2017 FORD EXPLORER Steering Problems

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 10 MPH, the steering wheel became stiff with the message "Power Steering Loss" displayed. The vehicle was pulled over to the side of the road and restarted; however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 17V530000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 109,000.

Mileage: 109,000

I am reporting a safety-related defect involving the electric power steering system on my 2017 Ford Explorer. The vehicle displays a “Steering System Fault” warning, and when this occurs the power steering assist is reduced or disabled, creating a safety risk during low-speed driving, turning, and parking. When the ignition is on with the engine off, multiple communication fault codes appear, including U0100, U0131, U0140, and U0151. After the engine is started, these communication codes disappear, but the steering fault warning remains illuminated and no active fault codes are stored. This behavior indicates the steering system enters a fail-safe state during startup and does not recover. The battery was tested and replaced. Fuses, relays, wiring, grounds, and voltage drop during engine cranking were checked and found to be normal. Steering system reset and relearn procedures were performed using diagnostic tools, but the issue persisted. No external electrical or communication network problems were identified. Based on these findings, the problem appears to be an internal failure of the electric power steering rack or its control module. The loss or reduction of steering assist can occur without warning and increases the risk of a crash. This issue is commonly reported on 2016–2018 Ford Explorer vehicles, suggesting a design or durability defect. I am submitting this complaint to request that NHTSA investigate this condition as a potential safety defect.

The power steering went out with no warning. Stirring wheel went stiff and made it extremely hard to turn. All the traction and steering lights came on.

Problem with the power steering. When turning to the right, the wheel sticks. I have to forces it past the parts that sticks. This happens at low and high speeds. 68,569 miles all maintenance done at Ford dealership.

My daughter was driving our 2017 Ford Explorer when the steering wheel locked up without warning, putting her life at risk. It mirrors the exact steering rack failure already recalled for 2011–2013 Explorers (Recall #14S06 / NHTSA 14V286000). We were told by a certified mechanic that the steering rack and gear failed, and that this is a common issue in these models. Ford has opened Case #xxx-xxx, but refuses to take responsibility or escalate the matter. They acknowledge several other recalls on this vehicle, but not the steering system — even though multiple 2016–2017 Explorer owners report similar failures. This is a serious safety hazard that could result in death. I am requesting an immediate NHTSA investigation into expanding the current steering rack recall to include 2017 model Explorers. Please escalate this complaint and notify me of any developments. I am collecting evidence and testimony from other Explorer owners with the same issue.

When driving and going to make a turn or change lanes . The steering wheel will stick and have a little jerk . Had it looked at but could not find anything. It’s been happening since July . I’m afraid it might not turn when I want it to . My husband did notice it when I drove him to airport . Wondering if recall on this .

I’ve been experiencing a buzzing sound whenever I turn the steering wheel, and the more I drive the vehicle, the louder the noise becomes. I took it to a local shop, and they advised me that the power steering rack is going bad — a very common issue in 2017–2019 Ford Explorers, especially around the 100,000-mile mark. They provided a quote of $2,652.86 to have it replaced. I was also warned that if it’s not replaced soon, the steering could lock up while driving, preventing me from turning the wheel, which poses a serious safety risk. No warning lights or dashboard messages have appeared, which makes the issue even more concerning.

The contact owns a 2017 Ford Explorer. The contact stated while accelerating from a complete stop from a traffic light, the vehicle made an abnormally loud popping sound. The contact exited and inspected the vehicle but could not determine the cause of the failure. The contact stated that upon attempting to resume driving, the steering wheel was uncontrollable, the suspension seemed to have failed, and the vehicle was sliding. The message "Terrain Management System Fault" was displayed. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.

Mileage: 45,000

Problem with the power steering. When turning, the wheel sticks.

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 30 MPH to the residence, the power steering became inoperable. The contact stated that the steering wheel was previously pulling to the right. The message that the “Lane Assist Steering Lost - Check Park Assist: Service Advancetrac” warning light was illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was previously taken to the local dealer for a tire rotation, oil change, and alignment, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 89,415.

Mileage: 89,415

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds on uneven terrain or roads, the rear of the vehicle was pulling to the left or the right. There was no warning illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that the rear of the vehicle was misaligned from the front end. In addition, the local independent mechanic advised the contact that the rear tie rod needed to be replaced. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000.

Mileage: 37,000

The contact owns a 2017 Ford Explorer. The contact stated that after restarting the vehicle, the steering wheel was difficult to turn in either direction and the warning messages "steering assist" and "service advanced Track" had been displayed. The vehicle was later taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 136,000.

Mileage: 136,000

The transmission stops switching gears after going 70 mph on the highway no acceleration was possible Just stopped working. I had my kids with me I had a tractor trailer behind me and in front of me and beside me on a very busy highway going 70 mph and the transmission just stopped working no gas was it was just redlining when it was supposed to be accelerating no gears were reached I had to throw it in park throw it back into sports mode they're back into drive they're back into sports mode they're back in the drive before it kicked in and would go all while in the middle of a busy highway and not able to get off the road and declining in speed. The manufacturer or Ford did purchase the vehicle from me and made me roll over my negative equity from that car into a new car was my only option or paying 10 grand to get it fixed. Nothing no lights were displayed no lights came on at all no warning signs nothing Just happened. When I took it in to get it looked at the mechanic immediately told me that I need to trade the car in and that I shouldn't have this vehicle it's transmission has been having multiple issues over four times in one year it was in the shop for transmission issues they told me nothing was wrong and they drove my car 200 mi they gave it back to me not even two weeks later this happened no lights and nothing was pulling on the codes The mechanic Harper from Malloy Ford is the one that told me that I should need to trade it in he contacted the Ford company they offered $2,000 to help with the cost to get the car fixed but it wasn't going to fix the problem from happening again and it was traumatizing to have to go through that with my kids I didn't want to put my kids back in that vehicle because we literally could have died. PLEASE REACH OUT WITH ANY ADDITIONAL QUESTIONS with my phone or email .. THE CAR HAS HAD TRANSMISSION ISSUES SINCE I BOUGHT IT.THE DEALERSHIP REFUSED TO TAKE THE CAR BACK AFTER I PURCHASED IT TO PUT ME IN SOMETHING ELSE

The contact owns a 2017 Ford Explorer. The contact stated that while his sister was driving 5 MPH making a right turn, the steering wheel seized and failed to turn as needed. There were no warning lights illuminated. The driver was able to continue driving to the residence. The contact called the local dealer and was informed that the failure was due to the power steering unit. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000.

Mileage: 36,000

The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side the A-pillar applique trim had a split in the middle causing rainwater and dirt to enter the vehicle. As a result of the failure, the sunroof motor was damaged and then failed to operate. The local dealer was called, and the contact was made aware of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not available. On another occasion, while driving at various speeds, while making a left or right turn there was an abnormal clicking sound coming from the steering. The contact stated that the failure progressively worsened when turning to the right. The vehicle was taken back to the same dealer where it was diagnosed that the A-pillar applique trim was not likely the reason for the failure of the sunroof motor and that a 2-hour diagnostic test needed to be completed to determine the cause of the failure; however, the repair would be paid out of pocket. The contact was reminded that the A- Pillar applique trim part was still not available. The contact was informed that the clock spring had failed and needed to be immediately replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

Mileage: 60,000

The contact owns a 2017 Ford Explorer. The contact stated that after restarting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V530000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 50,000. The VIN was not available.

Mileage: 50,000

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering assists warning light illuminated. In addition, the contact stated that the power steering had seized, and the vehicle was inoperable. The vehicle was towed to the dealer where it was diagnosed with a failed power steering module. The contact stated that the dealer performed a power steering factory reset; however, the failure reoccurred. The contact stated that several unknown warning lights were illuminated. The vehicle was driven to the residence. The vehicle was parked and turned off. The contact stated that when the vehicle was restarted, the power steering had seized. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

Mileage: 130,000

The contact owns a 2017 Ford Explorer. The contact stated that while his wife was driving at approximately 55 MPH, the vehicle lost power steering functionality and the steering wheel became firm. The contact stated that the power steering assist failure warning light was illuminated. The vehicle was steered to the side of the road and inspected. The vehicle was towed to an independent mechanic where it was diagnosed that the steering rack gear module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 110,000.

Mileage: 110,000

The contact owns a 2017 Ford Explorer. The contact stated that after starting the vehicle, the electrical components failed to function as intended. The vehicle was taken to the dealer where it was diagnosed with a failed steering column control module. The contact was informed that the steering column control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving on several occasions, there was a squeaking sound coming from the tires. The vehicle was taken to a dealer where it was observed that the steering wheel had seized and failed to move. The vehicle was diagnosed, and the contact was informed that the battery needed to be replaced. The battery was replaced, but the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.

Mileage: 103,000

Rack and Pinion is bad... vehicle is only six years old... why?? please look into this issue.

Our Explorer was in the shop for over 4 weeks in September The steering went out randomly while driving. We are lucky that the vehicle did not crash. Called FORD Care and they said nothing they could do. So, we took it to ford, and they tried to get the vehicle to throw codes at no success. They replaced the Rack & Pinion assembly and asked us to pick it up. The problem was worse when we picked it up and returned it to the dealer. They worked with ford tech support to try to fix it again, picked it up and still broke. They took it all apart checking the ball joints and other front-end parts, and decided to replace the Rack again, they called us that it is ready for pick-up. Not sure yet if it is fixed but call Ford Care again. They said sorry, after pushing the said to contact Ford Consumer Affairs. They also said that there is no recall for this issue so there is nothing they can do. If the first Rack from ford was bad, this caused us to wait an additional 3 weeks while the dealership worked with ford tech. The onboard diagnostic should help the dealership with solving steering issues. How many people will have to go thru this before there is a recall? The dealer was awesome thru this whole ordeal. I can go on and on about spending over 2k, but hope. Total of 6 weeks in the shop. Now, mid December 2023, the car is still doing it, this time the car crossed the double yellow on RT 12 a major highway here in Illinois. They have had the car for 2 more weeks and can not fix it. They said they will be working with Ford again.

Thr manufacturer did not put rear tire links on my vehicle. I purchased brand new tires 3 months ago and my two rear tires are already showing sings of wear and tear. I went to a mechanic to see if I could get a full alignment on my vehicle. When they started on thr alignment, they informed me that they could not proceed because the vehicle was missing the manufacturer rear toe links. If I decided to let them order rear toe links and do the alignment, it would cost me almost $600. This is completely unacceptable for ford to drop the ball again and we the consumer are stuck paying for something that they should.

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 10 MPH and making a right turn, the steering wheel did not return to center. The contact stated that the steering wheel failed to respond normally while turning the steering wheel to center. Additionally, the contact stated that the instrument cluster went black, and the vehicle stalled. The contact pulled over safely and restarted the vehicle. The contact stated that the “System Communication Error" message was displayed on the infotainment screen after the restart. The contact later had the vehicle towed to a local dealer, where it was diagnosed and determined that the wiring harness and the GWM harness needed to be replaced. The vehicle had been repaired. The contact stated that after the repair, the battery had started to drain very quickly. The vehicle was towed back to the same dealer but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 43,833.

Mileage: 43,833

Power steering locked up during a drive around the block, had to turn off the engine and turn it back on. After the car was running again, no issue. If this issue persists or comes back again, drivers aside from myself will be put in danger on the road as the steering can lock up anytime during the drive. I was lucky enough to only have it happen during a short drive around the block.

Mileage: 140,186

I bought the SUV Used in January/2023 from a Ford dealer. It had brand new tires on it. 6 months later and the outer tread of the tires are bald, that’s when I realized the toe angle was pointed in. I went to Discount Tire to get new tires and an alignment. They put new tires on and then they told me they couldn’t do the alignment on my truck because it has a recalled part on the rear suspension. The toe angle rods are not adjustable. He showed me what they are supposed to look like on his computer for him to do the alignment. He then proceeded to tell me how dangerous it was because if the rod cracks, my wheel will fall off. I called ford, but they are claiming there is no recall for that part, but that can’t be true.

Tow links from my vehicle is going bad. Vehicle fish tails a little on the highway when traveling on uneven surface. Knuckles have been replaced and Link-Stabilizer on both side by my mechanic. Ford STATED they replaced in May 2022 (never did) I had the original parts that came with vehicle. Ford refuses to reimburse. I'm concern now that the tow links are going bad and vehicle will soon be unsafe to drive.

Vibration or rough idle in drive and reverse. Shudder while driving Lack of engine RPM Low performance, lack of acceleration on take off. Mechanic found and replaced the following. Broken Transmission Mount, Replaced Front & Rear Engine Mounts. Transmission is not shifting correctly and the Mechanic stated that the oil was black and smelt burnt.

In March of 2022, this vehicle was repaired for a rear suspension toe link recall. On Christmas evening, December 25, 2022, the toe link failed. The car fishtailed briefly before veering uncontrollably off the road. I had no warnings that this was going to happen aside from a slight "clunk" in the rear of the car a second beforehand. Fortunately oncoming traffic immediately stopped and avoided me and I was able (with much difficulty) to move the car to safety. I was only going about 35 mph; I cannot imagine how much carnage I would have created had I been on the highway I was headed to just 3 miles away. The car was flat-bedded to the Ford dealership that has always repaired the car the very next morning, December 26. While waiting for the wrecker, I walked the area where I heard a "clunk" just before the car's steering became inoperable and found a bolt which I brought with me to the dealership. In conversations on December 27, 28 and 29, the Ford service manager stated to me that he and the shop foreman were at a loss as to why the rear suspension toe link failed, but in examining the bolts, they believe they were machined/bored just a little too small allowing it the ability to unscrew itself from the toe link assembly and fall off the car. While the car was at the dealership, I reached out to Ford Motor Company's customer escalation team with the issue. My concern was not just for my own safety, but there are 600,000 other Ford Explorers on the road that might experience the same failure. On Friday, one of the team's members called me back to say that her investigation revealed that the bolt simply unscrewed itself. When I asked "well don't you think this is a huge recall issue?" she stated that investigation/issuing safety recalls are not the job of Ford. When I asked if the bolt unscrewing itself seemed plausible, she responded "I don't know." I have not yet picked up the car though the dealer replaced both toe link assemblies. I am GRAVELY concerned.

I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, the vehicle was swaying and became difficult to control with several unknown warning lights illuminated. The contact then received notification of NHTSA Campaign Number: 22V537000 (Steering). The dealer had been notified on multiple occasions of the issue and informed the contact that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 48,000. Parts distribution disconnect.

Mileage: 48,000

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed and attempting to make a left turn, the steering wheel failed to respond. The contact shifted to park(P) and then shifted back into drive(D). The vehicle then regained steering functionality. The contact was able to continue driving however, the failure recurred on several occasions. The vehicle was taken to the local dealer on three occasions; however, the dealer was unable to duplicate the failure and the failure persisted. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was approximately 30,676.

Mileage: 30,676

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, the power steering assist would fail to operate as needed. The contact stated that excessive force was required to steer the vehicle due to the failure. The contact took the vehicle to the dealer and was informed that the tires and battery were the cause of the steering failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V530000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 69,000.

Mileage: 69,000

April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.

I drove the suv to the store, with my kids. On the way back home , the steering wheel stop working and it was hard to steer the suv. We took it in to the dealership in inverness Ford, but they couldn't find anything wrong with the suv. Two days later it turn hard to steer again, but no codes.

INCREASING THE RISK OF A CRASH

The rack and pinion failed; these parts were replaced by Ford at my expense and Ford kept the old parts. The safety of myself, my passengers, and other drivers was put at risk because the steering would catch while in a curve and cause the driver to be unable to steer momentarily. This caused me to almost drive head-on into a semi tractor-trailer, as the steering was not responding to my turning the wheel, but did just in time to avoid the collision. This steering catch also caused over-steering as a result of the steering not responding. The problem was reported to Burns Ford of York and the rack and pinion were replaced on 10/21/21. The vehicle was only inspected by Burns Ford of York. The catch in the steering first started in July of 2021 and progressively got worse. As the symptoms worsened, the loss of traction warning light would often come on when the steering caught.

The car sways when changing lanes on parkway

*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.

Mileage: 30,000

WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!

Mileage: 50,519

MY STEERING WHEEL WOULD BECOME VERY STICKY. I WOULD MAKE A TURN AND THEN WHEN I WOULD GO TO TURN THE WHEEL BACK, IT WOULD STICK. IT ALMOST THREW ME INTO A TRACTOR TRAILER YESTERDAY. I NOTICED IT MORE AT HIGH SPEEDS AND MOST TIMES IT WAS SOMETHING I COULD 'DEAL WITH', PLANNING AHEAD WHEN TURNING, SLOWING MY SPEED, ACCOUNTING FOR OVER CORRECTING THE WHEEL, BUT YESTERDAY WAS VERY SCARY. I FELT LIKE I HAD TO MAKE CONSTANT LITTLE TURNS WITH MY WHEEL EVEN THOUGH I WAS GOING PERFECTLY STRAIGHT. I PULLED OFF AND TURNED MY CAR OFF AND THEN TURNED IT BACK ON AND IT WAS AS NOTICEABLY NOT AS BAD. I TOOK IT STRAIGHT TO THE DEALERSHIP BECAUSE I'VE HAD IT FOR LESS THAN TWO MONTHS AND THEY INFORMED ME I NEED A NEW STEERING GEAR BOX. I WAS CONSTANTLY AFRAID OF OVER CORRECTING MY WHEEL TO ACCOMMODATE FOR THE STICKINESS OF IT AND ENDING UP IN THE OTHER LANE OR OFF THE SIDE OF THE ROAD.

Mileage: 38,500

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Mileage: 40,000

THE EPS UNIT SUDDENLY FAILED WITHOUT WARNING AND ALMOST CAUSED US TO GET INTO AN ACCIDENT. FROM DOING A LITTLE RESEARCH I HAVE DISCOVERED THAT THIS HAS BEEN AN ISSUE SINCE FORD CREATED THE EPAS SYSTEM. WE WERE TRAVELING ON THE HIGHWAY AT THE TIME IT FAILED. RESTARTING THE CAR DID NOT TEMPORARILY FIX OUR ISSUE. THIS ISSUE HAS BEEN DOCUMENTED BY MULTIPLE PEOPLE FOR QUITE A FEW YEARS NOW WITHOUT RESULT. THIS IS A SERIOUS SAFETY ISSUE.

Mileage: 75,000

SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.

Mileage: 94,531

WHEN GOING LOW SPEEDS UNDER 50 THE CAR WILL JERK TO THE RIGHT AND IT'S LIKE SOMEONE ELSE HAS CONTROL OF THE WHEEL THEN YOU HAVE TO JERK IT BACK ON THE ROAD. IT HAS HAPPENED SEVERAL TIMES WHILE I WAS DRIVING AND ONCE WHEN MY HUSBAND DROVE. WE THOUGHT WE WERE GOING STRAIGHT IN A DITCH. HELP THIS IS NOT SAFE. *TR

Mileage: 42,000

POWER STEERING JUST STOPS WORKING AND ALMOST CAN NOT TURN THE WHEEL AND TRACKING CONTROLS STOP WORKING. THIS IS POLICE VEHICLE ON A CITY STREET JUST BEFORE A TURN. *TR

Mileage: 57,000

AS I WAS DRIVING THE EXPLORER THE CROSS TRAFFIC ALERT SENSORS WENT HAYWARE, THEN THE NAVIGATOR, RADIO, HVAC, AND EVERYTHING ELSE FROZE DID COMMANDS ON ITS OWN. THE PART ASSIST MODE CAME ON IT OWN, STEERING WHEEL CONTROLS WOULD NOT WORK AND CAR STARTED TO TAKE CONTROL. VERY SCARY AS THE CAR WAS TAKING COMMANDS I COULD NOT CONTROL. TOOK IT TO THE LOCAL FORD DEALER WHERE IT WAS DETERMINED TO BE THE ACCESSORY PROTOCOL INTERFACE MODULE (APIM). MY VEHICLE IS JUST OUT OF WARRANTY AND FORD MOTOR COMPANY WOULD NOT HELP. VERY DANGEROUS, COST ME $1,200. FORD HAD THIS SAME PROBLEM ON EARLIER MODELS AND RECALLED, BUT NOT ON MINE. THIS FAILURE NEED TO BE ADDRESSED AND IF NOT FIXED COULD LEAD TO A SERIOUS ACCIDENT. FORD NEEDS TO ISSUE A RECALL. FORD WAS NO HELP TO ME, VERY DISAPPOINT IN FORD AND THEIR NEGLECT TO MINE AND MY FAMILIES STAFEY.

Mileage: 5

VEHICLE HAS AN INTERMITTENT ISSUE WHERE IT WILL LOSE ALL POWER (STALL), AND ELECTRONIC COMPONENTS WILL INHERENT SPORADIC BEHAVIOR, FOR INSTANCE THE VEHICLE WILL REFUSE TO COMPLETELY SHUT-OFF. THE ERROR MESSAGE ON THE DASH SHOW "POWER STEERING ASSIST FAILURE". THIS TYPICALLY HAPPENS ON A DAILY BASIS AFTER THE VEHICLE HAS SAT FOR THE NIGHT. IT IS A SAFETY CONCERNS AS THE CAR WILL RANDOMLY STALL ON THE INTERSTATE DRIVING AT INTERSTATE SPEEDS. THE VEHICLE IS UNDER FORD'S EXTENDED WARRANTY, AND HAS BEEN TO (2) SEPARATE DEALERS TO TROUBLESHOOT. THE FIRST DEALER COULD NOT REPRODUCE THE ISSUE, THE DEALER IT IS CURRENTLY AT, HAS BEEN ABLE TO REPRODUCE THE ISSUE MULTIPLE TIMES, BUT NOT SURE THE ROOT OF THE PROBLEM, AS IT DOESN'T STORE ANY CODES. THE DEALER BELIEVES IT IS A HIGH SPEED CAN NETWORK MALFUNCTION. IT HAS BEEN IN THE REPAIR SHOP FOR A TOTAL OF 12 WEEKS. I HAVE VIDEO'S OF THE OCCURRENCES, AS WELL AS VOICE-MAILS FROM THE DEALERSHIP STATING THAT THEY CAN REPRODUCE THE FAILURE.

Mileage: 65,000

STEERING TIGHTENS UP ON CURVES OR STRAIGHT A-WAYS. DEALER RAN TEST ON COMPUTER AND FOUND NO PROBLEMS, AND A TEST DRIVE DID NOT REVEAL ANY PROBLEM AT THE TIME. DEALER STATED THAT IT WAS ELECTRIC STEERING. STEERING IS STILL A PROBLEM....

Mileage: 18,000

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Mileage: 29,000

THE VEHICLE HAS 34,450 MILES ON IT AND WAS PURCHASED OCT 1 2016 BUT IS A 2017 MODEL. THE STEERING FAILED ON OCTOBER 13TH WHILE I WAS IN ESTES PARK COLORADO. THE VEHICLE HAD SEVERAL ISSUES JUST PRIOR TO THE FAILURE WITH A WARNING THE TRACTION CONTROL HAD STOPPED WORKING FOLLOWED BY A HILL START ASSIST FAILURE AND THE STEERING LOSS STOP SAFELY. I'VE ATTACHED PICTURES OF THE WARNINGS. THIS FAILURE OCCURRED 14 DAYS AFTER THE 36 MONTH WARRANTY ENDED. THANKFULLY I HAD PARKED THE VEHICLE JUST PRIOR TO THE STEERING FAILING AS I WOULD HAVE BEEN DRIVING DOWN A POTENTIALLY DANGEROUS MOUNTAIN CANYON WITHIN THE NEXT 10 MINUTES. THE FORD DEALER THUS FAR HAS REFUSED TO COVER THE REPAIR TO THIS KNOWN ISSUE WHICH IS A SERIOUS SAFETY ISSUE.

Mileage: 34,450

WHILE DRIVING AT SLOW SPEEDS (25 TO 40 MPH) THE STEERING WILL FEEL LIKE IT IS "BINDING UP" SLIGHTLY WHEN TURNING. THIS WILL NOT HAPPEN EVERY TIME SO THE DEALER WAS UNABLE TO DUPLICATE IT. ALSO AFTER DRIVING ON THE FREEWAY IN A STRAIGHT LINE FOR A LONG PERIOD OF TIME, WHEN YOU TURN THE WHEEL SLIGHTLY I WILL FEEL THAT SAME BINDING. IF YOU PUSH THROUGH IF IT GIVES WAY AND THEN ACTS NORMALLY. FEELS LIKE THE CARS STEERING GEAR BOX HAS A GEAR LOOSE OR A GEAR IN MISS ALIGNING INTERNALLY. WE BOUGHT THE CARE WITH 15K MILES ON IT. WE NOTICED THE PROBLEM AT AROUND 20K AND IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE THEY WERE NOT ABLE TO RECREATE THE PROBLEM. THE CAR NOW HAS 30K MILES ON IT AND THE PROBLEM IS GETTING WORST.

Mileage: 20,000

THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.

HAVE A NOISE ON FRONT PASSENGER SIDE SUSPENSION

PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR

INTERMITTENT STEERING BINDING CONDITION AT SLOW TURNS MAINLY DURING HOT WEATHER. THIS BINDING ISSUE WAS DIFFICULT TO RECREATE AND EVENTUALLY THE DEALER WAS ABLE TO CREATE THIS AFTER A LENGTHY (30 MINUTE) ROAD TEST IN 80+ DEGREE WEATHER. THE BINDING ISSUE WAS A RESULT OF AN INTERNAL STEERING GEAR FAILURE. THE PART # HB5Z-3504-Z WAS FINALLY REPLACED THIS YEAR AFTER WE HAD THE VEHICLE IN TO THE DEALER MULTIPLE TIMES SINCE LATE 2017 WHEN THE VEHICLE HAD APPROXIMATELY 25,000 MILES ON IT. VEHICLE NOW HAS 67,000 MILES. THE BINDING ISSUE OCCURRED AT SPEEDS RANGING MAINLY BETWEEN 40 MPH TO 75 MPH WITH AND WITHOUT DRIVING ASSISTANCE FEATURES ENABLED. BINDING ISSUE OCCURRED BOTH TO THE LEFT AND RIGHT DIRECTIONS ON GRADUAL TURNS OR WHEN CHANGING LANES ON THE HIGHWAY AT HIGHER SPEEDS. THE STEERING WHEEL WOULD STICK IN THE TURNED POSITION AND NOT RETURN TO THE CENTER ON ITS OWN UNLESS TUGGED OUT OF WHAT FELT LIKE A DETENT (NOTCH). THIS TOOK A LONG TIME TO GET IT FIXED BECAUSE THE DEALERSHIP WOULD NOT WORK ON THE CAR SINCE THEY COULD NOT RE-CREATE THE PROBLEM ON SHORT TEST DRIVES. THE INTERMITTENT NATURE OF THE STEERING ISSUE AND NEED FOR LONGER DRIVES AND HOT WEATHER CONDITIONS MADE IT DIFFICULT TO RECREATE.

Mileage: 25,000

CLICKING NOISE WHEN TURNING THE STEERING LEFT OR RIGHT.I WAS TOLD BY THE DEALER THAT HE HEARD THE SAME NOISE FROM THE SAME MODEL AND YEAR VEHICLE. THIS NEEDS MORE ANALYSIS AS THIS MAY BE A SAFETY CONCERN IF THE STEERING WHEEL LOCKS

Mileage: 15,000

AT AROUND 35,800 MILES, I NOTICED A SLIGHT JERK OF THE STEERING WHEEL WHEN GOING AROUND CURVES. I WAS GOING 70MPH ON THE HIGHWAY FOR A QUICK AFTERNOON TRIP OUT OF TOWN. ON THE WAY HOME (36,000 MILES) IT WAS DOING THIS EVEN WHEN DRIVING STRAIGHT. I HAD MY HUSBAND DRIVE IT WHEN I GOT BACK, AND THAT'S WHEN WE DECIDED TO GET IT TO THE NEAREST DEALERSHIP (45 MILES AWAY). THE WHOLE RACK AND PINION STEERING COLUMN WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. I WAS WITHOUT MY VEHICLE FOR OVER A MONTH WHILE FORD GAVE US THE RUNAROUND ON WHETHER OR NOT IT WOULD BE COVERED SINCE WE WERE ALMOST 200 MILES OUT OF WARRANTY BY THE TIME THE VEHICLE WAS AT THEIR FACILITY. WHEN DRIVING IT THERE GOING ABOUT 40MPH ON THE HIGHWAY, THE POWER STEERING WENT OUT ENTIRELY AND THREW THE CAR CLEAR ACROSS THE ROAD. THANKFULLY IT WENT TO THE RIGHT AND INTO THE DITCH, BECAUSE HAD IT JERKED TO THE LEFT, WE'D PROBABLY BE DEAD. IT JERKED ALL OVER THE ROAD THE WHOLE WAY TO THE DEALERSHIP.

Mileage: 36,000

VEHICLE HAS AN NHTSA RECALL NOTICE#:19V435 AND A FORD ISSUED RECALL#:19S17 WHICH INDICATES AS FOLLOWS: RECALL DESCRIPTION: REAR SUSPENSION TOE LINK REPLACEMENT. RISK TO SAFETY: A FRACTURE OF A REAR TOE LINK SIGNIFICANTLY DIMINISHES STEERING CONTROL, INCREASING THE RISK OF A CRASH! I HAVE CONTACTED 3 DIFFERENT DEALS IN MY AREA (ECINO, CA, 91316) ALL SAID THAT THE REPLACEMENT PARTS ARE CURRENTLY UNAVAILABLE. IN ADDITION, ON THURSDAY, JUNE 27TH, 2019 I HAVE CONTACTED FORD MOTOR COMPANY TO SEE IF THE ISSUE CAN BE RESOLVED BUT I GOT THE SAME ANSWER. THEY SAID I HAVE TO WAIT UNTIL THE PARTS ARE AVAILABLE AND THEY ARE CURRENTLY BACK ORDERED WITH NO ESTIMATED TIME FOR THE ISSUE WITH THE VEHICLE CAN BE RESOLVED. THEY HAVE ASKED ME IF I WOULD LIKE FORD MOTOR COMPANY TO "LEMON" THE VEHICLE AND BUY IT BACK, I REPLIED: "ABSOLUTELY YES". THEY HAVE OPENED A CASE#: [XXX] I AM SERIOUSLY WORRIED FOR MY LIFE WHEN DRIVING THE FORD EXPLORER. I SUFFER FROM UNDERSTEERING WHENEVER I ATTEMPT A LEFT OR RIGHT TURN. AT SPEED OVER 40 MPH, THE VEHICLE WILL START SHAKING GIVING ME A SENSE OF ALMOST NO GRIP TO THE ROAD. IN ADDITION, I CONSTANTLY HAVE THE "FRONT AIRBAG" LIGHT ON (SEE PICTURE ATTACHED) THE DASHBOARD, BOTH WHEN VEHICLE IS IN MOTION & STATIONARY. THIS ISSUE HAPPENED BEFORE AND I TOOK THE CAR TO A FORD DEALER TO RESOLVE THE ISSUE (THE SERVICE TECH SAID THAT THE SENSOR WAS MALFUNCTIONED AND IN A CASE OF AN ACCIDENT, "FRONT AIRBAG" MIGHT NOT DEPLOY!!! THIS IS ABSOLUTELY ABSURD. I HERE BY CERTIFIE THAT MY VEHICLE IS SERVICED ON TIME (SEE PICTURE ATTACHED) AND CURRENTLY HAS 29,492 MILES ON IT (SEE PICTURE ATTACHED). I AM NOT SURE WHAT IS NHTSA PART IN ALL OF THIS, BUT IF YOU CAN HELP ME DEAL WITH FORD MOTOR COMPANY IN RESOLVING THESE ISSUES AND GET RID OF THIS VEHICLE, L WILL BE VERY PLEASED AND APPRECIATIVE. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

Mileage: 28,526

I WAS STUCK AT A STANDSTILL IN TRAFFIC ON A CITY HIGHWAY WITH MY FAMILY ON FATHER'S DAY WHEN THE DASH LIT UP WITH MULTIPLE WARNINGS SUCH AS "STEERING LOSS STOP SAFELY," "SERVICE ADVANCETRAC," "STABILITY CONTROL OFF," AND "HILL START ASSIST NOT AVAILABLE." I WAS NOT MOVING AND COULD NOT UNDERSTAND WHAT HAPPENED. NO ONE WAS INJURED AND THE VEHICLE'S POWER STEERING FAILED. THE VEHICLE WAS NOT OVERHEATING. ROADSIDE BROUGHT THE VEHICLE TO A NEARBY DEALER. EVENTUALLY, TWO DAYS LATER, THE COMPUTER SAID WE NEEDED A NEW STEERING COLUMN (I THOUGHT A STEERING COLUMN SHOULD LAST THE LIFE OF THE VEHICLE...). THERE WERE NO WARNING SIGNS, NO LEAKS, AND NO STRANGE NOISES. OF COURSE, I WAS PAST MY WARRANTY. PRETTY HEFTY BILL. THERE IS AN NEW RECALL FOR A REAR SUSPENSION PROBLEM THAT WAS ISSUED JUST DAYS EARLIER.

Mileage: 49,000

REAR SUSPENSION TOE LINK RECALL: DRIVING APPROXIMATELY 50 MILES/HR WITH MY HUSBAND BEHIND THE WHEEL AND MYSELF AND OUR 3 CHILDREN IN THIS FAMILY VEHICLE, THIS REAR SUSPENSION BROKE. WE LIVE IN RURAL SALINE COUNTY AND DRIVE GRAVEL DAILY. THE INCIDENT HAPPENED WHILE ENTERING A BRIDGE ON A HIGHWAY. WE LOST ALMOST COMPLETE CONTROL OF STEERING REQUIRING THE DRIVER TO COMPLETELY TURN THE WHEEL AS QUICKLY AS POSSIBLE IN ONE DIRECTION AND TURN BACK AS QUICKLY AS POSSIBLE IN THE OTHER SWERVING AND FORCEFULLY CIRCLING BACK AND FORTH ON A BRIDGE UNTIL THE VEHICLE FINALLY CAME TO A STOP FURTHER DOWN THE ROAD. GOD' GRACE ALONE SAVED US FROM GOING OVER THE BRIDGE, OR HITTING ONCOMING TRAFFIC OR HAVING INJURIES, POTENTIALLY FATAL AT THIS RATE OF SPEED AND LOCATION. I AM DISSATISFIED IN THE NOTIFICATION OF RECALL INFORMATION FROM THE DEALER AND NHTSA. I ONLY FOUND OUT WHAT MUST HAVE HAPPENED AFTER GOOGLING 'FORD EXPLORER' AND SEEING A NEWS POST 2 DAYS EARLIER. THE NOTIFICATION OF THE RECALL WILL COME MUCH TOO LATE IN THE MAIL IN THE NEXT COUPLE WEEKS. TOO LATE! THERE HAS GOT TO BE A BETTER, FAST WAY OF NOTIFYING DRIVER SO THE RECALL PARTS MORE TIMELY. WE HAVE THE TECHNOLOGY. PUT YOUR FAMILY IN THIS SITUATION AND SAY THIS WAY OF NOTIFYING THE CONSUMER IS ADEQUATE!

Mileage: 58,000

DRIVING ONE DAY IN THE NEIGHBORHOOD AND POWER STEERING LOCKED UP BRIEFLY INTERMITTENTLY, WITH THE ERROR MESSAGE. TURNED CAR OFF AND ON AGAIN AND WAS FINE, LATER ON IN THE DAY POWER STEERING LOCKED UP FOR GOOD AND THE ERROR MESSAGE IS ALWAYS THERE.

Mileage: 44,200

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING, THE STEERING SEIZED AND THE "STEERING ASSIST FAULT, SERVICE REQUIRED" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF PRINCE GEORGE (877-331-9405, LOCATED AT 4500 WHITEHILL BLVD, PRINCE GEORGE, VA 23875) WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL; HOWEVER, THE CONTACT WAS OFFERED A DISCOUNT OF $1,082 TOWARDS THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Mileage: 40,000

WHILE DRIVING 60 MPH MY STEERING WHEEL SEIZED COMPLETELY, A BELL STARTED RINGING, AND AN INDICATOR LIGHT ON MY DASHBOARD STARTED FLASHING THAT STEERING FAILED. PLEASE PARK SAFELY. THERE WAS NO WARNING AND MY CAR HAD BEEN WORKING PERFECTLY BEFORE THIS HAPPENED. THIS CAUSED SERIOUS THREAT OF COLLISION AND GRAVE BODILY DAMAGE/DEATH.

Mileage: 53,000

LOSS OF POWER ASSISTED STEERING WHEN THE CAR IS IN MOTION, AND DURING TURNING

Mileage: 28,000

AS I WAS REVERSING I PLACED THE VEHICLE FROM REVERSE TO DRIVE AND IT BECAME VERY HARD TO TURN THE STEERING WHEEL. ON SEVERAL DIFFERENT OCASSIONS THE EXHAUST HAS BLOWN SMOKE AND THE VEHICLE SMELLS LIKE FUMES AFTER TURNING IT ON.

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO RYE FORD (1151 BOSTON POST RD, RYE, NY 10580, (914)-967-6300) WHERE THE CONTACT WAS ADVISED THAT VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE WARRANTIES WERE EXPIRED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 42,000.

Mileage: 42,000

SUDDEN POWER STEERING FAILURE RESULTING IN AN UNSAFE AND UNUSABLE CONDITION IN WHICH THE VEHICLE CAN BE DRIVEN. DASH ALERTS BEGAN TO GO OFF, AND THE STEERING WAS STILL USABLE. NEXT TIME THE CAR WAS STARTED THE POWER STEERING WAS NO LONGER OPERATING AND SEVERAL ADDITIONAL DASH WARNING INDICATORS WERE GOING OFF.

Mileage: 26,000

TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.

Mileage: 9,100

MAKING A LEFT TURN IN THE SNOW AND MY POWER STEERING LOCKED UP AND I HIT THE CURB, THR DEALER IS TELLING ME THERE'S NO WAY THIS CAN HAPPEN AND HAS NEVER HAPPENED BEFORE. WON'T WARRANTY ANYTHING AND I'M STUCK WITH A VEHICLE I BELIEVE TO BE UNSAFE FOR MY WIFE AND CHILDREN TO RIDE IN.

Mileage: 13,750

2017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. *SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. *JB