2020 FORD EXPLORER Electrical System Problems

I have a leaking antenna (likely the "shark fin" or roof antenna base) on my 2020 Ford Explorer. This has caused significant electrical issues, leading to safety concerns like malfunctioning lights, infotainment, or even stalling, the water shorting wiring harnesses or modules located in the roof or headliner area. This should be a recall, but rather it is a known problem where water intrusion damages sensitive electronics, necessitating immediate professional inspection and repair to prevent further damage and ensure safety, as electrical failures can be dangerous. My GPS and satellite do not work because of this and I am being charged significantly by the dealership because I have to repair this or the damage will become more severe. The antenna's base seal can fail, allowing water to seep into the roof, drip down the pillars, and saturate the headliner and wiring harnesses. Common Symptoms: Interior lights, instrument cluster, or dashboard warnings. SYNC system freezing or failing. Windows, locks, or other accessories malfunctioning. Even potential water on the front passenger floor. Safety Risks: Loss of Control!!!!!!! Malfunctioning lights (headlights, brake lights) or sudden power loss can create dangerous driving conditions. Reduced Visibility: Issues with the infotainment screen or instrument cluster can distract the driver. System Failures: Critical safety systems, if affected by water, could fail unexpectedly. I barely get car washes or anything. This is certainly a manufacturers issue & poor design or cheap casing/ seals that leak and corrode too easily. This problem is a known weakness for the 2020 Explorer, often requiring a thorough inspection beyond just the antenna itself, as water can travel far from the entry point. And sure enough I have plenty of damage that I should not have to pay for. This is not a fluke, there are forums all across the internet about this. Please help! This is truly unfair to the customers.

Air Conditioner turns ON by itself even after being manually TURNED OFF, happened multiple times. This occurred with the manual start and the vehicle running / moving.

What component or system failed or malfunctioned, and is it available for inspection upon request? Sunroof headliner assembly failed. The headliner fabric detached and came off the track without an prior misuse or manual operation, it simply fell loose on its own. The material is now sagging and when trying to use the sunroof the fabric hangs in the line of vision causing a safety hazard. How was your safety or the safety of others put at risk? While the issue did not cause an immediate accident, the loose headliner obstructs visibility while trying to use could become a distraction to the driver.IT blocks the driver's line of sight or interferes with airbags in an emergency. Has the problem been reproduced or confirmed by a dealer or independent service center?The failure occurred spontaneously and I have a appointment to take the dealership for further inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No formal inspection has been completed at this time. The issue will be presented to a Ford service center for further evaluation. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or messages appeared prior to the failure. The issue occurred suddenly and without any prior indication. The fabric and track system separated unexpectedly during normal stationary conditions.

When driving the vehicle's instrument panel cluster randomly goes blank. When it does so, all of the items related to speed control, lighting, turn signals, etc. become non-operational. Additionally, the driver has no idea what his/her speed is nor any other information about the operation of the vehicle. It is very unsafe.

Ford ST 2020 just 37000 miles, the window from driver side can’t complete close when you try to roll up. When it all most close- it will automatically roll down. TPMS fails cause 4WD fault, ABS turn off and a lot of warning symbol turn on like pre-collision…etc. Dealer can’t fix and claim for client need to paid for 4WD program.

Vehicle: 2020 Ford Explorer XLT Date of Incident: October 24 2025 Approx. Mileage: 82000 Affected Component: Visibility / Defroster / Rear Window Glass Description of Problem: While the rear defroster was on, the rear window of my 2020 Ford Explorer XLT suddenly made a popping noise and began to spider-crack from a point near the defroster grid. There was no external impact to the glass. The cracking continued slowly across the entire rear window after the noise. The event occurred on October 24 2025. The vehicle was parked outdoors in normal fall weather conditions in Pennsylvania, and the rear defroster had been turned on to clear condensation. This appears to be a rear defroster thermal event, similar to issues described in Ford’s Customer Satisfaction Program N192265660, which addressed defroster overheating and rear-window damage in certain Ford vehicles. The defect presents a safety concern, as the rear glass integrity is compromised and visibility is reduced. I have photographs of the crack pattern and plan to have the the window replaced by safelite. It is not safe to drive to a dealership. Please investigate this potential manufacturing or electrical defect affecting 2020 Ford Explorer models.

Put vehicle in reverse camera camera on then went black and the backup lights went out while trying to move resulting in hitting a pole.

Car vibrate and jerk when switching gears randomly. Also the control panel has went out twice. I read everywhere these vehicles have issues with transmission problems on all the 2020 and there is no recall this is. Ridiculous.

I recently had my vehicle serviced for reprogramming of the AWD control module after it failed. When the dealer returned the vehicle, I expected the issue to be resolved. Instead, I immediately noticed a new check engine light with code C00A6, related to the front axle disconnect. This was concerning because the dealer had assured me there were no active codes after programming the new module. After driving with the new fault, it became clear the vehicle was operating only in rear-wheel drive. I contacted Ford and was quoted $4,030 for repairs to the front axle disconnect. Given the cost, I researched whether this issue had a recall but found none, despite widespread reports from other owners experiencing the same failure. My main frustration is that this problem stems from Ford’s design of the intermittent AWD system, which engages the front wheels only when needed to improve fuel economy. The official “fix” eliminates this design entirely—converting the vehicle into a full-time AWD system. This requires removal of the front axle disconnect shaft, installation of a standard shaft, and reprogramming to support permanent AWD. The Technical Service Bulletin (TSB 23-2174) even directs technicians to cut and discard the electrical connector for the front axle disconnect actuator, confirming that the original intermittent system is abandoned rather than repaired. This is a major concern for owners. Many of us are facing the same issue, yet Ford’s solution shifts the burden of an expensive design flaw onto customers. I strongly urge Ford to address this problem responsibly and provide coverage for affected vehicles, rather than leaving owners to pay thousands for what appears to be a widespread defect.

Transmission gears were not running properly. On a Saturday evening the car was sleeping when slowing down and the following morning it completely died. Ford is reporting to me that I need a new transmission and I am only 1K miles over the warranty. i have read on line from several others with the 2020 explorer having this issue or the tranny dieing within 10-20K miles after warranty.

At this time, I am unsure if there is some kind of recall, but my alarm is going off alerting me that the lift gate opened but that isn't true once my vehicle is locked. Also, the headlights turn on by themselves as if i have pressed on the keyfob. I then get an alert stating that the remote features disabled to preserve battery. These are just a few of the issues that i am having with this vehicle at this moment. I am a mother to 3 kids and i need to have a reliable vehicle and I don't have time to stress about not locking my vehicle at night jus to avoid my alarm going off. This is insane.

On [XXX], after starting my vehicle, I received multiple safety warnings, prompting the check engine light and a wrench icon on the dashboard. The alerts included issues with the anti-collision system, hill assist, traction control, lane departure, and adaptive cruise control, as well as my drive modes which were also unavailable. I contacted Raceway Ford in Riverside, CA, and dropped off the vehicle that day, reporting the errors. The dealership informed me the next day that the Half Shaft Speed Sensor had failed and would cost $870.52 to replace. Since the warranty had expired a month earlier on [XXX], this was no longer covered under the drivetrain warranty. I agreed to the repairs. After installing the new sensor, and conducting a test drive, additional errors appeared. After two weeks in the shop and multiple follow-ups, the dealership concluded that the AWD/FWD sensor had also failed and replaced both sensors. The repair documentation references TSB 21-2270, SSM 49045, and C0631. I believe this raises serious safety concerns and should warrant a recall, especially since other vehicles are experiencing similar issues just a month after warranty expiration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving, vehicle gave Powertrain malfunction, downhill assist unavailable and Pre-collision warning system unavailable faults. The vehicle then came to a stop and would not move. Turning the ignition off and on allowed the vehicle to be safely parked in a nearby parking lot.

[XXX] . Twice rats have destroyed the electrical wiring under the hood and chasey. While some of these wires do not affect safety, the wires that control and power the crash airbags do. Plus this may create a fire hazard. This also includes hoses. My reach revealed that these components and wire insulation are made from soy-based polyurethane which the rats see as food. This is a safety issue with the air bags and fire hazard. Other affected safety items would include blind spot detection and back up. Also the customer service hotline I was hung up up on twice and could not get through. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Explorer. The contact stated that while attempting to start the vehicle, several unknown warning lights were illuminated. The contact stated that after inspecting the vehicle, the contact became aware that rodents had eaten through the wiring harness. In addition, the contact stated several of the safety features in the vehicle were inoperable. The vehicle was taken to the dealer, where it was confirmed that rodents had eaten through the wiring harness. The contact was informed that the wiring harness needed to be replaced. The vehicle was repaired. The contact stated that it was the second time that the failure had occurred due to the rodents. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.

Mileage: 15,000

1. What component or system failed or malfunctioned, and is it available for inspection upon request?
The issue pertains to a water leak in the rear liftgate area and/or water accumulation in the spare tire area, potentially accompanied by a lack of audio functionality in my 2020 Ford Explore ST as outlined in TSB 24-2044 (NHTSA ID: 102514). The affected component is the rear liftgate structure and associated seals, which allow water ingress, particularly noticeable after car washes or rainfall. The entire sound system to include any collision and impact warnings have failed to chime. 2. 
The water leak in the rear liftgate and spare tire area poses potential safety risks. Accumulated water can damage electrical components, such as wiring or audio systems, which may lead to malfunctions in critical vehicle systems. For example, water ingress could affect rear lighting, sensors, or other electronic modules, potentially compromising visibility or functionality during operation. Additionally, water accumulation may contribute to corrosion or mold growth, posing long-term structural or health risks for occupants. These issues could reduce vehicle reliability and increase the risk of accidents, especially in adverse weather conditions. 3.The issue has been acknowledged by Ford in TSB 24-2044, which provides a service procedure to identify and address the leak path. The Bill Currie Ford dealership in Tampa, FL has inspected my vehicle on several occasions, recently July 15, 2025 and confirmed water leakage in the rear liftgate area consistent with TSB 24-2044.The dealer will not repair unless I pay over $2200 for the repair, which I refuse for a manufacture defect. 4. To date, the vehicle has not been inspected by the police or insurance representatives, but the issue align with the TSB report. 5. Water observed in the spare tire & tailgate area every time since purchase. A loss of audio back in July 2023 and numerous occasions since complete failure as of January 3 2024

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission was shifting hard. While driving uphill, the transmission failed to properly shift into gear. The transmission was slow to respond while shifting gears. There were codes and warning lights related to the power train and pre-collision assist. Additionally, the powertrain, Hill Start Assist, and pre-collision warning lights were simultaneously activated and then deactivated. The TPMS warning illuminated and eventually turned off, and then became illuminated. The tire pressures were checked and were at proper inflation levels. The contact stated that the failure was possibly related to NHTSA Campaign Number: 25V239000 (Power Train). The contact called the manufacturer and discussed the related recall on the 2025 Ford Explorer and was referred to the NHTSA Hotline to report the failure. The local dealer was contacted about the malfunction and informed the contact that the failure was a glitch. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

Mileage: 70,000

Vehicle was engaged in park with parking brake on, I put my foot on brake applying pressure & shifted out of park to drive. As I disengaged parking brake vehicle pushed forward 10 feet forcing me to take my foot off brake & reapply pressure to stop vehicle.

First my radio will not come on when you first start the explorer. Then you turn it off and turn it back on then the radio will start to work. Then blind spot stop working will the radio. They said they fix the problem by updating the software in the radio. That work for a week then it happen again now they said it's the audio control Module need to be replace. And the battery will drain over night they said the recall is for other fords not mine. I paid for a new battery and alternator. But they said my explorer not on the list.

Parking brake won't disengage. Cannot drive or reverse

The front windows on my 2020 Ford Explorer have an intermittent issue. When auto rolling up the windows they will bounce back and automatically roll down 2/3 of the way. This has happened in rainstorms and at the car wash creating a driving hazard. The dealer hasn’t been able to fix the issue as the issue does not generate an error message. They tell me without an error message they can’t fix it. Several calls to Ford Customer Service hasn’t resulted in them agreeing to fix the issue. The best they offer is for me to take it to another Ford dealer and pay another $160 and hope this time an error code is found If you google the issue you will see this is a widespread problem that Ford is apparently pretending doesn’t exist. So much for “Quality is job 1.”

Water has been leaking on my passenger side front floor, and now the blower motor has completely seized. Ford quoted me over $1,000 for a blower motor! I have requested asking for satisfaction warranty for this to be covered via email, with no response. Blower motors should not go bad this soon. I have no way to defrost or defog my windows. This is a major safety concern

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the vehicle stalled. The vehicle jolted forward while parking. The brakes were locking up. While driving 5 MPH, the steering wheel locked up. The 4-WD fault light was illuminated. The contact stated that the Pre-collision Assist, Hill Assist and Reverse messages were displayed. The contact stated that the failure was related to Technical Service Bulletin: 23-2174. The vehicle was taken to the local dealer, where it was diagnosed that the AWD actuator was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,156.

Mileage: 89,156

Back latch is getting stuck in secondary position when released. Module is intermittently not communicating.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and then the contact depressed the accelerator pedal, and the engine seized. No warning light was illuminated. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed power control module. The contact was informed that the power control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not included in the unknown recall. The failure mileage was approximately 90,000.

Mileage: 90,000

Experiencing issues with power steering after battery replacement. Taken to two Ford dealerships (Fayetteville, GA & Morrow, GA) . One unable to diagnose (Fayetteville) and the other reset battery settings (Morrow). Issue still persistent with intermittent power steering failure while driving. Very dangerous and scary! Errors that appear: service advance trac, steering assist fault service required & pre-collision assist not available.

The rear hatch of my 2020 Ford Explorer does not open reliably. There is no manual release mechanism to open the hatch in case of failure. The only methods to open the hatch are via the button on the hatch itself, the button on the dashboard, or the key fob. When any of these are pressed, the hatch makes sounds as if it is trying to engage and open, but it does not actually open. Additionally, the vehicle dashboard displays an alert indicating that the hatch is open, even though it remains securely closed. This false alert is confusing and concerning. The problem is unpredictable and intermittent, sometimes allowing the hatch to open normally, but often failing without warning. This issue significantly limits access to the cargo area and poses a safety concern in situations where quick or emergency access to the hatch is needed. I had the vehicle inspected by a dealer regarding the hatch issue. They diagnosed the problem as a faulty hatch motor. The estimated cost to repair or replace the motor is approximately $1,300.00. Given the high cost, I am concerned about the safety and reliability of the vehicle, as well as the financial burden of any potential repairs. Because the rear hatch does not open reliably, I am forced to access the cargo area by crossing over the rear seats, which is inconvenient and unsafe, especially when carrying groceries or large items. Moreover, I am unable to access the spare tire in case of an emergency, which poses a serious safety risk.

Vehicle continuously shows a fault for Hill Start Assist, AWD Mode disabled, AdvanceTrac fault, Park Sensor, AWD Module Failure, ABS disabled. These faults started showing 13/04/25. While in traffic, driver was giving the throttle gas. While giving gas, driver lost power, and noticed a ticking noise as car was losing power in normal drive mode. Driver could have potentially been rear ended, pushed into traffic, and fear that the vehicle will eventually have a brake failure; or have the brakes lock up on the car while driving that could also lead to fatality, or bodily injuries of driver, or civilians. After making it to destination, driver parked for the night. The next day driver started car all faults were gone. Driver then trashed car to dealership to see what malfunction the car had and everything was fine. Fault later appeared, and driver lost power again. Driver then proceeds to a nearby Auto store where driver had a diagnostic of the car. The store associate then tells driver that the car had a faulty PCM. Driver also notes that the car was Purchased used with mileage reported at 29,000 miles. Driver now has 57k miles. Though car isn’t new. It isn’t old. Being that it is used, car is and was practically new. Driver feels a car with low mileage should not be malfunctioning given the status of its components.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, several DTC were displayed. The contact stated that the messages “Service 4WD”, “Service Advancetrac”, “Cruise Control not Available”, “Collision Alert”, and “Traction Control” were displayed. The vehicle was not yet diagnosed. The contact stated that several months ago the vehicle was repaired for the same failures. The contact stated that the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 80,000.

Mileage: 80,000

The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.

Mileage: 61,000

The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.

Mileage: 61,000

When driving the vehicle felt sluggish and the 4wd fault came on, on the dashboard. Decided to take it to the dealer and they inspected it and stated the front differential actuator needs to be replaced. It's a component that is electrical and it turns on the four wheel drive and turns it off when not needed. This should be covered by ford since it's a manufacturing error for putting faulty components to control the AWD.

The wiring is faulty. We have had electrical issues since buying this vehicle. The car is not old- I turned my car on put it into reverse and all these lights popped up saying there’s electrical issues and it can’t work and the brakes legitimately did not work. We almost went into traffic from a business with no ability to break. For a 4-5 year old car this should not even be a thing I feel like. And it should not be having this serious electrical issues. Everything electrical in the car is not working and the fuses are fine according to the mechanic. Si we are going down the list of issues that could be an issue. But he is saying the wiring could just be faulty. Which is scary because it almost cost me and my oldest child our lives.

The contact owns a 2020 Ford Explorer. The contact stated the center display screen failed to turn on upon starting the vehicle. The rear air conditioner, backup camera, and heater failed to be operational due to the failure. There were no warning lights illuminated. The vehicle was taken to the local dealer, who replaced the camera under NHTSA Campaign Number: 23V342000 (Back Over Prevention). The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and confirmed the recall repair and that the screen was not covered. The failure mileage was approximately 55,000.

Mileage: 55,000

The button to adjust rear view side mirrors malfunctioned. The side mirrors no longer adjust or respond to the button.

AWD Module Fault: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009.

Mileage: 104,009

Vehicle came into our shop with the charging system fault light on. Upon checking for codes BCM battery code B11D9:09:0A was present. During diagnosis the technician found that the battery cable was rubbing against the floorboard of the vehicle causing arching/welding of the positive battery against the floorboard of the vehicle leaving visible damage to the vehicle.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for a routine oil change. While driving at 35 MPH, the vehicle began to make an abnormal knocking and squealing sound. The vehicle began to jerk. The driver turned off the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the failure listed in NHTSA Campaign Number: 23V597000 (Engine and Engine Cooling). The vehicle was towed to the residence. The mechanic determined that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that the engine, turbo, and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 94,000.

Mileage: 94,000

Electrical shorting caused the transmission to improperly shift stalling the vehicle on a highway

The rear window dropped down while driving, which was scary and wouldn't go up.

While driving. Every light on the dash started coming on. Pre-collision assist not available, 4wd fault not available, no cruise (adaptive or regular) available, reverse break assist not available, hill assist not available. Every time the vehicle was started it would these issues or would start while driving. This is an absolute safety issue and hazard. The vehicle has plenty of reports online of this happening to other. Ford was willing to give vehicle back saying it was safe to drive without fixing bc I couldn’t afford it and it wasn’t covered under the power train warranty. I was told I have to report it and if it gets enough reports something will be done. But this is an unacceptable answer and cost for something that is a safety concern.

The Power Liftgate does not open, and it took me 16 minutes to open it. It is a safety issue.

The contact owns a 2020 Ford Explorer. The contact stated that upon raising the front passenger's side power window switch, the window rolled up and then rolled back down unintentionally. The vehicle was taken to the dealer, where the power window control module was reset. The contact stated after the dealer had performed a rearview camera recall repair on the vehicle, messages advising that the traction control and the other drive modes were inoperable were displayed. The dealer replaced the throttle body and an unknown part. Additionally, the contact stated after the dealer had lifted the vehicle for servicing, the dealer noticed that the catalytic converter, the mufflers, and the shock absorbers had failed. The dealer informed the contact that the shock absorbers were leaking fluid. The dealer determined that the catalytic converter, the mufflers, and the shock absorbers needed to be replaced. The dealer had ordered the parts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

Mileage: 70,000

Various electrical issues GPS not working also drivers seat electrical

Mileage: 126,925

I have a previous file for this situation already submitted reference # 11626064. Since that filing I have had an additional occurrence of the same description. I also found a recall for 2021 explorers which sounds to be the same as what I have experienced , below is a reference to the 2021 Explorer recall. [XXX] Please confirm if the recall can be updated to include the 2020. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AWD control module stopped working. Lost AWD

I was on [SSS], right before [SSS], traveling back from visiting family for the weekend. My vehicle suddenly lost all power while I was in the fast lane doing highway speeds. Luckily I was able to get over to the sliver of shoulder while there was no acceleration and only a brake . Although I was able to turn the vehicle off and start it again to drive from Los Angeles to Sacramento, it was the most frightening moment of my life. I have multiple recalls on this vehicle that have delayed my ability to register it in my state. I do have an open court case with Ford but they have delayed the hearing date to over a year away. 2026. There are multiple issues with this vehicle and I have not been able to drive this SUV comfortably again since my power loss experience. There may be a safety concern for others who have this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power window switch driver window inoperative. Remaining windows works fine . Only the main driver window inoperative.

Multiple advanced service warnings. Dealer states it’s the AWD module that needs to be replaced.

The transfer case module failed after a software update. The response from the bcm is no forward collision warning , emergency braking. It turned it off?? Aren't they required to have these features? I bought the vehicle for those features that are no longer available?

The vehicle is equipped with electric power brakes which will intermittently stop working resulting in no power brakes. It doesn't warn you that the pump has stopped working just a very hard brake pedal and no braking effort, failure to slow down.

Multiple warnings lights from advanced drivers assistance 4x4 went accelerate and could not error code u0102 also rattling from right second row seat.

Mileage: 126,299

We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.

Mileage: 59,518

Transmission does a hard downshift from gear 7 to gear 6. There is a TSB bulletin for it but no recall. Car is under 100k miles but out of warranty and estimated to cost $3500 to repair. Also, the screen and backup camera frequently freeze or go black

Check engine light came on. Code P0161 for O2 Sensor Heater Circuit Bank 2 Sensor 2. Found massive corrosion at connector. This is the second like make/model/year vehicle we have seen this on. MFG does not have pigtail repair kit available and entire harness would be needed to repair.

The top brake light bar on the wing over the trunk consistently fails. I have had to replace almost yearly. Water gets into the light bar causing the LEDs to short out and fail. This makes my brake activity difficult to see for truckers and other tall cars. This is certainly a design defect that water should get in do easily. In regards to dates, the lamp fails annually.

Tailgate does not work any longer. After a few days period of it getting progressively less functional, it just stopped working.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the charging system fault warning light illuminated, and the vehicle independently shifted into to park(P) and stalled. The vehicle was towed to a dealer. The vehicle was diagnosed with a battery junction box and fuse failure. The vehicle was currently being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

I have a 2020 Ford Explorer and a Motorola Andriod phone. When I plug my phone into my Explorer to use the maps my display blinks like crazy the charging does not work and my phone gets so hot I am afraid it is going to start a fire. The Ford dealer I talked to said that they knew about it and do not know of any fix. I don't need my vehicle catching on fire.

While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.

I hit a pole in early April, and brought it to a shop - Casey’s in Brentwood - to have it fixed. The car had no warning lights or issues. They needed to take off the front of the car to repair the body damage. They discharged the car to us, and I noticed a battery light was on. We called a few days later and the owner said well I tried to call you and left a message but heard nothing. He said we needed to take it to the dealership to turn the light off. We drove it 50 miles to the dealership. The dealership said that this is not a “light to turn off” - this was a significant problem that would be an expensive repair. He said the car would not be safe to drive ultimately very long because the car could just dead stop while driving on a freeway (similar to what happened to a Tesla causing a death). They were unsure of the cause but not from hitting the pole. We brought it to our family’s nearby. We had a second opinion and the mechanic noted this is not typical damage - this is a dangerous safety issue and the car should not be driven. We called Casey’s and they said oh we had no idea, have State Farm toe it back to us. State Farm has refused to pay, saying the damage is unrelated. Caseys has now changed their story and said the light was on when they got the car. This is wildly unethical, and had I known, I would have wanted this fixed not just be allowed to drive home with my children. The first auto shop put me and my children’s lives at risk by letting us drive home without letting us know, putting it in the paperwork or investigating this. They deny it is because of their doing and they will not take accountability for potentially causing this damage. I genuinely believe they are covering it up.

AWD control failure creating these messages: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD The result is no AWD.

2020 Explorer VIN: [XXX] Summary [Recall] Back Over Prevention: Sensing System: Camera Description The remedy is under development. Owner notification letters are expected to be mailed june 26, 2023. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 23s23. This recall expands and replaces nhtsa recall number 23v-022. Vehicles previously repaired under 23v-022 will need to have the new remedy performed. Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov. Read less

The backup camera fails to load. I get a blue screen or a distorted screen.

Vehicle caught fire while parked after driving.

The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light “lift ajar” keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving .

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages “Four Wheel Drive Fault Service Required”, “Hill Start Assist Not Available”, “Pre-Collision Assist Not Available”, “Service Advanced Track”, and “See Manual” were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

Mileage: 30,000

I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.

While driving my Explorer at night on an unlit road in north western New Jersey the instrument cluster in my car displayed a warning message stating, “Check Headlight System, See Manual”. I pulled over and inspected my cars exterior lights for abnormalities, found none. With the headlamp warning light still on I proceeded on my way home when approximately 10 miles further down the road my driver side low beam turned off completely drastically reducing my visibility of the road ahead of me. Making it incredibly unsafe to me and the passengers in my car. On my way home I got pulled over by a local police officer for an out headlight. I explained the issue and they let me off with a warning. I immediately brought my car to my local Ford dealership to be further inspected. They proposed that the headlamp control module was causing the issue by diagnosing using their “pin test”. After replacing the module ($1,000) at the dealership I drove the car less than 10 miles away from the dealership and the headlamp warning light turned back on and the driver side low beam turned off once again leaving me stranded without light on the road. This cycle continued several times and Ford had no explanation as to why it’s happening. I was sent a quote to pay full price for the repair ($2,500) because I was out of Ford’s 36,000 mile limited warranty. A new car that leaves me without a driver side low beam on a dark road poses an incredible risk to me and my passengers as well other drivers and is unacceptable. Not only is an out headlight illegal and a ticket able offense what if there was an animals or debris on the road while I was driving with my 8 month old niece? My down the road sight is exponentially reduced because the driver side low beam is out. The car had less than 36,500 miles when this issue first occurred and it’s been an ongoing problem ever since. An LED headlamp is supposed to be a “lifelong” vehicle part and it’s failing before the car is fully broken in.

AWD Module is faulty and somehow not covered by Powertrain warranty.

Trunk hatch will not close or open properly, intermittently works, rear camera display turns off, does not work at times, display controls work intermittently

FORD EXPLORER 2020 LIMITED ECOBOOST 4WD. Purchased this vehicle used in November 2023. Intermittently, the frontal crash warning goes off when there is no vehicle in front me. The front warning sensor did not beep as I tried to parallel park along a sidewalk. I gently hit a curb and had to have my tire replaced, seems like I hit it just right for a chunk to be taken out and threads were exposed. The rear back up camera and 360 view screen turns blue intermittently. I have the shut the vehicle off and turn it back on for it to properly function again.

Tailgate latching warning is intermittent in indicating if a lift gate is actually left open. This has been a reported issue by multiple users on forums. It’s caused me to have to call airport security to make sure my tailgate was indeed latch and happened three other instances. Some users have reported that they have had their driver door entry keypad unplugged that’s shorting the car’s warning system. This now sets off my car alarm and also sends a notification via the ford app. See other users experiencing the same issue since 2022 and ford trying to charge customers for short, even some reporting not being able to open the lift gate at all. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The 4WD/Powertrain service wrench appears on the dash of the car along with multiple other warnings “Service Advance” The AWD module has been an issue with 2020 Ford Explorers around the nation, locally as well as the Ford Service Techs brought to my attention. This AWD module has been replaced and fixed multiple times on my own personal vehicle but still manages to not function correctly. While on the highway, my car was going 65-70 mph and suddenly stops accelerating and slows down to 40 mph without driver having control of the matter. Acceleration does not occur until foot is off the pedal and the RPMs are back down to 1000 and slow acceleration occurs. The AWD module has had issues on the 2020 Ford Explorer regardless of mileage. It occurred at 7,733, 9,569, and 30,351. Again at 64,000 miles and again at 93,276 with lights coming off and on in between but after a while lights shutting off and car functioning normally. This is an electrical, technical issue that messes with the speed of your car while on the road. It’s happened while trying to accelerate from a red light to a green light and being unable to move proficiently with traffic.

No recalls listed on this site for my vehicle, but the main center dash screen is failing about 40% of the time, preventing the back up camera from working intermittently.

Two days after purchasing the light warning alert system started coming on. CHECK SYSTEMS HEADLIGHTS WARNING comes on EVERY MONTH THEN THE HEADLIGHTS WILL GO OUT first the left them the right…Ford can’t fix the problem because they don’t know what and why this keeps happening. The lights have been replaced 4-5 times and reprogrammed. I have took it Ford dealership 7 times, and the last time I was told it can’t be fixed because Ford has to send an update for the electrical system… plus one for the back up camera going blue/black as well…..They also have to send an update program for the other warning as well….so no end to the problems to date…

The camera system does not work and disables the reverse braking and other safety features while reversing. This is a safety concern as while backing up to a trailer I have hit it 2 times, as the image will freeze and seems as if there is still room to continue backing up. I have taken this 4 times for recalls (since 2020) and none of them resolved it.

The 2020 ford Explorer eco boost limited that we have has had many issues that we are concerned about. Our number one concern is when we accelerate on the freeway to get up to speed we have a rotten eggs/ perm smell. We have taken this into the ford service department and they were able to recreate the smell and had the ford master mechanics look at it. The smell is a sigh of a catalytic converter going out according to other mechanics on other vehicles. They have gave us the excuse that it is the way the vehicle smells when you accelerate. It is a strong odor that makes the passengers in the vehicle verbally ask what is throat smell. My specialty in my career has brought up the question that I don’t know the smell and is it harmful. What could the long term effects have on me and or my family and kids. It’s a very displeasing smell and to hear the ford dealership tell us that it’s just the way the vehicle smells is a little frustrating knowing that we bought a vehicle that may have an issue and is not performing the way it is designed to. Also we have had issues with the electronics in the vehicle where the passenger mirror continues to extend beyond the set position. If you are not paying attention and look to use your mirror while driving you will not be able to see where the mirror is designed to show. Ford after a while of back and forth not wanting to fix it finally fixed it he issue by replacing a new mirror. We have had connection issues from the main computer and our tailgate will randomly open while getting our kids in the car. It has not done it while driving yet but we expect it to. We have taken it in for those reasons but they have not been able to fix it.

1.Issues with Navigation / Map display 2.Issue with Speedometer display changing location on dash while driving Have previously written re: issues with the backup camera system on this vehicle. This a new recurring issue with the Navigation system and Driver Information Center display. 10/02/23 – Upon starting vehicle, map only displayed on the bottom 1/3 of center 10” display. Attempts to restore settings unsuccessful. Searched internet, found procedure for “soft reboot” of system (Press and hold Volume on/off button, then press right “next track / seek” button simultaneously.) This restored map to full screen. 10/03/23 - Start vehicle, map reverted to 1/3 screen. A soft reboot restored screen. This happened repeatedly over next several days. 10/08/23 – Map back to 1/3 screen, and Navigation kicks in telling me to resume a route previously cancelled. I cancel route and proceed. I don’t soft reboot. 10/09/23 – Start vehicle, map displays full screen, and Navigation again wants to resume the cancelled route. Cancel the route and drive 1 mile. Return to the vehicle within 15 minutes. Restart vehicle, map back to 1/3 screen, and Navigation again wants to resume cancelled route. Go to next destination and exit vehicle upon return, map is back to full screen. 10/09/23 – Evening – Map back to 1/3 screen. 10/10/23 – Map back to full screen. Drive approximately 40 miles. During drive map repeatedly zooms in and zooms out, AND A NEW PROBLEM APPEARS. During drive, speedometer display on the dash Driver Information Center repeatedly shifts back and forth from left side of the display to center of the display. Am out of vehicle for approximately 30 minutes. Upon restart map is back to 1/3 screen. I press the “Home” button and am provided driving instructions to some address never before visited and not even remotely close to my home. The map display is annoying. The repeated shifting of the speedometer display is a real distraction while driving.

While driving around town when I am coming to a stop either at a red light or stop sign or even in the drive through at a restaurant I am getting a message that says "shift to P, then Restart Engine" and then the car just shut's off and I have to put it in park and restart the car. After restarting the car sometimes is very sluggish as if it is not going to get through the intersection or starting from a stop ... this is in my opinion a very serious problem and a safety risk for not just myself and family but that also of the general public.

Intermittent non-functional backup camera and brake assist after ford dealer applied a fix for backup camera failure. Backup camera blue/black screen error was not present before dealer applied “fix”

Back up camera stays on after selecting Drive and moving forward, it will either stay on showing what’s happening behind me or will stay on for 20-40 seconds than go to a blue screen or blue than black screen and stay in that screen. While this is happening I have no control over the display, sound, radio or heat. There has been time the back up camera has stayed on while in park. I have several pictures and videos of these incidents. In the incidents I was able to reboot my display it would be unresponsive and not update time these issues only happened when the back up camera would not properly shut off

The contact owns a 2020 Ford Explorer. The contact stated that upon entering the vehicle, the vehicle had electrical power but failed to start. The doors locked, after which several attempts to exit the vehicle failed, and smoke began to enter the interior through the vents. The contact called 911, who arrived right as she was able to exit the vehicle. After a visual inspection of the engine compartment, the fire department discovered faulty electrical wiring. No warning lights were illuminated. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V687000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 69,000.

Mileage: 69,000

While slowing down the car feels like the engine shakes and when I start to drive jumps when I accelerate also when I’m on brake it also starts to jump maybe transmission or engine problems

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the AWD became inoperable. The park assist, traction control, ABS, Lane Keep System, front radar, and the parking sensor also became inoperable. The map displayed on half the screen. The screen was black with a blue rectangle. The cabin temperature indicator was flickering. The vehicle was taken to the local dealer and the contact was informed that an update and reprogram of the system was needed. The vehicle was not repaired. The manufacturer was contacted and offered financial assistance, but no assistance was provided. The failure mileage was unknown.

Summer 2023 OTA update to Ford Sync caused Sync system to malfunction. As a result touch screen controls are a black screen. No radio , no rear climate control, no backup camera , no 911 crash assist, no voice activated features, no forward collision warning system. Waiting for service appointment at local ford dealer.

I purchased my 2020 Ford Explorer ST in 2020. Since then, I've had several warranty issues and recalls. Presently, this "blue screen" issue when the car is placed into reverse cannot be resolved by Ford who offers no solutions other than platitudes. This is a significant safety issue with the vehicle as the exterior camera assist does not work ("blue screen") and beeps intermittently when the vehicle is in reverse, which is a distraction. I cannot comprehend how/why a vehicle has had so many issues and believe action should be taken against Ford to remedy these problems.

2020 FORD EXPLORER ST-ABOUT 55,000 MILES. DEALER: PREFERRED FORD IN GRAND HAVEN, MI. ISSUE IS SOMETIMES A MULTITUDE OF WARNING LIGHTS WOULD COME ON WHEN TRAVELING. THEY INCLUDE SHUTTING DOWN THE CRUISE CONTROL WHEN IN MOTION, THE FORWARD COLLISION SENSOR WOULD STOP WORKING, ALL WHEEL DRIVE AND HILL ASSIST LIGHTS WOULD COME ON AND STOP WORKING. THIS HAPPENS WHETHER A SHORT TRIP, 10-15 MILES INTO TOWN, OR ON A LONGER TRIP. ONLY WAY TO POTENTIALLY RESET IT WAS TO STOP, TURN VEHICLE OFF FOR A MINUTE OR TWO AND RESTART. SOMETIMES THIS WORKED AND SOMETIMES NOT. THIS IS A SAFETY HAZARD WHEN OPERATING ON A ROADWAY, USUALLY AT HIGHWAY SPEEDS, ESPECIALLY IN WINTER ROAD CONDITIONS OR AN OCCASIONAL TRIP THROUGH THE MOUNTAINS TO THE SOUTHERN STATES. HAD A COMPUTER UPDATE, WHICH COST $540.00, STILL NOT SOLVE IT. FINALLY ABLE TO GET INTO DEALER WITH ALL WARNING LIGHTS ACTIVATED. DEALER STATED HAS TO DO WITH DRIVETRAIN. NOW TODAY (8-3-23), WAS ADVISED BY DEALER A NEW FORD ENGINEER INTERNAL SERVICE MEMO STATED THAT IS NOT THE TOTAL FIX. TOTAL REPAIRS COST IS IN/AROUND $2000.00. IF FORD KNOWS THIS IS AN ISSUE AND WITH THE MANY FORD EXPLORERS ON THE ROAD TODAY, THIS NEEDS TO BE ADDRESSED SO THE CONSUMER CAN HAVE CONFIDENCE IN DRIVING THEIR VEHICLES.

Rear lift gate doesn't operate or operates erratically . Rear lift gate will not open traping occupants in the vehicle. Particularly any occupant seated in the third row seats. Yes. Took it to the dealer and they failed to address the problem First began February 2023. The dash board button will work some times and not others. Same for the key FOB and rear lift gate located on the the exterior of the vehicle. I have had occupants trapped in the back of the vehicle when the lift gate will not operate at all.

When the car starts all warning lights come on. Hill start assistance, pre collision assistance, all assistance. There is no cruise, no safety collision assistance at all. First appeared on June 13 2023. Ford Dealer is currently trying to fix the problem. They are unsure why it’s doing it. It puts all occupants life at risks as the car doesn’t have any safety assistance.

The contact owns a 2020 Ford Explorer. The contact stated that while exiting the vehicle, she observed the front driver's side seat control housing separating, hindering the use of the seat controls. The failure was later observed in the front passenger’s side seat. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 16,000.

Mileage: 16,000

17 recalls, multiple recalls for the same thing with the rear view camera Currently have another recall on the rear view camera with no exact date on when remedy will be available. Sounds like a qualifying lemon to me.

The Radio would not keep stations and eventually was almost always static. I took it to the Ford dealership that I purchased from since it is supposed to have a full warranty. They are now saying that it has water leaking in from the roof and it has damaged the OEM (?) system. They don't know if Ford will cover under warranty so I now sit with no vehicle as they wait for a decision. When and if it gets repaired I will now have to worry about other damage that will be caused by a leaking roof vehicle.

I have had the previous recall for my rear camera/display screen repaired in 08/2022. However, recently I have had my display screen start to glitch and turn off intermittently. Sometimes this happens while I am driving. Other times is happens while I am in reverse and the reverse camera does not work. When the reverse camera is not functioning there is concern for unseen dangers. I have videos of this but I cannot upload them into the form.

Vehicle caught on fire while in operation. Smoke and flames noted under the hood behind glove box.

The contact owns a 2020 Ford Explorer. The contact initially received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention). The contact took the vehicle to the dealer where the recall was performed. Once the vehicle was returned, the contact stated that the lane assist, the forward collision assist, and several other electrical features failed to operate as needed. The vehicle was taken back to the dealer however, the mechanic was unable to correct the failure. The manufacturer was notified of the failure and a complaint was filed. The contact was then transferred to the NHTSA Hotline for further assistance. The vehicle was not repaired. The failure mileage was approximately 42,000. The contact states that none of the accident prevention features are working. After two months, the manufacturer still has not provided a remedy and no parts are available.

Mileage: 42,000

Driver side, passenger side window switches. On the toggle switches, the chrome is the laminating and has become very sharp. Realized this was taking place after cutting finger. Delamination Continuously getting worse.

I purchased this 2020 Ford Explorer ST, used while still under factory warranty. Within a week or two the IPMB module started malfunctioning, this affects all of the safety systems to include reverse brake assist, lane keeping assist, rear view camera and more. I have had the vehicle in two different dealerships over 9 times in the 15 months I have owned this suv, and within days of the problem being fixed the unit malfunctions again. I have tried to have the vehicle bought back by the dealer through their customer service program and the BBB of Michigan, to witch both claims have been denied claiming that the chicle does not fall under the NYS lemon law policy for used cars. The issue I have is this problem started within 1-2 weeks if purchasing the vehicle. What are the next steps that can be taken to have Ford Motor Company but this vehicle from me, as there is recall after recall on the unit in question.

The wiring harness in the back for the air was installed upside down, making the hot cold and the cold hot The vent in the ceiling that distributes air was kinked and had to be replaced The seatbelt on the drive side second row bucket seat was installed upside down The heater core had to replaced due to heat not blowing hot, still not and car was returned a second time Found out upon calling Ford that the car had two transmissions repairs by the previous owner and another "additional repair" done in 2022, would not disclose to me. I informed them the dealership gave me clean car facts. Car has less than 28,000 miles on it. I have had it less than ONE month.

Back up Camera goes blue or blank screen, we have called the Ford Dealer, we took it into their maintenance. Can’t find issue We just received a recall in mail , we called the Ford Dealer today about our backup Camera recall. THEY told us they know nothing about it and Ford Manufacture has not confirmed this issue. ( todays date is 04/05/2023

Backup camera stays on the entire time driving or it will stay as a black or blue screen and not go back to original screen

The issue was initiated when you turn the vehicle on. The vehicle would process through normal startup modes, and then produce several error codes and light illuminations, all within several seconds. The illuminations would consist of; Traction Control Error, Auto Hold Error, Descent Control Error, Lane Assistance Error, and Collusion Avoidance Error. This would then maintain the error during the trip or until the vehicle was powered off for several minutes. After the power cycle, the vehicle would start and show no symptoms of any error codes, at all. This would happen in several different instances a day, lasting several months. In several of my cases, this would disable traction control for longer periods of time throughout the day or week as well. This places extreme risk to drivers who may not know that there are so little standard safety features active while behind the wheel. Additionally, it affects drivers ability to stop, which traction control and auto hold disabled, and reduces the safety of everyone else on the road. I took the vehicle twice to a Ford Certified dealer and repair shop to investigate the issue. The technician was able to verify the codes that arose from the incidents. However, the first instance when I took the vehicle in, they were unable to locate a solution to the problem. After the second visit, they recommended a complete reprogram of 5 major computer modules that have created the system error. I inquired since this seems to be an issue widespread that they could not identify as a user error, but rather an equipment defect. They indeed charged me for the service when this should be something that should be issued a recall and fixed at a wide spread level. The safety of others while on the road are effected and may lead to serious vehicle accidents as a result of the failure of the vehicle component.

Several electrical issues from day of purchase. Dealerships have looked at codes,but have been unable to repeat conditions or find an issues. Recently, on a random basis,the vehicle would become unresponsive & the accellerator pedal would not engage & for 10-20 seconds the vehicle wouldn't respond. At a point it reset itself and continued as if nothing had happened. This occurred on 6 or 7 occassions from June 2022 to Dec 2022. In Sept I took to dealership to check, they were unable to recreate condition & therefore no repair was made. In Dec the front brake pads went metal to metal. I decided to replace them myself. I put the Electronic Emergency Brake (EB) into the Maintenance Mode & changed the front pads and rotars. When I started to jack the front end up the car moved, so I immediately lowered the vehicle & verified the car was in park. At this time I discovered that the car, in park, could be moved by pushing it. I moved the car about 5 to 6 feet in either direction. I believed this was due to the EB being in the maint mode. I blocked the rear wheels & completed the repairs with no further incident. When I attempted to return the car to normal & take the EB out of maint mode, I was unsuccessful. I then bleed the brake system to ensure I hadn't inadvertently gotten air in the system. After multiple unsuccessful attempts to restore EB to normal, I contacted my local dealership for help. I was informed that even the site tech's had difficulties getting system into normal. I had AAA tow car to dealership, which then replaced the rear brakes, flushed brake fluid & renewed & restored sys to norm. When tech moved car to parking lot, they placed car in park and upon exiting car, it began rolling. When i contacted for pickup, I was informed of issue and gave permission to diagnose problem. Inspection of transmission found pin for parking mechanism broken, metal shavings in transmission. Need for extensive repairs or replacement of transmission.

Front camera is cloudy. We are unable to see what is in front of the vehicle when pulling in garage and parking spots. High probability to injure or kill our dog, small children, or cause damage to other vehicles when attempting to use the front camera.

Transmission has been fixed twice, but it is still causing issues. It shifts hard and sometimes shutters. No dealership takes it seriously anymore. It is a known manufacturer defect that isn't being corrected promptly, probably to skirt by until warranty expires. The auto-hold system sporadically stops working. It will pop up on the dash that it is not available, but it will work after restarting the car a time or two. The info screen will randomly be a black screen after startup. The backup camera sometimes works and sometimes doesn't. Rarely, there will be no sound from any speaker. Radio, phone, turn signal, nothing works through the speaker like it should. The turn signal will make a strange noise through the dash that doesn't match normal sounds.

The rear hatch opens unexpectedly with no command given. It happened twice while in Drive pulling out of my garage. There was no audible or visual warnings the hatch was opening. The hatch impacted the garage door frame causing the glass to shatter and denting the metal. First incident was 4/2022 the second was 1/2023. Both were reported to my insurance provider and the Ford dealer. I also contacted Ford directly for reimbursement of my deductible and other expenses and they paid. See attached. Please see SSM 49015 - 2020 Explorer/Aviator – Partial Power Liftgate Opening And/Or False Anti-Theft Alarm Activation – Liftgate Ajar - Built On Or Before 17-Feb 2020. The problem is not resolved and I no confidence the hatch won't open whie I am on the road. If it does and something falls out this would be a major safety issue.

Braking system stopped working. I had no breaks on the Highway! All systems lit up on my dash. Thankfully I was able to coast down the side of road in neutral until the car stopped. Whole time I was holding the brake down to the floor. Upon stopping it automatically threw into park. I turned the car off and then started again and everything seemed fine. I was scared to death to even drive it any further. I took it to the dealership to have it looked at. I see this is a problem with 2020 explorers and it needs to recalled. Someone is going be seriously injured or even die in the event of a wreck from this issue

Car did not respond to accelerator while driving on the freeway causing the car to decelerate on traffic creating a dangerous situation, other cars honked and swerved around

On March 14, 2021, a failure with the vehicle posed a serious safety hazard when my two children, another minor child and our dog were accompanying me, with the car fully loaded for spring break, and the brake system completely failed, among other electrical issues, as we were departing our neighborhood. The vehicle was subsequently towed to the dealership. I cringe to imagine what would have ensued if this defect would have occurred only a few minutes later, as we pulled into traffic or made it to the highway for our trip. I don't recall what lamps came on as it was very scary at the time, but the alerts on the Ford App were, Antilock Brake Fault, Hill Start Assist Warning, Hill Descent Control Fault Warning and Pre-Collision Assist Not Available.

The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact that the brake assist was unavailable. The technician was unable to duplicate the failure with the Forward Collision Avoidance system. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.

Mileage: 4,000

The Ford Explorer ST when shifting into reverse, sporadically, the backup camera presents a blue screen, preventing all visibility while attempting to drive in reverse. It appears that none of the warning signals are operational when getting close to people or objects when the camera isn't working, thus presenting a hazardous condition as all safety features do not function. Apparently, there are similar recalls on some Explorer models but my particular vehicle is one that is not included in the previous pool of vehicles that are eligible for the recall repair.

THE HANDS FREE LIFT GATE CLOSES ON ITS OWN. THIS HAS HAPPENED MORE THAN A DOZEN TIMES SINCE I BOUGHT THIS VEHICLE 3 MONTHS AGO. ANY PERSON STANDING AT THE REAR BUMPER (NOT PUTTING THEIR FOOT UNDER THE BUMPER) ACTIVATES THIS SELF CLOSING PROCESS. THE DOOR HIT ME IN THE HEAD TWICE.

Sometimes the rear camera view shows a blue screen while the other camera views work. I have to restart the vehicle to make it work.

When reversing the rear camera display turns blue and I'm not able to see anything behind me using the safety camera feature. I rely on the camera to assist with detecting people or objects in my blind spots while reversing and intermittently the display turns blue. There was a recall for this make and model and manufacture date, but the vehicle is not included in the recall. Recall information - Rearview Camera Recall 21C09. The dealership can't reproduce the issue because it's intermittent and there are no error codes, so they won't replace the camera. They've tried several software fixes but the problem continues. No warning messages displayed when the issue occurs. Thanks.

My car warnings were malfunctioning as they were all flashing on briefly. The car has done this before and has other issues with the panel such as now it has the icon for camera visibility is not working. I cleaned each camera and the light is still on. I backed out of the driveway put the car in drive and started to accelerate. I stepped on the brakes and they were not working, I repeatedly tried to stop but they were gone. My car finally stopped (I was not far enough to have started to build any speed. I turned the car off and back on and the brakes were back on. This happened March 31st, 2022.

The contact owns a 2020 Ford Explorer. The contact stated while starting the vehicle, the instrument panel would remain inoperable, resulting in a loss of speedometer and tachometer functions. The vehicle was taken to a local dealer where it was diagnosed with needing the instrument cluster replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 41,000.

Mileage: 41,000

Our radio/navigational/climate control screen will go completely black while driving the vehicle. This has happened approximately 15 times since the purchase of the brand new car in August of 2020. Therefore, I lose all of my controls and my GPS. This will not come back on until the car is turned off and is given time to reset. This reset time varies from 30 minutes to 1 hour. The first time this occurred was one month after purchasing the vehicle. So, after three different visits to Ford dealerships, Hopkins Ford, Manning Ford and Dundee Ford, not one technician can duplicate this problem so it is still happening. Recently, I was in Columbus, Ohio and the screen went black while I was driving in an unfamiliar area. I'm aware that Ford had a massive recall on this very issue but somehow our VIN number is not included in this. I frequently travel across the Midwest because my fifteen year old daughter is in travel volleyball. I cannot afford for safety reasons for this to happen to the two of us when we are driving in unfamiliar places. This is a huge safety concern for my daughter and I.

A computer system fault caused the inability to start, move, turn off, turn on, lock or otherwise do anything with the vehicle with manual buttons or the remote. The drivers screen flashed through fault codes but would not allow any action. After discussing with the dealer on the phone, who mentioned something about a bad battery cell, I decided to disconnect the battery terminal, waited a period of time, and reconnected. The computer system reset and everything functioned correctly with no fault codes. At the time the vehicle was in a company drive lane causing a major hazard to the vehicles passing through. The vehicle was brought straight to the Dealer Service department who said they could not find anything wrong.

While driving at 70 mph the vehicle experienced the following issues all at once, the power steering shut off, all brake pressure was lost, the pre- collision system was turned off, parking brake engaged(at 70 mph) traction control system turned off, engine light turned on and all of the warning lights on the dash activated. This has happened 3 times and almost killed me twice. Ford has tried to repair this vehicle all three times and still have not corrected the issue. Ford has also refused to replace or buy back the vehicle.

The rear camera malfunctions and the display screen is blue. The vehicle is available for inspection. It creates a blind spot on the display screen of the area behind the vehicle and sounds an alert/alarm every time the malfunction occurs. The problem has not been reproduced by the dealer but I have provided multiple pictures of it occurring. The vehicle has been inspected by the manufacturer on several occasions. There were no warnings prior to the failure.

When backing up, the screen turns blue 3 out of 5 times when placed in reverse.

I am associated with the City of Brookings, SD Police Dept. We have two 2020 Ford Hybrid SUV patrol vehicles. Both vehicles since we obtained them in October of 2020 have experienced loss of power. Both vehicles dash indicators lights come on and the vehicles has a complete system failure. In June of this year an officer was responding to an emergency call. The officer was traveling at approximately 50 mph. The vehicle's dash lights all came on and the vehicle's power system shut down. The officer stated the vehicle almost came to a dead stop, almost causing him to crash. He stated if he was not wearing his seat belt he would have went through the windshield. This particular vehicle has had had complete loss of power approximately eight times. Ford has replaced the ECM power module stating this would fix the issue. Now the vehicle's trailer module has supposedly failed and caused a complete loss of power. This trailer module effected the entire electrical system. This vehicle has been unusable since July 19. Prior to this latest incident the vehicle was unusable for approximately four weeks. In the almost year we have had the vehicle in service it has been unusable approximately 6 to 7 weeks. I have contacted Brooklyn Center, MN PD, East Grand Forks, ND PD and Yankton, SD PD. These agencies all have had the same Ford Hybrids. They all have experienced the same issues. Yankton PD is currently had one vehicle labeled a lemon and Ford is replacing this vehicle. Our agency is attempting to have Ford recognize this issue. We want the two vehicles replaced and be deemed unusable. I am contacting the NTSB to assist our police agency in addressing this issue. We cannot provide sufficient public service to our community with these vehicles. If we cannot respond to emergencies in a timely manner due to these vehicles not properly functioning then the potential for the public's safety is potentially at risk. Not to mention the safety of our officers. Thank you.

The contact owns a 2020 Ford Explorer. The contact stated that upon rapid acceleration at various speeds, exhaust fumes from the tailpipes would enter the cabin of the vehicle. The contact also stated that after heavy rains, water-filled the spare tire compartment located in the rear of the vehicle. One day while his wife was driving and coming to a complete stop, the water spilled out of the compartment and flooded the cabin floor of the vehicle. Once the contact discovered where the water was located, he vacuumed up nearly four gallons of water out of the spare tire compartment. As a result of the internal water intrusion, there were several electrical failures. The forward collision warning light would illuminate on the instrument panel without any vehicles in near proximity. The contact also stated that his wife received multiple alerts on her phone through the Ford app that an intruder had attempted to open the tailgate however, each alert was a false alarm. The contact had taken the vehicle to a dealer where the service manager agreed to have the vehicle thoroughly inspected. The vehicle remained in the possession of the dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 1,000.

Mileage: 1,000

Smoke started coming from the passenger side visor as I was driving. There was no indication of an issue with warning messages of any kind. Of course I panicked, ran from the car and called the fire department who stated it smelled electrical when they arrived. After a week of being at the dealership, they couldn't find anything; however, 30 seconds after I got into my vehicle, I noticed the cabin lights weren't working. After returning the vehicle within an hour they found that a wire had burned out and shorted out some fuses. 2 weeks later and I still don't have my vehicle. No injuries, just scared beyond belief to have a 2020 ST start smoking!! Even if they state it is fixed, I am still scared to death to drive it after that!! I have had issues with the brakes as well. Those stopped working but apparently that was a recall that was resolved. I have purchased Fords for the past 20 years. I will NEVER buy a Ford again with all the issues I have on this vehicle!

Ford has a recall for Explorer backup cameras failing but ours was not built on the correct date so it doesn't fall under the recall. Yet, our 2020 Explorers backup camera shows a blue screen and no video. Took it to the dealership and they said we were 2500 mile out of warranty and we would have to pay. You and Ford knows there is an issue and should have to fix this. it goes beyond the build date listed. This vehicle is full of gremlins and should be heavily watched.

Vehicle started, but then every warning lamp and alert triggered on the dashboard and engine shut off. Would not restart, but would just cycle through error/alert messages. Waited 15 minutes, car started but upon putting it in reverse WITH FOOT ON THE BRAKE the car started to drive backwards. No amount of pressure on the brake pedal stopped the car. Had to depress and repress the pedal to stop the vehicle after shifting into gear. Rear cameras failed to activate as well. Thankfully, no one was behind the vehicle and injured. This is the second time this has happened and the second time I have reported to NHTSA. The Ford dealership is oblivious to the root cause of the issue. Their quick fix is a battery replacement and software reload.

1. Powertrain/Transmission: The transmission starting slipping and having hard shifts. When I would slow the car to turn or stop, it jerked at 30mph, 20 mph, and again at 15-10mph. Then it started hard shifting when you put it in Drive, and again at each shift. It wouldn't go over 55mph. The Powertrain Failure light(orange wrench) and Fordpass Notice finally came on a week and a half after the issues started. Shortly after the light cam on the car would not go in Reverse. There is a recall on the Powertrain in 2020 Explorers, however my VIN # does not show any recalls. I have an infant that is in the car with me usually. I am afraid for her to travel with me now in this vehicle, even once Ford tries to "fix" the issue because the warning light does not appear until the Powertrain is completely gone. I feel that the sensor should go off when it notices the transmission is having issues. This vehicle is now at a Ford dealership to be repaired. *2. Rear-view back up camera: Camera works 20% of the time. The screen is blue or the image jumps severely. It was taken to a Ford dealership and they said it didn't happen when it was there so they did nothing to fix it. There is a recall on this feature however my VIN # does not apply. *3. A/C: The air-conditioning unit fails to cool the air. The AC unit blows humid air. *4. Screen/display: The screen in the center console will go black and the steering wheel buttons will not work on the radio or bluetooth phone capabilities. The hands free phone option was not available during these system blackouts. 5. Park-aid sensor: The parking sensors in the front bumper keep falling out and go off making it seem like I am an about to hit something. I had to pop them back in place at least twice. *A Ford dealership has tried to address these issues already. However, these features still do not function properly on the car. If the feature "worked" while it was in the repair shop then they said they couldn't fix it.

TL* THE CONTACT OWNED A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED UNDER THE CAR PORT AND TURNED OFF, A FIRE IGNITED CAUSING THE VEHICLE TO BURN AND ALSO CAUSING BURN DAMAGE TO THE HOME. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES AND A FIRE REPORT WAS TAKEN AT THE SCENE. THE FIRE DEPARTMENT DETERMINED THE FIRE WAS CAUSED BY A FAULTY STARTER INSIDE THE VEHICLE. DURING THE INCIDENT, THE VEHICLE WAS DESTROYED. THE CONTACT INDICATED THAT THE VEHICLE HAD NOT BEEN STARTED FOR 2 DAYS PRIOR TO THE INCIDENT. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET CONTACTED. THE FAILURE MILEAGE WAS 6,000.

Mileage: 6,000

TRANSMISSION WAS GRINDING AND STOPPED PULLING AT APPROXIMATELY 17,000 MILES. HAD CAR TOWED TO DEALER. THERE WAS A TRANSMISSION LEAK. IT WAS REPAIRED AND 6 QUARTS OF FLUID ADDED. SINCE THE REPAIRS, TRANSMISSION IS HARD SHIFTING AND JERKING. I'VE HAD THE CAR BACK AT THE DEALER FOR STEERING ISSUES 3 TIMES. AT HIGHWAY SPEEDS (65MPH AND ABOVE) THE CAR WANDERS ALL OVER THE ROAD, LIKE THERE'S SLACK IN THE RACK AND PINION. THE DEALER SAYS THE ALIGNMENT IS OKAY AND REFUSES TO LISTEN TO MY COMPLAINTS. HAVE ISSUES WITH THE SYNC. THE RADIO WILL RANDOMLY NOT LET YOU ADJUST THE VOLUME AND HAVE HAD THE BACK-UP CAMERA REPLACED. ALSO, RANDOMLY WILL NOT SYNC-UP WITH IPHONE.

Mileage: 17,000

WHEN SHIFTING INTO DRIVE, VEHICLE WILL RANDOMLY HAVE A HARD BRAKE PEDAL AND VEHICLE WILL LURCH FORWARD WITH INCREASED RPM. USE OF E-BRAKE OR PUTTING TRANSMISSION IN PARK REQUIRED TO STOP MOVEMENT. PLACE TRANS IN PARK AND RESTART OF ENGINE AND PROBLEM GONE UNTIL NEXT TIME. USE OF REVERSE, VEHICLE WILL SUDDENLY STOP AND SOUND AS IF YOU HIT SOMETHING. BRAKE PEDAL VERY HARD. HAVE TO PLACE TRANS IN PARK AND RESTART ENGINE. THE ISSUE OCCURS FROM A STATIONARY CONDITION, IN DRIVEWAY OR PUBLIC PARKING AREAS, SO THIS CAUSES CONCERN THAT THIS MAY ULTIMATELY RESULT IN ACCIDENT OR COLLISION WITH A STRUCTURE, ANOTHER VEHICLE, OR A PEDESTRIAN! ISSUE CANNOT BE REPEATED ON DEMAND. IT IS ENTIRELY RANDOM AND EVERY DRIVE HAS TO BE APPROACHED WITH THE EXPECTANCY THAT THE VEHICLE WILL MOVE WITHOUT NORMAL BRAKES TO STOP. THERE ARE NO ALERTS TO TELL US WHY (OR WHICH SYSTEM) IS THE ISSUE. THIS HAS OCCURRED RANDOMLY SINCE BUYING THIS EXPLORER ST. FORD SERVICE SEEMS SURPRISED AND UNAWARE OF THIS ISSUE (AND MORE).

Mileage: 24,000

THE VEHICLE WILL JUST SHUT OFF AT ANYTIME. IT'S NOT THE AUTO START FEATURE, ALL POWER WILL TURN OFF AT ANYTIME. IT HAS HAPPENED NUMEROUS TIMES WHILE DRIVING WAITING AT A RED LIGHT OR TO MAKE A TURN. IT ALWAYS HAPPENS WHILE DRIVING IN THE CITY.

Mileage: 7,150

I HAVE RECEIVED A AUTO HOLD SYSTEM FAULT MESSAGE ON MY CLUSTER. THE DEALER IS UNABLE TO REPLICATE OR PRODUCE ANY FAULT CODES. THIS IS PART OF THE BRAKING SYSTEM.

Mileage: 15,900

REAR HATCH ERRATIC BEHAVIOR. HATCH CLOSES BY ITSELF, WHILE LOADING ITEMS INTO TRUNK AREA. CLOSE BUTTON ON HATCH DOES NOT WORK. HATCH OPENED BY ITSELF.

THIS TRUCK HAS A FEW DIFFERENT ISSUES ON AND OFF ISSUES 1. THE REVERSE CAMERA STOPS WORKING TURNS BLUE WHEN TRYING TO REVERSE 2. ALL MY WARNING SENSORS STOP WORKING GOING REVERSE OR FORWARD WHEN TRYING TO PARK THERE'S EVEN TIMES WHEN I'M DRIVING AND I GET A WARNING THAT MY SENSOR ARE NOT WORKING TO REFER TO MANUAL 3.MY CAR CAR HAS AN AUTO SHUT OFF WHEN ON A RED LIGHT FOR SOME REASON THIS IS NOT WORKING I GET THE SYMBOL ON DASH BOARD BUT IS CROSSED WITH A LINE 4. WHEN DRIVING AND I STEP ON GAS THE RPM STAY HIGH LIKE IF THE ENGINE OR TRANSMISSION IS TRYING TO CATCH UP 5. WHEN DRIVING OR YOU STEP ON GAS HEAVILY I GET A ROTTEN EGG SMELL OR SEWER TYPE SMELL IN CABIN NOT A PLEASANT SMELL I'M CONSTANTLY KEEP HAVING THIS ISSUES ON AND OFF WILL NEED TO FIND OUT IS FORD IS GONNA FIX THIS ISSUES THEY KEEP GIVING ME THE RUN AROUND THAT THERE'S NO WORKER RIGHT. NOW

Mileage: 600

I HAVE A 2020 EXPLORER LIMITED EDITION, WITH JUST OVER 10,000 MILES. SINCE I GOT IT, I NOTICED THAT SHIFTING FROM 2-4 GEAR WAS PRETTY ROUGH, AND JERKY. ABOUT 2 MONTHS AGO, I LEFT THE DRIVEWAY, HEARD A THUD WHEN I PUT IT IN D, AND IT DIDN'T MOVE. I HIT THE GAS HARDER, AND IT MOVED, BUT WOULD NOT LEAVE 1ST GEAR. GOT A CHECK ENGINE LIGHT. TURNED IT OFF, WAITED A WHILE, TRIED IT AGAIN, AND IT DROVE FINE, BUT CHECK ENGINE LIGHT WAS STILL ON. THE CAR DROVE FINE FOR A COUPLE OF WEEKS. THE CHECK ENGINE LIGHT WENT OFF THE NEXT DAY. 2 WEEKS LATER, I TOOK IT OUT OF THE DRIVE, PUT IT IN DRIVE AND AGAIN, IT WOULDN'T LEAVE FIRST GEAR. PUT THE CAR BACK IN THE GARAGE, WAITED A WHILE, AND IT WAS FINE. CALLED THE DEALER, AND SCHEDULED AN APPT BECAUSE I CAN'T HAVE THESE SERIOUS ISSUES CONTINUE. MY CONCERN WAS THAT THEY WON'T BE ABLE TO DUPLICATE THE ISSUE, AND JUST SEND ME ON MY WAY. NEEDLESS TO SAY, THEY RAN SEVERAL DIAGNOSTICS TESTS, AND FOUND SOME ISSUES/CODES. THEY PERFORMED A PINPOINT TEST TRACE AND FOUND CODES P062C, P2242. THEY THEN PERFORMED TSB 20-2217 AGAIN, AND THE CODES WERE CLEAR. FOR A SHORT TIME AFTER, THE JERKINESS IN THE SHIFTING OF THE GEARS WENT AWAY, HOWEVER THAT HAS SINCE RETURNED. STOPPING AND STARTING, AND DRIVING ESPECIALLY IN NEIGHBORHOODS, IS VERY FRUSTRATING. IT IS UNCOMFORTABLE TO SAY THE. LEAST, THE VERY AGGRESSIVE SHIFTING, AND JERKING OF THE VEHICLE AT LOW SPEEDS. I HAVE NOT YET HAD THE SAME ISSUE WHERE THE VEHICLE REFUSED TO CHANGE GEARS, OR WAS STUCK WITHOUT MOVING, HOWEVER THE TRANSMISSION AS A WHOLE IS VERY PROBLEMATIC, AND SOMEWHAT SCARY TO DRIVE.

Mileage: 8,000

OVER THE LAST SEVERAL DAYS OF HEAVY SNOW AND RAIN, I'VE NOTICED SIGNIFICANT LEAKING IN THE REAR STORAGE ARE OF MY 2020 EXPLORER. WATER WILL RUN DOWN THE RIGHT SIDE OF THE TRUNK SPACE, OVER THE SPEAKER GRILLE, AND INTO THE STORAGE COMPARTMENT AND SPARE TIRE SPACE. AS A RESULT OF THIS LEAK, I HAVE HAD ISSUES WITH THE TAILGATE RELEASE NOT OPERATING CORRECTLY (WON'T OPEN), AND MORE IMPORTANTLY, THE AUDIO CONTROL MODULE WHICH POWERS AUDIO TO THE SPEAKERS IN THE CAR STOPS WORKING INTERMITTENTLY. THIS POSES A SAFETY ISSUE, SINCE WITHOUT SOUND FROM THE SPEAKERS, I HAVE NO REAR COLLISION DETECTION, NO FORWARD CRASH DETECTION, AND NO CROSS TRAFFIC DETECTION WHILE IN REVERSE. FURTHERMORE, I AM CONCERNED THAT THE LOUD POPPING NOISES COMING FROM THE DRIVER AND PASSENGER SIDE AS WELL AS THE SUBWOOFER CAN POTENTIALLY START A FIRE DUE TO ELECTRICAL ISSUES. ACCORDING TO TSB 20-2425, IT APPEARS A WATER LEAK IN THE REAR OF 2020 EXPLORERS IS A KNOWN ISSUE. THE DEALERSHIP REFUSES TO HONOR THE REPAIR UNDER THE BUMPER TO BUMPER WARRANTY WHICH COVERS MY CAR FOR 36 MONTHS OR 35000 MILES (WHICH EVER COMES FIRST), SO I AM LEFT WITH A CAR THAT IS A MAJOR SAFETY CONCERN FOR ME. THE CAR IS 100% PAID FOR, BUT WITH MY CURRENT FINANCIAL SITUATION, I CANNOT AFFORD ANOTHER VEHICLE EVEN WITH TRADE-IN VALUE.

Mileage: 23,500

I PURCHASED MY 2020 FORD EXPLORER IN FEBRUARY 2020. SINCE PURCHASING I'VE HAD SEVERAL ELECTRICAL AND OTHER PROBLEMS. I WISH I HAD NEVER PURCHASED FORD. I'VE HAD ISSUES WITH THE CAMERA WHICH HAD A RECALL WHICH WAS FIXED IN NOVEMBER. I'VE ALSO HAD A PROBLEM WITH BOTH PASSENGER AND DRIVER WINDOW NOT BEING OPERABLE OR OPERATING INCORRECTLY, WHICH STILLS HAPPENS PERIODICALLY. I ALSO HAD TO HAVE THE TRANSMISSION REPAIRED DUE TO A RECALL. HOWEVER, I STILL RECEIVE MESSAGES WITHIN DASH THAT TELLS ME TRANSMISSION NOT IN PARK WHEN BACKING UP. I SOMETIMES AM DRIVING AND IT FEELS AS IF TRANSMISSION IS SLIPPING. I'VE HAD NOTHING BUT PROBLEM AFTER PROBLEM WITH FORD AND DO NOT RECOMMEND THAT ANYONE PURCHASES.

Mileage: 9,900

DOOR LATCH FAILURE. DOOR WILL NO SHUT. STUCK OPEN.

Mileage: 12,000

2020 FORD EXPLORER XLT PURCHASED NEW FROM DEALER 04/2020. ON TWO SEPARATE OCCASIONS THE STARTER WOULD NOT ACTIVATE TO START THE CAR. WHEN THE BRAKE IS DEPRESSED THE STARTER BUTTON AND EXTERIOR LIGHTS FLASH. THE CAR WAS TOWED TO THE FORD DEALER, BUT THE CAR STARTED IMMEDIATELY ACCORDING TO TECHNICIAN. NO ISSUES WERE FOUND. ON THE SECOND OCCASION, THE ISSUE RESOLVED SPONTANEOUSLY AS WELL. SINCE I AM NOT ABLE TO DUPLICATE THE PROBLEM WITH ANY REGULARITY, THERE IS NO SENSE IN TAKING THE VEHICLE TO THE DEALER. IN BOTH INSTANCES THE VEHICLE WAS PARKED IN A PUBLIC PARKING LOT WITH THE ENGINE TURNED OFF. THE VEHICLE HAS LESS THAN 10K ON IT.

Mileage: 4,000

DRIVERS SEAT APPEARED TO SHIFT WHEN TURNING. THIS HAS RESULTED IN THE PLASTIC TRIM AT BOTTOM OF SEAT TO BREAK AND COME LOOSE FROM SEAT WHILE MOVING. THIS HAS OCCURED TWICE. ADDITIONALLY WE HAVE RECEIVED ERROR MESSAGES ON THE 4WD WHILE ON AN EXTENDED TRIP. IT DROPPED US OUT OF CRUISE CONTROLLED AN TOLD US TO SERVICE TRANSMISSION. ALSO REVERSE ASSIST WAS INACTIVATED AS WELL AS CRUISE . BACK UP VIEW ON SCREEN TURNED BLUE. BRAKES HAVE ALSO BECOME INACTIVE WHEN STARTING TO BACK UP. (NOVEMBER 15, 2020) THESE PROBLEMS ARE CONTINUING TO OCCUR AND THE DEALER HAS NOT TRIED TO FIX THE ISSUE.

Mileage: 7,500

VEHICLE HAS BEEN IN MULTIPLE REPAIR SHOPS MULTIPLE TIMES FOR FUEL PUMP, ELECTRICAL, AND POWER TRAIN PROBLEMS. THE FIRST TIME IT SHUT DOWN IN THE MIDDLE OF A PARKING LOT, IT WAS TOWED WAS AT 1720 MILES. IT CURRENTLY HAS 7772 MILES. I WOULD GET IT OUT OF THE SHOP ONE DAY THE CAR WOULD EITHER HAVE THE SAME WARNING LIGHTS APPEAR OR BREAK DOWN TOTALLY. PRIME EXAMPLE PICKED IT UP ON MONDAY, NOVEMBER 23, 2020 AND IT STARTED EXPERIENCING PROBLEMS ON THE 24TH AS SOON AS THE GAS WARNING LIGHT CAME ON THE CAR SHUT OFF AT 65 MPH AND ALL THE CABIN LIGHTS CAME ON INSIDE THE CAR. I MANAGED TO GET IT RESTARTED AFTER 20 MINUTES AROUND 8:15 PM AND GET TO A GAS STATION AND I PUT GAS IN IT AND THE GAS WARNING LIGHTS WENT OUT. THEN SHUT DOWN COMPLETELY AT 70 MPH ON THE 25TH ON HIGHWAY 421 NEAR YADKINVILLE, NC. WARNING LIGHTS WOULD APPEAR AT THE MOMENT THE CAR SHUTS DOWN. (NEAR HIT BY A TRACTOR-TRAILER THAT SWERVED TO MISS HITTING ME.) HAD IT TOWED TO TWO SEPARATE FORD DEALERSHIPS. THE FIRST SAID THEY COULD NOT WORK ON IT BECAUSE IT WAS A HOLIDAY AND THEY KNEW I WAS OUT-OF-TOWN FROM VIRGINIA. THE SECOND DEALERSHIP INQUIRED ABOUT THE PROBLEM. OHMED OUT THE FUEL COMPONENT AND DISCOVERED THE CONNECTOR WAS DEFECTIVE ON THE FUEL PUMP AND IT HAD BEEN WIRED IMPROPERLY AND REPLACED THE MISSING SCREWS ON THE FUEL PUMP. THE SHOP REWIRED THE COMPONENT CORRECTLY AND THE VEHICLE RUNS. I STILL CONSIDER THE CAR UNSAFE BECAUSE I CAN STILL FEEL THE POWERTRAIN JERK SUBTLETY.

Mileage: 7,300

THIS HAS HAPPENED OVER AND OVER . . THE CAR WILL NOT START. SOMETIMES IT WILL JUST STOP AND WILL NOT START AGAIN. SOMETIMES IT WILL HAPPEN IN A PARKING LOT. SOMETIMES IT HAPPENS IN THE GARAGE. I HAVE HAD IT TOWED TO THE DEALERSHIP AT LEAST 4 TIMES. THEY CANNOT FIND ANYTHING WRONG WITH IT. I CAN'T BE THE ONLY PERSON THIS IS HAPPENING TO!

Mileage: 2,172

WHEN REVERSING CAMERA WILL SHOW BLUE SCREEN AND NOT GIVE ANY ADDITIONAL WARNINGS SINCE NOTHING CAN BE DETECTED. THIS IS AND ON AND OFF ISSUE SO CAN HAPPEN AT ANY TIME. I'VE ADDED PICTURES TAKEN AT DIFFERENT DAYS AND TIMES. I'VE JUST PUT TODAY'S DATE BECAUSE I CAN'T REMEMBER HOW LONG AS THIS HAS BEEN HAPPENING FOR.

WHEN PUT INTO GEAR, BRAKES WOULD NOT APPLY HAD TO PRESS EXTREMELY HARD BOTH IN REVERSE AND FORWARD. HAD TO PUT VEHICLE BACK IN PARK AND TURN OFF. LET RESET, TURN BACK ON, AND BRAKES STARTED TO WORK NORMAL. BACK UP CAMERA WENT TO BLANK BLUE SCREEN ALSO.

Mileage: 6,800

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE CONTACT STATED THAT HE SLOWED DOWN AND REGAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,440.

Mileage: 1,440

WHEN PUTTING VEHICLRE INTO REVERSE, THE BACKUP CAMERA WORKS ONLY INTERMITTENTLY. WARNING COMES UP TO SEE OWNERS MANUAL WHICH PROVIDES NO INFORMATION TO RESOLVE THIS PROBLEM.

Mileage: 9,000

THE VECHILE ABS BRAKE SYSTEM IS NOT WORKING. MY NEW CAR HAS BEEN INCREASING SPEED ON ITS OWN. THE AGENCY HAS NOT BEEN ABLE TO PROVIDE A RESOLUTION AND WARNING SENSOR GOES OFF THAT THE BRAKE SYSTEM IS NOT WORKING. THIS HAPPENED FROM ONE DAY TO THE NEXT, THE TRUCK IS LEFT IN CLEAN GARAGE AND MINIMALLY DRIVEN. THIS MAKES THE TRUCK UNSAFE. I HAVE CONTACTED FORD MULTIPLE TIMES BUT THEY END Y CALL WITHOUT A RESOLUTION.

Mileage: 2,000

WAS DRIVING DOWN THE HIGHWAY 70ISH MPH WITH THE CRUISE CONTROL ON AND THE FOLLOWING ERRORS CAME OUT OF NO WHERE LESS THAN 5,000 MILES ON THE CAR AND HAD THE OIL CHANGED THE DAY BEFORE (BY A CERTIFIED FORD DEALER) POWERTRAIN MALFUNCTION/REDUCED POWER, PRE-COLLISION ASSIST NOT AVAILABLE, THE HILL START ASSIST WARNING. THE CRUISE CONTROL WAS NO LONGER AVAILABLE AFTER THAT. WE WERE 1 HOUR FROM HOME. WE DID MAKE IT HOME JUST WASN'T ABLE TO USE THE CRUISE CONTROL. HAD THE DEALERSHIP HOOK IT UP TO READ THE CODE ERRORS. HAS NO EXPLANATION OF WHY AND CLEARED THE CODES. JUST SAID THAT FOR SOME REASON THE CAR LOST COMMUNICATION WITH THE CAR. I HAVE DRIVEN IT FOR 2 DAYS SINCE NO MORE ERRORS SO FAR BUT I AM WAITING..

Mileage: 4,900

TRIED TO START THE CAR AND WOULD NOT START. THE SCREEN ON DASH BOARD WENT CRAZY AND EVERYTHING WAS FLASHING. HEAD LAMPS CAME ON AND AIR BLOWER FOR HEAT CAME ON HIGH AUTOMATICALLY. SEEMED LIKE SOME KIND OF ELECTRICAL PROBLEM. THE DASH WAS FLASHING EVERYTHING AND WOULD NOT START THE CAR. WAITING FOR THE TOW TRUCK FOR 2 HOURS AND I TRIED AGAIN AND IT STARTED JUST FINE. BROUGHT THE CAR HOME BUT CAN NOT DUPLICATED THE PROBLEM. THERE IS SOMETHING WRONG WITH IT. I TAKE 5 BOYS FOR FOOTBALL PRACTICE AND DON'T WANT THIS CAR TO LET ME AND THOSE BOYS SITTING IN THE DARK..THIS IS WHY I BOUGHT A NEW CAR SO IT WOULD BE MORE DEPENDABLE. IT WOULD NOT ALLOW ME TO START IT AND THE WHOLE DASH WAS GOING CRAZY AND FLASHING MANY THINGS . HOPE THIS HELPS.

Mileage: 5,761

TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRANE OVER LIFE & SAFETY! WHEN IT RESET AFTER 30 MIN. ENGINE CHECK LIGHT CAME ON. NO ACTUAL MESSAGE. NO WAY TO CHECK TRANSMISSION FLUID LEVELS! NO OPTION TO ADD FLUID. ONLY DEALER SERVICE OPTION TO CHECK OR REMEDY. THIS IS UNACCEPTABLE. I FIGURED BY-PASS BY TURNING TRANSMISSION TO PARK BEFORE EACH FULL STOP. KEPT RUNNING FOR 300 MILES ON RETURN HOME TO SAFETY. ERROR MESSAGE IS APPROPRIATE. SAFETY OVER-RIDE IS APPROPRIATE WITH WARNING SIGNAL LIKE NO SEAT-BELT ALARM. SHUT-DOWN OF ALL SYSTEMS IS ABSURD RESPONSE TO LOW FLUID LEVELS. ADD MEANS TO READ FLUID LEVELS, MECH. OR ELECTRONICALLY. ADD METHOD TO RESTORE FLUIDS W/O DEALER SERVICE. MY COMPANY OWNS 2 FORD EXPLORERS & FORMER FORD VEHICLES.

Mileage: 5,900

STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE TEMP SENSOR NEEDED TO BE REPLACED. THE FLEX PIPE IS MAKING A HORRIBLE NOISE AS WELL AND THE SOLUTION WAS TO PUT A CLAMP ON IT AND THE SOUND IS MUCH BETTER BUT STILL THERE! THIS VEHICLE SEEMS TO BE A LEMON.

Mileage: 7,000

I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION!

Mileage: 9,000

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL AND ATTEMPTING TO START THE VEHICLE, THE FRONT PASSENGER'S SIDE MIRROR FAILED TO OPEN. THE CLIMATE CONTROL FAILED TO OPERATE CORRECTLY, WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CONTACT STATED THAT THE BLIND SPOT DETECTION, CROSS TRACK, SIDE OBSTACLE DETECTION, PRE-COLLISION ASSIST NOT AVAILABLE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EMPIRE FORD OF HUNTINGTON LOCATED AT 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, WHERE IT WAS DIAGNOSED WITH NEEDING TO UPDATE AN UNKNOWN SOFTWARE AND TO REPLACE AN UNKNOWN MODULE. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE WHICH WAS RECENTLY CLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.

Mileage: 8,000

THE VEHICLE EXPERIENCES VARIOUS FAULT CODES: BLIND SPOT SYSTEM FAULT; CROSS TRAFFIC SYSTEM FAIL; AND REVERSE BRAKE ASSIST NOT AVAILABLE. IN ADDITION, AIR CONDITIONING DOES NOT WORK, INCLUDING RIGHT SIDE PASSENGER WINDOW AND RIGHT SIDE MIRRORS. FAULTS MAINLY OCCUR AFTER STARING VEHICLE, BUT THEY HAVE ALSO OCCURRED WHILE DRIVING. THE AC FAILURE OCCURS WHEN STARTING VEHICLE AND HAVE OCCURRED AFTER FIRST START IN MORNING AND AT THE END OF THE DAY AFTER MULTIPLE STARTS. THERE IS NO IDENTIFIABLE PATTERN TO FAILURES. THE VEHICLE WAS PURCHASED IN JANUARY AND HAS 3254 MILES. THIS IS THE THIRD TIME THE ISSUE HAS OCCURRED AND FORD CAN NOT IDENTIFY THE ISSUE. THE SYSTEM PROVIDES DAILY CODES AND THE DEALERSHIP AND FOCUSED ON THE SENSORS, INCLUDING REPLACING ON, BUT THE ISSUE IS NOT RESOLVED. INCIDENTS OCCURRED ON MARCH 16, 2020, MARCH 26, 2020, APRIL 14, 2020, JULY 4, 2020, JULY 14 AND JULY 17 2020.

Mileage: 5,234

VEHICLE WAS PARKED. VEHICLE LOCKED INTO PARK AND WOULD NOT SHIFT OUT OF PARK OR START, BRAKE PEDAL WAS DEPRESSED FULLY. DASHBOARD MESSAGE: DRIVE MODE NOT AVAILABLE PLUS SCROLLED THROUGH EVERY OTHER MODE OR FEATURE AND INDICATED 'NOT AVAILABLE.' BUT LCD SCREEN SHOWED MESSAGE 'TURN OFF IGNITION.' IGNITION WAS OFF. VEHICLE THOUGHT IGNITION STILL ON. WOULD NOT START. I DISCONNECTED NEGATIVE TERMINAL OF BATTERY AND RECONNECTED AND CAR THEN STARTED WITH NO ERROR OR CODE MESSAGES.

Mileage: 15,000

ON OCCASION WHEN STARTING OUR 2020 EXPLORER ST, THE BRAKES DO NOT WORK... RESULTING IN THE VEHICLE DRIVING AWAY. THE ONLY WAY TO STOP THE VEHICLE, IS TO THROW IT BACK INTO PARK OR NEUTRAL. THIS HAS OCCURRED 1-2 TIMES A MONTH, AND FORD HAS BEEN RELUCTANT TO FIX THE ISSUE. THE VEHICLE WAS ALMOST INVOLVED IN A LOW-SPEED CRASH, DUE TO FORDS INABILITY TO FIX THE PROBLEM. WE HAVE ATTEMPTED TO GET A BUYBACK, BUT THEY HAVE NOT RESOLVED IT AS OF NOW.

Mileage: 6,680

I HAVE NUMEROUS FAULT MESSAGES, PRE COLLISION ASSIST FAULT, 4WD TEMP DISABLED, 4WD SYSTEM FAULT SERVICE REQUIRED, SERVICE REQUIRED, DRIVE MODE UNAVAILABLE FAULT,AUTO HOLD SYSTEM FAULT,SERVICE ADVANCETRAC, VEHICLE WILL NOT SWTICH INTO PARK OR NEUTRAL. I WAS IN MOTION AT THE STATE SPEED LIMIT OF 70 ON THE OHIO TURNPIKE WHEN OUT OF THE BULE THE WARNING CLUSTER LIT UP LIKE A CHRISTMAS TREE WITH MUTIPLE FAULTS AND SYSTEM ERRORS. VEHICLE HAS LIMITED BRAKING.

Mileage: 4,500

SEVERAL TIMES THE REVERSE CAMERA AND SENSOR HAVE NOT WORKED (BLUE SCREEN) ONE OF THE TIMES ALMOST HITTING A CAR BEHIND ME, ONCE THE CENTER SCREEN WENT BLACK WHILE DRIVING WHILE USING THE NAVIGATION SYSTEM, THIS MORNING, PUT THE TRANSMISSION IN REVERSE AND THE BRAKE PEDAL BECAME REALLY HARD WHEN STEPPING ON IT AND AGAIN ALMOST HIT A CAR BEHIND ME, SUDDENLY IT WENT TO THE FLOOR CAUSING THE CAR TO STOP SUDDENLY ALL THIS WHILE GETTING OUT OF A PARKING SPACE

I JUST PULLED OUT FROM A PARKING LOT INTO TRAFFIC AND THERE WAS A LOUD CLUNK AND WARNING LIGHTS APPEARED ON THE DASH. ONE SAID "SERVICE ADVANCETRAC" AND THE OTHER SAID "4WD FAULT SERVICE REQUIRED." THE VEHICLE WOULD NOT SHIFT OUT OF LOW GEAR AND WOULD NOT ACCELERATE OVER 25MPH. THEN, SEVERAL OTHER WARNING LIGHTS CAME ON, SUCH AS "PRE-COLLISION ASSIST NOT AVAILABLE." I TOOK THE VEHICLE TO THE DEALERSHIP THE NEXT DAY AND THEY WERE UNABLE TO REPAIR/RESOLVE THE ISSUE.

Mileage: 832

THE VEHICLE WAS DRIVING ON A LOCAL HIGHWAY WHEN THE MESSAGE 'SERVICE CHARGE SYSTEM NOW'. THE BATTERY ICON APPEARED BRIEFLY ON THE DASHBOARD. I CONTINUED DRIVING AND THE SAME MESSAGE REAPPEARED EVERY 5 MINUTES. THE DEALER TOLD ME THEY DID NOT RECOGNIZE THE MESSAGE, AND TO BRING THE VEHICLE IN FOR SERVICE SOON. THEY RAN A 'DIAGNOSTIC ' AND DETERMINED IT NEEDED A NEW ALTERNATOR. THE VEHICLE IS SEVEN MONTHS OLD AND HAS LESS THAN 15,000 MILES. IT IS STILL IN FOR SERVICE AS THE DEALER DID NOT HAVE A REPLACEMENT ALTERNATOR IN STOCK. *TR

Mileage: 15,000

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE INSTRUMENT PANEL STATED THAT THE VEHICLE WAS DRIVING AT 85 MPH. THE SERVICE ENGINE SOON WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GEWEKE FORD LOCATED AT 871 E. ONSTOTT RD, YUBA CITY, CA 95991, (530) 821-2121, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN ELECTRONIC COMPONENT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 12,000.

Mileage: 12,000

SINCE WE HAVE PURCHASED THE SUV IT HAS ON MULTIPLE OCCASIONS FLASHED CROSS TRAFFIC SYSTEM FAULT, BLIND SPOT SYSTEM FAULT, AC SHUTS OFF, AND THE WINDOWS WILL NOT ROLL DOWN. HAVE TAKEN TO THE DEALERSHIP TWICE, ONCE THEY CHARGED THE BATTERY, THE LAST TIME THEY RESET A MODULE. IT DID IT AGAIN TODAY SO WE WILL HAVE TO TAKE IT BACK. WE HAVE HAD THE PROBLEM HAPPEN WHILE MOVING BUT TODAY WE WERE STATIONARY WHEN IT HAPPENED. *TR

Mileage: 1,210

CAR GOES INTO DEEP SLEEP AFTER TWO DAYS OF BEING PARKED AND HAS TO BE JUMPED TO START. HAPPENS ON REGULAR BASIS. DEALER UNABLE TO CORRECT PROBLEM AFTER NUMEROUS ATTEMPTS TO REPAIR THE CAR SINCE IT WAS PURCHASED.

Mileage: 6,500

FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR REPAIR. MY VEHICLE HAS CURRENTLY BEEN WAITING FOR REPAIR FOR OVER 30 DAYS & ONLY HAS 13,000 MILES ON IT.

Mileage: 12,020

WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT.

Mileage: 180

THE VEHICLE IS RANDOMLY BRAKING FOR NO UNKNOWN REASON. ALMOST LIKE IF I WAS DRIVING AND PUT ON EMERGENCY BRAKE. IT MOSTLY DOES IT WHILE IN REVERSE WHEN THERE IS LITERALLY NOTHING AROUND ME. THERE IS AN OPTION AND IT HAS STILL DOES IT WITH OPTION OFF. IT HAS NEARLY CAUSED 1 ACCIDENT WHEN I WAS IN MY SONS CAR POOL LINE AT SCHOOL. OTHERWISE IT HAS CAUSED EXTREME ANXIETY BECAUSE I DON'T KNOW WHEN IT WILL HAPPEN. THE BRAKE ASSIST FAULT IS ALSO ON, AND DEALER CANNOT FIND FIX TO THAT EITHER. THE DEALER (CAPITAL FORD RALEIGH) WAS AWARE OF SENSOR ISSUES, AS WELL AS FAULTS THE DAY I TOOK DELIVERY ON VEHICLE. THEY KNOWINGLY SOLD IT TO US ANYWAYS. I TOOK VEHICLE TO SERVICE DEPT THE VERY DAY AFTER WE TOOK DELIVERY. THERE IS NO FIX FOR THESE DANGEROUS ISSUES, AND I AM FORCED TO KEEP DRIVING WITH MY KIDS IN THIS DANGEROUS VEHICLE.

Mileage: 15

DEEP SLEEP MODE ACTIVATES AFTER 2 DAYS. MOST RECENT EXPERIENCE INVOLVED HAVING TO JUMP START THE CAR AFTER SETTING 3 DAYS.

Mileage: 5,300

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE ENGINE SUDDENLY BEGAN TO REV VERY HIGHLY AND THE VEHICLE ATTEMPTED TO ACCELERATE FORWARD. THE DRIVER DEPRESSED THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM MOVING. THE TRANSMISSION WAS SWITCHED INTO NEUTRAL, BUT THE FAILURE CONTINUED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT RESUMED NORMAL OPERATION. THE MANUFACTURER AND LEVITOWN FORD (3195 HEMPSTEAD TPKE, LEVITOWN, NY) WERE NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *DT*JB

Mileage: 2,000