2020 FORD EXPLORER Power Train Problems

Transmission randomly kicks out of gear causing a grinding noise and loss of acceleration. This is the second transmission that has been put in this vehicle due to the same issue. No warning lamps. No codes stored. Each time it has happened has been merging on or off of a highway/interstate causing me to almost be in a rear end collision.

On December 26, at approximately 7:08 p.m., I was driving on the Belt Parkway during a snowstorm. I was traveling in the middle lane and began to safely change lanes to the right. During the lane change, the vehicle’s four-wheel-drive system suddenly displayed an error and appeared to malfunction. Immediately after this occurred, I lost control of the vehicle. The vehicle veered to the right, struck the median, and flipped over twice before coming to rest on its side. Prior to the system error, I was operating the vehicle normally and driving cautiously given the weather conditions. The loss of control occurred abruptly and without warning.

Vehicle did not want to shift above 35 mph. When letting off gas - harsh downshift (with no break lights) at 25mph. Diagnosed transmission problem - repaired- Ford dealership rebuilt transmission. No warnings or messages prior to failure.

My explorer was very slow/unable to accelerate onto the highway. The next time I started it there was rattling and lots of non engine noises, along with all kinds of warning lights. I took it to the dealership. In his words ‘the turbo grenaded itself into the engine. Quoted me 15k to fix/replace the engine, turbo and half shaft. I still owe 9k on it. Extended warranty that I purchased expired 4,000 miles ago. I have had multiple issues with this vehicle since I purchased it brand new in 2020. I am trading it in tomorrow🙁

The car started hard shifting, bucking like an animal in the middle of driving 70 on the highway, hard to control, hard to stay out of traffic, started to smell like fuel was in the cabin, it took all I had to keep it in my lane and get over to safety without killing myself or someone else, took it to the dealership, they could not look at it for two weeks, took it to a different shop, he found that a wire had been cut and some hoses were zip tied to the frame ( previously only work on this car has been at dealership) he then towed it to the dealership at the two week appointment and they say its burning transmission fluid and hard shifting and needs a new transmission. The warranty expired two days before this occurred so not covered, it is a 2020 , should not have to completely replace a transmission only 74,000 miles on it . I had taken it n three times previously for hard shifting but it was an occasionally occurrence, they could never find any codes to explain so did not look further than what the computer said. That day, it did not throw any codes, until the secondary mechanic took the time to look under the hood, find the cut wire and fix that. Then he had 3 pages of codes. Now I not only have to pay the financed amount on this vehicle but I have to pay an additional 10,000 for a car that did not do its high functioning job and report a problem when i was feeling the problem and probably could have been a warranty fix before the warranty expired if the code appeared the first time, telling the computer to tell the technician to fix it.

Since I have bought my 2020 Ford Explorer (brand new off the lot) it has had to have the turbo replaced several times now . Currently the turbo is bad again and I’m looking at a $3500 repair for a turbo that was already replaced 2 times since I bought it. I feel there is an issue with this car handling the turbos , I am a single mom of 5 kids and cannot afford to keep replacing turbos every couple years. I now have it sitting in my driveway cause it can’t be driven and still have a $740 momthly payment to pay on it and because I can’t use the car I can’t go to work anymore so I need help with this please

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. The contact stated that the system then resumed normal functionality. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown sensor had failed. The vehicle remained at the dealer unrepaired. The contact stated that recently the liftgate failed to function as intended. The contact used the key fob to open the liftgate, and the liftgate failed to function as intended. The contact turned off the vehicle and waited to restart the vehicle; however, the failure persisted. The contact was able to open the liftgate after fifteen minutes. The vehicle was not taken to the dealer or an independent mechanic. The contact stated that one year ago, there was an abnormal sound coming from the powertrain. The vehicle was taken to the dealer, where unknown sensors were replaced; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

Mileage: 95,000

Car was bought from Healy Ford in Goshen Ny in January 2023. Car drove fine for the first 6 months. Out of no where all the lights on the dash came on. Hill assist 4wheel drive fault power train malfunction. Collision assist I mean everything. Took it it Rea Ford they looked at it and charged me for a system update. Was good for about 8 months still had a problem when in reverse splitting out of gear then would slam back in to gear. Then the power train malfunction comes on every time I drive it, Took it back to dealership he updated the software I was told it was a bulletin not a recall and it is going to cost me over 2000.00 to fix since the update didn’t fix the problem. I am truly disappointed but stuck with ford at the moment. How can this not be a recall when you go on and see the hundreds of complaints saying the same thing.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the accelerator was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the transmission was shifting roughly while upshifting or downshifting. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure. The contact was informed about a TSB with a similar failure, and the contact was informed that there were no recalls on the VIN related to the transmission. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

Subject: Formal Complaint – 2020 Ford Explorer Transmission Failures and Unfair Coverage Practices Dear Ford Customer Service, I am writing to formally express my concern and disappointment regarding repeated transmission failures in my 2020 Ford Explorer. The vehicle required its first transmission replacement at just 4,000 miles, and again recently at approximately 100,000 miles. It has come to my attention that Ford issued a recall for transmission issues affecting a large number of 2020 Ford Explorers manufactured at the Chicago Assembly Plant during the COVID production period. My vehicle, however, narrowly falls one month outside of the official recall range. Despite this, the symptoms and failures my vehicle experienced are identical to those described in the recall and in numerous owner complaints online. I find it deeply concerning and unjust that Ford refuses to extend coverage to vehicles like mine that clearly suffer from the same manufacturing defects. It is unreasonable for a I find it deeply concerning and unjust that Ford refuses to extend coverage to vehicles like mine that clearly suffer from the same manufacturing defects. It is unreasonable for a $45,000 vehicle, only a few years old, to require two complete transmission replacements. This is not an isolated case — thousands of 2020–2022 Ford Explorer owners have reported similar failures with the same transmission model, often shortly after warranty expiration. I am requesting that Ford review this case for goodwill repair coverage or reimbursement, and to consider expanding the recall parameters to include vehicles like mine that were evidently affected by the same defective components and production issues. I have purchased over $100,000 on Ford Cars, and have only purchased Fords. I am going to purchase a brand new car in 2 years, and it most likely will not be with Ford due to their shady recall practices, and lack of care for the quality of their product and customer service.

Powertrain malfunction/ Reduced power Bill start assist warning Pre-collision assist not available

Hard shifting in lower gears when transmission warms up, hard downshifting to lower gears as well. This is extremely harmful if the shifting jerks hard, causing whiplash or can cause a wreck.

The component that failed was the CDF Clutch Hub. Very hard shifting when accelerating from a stop and when going up hill. The problem has been confirmed by the Ford dealership. I had no warning prior to this happening. Safety concerns in that I could not accelerate quickly to avoid impending traffic.

Ford ST 2020 just 37000 miles, the window from driver side can’t complete close when you try to roll up. When it all most close- it will automatically roll down. TPMS fails cause 4WD fault, ABS turn off and a lot of warning symbol turn on like pre-collision…etc. Dealer can’t fix and claim for client need to paid for 4WD program.

On my way to visit my cousin down south my vehicle wouldnt go in park. A warning came across stating that it was a shift system fault. I went to the Ford dealership in North Carolina. They werent helpful. I went to a nearby auto repair shop alerted me that it was an issue with tge powertrain that Ford covered in vehicles same as my yr make and model. Ford refused to honor it due to the fact that it doesnt fit my vin number even though it is the very same issue presented in the other vehicle with the similar yr make and model. It is unsafe. I have a family. I would not move

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted from 3rd to 2nd gear as indicated on the console shift indicator. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2428. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.

Mileage: 83,000

On [XXX]., in heavy rush‑hour traffic on [XXX] , my vehicle (~75,417 mi) suddenly lost motive power w/o warning at ~55 mph. It became immobile in a live lane, creating a roadblock and rear‑end crash risk. Drivers swerved/honked. Accelerator had no effect; limited/no power‑steering assist; I coasted to an in‑lane stop (no safe shoulder) and activated hazards. Cluster displayed “SHIFT SYS FAULT—Service Required” and wrench icon. Attempts to restart failed; the vehicle remained disabled ~30min until a tow arrived; police responded. After tow, on a slight incline, the vehicle rolled backward when started and the parking brake was released, though the cluster showed Park—clear rollaway concern. Recovery/diagnosis: Towed first to AutoTech Clinic (advised replacement trans). Then to Bill Brown Ford (Livonia, MI): fractured planetary gear and broken park pawl; recommended full transmission replacement (~$8,500). Repair history (pre‑purchase): I’ve owned the car <6 mos (now ~75k). A Ford dealer later informed me the vehicle previously had major work at Taylor Ford of MI: trans‑cooler plumbing cracks between cooler and trans lines at ~34k, and major internal trans repair at ~46k (“burnt clutch A; full reassembly”). None of this appeared on CARFAX or was disclosed by the selling dealer. Costs/downtime: ~$700 towing/diagnostics to date; trans replacement quoted ~$8,500. Mfr/dealer response: Reported to Ford on 10/13/2025, case [XXX]. Initial response: no assistance; pending. The Ford 10R60 has multiple TSBs for trans issues, but neither the dealer nor CSR cited any, and no assistance has been offered. Maintenance/mods: Vehicle stock; maintained per mfr schedule. Safety concern: Sudden loss of propulsion in traffic + inability to move to safety, combined with a Park indication that allows rollback, present significant crash/rollaway hazards. Please investigate and, if warranted, require a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ford has released a technical service bulletin for this issue , however they are not being held accountable for the issue at hand that I believe poses a safety issue while driving and could cause other drivers to run into the back of your car. The TSB was posted for a part inside the transmission which is a snap ring that comes dislodged from its groove and causes harsh down shifts between gears. This has happened to thousands of owners of these vehicles with a simple internet search. To say a harsh downshift is the issue is putting it mildly. When you are decelerating and the transmission downshifts as it does, It feels as if you slammed on your brakes, however the cars behind you see no brake lights light up to tell them you just slowed down considerably which could cause a pile up accident, especially in rush hour traffic. I feel this is the same type of recall that Ford was made to put out on all the 2011-2014 F150's where the transmission would randomly down shift to first gear on the highway. Ford has major transmission issues that cause safety concerns and I do not feel they are being held accountable on these newer vehicles. Theyve created a TSB on a known issue, yet let people drive around and pose risk of harm to themself or other drivers. Its only a matter of time until the downshift causes a major accident or pile up and people are seriously injured due to Fords negligence. They are aware of the issue and should be held to fix it for the drivers as well as everyone elses safety.

Car vibrate and jerk when switching gears randomly. Also the control panel has went out twice. I read everywhere these vehicles have issues with transmission problems on all the 2020 and there is no recall this is. Ridiculous.

For new model year 20 20, and 2021 Ford developed an all-wheel-drive vehicle. This is not a four-wheel-drive vehicle. It is an all-wheel-drive vehicle that you can select manually into four-wheel-drive, but it has an automatic system that engages and disengages the front drive axle through a comp component called an FADA. Front axle disconnect actuator. Ford has problems with that actuator going bad to the point that they put out a technical service bulletin to fix this unsafe design TSB 23-2174 dated 24 July 2023. They replace the drive axle and this component and make the car full time all wheel drive. The reason was because the actuator would fail and it would damage the front differential when it locked up on the highway. My car is in Service right now getting it replaced over $3000 and it just clicked past the drivetrain warranty. Now, unfortunately, the car is redesigned into something that it wasn’t meant to be. For highway speeds it now affects fuel economy and design is different from what they sold us. It is unsafe and it is like a ticking time bomb they they’re exploding on the highway. They redesigned the cars after this to four-wheel-drive and you have to manually selected into four-wheel-drive. Ford is reworking all the parts and they’re trying to cover it up.

Transmission starting to fail at around 91,000 miles. Diagnosed at dealership. Just out of warranty. Other repair shops say this is a common issue. This should be a recall matter.

Transmission shifts hard from first to second gear upon acceleration, then shifts hard down at approximately 25-30mph. Dealership is aware. Has been happening since I got vehicle, but no fix has been available.

i have been seeing complainants about the 2020 ford explorer transmission, I just want to say that I also had transmission issues with my 2020 ford explorer, I had Vehicle down shift issues at or around 50,000 miles, i took it back to the dealer because it was still under the 60K miles power train warr. The dealer had my explorer for about a week to do repairs, I do remember them saying there was a technical bulletin about this problem. I still have transmission jerking issues when i am driving slowly and have to let's say step on the gas to accelerate. I am at 67,000 miles now and worried is this thing going to make it to 100K.

Dear NHTSA, I am writing to formally report a critical safety issue involving our 2020 Ford Explorer that I believe demands immediate investigation and consideration for a recall. While my wife was driving the vehicle on the freeway with our two young children, the transmission began shifting erratically and aggressively at various speeds. The vehicle experienced sudden power loss, delayed gear engagement, and violent jerking motions that nearly resulted in a rear-end collision due to the abrupt deceleration. This malfunction placed my family and others on the road in immediate danger. This is not an isolated incident. I am aware that there is already a Technical Service Bulletin (TSB) issued for this transmission issue, as well as an active class action lawsuit related to the same defect. These facts indicate that Ford is aware of the problem, yet the risk to consumers remains unaddressed through a formal recall. This is a serious safety hazard that must be escalated. I am urging your team to take immediate action to investigate this matter and initiate a recall if warranted. The safety of families like mine should not be compromised by known mechanical failures. Please confirm receipt of this message and advise on the next steps for inspection, documentation, and escalation. I am prepared to provide additional details, including service records and diagnostic reports, if needed. I trust that Ford and the appropriate regulatory bodies will act swiftly and responsibly to protect consumers and uphold safety standards.

On highway was accelerating to pass another vehicle the transition froze , engine revved with no acceleration ( transmission skipped) this has happened several times over the 5 years. The lasted event we documented the date and mileage it happened date 7/13/25 mileage is 34990. These skips have put us in extremely dangerous situations. Transmission has been making growling noise now under normal driving.

Th car goes into gear but does not go anywhere.

The transmission shifted into neutral at a stop sign and a see dealer warning light came on. Turned the vehicle off and restarted it and it was able to resume drive. It happened twice more at a speed of 70mph. Ford has had the vehicle all but 3 weeks since 5/12 to repair it. Replaced the trans and harness.

Bought my car 2020 and every year I have been on and off the shop to fix it. Last year I just paid them to fox my transmission gearing, clutch and axle. The other dY I have them service it again due to power train malfunction. And sent me an invoice of $1700 not including the $195 to diagnostic test for my car.

Vehicle down shifts hard from 7th to 6th gear tested in manual mode but was originally feeling it while driving automatic when slowing down between 25 - 35 mph then I found a tsb that suggested trying it in manual in those gears and it happens every time

The 2020 Ford Explorer was repaired due to a recall on the rear differential bolt. The bolt that was replaced fell out and had to go back in for service. The dealer said Ford refused to pay the full cost and it was split between Ford and the owner. We had to pay $2085.97 for the repair of a recalled item.

The transmission has failed due to a snap ring being dislodged. This caused substantial damage requiring complete transmission rebuild. The vehicle is currently at a ford dealership where they have identified the issue. The serviceman stated that the snap ring failure is due to manufactures defect and that it is a well known and common failure. Ford has a service bulletin describing this issue. Failure to repair this in a timely manner will cause catastrophic failure that could lead to loss of control of the vehicle. There were no warning lights for this issue. The first symptom was harsh shifting. The vehicle was taken to the dealership the day following the first symptom but the damage had been done.

I recently had my vehicle serviced for reprogramming of the AWD control module after it failed. When the dealer returned the vehicle, I expected the issue to be resolved. Instead, I immediately noticed a new check engine light with code C00A6, related to the front axle disconnect. This was concerning because the dealer had assured me there were no active codes after programming the new module. After driving with the new fault, it became clear the vehicle was operating only in rear-wheel drive. I contacted Ford and was quoted $4,030 for repairs to the front axle disconnect. Given the cost, I researched whether this issue had a recall but found none, despite widespread reports from other owners experiencing the same failure. My main frustration is that this problem stems from Ford’s design of the intermittent AWD system, which engages the front wheels only when needed to improve fuel economy. The official “fix” eliminates this design entirely—converting the vehicle into a full-time AWD system. This requires removal of the front axle disconnect shaft, installation of a standard shaft, and reprogramming to support permanent AWD. The Technical Service Bulletin (TSB 23-2174) even directs technicians to cut and discard the electrical connector for the front axle disconnect actuator, confirming that the original intermittent system is abandoned rather than repaired. This is a major concern for owners. Many of us are facing the same issue, yet Ford’s solution shifts the burden of an expensive design flaw onto customers. I strongly urge Ford to address this problem responsibly and provide coverage for affected vehicles, rather than leaving owners to pay thousands for what appears to be a widespread defect.

Transmission gears were not running properly. On a Saturday evening the car was sleeping when slowing down and the following morning it completely died. Ford is reporting to me that I need a new transmission and I am only 1K miles over the warranty. i have read on line from several others with the 2020 explorer having this issue or the tranny dieing within 10-20K miles after warranty.

At this time, I am unsure if there is some kind of recall, but my alarm is going off alerting me that the lift gate opened but that isn't true once my vehicle is locked. Also, the headlights turn on by themselves as if i have pressed on the keyfob. I then get an alert stating that the remote features disabled to preserve battery. These are just a few of the issues that i am having with this vehicle at this moment. I am a mother to 3 kids and i need to have a reliable vehicle and I don't have time to stress about not locking my vehicle at night jus to avoid my alarm going off. This is insane.

On [XXX], after starting my vehicle, I received multiple safety warnings, prompting the check engine light and a wrench icon on the dashboard. The alerts included issues with the anti-collision system, hill assist, traction control, lane departure, and adaptive cruise control, as well as my drive modes which were also unavailable. I contacted Raceway Ford in Riverside, CA, and dropped off the vehicle that day, reporting the errors. The dealership informed me the next day that the Half Shaft Speed Sensor had failed and would cost $870.52 to replace. Since the warranty had expired a month earlier on [XXX], this was no longer covered under the drivetrain warranty. I agreed to the repairs. After installing the new sensor, and conducting a test drive, additional errors appeared. After two weeks in the shop and multiple follow-ups, the dealership concluded that the AWD/FWD sensor had also failed and replaced both sensors. The repair documentation references TSB 21-2270, SSM 49045, and C0631. I believe this raises serious safety concerns and should warrant a recall, especially since other vehicles are experiencing similar issues just a month after warranty expiration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My got multiple warning messages while driving my 2020 Ford Explorer. My local repair shop ran test and determined it needs a new front axle disconnect actuator/shaft - TECHNICAL SERVICE BULLETIN 23-2174. Without this repair, several sensors are deactivated: 4WD, Hill Start Assist, Forward Collision Warning, Blind Spot system, pre-collision Assist and Service AdvanceTrac. With those functions disabled, it puts the driver/passengers at higher risk of collision - especially in the winter months. This repair is costing me over $2000. A vehicle with less than 70000 miles should not be having an issue like this, and Ford is award of the problem, yet have not issued a warranty extension or recall.

While braking vehicle downshifted harshly with a noticeable slam into gear. While under acceleration, vehicle rpms raised sharply as transmission slipped and would not engage and accelerate. Potential risk to injury as vehicle transmission failed on interstate with loss of acceleration. Towed vehicle to Ford dealership. Ford dealership inspected to the conclusion of "Fluid full/extremely burnt. Possible A clutch failure due to faulty front support". Ford dealer recommended to remove and replace transmission. - Transmission failure, not available for inspection. - Safety risk due to transmission failure at interstate speeds with loss of acceleration. - Problem reproduced by Ford dealership - Transmission inspected by Ford dealership - Wrench light illuminated shortly after initial harsh downshift and acceleration with transmission slip.

I have a 2020 ford explorer with the 3.3 motor. It was making an odd ticking noise, and I took it into the dealership, here the waterpump is bad. I have looked online and there are plenty of people complaining about pre mature waterpump failure. I called ford consumer affairs and warranty dept as my vehicle is not far out of warranty and they refuse to cover the repair.

issued started happening when I tried to get into my car and my keyfob was not working. then notice the number pad was working and was able to get into the vehicle. Once inside, vehicle did not want to start. I turn on and off the headlights and thats when the vehicle started. Once started, vehicle started showing orange warning messages. the following messages were shown: Pre-Collision Assist Not Available Hill Start Assist Not Available 4WD Fault Service Required Service AdvanceTrac See Manual with a wrench on it. There is also a wrench light on with the advance trac light on. This issue was diagnosed by Ford Scarsdale and they charge me $209 just for the diagnostic and stated that I need a new AWD Module plus performing TSB 23-2174. with a list of parts totaling $926.42 plus labor of $1,463. The labor seems a bit over price as I don't believe it will take 7 hours to fix this if we take the labor at $200/Hr. There were no prior messages prior to failure. Issue started happening around August 9th, 2025 where my car would start with no issues and after 10 minutes of driving, all the above messages would start showing. Now, messages show when car starts and dont go away. In addition, I have taken my vehicle to Ford Scarsdale on July 2, 2025 from front/read differential and transfer case fluid change and pinion seal change. In addition, on 03/27/2024, I took my vehicle since there was oil leak in the front axle and was repaired under warranty. Dealership should have suggested to do this TSB 23-2174 knowing this was a common issue and I was still under warranty

What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission failed at approximately 80,000 miles. It requires a complete rebuild/replacement. The failed transmission is available for inspection upon request. It is currently at the transmission shop. How was your safety or the safety of others put at risk? Although the vehicle was technically still drivable, it did not feel safe. The transmission slipped and struggled to shift, and the vehicle felt like it could break down or cause a wreck at any point. The sudden and unpredictable loss of proper control put me and other drivers at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. An independent transmission repair service confirmed the failure and determined that the transmission required a full rebuild/replacement. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by the manufacturer, police, or insurance representatives. It has only been inspected and diagnosed by an independent repair service. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or dashboard messages prior to the failure. The first symptoms were slipping and difficulty shifting gears, which began shortly before I took it to a repair shop.

Transmission slipping at 32m/h when downshifting

The exhaust leaks constantly and ford can’t seem to fix it. Been multiple times in the shop and all they say is it’s suppose to leak soot and make a fluttery sound. Three documented cases of it at the shop for exhaust leak and I’ve finely gave up because multiple dealerships refuse to acknowledge the issue and state it’s weep holes but weep holes are at connection joints. The smell of exhaust from start up or in tight confined spaces allows the exhaust to creep back into the car if windows are rolled down. Also the sound is embarrassing

While driving, vehicle gave Powertrain malfunction, downhill assist unavailable and Pre-collision warning system unavailable faults. The vehicle then came to a stop and would not move. Turning the ignition off and on allowed the vehicle to be safely parked in a nearby parking lot.

With regular service and no warning, my transmission has failed at 83k miles. The 10r60 transmission is a known issue for Ford, as they have set out TSB to the dealerships and GM has recalled the same transmission, but Ford has failed to do so. Regardless of the fact that my family, husband, and I have been loyal Ford/Lincoln customers for the last 15 years, they are not willing to do anything to help with this very costly repair.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission was shifting hard. While driving uphill, the transmission failed to properly shift into gear. The transmission was slow to respond while shifting gears. There were codes and warning lights related to the power train and pre-collision assist. Additionally, the powertrain, Hill Start Assist, and pre-collision warning lights were simultaneously activated and then deactivated. The TPMS warning illuminated and eventually turned off, and then became illuminated. The tire pressures were checked and were at proper inflation levels. The contact stated that the failure was possibly related to NHTSA Campaign Number: 25V239000 (Power Train). The contact called the manufacturer and discussed the related recall on the 2025 Ford Explorer and was referred to the NHTSA Hotline to report the failure. The local dealer was contacted about the malfunction and informed the contact that the failure was a glitch. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

Mileage: 70,000

At approximately 30k miles (but after the 5 year warrantee had expired) the car started giving warnings about the brake system failing even though the brakes worked properly. Shortly after that, and without any warning indicators on the dash, the car began jerking when applying the brakes and down shifting at 35 mph. In the 4 months since the problem started, the jerking has become violent and other issues have begun. It also jerks when downshifting at 25 mph occasionally. It has a problem upshifting in gears 1-4, especially (but not only) when accelerating quickly. It seems that the gears are slipping. The engine revs higher because the gears are not properly shifting. My 18 month old child, my wife, and I have been put at risk driving in a vehicle that fails to shift properly accelerating through intersections and stopping at intersections. Both a Ford dealership and an independent auto repair shop have duplicated the problem and said the car needs either a new transmission ($8k) or to replace parts in the existing tranny that would cost $6k. Evidently there is a TSB from Ford on this issue, but not a recall. Ford has refused to offer financial assistance.

Transmission failure & clutch needs replacement. Vehicle started hard shifting at low MPH.

In June of this year, with about 82,000 miles I began to experience a clunk felt through the vehicle while slowing down from @35 mph upon the downshift. The clunk was more noticeable under braking, i.e. approaching a stop light. This went on for a few days growing more frequent and noticeable. On June 30th, 2025 I dropped my Explorer off at my Ford dealer's service department. The mechanic test drove and confirmed my experience. They also found that the transmission fluid had a burnt smell and some debris. Their testing turned up codes P1783 and P028 indicating an overtempt condition. I’d offer that at no time did I see and sort of dashboard indicators of any trouble. I’ve never pulled a trailer, modified the engine intake or exhaust systems, or had custom engine tunning performed. It’s a completely stock Explorer ST. My recourse was to pay $8,529.63 to replace the transmission. I do feel that if I had continued to operate the vehicle best case would be I was stranded someone where. Worse stranded on the roadway or highway.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The contact was referred to the dealer for additional assistance. The vehicle was taken to the dealer, where it was diagnosed, and the contact was informed that the transfer case had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 46,894.

Mileage: 46,894

When my vehicle reaches 60 mph the back end of my vehicle begins to sway excessively. Something may be wrong with the axle. It’s actually very frightening. Also, when my vehicle is running, I feel a slight puttering and then it quickly goes away as if somethings going on with the fuel pump. Lastly, my rearview camera sometimes looks a little blurry. I did take my vehicle to team Chevrolet in Swansboro, North Carolina where I purchased the vehicle. They stated something is going on with the axle and sway bar.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed the transmission was slipping and the vehicle was slow accelerate. The vehicle lost motive power. Additionally, the contact stated that the RPM was high while driving at low speeds. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 19,000.

Mileage: 19,000

2020 explorer Transmission needs to be rebuilt due to transmission failure. Hard shifting that causes car to jerk dangerously. Decreased ability to gain speed due to delays and inability to properly shift though gears. Issues started on April 2025 and have continued to get worse. Care only has a little over 36000 miles on it. It was bought brand new November of 2019. Car is currently at ford dealership being worked on but this is a known issue with the transmission on 2020 models. This should be covered at no cost to me but here I am stuck paying for most of it.

With no previous problems, over the course of the past two days the transmission has begun to hard and delayed shift in multiple gears between 10 to 75 mph. When slowing down to go through tolls this morning, as I accelerated, there was a sudden loss of power transmission and a loud rattling sound. The engine would rev in this case. I had to coast for about 150 ft before I regained control of my speed. Once I was slowing down to take my exit to get to work and wait at the light, when I attempted to accelerate to go through the light, I experienced another loss of power. However, this time the engine would not rev. Once in the intersection I was moving slowly. Had this happened (loss of power) while I was in the intersection or through the toll and someone was behind me accelerating, I could have been rear ended and injured. I am taking the Explorer to the dealership next Tuesday to find out if they can reproduce the issue. There are no warning lamps associated with this problem. The vehicle has not been inspected by any third party yet.

my car has been in the shop in Louisiana and Alabama, it has had a leak, and I have told them over and over about the jerky shifting etc, but it was never noted on any of the service, they said they have fixed the leak...but it continued with the jerking and slow to go into gear. then a couple of weeks ago I was driving down the road and the car wouldn't go, I made it home. I called the Ford service to make an appointment to have it checked again, and the service recall on the seatbelt. My appointment was for Tuesday morning July 1st, but on Thursday I hadn't heard from them, so I called, and on the following Monday they called me back to say the transmission was out and needed to be replaced, it would be 10K plus. So I got a tow to go pick it up and take to a transmission shop. They didn't even get the seatbelt issue resolved in the week it was there. Why didn't they check the transmission was bad while it was under warranty. It now has about 80K miles

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the vehicle stalled. The vehicle jolted forward while parking. The brakes were locking up. While driving 5 MPH, the steering wheel locked up. The 4-WD fault light was illuminated. The contact stated that the Pre-collision Assist, Hill Assist and Reverse messages were displayed. The contact stated that the failure was related to Technical Service Bulletin: 23-2174. The vehicle was taken to the local dealer, where it was diagnosed that the AWD actuator was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,156.

Mileage: 89,156

11/5/24 Transmission failed. Gear selector knob went unresponsive. Wrench light on dash came on. 1/2/25- new transmission received. 4/25/25- car hesitates going into reverse gear- 10 second delay. Still continues. 7/1/25- transmission starts slipping again. 7/2/25- transmission slamming while accelerating.

The contact owns a 2020 Ford Explorer. The contact stated upon shifting to park(P), the vehicle rolled and almost struck two pedestrians. The contact engaged the parking brake, and the vehicle stopped. There was no warning light illuminated. The contact stated upon driving to the residence and attempting to park near the garage door, the failure recurred, and the vehicle struck the garage door. The contact engaged the parking brake and the vehicle stopped. The contact stated that the vehicle then became inoperable. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 41,000.

Mileage: 41,000

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle jerked abnormally. No warning light was illuminated. The vehicle was taken to the dealer; however, the previous owner had previously taken the vehicle to the dealer for diagnostic testing, and the failure information was already in the dealer database. The contact was informed that the failure was due to transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. In addition, the contact stated the vehicle was purchased two weeks prior to the failure. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 47,000.

Mileage: 47,000

The rear axle is slipping when going up any incline and when traveling on regular roads has vibration they have a recall but say mine not covered when it comes from the same plant in question during the time frame listed

While driving at 50 MPH, the Powertrain malfunction light, Hill Start assist malfunction light , and PreCollision malfunction light came on. Took vehicle to Performance Ford, Randolph, NJ where it was determined that it was the front axle disconnect actuator assembly was broken. FORD is aware of this problem per TSB 23-2174 but has not advised the owners of the problem, at least not myself. The cost was $2946.61. This is a safety issue and should be addressed and repaired by Ford. Also had to rent a car for 3 days

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear axle horizontal mounting bolt, causing the rear driveshaft to disconnect. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

Mileage: 70,000

After maintaining a speed, accelerating just a bit, the steering wheel vibrates until i increase the speed. Twice I have had it into the shop after I purchased it and the Ford dealership said there is nothing wrong. It cost me the 2nd time. There is a recall on a bolt on the rear axle on mine and a steering bolt on another 2020 vehicle. Another mechanic said it could be the transmition not working properly. It drives down the road good except when accelerating a little. It sometimes has a hard shift into drive or reverse. Thank You

My 2020 Ford Explorer has 63,853 miles on it. My power train started to hard shift up and down out of nowhere on Wednesday June 18, 2025. It was fine in the morning before work and on my way home after work it started to hard shift.

I am filing a complaint regarding a safety issue with my 2020 Ford Explorer that was not properly addressed during a recall repair, leading to a dangerous situation. Vehicle Details Make: Ford Model: Explorer Year: 2020 Recall Repair Details In January 2024, I took my vehicle to Coconut Point Ford in Estero, FL, for a recall repair related to the rear axle horizontal mounting bolt, which was at risk of fracturing. The recall required the replacement of the subframe bushing and rear axle bolt to prevent driveshaft disconnection. Incident Description Recently, while driving under normal conditions, the bolt fractured, causing the differential to nearly detach from the vehicle. This failure could have resulted in a catastrophic accident. I am now facing a $6,000 repair bill for an issue that should have been resolved under the recall. Safety Risk The failure of the bolt and the near detachment of the differential posed a severe safety risk, as it could have led to a loss of control of the vehicle, especially at highway speeds. Dealership Response When I brought this to the attention of Coconut Point Ford, they stated that "bolts are not covered under the extended warranty." However, since this is a recall-related issue, I believe Ford is obligated to cover the repair costs. The service writer, Steve, has been helpful, but the resolution has been delayed. Additional Context I am aware of class action lawsuits against Ford regarding this defect, which allege that the recall fix does not fully address the issue and that the design is inherently flawed. Request I request that the NHTSA investigate this matter to ensure that Ford is held accountable for properly addressing this safety recall and to prevent similar incidents from occurring to other vehicle owners. Thank you for your attention to this serious safety concern.

The contact owns a 2020 Ford Explorer. The contact had received notification of NHTSA Campaign Number: 23V675000 (Power Train) and the vehicle was taken to a local dealer where the recall was repair was performed; however, several months later while driving 50 MPH, the rear axle bolt split in half. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the rear axle bolt was faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was no longer under warranty. The manufacturer was notified of the failure. The approximate failure mileage was 118,000.

Mileage: 118,000

While slowing, between 30-25mph the transmission downshifts hard and the vehicle jerks. This just began happening. No alarms or errors present on the vehicle. Regularly serviced with no issues.

Front axle boot defective and leaks grease causing steering instability and possible powertrain failure. Dealer charged $475 to fix/replace the part. Upon further research on-line, it is apparent that thousands of 2020 Ford Explorers exhibit the same problem and the manufacturer should be fixing this problem free of charge.

Vehicle accelerates rapidly at low speeds when attempting to slightly accelerate in slow speed area such as in parking lots. Transmission chugs shifts hard when trying to maintain speeds below 50 MPH. Transmission was rebuilt by dealer under warranty but same problem still exists. Dangerous and happens often.

The contact owns a 2020 Ford Explorer. The contact stated while reversing out of the driveway and making a right turn, the vehicle felt like the front axle was locked in 4WD Mode. The contact stated that the failure recurred several times while reversing out of the driveway. The power train warning light was illuminated. The vehicle was taken to the dealer, where the failure was confirmed, and the dealer diagnosed that the front axle and the front axle boots needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 78,950.

Mileage: 78,950

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds the transmission unexpected downshifted from a high gear to a low gear, and the vehicle lurched forward while attempting to decelerate. The TPMS warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.

Mileage: 40,000

When entering a roundabout, the vehicle failed to accelerate for a few moments. The vehicle then suddenly accelerated agressviely putting the occupants at risk for a collision with the oncoming traffic amd vehciles ahead of us, already in the roundabout.

On May 14, 2025, at approximately 72,000 miles, the vehicle began making a loud rumbling noise when put into gear and proceeding in forward or reverse. The rumbling\shaking would happen to a lesser degree if torque was maintained in the system and all turns were made while accelerating. The vehicle was immediately taken to the Ford Dealership. The transmission tech began to back up the vehicle, at which point the rumbling\shaking occurred and the tech stated that the rear differential (RDU) had failed. The vehicle was left at the Ford Dealership awaiting complete diagnosis. The vehicle was previously taken to the dealership on October 8, 2024, October 14, 2024, October 24, 2024, November 19, 2024, and December 16, 2024 to have the rumbling\jerking\slipping issues fixed and the complete drivetrain evaluated. On May 30, 3025, the owner was advised that the diagnosis was a failed rear differential and a failed transmission. As documented in NHTSA Safety Issue ID# 11655556, both front axles were just fully replaced replaced three times on October 2, 2024 (65,221 miles), October 16, 2024 (65,301 miles), and October 28, 2024 (65,597 miles) September to address issues with severe vibrations and rumbling which occurred when making turns and driving around curves. These severe vibrations and rumblings coupled with rough shifting and a hop\slip of the transmission when approaching 0 mph caused alarm and deep concern to the passengers in the car, so much so that they expressed fear for their safety as the vehicle shook and jerked. The axle replacement on October 28, 2024 included performing TSB 23-2174 to swap axle types completely by removing the Front Axle Disconnect Assembly. The rumbling\clunking\hopping\slipping persisted off and on after the replacement of the axles and transmission (TCM\PCM) reprogramming by the Ford Dealership. There were no warning lights or messages. The passengers were scared to ride in the car and the driver was nervous. Vehicle can be inspected.

Transmission harsh shifting and sometimes going into limp mode where vehicle will not accelerate even on the highway and at highway speeds- according to ford dealer their is no recall for this- vehicle has 64k miles but it’s a 2024 and apparently out of warranty- sometimes it will shift down to 1st gear at 55mph. No help from ford- dealership wants $180 just to diagnose problem.

While driving at highway speeds, my 2020 Ford Explorer ST began to hard-shift and hesitate between gears, resulting in a dangerous loss of power. The transmission would delay or fail to engage, making it difficult to accelerate or maintain speed, creating a serious safety risk for both myself and my wife while in traffic. After safely reaching home and placing the vehicle in park, the transmission completely failed. It would no longer engage Drive or Reverse and behaved as though it was in Neutral in all positions. No warning lights or error messages were displayed at any point before, during, or after the failure. The vehicle has only 85,000 miles, and the failure occurred just after the extended warranty expired. I have since learned that the 10R60 transmission in this vehicle has experienced similar issues in other Ford models, indicating a possible widespread defect. This failure could have caused a serious accident had it occurred at high speed or in heavy traffic.

The hill assist malfunction warning followed by multiple malfunction warning failures started about a two weeks ago since being inspected at the dealer. Other warnings include pre-collision malfunction warning and advance track malfunction warning occurs then a wrench appears on the top left of display screen

The vehicle’s transmission system has been malfunctioning exhi jerky, delayed, and unpredictable shifting behaviors, especially noticeable at speeds between approximately 27 an 30 mph and higher. At lower speeds, the jerking is less frequent, but as speed increases, the jerks become more severe and abrupt. These issues manifest during various driving conditions, including accelerating, decelerating, coming to a stop, and lane changes on highways and city roads. When the problem first occurred, the vehicle suddenly jolted in a manner that felt as if I had been rear-ended, causing a sharp, uncomfortable sensation akin to whiplash. The unexpected jerks cause the vehicle to surge or hesitate unpredictably, significantly affecting my ability to maintain smooth control. On multiple occasions, this behavior happened while I was slowing down at stop signs, red lights, or in traffic, with vehicles close behind me, increasing the risk of rear-end collisions. In one hazardous incident, while attempting to merge from the right lane to the outermost left lane in order to cross an intersection, the vehicle jerked suddenly and unexpectedly, nearly causing me to collide with multiple vehicles behind me. This loss of control was alarming and made it unsafe to continue driving in this condition. At the time of these transmission malfunctions, my children were passengers in the vehicle, which made the situation even more alarming due to the increased risk of injury to my family. To date, this transmission issue has been consistently reproducible during everyday driving but has not been formally inspected, diagnosed, or repaired by any dealership or independent mechanic. There have been no warning lights, messages, or dashboard indicators that signaled this problem prior to or during these events. The transmission system and related components are available for inspection upon request. Because of these unpredictable and unsafe transmission malfunctions, I am currently u

Vehicle continuously shows a fault for Hill Start Assist, AWD Mode disabled, AdvanceTrac fault, Park Sensor, AWD Module Failure, ABS disabled. These faults started showing 13/04/25. While in traffic, driver was giving the throttle gas. While giving gas, driver lost power, and noticed a ticking noise as car was losing power in normal drive mode. Driver could have potentially been rear ended, pushed into traffic, and fear that the vehicle will eventually have a brake failure; or have the brakes lock up on the car while driving that could also lead to fatality, or bodily injuries of driver, or civilians. After making it to destination, driver parked for the night. The next day driver started car all faults were gone. Driver then trashed car to dealership to see what malfunction the car had and everything was fine. Fault later appeared, and driver lost power again. Driver then proceeds to a nearby Auto store where driver had a diagnostic of the car. The store associate then tells driver that the car had a faulty PCM. Driver also notes that the car was Purchased used with mileage reported at 29,000 miles. Driver now has 57k miles. Though car isn’t new. It isn’t old. Being that it is used, car is and was practically new. Driver feels a car with low mileage should not be malfunctioning given the status of its components.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various highway speeds, the transmission experienced harsh downshifting from seventh to sixth gear. During the failure, the vehicle was shaking and vibrating abnormally, and decelerated unintendedly. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 35,000.

Mileage: 35,000

The contact owns a 2020 Ford Explorer. The contact stated while driving 75 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed and decelerated significantly while the RPMs increased. The contact stated that the incident was frightening for both the contact and her children who were also inside the vehicle. The contact stated that the check engine warning light was illuminated, and the message "Power Train Malfunction - Reduced Power" was displayed. The contact was able to pull over to the side of the road in a construction zone. The contact stated that upon turning the gear shifter knob to park(P), the vehicle failed to shift to park(P), and the parking brake automatically engaged. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 93,000.

Mileage: 93,000

As I was driving down the road I heard a pop and a loud grinding sound. I pulled over to check and was immediately stuck in park (in a turning lane on rt1 with a 4yr old and a 8 month old) even though the car was still in drive. The gear shifter would not come out of park no matter what you shifted to, they just flashed. I got the vehicle towed to a shop because I couldn't get ahold of anyone at the dealer. After describing to them what happened and a little research on their end, they discovered that this matched a recall that ford had already released in 2023 for the plant and year model that my car is. The recal number is 23S05. The warning light states that "park not available" even though it's stuck in park. Unsure why it didn't include my vehicle in the recall but being that im having the same problem as this recall, it should be included. Everything in the recall letter matched what had happened to my vehicle.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle started jerking while depressing the accelerator pedal, with the check engine warning light illuminated. The contact stated that the lights on the electronic gear shifter were flashing, causing the contact to pull over and restart the vehicle. The contact stated that during the most recent failure, the vehicle failed to accelerate, and the contact was left stranded on the road. Due to failure, the vehicle was towed to a dealer and was diagnosed with transmission failure. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 75,000.

Mileage: 75,000

Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.

The transmission, when slowing down from 3rd to 2nd gear is shifting really hard and jerking. I haven't noticed this when it upshifts, only downshifting. There are times when backing up it will also act like the brake isn't completely off. It will jerk and scoot until you put it in park and let it set for a minute and then start backing up again.

While driving the car made a grinding noise and experienced a brief loss of power. We were in two lanes of traffic, traveling at 65 MPH on an incline with a tractor trailer behind us. Then when reaching destination the car would not engage in park, but continued to roll. We were visiting our grandchildren’s house and they come out to greet us and my husband was getting out of the car as the car was still rolling. We drove the car to our Ford dealership and the manager drove the car and also experienced the car’s inability to engage in PARK. The Ford dealership inspected the vehicle.

* The component that appears to be malfunctioning is the driveshaft and/or related transmission system. I have experienced repeated issues such as abnormal jerking when switching gears, grinding or clunking noises, and jerking through the drivetrain with erratic RPMs before the vehicle regains power. These symptoms are consistent with problems covered in recent recalls for the 2020 Ford Explorer. The vehicle is still in my possession and available for inspection upon request. *The issues have made it feel unsafe to drive the vehicle, especially with children in the car. The unpredictable jerking and loss of power present a serious danger, particularly when accelerating into traffic or driving at highway speeds. I am extremely concerned that a sudden failure could result in loss of control, a rollaway, or even a serious accident. Another concern is the defect involving the driveshaft or half shafts that might disconnect or stop functioning. This disconnection can lead to a loss of drive power or, if the parking brake is not applied, a possible vehicle rollaway. *While I have not yet had the issue diagnosed by a service center, I have filed a lemon law claim, and I’m in the process of addressing the matter formally. The symptoms I’m experiencing appear to match known issues that Ford has already recalled for the 2020–2021 Explorer models. *The manufacturer has not yet inspected the vehicle, and no inspections have been conducted by police or insurance representatives. I am open to having the vehicle inspected by Ford or an authorized party as needed. *There were no warning lamps or messages displayed prior to the issues occurring. The symptoms—jerking, clunking noises, and erratic RPM behavior—began gradually over time, with the first noticeable incident occurring a few months ago. Since then, the issues have become more frequent and severe.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle was making an abnormal screeching sound underneath the floorboards. The contact stated while slowing down the vehicle stalled. The contact stated there was no warning light illuminated, and the vehicle could to be restarted. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred two more times. The contact stated that the last failure of the transmission had occurred several weeks ago. The vehicle was taken to the same dealer. The vehicle was diagnosed, and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 147,000.

Mileage: 147,000

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission failed to operate as designed, and the vehicle started losing motive power. The contact stated that the vehicle returned to normal functionality afterwards. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission oil cooler had failed and was leaking transmission fluid. The vehicle was not repaired. The vehicle was taken to a local dealer where it was diagnosed and confirmed that the transmission oil cooler had failed. The vehicle was pending repair. The contact stated that recently, while the vehicle was parked, there were oil stains found on the ground. The vehicle was not repaired after the most recent failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to the Manufacturer Recall Number: 20B34. The failure mileage was approximately 68,000.

Mileage: 68,000

Ford Customer Service Case: [XXX] The transmission presented multiple problems, and eventually completed failed. Hard shifting, failing to engage properly, jerking and jolting in gear. Failure to shift to Park after stopping. Failing to shift gears up or down while driving. Loss of propulsion all together after stopping at lights or stop-signs. This put our family at risk, losing power in traffic. No warning lamps presented until the failure happened. The vehicle was towed to the dealership, and transmission failure was confirmed. The dealership did supply an estimate for transmission replacement ($6300). The vehicle is currently available for inspection, and has not yet been repaired. The interesting thing is that all of these symptoms seem to be extremely common for this exact model based on research. Multiple TSBs were issued in relation to the same model and transmission, but no repairs were ever made or suggested for this particular vehicle. It appears there may have been a recall for other 2020 Explorer STs, but somehow this particular one was excluded from the list, but manifested the exact same transmission failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 15 MPH, the vehicle jolted and failed to shift into gear as intended while the gear lever was used. No warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.

Mileage: 78,000

Currently have my vehicle in for a recall notice and mentioned to the Ford service staff that the transmission makes a jerking motion when engaged in a low gear but no warning lights are lit up. Technician states I need an entire new transmission and my vehicle is just barely out of the powertrain warranty. Ford refuses to replace transmission on their dime because its out of warranty. However, I've researched and found multiple complaints of people experiencing the same problem that just barely out of warranty their Ford transmissions are failing and need complete replacement too. Why is this not a recall issue with Ford!? My issue could create a safety issue if it completely failed without warning while I was driving. A car transmission typically lasts between 100,000 to 200,000 miles, or approximately 7 to 10 years for most drivers, yet mine is only 5 years old and 65,000 miles when it failed.

See attached document for complaint

See attached document for complaint

At 84000 miles, just roughly 6k after my "extended warranty" expires ford says my transmission needs to be replaced. I had an issue with my transmission September 07, 2023, they looked at it verified it was slipping and the fluid was dirty but did nothing to replace it at that time acting like that was normal. Ok. It would have and should be covered under the warranty I paid for, they took advantage of me because I'm a women. I have the paperwork from that and I would like someone to reach out to me personally. On top of that there is a recall on other 2020 ford explorer with the exact same engine and transmission as mine. At 84000 miles I should not be looking at replacing a 10,000$ transmission! Especially when they should have fixed it the first time.

Powertrain malfunction/reduced power came on when I came home from work as I pulled in my driveway. The check engine light comes on and off for the past week or two prior to the powertrain malfunction.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 30 MPH, the transmission unexpectedly downshifted and the vehicle lost motive power while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the failure was linked to Technical Service Bulletin: 20 – 2305. The contact was informed that the A-clutch and transmission front support needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.

Mileage: 64,000

When driving the vehicle felt sluggish and the 4wd fault came on, on the dashboard. Decided to take it to the dealer and they inspected it and stated the front differential actuator needs to be replaced. It's a component that is electrical and it turns on the four wheel drive and turns it off when not needed. This should be covered by ford since it's a manufacturing error for putting faulty components to control the AWD.

When accelerating to enter the highway the car loses forward momentum and emits a loud grinding sound from the console area from the transmission

The contact owns a 2020 Ford Explorer. The contact's husband stated while driving 60 MPH, the brake pedal was depressed, and the vehicle failed to respond. The Forward Collision Avoidance Automatic Emergency Braking warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a possible sensor failure or transmission failure. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000.

Mileage: 37,000

I have 68,000 miles on car and car suddenly started making a thumping sound and jerking when braking. Slip also when driving at low speeds. The Dealership says it needs a new Transmission. I have searched online and found this is a common problem for this year and model.

The wiring is faulty. We have had electrical issues since buying this vehicle. The car is not old- I turned my car on put it into reverse and all these lights popped up saying there’s electrical issues and it can’t work and the brakes legitimately did not work. We almost went into traffic from a business with no ability to break. For a 4-5 year old car this should not even be a thing I feel like. And it should not be having this serious electrical issues. Everything electrical in the car is not working and the fuses are fine according to the mechanic. Si we are going down the list of issues that could be an issue. But he is saying the wiring could just be faulty. Which is scary because it almost cost me and my oldest child our lives.

The vehicle was driven to the destination and then turned off. Upon turning the vehicle back on and attempting to drive it, the vehicle vibrated and shuttered violently at times. The vehicle was looked over on-site before being driven to a mechanic for any loose parts or debris in the fender wells. The vehicle was able to be driven slowly to mechanic and only wide turns could be made or it would shudder and vibrate. After inspecting the vehicle, the mechanic stated that the front axles needed to be replaced and this would solve the issue. Approval for the front axle replacements to be completed was given to the mechanic and the soul was completed. However, the vehicle continued to vibrate and shudder in forward and reverse gears, especially when turning. The mechanic suggested to go to the dealership to get it checked out and reset/reprogram the PCM. The vehicle was taken to the dealer who looked it over and checked for a rear axle bolt failure and then sent it back to the original mechanic to swap the axles as they are unsure if the correct parts were installed. The original mechanic contacted the Ford dealership and ordered the front axles again and installed them. The problem persisted. The mechanic then attempted the completion of the TSB 23-2174 to see if that would help solve the problem. The vehicle was then driven to the dealership to have the PCM reprogrammed and the work completed by the mechanic reviewed. After leaving the vehicle at the dealership for several weeks and having the work completed, the problem persists. However, since this problem started, the transmission or drive train now slips or hips when coming to a stop right at 0mph. It also pops and jumps when taking off in the lower gears.the drive train behaves erratically and feels like something is loose or slipping or of place. The rough shifting and hop when stopping causes concern about the vehicle not stopping or shifting out of gear or into the strong gear or something is coming loose

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle felt misaligned and made an abnormal rubbing sound. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the dealer recommended the transmission be replaced. The manufacturer was notified of the failure and covered the transmission replacement. The dealer replaced the transmission. The contact stated that the failure persisted. The vehicle was taken back to the dealer, where it was test-driven, and the failure was duplicated; however, the dealer could not determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact related to the failure of Ford Campaign Number: 24N01. The manufacturer was contacted, but no further assistance was provided. The failure mileage was unknown.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked and jolted before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The contact was informed that the TCM needed to be updated. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

Mileage: 108,000

The contact owns a 2020 Ford Explorer. The contact stated that while the vehicle was stopped at a traffic light, the accelerator pedal was depressed, and the vehicle jerked with the transmission warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 56,000.

Mileage: 56,000

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the vehicle had started to vibrate abnormally. The contact stated there was no warning light illuminated. The contact later noticed that oil had leaked onto the driveway from the rear driver's side wheel well. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the subframe bushing had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 23V675000 (Power Train). The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall and referred the contact to the NHTSA Hotline. The failure mileage was approximately 84,000.

Mileage: 84,000

Transmission randomly shifts from gear to gear. Dealer says must replace transmission. Only 58k miles

At 56000 miles and 5 years 40 days, the transmission started downshifting roughly from 8 to 7. Apparently this is a common issue with the explorers. Ford extended the warranty to 5 years or 60000 miles, so by driving the car conservatively and not beating on it we inadvertently helped the transmission survive a little over a month past its warranty length. The transmission degraded towards complete failure quickly making it nearly impossible to get it to the repair facility safely.03

The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 30 MPH and attempting to decelerate, the vehicle independently jolted before downshifting into the 1st gear while the accelerator pedal was being depressed. No warning light was illuminated. The vehicle was taken to several local service shops; however, the vehicle was later taken to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.

Mileage: 66,000

Nearly all loss of engine power while driving on on a highway. Ford states these are the necessary repairs. The mechanic supervisor Verbally told me told me possible Engine coolant in cylinders 2 and 3. I requested photos, however none have been provided. I have not approved repairs due to the costs. Total Estimate for repairs is over $15000.00 Ford ecoboost engines have had a lot of recalls, for these same issues on other model Ford engines except the 2.3 liter 2020 Ford Explorer. (Rapid Coolant loss and leaking into the combustion chamber) causing the engine block to damaged. However, no recalls yet on the 2020 Ford Explorer. Cause REPLACE LONGBLOCK DUE TO INTERNAL FAILURE Correction REPLACE ENGINE AND ALL ONE TIME USE PARTS Estimate $ 11,534.51 EITHER PCM, HARNESS OR SENSOR BAD HEATER CIRCUIT OXYGEN SENSOR BANK 1 SENSOR 2 Correction REPLACE O2 SENSOR BROKEN EXHAUST PRESSURE SENSOR Correction REPLACE SENSOR Concern Critical Check Engine Light Is On And Running Rough Cause REPLACE SPARK PLUGS AND RECHECK Correction REPLACE SPARK PLUGS AND RECHECK Approved $ 605.56 Total estimate $ 15,863.61 Manufacturer Recall Issued Recall 23S23 Inoperative Rear 360 Degree Camera With A Blue Screen Imported From Oxlo On 12/18/2024 06:52 Approved No Charge I have not authorized repairs due to the high costs, and lack of guarantee of repair. Plus I'm still making monthly payments for another 15 months. Ford has not acknowledged cylinder manufacturing defects to engine block on the 2020 Ford Explorer. I'm at a loss.

The contact owns a 2020 Ford Explorer. The contact stated that on several occasions while driving at various speeds, the vehicle bucked forward and failed to drive as intended. The contact stated that there was no warning light illuminated during the failure. The vehicle was taken to the dealer twice to be diagnosed. The contact was informed that the transfer case and rear seal leak needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 99,000.

Mileage: 99,000

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 30 MPH, the power train warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the AWD module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 43,000.

Mileage: 43,000

Transmission had been slipping on and off for a long long time. Finally started slipping multiple times in a mile. Transmission needed replaced

Hard shifting up and down through the transmission shifting sequence. Multiple clutch friction codes and powertrain warnings from Ford service advisor on 3/10/25. Check engine light on. Vehicle mileage 58,735 under warranty but no communication from Ford Motor Company until we brought the vehicle to a dealership. 5-6 week projected repair process at this time. TSB’s on the 10R80 and 10R80 MHT transmissions reported back through 2020 MY. Claim started with Ford Motor Company 3/10/25 and claim number assigned due to mileage of vehicle under the 60,000 mile warranty termination point.

Hard Downshifting and Jerking. Valve body replaced 10/2024 for the same issue. Complaint filed at that time as well.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted and the vehicle jerked with the check engine warning light illuminated. The vehicle was able to be restarted. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 101,400.

Mileage: 101,400

Approximately 2-3 weeks ago (around time car hit 100,000 miles), I began noticing hard downshifts when my car was slowing down between 30-20 mph. It felt as if I was being rear ended every time I came to a stop, with a very forceful physical jerking sensation. I had my husband drive it to confirm I wasn't being paranoid, then had my dad drive it (who has been a mechanic for 40+ years) to get his thoughts. He determined likely a transmission issue and recommended I take it to my local Ford Service Center. Ford confirmed I had a P2704 code and recommended a full replacement of my transmission. I took it to an independent transmission center who confirmed the diagnosis (test drove to confirm hard shifts between 8-7 and occasionally 4-5), but did state the transmission could be rebuilt or repaired instead of fully replaced. On 3-4 occasions, I was attempting to accelerate but the car would not go forward, this occurred while trying to merge onto an interstate/parkway. Additionally, once, when I had my foot off both the gas and brake pedals (coasting), the engine aggressively accelerated on its own and I was in stop and go city traffic, which was terrifying. No lights ever came on the dashboard and no warnings were sent to my FordPass app. There has been a TSB issued (23-2250). I have 2 small children (ages [XXX]) in car seats and I am afraid to drive them around in my car. Thankfully, I have found someone to fix the issue, but it seems it's a very common problem with the 10R60 transmissions from 2020-2022 based on forums and speaking to mechanics. We have been a Ford Family since the 1970s, but this experience has made me never want to buy another one. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission downshifts very harsh every downshift. Took to dealer said transmission is out after 100,000. Transmission did go out on the way home from dealership service.

Transmission failed while traveling on highway. Causing loss of ability to maintain speed or accelerate while in traffic.vehiclw has approximately 82,000 miles. Dealer only reported dark colored fluid as reason to need replacement. No actual cause given.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was stationary, another vehicle collided with the passenger side of the vehicle and hit the rim. The wrench, the four-wheel drive, the brake, and the hillside warning lights illuminated after the crash. The vehicle was driven to the dealer. The vehicle was repaired for an axel that needed to be replaced, the module PMI was replaced, a revised part for the four-wheel drive shaft was replaced, and a module switch was replaced. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 61,800.

Mileage: 61,800

When my truck is decreasing speed/on the downshift, there is a very hard jerk. I took it to my local Ford dealer and was told there’s an issue with my transmission.

1. Component: AWD system – Front Axle Disconnect Actuator / Intermediate Shaft • Failure Type: AWD system failed, preventing power transfer to front wheels • Availability for Inspection: Yes, diagnosed and confirmed by Zeigler Lincoln Ford 2. On Thursday, [XXX], while driving in a snowstorm with my two children, my 2020 Ford Explorer AWD system failed completely, leaving us stranded on an icy hill with no traction or ability to move. • My vehicle lost all AWD functionality, causing it to become immobilized on an active roadway in hazardous conditions. • We were trapped between two semi-trucks that were also stuck, creating a high-risk situation where a collision or multi-vehicle pileup could have occurred. • With freezing temperatures and no way to move, we were at risk of hypothermia while waiting for a tow truck. This was not an isolated issue. Ford acknowledges this AWD system defect under TSB 23-2174, meaning this failure can happen to any driver under similar conditions, creating a major safety hazard. 3. Yes. The issue was diagnosed and confirmed by Zeigler Lincoln Ford, who determined it was covered under TSB 23-2174. • Ford has officially acknowledged this defect but has not issued a recall. 4. Yes. The vehicle was inspected by Zeigler Lincoln Ford, and the AWD failure was confirmed as a front axle disconnect actuator/intermediate shaft defect. • Ford issued TSB 23-2174 to address the defect, proving that this is a known issue. • However, instead of issuing a recall, Ford is making owners pay for repairs out of pocket, despite the serious safety risk. 5. Yes. Prior to the AWD failure, I received a wrench icon warning (Powertrain Malfunction Indicator) on my dashboard. • Error codes C0631 and C0633 were later retrieved by the dealership, confirming AWD disconnect failure. • I had experienced intermittent AWD traction loss in winter conditions, but the system failed completely during the snowstorm incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission jerked in and out of low gears, causing very harsh shifting and lack of acceleration. Service shop at dealership found metal shaving in the transmission and replaced the whole thing. Vehicle only had 50k miles on it.

Is making a noise and I have 2 incomplete recalls

When downshifting from 7th to 6th gear it jerks hard and fluid and everything seems ok

I have recently have experienced engine failure with the 2020 Ford Explorer 2.3 ecoboost engine. I was driving on a 4 lane highway, specifically on a bridge, and I experienced loss of power and acceleration. At that time, the engine light came on. I managed to get home, with the vehicle seemed as if in limp mode. I had my vehicle towed to the Ford Dealer ship. The service manager stated that they believe it is complete engine failure. He believes the failure is in the cylinder walls which is due to coolant intrusion in cylinders 2 and 3. His suggestion is to change the "long block" at the costs of $12,284,51. Also, he expressed a concern with the transmission. It might be an issue with the computer, or wire harness. Which would be $1091.81. Plus, a couple sensors, spark plugs. In all The total repair costs are $16,904.16. I owe about $9,500. Prior to this, in 2022 the Turbo went out. It was replaced under the warranty at that time. This was at 90,000 miles. After doing some online research. There has also been a class-action lawsuit involving the 1.5L, 1.6L, and 2.0L EcoBoost engines. Owners of these engines reported issues such as coolant leaks leading to engine overheating and, in some cases, engine failure. The lawsuit claims that Ford was aware of these defects but did not take adequate steps to address them. There are some fantastic videos on youtube that explains and illustrates the reasons for the manufacture defect and engine failure. [XXX] I am a high mileage driver of highways and interstates. I understand that vehicles will have normal wear & tear. I now have 190,000 miles and no longer under warranty. However, based on my investigation, and other similar complaints about the 2020 Explorer with the same or similar issues, I believe there could be a defect with the Cylinder head just like the other ecoboost engines. Other ford explorer owners will likely experience the same as the add miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX], with the wife and 3 grandkids in the car, as we made a left turn and were picking up speed suddenly the car downshifted to first gear. This jerked the whole car whipping the necks of everybody in the car and drastically slowed the car. Fortunately, the guy behind me did not rear end me, but almost. This scared us all. The car recovered and we proceeded the 15 miles home but several times the transmission seemed to have trouble finding the right gear. There were no lights or warnings on the dash. My wife said she would not drive the car any more. We parked the car until Monday, January 6. I drove the car to Tracey Langston Ford in Springfield and they have said I need a new transmission. This is a $6,700 repair out of my pocket. They have said they will reduce it to $6,000. Meanwhile, I still do not have the car and we have made it with one car for over 2 and one half weeks.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted, hesitated, and jerked abnormally. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHSTA Hotline for assistance. The approximate failure mileage was 97,000.

Mileage: 97,000

Cracked Transmission Cooler where hoses attach. Replaced/repaired at owners expense.

1. Yes, available for inspection. 4 x 4 issue. Front half shaft axel needs replaced, as well as hoses because of the change in the front half shaft design. My safety is at risk as when I'm driving the veichle it will randomly kick out of 4 x 4, and hill assist. I cannot make it up hills and slide everywhere. I have almost been into multiple accidents due to the failed system. Ford Dealership inspected the car, and diagnosed it. They said it's a known issue for the year and there is a TSB but no recall. They fix the sams issue frequently. Ford Dealership read the codes and wrote a order of the parts I need. No lights or issues prior to this safety issue. This issue causes all sensors to stop working, hill assist to kick out, auto hold to kick out, and causes the entire car to not work in 4 x 4.

2020 Explorer ST transfer case and transfer case module failed. Safety was a high risk factor for myself and anyone around me because when trying to make turns the vehicle slow way down like the brakes were being applied and the vehicle would violently shake. The vehicle has been inspected by a dealer and confirmed to be the transfer case and transfer case module. When this occurred there were several warnings, advancetrac fault, hill start assist fault, 4WD fault, ABS fault, and traction control fault.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was in to be repaired under NHTSA Campaign Number: 23V675000 (POWER TRAIN); the mechanic discovered metal shavings inside the rear axle differential fluid. The contact was advised that the rear axle assembly needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 68,000.

Mileage: 68,000

Received letter for Ford CSP 24N01 which states that the one bolt holding the rear end is at risk of breaking off under load. The letter then says if the bolt is broken or if any noise and/or vibration is present in the rear, to then bring the vehicle to the dealer. The dealer then stated that the bushing the bolt rides in is tearing at the top but the vehicle is not eligible for the CSP. The main issue is they will not quote just replacing the bushing but they are required to update the rear diff cover that accommodates two bolts and bushings (which is the CSP). I’m forced to either pay $1800 for the dealer to address this or just throw the CSP in the glove box and let the stress of the bolt take the abuse of a sloppy bushing and let my wife drive along until her rear end falls out. I would get the bushing replaced but the dealer is not giving that option. The bushing that is in the vehicle is DISCONTINUED due to a design flaw. How is this not a recall for all explorers of these years? Mine was built 02/2020 which is part of the Safety Recall 22S27.

I discovered a leak from the Transmission oil cooler. Diagnosed by Ford but not covered under power train warranty. Upon further research discovered the vehicle not included in the Customer Satisfaction program, Campaign #20B34 initiated by Ford Motor Company. If I had not discovered the leak, damage to the transmission would have occurred or caused the transmission to fail putting the occupants at risk of injury or death. Vehicle currently being repaired at my own expense.

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked while the transmission was shifting gear. There was no warning light illuminated. The vehicle was taken to the dealer several times; however, the dealer was unable to duplicate the failure. The contact stated while driving 30-35 MPH, the crash prevention system, the traction control system, the driving mode warning lights, and several other unknown warning lights were illuminated. The contact was unable to change the driving mode to the current driving condition. Additionally, the vehicle unintendedly switched from 4WD to 2WD. The contact stated that the failure had been recurring while driving. The vehicle was taken to another dealer, Jordan Ford (609 E Jefferson Blvd, Mishawaka, IN 46545), where it was diagnosed and determined that the AWD control module and the front axle seals needed to be replaced. The dealer informed the contact that the AWD control module replacement was not covered under the power train warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 28,000.

Mileage: 28,000

I have a previous file for this situation already submitted reference # 11626064. Since that filing I have had an additional occurrence of the same description. I also found a recall for 2021 explorers which sounds to be the same as what I have experienced , below is a reference to the 2021 Explorer recall. [XXX] Please confirm if the recall can be updated to include the 2020. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission stalls at high speed it seems as if it gose in to neutral

Mileage: 126,925

Transmission gose into limp mode when trying to pass other vehicles missed shift warning ⚠️ on dash also loud rattling noise from floor passengers side

Mileage: 126,925

First I started randomly getting lights come up on my dash hill start assist not available powertrain malfunction traction control reduced power took it to ford multiple times they tell me there is nothing wrong. Finally I have to have my car towed due to not going into gear yet again they still find nothing wrong same thing happens again we tow it home my husband looks under the car it is pouring fluid out of the front axel seal and the inner cooler. He checks the transmission fluid there is no fluid in my transmission. Call ford again get no answers as to why they have looked at my car multiple times supposedly checked transmission fluid and continue to tell me there is nothing wrong. Then I find out there are TSBs for both these issues yet can’t find anything on my car being in that recall.

Mileage: 102,207

Carr rolls when put in PARK until the Emergency Brake senses the roll and engages.

Oil change and service check was completed on 20 Nov 2024. Maintenance record shows transmission fluid levels passed inspection. Issue started on 23 Nov 2024. Driving at speeds of 65, 55, 45, and 35mph on a highway. When accelerating to the speed limit, a hard shift was noticed at around 45mph. When decelerating to stop light or to reduce speed due to traffic, a very hard shift was noticed. Around 25mph is the hardest shift. On 25 Nov 2024 while increasing speed from 42mph to 50mph, a very loud metal clanking sound was heard at the same moment a hard shift took place. A check engine light came on briefly and went away within one minute. I took the vehicle to a transmission repair shop to inspect the codes. Two transmission over temp codes were shown without the check engine caution light on. The codes were cleared and the vehicle was taken for a two minute test drive. Upon returning to the shop, when the vehicle was put into park, a rough gear shift was heard and felt throughout the vehicle. The two transmission over temperature codes were populated again after the test drive.

Transmissions “A” clutch failure diagnosed by Ford service department. There were no warning lamps indicating there was an issue Car start jolting upon acceleration and deceleration in 2nd to 3rd gear. Because of the jolting effect, especially upon deceleration, it put me at greater risk of an accident. Vehicle is only 4 years old.

Harsh downshift

When placing the car in park using the gear shift selector nob the vehicle rolls until the automatic stop feature kicks in. IF it does not roll you can easily push it. This is a continuous issue, parking by selecting "P" never works. You must set the parking brake, so it does not roll.

The transmission shifts hard when going at speed and slowing down through about 30mph. Sometimes it will not accelerate, like when passing another car. Overall poor transmission shifting. This is an ongoing issue.

I was on [SSS], right before [SSS], traveling back from visiting family for the weekend. My vehicle suddenly lost all power while I was in the fast lane doing highway speeds. Luckily I was able to get over to the sliver of shoulder while there was no acceleration and only a brake . Although I was able to turn the vehicle off and start it again to drive from Los Angeles to Sacramento, it was the most frightening moment of my life. I have multiple recalls on this vehicle that have delayed my ability to register it in my state. I do have an open court case with Ford but they have delayed the hearing date to over a year away. 2026. There are multiple issues with this vehicle and I have not been able to drive this SUV comfortably again since my power loss experience. There may be a safety concern for others who have this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving at highway speeds I have had a engine malfunction warning or a power train warning appear on my dashboard. The vehicle losses power and has a rattling sound when there is a loss of power. The vehicle steers fine but starts to slow down with the engine rpm dropping to zero. After a few seconds of gliding the engine resumes and I have full power. It seems to happen when I try to accelerate to pass. On occasion it has happened with other vehicles being in the lane I intend to move into or with another car following too closely behind me. I have looked on line about this problem and other people have noted the same problem. I brought the car in to Ford service they had the car for a day and ran it without finding anything. I am not surprised as it only happens occasionally. Of course the day after I had the car in for service it happened when I was driving.

The contact owns a 2020 Ford Explorer. The contact stated that upon coming to a complete stop, the vehicle inadvertently lost motive power. The service engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V069000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 32,000.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle began to jerk when downshifting without warning. The vehicle was taken to a dealer for another repair and the contact requested a transmission flush. The contact was later informed that transmission fluid had leaked into the transmission resulting in transmission failure. The manufacturer was notified of the failure and the contact was given a case number. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.

Mileage: 26,000

The contact owns a 2020 Ford Explorer. The contact stated while driving on several occasions at various speeds, the Power Train Malfunction - Reduced Power", "Pre-Collision Assist not available", "Hill Start Assist Warning" messages flashed on the instrument panel. The vehicle was restarted, and the messages continued flashing. The vehicle was taken to a dealer however, the failure was not replicated. The failure later reoccurred and the vehicle was taken to a dealer where it was diagnosed and determined that the transmission transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,149.

Mileage: 48,149

We bought this our ST in April and just our luck it has passed the 5-year mark.....no powertrain warranty for us, darn. On Wednesday, during the 30-minute drive home from work, my spouse reported a fault indicator on the dash related to 4WD or AWD being inoperable. This did not trigger the MIL, but diagnostics showed DTC C0631, identified in TSB 23-2114/2174. After a costly fix replacing the FADA with an intermediary shaft, the SUV will no longer be an "Intelligent 4WD" vehicle—seems like creative and false advertising masking a known engineering failure identified by many on the internet [XXX] ). The first sign is a FADA leak. The TSB states that customers can continue to drive, so I took the vehicle for a drive, only to find myself abruptly stalled in traffic after about a mile. I tried to restart the vehicle several times, but nothing happened. After waiting about five minutes and calling my spouse, I tried again and was able to start it. It felt like it was in "limp" mode, as it had issues accelerating, so I slowly drove home. When entering the driveway, the vehicle could barely make it into the parking spot. As I pulled in and applied the parking brake, the vehicle was idling and started squealing so ear-piercingly loud (maybe SSM 51419?) that I was shocked and quickly shut it off. Later, I started the vehicle again and noticed it was knocking now, but the squeal was gone and didn't reproduce. The vehicle was towed to the local Ford dealer, and after reporting my experience and their troubleshooting, I've been given an incredible ~$8,000 estimate for repairs. The technician claims that the VTC phasers, a fix from TSB 23-2058, are the additional corrective action for the stalled engine, lack of power, and engine knock noise. Ford knows the VTC phasers are design flawed, they've redesigned them multiple times; Ford TSBs have been available for this issue on this website for other engine models for over 10 years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Multiple advanced service warnings. Dealer states it’s the AWD module that needs to be replaced.

Harsh down shift 7 gear to 6 gear. Apparently ford knows of the issue. Very expensive repair due to Ford’s negligence

A couple months ago I started having problems with the turbo kicking out and having no power. I let the vehicle sit for a while before being able to get someone to look at it. Once the mechanic looked at it, it was determined that the catalytic converters were clogged and causing problems with the turbo or engine. The vehicle had started blowing out with smoke from the exhaust at this time also. After having the cats cleaned, the vehicle ran but was still kicking out white smoke. After driving it the first day it was now back to low power and low oil pressure light is kicking in more white smoke was coming out of the exhaust. I parked it 100 miles from home and having it towed for the second time

The vehicle is equipped with electric power brakes which will intermittently stop working resulting in no power brakes. It doesn't warn you that the pump has stopped working just a very hard brake pedal and no braking effort, failure to slow down.

Engine / Transmission constantly kicking when accelerating. Brought it to Ford Dealership multiple times for this issue. Told there is nothing wrong with the vehicle.

recall in 2022 on rear bolts breaking was done bolts was replace. how ever new bolts are breakng as well, and dealership has put out report but only if rear bolts brake at this time u wreck the car , note two cars has crash do this when i ask they said the not replace them unless they break this incluedes bolts in upper and lower control arms, and related compontents, now why would say replace the bolts but wait untill they break makes no sence to me as total loss control can happen bolts should be replace with stanless steel , mettle wont rust or seze up , my resuch pulled up 5 car crashs all was hurt no one died so what must happen dose people neeed die , ? this must be taken care of asap cars are not safe , and this leads me to bigger probem front end uses same bolts yeat we have no idea how many bolts was replaced and never documented,

The contact owns a 2020 Ford Explorer. The contact stated while accelerating from a stop, there was a screeching noise coming from the transmission and the vehicle experienced hard shifting. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was transmission fluid leaking from the transmission oil cooler. The contact was advised that the transmission oil cooler was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,000.

Mileage: 47,000

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lunged forward and jerked upon releasing the accelerator pedal. The contact stated that on one occasion, the SRS warning light was illuminated. The dealer was notified of the failure, but no service technicians were available to inspect the vehicle. The vehicle was then taken to an independent mechanic, where it was determined that the failure was related to NHTSA Campaign Number: 23V069000(Power Train), and the contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 96,500.

Mileage: 96,500

The transmission failed on my 2020 Ford Explorer with only 66,000. Ford knows there is an issue with the snap ring inside of the tranmission but won't do anything about it. This is a vehicle that is less than 5 years old and 6,000 out of warranty. There was no warning to the transmission going out, I was on my way to work and my car downshifted very hard and lost all power. I was on the 4 lane highway and thankfully was able to get over to the side of the road safely and call my husband. There were no warning lights or messages displayed but clearly the transmission was bad. I took my vehicle to my local Ford dealer and they confirmed the snap ring had come unseated and I was going to need a new transmission. I took it to a local transmission shop to get a second opinion and they also confirmed the same thing. I called Ford Customer Care and they weren't able to help. She stated there is a TSB out for this issue but no recall at the moment so they wouldn't cover anything under warranty. I paid $5,400 out of pocket to fix a repair that Ford knows is going on and that could have been a major safety issue, had I not been able to get off the highway.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 55 MPH and slowing to exit the highway, the vehicle downshifted hard, and the vehicle was jerking. The contact stated no warning light was illuminated. The contact stated that the failure was recurring and was occurring while slowing down or while accelerating. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that there was coolant intrusion into the transmission and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds and attempting to accelerate, the vehicle was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the main control valve had failed and needed to be repaired. The vehicle was repaired but the failure persisted. The vehicle was returned to the same dealer where it was diagnosed that the CDF clutch bushing had seized. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 25,000.

Mileage: 25,000

We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the transmission experienced hard downshifting while depressing the brake pedal. The contact stated that the over time, the failure also occurred while depressing the accelerator pedal. The power train warning light was illuminated. A local dealer was notified of the failure and the contact was informed that the vehicle could not be seen until the end of the month. The manufacturer was then notified of the failure and informed the contact that the vehicle would not be covered under warranty. The vehicle was taken to an independent mechanic where a leak was discovered in the transmission. The vehicle was not repaired and remained with the independent mechanic. The failure mileage was approximately 52,500.

Mileage: 52,500

2020 ford explorer police interceptor utility 27k miles has a broken differential bushing and axle bolt which in turn has cause the axle to fail thankfully not on the highway at full speed. This issue has a recall 22S27/22V255 but our vehicle and vin # aren't included in the recall even tho same issue is being reported. What can be done to add the other vins to this list because it is EXTREMELY DANGEROUS TO DRIVE UNDER THESE CONDITIONS OF UNKNOWN BUT POSSIBLE FAILURE

-Transmission fluid leak -Trans cooler broken/cracked -Check engine light never came on (I had to discover this problem by a noise I was hearing) -Problem has been prepared by auto mechanic ($2,600). I have read there has been a recall for 2020 explorer models but my VIN is not included (should it be?). Attached youtube video shows the problem and mechanic states it’s been a problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs

odd jerking during acceleration and deacceleration. More prominently noticed at 35MPH during deacceleration. Difficulty changing gears. Odd noises. Check engine light went on at

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The contact also stated that the power window control switch failed to function properly. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer. The vehicle was diagnosed, and the contact was informed that the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,518.

Mileage: 59,518

When slowing down around 27mph car downshifts so hard it jerks. If someone would have been behind me they would have probably hit me.

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 40 MPH, the accelerator pedal was depressed, and the contact heard an abnormal sound coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that there were metal shavings inside the differential. The contact was informed that the differential needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 64,158.

Mileage: 64,158

Transmission does a hard downshift from gear 7 to gear 6. There is a TSB bulletin for it but no recall. Car is under 100k miles but out of warranty and estimated to cost $3500 to repair. Also, the screen and backup camera frequently freeze or go black

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the parking brake inadvertently activated. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was towed to the dealer where it was diagnosed as a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000. Parts distribution disconnect.

Mileage: 54,000

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

While driving down the road at approximately 45 miles per hour, the Explorer sounded as though gears were stripping. The vehicle lost power and we had to quickly pull over with vehicles behind us. We were able to put the vehicle in park and return home around 10 miles away. It is now hard shifting while decelerating around 30mph. It was a very scary situation with children in the car and almost being rear ended due to a known Ford issue, but Ford states they are unaware of these issues.

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was parked, the contact noticed fluid leaking underneath the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission cooler was fractured. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 23,000.

Mileage: 23,000

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the charging system fault warning light illuminated, and the vehicle independently shifted into to park(P) and stalled. The vehicle was towed to a dealer. The vehicle was diagnosed with a battery junction box and fuse failure. The vehicle was currently being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

Mileage: 50,000

AWD system binding at low speeds, backing out of parking space, shift to drive, then vehicle suddenly lets loose the lurches forward. Known issue with front axle disconnect actuator present. Code C0631 - Front Axle Disconnect Actuator

Our explorer has had cascading warnings each time we drive the car for the past 7 days. Sometimes it takes a mile, sometimes it is immediate. The safety warnings include: 4-wheel drive fault, passenger air bag fault, forward Collision avoidance not working, powertrain malfunction, restraint indicator light warning, pre collision assist- . Not all appear each time, and some change ( 4wheel drive fault/ power train malfuntion- restraint warning/ airbag seem to alternate. Power train shows with restraint. 4 wd malfunction shows with airbag). Each time it occurs the airbag warning illuminates. Dealer cannot work on it until July 16th. Sounds like tsb 23-2174, but have been unable to codes when I stopped by a dealer Before July 1 we had no warnings. 48,582 miles. When faults appear- most systems appear to work, have tried 4wd and other modes and they appear to work. But cruise control, seatbelt chimes and others do not work.

While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.

I was going on the hwy speeding up with the traffic , my Explorer was at 8 gear of 10 atound 60 mph when it dropped to 1st gear and the truck started to break hard , after one second or two all gears started to go up one by one . No one was hurt or crash

Vehicle "service required" light (wrench) displayed on vehicle when commuting from work to home on a Friday. Light went off next time vehicle was used, so vehicle was used to commute from home to work. During this commute, light came on approximately 25 miles from home, and then 25 miles from work (commute is 32 miles 1 way). Driver stopped vehicle and once vehicle turned off, light went off. Local Dealership was contacted (Ryan) was able to diagnose issue over computer, stating 1. the vehicle (parts are not communicating with each other) and then the light is from transmission pump overheating. He stated this is common (transmission issue) with 2020 Ford Explorers. I did research and this is correct. We agreed to bring vehicle in to be checked out instead of driving it any further. I also asked if any dealer vehicles were having issues filling up fuel at the local gas station (they fuel all vehicles there), since recently the gas pump would stop filling after 2-3 gallons when vehicle was further empty. I said this has happened 3-4 times in the last few weeks (vehicle is filled up 2x a week). Upon review, Ryan found 2 TSB (bulletins) for the vehicle and explained these are again issues with this vehicles. 1-TSB 20-2337 Automatic Transmission Clutch, Coolant Pump. 2-TSB-22-2433 Fuel filler neck and housing for the fuel filling system. I have contacted number given by previous Service Manager (Jim) 1-800-392-3673 and either customer service personnel where: upset I received this number, stating this is a dealership only number to call them. Finally given the information since vehicle was fixed/corrected prior to contacting them (dealership personnel requirement) they were not able to help-stating the department helps in financial situations only. Phone calls to the above number 3-5 times. I research and found a general number for Ford (866-436-7332), getting case [XXX}. Cust. Service Specialist Amber told me they will not help and to contact INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.

Mileage: 77,500

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no additional assistance. The approximate failure mileage was 77,500.

Mileage: 77,500

When braking and slowing down between 30-25 mph the transmission catches and feels like it “bucks”. Almost to a sudden stop and I’m afraid the cars behind me are going to rear end me. I took it to my local Ford dealer where they reprogrammed and reset adaptive tables, then told me to drive it like this for 500-1000 miles to see if it worked itself out! I feel this is dangerous! I have an extended warranty 5 yr/ 60,000 miles, I’ve owned it 4 yrs with approximately 30,000 miles on it. Ford needs to just fix it!

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating, and the message "Power Train Malfunction" was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Additionally, while operating the vehicle, the back-over prevention camera display screen failed to display an image, causing a visibility hazard for the driver. The camera was replaced on several occasions, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 9,000.

Mileage: 9,000

Ford dealer said one of the clutch's is failing. When getting up to speed it shifts fine. But when slowing down, there is a loud bang/jolt around 30 mph. The car is only 4 yrs old. This should not be happening.

The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the transmission unintendedly shifted into neutral(N), and the vehicle stalled. There was no warning light illuminated. The contact depressed the accelerator pedal, but the vehicle failed to respond while the engine revved. The contact turned off and restarted the vehicle and pulled to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.

Mileage: 75,000

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 65 MPH, the vehicle was making an abnormal humming noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission cooler had cracked and needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that the manufacturer was aware of the failure and had issued a Technical Service Bulletin; however, the vehicle was no longer covered for the repairs under warranty. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

Mileage: 75,000

Was driving vehicle and during acceleration, heard a loud bang. No warning lights came on in the small distance I continued to drive into a gas station to safety evaluate the vehicle and find the cause of the sound. Entire contents of transmission fluid pan leaked onto the ground at the gas station that the fire department had to be called to help clean and car was towed to dealership. Still no warnings at this time and car had been to dealership for oil change just few weeks prior. When care was finally turned on days later at the dealership I received a warning that the powertrain control system has detected one of the transmission shift solenoids is not responding as expected. The dealership then informed me that there was a hole in the pan and that the entire transmission needs to be replaced on a vehicle less that 4 years old and 73,960 miles on it. Per the dealership it appears as though there was some catastrophic failure inside the transmission that shot off something and damaged the pan from the inside. I believe this to be an faulty issue with Ford Manufacturing and believe that they should be at least partially liable for the cost to repair.

The contact owns a 2020 Ford Explorer. The contact stated while driving 30 MPH, the vehicle experienced an unexpected downshift and seized in low gear while the RPMs became significantly elevated. Additionally, the vehicle experienced hard shifting and shuddered while driving. There was no warning light illuminated. The contact was able to continue driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,100.

Mileage: 61,100

2020 Explorer VIN: [XXX] Summary [Recall] Back Over Prevention: Sensing System: Camera Description The remedy is under development. Owner notification letters are expected to be mailed june 26, 2023. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 23s23. This recall expands and replaces nhtsa recall number 23v-022. Vehicles previously repaired under 23v-022 will need to have the new remedy performed. Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov. Read less

While in motion a 4wd fault is detected that also makes forward pre crash unavailable. The fault resets when the engine is cycled and remains out for sporadic amounts of time I.e one week, one month, three months... Due to the fault resetting the dealer is unable to confirm cause and the sporadic nature make it difficult to replicate. The dealer was given a DTC 0f C0631-7F but was not able to verify it do to the code not being present at time of service. There is an Internal Tech. service bulletin for said code but is only before if code is present at time of service

Transmission cooler is leaking, hairline crack in cooler line on external cooler on transmission we looked online and it said 2020 ford explorers 2.3 engine that was a recall but says my specific vehicle isn’t recalled but i believe it should be.

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle was vibrating abnormally. The vehicle was taken to an independent mechanic where the alignment and other unknown maintenance were performed. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. Parts distribution disconnect.

Mileage: 70,000

The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership

The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership

An unintentional powertrain control module (PCM) reset occurred while the vehicle was in motion and resulted in park system damage. The entire transmission needs to be replaced.

The contact owns a 2020 Ford Explorer. The contact stated that after pulling into the driveway of the residence, the vehicle failed to shift into park(P). The vehicle was turned off. The vehicle was taken to a dealer, where it was diagnosed that there was parking system damage within the transmission, and the transmission shaft needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 23V069000 (Power Train). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2020 Ford Explorer. The contact stated while driving 15 MPH, the vehicle failed to accelerate and there was an abnormal cracking sound coming from underneath the vehicle. The contact was able to pull to the side of the road. The contact stated that upon inspecting the vehicle, she became aware that the rear axle had detached. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.

Mileage: 22,000

Ford changed a part that my vehicle has and now the new part does not have my sensor and requires my car to be reprogrammed.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated while driving 20–30 MPH and downshifting, the contact detected an abnormal clunking sound coming from the vehicle. The driver pulled to the side of the road. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,160.

Mileage: 69,160

Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.

Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.

The contact owns a 2020 Ford Explorer. The contact stated while driving and shifting to another gear it was difficult to shift and jolted the vehicle. There was an abnormal clunking noise detected. The maintenance light was illuminated. The vehicle was taken to an independent mechanic who stated that a transmission replacement was needed. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced but was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 44,000.

Mileage: 44,000

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 10 MPH, the vehicle lost power and would not shift out of gear. The contact stated that he observed a whining noise emanating from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the residence. The vehicle was taken to a dealer where it has not yet been diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.

Mileage: 63,000

The Police Department where I work is experiencing a high quantity of AWD Module error messages on our 2020 Ford Explorer Interceptors. We have 14 of these vehicles and so far 5 of them have had the same issue. The latest vehicle with the error is the VIN number above. An internet search on the issue states that the AWD system is not functioning properly and recommends service ASAP. Even though we have extended warranties up to 60K miles, the issue is not being covered. We are told that the AWD module is not part of the drive train and therefore will not be covered. In all instances the module has been replaced and re-programmed. The best deal repair cost we have found at our local Ford dealerships is $698.00. Has this issue been submitted or at least investigated for a recall? The date of the LATEST incident is shown below.

[XXX] [XXX] Description On your vehicle, a rear axle bolt may fracture. Safety Risk If your vehicle was previously repaired for this issue under recall [XXX] to apply the electronic parking brake when the vehicle is shifted to park, a further repair is needed to prevent rear axle bolt fracture. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft or half-shafts may become disconnected, resulting in loss of transmission torque to the rear wheels. Transmission torque is necessary to hold the vehicle in park and is also needed for the vehicle to move forward or backward. Loss of the vehicles forward power increases the risk of crash and injury. The loss of the primary park torque will allow the vehicle to roll in park if the parking brake is not applied, increasing the risk of crash and injury. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer for the repair of the rear axle bolts free of charge parts and labor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle has 91000ish miles and I have been told by the Mall of Georgia Ford dealership my vehicle has failure in the transmission. This is a 2020 its is a 4 year old car there is no way the transmission should be going out in only last 4 years. This is our family car most of the miles are from the Hwy. I live in Atlanta Ga. This issue could have left us stranded in the middle of a 6 lane highway. Possibility resulting in a major multiple car pile up. Based on my research this is a known problem with late model Ford Explorers it is unknown if this has been inspected by. The manufacturer, police, or insurance. There was not warnings or lights that notified me of a problem. Thank you for your consideration on making Ford recall theses vehicles.

I purchased a used 2020 Ford Explorer ST. The vehicle is having significant transmission issues and I’ve owned the vehicle for five months. This is absolutely a safety issue as at times, the vehicle stalls while merging into traffic, which could cause an accident. The vehicle also sometimes downshifts randomly while traveling at highway speed, which could also cause a serious accident. I have contacted Ford and they are refusing to fix the issue and said I am responsible for all costs associated to the problem. The transmission in this particular model (10 Speed) has numerous issues and is the subject of several safety bulletins. Ford is well aware of the problem, but has not provided a remedy for this issue and has not issued a recall. Brand new, this vehicle costs approximately $64,000 and has significant safety issues approximately four years after it was built. I used this vehicle to transport my family, including my infant daughter. I believe Ford is putting my family and other families at risk by refusing to provide assistance. It should be noted, the powertrain warranty for this vehicle is 60,000 miles or five years (whichever is first). My problems began at 62,000 miles and they said there is nothing they can do. I am a police officer and my wife is a nurse. It is embarrassing and shameful that Ford would allow this vehicle to continue with these problems and not provide a remedy, even outside of warranty.

[XXX] My Ford Explorer had engine failure on the highway, just as I had entered it. The dashboard read powertrain malfunction, engine overheat, and service engine. My vehicle went from 60 mph to almost a complete stop on the highway. I had almost a dozen cars nearly rear end me as this happened. Getting off the road was just as dangerous as it only went 10mph max on the busy highway I was nearly hit several times. The vehicle was taken to an automotive shop for diagnosis. There was oil in the coolant tank and cracked head gasket, needing a new engine. The automotive shop called the ford dealer to confirm it was under warranty and was towed to the dealer at my expense [XXX]. Was told February 9th that parts were ordered for repairs. I asked the service rep Mike for a list of parts being replaced and the cause of the engine failure, he would not give me an answer and said he'd call me back. [XXX] I then asked Crystal R at Ford customer service the same questions, she said she would get back to me [XXX]. As of [XXX] Ford customer service representatives, and employees at Red McCombs Ford have gone no contact with me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our 2020 Ford Explorer has experienced two recent Powertrain issues Event 1: 1/28/24 ~5:20pm EST Location: Highway Situation: - Following a ~200+ mile road trip our vehicle was on the last mile of highway driving - As we started to move from the middle to right lane to exit the highway, the vehicle lurched, the dashboard lit up (with a wrench icon), the vehicle speed dropped to 40-45mph in an instant, and the RPMs revved from 1-2K to ~4K - We pulled onto the shoulder and stopped - After stopping the car, we nursed the car (at low speed and high RPM) home (a total of ~3-4 miles) - The next morning the car was started, the light was off, and we took it to a Ford dealer - The dealer had the car until 2/15, at which point they replaced an Automatic Transmission Internal Wiring Harness and Solenoid Event 2: 2/24/24 ~5:00pm EST Location: Highway Situation: - Following a ~1K mile road trip our vehicle was ~30 miles from our destination - We were traveling in the left-hand lane at highway speeds when again the vehicle suddenly lurched, the dashboard lit up (with a wrench icon), the vehicle speed dropped to 40-45mph in an instant, and the RPMs revved from 1-2K to ~4K - Despite road traffic we pulled across three lanes of traffic to the shoulder, where we stopped the vehicle - After bringing the car to a complete stop, we turned the vehicle off and restarted the engine - The wrench light was off, so we started to reenter traffic in the right lane; after travelling ~50 yards at climbing speed, the dashboard lights lit up (with a wrench icon and engine light icon), the vehicle speed held ~40-45mph, and the RPMs revved around 4K - Being within ~1/2 mile from the highway exit, we managed to the nurse the car (at low speed and high RPM) to a gas station where it was flat bedded to the same dealer - As of this writing, there has been no diagnostic activity nor timetable for the vehicle’s repair

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was started and in park(P) in the driveway, he exited the vehicle to retrieve a package left inside the residence; however, when he returned, the vehicle had rolled down the driveway and struck a light pole across the street from the residence. The contact stated that the vehicle was still in park(P) and the engine was still running. The contact had taken the vehicle to a local body shop. The vehicle was repaired. The contact had not called a local dealer or informed the manufacturer of the failure. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) several months after the failure. The contact related the failure to the recall. The failure mileage was approximately 5,600.

Mileage: 5,600

I have had the blue screen sensors replaced 3 times. This has been a recall. Now my front camera is having an error code. Yeh blue screen came on while backing up and I hit a rock. They say it has been fixed but now it is still occurring with the radio freezing and the front camera producing an error. The dealer says there’s no current fix and they have an unable to reproduce it when it is at the dealership because it happens intermittently. I have had the driveshaft replaced and the transmission I am unable to trade this car and due to the multiple safety issues and transmission issues, this car has such a long repair history that it is priced up below market value. I am afraid that I am going to have another accident or something is going to freeze up at an in opportune moment and causes collision as it did before.

Out of nowhere, there was an issue with downshifting between 4th and 3rd gear. A loud clunking noise started every time on the downshift. I took it to a transmission shop, they diagnosed that there was significant issues downshifting from 8 to 7, 7 to 6, and 4 to 3. I was notified it was still within manufacturers warranty so I took it to a ford dealership. They felt the issue when test driving it then notified me that it needs “a total tear down of the transmission” but didn’t tell me the specifics of the issue. All of this happened without any warning lights showing on the dash.

On 02/05/24 my 2020 Explorer XLT alerted me that the pre collision assist was not available, to service advancetrack, Hill Start assist not available, 4wd fault service required, and to see manual. The alert went away after I restarted the car, but it came back on again 02/06/24. In addition to the alerts on the dashboard, the vehicle had delayed acceleration after standing at redlights. I took it to the dealership who told me I needed part #7p238 MOD ASY DRV LN CONTR, they also informed me the part was not covered under my extended warranty plan. I called Ford manufaturers directly, spoke with Miracle who informed me that Ford would not offer any financial assistance with replacing this switch. The price is $770. The vehicle has 70,666 miles.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and several unknown dealers were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Randomly one day, the transmission started lurching on downshift between gears 3 and 4. This pattern continued, regardless of driving status without any malfunction indicator lights. This sudden downshift, lurching, caused a rapid decelleration in the vehicle causing me to step on the brakes while in traffic to address the issue. The vehicles issue was identified and confirmed by the dealer and is currently being addressed with no solution being presented. As previously mentioned, this mechanical issue happened suddenly, without any sort of warning lamp or message and without any previous issue and appeared randomly, on a commute home from work.

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who checked the vehicle visually and became aware that there was fluid leaking from the differential onto the driveshaft. The mechanic referred the contact to a dealer to have the vehicle diagnosed. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V154000 (Suspension). The manufacturer was informed of the failure. The failure mileage was approximately 65,000.

Mileage: 65,000

The contact owns a 2020 Ford Explorer. The contact stated while driving at undisclosed speeds, the passenger’s side rear brakes were scraping. There were no warning lights illuminated. The vehicle was taken to the local dealer for NHTSA Campaign Number: 23V675000 (Power Train). The vehicle was repaired; however, the brake failure persisted. The manufacturer was not notified about the failure. The failure mileage was approximately 40,000.

Mileage: 40,000

Transmission failure at 48k miles under normal driving conditions. Down shifts from 7th to 6th gear you hear noticeable clunk and vehicle jerks as described under Ford TSB 20-2337

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the pre-collision assist, service engine, four-wheel drive service, and advancetrac service warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the front axle. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2174. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.

Mileage: 60,000

The contact owns a 2020 Ford Explorer. The contact stated that upon starting the vehicle, unknown warning lights were flashing. Additionally, the vehicle failed to shift into drive as needed. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 42,000.

Mileage: 42,000

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle independently downshifted without warning. The vehicle also hesitated or lost motive power upon depression of the accelerator pedal. The contact stated that the vehicle jerked forward before resuming normal driving operation. The vehicle was taken to the dealer where a diagnostic test was performed. The dealer later diagnosed the vehicle with transmission failure and informed the contact that the vehicle was not under recall. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained in possession of the dealer. The failure mileage was approximately 119,000.

Mileage: 119,000

The contact owns a 2022 Ford Explorer. The contact stated while driving 55 MPH, the vehicle started to shake abnormally. While driving, the vehicle lunged forward without the accelerator pedal being depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the transmission needed to be rebuilt. The software was reprogrammed and set for the parking brake to remain engaged. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 63,000.

Mileage: 63,000

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Power train malfunction (wrench) indicator came on. I eventually slowed down and when turning sharply, I could feel some grinding. I didn't want to drive any longer than necessary and got the vehicle to a shop. There was a bulletin for this problem-23-2114 requiring replacement of multiple parts including intermediate shaft and half shaft. Considering this was in the front end drive train, I was very concerned this could have affected the steering ability.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was violently jerking. No warning light was illuminated. The contact stated that the rear axle bolt had previously been replaced; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,200. VIN tool confirms parts not available.

Mileage: 107,200

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle jerked and shook excessively. The contact stated that while depressing the accelerator pedal, the vehicle lost motive power and failed to accelerate as intended. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

Mileage: 70,000

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that after he started the vehicle, the vehicle failed to shift into drive (D), reverse (R), or neutral (N). The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Mileage: 80,000

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that while the transmission was shifting gear, there was an abnormally loud grinding sound coming from the front-end of the vehicle. There was transmission fluid leaking underneath the vehicle while the vehicle was idling. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the transmission cooler had fractured and needed to be replaced. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10185994 (Power Train, Equipment) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the Customer Satisfaction Program. The repair was not covered under warranty. The approximate failure mileage was 31,000.

Mileage: 31,000

The contact owns a 2020 Ford Explorer. The contact stated that with the vehicle in park, the vehicle started reversing independently. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to several faulty parts inside of the transmission. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 78,000.

Mileage: 78,000

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The 4WD/Powertrain service wrench appears on the dash of the car along with multiple other warnings “Service Advance” The AWD module has been an issue with 2020 Ford Explorers around the nation, locally as well as the Ford Service Techs brought to my attention. This AWD module has been replaced and fixed multiple times on my own personal vehicle but still manages to not function correctly. While on the highway, my car was going 65-70 mph and suddenly stops accelerating and slows down to 40 mph without driver having control of the matter. Acceleration does not occur until foot is off the pedal and the RPMs are back down to 1000 and slow acceleration occurs. The AWD module has had issues on the 2020 Ford Explorer regardless of mileage. It occurred at 7,733, 9,569, and 30,351. Again at 64,000 miles and again at 93,276 with lights coming off and on in between but after a while lights shutting off and car functioning normally. This is an electrical, technical issue that messes with the speed of your car while on the road. It’s happened while trying to accelerate from a red light to a green light and being unable to move proficiently with traffic.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds and whenever attempting to accelerate the vehicle would display a jerking sensation. It would jump as if it wanted to fail and or stall. power train malfunctioning, hill start pre-collision assist, front camera low visibility, as well as others, all had illuminated on the dashboard. The vehicle had been taken to the dealer who diagnosed that the all wheel drive module had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure and referred them to NHTSA. The approximate failure mileage was 34,412.

Mileage: 34,412

The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to coast into a parking area, after which the vehicle displayed a power train fault alert. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 103,000.

Mileage: 103,000

The contact owns a 2020 Ford Explorer. The contact stated that upon starting the vehicle and shifting into gear, the rear end of the vehicle made abnormal clicking sounds. The contact stated that the vehicle made abnormal clicking and popping sounds while driving from a complete stop. Additionally, the contact stated that the vehicle hesitated to respond while accelerating. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 22V255000 (Power Train); however, the failure recurred. The vehicle was taken to the dealer, where it was test-driven, and it was confirmed that the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the records indicated that the recall repair was not completed. The failure mileage was approximately 67,473.

Mileage: 67,473

This car is putting my life in danger! It feels like the gears are slipping in the transmission. When I accelerate, there is a metal grinding noise and the car has no power. Most recently, I was doing 70 mph on the highway when I went to pass someone and I lost power to the transmission. I heard an awful metal grinding noise. I could smell the metal grinding. The vehicle didn’t engage the gear again and I was forced off the road. Thankfully I made it to the shoulder. I had to wait 15 min to restart the vehicle. Today, I went to turn off the vehicle and it wouldn’t let me. It gave me a dash warning that read “ transmission not in park” and “Park Not Available, Apply Park Brake Before Exiting”. The light on the gear shift for park was flashing. I couldn’t turn off the vehicle. Then I couldn’t start it again for a while. The vehicle also shifts hard out of reverse or into drive frequently. The four-wheel-drive transfer case was replaced with less than 5,000 miles on it. Vehicle has never operated the same since and has gotten worse. I’ve taken it into the dealership more than half a dozen times for this issue. They can never replicate it. There are codes in the computer from the failures in the gear shifting, but the dealership says they can’t fix it because they can’t replicate it. I’m literally afraid for my life to drive this vehicle at this point. I’m not paying thousands of dollars to replace a transmission that has been bad since we bought it new. I have 65k miles on this very expensive vehicle with a transmission that has failed from the beginning.

The contact owns a 2020 Ford Explorer. The contact stated while driving 25 MPH, the vehicle experienced a hard downshift which caused the vehicle to jerk and independently shift into park. The contact smelled an abnormal burning odor. The vehicle lost power motive and stalled. The contact pulled over and was able to restart the vehicle. No warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 83,000.

Mileage: 83,000

The contact owns a 2020 Ford Explorer. The contact stated that after parking the vehicle, upon releasing the brake pedal, the vehicle started to roll backwards. There was no warning light illuminated. The contact stated that upon depressing the brake pedal a second time, the vehicle stopped. The contact stated that the failure had been recurring while parking the vehicle. The contact related the failure to NHTSA Campaign Number: 23V675000 (Power Train); however, the VIN was not included. Additionally, the contact stated that while driving at various speeds, the Lane Keeping Assist (LKA) steered the vehicle towards traffic. The contact stated that he was able to steer the vehicle back into the lane; however, the steering wheel was very resistant. The contact stated that the failure had occurred twice while driving. The dealer was notified of the failure and referred the contact to the manufacturer, who then referred the contact to the NHTSA hotline for assistance. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 60,000.

Mileage: 60,000

Car became unresponsive to accelerator while trying to pass on the freeway, lost speed and had cars around me going 65+ mph, this is not the first time this had happened, have filed several reports and have not heard about a fix to this, getting nervous using this car and I don't know what recourse I have, dealer unable to duplicate the problem and almost got involved in an accident again, please advise. See complaint 11539225, 11533701, 11521566, 11494044

On September 10, 2023 our 2020 Ford Explorer ST with 26,800 miles began experiencing a harsh downshift in the transmission between gears 7 and 6. I contacted the Ford dealer where purchased (Germain Ford in Dublin, OH) however they said they could not look at it until November 2023. I contacted another Ford dealer (Buckeye Ford in London, OH) and made an appointment for Friday September 15, 2023. I drove the vehicle to them and they confirmed a transmission problem, but could not get their transmission tech to look into it until Monday September 25th. They said the vehicle was OK to drive and released it back to me. The problem continued throughout the next week and on Saturday September 23, 2023 while driving on a major roadway the vehicle began lurching and losing all power. At a stoplight on a 6 lane road, the vehicle would not move at all. The transmission was unresponsive and the car would not move. I could not even put the vehicle into neutral to try to push it out of the traffic. This put me in an incredibly dangerous situation. I ended up having it towed back to Buckeye Ford in London, OH (a $385 tow job). They had the vehicle from Saturday September 23, 2023 until Friday October 20, 2023 when they told me they had repaired the transmission and it was ready to go. I picked it up that afternoon and drove it home, but while driving, I could tell the transmission was still not shifting correctly. When I reached home I parked it in the garage and when I exited the vehicle I noticed a strong burning smell. Shortly thereafter I noticed a puddle of transmission fluid (or possibly transfer case fluid) puddling underneath the vehicle. I immediately contacted the dealer and made arrangements to have it taken back to them the next morning (Saturday October 21, 2023). I would like to know why Ford did not authorize a complete transmission replacement as there are many documented issues with this particular transmission in the 2020 Ford Explorer ST.

Driving 55 mph in a costuction zone lost power and 2020 explorer stated bucking violently with no place to pullover. Power came back and took to dealer. Drove it while waiting for parts when the tansmission went completely out. This happened on June 21 2023. Only 19500 miles. They replaced the trasmission.

My 2020 Explorer ST has been in the shop off and on for three months. The engine had to be replaced at about 45K miles. The transmission whines. The latest issue occurred while driving in downtown Chicago. I was coming up on a light and moved to the left turn lane to turn into oncoming traffic. When I went to go - I pressed the pedal and nothing happened. I ended up rolling into oncoming traffic when finally, the vehicle responded. On the way home this happened about 10 times on the interstate. It would happen when you quickly decelerate and then accelerate after the transmission downshifted. The loss of responsiveness lasted about 5-10 seconds each time and was accompanied by a loud clicking sound under the vehicle. It is still at the dealership and waiting to hear back from them.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 25 MPH, the vehicle became hesitant while downshifting. The vehicle independently jerked. No warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty transmission that needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 92,200.

Mileage: 92,200

Vehicle would suddenly slam on breaks when breaking and stalled changing gears. We have had it looked at and it is in engine failure - the vehicle is only 3 years old.

Reporting a loss of motive power and loss of transmission torque to the rear wheels from my Explorer that had been remedied with the PCM software update. Experience a surge forward nearly striking another vehicle. Contacted my Ford Dealer who advised that I must wait for a letter and instructions from thereafter. I have several trips planned with family and feel this is unfair ( prolonged fix and intial fix didn't work) and unsafe but I need my vehicle.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at 15 MPH, the accelerator pedal was depressed, and the vehicle violently lunged from side to side, causing the contact to lose control of the vehicle. No warning lights were illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. Parts distribution disconnect.

Mileage: 68,000

Please find attached documents (including a Chat Script) related to an issue we are having with our 2020 Ford Explorer. Our vehicle has less than 10,000 miles on it and began having serious transmission issues to the point where it was unsafe to drive. The vehicle would completely stall out in the middle of an intersection or during acceleration at speed. On August 16, 2023, we made an appointment for Friday September 15, 2023, (earliest available appt) with a dealer to get the vehicle in. We parked the vehicle in our garage from 08-16-23 to 09-05-23 then took it to the dealer. On Wednesday, September 20th, 2023, the dealer notified me that the technicians found that the transmission fluid smells burnt, and they will be submitting their findings to Ford so they can find out how to proceed (either replace or repair). On Wednesday, September 20th, 2023, the dealer notified us that they got a response from Ford, and they are going to be replacing the entire transmission and they will be ordering it that day. We are still waiting for the new transmission to arrive and to get an estimate of how long the replacement will take. Now, I am not writing you to just complain about the amount of time we have been and continue to be without our vehicle, but rather to stress the fact that there is a HUGE issue with certain Ford transmissions that should be addressed through recalls not technical bulletins (as attached - TSB22-2428) as this is an extreme safety issue. I can tell you form experience that it is very scary when you start to accelerate from a red light and your vehicle completely stalls out and stops moving forward and the vehicles behind you have to slam on their brakes and swerve around you. It is also very scary when you try to accelerate at speed to change lanes etc., and the vehicle completely stalls out. This is why we parked our Explorer in our garage for over 2 weeks waiting for our scheduled appointment.

Transmission jerks abruptly and very hard.

Vehicle lost power while driving at 75mph on major highway. Received power train malfunction warning light. Had to tow car to dealership and wait 9 days for the service technician to determine a repair. Now my parking brake light keeps coming on.

The contact owns a 2020 Ford Explorer. The contact stated that on several occasions while driving at approximately 55 MPH, there was a beeping sound for the Hill Start Assist warning Power Train collision assist not available. The vehicle was taken to a dealer where it was diagnosed that the axle disconnect actuator needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

Mileage: 90,000

On July 16th, 2023, while driving from Ohio to Indiana, my vehicle would not accelerate properly, and the power train malfunction warning illuminated on my dashboard. (The vehicle is available for inspection upon request.) My entire family's safety was put at risk as we were all in the vehicle at the time of the incident. We were on the toll road where other commuters were driving and were unable to accelerate as normal and other commuters were forced to go around us until the vehicle reached appropriate speed. Upon our arrival home the vehicle was taken to Ford for repair. Ford stated there was a recall for this issue and they programmed a software update which engages the parking break when the vehicle is placed in park and the warning light was no longer illuminated. I purchased the vehicle in December of 2021 and was not made aware of the recall in April of 2022. Prior to this incident my vehicle has showed no open safety recalls when entering the VIN online or checking the Ford Pass app. My vehicle has also never automatically engaged the parking break until after the service repair in July of 2023. Since there have not been any open safety recalls and my vehicle has never previously automatically engaged the parking break my belief is that the issue was marked as repaired without actually being repaired. The vehicle has been in for service for a separate issue at least 10 times prior to this incident and this "recall" was never brought to my attention or fixed at any of these service appointments.

Purchased this vehicle used exactly 2 months ago and put 1500 miles on it (now 56k miles). Within the last couple days, the vehicle started downshifting hard, similar to a punch type shift, under 35mph. After driving for a few minutes, it begins to shift the same while upshifting at similar speeds. While trying to go up a small hill on a curvy road, the vehicle decided it didn’t want to shift, began slowing down, and began making a grinding sound. The sound last a couple seconds before stopping then started again for a second. Vehicle doesn’t appear to have issues at a steady speed above 45mph due to not shifting at the time. I had both kids in the car with me at the time this was going on and the issue could have stalled us in the road and caused us to get rear ended due to the semi blind turns. We had a similar issue in a different vehicle but no where near as bad, especially instantly, where the throttle body had to be replaced. The vehicle drove fine after that. Diagnostic is a week out and the beginning of any transmission repairs approximately a month out. Vehicle is still under factory powertrain warranty by a couple thousand miles and covered under the extended warranty. However, the extended warranty only covers a max of 5 days rental although we could be without a vehicle for a month plus. I would not trust this car to go 5 miles down the road at this point, which is sad for something purchased 2 months ago from a reputable dealer.

The contact owns a 2020 Ford Explorer. The contact stated while the brakes were being replaced, the mechanic noticed that the transmission had a leak and referred the contact to the dealer. The vehicle was taken to the dealer and the contact was informed that there was a leak in the transmission oil cooler and that the transmission oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty had expired and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 44,560.

Mileage: 44,560

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the power train and several other warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

Mileage: 59,000

While driving the the vehicle's RPM increases violently, but no speed is increased or kept. Also, the car will jerk while driviing (at any speed). These are both separate cases. The occurs while driving on interstate, driving onto a ramp and entering traffic, while entering intersection and pulling into traffic, leaving a stop light and trying to drive through an intersection. It is being looked at by a dealer. Dealer says they cannot replicate. No warnings. I have been at risk many times trying to accelerate and not being able to when car slows or comes to a almost complete stop as entering traffic.

Warning that the cruise control function was not working. The the car would not go more the 5 miles an hour until it had switched out of 1st gear, it kept changing gears. I was scared to death of driving it. I had to use my emergency blinkers everytime I had to slow down and the try to regain speed. The transmission was making a clunk noise and the engine was reviving like crazy. I was afraid of being rear-ended or someone crashing into my car because I could not get out of the way. The car is at the dealership right now, they will not have time to look at it until after the holiday. I was 600 miles from home and terrified.

The contact owns a 2020 Ford Explorer. The contact stated while at a stop light, the vehicle accelerated and jerked with a delay while shifting gear. The check engine warning light was illuminated. The vehicle was taken to the dealer, but no cause for the failure was found. The failure persisted. The vehicle was not diagnosed or repaired. The dealer was contacted and stated that the vehicle was not under recall. The manufacturer was not contacted. The failure mileage was 72,000.

Mileage: 72,000

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound upon depressing the accelerator pedal. The contact pulled to the side of the roadway. The contact stated that upon inspecting underneath the vehicle, he noticed that the transmission oil cooler was covered in red fluid due to a crack near the oil cooler line. The vehicle was taken to the dealer, where it was diagnosed that the transmission oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 41,000.

Mileage: 41,000

Code 102F: All wheel drive module malfunctioned due to lost communication/wiring with the module. The vehicle is in a compromised state and driving differently with AWD disabled. Problem was confirmed at Ford dealership and Ford refuses to provide coverage under the powertrain warranty, even though this is a powertrain issue.

Essentially, my Ford 2020 Explorer is having the same issues as the other 2020 Explorers on a recall list . My Ford rolled back, and it hit my husband's car when it slipped out of park. It also is no longer going into park without giving me a weird error message. It is currently at Five Star Ford in Stone Mountain, GA awaiting repair. My car will not go into park. The transmission failed.

While driving the rpm needle dropped under 1 and would not accelerate. And while slowing down the car jerks. The wretch light showed up. The codes was read at a service center that it was powertrain control specifically the transmission temperature gauge and pulley system. Currently being diagnosed at the dealership.

Hard downshifting while coming to a stop - dealership is saying a complete transmission replacement on a 2020

Cars jerking while upshifting or downshifting at regular speed.

Shifting is hard shifting up and down

1. My 2020 Explorer has about 75,000 miles. 2. The car rolled back while in park during the week of 7/24, and the emergency brake stopped the car from rolling. 3. I called Ford Customer Care and my local dealer to see if my model was included in the current transmission recall (23v06900), it is not. 4. On 7/28/23, the car would not go into park. The emergency brake kicked in. The screen shows a message that says "Park not available apply brake before exiting". 5. Car is currently at the dealership in need of a new transmission. Vehicle still will not go into "park". Car remains in place due to the emergency brake, only.

When the car starts all warning lights come on. Hill start assistance, pre collision assistance, all assistance. There is no cruise, no safety collision assistance at all. First appeared on June 13 2023. Ford Dealer is currently trying to fix the problem. They are unsure why it’s doing it. It puts all occupants life at risks as the car doesn’t have any safety assistance.

I had an oil change at the Feldman Ford Dealership on or around 3/7/2023. On 4/14/2023 at or at round 5-6 pm; I was traveling southbound on I-75 when my 2020 Explorer suddenly slowed down from 70 miles per hour to around 40 miles per hour while I’m in the farthest lane and it wouldn’t go pass 45 miles per hour almost causing the vehicle behind to rear end me. The dash displayed a reading stating the oil pressure is low and to get engine serviced. I put on my hazards and safely made it to exit off of the freeway. I stopped at a gas station because the engine was making a loud screaming noise. I called my salesman from Feldman Ford and explained what was happening and what the dash was saying so he asked me to shut off the engine and to check the oil. So when I opened the hood I saw oil everywhere and the engine was so hot that the heat was burning my face. The dipstick was indicating that the oil was low to empty. He stated that’s impossible you just had an oil change 4-5 weeks ago and the engine appears that it’s not cooling. So he advised me to put in 2-3 quarts and get on my knees to see if any oil is leaking underneath and there was no leak after I put in 3 quarts of oil. So he asked how far was i from home i told him no more than 15 minutes, then he asked me to start the car to see if the noise diminished and it was not as loud so he said to see if I could get the car home because I had my 1 month old grandson and my daughter with me and he will have a tow truck to come and get it. I made it a block from my home then the car shut off and wouldn’t start. So I had family to come get my daughter and grandson and I stayed with the vehicle until 930/10 pm when the tow truck arrived and my vehicle has been at the Feldman Ford service lot ever since 4/14/2023 and it has not been fixed or worked on. I was told that the oil pump failed causing 2 or 3 seals to go bad in the back and front of the motor. The Ford app displayed engine issues 2 months prior to my purchase.

Car hesitates on acceleration; almost hit by oncoming traffic. Dealer reports a broken axle on 4 wheel drive assembly. Apparently there is an open investigation on this?

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle hesitated and started losing motive power. The contact was able to drive the vehicle to the residence. During a test drive, the vehicle stalled. The contact stated that the "WRENCH" symbol was illuminated. The contact stated that the engine was still running however, the vehicle failed to shift to park(P) or drive(D). The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that metal shards were found in the transmission and that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 79,000.

Mileage: 79,000

2020 Ford Explorer ST (FAILED 5/27/2023) Vehicle started shifting erratically, down shifting very hard when decelerating. Then within two to three days it would not engage in drive or reverse at all, or it was slow to engage and would engage very forcefully and intermittently. There were no warning lights that I recall. The vehicle could not be controlled and is undrivable with 37,386 miles on it. Currently the vehicle is sitting at the dealership waiting two to three weeks to diagnose the problem. The Service Advisor described the problem as "The vehicle delayed getting into gear when put into drive, not shifting properly when driving. When vehicle in reverse there is an extended time to engage and does not feel like it's engaged all the way, feels like it's grinding" Ford acts like they have no idea that they have a transmission issue with the 2020 10 speed automatic transmission. The dealership is going to have my explorer for 30 to 60 days with no compensation, loaner car or rental car. this is the second Explorer that we have had with major issues. I also have a 2020 Ford F-150 with the same mileage and the same transmission that is experiencing delayed shifting issues.

From the carfax report But I signed when I bought this vehicle Said that the transmission was fixed, It's sleeping and making a loud clinking noise !!! The Ford Explorer has been in the shop for almost a whole year for the same issue That was said on the car factory port was supposed to be fixed Well before I bought it from this car lot.. I would like to know who's the liar carfax are this dealership !!! Do I hold you are responsible for the false Information that I was led to believe are the dealership ZECK FORD !! I'VE BEEN SOLD A LEMON and want to know to whom due I Hold responsible for selling me a unreliable undependable Piece of junk that is currently in the dealership right now and ZECK FORD It's refusing to service it Which is the dealership I purchased it from also got your car fax from!! I'm making payments on this vehicle and also paying for a rental car all out of pocket and I'm tried of playing games and also done with this LEMON 🍋 I'VE BEEN SOLD!!! Look at the carfax report and see for yourself ZECK FORD has called my family and me Liars July 2022 up to now still broke down

The transmission will hold on to a gear longer than it needs to. The transmission stays in a lower gear longer than it should and causes some serious noise to come from the engine as a result. When this happens, the car will not accelerate. This has been especially concerning when crossing streets, merging into traffic.

Acceleration issues because of transmission slippage. Transmission slippage, upon acceleration transmission, vibration in slippage. Slipping upon acceleration, low speeds, and high speeds. Clutch plate engaging issues. When putting the car from drive into park On a slight incline, car will bounce back-and-forth roughly 1 inch before stopping.

On April 6, 2023, I put on brakes and my car jerked extremely hard. I then proceeded to the next red light and when I had to put on brakes again it jerked extremely hard again. I pulled in to a local tire shop because I was afraid to drive the car and they drove it and said it needed to go to the Ford dealership as they thought it was my transmission. I drove to the closest Ford dealership and they drove it but told me it would be a 3-week wait to diagnose my car. I drove my car to the dealership in my town and they started the process of diagnosing my car. From the invoice: Found a snap ring on intermediate A clutch piston had come dislodged and causing damage to clutches." I have noticed a Very Large amount of other vehicles with the same problem, the 2020 Ford Explorer & the 2020 Lincoln Aviator manufactured before 2019. There needs to be a recall. My vehicle has 62,652 miles and is EXACTLY 2,652 over the mileage warranty and this is unacceptable.

Transmission shifts hard, clunks and jerks forward on occasion. Have to accelerate very slowly and cautiously to avoid the jerking forward. Constant whining when I accelerate from a stop, noise tends to stop when accelerated to 40 mph, below that speed, constant annoying whining. Was not noticeable when I purchased automobile, but started constantly around February, 2023. Only have 51,000 miles on the car, daily driver, few long trips. When accelerating to freeway speeds, the whining is constant until I pass 40 mph. Transmission does not seem reliable at all. Have not been able to get a mechanic to look at the issue as of yet due to scheduling availability. Have not had any warning lights come on regarding the transmission. Have had to replace oil right after purchasing vehicle as I noticed oil on the garage floor was quite a lot and then twice within a year due to faulty plastic cap, that if not put on properly allows the oil to leak. Never had this experience with previous Ford models (2007 Ford Edge)

Transmission and transmission cooler have to be replaced on 2020 Explorer with 65,000 miles

When stopped at a light the engine suddenly accelerated forcing a hard braking action to prevent an accident. after 2-3 seconds it went to idle still in gear. This has happened 3 times the third time 2 witnesses said that it was not caused by braking with their foot on the accelerator. In reviewing the three episodes I noted that the air-conditioned switch was engaged all three times when this uncommand occurred. This never occurred when the car was moving only at a stop. It seems that the air conditioner was called to turn on by the body control module which cause the engine RPM to decrease which cause the power train control module to react increasing the demand to the throttle body which either stuck high or was over commanded in not reacting in a fast enough manner to satisfy the power train control module. When this occured I thought we were going to hit the car in front of us. I think this is correctable with some changes in the power train control module programing.

The transmission is extremely rough. When my vehicle shifts gears, increasing or decreasing speed, it jerks and sometimes takes a few seconds to shift at all. Very clunky and unreliable. This has happened many times- I am currently looking for a mechanic to look at my transmission as my vehicle is out of warranty. I JUST purchased this vehicle and it has acted up at least 20 times in a month and a half. I did own an explorer in the past that had 130000 miles and it was perfect. I never had issues with it!

Vehicle shut off at a stop light and was unable to be restarted. Vehicle had full power but would not start when pressing engine start switch. Vehicle was stuck in the middle of lanes blocking traffic and putting me in danger of being hit by other drivers. Police had to respond to block traffic until a tow truck could arrive. Dealer states the vehicle exhibited loss of communication to the PCM and there is a TSB #22-2145 for a neutral out condition. Vehicle is at dealer awaiting repair.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle jerked while depressing either the brake pedal or the accelerator pedal after coming to a complete stop. The contact stated there was no warning lights illuminated during the failure. The contact called a local dealer and was scheduled an appointment. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 55,000.

Mileage: 55,000

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 15 MPH, the vehicle was jerking. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was informed that the vehicle warranty had expired. The approximate failure mileage was 65,000.

Mileage: 65,000

Several electrical issues from day of purchase. Dealerships have looked at codes,but have been unable to repeat conditions or find an issues. Recently, on a random basis,the vehicle would become unresponsive & the accellerator pedal would not engage & for 10-20 seconds the vehicle wouldn't respond. At a point it reset itself and continued as if nothing had happened. This occurred on 6 or 7 occassions from June 2022 to Dec 2022. In Sept I took to dealership to check, they were unable to recreate condition & therefore no repair was made. In Dec the front brake pads went metal to metal. I decided to replace them myself. I put the Electronic Emergency Brake (EB) into the Maintenance Mode & changed the front pads and rotars. When I started to jack the front end up the car moved, so I immediately lowered the vehicle & verified the car was in park. At this time I discovered that the car, in park, could be moved by pushing it. I moved the car about 5 to 6 feet in either direction. I believed this was due to the EB being in the maint mode. I blocked the rear wheels & completed the repairs with no further incident. When I attempted to return the car to normal & take the EB out of maint mode, I was unsuccessful. I then bleed the brake system to ensure I hadn't inadvertently gotten air in the system. After multiple unsuccessful attempts to restore EB to normal, I contacted my local dealership for help. I was informed that even the site tech's had difficulties getting system into normal. I had AAA tow car to dealership, which then replaced the rear brakes, flushed brake fluid & renewed & restored sys to norm. When tech moved car to parking lot, they placed car in park and upon exiting car, it began rolling. When i contacted for pickup, I was informed of issue and gave permission to diagnose problem. Inspection of transmission found pin for parking mechanism broken, metal shavings in transmission. Need for extensive repairs or replacement of transmission.

Transmission has been fixed twice, but it is still causing issues. It shifts hard and sometimes shutters. No dealership takes it seriously anymore. It is a known manufacturer defect that isn't being corrected promptly, probably to skirt by until warranty expires. The auto-hold system sporadically stops working. It will pop up on the dash that it is not available, but it will work after restarting the car a time or two. The info screen will randomly be a black screen after startup. The backup camera sometimes works and sometimes doesn't. Rarely, there will be no sound from any speaker. Radio, phone, turn signal, nothing works through the speaker like it should. The turn signal will make a strange noise through the dash that doesn't match normal sounds.

While driving at 40 my vehicle started jerking. Drove maybe another couple Miles and stopped at red light and the vehicle would not engage. This is a 2020 ford explorer with 41,000 miles. I brought it to ford and have been waiting 1 month still for the parts. I keep asking what’s wrong with it and they just keep reviewing the rental. Also brought it in last year for a recall on the brakes-they fixed iit in 5 minutes where now my emergency brake is engaged all the time

Drivetrain failure. Vehicle rolled forward while turned off, in park, while on a hill. Break did not respond while rolling (passenger who was still in car tried to lean over the seat to depress the break). Driver ran from behind the vehicle, hopped in (while car was moving!), turned car on, applied break and veered the vehicle right to get the car to stop. Vehicle nearly collided with three pedestrians and a nearby parked car. We have brought this car in to a Ford Dealership today. We reported a shuttering that occurred during peak torque while in for service last year - but dealership said they could not replicate.

The first incident happened in the fall of 2021. I was going down the interstate and came to almost a dead stop when my car down shifted. I was able to ease it to the next exit where I had it towed to ford. They “replaced” the part. Fast forward to Jan 2023. My husband and I were again driving on the interstate when the car again downshifted when we were in bumper to bumper traffic in the left lane. Luckily we were not hit and my husband veered into the median. Its now in the shop again since Jan 4th.

We are a law enforcement training center and received a recall notice on two Ford Interceptor Explorers in July of 2022. When we contacted our local authorized dealer (Asheville Ford), we were told it wouldn't be until October of 2022 before they had the parts in stock to make the necessary repairs. We contacted them in December of 2022 and set an appointment to take both vehicles in on January 23, 2023. They kept both vehicles until January 25, 2023 and returned the vehicles stating on the work order "Unable to perform campaign at this time".

We are a law enforcement training center and received a recall notice on two Ford Interceptor Explorers in July of 2022. When we contacted our local authorized dealer (Asheville Ford), we were told it wouldn't be until October of 2022 before they had the parts in stock to make the necessary repairs. We contacted them in December of 2022 and set an appointment to take both vehicles in on January 23, 2023. They kept both vehicles until January 25, 2023 and returned the vehicles stating on the work order "Unable to perform campaign at this time". We are concerned about utilizing these vehicles under the high stress we put them in in a training environment until the necessary repairs can be made.

trans shifting when cold

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle went into Limp Mode. The contact stated that the vehicle alerted her that the power train malfunctioned, pre-collision assist was unavailable, and the tire pressure malfunctioned. The vehicle was taken to the dealer where it was diagnosed and produced codes: P0E76 and P0E74 indicating that the half-shaft speed sensor needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was not diagnosed or repaired. The contact referenced Ford Technical Service Bulletin Number: TSB 22-2145. The manufacturer was notified of the failure and the contact inquired about a buy back and provided a case number. The failure mileage was approximately 24,186.

Mileage: 24,186

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V255000 (Power Train). The contact stated that after the transmission was shifted into park(P), the parking brake was inadvertently activated. The dealer was made aware of the failure and informed the contact that the vehicle performed as intended under the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 36,000.

Mileage: 36,000

See related previous complaints 11394378 and 11403620. Same issue, transmission began to line with no lights then when driving pressed on the accelerator and there was no forward momentum. Luckily was on a country road that was not busy as I had no power to accelerate if I needed to. Lights came on for transmission AFTER I rolled to a stop and turned the vehicle off then back on. Error says it's an issue with the transmission sensor, power control system, transmission control module errors. As stated before has previous issue where they replaced the transmission valve body around 2300 miles and this is the second transmission put in. Last complaint was in February 2021. Same issue with the power train which this time my family was in the car and I was unable to make an evasive maneuver if I needed to. Transmission issue and still no recall for this danger to others.

The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 55 MPH, the transmission independently shifted from drive(D) to neutral(N) and made a loud revving sound. The contact turned off and restarted the vehicle. There was a warning symbol advising to refer to the Owner's Manual. The failure occurred approximately five times within 20 miles. The contact took the vehicle to the dealer who stated that the transmission fluid was contaminated, and the transmission needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 49,855.

Mileage: 49,855

Vehicle is available for inspection as of writing this report. The vehicle has a jolt or jerk like feeling when the car is speeding up or slowing down and seems to be between gears 4-7. It feels like the car is going to die in the middle of driving and could be at speeds 50+. Almost as if one were to pop the clutch on a manual transmission. Car only has approximately 27,000 miles, has received all regular maintenance, and indoor storage. I have not taken the car for dealer or independent inspection of this particular issue.

While driving on normal suburban roads, error messages appear on the instrument display every two to three days: 4WD Fault Service Required, Pre-Collision Assist not available, Service Advance Trac. The check engine light or wrench icon appears on the instrument display, and the stability trac icon appears on the instrument display. When this happens, the adaptive cruise control does not function. Safety of the vehicle and driver are impaired by major safety system(s) do not function, such as the stability control and the collision avoidance feature. I have brought the Explorer in to one dealer one time, and another dealer two times. A repair to the half shaft speed sensor has been performed twice, however the problem still persists. This problem first appeared on the vehicle in July of 2022 at 44,000 miles.

The transmission has failed. Started with hard shifting between gears, was to the dealership. Worked on it for 2 days, could not fix, gave back now as I was going thru an intersection went into a "neutral" type mode, lost all power coasted then picked up and started going again. Almost got rear-ended because of this. No messages appeared.

While vehicle was in park it continued to go in reverse with warning lights showing "PARK NOT ENGAGED".

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) and the fix stated that the dealer would update the electronic parking brake software but not replace the bolts. The contact was concerned that an update would not fix the issue as the failure was with the bolts. The contact had not experienced a failure. The contact stated that he called the dealer and it was confirmed that the remedy was to update the electronic parking brake software. The manufacturer was contacted and confirmed the remedy and a case was opened. The manufacturer offered no further assistance. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact stated while driving 10 MPH the vehicle started jerking while shifting gears. After the vehicle accelerated above 10 MPH, the vehicle operated normal. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The vehicle was taken back to the dealer and a software update was performed; however, the failure continued. The vehicle was taken back to the dealer however, the mechanic was unable to determine the cause of the failure. The manufacturer was not contacted. The failure mileage was approximately 3,000.

Mileage: 3,000

While driving on the highway the 2020 Ford Explorer XLT briefly lost all power, exhibited jerking through the drivetrain and erratic engine RPMs, before regaining power. Thereafter, the vehicle consistently jerked during acceleration and deceleration, with an audible clunking sound, as if the vehicle was transitioning gears or drive modes (2WD-AWD). Mileage noticeably dropped and transmission and engine RPM performance was erratic. Only a warning was issued with no indication of high severity, only reduced power. Upon further driving, the erratic behavior persisted included losing power in highway traffic and putting occupants at risk of accident. Vehicle has only 14,500 miles at time of issue with full dealer service history. As of this writing, it is being brought to the dealer for service.

While driving on a busy , high speed road the pre collision error message came on the screen. It felt like the truck started applying brakes causing us to jerk. Although I tried I could not accelerate. Several error messages were sent to the ford app about the Powertrain. This put my kids and my safety in jeopardy. Our speed was greatly reduced and someone easily could have hit us. This is the second time I’m taking this truck in for service with the same problem. I have less than 25 k miles on this truck. This should not be happening.

My car has a transmission problem. 6 times now, it fails to re engage after I took my foot off the gas pedal. This happens when I am attempting to accelerate after slowing down in fast moving traffic when I really need to be able to accelerate. This caused a very dangerous situation due the the fact that I am trying to get into a faster moving lane of traffic. This put me and others around me at risk. The car is at the dealership now. They say that they have identified the problem. No parts are available to fix the problem. Covid, you know!!! 6 weeks for parts! There are many complaints on the internet expressing the same problem. I also read that Ford has been buying some of this year and model back due to "This" problem. What does NHTSA know? There have been "Warning Messages", But when driving at 70-75mph and there is a problem like this, I did not have time to read it before it disappeared. Scared the crap out of me as I was put into a dangerous situation.

The contact owns a 2020 Ford Explorer. The contact stated that while the vehicle was parked, unattended on an incline, the vehicle rolled backward without warning. The contact was able to place her hand on the brake and stop the vehicle. There were no warning indicator lights illuminated. The contact scraped her knee but no medical attention was provided. The contact stated while sitting in the driver's seat, the vehicle rolled backward. The driver was able to depress the brake pedal. The vehicle was taken to the local dealer where they could not duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was 22,000.

Mileage: 22,000

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the rear end of the vehicle would make an abnormal, roaring sound as well as vibrate without warning. The contact also stated that the vehicle would violently jerk upon depression of the brake pedal or the accelerator pedal. The contact stated that she had taken the vehicle to the dealer several times for repair and had the transmission replaced; however, a year later, the failure recurred. The manufacturer was notified of the failure and a case was filed. The contact stated that the VIN was included in NHTSA Campaign Number: 21V154000 (Suspension). The vehicle was not repaired. The failure mileage was approximately 6,000.

Mileage: 6,000

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle would lunge backwards when shifted into reverse. The contact stated that the failure was intermittent. There were no warning lights illuminated. The contact stated after each failure, she turned off and restarted the vehicle, and she was then able to reverse without any further issues. The vehicle was taken to the local dealer who informed the contact that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,500.

Mileage: 10,500

When this vehicle is put into reverse it does not engage the transmission at times. You either have to put it back in to park and back in reverse and/or floor it in essence push the throttle all the way down for it to engage. As that happens and it finally engages you’re going way too fast in reverse. Also when it does not engage it acts like a stick shift and that you are in neutral and you’re either rolling forward or backward depending on the incline. Very frustrating I’ve taken it into the shop two different times specifically for this they say they have a work order in place and the last time they said it was a chip and they ran their diagnostics and corrected it. It still did not get corrected and is still a problem . I am not pleased at all with this failure in the transmission as far as the engaging of reverse is involved. Thank you

2020 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERE VIBRATIONS AT CERTAIN SPEEDS AND AS THE TRANSMISSION SHIFTS. THE CONSUMER STATED THAT THE MANUFACTURER BREACHED IT'S CONTRACTUAL OBLIGATION BY FAILING TO PROPERLY AND TIMELY REPAIR THE VEHICLE.

While driving my 2020 Explorer a couple of weeks ago I noticed it was down shifting really hard when I would slow down to stop at a light. There were no warning lights or check engine lights of any kind. It continually got worse over the next few days so I made an appointment with our local Ford dealership. When I called they told me it was probably just a computer issue and they could reset it. On my first appointment I was having them change the oil as well as “reset” the computer. When they came out to talk to me they said they had a technician “reset” the computer but the actual “transmission guy” wasn’t there and I would probably have to bring it back. He told me it would probably drive different to me now because it has an “adaptive” transmission and it would have to adjust to the way I drive. I called and made another appointment that same day after I saw it was still doing the same thing. Well the next night I took it on a trip to the next town that was about 20 minutes away. It started “driving” very strangely and I began to smell a hot or chemical kind of smell. I actually pulled off to the side of the highway at one point. I was able to make it home and didn’t attempt to drive very far until I had it looked at again. We’ll I took it back today and they’re now telling me it has to have either a new transmission or that one rebuild. Whichever Ford decides. Luckily it’s still under warranty or I’d have a bigger problem. After researching I’ve discovered thousands of other people who have had the exact same issue with their 2020 Explorer, all at different mileages. I feel Ford should have already issued a recall for this known problem by now. This is absolutely a safety issue because if your in traffic or pull out into an intersection and the car doesn’t want to shift it could cause a serious wreck. I’ve already had to have the backup camera replaced(before they issued the recall)and the drivers side power window motor replaced. Definitely regret buying.

I have this 2020 Ford Explorer with about 15k miles on it. It suddenly started down shifting hard, getting hang gears, and having multiple issues. I took it to my local Ford dealer who refused to even do a diagnostic because my vehicle had warranty work done on the head gasket about two weeks after it was purchased. They are claiming it is similar to the issue I am having now. I am now trying to work with Ford to get it repaired. I checked online and this seems to be a pretty common issue on the forums that I went to and people were describing identical experiences that I had with my car. One example is that when I applied a small amount of pressure to the gas pedal, my car wouldn’t shift, got up to 7k rpm, and then finally did a hard shift that felt like I hit something. The hard downshifting would happen even when I was coming to a complete stop or anytime I was slowing down.

1) Powertrain - 10 speed transmission will not shift properly. When down/up shifting, The transmission slams into gear. It started at 54000 miles. Dealer repair shop stated that there were zero codes and was unable to ascertain the problem. Problem continued and only got worst. On another visit, the mechanic was able to duplicate the sound and still no codes. It was stated that I should return the vehicle on Monday and Ford technical would be contacted. Vehicle was returned on a Monday. i spoke with the Mechanic. he now stated that he could not duplicate the slamming. I recommend he ride with me. We took a four- mile drive. Within 3/4 mile, the slamming was back. The vehicle was kept until Friday of same week. The factory Rep recommended that dealer should reset the computer and drive for 500 miles. The dealer Rep/Dannelle stated Ford should assumed the cost of replacing the transmission and not the dealer under my Extended Warranty. Now the dealer's Repair shop will not return my phone call. 2) I also called in report and request an appointment regarding my electric windows will not go up or down. Zero return call. After driving approximately 300 miles and stopping for fuel, the windows started working again.

Inlet exhaust leak and rattle, the vehicle sounds like a diesel truck. Transmission jerking into out of third gear.

Suv was banging and stalling when braking down a hill or going up a hill. Driving on the interstate it totally lost power. It happened at various speeds. First dealer near where it happened refused to look at it for a month after I told them I lost power on the interstate and stalled out. Had it towed to the dealer I bought it from and no recalls are showing up even though I got the wrench and transmission alert of total failure. It has been sitting there over a month and they have torn out the transmission-issue also with clutch seals.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle both the digital display screen and instrument gauge cluster would randomly malfunction, scramble, and the display screen would turn blue. Also, the transmission would shift abruptly and while driving the vehicle would lose throttle response causing the vehicle to slow before abruptly accelerating. The contact indicated that the failure had occurred while driving 60 MPH on a six-lane highway. The vehicle was taken to the local dealer who indicated that the collision avoidance system had malfunctioned. In addition, while driving, the engine would randomly rev extremely high and had occurred while letting off the accelerator pedal. The local dealer and manufacturer were both notified of the failure. The failure mileage was 100.

Mileage: 100

The car would not shift out of first gear. Had to put the car in neutral and then back into drive to get it to shift.

I have already complained to dealer about constant hesitation and jerking, going from 1st to 2nd and sometimes 2nd to 3rd gear on automatic transmission, as well as slight loss of power going up inclines under 30mph. They told me a road test and transmission test showed nothing wrong. Incident I am reporting happened back in May2021. I was making a right hand turn onto a busy road from a parking lot, from a complete stop. As I pulled out onto the road, going from 1st to 2nd gear, the car completely stalled for about two seconds. I almost was rear-ended because of the stall. I had to take my foot off the gas and then put a lot of pressure on the gas pedal to get the car moving again.

The car jerks when it is downshifting between 2nd and 3rd gear. It was inspected by a dealership in TN (we were out of town from MI) and the Ford dealership there was unable to identify the issue as they did not have a transmission tech. We have 15K in miles on our car. We contacted Ford CS and the car was driven by a car hauler back to a dealership in MI. They have 1 transmission person. At this time, we have had a rental car for over 2 weeks at a cost of over $1200. They cannot service the vehicle until next week leaving us without a vehicle for over 3 weeks. Ford has been difficult to work with and meanwhile I continue to pay my lease, they are only offering $35/day for 10 days for rental car and have no idea when the car will be fixed. I have asked for credit on our lease and formal follow up on this and they are slow to reply leaving us stranded to find our own way home. Very disappointed as this seems to be a known issue with the 2020 Explorers and the new power train.

Transmission - available for inspection upon request (yes) Vehicle will lunge or stall as it searches for the right gear. Have had the vehicle to Ford Authorized Dealers 3 times with varying degrees of success. Now problem has reoccurred and is worse that ever. Searches for the right gear, lunges, sometimes will not go into gear at all. Feel unsafe driving the vehicle. Currently have a 4th apt with Ford to look at the transmission. No warning lights or messages present on the dash.

Electrical- lift gate will just stop working at times. Trouble with Bluetooth connection Fuel- when filling up the pump will stop (even if only put in 2 gallons). Seats- drivers seat broken Engine/transmission- hard shifting, put itself in park while at red light Multiple ongoing issues with Explorer. Been in/out of shop over 10 times in one year. I have videos but unable to upload them.

I was in a turn lane at a intersection waiting on the light and my daughter noticed the vehicle had shifted in to reverse by it self. The backup camera was not on and if it had not been called to my attention I would have backed into the car behind me. I shifted into drive when the light changed and went on my way. This has happened only once.

Vehicle started, but then every warning lamp and alert triggered on the dashboard and engine shut off. Would not restart, but would just cycle through error/alert messages. Waited 15 minutes, car started but upon putting it in reverse WITH FOOT ON THE BRAKE the car started to drive backwards. No amount of pressure on the brake pedal stopped the car. Had to depress and repress the pedal to stop the vehicle after shifting into gear. Rear cameras failed to activate as well. Thankfully, no one was behind the vehicle and injured. This is the second time this has happened and the second time I have reported to NHTSA. The Ford dealership is oblivious to the root cause of the issue. Their quick fix is a battery replacement and software reload.

Every now and then it will shift hard and jerk you in your seat, it will happen at different speeds, reported to ford garage and they said they haven't heard of any problems with it but the guy went on to ask if it happened with selector in sport mode but we usually drive in eco.

The vehicle suddenly started having transmission issues at 5,600 miles. Very low mileage and no issues until that point. The vehicle started jerking when up and down shifting, sometimes really lurching the vehicle. Took the vehicle to the Ford dealer ASAP and it was returned to me 4 days later. They said the issue was a valve and replaced it. However, on the drive home from the dealership the problem started again. Unfortunately, by that time the dealer was closed. The next morning there was transmission fluid all over the driveway. The car has now been towed back to the Ford dealership. We have been unable to use our vehicle for about 12 days now and are waiting to hear back from the service department.

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse, the vehicle hesitated to respond. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the plate and gasket assembly to be replaced. The vehicle was repaired but continued to experience failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 10,000.

Mileage: 10,000

Transmission started shifting on it’s on. Mostly down shifting. Gas mileage went from 28mpg to around 20 mpg. Dealer had to order parts-not available for 4- 6 weeks. Never know when it will happen. No recall or warning lights Dealer aware of this issue

Automatic transmission "jumps" and clunks in and out of gear at speeds between 25-35 mph, causing vehicle to lunge. Also, experienced vehicle sporadically engaging into gear from a stop sign and lunging forward for several seconds, almost causing a car to rear end my vehicle. Problem has been reported to dealer, but dealer will not look at it for more than 2 weeks. No warning lamps or system messages appear on the dash board. This is a major safety problem as it causes the vehicle to lunge and jump randomly while driving or accelerating from a stop.

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked while attempting to upshift. The contact stated there were no warning lights illuminated. The vehicle was repaired but continued to experience the same symptoms. The manufacturer was not informed of the failure. The failure mileage was approximately 4,261.

Mileage: 4,261

1. Powertrain/Transmission: The transmission starting slipping and having hard shifts. When I would slow the car to turn or stop, it jerked at 30mph, 20 mph, and again at 15-10mph. Then it started hard shifting when you put it in Drive, and again at each shift. It wouldn't go over 55mph. The Powertrain Failure light(orange wrench) and Fordpass Notice finally came on a week and a half after the issues started. Shortly after the light cam on the car would not go in Reverse. There is a recall on the Powertrain in 2020 Explorers, however my VIN # does not show any recalls. I have an infant that is in the car with me usually. I am afraid for her to travel with me now in this vehicle, even once Ford tries to "fix" the issue because the warning light does not appear until the Powertrain is completely gone. I feel that the sensor should go off when it notices the transmission is having issues. This vehicle is now at a Ford dealership to be repaired. *2. Rear-view back up camera: Camera works 20% of the time. The screen is blue or the image jumps severely. It was taken to a Ford dealership and they said it didn't happen when it was there so they did nothing to fix it. There is a recall on this feature however my VIN # does not apply. *3. A/C: The air-conditioning unit fails to cool the air. The AC unit blows humid air. *4. Screen/display: The screen in the center console will go black and the steering wheel buttons will not work on the radio or bluetooth phone capabilities. The hands free phone option was not available during these system blackouts. 5. Park-aid sensor: The parking sensors in the front bumper keep falling out and go off making it seem like I am an about to hit something. I had to pop them back in place at least twice. *A Ford dealership has tried to address these issues already. However, these features still do not function properly on the car. If the feature "worked" while it was in the repair shop then they said they couldn't fix it.

Driving our 2020 Ford Explorer ST Friday at approx 35-40mph. Vehicle seemed to loose power and almost die when it suddenly surged forward at a high rate of speed. This happened several more times scaring my wife and grandkids. The vehicle only has 3800 miles on it but she is now scared to death to drive it. Had it towed to dealership Friday afternoon and waiting for a tech to take a look. Not good!

CAR JERKS FROM 1ST TO 2ND GEAR AND SOMETIMES 2ND TO 3RD. ALSO, VERY LONG DELAY WHEN PUTTING THE CAR INTO REVERSE. TAKES ANYWHERE FROM 5-10 SECONDS SOMETIMES TO SHIFT INTO REVERSE.

Mileage: 11,000

LEAKED TRANSMISSION OIL.VEHICLE SHIFTS HARD INTO GEAR LIKE IF IT WERE UP HILL AND ITAS ON A FLAT SURFACE. THIS VEHICLE MAKES A LOAD NOISE AND WOULD JERK.

Mileage: 3,370

MY 2020 FORD EXPLORER, BOUGHT BRAND NEW. AT 25K MILES, CAR STARTED TO MAKE THIS WEIRD SOUND WHEN THE GEAR SHIFTS 1-2 AND 2-3 WHEN ACCELERATING. NOW EVERY TIME IT SHIFTS VERY NOTICEABLY FROM 1-2 AND 2-3, IT JERKS SO HARD. IT IS SO ANNOYING. SERIOUSLY SO DISAPPOINTED THIS CAR IS MY DREAM CAR. LOVE EVERYTHING ELSE ABOUT IT. IS THIS GOING TO BE AN ONGOING PROBLEM FOREVER? I WOULD LIKE IT TO GET RECALLED BECAUSE I KNOW FOR A FACT THAT I AM NOT THE ONLY ONE EXPERIENCING THIS. TONS OF FORUMS OUT THERE ARE EXPLAINING THE EXACT SAME ISSUE. WHAT A SAME, BECAUSE THIS CAR IS PLEASING TO THE EYE BUT.... I DON'T WANT TO RECOMMEND IT TO SOMEONE BECAUSE OF THIS ISSUE.. CURRENTLY WAITING TO BE ABLE TO GET THE CAR IN THE SHOP BECAUSE THE TRANSMISSION DEPARTMENTS ARE BOOKED... MAKES ME WONDER IF THEY ARE ALL 2020 FORD EXPLORERS

Mileage: 25

ON TWO OCCASIONS, INSTEAD OF CHANGING GEAR, THE CAR INCREASED RPMS LIKE IT WAS IN NEUTRAL AND THEN LURCHED BACK INTO GEAR. IN BOTH CASES, I WAS ABLE TO QUICKLY BRAKE, BUT IT WAS A TERRIFYING SITUATION. I WAS IN NORMAL DRIVE MODE, AND BELIEVE THE GEARS WERE SHIFTING FROM FIRST TO SECOND.

Mileage: 8,500

WHILE DRIVING AT 70MPH THE TRANSMISSION ABRUPTLY DOWNSHIFTED ABOUT THREW US INTO THE DASH. PULLED OVER AND SHUT OFF AND RESTARTED. AT NO TIME DID ANY WARNING LAMP COME ON. AFTER RESTARTING TRANSMISSION SHIFTED NORMAL , THEN THE SHIFT TO PARK MESSAGE CAME ON AT HIGHWAY SPEEDS. THEN IT WENT OFF, THEN THE TRANSMISSION BEGAN LURCHING THEN IT WAS OK. STILL NO WARNING LIGHTS. PARKED CAR IN DRIVEWAY AND TURNED IT OFF. MESSAGE ON DASH SAID SHIFT TO PARK BUT IT WAS IN PARK. I GOT OUT AND CAR ROLLED ABOUT 10 FEET AND STOPPED ON IT'S OWN. NEXT DAY IT DROVE FINE FOR AWHILE AND NO WARNING LIGHTS THEN BEGAN TO GET MESSAGE SHIFT TO PARK. TRANSMISSION THEN SEEMED TO SKIP GEARS THEN BEGAN TO NOT SHIFT UNTIL RPMS WERE VERY HIGH. PARKED CAR AND WITH ENGINE OFF MESSAGE SAID SHIFT TO PARK EVEN THOUGH IT WAS IN PARK. HAD IT TOWED TO FORD DEALER. THEY SAID IT WAS STUCK IN PARK. THEN CALLED TO SAY IT HAD METAL IN IT AND IT NEEDS A WHOLE NEW TRANSMISSION. THIS IS UNSAFE THAT A CAR CAN ROLL BY ITSELF WHEN IN PARK. UNACCEPTABLE THAT IT FAILED WITH NO WARNING LIGHTS OR MESSAGES AT 19,000 MILES.

Mileage: 19,000

VEHICLE WAS SITTING IN DRIVEWAY OVERNIGHT WITH NO ISSUES AND WHEN WENT TO DRIVE THE NEXT MORNING TO TAKE KIDS TO SCHOOL VEHICLE WOULD NOT GO ABOVE 10 MPH. IT GAVE THE WARNING THERE WAS A POWERTRAIN MALFUNCTION, ENGINE COOLANT OVER TEMPERATURE (WHICH WE JUST HAD THE RECALL DONE A WEEK AGO), AND A REGULATORY MALFUNCTION INDICATOR. WE WERE NOT FAR FROM HOME, SO RETURNED BACK.

Mileage: 14,080

THE VEHICLE HAS STARTED ITSELF 4 TIMES IN THE LAST 24 HOURS. IT DOES NOT AUTOMATICALLY SHUT OFF AND THE KEYS ARE NOT IN THE VEHICLE. IT LOCKS AND STARTS AS IF IT WAS AUTO STARTED BUT DOES NOT SHUT OFF AND NO ONE HAS STARTED THE VEHICLE. IT HAS BEEN STATIONARY AND PARKED WHEN THIS HAPPENED. THIS IS NOT THE ONLY ISSUE I AM EXPERIENCING. IT HAS ALSO HAD TRANSMISSION SHIFTING ISSUES AS WELL AS HILL START ASSIST ISSUES.

Mileage: 11,000

TRANSMISSION WAS GRINDING AND STOPPED PULLING AT APPROXIMATELY 17,000 MILES. HAD CAR TOWED TO DEALER. THERE WAS A TRANSMISSION LEAK. IT WAS REPAIRED AND 6 QUARTS OF FLUID ADDED. SINCE THE REPAIRS, TRANSMISSION IS HARD SHIFTING AND JERKING. I'VE HAD THE CAR BACK AT THE DEALER FOR STEERING ISSUES 3 TIMES. AT HIGHWAY SPEEDS (65MPH AND ABOVE) THE CAR WANDERS ALL OVER THE ROAD, LIKE THERE'S SLACK IN THE RACK AND PINION. THE DEALER SAYS THE ALIGNMENT IS OKAY AND REFUSES TO LISTEN TO MY COMPLAINTS. HAVE ISSUES WITH THE SYNC. THE RADIO WILL RANDOMLY NOT LET YOU ADJUST THE VOLUME AND HAVE HAD THE BACK-UP CAMERA REPLACED. ALSO, RANDOMLY WILL NOT SYNC-UP WITH IPHONE.

Mileage: 17,000

I BOUGHT A 2020 FORD EXPLORER LAST MAY. THE VEHICLE HAS LESS THAN 7500 MILES. MONDAY 3/15/21 I NOTICED A WHINING NOISE WHEN THE CAR WAS SHIFTING INTO GEARS. IT CONTINUED TO HAPPEN AS THE WEEK PROGRESS. IT GOT WORSE BY MID-WEEK. THURSDAY 3/19/21 I CALLED MY LOCAL FORD DEARLERSHIP AND WAS TOLD I COULD DROP IT OFF FOR SEVERAL DAYS OR THE NEXT AVAILABLE DATE WAS THE 2ND WEEKEND IN APRIL. I INFORMED MY HUSBAND WHO STATED THAT THERE WAS A PUDDLE OF FLUID UNDER MY CAR THIS MORNING. HE CALL ROADSIDE ASSISTANCE TO COME GET MY CAR. WE HAD TO MOVE IT FROM THE PARKING GARAGE I PARK IN TO THE STREET AND THERE WAS ALSO A BIG PUDDLE OF FLUID. HE CHECKED THE OIL AND THERE WAS PLENTY OF IT IN THE CAR. BY THE TIME THE TOW TRUCK ARRIVE THERE WAS JUST A SMALL PUDDLE UNDER THE CAR. NO WARNING LIGHTS ON CAR CAME ON TO INDICATE AN ISSUE.

PREVIOUS COMPLAINT OF 11394378, THEY TRIED TO FIX IT BY CHANGING VALVE BODY FOR TRANSMISSION. THAT DIDN'T WORK SO NOW I'M NEEDING A NEW TRANSMISSION. BEEN WITH THEM FOR OVER A MONTH. THEY ARE WORKING ON IT, BUT STILL AN ISSUE AT THIS TIME.

Mileage: 2,600

IN NOVEMBER 2020 WE TOOK OUR BRAND NEW 2020 EXPLORER TO THE DEALER WE PURCHASED IT FROM FOR A LEAKING OIL AND TRANSMISSION ISSUE AS WELL AS THE TRANSMISSION HAVING TROUBLE SHIFTING, LURCHING, AND GETTING STUCK IN GEAR. THEY ADVISED THAT THE OIL DRAIN WAS NOT TIGHT ENOUGH BUT THE TRANSMISSION NEEDED PARTS. WE TOOK IT BACK IN DEC AND THEY PUT A SHIFT KIT IN. THIS DID NOT FIX THE PROBLEM AND THEY SAID THEY NEEDED TO ORDER OTHER PARTS BUT THEY WERE BACK ORDERED AND WOULD BE IN AROUND JAN 2021. JANUARY CAME AND WENT AND NO CONTACT. I CONTACTED THE DEALER IN FEBRUARY AND THEY SAID THEY HAD NOT RECEIVED THE PARTS. I CONTACTED THEM AGAIN END OF FEBRUARY AND THEY HAD THE PARTS BUT NO TRANSMISSION PERSON. I CONTACTED THEM AGAIN BEGINNING OF MARCH AND WAS TOLD THEY STILL HAD NO TRANSMISSION PERSON AND WOULD CALL US WITHIN A WEEK TO GET IT FIGURED OUT. STILL NO ONE CALLED AND ON MARCH 16 I CALLED THE DEALER AGAIN. THEY ONCE AGAIN SAID THEY HAD NO TRANSMISSION PERSON BUT WOULD BRING THE CAR IN ON THE 30TH TO PUT IN A NEW VALVE BODY AND ATTEMPT ANY OTHER REPAIRS THEY FIND. IN THE MEAN TIME WE ARE DRIVING AROUND IN A CAR THAT WE DO NOT BELIEVE IS SAFE DUE TO THE TRANSMISSION ISSUES AND THE DEALER DOES NOT SEEM TO CARE.

Mileage: 10,000

VEHICLE IS NOW HAVING HARD SHIFTS WHEN IN LOWER GEARS, IT HAS A HARD TIME GOING FROM DRIVE TO REVERSE. ENGINE MAKES A HUMMING OR LOW GROWLING NOISE, LIKE IT DID BEFORE THE TRANSMISSION COOLER BUSTED IN DECEMBER 2020. THIS ALL HAPPENS WHEN DRIVING THE VEHICLE IT DOESN'T WANT TO ACCELERATE PROPERLY ANYMORE IT LAGS. SEVERAL TIMES I'VE GONE TO REVERSE INTO MY DRIVE WAY ABS IT DOESN'T SHIFT AT FIRST IT TAKES A COUPLE OF PUSHES ON THE ACCELERATE FOR IT TO CATCH.

Mileage: 20,000

WHEN SHIFTING INTO DRIVE, VEHICLE WILL RANDOMLY HAVE A HARD BRAKE PEDAL AND VEHICLE WILL LURCH FORWARD WITH INCREASED RPM. USE OF E-BRAKE OR PUTTING TRANSMISSION IN PARK REQUIRED TO STOP MOVEMENT. PLACE TRANS IN PARK AND RESTART OF ENGINE AND PROBLEM GONE UNTIL NEXT TIME. USE OF REVERSE, VEHICLE WILL SUDDENLY STOP AND SOUND AS IF YOU HIT SOMETHING. BRAKE PEDAL VERY HARD. HAVE TO PLACE TRANS IN PARK AND RESTART ENGINE. THE ISSUE OCCURS FROM A STATIONARY CONDITION, IN DRIVEWAY OR PUBLIC PARKING AREAS, SO THIS CAUSES CONCERN THAT THIS MAY ULTIMATELY RESULT IN ACCIDENT OR COLLISION WITH A STRUCTURE, ANOTHER VEHICLE, OR A PEDESTRIAN! ISSUE CANNOT BE REPEATED ON DEMAND. IT IS ENTIRELY RANDOM AND EVERY DRIVE HAS TO BE APPROACHED WITH THE EXPECTANCY THAT THE VEHICLE WILL MOVE WITHOUT NORMAL BRAKES TO STOP. THERE ARE NO ALERTS TO TELL US WHY (OR WHICH SYSTEM) IS THE ISSUE. THIS HAS OCCURRED RANDOMLY SINCE BUYING THIS EXPLORER ST. FORD SERVICE SEEMS SURPRISED AND UNAWARE OF THIS ISSUE (AND MORE).

Mileage: 24,000

TRANSMISSION IS CATCHING WHICH SWITCHING GEARS. CAR HAS UNDER 6,000 MILES. TRANSMISSION WILL NOT SWITCH GEARS AND CATCH. CAR WILL JOLT FORWARD AND IT FEELS LIKE I AM BEING REAR ENDED

Mileage: 5,400

VEHICLE STICKS, JERKS OR LUNGES WHILE SHIFTING IN LOW GEARS

Mileage: 200

THE MOST RECENT AND SEVERE INCIDENT OCCURRED FEBRUARY 27 2021. I'VE STARTED MY 2020 FORD EXPLORER ST VIA REMOTE AND ENTERED IT TO MOVE IT IN ORDER TO LOAD THE VEHICLE. THE LOADING THE VEHICLE ALL IN ALL TOOK ABOUT 15 MINUTES, THE WHOLE TIME, IT WAS IDLING. I'VE PUT THE VEHICLE IN REVERSE, BACKED OUT OF A SPOT AND STARTED DRIVING FORWARD IN THE LOT I WAS IN AT ABOUT 10MPH. I'VE ATTEMPTED TO STOP THE VEHICLE, BUT THEN IT WAS NOT SLOWING DOWN PROPERLY. I HAD TO USE THE E-BRAKE BUTTON TO STOP IT. IT CAME TO AN IMMEDIATE STOP. THE DASH WAS CYCLING THROUGH NUMEROUS WARNINGS; 1. HILL DESCENT CONTROL FAULT 2. ANTI LOCK BRAKE FAULT 3. PRE COLLISION ASSIST NOT AVAILABLE 4. HILL START ASSIST WARNING 5. HILL DESCENT CONTROL FAULT 6. SERVICE ADVANCE TRACK SYSTEM 7. CHECK BRAKE SYSTEM 8. PARK BRAKE FAULT SERVICE NOW I TRIED TESTING THE BRAKES, WHILE GOING FORWARD AND BACKWARDS, THE WERE WEAK AND INCONSISTENT. LIKE THEY WERE PULSING WITH FULL POWER AND THEN NOTHING. RESTARTING THE VEHICLE MADE ALL THOSE WARNINGS DISAPPEAR. TOOK IT TO THE DEALERSHIP, WHICH IS THE 2ND TIME THAT IS IT GOING IN FOR BRAKE AND POWER TRAIN RELATED ISSUES. FEW TIMES A MONTHS SINCE I'VE BOUGHT IT, THE ONLY ISSUE I WOULD HAVE, IS ON STARTUP AND IMMEDIATE MOVEMENT, THE BRAKES WOULD SOMETIMES BOTTOM OUT AND NOT BE ABLE TO STOP THE VEHICLE WHEN IN GEAR UNLESS I PUT IT IN NEUTRAL OR PUMP THE BRAKES. WAS TOLD THAT THEY DO NOT SEE ANY CODES, AND MIGHT BE JUST A WEIRD TIMING WITH MY START UPS. THE MOST RECENT EVENT ON THE 27TH, WAS WHAT PROMPTED ME TO REPORT THIS. VEHICLE WAS IDLING FOR A WHILE AND MOVING WITH WEAK OR NO BRAKES TO STOP. THAT COULD HAVE RESULTED IN AN INCIDENT.

Mileage: 13,000

VERY HARD JERKY SHIFTING. WHEN ACCELERATING AND BRAKING. 1ST TO 2ND GEAR AND 2ND TO 3RD. HAS GOTTEN WORSE OVER TIME. HAPPENING FOR MONTHS

Mileage: 11,099

THE TRANSMISSION ON THE VEHICLE STARTED GOING OUT AS WE WERE DRIVING BACK FROM AN OUT OF TOWN TRIP ON A HIGHWAY. MY HUSBAND MADE A STOP AT A LIGHT AND UPON ACCELERATING AFTER THE STOP, THE VEHICLE MADE A GRINDING SOUND AND BEGAN HAVING ENGINE ISSUES. WE MADE AN APPOINTMENT AT THE LOCAL DEALERSHIP WHERE MY HUSBAND DROVE THE VEHICLE ON CITY STREETS DUE TO HIGH RPMS DESPITE LOW SPEED. THE VEHICLE IS AT THE DEALERSHIP AS OF MONDAY FEBRUARY 8TH AND WE HAVE BEEN TOLD PARTS ARE ON BACK ORDER WITH NO ETA. THE VEHICLE DOES HAVE A RECALL FOR A TRANSMISSION INTERCOOLER. WE HAVE READ ABOUT THIS ISSUE IN NUMEROUS 2020 FORD EXPLORERS.

Mileage: 5,700

TRANSMISSION SHIFTS ERRATICALLY, HARD SHIFTS, AND TWICE PRESS THE ACCELERATE AND VEHICLE DOES NOT MOVE.

AT 6700 MILES TRANSMISSION BEGAN HARSH , JOLTING SHIFTING MOSTLY IN LOW GEARS , DOWNSHIFTING . SO BAD AS TO BE UNDRIVEABLE, BEEN AT THE DEALERS SERVICE DEPT. FOR 8 DAYS NOW. THIS PROBLEM TOTALLY ECLIPSES THE DEAD BATTERY - DEEP SLEEP MODE THAT THE CAR EXPERIENCES ABOUT ONCE A MONTH. HAD IT TOWED TO FORD THE FIRST TIME IT HAPPENED , THEY SAY NOTHING WRONG , THAT WE PROBABLY LEAVE OUR LIGHTS ON . WE DON'T GO ANYWHERE WITHOUT JUMPER CABLES.

Mileage: 6,600

HAVE HAD THE VEHICLE FOR ABOUT 4 MONTHS. IT ISN'T DRIVEN VERY MUCH. RECENTLY STARTED TO NOTICE THAT WENT SLOWING DOWN IT DOWNSHIFT VERY ROUGHLY FROM 35 TO 20 MPH. ABOUT 2300 MILES ON THE VEHICLE AND THEY ALREADY SAID THAT THEY NEEDED A NEW TRANSMISSION AND VALVE BODY. THEY SAID THAT IT WOULD BE COVERED BY WARRANTY BUT IT'S ODD THAT PRETTY MUCH A BRAND NEW VEHICLE THAT'S NOT DRIVEN OFTEN AND THAT IT'S ALREADY NEEDING A LARGE SCALE REPLACEMENT TO NOTHING I'VE DONE WRONG.

Mileage: 2,300

I HAVE A 2020 EXPLORER LIMITED EDITION, WITH JUST OVER 10,000 MILES. SINCE I GOT IT, I NOTICED THAT SHIFTING FROM 2-4 GEAR WAS PRETTY ROUGH, AND JERKY. ABOUT 2 MONTHS AGO, I LEFT THE DRIVEWAY, HEARD A THUD WHEN I PUT IT IN D, AND IT DIDN'T MOVE. I HIT THE GAS HARDER, AND IT MOVED, BUT WOULD NOT LEAVE 1ST GEAR. GOT A CHECK ENGINE LIGHT. TURNED IT OFF, WAITED A WHILE, TRIED IT AGAIN, AND IT DROVE FINE, BUT CHECK ENGINE LIGHT WAS STILL ON. THE CAR DROVE FINE FOR A COUPLE OF WEEKS. THE CHECK ENGINE LIGHT WENT OFF THE NEXT DAY. 2 WEEKS LATER, I TOOK IT OUT OF THE DRIVE, PUT IT IN DRIVE AND AGAIN, IT WOULDN'T LEAVE FIRST GEAR. PUT THE CAR BACK IN THE GARAGE, WAITED A WHILE, AND IT WAS FINE. CALLED THE DEALER, AND SCHEDULED AN APPT BECAUSE I CAN'T HAVE THESE SERIOUS ISSUES CONTINUE. MY CONCERN WAS THAT THEY WON'T BE ABLE TO DUPLICATE THE ISSUE, AND JUST SEND ME ON MY WAY. NEEDLESS TO SAY, THEY RAN SEVERAL DIAGNOSTICS TESTS, AND FOUND SOME ISSUES/CODES. THEY PERFORMED A PINPOINT TEST TRACE AND FOUND CODES P062C, P2242. THEY THEN PERFORMED TSB 20-2217 AGAIN, AND THE CODES WERE CLEAR. FOR A SHORT TIME AFTER, THE JERKINESS IN THE SHIFTING OF THE GEARS WENT AWAY, HOWEVER THAT HAS SINCE RETURNED. STOPPING AND STARTING, AND DRIVING ESPECIALLY IN NEIGHBORHOODS, IS VERY FRUSTRATING. IT IS UNCOMFORTABLE TO SAY THE. LEAST, THE VERY AGGRESSIVE SHIFTING, AND JERKING OF THE VEHICLE AT LOW SPEEDS. I HAVE NOT YET HAD THE SAME ISSUE WHERE THE VEHICLE REFUSED TO CHANGE GEARS, OR WAS STUCK WITHOUT MOVING, HOWEVER THE TRANSMISSION AS A WHOLE IS VERY PROBLEMATIC, AND SOMEWHAT SCARY TO DRIVE.

Mileage: 8,000

11/6/20 DRIVING HOME FROM WORK AND TRANSMISSION STARTED TO JERK AND CLUNK TWICE EACH TIME I SLOWED DOWN. IMMEDIATELY DROVE TO FORD DEALER AND WAS GIVEN A LOANER. 12/30/20 DEALER CALLED AND SAID REPAIR WAS COMPLETE AND VEHICLE WAS DELIVERED TO MY HOUSE. THE FOLLOWING EVENING I DROVE IT AND FOUND THAT IT WAS NOT FIXED. WHEN DRIVING OVER 30 AND THEN SLOWING DOWN, TRANSMISSION WOULD JERK AND CLUNK AT JUST BELOW 30 MPG. DROVE EXPLORER TO DEALER ON 1/5/21 (JERKING AND CLUNKING EACH TIME I DECELERATED) AND HAVE BEEN WAITING FOR REPAIR SINCE.

Mileage: 4,000

THE TRANSMISSION IS NOT FUNCTIONING CORRECTLY. WHEN SHIFTING FROM SECOND TO THIRD AND THIRD TO SECOND, THE ENGINE REVS HIGH. THE CAR THEN JOLTS FORWARD WHEN MOVING BACK INTO SECOND GEAR CAUSING SAFETY CONCERS.

Mileage: 7,500

TL* THE CONTACT OWNS A FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED ON A HILL WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED AND CRASHED INTO A 2019 JEEP COMMANDER WITHOUT WARNING. THERE WERE NO REPORTED INJURIES, FIRE, AIR BAG DEPLOYMENT OR POLICE REPORT FILED. THE VEHICLE WAS TOWED TO NEMER FORD( 323 QUAKER RD, QUEENSBURY, NY 12804;(518) 798-8834) WHERE IT WAS DIAGNOSED THAT THE RELAY AND MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, WHERE AN EXTENDED WARRANTY WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000. *DT*JB*DT*JB

Mileage: 20,000

THE VEHICLE DISPLAYED A CHECK ENGINE LIGHT AND MADE A WHINING SOUND WHEN SHIFTING. THE NEXT DAY ATTEMPTED TO SHIFT INTO REVERSE AND THE VEHICLE WOULD NOT MOVE. HAD VEHICLE TOWED TO DEALERSHIP WHERE WE PURCHASED THE EXPLORER. THE DEALER IDENTIFIED THE ISSUE AS AN ELECTRONIC VALVE CONTROL FOR THE TRANSMISSION. 3+ WEEKS LATER WE ARE STILL WAITING FOR PARTS TO BE RECEIVED BY THE DEALER.

Mileage: 20,000

I RECEIVED MY 2020 FORD EXPLORER BACK FROM THE DEALERSHIP ON 01/23/2021, AFTER IT HAD BEEN AT THE DEALERSHIP SINCE 12/22/2020 FOR AN "OVERHEATING" ISSUE, WHICH TURNED OUT TO BE A MODULE AND SENSOR ISSUE. WHILE DRIVING LAST NIGHT I RECEIVED A WARNING FOR A "POWERTRAIN MALFUNCTION". I WAS ABLE TO GET HOME WITH NO ISSUE BY DRIVING SLOWLY. I PARKED THE CAR OVERNIGHT AND CHECKED THE STATUS THIS MORNING, 01/24/2021, IN ORDER TO CALL ROADSIDE ASSISTANCE AND LET THEM KNOW WHAT THE CURRENT ISSUE IS. WHEN I STARTED THE CAR I RECEIVED WARNINGS FOR "PRE-COLLISION ASSIST" NOT AVAILABLE, "HILL DESCENT CONTROL" FAULT, "HILL START ASSIST" WARNING, AND "ANTI-LOCK BRAKE" FAULT. I ATTEMPTED TO MOVE THE VEHICLE IN MY DRIVEWAY TO MAKE IT EASIER TO LOAD ON A TOW TRUCK, AND I HAD ALMOST NO BRAKING POWER. I HAD TO PUT THE VEHICLE IN PARK TO STOP IT FROM ROLLING DOWN MY DRIVEWAY. THIS WILL BE THE THIRD TIME IN A MONTH THAT THE VEHICLE HAS TO BE TOWED TO THE DEALERSHIP FOR A MAJOR ISSUE THAT HAS LEFT ME STRANDED. THIS VEHICLE HAS 7,393 MILES AND WAS PURCHASED 04/2020.

Mileage: 7,393

TWO DAYS PRIOR TO THE VEHICLE NOT WORKING, I HEARD A WHINING AND GRINDING SOUND. I TOOK IT TO THE NEAREST FORD DEALERSHIP AND THEY SAID IT WAS THE TRANSMISSION. I COULDN'T GET AN APPOINTMENT UNTIL 10 DAYS LATER. SO, I WENT HOME. THE NEXT DAY I TRIED TO TAKE THE VEHICLE TO THE DEALERSHIP THAT I PURCHASED IT FROM AND THE VEHICLE WOULDN'T MOVE. MY FORD APP SAID IT WAS THE POWERTRAIN. I CALLED A TOW TRUCK AND THEY TOOK IT TO THE DEALERSHIP (WHERE I PURCHASED IT). THE DEALERSHIP CALLED TWO DAYS LATER AND SAID IT WAS THE TRANSMISSION. NOW, I AM AWAITING A "NEW" TRANSMISSION TO BE PUT IN MY VEHICLE.

Mileage: 15,160

COMPLETE FAILURE OF THE TRANSMISSION. 16,000 MILES A WHINING NOISE STARTED WHILE SHIFTING IN LOW GEARS (SIMILAR SOUND TO LOW POWER STEERING FLUID) WHILE MY FAMILY WAS 4 STATES AWAY OVER THE NEW YEAR WEEKEND. UPON STOPPING I CHECKED UNDER THE VEHICLE FOR LEAKING TRANSMISSION FLUID BUT SAW NO WET SPOT. WE CONTINUED TO DRIVE A FEW MORE HOURS TO A HOTEL. WHEN STOPPING TO MAKE A LEFT TURN THE WHOLE VEHICLE SHUTTERED AND SUDDENLY DOWNSHIFTED VERY HARD. IT HESITATED TO ACCELERATE AGAIN ACROSS 2 LANES. THIS TIME I GOT OUT AND CHECKED UNDER THE VEHICLE WHILE IT WAS STILL RUNNING AND FOUND FLUID LEAKING FROM THE TRANSMISSION COOLER. I HAVE A VIDEO OF FLUID COMING OUT. THE NEXT ATTEMPT TO EVEN MOVE THE VEHICLE IT HAS NO POWER AND WOULD NOT MOVE.

Mileage: 16,000

I PURCHASED MY 2020 FORD EXPLORER IN FEBRUARY 2020. SINCE PURCHASING I'VE HAD SEVERAL ELECTRICAL AND OTHER PROBLEMS. I WISH I HAD NEVER PURCHASED FORD. I'VE HAD ISSUES WITH THE CAMERA WHICH HAD A RECALL WHICH WAS FIXED IN NOVEMBER. I'VE ALSO HAD A PROBLEM WITH BOTH PASSENGER AND DRIVER WINDOW NOT BEING OPERABLE OR OPERATING INCORRECTLY, WHICH STILLS HAPPENS PERIODICALLY. I ALSO HAD TO HAVE THE TRANSMISSION REPAIRED DUE TO A RECALL. HOWEVER, I STILL RECEIVE MESSAGES WITHIN DASH THAT TELLS ME TRANSMISSION NOT IN PARK WHEN BACKING UP. I SOMETIMES AM DRIVING AND IT FEELS AS IF TRANSMISSION IS SLIPPING. I'VE HAD NOTHING BUT PROBLEM AFTER PROBLEM WITH FORD AND DO NOT RECOMMEND THAT ANYONE PURCHASES.

Mileage: 9,900

TRANSMISSION STARTED VIOLENTLY SHIFTING AND JERKING THE CAR AT CITY AND HIGHWAY SPEEDS. THE TRANSMISSION WAS DETERMINED TO BE DAMAGED AND TOOK 2.5 MONTHS TO FIX BECAUSE PARTS WERE NOT AVAILABLE. ADDITIONALLY, THE DRIVER'S SEAT MASSAGE FEATURE FAILED, INTERIOR COLUMNS KEPT POPPING OUT, DEFECTIVE PULL DOWN SUN GLASS HOLDER, GAP IN LIFT GATE INTERIOR PLASTIC BOLTED TO IT AND REPLACING OF DAMAGED SEAT CLIPS.

Mileage: 9,000

NO RECALLS OR NOTICES AS OF DECEMBER 4TH. TOOK A ROAD TRIP FOR WIFES BIRTHDAY FROM TEXAS TO OKLAHOMA, CAR HAS LESS THAN 10K MILES ON IT. ON DECEMBER 5TH WHILE DRIVING TO GET BREAKFAST TRANAMITION STARTED TO SLIP ON HILLS AND GEARS STARTED GRINDING. CALLED FORD WHEN I WAS IN AN AREA WITH RECEPTION. FORD WAS NOTIFIED THAT THE TRANAMITION WAS SLIPPING IN AN OUT OF GEAR AND THERE WAS A GRINDING NOISE. WE WERE 300 MILES FROM HOME WITH NO DEALERSHIP OR TOW OPTION AND LIMITED SERVICE. SERVICE ADVISER ASKED IF WE HAD THE RECALL DONE ON THE TRANSMITION AND TOLD HIM WE HAVE RECEIVED NO NOTICE. WE PLAYED A BACK AND FOURTH GAME WERE I TOLD HIM WE GOT NO NOTICE OF THE RECALL AND HE THOUGHT I WAS WRONG. ON DECEMBER 5TH WHEN WE WERE SCHEDULE TO DRIVE BACK, CAR WOULD NOT COME OUT OF PARK, HAD TO RIP APART THE CENTER CONSOLE TO GET TO THE EMERGENCY PARK OVERRIDE. WHILE DRIVING BACK CAR WOULD COMMONLY GO OUT OF GEAR, GRIND AND WHILE AT CONSTANT SPEED FALL OUT OF GEAR. FORD ADVISOR CONFIRMED THERE WAS NO WAY TO ADD OR CHECK TRANSMITION FLUID.ALMOST GOT REAR ENDED ON HIGHWAY, SERVICE ROADS AND ON RAMPS ON NUMEROUS OCCASIONS BUT KNEW FORD WOULD NOT PAY FOR TOW. FORD CONFIRMED THAT THE OIL COOLER WAS LEAKING BUT ONLY REPLACED THE COOLER. TRANSMITIONWAS RUNNING LOW ON FLUID THE ENTIRE TIME SO NOW WE HAVE A NEW CAR WITH A DAMAGED TRANSMISSION. FORD ADVISOR CONFIRMED AFTER I SHOWED PROOF THAT RECALL WAS NOT ON FORD PASS APP, NHTSA WEBSITE UNDER VIN. FORD IS HIDING ISSUE TO SAVE MONEY. LONG TIME FORD CUSTOMER IN 30S WITH OVER 5 NEW CARS BUT THIS WILL BE THE LAST FORD. ONLY GOT RECALL NOTICE 5 DAYS AFTER CAR WAS TAKEN TO SHOP. NHTSA STILL DOES NOT HAVE RECALL. "RECALL" NOTICE CITES ITS A CUSTOMER SATISFACTION PROGRAM 20B34 BUT THE TRASMITION WILL LATTERLY FAIL DUE TO THIS PART ISSUE CAUSING LONG TERM ISSUES ON RELIABILITY OF A $40K CAR. TRIED TO CALL FOR RECALL HOT LINE AND WAS HUNG UP ON!

Mileage: 9,998

VEHICLE HAS BEEN IN MULTIPLE REPAIR SHOPS MULTIPLE TIMES FOR FUEL PUMP, ELECTRICAL, AND POWER TRAIN PROBLEMS. THE FIRST TIME IT SHUT DOWN IN THE MIDDLE OF A PARKING LOT, IT WAS TOWED WAS AT 1720 MILES. IT CURRENTLY HAS 7772 MILES. I WOULD GET IT OUT OF THE SHOP ONE DAY THE CAR WOULD EITHER HAVE THE SAME WARNING LIGHTS APPEAR OR BREAK DOWN TOTALLY. PRIME EXAMPLE PICKED IT UP ON MONDAY, NOVEMBER 23, 2020 AND IT STARTED EXPERIENCING PROBLEMS ON THE 24TH AS SOON AS THE GAS WARNING LIGHT CAME ON THE CAR SHUT OFF AT 65 MPH AND ALL THE CABIN LIGHTS CAME ON INSIDE THE CAR. I MANAGED TO GET IT RESTARTED AFTER 20 MINUTES AROUND 8:15 PM AND GET TO A GAS STATION AND I PUT GAS IN IT AND THE GAS WARNING LIGHTS WENT OUT. THEN SHUT DOWN COMPLETELY AT 70 MPH ON THE 25TH ON HIGHWAY 421 NEAR YADKINVILLE, NC. WARNING LIGHTS WOULD APPEAR AT THE MOMENT THE CAR SHUTS DOWN. (NEAR HIT BY A TRACTOR-TRAILER THAT SWERVED TO MISS HITTING ME.) HAD IT TOWED TO TWO SEPARATE FORD DEALERSHIPS. THE FIRST SAID THEY COULD NOT WORK ON IT BECAUSE IT WAS A HOLIDAY AND THEY KNEW I WAS OUT-OF-TOWN FROM VIRGINIA. THE SECOND DEALERSHIP INQUIRED ABOUT THE PROBLEM. OHMED OUT THE FUEL COMPONENT AND DISCOVERED THE CONNECTOR WAS DEFECTIVE ON THE FUEL PUMP AND IT HAD BEEN WIRED IMPROPERLY AND REPLACED THE MISSING SCREWS ON THE FUEL PUMP. THE SHOP REWIRED THE COMPONENT CORRECTLY AND THE VEHICLE RUNS. I STILL CONSIDER THE CAR UNSAFE BECAUSE I CAN STILL FEEL THE POWERTRAIN JERK SUBTLETY.

Mileage: 7,300

I WAS PARKED ON AN INCLINE RAMP IN A PARKING LOT AND TRIED TO MANEUVER OUT BETWEEN THE VEHICLE IN FRONT AND BEHIND ME. I PUT THE VEHICLE IN DRIVE AND REVERSE A FEW TIMES TO GET OUT. I MANEUVERED ENOUGH TO GET OUT OF THE SPACE BUT WHEN I PUT THE VEHICLE IN DRIVE (D), IT REVVED AS I STEPPED ON THE GAS (LIKE IT WAS IN NEUTRAL) BUT THE VEHICLE KICKED BACK INTO REVERSE WHICH IS WHAT MY PREVIOUS GEAR WAS. MY VEHICLE THEN ROLLED BACK. WHEN I LOOKED AT THE GEAR SELECT IT WAS ON DRIVE (D). THIS CAUSED ME TO HIT THE PARKED VEHICLE BEHIND ME CAUSING MINOR DAMAGE TO MY VEHICLE BUT MAJOR DAMAGE TO THE OTHER VEHICLE. THE TRANSMISSION LAGS BUT I WAS CERTAIN THAT IT WAS IN DRIVE BEFORE I STEPPED ON THE GAS. THE CAUSE IS PROBABLY DUE TO THE DRIVETRAIN NOT ENGAGING CAUSING A LOSS OF DRIVE. I BELIEVE ITS RELATED TO FORD RECALL 20S65 WHICH I DID NOT KNOW OF AT THE TIME OF THE CRASH.

Mileage: 2,400

I HAD DRIVEN 8 HOURS, (AROUND 575MILES) INTO A 14.5 HOUR DRIVE. THE MECHANICAL SHIFT DEFAULT FLASHED ON THE DASH SCREEN & THE WRENCH SYMBOL. I EXITED THE HIGHWAY TO THE NEAREST GAS STATION. I CHECKED THE MANUAL, DID A GOOGLE SEARCH & IT SAID THIS WAS A TRANSMISSION FAULT. I CHECKED TO SEE IF THE CAR WOULD START, AFTER FILLING UP THE GAS TANK. IT STARTED, BUT AS SOON AS THE EXPLORER WAS PUT INTO ANY GEAR, IT SHIFTED ITSELF BACK INTO PARK & MADE AN AUDIBLE "CLUNK" SOUND. I CALLED AAA TO GET IT TOWED TO THE NEAREST DEALERSHIP, WHICH WAS CHEVY. THIS WAS SAT, DEALERSHIP DIDN'T OPEN UNTIL MON. CALLED THE CHEVY DEALER & HE SAID HE COULD NOT REPAIR IT. CALLED 5 FORD DEALERSHIPS & NO ONE COULD GET IT REPAIRED THIS WEEK, SO WE HAD TO HAVE OUR EXPLORER TOWED FROM AL TO OK TO OUR MECHANIC. WE WERE TOLD BY 3 DEALERSHIPS THAT FORD IS HAVING TRANSMISSION PROBLEMS WITH THIS MODEL & WE SHOULD CHECK RECALLS. I DON'T SEE 2020 EXPLORER INCLUDED IN THE CURRENT TRANSMISSION RECALLS, BUT THIS FORD EXPLORER 2020 HAS LESS THAN 3,000 MILES & DUE TO THE "SHIFT SYSTEM FAULT" DEFECT, IT CAN'T BE DRIVEN WITHOUT A MAJOR REPAIR. I'M A VERY UN-HAPPY CUSTOMER RIGHT NOW!&#129324;&#128545;

Mileage: 2,800

I HAD BEEN DRIVING WITH NO PROBLEMS. TURNED IN TO A MINIMART, PARKED VEHICLE. WHEN I RETURNED A FEW MINUTES LATER, I STARTED THE VEHICLE, BACKED UP, STOPPED, THEN STARTED TO PULL OUT OF THE PARKING LOT TO TURN ONTO THE HIGHWAY. I ACCELERATED AND THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I PULLED OFF THE HIGHWAY SHUT THE VEHICLE OFF, RESTARTED AND TRIED TO CONTINUE MY TRIP. THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I CONTINUED WITH THE ENGINE RUNNING AT HIGH RPM UNTIL I REACHED HOME. I CALLED FOR ASSISTANCE, AND HAD THE VEHICLE TOWED TO THE DEALER WHERE I GOT A RENTAL CAR AND RETURNED HOME. THEY CALLED THE HOUSE AND SAID THE VEHICLE WAS READY. I RETURNED AND FOUND THAT THEY REPROGRAMMED THE PCM MODULE AND ROAD CHECKED THE CAR WITH NO PROBLEMS FOUND. I HAD RECEIVED A FORD RECALL NOTICE IN LATE MAY ABOUT THE PROBLEM AND RECALL IS GOOD UNTIL MAY 31, 2021. VEHICLE HAD 1406 MILES WHEN I LEFT THE DEALER.

Mileage: 1,400

2020 FORD EXPLORER ST WITH APPROXIMATELY 5,200 MILES. YESTERDAY, I STARTED THE VEHICLE AND PUT IT INTO REVERSE AND IT STARTED TO ROLL BACKWARDS EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO LUNGE BACKWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. WITH MY FOOT ON THE BRAKE THE VEHICLE CONTINUED TO MOVE. THIS SAME EVENT OCCURRED A FEW MONTHS AGO BUT WHEN IN DRIVE AND THE VEHICLE CONTINUED TO LUNGE FORWARD DESPITE MY FOOT FULL PRESSING THE BRAKE AS MUCH AS POSSIBLE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. RESTARTED WITHOUT ISSUE. TODAY, I ATTEMPTED TO START THE CAR AND ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING ALL SERVICE/HAZARD/WARNING INDICATORS, AND CYCLING THROUGH THE FOLLOWING ERROR MESSAGES: - STEERING ASSIST FAULT SERVICE REQUIRED; - SEE MANUAL (WITH WRENCH ICON INDICATING POWERTRAIN FAULT); - FRONT CAMERA FAULT SERVICE REQUIRED; - SERVICE ADVANCETRAC; - FULL ACCESSORY POWER ACTIVE; - PARK BRAKE FAULT SERVICE NOW; - PRE-COLLISION ASSIST NOT AVAILABLE; - CHECK PARK AID; - REVERSE BRAKE ASSIST NOT AVAILABLE SEE MANUAL; - HILL DESCENT CONTROL FAULT; - NORMAL CRUISE ACTIVE ADAPTIVE BRAKING OFF; I TURNED OFF THE VEHICLE AND ATTEMPTED A FEW MORE RESTARTS RANGING IN INTERVALS FROM AN IMMEDIATE START/STOP, 1 MINUTE, 5 MINUTES, AND 10 MINUTES WITHOUT SUCCESS (SAME ERROR MESSAGES DISPLAYED AS DESCRIBED ABOVE). MY NEXT ATTEMPT WAS A FEW HOURS LATER AND THE VEHICLE STARTED WITHOUT ERROR, BUT DID NOT GIVE ANY INDICATION THAT THE VEHICLE HAD FAILED TO START THE PREVIOUS TIME AND THE 'POWERTRAIN FAULT' WRENCH ICON REMAINED LIT.

Mileage: 5,175

THERE ARE MANY ISSUES WITH THIS VEHICLE. THE FIRST ISSUE IS THAT WATER IS COMING INSIDE OF THE VEHICLE AND POOLING UP ON THE PASSENGER SIDE FLOOR. THE SECOND ISSUE IS WATER INSIDE THE PASSENGER TAILLIGHT. THE THIRD ISSUE IS THE ALLWHEEL DRIVE SENSOR IS MALFUNCTIONING. THE FOURTH AND LAST ISSUE WITH THE VEHICLE IS THAT THE CONVERTER IS CRACKED ON THE DRIVER'S SIDE AND EXHAUST FUMES ARE COMING INTO THE CABIN AND IS MAKING THE PASSENGERS SICK. THIS IS AFTER FORD HAD REPLACED THE MOTOR AT 12,000 MILES BECAUSE CYLINDER TWO MALFUNCTIONED.

Mileage: 12,000

CAR WAS IN DRIVE OR REVERSE BUT WOULD NOT MOVE, LIKE THE GEARING WAS NOT ENGAGED. PRESSED ON GAS IT FINALLY TOOK OFF ALMOST HITTING ANOTHER CAR. TOOK TO FORD, THEY FIXED SO THEY SAY, BUT IT HAS HAPPENED 4 MORE TIMES. YESTERDAY, WAS IN PARKING LOT AND PUT IN REVERSE AND TOOK OFF. WHEN IT IS ACTING UP, THE TRANSMISSION SOUNDS LIKE IT CLUNKS OR GONNA FALL OUT. BACK UP CAMERA IS STILL NOT WORKING AND CAN NOT SEE BEHIND YOU OR WHEN YOU ARE GOING TO HIT SOMETHING.

Mileage: 200

VEHICLE JERKED VERY HARD WHILE SLOWING DOWN, AROUND 30MPH AND 1500 RPM, WORSENING TO INCLUDE VIOLENT BUCKING WHEN PULLING OUT AROUND 1000-2000 RPM AND 20-30MPH, WORSENING YET TO AFFECTING ANOTHER GEAR WHILE SLOWING DOWN. DEALERSHIP TOLD ME TO DRIVE IT UNTIL APPT.(OVER A WEEK LATER). SNAP RING BROKE AND TRANSMISSION HOUSING CRACKED UPON INSPECTION AT DEALERSHIP, NEW TRANSMISSION INSTALLED

Mileage: 5,950

RECEIVED MALFUNCTION INDICATOR LAMP- REGULATORY

Mileage: 12,100

VEHICULE WAS PURCHASED NEW END OF MAY 2020 AND TRANSSMISSION HAD TO BE REPLACED WITH LESS THAN 2500 MILES IN SEPTEMBER 2020. FRECUENTS JOLTS WOULD OCCUR WHEN I WOULD HIT OVER 40MPH AND WHEN I WOULD SLOW DOWN AROUND 20-25 MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BASED ON ANALYSIS PERFORMED BY FORD TECHNICIANS.

Mileage: 2,100

VEHICLE IS JERKING WHILE ACCELERATING. RPM GAUGE HAND IS JUMPING BACK AND FORTH BETWEEN 1,750 AND 2,250. TAKES AROUND 10 SECONDS TO DOWN SHIFT WHEN PRESSING THE BREAK AFTER GOING FREEWAY SPEEDS.

Mileage: 2,500

TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRANE OVER LIFE & SAFETY! WHEN IT RESET AFTER 30 MIN. ENGINE CHECK LIGHT CAME ON. NO ACTUAL MESSAGE. NO WAY TO CHECK TRANSMISSION FLUID LEVELS! NO OPTION TO ADD FLUID. ONLY DEALER SERVICE OPTION TO CHECK OR REMEDY. THIS IS UNACCEPTABLE. I FIGURED BY-PASS BY TURNING TRANSMISSION TO PARK BEFORE EACH FULL STOP. KEPT RUNNING FOR 300 MILES ON RETURN HOME TO SAFETY. ERROR MESSAGE IS APPROPRIATE. SAFETY OVER-RIDE IS APPROPRIATE WITH WARNING SIGNAL LIKE NO SEAT-BELT ALARM. SHUT-DOWN OF ALL SYSTEMS IS ABSURD RESPONSE TO LOW FLUID LEVELS. ADD MEANS TO READ FLUID LEVELS, MECH. OR ELECTRONICALLY. ADD METHOD TO RESTORE FLUIDS W/O DEALER SERVICE. MY COMPANY OWNS 2 FORD EXPLORERS & FORMER FORD VEHICLES.

Mileage: 5,900

WHILE DRIVING ACROSS STATE, AUG 3, THE TRANSMISSION EXPERIENCED HARD SHIFTING BETWEEN FIRST AND SECOND GEAR AND NO WARNING LIGHT CAME ON THE DASHBOARD. WHEN TAKING IT TO THE DEALER THE NEXT MORNING THE CAR, ON IT'S OWN, WENT INTO PARK AND WOULD NOT SHIFT OUT. THIS WAS FRIGHTENING AS IT JUST IT'S SELF DOWN SHUT DOWN. IT WAS TOWED TO THE DEALERSHIP WHERE THEY FOUND A MANUAL OVERRIDE SWITCH TO FREE IT. THE CAR WAS LEAKING TRANSMISSION FLUID AND A NEW CASE INSTALLED. WHILE DRIVING IT OFF THE LOT, IT STARTED DOING IT AGAIN. THEY LOOKED AT IT FOR A SECOND TIME, AUG 10, AND SAID A SENSOR NEEDED TO BE RESET SO IT COULD "RELEARN MY DRIVING HABITS" ONCE AGAIN, DRIVING IT OFF THE LOT, IT STILL HAD ISSUES SHIFTING BUT NOT AS HARD. I GAVE IT THE 2 WEEKS THEY SAID IT WOULD TAKE FOR IT TO RELEARN AND IT MADE IT WORSE! ON SEPT 3, IT THEN SHIFTED HARD WHEN DECELERATING FROM SECOND TO FIRS AND TOOK IT STRAIGHT TO THE DEALERSHIP. WHILE GOING 50MPH IT DID A HARD SHIFT AND THEN STARTED TO DECELERATE ON IT'S OWN LIKE A BREAK WAS BEING PUSHED AND THEN HARD SHIFT OUT OF IT. IT IS NOW IN THE SHOP AGAIN, 3RD TIME IN ONE MONTH, WAITING FOR A SENSOR FROM A TSB THAT CAME OUT SEPT 1 THAT "SHOULD FIX THE PROBLEM" BUT THE PART IS ON BACK ORDER UNTIL OCTOBER. I BOUGHT A BRAND NEW 2020 EXPLORER IN FEBRUARY AND THIS IS OUTRAGEOUS AND HAD THIS MANY TRANSMISSION ISSUES. THESE BANDAGES ARE NOT HELPING.

Mileage: 10,000

THE VEHICLE MALFUNCTION WHILE IT WAS IN MOTION ON THE HIGHWAY GOING 70MPH PULLING A TRAILER. THE CAR.WOULD NOT ACCELERATES PROPERLY AND IT SEEM LIKE IT WAS NOT SHIFTING GEARS PROPERLY. THE CAR KEPT GOING FROM DRIVING TO PARKING AUTOMATICALLY. THERE WERE NO INDICATION LIGHTS DURING THIS PROCESS. ONCE THE VEHICLE WAS BROUGHT TO A STOP, ALL THE INDICATION ON THE FORD PASS APP APPEAR;POWERTRAIN MALFUNCTIONS AND INDICATOR LAMP. ONCE OUTSIDE THE VEHICLE, THERE WAS TRANSMISSION FLUID LEAKING. THE CAR WAS NOT ABLE TO BE DRIVEN AND HAD TO BE TOWED TO THE NEAREST FORD DEALERSHIP. SINCE IT WAS AFTER HOURS THAT THE INCIDENT HAPPEN I WAS STUCK IN THE HIGHWAY FOR NEARLY 3 HRS AWAITING FOR ROAD SIDE ASSISTANCE FROM FORD I THEN HAD TO SLEEP IN THE VEHICLE SINCE THE CAR BROKE DOWN ON HIGHWAY I-71 OHIO AND I RESIDE IN FLORIDA.

Mileage: 8,000

WHILE MY VEHICLE WAS IN MOTION THERE WAS A LOUD CLANK. THE CAR WOULD THEN NOT ACCELERATE PROPERLY. AFTER STOPPING THE VEHICLE THERE WAS A LEAK IN THE TRANSMISSION FLUID AND THEN THE CAR WOULD NOT MOVE. THERE WAS NEVER ANY LIGHTS THAT APPEARED OR ANY WARNING SIGNS. IT HAD TO BE TOWED TO THE FORD DEALERSHIP AT MY EXPENSE. LESS THEN 6000 MILES ON THE VEHICLE.

Mileage: 5,500

THE LAST WEEK OF JUNE 2020 WHILE DRIVING MY EXPLORER XLT A CHECK BRAKE SYSTEM WARNING MESSAGE STARTED FLASHING ON AND OFF WHEN APPLYING THE BREAKS. THE MESSAGE WAS DIFFICULT TO READ SINCE IT WOULD GO ON AND QUICKLY OFF. MY FORDPASS MESSAGE CENTER NOTED ANTILOCK BREAK FAULT PRE-COLLISION ASSIST NOT AVAILABLE HILL START ASSIST WARNING 40 MIN LATER FORDPASS NOTED SAME MESSAGES. I TOOK IT IN TO BE SERVICED. THEY FOUND THAT THE ELECTRONIC BREAK BOOSTER NEED TO BE REPLACED. APPROXIMATELY 10 DAYS LATER WHILE DRIVING @ 35 MPH I APPLIED THE BREAKS AND THE CAR JOLTED WHEN COMING TO A SLOW STOP. IT DEFINITELY CAUGHT OUR ATTENTION WE DROVE TO OUR OUR DESTINATION AROUND THE CORNER. THE CAR WAS OFF FOR APPROXIMATELY ONE HOUR. WE GOT IN THE CAR DROVE DOWN THE ROAD THEN WHEN APPLYING THE BREAKS THE JOLT HAPPENED AGAIN THIS TIME MORE FORCEFULLY KICKING OUR HEADS BACK. LUCKILY NO OTHER CARS WERE BEHIND ME OTHERWISE THEY WOULD HAVE SLAMMED INTO US. WE TOOK THE VEHICLE TO THE DEALERSHIP ASAP. THE ENTIRE DRIVE OVER WE DROVE SLOWLY AND IT JOLTED AT VERY APPLICATION OF THE BREAKS WHILE DECELERATING. AT THAT POINT IT WAS DETERMINED THAT MY VEHICLE THAT I'VE ONLY HAD UNDER 4MONTHS WITH APPROXIMATELY 1300 MILES ON IT NEEDED A TRANSMISSION REPLACEMENT.

Mileage: 1,340

I WAS DRIVING GOING TO GET FOOD AND WHEN I PRESS ON MY BREAK TO SLOW DOWN, I HAD A HUGE JOLT, LIKE IT WAS SHIFTING GEARS NOT CORRECTLY(IT'S AN AUTOMATIC)THE JOLT WOULD OCCUR WHEN I WOULD HIT OVER 46MPH AND WHEN I WOULD SLOW DOWN TO 26MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BY THE DEALERSHIP.I HAVE HEARD OF 3 OTHER PEOPLE WHO HAD A FORD EXPLORER 2020 THIS HAPPENED TO!

Mileage: 1,100

2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS, AND CYCLING THROUGH THE FOLLOWING ERROR MESSAGES: -PARK BRAKE FAULT SERVICE NOW; -PRE-COLLISION ASSIST NOT AVAILABLE; -SERVICE ADVANCETRAC; -DRIVER DOOR AJAR; -STEERING ASSIST FAULT SERVICE REQUIRED; -CHECK PARK AID; -SEE MANUAL; -FRONT CAMERA FAULT SERVICE REQUIRED; -FULL ACCESSORY POWER ACTIVE; I TURNED OFF THE VEHICLE AND ATTEMPTED A FEW MORE RESTARTS RANGING IN INTERVALS FROM AN IMMEDIATE START/STOP, 1 MINUTE, 5 MINUTES, AND 10 MINUTES WITHOUT SUCCESS (SAME ERROR MESSAGES DISPLAYED AS DESCRIBED ABOVE). THERE WERE ALSO NO ALERT MESSAGES/NOTIFICATION IN THE FORDPASS MOBILE APP INDICATING THE ABOVE FAILURES. MY NEXT ATTEMPT WAS A FEW HOURS LATER AND THE VEHICLE STARTED WITHOUT ERROR, BUT DID NOT GIVE ANY INDICATION THAT THE VEHICLE HAD FAILED TO START THE PREVIOUS TIME. I STOPPED/RESTARTED THE VEHICLE AGAIN WITHOUT ERROR AND PUT IT INTO REVERSE AND THEN DRIVE AND THERE DID NOT APPEAR TO BE ANY FAILURE OF THE BRAKE PEDAL. I TOOK THE VEHICLE FOR A TEST DRIVE AROUND MY NEIGHBORHOOD AND NOTICED THAT 1ST AND 2ND GEAR APPEARED TO SHIFT JUST FINE, 3RD GEAR MADE A LOUD GRINDING/VIBRATING NOISE AND TOOK LONGER TO SHIFT THAN NORMAL, AND THEN THE VEHICLE DID A HARD SHIFT INTO 4TH GEAR. I ONLY GOT UP TO ABOUT 35 MILES PER HOUR, BUT THE VEHICLE NEVER SHIFTED OUT OF 4TH GEAR, BUT APPEARED TO HOLD THE RPMS HIGHER THAN NORMAL.

Mileage: 1,927

I JUST PULLED OUT FROM A PARKING LOT INTO TRAFFIC AND THERE WAS A LOUD CLUNK AND WARNING LIGHTS APPEARED ON THE DASH. ONE SAID "SERVICE ADVANCETRAC" AND THE OTHER SAID "4WD FAULT SERVICE REQUIRED." THE VEHICLE WOULD NOT SHIFT OUT OF LOW GEAR AND WOULD NOT ACCELERATE OVER 25MPH. THEN, SEVERAL OTHER WARNING LIGHTS CAME ON, SUCH AS "PRE-COLLISION ASSIST NOT AVAILABLE." I TOOK THE VEHICLE TO THE DEALERSHIP THE NEXT DAY AND THEY WERE UNABLE TO REPAIR/RESOLVE THE ISSUE.

Mileage: 832

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE AND THE CONTACT DISCOVERED AN UNKNOWN LEAK. THE VEHICLE WAS TAKEN TO BOGGUS FORD (2521 SOUTH EXPRESSWAY 83, HARLINGTON, TX 78550 (956)423-2580, TO BE INSPECTED. THE CONTACT WAS INFORMED THAT WHEN THE TRANSMISSION COOLANT SYSTEM CAME IN CONTACT WITH AIR, THE TRANSMISSION COOLANT LINES WOULD LEAK. THE TRANSMISSION FLUID SYSTEM WAS REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

Mileage: 6,000

STRONG JERKING WHEN SLOWING FOR CORNER OR STOP SIGN...SUDDEN ABRUPT DOWNSHIFTING. TRANSMISSION FAILURE AT 8,500. TOLD THAT A RING OR CLIP IN THE TRANSMISSION HAD BROKEN, ALLOWING SOME PARTS TO MOVE FORWARD. CURRENTLY WAITING FOR A COMPLETE TRANSMISSION REPLACEMENT, BUT TRANSMISSIONS ARE EVIDENTLY BACK-ORDERED. *TR

Mileage: 8,500

HAS HAPPENED TO ME A FEW TIMES. FOOT ON BRAKE, PUT THE CAR IN GEAR AND IT STARTS ROLLING. BRAKE PEDAL WON'T DEPRESS ANY FURTHER, BUT IT DEFINITELY WAS NOT ALL THE WAY IN, ALMOST LIKE IT WAS LOCKED OR SOMETHING. ONLY WAY TO GET IT TO STOP IS TO PUT IT BACK IN PARK OR NEUTRAL AND LET OFF THE BRAKE. *TR

Mileage: 10,000

TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)

Mileage: 12,600

VEHICLE SUDDENLY BEGINS JERKING HARD AT SPEEDS OF 45 MPH GOING DOWN A TWO LANE ROAD, THEN WRENCH WARNING LIGHT COMES ON DASHBOARD AND VEHICLE SUDDENLY STOPS AND NO LONGER WILL ACCELERATE FORWARD OR REVERSE. MESSAGE APPEARS AND SAYS GEAR WILL ENGAGE IN LOW SPEED ONLY, HOWEVER GEARS NO LONGER MOVE THE VEHICLE. WARNING APPEARS THAT POWERTRAIN ISSUE HAS OCCURRED CONTACT YOUR DEALER, THERE MAY BE A PROBLEM WITH THE POWERTRAIN OR 4X4 SYSTEM. THIS IS A NEW 2020 EXPLORER WITH 453 MILES ON IT AT THIS TIME. HAD TO HAVE VEHICLE TOWED BACK TO DEALER.

Mileage: 453

WHILE DRIVING ON THE HIGHWAYTHE 'STEERING FAULT SERVICE NOW LIGHT' CAME UP ON THE DASHBOARD WHILE TRAVELING 75 MPH MILES ON ODOMETER 900. AFTER STOPPING THE CAR AND RESTARTING IT THE 'STEERING LOSS STOP SAFELY' MESSAGE POPPED UP ON THE DASHBOARD I HAD TO DRIVE TO THE DEALERSHIP WITH NO POWER STEERING OR ANY TRANSMISSION OPTIONS LIKE SPORT, ECONOMY, REGULAR, DEEP SNOW, NO ASSIST FOR UPHILL OR DOWNHILL PARKING

Mileage: 900

WHEN TRYING TO MOVE THE VEHICLE OUT OF PARK, EITHER REVERSE OR DRIVE THE VEHICLE JERKS INTO GEAR HARD AND THEN STALLS. TRIED MULTIPLE TIMES TO GET THE VEHICLE OUT OF THE DRIVE WAY STARTS UP NO ISSUE, NO CHECK ENGINE LIGHT YET KEEPS STALLING. THIS IS NEW OWNED FOR 3 DAYS WITH LESS THAN 200 MILES ON IT.

Mileage: 180

DRIVING THE VEHICLE AT HIGHWAY SPEEDS BETWEEN 65-75 MPH AND NOTICED A MEDIUM VIBRATION AT ABOUT 2500 MILES. AT ABOUT 3000 MILES THE TRANSMISSION WOULD JERK AND START WHINING AT LOW SPEEDS UNDER MILD ACCELERATION.

Mileage: 3,300

TRANSMISSION WENT OUT AT 3481 MILES. BROKE A WELD AT THE OIL COOLER ASSEMBLY.

Mileage: 3,481

THIS VEHICLE WAS A LONER CAR THAT WAS GIVEN TO ME WHEN MY TRANSMISSION WENT OUT ON MY 2020 EXPLORER. THE TRANSMISSION WENT OUT ON THIS VEHICLE AS WELL, AT 1800 MILES LEAKING TRANSMISSION FLUID EVERYWHERE AND NOT SHIFTING, MAKING A VERY DANGEROUS HIGHWAY DRIVE TO THE NEAREST DEALERSHIP.

Mileage: 1,800

WE BOUGHT THE CAR ON 9/21/19 FROM UPLAND FORD. WE HAD AN ISSUE WHERE THE INFOTAINMENT SCREEN BLACKED OUT, BUT THANKFULLY, AFTER LETTING THE CAR SIT FOR AN HOUR, ALL IS WORKING FINE ON THAT MATTER. HOWEVER, VERY EARLY ON, WE NOTICED ROUGH SHIFTS, AND OTHER RED FLAGS, COMING FROM THE DRIVETRAIN. IF I HAD TO GUESS, WE NOTICED IT BEFORE 3K MILES. TOOK IT TO VISTA FORD IN OXNARD ON 1/04/2020 (ODO: 4960), WHERE THEY DIAGNOSED THE TRANSMISSION OIL COOLER. WHILE THEY REPLACED THE COOLER, THERE ARE STILL SIGNS OF THE ISSUES... ESPECIALLY IN THE LOWER GEARS. I HAVE CONCERNS ABOUT DAMAGE TO THE TRANSMISSION. THE CAR HAS 6200 MILES ON IT, AS OF TODAY, 2/13. I ALSO HAVE AN ISSUE OF THE CAR NOT SHIFTING INTO REVERSE, UNTIL AFTER A LONG DELAY, AND WITH SOME JERKING. THIS ISSUE HAS BEEN THERE ROM THE VERY BEGINNING. AS A TALL MAN (6-FOOT4, WITH 36-INCH INSEAM), I HAVE GROWING CONCERNS ABOUT HOW UNCOMFORTABLE IT IS FOR ME TO DRIVE THIS CAR. THESE PROBLEMS ON A BRAND NEW CAR, FROM A BRAND LIKE FORD, ARE DISAPPOINTING AND UNACCEPTABLE.

Mileage: 4,960

TRANSMISSION COOLER DRAIN SYSTEM LEAKED METAL FOUND IN TRANSMISSION PAN REPLACED WITH AN OEM TRANSMISSION. CAUSING POWERTRAIN MALFUNCTION

Mileage: 1,008

I WAS DRIVING VEHICLE AND ALL OF SUDDEN IT STOPPED, STARTING JOLTING US... THEN NO LONGER WOULD ACCELERATE.. WE HAD TO HAVE IT TOWED TO THE DEALERSHIP. WITH LESS THAN 400 MILES ON IT

Mileage: 400

VEHICLE UNEXPECTEDLY BREAKS, AS IF DETECTING A CRASH, WHEN THERE IS CLEARLY NO CAR AHEAD. VEHICLE TAKES OVER CONTROL OF BREAKS UNEXPECTEDLY. HAS HAPPENED ON REPEATED OCCASIONS AND ALREADY REPORTED TO MANUFACTURER MONTHS AGO.

Mileage: 10,700

AT 4,000 MILES THE TRANSMISSION STARTED SLIPPING IN AND OUT OF GEARS UNTIL IT WAS ALMOST NOT DRIVE ABLE. WHILE DRIVING IT WOULD SLIP OUT OF GEAR AND AT 26 MILES PER HOUR IS WOULD JUMP GEARS.

Mileage: 4,000

AFTER INITIALLY STARTING THE VEHICLE AND BACKING OUT OF A PARKING SPOT IT WAS SHIFTED TO DRIVE. WHILE DRIVING THROUGH THE PARKING LOT THE ENGINE WAS REVVING HIGHER THAN NORMAL. UPON MAKING A RIGHT TURN ONTO A DIVIDED BOULEVARD THE VEHICLE WOULD NOT SHIFT OUT OF 1ST GEAR. THERE WAS TRAFFIC COMING BUT LUCKILY IT WAS FAR ENOUGH BACK THAT I COULD PULL TO THE SIDE OF THE ROAD. I PULLED TO THE SIDE OF THE ROAD AND ATTEMPTED TO SHIFT THE TRANSMISSION BACK INTO PARK AND THEN BACK INTO DRIVE. WHEN I STARTED MOVING FORWARD AGAIN IT WOULD NOT SHIFT PAST 1ST GEAR STILL. . I PULLED INTO A GAS STATION PARKING LOT AND LET MY HUSBAND TRY TO SEE IF HE COULD FIGURE IT OUT. WE TURNED THE VEHICLE OFF AND BACK ON. STILL WPULD NOT SHIFT PAST 1ST GEAR. HE ATTEMPTED TO USE MANUAL SHIFTING AND IT WOULD ONLY GO TO 2ND GEAR THEN CHUG SEVERAL TIMES AND GO COME TO ALMOST A COMPLETE STOP. SHUT IT OFF AGAIN AND BACK ON. THIS TIME IT SEAMED TO BE WORKING. HE PULLED OUT ON TO THE ROAD AND THE VEHICLE AGAIN ALMOST STOPPED HALF WAY THROUGH AN INTERSECTION. HE PULLED OFF INTO A PARKING LOT AND TURNED IT OFF AND LET IT SIT FOR 15 MIN. WHEN IT TURNED BACK ON IT WORKED FINE. THE CHECK ENGINE LIGHT DID COME ON AT THIS POINT. WE WERE ABLE TO MAKE THE 10 MILE DRIVE HOME. THIS IS VERY CONCERNING AS THE VEHICLE IS ONLY A WEEK AND A HALF OLD WITH LESS THAN 600 MILES ON IT. I WAS SKEPTICAL OF THE ELECTRONIC TRANSMISSION TO START WITH BUT THIS DOES NOT HELP BUILD MY CONFIDENCE. ALSO IMPORTANT TO NOTE THAT OUR 10 MONTH OLD BABY WAS IN THE VEHICLE AS WELL AND HAD WE NEEDED TO MAKE ANY TYPE OF QUICK ACCELERATION WE WOULD NOT HAVE BEEN ABLE TO AND COULD VERY WELL HAVE CAUSED AN ACCIDENT. THE GROUND WAS DRY AND SMOOTH.

VEHICLE DOESN'T MOVE FOR LONG SECONDS WHEN I SWITCH TO REVERSE.

Mileage: 2,000

I PURCHASED A 2020 FORD EXPLORER AT SAMES FORD IN LAREDO, TX. THE VEHICLE WAS RECEIVED 11 SEPT 2019. THE VEHICLE BROKE DOWN ON 18 SEPT 2019 IN INDIANA (MILEAGE 1896) WHILE IN MOTION ON THE HIGHWAY. THE VEHICLE WAS TOWED TO AUTO PARK FORD IN STERGIS, MICHIGAN. THE PROBLEM WAS THE TRANSMISSION OIL COOLER, WHICH I NOW KNOW IS ENDEMIC TO THIS MODEL. I WAS TOLD THE FAILURE OF THE TRANSMISSION OIL COOLER HAD ALSO CAUSED THE TRANSMISSION TO FAIL. THE TRANSMISSION & OIL COOLER WERE REPLACED AND I HAD TO DRIVE FROM NEW YORK TO MICHIGAN AT MY OWN EXPENSE TO GET THE CAR WHEN IT WAS REPAIRED AND RETURNED TO ME 4 OCT 2019. THIS VEHICLE BROKE DOWN AGAIN WHILE IN MOTION ON THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) 5 NOV 2019 (MILEAGE APPROX..5,300) IN LAREDO, TX. AT THAT TIME, THEY TOOK THE ORIGINAL CAR BACK AND GAVE ME AN IDENTICAL, NEW 2020 FORD EXPLORER WHICH SUBSEQUENTLY BROKE DOWN WITH THE EXACT SAME TRANSMISSION OIL COOLER FAILURE.

Mileage: 1,896

THIS VEHICLE WAS GIVEN TO ME ON OR ABOUT 12 NOVEMBER 2019 AS A REPLACEMENT FOR A 2020 FORD EXPLORER, VIN [XXX], PURCHASED FROM SAMES FORD IN LAREDO, WHICH TWICE HAD FAILURE OF THE TRANSMISSION COOLING SYSTEM WHILE IN MOTION ON THE HIGHWAY. THIS NEW VEHICLE BROKE DOWN WHILE IN MOTION IN THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) IN NEW BOSTON, TEXAS ON 22 NOV 2019 (MILEAGE 1021). JOHNSTON FORD IN NEW BOSTON COULD NOT IMMEDIATELY SECURE THE PARTS AS THEY WERE IN HIGH DEMAND FROM FORD, AND THE VEHICLE WAS NOT FULLY REPAIRED UNTIL 10 DECEMBER 2019. I INTEND TO SELL THIS VEHICLE AS SOON AS IT IS RETURNED TO ME AS I NO LONGER HAVE FAITH THAT THIS MODEL CAN BE RELIED ON FOR SAFE HIGHWAY PERFORMANCE. ON BOTH VEHICLES, THE TRANSMISSION OIL COOLER FAILURE OCCURRED AFTER A MINIMUM OF TWO HOURS OF CONSTANT HIGHWAY DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 1,021