2016 FORD EXPLORER Structure Problems

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side exterior B-pillar trim detached and flew off. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available to repair the vehicle. The vehicle was taken to the dealer after receiving notification of NHTSA Campaign Number: 25V347000 (Structure). The contact was informed that the dealer would call whenever parts became available. The dealer was recently contacted, and the contact was informed that some parts were received in September; however, there were currently no parts in stock. The contact had also received notification of NHTSA Campaign Number: 240V031000 (Structure); however, the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that the front windshield A-pillar trim had detached. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact's mother was concerned about driving the vehicle. The local dealer was contacted and confirmed that parts were on back order. The contact called another local dealer, Stivers Ford South (4355 Jonesboro Rd, Suite B, Union City, GA 30291), and the dealer confirmed that parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The failure mileage was approximately 35,000.

Mileage: 35,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that the driver's side B-pillar trim was missing. The contact was unaware of when the part had detached from the vehicle. The contact called a local dealer several times and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 64,000.

Mileage: 64,000

See attached document for complaint. Recall Notices 25S53, 21B11, 21N01, 24S02 Nothing I can do about the attached recall notice Prior ownership/staff cancelled both appointments when I showed up 15 minutes prior to appointment. A mailer brochure & email for at home visit “new service” 2023 was not actually honored. I want the recall honored — two notices have no manufactured parts yet and for all four the work description, none are more than 30 minutes work for any of the four per the scheduler. So none are worth drop off the car for a day. In addition, there are four open recall(s) on the car, only two can be handled now, according to Service Department which means I might face another all-day appointment or perhaps a 3rd. Really no guidance here. Why don’t you just stop the urgent alerts (attached) and let me know when you can do all four recalls ready which could take up to an hour or 2 hours, we can then schedule something. Along with these emails, if you cannot accept a reply, do not create an email to me. Just simple business etiquette, mail/mail reply, call/call‑reply, email/email reply, text/text reply. I drive ~10 miles per week with a 2x year road trip of 1,500 miles each so I really do not see anything urgent here. I keep up on the maintenance and have less than 71,000 miles the past 10 years.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that while driving approximately 55 MPH, the passenger-side exterior B-Pillar Trim detached from the vehicle. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 115,000.

Mileage: 115,000

The contact owns a 2016 Ford Explorer. The contact stated that the trim on the B-pillar on the driver's side had started to loosen, and that the trim on the A-pillar on the passenger’s side was loose. The contact used duct tape to secure the trim pieces to the pillars. The contact had received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts were not yet available. The contact called a local dealer and the manufacturer to ask when parts would be available but was informed that once the parts were available a second letter would be sent to vehicle owners. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side B-Pillar trim detached. The vehicle was taken to the dealer; however, the contact was informed that the part was not available to repair the vehicle. The contact received notifications of NHTSA Campaign Number: 25V347000 (Structure) and 24V031000 (Structure); however, parts were not yet available for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,000.

Mileage: 83,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall repair was needed; however, the part to do the recall repair was not yet available. The contact stated that the dealer was permanently closed. Additionally, the contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to a second dealer, Larry H. Miller Ford Lakewood (11595 W 6th Ave, Lakewood, CO 80215); for the recall repair; however, the contact was made aware that the first dealer had marked the recall as complete, and there would be a charge for the repair. The driver's side A-pillar trim was replaced at the owner’s expense. The manufacturer was notified of the issue, but the contact was informed that the first dealer was paid after marking the recall as complete, and no further assistance would be provided. The failure mileage was approximately 41,537.

Mileage: 41,537

The contact owns a 2016 Ford Explorer. The contact was notified of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that upon inspection of the A-pillar trims on the driver’s and passenger’s sides, the trim pieces were a bit loose. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 65-70 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted and confirmed that parts were not available to complete the recall repairs. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim became loosened. The local dealer was not contacted after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 57,000.

Mileage: 57,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 65 MPH, the passenger's side B-pillar detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side B-pillar trim became loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 146,721.

Mileage: 146,721

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that while driving approximately 45 MPH, the passenger’s side trim panel separated from the vehicle. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not yet repaired. The manufacturer was not made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 91,000.

Mileage: 91,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal, windy sound coming from the front windshield. The vehicle was taken to the dealer, and the contact was informed that parts were not available to repair the vehicle. The vehicle was not repaired. The vehicle was the primary vehicle for the contact's wife. The contact stated that the parts had been unavailable for two years. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts were not yet available. The contact stated that the initial recall notification for NHTSA Campaign Number: 24V031000 (Structure); had been received two years ago. In addition, the contact questioned how long it would take for the manufacturer to produce clips to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was a loud tapping sound on the passenger’s side windshield. The contact stopped on the highway to check and saw that the passenger’s side A-pillar trim was loose at the top of the strip and was striking the windshield. The contact used tape to hold the trim piece in place. The contact stated that later, the driver's side trim started to loosen, and tape was used to hold the trim piece in place. The contact called the local dealer and was informed that parts were not available. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) and called the dealer for a year about parts and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.

Mileage: 64,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact's husband replaced the passenger's side A-pillar trim; however, the part was not a proper fit. The contact stated that on another occasion, while driving at 65 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact's husband replaced the passenger's side A-pillar trim; however, the part was not a proper fit, and the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, water entered the interior of the vehicle and accumulated on the floorboards underneath the floor mat. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. The VIN was not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim was flapping while driving. The contact stated that the windshield exterior A-pillar trims were loose. The contact used glue on the passenger's side A-pillar trim, and the vehicle was taken to the dealer, where glue was applied to the driver's side A-pillar trim. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

Mileage: 97,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 60 - 65 MPH, the driver's side B-pillar trim became loosened. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at 50 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at 50 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact's wife was able to push the piece back down. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 52,000.

Mileage: 52,000

The contact owns a 2016 Ford Explorer. The contact stated that the A-pillar trim on the passenger’s side was missing. The contact was not aware of when the trim piece had detached from the vehicle. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); in early 2024. The contact called the local dealer and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 111,000.

Mileage: 111,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact's husband purchased the missing A-pillar trim from Amazon. The contact stated that the driver's side A-pillar trim was not the correct size and the driver's side A-pillar trim seemed to be loose. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had become loosened, and the contact used black duct tape to secure the trims. The vehicle was taken to an unknown dealer, where it was inspected; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

Mileage: 115,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side windshield exterior A-pillar trim started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was still unavailable. The contact stated that the driver's side windshield exterior A-pillar trim had become loosened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 171,992.

Mileage: 171,992

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior A-pillar trim had become loosened, and the sealant was peeling off. An unknown local dealer was contacted on several occasions. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

Mileage: 85,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the driver's side and passenger's side windshield exterior A-pillar trims became loose. The local dealer was contacted. The vehicle was not repaired. The contact used Scotch tape to hold the trims in place. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the passenger's side windshield exterior A-pillar trim had detached and flown off the vehicle while his daughter was driving the vehicle. The vehicle was taken to the dealer, where it was confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving at various speeds, the contact noticed rattling sounds and windy sounds coming from the driver's side and passenger's side doors. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 30,000.

Mileage: 30,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 50 MPH, the driver's side windshield exterior A-pillar trim detached from the vehicle. The local dealer was contacted, but the vehicle was not repaired. The contact stated that while driving at an undisclosed speed on a separate occasion, the passenger’s side windshield exterior A-pillar trim became loosened. The vehicle was not taken to the dealer or an independent mechanic after the most recent failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received a recall notification NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at an undisclosed speed, a windshield exterior A-pillar trim detached and was flapping in the wind. The vehicle was taken to an unknown dealer several times; however, the contact was informed that the parts to do the recall repairs were not available. The vehicle was not repaired. The contact stated that the parts were available on Amazon, and the contact believed that the manufacturer also had the parts available. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 113,000.

Mileage: 113,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was an abnormal rattling sound coming from the passenger’s side near the windshield. The contact then observed that the A-pillar trim had detached and blown off the vehicle by the slipstream. The contact called a local dealer and was informed that the parts were not yet available. The contact had received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

Mileage: 85,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75 MPH, the driver's side door B-pillar trim detached from the vehicle. The dealer was contacted, and it was confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.

I called ford about this recall in December of last year. The dealer in Chico CA. I submitted a request to get it done and they keep saying ford isn’t making them yet. I lost my piller and my car looks ugly an I just want it fixed

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 MPH, the passenger's side door B-pillar trim separated and flew off the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

I want to escalate the recall that Ford has on my 2016 Ford Explorer A-pillars. This recall was issued on January 2024, almost 2 years ago. Is Ford going to fix these problems or not. They also have a recall for the B-Pillars from May 2025. Please advise when they are going to find a fix.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving approximately 60-65 MPH on a four-lane highway, there was an abnormal cracking sound coming from the vehicle. The contact stated that the A-pillar trim had detached from the vehicle. The driver was able to pull over safely. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.

Mileage: 167,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that while driving at an undisclosed speed, there was a popping sound coming from the passenger’s side door. The vehicle was stopped, and the contact observed that the passenger’s door trim was missing. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, while the vehicle was parked, the contact became aware that the driver’s side B-pillar trim had detached and was missing. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that the B-pillar trims needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield began to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact was placed on a waiting list for the recall repair once parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact expressed concerns that the passenger’s side A-pillar trim had started loosening, which might cause a safety hazard. The manufacturer was not made aware of the failure. The approximate failure mileage was 176,000.

Mileage: 176,000

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure with both the front driver’s and passenger’s side trims while driving. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failures. The failure mileage was approximately 83,000.

Mileage: 83,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V3470000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the dealer. The vehicle was inspected, and the contact was informed that the passenger's side exterior A-pillar trim was fractured and was removed by the dealer. The contact was then informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 45,000.

Mileage: 45,000

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); however, the repair failed to prevent the failure shortly after the vehicle was repaired. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front driver's side A-Pillar trim and the front windshield. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.

Mileage: 119,000

The contact’s husband owns a 2016 Ford Explorer. The owner received notification of NHTSA Campaign Number: 25V347000 (Structure). The contact stated that while driving at an undisclosed speed, her and her husband observed that the driver’s door trim had partially detached. The vehicle was steered to the side of the road, and tape was used to secure the driver’s door trim piece. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unavailable.

The contact's husband owns a 2016 Ford Explorer. The owner received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 65 MPH, there was an abnormal pounding and whistling sound coming from the windshield. The vehicle was pulled over to the side of the road and inspected by the contact and her husband, and it was observed that the driver's side exterior A-pillar trim had partially detached. The contact stated that the trim was pushed back into place. The vehicle was taken to a dealer, but the contact was informed that parts for the recall repair were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

Mileage: 65

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); over a year ago and the parts were not available to repair the recall. The contact also received notification of NHTSA Campaign Number: 25V347000 (Structure); and parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was informed of the failure. The failure mileage was approximately 115,000.

Mileage: 115,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 21V316000 (STRUCTURE), 24V031000 (STRUCTURE), and 25V347000 (STRUCTURE). However, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the contact became aware that rainwater was leaking inside the vehicle and standing water had accumulated on the carpet. The water was leaking from the front door, the roof near the dome light, and the glove compartment. The contact was unsure of where the water was entering the vehicle. The contact stated that there was a musty odor inside the vehicle. Most recently, while driving at an undisclosed speed, there was an abnormal burnt odor inside the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the check engine warning light was constantly illuminated since the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was involved in a crash in 2024 that damaged the A-pillars. The contact stated that the A-pillar trims were replaced with an aftermarket part by the Auto Body shop that repaired the vehicle. The contact called the dealer and was informed that the A-pillar trim parts were not yet available. The contact checked online and determined that the VIN was not included in NHTSA Campaign Number: 24V031000 (Structure). The manufacturer was not informed of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims were loose. The local dealer was contacted several times. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 114,000.

Mileage: 114,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving in traffic, a trim piece detached from the vehicle. The TPMS and check engine warning light were illuminated. The dealer sent a tech to the contact’s place of employment, but the tech was unable to complete the recall repair due to the bolt not being available. The contact had received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the turbocharger had been replaced on three occasions. Upon investigation, the contact had linked the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The contact called the local dealer, who confirmed the parts for the recall repairs were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a complaint was filed, but no assistance was provided. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V347000 (STRUCTURE) and 24V031000 (STRUCTURE); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Left side roof rack chrome cover came off on the freeway with no warning. It could have flown into other cars. Haven't taken to dealer yet. No inspection, the part is gone, run over by other vehicles. No symptoms prior to failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

Mileage: 85,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Mileage: 90,000

Both an and b pillars are junk and dealer inspected a pillars and said they were fine? And there’s no remedy for the b ones which is annoying. My car shakes bc of a transmission shutter at 100k miles it’s not bad but why is jt going on? And wind noise because of the pillars I’m hoping? Needing help from someone.

The contact owns a 2016 Ford Explorer. The contact stated that the driver's and passenger’s side A-pillar trims were loose. The contact used tape to secure both trim pieces from being blown off the vehicle. The contact called a local dealer several times and was advised that parts were not yet available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 109,000.

Mileage: 109,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

We have been calling and trying to get this recall take care of. Every time we call they never have the parts and "will let us know". Its getting frustrating getting these notices from different sources and not being able to take care of it. Please help us to get this done by directing us to a repair shop that has the parts available.

Both my A pillars have ripped off on the highway. Called Ford Service center and they continue to say there are no parts available. Most recent incident was on [XXX], when my passenger side ripped off INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 50 MPH, the front passenger’s side A-pillar trim detached. Upon further inspection, the contact noticed that the front driver’s side A-pillar trim was loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle by the slipstream. The contact had not taken the vehicle to a local dealer or independent mechanic. The contact called the local dealer to determine when parts would be available, but was informed that parts were anticipated in 2026. The vehicle was not repaired. The contact stated that the passenger’s side A-pillar and the driver’s and passenger’s side B-pillar trims were loose. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.

Mileage: 104,000

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that the driver's and passenger's side windshield exterior A-pillar trims had detached, and the driver's side door exterior B-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,295.

Mileage: 87,295

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, parts to do the recall repairs were not yet available. The contact stated that while driving 40 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, the front driver's side A-pillar trim became loosened. The vehicle was not diagnosed or repaired. Most recently, the contact noticed that the B-pillar trim on the passenger’s and driver's side had become loosened. The vehicle was not diagnosed or repaired after the most recent failure. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000.

Mileage: 142,000

There are 2 active recalls for this VIN, both related to pillar body parts. The A-pillar recall was issued in January of 2024. The B-Pillar recall was issued in May of this year. Neither recall has been able to be addressed. Gray-Daniels Ford in Brandon, MS continually states that Ford has not issued a solution yet. This is unacceptable. Multiple pillar parts have fallen off of my vehicle while driving. I have ordered aftermarket solutions to try to remedy, but the inability for a major manufacturer to produce a solution and implement the same, over a period of 19 months and almost 4 months respectively, should not be tolerated. The NHTSA needs to investigate this and force Ford to implement a safe solution for these issues, and quickly.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that water was leaking onto the passenger’s side floorboard and passenger’s side door, causing an electrical short with the windows. The contact stated that the window was stuck. The contact left the windows opened to air out the vehicle. The contact used duct tape to secure the structure. There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The contact was added to a waiting list. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,800.

Mileage: 86,800

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that water was leaking onto the passenger’s side floorboard and passenger’s side door, causing an electrical short with the windows. The contact stated that the window was stuck. The contact left the windows opened to air out the vehicle. The contact used duct tape to secure the structure. There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The contact was added to a waiting list. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,800.

Mileage: 86,800

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The vehicle was taken to an independent mechanic, where it was determined that the A-pillar trim had failed and needed to be replaced. The vehicle was repaired. The contact then received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, there was a loud rattling sound coming from the driver’s side windshield. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

Mileage: 120,000

I am writing to you today with an urgent and serious safety concern regarding my 2016 Ford Explorer XLT. My vehicle is affected by the A-pillar molding inspection recall, Campaign 24S02/24V031. Last week, while I was driving on the interstate, the passenger side A-pillar molding detached from my vehicle and flew off. This created an extreme safety hazard for myself and other drivers on the road. I contacted my local Ford dealership, Cloninger Ford of Salisbury, to have the recall addressed. They informed me that they cannot perform the repair because the necessary part is out of stock. This is a critical safety issue. The driver's side A-pillar molding is also loose and could detach at any time, posing the same risk. I have found the replacement part is available for purchase from various online retailers, which contradicts the dealership's claim of part unavailability. The recall documentation states that a detached trim piece can become a road hazard, increasing the risk of a crash. Given that this has already occurred with my vehicle, I need an immediate and concrete solution. I am requesting a specific timeframe for when a permanent remedy will be available for recall 24S02/24V031 and when I can bring my vehicle in for the repair. The safety of myself and others on the road is at risk. Thank you for your prompt attention to this matter. [XXX] [XXX] [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver’s side and passenger’s side A-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact stated that the passenger’s side A-pillar trim was loose. The contact used glue to secure the trim piece. The contact had not taken the vehicle to a dealer. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, after calling the dealer to schedule an appointment, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

Mileage: 115,000

2016 Ford Explorer. A-Pillar trim piece flew off vehicle while driving on highway. Part recalled Jan 2024, currently no solution available from Ford. Paid out of pocket to replace in 2022. B-Pillar trim piece flew off vehicle while driving on highway, remained attached by soldered wires. Part recalled May 2025, currently no solution available from Ford. Paid out of pocket to replace heavy duty, waterproof double sided tape in Jan 2025, tape failed again by July ‘25. Cannot tie piece on because the window won’t function. Tape fails, so currently having to reattach while driving with my arm out the window or pull over every few minutes and drive slowly. Left with no options to repair from Ford!

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact used tape to secure A-pillar trim to prevent the trim from detaching from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the driver's side exterior A-pillar trim was hanging off the windshield, obstructing the contact's view while driving. The contact stated that condensation was entering the vehicle through the driver's side exterior A-pillar trim, also obstructed her view while driving. The contact later received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact also stated that the B-pillar trim on the driver's side started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,000.

Mileage: 53,000

The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, the contact entered the vehicle, and the driver's side carpet was wet. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); for the A-pillar and B-pillar failure. The contact stated that recently the A-pillar trim on driver's side was loose and the seal around the windshield on the driver's side was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to the A-pillar trim recall and felt that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

Mileage: 108,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the contact became aware that the driver's side and passenger's side windshield exterior A-pillar trims were missing from the windshield. The contact also stated that condensation had entered the vehicle through the defective passenger's side and driver's side doors exterior B-pillar trims on rainy days. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failures. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's side B-pillar trim detached and separated from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

Mileage: 79,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted and informed the contact that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was contacted regarding parts not being available. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted; however, the contact was informed that parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts not being available for the recall repair. The contact had not experienced a failure.

See attached document for complaint.

Exterior b-pillar applique molding FLEW OFF of explorer. Might have hit people or cars. Has been inspected and confirmed by Ford dealership in December 2024. No warning of problem. Been waiting for part for 8 months, but service department said none are coming in.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, there was an abnormal sound coming from the vehicle. The contact stated that on a separate occasion, while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

A pillar components have come detached on both sides of my vehicle. One on the right side in spring of 2024 and one on the left side summer 2025. The entire rubber and plastic moulding is missing on the right and the entire rubber became unattached underneath the plastic pillar accent on the left. I am afraid of that piece detaching and hitting a car. Why is it taking so very long for a remedy for this?!!!!???

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side B-pillar trim fractured and detached from the vehicle. The B-pillar trim was hanging on by the electrical wiring. In addition, the rear liftgate warning light was illuminated and the rear lift gate power was deactivated. The vehicle was taken to the dealer and the contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 124,000. VIN tool confirms parts not available.

Mileage: 124,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was taken to the dealer. The contact stated that on a separate occasion that before the recall notification was received, the front passenger’s side A-pillar trim had detached from the vehicle. The local dealer was contacted. The vehicle was repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was 85,932. VIN tool confirms parts not available.

Mileage: 85,932

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH on the interstate, the passenger’s side keypad detached from the vehicle. The driver's side and passenger’s side keypads were loose before the failure occurred. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 130,539.

Mileage: 130,539

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim fractured and detached from the vehicle. The contact stated that the trim was hitting against the vehicle. The contact stated that the A-pillar trim detached and almost caused a crash with three other vehicles. The contact stated that the remnants of glue on the windshield impaired the contact’s vision while driving. The contact stopped and cleaned the glue off the windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and an emergency service appointment was scheduled. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 57,000. VIN tool confirms parts not available.

Mileage: 57,000

The contact owns a 2016 Ford Explorer. The contact stated that the A-pillar trim bordering around the driver’s and passenger’s side windshield had detached. The contact used tape to secure the trim. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver side A-pillar trim detached, and the front passenger’s side A-pillar trim was loose. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 165,000. VIN tool confirms parts not available.

Mileage: 165,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers:24V031000(Structure) and 25V347000 (Structure); however, the parts to do the recalls repairs were not yet available. The contact stated that while driving 70 MPH, the driver's side windshield exterior A-pillar trim detached from the vehicle. Additionally, the trim surrounding the windshield came loose. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available

Mileage: 40,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

Mileage: 45,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 55-65 MPH, the exterior A-pillar applique trim detached from the front windshield. The tire pressure system fault warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other local dealers Jenkins Lincoln of Crystal River Service (2440 US-19, Crystal River, FL 34428) and J. Allen Ford Service (9274 US 49, Gulfport, MS 39503), but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

Mileage: 97,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a rattling sound coming from the roof of the vehicle. Upon inspection, it was discovered that the passenger’s side roof rail cover had become unsecured. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 137,000.

Mileage: 137,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact also stated that the B-pillar on both sides of the front doors had started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer sent a technician to the residence and the vehicle was diagnosed and it was determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 77,175. VIN tool confirms parts not available.

Mileage: 77,175

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side doors exterior B-pillar trims had partially detached and were secured with Gorilla tape. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

Mileage: 57,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, there was an abnormal vibration sound coming from the passenger’s side A-pillar. The contact stated that the trim was loose before being blown off the vehicle by the slipstream. The contact did not recover the trim and later noticed that the trim on the B-pillars was loose, and the vehicle was taken to an auto body shop to have the B-pillar trims replaced. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and the passenger's side windshield exterior A-Pillar trims were loose. The vehicle was taken to the dealer, where it was inspected, and the contact was provided an estimated fee for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The contact had replaced the A-pillar trim previously. The contact stated that recently the B-pillar trim on the passenger’s side had blown off, and the driver's side B-pillar trim was loosened at the top. The contact was not aware when the passenger’s side B-pillar trim had detached. The contact stated that water was intruding through the driver's side trim and was causing the door entry keypad to short circuit. The contact stated that additionally the 12-Volt battery had drained. The contact stated that after rainy weather the contact needed to jumpstart the vehicle. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

Mileage: 110,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had started to detach from the vehicle. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield exterior A-Pillar trim separated from the vehicle. The local dealer was contacted. The vehicle was not inspected or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

Mileage: 130,000

Around April 9, 2025 I took my vehicle to the dealership (Crossroads Ford Prince George, VA) for a NHTSA Recall 25V031. As of today (7/10/25) the repair is not completed. Dealership claim that the parts still on order due to shortage. This seams to be a long time for Ford Company to provide the parts to replace the A-Pillar trim.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the B-pillars had started to peel off. The contact had taken the vehicle to a local dealer to replace the B-pillar trim. The contact stated that the failure was prior to receiving the recall notification. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000. VIN tool confirms parts not available.

Mileage: 130,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65 MPH, the driver’s side windshield exterior A-pillar trim detached and started flapping. The vehicle was taken to an unknown dealer, where it was not fully diagnosed but the dealer informed the contact that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

Mileage: 55,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

Mileage: 97,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the sides windshield started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 148,000. VIN tool confirms parts not available.

Mileage: 148,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that water was entering the cabin of the vehicle through the A-pillar and B-pillar trims, sunroof, and doors. The contact stated that the water had started to affect various electrical systems. The contact stated that the A/C unit failed to cool as prior to the failure. Additionally, the turn signals failed to self-deactivate. The vehicle was taken to the dealer but was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was 142,000. VIN tool confirms parts not available.

Mileage: 142,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 65 MPH, the passenger's side doors B-pillar trims separated and flew off into traffic, almost causing a crash. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 194,800. VIN tool confirms parts not available.

Mileage: 194,800

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 24V031000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on another occasion, while driving 60 MPH, the passenger’s side A-pillar trim became loosened. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while diving at an undisclosed speed, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. Most recently, the contact stated that the B-pillar trim detached from the driver's side and passenger's side. In addition, the trim around the front windshield also detached. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the exterior A-pillar trim had detached from the front windshield and the metal studs were showing. The contact stated that the seat belt light warning light was illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 72 MPH, the A-pillar trim detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 189,000. VIN tool confirms parts not available.

Mileage: 189,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the contact observed wind coming from the driver’s side door. The contact then received notification of NHTSA Campaign Number: 25V347000 (Structure); after the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's side door B-Pillar trim detached and flew off the vehicle. In addition, the contact stated that the driver's side front windshield A-Pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 80,000. VIN tool confirms parts not available.

Mileage: 80,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached, and water leaked into the cabin of the vehicle during inclement weather. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. VIN tool confirms parts not available.

Mileage: 10,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000(Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 65 MPH, the A-pillar trim started detaching, causing the rubber to detach. The contact temporarily repaired the vehicle using glue. The dealer was contacted and confirmed that there were no parts yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the B-pillar trim detached from the vehicle. The contact became aware of the failure in the driver’s side mirror. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact's husband owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000(Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 75 MPH, the driver's side windshield exterior A-pillar trim was flapping and separated from the vehicle. Additionally, the contact stated that the driver's side door exterior B-pillar trim, where the security keypad was located was detaching. The local dealer inspected the vehicle at the contact's residence. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,693. VIN tool confirms parts not available.

Mileage: 93,693

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 60 MPH, the driver's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that on a separate occasion, while driving 60 MPH, the driver's side B-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

There was no incident however I received a recall for a windshield piece that was back in 2024 and supposedly would be available for repair in the latter half of 2024. However nothing has been sent to me regarding this and when the piece came off it cracked my windshield so I have a crack across that as well.

The contact owns a 2016 Ford Explorer. The contact stated that the exterior A-pillar trim had become loosened, and a local independent mechanic secured the trim to prevent the trim from falling off the vehicle. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

Mileage: 112,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and pictures of the failure were taken. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the front passenger side door was opened, and the contact noticed water on the carpet after it had rained overnight. The vehicle was not diagnosed or repaired. The contact stated that on another occasion, while driving 25 MPH, during a rainstorm, the contact noticed water leaking from the front windshield. Additionally, there was water leaking from the dome light into the vehicle. The contact became aware of failures with the electrical system. However, the vehicle was not diagnosed or repaired due to the cost for the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that there was water leaking inside the vehicle through the upper center location of the windshield. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side front windshield A-Pillar trim detached and flew off the vehicle. The contact stated that the detached trim struck the vehicle that was following behind the contact's vehicle. In addition, the contact stated that, due to the failure there was a loud whistling sound while driving the vehicle. The contact stated the vehicle was previously taken to the dealer in 2024; however, the contact was informed that the parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 86,000. VIN tool confirms parts not available.

Mileage: 86,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The vehicle was taken to the dealer to remove the A-pillar and B-pillar from the vehicle while confirming that parts were not yet available. The contact had not experienced a failure for the A and B-pillar trims to be removed. The manufacturer was made aware of the issue and opened a case. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 50 MPH, the passenger’s side A-pillar detached from the vehicle. The local dealer was contacted, but the vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the passenger’s side A-pillar trim was loose. Most recently, the contact stated that B-pillar trim on the passenger’s side was loose. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side windshield trim detached and flew off the vehicle. The contact stated the noise from the air was extremely loud. In addition, the contact stated that while the vehicle was parked, the contact noticed that the front driver's and front passenger's doors B-Pillar trims had detached and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available for the repair. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

Mileage: 20,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side exterior A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

Mileage: 140,000

I have contacted ford dealership here in Chico, CA about the recall Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 I was told that the parts have been on back order for the last 6 months and that was in January of 2025. As of today I still haven’t been contacted for this recall. I’m not sure what to do but they checked my car and said we added you to the list in January of this year

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 19V435000 (SUSPENSION), 24V031000 (Structure), and 25V347000 (STRUCTURE). However, the parts to do the recall repairs for 24V031000 (Structure) and 25V347000 (STRUCTURE) were not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while the vehicle was idle and the contact was dropping off her child at school, the rear passenger seat caught on fire. The contact had turned on the seat warning, and when the daughter exited the vehicle, an abnormal burnt smell was coming from the back seat. The contact then noticed smoke was emitting from the seat. The contact pulled over to the side of the road, turned off the engine, and put out the fire. The seat was damaged beyond repair, and the wires were exposed. The vehicle was not diagnosed or repaired for the most recent failure. No Fire and Police reports were filed. There were no injuries sustained. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts are not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000(Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. Additionally, the contact stated that while driving 40 MPH and making a right turn, the vehicle lost power steering functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering wheel had failed. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

Mileage: 105,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the exterior A-pillar trim had detached from the vehicle. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior A-pillar trims had detached. The contact stated that while driving 65 MPH, the A-pillar trim started flapping. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the A-pillar trim retention clips had failed and needed to be replaced. The dealer informed the contact that parts needed to be ordered to repair the vehicle. The dealer confirmed that parts were not yet available and that parts previously ordered were used to repair another vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

Mileage: 62,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated while driving 70 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware of a whistling sound coming from the front windshield. The vehicle was taken to the dealer where it was diagnosed with a fractured front windshield exterior A-pillar trim. The contact was informed that the front windshield exterior A-pillar trim needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.

Mileage: 70,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield trim on the passenger's side detached and flew off the vehicle. Additionally, the contact stated that while the vehicle was parked, the contact noticed that the passenger's door B-Pillar trim had detached and flown off the vehicle. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving on the highway at 65 MPH, the driver’s side A-Pillar trim detached. The vehicle was not repaired. The approximate failure mileage was 58,000. VIN tool confirms parts not available.

Mileage: 58,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while driving approximately 60 MPH, the B-pillar trim detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issues. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and a dealer representative arrived at the residence and diagnosed the vehicle and determined that the A-pillar trim retention clips had failed and needed to be replaced. The contact confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 122,573. VIN tool confirms parts not available.

Mileage: 122,573

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was taken to the dealer for the recall repair and the driver’s and passenger’s side A-pillar trim were fractured. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

Mileage: 142,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior A-pillar trim had detached from the vehicle. The vehicle was taken to the dealer to be inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield exterior trim fractured. In addition, the contact stated that the trim detached and was hitting against the vehicle. The contact feared the trim might detach and cause a crash. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 48,500. VIN tool confirms parts not available.

Mileage: 48,500

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving 65 MPH, the driver’s side exterior A-pillar trim detached from the vehicle and flew off into traffic. The vehicle was taken to a dealer where it was determined that the exterior A-pillar trim needed to be replaced; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65 MPH, the A-pillar and B-pillar trims detached from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue and a complaint was filed. The failure mileage was approximately 87,000. VIN tool confirms parts not available.

Mileage: 87,000

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign number: 24V031000 (Structure) and NHTSA Campaign number: 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the driver's side A-pillar detached from the vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into the guardrail. The contact stated that the vehicle spun around, and went across the freeway and hit the guardrail on the other side, where it came to a stop. None of the air bags deployed. The contact suffered injuries to his back that did not require medical attention. A police report was not filed. The vehicle was towed to the residence, and then it was towed to the dealer. The insurance company was not notified. The contact stated that on a separate occasion, while driving 50 MPH, the front passenger A-pillar trim and the back passenger B-Pillar trim were loose. The contact stated that the brackets on the front driver side seat are loose and the seat wobbles. The vehicle was not diagnosed or repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 126,000. VIN tool confirms parts not available.

Mileage: 126,000

See attached document for complaint. From attached: I received this recall notice in February 2024. Notice stated the parts would be available in the "later half of 2024. We are now in the second quarter of 2025 and the parts are still not available. I was patiently waiting g for the parts as I had no real issue with my vehicle. Situation has changed are the part was violently ripped from my vehicle at 65 MPH while on the Garden State Parkway. I could not recover the part and have no idea if it struck another vehicle when it departed. It seen unreasonable have to wait 15 months for the parts to be delivered. To say nothing of the fact that the vehicle looks h01Tible with the part missing

Vehicle is not safe for roadways yet no solution has been provided

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 55 MPH, there was an abnormal sound coming from the driver's side front A-pillar before the A-pillar trim was blown off the vehicle. The contact called the local dealer and was advised that the trim was not available, and another letter would be forwarded by the manufacturer when parts became available. The contact observed that the passenger’s side A-pillar trim was loosened, and called the dealer, and was advised that parts were not yet available. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

Mileage: 150,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the driver's side windshield exterior A-pillar trim detached from the vehicle. The contact stated that the passenger’s side A-pillar trim was detaching. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had parked and had stopped driving the vehicle due to the safety concerns. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 35,798. VIN tool confirms parts not available.

Mileage: 35,798

Windshield seal flies out from under the pilar molding and smacks windshield and passenger window.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim detached. The contact stated that the dealer had previously replaced the passenger's side A-pillar trim. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that a second dealer, Jim Tidwell Ford (2205 Barrett Lakes Blvd, Kennesaw, GA 30144), was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance with reimbursement for the replacement of the passenger's side A-pillar trim. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger’s side windshield trim clips detached and flew off. In addition, the contact was concerned that the driver's side windshield trim clips would detach and cause a crash. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that an appointment was scheduled for the recall repair; however, the contact received a text and was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 83,000. VIN tool confirms parts not available.

Mileage: 83,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front windshield A-pillar trim seals were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. VIN tool confirms parts not available.

Mileage: 85,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion the passenger’s side A-pillar trim became loosened. The vehicle was not repaired after the most recent failure. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced the failure while driving approximately 50 MPH when the front passenger side A-Pillar detached from the vehicle. The vehicle was not repaired. The local dealer was notified of the failure. The failure mileage was 90,000.

Mileage: 90,000

The contact owns a 2016 Ford Explorer. The contact stated while her employee was driving 60 MPH, the exterior A-pillar trim detached from the windshield on two separate occasions. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue however, the vehicle was not diagnosed by the dealer. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

On [XXX] the passenger side exterior A-pillar applique trim piece broke free from the vehicle on HWY. Vehicle was doing about 70mph at the time of the incident. No damage nor accidents to people or property resulted. Upon investigation of replacing the part, learned of an existing safety recall for this problem. Reference NHTSA 24V-031. Scheduled repairs with the dealership for 5/9/25. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, there was a loud clicking sound coming from the vehicle, and the exterior A-pillar trim detached from the vehicle. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the VIN was not included in the recall. The failure mileage was 152,000.

Mileage: 152,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving on the highway at 75 MPH, the passenger’s side A-pillar trim clip detached, and the contact was not able to recover the part. There was no warning light were illuminated. The approximate failure mileage was 154,000. VIN tool confirms parts not available.

Mileage: 154,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Roof Rack Trim departed vehicle while driving presenting hazard to other vehicles on the road. This item was part of recall 21S22 and completed on Mar/2021. The recall repair of placing adhesive was ineffective at preventing the hazard. Current recall repair procedure is to drill holes in the trim piece and utilize retaining plugs to prevent the trim piece from departing the vehicle. Ford refuses to perform the current recall repair procedure to the vehicle. Recommend all vehicles with adhesive repair be recalled to be repaired with the current procedure. Ford case claim #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar on the passenger’s side of the windshield had detached and was secured using packaging tape. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 105,000. VIN tool confirms parts not available.

Mileage: 105,000

See attached document for complaint.

exterior a-pillar trim it came lose and almost hit a car behind me .I spoke to the dealer since it is assumed that there would be parts for that problem no later than mid -2024.

I had my Ford Explorer inspected by my Ford dealership in early August of 2024. They stated a repair would be made by the end of 2024. One of the A pillars had already come off while driving on the interstate and I have been told by the dealership the other one needs to be replaced. I'm assuming there was not a wreck caused because of the piece flying off my car. We pulled over because we had no idea what happened. It is now 8 months since the inspection and I am told there are still not parts to replace the defective pillar. I was told some dealerships have the parts but others do not. I have contacted my dealership multiple times as well as Ford directly. I would like my vehicle repaired.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had detached and was flapping against the window while driving. Additionally, the contact stated that the driver's side windshield exterior A-pillar trim was fractured. The vehicle was taken to the dealer, where the vehicle was inspected, and the contact was advised to keep applying tape to the trim. The dealer informed the contact that the parts were ordered. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the front driver's side and rear driver's side doors exterior upper molding was detaching. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 62,000.

Mileage: 62,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger’s side exterior A-pillar trim had detached from the window and flown off into traffic. On another occasion while driving at an undisclosed speed, the contact observed a vibrating sound coming from the passenger’s side windshield. The contact stated that the A-pillar trim was loose. The contact used tape to secure the trim. The vehicle was taken to a dealer, where it was discovered that there was a recall associated with the vehicle and that parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.

Mileage: 93,000

The contact owns a 2016 Ford Explorer. The contact stated that water had entered the vehicle, and the inside of the windshield was freezing. There was an abnormal sound coming from the vehicle. The contact stated that the defrosted was inoperable. Additionally, the TPMS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. The vehicle was repaired, but the failure recurred. The contact stated that after a rainstorm, water entered the vehicle from the sunroof. The vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000. VIN tool confirms parts not available.

Mileage: 77,000

My SUV is leaking water every time it rains ( I live in Toledo so alot ) under the floor mats and down from the drivers side pillar area? I was told by Ford it was a recal for the A - pillars? I have the recal # 24s02 . This was inspected at Yark Ford in Toledo where I bought the car , technically Yark Jeep same owner. I have a case #[XXX] with Ford Customer service because they said they dont know when the parts will be made? Meanwhile I get to drive around in water i guess. Ford has done a customer courtesy for others issue unresolvable such as pay fair market value plus a 15% premium for the replacement of the vehicle . I am a Ford guy I want to buy another Ford that does not leak , sick of sitting in water. NHTSA # 24V031 Please help me out with thi situation it is for sure not safe safe to drive around when its raining , plus it just seems to be unresaonable I have to be rained on inside my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was not yet available. The contact stated while driving 20 MPH and pulling into the line of a car wash, the contact noticed that a windshield exterior A-Pillar trim had separated from the vehicle. The contact informed the car wash manager and made a report of the issue. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but the manufacturer was unable to provide an anticipated date for part availability. The failure mileage was 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the passenger’s side A-Pillar trim was ejected from the vehicle. The vehicle was not repaired. The local dealer was contacted. The failure mileage was 80,000. VIN tool confirms parts not available.

Mileage: 80,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's side A-pillar trim was loose. The contact had not taken the vehicle to a dealer because the part was not yet available. The failure mileage was approximately 31,000. VIN tool confirms parts not available.

Mileage: 31,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver's side A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000. VIN tool confirms parts not available.

Mileage: 145,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was at a car wash, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that after leaving the dealer after the repair, the driver's side A-pillar became loosened. The A-pillar trim was replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while the vehicle was parked, the contact noticed coolant leaking from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the head gasket. The contact was informed that the water pump and timing chain needed to be replaced. The vehicle was not repaired for the most recent failure due to the cost. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Mileage: 80,000

right side a pillar came off vehicle at highway speed 18 months ago. i bought replacement part i heard of recall so i returned part for refund. ford claims to be working with suppliers to obtain repair parts. this has gone on way too long, they are not taking this seriously! i am a retired millwright and have worked in ALL types of factories my whole career including many car plants. i know what it takes to manufacture these parts. ford is simply not trying! the recall for this is 24so2(ford), and 24v031(nhtsa). please do your best to motivate them to remedy this issue! thank you

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The dealer sent a tech to the residence to diagnose the vehicle. The contact was informed that the A-pillar trim retention clips had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

Mileage: 90,000

Component Failed - The A-Pillar Trim part detached from driver side and the passenger side if coming off. Safety Risk - Hazard on road Component inspection - No Warnings - No I have been waiting since February 2024 for a repair solution and missing pillar is unsightly

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 MPH, the driver's side A-pillar detached from the vehicle. The local dealer was contacted and inserted the A-pillar trim back into place. The contact stated that on a separate occasion while driving 55 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was repaired with the trim being taped down. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 5,000. VIN tool confirms parts not available.

Mileage: 5,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer who removed the trim to determine if the trims were defective; however, the vehicle was not repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trims were loose, and tape was used to secure the trim pieces. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,000. VIN tool confirms parts not available.

Mileage: 137,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trims were loosened. The vehicle was not repaired. The failure mileage was 117,719. VIN tool confirms parts not available.

Mileage: 117,719

I own a 2016 Ford Explorer with approx. 61,000 miles on it. In August 2023 the B Pilar cover broke off while I was driving down a local freeway at approx. 70 MPH. I replaced this cover out-of-pocket. In October 2023 the A Pilar cover also broke off at freeway speeds and I also replaced it out-of-pocket. Neither pilar cover showed signs of being loose prior to coming off. In December 2023 the B Pilar cover came off again. On 1/19/2024 the NHTSA issued a recall for the Ford Explorer A/B Pilers coming off. (24V031). I contacted my local Ford Service Center, where I have had all my Ford vehicles serviced for over 35 years, and inquired about getting the A/B Pilers replaced. I was told that they had no parts coming in to do the repairs and that I would need to call then every month the check if they had parts. I did this for a year when I talked with someone who seemed to know more. I was told that the vehicle would need to be brought in, inspected and then it could be placed on their list and I would be notified when the parts were in. I was also told that they have been told by Ford that parts may not be available for months or the end of the year and there was nothing they could do about that. In the meantime the vehicle looks terrible and the gasket that surrounds the windshield is cracking and large pieces are coming off due to the exposure to the sunlight and weather. I received a telephone call today from the local dealership, inquiring if I was interested in trading in or selling my vehicle. I asked if they would fix the A/B Piller issue if they were to buy and then sell it. The person seemed to know where I was going with this and said they had nothing to do with the service department or the recalls, but, yes, the vehicle would have any recalls handled prior to them selling it.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the windshield trim was detaching on the driver’s and passenger’s side windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

Mileage: 106,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The roof rail on my vehicle became unattached on the interstate becoming hazardous to other vehicles. Worst part is Ford has a recall for roof racks for the year make and model of my vehicle BUT the recall does not include my vehicle as it is not listed under my VIN number. Only because it has not been reported enough to reach the threshold to trigger an investigation and remedy. Ford is not complying with the guidelines that the NHTSA puts forth as even when you are included in the recall the parts /repairs are unavailable. Unacceptable!

a-pillar trim detached

My vehicle has had an active recall for over a year with no parts available. The side pillar on both sides of my vehicle have flown off while driving. I paid to have the driver side replaced prior to this recall. The passenger side is broken and needs replaced. I don’t understand how a recall can last this long without any parts available or resolution. I also would like to be reimbursed for the cost of the initial repair to the driver side.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front driver’s and front passenger’s side A-pillar trims were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

Mileage: 72,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached, and the front driver’s side A-pillar trim became loosened. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Mileage: 80,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

"A" Pillar left and right coming loose, right side blowing away on the freeway. Dealer mentioned they have a fix for it but will not repair until recall approval.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. While the contact's husband was driving 65 MPH, the driver's side windshield trim clips detached and flew off the vehicle. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure), and the vehicle was taken to the dealer for recall repair. The dealer performed an inspection on the vehicle and informed the contact that the vehicle had passed the recall inspection and did not need the recall remedy; however, the contact stated that the passenger's side windshield exterior A-pillar trim later detached. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the vehicle had previously passed the recall inspection. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 95,200.

Mileage: 95,200

The contact owns a 2016 Ford Explorer. The contact stated that the driver's side A-pillar trim had partially detached from the vehicle. There was an abnormal sound of wind detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact informed another local dealer, Suntrup Ford—Kirkwood Service (10340 Manchester Rd, Kirkwood, MO 63122); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

Mileage: 82,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 70 MPH, the A-Pillar Trim Clip Attachment detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

Mileage: 101,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a dealer where aftermarket A-pillar trims were installed on the vehicle to prevent the failure. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 75 MPH on the highway, the contact saw something flapping on the windshield. There were no warning lights illuminated. The contact merged over to the side of the road and his wife became aware that the trim was raised up and removed the trim. The contact drove to a nearby Auto Zone and bought glue for the windshield. The dealer was contacted and informed the contact that parts would be available in two months. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

Mileage: 82,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 50 MPH, the driver's side A-pillar detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion while driving 50 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired for the most recent failure. The contact stated that the passenger’s side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 42,000. The VIN was not available.

Mileage: 42,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH at nighttime, the passenger's side windshield exterior A-pillar trim separated from the vehicle and flew off. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,850. VIN tool confirms parts not available.

Mileage: 100,850

The contact owns a 2016 Ford Explorer. The contact stated that while driving 55-60 MPH, the front windshield trim detached from the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims on the driver’s and passenger’s sides of the vehicle had detached. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH on the highway, the contact saw an unknown part separate from the vehicle. The contact pulled over at a rest station and became aware that the A-pillar trim was missing. There was no warning light illuminated. The vehicle was driven to the dealer to be diagnosed; however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 159,944. VIN tool confirms parts are not available.

Mileage: 159,944

The contact owns a 2016 Ford Explorer. The contact stated while driving 45-50 MPH, one of the roof rails covers separated and struck the windshield of another vehicle. There was no injury sustained. The vehicle was taken to the dealer, where a roof rail cover was installed. Additionally, the contact stated that while driving on another occasion, the other roof rail cover separated. The vehicle was taken back to the dealer where the roof rail cover was replaced. The contact stated that the failure persisted. The contact stated that one of the roof rail covers had separated again. The contact related the failure to Ford Campaign Number: 20N11. The dealer was notified of the failure. The contact declined to pay for additional repairs because the repairs were not correcting the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had fractured and had partially separated from the vehicle. Additionally, the contact stated that the remaining part of the trim had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

Mileage: 70,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving on the highway at 75 MPH, the front passenger’s side A-pillar trim clip detached and separated from the vehicle. The contact was unable to recover the trim clip. The vehicle was taken to a dealer; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

A-pillar trim flew off while driving. Obviously could've caused harm to other drivers. Ford has not notified me of when my vehicle will be repaired. Dealership offered to repair at cost to me.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the keyless entry pad driver’s side B-pillar detached. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was repaired but the failure reoccurred after two years. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was not repaired. The vehicle was taken to the residence. The vehicle was repaired but the failure reoccurred a month later. The vehicle was taken to a dealer, and the contact was informed that the driver’s side B-pillar needed to be replaced again. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The contact stated that due to the failure, there was a gap at the base of the windshield, allowing water to enter the engine compartment. Additionally, the contact stated that the passenger's side windshield trim was fractured. The dealer was made aware of the failure however, the contact was informed that the parts to perform the repair were not yet available. The contact received notification of NHTSA Campaign Number: 24V03100 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 109,000. VIN tool confirms parts not available.

Mileage: 109,000

The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 90,000. VIN tool confirms parts not available.

Mileage: 90,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the passenger’s side A-pillar trims detached from the vehicle. The vehicle was taken to the dealer, and plastic strips were used to provide a temporary repair. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the parts for the recall repair would be available. The failure mileage was 112,000.

Mileage: 112,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While exiting the vehicle, the contact noticed that the exterior A-pillar trim was missing. The contact stated that water was entering the vehicle through the front windshield after it rained, soaking the driver's side compartment and front passenger's side floor. Additionally, the vehicle made an abnormal slushing sound while driving. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. VIN tool confirms parts not available.

Mileage: 39,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

One of the Pilar (passenger side )flew off

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while the contact's wife was driving at 70 MPH, the passenger front windshield trim detached and flew off. The vehicle was driven to the shoulder of the road. In addition, the driver's side windshield trim was detached. The vehicle was taken to the dealer where it was diagnosed with a fractured passenger's side windshield trim, however the contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 34V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN was unavailable.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70 MPH, the Exterior A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 98,250. VIN tool confirms parts not available.

Mileage: 98,250

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while diving on several occasions at various speeds, he and his wife observed an abnormal sound coming from the windshield. On one occasion, the contact’s wife observed that the hard rubber had detached and was flopping against the window. The contact stated that the vehicle was inspected, and he became aware that the A-pillar trims were missing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

Mileage: 28,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that on three separate occasions, while driving, the A-pillar trim had detached from the vehicle. The contact stated that the detached trim piece had damaged other vehicles. The vehicle was taken to a dealer and the trim pieces were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 15,000. VIN tool confirms parts not available.

Mileage: 15,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURER); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving approximately 40 MPH the passenger side A-Pillar trim ejected from the vehicle. During the failure, the driver became distracted and crashed into the rear of a second vehicle. During the crash, no injuries were reported. A police report was taken at the scene. The manufacturer and local dealer were notified of the failure. The failure mileage was 72,000. The VIN tool confirms parts not available.

Mileage: 72,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 65 MPH, the exterior A-pillar trim detached. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the A-pillar trim detached. Additionally, some of the remaining trims were loosened. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

Mileage: 142,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 30 - 40 MPH, the windshield side A-trim panel detached from the vehicle. The contact stated that the following day the passenger’s side trim and two clips had detached causing the failure. The trim on the bottom of the front and rear doors between the front and rear wheels had become loosened as well. The contact stated that there was a film on the headlights causing the headlights to not illuminate properly. The contact used WD-40 on the headlamps to remove the film for proper illumination. The vehicle was taken to the dealer who inspected the vehicle and removed the trim cover, as instructed by the manufacturer, to determine if the windshield mounting plate, was an older version. Based on the inspection, the dealer determined that the vehicle had failed and there was no need for the part mentioned in the remedy to be used for a repair. While completing the inspection the trim cover had to be removed and the trim cover became loosened, causing further damage with other trim panels detaching from the vehicle. The contact informed the dealer, and the dealer offered to secure the trim with tape. The dealer also advised the contact to use duct tape to further secure the area. The contact stated that the following day the tape had raised up. The contact called BP Ford of Long Beach (2950 N Bellflower Blvd, Long Beach, CA 90815) and was informed that the part could be ordered to complete the recall repair. The dealer informed the contact that the trim could be replaced; however, the recall remedy part was not yet available. The headlight and lower trim on the body of the vehicle had not been replaced. The manufacturer was made aware of the failure. The failure mileage was 83,000. VIN tool co

Mileage: 83,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 55,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s and passenger’s side A-Pillar trim panels were not properly secured to the vehicle. The vehicle was not yet repaired. The failure mileage was 15,000. VIN tool confirms parts not available.

Mileage: 15,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front passenger's side windshield trim detached and flew off. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 65,000. VIN tool confirms parts not available.

Mileage: 65,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 50 MPH, the driver’s side A-pillar trim detached, and the front passenger’s side A-pillar trim became loosened. The contact was not able to retrieve the driver’s side A-pillar trim. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the trim A Pillar on the driver’s side was loose and flapping in the slip stream. The contact stopped the vehicle on the side of the road and used tape to secure the trim. The failure mileage was approximately 76,000. VIN tool confirms parts not available.

Mileage: 76,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was water leaking into the cabin of the vehicle whenever in rained from the sunroof, causing an electrical short circuit. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 151,455. VIN tool confirms parts not available.

Mileage: 151,455

See attached document for complaint.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

Mileage: 45,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 85,000. VIN tool confirms parts not available.

Mileage: 85,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, there was an abnormal tapping sound coming from the vehicle and observed that the center trim piece on the passenger’s side door frame was blown off the vehicle. The contact stated that the driver's side door trim was coming loose. The contact used tape to hold the trim piece in place. The contact had called a local dealer and was informed that the trim on the door frame was not included in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 51,000.

Mileage: 51,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s and passenger’s sides of the windshield started detaching. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where the vehicle was diagnosed as a failure with the A-pillar trim structure. The contact was informed that the A-pillar trim needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 76,222. VIN tool confirms parts not available.

Mileage: 76,222

See attached document for complaint

Vehicle was purchased from carmax, there is a crack on the trim ar the d-pillar around the window on the driver side and passenger side. My wife bought a 2014 Ford Explorer about a week prior to mine from the same place and there is a crack in the same exact spot on the driver and passenger side. Causes water to leak into the interior of the vehicle. In the summer months it's causes a musty smell with the potential for mold to develop.

See attached document for complaint

The contact owns a 2016 Ford Explorer. The contact stated that the passenger's side windshield exterior A-pillar trim had separated and flown off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 70 MPH, the front driver and front passenger side A-pillar trims detached. The contact was able to retrieve both A-pillar trims and temporarily replaced the trims with adhesive. Additionally, during rainy weather, rainwater was leaking through the front windshield into the interior of the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.

Mileage: 97,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 65–70 MPH, the trim detached and struck the windshield of another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

Mileage: 60,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the front driver’s side and front passenger’s side A-pillar trims detached and fell on the road. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

Mileage: 40,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 45 MPH, the exterior A-pillar trim detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Just noticed B Pillars on both R&L front doors have become detached at the tops and I am concerned that one or both will come completely loose and fly off while driving and cause injuries or accident. No incidents or injuries to report as of yet.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim had started to detach and the brackets that hold the A-pillar trim intact had started to crack. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000. VIN tool confirms parts not available.

Mileage: 108,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle and flew off. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim had detached. The contact used duct tape to hold the trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, she became aware that the A-pillar trim was missing. The contact stated that a couple months later the rubber gasket on the driver’s side had flown off. The dealer was made aware of the failure but confirmed that parts were not yet available and advised the contact to call the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

Mileage: 101,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH, the outer structure of the A-Pilar trim detached from the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,500. VIN tool confirms parts not available.

Mileage: 82,500

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the contact observed pieces of rubber on both the driver’s and passenger’s sides were deteriorating. The vehicle was taken to a dealer where it was diagnosed that the exterior A-Pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

Mileage: 95,000

trim piece flying off while the vehicle was in motion with traffic around me.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front driver's door trim panel detached, and the keyless entry keypad wiring became exposed. The "Door Ajar" message was displayed. The failure prevented the rear liftgate from opening as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 66,205. VIN tool confirms parts not available.

Mileage: 66,205

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side front windshield trim detached and flew off. In addition, the driver's front side windshield trim had also detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 149,000. VIN tool confirms parts not available.

Mileage: 149,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the passenger’s side glove box console detached. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the glove box console needed to be replaced. The vehicle was not repaired. The contact was concerned that he could have been involved in an accident or severely injured due to failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

Mileage: 80,000

Trim on driver side windshield flew off while driving. ordered Replacement, 2 weeks after i replaced the driver side the passenger side has fallen off while driving. I have not yet ordered the passenger side yet but today while driving home down the interstate the driver side that was just replaced less than 30 days ago flew off again. Being on the interstate it hit my windshield and flew over and hit a truck traveling behind me who swerved I do not know if it did any damage to his vehicle neither of us stopped ( We were on the interstate but I did notice he swerved luckily did not hit any other vehicle. However now I am hearing a whistling I just got home to do some research and see this is in an ongoing issue but what do I do? order and replace again this will be 3 sets in less than 60 days. this site says there is not a known fix yet?

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 55 MPH, the A-pillar trim on the passenger’s side raised up and blew off the vehicle by the slipstream. The contact was unable to stop to retrieve the part. The contact had not taken the vehicle to a dealer or body shop. The vehicle was not repaired. The failure mileage was approximately 83,000. VIN tool confirms parts not available.

Mileage: 83,000

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 55 MPH, the A-Pillar trim on the driver’s side detached from the vehicle and flew off. The contact stated that two months later the A-Pillar trim on the passenger’s side almost detached from the vehicle while driving. The contact was able to pull the vehicle to the side of the road and removed the trim. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the A-Pillar applique trim detached from the vehicle. The contact replaced the part. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

Mileage: 82,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 75 MPH, the A-pillar trim on the driver's side detached from the vehicle and flew off the vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, there was a flapping sound coming from the vehicle. The contact pulled over to the side of the road. The contact observed that the rubber seal around the windshield was detaching. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

Mileage: 60,000

A-pillar trim pieces have both become detached. One detached from the vehicle while traveling on the highway and flew into on-coming traffic. The other detached on the highway and hung on the drivers mirror. Ford advises that even though both parts have detached it is the customer's responsibility to pay for repairs since the recall is still in advanced notice status.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repair. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted; however, it was confirmed parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 80 MPH, the A-pillar trim detached from both sides of the windshield and flew off from the vehicle into traffic. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the passenger’s side exterior A-pillar trim had detached. Additionally, the contact stated that on several occasions while driving at various speeds, she observed a loud flapping noise emanating from the window. The vehicle was taken to a dealer where the passenger’s side A-pillar trim needed to be replaced, but parts were not available. The manufacturer was made aware of the failure. The failure mileage was 80,095.

Mileage: 80,095

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 75 MPH, the passenger's side A-pillar trim, detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 74,151. VIN tool confirms parts not available.

Mileage: 74,151

While driving on the highway at approximately 80 mph, the driver side A-pillar molding on my 2016 Ford Explorer flew off and struck a vehicle behind me. I am not able to determine if there was any damage to the impacted vehicle. On my vehicle, there are what appear to be scratches or smudges on my door and window due to the rubber molding flapping rapidly. I have attached a picture for reference. I have contacted Ford Motor Co., and all they communicated was they are working on a remedy but could not offer any other resolution to a potentially deadly and catastrophically unsafe situation. The speed at which this is being remedied is unacceptable. my family and the other lives in the impacted vehicle were put in danger. This is not an unserious matter.

After buying this vehicle on 4-10-24 checked with Car fax for any recalls. Found a recall on my vehicle 24S02 for the pillar trim. Inspected my vehicle and noticed passenger side pillar trim of the windshield at the very top is starting to come loose and is a bit separated. Didn't notice it till after hearing about this recall.

The contact owns a 2016 Ford Focus. The contact stated that while his wife was driving at approximately 65 MPH, the front A-Pillar trim detached from the windshield almost causing a crash. The vehicle was not diagnosed or repair. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 119,000. VIN tool confirms parts not available.

Mileage: 119,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the driver's side windshield trim panel detached and flew off and almost caused an accident. The contact stated that the failure had previously occurred, and the contact paid out of pocket for the repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 62,884. VIN tool confirms parts not available.

Mileage: 62,884

The contact owns a 2016 Ford Explorer. The contact stated that the front passenger’s side pillar leaked water during rainy weather. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

Mileage: 95,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the A-pillar detached from the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Iba conduciendo por la avenida y de pronto salió volando el trim del lado del conductor que va cooocado al lado del parabrisas, por suerte no venía carros tan pegados a mi y no ocasionó ningún daño,

Lost the driver side A pillar in January- now just lost passenger side A pillar driving on I-16

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side exterior trim detached from the vehicle. The passenger's side trim was loose and rattling. There were no warning lights illuminated. The vehicle was taken to the local dealer, who took photos. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed about the repairs and reimbursement. The contact stated that the failure was related to NHTSA Campaign Number: 24V031000 (Structure). The failure mileage was approximately 125,000.

Mileage: 125,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front driver's side trim fractured and was flapping loosely. The contact used double-sided tape to attempt to hold the windshield trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

Mileage: 50,000

While traveling home from out of town this past Easter weekend, a large piece of something flew up, whipped in front of the passenger side windshield and then smacked the passenger side window before completely detaching in the road behind me. I pulled over to see what happened and saw the trim was missing from the entire side of the windshield. Only a piece of rubber was left dangling. I pulled it off so it would also not go flying. It was scary as my kids were in the car. I am thankful no one was hurt or injured.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts are not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that while operating the vehicle a rattling noise was present coming from the top of the vehicle. Upon inspection it was discovered that the passenger’s side roof rack assembly had become unsecured. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 140,000.

Mileage: 140,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 40 MPH, there was an abnormal rattling sound coming from the passenger side of the vehicle. The contact stated the front passenger side door handle trim was then separated from the vehicle. The door handle trim was replaced by the owner. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 120,000.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 40 MPH, there was an abnormal rattling sound coming from the passenger side of the vehicle. The contact stated the front passenger side door handle trim was then separated from the vehicle. The door handle trim was replaced by the owner. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 120,000.

Mileage: 120,000

On 3/19/24, my left side exterior A-pillar trim part flew off my car on the highway. I have had a constant wind noise in my windshield for a very long time. I didn't think this was going to happen. Thank God there was no cars directly behind me because it came off and was hanging and then blew off before I actually knew what was going on and could pull over. I called the Dealer regarding repair and was informed that there is no fix but they could replace with the part that they have existing in stock which would cost me $366 for the part. Since this is a recall I was asking if I will be reimbursed and the Dealer told me I would need to call Ford. I did and they told me I would need to wait for a parts letter to be sent to me. I explained that I do not want to drive my car around with this piece missing. But they were unable to provide me guidance for reimbursement. I am wondering if you have any information or guidance re: reimbursement for the current parts fix until Ford provides a permanent solution to this recall?

The contact owns a 2016 Ford Explorer. The contact stated that rainwater had leaked into the driver's side B-pillar trim panel causing electrical failures to occur which included the battery failure and the keyless entry failure. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The failure mileage was 125,000.

Mileage: 125,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the rain was entering into the interior of the vehicle. The contact stated that the rain was entering from the left and right sides of the front windshield. The vehicle was taken to the dealer and diagnosed with a fractured windshield trim and the windshield trim needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirm parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that it was the third time that the failure had occurred. The contact stated that the first two times the failure occurred, the repair was paid for out of pocket. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

Mileage: 55,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the passenger’s side exterior A-pillar trim dislodged from the vehicle and struck another vehicle. The contact stated that the driver's side A-pillar trim was also unsecured and loosened. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 91,000.

Mileage: 91,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the keypad to unlock the driver-side front door with the passcode detached from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 58,630. VIN tool confirms parts not available.

Mileage: 58,630

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.

Mileage: 30,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 80 MPH, the passenger’s side exterior middle trim panel had dislodged from the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure and explained that the failed part was not listed in NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 30,000.

Mileage: 30,000

The roof rack on the left side of the vehicle became unattached in transit, and flew off into traffic.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the trim detached and flew off the vehicle. The rear driver's side door applique trim was impacted by the detached trim. The rear driver's side door applique trim was damaged. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 205,040.

Mileage: 205,040

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 - 70 MPH, the vehicle emitted a loud bang that came from the passenger’s side of the front windshield. Once the contact was able to park the vehicle, the vehicle was inspected, and the contact became aware that the trim on the passenger’s side of the front windshield had detached. The same failure occurred on the driver’s side of the windshield about a week later while driving at approximately 55 MPH. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. The front door lights remained illuminated while the door was closed. The contact stated that the rear door failed to open however, the door ajar light was illuminated. The vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that the Keyless entry door panel and actuary for the rear door needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 195,000.

Mileage: 195,000

The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact stated that there was windy sound coming from the front passenger's side door while driving. Additionally, the contact stated that there was water accumulated between the front driver's side door and the body of the vehicle, which caused water to pour inside the vehicle while opening the door. The contact also noticed that water was leaking from the driver's side of the windshield during inclement weather. The contact stated that the vehicle made an abnormal popping sound while making a left turn. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.

Mileage: 104,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s and passenger’s side window trims had detached from the vehicle. The vehicle was taken to a local body shop where the trims were replaced. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 70,000. VIN tool confirms parts not available.

Mileage: 70,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed MPH, the roof rack rails detached from the vehicle. No warning lights illuminated. The vehicle was taken to the dealer and it was confirmed the entire roof rack rails had detached from the vehicle. The vehicle was previously repaired under the Customer Satisfaction Program recall 21S22. The contact stated the failure persisted. The vehicle was not repaired due to cost. The contact stated the dealer informed him he must pay for the repairs because the vehicle had been previously repaired under the recall program. The manufacturer was made aware of the failure and referred the contact back to the dealer. The failure mileage was approximately 160,000.

Mileage: 160,000

On 1/28/24 We were traveling 50-60 mph when all of a sudden we heard a popping noise and noticed the trim on drivers side was loosening. We were able to slow down and pull over which was when the trim then blew off. My husband retrieved the trim (which we now know is referenced as the a-pillar) off the side of the road. obviously this could have been worse if it had struck another vehicle /caused someone to swerve. I then contacted the ford dealership as we learned this was part of a recall. They came out and ended up fixing the roof rack of which that was not my complaint. Clearly there was a miscommunication on what my problem was when called in. I then took it into dealership for them to observe. He printed out a quote to fix pillar at 400-500$ but could not guarantee reimbursement by Ford. I called Ford motor company who gave me a case number and corresponded with local dealership. Essentially I have been told bc this is an advanced notice recall there is nothing that can be done to fix current situation. I will now be driving my vehicle without the trim and also concerned how long til the passenger side blows off as there was no loosening or sign of defect prior to this event. How will weather affect the exposed trim and windshield/aerodynamics. I just hope Ford will expedite the process of repair for safety first but also the look of the vehicle as this is a reflection of their company . My case number is CA547669778 approx mileage 123,000

Trim piece on passenger side broke in half while driving and hit another car. No damage reported but it almost caused accident. Confirmed this is the recalled piece.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, there was a loud popping sound coming from the driver's side window trim panel detaching from the vehicle. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 112,000.

Mileage: 112,000

I REPORTED A PROBLEM 1/23/24 CONCERNING THE TRIM BLOWING OFF BY THE FRONT WINDSHIELD, I SAW ON THE NEWS THAT THIS IS A RECALL ISSUE BUT I ALSO THINK THAT THE COWLING WHERE THE WIPERS ARE ATTACHED SHOULD BE LOOKED INTO, THIS PIECE IS FALLING APART AND WHEN DRIVING THE WIND GETS UNDER THE TRIM PIECES CAUSING IT TO BLOW OFF.

I was driving down the interstate and heard a tapping/clicking sound from the right side of my windshield that got progressively worse. Before I could stop at the next exit to examine the cause, I noticed an object falling to the ground in my rearview mirror just as the noise stopped. After exiting and looking at the area where the noise was coming from, I noticed a trim piece missing. I later identified the missing trim piece as the passenger side Windshield Outer A-Pillar Trim Molding. Our 2016 Explorer was purchased new in 2015 and has never been in an accident or suffered any damage that could have caused the trim piece to detach. Since replacing the trim piece, I can hear faint fluttering from the same area. The trim piece appears slightly loose, although I've been told it's as secure as it can get. This happened around a year ago. I didn't think to report it until I read an article earlier about a recall for a loose trim piece on Ford Explorers. My first thought was that it was going to be about the same issue I experienced, but it was for a trim piece on the roof rails. I decided to submit this report in case this has happened to others with similar generations of our Explorer.

We were driving down [XXX] between Houston and San Antonio on [XXX], when we heard a loud noise but felt nothing. When we were ready to leave our destination, the front-driver's side windshield panel was gone. It had blown off going down the road. There was no warning that the panel was loose nor any warning that it was gone. We could have been seriously hurt or killed if the part had come through the windshield. We are thankful that it did not hit and or kill a motorcyclist or cause a wreck where someone else could have been hurt or killed. There is no way to know if a later travelling car received damage due to the part being in the freeway or if it caused a wreck. I am also concerned that the windshield will leak since there is nothing covering the edge of the windshield. My car is available for inspection, but I do not have the panel. I spoke with Mia at Ford Customer Service (800-392-3673) on January 22, 2024. There is nothing that Ford is doing at the time to help car owners. Mia said to keep all paper work incase Ford decides to do some repairs in the future. I will get my car fixed but not at Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The cowling where the windshield wipers are attached is falling apart this caused the pillar molding bracket to blow off on I-95 may have struck another vehicle. The ford dealer estimated it would cost $1223.72 to repair.

The windshield Trim panel flew off at highway speed.

The windshield trim on the drivers side and passenger side has come off while driving 70+ mph on the interstate. The drivers side flew off and hit my windshield. A few weeks later the passenger flew off and the car behind me had to swerve to avoid being hit by it. This is dangerous for me as the driver of the vehicle because it could have cracked my windshield while I was driving and it puts the other drivers in danger from flying objects.

Passenger-side A-Pillar Molding Windshield Outer Trim flew off while driving on the highway.

The contact owns a 2016 Ford Explorer. The contact stated that water was accumulating in the rear driver’s side cupholder. In addition, the contact also stated that water was leaking through the rear speakers as well. The vehicle was taken to a dealer where the vehicle was diagnosed with a crack in the driver-side roof rack panel which was repaired out of pocket. The contact was assured by the dealer that water pressure tests were performed on the vehicle which showed that there were no present leaks on the vehicle. Upon return of the vehicle, the contact stated that the passenger’s side of the vehicle had experienced the same failure. The failure was later linked to NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact was provided a case number. The contact was also referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.

Mileage: 50,000

I was driving on the highway and heard a loud noise didn’t know what it was until I got home and realized my windshield trim on passenger side was not on there anymore. It had flown off while driving down the highway.

In 2021, driving down the highway, our driver side windshield trim partially broke free and started smacking against the driver side window before breaking off and flying behind the vehicle. Then in July 2023, the passenger side windshield trim broke free on the highway. Appears the rubber seal disintegrates allowing the wind to grab it and rip the plastic trim piece off the vehicle. Currently, the rubber seal on the engine cowl windshield trim is disintegrating also.

Passenger Side windshield molding Trim flew off on the highway speed.

The driver side panels on my front windshield flew off while driving on the highway and then the passenger side broke and the lining ripped out slapping the side window. I know at least 4 other people whose Explorers have done the same and see them all the time driving around broken and gone. How is this ok? It could have hit another car or person when it flew off.

The windshield trim on the passenger side of my 2016 Ford Explorer came flying off my car while I was traveling at about 70mph. The piece flew upwards and backwards. I was not able to see if it hit any of the cars behind me. I was not able to stop to retrieve the piece. I've included a picture below. My car is available for inspection upon request. The safety of the drivers behind me was obviously put at risk having to dodge the flying part. I have not brought the car in for the repair yet, so they have not inspected it, nor has the police or insurance company. I just wanted you to know about it. There were no symptoms before the incident occurred.

Both Front windshield trims flew off while driving. Each side different days. On highway driving when saw something fly on side of my vehicle and almost hit vehicle beside me. I was forced to pull over check my vehicle and noticed windshield trim missing.

The contact owns a 2016 Ford Explorer. The contact stated that after it had rained, water entered the vehicle through the sunroof and would accumulate inside the roof of the vehicle. While coming to a stop while driving, the water would flow to the front of the vehicle and leak inside the cabin through the ceiling light console. The contact had taken the vehicle to a dealer on multiple occasions where they replaced the flooring and the sunroof; however, the failure returned after each repair. The vehicle was also taken to an independent mechanic where the contact was informed that the drain tube inside the sunroof had become clogged which resulted in water accumulation inside the vehicle. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.

The power liftgate stop working. The liftgate light on dashboard shows liftgate open and the power liftgate does not work open nor closes.

Twice I have been driving down the highway and have had the right front passenger side trim break off of the car. The first time it was caught between the door and the passenger side mirror and I was able to retrieve. Took to the dealer and they repaired. The second time it happened the same piece came off and flew off into freeway. A month ago I heard a loud noise while driving sounding like something struck my car and it was the molding on the passenger side door window that came off while driving down the interstate and was unretrievable. I have taken to repair shop to be replaced and see if any other possible issues with the trim and they have found cracks in the same trim pieces on both side rear windows.

While driving on the freeway, the driver side windshield trim broke and flew off the vehicle. The safety of the vehicle traveling behind us was put at risk due to the flying debris. There were no warning lamps or messages displayed prior to this happening. The vehicle has not been inspected yet.

The windshield trim on the passenger side flew off the vehicle unexpectedly while driving at highway speeds. The piece hit the windshield and then flew off causing me to almost run off the road. Thankfully, it did not strike another vehicle.

Driving highway speed, passenger side A pillar trim flew off of vehicle. Called Ford, they responded that no support was available for this incident. Self-repaired.

Driving highway speed, passenger side B pillar trim flew off of the vehicle. Since Ford denied any responsibility with first call (complaint 11543574) I did not contact. Self-repaired.

Driving highway speed, top part of driver's side B pillar trim (key entry pad) broke off. This required emergency pullover to try and secure remaining bottom part of the pillar that was attached with keypad wiring. Unable to secure, I continued travel on service road at slow rate of speed and secured with duct tape later for my drive home. Since Ford refused assistance for first incident (11543574 passenger side A pillar trim) I did not report this incident. Self-repaired later. Additional complaint filed 11543575 for passenger side B pillar trim.

As I was driving over a bridge at approximately 45 mph, the A-pillar trim on the driver's side of the windshield broke and flew off of my car and hit the car behind me. Then, a few days later, as I was getting my car washed, the luggage rack cover blew off while going through the dryer at the end. Coincidentally, I received notice of a recall on the luggage rack system in the mail about 2 months after it happened and that has been replaced but my A-pillars have not.....seems to me they are related issues. Luckily, no one was hurt and no accident was caused.

While driving on the highway the drivers side windshield trim flew off the vehicle, narrowly missing the car behind me. Soon after, the rubber weatherstripping came loose and I had to open my window and pull it inside the vehicle before it, too, flew off and had the potential to hit another vehicle.

Passenger side windshield trim broke and flew off of vehicle as it was being driven.

The roof rail on my explorer came off while driving down the road. I did not realize until I got home. It could’ve hit the car behind me, cause them to wreck, etc. I see that Ford has a recall for this issue but my model (platinum) is not part of that recall.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 65 MPH, the driver's side windshield trim panel detached and was hitting against the vehicle. The contact veered to the side of the road and cut the trim panel. The contact stated that the failure recurred with the passenger's side windshield trim panel. Additionally, the contact stated that the trim panel at the base of the windshield was fractured. The vehicle was taken to an unknown dealer, where it was determined that the entire windshield trim panel needed to be replaced. The dealer informed the contact that he would be charged a fee for the repair. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed that the driver's side windshield trim panel had detached. The dealer was not notified of the failure. The vehicle was repaired. The contact related the failure to NHTSA Action Number PE23001 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 48,700.

Mileage: 48,700

Passenger side A Pillar Trim (OEM Part # BB5Z-7803144-AA) detached while driving at Highway speed.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from underneath the hood. The vehicle was taken to the dealer where it was diagnosed and determined that the motor mounts needed to be replaced. The vehicle was repaired. The contact stated that the motor mounts had been replaced three times by the dealer since December 2022. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300.

Mileage: 100,300

The body-A pillar trim panel doorman on the passenger side. Flew off while driving on the highway. I happened to be the passenger this day and if I had the window rolled down a little more, this piece would have hit me in the face. At first, we thought it was a piece of debris from the ground on the highway so we kept driving. But then the rubber part that sits underneath the trim began to flap and that’s when we realized we needed to exit. There’s no way we were going to be able to recovery that piece from the highway. Luckily no one got hurt.

I purchased this car in January of 2021 and in April of 2022 the passenger side front window A pillar trim flew off while driving down the highway. Since then, the same thing has happened to my driver’s side A pillar exterior trim, and just this week (August 2023) the B pillar trim that also held my keyless entry keypad has also flown off while driving down the highway. I’ve joined a “5th Generation Ford explorer” Facebook group, and it seems that this is a VERY common occurrence to many users of this vehicle. I’ve also seen many ford explorers driving around that have the trim pieces missing meaning that either they fly off so often that I am seeing these vehicles during this short time before the owner’s get them replaced, or they flew off and people just didn’t want to fix it because they fly off so often. I’m lucky that all 3 times it happened to me, there weren’t any motorcycles driving behind me that could have gotten seriously injured by these pieces flying off at highway speeds. I really believe something needs to happen to fix this. These seem to be poorly engineered parts if they continually fly off the vehicles, plus ford doesn’t make or sell these parts very cheap so it’s obvious they are just trying to make money while putting lives at risk. I unfortunately do not have specific dates/milage/pictures of my previous incidents, and didn’t think of filling out a report until now when I’m in the middle of replacing my B-Pillar, but I can provide the dates and pictures of the piece off of my B-pillar below. I hope this helps. Please investigate this and really review this issue. I’ve seen previous articles that mention the NHTSA has received reports of these flying off, but the number of reports was only around 160. I’m sure if anyone from the government reached out to the Facebook group mentioned above, along with other ford Facebook/Social Media groups that this would cover like the ford Edge groups, they would easily find that this is a major safety issu

Trim piece on the front of the vehicle beside the windshield flew off while driving on the interstate. It smacked my windshield and flew off behind me. Very big safety concern considering there were other vehicles driving behind me and it could have hit them. I did not see where it went as I was confused as I did not know what the sound/item was at first.

The mouldings on the side of the windshield have detached multiple times. There is no warning lights, and I have been told by the dealership and outside repair shops that it is a common problem. Detachment of these parts puts other motorists at risk of injury. July 2021 driver side flew off on the highway - parts on backorder from dealership so they never repaired it. May 2022 had both sides replaced for $160 since they were done at time of windshield replacement. June 2022 passenger side flew off on the highway (no cost replacement since so soon after last replacement). August 2023 passenger side flew off on the highway and hit a semi, $100 repair quote.

Both A-pillar pieces have blown off while driving. The first time this happened I had them replaced at a local windshield repair. And now they have both blown off again.

Passenger side frame on windshield flew off my car while I was driving on the highway.

On 07/30/2023 The right passenger front windshield trim plus rubber stripping flew off our 2016 Ford Explorer XL. We were travelling 60 mph down a mountain area from San Diego, CA heading into Yuma, AZ. The noise of the trim was so loud hitting the windshield then the windshield panel blew off and the windshield stripping blew off. We made sure no one was behind us as it could have caused damage if the cover would have hit car behind us. Vehicle inspection yearly and no signs of any areas of concern. No warning or signs of this part coming off.

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 70 MPH, he heard an abnormal vibration coming from the passenger’s side front door. The contact stated that a plastic panel had partially detached from the windshield pillar. The contact stated that the plastic trim was held on by glue. The contact pulled over and removed the trim. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the passenger’s side and driver's side windshield pillar trim needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.

Mileage: 120,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, the driver’s and passenger’s side windshield trim panel detached. Additionally, while driving, the roof rail detached. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA Hotline. The contact stated that the failure was related to NHTSA Action Number: PE23001 (Structure). The failure mileage was 98,000.

Mileage: 98,000

The drivers side windshield trim panel came off of the car while driving down a highway at 55mph. Luckily, there were no other cars on the highway and no further damage or injury occurred.

Windshield trim piece came loose and broke off while driving on the highway. I had to tape down the part that was still on there two times before I could have it repaired so that I did not lose the rest of it on the highway and cause an accident. The driver's side failed first and now my passenger side has split apart and is rattling while on the highway, so I have to have both sides repaired out of safety concerns!

Windshield trim blew off going down the interstate. I replaced it and it blew off again! Now I have extra wind noise and I’m scared it’s going to leak. I would try to glue another one down but do not want to affect my windshield integrity.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the roof of the vehicle. After a visual inspection, the contact became aware that the passenger’s side roof rack rail had detached from the roof. The vehicle was taken to the dealer and the contact was informed that parts for the repair were not available. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V316000 (Structure) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 99,000.

Mileage: 99,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 55 MPH, the front driver’s and passenger’s side pillar covers detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 21V316000 (Structure) and stated that the pillar covers were not a part of the repair. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 100,000.

Mileage: 100,000

My Ford Explorer 2016 windshield outer trim fell off while driving causing major danger on the highway.

Driver A pillar molding flew off and hit the driver's mirror and driver's side window doing 70 mph. Amost resulting in a accident.

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the front passenger’s side windshield trim detached from the vehicle. The contact also became aware that the front driver’s side windshield trim was loosened and almost detaching from the vehicle. The vehicle was taken to the dealer and the contact was informed that the windshield trims needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.

Mileage: 65,000

The drivers side trim piece that runs vertically on the edge of the windshield and holds the rubber gasket in place came loose at the top and allowed the rubber gasket to flap around and hit the window, trim, and windshield. I was on the highway for a relatively short distance so it didn't come off completely. If it had flown off the car it could have caused an accident or hit someone else's vehicle causing damage. I am assuming there is some type of clip or screw? that has come off allowing the trim piece to come loose at the top. I have notified the dealership where I purchased the vehicle. They have not responded yet. I have not contacted anyone else about the incident.

We were driving on the freeway and out of nowhere, the trim next to the windshield completely flew off on the passenger side of the car and then the driver side trim broke in half.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the windshield trim on the passenger’s and driver's side detached from the vehicle. The vehicle was taken to the dealer and the vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. The VIN was not available.

Mileage: 30,000

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, she heard an abnormal sound near the windshield. The contact then stated that the windshield trim panel detached from the windshield. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 90,000.

Mileage: 90,000

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the front driver's side windshield trim detached and flew off the vehicle. Additionally, the windshield rubber gasket was flapping while driving, and the contact removed the rubber gasket from the windshield. The vehicle was taken to the dealer, where it was diagnosed that the windshield trim clips had fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The failure mileage was approximately 81,000.

Mileage: 81,000

Window trim pieces detached while driving on the highway, hitting window hard and then flying back into traffic. This is the 2nd piece of trim that has detached while on the highway. First piece was on further back on side.

While traveling at highway speed on Interstate 20 W in Texas, the right A-pillar molding detached and flew off. There were no indications of the part beginning to loosen prior to detaching. I have not taken the vehicle to the dealer as it is out of warranty.

I’ve had two instances of the windshield moulding becoming detached and flying off the car while on the highway. The first was a couple of years ago and involved the right side windshield moulding, this last one involved the left side windshield moulding. Each time I can’t be sure that the moulding didn’t fly into another car because it came off with such force, it actually scratched my car when it flew off. This is the second time I’ve had to pay over $300 to get the moulding replaced because of what I feel are faulty clips that hold it on. This poses a safety hazard to not only me (distraction when it comes off while on the highway) as well as other drivers around me. I feel this needs to be a recall issue and, if owners have paid to have said repairs already done, a reimbursement made for the repairs done to date. As an added note, I was at my grandson’s baseball game Friday night and there were three explorers in the parking lot, I ring mine. ALL THREE were missing one side of their windshield mouldings!!

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the windshield trim panel was partially detached. The contact applied double-sided tape to prevent the windshield trim panel from completely detaching. The contact stated that the windshield trim panel had previously been replaced; however, the failure recurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 225,000.

Mileage: 225,000

While driving on the interstate at 65mph, the driver side windshield trim cover and outer rubber windshield seal flew off the vehicle. There was no evidence of this possible issue prior to the event and no previous damage to the part.

While I was driving on the highway at about 65 mph the passenger side plastic piece that runs from the top of the windshield to the bottom of the windshield flew off suddenly. This piece was large and had it hit the driver behind me could have caused serious damage. This has not been confirmed by a dealer yet. The vehicle has not been inspected by anyone yet. There was no warning that it was about to come off the vehicle, it happened instantly.

19April2023 at approximately 13:30 HRS, While traveling northbound highway 65 between Cullman and Hartselle Alabama, the right side windshield moulding detached while traveling approximately 70 MPH. The detached moulding flew rearward into traffic behind me. Upon inspection, it appears the piece is held in place by a single clip and a small strip of hook and loop tape. There were no warnings prior to the piece detaching itself from the vehicle

While driving on I75 at 65MPH the front passenger side windshield panel on the edge of windshield flew off and and almost hit vehicle behind me. They had to swerve out of way of the flying object. Very scary incident on the highway. Had to have it replaced so as not to have an rust occur.

The contact owns a 2016 Ford Explorer. The contact stated that while driving on the freeway approximately 70 MPH, the front passenger’s side windshield trim detached from the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 70,000.

Mileage: 70,000

The piece between the windshield and the passenger side door came off while I was driving on the interstate.

My wife and I were driving on the interstate at 80 mph and without warning, the passenger side exterior A-pillar molding flew off of the car ,hit our windshield and disappeared behind us.

Pillar Trim piece next to windshield on the passagener side flew off my car while driving the speed limit of 65 on highway 20 in Iowa. Piece could have hit other cars, was fortunate no cars were near me.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the trim on the front windshield separated and detached from the vehicle. The dealer was contacted, and the dealer stated the failure was a known issue, and that there was no recall related to the failure. The manufacturer was contacted, and a case was filed. The failure mileage was 16,000.

Mileage: 16,000

The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the trim between the driver’s side door and the windshield detached and flew off the vehicle. The dealer and the manufacturer were notified of the failure. The dealer informed the contact that there were no recalls on the vehicle regarding the failure. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 64,000.

Mileage: 64,000

The passenger side windshield trim, separated from the vehicle at highway speeds, and landed onto the windshield of the vehicle behind me. Both vehicles were traveling at 75 mph when the incident occurred. I contacted my servicing Ford dealership, service, and parts department, to which both entities acknowledged this was a common problem for this year and model vehicle. I further inquired if any additional recalls for this trim component work on Ford’s recall list to which they said no. I am concerned because in 2020 a recall on the Ford Explorer roof rack rails, work executed, because those were separating from the vehicle at high rate of speed as well. Ford dealership quoted me $851 to replace both windshield trim components, both passenger and driver side a total of four plastic pieces. Ford also stated that the repair work would need to be done by a train service technician vice the end users themselves. Estimating approximately two hours of labor for both components would require the Ford vehicle owner to pay for $1000 to affect a repair which clearly is defective and unsafe at highway speeds. Separation of this component from the vehicle could have resulted in a high-speed collision and potential loss of life as a result of the failure of this part. I have also notified the Ford dealership that I intend to file a formal complaint on the defective parts with Ford motor company, as well as the NHTSA.

On two separate occasions, the windshield trim panel blew off my Explorer while I was driving at highway speeds. This was the trim panel on the driver's side in both instances. I had it repaired the first time and then it happened again. I was told by Safelight, who repaired it the first time, that they have done dozens of these repairs. And, it happened to my brother-in-law's Ford Excursion. Just look around while you're driving and you will see many Ford SUVs with missing trim panels. The dealership refuses to fix it even under my extended warranty - even though it's clearly a defect - and it costs hundreds of dollars for the repair. I know Ford is aware of the problem and doesn't seem to care. A recall needs to be issued. The last time the trim blew off I was driving 65 miles an hour on I-10 in traffic - the trim could have easily hit another car - and may have for all I know.

Passenger windshield trim detached and flew off at highway speed.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, a rattling noise was heard underneath the vehicle. Additionally, water was entering the vehicle from the roof rack. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension), 21V537000 (Suspension), and 21V316000 (Structure). The contact stated that after taking the vehicle to a local dealer for the recall repairs, he was made aware that there was no mechanic available to complete the needed recall repairs. The contact stated that he was rescheduled on two other occasions. The vehicle was not repaired, and the contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000. Parts distribution disconnect.

Mileage: 70,000

The molding for the windshield driver side flew off while driving on the highway

2 pieces of the trim/body have fallen off while driving. One piece fell off and hit a car behind me in the windshield. This is common on these vehicles.

The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the driver’s side windshield side trim loosened. The contact pulled over on the side of the road and placed the trim back in place, but the failure reoccurred. The dealer was contacted, and the dealer stated that the part was okay as-is. The manufacturer was contacted and stated that the vehicle needed to be inspected. The failure mileage was 110,000.

Mileage: 110,000

Windshield trim pieces flying off while driving down the highway.

Windshield post molding flew off and damaged our mirror at 70MPH. I took it to the Ford dealer and they have had a number of these incidents, but they still charged me $335.

The A pillars, which are the moldings on the left and right side of the windshield, began to come detached from the vehicle while driving down the Interstate at 70 mph. Only one clip was left to hold it on. I had to reduce speed to 40 mph on a very busy interstate until I could exit the interstate. These clips are similar to those used on the roof rails of this vehicle which was part of two previous recalls. Body parts detaching from the vehicle while driving at high speeds down an interstate should certainly constitute a safety concern. From what I understand from the Ford dealership, this has been a problem for a couple of years now that Ford has chosen not to address. It is currently being held on with duct tape until these can be replaced.

I was on I-10 between Phoenix and Tucson southbound. I heard a thumping noise but could not see anything wrong. Then there was a loud bang and I thought a semi had kicked up something though I saw nothing in the air. I was doing 75mph the posted speed but there was a cross wind. When I arrived home in Oro Valley i noticed the right, front passenger windshield entire trim was gone! Upon looking for a replacement part I noticed that I am not alone with this problem so I am reporting it. I would suspect many others have this problem but do not. Anyhow it is a safety issue. It is a large part to have this debris fly into another vehicle.

Passenger window trim piece came off while driving down interstate. I have seen a story that stated complaints about this were already being investigated so I felt I should report that it happened to me as well.

In November of 2022 on the highway the molding against the windshield that runs from the hood up to the rooftop flew off the vehicle. Luckily nobody was injured or no accident caused. Kerry Ford charged me $538.62... In February of 2023... Again, going down the highway the driver side molding against the windshield broke in half and another piece went flying off... Again, luckily no other damage or accident caused. I noticed this time there appeared to be velcro underneath at the bottom of the panel - Velcro? Not sure that seems appropriate. Again, Kerry Ford charging me another $446.00 to repair the driver side now - Hopefully Ford doesn't think Velcro is the answer. Meanwhile, I'm out nearly a $1000.00 because Ford has pieces flying off their vehicles... wonder how long until it causes a major accident or cost someone behind me their life? Better start a recall now instead of waiting for the worst to happen.

Right side windshield molding flew off on highway.

When I was driving the vehicle on the interstate (approximately 75 mph) the roof rack railing flew off. Luckily there were no cars following behind me. This was a prior recall that was fixed on my vehicle and I was told Ford was no longer fixing that because they found the glue was faulty.

My pregnant girlfriend was driving our Explorer on the highway (70mph) with her father in the passenger's seat when the driver's side A-pillar trim came off. She said it came loose and stuck the window, scaring them both, before it detached completely. They weren't sure if there was a vehicle close behind them when this happened. This seems like this is a big safety issue worthy of a recall. I purchased replacement parts from a local Ford dealer, and they said they sell a lot of those trim pieces.

we were driving on the 58 freeway in CA and when we went to stop for gas we noticed that the passenger side windshield trim panel had broken off somewhere on the freeway.

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver’s and passenger’s side window trims detached from the window and struck the side mirror. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 79,000.

Mileage: 79,000

Every since I bought this vehicle back in December 2016. I've had major problems that consist of the battery lasting a year an half. In 2018, Ford had it for two weeks due to a major problem that they repaired but never told me what the issue was. Still, to this day, I don't know what they repaired. In 2021, My water pump went out, something is wrong with he fuel injection that may be causing the engine light to be on. Every year since 2016 there's been something going wrong with my Explorer, including the radio panel/cameras monitor. Last year, 2022, I was driving down the highway when my windshield trim panels flew off! I thought it was something from another car until I stopped and realized, my windshield didn't have a cover on the driver side. I'm hoping I didn't caused harm or almost caused harm to any drivers behind me! Nonetheless, since my incident, I have noticed other Explorers missing a windshield cover.

The contact owns a 2016 Ford Explorer. The contact stated that on two separate occasions; the windshield trim panels on the passenger’s and driver’s side detached from the vehicle. The contact replaced the parts himself; however, the failure returned less than a year after the initial failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.

Mileage: 45,000

Trim piece on driver-side windshield flew off while driving. To the best of my knowledge it did not hit any surrounding vehicles. There was no warning prior to this happening...I just realized it was missing when I returned to my vehicle after work. I had just heard on the news about window trim pieces flying off Ford Explorers the same day this happened to mine.

I have had to replaced two separate times my windshield trim pieces that cover the hardware on windshield. Every time I have lost them it has occurred on the highway where I was going a speed of 65-70mph. When I have had a professional reinstall new parts it has cost me almost $350.00 The parts are coming directly from ford nothing aftermarket and they are being reinstalled by a professional. I should not have keep paying for the same parts. All due to the fact they don’t stay adhered to the vehicle properly and they’re the parts coming directly from Ford manufacturer. I know no accidents have been reported but we shouldn’t wait until one happens either. Ford needs to correct this issue and stop costing the consumer so much to replace and deal with same problem.

While driving 60mph on the highway my windshield molding on the passenger side flew off.

The plastic windshield trim on the passenger side of the vehicle broke and flew off while driving down the interstate. The piece was then run over by another vehicle. Luckily it did not hit another vehicle or someone on a motorcycle . When I called the dealership near us they said that they were aware of the problem. The dealer said it has happened to several explorers that the were aware of but there was no recall. They gave me a quote of 400 dollars to replace it. The vehicle has not been repaired and is still being driven. Hopefully the piece that is still remaining does not come off and hit someone. There needs to be a recall to fix this problem.

I was driving down the road 50 mph The driver side, plastic piece that goes around.the outside of the windshield blew off.Upon further inspection the passenger side is also loose and ready to fall off. The rubber that goes around the whole windshield is dry rotted and all broke off .

The windshield trim panel blew off. It was repaired at Camargo Cadillac where the Explorer was purchased. It blew off on the way home. Camargo replaced the panel again. It blew off 2 days after the second repair. We were reimbursed and it was suggested we go to a Ford dealer. I called Beechmont Ford and I have waited 5 months plus for an appointment for recalls that have not been done. I always felt it was very dangerous when the metal part blew off. In today’s paper I noticed NHTSA is investigating complaints that the windshield panels can fly off of Ford Explorers while traveling at highway speeds.We certainly know this to be true. Please add this to your recalls with instructions on how to correctly fix it. To our knowledge we were never notified about serious issue with the rear suspension toe links either.

I was driving down the Interstate in my 2016 Ford Explorer at approximately 80-85 MPH when a long piece of the windshield trim panel flew off of the car. I didn't realize what had happened until I saw the trim piece missing. Once I saw how big the piece was, I was immediately concerned that the trim piece could have hit another car and seriously injured someone. I took the vehicle to a Ford dealership service center to have the trim piece replaced. The vehicle was not inspected by anyone other than the Ford service center. There was no warning at all prior to the panel flying off. It didn't appear loose or flap in the wind, it literally just flew off.

10/23/22 While driving at highway speeds - Interstate 39 - a large piece of the driver's side windshield trim flew off. We had no impact with anything that would have made it fall off - it simply came apart and landed on the road behind us. We have had the piece fixed since. Body shop could have photos still - if needed. No warning signs were present in the car.

Pieces of my windshield seals are flying off my car endangering other drivers.

The windshield outer trim on the passenger side has detached two separate times (I replaced it each time at my cost), and it could be a hazard when it happens while I am driving on the highway.

Body trim pieces on the b pillar of the vehicle became loose and flew off on the highway, secondary replacement from Ford is now loose and about to come off on both sides, waiting on the warranty from Ford to send another new one.

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 55 MPH, the A and B molding used to secure the windshield, detached from the vehicle. The contact pulled over and retrieved the pieces. The contact had taken the vehicle to the dealer who replaced the moldings. The contact stated that the front windshield molding had since started to detach again. The contact stated that the rear and front passenger’s side door moldings were also detaching. The contact returned the vehicle to the dealer and was informed that the repair was not covered under warranty. The manufacturer was made aware of the failure and confirmed that there was no recall regarding the failure. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 83,913.

Mileage: 83,913

While driving on the freeway, the right front exterior pillar trim came off and flew back toward traffic behind me. That exterior trim was between the door frame and the windshield. Luckily it did not strike any other vehicle. It could have easily struck another vehicle and caused an accident and/or injury. Prior to the detachment, the trim in question did not appear to be lose or coming off. When I checked with my local Ford Dealer, the service technician told me he knew of many other incidents involving that particular trim coming off on both sides of the vehicle. The dealer replaced the trim at a cost of $500. I later did some research on the internet and found that this has happened to may other owners of Ford Explorers. I notified Ford of the incident, no recalls involving this equipment.

Passenger side windshield trim came loose on the freeway and flopped around violently then broke off and went flying behind us. Thankfully it did not hit vehicles behind us as it weighs several pounds and has pointy ends. We purchased this Ford Explorer brand new and it always had some wind noise at freeway speeds on that side. @ 46K miles and the trim replacement was not covered by warranty. The dealer said it is quite common and they see it regularly (and will happily take your $500 to fix it). I have seen several other Explorers (including one Police Ford Explorer) with this missing trim panel and you can find many aftermarket replacement brands selling them online and in auto parts stores. This must be a very common issue to justify several companies making replacements. This issue could be deadly if you are following behind a Ford Explorer when it comes off at speed. Ford has sold millions of these SUV's. Looking at the damage it appears the bottom plastic clip that hold the large trim piece fails then wind gets under the trim and breaks the other clips ultimately sending the part flying.

The side panel behind the front passenger and driver side windows detached while driving. Specifically, the passenger side window panel detached while driving approximately 60 mph on the highway, which caused flying debris that could have harmed other drivers. Three days later the driver side panel detached while driving on the freeway at approximately 60 mph; however, this panel stayed hanging from the car due to wires for the keyless entry. When the panel detached at 60 mph, the tailgate open indicator light turned on inside the car. To ensure our tailgate was secure and we would not lose items out the back causing more of a hazard, we navigate to the side of the highway. This placed my family at risk while other cars passed by at 60 mph. The tailgate was shut; however, we were unable to open the tailgate. The car indicted the tailgate is open; however, there was no way to open the tailgate from inside the car, outside the car, or from the key. This reduced our exit pathways if there was an emergency in the car and caused an uncertainty if the tailgate would at some point open on our three hour trip home. Since we were three hours from our home, we found a means to attach the hanging panel to our car and proceeded driving. About five minutes into the driving, the panel split in half. The top portion detached from the car causing a debris hazard. The half with wires remained hanging from the car. Prior to reaching to NHTSA, we reached to Ford to report the safety issue. They stated this is not a recall, took no information, and offered to provide NHTSA information for reporting any concerns we had.

- Molding piece and underlying bracket located between the windshield and side passenger window. Molding piece is long and over 24 inches long. - Became loose and detached completely during driving. -The issue first appeared when the vehicle had under 36000 miles- at that time a Ford service technician glued it to the underlying mounting bracket to remedy the problem. The issue happened to the same piece again within the last three months. A Ford service tech again glued the piece into place to secure. Four days ago the piece completely came off, while driving. The clips on the mounting bracket were completely broken. I have since had the bracket and piece replaced. -According to the service advisor at a Ford dealership, Ford released a notice to service depts advising them of the issue. According to the service advisor is a problem for 2015 and 2016 Ford Explorers This bracket was in stock at the dealership I went to.

1. 2016 Ford Explorer transmission. shifting delays, grinding or jumping during acceleration, the car shaking on the road, or whistling noises or a burning smell coming from beneath the hood. 2. Ford Explorer carbon monoxide. There is a smell in the cabin. 3. Weather strip and trim on both sides of the windshield are coming off. This is a major safety issues if those trims come off and hit another car.

The contact owns a 2016 Ford Explorer. The contact stated that he noticed that the roof rail cover located on top of the vehicle had become loosened. The contact attempted to reattach the roof rail to the vehicle but was unable to attach the roof rail. The contact then stated that while his wife was driving at highway speeds, the roof rail detached from the vehicle without warning. The contact called the dealer who referred him to the manufacturer. The manufacturer provided a case number and referred him to the NHTSA. Upon investigation, the contact discovered NHTSA Campaign Number: 21V316000 (Structure) which he linked to the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

While driving down the road the drivers side (A pillar molding) windshield molding broke loose with no warning and flew into traffic behind me. Fortunately this did not hit anyone or cause an accident this time, but it has the potential to do so. From discussing this with the Ford dealer near me it is a common problem with the interceptors and sport model explorers. The design of this is such that you don't know the clips are failing until a sudden andcatastrophic failure occurs.

In the 2016 Ford Explorer, both the driver and passenger side window trim has blown off while driving. The plastic clips break and cause the trim to fly off. It happened to me, and two other owners with the 2016 Ford Explorer that we bought at the same time. I have also seen it on many other Ford Explorers on the road.

The A pillar of my car came loose while driving and is now flapping there. The A pillar on the other side was loose when I bought the car and the dealer fixed that one at that time. I fear these pillars coming loose and flying and hitting other cars while driving. Seems like a safety issue Ford should do something about.

The contact owns a 2016 Ford Explorer. The contact stated that the side panels on the rear passenger’s and driver’s side doors were cracked. The contact indicated that the failed body parts were attached to the vehicle by glue. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover half the cost of repair. The contact was then referred to NHTSA for further assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact stated that the side panels on the rear passenger’s and driver’s side doors were cracked. The contact indicated that the failed body parts were attached to the vehicle by glue. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover half the cost of repair. The contact was then referred to NHTSA for further assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.

Mileage: 50,000

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, the side panel on the passenger’s side detached from the vehicle. On another occasion, the plastic front pillar section on the passenger’s side suddenly detached from the vehicle. The contact indicated that the failed body parts were attached to the vehicle by glue. The local dealer and manufacturer were notified of the failure. The failure mileage was 47,000.

Mileage: 47,000

THE A PILLAR COVER HAVE DETACHED ON BOTH THE DRIVER AND PASSENGER SIDES. THE COVER THAT DETACHES WHILE DRIVING CAN CREATE A ROAD HAZARD FOR OTHER USERS, INCREASING THE RISK OF A CRASH. THIS ISSUE HAS NOT BEEN ADDRESSED BY THE MANUFACTURER. I HAVE OBSERVED SEVERAL VEHICLES OF THE SAME MAKE AND MODEL MISSING THESE SAME COVERS.

Passenger side piller trim detachment this has been an issue on the 2013 thru 2015 models and was issued a recall. Same thing is happening on the 2016 model. Drivers side is also loose. Many 2016 models are having this same problem

The contact owns a 2016 Ford Explorer. The contact stated while driving 75 MPH, the windshield plastic trim piece detached from vehicle. There were no reported injuries. The vehicle was taken to the local dealer and the contact was informed that the plastic trim piece needed to be replaced. The vehicle was not repaired. While driving the other plastic trim piece detached. The manufacturer was not notified. The failure mileage was approximately 153,000.

Mileage: 153,000

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, tapping noises were heard coming from the roof of the vehicle before the roof rack trim detached and hit another vehicle. The dealer was made aware of the recall and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

Mileage: 20,000

On my 2016 Ford Explorer, the A Pillars on both the passenger and driver's side completely detached from the car while driving and flew back into the road while driving on the highway. The A pillars that detached could have easily hit another car/person and caused serious damage. My local Ford dealership inspected the car and pillars and confirmed this as a common failure. They have informed me that there is now a new version of this part because of this common failure. However, the part is currently back ordered and cannot be repaired on any timeline. They are currently duct taped onto the car to protect the car from any further damage. I believe since Ford acknowledged the failure and there was a need to create a new system/part, then this should be a recall of the current parts. There were no warnings or previous issues with the A pillar trim pieces before they just came completely detached, both within an hour of one another. A quick google search can find that this is a very common failure with many Ford explorers. I hope Ford would do the right thing and recall this part.

The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact heard a knocking noise from the front driver’s side window. The contact pulled over to the side of the road and inspected the vehicle and noticed that the weatherstrip on the front driver’s side door was detaching from the molding that held the weatherstrip from the windshield. The contact pushed the weather strip back into the molding and continued to drive back to the residence. The contact took the vehicle to an independent mechanic who inspected the vehicle and stated that the weatherstrip had loosened over time. The mechanic glued the weather strip back into the molding as a temporary fix and referred the contact to a local dealer for assistance. The contact took the vehicle to the local dealer and was informed that the molding needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.

Mileage: 58,000

The front pillar cover has blown off my 2016 Explorer 3 times in the 4 years I’ve owned the vehicle. Two of the 3 times this occurred, I was traveling in heavy traffic on a limited access highway causing a hazard for the other drivers. I don’t know where the piece landed or if it hit other vehicles. I have complained about the flawed design to Ford, calling their Customer Service number and the tech told me he didn’t see any other complaints related to this from other Ford Explorer owners. What will it take for Ford to fix this design flaw to prevent repeat occurrences? Or at least acknowledge it in their database? The only risk to me is the distraction caused by the sudden noise which drew my attention from the road while I triaged the cause. I hope no motorcycle or convertibles were hit by the debris. I wouldn’t replace the trim but now the windshield is probably impacted. The windshield gasket is exposed and flapped in the wind for the entire trip home after this last time. It was like riding in a helicopter without ear protection.

The contact owns a 2016 Ford Explorer. The contact received a recall notification for NHTSA Campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.

The trim to the lining of my window on the right side flew off on the highway

The recall has been put out and the dealership is claiming that the fix of gluing the roof rack covers back on is not sufficient and that a new fix needs to be made. The fix is not available to me and I cannot use the vehicle for work with an open recall. I understand that recalls happen, but the fix should be available immediately upon publishing them.

THE VEHICLE WAS PURCHASED IN 2020 AND SO FAR I HAVE HAD TO REPLACE THE A PILLAR TRIM 3 TIMES.ONCE ON THE PASSENGER SIDE AND TWICE ON THE DRIVERS SIDE. COSTING OVER $100 EACH TIME JUST FOR THE PARTS.THE TRIM HAS COME OFF TWICE WHILE AT HIGHWAY SPEED, 60 MPH, CAUSING A LOUD NOISE AND FLYING DEBRIS. THE THIRD TIME THE TRIM CAME OFF AT A SLOW SPEED OFF 35 MPH AND ACTUALLY BROKE IN HALF. I ATTACHED A PHOTO OF THE TRIM PIECE. I BELIEVE THE CAUSE MAY BE THE PLASTIC CLIPS THAT HOLD THE TRIM IN PLACE.

Mileage: 54,000

WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 75 MPH, THE DRIVER'S WINDSHIELD SIDE TRIM MOLDING DETACHED FROM THE VEHICLE. THIS MOLDING IMPACTED THE SIDE OF THE VEHICLE, AND BECAME FOD ON THE HIGHWAY. IN REVIEW, ONLY HALF OF THE MOLDING DETACHED FROM THE VEHICLE, WITH HALF REMAINING IN PLACE.

Mileage: 55,000

RADIO SPARKING AND SMOKING PLUS PEELING AND BUBBLES INSIDE THE HOOD PAINT

DRIVING ON HIGHWAY, WINDSHIELD TRIM ON DRIVERS SIDE BROKE OFF. ONCE STATIONARY, INSPECTED WHERE THE TRIM WAS AND IT'S COMPLETELY GONE & APPEARS THAT THE CLIPS HOLDING IT THERE ARE BROKEN AND SOME GONE. PASSENGERS SIDE TRIM IS WARPED AND APPEARS LOOSE. ALSO, DRIVERS DOORS TRIM IS NOW PARTLY DETACHED FROM DOOR

Mileage: 5

THE HOOD OF THE VEHICLE IS RUSTING ALONG THE FRONT EDGE. IT STARTED WITH A SMALL AREA AT FIRST A YEAR AGO BY BUBBLING UP FROM UNDERNEATH. NOW THERE ARE SEVERAL VISIBLE AREAS ALONG THE FRONT EDGE OF THE HOOD DOING THE SAME. IT'S A MATTER OF TIME TIL THE RUST BREAKS THRU THE PAINT. 5 YEARS OLD AND I LIVE IN MD. MILD WINTERS. SHOULDN'T HAPPEN.

Mileage: 44,000

WHILE TRAVELING AT APPROXIMATELY 70 MPH THE PASSENGER SIDE WINDSHIELD PILLAR MOLDING DEPARTED THE VEHICLE. WHILE RESEARCHING PART NUMBERS AND REPAIRS ONLINE I HAVE NOTICED THIS APPEARS TO BE A COMMON PROBLEM FOR EXPLORERS FROM 2011- 2018. ALSO SEEMS SOMEWHAT RELATED TO THE CURRENT RECALL FOR EXPLORER ROOF RACKS THAT USE SOME OF THE SAME MOUNTING HARDWARE. PARTS SEPARATING FROM VEHICLES AT HIGHWAY SPEEDS CREATES HIGH RISK OF INCIDENTS.

Mileage: 45,000

PAINT BUBBLING AND PEELING AROUND FRONT EDGE OF HOOD SHOWING RUST UNDERNEATH. VEHICLE IS GARAGE KEPT AND CLEANED REGULARLY.

Mileage: 34,000

POWER LOCKS GET STUCK ON EITHER LOCK OR UNLOCKED NOT ALLOWING ME TO EITHER LOCK OR UNLOCK THE CAR DOOR ON DRIVER AND BACK PASSENGER DOOR. PLASTIC STRIPPING PANELS ON FRONT DRIVER AND PASSENGER DOORS ARE COMING OFF AND THE PANELS CONNECTED TO THE WINDSHIELD ON BOTH SIDES. POWER SEATS DO NOT HOLD THE MEMORY OF WHERE IT WAS LEFT. THE SEAT GOES ALL THE WAY UP TO THE STEERING WHEEL WHEN MEMORY BUTTONS ARE PRESSED OR IF THE KEYLESS CODE ON THE DOOR IS USED TO UNLOCKED THE CAR. KEYLESS ENTRY WILL UNLOCK WITHOUT TO CODE BEING TYPED IN CORRECTLY. USING THE FIRST THREE NUMBERS CAN UNLOCK THE DOOR. ALL OF THESE THINGS HAPPEN WILL THE CAR IS STATIONARY.

NOT LONG AFTER PURCHASING THE VEHICLE FROM A DEALERSHIP I WAS DRIVING DOWN THE HIGHWAY WITH MY FAMILY WHEN THE DRIVER WINDSHIELD PILLAR MOLD FLYS OFF MY VEHICLE AND INTO TRAFFIC BEHIND ME. A FEW WEEKS OR SO LATER THE SAME THING HAPPENED TO THE PASSENGER SIDE. I WAS LOOKING ONLINE FOR PARTS AND NOTICED MANY PEOPLE COMPLAINING ABOUT THIS ISSUE.

Mileage: 15,000

PASSENGER SIDE WINDSHIELD TRIM MOLDING FLEW OFF WHILE DRIVING. DRIVER SIDE DOOR TRIM PANEL LOOSE.

Mileage: 61,000

PLASTIC ROOF RACK TOP CAPS ARE POORLY AFFIXED AND CAME LOOSE ON HIGHWAY AND BLEW OFF THE VEHICLE. THIS PRESENTS HAZARDOUS ROAD CONDITIONS FOR DRIVERS AND PEDESTRIANS. AFTER THE INCIDENT, I RESEARCHED AND FOUND THAT THIS IS A WELL DOCUMENTED ISSUE WITH THIS GENERATION OF FORD EXPLORER.

Mileage: 40,000

THE RECALLED TOE LINK ON THE REAR SUSPENSION BROKE 3 MONTHS AFTER IT WAS REPLACED AND CAUSE A CRASH WHILE DIVING DOWN THE HIGHWAY, SLOWING FOR A SPEED ZONE FOR A TOWN. INVOLVING BODY DAMAGE. AND THE VEHICLE WAS REPAIRED AND 1 WEEK AFTER GETTING IT BACK FROM THE DEALER THE LINK BROKE FOR A SECOND TIME, WHILE ON A CURVE WITH CRUISE CONTROL ON ROAD CONDITIONS WERE DRY BOTH TIMES.WE HAVE OWNED THE VEHICLE FOR 6 WEEKS TOTAL AND HAVE ONLY BEEN ABLE TO DRIVE FOR 2 OF THEM.

Mileage: 84,400

PLASTIC MOLDINGS ON THE RIGHT AND LEFT OF THE WINDSHIELD FLY OFF AT HIGHWAY SPEEDS AND THE WEATHERSTRIPPING SPLITS AND BANGS AGAINST THE WINDSHIELD

Mileage: 37,750

OBEYING SPEED LIMIT DRIVING DOWN THE HIGHWAY ON N127 TOWARDS JACKSON MICHIGAN, GOING PAST AN ON RAMP AND MY PASSENGERS WINDSHIELDS OUTER PILLAR COVER FLEW OFF OUT OF NO WHERE, NO REASON, VERY UNEXPECTED. ALMOST HIT A CAR THAT WAS COMING ONTO THE HIGHWAY ON A ON RAMP. I HAVE FOUND 5 OTHER REPORTS OF EXACTLY SAME THING. MY VEHICLE ONLY HAS 37K MILES ON IT, HAVE ONLY DROVE IT BARELY 3 MONTHS. THIS SHOULD NOT HAVE HAPPENED OR BE HAPPENING TO VEHICLES. OTHER COMPLAINTS I FOUND VEHICLES WERE AT 40K MILES OR 41K MILES. TIMING OF ALL 6 INCIDENTS IS NOT A COINCIDENCE. ALL 2016 FORD EXPLORERS ALL WITHIN LAST 6 MONTHS.

Mileage: 37,500

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE ROOF RACK RAIL CLIPS FAILED. THE CLIPS CONSTANTLY DETACHED FROM THE RAILS WHEN DRIVING OR WHEN THE VEHICLE WAS AT A CAR WASH. THE ROOF RAIL CLIPS WERE REPLACED TWICE PER THE WARRANTY, BUT THE REPAIRS DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TWICE TO MONTROSE FORD OF FAIRLAWN (3960 MEDINA ROAD, FAIRLAWN, OHIO 44333, (330) 666-0711) FOR REPAIRS, BUT THE FAILURE RECURRED AND THE ROOF RACK RAIL CLIPS CONTINUED TO DETACH WHEN DRIVING. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS25022197K8H8N2. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000.

Mileage: 15,000

THE OEM ROOF RACKS WILL NOT STAY MOUNTED ON THE VEHICLE. I TOOK THE VEHICLE TO FORD AND THEY TOLD ME THERE WAS NOTHING THAT COULD BE DONE. FORD RECOMMENDED THAT I TAKE IT TO TRUCKING THUNDER AND SEE IF THEY COULD HELP. I TOOK THE VEHICLE TO TRUCKING THUNDER AND THEY SAID I SHOULD FOLLOW UP WITH CORPORATE AT FORD BECAUSE THIS IS SOMETHING FORD NEEDED TO CORRECT. I PURCHASED NEW RETAINER CLIPS (THIS IS WHAT HOLDS THE RACKS DOWN) AND REPLACED THEM BUT IT DID NOT FIX THE PROBLEM (PART #FB5Z-7851050-A). THE ROOF RACKS WILL NOT STAY MOUNTED ON EITHER SIDE OF THE VEHICLE. LAST WEEK I SUPER GLUED THEM DOWN AND THIS HAS HELP SO FAR. THE RACKS WERE POPPING OFF WHEN I WAS DRIVING DOWN THE ROAD. IT WAS A SERIOUS SAFETY ISSUE. I MAKE IT A POINT TO INSPECT OTHER EXPLORER ROOF RACKS WHEN I SEE THEM AND I HAVE NOT FOUND ONE THAT WAS NOT HAVING THE SAME PROBLEM AS ME.

Mileage: 29,000

BOTH PIECES THAT HOLD THE WINDSHIELD TO THE CAR ON THE LEFT AND RIGHT OF THE WINDSHIELD HAVE FLOWN OFF ON MY CAR AND SEVERAL OTHERS I KNOW WHO ALSO OWN A 2016 FORD EXPLORER.

Mileage: 72,000

THE KEY PAD ON THE DRIVER DOOR FELL OFF WHILE DRIVING ON A HIGHWAY. THEN AN HOUR LATER, ALSO WHILE DRIVING, THE LIFT GATE LIGHT CAME ON. I WAS UNABLE TO OPEN THE LIFT GATE BY ANY MEANS. FORD CHARGED ME APPROXIMATELY $450 FOR THE DOOR PANEL. IT WAS $900 TO REPAIR BOTH. IT IS UNKNOWN WHAT CAUSED BOTH PROBLEMS.

Mileage: 48,000

2016 FORD EXPLORER XLT - WHILE DRIVING 70 MPH ON STRAIGHT HIGHWAY, THE PLASTIC OUTER PILLAR WINDSHIELD TRIM ON THE PASSENGER'S SIDE OF THE WINDOW SHIELD DETACHED WITHOUT WARNING. THE VEHICLE HAS NOT YET BEEN TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS ~38,000.

Mileage: 38,000

ON SEPARATE OCCASIONS, MY VEHICLE'S DRIVER SIDE AND PASSENGER SIDE WINDSHIELD PILLAR/MOLDING TRIM FLEW OFF VEHICLE WHILE DRIVING ON THE HIGHWAY. THE PLASTIC WHICH THE PANEL IS DEFECTIVE.

Mileage: 60,000

2016 FORD EXPLORER WINDSHIELD PILLAR TRIM FALLING OFF. IVE READ NUMEROUS POST ABOUT OTHERS HAVING THE SAME PROBLEM. FLYING OFF THE VEHICLE WHILE GOING DOWN THE HIGHWAY. DANGER OF HITTING THE CAR BEHIND OR CAUSING THEM TO SWERVE AND WRECK. THE DEALERSHIP WANTS ALMOST $1000 TO FIX THIS, THATS OUTRAGEOUS AND FORD SHOULD BE PAYING FOR THESE REPAIRS.

Mileage: 35,000

WHEN DRIVING ON THE HIGHWAY THERE IS A BUZZING NOISE COMING FROM THE COWL GRILLE PANEL ON THE WINDSHIELD. IT BECOMES VERY DISTRACTING AND HARD TO HEAR ANY AUDIO.

Mileage: 35,000

ONE MORNING, I BEGAN TO SMELL A SULFUR OR GAS-LIKE SMELL INSIDE THE CAR. I THOUGHT NOTHING OF IT BUT IT PERSISTED FROM 5:00 A.M. -9:00 A.M. MY 7 YEAR OLD SON EVEN SMELLED IT WHEN ENTERING THE CAR. AFTER DROPPING HIM OFF AT SCHOOL I DROVE TO DEALERSHIP TO GET IT INSPECTED. DURING THAT DRIVE, WITH THE WINDOWS CRACKED, I BEGAN TO FEEL A DULL HEADACHE, DIZZINESS AND MUSCLE WEAKNESS. ONCE I DROPPED MY CAR OFF FOR INSPECTION AND WAS OUT OF THE CAR I DIDN'T FEEL ANY BETTER AND MY HEADACHE AND WEAKNESS GOT WORSE. MY WIFE TOOK ME TO THE ER OUT OF PRECAUTION AND AFTER BLOODWORK WAS TAKEN, I WAS CONFIRMED TO HAVE HAD CARBON MONOXIDE POISONING. I AM A NON-SMOKER AND MY COHB LEVELS WERE TWICE THAT OF A NON-SMOKER : 3.8% IT WAS RAINING OUT SO I COULD NOT UNROLLI WINDOWS AS MUCH AS I WANTED TO. I WAS NOT DRIVING WITH THE A/C ON, WAS NOT SITTING IDLE. MINIMUM SPEED WAS 5-10 MPH AND MAX SPEED WAS 70 MPH FORD IDENTIFIED THE SMELL AS A FAILING PTU BUT CLAIMED THERE WAS NO CO PRESENT AFTER DRIVING THE VEHICLE WITH A CO SENSOR INSIDE THE CAB. I HAVE OWNED THE VEHICLE FOR 32 MONTHS WITH NO ISSUE BUT I CANNOT IGNORE THAT I DID IN FACT HAVE CARBON MONOXIDE EXPOSURE IMMEDIATELY FOLLOWING THE EXISTENCE OF THE STRONG SULFUR SMELL SHOWING UP. I AM NOT CONVINCED CARBON MONOXIDE GETTING INSIDE THE VEHICLE WILL NOT HAPPEN AGAIN.

Mileage: 70,000

WHISTLE OR BUZZ-TYPE NOISE FROM FRONT COWL PANEL GRILLE COVER. FORD DEALERSHIP CONFIRMS THIS "BODY DEFECT ISSUE" BUT WILL NOT COVER IT UNDER ANY WARRANTY. WANT $1,300 TO FIX. THIS IS THE ISSUE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=VWC3-PTT3L0&T=49S

Mileage: 39,900

I WAS DRIVING DOWN THE HIGHWAY AT 55MPH. HEARD A LOUD NOISE. THOUGHT I HAD SCRAPED A TREE AS WAS IN AN AREA WITH ALOT TREES. THE NEXT DAY NOTICED THAT THE PILLAR TRIM ON MY PASSENGER DOOR WAS GONE. CHECKED THE REST OF MY CAR AND THE PILLAR TRIM ON THE WINDSHIELD IS LOOSE ALSO. RESEARCHED THIS ON THE WEB AND IT IS A VERY COMMON PROBLEM WITH THIS VEHICLE. I AM CONCERNED ABOUT THIS TRIM FLYING OFF AT HIGH RATES OF SPEED AND STRIKING EITHER MY OWN WINDSHIELD OR ANOTHER VEHICLE BEHIND ME. CONTACTED FORD AND WAS TOLD THANK YOU FOR CONCERN BUT NO SOLUTION TO THIS ISSUE. I AM PRETTY SURE PIECES FLYING OFF A VEHICLE GOING AT A HIGH RATE OF SPEED SHOULD BE OF CONCERN. I NOW KNOW WHAT THAT WHISTLING SOUND WAS THAT I WOULD HEAR WHEN DRIVING. IT WAS THE LOOSE TRIM CATCHING THE WIND.

Mileage: 63,511

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. AFTER PARKING THE VEHICLE, THE AUTOMATIC HATCHBACK DOOR SLAMMED ONTO THE BACK OF THE CONTACT'S HEAD. THERE WERE NO INJURIES. THE DEALER (ADAMS FORD COMPANY, 2002 MAIN ST, LOGANSPORT, LA 71049, (318) 697-5561) DIAGNOSED THAT THERE WAS A DEFECTIVE PART THAT CAUSED THE DOOR TO SLAM ON THE CONTACT. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 62,734.

Mileage: 62,734

PAINT ON THE HOOD IS BUBBLING UP AND CHIPPING OFF, CAUSING CORROSION WHERE THE PAINT HAS CHIPPED OFF.

Mileage: 35,000

WHILE DRIVING ON INTERSTATE, THE WINDSHIELD MOLDING BECAME LOOSE AND STARTING VIBRATING. AFTER PULLING OVER AND ATTEMPTING TO SECURE, IT THEN BECAME PARTIALLY DETACHED AND WAS BENT BACKWARDS. IT OBSTRUCTED THE VIEW OF THE REAR VIEW MIRROR AND PASSENGER SIDE WINDOW. IT THEN FLEW OFF INTO ONCOMING TRAFFIC. LUCKILY, IT LANDED ON THE SHOULDER AND DID NOT HIT ANOTHER CAR/CAUSE A WRECK ON THE INTERSTATE. THE DRIVER SIDE IS ALSO PARTIALLY COMING OFF ACCORDING TO REPAIR QUOTE FROM DEALERSHIP.

Mileage: 60,000

STRONG EXHAUST AND VERY HIGH LEVELS OF CO ENTERING CABIN AT NORMAL ACCELERATION, VERY BAD AT HARD ACCELERATION I HAVE MULTIPLE PICTURES OF MY CO SENSOR I HAD IN THE VEHICLE FOR SOME TIME NOW WITH LETHAL CO LEVELS. I BELIEVE THE EXHAUST MANIFOLDS HAVE BIG ENOUGH CRACKS TO FLOOD IN CO INTO THE CABIN THROUGH OPENINGS. MINE HAS HAD THE 'DEALER ITSB' TO RESOLVE, NO CHANGE AND IT REGISTERED HIGHER AFTER. REPLACE THIS MANIFOLD AND SEAL THIS TRUCK OR BUY IT BACK FROM ME FORD. IF PUTTING MY FAMILY'S LIFE IN DANGER DAILY DOESN'T SCARE YOU, THE PICTURES AND PROOF I HAVE ARE ENOUGH FOR ANOTHER LAWSUIT AGAINST YOU FOR THIS! I NEED TO BE CONTACTED BY A FORD REP (NOT A DEALERSHIP) TO RESOLVE OR MY LAWYERS WILL FOLLOW UP WITH YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Mileage: 33,000

PAINT STARTS TO BULDGE AND FLAKES. STRONG SMELL OF CARBON MONOXIDE INSIDE THE CABIN WHILE DRIVING.

Mileage: 8,000

WE HAVE NOTICED A FOUL SMELL IN OUR FORD EX SINCE WE PURCHASED IT WITH NO EXPLANATION REGARDING THE CAUSE. I BELIEVE THAT IT IS RELATED TO THE CARBON MONOXIDE ISSUE WITH THIS VEHICLE. WHEN I CONTACTED FORD REGARDING THIS PROBLEM THEY REFUSED TO PROVIDE ANY ASSISTANCE OR ANY RESOLUTION REGARDING FIXING THE PROBLEM.

DRIVER SIDE EXTERIOR PLASTIC WINDOW PILLAR FLEW OFF WHILE DRIVING ON THE HIGHWAY. WENT TO FORD DEALERSHIP AND THEY WILL NOT COVER SINCE IT IS NOT UNDER WARRANTY. TOTAL BS!!!

Mileage: 41,250

SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID

Mileage: 10

ON THE WINDSHIELD PILLAR, THEY HAVE PLASTIC COVERS HELD ON BY A FEW PLASTIC CLIPS. WHILE DRIVING THE COVER FLEW OFF WITHOUT ME NOTICING. I WAS DRIVING ON A MAJOR HIGHWAY AT 65 MPH. THIS ISSUE HAS BEEN REPORTED ONLINE, AND I CONTACTED FORD DIRECTLY AND THEY REFUSED TO ACKNOWLEDGE OR REMEDY THE SITUATION. THIS COULD HAVE CAUSED A MAJOR ACCIDENT IF A VEHICLE WAS HIT OR TRIED TO AVOID BEING HIT BY THIS PIECE OF PLASTIC. FORD ALSO TOLD ME THAT IF I DID NOT HAVE THE BROKEN PIECE THEY COULD NOT HELP WITH REPAIRS FINANCIALLY. SO THEY EXPECT PEOPLE TO TRY TO LOCATE A SMALL PIECE OF PLASTIC ON A MAJOR HIGHWAY AND RETRIEVE IT WHILE AVOIDING ONCOMING TRAFFIC. A RECALL MIGHT NEED TO BE FORCED IN ORDER FOR FORD TO ACKNOWLEDGE THIS DEFECT IN THEIR VEHICLE BEFORE IT CAUSES A SERIOUS ACCIDENT OR FATALITY.

Mileage: 18,000

SINCE PURCHASING THIS VEHICLE IN DECEMBER 2016 I HAVE HAD SEATBELT RETRACTABLE MECHANISM IN THE THIRD ROW REPLACED; I HAVE HAD THE NAVIGATION SYSTEM REPLACED; I HAD TO HAVE THE KEYPAD ON THE DOOR PANEL REPLACED; I HAVE HAD TO HAVE THE POWER STEERING EPAS REPLACED (MOST RECENT). MOST HAPPENED WHILE THE VEHICLE WAS STATIONARY THANK GOODNESS. THE NAVIGATION SYSTEM DID GO OUT WHILE DRIVING.

Mileage: 22,809

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING, THE CONTACT NOTICED AN ABNORMAL ODOR INSIDE THE VEHICLE RESEMBLING CARBON MONOXIDE WHILE THE RECIRCULATION AIR CONDITIONER WAS ACTIVATED. THE PASSENGER (THE CONTACT'S WIFE) NOTICED THE ODOR. THE CONTACT SAW THE FAILURE ON THE NEWS AND CALLED THE DEALER (L&S TOYOTA, 248 AUTO PLAZA DR, BECKLEY, WV, 25801; 304-252-8548; EXT 231) WHERE THE DEALER ADVISED THE CONTACT THAT THEY WERE TRYING TO SCHEDULE AN APPOINTMENT. THE CONTACT FAXED OVER SIX PAGES OF INFORMATION FOR THE DEALER TO TRY AND REMEDY THE CARBON MONOXIDE FAILURE. THE VEHICLE YEAR AND MODEL WAS INCLUDED IN INVESTIGATION NHTSA NUMBER: EA17002 (STRUCTURE, ENGINE). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

Mileage: 20,000

THE TRIM BETWEEN THE DRIVER SIDE DOOR AND THE WINDSHIELD FLEW OFF OF THE THE CAR. I ESTIMATE THAT MY SPEED WAS 65 MPH. THERE ARE 51,000 MILES ON THE CAR. NOT ONLY DOES THIS COST ABOUT $300 EVERY TIME IT HAPPENS, IT IS AN EXTREME SAFETY HAZARD TO OTHER DRIVERS OR PEDESTRIANS NEAR THE ROAD. IT VIRTUALLY BECOMES SPEAR WHEN IT BECOMES DETACHED. I PASS OTHER EXPLORERS OFTEN THAT ARE MISSING THE SAME PIECE OF TRIM AND HAVE SEEN NUMEROUS COMPLAINTS ONLINE.

Mileage: 50,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE CONTACT SMELLED EXHAUST FUMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE SHARPE MOTOR DEALER WHERE IT WAS DIAGNOSED THAT THE BUMPER NEEDED TO BE REPLACED. THE FUME ODOR REMAINED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE SOURCE OF THE FUMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 16,000.

Mileage: 16,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE POWER LIFTGATE INDEPENDENTLY CLOSED AND A WARNING CHIME COULD BE HEARD BEFORE THE LIFT GATE CLOSED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE DEALER DIAGNOSED THAT THE LIFTGATE MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS GIVEN FORD CASE NUMBER: CAS12185619. THE FAILURE MILEAGE WAS APPROXIMATELY 18,500.

Mileage: 18,500

WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 55 MPH I HEARD A NOISE AND CAUGHT A GLIMPSE OF A OBJECT FLYING BY THE PASSENGER SIDE WINDOW OF MY VEHICLE. UPON STOPPING TO INVESTIGATE THE SUDDEN OCCURRENCE I DISCOVERED THAT THE PIECE OF PLASTIC TRIM ON THE FRONT WINDSHIELD PASSENGER SIDE HAD BROKEN OFF. I RETRIEVED IT FROM THE SHOULDER OF THE ROAD AND UPON EXAMINATION IT APPEARS THAT THE MOLDED CLIP HOLDERS BROKE AWAY FROM THEIR ANCHORS. FORTUNATELY THERE WAS NO VEHICLE BEHIND ME OR TO MY RIGHT. HAD THERE BEEN A VEHICLE IN CLOSE PROXIMITY THIS COULD HAVE CAUSED A SERIOUS ACCIDENT. I KNOW THAT THIS INCIDENT STARTLED ME. HAVING RESEARCHED THIS TYPE OF INCIDENT I LEARNED THAT OTHER PEOPLE HAVE EXPERIENCED THE SAME PROBLEM WITH THE 2016 FORD EXPLORER. FORD MOTOR COMPANY SHOULD INVESTIGATE THIS ISSUE BEFORE A TRAGEDY OCCURS.

Mileage: 23,000

LEAK IN ROOF DUE TO BODY WELD ISSUES. LEAK CAUSED RAIN TO ENTER. 3RD ROW SEATBELT WAS WET, AS WELL AS ELECTRICAL OUTLET IN TRUNK.

Mileage: 9,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE TRAVELING 25 MPH, THE TAILGATE INADVERTENTLY OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE ISSUE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE HAD NOT RECURRED WHILE DRIVING, BUT WHILE THE VEHICLE WAS PARKED. THE CONTACT CLOSED THE TAILGATE, BUT IT WOULD RE-OPEN. WHILE THE TAILGATE WAS OPEN, IT CLOSED UNEXPECTEDLY AND INJURED THE CONTACT'S HEAD. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT STATED THAT HE WAS AWARE OF THE SENSOR FOR THE TAILGATE. ALSO, WHEN THE VEHICLE WAS STARTED, THE DRIVER'S SEAT MOVED FORWARD AND INJURED THE CONTACT'S RIGHT KNEE. MEDICAL ATTENTION WAS REQUIRED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE, BUT THE VEHICLE MODULE WAS REPROGRAMMED. THE CONTACT ALSO STATED THAT THE VEHICLE HAD SEVERAL ELECTRICAL ISSUES BECAUSE THE INSTRUMENT PANEL DISPLAY WOULD NOT OPERATE OR OPERATED INCORRECTLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 500.

Mileage: 500

I ALREADY SUBMITTED ONE COMPLAINT TODAY ABOUT THE CABIN FILLING WITH EXHAUST FUMES WHILE ACCELERATING BUT THEN I WAS READING OTHER ISSUES PEOPLE WERE HAVING AND WANTED TO ENSURE YOU WERE AWARE OF MINE AS WELL. I HAD TO HAVE THE COOLING FANS REPLACED BECAUSE THEY WOULD COME TO A SCREECHING HALT WHEN YOU WOULD SHUT THE MOTOR OFF. I HAD TO HAVE THE INSIDE OF THE POWER LIFT GATE REPAINTED WHERE THE MOTOR AND SHOCK ARE LOCATED BECAUSE THE PAINT WAS CRACKING. THE CENTER CAPS ON THE WHEELS ARE FALLING IN SO THOSE ARE GOING TO BE REPLACED. IT IS NOW RUSTING ON THE BACK OF MY CAR BY THE REAR TAIL LIGHT. THE HOOD VIBRATES REALLY BAD WHEN GOING OVER 65 MPH. I HAVEN'T TAKEN IT IN FOR THAT YET BECAUSE I CAN'T GET IT TO DO IT ALL OF THE TIME. IT HAS TO BE WINDY FOR IT TO HAPPEN TO ME. THE FRONT DOOR BLACK TRIM PIECES ON THE OUTSIDE STARTED TO BUBBLE SO THOSE HAD TO BE REPLACED. THE ONLY SAFETY CONCERN IS THE HOOD VIBRATING. THE REST ARE JUST FYI'S AS THEY SEEM TO BE COMMON PROBLEMS. I BOUGHT THIS CAR BRAND NEW IN NOVEMBER 2015 AND IT HAS HAD PROBLEMS SINCE THE 1ST MONTH.

Mileage: 500

WE TOOK OUR 2016 EXPLORER LIMITED BACK TO THE SHOP FOR THE SECOND TIME AFTER SMELLING EXHAUST IN THE CABIN AGAIN WHILE IN OPERATION. DURING THE FIRST VISIT THE DEALER BEGAN DISCUSSING THE FORD REPAIR BULLETIN THAT CAME OUT 30 DAYS OR SO AGO THAT WAS TO FIX THE EXHAUST LEAK. HOWEVER, AFTER A COUPLE OF HOURS LATER WE RECEIVED A CALL THAT THE BULLETIN HE REFERENCED WAS SPECIFICALLY FOR 2011 THRU 2015". WE WERE TOLD THAT PER THE BULLETIN THE EXHAUST SYSTEM FROM THE ENGINE MANIFOLD TO THE TAIL PIPE GETS REPLACED, A FRESH AIR VENT NEAR THE REAR OF THE VEHICLE GETS "RE-ROUTED" AND THE BUMPER COMES OFF TO GAIN ACCESS TO SOME METAL SEAMS NEEDED TO BE FILLED. OUR SERVICE REPRESENTATIVE STATED HIS HANDS WERE TIED AND COULD NOT DO ANYTHING MORE THAN TAKE IT IN A CHECK IT OUT. THEY CALLED A FOUND THE EXHAUST OUTLETS WERE RECESSED TOO FAR INTO THE BUMPER AND RESET THEM TO THE ORIGINAL POSITION. WE PICKED IT UP MONDAY AND THEN DRIVING IT TUESDAY THIS WEEK A HORRIBLE SMELL CAME TOR THE CABIN AND TOOK MY BREATH AWAY. BLACK SMOKE WAS COMING OUT OF THE EXHAUST PIPE. WE TOOK IT BACK TO THE DEALER YESTERDAY.

Mileage: 16,850

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE LIFTGATE RANDOMLY OPENED WITHOUT WARNING AND FAILED TO REMAIN SECURED. THE CONTACT STATED THAT THE LIFTGATE RANDOMLY FELL DOWN WITH FORCE AND STRUCK A PASSENGER. MEDICAL ATTENTION WAS NOT REQUIRED. ALSO, THE LIFTGATE RANDOMLY OPENED WHILE THE VEHICLE WAS IN MOTION. THE LIFTGATE WAS DAMAGED WHILE REVERSING THE VEHICLE. THE DEALER INDICATED THAT THE MANUFACTURER HAD A SERVICE BULLETIN, BUT THERE WAS NO RECOMMENDED REPAIR SOLUTION. THE DEALER DIAGNOSED THAT A NEW MODULATOR WAS NEEDED. THE APPROXIMATE FAILURE MILEAGE WAS 21,500.

Mileage: 21,500

WHEN DRIVING AT HIGHWAY SPEEDS THE A-PILLAR WINDSHIELD MOULDING/APPLIQUE FLIES OFF. NOT ONLY IS IT UNACCEPTABLE FOR BODY/TRIM PANELS TO FLY OFF A VEHICLE DURING NORMAL DRIVING, BUT THIS POSES A SAFETY RISK, AS IT CREATES FLYING DEBRIS FOR VEHICLES TRAVELING BEHIND THE AFFECTED VEHICLE. *TR

Mileage: 31,000

I HAVE TO MAJOR COMPLAINTS WITH THE FORD EXPLORER 2016. THE TRUCK WAS PURCHASED BRAND NEW. THE FIRST OCCURRED WHEN I WAS ON MY WAY TO WORK ABOUT 7:30AM. I WAS DRIVING ABOUT 60 MILES PER ON HOUR ON A CITY STREET AND ALL OF A SUDDEN A WRENCH SYMBOL SHOWS AND THE CAR WILL NOT ACCELERATE ANYMORE. I HAD NEVER SEEN THIS SYMBOL BEFORE SO I WASN'T SURE WHAT WAS GOING ON AND COULD NOT FIND IT IN THE MANUAL. BEFORE THIS I ONLY COULD GO ABOUT 5 MILES PER HOUR MAX SPEED. WHEN I GOOGLED THE WRENCH MANY OTHERS HAD THE SAME ISSUE. I AM SURE FORD IS AWARE OF THIS AND SHOULD HAD SAID SOMETHING ABOUT THIS BEFORE WE PURCHASED IT. I HAD TO END UP LEAVING THE EXPLORER UP AT FORD FOR 2 AND A HALF WEEKS. WHEN I GOOGLED THE ISSUE IT SAID THESE EXPLORERS HAVE A FAULTY THROTTLE BODY THAT HAS TO BE REPLACED AND MY VEHICLE WAS NO DIFFERENT. ME AND MY WIFE SHOULDN'T HAVE TO MAKE MONTHLY PAYMENTS ON A BRAND NEW VEHICLE THAT HAS A KNOWN ISSUE. SECONDLY, ONCE WE HIT ABOUT 8,000 MILES THE HOOD MAKES A LOUD BUZZING/HUMMING SOUND ONCE YOU HIT ABOUT 60 MILES PER HOUR THAT DOES NOT STOP!!! MANY OTHER PEOPLE WITH THIS VEHICLE HAVE THE SAME PROBLEM ONCE I GOOGLED THIS! THIS IS ABSOLUTELY RIDICULOUS. THIS VEHICLE SHOULD BE RECALLED AND NOT SOLD! OUR ENTIRE TRIP THIS VEHICLE MADE THE SOUND NONSTOP. A PERSON SHOULD NOT HAVE TO HEAR THIS THE ENTIRE TIME ON A BRAND NEW VEHICLE THAT YOU MAKE MONTHLY PAYMENTS ON. SOMETHING SHOULD BE DONE ABOUT THIS. SINCE FORD DOES NOT WANT TO VOLUNTARILY ISSUE A RECALL LIKE THEY SHOULD, AN INVOLUNTARY RECALL SHOULD BE ISSUED. WHEN I GOOGLED THIS, IT IS SAID THAT THE SOUND COMES FROM THE THIN PART OF THE HOOD IN THE CENTER THAT IS BETWEEN TWO THICKER PIECES THAT CAUSES IT TO VIBRATE. HORRIBLE DESIGN AND SHOULD HAVE BEEN TESTED BETTER.

Mileage: 8,000

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED WITHOUT WARNING. THE FAILURE RECURRED APPROXIMATELY FOUR TIMES. AS A RESULT, THE CONTACT SLIPPED WHILE ATTEMPTING TO MOVE AWAY AND SUSTAINED A BROKEN HIP, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE. UPDATED 12/20/16*LJ *JS

Mileage: 500

HI I NEED HELP WE ARE HAVING ISSUE WITH OUR 2016 FORD EXPLORER SPORT WE ONLY HAVE IT FOR 3 MONTHS 2K MILEAGE, WE NOTICED THE HOOD VIBRATE AT 65MPH OR OVER ON FREEWAY, I BROUGHT IT TO MY NEAREST FORD DEALER, "FORD SERRAMONTE" ON 05/16/16 THE SERVICE MANAGER NAME HENRY SAID THEY ARE AWARE OF IT BUT COULDN'T DO ANYTHING & THEY ARE WAITING FOR FORD TO FIND THE SOLUTION TO FIX IT, BUT THEY DIDN'T EVEN CHECK THE HOOD. I CONTACTED FORD CUSTOMER CARE TEAM ON 05/18/16 & THEY OPEN A CASE, CASE NUMBER: CAS-9514452-P1Y5C2 TARA MELVIN COSTUMER CARE MANGER HANDLING THE CASE. WE ARE PROSTRATED BECAUSE IT'S BRAND NEW CAR & ALREADY HAS A LOT OF PROBLEMS, IT WAS DISTRACTIVE DRIVING THE VEHICLE SO I'M SCARED SPECIALLY I'M ALWAYS WITH MY 1YR & 4YRS OLD SON, THEY JUST TOLD ME TO WAIT & IT'S BEEN MORE THAN A MONTH NOW & STILL HAVEN'T FIX THE PROBLEM. WE BOUGHT THIS SUV THINKING IT'S A RELIABLE & SAFETY CAR FOR OUR FAMILY BUT THERE'S TO MUCH ISSUES, -BATTERY DIED, I CALLED THE ROADSIDE ASSISTANCE, THE DEALER SAID IT MIGHT BE THE BACK UP CAMERA THAT CONSUMING THE POWER FROM THE BATTERY WHEN THE VEHICLE IS NOT RUNNING, NOW THE CAMERA IS BACKORDER ACCORDING TO THE DEALER. WE'RE SCARED IT WILL HAPPEN AGAIN IF WE'RE ON A TRIP. -LOW FUEL ECONOMY, I'M ONLY GETTING 12.6 AVG MPG. EPA COMBINED 18MPG, 16 CITY & 22 HIGHWAY I BEEN DOING A RESEARCH REGARDING ABOUT THE HOOD VIBRATION PROBLEM & FINDING THIS PROBLEM IS BEEN GOING AROUND SINCE 2013 & THERE'S A LOT OF VEHICLE OWNER THAT HAVE THE SAME PROBLEM, MY WIFE BROTHER IN-LAW HAS THE SAME PROBLEM VIBRATING HOOD 2016 FORD EXPLORER LIMITED. I ATTACHED SOME OF THE LINK REGARDING THE SAME ISSUE. LINK FORUM: HTTP://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/MY-EXPLORER-HOOD-VIBRATES-AND-HUMMING-NOISES.385592/ HTTP://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/ENGINE-NOISE-HOOD-VIBRATES.444789/#POST-3532126 THANKS!

Mileage: 1,000

WINDOW TRIM CAME FLYING OFF WHILE DRIVING ON THE HIGHWAY. AT 300 MILES ON THE VEHICLE THIS WAS VERY SCARY. NOT KNOWING WHAT WAS TAKING PLACE TRYING TO GET TO THE SHOULDER CARS BEHIND HAD TO DEAL WITH THE FLYING PIECE OF TRIM THAT FLEW OFF OF OUR CAR HIGHWAY NO TURNPICK IN RUSH HOUR TRAFFIC.

Mileage: 300

THE AUTOMATIC LIFTGATE FUNCTIONED ON ITS OWN WITHOUT ANY OPERATOR INPUT. THIS HAS HAPPENED 3 TIMES WITHIN APPROXIMATELY ONE MONTH OF OWNERSHIP. ALSO ONE INSTANCE OF LIFTGATE CLOSING ON HEAD. FORD CLAIMS THEY ARE AWARE OF SIMILAR COMPLAINTS AND IS WORKING ON A FIX.??? IF THE OPERATOR WERE NOT AWARE THIS OCCURRED AND A CHILD OR PET WERE IN THE 3RD ROW, THIS COULD HAVE SERIOUS CONSEQUENCES. PLEASE SEE ATTACHED REPAIR ORDER WITH FORD'S RESPONSE. ALL INSTANCES SO FAR WERE VEHICLE IN PARK WITH OPERATOR NEAR THE REAR END OR BEHIND OF THE VEHICLE.

Mileage: 250

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE AUTOMATICALLY CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800. UPDATED 05/11/16*LJ *TR

Mileage: 4,800