONTROL IT COULD HAVE BEEN DISASTROUS AND TRAGIC. I SEE ON CARCOMPLAINTS.COM I AM THE 165TH CASE OF THIS HAPPENING. I WANTED TO MAKE YOU AWARE OF THIS AND HOPEFULLY YOU CAN MAKE THE 3RD RECALL ON THIS VEHICLE HAPPEN IN THE NEAR FUTURE (HAD 2 ALREADY) PLEASE REACH OUT TO ME WITH ANY QUESTIONS.

Mileage: 54,000

AT SLOW SPEEDS 20 MPH AND LESS THERE IS SIGNIFICANT NOISE WHEN DRIVING OVER BUMPS OR TRANSITIONS. AT VERY SLOW SPEEDS LESS THAN 5 MPH AND TURNING STEERING WHEEL THE STEERING WILL GET STUCK OR HESITATE AND MAKE A CLUNKING OR POPPING SOUND. SEEMS TO BE STABILIZER BAR RELATED. ITS PROGRESSIVELY GETTING WORSE. I ALSO HAVE AN ENGINE SURGING ISSUE AT SLOWER SPEEDS OF 30 MPH OR LESS.

Mileage: 107,000

WHEN TURNING THE STEERING WHEEL TO THE RIGHT THERE IS A DISTINCT CLUNKING SOUND. I HAVE READ MULTIPLE BLOGS WHERE MANY SIMILAR STORIES ARE BEING TOLD AND IT SEEMS THERE'S A DEFECT IN THE STEERING GEAR EXPIERENCING INTERNAL FAILURE PREMATURLY. OWNERS ARE SAYING THEIR VEHICLES WILL DRIFT IN THE LANE AND THE STEERING BECOMES LOOSE AND UNCONTROLLABLE. FORD DEALERS ARE CHARGING $2,500 TO REPLACE THE PARTS CAUSING THIS EXTREME SAFETY ISSUE. THIS NEEDS TO BE RECALLED AND FIXED NOW, WHO CAN AFFORD SUCH AN EXPENSIVE REPAIR ON SOMETHING THIS CRITICAL. FORD NEEDS TO STEP UP AND TAKE RESPONSIBILITY. WE TOOK OUR VEHICLE IN AT 56,000 AND THEY SAID NOTHING WAS WRONG. AT 68,326 MILES WE TOOK IN AGAIN BECAUSE IT GOT WORSE. THIS HAPPENS WHEN YOU TURN TO THE RIGHT AND I HEAR IT AT SLOW SPEEDS WHEN PARKING OR JUST RIGHT TURNS.

Mileage: 56,000

I WENT ON VACATION WITH MY FAMILY FOR A WEEK. WE TOOK MY CAR TO AIRPORT AND PARKED IT FROM 11/8-11/16. I HAD NO PROBLEMS ON THE DRIVE TO THE AIRPORT, BUT WHEN WE CAME HOME, ALMOST IMMEDIATELY, WHILE PULLING OUT OF THE PARKING SPACE (STILL STATIONARY) I HEARD A RUBBING NOSE COMING FROM WHAT SOUNDED LIKE THE STEERING COLUMN. DUE TO MY SON'S ALWAYS BEING IN THE VEHICLE I DIDN'T WANT TO CHANCE ANYTHING SINCE IT SEEMED TO BE STEERING RELATED. I TOOK IT TO A MECHANIC WHO ENDED UP TELLING ME THAT IT WAS MY STEERING RACK. HE ALSO INFORMED ME THAT ON THE YEAR'S BEFORE MINE THEY HAD TO ISSUE A RECALL DUE TO SIMILAR ISSUES AS MINE. I'VE NOTICED THAT THERE ARE A LOT OF PEOPLE WITH THE SAME YEAR AND MODEL THAT STILL HAVE THIS PROBLEM EVEN THOUGH IT ISN'T A RECALL ANYMORE FOR SOME REASON. LUCKILY I CAUGHT MINE BEFORE IT CAUSE A SERIOUS ISSUE, BEING THAT PEOPLE HAVE SAID THIS CAUSES THEIR STEERING TO COMPLETELY LOCK UP.

Mileage: 40,000

WHEN TURNING THE STEERING WHEEL TO THE RIGHT THERE IS A DISTINCT CLUNKING SOUND. I HAVE READ MULTIPLE BLOGS WHERE MANY SIMILAR STORIES ARE BEING TOLD AND IT SEEMS THERE'S A DEFECT IN THE RACK AND PINION. OWNERS ARE SAYING THEIR VEHICLES WILL DRIFT IN THE LANE AND THE STEERING BECOMES LOOSE AND UNCONTROLLABLE. FORD DEALERS ARE CHARGING AT LEAST $2000.00 TO REPLACE THE PARTS CAUSING THIS EXTREME SAFETY ISSUE. I KNOW OF THE RECALL FOR THE REAR SUSPENSION BUT THIS IS VERY DIFFERENT. THIS NEEDS TO BE RECALLED AND FIXED NOW, WHO CAN AFFORD SUCH AN EXPENSIVE REPAIR ON SOMETHING THIS CRITICAL. FORD NEEDS TO STEP UP AND TAKE RESPONSIBILITY. MY VEHICLE HAS 65,000 MILES. THIS HAPPENS WHEN YOU TURN TO THE RIGHT AND I HEAR IT AT SLOW SPEEDS WHEN PARKING OR JUST RIGHT TURNS.

Mileage: 49,000

WHILE OPERATING THE VEHICLE, APPROXIMATELY 45MPH, THE CAR STARTED TO JAR, THEN THE POWER STEERING WAS LOST, MOMENTS LATER THE DASH LIT UP WITH A SLEW OF TRACTION AND STEERING WARNINGS.LESS THAN A MILE FROM HOME I WRESTLED IT HOME. NO LEAKS OBSERVED, MY HUSBAND STARTED IT, AND TRIED TO TURN THE WHEEL, SEIZED COMPLETELY. TOWED IT TO NORTHHAMPTON FORD IN MASSACHUSETTS THE FOLLOWING MORNING. AFTER DIAGNOSIS THE STEERING RACK AND COMPUTER CONTROL HAS TO BE REPLACED. $2800+ TO REPAIR. FORD KNOWS OF THIS, PLEASE ISSUE A RECALL..HELP..

Mileage: 100,000

WHEN TURNING THE STEERING WHEEL TO THE RIGHT THERE IS A DISTINCT CLUNKING SOUND. I HAVE READ MULTIPLE BLOGS WHERE MANY SIMILAR STORIES ARE BEING TOLD AND IT SEEMS THERE'S A DEFECT IN THE RACK AND PINION. OWNERS ARE SAYING THEIR VEHICLES WILL DRIFT IN THE LANE AND THE STEERING BECOMES LOOSE AND UNCONTROLLABLE. FORD DEALERS ARE CHARGING AT LEAST $2000.00 TO REPLACE THE PARTS CAUSING THIS EXTREME SAFETY ISSUE. I KNOW OF THE RECALL FOR THE REAR SUSPENSION BUT THIS IS VERY DIFFERENT. THIS NEEDS TO BE RECALLED AND FIXED NOW, WHO CAN AFFORD SUCH AN EXPENSIVE REPAIR ON SOMETHING THIS CRITICAL. FORD NEEDS TO STEP UP AND TAKE RESPONSIBILITY. MY VEHICLE HAS 65,000 MILES. THIS HAPPENS WHEN YOU TURN TO THE RIGHT AND I HEAR IT AT SLOW SPEEDS WHEN PARKING OR JUST RIGHT TURNS.

Mileage: 65,000

I WAS DRIVING DOWN THE HIGHWAY AND I GOT ERRORS SAYING MY ADVACE TRAC SYSTEM NEEDED TO BE SERVICED. ALSO THAT MY POWER STEERING FAILED AND I NEEDED TO PULL THE VEHICLE OVER SAFELY. I WAS GOING ABOUT 65MPH AND MY POWER STEERING WENT OUT!. I HAD TO TAKE AN OFFRAMP SHORTLY AFTER (I WAS ON MY WAY TO WORK) AND IT WAS DIFFICULT TO STEER THE VEHICLE. VERY DANGEROUS!

Mileage: 59,730

I STARTED TO FEEL STRAIN ON THE STEERING WHEEL, AND SINCE I STARTED FEELING THAT TENSION ON NOV. 5TH, IT HAS INCREASED TO A HEAVIER TENSION THAT WHENEVER I MOVE MY STEERING WHEEL TO TURN IN MY CAR, SOMETHING IS HAPPENING TO MY WHEEL, AND IT IS GRINDING TOGETHER. THE STEERING RACK AND PINION SEEM TO BE THE THING THAT IS GRINDING TOGETHER TO MAKE MY STEERING WHEEL HAVE TENSION AND BE UNSAFE.

Mileage: 59,000

MY VEHICLE WAS IN MOTION, WHEN I HEARD AN ODD NOISE. I STOPPED AND DECIDED TO MOVE ONLY TO HEAR A GRINDING NOISE ANY TIME I TURNED STEERING TO LEFT OR RIGHT. WENT TO THE CHANTILLY FORD DEALERSHIP IN VIRGINIA. IT WAS DIAGNOSED AS A STEERING RACK PINION PROBLEM WHICH COST JUST OVER $2000

Mileage: 83,000

STEERING LOCKED UP WHILE DRIVING, WAS ABLE TO SLOW DOWN SAFELY BUT COULD HAVE BEEN REALLY BAD IF GOING AT HIGHER SPEED OR AROUND A CURVE. WAS ABLE TO STOP AND REALLY FORCE WHEEL TO TURN A BIT. DEALER STATED I NEEDED TO REPLACE RACK AND PINION. $2500, BUT MORE OF A SAFETY ISSUE TO ME

Mileage: 62,000

ISSUES STARTED WITH SEVERAL ELECTRICAL GLITCHES THAT OCCURRED AND STILL OCCUR CONSISTENTLY WITH NO RESOLUTION. BATTERY WAS "FRIED" AND REPLACED, SYNC MODULE WAS REPLACED, NOW THE GLITCHES INCLUDE A FROZEN STEERING COLUMN WHILE DRIVING AND A "CHARGING SYSTEM SERVICE NOW" LIGHT THAT COMES ON AND OFF WHILE STATIONARY AND DRIVING. ALSO PASSENGER SIDE VIEW MIRROR GETS STUCK OUTWARDS, INTERIOR ELECTRICAL MALFUNCTIONS. TRUCK IS NO LONGER UNDER WARRANTY AND I AM TIRED OF PAYING $150 DIAGNOSTIC FEES WITH NO RESOLUTION.

Mileage: 98,500

THE POWER STEERING WAS INOPERATIVE WHEN STATIONARY AND THE VEHICLE WAS PARKED OVERNIGHT IN MY GARAGE AND TEMP WAS BELOW FREEZING. THE STEERING WAS LOCKED UP AND YOU COULD NOT TURN THE STEERING WHEEL. AFTER THE VEHICLE WAS RUNNING FOR ABOUT 20 TO 30 MINUTES (TRYING TO MOVE STEERING WHEEL BACK & FORTH) IT WOULD LET YOU THEN TO TURN THE STEERING WHEEL. IT DID THIS 3 TIMES AND I HAD A FORD DEALER CHECK IT OUT. THEY REPLACED THE STEERING SECTOR AND IT REPAIRED THE PROBLEM. ONE OF THE TIMES THE STEERING LOCKED UP IT ALSO WAS BINDING WHEN I STARTED MOVING AND TURNING THE STEERING WHEEL. I FEEL IF THE STEERING SECTOR FAILED IN ABOUT 4 YEARS IS SAFETY ITEM AND SHOULD BE RECALLED AND OWNERS REFUNDED FOR THIS TYPE OF FAILURE. IT COST ABOUT $2300.00 TO HAVE IT REPAIRED. IF THIS FAILURE HAPPENED WHEN DRIVING I WOULD HAVE LOST 100% OF THE STEERING.

Mileage: 97,500

LOUD KNOCKING IN THE FRONT END WHEN MAKING TURNS. ASSUMED IT WAS THE SWAY BAR BUSHING NEEDING REPLACEMENT BASED ON SEARCHES, HOWEVER AFTER HAVING THE VEHICLE A WEEK THE DEALERSHIP HAS DETERMINED THAT IT IS A FAULTY STEERING GEAR. I'M SUBMITTING THIS COMPLAINT SO THAT THERE ARE MORE OF THESE DOCUMENTED OUT THERE. MY VEHICLE WAS STILL OPERATIONAL WHEN I TOOK IT IN, HOWEVER READING SIMILAR STORIES AND PROBLEMS OF OTHER OWNERS, IT COULD HAVE BEEN WORSE AND RESULTED IN A LOSS OF STEERING CONTROL. ADDITIONALLY WHEN TALKING WITH FORD CUSTOMER RELATIONS DEPARTMENT THEY SAID AT 37,500 THE VEHICLE IS OUT OF WARRANTY AND THEY WILL NOT DO ANYTHING TO CORRECT IT. I'M CONCERNED WITH SUCH LOW MILEAGE THERE APPEARS TO BE A LARGE RISK TO OTHER OWNERS.

Mileage: 37,500

VEHICLE LURCHED INTO ADJOINING LANE ON INTERSTATE WHILE GOING AROUND A SLIGHT CURVE AT ABOUT 70MPH. I WAS ABLE TO GET THE CAR UNDER CONTROL AND PULLED OFF THE FREEWAY. LUCKILY THERE WAS NO ONE IN THE ADJACENT LANE OR I ALMOST CERTAINLY WOULD HAVE HIT THEM. I WAS CLOSE ENOUGH TO HOME THAT I GOT THE VEHICLE BACK (ABOUT A MILE), BUT THE STEERING WOULD 'STICK'/PULL TO THE RIGHT OR LEFT WHEN TURNING SUCH THAT I HAD TO FORCE IT BACK TO CENTER (WOULD NOT RETURN TO CENTER ON ITS OWN). LIMPED HOME AT ABOUT 10 MPH. HAD THE CAR TOWED TO FORD DEALERSHIP WHO DIAGNOSED A FAILURE OF THE ELECTRONIC STEERING GEAR AND STEERING RACK. THEY SAID THEY'VE SEEN THIS A FEW TIMES WITH 2016 EXPLORERS. THE FORD TECHNICIAN WAS SHOCKED THAT THE VEHICLE WAS DRIVE-ABLE AT ALL GIVEN THE DAMAGE TO THE FAILED STEERING GEAR/RACK. HE EXPLAINED THAT I COULD HAVE EASILY LOST ALL STEERING AND HAD A MAJOR ACCIDENT. THE VEHICLE HAD BEEN IN NO ACCIDENTS OR HAD ANY OTHER INCIDENTS THAT COULD ACCOUNT FOR THE FAILURE. THE FORD TECHNICIAN STATED THAT IT LOOKS LIKE A COMPLETE FAILURE OF THE OEM PARTS. REPLACEMENT PARTS AND LABOR COST APPROXIMATELY $2,100.

Mileage: 98,000

CERTIFIED PRE-OWNED 2016 FORD EXPLORER WITH 56,000 MILES. ELECTRONIC STEERING GEAR FAILED. LOST POWER STEERING. LUCKILY IT HAPPENED AT LOW SPEED WHILE EXITING A PARKING LOT NEAR HOME - NO ACCIDENT. $2,200.00 REPAIR COST; NO WARRANTY COVERAGE.

Mileage: 56,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 60 MPH, THE STEERING SEIZED FOR APPROXIMATELY 20 MINUTES AND THE TRACTION CONTROL AND STEERING ASSIST FAULT WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND TURNED OFF AND RESTARTED THE VEHICLE; HOWEVER, IT DID NOT RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED BY AN INDEPENDENT TOWING COMPANY TO THE CONTACT'S RESIDENCE. ARUNDEL FORD (1561 PORTLAND RD, ARUNDEL, ME 04046, (800) 889-7171) WAS CONTACTED AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

Mileage: 79,000

AT AROUND 75K MILES THE STEERING BEGAN TO MAKING POPPING/GRINDING NOISES. THE SOUND RESOLVED WITHIN THE SAME TRIP AND STOPPED. IT'S BEEN TWO MONTHS AND THE GRINDING SOUND RETURNED WHILE DRIVING THIS WEEKEND ON A WINDING ROAD WITH MY TWO YEAR IN THE BACK SEAT. WHILE DRIVING AROUND A CORNER AT MODERATE SPEED (35-40 MPH), THE STEERING WHEEL BRIEFLY STUCK AND BROUGHT MY VEHICLE TO THE EDGE OF THE PAVEMENT BEFORE I GAINED CONTROL AGAIN. THE STICKING PERSISTED AROUND CORNERS AND WHILE TURNING BOTH DIRECTIONS. ONCE UNSTUCK, THE STEERING FELT LOOSE AND NEAR UNPREDICTABLE. THE VEHICLE IS NOW AT A LOCAL FORD DEALERSHIP WHO CONFIRMED IT'S A RESULT OF RACK AND PINION FAILURE AND QUOTED AROUND $2500 TO REPAIR. THEY CONFIRMED THIS IS COMMON IN EXPLORERS. MY RESEARCH ALSO SHOWS HUNDREDS OF REPORTS AND COMPLAINTS EXACTLY AS MINE, OFTEN IN FRIGHTENING AND LIFE THREATENING CIRCUMSTANCES. THERE IS SERIOUS POTENTIAL FOR FATAL OUTCOMES WITH THE NATURE AND FREQUENCY OF THIS MALFUNCTION.

Mileage: 80,000

THE FIRST TIME MY STEERING WHEEL GOT STIFF WAS ON 09/13/2019 WHILE TRYING TO MAKE A LEFT TURN ON A CITY STREET. IN THE PROCESS OF MAKING THE LEFT TURN THE STEERING WHEEL GOT STIFF, AND THE STEERING FAULT HILL START AND TRAC LIGHTS WENT ON. I WAS UNABLE TO CONTROL THE WHEEL WHICH CAUSE ME TO GET ONTO OF THE SIDE WALK ALMOST HITTING A TREE. I HAD TO HIT MY BREAKS IN ORDER TO AVOID THE ACCIDENT. MY KIDS BODY JERK BACK AND FORTH REALLY HARD. I TURN MY CAR OFF AND BACK ON, AND THE STEERING WHEEL WAS WORKING AGAIN. I WAS ABLE TO DRIVE HOME SAFELY. THE SECOND TIME THE STEERING WHEEL GOT STIFF WAS ON 10/05/2019. WHILE ON THE A CURVE OF RAMP TO GET OUT OUT THE FREEWAY THE STEERING WHEEL GOT STIFF AGAIN, AND THE STEERING FAULT , HILL START AND TRAC LIGHTS WENT ON AS WELL. ONCE AGAIN I HAD TO HIT THE BREAKS HARD IN ORDER TO AVOID HITTING THE RAIL, AS I WAS NOT ABLE TO CONTROL THE STEERING WHEEL. I TRY TURNING MY CAR OFF AND BACK ON AGAIN TO SEE IF THE STEERING WHEEL WOULD WORK AGAIN BUT IT STILL DID NOT WORK. I HAD TO CALL MY HUSBAND TO COME AND PICK ME UP. I TOOK THE CAR TO THE DEALER AND I WAS TOLD THAT THEY HAD TO REPLACE THE WHOLE POWER STEERING EQUIPMENT WHICH COST ME A TOTAL OF $2350.39.

Mileage: 39,895

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 70 MPH, THE STEERING COLUMN SEIZED AND THE STEERING COLUMN WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE HIGHWAY, PRESSED THE "OK" OPTION ON THE MESSAGE BOARD, AND WAS ABLE TO RESUME NORMAL DRIVING. ALSO, WHILE DRIVING 55 MPH AND HAULING A TRAILER, THE "HILL START ASSIST NOT AVAILABLE" WARNING INDICATOR ILLUMINATED. THE CONTACT PRESSED THE "OK" BUTTON AND THE WARNING LIGHT DISAPPEARED. IN ADDITION, THE ABS, STEERING FAULT SERVICE NOW, AND SERVICE TRACK WARNING INDICATORS ILLUMINATED AT VARIOUS TIMES WHILE DRIVING. DURING THE FAILURE, THE CONTACT PRESSED THE "OK" BUTTON AGAIN AND THE WARNING INDICATORS DISAPPEARED. THE CONTACT TOOK THE VEHICLE TO SUNNYVALE FORD (650 E EL CAMINO REAL, SUNNYVALE, CA 94087, 408-215-9949) AND WAS INFORMED THAT THE REPAIRS WOULD COST $400. AFTER A DIAGNOSTIC WAS PERFORMED, THE DEALER DETERMINED THAT THE WARNING INDICATOR ILLUMINATION WAS LINKED TO A FAULTY BATTERY. THE DEALER WANTED TO TEST THE VEHICLE'S TRAILER HITCH CABLE TO DETERMINE IF THAT CABLE WAS LINKED TO THE FAILURES. IT WAS DIAGNOSED THAT THE STEERING RACK WAS THE CAUSE FOR THE SYSTEM FAILURE AND THE DEALER PROVIDED AN ESTIMATE FOR THE REPAIRS. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

Mileage: 32,000

THE POWER STEERING GEAR FAILED AT 41,000 MILES. BECAUSE OF THIS, THE VEHICLE STEERING WAS UNPREDICTABLE. YOU TURN THE WHEEL, BUT IT MAY NOT STRAIGHTEN BACK OUT. AFTER REVIEWING SOME MESSAGE BOARDS, THIS SOUNDS LIKE A COMMON ISSUE WITH THE 2016 EXPLORER BETWEEN 40K AND 50K. THIS IS A SERIOUS FLAW, AND SERIOUS SAFETY ISSUE. I WAS LUCKY ENOUGH TO ONLY RUN INTO PROBLEMS AT LOWER SPEEDS. HOWEVER IF THIS WOULD HAVE HAPPENED AT HIGHWAY SPEED, WITH MY WIFE AND KIDS IN THE CAR, THERE IS NO TELLING HOW HORRIBLE IT WOULD HAVE BEEN. NOT TO MENTION THE POSSIBILITY OF HITTING OTHERS ON THE ROAD DUE TO LOSS OF STEERING. SEEING HOW THERE ARE MULTIPLE PEOPLE WITH THIS PROBLEM, I BELIEVE THIS HAS TO BE A RECALL.

Mileage: 41,000

MY VEHICLE INTERMITTENTLY DISPLAYED 'STEERING FAULT. SERVICE NOW' MESSAGE ON MY DASHBOARD. UNFORTUNATELY AT FIRST, I DIDN'T THINK MUCH OF IT SINCE IT HAPPENED SO INFREQUENTLY AND THE STEERING WASN'T TOO NOTICEABLE. HAD I KNOWN THEN WHAT I KNOW NOW, I WOULD HAVE RECORDED IT THE FIRST TIME IT OCCURRED. IT WASN'T UNTIL I HIT AROUND 25,000 MILES THAT THE STEERING WAS SLIGHTLY DIFFICULT. I WAS DRIVING THROUGH MY TOWN AND FOUND IT NOTICEABLY HARDER TO TURN THE STEERING WHEEL AROUND CORNERS. THE SAME WARNING APPEARED ON THE DASH, TO WHICH I SCHEDULED AN APPOINTMENT. WHEN I TOOK IT IN TO BE SERVICED FOR THE PREVIOUS RECALL, I REQUESTED FOR THEM TO LOOK INTO THE MESSAGE. TURNS OUT I HAVE A FAULTY EPAS IN MY VEHICLE, ESTIMATING AROUND $2,200 TO REPLACE. WHEN I CONTACTED FORD CUSTOMER SERVICE, THEY REVIEWED MY CASE AND DENIED ANY COVERAGE FOR THIS REPLACEMENT.

Mileage: 25,000

WITHIN THE PAST 2 WEEKS, ON 2 SEPARATE OCCASIONS, THE POWER STEERING HAS GONE OUT WHILE DRIVING. FORD HAS STATED THAT THERE IS NO RECALL. THE FORD DEALERSHIP IN PHOENIXVILLE, PA STATED ON 9/25/19 THAT THE ISSUE IS WITH C200D CODE FOR MOTOR ROTATION ANGLE SENSOR. THEY GAVE AN ESTIMATE THAT THE PART IS 1500 AND LABOR 500.

Mileage: 79,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE RACK AND PINION MOTOR WAS SEIZING. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

Mileage: 72,000

2016 FORD EXPLORER XLT. ELECTRIC POWER STEERING GEAR FAILURE. HAS 82,000 KMS ON IT. $1900 FOR PART. TOTAL REPAIR QUOTED AT $2700 + TAX IN CANADA.

Mileage: 50,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN MAKING LEFT OR RIGHT TURNS OR SLIGHTLY TURNING THE STEERING WHEEL, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT HAD TO JERK THE STEERING WHEEL IN ORDER FOR IT TO TURN. ON ANOTHER OCCASION, WHILE DRIVING, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL QUICKLY BECAUSE THE VEHICLE PULLED TO THE LEFT, THE STEERING WHEEL SEIZED, AND THE ENGINE TURNED OFF. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE POWER STEERING FLUID. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. *BF *TP

Mileage: 92,000

MY 2016 EXPLORER JUST REACHED 85,000 MILES WHEN I STARTED TO HEAR A POPPING SOUND FROM THE FRONT END OF MY VEHICLE, WHILE I WAS PARKING, THE NEXT DAY AS I WAS TURNING ONTO A CITY STREET THE STEERING WHEEL LOCKED FOR A SECOND FOLLOWED BY A LOUD POP. I TOOK THE CAR TO SANDERSON FORD DEALERSHIP AND THEY ADVISED ME, MY RACK AND PINION NEEDS REPLACED. ($2,500) REPAIR COST

Mileage: 85,000

AT JUST 36,300 MILES THE ELECTRONIC STEERING RACK HAS FAILED. A SIMPLE GOOGLE SEARCH SHOWS NUMEROUS FORD VEHICLES WITH THIS ELECTRONIC STEERING SYSTEM HAVING ISSUES WITH AS MANY OR LESS MILES. OF COURSE IT IS OUT OF THE BUMPER TO BUMPER COVERAGE AT THIS POINT. THE STEERING MECHANISM FELT AS THOUGH IT WAS A MANUAL STEERING SYSTEM WHEN IT FAILED AS I WAS ON MY WAY HOME FROM WORK ON A VERY BUSY HIGHWAY. THE WHEEL DOESN'T RETURN TO CENTER AFTER TURNING AND NEEDS TO BE BROUGHT BACK MANUALLY. I'M GLAD THIS DIDN'T RESULT IN A CRASH BUT EASILY COULD HAVE. FORD SHOULD ISSUE A RECALL BEFORE SOMEONE GETS KILLED. AT A COST OF OVER $2000 DOLLARS FOR THE REPAIR, I HAVEN'T BEEN ABLE TO AFFORD IT AND HAVE HAD TO RELY ON OTHERS TO GET BACK AND FORTH TO WORK.

Mileage: 36,250

TRAVELING SOUTH ON HWY65 IN ALABAMA, WE STOPPED AT A REST STOP. WHEN WE STARTED THE EXPLORER BACK UP, THE POWER STEERING ASSIST FAULT ERROR MESSAGE CAME ON AND WE DID NOT HAVE POWER STEERING AT ALL. WE DROVE TO ANOTHER EXIT AND TURNED OFF THE EXPLORER AND THE ERROR MESSAGE WAS GONE AND WE HAD POWER STEERING BACK. WE TRAVELED BACK HOME AND I CALL MY LOCAL FORD DEALER FOR AN APPOINTMENT. I WAS JUST INFORMED THAT I NEED A NEW ELECTRONIC STEERING GEAR AT $2500. MY 2016 EXPLORER HAS ABOUT 47,000 MILES. THIS IS UNACCEPTABLE TO HAVE A POWER STEERING ISSUE ON AN EXPLORER WITH LOW MILEAGE. I BELIEVE THIS IS AN ON-GOING PROBLEM WITH FORD AND THE EARLIER RECALLS OF THIS SAME ISSUE WITH EXPLORERS. ACCIDENTS ARE GOING TO HAPPEN, WHICH WILL BE TRAGIC KNOWING FORD COULD RECALL AND REPAIR THIS ISSUE BEFORE SOMEONE IS KILLED WHEN THEIR POWER STEERING JUST GOES OUT!

Mileage: 47,000

2016 FORD EXPLORER XLT, 86000 MILES. STEERING STICKING WHILE TURNING LEFT/RIGHT WHILE TRAVELING AT ALL SPEEDS. THERE IS ALSO A POPPING NOISE WHEN TURNING RIGHT AT LOW SPEEDS. AFTER INVESTIGATION I HAVE FOUND THE IS A RACK & PINION PROBLEM THAT FORD REFUSES TO RECALL. MANY INSTANCES OF STEERING WHEELS LOCKING WHILE DRIVING WHICH COULD POTENTIALLY BE FATAL. REPAIR COSTS FOR REPLACEMENT ARE $2000-$3000. THIS SHOULD NOT HAPPEN ON A 3 YEAR OLD VEHICLE, AND DEFINITELY NOT TO AMOUNT OF VEHICLES THAT ARE SHOWING THE SAME ISSUE. CONSUMER SAFETY IS DEFINITELY NOT BEING TAKEN INTO CONSIDERATION FOR THIS DEFECT. IT APPEARS MONEY IS THE DRIVING FORCE FOR NOT RECALLING THIS ISSUE BY FORD.

Mileage: 86,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 30 MPH, A BUZZING NOISE OCCURRED AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR DISPLAYED "SERVICE NOW". IN ADDITION, THE STEERING WHEEL SEIZED. THE CONTACT PRESS THE OK BUTTON AND CONTINUE TO DRIVE WITHOUT POWER STEERING TO HIS RESIDENCE. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE SEVERAL OCCASIONS. THE CONTACT CALLED GROVE CITY FORD (1 TAYLOR PLAZA, GROVE CITY, PA 16127, (724) 748-4790) AND BUTLER COUNTY FORD (400 S MAIN ST, BUTLER, PA 16001, (724) 287-2766) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CRS242007579. THE APPROXIMATE FAILURE MILEAGE WAS 53,110.

Mileage: 53,110

WHILE DRIVING MY 2016 FORD EXPLORER, THE POWER STEERING BECAME LOOSE AND MAKING A GRINDING NOISE IN THE FRONT END. THE VEHICLE WAS TAKEN TO A LOCAL FORD DEALERSHIP AND WAS DIAGNOSED WITH A STEERING RACK ISSUE. NEEDS TO BE REPLACED. FORD MOTOR CO WILL NOT PAY FOR THE REPAIR. THIS IS CLEARLY A SAFETY ISSUE. MORE IMPORTANTLY, WHILE MY VEHICLE WAS BEING DIAGNOSED, TWO ADDITIONAL FORD EXPLORERS WERE BROUGHT TO THE SAME DEALERSHIP FOR THE SAME PROBLEM. FORD NEEDS TO RECALL THESE VEHICLES AND MAKE THESE SAFETY REPAIRS. PRIOR TO BRINGING THE VEHICLE TO FORD FOR DIAGNOSTICS I TOOK A VIDEO OF THE DAMAGE AND THE GRINDING SOUNDS IN THE FRONT END.

Mileage: 42,000

MY HUSBAND WAS DRIVING DOWN THE ROAD WHEN A BUNCH OF ERRORS STARTED POPPING UP INCLUDING STEERING ASSIST FAULT, SERVICE ADVANCE TRACK, SERVICE HILL DESCENT, ETC. THE STEERING ON MY CAR IMMEDIATELY LOCKED UP AND HE COULD BARELY GET THE CAR TURNED OFF THE ROAD BEFORE IT SHUT DOWN. IT ALMOST CAUSED AN ACCIDENT AS WE WERE NEARLY REAR-ENDED. I TRAVEL THE INTERSTATE DAILY AND HAD THIS HAPPENED ON THE INTERSTATE INSTEAD OF A CITY STREET IT COULD HAVE RESULTED IN A DEADLY ACCIDENT. I USE THIS CAR TO TRANSPORT MY INFANT AROUND AND IT IS NOT SAFE AT ALL. AN ERROR LIKE THIS COULD KILL MY WHOLE FAMILY.

Mileage: 64,339

MY STEERING STARTING MAKING NOISE AND HESITATING WHEN TURNING DURING CITY TYPE DRIVING. THE NEXT DAY DRIVING BECAME MORE DIFFICULT STEERING ESPECIALLY AT HIGHER SPEEDS ON THE HIGHWAY. I WAS UNABLE TO KEEP THE VEHICLE STRAIGHT CONTINUALLY GOING BACK AND FORTH IN MY LANE. THE FOLLOWING DAY THE WHEEL WOULD NOT TURN AT ALL AND ALL SORTS OF ERROR DISPLAY MESSAGES STARTED. SAYING STEERING FAILURE, STOP AS SOON POSSIBLE, TRACTION CONTROL FAILURE AND MORE. MY EXPLORER IS ONLY 3YEARS OLD WITH LESS THAN 80,000 MILES. IF THIS FAILURE HAPPENED WHILE I WAS DRIVING IT COULD HAVE CAUSED SERIOUS INJURY OR DEATH. FORD IS UNWILLING TO DO ANYTHING TO ADDRESS THIS ISSUE. ONLY THING I COULD GET THEM TO TELL ME IS THAT IT WAS BEING LOOKED IN TO. ONLINE MESSAGE BOARDS SHOW THIS IS A VERY COMMON IN THE 2016 EXPLORERS AND EVEN REOCCURS SOMETIMES AFTER BEING 'FIXED'. SEEMS FORD DOESN'T HAVE A HANDLE ON THE ISSUE AND THIS NEEDS TO BE ADDRESSED ASAP. SEARCHING ONLINE ALSO SHOWS SEVERAL LAWSUITS IN REGARDS TO THIS ISSUE. I'M UNSURE WHY THIS IS NOT BEING ADDRESSED WHEN IT'S CLEARLY A MAJOR, MAJOR SAFETY CONCERN.

Mileage: 78,000

MY VEHICLE HAS 48,950 MILES AND WAS TOLD THAT THE LOUD CLUNKING SOUND MY VEHICLE MAKES WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, IS DUE TO THE STEERING GEAR AND HARDWARE THAT NEEDS TO BE REPLACED. I HAVE SEEN MANY ONLINE COMPLAINTS ABOUT STEERING ISSUE WITH THIS MAKE, MODEL AND YEAR. IT IS CONCERNING TO ME THAT THIS MAY AFFECT THE SAFETY OF MY FAMILY. SUCH AN EXPENSIVE VEHICLE AND TO BE TOLD THAT THIS REPAIR WILL COST OVER $2000 IS UNACCEPTABLE. THIS IS POOR MANUFACTURING AND NOT A NORMAL WEAR AND TEAR ITEM, AND CERTAINLY NOT AT 49,000 MILES.

Mileage: 49,000

I WAS PARKED, WHEN A LOUD SOUND CAME FROM THE MOTOR AREA OF MY 2016 FORD EXPLORER. THE SERVICE ADVANCE TRACK AND THE STEERING FAILURE LIGHT CAME ON ABOUT. I BROUGHT THE CAR TO DEALER AND THEY SAID THAT THE RACK AND PINION IS LEAKING, EVAN THAT ONLY HAD 32, 000 MILES IS NOT COVERED BY WARRANTY BECAUSE EXPIRES A FEW MONTHS AGO, AND IS GOING TO COST $2,230.00 FOR THE PARTS AND LABOR. THE DAY BEFORE I WAS WITH ALL MY FAMILY HAVING FUN AND DRIVING AROUND, I'M THINKING IF THIS PART BREAKS WHILE WE WAS AT INTERSTATE 70, THAT THE SPEED LIMITS IS 70MPH, AND YOU LOSE CONTROL OF THE VEHICLE, IT WILL BE A REALLY BAD OR FATAL ACCIDENT. THERE BEING A LOT OF REPORTS WITH THIS ISSUE. WHAT FORD AND THE NHTSA ARE WAITING TO TAKE ACCION, THAT MORE INCIDENT OCURRED OR PEOPLE DIED TO DO A RECALL. LIKE THEY ARE DOING WITH THE AIR BAGS AFTER A MANY PEOPLE DIED. PLEASE TAKE ACTION TODAY, DON'T WAIT UNTIL IS TO LATE.

Mileage: 32,000

WE EXPERIENCED POPPING NOISES ON THE FRONT END WHILE TURNING AT INTERSECTIONS, PULLING IN AND OUT OF DRIVEWAY AND PARKING SPOTS. DUE TO HAVING TO REPLACE WORN TIRES AT 32K, WE TOOK TO LOCAL QUICK LANE AT OUR ST JOSEPH FORD DEALERSHIP. WE REPORTED THE POPPING NOISES AT THIS TIME AND REQUESTED IT BE LOOKED AT WHILE THEY REPLACED TIRES. THERE WERE NO FINDS AT THIS TIME REGARDING WHAT WAS MAKING THE NOISES. WE CONTINUED TO EXPERIENCE OCCASIONAL POPPING NOISES WHILE TURNING AT INTERSECTIONS, PULLING IN/OUT OF DRIVEWAY AND PARKING SPOTS. ON 8/8/19, WE TOOK TO SAME DEALERSHIP SERVICE DEPARTMENT TO PERFORM FSA19S17, A RECALL WHERE THE REAR SUSPENSION TOE LINK WAS REPLACED AT 38205MI. A 4-WHEEL ALIGNMENT WAS ALSO DONE AT THIS TIME. ON 8/23/19, WE NOTICED THE POPPING HAD GOTTEN WORSE. ON 8/26/19, THE STEERING BRIEFLY SEIZED ROUNDING A CORNER AT APPROXIMATELY 30-35MPH. IT SCARED MY WIFE, AS SHE FELT A BRIEF LOSS OF CONTROL OF THE VEHICLE. ON 8/28/19 WE DROPPED IT OFF AT THE SAME DEALERSHIP AND REPORTED THAT POPPING WAS WORSE AND THE STEERING HAD SEIZED. AFTER THE TEST DRIVES AND ASSESSMENT THEY CALLED TO REPORT THAT THE STEERING RACK WAS FAILING AND WOULD NEED REPLACED. THEY QUOTED $2900.00 FOR REPAIRS. WE HAVE NOT AGREED TO PAY FOR THIS REPAIR. WE HAVE SINCE DISCOVERED THIS IS A WELL KNOWN ISSUE BY FORD AND OTHER VEHICLE OWNERS OF THE SAME MAKE AND MODEL. WE ARE REPORTING IN HOPES THAT FORD WILL RECALL TO RECTIFY THIS SERIOUS SAFETY ISSUE.

Mileage: 38,600

MY STEERING PROBLEM STARTED WHILE DRIVING, WHICH BEGAN WITH A POPPING NOISE WHEN BACKING UP AND THEN A GRINDING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING FORWARD. THE PROBLEM QUICKLY PROGRESSED AND THE VEHICLE BECAME DIFFICULT TO TURN LEFT OR RIGHT WHEN I WAS DRIVING IN TRAFFIC AT AROUND 30 MPH. I HAD TO MUSCLE THE STEERING WHEEL TO TURN THE VEHICLE AND MANAGED TO DRIVE TO THE NEAREST GARAGE. THIS SAME GARAGE WAS VERY AWARE OF THIS PROBLEM WITH THE FORD EXPLORER AND REPAIRED MY VEHICLE AT A COST OF $2417.74. FROM THE TIME THE STEERING PROBLEM BEGAN TO THE TIME THE VEHICLE COULD NOT BE DRIVEN WAS LESS THAN FOUR HOURS. THIS PROBLEM IS VERY DANGEROUS AND THERE SHOULD BE A RECALL FOR IT ASAP!!.

Mileage: 39,000

AT APPROX 65K MILES I NOTICED THE STEERING WHEEL BECOMING STIFF AND A NOISE OF PLASTIC RUBBING IN THE STEERING COLUMN. TODAY AT 67K MILES I TOOK VEHICLE INTO FORD DEALER FOR ANOTHER RECALL TO BE TOLD THE RACK IS BAD. SEEING AS THIS IS SUCH AN ABUNDANT ISSUE WITH THESE VEHICLES, I'M TRYING TO UNDERSTAND HOW THIS ISN'T A SAFETY RECALL. IF THIS PART FAILS WHILE DRIVING IT COULD LEAD TO A CATASTROPHIC CRASH. HONESTLY I'M AFRAID TO HAVE THE DEALER REPLACE IT WITH AN IDENTICAL PART SINCE THERE IS OBVIOUSLY AN ISSUE WITH THE PART IS IT IS CURRENTLY BEING PRODUCED.

Mileage: 65,000

DRIVING AND LOST FULL POWER STEERING CONTROL OF VEHICLE. FORD HAD TO REPLACE POWER STEERING WITH ONLY 47,900 MILES ON VEHICLE.

Mileage: 47,900

EXPLORER SPORT 57800 MILES VEHICLE IS EXPERIENCING POPPING NOISES WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT ALSO HAPPENS WHILE BRAKING THE POPPING IS SIGNIFICANT ENOUGH TO FEEL IN THE STEERING WHEEL AS WELL AS IN THE FLOOR BOARDS ON BOTH FRONT PASSENGER AND DRIVER. THE STEERING WHEEL HAS EXHIBITED EXTREME VIBRATION ENOUGH TO MAKE THE OUTSIDE DRIVER REVIEW MIRROR SHAKE. THE STEERING WHEEL HAS ALSO BEEN STUCK IN THE LEFT TURNING POSITION TWICE WHILE TRYING TO STRAIGHTEN WHEELS BACK OUT. DEALER WANTS $2,500 TO REPAIR IT. THEY ALSO CHARGE ME $140 TO TELL ME IT NEEDED TO BE FIXED.

Mileage: 57,300

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 65 MPH, THE TRACTION CONTROL INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE CONTACT PULLED THE VEHICLE OVER AND ATTEMPTED TO TURN OFF AND RESTART THE VEHICLE, BUT THE STEERING WAS LOCKED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE ENTIRE FRONT RACK AND PINION SYSTEM NEEDED TO BE REPLACED. THE TOTAL COST, INCLUDING TOWING, WAS $2,300. FORD OF HIBBING (2627 E BELTLINE, HIBBING, MN 55746, (218) 262-3881) STATED THERE WERE NO RECALLS AND THE WARRANTY RECENTLY EXPIRED; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR COST. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,060.

Mileage: 31,060

AT 40,906 MILES THE STEERING TOTALLY FAILED. I WAS DRIVING HOME FROM WORK AND LOST ALL STEERING CAPABILITY, THE WHEEL EFFECTIVELY LOCKED UP. TOWED TO DEALER. A STEERING MODULE INSIDE THE GEARBOX FAILED. FROM WHAT I HAVE READ, THIS IS A COMMON ISSUE WITH THE EPDS SYSTEM. THE ENTIRE GEAR ASSEMBLY WAS REPLACED FOR A TOTAL OF $2,234.22 WITH LABOR. AFTER OVER A DOZEN DIFFERENT CALLS TO FOMOCO CUSTOMER SERVICE, THEY AGREED TO COMPENSATE ME A TOTAL OF $525.00 THIS IS AN EXTREMELY DANGEROUS ISSUE AND I AM CONCERNED IT WILL HAPPEN AGAIN.

Mileage: 40,906

WHILE TAKING A 250 MILE TRIP UP THE COAST OF CALIFORNIA, WE STOPPED FOR GAS. WHEN THE 2016 FORD EXPLORER WAS TURNED BACK ON, A "STEERING ASSIST FAULT" ERROR MESSAGE APPEARED ON THE DASHBOARD AND I REALIZED I NO LONGER HAD POWER STEERING. THE POWER STEERING NEVER RETURNED AFTER THAT. I HAD TO DRIVE THE VEHICLE 250 MILES BACK HOME WITH NO POWER STEERING. I TOOK IT TO THE LOCAL FORD DEALER, AND I WAS TOLD THE REPAIRS WOULD NOT BE COVERED UNDER ANY WARRANTY SINCE MY VEHICLE NOW HAS JUST OVER 50,000 MILES ON IT. I AM WAITING FOR THE ESTIMATE ON THE REPAIRS.

Mileage: 200

I WAS DRIVING 55MPH ON THE HIGHWAY WHEN MY POWER STEERING STOPPED WORKING. IT WAS VERY HARD TO DRIVE AND CONTROL THE CAR. I COULD OF EASILY CRASHED AND KILL MYSELF OR SOMEONE ELSE. I HAD JUST PURCHASED THIS CAR LESS THEN A WEEK BEFORE AND I TOOK IT TO THE FORD DEALERSHIP I BOUGHT IT FROM. THEY SAID THEY COULD NOT COVER IT AND I HAVE TO PAY OVER $2000 TO GET IT FIXED.

Mileage: 60,000

I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN ALL THE WARNING LIGHTS FOR THE POWER STEERING STARTING FLASHING ON MY DASH AND MY STEERING LOCKED UP. I ALMOST HAD AN ACCIDENT GOING DOWN THE ROAD. THE GARAGE I HAVE TAKEN IT TO HAVE TOLD ME THAT THE POWER STEERING CONTROL MODULE AND THE RACK AND PINION ARE WHAT NEEDS REPLACING AND IT'S $1950.00. I'VE READ HUNDREDS OF OTHER PEOPLE'S STORIES ABOUT THIS EXACT SAME THING HAPPENING TO THEM AND COSTING THEM ANYWHERE FROM $2-$4000 TO FIX. AND IT'S ALWAYS HAPPENING WHEN THE VEHICLES ARE AROUND 20-40,000 MILES AND IT'S ALWAYS BEEN FORD EXPLORERS 2016-2018 MODELS. MY EXPLORER IS AT 102,000 MILES. THERE NEEDS TO BE A RECALL ON THESE PARTS ASAP BEFORE SOMEONE DIES FROM THIS HAPPENING!

Mileage: 102,000

STEERING STARTED MAKING A POPPING NOISE WHEN TURNING THE WHEEL TO THE RIGHT. COULD NOT FEEL ANYTHING IN THE STEERING WHEEL WHEN IT HAPPENED. POPPING CHANGED FROM A SINGLE POP WHEN TURNING RIGHT TO MULTIPLE POPS. TOOK TO FORD DEALER. FORD SAID NOT TO DRIVE AS THE STEERING COULD LOCK UP CAUSING AN ACCIDENT. FORD REPLACED THE STEERING GEAR AND SAID THIS WAS A KNOWN AND FREQUENTLY OCCURRING PROBLEM.

Mileage: 77,981

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING SEIZED. THE CONTACT REGAINED CONTROL OF THE STEERING AND DROVE TO PURVIS FORD LINCOLN (3660 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 898-3000). THE DEALER DIAGNOSED THAT THE RACK AND PINION FAILED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 23972804. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000.

Mileage: 33,000

STEERING RACK/STEERING GEAR FAILURE CAUSING CAR TO LOSE CONTROL AND RUN OFF ROAD INTO SHOULDER/DITCH. ALLOY WHEEL BENT WITH RUNNING OFF ROAD. NO INJURY OR BODILY HARM AS THIS OCCURRED IN A LOW TRAFFIC AREA AT ABOUT 30MPH. STEERING WHEEL WOULD LOCK INTO TURNS. CAR STEERING WHEEL VERY HARD TO TURN CAR UNCONTROLLABLE AT ANY HIGHER RATE OF SPEED. NOT COVERED UNDER MANUFACTURE WARRANTY OR RECALL. MILEAGE AT FAILURE: 53257 PART # FB5Z*3504*V GEAR ASY- STEERING COST $1310.40 AFTER LABOR AND TAX REPAIR TOTAL CAME TO $1826.60

Mileage: 53,250

HAD JUST RETURNED TO BATON ROUGE,LA FROM BILOXI MS, STOP TO DROP OFF OUR TRAVELING GUEST AT THEIR HOME RESTARTED THE VEHICLE AND A STEERING ASSIST ERROR CODE APPEARED ALONE WITH TWO OTHER CODES UPHILL START AND ONE FOR TRACTION. THERE WAS NO WARNING OR INDICATION SOMETHING WAS WRONG

Mileage: 71,000

STEERING WENT OUT ON THE VEHICLE. DIAGNOSED AS THE STEERING GEAR/RACK. STARTED WITH MAKING A GRINDING NOISE WHEN TURNING AND EVENTUALLY FAILED. ONLY 40,000 MILES ON VEHICLE.

Mileage: 40,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. IN ADDITION, THE MESSAGE "STEERING FAULT" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO KEITH HAWTHORN FORD (617 NORTH MAIN ST, BELMONT, NC) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

Mileage: 88,000

I WAS PARKED AT THE AIRPORT. WHEN I STARTED MY CAR I RECEIVED A WARNING "STEERING ASSIST FAULT SERVICE REQUIRED" THE POWER STEERING WAS COMPLETELY DISABLED AND I WAS NOT ABLE TO DRIVE THE VEHICLE WITHOUT GREAT DIFFICULTY. I HAD TO DRIVE IT HOME AND IT WAS EXTREMELY DANGEROUS. THE VEHICLE WAS PARKED WHEN I GOT THE WARNING.

Mileage: 45,290

ON THE HIGHWAY WITH MY FAMILY IN THE CAR "STEERING FAULT" LIGHT CAME ON AND THE STEERING WHEEL GOT HARD TO TURN. LUCKILY I WAS CLOSE TO HOME AND STARTED GOING HOME. JUAT AS I PULLED INTO MY DRIVE WAY "STEERING LOSS" LIGHT CAME ON AMD I COULD NO LONGER TURN MY STEERING WHEEL. LUCKILY NO ONE WAS INJURED. HAVING THE VEHICLE TOWED TO DEALERSHIP.

Mileage: 41,269

WHILE IN MOTION THE VEHICLES STEERING SUDDENLY BECAME "STICKY" AND MAKING A GRINDING SOUND. SHORTLY AFTER THE CAR BECAME HARD TO CONTROL WHILE IN MOTION BECAUSE IT HAD LOST POWER STEERING. THE CAR IS ONLY 3 YEARS OLD AND THE REPAIR IS VERY EXPENSIVE AS WELL AS NOT GUARANTEED BECAUSE THE PART IS FATLY AND IT CAN HAPPEN AGAIN.

Mileage: 63,599

I STARTED HAVING PROBLEMS WITH THE STEERING WHEEL AT 16,000 MILES. I TOOK THE VEHICLE TO MY LOCAL FORD DEALERSHIP EACH TIME, ONLY TO BE TOLD IT MUST BE GIVING A CODE SO THEY CAN FIGURE OUT THE PROBLEM. MY EXPLORERS STEERING PROBLEM WOULD CORRECT ITSELF IF I TURNED OFF THE IGNITION & STARTED BACK. IN JULY 2019 AT 46,636 MILES I LOST ALL STEERING. I HAD THE EXPLORER TOWED INTO MY LOCAL FORD SERVICE CENTER AND WAS TOLD IT IS A STEERING GEAR THAT NEEDS TO BE REPLACED. THIS IS A VERY DANGEROUS PROBLEM WITH THESE VEHICLES THAY I FEEL NEEDS TO BE ADDRESSED ASAP!

Mileage: 36,636

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 50 MPH, THE 'POWER STEERING FAULT ASSIST' MESSAGE APPEARED ON THE INSTRUMENT PANEL AND THE POWER STEERING SEIZED. THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO STEER THE VEHICLE. THE CONTACT DROVE TO MAGIC CITY FORD (51 NORTHRIDGE LN, LEXINGTON, VA 24450, (540) 463-3196) AND WAS INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER ORDERED THE PART, WHICH WAS EXPECTED TO ARRIVE ON JULY 30, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 44,000.

Mileage: 44,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MADE A GRINDING NOISE WHILE THE VEHICLE WAS MAKING A TURN. ALSO, THE STEERING WHEEL BECAME STIFF AND RESISTANT WITHOUT WARNING. TED BRITT FORD OF CHANTILLY (FORD BUILDING, 4175 AUTO PARK CIR, CHANTILLY, VA 20151, (703) 454-0008) WAS CONTACTED AND STATED THAT DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED 5 TIMES. THE FAILURE MILEAGE WAS 37,000.

Mileage: 41,000

WHILE DRIVING ON THE HIGHWAY AT 65 MPH I NOTICED MY STEERING WHEEL BECOME SHAKY AND UNCONTROLLABLE . I WAS FEELING UNSAFE AND MOVED TO THE RIGHT LANE AND WITHIN SECONDS THE STEERING WHEEL FROZE UP AND WARNING LIGHTS WENT ON. I GLIDED TO THE SHOULDER. TURNED THE CAR OFF. TRIED SEVERAL TIMES TURNING IT BACK ON BUT WARNING LIGHTS AND STEERING WHEEL WAS STILL LOCKED. HAD THE CAR TOWED.

Mileage: 93,000

TURNING STEERING WHEEL MAKES A GRINDING NOISE. STEERING GETS STUCK WHEN TURNING LEFT OR RIGHT AND HAS TO BE FORCED BACK TO CENTER. DOES NOT RETURN ON ITS OWN. HAPPENS WHILE SITTING OR DRIVING. IF YOU MAKE A TURN ON THE STREET IT WILL SEND YOU OFF THE ROAD OR INTO ANOTHER LANE IF YOU DO NOT FORCE THE STEERING WHEEL BACK. THE STEERING RACK IS BAD. 3 YEAR OLD EXPLORER. AFTER RESEARCHING MORE ALMOST EVERY OTHER YEAR OF EXPLORER IN THE TEENS HAS HAD A RECALL FOR THE STEERING GEAR EXCEPT 15/16. THERE ARE A LOT OF COMPLAINTS FOR 2016 STEERING GEARS. ARE WE WAITING FOR SOMEONE TO GET KILLED FIRST?

Mileage: 75,000

MAKING A RIGHT TURN AT 20MPH ON A CITY STREET AND STEERING WHEEL STARTED LOCKING UP. FOUND IT UNERVING AND DIFFICULT TO COME OUT OF THE TURN. THIS CAUSED ME TO MAKE A DANGEROUS STOP IN A ACTIVE INTERSECTION.

Mileage: 38,000

DASH WARNING MESSAGE STATES "STEERING SYSTEM FAULT". POWER STEERING NO LONGER ACTIVE. EXTREMELY DIFFICULT TO TURN WHEEL. HAD TO MUSCLE CAR TO SAFE LANE. NOT DRIVE-ABLE.

Mileage: 26,000

WIFE WAS DRIVING VEHICLE AND STARTED TO HEAR GRINDING NOISE WHEN TURNING. SHE THOUGHT IT WAS OUT OF POWER STEERING FLUID. SHE DID RESEARCH AND FOUND OUT THERE IS NOT POWER STEERING THAT IT IS ELECTRONIC CONTROL. FORD KNOWING THERE IS ISSUES WITH EARLIER YEARS THAT THEY HAD RECALLS ON 2011-2013 MODEL YEARS. BEFORE IT COMPLETELY WENT OUT. DROVE IT TO OUR MECHANIC TO REPAIR.

Mileage: 81,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE CONTACT'S WIFE WAS DRIVING IN REVERSE, THE STEERING WHEEL SEIZED. SHE HAD TO USE EXCESSIVE STRENGTH TO TURN THE STEERING WHEEL. THE VEHICLE WAS DRIVEN TO COLUMBIA FORD OF TENNESSEE (115 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401, (931) 388-2463) WHERE IT WAS DIAGNOSED THAT A NEW RACK AND PINION NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED, BUT PLANNED TO BE REPAIRED IN A FEW DAYS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE STEERING FAILURE LIGHT CAME ON ABOUT 2 WEEKS AGO AND I BROUGHT TO DEALER. THEY SAID IT WAS NOT THE STEERING BUT THE BATTERY PUTTING OUT THE WRONG VOLTAGE AND CAUSED THE SENSOR TO COME ON. TODAY I ACTUALLY LOST STEERING ON THE VEHICLE WHILE DRIVING ABOUT 30 MILES ON A LOCAL STREET. THE STREET CURVED AND I COULD NOT TURN THE WHEEL. THE STEERING FAULT LIGHT CAME ON AND CAR SAID THAT THE TERRAIN ASSIST AND HILL ASSIST WAS DISABLED (WAS NOT USING). I WAS ABLE TO PUT MY HAZARDS ON, AND STRUGGLE WITH THE STEERING TO PULL OVER. I ONLY HAVE 42000 MILES ON THIS VEHICLE AND HAVE HAD NUMEROUS ELECTRICAL PROBLEMS WITH THIS CAR, INCLUDING REPLACING THE APIM. I HAVE A 16 YEAR OLD, THAT JUST STARTED DRIVING WITH ME IN THIS CAR, AND I DO NOT THINK IT IS SAFE. I TRULY BELIEVE THERE IS SOME WIRING PROBLEM OR ELECTRICAL PROBLEM THAT FORD IS IGNORING. I SEE MANY PEOPLE POSTING THIS SAME DANGEROUS STEERING FAULT ISSUE, AND IT NOT GETTING FIXED.

Mileage: 42,000

THIS WILL BE THE SECOND TIME IN A COUPLE OF YEARS THAT MY STEERING ON MY CAR HAS JUST QUIT WHILE I WAS DRIVING IT. I WAS, LUCKILY, SITTING IN A PARKING LOT, PARKED. WHEN I PUT MY CAR IN DRIVE AND TURNED MY WHEEL MY STEERING ABILITY WAS SUDDENLY WAS GONE AND I HAD THE "HILL ASSIST DISABLED" LIGHT TO COME ON, "ADVANCE TRAC CONTROL LIGHT" FLASHED, AND THE STEERING LOSS LIGHT CAME ON. I HAD NO CAPABILITY TO TURN MY WHEEL WITHOUT PUTTING ENORMOUS EFFORT. IT'S AS IF ALL MY POWER STEERING DIED. THIS IS THE SECOND TIME THIS HAS HAPPENED.

Mileage: 92,000

I TOOK IT TO FORD FOR A RECALL ON A SUSPENSION ISSUE AND THEY FOUND THAT THE STEERING RACK NEEDED REPLACED AS WELL AS IT WAS MAKING A CLUNKING NOISE. I DO RECALL A CLUNKING NOISE WAS MADE SPORADICALLY WHEN TURNING INTO PARKING SPACES PRIOR TO TAKING IT TO FORD. I FIND IT ODD THAT A VEHICLE THAT IS 3 YEARS OLD IS HAVING SUCH AN ISSUE.

Mileage: 61,000

THE EXPLORER HAD 39,000 MILES ON IT AND THE RACK AND PINION NEEDS TO BE REPLACED. THIS CAR HAD A 36,000 MILE WARRANTY. I CONTACTED FORD CUSTOMER SERVICE, ASKED FOR AN EXTENSION OF THE WARRANTY AND FOR THEM TO COVER SOME OR PART OF THIS REPAIR, BECAUSE IT IS HIGHLY UNUSUAL FOR THESE PARTS TO FAIL AT SUCH A LOW MILAGE. THEY SAID THEY HAVE NO RESPONSIBILITY OUTSIDE OF THE 36,000 WARRENTY. BUT AFTER I GET IT FIXED I CAN BUY AND EXTENDED WARRENTY THROUGH THEM. THIS REPAIR WILL COST ME 2,400 DOLLARS .

Mileage: 39,000

STEERING FAULT ALARM 3 TIMES OVER 2 WEEKS, DEALER SERVICE SEES ERROR CODE C200D, COULD NOT SAY WHATS WRONG, ADVISED TO REPLACE STEERING RACK. STEERING FAULT HAPPENED WHILE DRIVING ON HIGHWAY TWICE AND ONCE BACKING IN DRIVEWAY. MANY COMPLAINTS OF THIS ONLINE, FORD SHOULD BE DOING A RECALL TO FIX. 67886 MILES ON MY VEHICLE. COST TO REPLACE STEERING RACK AROUND $2000.00.

Mileage: 67,886

I BROUGHT MY 2016 FORD EXPLORER SPORT INTO LHM DRAPER ON APRIL 29TH WITH SOME SERVICE CONCERNS. THE MOST IMPORTANT PROBLEM WAS A CLUNKING/KNOCKING/BUCKLING NOISE IN THE FRONT END WHEN TURNING THE WHEEL. AFTER LEAVING THE CAR FOR 12 DAYS I DISCOVERED THEY DID NOT FIX ANYTHING. FOR THE NEXT 9 DAYS AS I DROVE THE CAR I NOTICED THAT THE CLUNKING NOISE WAS STILL VERY MUCH PRESENT AND HAPPENING EVERY SINGLE DAY. THERE WASN'T A SINGLE DAY THAT I DIDN'T HEAR THIS NOISE. I TOOK THE CAR BACK IN ON MAY 24TH AGAIN FOR A CLUNKING/KNOCKING NOISE IN FRONT END WHEN THE WHEEL IS TURNED. ALSO A WHINING/WINDING NOISE FROM THE STEERING WHEEL. I PICKED THE CAR UP ON JUNE 4TH ONLY TO DISCOVER IT STILL WASN'T FIXED. I HAVE SENT SEVERAL MESSAGES TO THE DEALER WITH NO RESPONSE. THE CAR MAKES THIS NOISE DAILY. TO MY DISMAY, I DID SOME GOOGLE SEARCHES ON THE INTERNET YESTERDAY FOR POTENTIAL CAUSES OF THIS KNOCKING NOISE AND DISCOVERED THIS IS A HUGE PROBLEM WITH FORD EXPLORERS!!! THERE ARE HUNDREDS AND HUNDREDS OF COMPLAINTS!!! I ALSO UNDERSTAND FORD RECALLED EARLIER MODEL YEAR EXPLORERS WITH POWER STEERING PROBLEMS WITH THIS SAME KNOCKING NOISE. I AM CONCERNED THAT I AM NOW OUTSIDE OF MY WARRANTY PERIOD. I KNOW ALL TOO WELL ABOUT THAT. WE HAVE A 2006 FORD F350 WITH ONLY 55,000 MILES SITTING ON THE SIDE OF OUR HOUSE THAT HASN'T BEEN DRIVABLE FOR YEARS. ABOUT A YEAR AFTER WE BOUGHT THE TRUCK, WE BEGAN HAVING PROBLEMS WITH OVERHEATING AND ONE DAY IT STARTED BLOWING WHITE SMOKE. WE IMMEDIATELY TOOK IT TO THE DEALER AND WERE TOLD THAT THIS PARTICULAR TRUCK HAS PROBLEMS WITH THE EGR COOLER. THE VEHICLE WAS SERVICED, BUT SOMETIME AFTER THE WARRANTY EXPIRED IT BEGAN EXPERIENCING THE SAME PROBLEMS AND FORD WASHED THEIR HANDS OF IT. WE'VE BEEN TOLD THAT IT WILL COST OVER $10K TO GET IT FIXED. SO THERE IT SITS! THIS VEHICLE IS ONLY 3 YEARS OLD WITH 33,000 MILES.

Mileage: 33,000

I WAS DRIVING BACK TO WORK FROM MY BREAK WHEN I WAS ABOUT TO PARK MY CAR THE POWER STEERING GOT LOCKED SUDDENLY. THANKS TO GOD I WAS NOT IN FULL MOTION OTHERWISE I WOULD HAVE BEEN MESSED UP EVERY WAYS. THIS CAR IS JUST DRIVING ME CRAZY EVERYDAY I NOTICE SOME KIND A STUPID NOISE. I BOUGHT THIS VEHICLE NOT TOO LONG AGO. THE DEALER KNOWINGLY GAVE ME FAULTY CAR RIGHT NEXT DAY I TOOK IT BACK TO FIX THE CARBONMONOAXIDE PROBLEM AND NOW THE STEERING LOCKED ON ME.

Mileage: 55,500

HAD THE RACK AND PINION STEERING FAIL AT 30,000 MILES ,WHEN I TURNED THE STEERING WHEEL EVEN SLIGHTLY IT SOUNDED LIKE METAL WAS GRINDING.

VEHICLE IS EXPERIENCING POPPING NOISES WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT ALSO HAPPENS WHILE BRAKING THE POPPING IS SIGNIFICANT ENOUGH TO FEEL IN THE STEERING WHEEL AS WELL AS IN THE FLOOR BOARDS ON BOTH FRONT PASSENGER AND DRIVER. THE STEERING WHEEL HAS EXHIBITED EXTREME VIBRATION ENOUGH TO MAKE THE OUTSIDE DRIVER REVIEW MIRROR SHAKE. THE STEERING WHEEL HAS ALSO BEEN STUCK IN THE LEFT TURNING POSITION TWICE WHILE TRYING TO STRAIGHTEN WHEELS BACK OUT.

Mileage: 42,000

BROUGHT TRUCK IN FOR DIAGNOSIS, PROBLEM WITH POWER STEERING. WE WERE TOLD THE STEERING COLUMN OR RACK IS FAILING AS WELL AS THE GEARBOX. THE TRUCK IS ONLY TWO AND HALF YEARS OLD SHOULD NOT BE HAPPENING IT ONLY HAS UNDER 108K MILES ON IT. THE REPAIR WOULD COST NEARLY $2,200. UNACCEPTABLE! I ALREADY HAVE A REBUILT TRANSMISSION.

Mileage: 107,500

STEERING FAULT WARNING CAME ON THREE TIMES. THE THIRD TIME, STEERING ALSO FROZE UP AND THE TRACTION CONTROL WARNING LIGHTS CAME ON; I TURNED OFF THE MOTOR AND THEN BACK ON AND THE STEERING WORKED AGAIN. I TOOK IT TO THE DEALER AND THEY DID AN SOFTWARE UPDATE. THE NEXT DAY, THE WARNING LIGHT CAME ON AGAIN. THE MECHANIC READ THE CODE FOR THE WARNING AND IT IS C200D-49.

Mileage: 76,000

THE STEERING HAS BECOME VERY DIFFICULT AND A NOISE OF A 'GRATING' SOUND IS OCCURRING. THIS MORNING I HAD TROUBLE KEEPING IT STRAIGHT. THE VEHICLE HAS LESS THAN 50K MILES - OWNED IT FOR ABOUT 6 MONTHS

Mileage: 49,500

I WAS DRIVING DOWN THE HIGHWAY GOING APPROX 50 MPH WHEN MY STEERING WHEEL LOCKED UP AND AUTOMATICALLY PULLED ME TOWARDS ONCOMING TRAFFIC. I HAD TO FORCEFULLY PULL OFF OF THE ROAD. WE TOOK IT TO THE DEALERSHIP AND THEY SAID THE EPAS IS BAD. FROM DOING RESEARCH I HAVE LEARNED THIS IS ACTUALLY A COMMON ISSUE. IT WAS TERRIFYING FOR ME, ESPECIALLY BECAUSE MY 2 YO AND 3 MONTH OLD CHILDREN WERE IN THE VEHICLE WITH ME WHEN THIS OCCURRED. THERE IS ONLY 61K MILES ON THIS VEHICLE THAT WE HAVE ONLY HAD FOR 7 MONTHS. THIS NEEDS TO BE RECALLED BEFORE THERE ARE FATALITIES- IF THERE HAVEN'T BEEN ALREADY!!!

Mileage: 61,000

WHILE DRIVING, I NOTICED SOME 'STICKING' OR 'JERKING' IN THE STEERING. ALSO, A GRINDING SOUND WHEN TURNING THE WHEEL, WHILE SITTING STILL OR WHILE DRIVING. BEING MEMORIAL DAY WEEKEND, WE HEADED TO FORD DEALERSHIP TO DROP OFF FOR SERVICE, ON THE WAY TO THE DEALERSHIP, THE DASH WARNINGS STARTED FLASHING. SERVICE ADVANCE TRAC, NO HILL ASSIST, AND SERVICE STEERING ASSIST NOW. WE MADE IT TO THE DEALERSHIP, AFTER A SCARY RIDE THERE! 2016 WITH 65,000 MILES. $2500 IN REPAIRS. DEFINITELY SCARY, AND CERTAINLY A SAFETY ISSUE HAD THE STEERING SEIZED AT A HIGH RATE OF SPEED.

WHILE DRIVING RECEIVED A WARNING LIGHT STATING, "LOSS OF STEERING-SERVICE ADVANCE TRACK". IMMEDIATELY AFTER THE WARNING THE STEERING LOCKED UP AND WOULD NOT STEER. TOWED TO DEALER AND ADVISED THAT THIS HAPPENS FREQUENTLY AND REPLACED THE RACK AND PINION AND ELECTRONIC STEERING CONTROL. STEERING IMMEDIATELY LOCKED UP.

Mileage: 37,700

I HAVE HAD THIS USED CAR 2 MONTHS AND IT ONLY HAS 25K ON IT, THE STEERING COLUMN IS GRINDING AND FEELS VERY TIGHT WHEN DRIVING, ALMOST LIKE YOUR DRIVING ON A FLAT .DEALERSHIP OFFERED TO FIX IT FOR $2000.00 '.ARE YOU KIDDING? SHOULD BE A RECALL LIKE OLDER YEARS ARE.

Mileage: 24,675

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO BALISE TOYOTA OF WARWICK (LOCATED AT 1400 POST RD, WARWICK, RI 02888, (401) 352-5911) WHERE IT WAS DIAGNOSED THAT THE INNER TIE ROD ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 61,653.

Mileage: 61,653

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING OUT OF A PARKING LOT, A WHINING SOUND WAS HEARD FROM THE FRONT DRIVER'S SIDE WHEEL. IN ADDITION, THE STEERING COLUMN MADE A POPPING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. FURTHERMORE, WHILE DRIVING AND MAKING LEFT TURNS, THE WHINING AND POPPING NOISE OCCURRED. THE VEHICLE WAS TAKEN TO VIVA FORD (LOCATED AT 5550 N DESERT BLVD, EL PASO, TX 79912, (915) 834-2800) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER AND PASSENGER HUB ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AFTER LEAVING THE DEALER. THE CONTACT IMMEDIATELY CALLED DEALER AND SHE WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER: CAS21646401-Y3N9W3. THE APPROXIMATE FAILURE MILEAGE WAS 59,500.

Mileage: 59,500

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL JERKED SLIGHTLY WHILE TURNING IN EITHER DIRECTION. THE MESSAGE "STEERING FAILURE" SUDDENLY DISPLAYED AND THE POWER STEERING MALFUNCTIONED, WHICH CAUSED THE STEERING WHEEL TO BECOME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO WALLS FORD (2 MERRILL ST, SALISBURY, MA) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK AND GEAR ASSEMBLY WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,500. *BF *JB

Mileage: 43,500

MY STEERING RACK/PINION HAS GONE COMPLETELY OUT. AT FIRST THE STEERING WHEEL WOULD MAKE NOISES WHEN TURNING, HOWEVER NOW IT IS COMPLETELY IMPOSSIBLE TO DRIVE. I HAVE RESEARCHED AND PREVIOUS MODEL EXPLORERS HAVE HAD THE EXACT SAME ISSUES AND MULTIPLE 2016 MODELS ARE EXPERIENCING THE SAME PROBLEM. I CAN'T FIND A PART, I CAN'T DRIVE MY VEHICLE. WHAT IS NEEDED FOR A RECALL TO HAPPEN ON THIS MODEL?

LOSS OFF POWER STEERING AND STABILITY CONTROL

Mileage: 103,448

WHILE STOPPED AND ATTEMPTING TO TURN MY STEERING WHEEL TO THE RIGHT OR LEFT TO MANEUVER OUT OF A PARKING SPACE, BACKING INTO MY DRIVEWAY OR SIMPLY MAKING A RIGHT OR LEFT TURN, I WOULD HEAR A POPPING NOISE COMING FROM THE STEERING MECHANISM. THE NOISE DID NOT HAPPEN ALL THE TIME AND I COULD GO A MONTH OR SO WITHOUT HEARING IT AT ALL. I TOOK THE VEHICLE INTO THE DEALERSHIP FOR AN OIL CHANGE AND ASKED FORD TO DO A VISUAL INSPECTION OF MY STEERING MECHANISM TO MAKE SURE NOTHING APPEARED TO BE OBVIOUSLY IDENTIFIABLE. EXPLAINED TO FORD THAT THE POPPING NOISE COMES AND GOES. I WAS TOLD THAT EVERYTHING LOOKED TO BE IN GOOD SHAPE AND NOTHING WAS LOOSE. A COUPLE OF MONTHS LATER THE POPPING NOISE WAS REPLACED WITH STEERING RESISTANCE AND GRINDING AS I TURNED THE STEERING WHEEL IN A PARKED POSITION AND WHILE DRIVING. FURTHERMORE, WHEN CHANGING LANES THE VEHICLE APPEARED TO HAVE TOO MUCH PLAY IN THE STEERING WHEEL AND WOULD HAVE TO BE PULLED BACK TO CENTER. THIS APPEARS TO BE A SERIOUS SAFETY ISSUE, SO I RESEARCHED "2016 FORD EXPLORER STEERING COMPLAINTS" AND WAS SURPRISED TO FIND HUNDREDS OF STEERING COMPLAINTS JUST LIKE MINE. MY VEHICLE CURRENTLY HAS ROUGHLY 69,800 MILES, HOWEVER, THE COMPLAINTS I READ DEALT WITH VEHICLES BETWEEN 22,000 - 80,000 MILES. I DROPPED MY CAR OFF TODAY AT FORD TO HAVE THE PROBLEM ASSESSED. MY VEHICLE IS NOT UNDER WARRANTY AND THIS MAY BE SOMETHING I HAVE TO PAY OUT OF POCKET FOR. WITH THE NUMBER OF COMPLAINTS I WAS ABLE TO UNCOVER WITH A SIMPLE GOOGLE SEARCH I'M SURE FORD IS AWARE OF THE STEERING MECHANISM DEFECTIVE AND A RECALL SHOULD BE ORDERED. THERE IS NO WAY A MAJOR PART SUCH AS THE STEERING MECHANISM SHOULD BE FAILING ON ANY VEHICLE. I ENCOURAGE THE NHTSA TO LOOK INTO THE HUNDREDS IF NOT THOUSANDS OF OTHER COMPLAINTS RELATED TO THE 2016 - 2018 FORD EXPLORER STEERING ASSEMBLY.

Mileage: 69,800

TAKATA RECALL. WHENEVER I MANEUVER SLOWLY WHEN I PARK HORIZONTALLY, I CAN HEAR CRACKLING SOUND AND THIS WAS FIXED TWICE BY FORD DEALER. RECENTLY, THE DASHBOARD HAD WARNING THAT STEERING IS NOT WORKING. THE STEERING BECAME STIFF RIGHT AWAY AND STIFFER THAT HAVE TO DRIVE SLOWLY AND TURN ON MY HAZARD LIGHT THE NEXT 3 MILES TO REACH HOME. I COULD HARDLY TURN THE WHEEL THAT HAVE TO AVOID ROADS WHERE I HAVE TO TURN. IT WAS FIXED BY SAME DEALER AND GOT MY VEHICLE AFTER A WEEK. THE MILEAGE IS 18,000 AND NOW I'M NOT CONFIDENT TO TAKE MY 3 YEAR OLD CAR ON LONG DISTANCE DRIVE. THE SUSPENSION WAS FIXED AS WELL MID 2018 FOR THE CAR IS RUNNING LIKE A 20 YEAR OLD TRUCK ON THE ROAD.

Mileage: 18,000

AFTER 44K MILES THE STEERING RACK IS COMPLETELY BROKEN AND REQUIRES A FULL REPLACEMENT. THIS IS GREATER THAN $2500 COST FOR A NEW CAR CAR MAKES A LOUD MECHANICAL CLUNKING SOUND WHEN TURNING RIGHT. HAD IT REVIEWED BY LOCAL FORD DEALER AND THEY SAID BEARINGS ON THE RACK AND PINION ASSEMBLY ARE GOING. THIS IS A SAFETY ISSUE WHERE A NEW CAR WITH SUCH LOW MILES HAS A STEERING SYSTEM THAT REQUIRES FULL REPLACEMENT. INTERNET SEARCHES HAVE SHOWN MANY INSTANCES OF PEOPLE REQUIRING A REPLACEMENT OF THE SYSTEM.

Mileage: 44,000

STARTED HEARING GRINDING NOISE WHEN TURNING LEFT OR RIGHT. RACK AND PINION WENT BAD AT 78000 MILES.

Mileage: 78,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHUT DOWN WITHOUT WARNING. THE VEHICLE WAS TOWED TO ROUNTREE FORD (318-798-3673, LOCATED AT 8770 BUSINESS PARK DR, SHREVEPORT, LA 71105) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE FAILURE WAS REPAIRED. AFTER THE REPAIR, WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT BELT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WRAY FORD (318-686-7300, LOCATED AT 2851 BENTON RD, BOSSIER CITY, LA 71111) WHERE THE SEAT BELT HARNESS, BUCKLE, AND COMPUTER MODULE WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED AN EXTENDED WARRANTY, STATING THAT NOTHING ELSE COULD BE DONE. LATER ON, WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING LOST POWER. AN UNKNOWN WARNING INDICATOR REGARDING A VISIT TO THE DEALER ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO WRAY FORD WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED. *TR

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE STEERING AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO PARKWAY FORD LINCOLN (LOCATED AT 311 COMMERCIAL PKWY, DOVER, OH 44622, (330) 343-6681) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Mileage: 48,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 25 MPH, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE STEERING AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO PARKWAY FORD LINCOLN (LOCATED AT 311 COMMERCIAL PKWY, DOVER, OH 44622, (330) 343-6681) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Mileage: 48,000

RANDOMLY, CAR BEGAN MAKING A GRINDING NOISE WHEN TURNING ONE DAY. TOOK CARE INTO SHOP AND DISCOVERED THAT STEERING RACK NEEDS TO BE REPLACED. CAR ONLY HAS 70K MILES AND WILL COST $2,300 TO REPAIR.

Mileage: 70,000

"TAKATA RECALL "WAS DRIVING SLOWLY MAKING TURN AND SUDDENLY COULD NOT MOVE STEERING WHEEL BUT VEHICLE WAS STILL MOVING A BIT .. COULD NOT STOP IT ... COULD NOT GO FORWARD ... NO BACKWARD ....THANKS GOD THAT WAS IN THE ALLEY WITH NO PEOPLE OTHERWISE SOMEBODY WOULD GET HIT... JUST CARS AROUND BUT I DID NOT HIT ANY ...THANKS GOD ...HORIBLE EXPERIENCE ...

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING LOST POWER AND THE POWER STEERING, BRAKE ASSIST, AND OTHER UNKNOWN INDICATORS ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO HIS RESIDENCE WHERE THE STEERING WHEEL LOCKED. THE VEHICLE WAS TOWED TO QUIRK FORD OF AUGUSTA (207-560-1371, LOCATED AT 7 WATER ST, HALLOWELL, ME 04347) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER ASSIST STEERING SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE FAILURE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.

Mileage: 43,000

STARTED HEARING NOISE AND FEELING VIBRATION WHEN STEERING TO THE RIGHT WHILE DRIVING AND PARKING; GOT MORE PRONOUNCED OVER SEVERAL DAYS. TOOK VEHICLE TO FORD WHERE THEY DIAGNOSED NEED TO REPLACE STEERING GEAR/RACK & PINION ASSEMBLY. REPAIR COST $2125. VEHICLE HAD 51K MILES. SEEMS UNUSUAL TO HAVE MAJOR PART FAIL AFTER 3 YEARS OF DRIVING.

Mileage: 50,900

VEHICLE STEERING BECAME STIFF WHILE DRIVING IN A PARKING LOT, WITH MULTIPLE ERRORS. CANNOT DRIVE VEHICLE SAFELY. HAPPENED WITHOUT WARNING. -HILL START ASSIST NOT AVAILABLE -SERVICE ADVANCETRAC -TERRAIN MANAGEMENT SYSTEM FAULT

Mileage: 68,967

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT THE FAILURE WAS ONGOING. THE VEHICLE WAS TAKEN TO ARROWAY FORD (LOCATED AT 519 N BEDFORD RD, BEDFORD HILLS, NY 10507) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

Mileage: 44,000

WHILE DRIVING ON A MAJOR HIGHWAY THE POWER STEERING WENT OUT WITH EPS FAILURE ERROR MESSAGES: "STEERING ASSIST FAULT SERVICE REQUIRED" AND "SERVICE ADVANCETRAC" COULD NOT STEER THE VEHICLE EFFECTIVELY AND NEEDED TO PULL OFF THE ROAD. THERE WERE NO WARNING SIGNS OR PREVIOUS ISSUES. NO RESTART, BATTERY DISCONNECT OR FIX WAS/IS AVAILABLE. TOOK IT TO THE DEALERSHIP WHO RECOGNIZED FULL STEERING RACK/PINION FAILURE AT ONLY 50,000 MILES.

Mileage: 50,150

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED TO OPERATE. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WHILE DRIVING. ALSO, THE TRACTION CONTROL AND POWER ASSIST WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO RED ROCK FORD OF DICKINSON (2585 I-94BL, DICKINSON, ND 58601, (701) 225-5175), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

MY WIFE, DAUGHTER AND I WERE DRIVING FORM NYC TO BALTIMORE IN MY 2016 FORD EXPLORER. IN THE LAST 10 MINUTES OF THE TRIP I WAS ON THE HIGHWAY TRAVELING AT APPROXIMATELY 65MPH. I RECEIVED A WARNING MESSAGE ON MY VEHICLE STATING THAT POWER STEERING HAS MALFUNCTIONED AND TO SERVICE NOW. I SLOWED THE VEHICLE DOWN AND TRAVELED ANOTHER 8 MILES TO MY DESTINATION. AFTER CONSULTING MY OWNER'S MANUAL, I RESTARTED THE VEHICLE AND GOT THE SAME MESSAGE AS WELL AS ANOTHER ONE SAYING THAT THE LANE DETECTING SENSOR WAS MALFUNCTIONING AS WELL. THE NEXT MORNING I WAS GOING TO TAKE IT TO A NEARBY DEALERSHIP FOR SERVICE. HOWEVER WHEN I STARTED THE VEHICLE AND TRIED TO MOVE FORWARD THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER THE VEHICLE. I HAD THE CAR TOWED TO THE DEALERSHIP. CURRENTLY THEY ARE ASSESSING THE VEHICLE AND MENTIONED THAT THIS HAPPENS WITH SOME MAKES AND MODELS AND THAT I MAY HAVE TO PAY FOR THE REPAIRS WHICH COULD COST IN THE $2000 DOLLAR RANGE. I HAVE REACHED OUT TO FORD CUSTOMER SERVICE AND THEY HAVE PASSED ME TO 3 DIFFER DEPARTMENTS ALL WHO SAY THERE IS NOTHING THEY CAN DO.

Mileage: 46,000

WHILE DRIVING, DASHBOARD ALERTS STARTED WITH: ADVANCE TRAC/TERRAIN MANAGEMENT FAULT. STEERING LOSS/STOP SAFELY. POWER STEERING SEIZED UP AND ONLY ABLE TO DRIVE FOR 5 MINUTES BUT COULD FEEL POWER STEERING TIGHTENING UP. PARKED AND TURNED OFF VEHICLE; THEN COULD NOT TURN STEERING WHEEL.

Mileage: 49,500

VEHICLE WAS STATIONARY THANKFULLY AND THE STEERING WHEEL WAS LOCKED AND DOES NOT MOVE .

Mileage: 45,000

STEERING WHEEL NOT MOVING, NOT ABLE TO CONTROL IT.MILAGE ON CAR 42,000. CAR TOWED TO A DEALER. THEY FOUND, THAT THE RACK AND PINION IS COMPLETELY LOCKED AND NEEDS TO BE REPLACED. ESTIMATE REPAIR AT 2,400. WARRANTY DOES NOT COVER IT. A CASE WAS OPEN WITH FORD.

Mileage: 42,000

POWER STEERING GOES OUT WHILE DRIVING CAUSING UNCONTROLLED STEERING.

Mileage: 42,785

I HAVE 28,452 MILES ON MY CAR AND THE POWER STEERING WENT OUT. I GET A WARNING WHICH SAYS STEERING ASSIST FAULT SERVICE REQUIRED, TERRAIN MANAGEMENT SYSTEM FAULT, AND SERVICE ADVANCE TRAC ERRORS UPON STARTING MY VEHICLE. IN RESEARCHING THESE ERRORS, IT SEEMS TO BE A VERY COMMON PROBLEM WITH FORD EXPLORERS AND A COSTLY ONE TO FIX. I BELIEVE THIS TO BE A MANUFACTURE DEFECT, DUE TO THE SHEER NUMBER OF SIMILAR COMPLAINTS AND LOW MILEAGE. IN ADDITION, THIS IS A HUGE SAFETY PROBLEM IF ONE WAS TRAVELING DOWN THE ROAD WHICH ALSO SEEMS TO HAPPENED.

Mileage: 28,452

STEERING WHEEL LOCKED

Mileage: 46,911

POPPING NOISE WHEN TURNING RIGHT. PRIMARILY WHEN IT IS COLD. NEEDS A STEERING RACK WITH ONLY 50K MI AND 2 YRS OLD. DEALER WOULD NOT LET US DRIVE IT UNTIL PART CAME IN. THEY PUT US IN A RENTAL AT THEIR EXPENSE AND WE HAVE HAD A FULL SIZE QUAD CAB TRUCK. STEERING RACK IS ON BACK ORDER WITH FORD AND WE HAVE BEEN WAITING FOR 16 DAYS AND NOTHING IS IN SIGHT. DEALER IN BEDFORD VA. HAS TAKEN GOOD CARE OF US.

Mileage: 49,000

STEERING NOISE IS A WHEN TURNING.

Mileage: 41,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED AND THE STEERING FAULT SERVICE AND SERVICE ADVANCE TRACK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTURY FORD OF MT. AIRY (302 CENTURY DR, MT AIRY, MD 21771, (301) 829-2800) WHERE THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,135.

Mileage: 66,135

AT APPROXIMATELY 35000 THE STEERING STARTED TO SLIP AND BECOME PERIODICALLY UNRESPONSIVE. AT 35975 MILES IT FAILED COMPLETELY WHILE DRIVING ALMOST LEADING TO AN ACCIDENT. IT WAS TAKEN TO A FORD DEALERSHIP WHERE THEY SAID THE ENTIRE STEERING SYSTEM WOULD NEED TO BE REPLACED AND QUOTED $3000 FOR THE REPAIR.

Mileage: 35,975

MY POWER STEERING HAS BEEN MAKING A SNAPPING NOISE AND I'M AFRAID OF CATOSTROFIC FAILURE. I NO LONGER TRUST DRIVING THE VEHICLE, IT HAS ONLY 36,000 MILES.

Mileage: 36,200

WITH LESS THAN 30,000 MILES, MY STEERING BEGAN TO BIND WHEN TURNED FULLY TO THE LEFT OR RIGHT. THIS WAS ONLY NOTICEABLE AT LOW SPEEDS, BUT DUE TO MY CONCERNS ABOUT THE SAFETY HAZARDS OF STEERING FAILURES I TOOK IT TO DEALER FOR AN EVALUATION. THEY REPORTED THAT THE STEERING MODULE HAD FAILED AND IT WOULD COST >$2300 TO REPAIR. MY WARRANTY EXPIRED DUE TO TIME (42 MONTHS) SO UNLESS FORD OFFERS A WARRANTY EXTENSION I WILL HAVE TO PAY AN EXORBITANT AMOUNT FOR WHAT SHOULD NEVER FAIL - CERTAINLY NOT WITH LESS THAN 30,000 MILES. I DO NOT KNOW WHAT WOULD HAVE HAPPENED HAD I NOT BROUGHT THE CAR IN IMMEDIATELY, BUT THE NEED TO REPLACE THE STEERING SYSTEM SUGGESTS IT WAS VERY SERIOUS.

Mileage: 29,000

2016 FORD EXPLORER WITH 44789 MILES STEERING WHEEL LOCKED WHILE DRIVING. DRIVERS PLEASE BEWARE OF THIS ISSUE

Mileage: 46

STEERING MAKING NOISES AND HARD TO STEER GOING DOWN THE ROAD

Mileage: 38,000

2016 FORD EXPLORER LIMITED 40K MILES, IDENTIFIED MY STEERING WAS LOCKED UP 3 WEEKS AGO, I ATTRIBUTED IT TO SEVERE COLD TEMPERATURES. I CONTACTED THE DEALERSHIP AND THEY ADVISED THEY CANNOT TROUBLESHOOT UNTIL IT HAPPENS AGAIN. FRIDAY NIGHT 12/7/18 WHILE DRIVING IN RUSH HOUR TRAFFIC ON A ONE WAY SLUSH COVERED ROAD, I LOST THE ABILITY TO STEER MY VEHICLE. I HAD TO MANUALLY STEER MY VEHICLE TO SAFETY, IT WAS INCREDIBLY DANGEROUS AND SCARY.I WAS ABLE TO PULL IT ONTO A SIDE STREET AND IT HAD TO BE TOWED TO THE DEALERSHIP. I AM THANKFUL I WAS NOT GOING ANY FASTER THAN 30MPH WHEN THIS HAPPENED. I HAVE FOUND 71 REPORTED INCIDENTS WITH FORD EXPLORERS OF THIS YEAR LOSING STEERING AMONG OTHER MAJOR PROBLEMS. I AM WAITING A CALL FROM THE DEALERSHIP AND CONTACTING FORD IN THE INTERUM.

Mileage: 40,120

BEGAN HEARING A KNOCKING NOISE WHEN TURNING RIGHT. ONLY HAVE 38K MILES (2K OUT OF WARRANTY) AND IT IS GOING TO COST ME $2,000 TO FIX THIS STEERING PROBLEM.. THIS IS TOTALLY DISAPPOINTING ON A CAR WITH THIS LOW MILEAGE.

Mileage: 38,000

WHILE DRIVING THE STEERING STARTED TO MAKE NOISES WHEN TURNING LEFT OR RIGHT. WHILE TURNING THE WHEEL, THERE WAS A COMPLETE DIFFERENT FEELING WITH A SMALL LIKE BUMP AND THEN THE WHEEL WOULD TURN VERY FREELY WITH THE CAR WHEELS NOT TURNING. DROVE STRAIGHT TO FORD DEALERSHIP AND THEY SAID I CANNOT DRIVE IT BECAUSE THE STEERING SHAFT HAD TO BE REPLACED FROM FAILURE. THEY DETERMINED THIS WITH A VERY SHORT TEST DRIVE IN THEIR OWN PARKING LOT.

Mileage: 31,000

AT STARTUP A WARNING APPEARED ON THE DASH READING "STEERING LOSS- STOP SAFELY" ALONG WITH OTHERS CONCERNING ADVANCE TRAC, TERRAIN MANAGEMENT, AND HILL ASSIST. UPON TRYING TO TURN THE STEERING WHEEL IT WAS LOCKED COMPLETELY. NOT JUST HARD TO STEER LIKE THE POWER STEERING QUIT - IT WAS LOCKED TIGHT. IT WAS TOWED TO A FORD DEALER AND THE TECH THOUGHT HE WOULD DRIVE IT INTO THE SHOP, BUT COULD NOT BECAUSE HE AGREED THE STEERING WAS COMPLETELY LOCKED UP. THE TECH TELLS ME HE WAS ABLE TO RESTORE STEERING BY CLEARING OUT SOME ABS CODES THAT WERE STORED. THIS IS CONCERNING BECAUSE IT SEEMS THERE IS A COMPUTER FAULT CONDITION WHICH LOCKS UP THE STEERING COMPLETELY. THE TECH NOW SAYS THE RACK AND PINION MODULE IS MAKING A LOUD NOISE AND THEY PLAN TO REPLACE IT. THANKFULLY THE VEHICLE HAD THIS PROBLEM AT STARTUP AND NOT WHILE IN MOTION AS THERE WOULD HAVE BEEN NO CONTROL OVER VEHICLE DIRECTION.

Mileage: 58,000

INTERNAL ELECTRONIC FAILURE IN THE STEERING RACK. EXPLORER IS TWO YEARS OLD WITH ONLY 44,173 MILES. STEERING FAILED WHILE DRIVING!!

Mileage: 44,173

WHILE TURNING THE STEERING WHEEL WETHER STOPPED OR MOVING, THERE WAS A POPPING/CLUNKING NOISE. SOMETIMES THE CLUNK NOISE WAS LOUDER, SOMETIMES IT WASN'T AS LOUD. NOISE COULD BE FELT AND HEARD FROM STEERING COLUMN AND FLOORBOARD. STEERING WHEEL WOULD ALSO GRAB AT TIMES WHERE YOU PHYSICALLY HAD TO FORCE THE WHEEL TO TURN. THIS SEEMED TO HAPPEN MORE AT SLOW SPEEDS. WHILE DOING A SERVICE ON THE VEHICLE, I INSPECTED ALL STEERING COMPONENTS. WHILE ANOTHER PERSON WAS TURNING THE WHEEL, I COULD HEAR POPPING IN THE RIGHT SIDE STEERING BOOT THAT COVERS THE INNER TIE ROD END. I GRABBED THE BOOT AND SHOOK IT AND COULD HEAR METAL RATTLING INSIDE OF IT. LEFT SIDE DID NOT MAKE ANY NOISE. I REMOVED THE BOOT OFF OF THE RACK AND PINION AND FOUND 2 PIECES OF METAL THAT WERE HANGING ON THE GEAR OF THE RACK AND DAMAGED. THE PRICES OF METAL APPEARED TO BE A GREASE SEAL AS THERE IS RUBBER ATTACHED TO THE INSIDE PIECE(SEE PICTURE ATTACHED). FROM LOOKING AT THIS, IT IS OBVIOUS THAT THE HANGING METAL PIECE COULD GET HUNG UP ON THE CORKSCREW GEAR CAUSING CLINCH NOISE AND ALSO CAUSE THE STEERING TO GRAB. I DID CUT BOTH PIECES OFF FOR SAFETY AND IN THE PROCESS OF GETTING IT INTO THE FORD DEALER OF THE CERTIFIED WARRANTY WILL COVER IT. THIS IS A VERY DANGEROUS ISSUE AND I HAVE SEEN MANY COMPLAINTS OF THIS SAME ISSUE WITH NO FIX NOTED BY FORD.

Mileage: 36,500

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS LOW SPEEDS, THE RACK AND PINION WITHIN THE STEERING WHEEL FAILED. WHILE MAKING A RIGHT TURN, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE STEERING COLUMN. D'ORAZIO FORD (1135 SOUTH WATER STREET, WILMINGTON, ILLINIOIS 60481, (815) 476-5205) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE RACK AND PINION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Mileage: 75,000

BOUGHT THE 2016 EXPLORER LIMITED WITH ROUGHLY 28,000 MILES ON IT. RAN GREAT FOR ABOUT 2,000 MILES AND THEN STARTED NOTICING A POP/CLUNK NOISE WHEN TURNING THE WHEEL TO THE RIGHT GOING 5MPH OR LESS. MAINLY HAPPENED WHEN PULLING INTO AND OUT OF PARKING SPACES. WOULD ALSO RANDOMLY DO THIS WHILE PARKED. TOOK INTO 2 FORD DEALERSHIPS AND SURPRISE, THEY COULDN'T REPLICATE THE PROBLEM. WAS TOLD TO KEEP DRIVING IT AND IF IT GETS WORSE TO BRING IT BACK IN. DROVE IT FOR ANOTHER FEW THOUSAND MILES WITH IT HAPPENING INTERMITTENTLY. FINALLY AFTER HEARING THE NOISE MORE CONSISTENTLY AND EVEN FEELING THE STEERING SLIGHTLY JERK TO THE SIDE ON ONE OCCASION , I TOOK IT BACK INTO A FORD DEALERSHIP. THEY WERE FINALLY ABLE TO DUPLICATE THE SOUND THIS TIME AND SAID IT NEEDED A NEW STEERING RACK. THIS INCLUDES THE WHOLE RACK AND PINION. SO FAR SO GOOD. MY ISSUE IS I'VE BEEN READING ABOUT ALL THESE EXPLORERS WITH SIMILAR ISSUES (MOST OF THEM WORSE THAN MY CASE) AND CAN'T FIGURE OUT WHY THEY'RE HASN'T BEEN A RECALL? SOME EXPLORERS STEERING LITERALLY LOCKS UP WHILE DRIVING BASED ON ALL THE COMPLAINTS I'VE READ. I FEEL I WAS ONE OF THE LUCKY ONES CATCHING THE PROBLEM BEFORE IT GOT WORSE. NOW I'M KEEPING MY FINGERS CROSSED THAT THE PROBLEM DOESN'T COME UP AGAIN LIKE I'VE HEARD ALSO HAPPENS. OBVIOUSLY SOMETHING IS FAULTY WITH THE STEERING ASSEMBLY. HOW DOES THIS HAPPEN TO A CAR THIS NEW?

Mileage: 30,000

WHILE DRIVING MY 2016 FORD EXPLORER ON A STATE HWY AT 55 MPH, SUDDENLY BELLS AND WARNING ON DASH INDICATING STEERING FAILURE ISSUE. WITHIN 1 BLOCK, I WAS UNABLE TO STEER AT ALL. HAD TO BE TOWED. TOLD BY DEALERSHIP THAT THE POWER STEERING GEAR WAS BAD. TOLD BY THE DEALERSHIP THE COST TO REPAIR WOULD BE $2200. VEHICLE HAS 76,000 MILES. VERY UNSAFE CONDITION HAD IT HAPPENED IN HEAVY TRAFFIC. COULD HAVE RESULTED IN INJURY OR DEATH.

Mileage: 76,000

WHILE DRIVING DOWN THE ROAD MY POWER STEERING WENT OUT. I HAVE AROUND 50,000 MILES ON MY 2016 FORD EXPLORER. I HAVE HAD IT WORKED ON 3 TIMES AND IT CONTINUES TO HAVE THE SAME ISSUE. THIS IS A SERIOUS SAFETY ISSUE FOR THE PEOPLE IN THE CAR AND THOSE ON THE ROAD. MANY PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE, YET FORD HAS NOT ISSUED A RECALL.

Mileage: 50,000

WHEN DRIVING MY FORD EXPLORER 2016 THE STEERING WHEEL STARTED MAKING A SOUND WHEN THE WHEEL WAS TURNED, BOTH WHEN TURNING FROM A STOP OR GOING AROUND A CURVE. IT WOULD ALSO CATCH AND SORT OF STICK WHEN THE WHEEL WAS TURNED AND WOULDN'T EASILY TURN BACK TO NORMAL AFTER THE TURN OR CURVE HAD BEEN MADE. WE TOOK IT TO THE DEALER AND THE RACK AND PINION HAS TO BE REPLACED, COSTING $1885. IT WAS NOT SAFE TO DRIVE BC OF THE STEERING WELL STICKING.

Mileage: 54,500

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING FAILED. THE VEHICLE WAS DRIVEN TO FLAGSHIP FORD (850 FERN DRIVE, BALDWIN, WISCONSIN 54002, (715) 684-4520) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

Mileage: 52,000

OK LET'S START WITH THE FACT THAT WE'VE HAD STEERING ISSUES FROM THE START WITH THIS VEHICLE. WE PAID $700 TO FIX OR BAND AID THE PROBLEM LAST MONTH. SO, WHEN IT CAME TIME FOR OUR SUMMER VACATION WE ACTUALLY CONSIDERED RENTING A CAR BECAUSE WE STILL DIDN'T THINK IT WAS RIGHT. RENT A VEHICLE WHEN WE HAVE AN ALMOST BRAND NEW VEHICLE IN THE GARAGE WITH A $500 A MONTH CAR PAYMENT?!?! AGAINST OUR BETTER JUDGMENT, WE TOOK IT FROM PA TO FL, WELL ALMOST. ALONG I-95 IN SOUTH CAROLINA AT ABOUT 11PM THE STEERING SEIZED WITH OUR FAMILY IN THE CAR. WE HAD TO GET A HOTEL ROOM, RENT A CAR AND LEAVE THE POS IN SC TO CONTINUE OUR VACATION. IT'S NOW ALMOST 3 WEEKS IN AND IT'S STILL IN SC. WE'VE ALWAYS BEEN FOREIGN CAR PEOPLE. WE HAD A HONDA PILOT FOR 12 YEARS, NEVER A PROBLEM WITH IT. IF THERE WAS A PROBLEM, IT WAS COVERED BY THE AWESOME WARRANTY OR IT WAS A RECALL. LOTS OF RECALLS, MANUFACTURER AND HONDA. WHICH, UP TILL NOW I THOUGHT WAS A PAIN IN THE ASS! NOW, I GET THAT AT LEAST THEY HAVE ENOUGH INTEGRITY TO HAVE RECALLS! FORD MOTOR COMPANY HAS THE WORST WARRANTY AND 0 INTEGRITY! WE LOVED THE LOOK AND FEEL OF THIS VEHICLE. LOOKS DEFINITELY AREN'T EVERYTHING...LESSON LEARNED. WE WILL TAKE THE LOSS ON TRADING IT IN AND GOING BACK TO HONDA, TOYOTA OR NISSAN TO KEEP OUR FAMILY SAFE. I GUESS FORD IS WAITING FOR A FATALITY?!?!

Mileage: 48,000

POWER STEERING FAILED WHILE DRIVING THE CAR ON A BUSY PUBLIC STREET. EXTREMELY DIFFICULT TO MANEUVER THE VEHICLE SAFELY OFF THE ROAD.

Mileage: 22,750

THE PROBLEM STARTED WHILE DRIVING AT HIGHWAY SPEED. I CAN BEST DESCRIBE IT AS A "STICKINESS" AT ABOUT 5 DEGREES OFF CENTER. THERE WAS A NOTICEABLE "CATCH" WHERE IT WOULD BECOME DIFFICULT TO TURN AND I WOULD HAVE TO FORCE THE WHEEL TO KEEP TURNING. THIS VERY DISTRACTING AT HIGHWAY SPEEDS, AND POTENTIALLY DANGEROUS. IN THE FOLLOWING WEEKS, THE PROBLEM HAS GOTTEN WORSE, TO INCLUDE INTERMITTENT SHUDDERING, THAT FEELS LIKE DRIVING OVER RUMBLE STRIPS, SQUEEKING AND CLICKING AT LOW SPEEDS, AND IF LOCKING THE STEERING OUT IN ONE DIRECTION OR ANOTHER THE WHEEL WILL "JUMP" BACK. UPON FURTHER INVESTIGATION, THIS SEEMS LINKED TO THE ELECTRONIC POWER STEERING ASSIST, WHICH THOUGH IT HASN'T FAILED COMPLETELY, IS DEFINITELY FAILING. AFTER READING OTHER SIMILAR COMPLAINTS, I NO LONGER FEEL SAFE DRIVING THIS VEHICLE WITH MY THREE KIDS, AND AM NOT WILLING TO PAY THE $2,600 REPAIR PRICE FOR A VEHICLE THAT IS ONLY 2 AND A HALF YEARS OLD. I AM NOW BACK TO DRIVING MY 12 YEAR OLD TRUCK, WHICH WHILE IT HAS IT'S OWN PROBLEMS, AT LEAST IT IS SAFE.

Mileage: 45,500

A WEEK AGO WHILE BACKING OUT OF MY GARAGE THE "STEERING FAULT" ALARM CAME ON MY DASH, SO I STOPPED PUSHED THE OK BUTTON AND IT WENT AWAY. CONTINUED TO BACK OUT AND STEERING THE WAS FINE. THIS WEEK IT HAS HAPPENED TWICE AGAIN ALREADY. ONE TIME WAS WHEN I JUST STARTED THE CAR. I WONDERED WHAT COULD BE GONG SO I TRIED TO TURN STEERING WHEEL WHILE STILL PARKED AND IT WAS A LITTLE MORE DIFFICULT AND I COULD HEAR A GRINDING TYPE NOISE. SO I THEN PUSHED THE OK BUTTON LIKE BEFORE AND THE STEERING STARTED TO WORK PROPERLY AGAIN. THE LAST TIME IT HAPPENED I WAS ACTUALLY DRIVING. I JUST TURNED ONTO A ROAD AND WAS ACCELERATING THEN THE "STEERING FAULT" ALARM WENT OFF AGAIN. AS I SLOWED BACK DOWN AND TURNED TOWARDS THE SHOULDER I COULD FEEL THAT GRINDING IN THE STEELING WHEEL. WHILE STILL ROLLING TO A STOP I PUSHED THE OK BUTTON AND THE ALARM WENT OFF AND THE POWER STEERING STARTED TO WORK AGAIN. THIS CAR ONLY HAS 42,000 MILES ON IT. I FIND IT A BIT RIDICULOUS THAT NOTHING IS BEING DONE ABOUT THIS ISSUE. I CAN ONLY ASSUME THAT EACH TIME IT HAPPENS IT WILL GET WORSE UNTIL EVENTUALLY I HAVE NO STEERING AND POTENTIALLY CAUSE AN ACCIDENT. I ASSUME THAT MOST PEOPLE, LIKE ME, BOUGHT THE EXPLORER BECAUSE IT WOULD MAKE A GREAT FAMILY CAR THAT IS SAFE. NOW I FEEL THAT I HAVE BOUGHT A DEATH TRAP.

Mileage: 42,000

STEER FAULT ASSIST LIGHT CAKE ON GOING DOWN THE HIGHWAY AT 70MPH WHILE ON VACATION. THIS IS THE SECOND TIME WE WILL BE REPAIRING THE STEERING. OUR VEHICLE IS A 2016WITH UNDER 40K MILES ON IT. RIDICULOUS AND VERY DANGEROUS!! WE ONLY OWNED FOREIGN VEHICLES IE. HONDA, TOYOTA AND NEVER HAD ANY ISSUES. THIS VEHICLE HAS BEEN A HEADACHE FROM THE START...WE LOVED THE LOOK AND FEATURES. HONESTLY, YOU CAN'T JUDGE A VEHICLE BUT IT'S LOOK WE SHOULD'VE KNOWN BETTER. ALSO, WE'VE OWNED HONDA'S AND THERE WERE RECALLS ALL THE TIME USUALLY SOMETHING SIMPLE AND EASY TO REPAIR BUT FORD MOTOR CO OBVIOUSLY HAS AN ISSUE WITH STEERING ON THESE VEHICLES AND THE ONLY RECALL WE HAVE IS SOMETHING WITH THE SEAT?!?! THE STEERING MALFUNCTIONING ON THE HIGHWAY IS A LITTLE BIT BIGGER THAN THAT. SO, WE WILL JUST IIGNORE AND LOSE CUSTOMERS TO FOREIGN VEHICLES. SMART FORD!!

Mileage: 40,000

AFTER REACHING 43,000 MILES. THE EPAS LIGHT CAME ON AND WAS UNABLE TO STEER SAFELY. 6 HRS FROM HOME. CURRENTLY GETTING REPAIRED TOTAL BILL IS $2000. I WAS DRIVING , PULLED OVER TO GET GAS, KILLED THE ENGINE, GOT THE FUEL, STARTED IT BACK UP AND THATS WHEN THE LIGHT CAME ON FOR THE STEERING ASSIST FAULT. THIS IS A SAFETY HAZARD. THERE IS MULTIPLE ISSUES ONLINE ABOUT THIS HAPPENED. A RECALL WAS CREATED ON EARLIER YEAR MODELS BUT NOT THIS ONE. WHY???

Mileage: 43,000

COMPLETE LOSS OF POWER STEERING WHILE DRIVING MY EXPLORER. WAS DOING 70 ON THE HIGHWAY. 65,000 MILES ON VEHICLE ONLY HAVE HAD THE SUV FOR 2 YEARS. 2300 TO FIX THE PROBLEM. WE WERE DRIVING WHEN WE LOST POWER STEERING CONTROL OF THE CAR WITH MY ENTIRE FAMILY IN THE VEHICLE (WIFE AND 3 KIDS UNDER 12)

Mileage: 68,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING SUDDENLY FAILED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "STEERING FAULT" AND "SERVICE ADVANCE TRAC" MESSAGES DISPLAYED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (TOMS FORD, 200 HWY 35, KEY PORT, NJ) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.

Mileage: 71,000

WHILE DRIVING ON THE FREEWAY (75 MPH), SEVERAL ALERTS POPPED UP OUT OF NOWHERE - HILL ASSIST ERROR, STEERING CONTROL ERROR, TERRAIN ASSIST ERROR, STABILITY ERROR. IT TOLD ME TO PULL OVER IMMEDIATELY. ONCE I STOPPED MY CAR AND RESTARTED IT, MY POWER STEERING WAS NO LONGER WORKING. THIS HAS HAPPENED TWICE NOW - BOTH TIMES ON THE FREEWAY. IT'S EXTREMELY DANGEROUS TO HAVE STEERING GO OUT - I'M CONCERNED FOR THE SAFETY OF THE VEHICLE. THE FORD DEALERSHIP IS TELLING ME THAT I NEED TO REPLACE THE ELECTRIC STEERING COMPONENT FOR $2,000. THE CAR HAS LESS THAN 50,000 MILES ON IT, SO IT DOESN'T MAKE SENSE THAT THE STEERING COMPONENT WOULD ALREADY NEED REPLACING.

Mileage: 45,000

AT HIGHWAY SPEEDS (70MPH) POWER STEERING AND TRACTION CONTROL SYSTEMS WENT OUT. DIAGNOSTICS FLASHED ONTO THE DASHBOARD - "STEERING LOSS STOP SAFELY TERRAIN MANAGEMENT SYSTEM FAULT SERVICE ADVANCETRAC HILL START ASSIST NOT AVAILABLE" POWER STEERING AND TRACTION CONTROL SYSTEMS WERE OFFLINE. I WAS ABLE TO DRIVE THE VEHICLE BACK TO MY HOUSE FIVE MILES AWAY, BUT AM UNABLE TO MOVE THE VEHICLE OUT OF IT'S PARKING SPOT.

Mileage: 44,412

NOTICED A GRINDING NOISE IN THE STEERING COLUMN ABOUT 30 DAYS AGO. JUST IGNORED IT UNTIL THE STEERING STARTED TO STICK. GETTING READY FOR A ROAD TRIP AND DECIDED IT WAS TOO MUCH OF A SAFETY ISSUE TO IGNORE. FORD DEALER SAID THE PROBLEM WAS WITH THE POWER STEERING RACK AN PINION WITH A REPAIR COST OF $2100. IT HAS TO BE FIXED SO THE VEHICLE IS SAFE TO DRIVE ONCE AGAIN.

Mileage: 70,000

MY WIFE WAS BACKING HER 2016 FORD EXPLORER LIMITED OUT OF THE GARAGE WHEN WARNINGS REGARDING POWER STEERING ASSIST FAILURE, TERRAIN MANAGEMENT SYSTEM FAULT, SERVICE ADVANCE TRAC APPEARED ON THE INSTRUMENT CLUSTER AND SHE LOST THE ABILITY TO STEER THE VEHICLE. LUCKILY SHE WAS BASICALLY STATIONARY AT THE TIME. THIS WAS THE FIRST INCIDENT OF THIS TYPE, AND UNLIKE OTHER REPORTS I HAVE READ, RESTARTING THE VEHICLE DID NOTHING TO RESTORE THE POWER STEERING. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE WE WERE TOLD THAT THE EPAS ELECTRONIC STEERING SYSTEM HAD FAILED AND THE ENTIRE RACK AND PINION ASSEMBLY WOULD NEED TO BE REPLACED BECAUSE THIS IS AN INTEGRATED SYSTEM. WHEN I TOLD THEM THAT I THOUGHT A CATASTROPHIC FAILURE OF THIS TYPE ON A MAJOR SYSTEM WAS UNUSUAL IN A 21/2 YEAR OLD VEHICLE I WAS TOLD THAT THIS WAS SOMETHING THEY HAD SEEN BEFORE AND NOT THAT UNUSUAL. THIS IS A MAJOR AND VERY COSTLY REPAIR, AND EVEN MORE IMPORTANT THAN THE REPAIR COST IS THE SAFETY CONCERN. READING OTHER REPORTS OF PEOPLE LOOSING CONTROL ON THE HIGHWAY WHEN THIS SYSTEM FAILS MAKES ME WONDER IF I SHOULD LET MY WIFE CONTINUE DRIVING THE VEHICLE AFTER THE REPAIR. THE SERVICE PERSONS AT THE DEALERSHIP ECHOED MY CONCERNS AND GAVE ME A NUMBER TO CONTACT FORD. IT APPEARS THERE IS NO UPDATE TO THE EPAS SYSTEM AND THE REPLACEMENT IS THE SAME AS THE OLD FAULTY ASSEMBLY. WE HAVE OWNED 3 FORD/MERCURY VEHICLES OF THIS TYPE AND IN THE PAST HAVE BEEN VERY PLEASED. IT APPEARS FROM REPORTS THAT FORD IS WELL AWARE OF THIS PROBLEM BECAUSE OTHER VEHICLES FROM OTHER MODEL YEARS HAVE BEEN RECALLED FOR EPAS ISSUES AND FAILURE. UNLESS THERE IS A RECALL AND AN UPDATE TO THE STEERING SYSTEM I MUST CONSIDER REPLACING THIS VEHICLE BECAUSE OF THE SAFETY CONCERN.

Mileage: 47,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 70 MPH, THE STEERING FAULT SERVICE, SERVICE ADVANCE TRACK, AND HILLSIDE INDICATORS ILLUMINATED. ALSO, THE ELECTRICAL POWER STEERING FAILED. THE CONTACT WAS ABLE TO STEER THE VEHICLE TO A CIRCULAR RAMP OFF THE HIGHWAY AND PARKED THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AN HOUR LATER AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (VARSITY FORD, 3480 JACKSON RD, ANN ARBOR, MI 48106, (734) 996-2300) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR HAD AN INTERNAL FAILURE AND THE RACK AND PINION NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000.

Mileage: 46,000

SECOND STEERING FAILURE INCIDENT. REF CPMPLAINT 11111323 INCHING UP TO STOP SIGN WHEN WHEEL FROZE. DASH ERROR AS FOLLOWS: "STEERING FAULT SERVICE NOW(THIS WAS IN RED) "SERVICE ADVANCE TRAK" (THIS WAS IN YELLOW) PUT CAR IN PARK.TURNED ENGINE OFF AND RESTARTED THEN REGAINED POWER STEERING.

Mileage: 72,000

MY 17 YEAR OLD SON WAS DRIVING THIS VEHICLE WHEN THE STEERING WHEEL "FROZE" I WOULD DESCRIBE IT AS THE OLD MANUAL STEERING SYSTEMS. HE WAS DRIVING ON A STATE ROUTE GOING STRAIGHT AHEAD INTO A CURVE WHEN IT HAPPENED. FORTUNATELY, THERE WAS A LARGE GRAVEL LOT AHEAD FOR HIM TO STEER STRAIGHT INTO. I DON,T BUY FORDS' CLAIM THAT THE STEERING FUNCTIONS AND ONLY DIFFICULT. TELL THAT TO A FRIGHTENED YOUNG DRIVER OR AN ELDERLY PERSON. THE ERROR DISPLAYED BELOW IS WHAT WAS DISPLAYED ON DASH AND WHAT IS FOUND NUMEROUS TIMES FROM OTHER VEHICLE OWNERS. THE CONTINUED HISTORY OF THIS ISSUE IS NOT ACCEPTABLE! WHILE I HAVE NOT FOUND AN FATAL INCIDENT RELATED TO THE ISSUE, I DO NOT MY FAMILY TO BE THE FIRST. PLEASE REVIEW THIS OCCURRENCE NATIONALLY AND I IMPLORE YOU TO ISSUE A RECALL. I AM OLD ENOUGH TO REMEMBER THE PINTO FUEL TANK, THE FIRESTONE 50 TIRES AND OF COURSE THE AIR BAG FIASCO. PLEASE CONTACT ME IF YOU NEED MORE INFORMATION. THANK YOU [XXX] 1. TERRAIN MANAGEMENT SYSTEM FAULT 2. SERVICE ADVANCE TRAK 3. HILL ASSIST ERROR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 71,110

I TOOK MY TRUCK TO THE SHOP ON WEDNESDAY AND DROPPED IT OFF DUE TO NUMEROUS LIGHTS COMING ON WHEN DRIVING. THE LIGHT WOULD READ "STEERING FAULT SERVICE NOW, SERVICE ADVANCE TRAC AND HILL START ASSIST NOT AVALABLE". I TOOK PICTURES OF THE LIGHTS WHEN THEY WOULD COME ON AND HAVE DOCUMENTATION OF THAT. WHEN THE LIGHTS COME ON, I ALSO LOSE POWER STEERING AND AM UNABLE TO DRIVE MY TRUCK. THIS HAS ALMOST CAUSED ME TO HAVE AN ACCIDENT! WALDORF FORD JUST CALLED ME TO TELL ME I NEED A NEW STEERING GEAR AND THAT MY EPAS SYSTEM HAS GONE BAD AND THIS IS GOING TO COST ME $2100.00 TO FIX. MY TRUCK IS ONLY 2 YEARS OLD, I HAVE MAINTAINED ALL SERVICE AS NEEDED SINCE OWNING, IT ONLY HAS 49,000 MILES ON IT AND THIS HAS HAPPENED. I HAVE LOOKED ONLINE AT THE FORUMS AND SEE THIS IS AN ONGOING PROBLEM WITH MANY EXPLORERS AND NOT JUST MINE. THESE VEHICLES NEED TO BE RECALLED BEFORE SOMEONE IS KILLED!!!!! THIS IS EXTREMELY DANGEROUS AND A VERY EXPENSIVE FIX THAT TO MANY PEOPLE ARE HAVING TO PAY FOR WHEN IT IS OCCURRING SO OFTEN. PLEASE, PLEASE CHECK INTO THIS AND PUT OUT A RECALL ON NOT ONLY THE 2016 FORD EXPLORER BUT THE OTHER FORDS WHO ARE EXPERIENCING THE SAME ISSUE AS MYSELF.

Mileage: 49,800

STEERING GEAR FAILED CAUSING THE CAR TO BE VERY DIFFICULT TO STEER AT LOW SPEEDS, ESPECIALLY WHEN TURNING RIGHT.

Mileage: 53,889

ORIGINALLY I HAD A LIGHT COMING ON WHEN DRIVING DOWN THE ROAD SAYING "STEERING FAULT SERVICE NOW" IT WOULD COME ON AND GO OFF OR OCCASIONALLY I WOULD HAVE TO PULL OVER AND RESTART MY TRUCK TO RESET. AFTER ABOUT A WEEK I STARTED HAVING MULTIPLE LINES COME ON AT ONE TIME FLASHING AT ME WHILE DRIVING SAYING "SERVICE ADVANCE TRAC, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC AND STEERING FAULT SERVICE NOW". WHEN THESE LIGHTS COME ON I LOSE ALL POWER STEERING IN MY VEHICLE AND I'M UNABLE TO STEER AT ALL. THIS HAS HAPPENED MULTIPLE TIMES AND IT HAS BECOME EXTREMELY UNSAFE TO DRIVE. IT HAS ALWAYS BEEN WHILE DRIVING, BUT OTHER THAN THAT I SEE NO RHYME OR REASON OR OTHER FACTORS THAT ARE THE SAME WHEN THE LIGHTS HAVE CAME ON. I TOOK MY TRUCK TO MY MECHANIC TO LOOK AT AND HE FOUND ONLINE THAT THIS IS AN ISSUE MANY PEOPLE ARE BLOGGING ABOUT AND COMPLAINING ABOUT. HE HOOKED MY TRUCK UP TO THE COMPUTER BUT COULD NOT GET ANY TYPE OF ERROR CODE TO COME BACK AND SUGGESTED I FOLLOW UP WITH FORD TO HAVE THEM LOOK AT IT BUT ALSO SUGGESTED THAT I CONTACT SOMEONE TO SEE IF THIS HAS SOME TYPE OF RECALL BECAUSE IN HIS WORDS "THIS IS GOING TO KILL SOMEONE". I HAVE CHECKED BUT NO RECALLS HAVE BEEN MADE AS OF NOW BUT DID SEE THERE WAS A VERY SIMILAR PROBLEM IN THE 2011-2013 EXPLORERS AND A RECALL WAS MADE. I HAVE AN APPOINTMENT THIS WEEK FOR MY TRUCK TO GO TO THE FORD DEALERSHIP TO BE LOOKED AT BUT FEEL STRONGLY THAT THIS IS SOMETHING THAT NEEDS TO BE RECALLED NOW ON THE 2016 FORD EXPLORER. I HAVE 2 YOUNG DRIVERS THAT OCCASIONALLY DRIVE MY VEHICLE, IF ONE OF THEM WERE TO DRIVE IT WHEN THE STEERING WENT OUT, I DON'T WANT TO THINK WHAT COULD HAVE HAPPENED. THIS IS TO SERIOUS TO IGNORE AND I SEE TO MANY COMPLAINTS FROM OTHER PEOPLE ONLINE SO I KNOW THIS IS NOT SOMETHING THAT ONLY I AM GOING THROUGH. PLEASE RECALL THESE VEHICLES AND HAVE THIS CHECKED.

Mileage: 49,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HALDEMAN FORD (2443 LEHIGH ST, ALLENTOWN, PA) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 31,910. THE VIN WAS NOT AVAILABLE.

Mileage: 31,910

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HALDEMAN FORD (2443 LEHIGH ST, ALLENTOWN, PA) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 31,910. THE VIN WAS NOT AVAILABLE.

Mileage: 31,910

MY 2016 LIMITED FORD EXPLORER WITH ABOUT 38000 MILES BEGAN MAKING A NOISE WHEN TURNING THE STEERING WHEEL. I WAS DRIVING ON THE INTERSTATE AND THE STEERING WAS JERKY AND WOULD HANG. TOOK IT TO THE FORD DEALERSHIP WHEN I RETURNED HOME AND THEY REPLACE THE RIGHT TIE ROD END AT A COST OF $200+. THE EXPLORER CONTINUED TO MAKE A NOISE AT LOW SPEEDS. WIFE SAID THAT THE STEERING WAS JERKY WHEN SHE DROVE IT. TOOK IT BACK TO FORD DEALERSHIP AND WAS TOLD THAT A NUT HAD COME OFF IN THE STEERING BOX AND IT NEEDED A COMPLETE STEERING RACK. DANGEROUS TO DRIVE AS IT WAS SO AUTHORIZED THE REPLACEMENT. COST THIS TIME WAS $1685.67. THE EXPLORER HAD 40634MILES ON IT WHEN THIS WAS DONE. GOT ON THE INTERNET AND FOUND THE STEERING IS A RATHER COMMON PROBLEM ON FORD EXPLORERS.

Mileage: 38,000

2016 FORD EXPLORER STARTED MAKING A NOISE WHEN TURNING THE STEERING WHEEL. WAS DRIVING ON THE INTERSTATE AT ABOUT 60 MPH AND THE STEERING BECAME JERKY AND DIDN'T WANT TO STEER. THIS WAS AT SOMEWHERE AROUND 38000 MILES. I TOOK IT TO THE FORD DEALERSHIP WHEN I GOT HOME AND WAS TOLD IT NEEDED A RIGHT TIE ROD END. THE TIE ROD END WAS REPLACED AT A COST OF $200+. THE FORD EXPLORER CONTINUED MAKING A NOISE AT A LOW SPEED AND WIFE STATED THAT THE STEERING WAS JERKY WHEN SHE DROVE IT. TOOK IT BACK TO FORD DEALERSHIP AND WAS TOLD THAT A NUT HAD CAME OFF IN THE STEERING BOX AND THE STEERING RACK NEEDED TO BE REPLACED. THE CAR WAS DANGEROUS TO DRIVE AS IT WAS SO AUTHORIZED THE REPAIR. THE REPAIR WAS DONE AT 40634 MILES. SO FAR THIS APPEARS TO HAVE FIXED THE PROBLEM.

Mileage: 38,000

THE STEERING COLUMN WENT OUT AT 38,000 MILES. THE MOTOR IS DEAD AND ENTIRE THING NEEDS TO BE REPLACED.

Mileage: 38,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

Mileage: 51,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 5 MPH, THE STEERING WHEEL MADE AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JPS FORD (224 GAP FARMS RD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED REPLACEMENT, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

Mileage: 51,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A GRINDING NOISE WAS HEARD COMING FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT ALSO STATED THAT THE VEHICLE JERKED WHEN ATTEMPTING TO CHANGE LANES. THE VEHICLE WAS TAKEN TO THE DEALER (FAIRWAY FORD OF EVANS, 4333 WASHINGTON RD, EVANS, GA 30809, (706) 854-9200) WHERE IT WAS DIAGNOSED THAT THE INTERNAL FAULT ELECTRIC RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 56,442.

Mileage: 56,442

STEERING IS MAKING GRINDING NOISE AND IS VERY DIFFICULT TO TURN, AT TIMES WHEN ENTERING CURVES OR DRIVING. THE STEERING WHEEL GETS STUCK WHEN YOU HAVE TO FIRMLY GRASP IT AND IT THEN JERKS YOU EITHER DIRECTION. IT'S A SAFETY ISSUE, IT'S LOSING STEERING CONTROL. GOING TO JERK ME INTO ONCOMING TRAFFIC OR PULL ME OFF THE ROAD. I HAVE CHILDREN AND THIS IS OUR PRIMARY CAR TO DRIVE AND WE ARE AFRAID OF THE STEERING. IT HAPPENS ALSO JUST BACKING IN AND OUT . VERY STIFF TO CONTROL. SAFETY ISSUE IN ALL WAYS. I'VE TAKEN TO FORD DEALERSHIP AND THEY DIAGNOSED IT AS A INTERNAL FAULT IN THE ELECTRIC RACK AND PINION STEERING ASSEMBLY. ESTIMATED COST $2100, THIS SHOULD NOT HAVE FAILED, IF ANYTHING THEY GET PLAY IN STEERING NOT FAILED OR BREAK, MAYBE IF CAR WAS OLD AND HAD 200K MILES. FORD HAS HAD ISSUES WITH STEERING ASSEMBLY ON EXPLORERS SINCE 2011 -2015 AND CLEARLY HAVE NOT FIXED THERE PROBLEMS. PROBLEM WITH STEERING IS STATIONARY, IN MOTION AND ON HIGHWAYS AND TURNING. HAZARDOUS TO DRIVE. NEVER KNOWING WHEN IT MAY DECIDE TO STOP WORKING AND LOCK UP ON ME.

Mileage: 56,442

THE ELETRIC POWER STEERING FAILED. AND WOULD FAIL AND THEN BE OK AFTER RESTARTS BUT WOULD FAIL WHILE DRIVING THE CAR AND MAKE IT VERY DIFFICULT TO STEER AT ALL SPEEDS, OFTEN LOCKING ITSELF DURING A TURN AND REQUIRING SIGNIFICANT EFFORT TO CORRECT. OFTEN DANGEROUSLY HARD TO STEER AT HIGHWAY SPEEDS. I NOTICED THIS WAS A PREVIOUS ISSUE WITH FORD VEHICLES...

Mileage: 38,000

WE WERE DRIVING OUR 2016 FORD EXPLORER LIMITED (34,731 MILES) THROUGH TOWN AT APPROX. 25MPH, SLOWED DOWN, AND ATTEMPTED TO MAKE A RIGHT HAND TURN ONTO A TOWN ROAD, BUT OUR VEHICLE WOULD NOT TURN. AT THE TIME WE HAD NO IDEA WHAT WAS HAPPENING EXCEPT THAT THE VEHICLE WASN'T STEERING. AFTER WE CAME TO A STOP IN THE MIDDLE OF THE ROAD WE REALIZED THAT WE COULD STILL TURN THE VEHICLE IF WE MANHANDLED THE STEERING WHEEL. A STEERING CODE FLASHED ON THE DASHBOARD. AT THAT POINT WE REALIZED WE HAD NO POWER STEERING. WE CALLED THE DEALERSHIP RIGHT AWAY AND CAREFULLY DROVE IT OVER TO THEM TO FIX. THEY VERIFIED THE POWER STEERING WAS INOPERABLE, RAN DIAGNOSTIC TESTING, AND REPLACED STEERING GEAR ASSEMBLY R&I FRONT SUB FRAME. SEE ATTACHED SERVICE RECORD. AFTER RESEARCHING, WE FOUND THAT OTHER PEOPLE HAVE EXPERIENCED THIS SAME ISSUE. I CAN'T IMAGINE WHAT THIS WOULD HAVE BEEN LIKE HAD WE BEEN ON A HIGHWAY. THIS IS A SERIOUS FAILURE THAT COULD HAVE HURT OR KILLED PEOPLE. HOW IS THIS NOT A RECALL?

Mileage: 34,731

TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. AFTER THE NOISE WAS HEARD, THE VEHICLE LOST STEERING AND BRAKE FUNCTIONALITY. AS A RESULT, THE CONTACT WAS INVOLVED IN A SIDE IMPACT COLLISION WITH THE MEDIAN WALL AND THE VEHICLE OVERTURNED. THE SIDE AIR BAGS DEPLOYED PRIOR TO THE CRASH. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT AND HER DAUGHTER SUFFERED MODERATE BRUISING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT AND DEEMED DESTROYED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 58,064.

Mileage: 58,064

MY WIFE AND I WERE TRAVELING IN OUR 2016 FORD EXPLORER ON SATURDAY WHEN THE STEERING WHEEL STARTED "STICKING" WHILE GOING AROUND CURVES. I WAS DRIVING AT 60-65 MPH ON A FOUR LANE HIGHWAY, GOING AROUND A CURVE TO THE LEFT WHEN THE STEERING WHEEL STUCK AND HAD TO BE FORCEFULLY PULLED BACK TO STRAIGHTEN UP. I SLOWED THE VEHICLE TO ABOUT 45 MPH AND WAS PREPARING TO PULL OVER TO THE SHOULDER WHEN MESSAGES STARTED APPEARING ON THE INFORMATION CENTER. THE MESSAGES STATED "STEERING FAULT STOP NOW" AND "SERVICE ADVANCE TRAC". THANKFULLY, AS I WAS PULLING OFF THE NEXT EXIT, THERE WAS A FORD DEALERSHIP. AT THIS POINT, THE I AS STILL ABLE TO STEER THE VEHICLE WITH SOME FORCE. AFTER PULLING INTO THE DEALERSHIP PARKING LOT, I TURNED THE IGNITION OFF. WHEN I RESTARTED THE VEHICLE, THE MESSAGES STILL APPEARED AND THE STEERING WHEEL WOULDN'T TURN AT ALL, EVEN WITH FORCE. THE DEALERSHIP CALLED TODAY AND SAID THAT THE STEERING GEAR RACK NEEDED REPLACED AND THAT THE WARRANTY WAS EXPIRED AND THE ISSUE ISN'T COVERED UNDER RECALL. HE STATED THAT THE TOTAL REPAIR WOULD BE $1842. I FEEL THAT BEING A SAFETY ISSUE IS THIS MAGNITUDE, FORD SHOULD STEP UP CORRECT THE PROBLEM BEFORE SOMEONE IS HURT.

Mileage: 48,000

STEERING/RACK: PROBLEM BEGAN WITH AN INTERMITTENT NOISE (CLUNK) IN THE FRONT END OF VEHICLE. TOOK TO DEALERSHIP WHILE UNDER FULL WARRANTY. THEY FAILED TO DOCUMENT MY CONCERN. NOISE BECAME MORE FREQUENT AND TURNED INTO MORE OF A GRINDING SOUND WHILE STEERING WHILE THE VEHICLE IS STOPPED OR MOVING SLOWLY. HAD PROBLEM LOOKED AT BY MECHANIC DOING OIL CHANGE WHO SENT ME BACK TO DEALERSHIP STATING I NEEDED A NEW RACK (STEERING PART). AT THIS POINT, MY VEHICLE HAD SURPASSED THE 36,000 MILE WARRANTY. DURING THIS TIME WHILE DEBATING WITH DEALERSHIP IF PART SHOULD BE COVERED UNDER WARRANTY DUE TO THEIR FAILURE TO DOCUMENT MY INITIAL VISIT, THE STEERING WHILE DRIVING AT SLOW AND HIGHWAY SPEEDS HAS BECOME "DARTY" OR "JERKY" AND DOES FEEL SAFE TO DRIVE. MY VEHICLE HAS BEEN WELL MAINTAINED AND HAS UNDER 50,000 MILES. VEHICLE IS UNSAFE AND TO DATE BOTH FORD AND DEALERSHIP HAS FAILED TO TAKE CARE OF THIS ISSUE. COST QUOTED FOR REPAIR IS $2100. SERVICE DEPT AT LOCAL DEALERSHIP IS INCOMPETENT, FAILED TO ADMIT FAULT IN LACK OF DOCUMENTATION, AND FAILED TO BACK UP THE PRODUCT, ADDRESS SAFETY CONCERNS.

Mileage: 33,000

2016 FOR EXPLORER SPORT - PURCHASED BRAND NEW. VEHICLE HAS 15K MILES NOW AND I AM HEARING A LOUD POPPING / CREAKING SOUND THAT OCCURS WHEN TURNING THE STEERING WHEEL EITHER LEFT OR RIGHT WHEN THE CAR IS IN MOTION. IT'S MOST NOTICEABLE AT A SLOWER RATE OF SPEED WHEN TURNING INTO A PARKING SPACE OR TURNING FROM A COMPLETE STOP. TODAY, ON 3 SEPARATE OCCASIONS, WHEN TURNING LEFT THE STEERING LOCKED UP AND I HAD TO JERK THE STEERING WHEEL TO THE RIGHT IN ORDER TO GET THE VEHICLE TO GO STRAIGHT AGAIN. EACH TIME THIS HAS HAPPENED THERE IS ANOTHER LOUD POP SOUND THAT CAN BE HEARD. THIS IS A MAJOR COMPLAINT ACROSS THE BOARD WITH 2014 - 2016 EXPLORERS ALONG WITH THE WHEEL BEARING, SUSPENSION AND LOSS OF POWER COMPLAINTS.

Mileage: 14,000

I WAS DRIVING MY PREGNANT WIFE (31 WEEKS) AND MY 22 MONTH OLD DAUGHTER TO CHURCH THIS PAST SUNDAY (1/14/18), WHEN WE ENTERED A SHARP LEFT HAND CURVE. WE GOT TO THE HALFWAY POINT IN THE TURN WHEN THE STEERING WHEEL COMPLETELY LOCKED UP AND SENT US INTO A DITCH AND BANK. THANK GOD NOBODY WAS COMING IN THE OPPOSITE DIRECTION OR WE COULD HAVE BEEN SERIOUSLY INJURED OR WORSE! THERE WAS ABSOLUTELY NO WARNING; NO LIGHT, NO SENSOR, NOTHING. THE WHEEL SIMPLY LOCKED TIGHT IN THE TURNED POSITION AT ROUGHLY 30 MPH. I LATER LEARNED FORD HAS BEEN USING ELECTRONIC CONTROLLED POWER STEERING AND THIS IS A COMMON OCCURRENCE ACROSS VARIOUS FORD MODELS WITH NO KNOWN RECALLS. HOW MANY PEOPLE HAVE BEEN KILLED THAT CAN'T TELL THEIR STORY? THERE IS NO WAY WE'LL BE KEEPING THIS VEHICLE AND FORD SHOULD BE MADE TO REDESIGN THEIR STEERING OR RETURN IT BACK TO THE ORIGINAL, BELT-DRIVEN DESIGN.

Mileage: 45,000

WHILE DRIVING THE VEHICLE, ALARMS GO OFF AND A NOTICE SAYING 'STEERING ASSIST FAULT' IS DISPLAYED. THIS HAS HAPPENED 4 DIFFERENT TIME AT RANDOM. 1 TIME, THE STEERING COMPLETELY WENT OUT AND THE VEHICLE LOST ALL POWER STEERING. THIS IS A HUGE SAFETY CONCERN AS THIS IS A FAMILY VEHICLE TRANSPORTING VERY YOUNG CHILDREN.

Mileage: 42,000

WAS TRAVELING DOWN A CITY SURFACE STREET WHEN ANOTHER VEHICLE TRIED TO BEAT ME TO GETTING ONTO THE SAME STREET I WAS TRAVELING ON MADE A SUDDEN TURN BEFORE I COULD GET TO HIS LOCATION. UPON TRYING TO MANEUVER AND AVOID A COLLISION THE VEHICLE SUDDENLY DID NOT RESPOND TO THE MANEUVER AND INSTEAD VEERED OFF THE ROAD AND CRASHED INTO A RESIDENCE. STEERING FAILED TO FUNCTION AS INTENDED, ABS SYSTEM ALSO FAILED TO FUNCTION PROPERLY. THIS HAS NOT BEEN THE FIRST TIME I GOT INTO A WRECK LIKE THIS WITH THIS VEHICLE. MAKING A SUDDEN TURN IN THIS VEHICLE WILL LIKELY SUFFER SOME SORT OF ACCIDENT, VEHICLE DOES NOT RESPOND LIKE IT SHOULD WITH ALL THEM ELECTRICAL SAFETY FEATURES.

Mileage: 19,500

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING SUDDENLY FAILED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. DURING THE INCIDENT, THE "AUTO STEERING SYSTEM FAULTY, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRACK, AND TORRAIN MANAGEMENT SYSTEM FAULT" WARNING MESSAGES DISPLAYED. THE VEHICLE WAS TAKEN TO CURRIE FORD IN VALPERASO, IN WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

Mileage: 42,000

I PURCHASED A 2016 FORD EXPLORER 5 MONTHS AGO. THE CAR HAD 38K MILES WHEN PURCHASED AND NOW HAS 42K MILES. LATELY I HAVE HAD ISSUES WITH THE STEERING WHEN IN CURVES THE STEERING WHEEL LOCKS AND GETS VERY STIFF AND YOU HAVE TO FIGHT IT TO GET THE WHEEL STRAIGHTENED OUT TO KEEP FROM WRECKING. I TOOK THE CAR TO THE LOCAL FORD DEALER WHO STATED THAT THE RACK AND PINION NEEDS REPLACED COSTING $1900.00. FORD STATED THAT WOULD NOT BE COVERED UNDER MY EXSISTING WARRANTY. I CONTACTED FORD REFERENCE THE ISSUE AND THEY STATED THEY WOULD OPEN A CASE AND HELP WITH COST. I RECENTLY HEARD BACK FROM FORD AND THEY STATED THAT THEY WOULD NOT HELP WITH THE ISSUE EVEN THOUGH IT IS A SERIOUS SAFETY ISSUE. WHEN THE CAR IS STOPPED IT DOES NOT HAVE THIS ISSUE BUT ONCE YOU ARE MOVING IS WHEN THE STEERING LOCKS. THE VEHICLE IS ONLY 6K MILES OVER BUMPER TO BUMPER WARRANTY AND STILL UNDER POWER TRAIN BUT FORD SAYS THAT THEY ARE NOT GOING TO HELP FIX THIS ISSUE.

Mileage: 40,000

AT HIGHWAY SPEED MY STEERING LOCKS UP AND TAKES GREAT EFFORT TO STEER. THEN LOOSENS FOR A BIT UNLESS KEPT IN THE SAME POSITION FOR MORE THAN SAY 30 SECONDS THEN LOCKS UP AGAIN. SOMETIMES WORSE THAN OTHERS. I ALMOST HIT A BARRIERS AT 75 TODAY 10/5/17.TURNS ARE WORSE THAN STRAIGHT. I WAS TOLD THAT THE FORD ELECTRONIC STEERING RACK NEEDS TO BE REPLACED AT A MIN. COST OF $1800 AS I HAVE 55000 MILES ON MY 2016. THIS IS UNSAFE! PLEASE HELP

Mileage: 55,000

WAS DRIVING ON THE FREEWAY GOING ABOUT 70MPH AND AN ALERT POPPED UP ON THE DASH THAT SAID TERRAIN MANAGEMENT SYSTEM FAULT. FOLLOWED BY ANOTHER ALERT THAT SAID SERVICE ADVANCETRAC. FOLLOWED BY ANOTHER ALERT THAT SAID OUR TRACTION CONTROL WAS TURNED OFF. THE VEHICLE WAS STILL DRIVING FINE SO WE DROVE TO THE NEAREST EXIT TO TURNNOFF THE CAR AND RESTART IT. WHILE WE WHERE PULLING OFF THE EXIT RAMP GOING ABOUT 30MPH THE CAR ALERTED US THAT THE HILL ASSISTANCE WAS TURNED OFF. AND ONCE WE STOPPED AT THE GAS STATION AND TURNED THE CAR OFF ONCE WE TURNED IT BACK ON IT ALERTED US EVERY SINGLE ALERT AGAIN AND THEN A NEW WARNING THAT OUR STEERING WAS LOST AND TO PLEASE PULL OVER SAFELY. WE HAVE TRIES TO TURN CAR ON SEVERAL TIMES AND ITS STILL NOT WORKING.

Mileage: 62,914

SINCE PURCHASING THIS VEHICLE IN DECEMBER 2016 I HAVE HAD SEATBELT RETRACTABLE MECHANISM IN THE THIRD ROW REPLACED; I HAVE HAD THE NAVIGATION SYSTEM REPLACED; I HAD TO HAVE THE KEYPAD ON THE DOOR PANEL REPLACED; I HAVE HAD TO HAVE THE POWER STEERING EPAS REPLACED (MOST RECENT). MOST HAPPENED WHILE THE VEHICLE WAS STATIONARY THANK GOODNESS. THE NAVIGATION SYSTEM DID GO OUT WHILE DRIVING.

Mileage: 22,809

ON JULY 26 AT ABOUT 10:40 AM I WAS DRIVING MY STOCK (NO ADDED EQUIPMENT) 2016 FORD EXPLORER (PLATINUM EDITION). I HAD JUST MERGED FROM NORTHBOUND I-680 ONTO WESTBOUND I-580 (NORTHERN CALIFORNIA). I WAS MOVING AT A CONSTANT FREEWAY SPEED (ABOUT 60 MPH) FROM LANE #5 (RIGHTMOST LANE) TO LANE #1. A FEW SECONDS AFTER ENTERING LANE #1 THE POWER STEERING FAILED. A WARNING APPEARED ON THE VEHICLE WARNING INDICATOR THAT THE POWER STEERING FAILED. A FEW MINUTES LATER I WAS ABLE TO SAFELY DRIVE OFF THE FREEWAY AND TURN OFF THE VEHICLE. POWER STEERING RESUMED AFTER RE-STARTING THE VEHICLE.

Mileage: 7,010

WHILE DRIVING AT SPEED THE POWER STEERING FAILED GOING INTO A CORNER, AT THE SAME TIME THE BATTERY WARNING LIGHT APPEARED ON THE DASH. IT WAS A DANGEROUS CURVE. I DROVE THE CAR THE NEXT DAY AND IT HAPPENED A SECOND AND THIRD TIME. WAITING FOR DEALER RESPONSE IT IS UNSAFE AT THE LEAST OR WORSE....

WHEN DRIVING ON A HIGHWAY AT APPROXIMATELY 70MPH, I COMPLETELY LOST CONTROL OF MY VEHICLE FOR NO KNOWN REASON. I VEERED ACROSS 3 LANES OF TRAFFIC AND BACK ACROSS 2 MORE. CARS WERE SWERVING AROUND ME AND MIRACULOUSLY I WAS NOT IN AN ACCIDENT. I PULLED OVER TO THE SIDE OF THE ROAD AND OTHER CARS TRAVELING BEHIND ME AT THE TIME DID TOO. WE COULDN'T SEE ANY REASON WHY THE CAR WASN'T WORKING PROPERLY SO AFTER CATCHING MY BREATH, I TRIED TO GET BACK ON THE ROAD. I COULD FEEL MY CAR INTERMITTENTLY "SLIPPING". IT FELT AS THOUGH IT WAS LOSING TRACTION AND I WAS LOSING CONTROL AND NOT ABLE TO STEER. I ULTIMATELY PULLED OVER AND CALLED A TOWTRUCK AS I KNEW MY VEHICLE WAS UNSAFE TO DRIVE. THE TOW TRUCK DRIVER SAW THAT MY REAR TIRES WERE COMPLETELY BALD ONLY ON THE INSIDE. MY CAR HAD 27,000MILES ON IT AT THE TIME. I REPLACED THE BACK 2 TIRES THAT DAY. AND THE FRONT 2 THE FOLLOWING DAY. 2 WEEKS LATER, MY CAR WAS NOT DRIVING PROPERLY AND I BROUGHT IT INTO A LOCAL FORD DEALERSHIP FOR SERVICE. THEY PERFORMED A DIAGNOSTIC. THEY TOLD ME MY REAR SUSPENSION WAS A MESS, THE UPPERCONTROL ARM NEEDED TO BE REPLACED, THE BUSHINGS ON MY BACK RIGHT WHEEL WERE LOSE AND HAD A LOT OF PLAY AND THAT NONE OF THIS WAS COVERED UNDER MY B2B WARRANTY BECAUSE THE RIGHT REAR TOW LINK WAS BENT AND THE WEDDINGS WERE LOSE. ALSO, THE TIRES I PUT ON 2 WEEKS AGO WERE STRIPPED BALD ON THE INSIDES AGAIN AND NEEDED TOMBS REPLACED. MY CAR HAS NEVER BEEN IN AN ACCIDENT. FORD RECALLED 75,000 EXPLORES MADE IN 2014-15 DUE TO FAULTY REAR SUSPENSION FROM IMPROPER WELDING OF TOW LINKS. I BELIEVE MY CAR IS A DEMONSTRATION THAT THIS IS STILL AN ONGOING MANUFACTURER ISSUE WITH THESE VEHICLES AND I WANT TO PROPERLY REPORT IT SO THAT OTHER YOUNG MOTHERS DO NOT HAVE THE SAME DANGEROUS ENCOUNTER THAT I HAD.

Mileage: 27,000

ON OCT. 18 WHILE OPERATING AT HIGHWAY SPEED OF 40 MPH ON HWY. 301 SOUTH IN WILSON NC AND ATTEMPTING TO SLOW DOWN TO STOP FOR THE TRAFFIC STOPPED AT THE TRAFFIC LIGHT AHEAD THE BRAKE PEDAL AND STEERING BOTH DID NOT FUNCTION, I WAS UNABLE TO STOP OR STEER THE VEHICLE CAUSING A REAR-END COLLISION TO HIT THE VEHICLE IN FRONT OF MINE. MY VEHICLE WAS TOWED TO KENLY FORD LATER THAT DAY FROM THE ACCIDENT SITE WHERE IT WAS PURCHASED, THEY RAN CHECKS AND FOUND NO CODES. ALL I KNOW IS THE BRAKES AND STEERING DID NOT WORK.

Mileage: 6,700

THIS IS THE SECOND TIME THIS HAPPENED TO ME WHILE DRIVING MY 2016 EXPLORER LIMITED. MY CAR HAS EVERY OPTION AVAILABLE. A FEW MONTHS AGO AS I WAS TURNING ONTO THE HIGHWAY A "LANE KEEPING SYS MALFUNCTION" ALERT CAME ACROSS MY DISPLAY AND MY STEERING LOCKED IN PLACE. I COULD NOT TURN MY STEERING WHEEL AT ALL. I HAD A SKETCHY VEHICLE FOR MY FIRST VEHICLE AND KNEW THAT I NEEDED TO PUT THE CAR IN PARK AND TURN IT OFF FOR A FEW SECONDS AND RESTART THE CAR. DOING THIS FREED MY STEERING WHEEL AND I WAS ABLE TO DRIVE TO THE DEALERSHIP. THE DEALERSHIP RAN DIAGNOSTICS AND CAME TO THE CONCLUSION THAT THE SENSITIVITY WAS SET TOO HIGH. FFW MONTHS LATER. 9/13/16 I AM DRIVING BACK AT ABOUT 65 MPH, FROM A DR. APT ON A BUSY ROAD AND THE CAR TELLS ME MY STEERING IS MALFUNCTIONING TO SERVICE MY VEHICLE. MY GAME PLAN WAS TO PULL OVER SAFELY AND RUN A VEHICLE HEALTH REPORT AND CALL THE DEALER. SECONDS LATER I GET THE SAME MESSAGE ALONG WITH LANE KEEPING MALFUNCTION & MY STEERING LOCKED. I HAD TO COME TO A COMPLETE STOP ON THE MIDDLE OF A BUSY HWY WITH A CAR COMING AT MY REAR AND THROW IT IN PARK AND KILL MY ENGINE AND RESTART MY CAR FOR THE STEERING TO UNLOCK. I SPOKE WITH THE SERVICE DEPT. AFTER THEY RAN DIAGNOSTICS AND MY VEHICLE IS "SPITTING OUT CODES LIKE CRAZY" AND WAS TOLD IT MAY BE A MODULE IN MY COMPUTER THAT CONTROLS STEERING & LANE KEEPING SYSTEMS OR MY KEY FOB IS NOT BEING DETECTED BY MY COMPUTER AND IS NOT SENDING AN ALERT AND MY CAR THINKS IT IS BEING STOLEN. CRAZY. DEFINITELY NOT SAFE. THIS IS MY DAILY DRIVER. I HAVE 4 SMALL CHILDREN. I LIVE IN MY CAR. PLEASE RESEARCH THIS AND ISSUE A RECALL. THIS IS NOT SAFE AT ALL. THANKFULLY I WAS NOT ON AN INTERSTATE GOING 70+ MPH. ALSO MY CAR WAS PURCHASED DEC 2015 AND WAS A DEALER TRADE FROM A TX DEALER.

Mileage: 10,900

WHILE DRIVING BELOW 30 MPH ATTEMPTED TO ACCELERATE AND FELT A JOLT,ENGINE CUT OFF,"WRENCH" LIGHT AND AIR BAG LIGHT CAME ON (LAST ONE PROBABLY WHEN THE ENGINE SHUT OFF).HAD TO COAST TO THE SIDE,RE-STARTED ENGINE AND IT STARTED SHAKING,RPMS KEPT GOING UP AND DOWN BETWEEN 1-2000.TURNED OFF AND WAITED A FEW MINUTES.STARTED ENGINE AGAIN AND IT WAS RUNNING NORMAL EXCEPT CHECK ENGINE WAS ON.WENT TO LOCAL FORD DEALER (WE WERE ON VACATION) WHO COULDN'T TAKE US IN FOR AT LEAST 6 HRS AND WANTED US TO PAY FOR DIAGNOSTIC (NEW CAR,JUST HAD FIRST OIL CHANGE).WENT TO AUTO ZONE AND THEY READ CODE P2112 -THROTTLE BODY FAILURE AND ARMED WITH THAT SCHEDULED SERVICE AT MY LOCAL DEALER.ON THE WAY BACK ISSUE REPEATED ITSELF TWO MORE TIMES.ALL ON LOWER SPEEDS (CITY DRIVING).CURRENT MILES 6200.

Mileage: 6,100

VEHICLE WAS PROCEEDING AND ALL POWER TO THROTTLE STOPPED. POWER STEERING WENT OUT. VEHICLE COASTED TO STOP IN TRAFFIC TURN LANE. FORD STATED THIS IS A PROBLEM WITH VEHICLES THROTTLE BODY

Mileage: 10,350

WHILE DRIVING ON A BUSY HIGHWAY WITH MY THREE CHILDREN I LOST ALL POWER TO MY VEHICLE JUST BARELY MAKING IT OUT THE WAY OF A SENI TRUCK. THE EXPLORER WAS PURCHASED IN MARCH OF THIS YEAR BRAND NEW TO AVOID PROBLEMS LIKE THIS. DOES SOMEONE HAVE TO BE KILLED BEFORE A RECALL IS ISSUED?!?!?!?!!!

HUSBAND WAS DRIVING THE VEHICLE WAS ABOUT TO ACCELERATE TO GET UP A HILL ON A CITY STREET AND ENGINE SOUNDED LIKE TRANSMISSION OR OTHER MAJOR PART JUST "DROPPED". STEERING WHEEL FROZE, CAR IDLED VIOLENTLY, COULD NOT MOVE VEHICLE, STARTED TO ROLL BACKWARDS UNTIL EMERGENCY BRAKE WAS APPLIED.ACCELERATION WENT TO LITERALLY ZERO,SUV WOULD NOT MOVE. ORANGE WRENCH LIGHT CAME ON, STATED TO SEE MANUAL.PLACED CAR IN PARK SHUT OFF ENGINE AND WAITED AND STARTED AT BACK UP AGAIN. SCARRY STUFF, 2 CHILDREN 2 AND YOUNGER IN VEHICLE. WON'T LET ME INPUT ON NEXT PAGE, APPROXIMATELY 25-30 MILES AN HOUR, SUV HAS 5,500 MILES ON IT

I WAS DRIVING MY 2016 FORD EXPLORER ON A BUSY STREET WHEN THE ENGINE LIGHT AND THE ORANGE WRENCH LIGHT CAME ON. THE CAR STALLED AND WOULD NOT ACCELERATE.IT LOST ALL POWER. I AM TERRIFIED OF DRIVING IT NOW. IT WOULD NOT MOVE FASTER THAN 5 MILES PER HOUR. THE CAR HAS 6,000 MILES ON IT.

Mileage: 6,000

I WAS DRIVING ON A MAJOR HIGHWAY HOME FROM WORK WITH NORMAL TRAFFIC. MY SPEED WAS APPROX 60-64 OR SO. WHILE IN LEFT LANE TRAVELING EAST --WITHOUT WARNING , MY ENGINE COMPLETELY SHUT OFF. IT WAS SO HARD TO STEER MY CAR -- I NEEDED TO WEDGE MY FOOT NEAR WINDOW /DRIVER DOOR TO GAIN LEVERAGE -AND WITH BOTH HANDS STEER THE CAR ( WHILE DECELERATING DOWN T O15 MPH) TO THE SHOULDER ON THE RIGHT SIDE. ALL DRIVERS PASSING ME - WITNESSED I WAS IN DIRE TROUBLE. I WAS ABLE TO GET TO SHOULDER AND PRAYED . MY REP AT QUEENS FORD WAS VERY HELPFUL AND I VE THANKED HIM NUMEROUS TIMES IN HIS ATTEMPTS TO HELP ME .BACK TO STORY: I OPENED THE HOOD , NO SMOKE -- MAYBE RADIATOR- SO I WAITED 10 MINUTES .THE ENGINE STARTED , I GOT BACK ON HIGHWAY-- AND IT SHUT OFF FOR A 2ND TIME. AT THAT TIME -- I WAS TOTALLY AFRAID TO DRIVE THIS CAR ANY FURTHER. MY QUEENS REP SUGGESTED GOING TO SYOSSET FORD WHICH WAS CLOSER AND I DID SO.IT TOOK ME WHAT FELT LIKE DAYS TO GET UP ENOUGH NERVE TO DRIVE THIS VEHICLE ANY FURTHER.I BELIEVE MY CASE HAS MANY SAFETY ISSUES AND I EVEN STATED TO FORD TAKE CAR BACK AND REPLENISH ME FOR LOSS OF INCOME / RENTAL FEES PAID DURING THE 7 DAY ORDEAL. PROBLEM WAS : THROTTLE BODY PART. I WASN'T THE ONLY PERSON WHO HAD COME IN WITH THIS PROBLEM . FORD IS VERY COGNIZANT ABOUT SUCH . I ASKED THEM THIS VEHICLE BACK ( HAS 5910 MILES ) ON IT AND PUT ME INTO ANOTHER LINCOLN PRODUCT WHICH IS SIMILAR. NOR HAVE THE ADDITIONAL MEANS TO RENT ANOTHER CAR.I WILL NEVER PURCHASE ANOTHER VEHICLE FROM FORD EVER. IF YOU CAN ASSIST ME TO ALERT OTHERS - FANTASTIC. OH , ADDITIONALLY, I OWNED A 2003 LINCOLN NAVIGATOR WHICH CONSTANTLY HAD ISSUES - AND THEY ( FORD /LINCOLN ) TOOK THAT VEHICLE IN UNDER NYS LEMON LAW -AND PROVIDED ME A NEW 2004 NAVIGATOR FOR NO COST AT ALL. DUE TO THAT EFFORT FROM FORD/LINCOLN . IVE BOUGHT 4 MORE FORD SINCE THEN . I SHOWED MY LOYALTY TO THEM , WHERE IS FORD'S .

Mileage: 5,720

AFTER HAVING JUST ENTERED A PARKING GARAGE, WE PROCEEDED OVER A SPEED BUMP AT APPROXIMATELY 10 MPH. ABOUT 1-2 CAR LENGTHS LATER WE BEGAN TO TURN LEFT TO START ASCENDING THROUGH THE GARAGE TO LOCATE A PARKING SPACE. AFTER ONLY TURNING APPROXIMATELY 10 DEGREES TO THE LEFT, THE STEERING WHEEL SNAPPED TO THE STRAIGHT POSITION AND WOULD NOT MOVE. THERE WAS APPROXIMATELY 1/2" OF PLAY TO THE LEFT OR RIGHT ONLY AND THE WHEELS WOULD NOT TURN AT ALL. THIS WAS WHILE THE VEHICLE WAS STILL IN MOTION. RECEIVED THREE DISCERNABLE ERROR MESSAGES ON DASH THAT RECURRED REPEATEDLY EACH TIME IT WAS CLEARED WITH THE OK BUTTON: 1. TERRAIN MANAGEMENT SYSTEM FAULT, 2. SERVICE ADVANCE TRAK, AND 3. HILL ASSIST FAULT. THE VEHICLE WOULD STILL DRIVE FORWARD OR REVERSE BUT WE HAD NO ABILITY TO STEER DESPITE EVEN MY HUSBAND'S STRONG PULL ON THE WHEEL. AFTER ABOUT 5-6 ATTEMPTS AT POWERING OFF AND RESTARTING THE VEHICLE, THE STEERING REMAINED "LOCKED". AFTER ABOUT 45 MINUTES OF WAITING AND TALKING ON THE PHONE WITH FORD TO OBTAIN A TOW, MY HUSBAND RESTARTED AGAIN AND THE STEERING WAS RESTORED.

Mileage: 9,997

I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.

Mileage: 935

WHILE MAKING A TURN ON A LOCAL STREET POWER STEERING WENT OUT. I WAS ABLE TO PULL TO THE SIDE SHUT OFF THE VEHICLE AND WAITED A MINUTE AND RESTARTED NO FURTHER ISSUES. I HAVE OWNED MANY EXPLORERS INCLUDING 11-13 AND NOW 16. THE 16 HAS 12K MILES ON IT.

Mileage: 12,200